ADT Self Setup Reviews

A very good product/service :)

I forgot to set my system and had to stop at a library about 30 minutes from my home to try and remotely set it. I was unable to log in from that computer so I called and the representative was able to arm my system for me.

Had an email that I received after going to bed saying that communication had been lost. When I read it in the morning I was very concerned, so I called to discuss. The tech who helped me said the system had reconnected within 10 minutes, answered all my questions, and said he would set up the system to also email when the system reconnects in the future.

I was not satisfied with internet security because of the speed my provider gives, so I changed to the cellular security system.

We had a broadband outage & I contacted LifeShield for an update on our security system. System was checked out & all's good.

My alarm system was off and we couldn't connect to the Internet and he walk me every step to get it running. Very nice guy, funny and very patient! Great experience.

Alan took his time and help me resolve the problem after I had spent several hours reading and trying to get it back on my own.

Very helpful. Awesome to talk with. By far the best customer service I have had in a while! Thank you.

I called customer service because a component had stopped working. The representative was very helpful and worked with me on the testing process before determining a replacement part was needed. The representative was knowledgeable and patient. This was a painless experience.

Service transfer - All was good.

Whenever I call I feel very good with the answers I get. Support team very mannerable and you can understand what they are saying to you. If not, they explain it further. So I do not feel used or cheated.

Cedric was very helpful when I called him about our system being down when we were out of town and unable to do a manual reboot of the base unit. He explained well about the system's function even when broadband access had been lost.

We experienced a false alarm yesterday when my mother entered the house and the keypad did not respond to our code. The person on the phone that helped me was beyond fantastic and helped me to get through it and also helped me identify what could be happening with our keypad. We changed the batteries, unplugged and it worked perfectly. Thank you!

After a long troubleshooting call we determined that several ports were blocked on my router. I have had them opened and the camera still isn't working so I'll be calling back. However the tech I talked to the first time was VERY helpful and I appreciate his time working with me.

I was surprised by the increase in my monthly rate. Rep recommended Cellular service which is comparable in cost and has less call drops because it's cellular.

Very satisfied with LifeShield.

Our camera was determined to be broken so we were sent new one.

Problems with disarming - Arm system and it turns itself off 2 times.

Every single person I dealt with on the phone or in person from day one was fabulous! A true example of outstanding customer service!!! Thanks so much!!!

Called in to report above subject items not functioning properly. Agent was exceptionally helpful and solved my problem with completely satisfaction. She was extremely helpful and very patient. A great experience.

She was very helpful and knowledgeable. She went above and beyond to help us with our order.

My keypad problems were solved quickly. Female that helped was great.

Antwan (sic) helped me to recover my passcode. He was very pleasant, calm and knew exactly what to do. I was upset as we had our first alarm in the several decades of being a customer; a plumber set off the smoke alarm when soldering. Your people called and asked for the passcode which after all these years I had no idea what it could be. I explained the situation but she called the local volunteer fire company anyway; this took people away from their jobs to rush out here. If this had been a door activated alarm I could understand calling the police in this situation, but not when someone present in the house says there is no fire and can explain what happened.

Broadband outage affected security cameras.

Honestly, wish you guys were still in business, how better service and support from LifeShield than I do with Digital Life (ATT). This company will be surely missed on my end.

Help with permits - The representative was accurate, knowledgeable, fast, and friendly.

I received an email stating that I was 2 months late with my LifeShield account, when in fact I had switched to AT&T. The customer service person took care of the issue.

Had to get help to empty media cache. Great service, hope I remember next time.

Very happy with my LifeShield. Am just having one problem, I can't get the wifi to hook up to my iPad by my bed.

We have experienced 2 false alarms. Police came out and we were not call either time.

Thank you. You were very helpful.

Situation was handled very professional and the tech was very friendly and easy to work with.

Constant problems with back door sensor even after I had to pay $100 for repeater. Cameras always disconnect and the keypad has to be reset. Too many problems. Wondering if alarm will actually work if there is a problem. Not worth the money. Wouldn't refer to anyone else.

I have to say that your customer service is extremely well prepared and extremely courteous. Whatever training or customer service protocols you've established please keep them up! Great customer relations staff!!

When keypad shows house in lockdown you can open the front door or window and alarm will not sound, police will not call or respond. Changed the battery out with new ones and it still didn't fill the problem.

Good service but needs better equipment.

Very, very satisfied with the alarm and customer service.

Both iPad and white module not working. Cedric was so patient and kind while working with me. Both items used to arm alarm were not working. He patiently walked me thru to correct my errors.

Was having Trouble connecting my older RCM811LS Cameras via wireless, so They sent me 2 newer models.

As much as you pay for the cameras you should be able to watch it on tablet as long as you want instead of 5 mi. It not fair for them to give or sell you this equipment that they don't include how it works or details about camera. They need to describe the ins and out in detail, what it will and will not do. When you get the merchandise it's too late you either pay a electrician to run the wire or you do it yourself. Still you are out of time and money and when you call in they explain to you how it works and say "We are SORRY" BUT DON'T FIX IT. That isn't good business because that customer has all that time invested in it.

It is great to know when I leave my house I can feel as though I don't have to worry about my house because it is safe and sound. The app on my phone is very easy to use and I love my LifeShield.

Lost communication with base - Problem was resolved.

Recently had our windows replaced. Had problems getting alarm system to work properly. Technician Carlos walked through the procedure to get our system working. Not only was he professional and very knowledgeable, he was very courteous & friendly.

Sign was broken. Called about a replacement. Was told there was a charge plus shipping costs. The person I talked with said he would see if he could get the charges waived. Which he quickly did. I appreciate the help he gave to me regarding this matter.

He corrected the problem to my satisfaction with no hassle.

We had some sensors that weren't responding to the burglar side of the system. Bilinden (sp?) was very helpful and resolved our issue. He was very courteous and informative.

The agent was friendly and helpful.

Each time I have had to call in I receive quick and courteous service. And also, when my alarm accidentally went off when I was cooking and smoking my kitchen up there was quick response with a phone call to make sure everything was OK. I really appreciate the service. We are seniors and need to know we are safe.

I have had difficulties with the security pad and each time I call LifeShield they are so helpful and accurate. I have been very satisfied with LifeShield.

Your agent was the best. You should be proud she represents LifeShield!!

Love the service. I would recommend this to any other family.

The technician helped me reset the base and keypad so the alarm could function. Even though I received new components for the alarm system it seems like I'm still fighting the same battle with these broadband outages causing phone calls to reset the system. Not good. Is this a problem for the future?

I called because for some reason the system went offline.

Cancelling account. Basically I have a family issue and have to take care and move in with a relative. Sad to hear how unsupportive this company is.

Your rep helped me assign the cameras to the right address, got it going. What more could I want.

Our motion detector would not hold a charge, after changing the battery frequently. I called and a replacement was sent the next day. Hit red star on installation by mistake, could not remove.

John was very helpful & patient in getting my issue resolved. However, I am not completely satisfied with the system. Thank you.

I had an issue with a battery and they replaced for free. I also had an outdated shopping credit and they renewed it for me quickly. All past issues I have had have been quickly and easily resolved. I recently moved to a new location and taking and setting up the system in this location was a breeze.

Was disengaged. Helped check it out and reconnect me.

Last night my fire alarm kept going off. I called tech support at 10:30p and they had it fixed for me within moments. I'm always impressed with how well your people know the product and can pinpoint any problems exactly.

Customer service reps was great and did everything to help me.

This last contact with your service amounted to arranging for the return of all LifeShield equipment. I received the shipping label and packed the gear and sent it off on the 8th of Feb 2016. (Although marked below - there was no INSTALLATION. Just a collection of gear, packing and taking the package to UPS.) Job done and thank you.

Ordered new equipment. Everything went well and the associate was very helpful.

I had questions regarding how long my contact was and he was able to answer my question. I also asked how much would it cost to break my contract. He was able to answer that question as well.

The technical help was professional and very well done. Worthy of emulation by all techs.

Whenever I have had to call LifeShield, the Customer Service folks have been superior; helpful and courteous. THANKS.

My 2 1/2 yr old system is running into lots of battery needs. I think your pricing and service to get the right ones without confusion is very customer-driven. Little things matter, and you are doing an outstanding job. Thanks.

Issue with credit card, permit, and a cycling sensor. Each item was addressed and corrected.

The rep who handled my issue resolved it in less than 5 minutes by talking me through resetting my base station, removing the battery and rebooting the system. All done in one call while he stayed on the line. AWESOME service.

Very satisfied with customer service representative. Worked very hard to try to rectify the problem. Waiting to receive a new base for system.

I was greeted nicely and had all needs met. Thank you.

I called due to the voice that stated door open or close was not playing on the tablet. The technician was able to to get it working in a short time. He was professional, patient and I was a very satisfied client when I hung up.

I received the upgraded hardware for my cellular primary system and was able to get it set up without too much difficulty. However, the date/time on the tablet would not auto correct, so Carlos walked me through a series of steps to manually adjust it. This system is at our cabin in northern Minnesota and has no internet service, so cellular service is my only option for a security system. Until you came out with the upgrade, I had been disconnected for over a year, which was very disconcerting, so I'm pleased to be able to monitor the system once again from Minneapolis. In addition to the entry sensors, the temperature sensor is of critical importance. The temperature during the winter gets below zero quite often, a couple of years ago dropping to -47 F, not factoring the wind chill. Should the power and/or the furnace go out, I would have very little time to respond before the pipes would freeze and burst.

Couldn't arm alarm. Service tech helped me discover problem in a couple of minutes. Just needed to unplug and remove and replace batteries. Relieved. Thanks.

Excellent customer service. I've always had friendly and helpful experiences!

Easy fix. Reset box with the help of your Tech.

Our remote was not working, your staff member had me check a couple of things, determined it was not functioning correctly. She ordered a new one as it was under warranty.

She rebooted the fire sensor twice to get it to work. Very happy with what she did and the instructions she gave me to complete it.

No complaints. It's been great.

The key chain remote is very fragile that it breaks very easily. The remote needs a case to protect it or outside case replaced. Otherwise, I am very happy with this system and recommend it to anyone who wants to feel safe their residence.

All of a sudden the base was blinking yellow, then red and it scared me, but I called and was walked through to troubleshoot the problem. The lady that was helping me was very understanding and I appreciated it. I am 64, have dogs, but still wanted to be armed for security. Thank you so much.

I had a problem where my base station needed to be reset. I called at 10PM on a weeknight and someone answered promptly and pleasantly and resolved my issue within 5 minutes. Great service I would highly recommend.

Quality service. Always had a good experience. Swift, reasonable action taken from customer service when needed. A quality service at a sort of high but near reasonable price.

After a few min and several attempts we were able to solve the problem. I was satisfied with service. I have just had a few issues with the system.

Key went blank. Service tech had me unplug the unit power cord, take out batteries, insert new batteries, and reverse order. Unit then worked.

It was hard to get through to the tech support department but after 20 minutes of trying we got through. The tech support had our problem resolved in less than 5 minutes.

Happy that a solution found, not so happy that I have to fix myself when the part comes in.

Really good rep. Very good at what he does. Highly impressed with his knowledge and seemed like he knew the answers to my questions in less than a second. I hope you all recognize him as an asset. As we prepare for our first child, he did a great job making it easy on me... And therefore, my wife with peace of mind.

So far, been very happy with LifeShield service.

Customer Service team addressed quickly and effectively.

I got a new computer, and thought that I needed the system to be hooked up to it, but I was told that it is hooked up to the router and did not need to be changed.

Great customer service.

Mr. ** couldn't get my touch pad updated so he had the engineering dept. to update the device. It's now updated. He also ordered a garage motion detector for the useless sensor that had been installed. I hope it will work!

The console notified "lost the siren detector". So I called to ask for technical support. The customer service person answered my questions very clearly and professionally. I followed the instruction to replace the battery, and the problem is resolved.

Keypad not responding. Received clear and concise instruction on how to reset keypad.

Connectivity issue resolved finally through last agent patiently. Recommend that ALL older equipment be changed out for newer versions. After the issue is serious, SECURITY!

Customer rep very very helpful.

Great service. Answered all my questions and was very sincere. Would recommend service.

Happy with my experience.

Very good customer service. We sometimes have problems with the app on phone. Doesn't want to live stream a lot of times. When it does it is good color and we love being able to see in our house while traveling or at work. We can see what the kids are doing, the dogs and cats. When people are going in and out and which doors are opening and what time. Perfect for our lifestyle. Would highly recommend.

The Customer Service Rep solved the problem with the mini-control panel; however, now it is telling me that I cannot arm the system. I believe I saw it flash that I needed to change batteries in the CAMERA which is located about 10' from the floor over a window. I AM 76 YEARS OLD - How am I supposed to change batteries in that camera? Can I bypass the camera on this control panel?

Driveway camera not working properly. Replacement camera sent. Representative very helpful in assisting me when trying to get camera to work. Very patient with me since I did not set up system - a DirectTV worker set system up for me. Representative very patient with me.

The help on the phone and things to keep me as a customer was excellent! God Bless!

Customer service person understood the problem and we were able to resolve the issue quickly.

I feel very safe with my alarm system.

When system is set to away it continuously goes off with no one there.

Lost sensor. Service was very good.

I have sought technical support three times, at least. The respondents have always been patient and understanding. Further they have been knowledgeable and friendly. My problem has always been solved to my satisfaction. I am pleased.

Tamika was my customer service rep. She was so polite and patient. I really enjoyed talking with her. She explained directions in a clear manner and by the end of the call we were joking!! What a lovely lady!! Great job on customer service.

My call last night to technical support provided me with the best customer support I have ever (stress EVER) received during a call with any company. I am a former customer service manager and currently manage a logistics department and wish my employees handled our customers with the same expertise and commitment as I received last night.

Just good help.

Problem was effectively diagnosed, corrected in a timely manner.

The representative was very patient and knowledgeable. He explained exactly what I needed to do to rectify my problem of a magnet that detached from my sliding glass door and I was able to fix it myself. Thank you!

I switched to Digital Service and I wanted to make sure my account was going to be closed correctly.

I called to report that I am no longer receiving email alerts. I spoke with Jasmine who explained that my current system is 2g and I needed to upgrade to 3G. She ordered the equipment to be shipped to me and told me to call when I received it to receive help with the installation. She was extremely helpful and pleasant.

Had a problem with our LifeShield remaining in practice mode after seven days. It didn't become a major issue until we left town. We turned on the system before we left the house. When we checked on the system using the cellphone app, the system was disarmed. We had to arm the system again and again. Finally, we called tech support and the customer service representative informed us our system was still in practice mode and the issue would be resolved in two days. I should have called sooner after the installation date when the system was still in practice mode. The representative was friendly and took the time to resolve my issue.

Robert in Pennsylvania did a great job updating my account information.

Contacted you to update card being charged and to change due date when payment was due, which I have heard nothing back on. Rep was suppose to call me back to let me know if you were changing my due date for my bill. I haven't heard a word back from her.

The tech that helped me was great. The LifeShield product itself is junk. I have to call tech support once a month because my system is always not working. When I called this last time the tech did a great job and was very nice and helpful.

You guys are doing great. Whenever I have a question you are able to help me through. The only issue is when I need you after hours but no biggie otherwise.

Having trouble with base unit when reconnecting sensors.

For the second time since I have been with LifeShield my order didn't go out. Customer service via phone is great but the ball gets dropped somewhere when it is time to ship out. This I am not happy with. I have to call to find out where or what the status is of the product shipped out after a month or two when it has not arrived.

Tech had me up and running in minutes. He had a supervisor call me to set up a return for my camera. I've not been able to use the camera since there is no power source to connect it to. So, they are allowing me to return it and credit my account!!!

Jim (Lifeshield agent) took personal responsibility in investigating and resolving my question/issue. He took it cradle to grave and found the answer I needed including a follow-up call to clarify my alert triggers. Great customer focus and support.

Received help with setting up my service and activating my system. Representative was patient, thorough and professional.

Excellent service as usual.

Couldn't remember password in the excitement when LifeShield called after smoke for kitchen set off the fire alarm. Verified difference between pass code and password and confirmed password.

Customer service satisfactory.

It is really unfair that you have the 7-day grace period after service installation and that's when your contract is in effect, but then problems don't start until system is active and you stuck in a contract, you want $750. To move to Digital Life when my cancellation fees are $450. I have had too many problems with my keypad, key chain, Android app, cameras. I am most likely switching companies.

I was disappointed that after I told the lady that I had to cancel the service because I could no longer afford the monitoring fee that she tried to sell me something else. What part of "I can't afford it" was unclear?

Nothing bad. All good.

The customer service rep. was very courteous, friendly and helpful. She resolved the problem to my satisfaction.

Phone support was good. I sent an email inquiring about some items and was addressed in a timely manner.

My front door alarm is not working.

I finally got a permit number and supplier to LifeShield so I can have the house monitored. The only issue I have that I don't know how to fix is that the front door keypad is not working.

Helpful and professional assistance.

On Dec 19th, I called to cancel my service effective Dec 30th since I was moving to a new home that didnt require a security system. I was then offered 2 yrs at 1/2 price (so was I paying double what I should have for the past 5 years?!). I was advised to call on the actual day I wanted to cancel. So, I later called to cancel which was processed. However, on Jan 15th, my CC was charged. I was not under a contract and my last payment should have been Dec. The rep I spoke with quickly apologized and processed a refund. But, this experience does not encourage me to use them again. I was probably overpaying and they attempted to continue charging me.

All of my questions were answer and a solution was suggested for my lost fire monitor. I will install the new monitor once it arrives.

Was happy with everything except that I don't know what to do with old broken equipment..

I am truly pleased with service and equipment. I do wish you had an affordable deal on adding video to my security system.

Tablet does not hold a decent charge.

Broadband outage daily. Gave me some ideas. It may be my Comcast updating overnight.

Great customer service. The person helping me was AMAZING. She actually cared about my issue and helped resolve it.

I am not tech-knowledgeable to oversee the constant non-connecting to wi-fi needed for the service of this security system and therefore I have had issues. Blame my Netgear box I inherited by my husband, and Verizon landline and internet through DirecTV which then gave me Hughes internet. They are all nice but each company told me either to buy a new Netgear (router) or it was passing it around on each other's products that I use. SO I switched service to one Box router AT&T as it is their problem now and it still is a issue about getting the system to work w/ home LifeShield. The home shield did lower my monthly bill but I am now at the point when I am done with all contracts, to give up on all systems, and return to simplified ways and no contracts, do a antenna and lock up w/ board indoor. The good news is after this has happening off and on this last yr, they are now going to come out see what to do. Thank you.

My cameras were not working with my Wi-Fi. Also, my control pad was not working. Daniel was able to walk me through solving both issues. He was very helpful and patient.

The young lady that helped me was very friendly and knowledgeable. Great service.

I've had techs in to my house. They can figure out why the alarm trips. Motion sensor shows movement but does not set off alarm. What's the good in having it? When I call tech support they tell me I'm wrong, when I can clearly see the order of events that have unfolded. If I weren't under contract I'd switch to SimpliSafe.

We had just called to update the touchpad. Very good customer service.

Tablet did not work and they helped get mine replaced quickly.

Contact with me and police was great... They called me and let me know what was going on. They talked me and the police on how to pull up video of the crime. Altogether they are a very great access to the safety of my family and home.

They were friendly and helpful and I didn't have to wait long to speak with a representative.

I couldn't log in and I needed to change my draft method. He helped me get in, get it done. He was very friendly and was ready to help me with any other issues. Give him a pay raise.

Had a good experience with LifeShield. Technical support was very helpful.

She was very knowledgeable. Guided me easily through each step. Everything was clear and explained thoroughly. Not the same experience when I called another time a year before.

Very helpful and solved the problem.

Pad showing "system alarmed" even though it wasn't alarmed. Very nice customer service representative.

I called to cancel my service, I been a loyal customer for almost 2 years (19 months). I sold my home 7 months ago and moved into a apartment. I have not used the service in 7 months. My system has been disconnected for the entire time. I called to cancel due to lack use and it's cheaper to pay 195 cancellation, then to honor my contract at 39.99 which is over 400 bucks. The lady in cancellations was rude and kept telling me what "could not happen" even if manager came back. And would not let me speak to another manager. She was at lunch and would not come back for awhile. Apparently it's only 1 supervisor on duty. She said she would get my name and number and call me back when the supervisor came back. That never happen.

It has been a constant struggle for the camera to keep working. Moved to a good location and it worked for a while. Stopped working for no apparent reason. Basically have given up.

We switched to Digital Life. Don't like it at all and wanted to switch back to Lifeshield. Very disappointed you are going away.

Sensor out - Great customer service. They always make you feel assured that your home is in the best possible care.

Per AT&T rep, he said I would have to switch over to their system because LifeShield would eventually not work. Your rep was kind, helpful and informative. Really appreciate her assistance.

The technician guided me to plug and unplug certain connections until we found where I had the power cord plugged into the incorrect outlet.

When I call you take your time to help out. How the security work.

Told her my problem in tracking my order and she could not track it either. She immediately sent out another order and it arrived today. [2 days later]

Jasmine was very helpful in getting the keychain reconnected to the system.

During the night of Jan. 13-14, 2016, my internet cable apparently went out. I did not discover this until next morning after I got up. I tried to disarm system with tablet but it did not work. I disarmed with keypad but light on base unit blinked green then red and kept doing it. Internet came back up and I got the system working again. However, I could not communicate with the system via my cellphone app. After called LifeShield, the technician with whom I spoke get it working again.

The gentleman I talked to was very professional and friendly and gave me an alternative to my problem.

AT long last, my system is performing just fine. I finally convinced you that piece of crap ASUS touchpad was the cause of all my system malfunctions. I received another keypad to replace it and sent the tablet back to you. It was deleting my router password and causing all sorts of connection problems. This was my third pad and finally I had the course of the touch pad system. Now my system works just fine and I don't miss the features of the touch pad anyway. If I want to see the listing of events I merely log into the LifeShield app on my cell phone. THANKS for the keypad and you would do well to junk those nonfunctioning ASUS touch pads. If you would shift to an iPad I would be willing to give it another try. But will keep the keypads I have now just in case. Oh and by the way. Much of my recent problems started when they uploaded the new software to my touch pad. It totally blew the system out of the water.

Always excellent customer service. I have professional burglars in my area that know how to bypass your alarm like it's not there and steal what they want with no trace.

LifeShield Security is excellent alarm system. I will recommend to my family and friends.

It took a while but the agent was very thorough and determined that the original environmental sensor that we received earlier this week was not functioning properly. He has ordered a replacement. It was discovered in the process that there are basically two sets of conflicting instructions in the product package- it would help to have the correct instructions. Agent was great. Hope the replacement works as it is extremely important to us in the coming weeks.

Call for assistance resetting a pad.

Good service. I have no complaints. Been a customer for a year now. I haven't had any issues.

Reset password and recover user ID.

Tablet dysfunction. Technician walked me through it & it was resolved.

Phone agent was extremely pleasant and fixed issue.

The rep is very helpful.

Great service and help. Thank you.

I would recommend.

I have had your system since January 2015, about a year. The system was installed by a DirecTV installer. About a week after the installation door and window sensors began to malfunction because the tape gave way or the sensor loosened. I called your office on 1/7/2016 asking about the fire alarm part of the system and how does it work. In conversation with your customer service, who was very helpful, found that the fire sensor was installed wrong and never worked. Also found that the motion sensor was installed upside down and never worked. I feel that someone from your office at least at the install should have found a way to check if the system was working properly. I paid a full year for partial service and if there was a fire I'm not sure my insurance would have covered me because I applied for the alarm discount.

Agent was very helpful in directing me step by step about reactivating my cameras which had disconnected as a result of my new internet service. She was very patient and very friendly. She had full knowledge of the activity that was required to make my whole system work in tandem.

Several power outages recently caused my system to close. You helped me get everything to work again.

I had some issues with my key fob. One did not work and their other one fell apart. During a storm my wall unit stopped working. I called in and the service rep walked me through how to restart our wall unit and it worked immediately, and she also tested the key fobs and sent me replacement ones within a week. Very good service!

I was having trouble with my keypad. Once the rep realized I did not have a power cord, one was ordered. I received it in a timely manner.

The representative was very helpful and resolved my issue quickly.

The person I contacted by phone (the phone number to call was not obvious) was very helpful. We took out a keypad that was supposedly low on battery power. In fact it had new batteries. The chirping has stopped. I was disappointed that it was never suggested that a piece of your equipment is defective or that you did not offer to send a serviceman.

I asked that e-mail alerts be stopped and limited to the text messages. This was promptly done.

I called because both cameras showed up as being disconnected when logging on my phone but showed only one disc when logging on laptop. Not sure as to why there was a disconnect in the first place but it was corrected.

The customer service rep, he helped me and was very considerate and kind.

Blinking light on security camera. Technician guided me through the process of getting one of our cameras back online.

Friendly and helpful. Installation person was amazing.

The work has been excellent, I have no complaints.

Every time I have called into LifeShield for support, agents are friendly and helpful and I have no complaints. I do, however, have complaints about my security system. It has never worked properly, I had to call in the same day I had it installed because the keypad would not work. I had to rip the keyboard off of my wall to take the batteries out to reset it. The touchpad needs to be restarted regularly or it freezes. I called again in November because the keypad was no longer communicating with the system. The agent was helpful and said he would send out a new keypad. I never received it. I called again 2 nights ago and was hung up on twice when I was called back so I wouldn't have to wait on the line for an agent.

Since it was installed correctly, everything is fine.

Receive the help I needed on the telephone to be moved my entire security system - was pleased.

DirecTV wrote to say my text messages and console alerts will be discontinued. The rep said no more console alerts but text messages to my phone will still be in effect.

I was initially calling to cancel my LifeShield coverage due to the problems I am experiencing with the system. My keypads don't work, even after rebooting them, they show a blank screen. My garage door sensor is too far for the base unit to detect it. So I have had to disable the sensor. The system regularly disconnects from my internet server. Basically, the system does not work for me. The Customer Care Rep guided me to the AT&T Security System, keeping me as a customer.

I was sent an upgrade for my system. After setting up the wireless and tablet, I had difficulty with the keypad. It kept saying unable to register. Then I noticed the date and time on the tablet was incorrect. I couldn't find a way to correct it. I am being sent another tablet and the keypad is now functioning correctly.

I was having problems with security camera not working. Tech had we go through some steps to get it working properly. The tech was professional and courteous.

I like the service overall. My biggest issue is the lack of technical support after hours. On 2 different occasions my alarm went off and I was unable to turn off. I don't recall the exact issues, however I was unable to reach technical support due to non-business hours and my alarm was going off at 7:30 am... The call center could not assist. I was stuck with an alarm sounding and unable to leave for work until the issue resolved. Very very frustrating.