Lifeway Mobility Reviews

I discovered Lifeway Mobility online while searching for a stair lift for my husband, and we decided to go with them because we both liked the representative who came to our home. The stair lift fits well into our stairwell, and its performance has been satisfactory over the past two to three months. It has significantly improved my husband's ability to access the basement, as he has difficulty walking. Overall, the stair lift has made a positive impact on his daily routine.

Needed a follow-up after install and the representative showed up, did some adjustments and explained the changes. Also moved powers box and cleaned up the area when complete. Chair works great and is a great safety Feature for my Mother-in-law.

Very friendly crew and very great job on the remodel. On time, great clean up, great enter action and question on the needs of the person needing to use the bathroom safely and benefit to that person.

Stairlift has a bumpy ride, noisy, grinding & seat lift noisy etc... SUCKS WITH NO STOP AT MOST IMPORTANT LANDING BY THE KITCHEN. If it costs money then say so. But it sucks without having that landing... Installation was totally out of whack, very poor installation multiple holes in our wooden stairs to fix the screwed up installation... Adjustments improved for sure the original VERY BAD installATION....but still not a smooth ride, needs adjustments again but not major like before and we need landing at the kitchen, and a secure key that won't fall off the chair arm as wife can fall of the chair retrieving it.

Technician very knowledgeable, friendly,. He showed me how to work the lift, and reassured me if I had any problems he was phone call away. My stairs are very steep, Because of my disability I was very concerned about falling down the stairs. It was becoming difficult to get up the stairs as well as coming down the stairs and this why bought the stairlift.

Brent ** and his associate came when they said they would and installed the stairlift quickly and correctly. They did an excellent job. I would recommend Lifeway Mobility to anyone! My wife is the user and it has become a true blessing in not only her life, but mine as well, because I don't have to worry now.

A blessing not to have to worry about falling down stairs! Also very handy for sending down dirty laundry and sending up clean laundry! Noisier than expected to the point of almost vibrating at the top of the stairs. Have to "wiggle" when at the top to get it to go down.

Recently rented the chairlift for my husband who due to cancer and some broken bones could not navigate the stairs to our bedroom. Lifeway Mobility was quick to respond to our request for a rental and installed the chairlift. It was so appreciated and used so much during the last 2 months of his life. Would highly recommend them and would use again if needed.

Please understand the people we interfaced with, in general were great, and reasonable responsive, but at times were impossible to get a hold of for days. We attempted to get a two story continuous rail system designed for my in-laws townhouse, and initial indications from everyone involved was it would be doable. They came and took photos and measurements. Initial deposit (~$13k) was made on a $22k system. Promised drawings within 1 week. After much back and forth and more than 4 weeks later the factory determined the design could not be done as a one piece system because of tight angles. We cancelled the order. It then took another 3 weeks to get the deposit refunded minus a $500 fee. Very, very frustrating process that started with so much promise. I have no concerns that they can and do install relatively straightforward systems without issue. But if you have a situation that is at all complex, just be aware.

The device has been reliable and Lifeway's support has been great! We had some issues with keeping our rail clean and the battery recharging. But Lifeway was always responsive. Love they are local to us as well.

There were way too many problems at all levels. Poor communications internally and to me. Poor workmanship including carelessness and inept work. It started off OK. We picked our tile, both floor and shower. The advantages of a pony wall and the cabinets were outlined. Great so far. When I expressed that I did not want white toilets, I was told that the color toilets are way too expensive and all that was available was white. Sales would absolutely not discuss toilets. Sales lied to us, as I found out later that Colonial White is the same price retail as Cotton white. It is close to the color of our linen sink. Bone and Sedona Biege were listed at $60 more retail on the Toto Web site. Way to expensive was an outright lie. He also stated he had the best crew, also a lie (see below). Also, he said “Don’t worry, if we make a mistake, we do it over, no charge.” Another lie (see below).

My Bruno stairlift enables me to access my laundry that is in the basement. I'm not sure that it was installed correctly even though I am able to get it to work. At times it stops somewhere between the upstairs and the basement, but I am able to get it going to finish the trip. The seat has been crooked since it was installed (installer said he couldn't get it straight). There is a knocking sound at the top the stairs as the lift is moving up or down. Also the beeping is hard to stop once I am finished using it.

We purchased an accessibility ramp from Lifeway. We have two mobility-limited people in our home, both of whom have serious difficulty using stairs. The ramp was designed specifically to their needs, a custom build, and a first for them. It was well-installed by cheerful workers, who ensured the ramp worked for both the users. It's given them a new freedom to leave the house, and significantly reduced their risk of being injured. The design is clever, and has proven quite sturdy and safe even in wet weather. We highly recommend a ramp for people with mobility issues, and recommend Lifeway for creating a custom ramp to meet your needs.

After 9 months in the hospital and rehab, my adult son lost his insurance benefits and was coming home. We desperately needed a ramp as he was being transported via stretcher. We bought a used ramp and it is beautiful and was installed for $6,000. I was confused as to the purchase vs rental. Unfortunately, my son was home for three weeks and died in the hospital two months later. I could return the ramp for $500. Wonder if there are better options for people in need?

I needed a ramp installed quickly on my home. Michael ** from Lifeway responded quicky and gave me a quote which was only $300 more than if I bought the ramp myself and installed it. Their installer arrived early and installed the ramp in a professional manner making sure I was satisfied before requesting final payment. It's a sturdy ramp that I hope last years. It can also be removed in the future should I no longer require it. Thanks Michael and Lifeway. I wish more companies were this way

We recently (summer 2024) purchased a single section of outdoor wheelchair ramp & a chair lift for our seven step interior stairs. Their price was competitive or better than the other quotes, but their warranty was hands down the best we came across. Installation was prompt and flawless. I would confidently recommend Lifeway to anyone. 5/5 stars.

The in installation process was fantastic. The installer was quick, neat and professional. Would have given 5 stars but I called with a service issue and never received a call back. I hope in the future your service redeems itself by at least returning customer phone calls in a timely fashion. Thanks.

I don't even know what to say. Weeks ago, I called this company for help with getting one of the lifts moving after exhausting the steps we knew to do. No one answered (not even the # of the worker whose card we have that helped with install). Left a voicemail. No one called, texted, emailed, storks, nothing. It's just really a shame.

Called for service on my chairlift. Was stopping and going using the toggle switch. Eric P. Comes out to service it. Tells me I need new batteries and replaces them. He then tells me I need a new motherboard and the office will give me a quote. He then parks my chairlift at the bottom of the stairway and tells me not to use it until he returns with the motherboard. I test out the chairlifts, it works just fine but only using the remote and not the hand toggle switch. The office calls with quote of $800 - $900 for motherboard. I declined. So, the original problem was not fixed after paying over $450. You can do the math as to what's going on. Watch out for Eric P. He was hoping I would pay another $350 service call for the same issue so he could fix the toggle control - maybe.

We purchased our stairlift from Lifeway. After our children left home, we moved into a smaller one floor home. Eventually, we realized that our basement stairs were becoming a challenge. Lifeway had already installed a ramp in our garage and we were so pleased that Lifeway could help us again. Everyone who helped us was absolutely wonderful and we feel secure and safe. Thank you Lifeway!

My chair, installed this past Spring, is not working properly. I was sold to get this chair by your local Kansas City rep because of his claims of its superior quality. Not only am I experiencing poor quality, getting someone to service is also proving difficult. I believe I called on 10/7/24, explained my concerns to a nice young man. For reasons that make no sense to me, he couldn't schedule my service call. He took my information and told me someone would call to schedule my service call. DO YOU REALIZE I PUT THIS IN FOR A REASON AND HOW DIFFICULT IT IS TO HAVE IT NOT WORKING PROPERLY?

My experience with Lifeway is outstanding. They are highly professional, knowledgeable and customer-oriented. I highly recommend this vendor to anyone who is contemplating to install this equipment in their home. They guided me though this process so well that I did not have second thought about signing the contract with this vendor. The equipment is itself a state of art. The rep gave us quick training in how to operate the equipment.

Workers were on time and worked until the problem was solved permanently. Were very professional and knowledgeable. Did not look to solve the problem with the first and fastest fix. Studied the issue and did everything that could cause the problem to come back. Tested the fix and make sure everything was back the way it was and the area was clean. I enjoyed the time they were here and they enjoyed interacting with our dog.

Lifeway Mobility was great pre-sales. After installation, we found that the technician cracked open a jointed planks in our stairs. I texted our sales rep several times. Each time, either he said someone will call me or he just ignored me. 2 months have passed and I gave up and posted a complaint with BBB and other online forums. After that, someone from corporate called and my complaints online were responded to saying that they had called me. Same thing. I was told someone will come by to inspect. No one showed up or called.

Michael ** was the Lifeway Mobility representative who visited our home and recommended a chair and rail design tailored to our needs. He was informative and efficient and seemed to truly care that we would have the best possible design and installation experience. We chose our chair and Michael said it would take six weeks to fabricate the rail. A couple of weeks later, I asked him to help expedite delivery and he was able to get our rail a week early. The installation went off like clockwork, and really love this chair. Every time my wife uses it, I think it probably has saved her from a bad fall.

Words Don't describe how thankful I am to have this ramp. From beginning to end, the experience was wonderful. I'm very grateful for this company. Steven, the representative was very informative and friendly. On the day of installation, the gentleman showed up on time or was friendly. Install my new best friend.

Lifeway Mobility did a good job. My wife is having health problems and she could no longer walk up the stairs. The chairlift was expensive, but I felt comfortable with the sales rep and installation took less than a day. We had an electric, straight up chairlift put in on our stairway, and it fits perfectly. It was a good experience. The chairlift was exactly what I expected and it has helped a great deal for my wife as well as for me, because I can no longer get her up the steps.

I had a platform and ramp installed for my wheelchair bound, 105 year old mother. They were professional, timely, and polite. They cleaned up very well after they finished the installation. My mother is thrilled to be able to sit outside and enjoy the weather. I'd recommend them in a heartbeat!

Lifeway Mobility has been a great asset to me. Everything was taken care of in a timely manner and I love using the chair every day. It was installed with great care and customer service is very helpful and is always there to answer any questions that I may have. This chair has saved me from using the stairs and is safe.

We had a stair lift installed by this company last winter. Every interaction with them, from sales to install to service has been professional and honest. The stair lift works great and the service calls were for minor maintenance assistance. The company is highly recommended. However, the interface of this review app is very frustrating because it demands I write more. I don’t have more to say.

They installed the elevator and it works fine, but I had 3 problems with them,

We love our stair lift to go up and down the basement stairs. It's also great to put Christmas decorations on the seat and send them up and down. Works very well. Customer service was great. Good quality. We highly recommend this company. We compared several companies and found their quality and price to be the best.

You Guys all did a fantastic job! I am in the process of making a referral right now. Thanks and God bless you. Mark. The whole process was very smooth. You installed the ramp before a local company even called us back. Very impressive! Very pleased and willing to make referrals any time. Thanks again! Mark.

I looked up chairlifts on the internet, then we had three different people come in. They talked to us about what my needs were, then they explained what they offered, rental versus ownership, and we really liked Lifeway Mobility's proposal the best. They were also the best to deal with, and the installation person was wonderful. He installed a straight stairlift inside our house and he made sure that I totally understood how to work it before he left. The whole thing took about two hours and it was very efficient. I had an issue in the very beginning wherein my feet were dragging and they sent somebody out within a number of hours. The chairlift just needed to be raised up a little.

My daughter researched different brand names and she had the guy from Lifeway come and look at the house and give her an estimate. And she just went with them. The installer wasn’t here very long. He put in the stairlift and showed us how to use it. My laundromat, my car and everything is downstairs, so I use the stairs several times a day. I have a bad back and I have two knees bone on bone. So, Lifeway has had a great impact on my life. I'm happy with the stairlift and I like the whole thing.

Lifeway Mobility had a showroom really close in the town next to us. I ended up not going to the showroom. I just had the person come out. He was very knowledgeable. He wasn't pushy in his sales approach. At first, we thought we wanted a ramp, and then we ended up getting the chair. The technician did talk me through it a little bit. It's a very narrow staircase that we put it on. And everyone asked me, “Well, how tall is your dad?” I was like, “About 5-foot-11.” I wish someone had been a little bit clearer to say, “Your dad's on the taller side, so it's gonna be a pretty tight space.” I couldn't quite grasp that. I also couldn't grasp where they put the bar. The bar has to be a little distance away from the side of the wall for the chair to be able to turn. So for those things, I didn't feel like I've got as much information as I would have liked.

The rep with Lifeway Mobility was great. He installed the stairlift lickety-split and answered all my questions. We tried it out a couple of times and when I got to the bottom, he said it was too high for me and he adjusted that. I wouldn't have known the difference but he recognized that. I like the stairlift a lot. I have another one that goes upstairs and for that one, when you get to the top of the stairs it automatically turns around. This one, I have to press a lever and turn it. I am wondering if Lifeway Mobility can change that.

Lifeway Mobility's salesman came out and we looked at the stairlift. We've seen them before, and the price was about the same as anybody. I live in Rochester and worked for Rochester public utilities for almost 30 years, so I like to buy my stuff in Rochester. I thought it was a Rochester outfit until the salesman came. It ended up being out of the city someplace. The guy that installed it was from the cities. That isn't what I had in mind, but it worked out fine. The installer was a nice guy and did an adequate job. The screws that go down into the floor that are holding on the stair steps were put in a little crooked. They're tight and everything's fine, but they don't look as good. But the stairlift works great.

The sales team found the best prices for me which included new and used ramps, discounts and the benefits of using their company. The install team was phenomenal, very professional and friendly. They explained the warranties and told us more about the ramp, such as its skid proof, if ice covered what type of ice remover to use, etc. Lifeway Mobility was fantastic to work with. I would definitely recommend them.

Very pleased with outcome of ramp. Easy to use and makes it easier for me to get out of the house. The height of ramp is good and easy maneuver my wheelchair or rollator down or up it. I feel safe walking or riding down and /or up the ramp. Thank you for a wonderful job.

I was looking for stairlifts and when I came across the Bruno stuff, I liked it. I looked for a dealer and installer near me and found Lifeway. They're only about a mile away and I like to use local people, so that was even a better thing. My sister and I went to the Lifeway location and met Matthew. I told him I researched stairlifts but I had never seen one. I talked to him about it and he suggested meeting at their depot. I went there and they walked me through the list that I was looking at and I got to use it. Everybody was friendly and accommodating. The interaction couldn't have been any better. I purchased a curved stairlift and it was gonna be another six weeks out. But my MS had sort of accelerated on me and they loaned me a straight stairlift for free.

I'm very pleased that I can rent this unit, it allows me to move up and down stairs without any pain. I would recommend this unit and company to others that need the same service. I have not yet been able to conquer the 13 steps in my home, so this mechanical unit is great for me. Thanks to your office staff and the installer were very professional and aim to please and made sure that I knew how to use this. Thanks so much.

I was in a rush and Lifeway said they were able to do it fairly quickly so I went with them. The salesman was informative and we quickly went over things. I made a decision within two weeks. I had a platform lift installed and we had issues with the installation. We had just paid $22,000 for the item and it stopped working within a week or two. Instead of using metal post to attach the door to the lift, they used wood and the wood started warping. The lift wouldn't work because of it so I've had to have people come out several times to fix it.

The chair rail goes farther into an entryway than I was told it would. Beyond that and the slowness of the chair, everything is fine. The installer was quick, efficient, thorough in his explanations, and returned promptly for one small repair that had to be made. Payment is fair and a simple process.

Lifeway Mobility gave a good explanation during the presentation. The install was done in a day and the stairlift is good. We help my mom use it.

The best experience. Everyone was professional, I called for information and set up for them to come out and measure. The person that came to our house explained everything to my family. The lift was installed a week later, with the installer showing how to use it. My 90 year old mother is so happy to have this in the house.

I had a Pinnacle Stair Lift installed for my mother in November 2023. The product itself has worked perfectly and we are happy with it. BUT....the installers drilled holes in the wrong stairs. When I questioned if they would be filling the holes they stated I could fix it myself with product bought from Home Depot. The stairlift and installation was over $4,000! Yet, I was told to fix their mistake myself. I called the office to inquire if this truly was my problem to take care of and they stated they would order the correct wood color and have someone come out to fix. Needless to say it took me calling the office many times before they actually scheduled and sent someone out in January. After all the runaround the wood filler they used wasn't even the correct color, but was told that was the best they could do.

I hired your company to supply and install an elevator and platform lift for my client. During the process there was very little to no commutation with me or my client. There were personnel changes as well as continuous delays in installation and missing parts. There were delays in returning to finish the work. More missing parts. More delays. Damage to work I had preformed. Also the new production person was rude. Installers were messy. I do a lot of accessibility work for many trust/guardian banks. I have recommended to them not to use this company anymore as well as myself.

Lifeway Mobility has fast and reliable service. I needed something right away, and they were able to come immediately and install a stairlift within a week's time. My mom was discharging on a Friday, I called them on a Tuesday, and they got it done on a Thursday. That turnaround was huge for us. They're also a family-owned small business, like my mom's business, so it was relatable. They were accommodating as well. The rep checked the room, spent an hour surveying everywhere and explained the process thoroughly. He was a very hospitable and friendly guy. I like that the stairlift can hold my husband and my mom at the same time. We also use it if our groceries are too heavy. My kids have fun with it too. They use it quite often. However, I have to call Lifeway Mobility. The stairlift goes down, but it stopped moving up. I'm not sure if it's our electrical or the stairlift itself.

Everyone we spoke with, starting from initial inquiry to installation was so informative, helpful and patient with me and my husband - Senior Citizens. I would recommend this company to friends and relatives with the same need as we had with going up and down stairs. Thank you and God Bless.

I had 2 installed. Works great, friendly and knowledgeable technicians. Made sure that I understood how to operate the chair. Explained the warranty and made sure that I understood if I had any problems to call them and they would come right out. My husband has dementia. He was very kind and understanding with him.

Very well done!! Very professional and he explained everything and gave me care instructions and what not to do. It looks great and sturdy and safe. I like the buy back feature when I don't need it anymore. I would definitely recommend this company to anyone needing a ramp. This will definitely e a big help!!

The salesperson at Lifeway Mobility, Union City was extremely helpful in answering questions, offered a demonstration and helped make the purchase on an accelerated scale. The installation was equally efficient, professional, once again demonstration, routine maintenance, etc. Top grade service offered by Lifeway Mobility helped my husband gain some mobility and enhanced his quality of life.

John was amazing! He went over the top to make sure he completed the installation in a timely manner so I could go to my grandson's graduation. More importantly, he was focused, meticulous, amazingly clean and organized during the installation. He carefully and patiently instructed us in the use of the stairlift once installed.

Colin was most efficient, polite, informative. Great service. We were very pleased with his work. He not only knew what the job called for, but he was helpful and responsive to our queries. I was frankly sceptical about how a service call on this item would go, but I was pleasantly surprised.

All concerns & questions were heard and answered clearly. Both my spouse & I have health issues limiting the navigation of the 2 flights of stairs in our home. We have had 2 stair lifts installed, on time which was done neatly with testing for us to be comfortable operating the lifts. The equipment exceeded our hopes and totally fulfill our needs. Great equipment.

Receive prompt and courteous service of the highest caliber. Did an excellent job and would fully recommend Justin to anyone. Provided excellent service for Lifeway Mobility. Virginia ** is 101 years old and certainly needed prompt service on this call and prompt service was provided by Justin. A full service and lubrication was performed.

Bill came to our home to talk with me and my father for a lift that will be used by my mother. Words cannot express what a breath of fresh air Bill was. He answered all of your questions but more importantly listened to your situation (mother has mobility issues + dementia) and offered solutions for our concerns. While we have yet to have the chair installed (that is upcoming), we can not be happier to date with the service we have been given.

I'm a Polio survivor since age 9 months. Called them to fix a stairlift that quit working and not only did they fix it but they serviced it as well as the other one I have. In addition the gentleman serviced my garage vertical platform lift. These people are the best. BTW I did not think my lifts needed service as they were not squeaking or anything But when he opened up the guts of these chairs and pulled out every roller (at least 4 in each chair), cleaned it and lubricated with a special lubricant I truly felt small. Little did I know this needs to be done annually just like your car. It's no wonder my lift quit and of course on a Friday afternoon. Live and learn. Mikhail ** MD

Everyone I talked to was professional and understood the urgency to get the chairlift installed! I met the salesperson on Thursday and the chairlift was installed on Monday! The salesperson answered all questions and assured me they would do everything possible to expedite the installation. The installer did a wonderful job and explained and demo the features of the chairlift.

The sales advisor responded quickly and did a great job of designing a system for the needs of this house. Installation was quick and the staff was very professional. I would tell anyone needing a entry ramp the material quality is first rate and will last a long time. The safety features like hand rails and transition strips are included not an add on per piece unit. All in all it's a lot better and safer than the one your friends will help you build out of wood on the weekend.

Fernando very helpfully called to alert me of his arrival time. His efficient and expert work impressed me. Because we installed the lifts in 2018 for my now late-husband’s return from his first time “in care,” I decided it was time to let go. I thank Fernando for taking away the lifts.

Joe, the technician arrived on time. He was respectful of my property and sympathetic to my problem. He took the necessary time to inspect my stair chair and he thoroughly explained the mechanics. Though we're not 100% sure of the cause, the chair is now working properly. Also, Joe left me with instructions should the problem re-occur, and assured me that the company would follow up, if necessary. I am totally satisfied with their service and would highly recommend them to others.

I called and told them I had a weak spot in ramp. They came out within a week time. Fixed the spot I noticed and made other corrections. They backed their product and the installation. Installation team was on time for appointment. They didn’t give a time frame that you had to wait and watch for them. It was a scheduled appointment. Very satisfied with the contact personnel and the installer. They were very friendly and answered all my concerns. I would recommend them to anyone that needs ramps.

Jose was amazing! We were having trouble with an older model lift that we had installed by another company that is no longer in business. Lifeway Mobility was kind enough to try and fix it for us. Jose set up an appointment with the manufacturer's troubleshooting team and was able to figure out the problem. He went above and beyond to get this fixed for us!! We are grateful to him for his dedication and good attitude! We will continue to use Lifeway Mobility to do regular maintenance on our lift and we will be requesting Jose to do it!! Thank you!!!!!

Everything was great. Explained the product and no sales pressure. We really learned a lot about the product. Pros and cons. The salesperson detailed all the costs, pros and cons of the product. Gave great feedback. Really learned how the product worked. Where the company was located. How they install the product.

We found the gentlemen that came to the house to explain the stairlift to us was kind and courteous. He made sure that my husband understood everything well and answered all of his questions. It was installed in a timely manner and the gentlemen that installed it was pleasant and friendly. It has been helpful and used every day. I would recommend it for anyone. Thank you Lifeway Mobility.

Technician was prompt, experienced and efficient. The installation was complete and professional. Technician thoroughly described and demonstrated operation and maintenance of the equipment. Everything appears to be satisfactory.

Every person from start was to finish was excellent to work with. All were very pleasant and helpful. Installer was great at explaining everything on operating with my mother and wouldn't leave until he knew she was comfortable. Even spent extra time with installation because there was a little rattle when chair moving.

All 3 men that I’ve dealt with through this procedure have been friendly, knowledgeable, and experts at their jobs. Jason **, Luis and Carlos were more than wonderful and taught me exactly how to use and care for the chairlift! They were an absolute pleasure to deal with. I would advise others to use this company!

When we decided to get a stairlift, I went online to see what the critics said was the best brand. Hands down, Bruno was the winner. I then searched to find the company that was acclaimed the best to install it. Amazingly, Lifeway Mobility was not only the recommended company, they only install Bruno! We called for an agent to come out and let us know what the costs and time frame would likely be. The gentleman who came was very professional as well as friendly. He explained that, as our staircase curves 90º, it would need to be custom made. A straight stairway would be less expensive and quicker to be installed. He showed us the particulars and worked with us as to what we wanted. We shook hands, signed some papers, and paid a deposit. I was impressed with his presentation. He kept us informed as the construction of our stairlift went along and the time came to install it.

Ramps installation for wheel chair. One at door to patio. One from patio to the ground. On time for installation and job well done. They got in touch with me in a timely manner and answered my questions and confirmed the price. Very much satisfied with all the personnel I have dealt with on this project. Would recommend them to others.

I rate my experience with LIFEWAY MOBILITY as a 5-star excellent experience & I would recommend their services for this type of purchase & installation without reservation. Steve, the Lifeway Mobility salesman visited my home on time & carefully measured my front porch stairs & concrete walkway to discern the best product for my needs. It was a 26' L x 3' W HD aluminum EZ-Access ramp with double handrails & horizontal stiles at the top half (so my senior dogs would not fall off when walking down the ramp). The ramp was to be angled at about a 15-degree tilt from the top of my front porch down along my walkway.

I liked the size of the ramp and the price. But we were not 100% thrilled with Lifeway Mobility's installation. We had a discussion after the ramp was in. While they put it in, we had designs from the sales person. And when they did it, they just went right ahead, and I said, “This does not look like this.” The ramp wasn't exactly where we wanted it off the platform. It makes it a bit difficult when I have to maneuver the wheelchair or the transport chair with my husband in it.

The representative was okay as far as explaining how everything would work and the setup. But there was a little bit of lackadaisicalness. I had to keep calling to inquire when the installation was gonna happen because my mother was in need of the stairlift. I have two sets of stairs and I had to order two stairlifts. My mother goes up the first step and then she gets off. Then she walks up a step and she has to get on the second one. It fits on the edge because it's a straight stairlift. It's easy where you can put the seat up and you're able to put the arms up so you can walk by. So, that's decent. My mom has arthritis in her leg. She's 79 and has a touch of dementia, but she's able to maneuver well on her own. Using the stairlift is fairly easy for the person who needs it. It’s self-explanatory and it also comes with a remote control if needed.

I was very happy with Jose and Jake, I feel as though my stairlift may be fixed. Jose is always professional and very pleasant. Jake was also very pleasant. Both gentleman were also very respectful of my home. Jose is a great trainer of new personnel. Jake did as he was instructed. They worked very well together.

The salesperson of Lifeway Mobility came over and he walked me through it and told me what the deal was and what the cost would be. I said, "Okay." It was easy. Everything was fine. He was very professional and good. The installers told me how long the installation was gonna take and they did it and they were in and out very fast, nice and easy. I'm very satisfied with Lifeway Mobility. It does the job and does exactly what I need it to do. It allows me to get my wife in and out of the house without having to walk up and down the stairs.

It was a minor repair but I could not use the chair for almost two days.. I would have been essentially stuck in one place had I not had other ways to maneuver. This is not good customer service. Someone who is totally crippled cannot wait that long for service calls. The gentleman who came to the house was polite, thorough, and knowledgeable however! Absolutely not

According to their service man taking down the ramp, I was grossly overcharged for the install AND for the monthly rental fee. Company is obviously dishonest, and needs to be avoided because they will "bait and switch" you. We had the ramp taken down before any rental payments were made.

Justin was very professional and fully understood our needs. He wasn't pushy. Explained everything and answered all our questions and concerns. This will be a life changing experience for us and it was comforting to know that quality products are offered along with professional people. Can't wait to get this installed so it makes our lives easier. Thank-you. We will highly recommend this company.

Colin and Kevin were efficient and friendly and very professional. They knew exactly what they were doing and did it all in the time they said it would take. Their explanation to us about how to use it and clean it was complete and covered everything we needed to know.

Very happy with the project completed by Lifeway Mobility. Friendly, professional and respectful staff. Beautiful work that will make showing our son so much easier. He also has lower sink so he can be more independent. We also used them ten years ago for a ramp, grab bars and stairlift. Highly recommend for all your disability project needs.

I had the lift installed for precautionary safety reasons! I will be using it to bring items up and down from my basement at this time. If I need to use it to walk up and down the steps in the future, it is there! The installer, Luis, was very professional and informative! Very happy with my purchase!

We just had our chair lift installed. The two technicians were very professional. The install took less than 4 hours. They cleaned up after themselves and provided an excellent tutorial. The product is extremely sturdy and the negotiation process was seamless. We evaluated other models and other installers. Lifeway Mobility had a comparable price but the decision was easier after reviewing their service capabilities and locations.

Lifeway Mobility Tech Shadoe was awesome. He was fast and very methodical in diagnosing and fixing the problem with my Mom’s Chairlift. He arrived on time and was able to quickly fix the problem. Hopefully, the chair will not have any problems going forward. Thanks again Shadoe... I will not hesitate to call Lifeway Mobility to get urgent help. They are very responsive and go the distance to help their customers.

Had chair fixed 1 month ago and problem returned along with other problems. Technicians called factory and their boss to explain problems and were told the manager would call me the next day, It is now 2 days later and still have not heard from anyone and no one has returned my 2 phone calls to them. This chair lift is not a luxury, but a necessity.

Josh was terrific. He kept me informed of his arrival time, including when traffic held him up. He explained everything and completed the install quickly. Terrific customer service. Josh demonstrated the correct use of the chair lift and had me get it out. I was so glad to have the chair lift installed on time and with no issues.

The agents were very courteous during the sales visit. They pulled out the various pamphlets where they gave us some history as well as some of the features of each of their chair-lifter merchandise as well as the price and the warranty. And upon the questions we asked of them, they were able to provide us with what would be more beneficial for my mom's need in selecting the right chair-lifter for her. After the installation, the installers gave a short demonstration of how to use it. We have two landings and we have a chair-lifter on the first landing. Then, my mother can just walk two steps into the second chair to go upstairs to her bedroom. Lifeway’s merchandise and quality are excellent along with their customer service.

We had two of the stairlifts and had to have them come and take the second one out ‘cause it wasn't working for us. We called them 15 times. The guy that installed it was good but the service department would not return our calls.

The sales rep was very good and quite attentive. But especially a young lady named Katie, their receptionist, was really good too. They were on it whatever I needed. I got the outdoor wheelchair lift. Lifeway made sure everything went well. When my lift wouldn't work, they got a repairman right out to me. I was happy about that because I can't get in and out without it. So it was a good experience. They've been pretty good. The only thing I don't like about it is that it has no top when it's raining or snowing.

The young man from Lifeway Mobility came over and showed me the product. I already knew in my head what I wanted. And he was able to show me stuff that they had that fit what I wanted. The young man who handled the sale also came in and helped put the ramps in and made sure they were put in right was a very nice man, very business-like and made sure the work was high quality. So, I was impressed. They scheduled it. They told me how long it would take and called me a couple of days before what they said to schedule to put them in. I had my ramps in within a couple of weeks. I go in and out a lot more to sit outside. And it's easy to get in with the arm rails. So, I feel safe on them.

The LIfeway technician arrived on time and installed the unit in less than 1.5 hours. When the installation was completed, he gave us a complete explanation of the operation and safety features of the unit and left the area neat and clean. Very professional! I would recommend Lifeway Mobility to anyone considering a stairlift.

I was very specific about what we needed, and the person from Lifeway who designed the product was really helpful and was able to give us exactly what we needed. We have a small breezeway that attaches our house to the garage, so we wanted to be able to wheel the wheelchair out through the door to the breezeway. So, we needed a little mat that's inclined. It's a little ramp on the inside and outside of the door to the house, and then we went across the breezeway. We had another little ramp that brought us onto the larger ramp. It's inside the garage, which works really well, so my husband isn't exposed to rain, snow and sleet. We go right from the house across the breezeway, which is covered, and then into the garage. It works out really well. The installation was easy and quick. The guy was here on time. The ramp was very nice and clean even though we opted for the used materials. The guy was very helpful and got it done really fast.

Lifeway Mobility has been great. Everything's been wonderful. They were responsive. We had a repair needed at one point and they took care of that right away. So, everything has been handled very nicely and professionally. A gentleman was here and out very quickly. He did the installation very quickly and very efficiently. He was here the same time as the person who was bringing the hospital bed at the time, and they were very accommodating to each other. I would recommend Lifeway and I would use them again if need be.

Lifeway sent a representative out and he had some brochures. He showed me all the different models. He was good and technical. He measured everything, gave us a few options, and very quickly set up what we needed. I got the mid-tier for my dad, which was a tracked stairlift that went up the main stairs at my parent's house, and it had an automatic foot retractor. When you flip the seat up, the footrest also flips up.

Ivan was very efficient, professional and knowledgeable regarding the repair of my chair lift. He diagnosed the problem I called about within minutes and proceeded to repair quickly and efficiently. I was very delighted with his work and caring attitude. I would not hesitate to have him return. He is an asset to his company.

The reps were great in terms of asking questions of how the unit will be used and things like whether my wife was left-handed or right-handed. We did two different staircase levels and they were terrific in making sure they understood our needs as they went ahead and planned the unit. They did a great job on the install and the installer was a real gentleman. He was very thorough, interactive, and amazingly quick. The stairlift works very well and when we're not using it, we're able to use the staircases effectively. It's everything we could have wanted and everything it was built up to be.

My experience with them was very professional. Being a big purchase having a stairlift, all the questions were answered by the person who arranged for me to purchase the product. I have this narrow stairway to the basement that I never thought anything could fit through there. That was one of the things that caused me to doubt whether I should get a stairlift. But the salesperson explained that it could be done and it was. There were different options and those were explained to me and I was very impressed with the installation. The guy who came was very quick and professional and he answered any questions. I was very satisfied with the service.

The motor on my Gamburd Stair chair was not working. They diagnosed the problem on the first visit, replaced the brushes to get the lift operational and informed me that they would order a new motor. The Technicians arrived as expected and were polite and completed the repair quickly. The chair was once again working as designed. In addition, they fixed another problem that I had by cleaning the copper strips. Thank you for your service!

There are 2 terrific professionals in CT's branch.; Customer Care Coordinator Tabi ** and an installer George. Make all efforts to avoid a Sales Consultant Matt **. Matt does not know ADA code, rude, reckless, skips the appointments and does not call back. Such an unprofessionalism!!! You can contact me to receive more information on Matt.

There was no sales pressure. All options were fully explained. The installation procedure was well explained, quickly scheduled, and executed. Installer arrived exactly at scheduled time and installed ramp exactly within time quoted (90 minutes). No would wasted motions. All people dealt with were polite, truthful, respectful, honest, and easy to work with. I would recommend this company to anyone considering having a handicap ramp installed for themselves or for anyone in their family or social group.

I'm happy with Lifeway Mobility. Give these people a call and check them out along with other companies. I bought the stairlifts because I thought they were the best made product for what I needed. I like the fact that the materials came from and that the stairlifts are made in the United States. And it's a family-run business, which I also like.

I contacted Lifeway Mobility, the guy came out, gave me a quote, and had the stairlift installed a week later. They were easy to work with. The team there was terrific. They made one thing in my life that was full of difficult things easy, so I will forever appreciate it. I would refer Lifeway mobility to anyone.

We visited the Lifeway Mobility site and saw the product. I looked at how it was paid and it was more expensive than some, but it looked like a good choice. The installers were good and it took them about two thirds of a day to complete the job. We got the stairlift that's indoor and it works pretty well. But sometimes my wife changes her mind about using it and she walks up the stairs. So it's like having a tool that works when you need it.

They came out, looked at the area, and took measurements. Then they discussed cost and provided a quote. It was a good experience. They put in our stairchair and we enjoyed it. It has a battery backup, which is its best feature. It works very well. It fits our needs.

My parents have two sets of stairs to get up to the second floor. So, there's the main set, a landing, a turn and another set. The salesman explained the options and how it would work in an understandable way for my dad and mother to grasp the need for the chair. The salesman was kind, courteous and willing to answer my father's sometimes crazy questions. He was very patient and understanding with them and making sure that they understood. And the pricing was agreeable. My mother had gotten a quote before and this company was cheaper. The stairlift came in just a couple of weeks. We had a favorable experience with Lifeway Mobility.

Excellent experience with Lifeway Mobility. All employees we were in contact with were very professional, respectful of our time, and provided solutions to our needs. The rep answered all our questions and the installers were very knowledgeable of their product and easy to work with. They completed the install in a short amount of time with no cleanup required. They were in line with what I expected to pay for the chair. Would recommend them to anyone.

We had a wonderful experience with the installation of our chair lift. The installer, Jovan, arrived right on time. He had not been told that the stairs were concrete, so had to fetch some materials at the local hardware store. He hardly took time for lunch, and after he finished he cleaned everything up superbly. The sales person explained how all would work, but Jovan went over it again, which was appreciated. Seeing is better than hearing. Very happy with all involved!

We recently rented a wheelchair ramp for our front door and the process has been so easy! From the quote to install; everyone has been very friendly and knowledgeable. Luis and Kevin from the install team were amazing - their kindness and thoroughness were exceptional! They made sure the ramp was fit to perfection and that all of our questions were answered. We would highly recommend them and the Lifeway Mobility team!

The installer, Mr. ** was very Professional, Courteous and Thorough. He was very clear in explaining the workings of my new stairlift! I give Mr. ** 5 Stars! ⭐️⭐️⭐️⭐️⭐️ Lifeway Mobility, so far, I feel I can trust this company and the warranty I was provided when the installation was completed.

I've had the chair from Lifeway Mobility for a while and I love it. It's a wonderful product. My grandkids said, "Oh, get in the chair. Stop walking upstairs." They also feel that it's a wonderful device. They are all for it. They're trying to make sure that I don't walk up the stairs anymore. I just ride my chair up and down. My stairlift is straight. The installation team explained to me what they were doing and how they were gonna do it. I have no landing. It's a straight staircase up. They even explained to me that the space between the stairs, with some of the stairs, was more than normal, but they could make it work and they got to working. They did everything in one day. So far, so good.

The Lifeway Mobility sales rep we worked with was very nice and knowledgeable. The installation of our wheelchair ramps was good. It was very quick. The gentleman was very nice too.

I'm Michael's caregiver. We got two stairlifts from Lifeway Mobility. The first stairlift Michael got goes from the garage to the first floor to the kitchen door. It's a narrow staircase. They said the stairlift was a three-quarter size. The problem was, Michael would get in it and ride to the top of the stairs, and he needed to rotate at 90 degrees. However, there was a door jamb. So, he could only turn a quarter of the way. He had to fumble to get his legs around to get out. The next day, I brought over the carpenter and he cut the door jamb off. So, Michael could sit in the chair and it would turn over. The second stairlift goes to the second floor.

Our service technician responded promptly to our call. After troubleshooting the problem he was able to access a video that allowed the completion of the repair. Our stairlift is working perfectly and my husband can again access his favorite room! It has been a pleasure to work with Lifeway Mobility.

From the initial meeting with the sales consultant to the installation of the wheelchair ramp, I was impressed with the promptness in scheduling, the details provided, and the professionalism of the employees. I am very satisfied with the finished product and will definitely recommend Lifeway Mobility to others. The warranty and the options for buyback and storage were factors I considered in choosing Lifeway Mobility. The quality of the product and pricing were also considered.

I had the Lifeway Mobility representative, Giovanni, come to our home to determine the best option for installing a chair lift on our staircase. My 100 year old mother-in-law will need this lift to get up and down the stairs from her bedroom to our main living area. Giovanni did a wonderful job in explaining what the various options were for our situation. Additionally, he recommended a swivel chair for the bathtub that my mother-in-law will be using to take a shower. I couldn't be happier with his service!

The rep from Lifeway was very detail-oriented and came out almost immediately to do measurements and go over it with me. I got a curved stairlift and it was customed to go up my stairs and around my staircase. The installation was great. The stairlift was exactly what we asked for. We ended up having to have a harness put on it to hold my husband up as we went up. It's convenient for me because he can't climb stairs any longer.

We had a little hiccup on the installation of our Lifeway Mobility Stairlift. We had to go back and redo it. The way it came up to the door did not work right. The porch section was as wide as the door and a couple of inches above the porch. It kept falling off the edge when you stepped to open the door. But he came back and put in a bigger platform. So we had to pay more. But they came up with a solution for it. We bought a used stairlift. Except for one dent, it does not look used. It's held up pretty well.

The installation of our stairlift was quick. It was just one person and he did good work. The stairlift is functioning well. However, I came across one issue, which would be very minor. We went with an auto close. Sometimes it would close but immediately open again and stay open. It has probably something to do with the alignment. I tried to move it around a little bit. Now, 90% of the time it works fine. My mom is very happy with the stairlift. It feels like a lot of flexibility and she doesn't have to worry about going down.

Eric was Pleasant, efficient, thorough, knowledgeable and friendly. Did what he was supposed to do and explained what he did in a way I could understand. The repair was pretty standard but he went the extra mile and looked all the parts to be sure everything was working correctly. Thank you for your service.

Recently had a maintenance call. Can't say enough about the efficiency and kindness of the Lifeway's staff. Customer service set up an appointment within two days of my call. The fellow who arrived was friendly and did the job quickly and efficiently. I wish every company I deal with had the staff that Lifeway Mobility employs!!

The two personnel that came to my home were very nice and very professional. The sales and install were both well done. Our only concern was that the chair had a rip in the upholstery, but I knew that it was used so I should not complain. My pastor is coming by, thinking about the Elite for the church and one of my neighbor's plans to come by and see our new chairlift with possible plans to add one to his home.

When I was putting a stairlift in for my 92-year-old mother, I was sold the incorrect one. When I complained about it, the man said it would cost me another 10+ thousand dollars to have a custom stairlift made. I feel I was taking advantage of. I would never recommend this company to anyone. I’ve told all my friends about this.

The person who installed and the person who came out and did measurements kept up on time and were efficient. So far, so good.

I like the people and the product. The installer was on time and did a good job. He was very nice. We had to have two chair lifts because I have a front staircase, a back staircase and a landing in the middle. The installer did it in one morning. The chair lifts were a bit larger and bulkier than I thought they would be. But the installation was done on time.

I spoke to someone over the phone to make an appointment and then, someone came to do an assessment. The person was very knowledgeable about the product and how much space I needed to get. The stairway was too small for my husband's height. So, we just braced on how we can make more space. I got the stairs widened and she called back to follow up about a month later. Then she came back out to measure and make sure my husband would fit.

The rep explained everything better than the other three people we had talked to. He was good. The installers were wonderful and we’re very pleased with the quality of the stairlift. Working with Lifeway Mobility makes going up and down a staircase a whole lot easier.

I like the stairlifts. My husband does too. My knees aren't as bad as his, but I still use it to bring my groceries up. We didn’t mind paying the price. It was okay. The people who did the installation were good. I had to call them back because something was going on with the remotes and the man was very nice.

We bought a stairlift system from Lifeway Mobility and it's been excellent. It’s straight and fits very well in the stairwell. The installers were quick, efficient, polite and clean. The stairlift makes it possible for the older people in my house to get up the stairs.

The Lifeway rep was very nice and explained everything. The guys who installed the chair were very friendly and cleaned up after themselves. It was an easy experience having it put in. However, the first chair that was sent wasn't working. So, we had to wait for another one to come. The quality of the chair is very good. Although the outside one we're having a little issue with. Sometimes it works, sometimes it doesn't. But it might have been the electrical one blowing my tripped wire.

Purchase of equ was great as was installation. The issue came when I tried to get a service person to take care of a squeak in arm rest. Customer service was non-existent. Continual voice mail and NEVER returning calls or answering phone. After many attempts called different numbers and got a man named Nathan from a different who helped me talk to a real person. But after that took many attempts to get a serviceman out and then after several weeks, trying to find out about part that needed to be replaced. Worst customer service. Took my money and ....Never recommend them to anyone. Front office is cause of this negative review.

The installer was extremely competent. He explain everything clearly. He was very knowledgeable and helpful. You are lucky to have him. He showed me how the chair lift worked. How I should react to a power outage. He touched all bases. I am very happy with his performance.

The technician from Lifeway arrived on time. He took the time to explain everything he was going to do. He made some suggestions that enhanced the experience. He was fast and efficient but worked at a good pace. Once finished he showed us how the lift worked, let us try it out before he would leave. All in all it was flawless.

From start to finish, my experience was exceptional. First with seeing and trying the product, discussing installation and use — through selection of the product and pricing — and finally, installation and use — ALL have been at a high level of service. I am SO glad we chose THIS company versus the competition in our area.

From first contact to final installation, it took less than 2 weeks. I purchased 2 chair lifts (from 1st floor to basement and 1st floor to 2nd floor). Wife broke hip in May 2023. Installation was no problem; took about 1/2 day total for both. My wife is so grateful for them. She is an artist and has her studio in the basement. They are also very useful to move heavy objects between floors. I am very satisfied with the appearance, the installation and the service it performs!

We are glad we found Lifeway Mobility. It was easy process, good customer service, quality equipment. Did not have it for long. Be aware the buy back value is very low. I was able to talk to live person. We got all our questions answered. I wish we asked more about the buy back price and value scale. No issues with installment or un installment. Overall the service and lift was exactly what was needed. The unit did not look old or cheap either. Thanks again. I would use them again.

The initial presentation was very thorough and easy to understand. Giovanni was responsive to all our questions. He and Lifeway Mobility were easy to work with and understanding when an installation date had to be changed. We had a switchback stair situation with small platform at the turnaround point. Gio and Alex performed the installation very quickly, under two hours. There was a small problem that was handled immediately and corrected later the same day as the installation. So far, we couldn’t be happier with the unit.

Also the team on my job was the beast to work with, easy to get along with and master at what they do.

I called and immediately a Lifeway tech came out and repaired the rail. There were a couple of loose screws and metal was sticking up, preventing my mom from riding smoothly. After the repairs, my ninety-one year old mom is very happy, and the seat does not stop and jerk when she ascends the staircase.

Lifeway Mobility provided outstanding service from the sales portion to installation. They communicate very efficiently and provide detail of what will be expected from them. Their installers were very respectful of our home and they gave an excellent demonstration of operation and care. I have nothing but high praise with my experience dealing with Lifeway Mobility!!

Our chairlift stopped mid track. The chairlift is an essential need for us. We called Lifeway Mobility. Alex was able get a technician to come the same day. Denzel came and diagnosed the problem. He was able to quickly get the chairlift operational. He explained the problem to us and said it would be well documented in the file. Great service. Thank you to Alex and Denzel for their excellent work.

Remote controls do not work well. The chair stops and starts especially if you are trying to move it up or down without sitting in it. It is hard to pivot the chair to the right at the top of the stairs making it difficult to get out of the chair safely.

We have had the stairlift for a few months now and it makes life so much easier. The salesman, David **, from Life Mobility, was prompt and explained everything efficiently. We understood all about the Bruno stairlift. It was installed about a week earlier than expected and that was great. It works as expected. We have had no problems with it, and a few people have come over to see how it works.

A ramp was built on time for me to come home. My daughter forgot to give the doctor’s signature to get the tax off. She sent a picture the next day, but could not get the money. I am somewhat disappointed. The ramp is very nice and looks good. I think it is a shame that insurance will pay for a wheelchair and not the ramp to get in and out of the house. The ramp was installed in the rain after the person who was to do the work quit the day before. Thank you for making it possible for me to come home. I had tried several different people to get a ramp, but was told they could not do it, or it would be a month or more. I was under a deadline and could not wait to have it installed. I am living alone and could not have someone here later.

Lifeway Mobility was able to get out the soonest to give me a quote and they came out. Their rep was very good, helpful, quick and professional. I was there when he showed up and I had to leave. It went very smoothly. And they were done in under a couple of hours. They demonstrated to my dad how to work it. It works good. They did a great job and cleaned up.

I like Lifeway's product. The salesperson is a great person. He is very engaging. One of the reasons I pursued this was because he was able to answer all of my questions and able to explain whatever I asked. He did a great job. When the first person came to install, I faced some issues. He did not do a great job, and somehow, he missed out to explain to me. A little bit of noise was there, which I pointed out when he installed but he told me initially, “Yeah, let me first finish it, and then I'll fix it.”

Our salesman, Pete **, was very helpful in explaining the attributes of the Lifeway Mobility stairlift. I like that it was founded by veterans since my husband, who will be using the chair, was also a veteran. We were impressed with the warranty and the reliability of the product. The price of the stairlift chair was also very affordable. We expect to be able to use this product for many years to come.

The sales rep from Lifeway Mobility seemed very knowledgeable. Now that I have the stairlift, it's easy for me to get up and down the stairs. So, that's been a plus.

Everything was wonderful with Lifeway. Our installer was amazing, very helpful, and informative. The installation was simple and easy. The product has been working well and we haven't had any issues. It's been durable with the rain and does not have rust. I would recommend Lifeway to other people in the neighborhood.

Everything was great with the Lifeway reps. I left a number and they called me back. The installer was wonderful and he was very fast. So far, I love the mobile chair. It was much cheaper than I expected and I got the yearly warranty thing on it, which is good. Our stair chair is the one that the bottom part can lift up if you want to open the door. It's a new design because we couldn't do that with our previous one that was an older model. The Lifeway stairlift is a better chair and it makes me happier. Also, since I already have an Acorn lift and I'm not happy with how they respond to things, Lifeway was a big improvement.