ADT Self Setup Reviews

It was great putting in the system. The only thing was it was really hard to get online and buy more sensors. I've tried to do it several times and they won't let me do it. We can't speak to somebody who would help us. It’s all automated. But other than that, it's been great and it works perfect.

ADT is easy to use and easy to set up. I had to cancel it and it was easy as well. The system is nice. I just don't want it anymore.

ADT’s app is completely worthless. It takes five minutes to log into it whenever I get a notification and then, the notification is not there. So, I have no idea what should happen. Two of the cameras were obsolete and couldn’t be used on the ADT app, which is another issue I have with the app. I’ve had a terrible experience. People should go somewhere else and to something other than Nest and Google products.

ADT seems to be working. The setup was easy.

I called ADT three days ago. The man had reset my password because I put in mine, and they had blocked my passcode. I was gonna give them a call today to let them know that I can't even set my alarm off from my home.

I selected ADT because they use Google Nest equipment. It's decent. The setup was easy. The package I received was what I ordered. The equipment is high quality.

ADT is fine. The app doesn't work very well, but it's good. I was supposed to enable something, and I don't have the option to enable it.

When Nest canceled, we got migrated to ADT, but the transition was not good. Google had a whole ecosystem of cameras, doorbells, detection, and thermostat. But when they migrated it to ADT, a lot of things were lost. If they are taking over a product from another company, then they should at least provide the same or equivalent features. The sensors and the product quality is quite inferior to Google.

ADT is a solid company. I've always talked to a human being so that's always good. I've been happy. The setup was fine and we like the ease of turning the system on and off and being able to access it through our phones. I had a second system I was gonna set up in that, but unfortunately, I bought it in from my same email address and that doesn't work 'cause I created an account and my email address is already existing in a different town. I had to send the system back, but that was my fault.

ADT is okay thus far. The self-setup was kind of difficult, but it was good in the end.

I took advantage of the free ADT setup that they offered in lieu of the Nest system being taken down. It's very simple to set up and I like that if you wanna piecemeal the parts, you can. There are bundle options too for those that want more than what the base starter set comes with. But overall, the base starter set pretty much covered everything that I needed in my home. If I don't want to opt in for the paid monitoring, I could do it myself. But I've got the paid monitoring too. It's nice to have that secondary level of security and comfort when I'm not home.

My experience with ADT was very easy. I have sensors and the sensor for the main door had a problem. But once I called them, they replaced it. They sent me a new one and they sent back that one. Now it's working. I'm satisfied with ADT. It's good. I’d recommend it.

I like ADT. I'm glad I got it. I like the doorbell where I can see when somebody comes up. I can see who's at the door and I can talk back to them at the door. Right now, we're having a problem with the phone app. Because it's saying I'm still in test mode, but I'm not in test mode. Everything works because we tried it out yesterday. It's just that it's still saying I'm in test mode but I'm not. ADT's customer service is great. The very first time when I called, I had no problems. If they don't know what I'm talking about, they tell me to wait and somebody else is always on the phone. I never had to be on hold for too much longer.

The ADT salesman was great to work with. The cheaper option was to do the self-setup because they had a promotion on the equipment. It was free under the self-setup promotion. It took us a little while to set it up. We didn't have any issues with that, but we've had terrible issues with the billing. I've spent hours on the phone with billing trying to get it straightened out because they billed us for something they shouldn't have. So, the billing piece was a mess. We finally have it cleared up, but it's been a disaster. I've made multiple calls, talked to multiple divisions, and finally was escalated up to someone who could figure out what the problem was and could fix it.

The sales rep from ADT came to the house and was the first person who came. He was very competent.

Setting up ADT was straightforward and easy. The package was all part of what Nest had set up in terms of the transition and ADT simply took advantage of it. Right now, because of the incentive, I'm not paying anything for the first year. But ADT’s accessibility from the phone such as the screens and the log-on are not as nicely done as what Nest had. Much of the wording goes off of the screen display. It was a little sloppy for ADT+. Also, I have two homes and it requires two separate email accounts. It was simply one with Nest.

We had the Nest system and the transfer process to ADT was very easy and seamless. I did the self-setup and it was perfectly fine. The phone app is very easy to use. I like how quick it connects to what I'm looking for.

I had ADT 30 years ago originally and I came back to them. The process was simple and the setup was self-explanatory. It was not hard at all. Everythin is user-friendly and I'm looking to add on probably another camera. I gotta try call and find out the best addition to my Nest because I bought my whole equipment. So, I'm just paying for the monthly service.

ADT’s customer service is very helpful. We spoke to them on the phone and all worked out. The system was super easy to install and only took a couple of hours from end to end. I love being able to access the system on my phone and see what's happening around my house. It’s been great and we’re happy with the service so far.

I installed the motion detector on the wall that is close to my closet. Sometimes it would detect, sometimes not. Because most of the time, they're not set up because I'm at home. It's fine. But last week, I was out so I set up away. When I came back, I forgot to turn it off. And back and forth walking, it never detected any of my motion. It's not as good as the Google Nest.

For senior citizens, ADT Self Setup is not that good. My husband and I were not able to do it by ourselves. We're not used to that kind of technology. We had our son-in-law come over the day before and he fixed it up. It seemed to work fine. But today, one of the sensors fell off of the back door. It wasn't sticky enough. We will see if he could find a way to put it back on and make it stay. We are glad to have alarm systems. We hope it will work when we're gone. But it has been difficult for us.

There was a code that ADT said was in the box that didn't end up coming in the box, and it took almost a full day of calling and verifying and dealing with things to get it worked out. Other than that, the overall quality of it is great.

ADT’s software is not user-friendly. They wanted everybody to switch to them and off my prior system and it was very unfair. I received two units that didn't work and I need to return them. Overall, it was not a good experience. The phone app is much weaker than the desktop app. It doesn't allow you to customize your system and it's not user-friendly to customize your system to set up additional profiles. We live on the second floor and I wanna turn the electric on when I'm downstairs. To program that in the system does not work. I haven’t contacted ADT about it because I haven't had an extra hour to wait for customer service on the phone. I spent about 45 minutes on hold the first time and about 30 minutes the second time.

With ADT, I like the ability to do it myself and they have a cheaper upfront cost, too. No contract type of thing. I've had it for two months now and we love it. It's definitely having peace of mind at night. I have been a little disappointed in the keypad, the separate one that you can buy. I just had a lot of connection issues and batteries draining. But everything else has worked properly.

The ADT system operates very similar to the system I was using before. It took me a couple of hours to set up and it was not difficult.

I called ADT because I was gonna buy some cameras and I bought two cameras and they wouldn't work with it. I had to get a special kind of camera. So I just got away from that and went to the Google cameras and I'm using them. I did set up the ADT system but it doesn't work with these cameras. Overall, it does what it's supposed to, but it's not what I want for my security around the house.

ADT still gives me letters stating that I haven't initiated my Nest. I don't even know if I'm being monitored or I didn't go through the trial phase because I didn't have it set up. So, I don't use any of the buttons. I also don't use the power because I'm afraid I'm gonna have the alarm go off. But the camera in the front yard and the doorbell are working. But I don't know if the motion sensors are working. It's really confusing and I wasn't able to get clarity if I'm all set up and if I still need to be set up. I've tried to do it online and watch the videos. I did talk to somebody once, but they said I had to wait till the next day to see it was online, or I had signed it up correctly for some reason and I didn't know how to wait. I didn't know what to do the next day.

The system that I got from ADT isn't quite as robust as the one that was previously from Nest. It doesn't have the same feature set that I had with the previous system.

The gentleman that helped me was wonderful. He stayed on the phone until I had every question answered. But by the time that they had gotten back to me, it was the next day and I had pretty much figured out most of it by going online and looking for the help for setup and having to reset everything. Straight out of the box, there was a lot of complications in setting it up. The information wasn't exactly forthcoming for how to reset and do things that needed to be done, trying to hook everything into the two systems.

I like ADT Self Setup. It was very easy for me to sign up. Setting the system up was also easy, but not as easy as Nest was. But it's a bit clunky. I'm not as happy about the system as I was with Nest. Just user-friendliness and certain things in the interface that I cannot change for whatever reason. It is not as intuitive as it should. It's also not as good-looking as the previous system. There always seemed to be some kind of issues with the magnets on the sensors. I'm glad I got the replacement system for my old one. But I'm displeased that Google bought a company just to shut it down and sign a contract with ADT. It's an inferior product. Out of all the self setup systems on the market, I don't see one that is good, or as good as Nest was.

Our dog always wants to go in and out. So, if I would take the trash out, I would have to unlock the alarm. Whereas with the Nest system, there was a little button on each one of the door sensors and I could push it, and that would allow me to open the door without setting off the alarm. Older people didn't like it because they had to push the button every time. But we still felt we had the alarm on when we were home. We like it. It was a nice peace of mind. That's more of a design on the whole security system than it is with the actual service, which has been fine. I get it. The company got bought out. They gave me an ADT subscription. So, it's fine. That's my only complaint. I paid for Brinks. So, it is nice to not have to pay. I got a year free and I would have to pay after the year.

A day before the Nest ran out, we got a free starter kit from ADT. We had ordered that but I wasn't able to register it until it arrived and we set it all up. And I wasn't able to order any additional accessories until it was registered. I paid for two-day shipping but it didn't arrive for a week. So, I was without any sort of security system for a week at that point. I called the next day to order additional door and window sensors and a motion detector. Those were supposed to be here in five to seven business days. 10 days went past and it was still not here. So, I called and ADT said they did not process the order. So, it hasn't even started sending yet. It was one thing after another and ultimately, it resulted in my house not being secure in the way that we had hoped it would be for a solid month.

The transfer to the ADT system was smooth, and I've had it for a few months. It's been good. We got the product for free, so the overall cost was great. The app could be better though. The Nest app was way better. The Nest Alarm was a way better product. ADT is a cheap low-end product, but it works.

Since my Nest devices are being retired, I was supposed to get an email for a free transfer to ADT. I never received the email. When trying to go through customer service with ADT and Google, they couldn't do anything about it. There was no way to confirm that I had the Nest device or that I was eligible to transfer. So, I had to wait for a second round of emails to come out right before the deadline, which was April, to get it transferred. I did eventually get another email that everybody else got with my transfer code. The transfer was impossible unless you had that specific code. But once I got that, it was an easy transfer.

Nest was ending and they sent me information that ADT would honor a setup and equipment for a whole year for free. I did have a hard time pairing a couple of the sensors to the brain. I had to call ADT and ask questions. I was easily transferred to somebody. They qualified me easily and they were able to handle my situation. Overall, functionality is good. I do like that when I go in and out, I hear the chime. So, I know who's coming in and out of my house.

ADT is really good. I had a bit of an issue with the self-install because I'm in an older place, but I called and they were able to work it out very quickly for me. It was a very quick how-to call. She walked me through each step of installing the door monitors. So, it was very easy. Our service package is good. We're just getting used to using it, but we like it.

ADT did a great job. I'm familiar with the installation and activation, and I felt like I could do it without having a technician to come out. The set up was fine. The products all hooked up easily. I've never had any problems and it's working really good. I have a lot of peace of mind. I feel a whole lot better just having it. I do extra measurements.

ADT has a contract with Nest so I was able to use my Nest products. There were some issues setting them up but I was able to talk to some customer service representatives and they were able to walk me through it. People should contact customer service if they have any issues because they're responsive. Overall, I'm happy with ADT’s service.

I have Nest Aware and it only works when it wants to. The app is not consistent and keeps locking us out. The hub will be green for two days and all of a sudden, it's red. I'll call ADT and they'll tell me to reset it and it'll work for two days, then it's back to the same thing. Yesterday, I went to arm my system and I was able to walk around my house, open the doors, and nothing. I set up two appointments for ADT to help me out. On one, they never called at all. And on the other one, the techs were an hour late. I asked what was going on and they said they were running behind. That was unacceptable. I was sitting at home during my time frame waiting for them and then I was not home and they called me an hour later. So now, I have to wait another week to get a service call.

A friend told me about ADT and I needed it for my house so I put it on. The sales rep was very helpful. This is the first time I’ve had ADT and it's been almost two and a half months now. The sensor was not working at my door and they're supposed to send me one but I didn't get it. I'm paying $43 and it’s high for a camera.

In the beginning, the ADT system wasn't communicating with the base unit, so it wasn't working. But I know a lot about this and I resolved the issue myself. It required a lot of knowledge of how these systems work. The ADT system is an improvement over what I had. The other one would drop a lot, off the service, off the network, and I had difficulty getting it back up. Sometimes it would not activate. But this one stays on all the time. I've not had a drop a single time. Like the Google Home, ADT came with a camera. I had a little problem with that but I knew what to do.

So far, my experience with ADT has been great. We are happy about it. There is literally someone watching if there's an alarm. I feel it's more secure.

My experience with ADT has been pleasant so far. I had a genuinely good time speaking with the rep who helped me set everything up. The system's working well. The only difficulty I have is that our Wi-Fi will occasionally have some blips. There's an automated notification that goes out that says, “It's been disconnected from the internet,” which is fine. But I get a phone call too and that's sometimes a little annoying. If I have push notifications for certain things, I wish I could disable the phone calls as well.

They sent us all the items that were in our cart. When we went to hook everything up, everything was supposed to be self-setup. However, our alarm kept going off and they connected to the police department. The police kept coming out. I contacted ADT and they didn't help at all. They said that they would be able to set up a video call to see the issue. But nobody ever called. I called back and they said that somebody would be coming out. But nobody ever came out on the same day.

The new system is about the same as what the Nest was. Years ago, I had ADT and I was really unhappy with it. So I didn't know how I was going to feel about this, but it seems like it's been all right.

The reps were informative and I was totally rave about the other programs that ADT offers but I don't have a whole lot of great things about the Self Setup. I would have preferred someone else set the system up. I had issues setting up the camera doorbell and trying to drill in the hole for that on the wall. I also don't like that I have to take the doorbell camera off to charge it and that it'll go dead whenever I don't. The time that I wanted to check my camera footage, I realized it was dead so it didn't work in the time that I wanted it. It takes over six hours to charge it and whatever time frame it’s being charged, it's not recording anything. I would prefer not to have a battery that I have to constantly charge. What if I forget and that's the time that I need it the most?

A salesman came and explained about ADT Self Setup. Since we had done SimpliSafe and it was so easy to set up, he said it was as easy. We sat down one weekend, got it all laid out, and got it done in two hours. It was very simple. If you read the directions, you have no issues at all. We have the door sensors. We put one at the top and made sure that the magnet at the bottom is lined up and close enough that when we open the door, it will trigger the alarm. It has a tape that sticks like one would never believe. The windows are the same way.

We have so many doors in the house and to know when the doors are opening is a good feature. The ADT system catches everything. It also coincides with my Google camera, so I like that. It's good service. When I had to call in because I had a little difficulty setting the system up, I got somebody right away and she stayed on the phone and walked me through everything. Everybody has been helpful.

ADT Self Setup seems like a good product and the price is reasonable. I had to have some help with the setup though. It'd be nice if they had a book that came along with the system to guide people through the setup a little better. I had to get ahold of someone twice, and it went good. They could lead me through the steps. I can use my camera, and they could see what I was seeing and tell me what buttons to push. That was very helpful.

The self-setup was good, but I have an issue with one of the connections.

I would recommend ADT. The self-setup was easy.

We're on a free trial for a year and it took a little while to get adjusted to the system, but it's working all right. The support team helped me set it up, and they were good. At first, I couldn't understand the first reps I had because I have a problem understanding foreign people. The next person that I got on the support team was very helpful because I could understand him and he spoke very good English. In my opinion though, ADT should stay away from the foreign people because sometimes it's difficult to understand what they're saying because they don't speak good English and they speak too fast. Overall, ADT Self Setup is not the greatest, but it's okay. They also offered us a $100 Visa card for signing up for the program.

Enrolling with ADT Self Setup was fairly straightforward. I used the documentation online and went through all the steps. It wasn't complicated. ADT is good. There are just a few features that I do miss out of the Nest products. It's a direct 1 to 1 comparison, but it's fine. I was a little disappointed with the lack of compatibility with my existing Nest cameras, and I don't like that the hub is not a motion sensor for the front room there, but these can all be fixed.

I had the Nest products and it would be stopped and was no longer usable. But they offered me a free year of ADT. It was an easy setup. Everything arrived and I was able to put it together and didn't have to call anybody. The instructions were pretty thorough and easy to follow.

Everything with ADT has been fine except it seems to disconnect from the Nest products intermittently, which is really annoying. I swapped out some of the equipment and I kept some of it. The transition was straightforward. The things that didn't work are the magnetic latches on a door and windows. Everything else transitioned over. It just intermittently disconnects and I have to sign into my Google account to connect back to it.

The self setup is easy. But the Google doorbell I got came with the wires. So, I still never got it up and running. And I had a problem switching my cameras over from the home app to the actual ADT Self Setup app. When I first had the service, I couldn't see my cameras in my ADT app for the first week. Today, I have a virtual meeting set up with ADT. Because when I switched internet providers, it was hard. For some reason, I was able to just switch my cameras over. It wouldn't let me hook my hub up.

We had some issues where the ADT system stayed in practice mode for way longer than it was supposed to, and nobody could tell me why. It was only supposed to stay in practice mode for seven days. More than two weeks later, it was still in practice mode. But then we were also told when we switched over that it would be able to work with our whole Nest system as far as our cameras, and it doesn't see three of our cameras. It only sees the doorbells that I got with the ADT system. So now, even though I've given ADT the permission for my Google cameras, it will not locate any of them. I also don't like that ADT sensors for the doors do not have a button that you can silence when you go out. So I wake up my son every morning that I leave my house at 4:00 AM for the gym. Whereas with my Google Nest Aware system, there's a button on the front door that I could push to silence it when I went out.

Setting up the system was very easy. Using ADT Self Setup has been good. I've had it for close to 10 months.

ADT is very disorganized and has no idea of what they are doing. Nest Aware, a product from Google, has a partnership with ADT to provide their existing customers a service on products that Google partnered with ADT to continue the services. Google discontinued certain products that they have sold on the market as of April 2024 and as a result, Google discontinued certain products that I had purchased and used for the last number of years directly with them. They sent me an email informing me of that decision to no longer support the product.

The transfer from Nest was all done online. It was easy to get. But I still haven't 100% set it up because I have an issue with the password. Also, ADT Self Setup just gave me the alarm part and the doorbell. The cameras are separate stuff I had to buy. But if ADT had a special like that, I would have taken it in a heartbeat. The incentive was the equipment would be for free. I spent over $800 with the Nest. So, I have equipment that I couldn't use. Other than that, ADT Self Setup is a good service.

I was illiterate to what I was doing, and I would not understand when people try to talk me through things, but I understood exactly what the rep said to me. Also, I love the system.

I had to contact customer service a couple of times but everything worked out that needed to be fixed. It was easy to set up but I haven't fully finished setting up everything. I wanted one of the key pads set up in my bedroom but there's a signal problem. I haven't gotten around to try and do it again.

We switched our main security hub to ADT and it went pretty easy. But I've been using the app and I was disappointed that none of our previous Nest cameras show up on it. It was just the new Google cameras.

I did a self setup but it wasn't good. It was like ADT sold me on the false advertising. They told me all of my stuff would be compatible with ADT and then when I set up the ADT app, none of my stuff was compatible. If I had known now, I would have never got the service.

So far, my experience with ADT has been good. However, I'm trying to log in to my account online. But for some reason, I can't log in. I've been wanting to order some extra door sensors. But other than that, I had no issues with it.

Since the set up was good, the system is working fine. It's a lot more convenient with the app. It's quick. If you're looking for home security, ADT is good. With all the mobile applications and ease of installation now, it's a good way to protect your home.

I've been very happy with the ADT Self Setup and I like that it's integrated with Google.

The setup process was very simple and the quality of the system was nice and very smooth. The app is perfect and it looks good. The experience with ADT has been good so far.

I've had ADT for a couple of months now.

I like the self-setup component of ADT. It was so easy and I didn't have to have somebody come out. Their customer service was very helpful in answering my questions and getting everything set up. The only thing was there was a promotion Google was offering to switch to ADT and the rep had to ask the supervisor about that. Otherwise, they were professional and very knowledgeable.

The system was easy to install. I did it myself and did not take any ADT help. It's very intuitive. My wife and I can do it. The system is good, and I like it. It's easy to glance through the app and to monitor as well. I'm happy with ADT, and I would recommend them.

If my friend had Google products, and they love their Google products, I would tell them, "Go with ADT because they partnered up. But the older devices that you have that say are compatible through ADT, it's a little cumbersome to get those devices at." They don't have functions that the Google Nest had that were convenience functions. The app works, but the app doesn't allow me to do video playback. I have to go to the Google app to get video playback. It works as it provides the security, but the convenience factors are missing.

We recommend ADT Self Setup because we like it. We do not fully understand how it functions. But I like they make sure everything is properly secure. The set up was an easy process. We are fully satisfied with the functionality. We bought two cameras, one in the backyard, one in front yard. Backyard is not working. It's not getting charged. So we have to bring it down again and again. We need to charge it and put it back. We get the notification every time if something is happening. We feel safer.

My ADT Self Setup system is set up and working. And that's about all I was looking for from it. Installing it was as easy as the prior system that I had, which was the Google Nest. We were just given the system as a replacement for that. The app seemed as easy to use as the prior one.

I had the Nest security system which went obsolete. They sent us an email saying that with it going obsolete, ADT would give us a home security system for free. And it was also 12 months free of service. It worked out. It was nice. Instead of having to lose my whole system. But it was complicated to do the online stuff because it was weird. I had to contact ADT Self Setup. I thought it was like a credit. So, I would go on and select what I wanted. But it didn't work. Somebody from ADT helped me out. They set it up properly. The whole kit showed up a couple of days later, which was nice. It's not as user-friendly as the Nest system was. But it's all right. It does its job and has worked properly. There are a few little glitches with it that don't make sense. But what am I gonna do?

It's been wonderful. Everything's working. We haven't had any issues so far.

We were told one of the cameras, which we bought the system for, is out of range from the internet. But we were told it would still record and hold up to 10 days so we could go and review it. That's our fault. But we haven't easily been able to figure out how to retrieve those recordings that are not on the website. I called the number listed on the marketing collateral that we received, and that took me to ADT, traditional. So, I had to be transferred to ADT+. I would have rather been provided, in the material, the ADT+ 800 number directly versus being rerouted because I had to call a few times.

I would never recommend ADT Self Setup to a friend. There are too many obstacles. I got from point A to point B every time and have these issues. The fact that I have to jump through a thousand hoops, go to a special department which isn't gonna do anything, and waste an hour-plus of my time, I'm not gonna put a friend through that.

The setup is not really finished yet in my office and I don't really like the system. The device is bigger than the previous one that I used. The half that we need to put in the office is double the size. Also, it's a little more complicated. My co-workers and I tried to figure out how to use it and tested all the access code. It's not that easy and it took us a while. The menu doesn't clearly tell you how to use it as well and I had to call the customer service and I couldn't really understand what he's saying, although he was nice. I have set up so many device before and ADT is the most difficult one.

When I called because I was having technical issues, they guided me through step by step in a fast period and fast response. So far, the system is very good and I'm very satisfied.

Everything is easy to install and everything so far is working well. I like our door sensors and the room sensor too. The guy that I talked to was also very informative and explained everything to us really well.

The installation of or ADT Self Setup was frustrating. I had to spend four hours on the phone to ADT support because there was some confusion in the account that we had set up and the equipment. Also, the Bluetooth connection was patchy. It took a while to get the devices linked on Bluetooth. One of the other things is the Nest cameras we have are not supported by the ADT app. That is coming through as blank screens and from the research I did online, it seems like the ADT app doesn't support the model of cameras that we've got.

With the exception of being told that some of the system pieces would cross-mingle, the process of setup wasn't horrible. It was just some of the items I ended up having to additionally get.

We have the Google Nest and as part of the transition, it was offered by Google to move to ADT Self Setup at a certain special rate. So, that was what we did. The rep from ADT was terrible. There was no clear process how it goes. It took a few days to get it. There was no responsiveness of representatives in that way. I've called, and I've had to wait three days for a return call. Nothing's been working. I've had to call different areas. I had to request a second setup device because it didn't work. Nothing has been working for almost a month.

We had to switch from Nest to ADT. I know how to set things up myself so I decided to do it myself, and it was very easy for me. So far, the system is good. You can control everything through the app. There are some features that they should add to the hardware. Otherwise, it's good. I feel safe. Overall, ADT is easy to install and is an extra layer of protection. So, it's worth getting.

I can't get my lock to integrate with the ADT system but they claimed it will work with it. I've spent a lot of time, but I haven't successfully done it. When I first ordered the system, they were calling me multiple times a day. I didn't have time to set it up at the time, so I blocked some of their calls. My old Nest system was great. This one is not.

My Nest alarm system had phased out and they gave a nice option to switch over to ADT with a good promotion. We feel good about ADT. We had had them in the past as well.

Everyone was very professional and setting up the system was easy.

Getting set up with ADT was simple. You just had to sync the system with whatever the little unit was and it didn't take 10 minutes. I like that the doors ding when someone opens them and I would definitely recommend ADT to others. I would tell them that the system is easy to use and you can set it up from your phone. You can set and deactivate your alarm from your phone. You're also notified when anybody's at your front door through your phone.

ADT's reps were helpful and setting up the system was pretty easy. There were a few hiccups, but I was able to get through it. There were a few confusing parts because we had Nest products and some of them did not work. As a matter of fact, I only use my ADT app for the alarm system and I'm not able to see any of my cameras on it. So, it's a little bit of a hassle because I'm using two apps right now.

The ADT Self Setup product is not working. They're trying to figure it out but the sensor and main machine don't work. Also, when I call them, they put me on the phone for hours. Then they put me with the engineer that schedule a video call but when they find that there is a problem, they don't replace the machine. ADT doesn't care about their customers and I'm going to call to cancel the service soon.

I've had Google Nest for years and my only option was to go with ADT and try it for a year for free. The setup was terrible. They could not get me setup on the app on my phone. It was saying I was already a customer, but I wasn't. So it took over a month to get that worked out. Then they finally got me to where I could install the app and open it. But I still can't see my cameras. I have to go to Google Home to view my cameras' footage. They sent me a doorbell that goes with it and that's the only camera I've got of theirs. And it does not record because it's not hardwired. Also, when you ring the doorbell, it doesn't ring inside, it only rings outside. I'm assuming that's because it's not hardwired but I don't know why it wouldn't ring at the base.

I had a Google Home security system and we were given a free coupon to switch to ADT for one year. It was all done online but we had an issue with two of the sensors during our setup and ADT replaced them for free. So, everything was great. ADT sent the system for me to put in myself and it was easy enough to use even though it’s not Google user-friendly. The mobile app is a little lacking but it's okay. I had the alarm go off once, but I disabled it within 30 seconds and I didn't get a call from ADT. So, I'm assuming they've got some sort of detection if it was an accident or not.

I was not happy with the system and I called ADT and complained. The smoke detectors didn't even last a month and I'm getting messages that the batteries were low. They're telling me they're fine and low for the same detector. So, I ordered about $70 worth of brand-new batteries to put in them and I'm still getting messages, particularly with two of the detectors. Going into two months, I'm on the step stool, taking the detectors down, putting new batteries trying this and that, and talking to them on the phone. I didn't buy the system to spend my life on a step stool working with the detector. And I’m a fire safety expert. I do codes and life safety compliance. I'm retired now, but I still do it part-time as a living. So, I'm quite familiar with systems and how they should work.

I was bit vague about setting ADT up to have to the monitoring that ADT does. The reps were helpful but I don't think ADT is as good as the Nest Secure that I had. My existing cameras are not compatible on the app. I still have to use the Google home app to monitor my cameras. The best feature that I had on the Nest Secure was to be able to set alerts. I could set up a notification with an alarm. I live around the corner from my business and I have the system in my business. I can choose my alert tone with different third-party app. I chose a loud tone so it would wake me up if the instance that the alarm is going off.

I had the more stripped out version of ADT’s system and it’s fine. The only issue I had was that I wanted to purchase more of these doorway triggers and I don't know exactly who to reach out to to get something because it doesn't seem like a lot of their stuff is commercially available.

I like ADT. They are good. But I have to cancel the monthly payment of $35.

The setup was pretty easy. We called to make the order and the operators were helpful. We got the system pretty quickly and we were able to connect right away with no issues. We like the system. We like the fact that we can individualize the pass code, the accessibility of the phone, and turning off the alarm.

Setup was super easy. The system arrived quicker than ADT Self Setup said. All the pairing with the devices and everything went smoothly. But it's not as customizable as Google's was. Google's system would talk to me. The app was more intuitive. It was designed for you to do everything on your own. It was self-monitored. It would wake me up if somebody broke in in the middle of the night. Whereas ADT's the system would call. Also, the default setting is I get both an email and a text message any time anything happens, not just if the alarm went off. But if I disarmed or rearmed it, I would get a text and an email. And there wasn't any way to turn that off. There also wasn't any way for me to turn the door chime off. So, it was set up to chime every time a door opened. I got three little girls and a dog. So, it was super annoying.

The customer service is great, but the whole migration process has not been great. I was told by the rep from ADT that everything that I had from my Nest Google account was gonna be migrated over. I have about nine cameras and I have 21 door sensors and four hubs from Nest. Once I signed up for the promotion and I signed up, they sent me the self-starter kit with two sensors. I installed it, went through the whole app, and I found out my old sensors don't work. I called them and complained. I talked to three reps and they had no idea what I was talking about. They were telling me to disconnect and reconnect my sensors and they made me go through hoops that I didn't need to go through, making me feel like I was going crazy and that I wasn't doing it correctly.

So far, ADT has been good. I haven't had much of an opportunity to utilize my alarm system yet, but it's doing well. Google's Nest alarm system expired, and they discontinued it, and they were no longer supporting it, so they gave me a couple of options, and one was to take ADT to replace that. The switch went well. Google helped me along with that, showing me how to make the switch. Then once I set it up, I had a little bit of problem setting up the doorbell alarm. I haven't even set it up yet because linking the Google doorbell and alarm with the camera with ADT is a little complicated.

I got ADT's doorbell camera and on the first day it was installed, it was working. But now, it rings outdoors, but it does not ring inside the house. I work half a mile down the street and every time I come to work, my camera is saying the camera is out of reach, so I can't even watch that. Their guy was supposed to be coming back over to check everything because I was telling him about this. We initially scheduled a visit but on that day, I had to come into work. I was off that afternoon but he was busy that afternoon. So far, he hasn't called to reschedule to come and check it.

The switch over to ADT was fine and I like the system. Also, I've spoken to their customer service a couple of times and they were very friendly and nice.

It was really easy to set up and I like the features that they have so far.

I didn't like the fact I had to set the ADT up myself. It's fairly easy for most, but for somebody like me with no patience, it’s not good for me. But I got one of my friends to do it ASAP. So it's simple. I just don't have the patience to do stuff like that. Also, the camera's battery life isn't good. But other than that, it works. The quality is absolutely great.

I'm getting free monitoring for a year. After that, it's going to be 19.99. I wish that ADT's products were designed a little bit nicer. Also, the installation instructions could have been better. I had purchased smoke alarms with the system that came but those didn't connect to the main box. I couldn't get it to work. I even bought new batteries but I ended up sending the smoke alarms back. The return process was relatively easy. They sent me a FedEx label. I put them in a box and the return was free.

I knew about ADT for a long time and I felt comfortable with getting a security company like them. I had to call in to get it set up and somebody had to walk me through how to do it. They did an excellent job. Every time I call and I'm having problems, they're right there, and they walk me through everything. They're patient, too.

I'm happy with ADT.

I had the Google Nest system and ADT said they were discontinuing that. Then, Google contacted me and said that they were going to give me the ADT system and monitoring. Everything went well except I've been really busy and I have not had time to deal with the issue that I got. My existing Google Nest camera was supposed to integrate with the ADT app that we've got on our iPhones, and it is not. I can still see the camera when I go to the Google Home and Google Nest apps, but on the ADT app, I cannot see the camera.

Switching over to ADT Self Setup seamless. The installation of the sensors on the doors and windows was easy. The app walked through every step. That made it nice. It was nice having the visual representation on the phone that walks through the process and being able to see, "Now, we're gonna do the door sensor one and then door sensor two." I could do the whole thing again now without the instructions.

I spoke to multiple people at ADT. They told me multiple different things. A lot of people contradicted each other. When I initially paid for ADT, I had money on a debit card to purchase the price of the equipment and I asked one of the reps, “How do I go without changing my card information for my monthly bill?” He explained it to me, and I tried, and it didn't work. My bill went delinquent for a few days. I was sent an email. They told me to add it. It works. It still didn't charge my card. I never got any email saying my card has been charged, so I called again, and they told me that I added the card, but I didn't tell the system to authorize it to do the monthly bill. They helped me do that. And since the day that they helped me pay my bill on my new credit card, they have tried three different times to charge my credit card. It was $3,499 and my monthly bill is $34.99. They are ruining my credit, and it is a problem.

The ADT rep set me up on a self-service plan. Self-service became a little bit more difficult than I thought it was going to be. So, I called another representative and he came out and he helped us out. That one was much easier. Matt, the service representative, was excellent. He never oversold me. There never was pitching a sale, and he got us set up the right way we wanted to be.

The ADT app is the worst app that I've ever seen between all of those surveillance apps. Every time, it takes at least five seconds to refresh. This is the longest waiting time between Google, Ring, and Arlo. We tried everything prior to ADT and we're so unhappy with the app that we will not extend the subscription. I understand that ADT took over all the Google devices. But the connection should still be stable so that you can, in case of an emergency, be able to look into the camera within two seconds after opening the app. But the app takes so long and it crashes so many times. I had a false alarm with a call from ADT. The alarm was caused by a delay in the app. I had just left the house, turned on the alarm, and it said alarm set for away. An hour after that, I received a phone call and I checked the camera. There was no movement at the door.

I owned a Google home security system and they had discontinued the partnership with Nest. We were offered incentives to switch over to ADT through that. When I was trying to use a code to redeem the starter kit security system from ADT, I had accidentally not added a couple extra security system features like a couple extra door window sensors that I wanted to pay for separately. I had to talk to someone from ADT to sort out that issue. But everything went well with them and they got it all straightened out quickly and easily for me. They sent all the required equipment to me. It was a self setup which was as easy as my previous system was. Since we've had it, we've had zero issues.

The service is too expensive. I get it free for a year. But if they want too much money after that, we'll see what happens when the year is up.

My Google home security system was discontinued this year and they offered me a free package from ADT. The setup was a little bit more difficult than it needed to be but other than that, it's been fine.

ADT is good. I love it. The only thing about it is a lot of times it takes the app a while for it to load, so I can turn my alarm off and turn it on. Sometimes I have to get out all of my apps that have been running, and then do it again. But I'm satisfied with the price, $20 a month.

The reps were very informative, helpful and patient with me.

I had this idea of ADT being an outdated company being around for a long time and I presumed that it would be traditional. But I was very impressed by how easy, agile and very consumer-friendly the interactions with the reps were. That changed the image that I have at the company. The professional monitoring is expensive but I haven't had to think of that yet because I'm still under Google's coverage.

My system was going to be obsolete and I got ADT for free. So far, the cost is good.

ADT is responsive when there's an issue with any of my alarms. They are good about calling immediately on those. The app is good.

The sales rep of ADT was very good. I had some initial issues with it, though. For the Wi-Fi, they needed 2.4 or 2.5 and I had 5.0. But it was resolved.

ADT's online process was pretty straightforward and easy. So far, my experience with them and their equipment has been good.

The ADT representative I had told me that she was going to give me all this stuff, which she did. But the call got dropped during the call and she pushed it through. And they charged my account 500 something dollars instead of them charging me the low amount so that I could make payments. She gave me the discount for three months but I was still pretty rattled about them taking all that money out of my account like that. They need to do something about that. A representative should never be able to press a button and remove almost $600 out of somebody's account after they told somebody that they wouldn't do that.

ADT's reps have been pretty helpful. Every time I've called there and asked to troubleshoot something, there's been a good response. It was nice to have this product with our other cameras, but now we have to have two apps, the ADT app and the Nest app. You could bundle it under their ADT app, but we still have the first generation cameras which aren't compatible with the second generation, which are all coming out with now. That's our inconvenience though, and it has nothing about them.

Everyone that I spoke to with ADT Self Setup has been good at answering anything and everything that I had to ask.

Dealing with ADT Self Setup was very good. The self setup stuff was tricky when you were in learning mode. They didn't explain that. The system gives a week to test out things. There are quirky, little things would happen. But once it went into full monitoring mode, everything was fine. ADT answered all the questions that I had. And they helped me purchase additional equipment.

ADT Self Setup was able to provide the devices I needed that was requested by the insurance company. If I had a question or an issue while I was setting up the service, they were very good as far as answering the questions and resolving the situation. They were great.

Our experience was mostly positive with ADT. We received a starter kit and we were able to talk to someone, and they helped us get set up. We didn't need to have anybody to come out. We were able to do it ourselves. Everything's working fine now.

The ADT rep I worked with initially was very helpful.

We have Nest cameras and we got notified that Nest was bought out by ADT. If you want your system to work, you're gonna have to switch to ADT. I liked the user interface on the other product but it wasn't something we had a choice to do. But ADT provided the control center that goes with all that stuff free of charge for existing Nest customers. Normally, you have to pay for a monitoring fee but you don't have to now. So it was okay. The sales reps walk you through getting it set up. I don't care for the functionality of the actual product itself as much. It doesn't work 100% with our cameras that were already up in existing so that’s a pain in the rear end. But other than that, the ADT system is okay. It what is it is. We could have gone to a different system but given what we have already invested in, it seemed silly to buy all new cameras.

They sent me the equipment and I hooked it up. The only issue I had was I didn't know I had to turn off my data and just be connected straight to the internet to hook up my cameras. But they walked me through it so it was easy. The customer service was real helpful. When I called, they got me over to the right person and I didn't have to wait on the phone for a long time.

I had the Google Nest system and I was told that either I had to get rid of my Nest and move to ADT, or they were gonna give me a credit towards some other products out of the Google store. I opted to go with ADT. They've certainly been friendly and they helped me get my system set up quickly. They were thorough and knowledgeable. They also responded to my questions quickly. They did a nice job and the system appears to be working.

Their customer service is subpar at best. It took an arm and a leg to return some smoke devices and door devices that were advertised as one thing but arrived as something else. Their devices are poorly made and we don't use any because they don't work.

ADT works well for what we need it for. But their website could be a little smoother.

ADT was a horrible experience and I no longer use the system. It doesn't work. The smoke detectors had to be replaced, and then one by one, they became defective. I was being woken up in the middle of the night because of smoke detectors that weren't working properly, and I was getting phone calls from ADT as well. I tried to cancel service and it didn't cancel. It's been bad from the start.

The rep was very energetic and knowledgeable. He walked me through the process of how to install the ADT system and it’s good overall.

We have a Nest system with cameras, but I cannot get them to come through on the ADT app on my phone so I'm running two apps right now - the old Nest app and the ADT app. We got a year's worth of service, and we have the doors alarmed. But for me to see who's coming in and out now, I have to use the Nest app where before, it’s all one app. We had a fire smoke alarm with our old system, but that's now deleted out of the system. They sent us a doorbell with the system, but we can't get the doorbell to hook up to ADT. The door alarms function but that's all that works on that ADT app. We can't seem to get the components to function like we were promised. We called five times for assistance but they had no answers for us. There was one time I couldn't understand the person. They had a deep accent.

We got our stuff on time. It was easy to communicate with ADT. I paid and then we got it quickly and installed it. Then I tested it, and they called right away. So it was an easy process to get started.

I've had a frustrating experience with ADT. They will work with people if they bring the issue to their attention, but considering my personal experience, they don't always do what they say. They're expensive too.

I have had ADT for at least 8 years or more. When I relocated to a new state I had to move into an Apartment and set-up ADT + self install. I did not disconnect my service in the state that I moved from because I still go back and forth to my home and the apartment. I have never had an issue with ADT before. But ADT + self install is a freaking nightmare with a poor outdated app. I have had ADT + for exactly 2 months and it is the worse experience I have ever had with any company since I have been on this earth. ADT + self install is totally separate from ADT. You can not pay online; They must debit your account every month; You can not mail in a check…they have no location.

Their sales rep was fantastic. He was very thorough, helpful and insightful.

I've had a smart home for a while and I've had the cameras set up, but I wanted to have a full system. I was able to use a couple of my cameras that I already had to incorporate with the system. So I just ordered additional equipment and I'm still getting accustomed to the sensors. But overall, I'd definitely recommend ADT.

ADT sent me stuff for me to set up myself and it sort of works. The quality of the system is what you would expect for the price point, but it's not what I needed. I need something more than this level, but way less than the next thing up.

I went from having a Nest to an ADT covered by Google. So it was pretty straightforward. The Nest security system is obsolete, but all of the Google cameras are still working. So I have pretty much every feature that ADT allows between Google. They're linked in one system. So if I go to my Google home, I see all of my ADT. Or if I go to ADT, I see all of my Google stuff. I can see the sensors back and forth. Also, ADT monitors the cameras. So if there's theft, they can look at the cameras and see what's going on.

They made it easy to get the process started and then get signed up for the service. Overall, I was satisfied with the service package. But I prefer the old school ADT system better than the one that they came and set up. Setting up everything was slightly difficult. But I just Googled it and found a solution. Other than that, everything works. If it doesn't work, I can have somebody take care of it. For example, we have a door sensor problem currently and we still haven't quite figured it out. So we're just bypassing it for the time being. The problem I have with calling customer service is that it often takes an hour or two of my time, and I don't have that time.

I got the whole package and installed it myself. I needed help the first time because I installed it but the app was giving me trouble. So, they had to reset my account, delete my account, and reinstall it. But once they did that, it went fine. When I moved from my townhouse to my single family, I called ADT to set it up and they did it. So they've been very helpful.

The sales rep was brilliant. He was very professional and clear. He gave us all the options that we had. The service package that we got is practical for me. I like it. My son set it up and it was not difficult at all. It's value for money.

The process was as easy as they said it was. They are exactly what I needed.

I am able to use a few of the Google cameras. I need to change the security system which has the numeric system keypad and that was provided by ADT or Google. Somehow they combined it and then they provided those devices free. I have not set up everything yet, but the switch was not complex. It was easy.