
Link Interactive Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+1 more
About Link Interactive
Link Interactive offers cellular-based, automated security systems. The app-based control system allows users to lock their doors, adjust thermostats, monitor cameras and open and close the garage door from their cellular device. Plans begin at $30.99 per month, with no installation or activation fees. The company offers a 30-day money-back guarantee.
Visit www.linkinteractive.com- Crash and Smash technology
- DIY installation
- Add-on products available
- Cellular system
- Upfront equipment cost
- Contract required
Link Interactive Reviews
Filter by Rating
- (1,464)
- (396)
- (103)
- (30)
- (37)
Popular Mentions
- 4,950,866 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,950,866 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Feb. 22, 2016
Link Interactive has been very good although it's a little challenging doing a self-install compared to having somebody else come in and do it. A little trial and error and a couple of things, but it wasn't too bad. We've got it for approximately a year now but we don't use it a whole lot. Initially, we chose them because of the cost and the technology seemed good. Also, it was offered through Costco and I felt comfortable with that. Their team answered my questions and even called a couple of times just to check up and see how everything was going.

Happy to have you as a customer. Thanks for the review!
Reviewed Feb. 21, 2016
I did a bunch of research online and found Link Interactive. I went with them for a number of things, but it all boiled down to it being the best package for us.

Thanks for your feedback. Thanks for being a valued customer!
Reviewed Feb. 20, 2016
Link Interactive has a state-of-the-art system and their price is cheaper. I've had them for six months already but I'm worried about their long-term contract. But I have to pay every month anyway. Everything's good and all of the problems were solved. Since having them, things have been more comfortable and convenient. When I step out of the house and forgot to turn on the alarm, I just use my phone to turn it on.

Thanks for sharing your experience. Happy to hear you got the help you needed!
Reviewed Feb. 20, 2016
Link Interactive has been our security service provider for our business location. I'm a systems integrator myself, with experience in that area, and we did a little bit of research on the material and the comparison of the services, and Link Interactive seemed to make a lot of sense in terms of the equipment that was used and the system integration. So we decided to go with them, which was the right decision.
We have interacted with the reps several times and I need to contact them back again later this week for a couple of billing questions. We've also been in touch with their rep for a different location of ours, a mountain house, for which we want to implement the fire alarm system and security system, and he has been very helpful and efficient, so it's been nothing but pleasant so far.
I would recommend Link Interactive at this moment. It's a pleasure to work with them. It's nice to see people who know what they're doing and who are clear enough to share and make this experience and the transition smooth because the seamlessness is the important part of the security system, and that's what they offer which is a great value.

Thank you so much for sharing your awesome experience and please let us know if you ever have any questions or ever need anything in the future!
Reviewed Feb. 19, 2016
I had Mountain Alarm before and I wasn't very pleased with their service. So when my contract was up, I started looking for security systems and I found out later that Link and Mountain Alarm were one and the same. But they seem to handle things a little bit differently. I found out that they were linked up and had a discount rate through Costco wherein I was a member so that sealed the deal. I had a system already in place but it needed a firmware update and Link did a fabulous job. I took my panel out and overnighted it to them. They flashed my system, sent it back and was back in business the third day. They have very good customer service and they react quickly.

You deserve the best and we are happy to give you just that! Thanks for being a part of our family and please let us know if there is anything we can ever do for you in the future!
Reviewed Feb. 18, 2016
I signed up with Link Interactive because it was cost-effective. Installing the system was fairly easy and it was nice being able to do it by myself and not having to wait for someone to come out. I feel safer and have fewer worries now. Overall, I had a good experience with Link.

We're happy to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve! Thanks for all your feedback and please don't hesitate to give us a call if you ever have any questions.
Reviewed Feb. 17, 2016
My experience with Link Interactive was very good. I've had the system for three months and it was easy to install. When I had a problem, their team helped me out really good. I feel much safer with the system and the support was really there when I needed them.

We're happy to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve! Thanks for all your feedback and please don't hesitate to give us a call if you ever have any questions.
Reviewed Feb. 17, 2016
I was very frightened about having Link Interactive because I've never had an alarm system. But I bought a house and the security system was already in place from the previous owner. So I didn't know anything, but Link Interactive helped me out quite a bit. Now I'm using the basic features of the system. I'm not up to speed on all the fancy stuff but I'm pleased with it and so far, it's been very nice. Their customer service was also very good. There was a problem at the very beginning because for the initial contract, they had the address for my previous house which I already sold and I didn't want that. I had to do a little bit of arguing and they did change it to my present address, which is where the alarm system is. I was in transition but that was resolved. I also received an email which I have not responded yet, because they say that my email account is not verified. I don't know what that means and I don't know exactly how to go about doing that.

Thank you so much for your feedback! Please don't hesitate to give us a call and we will be more than happy to assist you!
Reviewed Feb. 16, 2016
I've had Link Interactive for over a year now and they get high ratings from me. It took a while to install the system because I was doing it myself, but the support team was top-notch. I dealt with multiple people and they were all good. If they didn't have an answer, they could find one. With Link, I can relax when I go on vacation and monitor the system through my phone or check it online. The whole system is perfect because I can modify everything. I can check my cameras and status, and instantly get a notification if somebody triggered an alarm so I could call either the neighbors or the authorities. It's excellent and a very good deal.

Thank you so much for sharing your awesome experience and please let us know if you ever have any questions or ever need anything in the future!
Reviewed Feb. 15, 2016
Link Interactive is easy to use and my experience in having it has been pretty good. I ordered it online and received the package, had all the information I needed to install everything and get it started, so installation went smooth and easy. Most people would be able to know to install it right after they receive the package. And now I have a lot less worry because if anything goes on, I get notifications through the app on my phone, which is nice to have.

It's great to hear that you are enjoying your system and loving that smartphone app! Thanks for being a great customer.
Reviewed Feb. 14, 2016
We've been using Link Interactive for roughly two years. The price charged was cheaper than others and all the equipment have been easy to install. It took about four hours for me to install the system and would've taken less if my husband hadn't gotten in the way. The little window stickers and signs that we put on the yard are nice looking as opposed to some other providers that we had looked into. The price is what helped us decide on Link Interactive but the fact that the signs were not hideous too helped.
I've gotten a couple of phone calls from customer service when we've had power outages that turned our system off and they've all been super pleasant. We're definitely feeling safer since having the system. I like having the ability to check our alarm system through the alarm.com app. We're really happy with Link Interactive and I've been recommending them to anybody.

We're so happy to hear that you are feeling safer with your Link system! You deserve the best and we are happy to give you just that! Thanks for being a part of our family and please let us know if there is anything we can ever do for you in the future!
Reviewed Feb. 14, 2016
I've been with Link Interactive for two months. It was a straightforward installation and although I had a couple of issues, these were easily fixed over the phone via their customer service agent. Since then, I've felt much safer since I'm able to monitor my home.

We're so happy to hear that you are feeling safer with your Link system! Thanks for sharing your feedback and please let us know if you ever need anything!
Reviewed Feb. 13, 2016
It's been 5 months since I got Link Interactive installed. Setting it up was easy and the instructions were pretty straightforward. Moreover they were telling me that I needed to call in and ask for help a few times and help was readily available. That was nice.

Glad to see you got all the help you needed, and please let us know if you ever need anything else!
Reviewed Feb. 12, 2016
We had an issue with our Link Interactive system's notification. We were out of town and the alarm was tripped a couple times from inside the house. We still don't know what caused it. I thought our profile was all logged in online and they still weren't calling us. It's after hours and there was no one to reach. It was very frustrating. But other than that, since having the system, it’s a little more reassuring especially when we're away from home and also when we go to sleep at night.

Thanks so much for your feedback. Please let us know if you ever need anything! We are so happy to hear that you are feeling safer with your Link system!
Reviewed Feb. 12, 2016
I'm using Link Interactive in my business since January and I am satisfied. They had better cost than other security service provider. I was surprised how easy the installation of the system was. There's one piece of equipment I haven't installed yet but I understand now how to install it. I don't see any issues either. They have good customer service. I've contacted their customer support a couple of times and I always get quick feedback and my questions were answered. Since installation of the Link Interactive system, I definitely feel more confident. I like how everything is being tracked when the alarm is armed and disarmed, keeping track of people coming and going because of that all being recorded and the monitoring of the building itself knowing when doors or windows are open.

It's great to hear that you are enjoying your system! Thanks for being a great customer.
Reviewed Feb. 11, 2016
I've been using Link Interactive for 60 days now and I feel more secure since having it.

We're so happy to hear that you are feeling safer with your Link system!
Reviewed Feb. 10, 2016
I found Link Interactive through the Costco website and I like things that go through Costco. I also like that Link Interactive had the automated door lock. Installation was easy and anytime I got stuck, I called and got help. Even on the weekend, it worked out well. It's nice to have the system when I'm out of town. Everything's great and I'd go with them again.

It's great to hear that you are enjoying your system! We sure do love Costco as well. Thank you for sharing your experience. Please let us know if you ever need anything.
Reviewed Feb. 9, 2016
I've been with Link Interactive for a couple months now. Setting up the system was pretty simple as the instructions were understandable. I also use their web and mobile options and would recommend them overall.

It's great to hear that you are enjoying your system and loving that smartphone app! Thanks for being a great customer.
Reviewed Feb. 8, 2016
Link Interactive has been my home security service provider for about two months now, but I have not used their system a lot. The price point was definitely a factor in my going with them. It has all the features I wanted. I also want to expand my system in the future by myself and still be able to integrate other products into my Link system. They're using all the products that are currently available on Amazon. It's more difficult with the other security providers who have their products branded for them.
I had also read online about what people had experienced with Link. They use the alarm.com app and when I was researching about the various companies, I also looked into how their android app was rated, what people thought about it, and how reliable it was. The alarm.com app has a 4.4 plus rating so that was definitely another factor why I went with Link Interactive.
It's a wireless system and very easy to install. But the instructions that came with the other item is what I used. Definitely the instructions of Link could improve. Last year, I bought their HD motion camera system, and had issues with it and they sent me another camera unit, but I haven't installed and tried it. I stay in a house very close to the police station so didn't have much of a concern for security, but having the Link Interactive security system is good when I'm out of range of the station. For the price, the system is very good. I would recommend them to a friend.

It's great to hear that you are enjoying your system and loving that smartphone app! Thanks for being a great customer.
Reviewed Feb. 8, 2016
I've had Link Interactive for three years. There's two separate companies- Mountain Alarm which is their monitoring company and Link Interactive which is the provider to whom I've got the contract and provided me the hardware. The Link folks were good when I was first setting the system up. The lady there was super helpful and very accessible. She gave me her home number and gave me numbers to call to reach out to her. I've had a good experience with them. I find them calling me regularly to check in and let me know if there's an alarm down or the battery is low. I may have had one or two false alarms in between but there's no way to know whether it was a false alarm or a fly sat on it. Generally, they gave good service.

You deserve the best and we are happy to give you just that! Thanks for being a part of our family and please let us know if there is anything we can ever do for you in the future.
Reviewed Feb. 7, 2016
I found out about Link Interactive from a family member. Installing their device went very smoothly as the instructions were detailed. Since having it, we definitely feel more safe when we're away from home and we like that they send text notifications.

We're happy to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve! Thanks for all your feedback and please don't hesitate to give us a call if you ever have any questions.
Reviewed Feb. 6, 2016
We got Link Interactive because of its price and it's self-install. Their team were friendly and helpful and we contacted them when we had a couple of false alarms and billing questions. Since we got the system, this has changed habits and things to setting the alarm. I have updates about the situation in my home when I'm away from it, I feel better informed.

We're so happy to hear that you are feeling safer with your Link system!
Reviewed Feb. 5, 2016
Link Interactive's system looked like it was easy to set up and didn't require any external company to do it so we purchased it. In fact when we installed the system, it was easy and straightforward. However, I had to call them a couple of times because I returned some equipment but was still being billed at the higher rate.

Thanks for your feedback. We strive to take care of our customers. We will continue to work hard to earn your business.
Reviewed Feb. 4, 2016
Link Interactive has a fair price. Their salesperson seemed like a pretty honest person. He wasn't trying to do a hard sell and was really respectful. And their security system was easy to install. With it, I definitely feel safer when I leave the family at home when I got to do something. It’s very nice to have that peace of mind.

We're happy to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve! Thanks for all your feedback and please don't hesitate to give us a call if you ever have any questions.
Reviewed Feb. 4, 2016
It was very easy to install our Link Interactive system. We've had a very good experience, and we'd recommend them.

Thanks for you feedback. Glad the install went smoothly! Please let us know if you ever need anything.
Reviewed Feb. 3, 2016
Using Link Interactive has been great so far. Installing my system wasn't too hard but it took me some time. They also had my address wrong and if something did go wrong, then the police wouldn't know where to go. But that was rectified through a chaotic error that I made.

Thanks for your feedback. We strive to take care of our customers. We will continue to work hard to earn your business.
Reviewed Feb. 2, 2016
Link Interactive's customer service is good. Every time I have a question, they answered it quickly. We have a lot of people on our property so having the security system made me feel safer.

We're so happy to hear that you are feeling safer with your Link system!
Reviewed Feb. 1, 2016
I'd recommend Link Interactive since my experience with them has been very good. Also, the installation process was easy for me.

Thanks for you feedback. Glad the install went smoothly! Please let us know if you ever need anything.
Reviewed Feb. 1, 2016
I've been using Link Interactive since I took over as the managing member in May. We had to re-set up all the paperwork under my name and the people from Link Interactive were great then.The ones who installed it were able to do it in just a few days, got everything done correctly by themselves. Link Interactive is great! It's really easy to use, very simple and clean. We use a couple of different security systems like ComCast and ProtectionOne and I’m wanting to get everything switched over to Link Interactive because it’s just so much easier but I just haven’t found time to get everything done yet.

Thanks for you feedback. Glad the install went smoothly! Please let us know if you ever need anything.
Reviewed Jan. 31, 2016
Link Interactive is a great system, I really like it and it's easy to use also. I like the customer service - they're doing a great job. I used to work a lot with them over chat and they're always very responsive to questions. Since having Link Interactive, I feel more secure.

We're so happy to hear that you are feeling safer with your Link system! You deserve the best and we are happy to give you just that!
Reviewed Jan. 31, 2016
I have a number of units purchased from Link Interactive, and the first one was two years ago. They offered a good value through the Costco program. It's a simple process installing the system and they have good support team if I have questions. I'm amazed how good they are. I have so many systems that I talk to them so often and some of the people know me when I call, which is crazy from what I envision as a huge company. They take care of things right away, very nice and personable, and on the ball that’s why I’ve continued to purchase more systems from them.

Thank you for your recommendation and for sharing your experience with us! We strive to take care of our customers. We will continue to work hard to earn your business!
Reviewed Jan. 30, 2016
I've used Link Interactive as my home security provider since October and the installation was very easy. My original order wasn't at Link Interactive's website for hours because the link between Costco's website and theirs wasn't quite right. So I contacted them and they took care of it. The service was excellent. I've had a couple of false alarms and they called and they're very friendly and helpful. Since installation, I feel safer and have fewer worries. I was surprised how well it works since it's all wireless and had no issues whatsoever with connectivity. I've tried ADT, Cox, CenturyLink, and another vendor and they were all just a joke as far as free installation and free package. Afterwards, it's two grand a month for the components and then double. Link Interactive charges for the monitoring. I’ve got the camera and the automation and the whole thing is $34.95 a month. It's excellent.

Thank you so much for sharing your awesome experience! We're so happy to hear that you are feeling safer with your Link system!
Reviewed Jan. 30, 2016
It was quite easy to install our system, although there were a couple of things that could've been clear. But for the most part, it was okay. Since installing our Link Interactive system, we were able to go on a trip in the dead of winter without having to worry about whether the power was still on.

Thanks for your feedback. Thanks for being a valued customer!
Reviewed Jan. 29, 2016
We started using Link Interactive in November after we moved here. My husband installed our security system in a few hours. He takes a long time to do things so we haven't finished completely. We still have to put in one over the garage, but it works. It bypasses every night so it's fantastic. We just moved into a new neighborhood so the security system helps me feel a little bit safer. It worked out nicely.

Thank you so much for sharing your awesome experience! We're so happy to hear that you are feeling safer with your Link system! Please let us know if you ever have any questions or ever need anything in the future!
Reviewed Jan. 29, 2016
I started to do some research around the internet because I became dissatisfied with my alarm system, and then we're at Costco and saw Link Interactive. I went that route since my luck with Costco has been good. It was easy installing the system but I had to go do it. It was nice to have the first two months for free. We’re also glad that we got a key file, which has helped out quite a bit. The only thing was that the plastic thing for the main monitor if you don’t want to put it on a wall was cracked. Other than that, everything was well.

Thanks so much for sharing your feedback and please let us know if you ever need anything.
Reviewed Jan. 28, 2016
I've been using Link Interactive as my home security provider since December. The equipment is great even though there were a few glitches with respect to it losing connection over the latest technology, but it's pretty standard. The security system is working well and it is definitely a great upgrade from ADT system which has old technology. Link makes us feel easy and safer with their cutting edge technology. Their team was pretty helpful. It is a do-it-yourself system so I know it's all about finding the documentation and getting it done, but they were there to help me out when I called them. They are professionals and understand the system really well. I'm not placed on hold and my call is not passed around, so that was great.

We're happy to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve! Thanks for all your feedback and please don't hesitate to give us a call if you ever have any questions.
Reviewed Jan. 28, 2016
Very satisfied with Link Interactive. I've had them for a month and a half now and since Costco is backing them, I'm hoping that they would be better than my previous company. Installing the system was easy and they have a great team that knew what they were talking about. I feel safer having their security system because I started working nights and my wife is home alone.

We're happy to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve! Thanks for all your feedback and please don't hesitate to give us a call if you ever have any questions.
Reviewed Jan. 27, 2016
This system has never worked properly and we have complained since day one without any satisfaction. We have replaced batteries, replaced sensors and nothing helps. We are totally unhappy with our experience.
Reviewed Jan. 27, 2016
I called Link Interactive to hook up the thermostat. I didn't exactly know how to do it on the keypad and I emailed through the website and they responded very quickly with detailed instructions that were simple to follow and I was able to hook it up. The app has been very user friendly. There was one false alarm where I thought I turned the system off with my phone but the signal was delayed before I opened the door. They were responsive with the two way calling. I gave my name and my password and they said they will not alert the authorities. Because with the authorities, there's charge for false alarms. I recommended Link Interactive to my neighbor and he signed up last week.

Thank you so much for sharing your awesome experience and please let us know if you ever have any questions or ever need anything in the future!
Reviewed Jan. 27, 2016
I read a lot of Link Interactive reviews before I purchased mine and everyone said it was excellent. I'm satisfied with them, but I have issues. The representative was very helpful but trying to get things resolved with issues we had and things that were sent took a little bit of time and they kept sending the same documents to sign when they were already signed. Also, their pricing is a bit higher than the average that’s out there now, and they don’t have the three-year contract.

Thanks so much for providing your feedback. We apologize for the back and forth you went through. We appreciate your patience and will work hard to earn your business better in the future. Thanks for being a valued customer.
Reviewed Jan. 26, 2016
I talked to someone from Link Interactive when I first liked to purchase their security device. It was easy and straightforward installing the system, and I've had it for about three months now. Everything has gone smoothly so far and my wife feels safer with it. Although I haven't used the device yet, I'm happy with it.

Thanks so much for sharing your feedback. We're so happy to hear that you are feeling safer with your Link system!
Reviewed Jan. 25, 2016
I'm happy with Link Interactive and whenever we're at home, when I lie down, or when I have to leave my kids by themselves, we feel much safer having the system. In the couple of times that I talked to their reps, they were professionals.

We're happy to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve! Thanks for all your feedback and please don't hesitate to give us a call if you ever have any questions.
Reviewed Jan. 24, 2016
We learned about Link Interactive through Costco and decided to get them because of their price and features. Installation was very easy and their customer service was great. One time, I didn't want the alarm to go off when I was messing with some stuff, so I called them and they were really pleasant to deal with. I also like how the home automation security is in one app. I definitely feel safer leaving our home unattended and have fewer worries now that Link Interactive System is installed.

Happy to hear you got all the help you needed, and please let us know if you ever need anything else!
Reviewed Jan. 24, 2016
Installing the security system was really easy and their team was very friendly. They knew what they were doing and within a minute or two I was able to connect with their service representative via phone. With the new Link Interactive security system, I always feels safe because we know if there's an intruder who will come then it's going to get alerted. So that's very nice. The system is value for money and it has all the bells, whistles and everything that a person looks for on a security system standpoint.

It's great to hear that you are enjoying your system! Thanks for being a great customer.
Reviewed Jan. 23, 2016
When I first looked into Link Interactive’s website, the rep that I chatted with was really helpful. I also had other questions where I emailed them and they called me back right away. So far, my experience has been really good and I haven’t had any problems.

Thanks for sharing your experience. Happy to hear you got the help you needed!
Reviewed Jan. 23, 2016
The customer service is good but the parts were hard to find unless you go through them. I need additional parts but I haven't had the chance to figure out how to order it and get it through their website. But overall, I'd recommend Link Interactive.

Thank you so much for your feedback. Please feel free to give us a call at 877-826-5443 and we would be more than happy to help you in ordering some additional equipment.
Reviewed Jan. 22, 2016
Setting up Link Interactive's system has been very easy and I’ve been using it almost three months since. I feel that it’s reliable, and I feel safe since having it. Their team is excellent, very knowledgeable and competent.

Thank you so much for sharing your awesome experience and please let us know if you ever have any questions or ever need anything in the future!
Reviewed Jan. 22, 2016
Installing the Link Interactive security system was easy but we had a hard time getting our box match the system. It would have been a lot easier if they had given us drawings like they're supposed to. I couldn't set it up myself. My husband had to do it because he was an electrical engineer and it took him a day to do it. However, their team is very good. Since installing the system two months ago, they've been very responsive. They call the minute the system goes off. I'd recommend them.

Happy to hear you got all the help you needed, and please let us know if you ever need anything else!
Reviewed Jan. 21, 2016
Link Interactive's products and customer service are very good. I'm overall satisfied with the value of the price to what the service is.

Thanks for your feedback. Thanks for being a valued customer!
Reviewed Jan. 21, 2016
I was looking for the different alarm systems that are out there and I stayed away from all the big ones as I was looking for a do-it-yourself type of thing. I did a bit of research and found that Link Interactive was in the top five of alarm companies. Everything I read said that the service they provided was really good. The way I look at a security system is that it's like a home printer. They give the printer for free because all they want to do is sell the ink, and alarm systems are the same way. They give all the parts for free and all they want is for me to pay the monthly fee. If I can help spend 35$ a month instead of $50 and still get the same quality and service, I would and so I went with them.
We've been in our house for 14 years and owned homes now for almost 40 years and never had a security system. I'm used to getting up and walking out the back door on a Saturday morning and don't think about it, so a couple of times I'd accidentally tripped it and got to run back and punch in the code. When I do travel, I can tell my wife that once the house is locked up, she is safe. She doesn't have to worry about every little creak in there. Nobody's there or else they would've tripped the alarm. So I say, 'You can feel safe being in the house and not worry about it.' Also, the Link Interactive team did a nice job. If we accidentally tripped the alarm, they contacted us. They've been very courteous and kind.

We're happy to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve! You deserve the best and we are happy to provide you with just that! Thanks for being a part of our family and please let us know if there is anything we can ever do for you in the future!
Reviewed Jan. 21, 2016
I'm generally happy with everything so far. I'm technically savvy so the installation was easy for me, but it seems that the average person could do it easily as well. I just called to activate the monitoring in it. I look forward to the continuing experience with Link Interactive.

Happy to have you as a customer. Thanks for the review!
Reviewed Jan. 20, 2016
We installed Link about a month ago. We had some cellular reception issues but then got those resolved. Although the new system was very similar to my old system from ADT, I like Link Interactive a lot more and it's cheaper. The new system has email alerts whenever I arm and disarm the system. It's easier to get a hold of than ADT was in terms of calling the number and it's an actual human that answers the phone, which is nice. However, they provided a weak antenna that didn't work particularly well but it was easy to install, easy to change the antenna and they were relatively fast providing a new one so it was overall good. Their reps were nice and it was all people instead of having to go through a lot of menus. They also have online chat rooms that worked out well and they were open and available late in the evening so it was all good.

Happy to hear you got all the help you needed, and please let us know if you ever need anything else!
Reviewed Jan. 20, 2016
Installing Link Interactive's security system was very easy. By the time I received the product, it's prepared and it took me more time to remove the old security system I had than installing Link's system. The new system is very easy to use and has better features than my old one. They also have a great team.

Thanks so much for sharing your feedback and please let us know if you ever need anything.
Reviewed Jan. 19, 2016
Installing the system wasn't trivial and is not for everyone. We had to work something into our old system and my husband managed to figure it out, but it's not simple. It would have been nice to have someone install it and I wouldn't have to worry about the details, but customer service did help us with the setup. My husband travels so with Link Interactive, we definitely have peace of mind when he's not around.
Reviewed Jan. 19, 2016
I have Link Interactive for a month now and have already recommended them many times. The system is easy to install and their customer service team is excellent. I feel absolutely safer since having the system.
Reviewed Jan. 18, 2016
They were very good on the sales end and the right direction as far as what things to get and what not to get, I'm very impressed with that. Installing the system from Link Interactive was easy. There are a couple of technical issues that still haven’t been solved yet, but overall I'm very satisfied.
Reviewed Jan. 18, 2016
So far my experience with Link Interactive is good. I've been using it for about a month. I called once to activate the system and it went well with their customer service team. It's not so easy to install, but not terribly difficult either. I've added a few sensors afterwards and that was not the most straightforward process. However, once you get one going, the rest of them seem to be quite straightforward.

Thanks for your feedback. Thanks for being a valued customer!
Reviewed Jan. 18, 2016
Installing Link Interactive was simple and straight-forward. It's almost plug and play, with the most difficult part being the placement of the sensors and the locations. I'm still waiting for a resolution for one sensor that I'm having intermittent issues with, but since installing the system I feel safer day-to-day as well as night.

Thank you so much for your review! Please feel free to contact us at 877-826-5443 we would be more than happy to assist you.
Reviewed Jan. 17, 2016
The staff at Link Interactive was very courteous and helpful with everything. And it was easy installing the system. I feel more comfortable now with the alarm system and I like that they have the mobile app, so I can control it when I'm not at home, which is nice. I've been having trouble with some of the components though. We don't have very good cellphone reception, so I've had to replace the SIM card. One of the keypads hasn't been working well too. I'm in the process of swapping that out right now.
Reviewed Jan. 17, 2016
I feel safer since installing the Link Interactive system. Everything went great and smoothly, so I'm happy with it.
Reviewed Jan. 17, 2016
We've had Link Interactive for more than a month and everything was really easy to do. The installation of their system was really easy. With the security system in place, I have fewer worries and feel safer when I'm not in the house during the day and much safer at night, too.
Reviewed Jan. 16, 2016
I first encountered Link Interactive when I was researching online. They've been my home security provider for about two months now. Installation was easy and their customer service reps have been very good. It's been a great experience with this company.

You deserve the best and we are happy to give you just that! Thanks for being a part of our family and please let us know if there is anything we can ever do for you in the future
Reviewed Jan. 16, 2016
We're now going on a full month with Link Interactive. Its installation was relatively easy and their team was fantastic. Overall, it's much safer. My wife is extremely hard of hearing and we bought it with the additional indoor siren and strobe. It has helped a lot with security that she could hear it at night if there's a fire or intruder.
Reviewed Jan. 15, 2016
The staff at Link Interactive was very helpful. The system is also easy to install and having it gives me peace of mind plus I like having the mobile accessibility to everything.
Reviewed Jan. 15, 2016
Costco was the main reason to buy the Link Interactive. It's easy installing the system. I have installed the sensors on the drywall. I would suggest though that it would be helpful if they have stickers to go with the motion sensors so that the sensors won't easily fall from the wall and would stick properly on the wall. Since installing the system, I'm feeling confident when I leave. Also, the staff of Link Interactive were courteous and friendly when I called to make adjustments in the account settings.

We appreciate your feedback! Please feel free to contact us and we would be more than happy to assist you. 877-826-5443
Reviewed Jan. 15, 2016
Good experience. I would recommend Link Interactive.
Reviewed Jan. 14, 2016
It's only a while that I have had Link Interactive and I have not had any situation where I have properly utilized it but so far, the experience has been satisfactory.
Reviewed Jan. 14, 2016
I heard of Link Interactive through their website and their relationship with Costco membership services, and signed up with them a month ago. So far I'm happy with their service.
Reviewed Jan. 14, 2016
I was looking for a security system and I got a quote from ADT, who I had a system in the house already, and it was overpriced and featureless in many ways. My neighbor had a Link Interactive sign in his window and thought I'd check it out so I went online and I saw it was a do-it-yourself one. In effect, we've been Link Interactive users going on two months now. I've called their team numerous times and they've always been very helpful and very patient. Overall, their equipment is really feature-rich and the price is very affordable. And, in comparison to companies that install and provide equipment, it is a far better experience all the way around. I'm very satisfied.
Reviewed Jan. 13, 2016
Installing the system wasn’t too bad, although some of the instructions included were not accurate, so those might need some updating. I called one time because the smoke/freeze/heat detector turned out to be flawed and it had to be replaced, and the people from their customer service were very helpful and polite on the phone. Link Interactive is a great system particularly for the price, and so far, I haven’t had any problems. It's a relief not to have to worry about leaving my home unattended.

We're happy to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve! Thanks for all your feedback and please don't hesitate to give us a call if you ever have any questions.
Reviewed Jan. 13, 2016
Costco had an ad for Link Interactive, and when I started looking into it, it seemed relatively straightforward and I thought that I might be able to pull it off. Installing it was easy. Everything was pre-programmed and the sensors have been set up ahead of time, so it was plug it in. The cellular mobile board, however, needed to be replaced, so they sent me a new one. It was easy to change it. We were able to get the cellular system up and running and started sticking everything where it needed to be. We also got a thermostat and an electronic lock that were very easy to get programmed and hooked into the system. It's a great system and I'm looking into ordering one for our primary residence home. My in-laws even said, "Wow! That's cool! Can you take a look at our system and maybe put a Link system in there, too?" So it could be growing and growing that way.
Reviewed Jan. 12, 2016
The system is easy to setup, however, it has a lot of false codes going on that there's a problem or something is not attached right. Link Interactive reached out to me when these things were going off and they said they'll send cops, but nobody's here and everything seems to be good.
Reviewed Jan. 12, 2016
We went through an exhaustive search of various alarm companies and did a cross analysis of what was offered and what wasn’t and what I really came down to think is the things that we needed, Link provided the most value at the least cost. So we bought their security system and installed it. Installation was super easy. They walked me through it over the phone and answered all my questions. It was pretty intuitive so it worked fine. With the alarm system installed we feel more secure. So far Link Interactive has been awesome and I really like the service except they don’t have customer service hours that are 24/7.
Reviewed Jan. 12, 2016
We have been using Link Interactive since November. Upon installing the system, I have stuck a little bit on my windows and door because my door is not flat like the others but it’s not that bad. Moreover, their customer service team forgot to give me one month free for this month so I called them and they said they’re going to do that next month. So far, I've been satisfied with Link Interactive.
Reviewed Jan. 11, 2016
We've had Link Interactive as our home security provider for three months and it's been a pleasant experience. Installing it is very easy and their team have been courteous, friendly and they are able to answer my questions. I email them when I have questions and they call me when we have the alarm go off.
Reviewed Jan. 11, 2016
It’s a good decision to switch to Link Interactive. They've been my security provider for two months, and so far it's been pretty good. I had ADT for many years, and I think security is the right direction to move into this system because it is better than ADT. I did the installation by myself. I ran into some issues, but basically I knew the installation. I just wish the documentation from Link Interactive could have been better, especially for sections that have the initial password and it starts to set up the customized options. I didn’t feel it was very easy to follow from the original documentation. I had to search online in order to figure out how to do it. I feel that it takes quite a bit of skills to set it up and it's not something that everybody can handle. And I feel that there are things that the system can improve. I still have problems setting it up because of my garage opener, and I don’t think I can fix it for now.
I’ve called the customer support and also emailed for support, and generally, they have a very good team. They’re very knowledgeable and they responded to my questions in a very short time, and they also do follow-ups with my questions. Moreover, with Link Interactive's system, I feel more assured about certain security settings. For example, my daughter comes back at 3:30, and with this new system, I will be notified when she opens the door. So I don’t have to call her every day to check if she’s home or not, which is very convenient and saves me a lot of time. Another benefit is that because I installed the system myself, I understand the system better so I can fix it if any issues show up. So I don’t have to call the company and wait for somebody to show up.
Reviewed Jan. 10, 2016
I've used Link Interactive for a month now. I've had good experience with their representatives and they were able to answer my questions. Also, installing the Link Interactive Security System went well.
Reviewed Jan. 10, 2016
I've been using Link Interactive as our home security service provider for six weeks. I had a little bit of problems installing it. Most of it was fine, but I had a problem getting some of the monitors programmed. I think one wasn't programmed correctly or maybe I screwed up the little motion sensors. I called Link Interactive team and they were helpful. I also had an issue with a module that went out, and they quickly sent me a new one and made it easy for me to return the part that was bad. I felt supported when I called tech support.
Since installation, I feel safer. It talks a lot which annoys my husband, like when the door opens, it will say, "Door Open". I'm sure it's the way I have it programmed. It is a little annoying but I know that I can turn it off if I programmed it differently. Whenever it's not armed, I still have it programmed to do things because I might forget to alarm it one day.
Reviewed Jan. 9, 2016
It's been two months since I had Link Interactive at my home. Installing the system was very simple and the Link Interactive team were awesome and incredible. I now have fewer worries because I'll know if the alarm went off. I've already recommended them to numerous people.
Reviewed Jan. 9, 2016
Installing the Link Interactive device was not too difficult because they gave guidance so it was not a problem. I am happy with what they are offering, but it's still in the testing phase, whether it will work or not. I've occasionally reported something weird but after rebooting, it's okay. It's too early to judge, but with the experience so far, I recommend it.
Reviewed Jan. 9, 2016
I'm very pleased with Link so far. The salesman that I dealt with initially was extremely helpful and seemed to be very customer-oriented.
Reviewed Jan. 8, 2016
I've been using Link Interactive for two months, and I've had fewer worries since I installed it. Installation was mostly straightforward, but there were a couple of doors in my house where I had to do a little extra work.
Reviewed Jan. 8, 2016
I've used Link Interactive for about a month now. Since installing it, I have fewer worries about somebody breaking in.
Reviewed Jan. 7, 2016
My friends and I were talking about alarm systems and one of them showed me the Link Interactive app on the phone. Installation was super easy and when I needed help, I was able to call the 1-800 number, and they were able to walk me through the rest. They are super friendly, courteous and knew what they were talking about. I definitely feel safer and have fewer worries having the system. I sleep better at night. When I come home, I feel safer walking through the door knowing that no one's been in my house while I've been gone. Everything with the mobile app is in real time.
Reviewed Jan. 7, 2016
I was a customer with Link for four years and then I moved house so I got a new but the same service. Their customer service team is good, friendly and able to answer all questions.
Reviewed Jan. 7, 2016
Link Interactive got the best bang for the buck and the best features I wanted. Installing the system was easy. I called and they walked me through any questions I had. They've been really nice and easy to talk to. I definitely feel safer having the system. It’s loud and will wake me up. Also, when I’m gone, if the smoke detector goes off, somebody's going to put my house out. So it's nice. It's easy and state-of-the-art.
Reviewed Jan. 6, 2016
I've used Link Interactive for two months now. It was easy to order and it came really fast. Installing the system was pretty easy too. However, we had one piece that was shipped wrong and they quickly shipped out a new one and sent the old one back. It was seamless and they were very supportive through the process. Since we just moved into the house, we haven't been on the house without the security system, so I'm not sure if it made me feel safer or not because I don't have a real baseline.
Reviewed Jan. 6, 2016
Installing the system was very easy. Customer service is excellent. They would get online and go to my box and set things up. They walked with me through setting up my windows and doors, and what I would see on my screen and how to be able to program them. Very awesome.
Reviewed Jan. 5, 2016
I’ve seen an article about Link Interactive and we've used them for a few months now.
Reviewed Jan. 4, 2016
My experience with Link Interactive has been good. I really like their product and I have my house full of motion detectors. I'm getting ready to place another order for more stuff. However, I had to take some things back because I didn't think their Plunger product get anywhere as quite what I was looking for with the door. I didn't feel like paying the carpenters to put those things in, which would've been a chore. A lot of door frames, if it's studded, they're four or five 2x4s side by each so that's a lot of drilling.
Reviewed Jan. 4, 2016
Link was fine but I had some issues with the software on the phone. It’s taking a long time to disarm or arm my system through my phone. And then also, there was no good way to make the unit silent when I was trying to arm or disarm it because it was in my bedroom and my son was always asleep. And then the price, there was another company that offered me a better price, so I thought I would go with them.
Reviewed Jan. 3, 2016
My husband got the Link Interactive system set up. I don't even know how it works but he says he's gonna tell me how it all works, but he hasn't really gotten around to it yet. The only thing he hasn't been able to get together is the Motion Sensor 1. It isn't up and I don't know exactly why that is. So far, my experience with Link Interactive has been good but we just barely put it in and I really haven't experienced it at all.
Reviewed Jan. 2, 2016
It's been a month that I've been using Link Interactive. I've called up the team to program stuff and they've been helping me with everything along the way. Since installing my Link Interactive security system, I now get to know who's coming in here. I'd recommend them to a friend.
Reviewed Jan. 1, 2016
I love Link Interactive! It's right up my alley. My overall experience with them is fantastic so far. The price is much better than that of anybody else out there that we found. The availability and helpfulness of the customer service people really stands out for me. I've been recommending Link Interactive to everybody. They made the installation process relatively seamless. When I got stuck, customer service was available.
Reviewed Dec. 31, 2015
I've had Link Interactive for under a month now. Installing the system was very easy, straightforward, and simple. I contacted customer service regarding setup and a question about purchasing some more monitoring devices, and that went fine as well.
Reviewed Dec. 30, 2015
I've been a Link Interactive user for about two months. The system was easy to install and it's been great. Now, I feel safer.
Reviewed Dec. 30, 2015
Link is always friendly and very supportive. I've had several calls with them and they seem to be competent so I'm generally happy.
Reviewed Dec. 29, 2015
We got Link's system installed for security and it's a good. Its installation was well-described and wasn't too difficult to complete. The device was also easy to use and can be expanded if there are extra needs. In fact, there are lots of different things that can be done with it.
Reviewed Dec. 28, 2015
Not a good experience. Would never recommend.
Reviewed Dec. 28, 2015
I've learned about Link Interactive through my neighbor and had it for not even a month yet but I'd recommend them to a friend.
Reviewed Dec. 27, 2015
The interactive team and the installing team were good. Though we hit a couple of bumps because the installation team changed the drill size to install the indoor sensors, which is not big of a deal. I would recommend them to a friend.
Reviewed Dec. 27, 2015
Our experience with Link is okay. It was easy installing the device and since the installation I feel safer.
Reviewed Dec. 26, 2015
We were out for dinner one day at the local roadhouse watching the football game and when we came back, someone had attempted to break into our garage. After talking to the police, the officer suggested a security system. (They suggested cameras as well. We haven't done that yet but it's something down the road for us.) So I searched online for different security systems when a friend mentioned Link Interactive. One thing I noticed online is that Link Interactive has a higher customer service rating than, for instance, ADT which from what I've read has a very low customer service rating. Costco has a system so I went to their site and found Link Interactive there. I've been using them for a couple of months now and I would give them an excellent rating.
However, my system didn't install easily enough and I have intermittent problems with the sensors in my detached garage. The fiber sensor from the central control unit is around 75 or 80 feet. It flicks in and out, and the problem seems to be related to the cold weather. Now I'm having a problem with the one on the other end of the garage that's the closest to the house. It has been flicking in and out the last few days. It's not critical because, although it's not working, it's okay and will start working again. But I'm not sure about the one on the south door. It may not come back and I've been getting warnings about it over the last couple of days, so I thought I'll have a wait and see on it before I call somebody and get it warrantied.
But for the most part, since it's been installed, this system gives me a feeling of confidence when we set the alarm that whenever I leave the house while my wife is still in bed or when we go out to eat, that there's a better sense of security. Having Link Interactive is relieving and I have less need to worry.
Reviewed Dec. 26, 2015
I've been satisfied so far with Link Interactive and I've recommended it. It was what I expected when I bought it and that's all I could ask for.
Reviewed Dec. 25, 2015
I came across Link Interactive when I was doing my research with Costco. I installed it in my home three weeks ago and the installation was very easy. I haven't had any engagement with the monitoring service yet because I haven't set an alarm. Nothing happened so far so I don't know how responsive their system is going to be. I'm pretty happy with the experience and definitely, I feel safer now.
Reviewed Dec. 24, 2015
I have had Link Interactive for about a month and a half after going through an online search on home security. Installation was pretty easy. I just had to stick to it. It was set up fairly simply. Since then, I feel safer at night. I don't have to have a big wide system so I don't need to have a big LAN network which is nice. It doesn't have to be hard wires. I had interactions with the Link Interactive team during the set up of the system. Its customer service is very helpful. I'm a fan.
Reviewed Dec. 24, 2015
I’ve been using Link Interactive for about two months now, and so far it’s been good. Some parts of the installation were difficult while some were very easy, but the instructions were very clear and there were videos on YouTube, so it was good. Now with the system, I feel more secure. I activate it at night and when I leave home, and I love it. The app is pretty good too. I go online back home, and that’s the one that I use. I’m happy with Link Interactive. I’ve recommended them to a couple of friends already.
Reviewed Dec. 22, 2015
We have been using Link Interactive as our home security provider for one month now. Initially, installing the system took me time to figure out but once I figured out then it was easy. The Link Interactive team were excellent and were able to answer all of our questions. I already have security system growing up with so there has been not much change since we had them. Although I think Link Interactive is probably one of the very good systems. And that their people are very cooperative and honest. They were not the foul selling people kind. And even if they didn't have the product, they pointed me to the right direction that can be compatible with the product so it went very well for me. They have given me a very positive and excellent experience so far.
Reviewed Dec. 20, 2015
I tried several home securities before and I found two problems. The first problem was some company such as ADT had different home security company. Since I didn’t want to do it with ADT or that company, I eliminated it. The second problem was some people were very aggressive in pushing for the product, and I don’t like to be pushed as a customer. As for Link Interactive's side, the person that I did an appointment with was outstanding compared to the rest. He was the key in my decision to get Link Interactive. Everything was perfect and I really enjoyed their sales force in terms of selling to customers. They did not hike their product. They didn’t say that their product was better than the others.
I also find that Link Interactive's system is much more user friendly than the ADT system. I can use my phone to access the system key in my bed. I don’t know the reaction time because we have not tested yet, but I feel that I am secure at night. I know that it works because one morning, my wife opened one door. I had no delay and boom, the alarm went on. Beside the sensors, I liked that it was very easy to start. The monitoring price is also one of the best. I have been using Link Interactive for about one month now and the experience is great, smooth, and with no surprise expenses.
Reviewed Dec. 20, 2015
I feel safer with Link Interactive. It was easy installing the system and their team was friendly and answered our questions.
Reviewed Dec. 19, 2015
I had a very positive experience with Link Interactive. There's a self-installation with this product so I'd recommend them to a friend only if they could handle the installation.
Reviewed Dec. 19, 2015
Link Interactive is my security provider for two months now and I'm very satisfied with it. Installing the system was pretty easy - I call their reps to walk me through really quick. They reprogrammed part of the system remotely for free as well. They went above and beyond.
Reviewed Dec. 19, 2015
I found Link Interactive online and I have been using them for about a month. My wife wanted it as it gives her peace of mind when I’m working late. It was easy installing the system, and their team was friendly, courteous, and knowledgeable. Overall, they’ve been very professional.
Reviewed Dec. 18, 2015
Link Interactive is excellent. During installation and setting up the alarm, I had multiple back and forth calls with general questions and they were very responsive, courteous, friendly and willing to do everything that would make sure to get our issues resolved. I was very impressed with theircustomer service.
Reviewed Dec. 18, 2015
I picked Link Interactive for their price and the fact that you can just put your own stuff in. It's not really a permanent fix on anything. Installation was easy except for the little sticking things. They don't really stick that well, but they work fine. Their team is pretty quick in setting the alarms off. I've never had worries, aside from I keep forgetting to turn the alarm off when I go into the house. Link Interactive is good overall.
Reviewed Dec. 18, 2015
I went online and looked at reviews of various providers on Yelp. I found that the nationals did not have good Yelp reviews and the locals had good reviews but were much more expensive than Link Interactive. So I chose Link Interactive. When I had help in setting up and I had some questions on using the system, I got a real person centered in Ogden, Utah rather than in New Delhi, so it was easy to understand the person. They've been incredibly helpful with great attitude. I have only great things to say about them. I'm the least handy man on Earth and I have no problems installing their security system. It's very simple.
The only place that I ran into a problem is my front door's door frame which is made out of metal. I don't have a drill to drill through it so I had somebody come into my house this weekend to do it to put in the device. But overall, it's easy to install, great support, and the personnel that I’ve dealt with when I’ve had to call in with questions makes it a definite 5-star experience.
Reviewed Dec. 17, 2015
My overall experience with Link Interactive was fine, and I'm satisfied with them.
Reviewed Dec. 17, 2015
Installing Link Interactive security system was pretty straightforward, and is good, overall. I had a different security system before and they're pretty much the same. However, Link’s biggest room for improvement, is for them to have somebody on the other end who could walk through the process with the people who purchased their self-install system as I didn’t find their customer service very helpful in terms of that.
Reviewed Dec. 17, 2015
I heard about Link Interactive through a friend, and since he has the same system, he helped me with the installation, along with the team from Link Interactive when I first bought the system. The team was courteous, friendly, and were able to answer all my questions. I like the fact that their system is up to date with today’s technology. I feel safer with Link Interactive, and would recommend them.
Reviewed Dec. 16, 2015
I was shopping around for a new home alarm and I happened to stumble upon Link Interactive. I read some of the reviews (some on Yelp) and decided to go with them. They're a very good home security. Costwise their price is very fair, very comparable with other home alarm company, and the equipment they offer is really nice and easy to use. Their customer service is great too and they all have been friendly and knowledgeable. They're willing to help with troubleshooting any issues that I had. I feel more safer and I don't have to worry as much. I know my home is protected. I would highly recommend it to my friends and family and I’d probably stay with them for a very long time.
Reviewed Dec. 16, 2015
Link Interactive has been my home security provider for about three weeks now. Installing their security system was pretty straightforward that anybody with a few basic tools can put it together, so it wasn't that big a deal. The control module was easy to understand and set up, so I haven't had any issues with it. I called them once to get some additional parts and they mailed it to me without any delay.
Reviewed Dec. 16, 2015
Link Interactive didn’t leave any issues I had, unanswered. Overall, I had an excellent experience, and would recommend them.
Reviewed Dec. 16, 2015
The Link Interactive system was easy enough to install. It didn't need to have somebody to come, set up a schedule, and install it. However, some part is not fit on the door because of the way the door's shaped. But it's much better with a security system installed than having none at all. It's been a great experience.
Reviewed Dec. 15, 2015
Costco supports Link Interactive so it's stable. I feel a little bit more secure. Their team is friendly when I made a couple of calls asking about installing the motion sensor which is not pretty straightforward. However I'm still not sure whether Link Interactive will respond on time if something happens so I wanna test the system just to make sure that the central monitoring team actually calls me if there is some breach. But it's very good so far.
Reviewed Dec. 15, 2015
Link Interactive is outstanding. It’s been wonderful all the way through in every single step of the process.
Reviewed Dec. 15, 2015
I have been using Link Interactive for about two months and it's been quite good. When I was installing the device, I’ve found out I was not as technical as I thought I was, but the support provided by the staff was very good in getting me up and running. I worked with at least three different people in the team at different times and they were very helpful. Apparently, I did not set the system up properly so they went through it and got me to set it up so that when I open the door, an announcement was made in that scenario. Also, the department that is responsible for sending out the additional equipment I needed when I ordered them was responsive. When I had to make an exchange, it was done well.
Link was recommended to me by one of my colleagues and I’ve already recommended it to another friend, too. The family as a whole feel safer now that we have Link. My wife was pushing for this and she is really happy with the fact that we have the system. She’s intrigued by some of the features and so am I. One of the better part of it and making the experience really good is having the ability to arm the system using a smartphone app which is excellent. Half the time, my wife forgets to engage the system when she leaves and I have a reminder as soon as she leaves. The system is pretty good because even before then, it would send me an email reminder saying that the system was not engaged. That’s a really very good feature.
Reviewed Dec. 14, 2015
I work for a competitor that is why I have heard great things in the industry about Link Interactive. I have been using them as my home security provider for two months. I'm a techie so I was impressed by how easy it was that a person without technical knowledge could install it. The Link Interactive team were friendly and courteous all the time. Also, they were very responsive. I had two occasions that I e-mail customer service and within minutes, I had a reply. It was phenomenal and I am completely impressed with the company and the service. It's outstanding by my experience in the industry. I've always used a security system in my life, and with Link Interactive, I've had a significant peace of mind.
From the time I received the equipment to installing it, activating it, putting it online, having interaction with customer service and having one interaction with the monitoring center, it has been one of the most pleasant experiences in dealing with a company that I've ever had. Link Interactive is superior and customer-focused overall.
Reviewed Dec. 14, 2015
I've had some issues on the gates. When I called in the rep, she was not able to get it to connect with the Link Interactive system. After connecting them to the door, it would not say that it was a back door when I opened it. The garage door and my back door were not connecting. They sent me some more and I got those off and then it's still not working correctly, so they're going to send me some type of pads to put on it to make them connect. When I first joined the system, the guy from support was very nice. When I went to Link Interactive I thought I was out of contract, so he was nice enough to tell me that he would delay my start time on my initial payment until I got that resolved. It was excellent customer service.
I like the alarm. I've played with the phone app and then I have my uncle help me install the alarm. He didn't snap everything incorrectly, so I got that fixed and then it was something else. I had to go back and check the thermostat and set it up. But I like the system so far. I have to get the kinks ironed out so that I could use it effectively. Hopefully, I will get my cushion pads to finish with the door sensors so that it will work. Great experience overall.
Reviewed Dec. 13, 2015
I was trying to find a home alarm system on the internet and Link Interactive's name kept coming up. My buddy had also told me about it, so I just kept doing research on it from there. Their security system seemed to be fairly familiar technology-wise compared to what most of the other companies were using. I didn't have a problem putting their system up since I'm an electrician so it wasn't much for me. Any question I've had with the system, they were prompt in answering. If they didn't know, they would call me back - they were reliable. I've only been with them for two months, but I'm very satisfied with them.
Reviewed Dec. 13, 2015
Link Interactive was outstanding. Customer service has always been super responsive and helpful.
Reviewed Dec. 13, 2015
Installing the system was simple and straightforward. I had a few questions before I received the system. I used Link Interactive's chat function so that I didn't have to call and I got clarification on a few items, and that was very easy. I got what I was hoping for and I'm very pleased.
Reviewed Dec. 13, 2015
We've used Link Interactive as our home security provider for about three months now. We had no problem whatsoever installing our security system. Everybody in the Link Interactive team was fine and good. I'm more comfortable now that the house is protected and has some type of security system. It was a very good experience we had with Link Interactive.
Reviewed Dec. 12, 2015
Link Interactive seemed to have good reputation over other companies that's why I went with them. Installing the security system was easy once I figured it out. Their team has been courteous every time I spoke with them. I haven't had an alarm go off or had to call the police yet, but I feel safer now considering there's a part of my house that I can't hear anything going on.
Reviewed Dec. 12, 2015
I recommend Link Interactive. My experience with them has been good so far.
Reviewed Dec. 12, 2015
We've been using Link Interactive for a month and so far, the security system seems to work good for us. Installing the system was straightforward and easy. The people at Link Interactive set it up and then they asked for activating it for real-time, and we did it. We feel a little bit safer and always have to remember to turn it on and off. Even if I have to go out for five minutes, I have to turn it on.
Reviewed Dec. 12, 2015
Link Interactive has been great and very responsive, and the installation was easy. They’re very helpful and I can always get somebody on the phone to walk me through any add-ons that I may have. I've purchased the beginning of a system, then I purchased more things, and with one phone call, had it working in 10 minutes.
Reviewed Dec. 12, 2015
Installing it was a little harder than we thought but we were able to get it all done. Their customer service was friendly. I have talked to their team a few times, they were courteous and friendly. They were able to answer all of my questions and I like that I can control it all through my phone.
Reviewed Dec. 11, 2015
Link Interactive is excellent. It was very easy to install it and I like not having to pay additional money for something I could do on my own. I also like that it was easy to override the system.
Reviewed Dec. 11, 2015
The sales rep on the phone was very knowledgeable, responsive and helpful. My experience with Link Interactive is very positive and I'd recommend them to a friend.
Reviewed Dec. 11, 2015
Installing the security system from Link Interactive was something I could do by myself and not have to pay for somebody else. I spoke to their team to activate it and ask a few questions, and they were friendly and welcoming. Since installing their system, I feel safer when I get out of the house and leave my wife by herself with my baby.
Reviewed Dec. 11, 2015
I've used Link Interactive for about four weeks. Installing the system was a lot more work than I had anticipated. I tried installing it and then gave up, but once I called and got someone from Link Interactive on the phone, they helped me get most of the rest of the stuff out of the way. There are now only a couple things that I need to do. The people that I talked to were very good and helpful. The capabilities of the system are good, but there needs to be more information for the consumer on the front end that it is not merely a quick, easy install.
Reviewed Dec. 11, 2015
It's been one month that I've been using Link Interactive as my home security provider. Installing it was easy and overall good. Their team was very helpful and responsive. I'm very happy with them. They've answered any question I've ever asked so I would highly recommend them to anybody.
Reviewed Dec. 10, 2015
The Link Interactive team was friendly when I called and asked a few questions. It was an easy and positive experience, everything is as expected.
Reviewed Dec. 10, 2015
It's just our second month of using Link Interactive. It was easy to install the devices, like a piece of cake. Their team were friendly and courteous. Since we have Link Interactive in our house, my wife and daughter feel safer and have less worries.
Reviewed Dec. 10, 2015
Installing Link Interactive was easy, and their team is very good. I have felt much safer and have had fewer worries since I had it. I recommend this home security provider.
Reviewed Dec. 9, 2015
Overall, my experience with Link Interactive was good. I would recommend them to a friend.
Reviewed Dec. 9, 2015
I started using Link Interactive about this past month and installing it was easy. Their team was very helpful when I called them several times during the setup. With it, I felt more comfortable and I use their home automation to control the thermostat and the garage door. This nice feature makes it more convenient. So far, it was a very good experience and I would definitely recommend them.
Reviewed Dec. 9, 2015
Overall, service is great and I'm very happy with it. Link Interactive was very professional, straightforward, and easy to use.
Reviewed Dec. 8, 2015
My experience with Link Interactive has been good so far. But it has happened a few times during the day that I get network failure in the connection between the device and the internet. Somehow, the signal is disconnected.
Reviewed Dec. 8, 2015
I was shopping for different alarms and Costco offered Link. By searching the web, there were overall many positive reviews everywhere versus the other home security systems so I took Link Interactive over other security service providers. The self-install option is good for me. I don't like people working around my house and doing things and screwing things up. During the installation, I read the instructions and attached the modules. It was super easy and I love it. The automation aspect, the integration with Alarm.com, and the ability to control things in the future are also good.
We have little kids and the system announces whenever doors open. It's nice that we can know if a kid decided to open the door and try to sneak outside so that's a big plus. But overall, knowing that the stuff is being monitored even for fire is good, if something happens if you're away and there's a fire alarm, that someone's going to respond. The biggest thing is flexibility and ease of use. Just plug it in and it works. It's been great and I'm very happy. I definitely suggest to other people to research it.
Link Interactive Company Information
- Company Name:
- Link Interactive
- Company Type:
- Private
- Year Founded:
- 1952
- Formerly Named:
- Link Home Security
- Address:
- 3293 Harrison Blvd
- City:
- Ogden
- State/Province:
- UT
- Postal Code:
- 84403
- Country:
- United States
- Website:
- www.linkinteractive.com
