ADT Self Setup Reviews

My experience was great. The customer service person was informative about what I would get when I get ADT, so he's a good person. The system is great. It's very easy to install. Everything works smoothly. I would recommend Blue to someone.

My experience with Blue by ADT has been poor. This product is not worth the money that we're paying. I just tried to arm my system at the house in my car which has got Wi-Fi but I can't even reach my system. The cameras don't last. My husband is 80 years old. I'm 78. We can't go up on the high, take the camera battery down and charge it, then put it back up and do that every day. Besides, if the camera doesn't last for seven hours, what good is that doing? I had purchased from Amazon some Blink cameras, and those cameras last for three years. I don't know why the Blue by ADT cameras only last a couple of hours. They said we needed to purchase the solar thing. We live in an area where there are lots of trees, and solar energy doesn't get to go through. It didn't help at all. The only camera that works is the video camera that is wired. It is not a good system for our condition.

I had to pay somebody to install the system. They had an issue but they finally got it going. But the rep with Blue by ADT sold me the wrong system. I thought it was hardwired. I explained to him the type job that I had, that I'd be going for six to eight months out of the year. I asked him what happens if the power goes out in the house and I'm not home. He said it kicks in off its battery. That's what I'm thinking the battery was for. I didn't know that the camera is running strictly out of batteries. Right now, the batteries are down. I'm out of town and I don't have time to come back and change the batteries. It's doing me no good. I'm not even using the system that I'm supposed to be paying.

My experience with Blue by ADT altogether was great. They answered all my questions in a timely manner. I had called once prior, and I changed my mind. The person I was speaking to was super patient. I connected with the company again and it went well. I did the installation myself and it's super easy. When I first connected it, I was able to see real time on my phone. But I had to cancel that because I can't leave the camera in front of my window. It doesn't look through the window. It just glares off the windows. I don't see anything, so I gotta get ahold of my landlord and get that outside.

I've had my Blue by ADT system for three years now and it was difficult at first but once we contacted someone and they walked us through it, it was pretty easy. The person that I had was amazing. We took everything step-by-step and she was very patient. We were on the phone for over an hour and a half. She made sure that we were taken care of and even before she hung up, she wanted to make sure everything was working. Blue by ADT is a great company and it's a great system and I will forever use it as long as I have a home.

It's been five months since we've had the system, and it's been working fine. We haven't had any problems with it other than the sensor that you put on the door just came off. I couldn't find it, but it's magnetized, so it's stuck to the other side of the door. I didn't even know it was on there until I opened up my door. Blue by ADT took care of it and sent me a different sensor. Overall, the system works as advertised, and it makes me and my family feel secure at home. The app is easy to use as well. I like having the mobile, being able to see it on my phone.

I use the app, and I don't have any dislikes about the system. However, I've called Blue by ADT a couple of times, and it takes a long time to get them on the phone, if you get them on the phone. When I was having a problem, I had to keep calling them, then one lady said that in order for her to help me, it would cost me $4. I said, “I’m not paying $4. Never mind.” I was choosing between Blue by ADT and Vivint. Now, I found out Vivint gave me a better deal, so I don't know if I want to stay with Blue by ADT. The $40 is high. I could’ve gotten Vivint for $30 something, and that $10 could make a difference.

I spoke with ADT over the phone and I told them what I needed and wanted. They let me know what they had that would accommodate me. It seemed like it did and I chose to try it. I haven't had many issues with it. There was a little glitch, but overall, everything’s fine. My husband installed the system, and it was easy to install. If anything goes wrong with it, it's easy to replace or troubleshoot. I can also call ADT and then they take me through everything, step by step. If it’s anything that they can't resolve over the phone, they would simply ship me another camera and I ship them my old one.

They suck. I wanted to return the system and there was a ship date on the package. From the date of the sale to the end of my 30 days, I had one day left. But the lady on the phone told me I did not. They said it was the purchase date from when I purchased it with my card. I called ADT and tried to talk to them but their customer service sucks. It kept going from one person to another to another. Also, for the installation, they told me to get in touch with the Geek Squad.

My interactions with the reps were good. I got the do it yourself system and the install was good. I use the system for monitoring.

The sales rep helped fulfill my needs and got me the best rate possible. When I was struggling with my payment, he told me, "We can do a credit check, and that will help," and my down payment wasn't high at all. He was awesome. He also told me installation would be easy. He said it was gonna come with instructions, to follow them, and if I needed help, to contact tech support.

The installation went pretty quickly. I have good security service.

ADT Blue is a horrible product. Do not waste your time, effort, energy, and money. They are crooks and do not care if the system is functioning properly or not. They only care about money. I signed a contract and told them several times that it wasn't working. We did online support, I paid someone to set it up (twice), and we got new sensors. Nothing was working. We determined this two months into the contract. They were supposed to cancel it but did not. They are billing me every month for a system that does NOTHING. $46/month. They would rather get their $46/month than stop the system and make it right. It's disgusting. Please do not use them. Use one of the other brands that will care if they keep you safe. All these people care about is money. If I have to pay them for a system that does nothing, I will happily share their story of greed with everyone I can.

How can such an well known brand and company back such cheap items. The outdoor camera is pointless because you have to remove battery to charge it and that alone brings the attention. That all it takes is pulling that battery out. And I never completed setup. I have been left I answered - the calls for my new card number never stop but I bring up my reasonings for pushing so hard for. Safety place. Then my home, my apartment safety was taken and your cameras caused more fear. I need to send them back - I will be using a different company since Blue ADT doesn’t care about compromising my home.

Rip off. Paying for services never used due to them sending me non working equipment 3 times. Been paying this dumb company for over a year for nothing. Customer service sucks. Got put into a 5 year contract. Wants me to pay $1500 to end my service with them even though they sent me messed up equipment several times. Stay away from this company. They will rape your pockets.

Initially, there was some miscommunication, but I had individuals reach out to me from headquarters and we were able to rectify it. I wanted to put some upgrades onto my security system and ADT had reached out to me. But when their representative came out, we found out that it was an ADT Blue system, so he could not help me. I didn't realize that the two are different. Other than that, the self-installation was straightforward. I couldn't get some of the cameras.online. But we were able to work through them. Also, I've had a couple of issues with the cameras going offline that it took me a while to bring them back online. I'm hoping that's just an initial glitch. But I'll continue to monitor them. The system gives me a good sense of security.

The reps were professional. They gave me two months free to have somebody install the cameras for me because I'm disabled. And I paid a guy to install the cameras around my house. Also, the reps went out of their way to help me and to figure out a solution when I first got the thing. It's logging every time I open the door up. But I'm trying to figure out if I like Blue or not because the cameras haven't come up. And I was about to call the company and ask them why my camera is not working.

Not good services all. This company has a lot of issues with their system. I have the service for three months and I have not been able to fully use the service. I have contacted them several times and my issues are still not resolved. They get you because you are locked into a contract. Let's not forget the horrible customer service.

With Blue by ADT, I can have my Bluetooth device on my ear. They can call me and tell me somebody is at my house. The camera itself with the mounting on where they had mounted it, it’s hard to take the back off. I had to send the camera back the first time. Then the second time they sent me a camera, I had to pry it open with a little bit of screwdriver to get it to pop open. So, it's not easy to access the mounting system. It’s very hard to do. You gotta be strong to get the back off. I actually cut my hands trying to get the back off the first time.

The people at Blue by ADT are wonderful. I installed the system on my own and it was easy.

Blue by ADT is great. The installation was easy and customer service was great. There were a lot of bad ratings on ADT Blue, but I didn't have a bad experience at all. I do have a small issue, but the tech support contacted me in a timely manner, and they were great.

So far, Blue by ADT is all right but I guess they need more people to work with them because you always have to call back. When you call, you can never get through to anyone. You have to leave a word on the recording and someone calls you back. They do good once you get them on the phone. Hopefully, they'd be monitoring the system as they should. It would become a problem because it's at my mother's house and I want her to be secure. Other than that, the system has done its part. They're good with setting it up. They help you the best way they can.

I'm very happy everything is working properly. The delivery of the equipment was fast. I call for help in the installation of the equipment and persons were very courteous and I had good help from them. And the only thing I would like is a camera for the inside of the house but maybe I'll get it later.

I ordered the Blue system because I was going out of town for 30 days and wanted protection for my home while I was away. After setting it up and going on vacation a friend came to my house and entered my front door and no alarm went off. She called them and told them about getting in and no alarm going off. I came home 2 weeks later and walked in my front door and the hub of the system stayed Blue and no alarm went off. I called and told them and they transferred me to technical support.

After many hours and long wait times, emails and chats, I please to report that a representative was able to update my email and resolve all my issues. I have increased my rating to three stars because there’s no denying it was a challenging experience for days.

Blue's service has been good and their reps have been very nice. But they should take the $30 off, then bill me the remaining balance because I got the federal pandemic relief. It’s starting to get a little confusing, seeing how that works. I need for them to start sending me a bill and I haven’t even seen any in the mail.

My overall experience with ADT is good. It's a good service because even though you're away from home, you can still monitor your house, monitor what's going on inside and around. Then, you have the sensors on your windows. If someone breaks into your house from the outside, the sensor will go off. But, if I'm not home and I see someone going to my house, I can also speak to them through my Blue by ADT app on my phone.

I installed the system, and my interactions with the reps went really well. They were very helpful, and my experience has been fine. The only problem I'm having so far is the front camera. If I wanted to look outside, it appears it drinks the battery faster. In two months. I've charged it up three times.

I installed the system myself. The instructions were good. The issue was with our own Wi-Fi. It wasn't ADT. They were able to figure it out. The motion sensors, the remote, and the key fob are cool. I was impressed with the system. I unplugged the main hub and got emails and text alerts saying that there'd been a power disruption and that broadband was disrupted so it was switching to cell service. That's cool because that's something other competitors don't offer, that it switches over to cell, so if you lose power or Wi-Fi, you're still covered. I also like that I got this alert when I plugged it back in to let me know that power was restored. It let me know it was working and they were paying attention.

DO NOT SIGN THE CONTRACT. Don't do it. I am stuck in a 36-month contract for a service I decided I don't want and never even activated. Services not rendered. Can you imagine if the system doesn't work well? You are still stuck with it, like a car payment. To cancel, I will have to pay $800. The cheap equipment they mailed is not even worth $200. DO NOT SIGN THE CONTRACT.

The setup was real easy. The instructions were very easy to follow, and if we needed assistance, it was easy to call in. The Blue by ADT reps helped us very quick and sufficient. We love everything about the system. We have the option to be able to set it from when we're home and when we're away. We also have the option to get as many cameras or sensors that we need to cover the house. It's really great. Everything works wonderfully, and we are very satisfied with it.

I did the installation and it was easy. The system is amazing. The response time was amazing as far as setting it and leaving and coming in. I have the cordless keypad. I mounted it on my wall and it takes batteries. It's got sensors on it. You just wave your hand in front of it and the thing comes on. I don't even type my code in twice.

Installation has gone rather painfully, because we've already had to send back a doorbell camera because it didn't work. I've got a replacement now, but I haven't opened the box. Overall, customer service is very good, but the response time is a little long and hard to reach. I had to wait for callbacks. They were very helpful though. Also, I'm still trying to get my whole system started and I'm not ready to activate it. I want to self-monitor for a while before I go with the ADT's monitoring service.

In terms of customer service, the two people that I spoke to were good. The purchase was good, and when I called in, the guy that helped me with the setup was very informative. He walked me through it so that I could do it independently. He took care of me, and he asked me if I had everything set up, and I thought I did. I had trouble trying to figure everything out, and I don't think it's done right because it's still telling me I'm on my seven-day trial.

My experience so far has been exceptional. It far exceeds expectation on my purchase of a home Diy security system. Senia, Emma and your whole team have been 100% professional, patient and dedicated to complete satisfaction. I rate my experience as an 11..

I entered into their contract when I got their service which was fine until I moved to a rural location with no internet service. (This system requires internet to work) After moving I called them and informed them of my move and asked what my options were. They informed me that the system could NOT work without internet, then said I would have to cancel. After that they informed me I would still be charged a early termination fee because I was canceling service. Even though they CANNOT provide ME the service it will still cost me over $2,000. Do not get these people for their lack their of service. Also all of their reps are rude, scripted, and will only repeat what they have been trained. If they do not deem your reason good enough they will not let you talk to someone else. Hope this helps.

When I first got my sensors from Blue by ADT, I told them that all the batteries were dead when you put them up on your door. They told me they were gonna send me new batteries out. Never did. The cameras also didn't stay charged unless you had them plugged up, so it was no use for me to even hang them up outside. If they do some upgrading, as far as the cameras and get it all the way together, it would be a good thing. But right now, it needs a lot of work. When I called and told them about the sensors nicely, one of the employees hung up on me. But I called back and I talked to Jane. She was nice.

When I signed up with them, it was quick. It was a little hassle trying to set everything up. But it was easy after I got assistance. However, it's still not set up correctly. She told me that I need to connect the sensors. But if I take the sensors off the wall, it's literally gonna pull the whole wall out, so I'm not able to reconnect the sensors. But their reps I worked with were good.

Possibly the most inept "customer service" I've ever experienced. Whatever you do in life, DO NOT get into a contract with them. You will NEVER be allowed to leave, even after death. We have been with ADT for more than 25 years. Then my father whose name is on the account passed away. I even submitted a death certificate and they STILL wouldn't let my father out of his contract. Not only do I have to deal with the grieving process, I have to deal with unyielding, uncaring predators who are still charging my father even after death. Unbelievably callous and unreasonable. Avoid at all costs because you will be stuck with them for LIFE, even after death.

For over 8 years I have been a customer of ADT. February of last year I moved to another location. I called ADT to transfer service. I was shipped an alarm system I was to self install. After doing so I noticed I was not receiving notifications. I called ADT to inform them of this and they offered to troubleshoot which they did with no success. I reached out to my internet provider and was advised that because I was in a metal building it was affecting the signal to my modem therefore causing it to not work properly. I called ADT again to inform them of this March of 2021… Me thinking that now since they’re aware it’s not working they will cancel the service.

I didn't get what I lead to believe would be included with system. The system was difficult to get up and working, camera batteries inconvenient to replace. Accessing live camera view is slow. Camera battery life is short in relation effort require to replace them.

It has not been a month. It has been one afternoon. The system just now got hooked up. You billed me for February. I had to fight to get that charge taken off my credit card. I ended up speaking with 9 different people. I cried with every phone call. You lied. It takes way more than an hour to set up. Especially, if you are elderly and/or handicapped, which I am. You have NO ACH payments available. Who does that?? I had to provide my banking information. Are you kidding?? I was told I could pay through my internet banking. I was told I could hook up my existing front door lock, to your system. I can't to do that either. I am so frustrated. All your staff need to be properly trained. You were recommended to me. However, when I told them what happened, they couldn't believe it. They apologized for you.

DO NOT PURCHASE! If I could give this system less than one star I would. I would not even use ADT just because they facilitate this product, and they are EXTREMELY MANIPULATIVE. I purchased this product with the intent of receiving a reliable and quality home security system. Upon setting it up, it locked me out of my account a few days later and sent me invalid links to reset the password. Then my alarm would sound at random times. I had to leave work and meet the police at my place to ensure no one was trying to break in, only to learn that the system is malfunctioning. I was awaken out of my sleep in the early hours of the morning for the same issue. But yet, some days I would come in and the alarm would not sound at all. I complained about this issue to disinterested staff, who never sought to rectify my problem, but rather gave me a month free, and sent out more equipment (that I never even opened).

In November 2020 I was preparing to move to my studio to live alone starting January 6th. I was concerned about safety so I started getting to research security systems that would work in an apartment that included a camera for my door. I talked to a man from Blue by ADT on the phone and he assured me multiple times that the system was *perfect for an apartment*, that I could start now but not be billed *until January* when I moved, I could cancel at *any time,* and that it was a *1-year long contract*, that once again could be canceled at any time.

I requested service on 11/9/2021. I received my equipment days later. When I first got my equipment the hub was defective. I spent days/hours of troubleshooting before they finally came to the conclusion that my hub (the device that connects all the equipment) did not work. It was 7-10 days later when I received a new hub. In the in-between time, I upgraded my modem and internet service to be proactive. I received the new hub but had issues connecting the sensors. I spent days/hours on hold/troubleshooting again. The result was 7-10 until I received new sensors. I also spent hours for like 3 days straight holding trying to get someone on the line to send a return label. Also, my monitoring was still in test mode.

The first start off they made everything sound great. But soon after I received my equipment I could not get any tech support on how to hook up the equipment. And the fact when I did get someone on the phone they hung up on me for asking questions! How can a company with such terrible customer service stay in business and the fact I can't cancel my service without a 1500.00 early termination fee is ridiculous. I've had the system for 20 days past the 30 day money-back guarantee! I will never recommend or refer anyone to Blue by ADT. STAY AWAY. STAY FAR FAR AWAY FROM THIS COMPANY!!! THEY DESERVE NEGATIVE STARS!!

Ordered this service in June. We rent. They sent us equipment with minimal instructions to install. After trying repeatedly to install sensors I sat on the phone for almost 3 hours with CS and got some sensors installed and working. They had to send extras because the ones they sent didn't work. They sent new sensors and upon installing them one had a dead battery to begin with. Then our motion sensor quit working for whatever reason. The cameras cannot be mounted as the bases won't come apart as they say they will. We watched videos and everything.. NOPE.

My advice is DO NOT use this company. They are horrible. The system never works and customer service is about the worst company I have ever dealt with in my 48 years of life. In fact I never ever leave negative reviews. This company is my very first. Hours me hours of hold and uninformed customer service agents and techs. STAY AWAY!!!!

If I could give this company negative 500 stars, I would. The level of thievery, negligence, laziness, and carelessness is absolutely mind-blowing. I have never had a consumer experience go this poorly in my life. I was an ADT customer for years and absolutely loved it. I had great customer service, my system always worked, I was always informed... it was fantastic. So much that I resigned a contract with them for 3 years. Then came hell. After 2 years in that contract, I needed to move (apartment to apartment) and called to let them know. This is when they informed me that the system that I had (installed in the wall) was meant for homes and I had to be switched to ADT Blue. I was totally fine with that because I truly loved my experience with ADT and thought this would be the same. I was so wrong.

I wished I could give them less than zero (0). I am in the military and I move a lot and I notified the agent who came to set the contract. He stated that if I move before my 3 years contract, they will transfer my services to my new location. That was false, and I am guessing the gentleman just wanted to close a contract. Two years later I was obligated to move and I informed ADT. They immediately charged me over $350 because I broke the contract and when I got to my new location they stated that I need a new contract and the $350 previously charged was for different contract. Please be careful when signing with ADT and I will advise going with different companies that offer the same services without contract.

The has a few glitches in it when first installed. First of all pay close attention to what installer has to say regarding setting and disarming the alarm, because if you don't it will go off and you'll receive a call from the company. Second make sure always set and disarm the system before opening any doors that have been included in the system or they may cause the alarm to go off. Finally the system has a verbal announcement for whenever a door or window is opened that can get to be a little annoying, because it announces it ever time. Not a bad system, just a little annoying at times.

I have been with ADT for over 20yrs. and have always used their products at home. I have no complaints or regrets hiring them because it's just simple math, they're GREAT! My brother use to work for them but has retired and he worked 30 with them. When people ask why I choose them, I tell them it's a no brainer, They're the best in the field!

Too many extra fees for any extra security item. Seems to be pricy monthly fee. Ok with monitoring program but felt better to use non-monitoring program (including siren horn in the attic). Preferred non-contract agreement.

Technically support staff very knowledgeable. Great turnaround time with scheduling services and really good prices on security systems. I have had other systems but ADT is by far the best I had so far.

My credit card was charged immediately and 3 more times after that!!! Even though their promotion and the agent told me there was no charge for 90 days. I called them the very next day to cancel any intent of service, etc. But even after that like I previously said they still charged my card again 3 times so I was out of $300.00 within 72 hours of my first contact. Not only that!!!! It took me 6 months to get $200 of my money back not my full refund and they sent “my never active account” to collections for breaking the contract.... After many months, daily emails, certified letters, submitting all paperwork to the BBB and all credit bureaus I was able to resolve the “issue” even though I lost money, time, energy and peace. So literally no one entered to rob my house ADT did it remotely!!!! Good luck to you dealing with these crooks.

It is easy and very secure indeed. Haven't had any problems with this product at all. It is a great company. I have tried others but they don't stand up to ADT at all. So I am happy with this company.

Love it. Would not trade it for the world. Works great. Chime good for kids and for protection from burglary. I got it due to car theft and for protection for my family and it’s the best thing I ever invested in. The alarm is loud and the chime is on every window.

We are satisfied. Barring a slight issue with a sensor (which will be fixed shortly) we have had no issues with ADT. Customer service is always helpful. Wonderful company. We look forward to continuing our service with ADT.

I have had a difficult time with identity issues on my account, therefore it causes me to worry about the ability of the administration of my account. I do not activate the system when I am in the home and wonder if the monitoring is active when it is on for extended lengths.

Very expensive. Loved the system set-up and all the variable options, the entry door keypad lock was my favorite, which was helpful when I'd forgotten my keys or allowing someone in the house before I arrive (traffic, work, etc.) but dealt wtih many technical issues. Took FOREVER to fix it.

My mom had this home security system. The security was fast and efficient. The alarm was sensitive which was good because my mom was elderly. Also the security team would notify me right away and they would not hesitate to call the authorities if anything was suspicious such as if the emergency contact did not respond fast.

I was building a home so went with ADT BLUE since it was month to month with no contract and free equipment. I signed up in JULY 2019. On DEC 2020 I called in to cancel. I was then told I was in a 36 month contract so I would owe $813. for early termination. So they charged my charge card the additional $813.00 for a total of $1550.00. They had an electronic signature on file. I surely didn't sign that since I knew I needed their service for a short term period. They also sent me an email saying I had to return the free equipment they provided in 20 days or I would be charged another $450.00. They would send return labels.

I was not happy with the company itself. They had told us that we could cancel at any time and monitor ourselves and set it up when we were ready. I called them to get information after we received our items and they had me hook some things up and said specifically that the service had not started yet because I did not want to start it until my husband deployed a few months later to be protected and yet the moment it was connected I was started to be billed and they would not refund me even though I told Them specifically I did not want to be charged or set up and they said I would not be charged or set up.

We have had ADT in our home for more than 20 years. We love the coverage that we are provided as well as the price. We have numerous sensors in our home that provide a level of protection that we greatly appreciate. We have the wireless keypad as well as the panic button which adds another level of comfort. We would highly recommend the company to anyone looking for great service at the best price.

It is all very easy to use and it’s very convenient to be able to arm and disarm the system all from my phone. You can also watch your cameras from your phone. It was a very reasonable price and the installation was quick and easy. Overall I love our security system.

ADT is an awesome home security system! We pay $59.99 a month which got us 7 in home cameras, a ring doorbell that also has a camera, motion detector and allows you to hear and talk to the person at the door. We also got motion sensored doors and windows. When the alarm is set and it goes off, ADT calls you right away and asks if you are ok and in need of the police. I truly feel safe know we have this alarm system!

Not the cheapest option out there, or the easiest to set up, but if your home already has the system it is a great service which provides peace of mind for break-ins, fires, smoke, etc. They are making improvements in the integration with other things like Google Nest and Lutron so am excited to see where that goes. I like knowing which doors/windows are open, and having our fire/ems/police contacted automatically in an emergency.

I called and purchased a panel, 3 cameras and sensors a year ago. Alarm companies main goal is to protect, take care of their customers and provide exceptional safe service. This company has done the complete opposite from day one. We have had to replace 2 of our cameras and when we call to speak to "experts in technical support." They either put you on hold, read from the manual or guess at what the problem is and if that doesn't work they just send you another one never actually fixing the issues. Due to their faulty equipment, the fire department had to come to the house and almost break down the door. Thank goodness that I work close by and arrived as the firefighters were about to axe the door (100% truth). We have set the alarm, gotten almost out of the neighborhood and had to turn around because the alarm decided to go off.

I’m a new homeowner as of last year and I wanted a security system that I could have a piece of mind knowing I was relatively safe. There are many companies out there but when I realized ADT had an affiliate Blue by ADT with no monthly contract, I was very interested and excited. I thought to myself this is great! Well, I did receive my DIY system and a free doorbell on time. The system was fairly well to install except the doorbell. I called numerous times to get the issue corrected and each time the customer service attempt various troubleshooting methods but it was to no avail. Hey, I couldn’t be mad, they tried but nothing worked. They finally told me to call my internet company because it must be on their end, I thought that was weird but whatever; when they didn’t work then they said it may be my electrical wiring.

Blue by ADT IS NOT ADT! When I was moving, I asked transfer my service. Instead they cancelled my account with main ADT (You are labeled as a Lifeguard account) and signed me up for this Blue by ADT under false pretenses. Now they want to charge me a early cancelation fee to switch back to the MAIN ADT. The system is crude and primitive. I have many issues with no resolve. DO NOT USE BLUE by ADT. Stay with main ADT!

I had somebody try to break in my house. I called ADT and they told me this would be perfect for me. I had ADT for about 15 years about 10 years ago where they installed it. This system is horrible with all their customer support and technical departments going to Philippines. Every person I talked to had only been with ADT 7-30 days. Complete nightmare. I keep telling them that I wanted to return system if they couldn't send somebody out to install. They keep telling me that they could help me. Very little instructions in box. I am 64 and I've had a heart attack. I do not need this stress on me along with the people trying to break in my house. This system is not user friendly at all and no help from ADT. I will be returning it!!!! Don't do it!!!!

I contacted Blue by ADT for alarm system, I informed them I was not very tech savvy and was told by sales this was best system for not putting holes in structure as this home is a rental, and easy to install as Covid-19 wasn't allowing anyone inside residences. Paid 128.99 for system, received, attempted to install, could not get it to activate, spent an entire week on phone with five different technicians, none of which could get it to work. The techs finally told me I would have to go with the regular ADT system, to mail back blue system and that I would get refunded for my 128.99. They received the blue system on June 15, 2020, contacted them end of June about refund, they said I should received by July 7th, called again on July 8th and again asked about my refund, they said should have it by July 16th.

I have been with Lifeshield for several years and always had a good experience. My key fob stopped working, they said it's obsolete and can't be replaced but I could get new updated Blue equipment if I signed another contract. I agreed and received the equipment in about a week. None of the new equipment works properly. It won't add or delete devices, it won't arm or disarm. It times out waiting for a response from their server. I have called tech support 4 times in the last 3 days, spending hours on the phone. The techs can't fix it. They can't even arm or disarm the system either.

Signed up for LifeShield, ADT,s DIY security system. No contract and much more affordable than their competitors. Received all the equipment I ordered, and set up the system myself. Called LifeShield tech. Support a few times who were happy to help, knowledgeable and courteous. I would recommend LifeShield to everyone!

Nice products with an easy setup. Had a great ordering experience as I had to call in because the website was not functioning. Be careful as they hit your credit card with a $21.26 monthly monitoring charge even if you tell them you do not want it. They don't do self-monitored systems if you call them on the phone, that is what I was told. - Took three phone calls and they only refunded one of the three months. I would still tell you to get the system. Just watch your credit card statement.

I would NEVER recommend anyone buy anything from this company. We ordered a system that could not be installed, their product didn't work, I sent it back after they gave me approval and a shipping label. Now they are saying "Too bad it was after 30 days." Finally I found someone who said they would because of the circumstances. After talking with their account specialist they said it would be 14 days after they received the product back before the refund would come. It didn't, so I called and got this answer. "As a courtesy we cancelled your contract but we will not refund your original cost!". Even though they have the product now.

This system is the best out there, the customer is also AMAZING. I called with a question they were super helpful and solved my issue. I love their tech and security touchpad. It's also really nice that it communicates through ethernet on my network AND cellular backup.

This company has been bad news from the beginning. Getting the system took a month, then there were nothing but equipment errors. I finally disconnected informing them that I no longer wanted their services. They refused to give an address to return their equipment. Finally, I sent it back at my own expense but they still act like they are providing me services.

Cancelling and returning my system. Tech support can’t tell me why my cameras won’t work even though I am following setup to a tee and got with Spectrum (my internet provider) to ensure all needed ports were open and my IP Address was static and not dynamic. The camera still says it’s “shipping” and won’t connect to my internet. I’ve spent 3 hours on the phone with support so far rebooting the base, my router, and the camera over and over and over and over in all different orders and STILL the system won’t work.

I purchased a system from LifeShield because of the no contract/cancel anytime ability that they advertise. After calls with customer service I found that this is not the case. I cannot cancel without sending my equipment back because they "do not offer self monitoring." Someone is almost always home and awake in my household so I wanted to cancel the monitoring because the system isn't being used at all anyways.

My husband was laid off in July. We had to look at our bills and see how we could make some cuts. We discontinued service with LifeShield. The person we talked to was very nice and confirmed the cancellation, they would stop charging our card and send a box and shipping label to return the unit (as soon as service was discontinued the battery on the keypad exploded). We waited for the label/box... Never came... Come December what we did get was a charge to our credit card for $485.00. This charge was devastating to us... How can you not see your records and know that a label/box was never provided and charge a credit card 5 months later. Seems like a scam. We contacted the company, they provided a label (no box). We returned the equipment, but no refund. What is going on with this company. I want to resolve this issue with Lifeshield.

LifeShield was recommended by my Fiance's sister so we went ahead and ordered the system. Our house is fairly large so after the initial install many of the sensors weren’t reading. We also had significant issues with the window sensors not matching up. We ordered a wifi extender which we assumed would fix the sensor issue. After spending $400, we were told that you had to use a LifeShield repeater. They sent the repeater, which fixed some of the sensors but not all of them. Then we were told they had to send spacers to make the window sensors work. Keep in mind all of this has taken about 30 days (apparently there is only a 30 day trial period). Just this week with the cold temperatures the sensors started falling off of the windows and doors.

I've noticed that there are some other people experienced the same thing as I did. I've been their customer since 2013 but I've decided to cancel the system as they are expensive compared to some other options. I decided to use self monitoring system and I called them to cancel. Despite that fact I was told earlier that I called them earlier and been told I could cancel anytime I want without being charged, I was told that they would charge me an early termination fee because my contract automatically renews for 12 months. This as I can see from other reviewers is very deceiving.

5 years ago in 2013 I signed in a contract for 5 years and I was never told that the contract will auto renew automatically, I called LifeShield couple of weeks ago to ask for the date when my contract will expire. I was told that my contract expired on October and it autorenew for one year, this is ridiculous and why not trying to contact the customer via email or phone call to let them know about the contract is expiring and give the customer the choice to renew or opt out specifically after 5 years contract. I asked them to cancel my service and I was told I have to pay a early cancellation fee $390. This is unacceptable. I will never do business with LifeShield and I never will recommend this company. LifeShield is a rip off. They don't value the customers.

I've been a LifeShield customer for over five years, and have made every monthly payment on time. I called to check on my contract and I am told that even though I was told upon signing the original agreement that I could cancel after the five years was up, that I am now obligated to be with them for an additional year because I did not inform them before the five year contract ended! At $40/month, that's $480 for the year they are trying to force me into.

I tried to discontinue service at the end of my contract. They had my credit card for monthly payments. I talked with a supervisor who said they would stop charging my card and send me a box and shipping label to return the unit. They did none of those things. I contacted my credit card company to dispute the charges. They finally sent me a shipping label when I contacted them again. I have never encountered a company that will not discontinue service and that lied to me so that they can keep charging my credit card. We wanted to discontinue service due to the company's poor response to false alarms. We could not turn off the alarm when the alarm went off when something burned in the oven. It was the weekend, so the person on the phone said we had to call back during weekday working hours. We had to disconnect the alarm and put it in our car until the battery ran out - that was many hours.

I've contacted LifeShield explaining that I am moving and cannot take the system to my new complex. The lady became nasty staying I signed a 3 year contract and would have to pay an early termination of contract fee. I do not agree, under the circumstances I must pay for something I cannot use. I'm offering to send the equipment back, and I've never paid late. This woman states once I pay the early termination fee they will send for the equipment. No ma'am I'm not paying for services and then send stuff back. I asked to remove my card off file she says she can't do that. Um yes you can and yes you will. This company has horrible customer service, and the cameras are trash. Why would I take a system with me to a complex where you have to be buzzed in and show id.

We are very happy with our system. Once we had the whole system installed it worked like a charm. We set the system up as we would want it and not as some companies do. It does everything we want. Customer Service was wonderful. We look forward to using it for years to come.

I signed up for the security service company LifeShield back in 2013. The contract terms was 63 months. I was told when I signed up over the phone, that I can cancel it any time after the contract is finished. We just found out we have to move in the next month to a different city, and I decide to cancel the service since it's over 5 years. When I called them, they said my service was renewed on July 14th, 2018 for another 12 months becuase I did not call ahead to cancel it before the 63 months contract ended. Our contract automatically renewed for another 12 months, and if I need to cancel it, I will be charged for $359.99.

I just had an issue with my security system and tried to call LifeShield and received a message saying they are closed and if I have an issue to call 911. Why have a security system if you have to call 911? I need a system that will alert the police if my home is broken into whether I am home or away. They should have a call in number 24/7. I thought that was the service they are supposed to be supplying. Very unhappy!

Today has to have been one of the worst days I have had in the last decade. I woke up and all of my cameras to my security system were not working, so I called LifeShield. They had no answer as to why they had stopped working and put me through the paces of trying different things to get them to work again. In the end, it was agreed that they would replace the cameras due to the fact that we had no answer as to why they would’ve all stopped working. They placed the order and I received the email that the cameras would be on their way. An hour later I get a phone call at work stating that I didn’t really own all of the cameras that have been in my house for more than two years. What malarkey! Here I am getting ready to go on vacation and the cameras aren’t working properly and all of a sudden I don’t own the cameras in my home.

Whenever I must call LifeShield, I always get the most pleasant and helpful technicians. I am not very computer savvy so the situation is always explained in terms that I understand and that enable me to correct the problem. I am enjoying my partnership with LifeShield.

I am very happy with my LifeShield system. The only trouble that I had was with the free outdoor camera, but it was free, so I can't complain. The system seems to work very well as designed. One must be aware of cell signal strength in one's house as I can only use the internet connection due to inadequate signal. I am ok with that for now and am looking for a way to increase that signal. This is not the system's fault, but strictly my location and building. I like the interface a lot and it instills confidence that my home is secure.

Overall LifeShield is an excellent service. Price seems in line with other services except for start ups which Ingrid once was and offered an attractive price. Since I was an early adapter I've been through several growing pains with this company, and I survived. Since I am an early customer I have seen customer support change. In the beginning they were quick to replace failed equipment at no or a discounted price, not now. Quick to answer questions. I asked a simple question several months back and was told a follow up call would be made, no call received. In the beginning I was told sensors would report battery level, mine never have. I'm still here and see no reason to change yet, but technology is always changing and hopefully so is Life Shield.

I have had this system for a months. I shopped around extensively before choosing LifeShield. They had the best prices and so far the system has been great. I had a few questions and the customer service walked me through everything. Love the mobile app! I have a kid in middle school and it helps me know she’s home safe after school. Recommend to a few friends as well. I’ll update again in a few months.

This is a great security system, it beats ADT and Xfinity. Use to have Xfinity, they made me pay for their equipment failures. Who does that? Anyways, great for the price, and you can even access from your phone or another computer system. Thank you LifeShield.

We like the LifeShield system because it's easy to manage. We have a control panel in two different rooms in the house, and the remote in the car. Plus we can use our phones. It offers peace of mind if we are away or asleep.

Since having LifeShield Security, we have had nothing but positive experiences. When our alarm went off, we were contacted immediately by LifeShield to make sure all was OK. If they felt Police were needed they were sent immediately. I feel our home is safe and secure and have no worries if we are not at home. When our alarm was set off while we were not at home, we were contacted immediately and the Police were sent to our home until we could get there. Great Company. Would highly recommend to anyone looking for security for their home!

Reliable service over more than ten years. Easy to install and very low maintenance. Very helpful when we had an issue with the base station connection. Good notification whenever loss of connection. Fast and reliable when ordering replacement parts. Cost has been reasonable through the years.

I have been very satisfied with the protection I have received from LifeShield. I do believe the monthly monitoring cost are a bit high. Customer service was very helpful during the installation and a couple of times I needed to make a repair.

I would definitely recommend you to family. You have been very reliable... When I was having trouble with paying my bill you came through with a solution for me and I appreciate your understanding and I thank you so much. You're awesome!!

My wife and I have been LifeShield customers from the company's inception. We have always been pleased with the performance of the hardware and the excellent telephone service we get from Tech Support when adding or changing hardware and/or configurations. In one instance they honored a warranty claim way past its expiration - without us asking them to. We would highly recommend this company.

We’ve been with them for years and couldn’t be happier. The self-install kit was easy to do and there is always a friendly voice to call for help if needed. The customer service is excellent and the price for monitoring is very competitive. We are so glad that we chose LifeShield Security and would recommend them to anyone!

Have been a customer for many years dating back prior to LifeShield Brand. Overall, the service has been excellent. Have recommended your product to family and friends over the years. The equipment has been trouble free even though most of it is long in the tooth as electronics go. I would like to have cell back up but I gave up on that possibility which does put the brand at a disadvantage to newer products in the market.

All of the equipment on the system works wonderfully. The customer service is second to none. I've been a customer for years and will be for years to come. The shipping was quick and painless. Installation was easier than the original equipment from nearly ten years ago.

This is an excellent company with great customer service. I’ve had the equipment now for years, very dependable and was extremely easy to install myself. I definitely recommend this company and would never consider changing alarm companies. We are very happy with this service.

I was with InGrid the original company before there was a LifeShield. The transition between companies was smooth from my end. I started with InGrid when you had to purchase every piece of detection (sensors) yourself. I have some items in service Lifeshield doesn't even sell anymore, yet they do still support. I have been with them over 20 years. Over 20 years ago there were only a couple to use wifi etc. Now there are many more but I don't know if they are as good as my 20+ years experience. Over the years I have replaced many sensors, however, only one major problem in all these years, Motion Detector went off as it quit working, police showed up. That was only one Motion out of 3 I use daily for over 20 years. I would recommend them to others!

I have been a customer for LifeShield for almost 5 years and can pleasantly say the relationship has been great. I am glad I did not flip to DirecTV. LifeShield has provided the same if not better than the big box people, however at a more fair price. I like the alerts I receive and the response from the monitoring team when I accidentally set off the service. I think in my almost 5 years of service, the police were sent 3 times, all accidental, but the response was quick. I would recommend LifeShield to my family and friends.

Good system, seems adequate. Biggest problem is I never hear from the company, i.e. new products, updates or anything. Monitoring price is over $50.00 a month, I feel this could be considerably less. I am looking at other companies and devices to cut expenses.

Funny how when I was trying to decide if I should go with your company customer service would call me back right away. But after signing the contract and receiving can't get anyone to call me back on exchanging equipment that was ordered in error.

I have had my LifeShield home security system for 5 years at least, and have never had a single problem with it. No sensor issues, no connectivity issues, nothing. Monthly billing was the lowest I could find and has remained consistent. I used to have ADT before they and it was horrible - always going off in the middle of the night. They would send a tech to fix it, but the same problem kept happening. I am so happy I switched to LifeShield. The tech people are awesome, and they call to check up on me periodically to see if everything is ok. We got a LifeShield system for our vacation home too, and we love it because we can see any time someone is coming or going there. The flood and temperature sensors help us to know that everything is ok - which is important in case you're worried about it getting too cold and the water pipes bursting. I highly recommend!

I have tried to cancel my account four times over a period of 4 years. They always have an excuse why I can’t. The system has never worked and they keep telling me I renewed my contract. So therefore they are robbing me. No one should force you to pay for something for 4 years you don’t want. That doesn’t work. Do not use them.

I ordered my LifeShield Security System a few months back and I am extremely happy with my purchase. I use my system to monitor my horses through my mobile app. I also travel a lot so I able to monitor that my animals are being cared for on a daily basis. The app was extremely easy to download and use. Wow there is no extra charge for using the app. The customer service has been outstanding the sales agent and the technical support representative were both informative and well educated on the system. This system has put my mind at ease when it is necessary for me to be away from my home.

Do not get an alarm system with them! They locked me into 3 year contract through DirecTV - worst decision ever. The equipment is broken and they won’t let me out of my contract without holding my account information hostage. They won’t provide me with a checklist of return items until I pay money. DirecTV signed me up with a company with which they parted ways. This is very unethical and disappointing.

I have been in a contract with Lifeshield for almost three years. Actually in less than 4 weeks my contract will be up. I was not planning on continuing my service as I do not use it. I have not problem with paying for the last month my equipment is no longer working. When I asked for a credit the customer service girl said they do not offer credits. I asked to speak to a manager as I did not want to waste time calling back to deal with technical support and then customer service to get new equipment set up just to cancel it all in less than a month. The very rude Customer Service manager would not even get on the phone with until after the third or fourth time of me asking. He then only told me there was nothing he could do that my only option was to talk to technical support before he could do anything. I finally wasted my time and spoke with them only for them to tell me I had outdated equipment and it would need to be replaced.

This LifeShield review will touch on the highlights of my experience with them. It started off easy enough with a full free install. Within 2 months the camera stopped working and the sensors were disconnecting off and on throughout the day. I called and they said maybe the batteries were going bad. Even though they were all new and recently installed, I replaced them all anyway. They did send a new camera to replace the old one and it did the same thing the older one did, I could never get a consistent week of service without the camera failing. After a week the sensors on the entryways started failing again, and some fell off where they were attached, so I got some double sided tape and stuck them back up. Just to have them disconnect after a week from the system.

Once the system was installed, the company went silent. I accidentally set off my alarm a couple of time and never once did I receive a call. The system is constantly offline and the couple time they fixed an issue did not help one bit so I decided to wait it out and use the iPad as clock and weather clock. As the end of contract period approached I called to tell them I will not be renewing. I called 2 other times after that and ended up hanging up on the rude woman who refused to put a supervisor on the line. I also requested for them to stop taking money from my account because the system is not working and I cancelled the service. They wanted to collect a lump sum payment which I refused since I believe I have the right to terminate a contract if it is not working for me.

This company is the worst. I've had a non-existent alarm from day 1. I have a lot of technical issues and they won't come out and deal with it. They want to just troubleshoot over the phone. This is by far the worst decision I made ever. Buyer's beware!!!

I am using Lifeshield from past 4 years and somehow didn't use the system much. Very highly complicated to install, parts and window sensor does NOT work, they fall all the times, very bad security system. I am requesting them to cancel it from past few years and they said I have 63 months agreement and need to pay for next 5 years. Wow, they are crazy. I installed the security system in 2013. You cannot remove your credit card from their profile as well. VERY BAD SERVICE, PLEASE DO NOT USE LIFESHIELD.

The system never worked properly - they sent hundreds and almost continuous automated e-mails of disconnect and reconnect over the span of months. After never getting the sensors to work, we finally gave up on the system and it was offline. They continued to charge my credit card $42 per month. I would think out of good customer service they would stop auto-billing and cancel the service with no charge. Instead they charged me $90 to cancel service "per the contract" - after billings of over $500 for NO SERVICE. It's extremely disappointing when a business fails to care about their service and reputation. I will certainly WARN against DirecTV's "Life Shield" scam. Money first, customers last.

I had this service and equipment for 2 years. From the start, the keypad did not always work. I consistently needed to reset the keypad about once per month. The motion sensor did not work properly with ANY pet in the house. So I had to remove it from the system. Recently, I moved out of state and called to have the service cancelled. They told me that MUST pay the early termination fee, because I had signed the agreement. This, in my opinion, is completely unfair! When I signed the agreement, I did not foresee that I would be relocating to a place where I could not take the system with me. If you are looking for a home security system that doesn't work and you would like to flush money down the toilet, call LifeShield. They will be happy to take your money and give you junk!

I've had LifeShield for over 3 years and decided to cancel in order to consolidate my services. I called them a week ago to let them know I would cancel and they said it was fine to call back once everything was finalized. When I called them on the weekend they said I had an automatic contract renewal. I told them that the previous agent never said anything about the automatic renewal and they said she didn't work in the cancellation dept. How would I have known that?! They apologized but I still had to pay the fees. I would never refer anyone to them or sign up again.

Lifeshield forced me to sign up for a 3 year contract in order to receive their products. I have called numerous times about products that do not work and about canceling our services. They are always extremely rude and unhelpful and refuse to do anything about the service. They refuse to end my contract so now I am stuck paying money every month for a service that doesn't work. DO NOT USE THEM! This is a scam and a waste of money.

After having this failing system for over a year and continuously dealing with the incompetent customer service representatives, we weren't disappointed when our new landlords of our new home said the system couldn't move with us. Our new home was already wired with an ADT system and they didn't want another installed. Upon moving out and removing the system from our rental property, there were patches of drywall that ripped off with every window sensor removed, as well as with each door sensor. This was all caused by LifeShield's installers not us. Throughout our time with LifeShield we had sensors fall off of the walls triggering alarms, we had a kitchen fire that went unnoticed by their fire sensor - which was placed in the kitchen by their installer. We've had numerous system outages, false alarms while out of state, false alarms, calls from the local police and LifeShield always just had us reboot our system as a resolution.

I've tried to contact LifeShield several times, once with problems with equipment, another with accessing online account and again (after one successful phone call) I tried to call back about questions regarding making arrangements to pay past due balance. It seems very difficult to get anyone to communicate with me either by telephone or online. This is my final attempt and Monday I will return the equipment but I plan to send past emails to your corporate office to show some of my failed attempts to contact LifeShield to argue contract obligations. As I've stated in the past, if this is how you communicate when there are technical issues, I don't trust your ability to respond to emergencies!

I made the unfortunate decision of switching from ADT to LifeShield Security last year. My only reason was going with them was to bundle my bill with DirecTV. I have experienced great satisfaction with DirecTV, so I was thinking I would receive the same great service with the security company. However, LifeShield and DirecTV are polar opposites. I have had to contact technical support 12 times for issues with my service within the past year.

I recently moved after a death in my family. I was unable to get a strong internet connection for my service, so I ended my contract. When I had LifeShield, I LOVED it!!! I felt safe and secure. The system is user-friendly and I will recommend it going forward.

Your Tech rep helped me to get my system working again when I had a change in my internet password and could not get it to work correctly. She was extremely helpful.

The tech help me with the issue. He walk me through the steps and the problem was solved. Thank him for me. I forgot his name. Thanks.

Pad not working. All was Aces!!

I had trouble with my camera. The tech support person got it going again. Thanks!

Thanks for all for your support. The support team was very helpful.

Your customer service person helped me reset my password.

I have been one of the very early customers of LifeShield. I was the first customer in Walnut, California, as I was the one who called the Walnut Police Station to introduce LifeShield company to them in order to set up the monitoring process. The very first day, when I signed up with LifeShield, my decision was made that day mainly due to the courteous nature of the gentleman in the customer service, who signed me up with the service.

I noticed on Friday July 15, 2016 that my control panel screen was completely blank, but the alarm system was activated. I called customer service to figure out how to disarm the system since my battery was not working and was told to go online to the website and log in from there. I am disappointed that you all do not carry the battery that I need in stock. It makes using my system very aggravating, and nowhere can it be found.

I was given assistance with finding my password.

I purchased my system 2 years ago and the cellular option was never available. I went to buy the add-on many times to find it out of stock. Recently our neighbor across the street was robbed and I needed to get the cellular because my internet cables are exposed on the side of the house and can be cut very easily or just disconnected by any thief in any case. It took me a while to finally get the upgrade approved and now my mind will be at ease once it is installed that my wife will be protected and not walk into a burglary in progress. I am hoping thieves will run from a house protected like this knowing police will be on scene in minutes.

Red light on monitor connection. Reported and rep told me what problem was. Very Satisfied.

I don't have any issues with tech support. I'm not happy with your CAMERA. It's been a week since it has not work - meaning it does not send notifications when door opens.

We call to request help. The service was excellent. The person was very professional. Very helpful. Kudos for him.

I had received an email telling me I'd receive an upgrade of equipment. I received two. David helped me to make a change in my equipment and sent me a label so that I could return all the excess equipment. He was courteous and helpful.

Talked me through reinstalling indoor cameras and troubleshooting tablet. Very nice and friendly. Very helpful.

My experience was good. Both folks I spoke with regarding this issue were fine... My only concern is that the first person gave me a ticket # to call back on and the second person didn't even seemed like that would help anything. Tickets are there for a reason. To track problems...

Changing of credit card # - Your service person "ROBERT" very unfriendly and not helpful.

Assistance in receiving account information - Lady was very knowledgeable and kind.

Customer Service was very helpful and patient.

Finding information about pass due notice. Found agent very friendly and helpful.

I did not have a dial tone and the phone have to be reset.

One camera is no longer connected. Was advised to call internet provider about 0.72 upload speed and 2.00 is needed. After contacting them I was advised that 0.72 is normal. Camera has worked for about one year until now.

Efficient & very helpful!

Very friendly staff and extremely helpful/professional. Great.

Install problem - Could not get green light to come on. She helped me hook up to my WiFi instead and all went well after that.

Resetting login password - Customer service rep was polite, knowledgeable, efficient and understanding. Fixed my problem very quickly.

I've been having problems with my window sensors for maybe a year? It's been way too long. I'm losing my patience. So the woman was very kind, said that I had credit on my account and is sending me out new sensors so I can just reinstall all new sensors. It's either that or I need to buy a new security system in place. I've been having to leave mine off because it keeps sending false alarms because of the dining room window, and now also my living room window. I have not moved anything or changed anything since I installed them, with the exception of replacing batteries. I just don't understand it. I've become very disappointed in my system come after many many years of being totally satisfied. It is pointless to have a system that I can't arm when I leave the house or go to sleep at night.

This is the best system, and we have tried several. Everyone is so helpful when I call with a question or issue, and I get the support I need right then. It is good to know that we have cell tower back up since we have had issues with our new internet. LifeShield gives us peace of mind.

They did a nice job.

I had to call for assistance because I had the incorrect password. When installing the new touch pad my wife had changed it for some reason and it wasn't in my records. My call helped me correct the problem. Thank you!

I had a camera that was not working. The tech walked us through step by step to connect the camera. He was very thorough and knowledgeable. Excellent service!!!

The technical agent did great job of identifying and correcting the issue in a very short period of time.

Young lady walked me through the steps to take. Concluded that I needed a new siren. Sent mailing label. Disconnected siren from monitor = good to go.

I have been experiencing issues with false alarms with one of the sensors. I now have to pay $250 fine to city, due to false alarms. I would like to have my account credited, as there is nothing that caused this on my side.

Customer service. Robert and Clayton were excellent! Keep it up.

I changed internet subscription from Time Warner to AT&T. AT&T could not support the cameras, so I had to change back to Time Warner. It was a mess. The techs came out for Time Warner and could not fix, but the agent on the phone was smarter than everybody and stayed on the line with me until everything was in working order. She was the best! I wish I could remember her name. She was smarter than everybody!

Very informative and great customer service.

I called regarding the change in my bill, I noticed a $10.00 hike. The rep was very pleasant and concerned. She handled the call very professional with all intent to resolve the issue in a positive way. I was very satisfied with the outcome.

Excellent. Great customer service.

Thank you for your service, for your help walking me through setting up my fire alarm systems.

My recent experience with the rep was above expectation. He was respectful, knowledgeable, and extremely patient as he walked me through the process over the phone to resolve all three of the issues that I had called about.

First person was not able to help. Called back a couple days later, and that person fixed the issue.

My phone call was answered quickly and she changed our billing credit card to another very promptly. Thank you.

Fixed my problems quickly and efficiently. Very kind customer service reps. Thank you for your excellent service and support!

System went down and I called for assistance. Operator was very helpful and patient and we got it going the first try.

My motion sensor fell off the wall and everything I used to re-install it failed.

I love how I can call anytime and speak to an actual agent. They do not rush me off the phone, and listen to what my concerns or needs are! My family and I love LifeShield!

Tech problem - Very happy with service.

Lifeshield has been an excellent alarm system for my household. The only reason I would cancel is because of our financial difficulty.

Siren on master bedroom did not work. LifeShield sent new siren detector batteries (2) pack for window.

Great, patient & courteous. Always been supportive. Thanks.

Great customer service!!! Very helpful with issues.

Account blocked. The help I received was fast and right. I need a new sign to go in my yard. The old one has faded. Thanks.

My grandson did not get the numbers quickly enough so you called me. But I did talk to service to get our code name which I had forgotten. Both departments were very helpful and courteous.

The cameras would be better if they detected motion and had a wider view angle.

Getting iPhone malfunctions of the system.

My system kept giving a broadband outage alarm. The technician walked me through a reset. No problems since.

We've had LifeShield for almost a year and we love it! The phone app is a huge plus as we are able to alarm and disarm at our convenience and the live feed from the cameras is also a very nice feature.

The representative was very helpful, friendly, and respectful.

Thank you for assisting us in replacing our broken key fob and helping us get the new one working. Support was very helpful with quick solutions.

Very pleased with the whole experience. We are up and running again. Thanks for helping us step by step. Great job.

The unit wasn't working and needed to be rebooted. The tech advisor was very helpful in getting the system up and running again, and also explaining what to do if this happened again.

Agent was very helpful.

On the day that the security stop working, I made a call to LifeShield and spoke to a very nice Rep. She was able to walk me through everything and drew to conclusion that our base box was bad and was going to put in an order to ship one out. Well it did not happen that way. I called back after about 4 days to find out no order was placed. The rep I spoke to assured me that it would be shipped out and we did finally get it. She was very helpful and said that I would see a 10 credit on my next bill. I was not real happy about the credit then having my service not working. My husband is a Vet and due to his health issues having the system helps out a lot. Overall the customer service in the future may want to give a courteous call to assure the customer information have been ordered.

We have been having problems with all of our equipment for the past few months. We now have our internet and router updated, but we still have only one key fob that works, and our motion sensor for on the wall still is not working.

Always great service.

I call for help with my new internet provider. The technician connected my service. He walk me through how to set up and he looked at the connection through the internet and now my service is working good. Thank you very much for the service and response.

You guys do great.