ADT Self Setup Reviews

I was illiterate to what I was doing, and I would not understand when people try to talk me through things, but I understood exactly what the rep said to me. Also, I love the system.

I had to contact customer service a couple of times but everything worked out that needed to be fixed. It was easy to set up but I haven't fully finished setting up everything. I wanted one of the key pads set up in my bedroom but there's a signal problem. I haven't gotten around to try and do it again.

We switched our main security hub to ADT and it went pretty easy. But I've been using the app and I was disappointed that none of our previous Nest cameras show up on it. It was just the new Google cameras.

I did a self setup but it wasn't good. It was like ADT sold me on the false advertising. They told me all of my stuff would be compatible with ADT and then when I set up the ADT app, none of my stuff was compatible. If I had known now, I would have never got the service.

So far, my experience with ADT has been good. However, I'm trying to log in to my account online. But for some reason, I can't log in. I've been wanting to order some extra door sensors. But other than that, I had no issues with it.

Since the set up was good, the system is working fine. It's a lot more convenient with the app. It's quick. If you're looking for home security, ADT is good. With all the mobile applications and ease of installation now, it's a good way to protect your home.

I've been very happy with the ADT Self Setup and I like that it's integrated with Google.

The setup process was very simple and the quality of the system was nice and very smooth. The app is perfect and it looks good. The experience with ADT has been good so far.

I've had ADT for a couple of months now.

I like the self-setup component of ADT. It was so easy and I didn't have to have somebody come out. Their customer service was very helpful in answering my questions and getting everything set up. The only thing was there was a promotion Google was offering to switch to ADT and the rep had to ask the supervisor about that. Otherwise, they were professional and very knowledgeable.

The system was easy to install. I did it myself and did not take any ADT help. It's very intuitive. My wife and I can do it. The system is good, and I like it. It's easy to glance through the app and to monitor as well. I'm happy with ADT, and I would recommend them.

If my friend had Google products, and they love their Google products, I would tell them, "Go with ADT because they partnered up. But the older devices that you have that say are compatible through ADT, it's a little cumbersome to get those devices at." They don't have functions that the Google Nest had that were convenience functions. The app works, but the app doesn't allow me to do video playback. I have to go to the Google app to get video playback. It works as it provides the security, but the convenience factors are missing.

We recommend ADT Self Setup because we like it. We do not fully understand how it functions. But I like they make sure everything is properly secure. The set up was an easy process. We are fully satisfied with the functionality. We bought two cameras, one in the backyard, one in front yard. Backyard is not working. It's not getting charged. So we have to bring it down again and again. We need to charge it and put it back. We get the notification every time if something is happening. We feel safer.

My ADT Self Setup system is set up and working. And that's about all I was looking for from it. Installing it was as easy as the prior system that I had, which was the Google Nest. We were just given the system as a replacement for that. The app seemed as easy to use as the prior one.

I had the Nest security system which went obsolete. They sent us an email saying that with it going obsolete, ADT would give us a home security system for free. And it was also 12 months free of service. It worked out. It was nice. Instead of having to lose my whole system. But it was complicated to do the online stuff because it was weird. I had to contact ADT Self Setup. I thought it was like a credit. So, I would go on and select what I wanted. But it didn't work. Somebody from ADT helped me out. They set it up properly. The whole kit showed up a couple of days later, which was nice. It's not as user-friendly as the Nest system was. But it's all right. It does its job and has worked properly. There are a few little glitches with it that don't make sense. But what am I gonna do?

It's been wonderful. Everything's working. We haven't had any issues so far.

We were told one of the cameras, which we bought the system for, is out of range from the internet. But we were told it would still record and hold up to 10 days so we could go and review it. That's our fault. But we haven't easily been able to figure out how to retrieve those recordings that are not on the website. I called the number listed on the marketing collateral that we received, and that took me to ADT, traditional. So, I had to be transferred to ADT+. I would have rather been provided, in the material, the ADT+ 800 number directly versus being rerouted because I had to call a few times.

I would never recommend ADT Self Setup to a friend. There are too many obstacles. I got from point A to point B every time and have these issues. The fact that I have to jump through a thousand hoops, go to a special department which isn't gonna do anything, and waste an hour-plus of my time, I'm not gonna put a friend through that.

The setup is not really finished yet in my office and I don't really like the system. The device is bigger than the previous one that I used. The half that we need to put in the office is double the size. Also, it's a little more complicated. My co-workers and I tried to figure out how to use it and tested all the access code. It's not that easy and it took us a while. The menu doesn't clearly tell you how to use it as well and I had to call the customer service and I couldn't really understand what he's saying, although he was nice. I have set up so many device before and ADT is the most difficult one.

When I called because I was having technical issues, they guided me through step by step in a fast period and fast response. So far, the system is very good and I'm very satisfied.

Everything is easy to install and everything so far is working well. I like our door sensors and the room sensor too. The guy that I talked to was also very informative and explained everything to us really well.

The installation of or ADT Self Setup was frustrating. I had to spend four hours on the phone to ADT support because there was some confusion in the account that we had set up and the equipment. Also, the Bluetooth connection was patchy. It took a while to get the devices linked on Bluetooth. One of the other things is the Nest cameras we have are not supported by the ADT app. That is coming through as blank screens and from the research I did online, it seems like the ADT app doesn't support the model of cameras that we've got.

With the exception of being told that some of the system pieces would cross-mingle, the process of setup wasn't horrible. It was just some of the items I ended up having to additionally get.

We have the Google Nest and as part of the transition, it was offered by Google to move to ADT Self Setup at a certain special rate. So, that was what we did. The rep from ADT was terrible. There was no clear process how it goes. It took a few days to get it. There was no responsiveness of representatives in that way. I've called, and I've had to wait three days for a return call. Nothing's been working. I've had to call different areas. I had to request a second setup device because it didn't work. Nothing has been working for almost a month.

We had to switch from Nest to ADT. I know how to set things up myself so I decided to do it myself, and it was very easy for me. So far, the system is good. You can control everything through the app. There are some features that they should add to the hardware. Otherwise, it's good. I feel safe. Overall, ADT is easy to install and is an extra layer of protection. So, it's worth getting.

I can't get my lock to integrate with the ADT system but they claimed it will work with it. I've spent a lot of time, but I haven't successfully done it. When I first ordered the system, they were calling me multiple times a day. I didn't have time to set it up at the time, so I blocked some of their calls. My old Nest system was great. This one is not.

My Nest alarm system had phased out and they gave a nice option to switch over to ADT with a good promotion. We feel good about ADT. We had had them in the past as well.

Everyone was very professional and setting up the system was easy.

Getting set up with ADT was simple. You just had to sync the system with whatever the little unit was and it didn't take 10 minutes. I like that the doors ding when someone opens them and I would definitely recommend ADT to others. I would tell them that the system is easy to use and you can set it up from your phone. You can set and deactivate your alarm from your phone. You're also notified when anybody's at your front door through your phone.

ADT's reps were helpful and setting up the system was pretty easy. There were a few hiccups, but I was able to get through it. There were a few confusing parts because we had Nest products and some of them did not work. As a matter of fact, I only use my ADT app for the alarm system and I'm not able to see any of my cameras on it. So, it's a little bit of a hassle because I'm using two apps right now.

The ADT Self Setup product is not working. They're trying to figure it out but the sensor and main machine don't work. Also, when I call them, they put me on the phone for hours. Then they put me with the engineer that schedule a video call but when they find that there is a problem, they don't replace the machine. ADT doesn't care about their customers and I'm going to call to cancel the service soon.

I've had Google Nest for years and my only option was to go with ADT and try it for a year for free. The setup was terrible. They could not get me setup on the app on my phone. It was saying I was already a customer, but I wasn't. So it took over a month to get that worked out. Then they finally got me to where I could install the app and open it. But I still can't see my cameras. I have to go to Google Home to view my cameras' footage. They sent me a doorbell that goes with it and that's the only camera I've got of theirs. And it does not record because it's not hardwired. Also, when you ring the doorbell, it doesn't ring inside, it only rings outside. I'm assuming that's because it's not hardwired but I don't know why it wouldn't ring at the base.

I had a Google Home security system and we were given a free coupon to switch to ADT for one year. It was all done online but we had an issue with two of the sensors during our setup and ADT replaced them for free. So, everything was great. ADT sent the system for me to put in myself and it was easy enough to use even though it’s not Google user-friendly. The mobile app is a little lacking but it's okay. I had the alarm go off once, but I disabled it within 30 seconds and I didn't get a call from ADT. So, I'm assuming they've got some sort of detection if it was an accident or not.

I was not happy with the system and I called ADT and complained. The smoke detectors didn't even last a month and I'm getting messages that the batteries were low. They're telling me they're fine and low for the same detector. So, I ordered about $70 worth of brand-new batteries to put in them and I'm still getting messages, particularly with two of the detectors. Going into two months, I'm on the step stool, taking the detectors down, putting new batteries trying this and that, and talking to them on the phone. I didn't buy the system to spend my life on a step stool working with the detector. And I’m a fire safety expert. I do codes and life safety compliance. I'm retired now, but I still do it part-time as a living. So, I'm quite familiar with systems and how they should work.

I was bit vague about setting ADT up to have to the monitoring that ADT does. The reps were helpful but I don't think ADT is as good as the Nest Secure that I had. My existing cameras are not compatible on the app. I still have to use the Google home app to monitor my cameras. The best feature that I had on the Nest Secure was to be able to set alerts. I could set up a notification with an alarm. I live around the corner from my business and I have the system in my business. I can choose my alert tone with different third-party app. I chose a loud tone so it would wake me up if the instance that the alarm is going off.

I had the more stripped out version of ADT’s system and it’s fine. The only issue I had was that I wanted to purchase more of these doorway triggers and I don't know exactly who to reach out to to get something because it doesn't seem like a lot of their stuff is commercially available.

I like ADT. They are good. But I have to cancel the monthly payment of $35.

The setup was pretty easy. We called to make the order and the operators were helpful. We got the system pretty quickly and we were able to connect right away with no issues. We like the system. We like the fact that we can individualize the pass code, the accessibility of the phone, and turning off the alarm.

Setup was super easy. The system arrived quicker than ADT Self Setup said. All the pairing with the devices and everything went smoothly. But it's not as customizable as Google's was. Google's system would talk to me. The app was more intuitive. It was designed for you to do everything on your own. It was self-monitored. It would wake me up if somebody broke in in the middle of the night. Whereas ADT's the system would call. Also, the default setting is I get both an email and a text message any time anything happens, not just if the alarm went off. But if I disarmed or rearmed it, I would get a text and an email. And there wasn't any way to turn that off. There also wasn't any way for me to turn the door chime off. So, it was set up to chime every time a door opened. I got three little girls and a dog. So, it was super annoying.

The customer service is great, but the whole migration process has not been great. I was told by the rep from ADT that everything that I had from my Nest Google account was gonna be migrated over. I have about nine cameras and I have 21 door sensors and four hubs from Nest. Once I signed up for the promotion and I signed up, they sent me the self-starter kit with two sensors. I installed it, went through the whole app, and I found out my old sensors don't work. I called them and complained. I talked to three reps and they had no idea what I was talking about. They were telling me to disconnect and reconnect my sensors and they made me go through hoops that I didn't need to go through, making me feel like I was going crazy and that I wasn't doing it correctly.

So far, ADT has been good. I haven't had much of an opportunity to utilize my alarm system yet, but it's doing well. Google's Nest alarm system expired, and they discontinued it, and they were no longer supporting it, so they gave me a couple of options, and one was to take ADT to replace that. The switch went well. Google helped me along with that, showing me how to make the switch. Then once I set it up, I had a little bit of problem setting up the doorbell alarm. I haven't even set it up yet because linking the Google doorbell and alarm with the camera with ADT is a little complicated.

I got ADT's doorbell camera and on the first day it was installed, it was working. But now, it rings outdoors, but it does not ring inside the house. I work half a mile down the street and every time I come to work, my camera is saying the camera is out of reach, so I can't even watch that. Their guy was supposed to be coming back over to check everything because I was telling him about this. We initially scheduled a visit but on that day, I had to come into work. I was off that afternoon but he was busy that afternoon. So far, he hasn't called to reschedule to come and check it.

The switch over to ADT was fine and I like the system. Also, I've spoken to their customer service a couple of times and they were very friendly and nice.

It was really easy to set up and I like the features that they have so far.

I didn't like the fact I had to set the ADT up myself. It's fairly easy for most, but for somebody like me with no patience, it’s not good for me. But I got one of my friends to do it ASAP. So it's simple. I just don't have the patience to do stuff like that. Also, the camera's battery life isn't good. But other than that, it works. The quality is absolutely great.

I'm getting free monitoring for a year. After that, it's going to be 19.99. I wish that ADT's products were designed a little bit nicer. Also, the installation instructions could have been better. I had purchased smoke alarms with the system that came but those didn't connect to the main box. I couldn't get it to work. I even bought new batteries but I ended up sending the smoke alarms back. The return process was relatively easy. They sent me a FedEx label. I put them in a box and the return was free.

I knew about ADT for a long time and I felt comfortable with getting a security company like them. I had to call in to get it set up and somebody had to walk me through how to do it. They did an excellent job. Every time I call and I'm having problems, they're right there, and they walk me through everything. They're patient, too.

I'm happy with ADT.

I had the Google Nest system and ADT said they were discontinuing that. Then, Google contacted me and said that they were going to give me the ADT system and monitoring. Everything went well except I've been really busy and I have not had time to deal with the issue that I got. My existing Google Nest camera was supposed to integrate with the ADT app that we've got on our iPhones, and it is not. I can still see the camera when I go to the Google Home and Google Nest apps, but on the ADT app, I cannot see the camera.

Switching over to ADT Self Setup seamless. The installation of the sensors on the doors and windows was easy. The app walked through every step. That made it nice. It was nice having the visual representation on the phone that walks through the process and being able to see, "Now, we're gonna do the door sensor one and then door sensor two." I could do the whole thing again now without the instructions.

I spoke to multiple people at ADT. They told me multiple different things. A lot of people contradicted each other. When I initially paid for ADT, I had money on a debit card to purchase the price of the equipment and I asked one of the reps, “How do I go without changing my card information for my monthly bill?” He explained it to me, and I tried, and it didn't work. My bill went delinquent for a few days. I was sent an email. They told me to add it. It works. It still didn't charge my card. I never got any email saying my card has been charged, so I called again, and they told me that I added the card, but I didn't tell the system to authorize it to do the monthly bill. They helped me do that. And since the day that they helped me pay my bill on my new credit card, they have tried three different times to charge my credit card. It was $3,499 and my monthly bill is $34.99. They are ruining my credit, and it is a problem.

The ADT rep set me up on a self-service plan. Self-service became a little bit more difficult than I thought it was going to be. So, I called another representative and he came out and he helped us out. That one was much easier. Matt, the service representative, was excellent. He never oversold me. There never was pitching a sale, and he got us set up the right way we wanted to be.

The ADT app is the worst app that I've ever seen between all of those surveillance apps. Every time, it takes at least five seconds to refresh. This is the longest waiting time between Google, Ring, and Arlo. We tried everything prior to ADT and we're so unhappy with the app that we will not extend the subscription. I understand that ADT took over all the Google devices. But the connection should still be stable so that you can, in case of an emergency, be able to look into the camera within two seconds after opening the app. But the app takes so long and it crashes so many times. I had a false alarm with a call from ADT. The alarm was caused by a delay in the app. I had just left the house, turned on the alarm, and it said alarm set for away. An hour after that, I received a phone call and I checked the camera. There was no movement at the door.

I owned a Google home security system and they had discontinued the partnership with Nest. We were offered incentives to switch over to ADT through that. When I was trying to use a code to redeem the starter kit security system from ADT, I had accidentally not added a couple extra security system features like a couple extra door window sensors that I wanted to pay for separately. I had to talk to someone from ADT to sort out that issue. But everything went well with them and they got it all straightened out quickly and easily for me. They sent all the required equipment to me. It was a self setup which was as easy as my previous system was. Since we've had it, we've had zero issues.

The service is too expensive. I get it free for a year. But if they want too much money after that, we'll see what happens when the year is up.

My Google home security system was discontinued this year and they offered me a free package from ADT. The setup was a little bit more difficult than it needed to be but other than that, it's been fine.

ADT is good. I love it. The only thing about it is a lot of times it takes the app a while for it to load, so I can turn my alarm off and turn it on. Sometimes I have to get out all of my apps that have been running, and then do it again. But I'm satisfied with the price, $20 a month.

The reps were very informative, helpful and patient with me.

I had this idea of ADT being an outdated company being around for a long time and I presumed that it would be traditional. But I was very impressed by how easy, agile and very consumer-friendly the interactions with the reps were. That changed the image that I have at the company. The professional monitoring is expensive but I haven't had to think of that yet because I'm still under Google's coverage.

My system was going to be obsolete and I got ADT for free. So far, the cost is good.

ADT is responsive when there's an issue with any of my alarms. They are good about calling immediately on those. The app is good.

The sales rep of ADT was very good. I had some initial issues with it, though. For the Wi-Fi, they needed 2.4 or 2.5 and I had 5.0. But it was resolved.

ADT's online process was pretty straightforward and easy. So far, my experience with them and their equipment has been good.

The ADT representative I had told me that she was going to give me all this stuff, which she did. But the call got dropped during the call and she pushed it through. And they charged my account 500 something dollars instead of them charging me the low amount so that I could make payments. She gave me the discount for three months but I was still pretty rattled about them taking all that money out of my account like that. They need to do something about that. A representative should never be able to press a button and remove almost $600 out of somebody's account after they told somebody that they wouldn't do that.

ADT's reps have been pretty helpful. Every time I've called there and asked to troubleshoot something, there's been a good response. It was nice to have this product with our other cameras, but now we have to have two apps, the ADT app and the Nest app. You could bundle it under their ADT app, but we still have the first generation cameras which aren't compatible with the second generation, which are all coming out with now. That's our inconvenience though, and it has nothing about them.

Everyone that I spoke to with ADT Self Setup has been good at answering anything and everything that I had to ask.

Dealing with ADT Self Setup was very good. The self setup stuff was tricky when you were in learning mode. They didn't explain that. The system gives a week to test out things. There are quirky, little things would happen. But once it went into full monitoring mode, everything was fine. ADT answered all the questions that I had. And they helped me purchase additional equipment.

ADT Self Setup was able to provide the devices I needed that was requested by the insurance company. If I had a question or an issue while I was setting up the service, they were very good as far as answering the questions and resolving the situation. They were great.

Our experience was mostly positive with ADT. We received a starter kit and we were able to talk to someone, and they helped us get set up. We didn't need to have anybody to come out. We were able to do it ourselves. Everything's working fine now.

The ADT rep I worked with initially was very helpful.

We have Nest cameras and we got notified that Nest was bought out by ADT. If you want your system to work, you're gonna have to switch to ADT. I liked the user interface on the other product but it wasn't something we had a choice to do. But ADT provided the control center that goes with all that stuff free of charge for existing Nest customers. Normally, you have to pay for a monitoring fee but you don't have to now. So it was okay. The sales reps walk you through getting it set up. I don't care for the functionality of the actual product itself as much. It doesn't work 100% with our cameras that were already up in existing so that’s a pain in the rear end. But other than that, the ADT system is okay. It what is it is. We could have gone to a different system but given what we have already invested in, it seemed silly to buy all new cameras.

They sent me the equipment and I hooked it up. The only issue I had was I didn't know I had to turn off my data and just be connected straight to the internet to hook up my cameras. But they walked me through it so it was easy. The customer service was real helpful. When I called, they got me over to the right person and I didn't have to wait on the phone for a long time.

I had the Google Nest system and I was told that either I had to get rid of my Nest and move to ADT, or they were gonna give me a credit towards some other products out of the Google store. I opted to go with ADT. They've certainly been friendly and they helped me get my system set up quickly. They were thorough and knowledgeable. They also responded to my questions quickly. They did a nice job and the system appears to be working.

Their customer service is subpar at best. It took an arm and a leg to return some smoke devices and door devices that were advertised as one thing but arrived as something else. Their devices are poorly made and we don't use any because they don't work.

ADT works well for what we need it for. But their website could be a little smoother.

ADT was a horrible experience and I no longer use the system. It doesn't work. The smoke detectors had to be replaced, and then one by one, they became defective. I was being woken up in the middle of the night because of smoke detectors that weren't working properly, and I was getting phone calls from ADT as well. I tried to cancel service and it didn't cancel. It's been bad from the start.

The rep was very energetic and knowledgeable. He walked me through the process of how to install the ADT system and it’s good overall.

We have a Nest system with cameras, but I cannot get them to come through on the ADT app on my phone so I'm running two apps right now - the old Nest app and the ADT app. We got a year's worth of service, and we have the doors alarmed. But for me to see who's coming in and out now, I have to use the Nest app where before, it’s all one app. We had a fire smoke alarm with our old system, but that's now deleted out of the system. They sent us a doorbell with the system, but we can't get the doorbell to hook up to ADT. The door alarms function but that's all that works on that ADT app. We can't seem to get the components to function like we were promised. We called five times for assistance but they had no answers for us. There was one time I couldn't understand the person. They had a deep accent.

We got our stuff on time. It was easy to communicate with ADT. I paid and then we got it quickly and installed it. Then I tested it, and they called right away. So it was an easy process to get started.

I've had a frustrating experience with ADT. They will work with people if they bring the issue to their attention, but considering my personal experience, they don't always do what they say. They're expensive too.

I have had ADT for at least 8 years or more. When I relocated to a new state I had to move into an Apartment and set-up ADT + self install. I did not disconnect my service in the state that I moved from because I still go back and forth to my home and the apartment. I have never had an issue with ADT before. But ADT + self install is a freaking nightmare with a poor outdated app. I have had ADT + for exactly 2 months and it is the worse experience I have ever had with any company since I have been on this earth. ADT + self install is totally separate from ADT. You can not pay online; They must debit your account every month; You can not mail in a check…they have no location.

Their sales rep was fantastic. He was very thorough, helpful and insightful.

I've had a smart home for a while and I've had the cameras set up, but I wanted to have a full system. I was able to use a couple of my cameras that I already had to incorporate with the system. So I just ordered additional equipment and I'm still getting accustomed to the sensors. But overall, I'd definitely recommend ADT.

ADT sent me stuff for me to set up myself and it sort of works. The quality of the system is what you would expect for the price point, but it's not what I needed. I need something more than this level, but way less than the next thing up.

I went from having a Nest to an ADT covered by Google. So it was pretty straightforward. The Nest security system is obsolete, but all of the Google cameras are still working. So I have pretty much every feature that ADT allows between Google. They're linked in one system. So if I go to my Google home, I see all of my ADT. Or if I go to ADT, I see all of my Google stuff. I can see the sensors back and forth. Also, ADT monitors the cameras. So if there's theft, they can look at the cameras and see what's going on.

They made it easy to get the process started and then get signed up for the service. Overall, I was satisfied with the service package. But I prefer the old school ADT system better than the one that they came and set up. Setting up everything was slightly difficult. But I just Googled it and found a solution. Other than that, everything works. If it doesn't work, I can have somebody take care of it. For example, we have a door sensor problem currently and we still haven't quite figured it out. So we're just bypassing it for the time being. The problem I have with calling customer service is that it often takes an hour or two of my time, and I don't have that time.

I got the whole package and installed it myself. I needed help the first time because I installed it but the app was giving me trouble. So, they had to reset my account, delete my account, and reinstall it. But once they did that, it went fine. When I moved from my townhouse to my single family, I called ADT to set it up and they did it. So they've been very helpful.

The sales rep was brilliant. He was very professional and clear. He gave us all the options that we had. The service package that we got is practical for me. I like it. My son set it up and it was not difficult at all. It's value for money.

The process was as easy as they said it was. They are exactly what I needed.

I am able to use a few of the Google cameras. I need to change the security system which has the numeric system keypad and that was provided by ADT or Google. Somehow they combined it and then they provided those devices free. I have not set up everything yet, but the switch was not complex. It was easy.

I had problems with one of the sensors so setting it up took a little longer than it should have. You do everything with your phone and the sensor wasn't connecting to the system on my phone. You're supposed to reset it by rubbing it with the magnet. I was doing that, but it wasn't recognizing the sensor. So I ended up using a different sensor and went back to that old sensor later and used it on a different window or door, and I was able to get it. It's fine now that it's up. If you're setting it up, it's only identifiable to your Wi-Fi for a little bit and then it shuts off, so it doesn't drain the battery. So if you don't add it right away and do everything, it shuts off and then you can't find it on the Wi-Fi. That happened to me and I had problems resetting it to get the Wi-Fi to find it. It all worked out eventually. It was just a little hiccup in the setup.

The reps were very informative about their services and what was provided. I liked the package very much. It was pretty self-explanatory when it came to setting up, and it was very user-friendly.

The salesman came in, looked at my home and told me what areas I should put the equipment in. So, I had a good experience with him. I love the products, so far. Especially the self-service ones. It's way better than the traditional product. With self-service, I like that it's more like the stick-and-peel stuff with the equipment versus it being wired and having to make holes in your home.

I hate ADT. It sucks. I had Google Nest Aware and they changed over to ADT, so they gave me a promotion to try it for a year for free. Setting it up was a pain in the butt. I had to call about four times. It doesn't work with a lot of the other cameras that I've purchased already, so that was a bad collaboration with Google and ADT. The system went off accidentally a couple of times. It amazed me because it was in there beeping, but I never got a phone call from ADT. I can go right now and set my alarm off at my house and it would just sit there and beep. It won't do anything. It doesn't notify anybody. I just use it now for a door chime so I can hear what doors are opening.

I contacted customer service when some of the equipment was failing, so I needed a replacement and that was replaced. In the beginning, the process was hard. My account kept saying that it was on a trial period. I kept trying to get out of the trial period and it said that it was gonna be like that for a week but it never got off. I ended up calling the customer service to be able to get out of that. I don't know why their system was telling me that when that was not the procedure to follow. So, that was a little bit not as satisfactory as I was expecting. But it ended up being resolved in the end.

Setting up was easy. There are a few differences so I'm still adapting to it. But it's going good so far. The only difficulty I have is at least once a month when the door shakes a little bit when you close it and the sensor thinks that someone has tampered with it. I just have to disconnect it, take it apart and put it back together every time to reset it. But that will be the only issue. When I got the Nest Aware system, one of the biggest reasons I bought it was because it connects to the sensors they had, and the door and window sensors can also act as motion sensors, but I don't have that anymore. The ADT sensors are just for open and close functionality.

There was documentation online for every problem I ran into with the setup. I couldn't get the door sensors to pair to the hub for the longest time and then I realized I wasn't setting up the magnets correctly. They weren't close enough together. So it took me a while to figure that out. But everything else was pretty self-explanatory. I did have an issue with the Nest Aware subscription. When I called in, customer service did help me with that and we resolved it over the phone. Everything's great. The only complaint I have is that sometimes when I go to my phone in the app, it would tell me the system was offline. I do it mostly over my phone to either change the status of whether I'm home or not, or if I go to bed at night. I don't go to the actual device.

We got a yard sign to put outside out front, but we didn't get any window stickers, so we ended up having to call back and order some window stickers. They made us pay for those. It was $2.49. Also, ADT wouldn't take over our existing Nest cameras unless we got the Nest cameras from them. So it would be new cameras. So we said, “Okay. Have somebody come out and they'll assess our system and give us a price for accepting or not accepting those cameras and getting us a security system.” The guy we had come out and he was a little bit older but he didn't seem to know much about the system. He stood and stared at our motion sensors and door contact devices forever. He said he had never seen one that had been combined into one device. Then we were done in about 10 minutes and we just said that we would get back to him.

I have a Google camera and an offer came through Google that they partnered with ADT. They sent us the full setup package and it's more than we had before. Before, we just had a doorbell. It's nice to have the extra level of security, and the setup itself was easy. I had one little hiccup in the process, but it was not a big deal. It was a blinking orange light. I called ADT, and the guy said that maybe it was just finalizing a setup. The customer service was very satisfactory.

My experience with ADT was annoying because the system wouldn't work correctly, and the setup was done incorrectly. I couldn't even get through the app. I had issues wherein the app wouldn't let me navigate further than a certain page, so I had to call customer service several times, but then they kept directing me to a different support line. When they transferred me over, sometimes they would hang up, and that was me waiting for an hour or two. It was frustrating. When I was trying to change the router information, the app wouldn't let me and it wouldn't connect correctly. I just kept trying to fiddle with it, but I finally figured it out and it works fine now.

I like that the system is modular and that if I left this place, I could pick it up and move it from this place to another one and I'm done. I also like that it's connected to Google Home now, and I like the monitoring because of ADT. They have a good rep for monitoring. The setup wasn't too bad as well, but I had problems with one of the peripherals. It was a thing where I was installing with the app and it wouldn't let me name the smoke sensor or let me go past that in the system. If I couldn't name it, I couldn't go on in the install. I ended up having to call in and I finally got somebody to help me, but it was to reinstall the app. That wasn't helpful because I'm already computer literate. I ended up solving the problem myself.

The service has been fine so far. I haven't had any issues. It's just the customer experience of going through the setup and all the back and forth. I was a customer that had a Nest Secure system, and I was impacted by the switch over from Nest Secure to ADT. I was given a promo code where I would be able to get an ADT self setup system at no cost to me because of the switchover since my Nest system would no longer work after a certain date. When I called to take advantage of that offer, I explained the existing equipment and setup that I had and my desire to have the new system be the same as the old system in terms of coverage and what I was getting for it.

I got ADT because I used to have the Google home security system. They're no longer servicing it. So, they gave an option to buy an ADT service. My first year is free, and I'm not sure if I'll re-up after this year, but I'm still on safe mode. We just have a small condo in the city of Chicago that we use ADT to protect our home while we're in and out. Besides that, the setup process was very simple, and the quality of the system is good. Everything is still working. Nothing's falling apart or broken.

The self setup took 30 minutes. It was simple, straightforward, and absolutely can be done by oneself. The system works fine. One concern I had was the other day, I got an email about a potential data leak, and ADT offered to pay for a year of Experian that offers up to a million dollar coverage in terms of if my identity gets stolen. That was a bummer for an early experience.

I don't like that when I leave, there's no way to pause the alarm. I have to always turn it off and turn it back on. Also, I would like ADT Self Setup to include more door sensors. I have to call customer service about that because I have one more door sensor that I would like to have for the garage door. It might not seem that big of a deal, but we never know. I might have my garage door open or somebody somehow might have my code to get in there and they could just walk in my house. That is an extra safety precaution to me. Other than that, it was easy to set up.

I like the system. It's comparable to what we have with the Google Nest. The setup was very easy. We're happy with the system so far.

When I think of home security, I immediately think ADT. I ordered the equipment online. It only took a couple of days to get the stuff. I installed it easily myself. It was very easy to navigate. I might have ordered one less camera, but I'm very happy with it.

We did the installation by ourselves, and the monthly fee is much cheaper so it's a good deal for us. Then we just buy the things that we need from them and install by ourselves and then just keep a minimum monthly fee. But the window detector has some issues. It doesn’t work at all. Other than that, everything works fine right now. ADT's response is very good when there is an emergency.

I used to be on the Google Nest services and it was sold to ADT so we had to move. But personally, Google Nest service was much better because the app that ADT has for this particular self-service setup is user-friendly but a little bit behind. When someone is ringing the bell, how you get the video, how are you gonna speak to them, how quickly you get the notification, and the interface is not that great. But overall as a security, the level of service is good.

We had moved into our previous home and they already had ADT set up. We reactivated some of what they had and we had to get new stuff. The guy who set us up was awesome but when we went to do a switch over and then a cancellation, it became a nightmare. We are owed refunds and I don't think we've even gotten it yet. It took so long to get our pay month by month that we had switched to. They need to know what department takes care of what. There was no record of us canceling in August even though in the same phone call of canceling, I set up the month-by-month plan and received the equipment. How could I have done that if I didn't have that phone call? It's baffling. Also, the one time I called, I was on the phone for about two hours and I got transferred to seven different people. And when I was asking someone for a supervisor, the rep refused. We're never gonna use ADT again.

For a modern system, it's not integrated with other smart home technologies, like HomeKit. Also, the setup was not super smooth. A couple of the sensors wouldn't connect, but eventually, I got them to connect. So it's working. The other day, one of the batteries said it was low, and then it just stopped saying it was low. So it seems like an okay system. The new ADT+ system is supposed to replace the Google Nest system, and you're supposed to be able to control the stuff from the ADT app, but you can't see your doorbell, which they totally advertise you can, and that's the only camera from the Nest suite that you can't look at for some reason. The ADT app is kind of irrelevant. I just don't use it.

I have ADT in the front of the house and in the back. My grandson set everything up and it works fine. The camera shows me everything, although it depends upon which way the light flickers sometimes at night time. Also, I called them because they were charging me twice and they straightened it out. I'm satisfied with ADT.

The Self Setup was easy enough, but the actual system is just not user-friendly. It is nowhere near what I had before. The transition from the Google Nest to ADT was a pain. I'm not able to resolve it. I lost a bunch of features I had with Google that I don't have with ADT. For instance, when I unlock my door, my alarm would go off before. Now, it doesn't. So, with the kids carrying stuff in the house, it's a pain. They also gave me ADT’s huge lunking keypad. It's gotta go on a counter somewhere. You can't hang it anywhere, so it can't go on a wall.

ADT Self Setup shipped over new equipment. We had spoken to Nathan. I was able to do most of it on my own. However, there were some things that did not work and did not connect with the original Google products. And there are still some that don't. I kept what I had and they needed to send over others because they were not set up to do both. It's not a simple everything-just-works type of thing. But the system is good enough.

We ordered the whole ADT kit via a link that Nest sent out. We got everything, set it up and it was seamless. It's working well. The only thing we haven't used is the doorbell camera because we don't need it. But it's nice to have and we'll keep it if the time ever comes that it's needed.

When I moved into my new house, it already had an ADT system set up but it was an older one. When I called and inquired about it, they said that with the options that I wanted, I would have to put in a newer system. I like this whole Self Setup thing with ADT. I had one of the sensors malfunction and so I called and talked with technical support, and we did an online video thing to troubleshoot the sensor. It took about 20 minutes. Besides the one sensor being bad, everything's working well. All the cameras are hooked up. I like the mobile access through the app. Even if it's not an actual ADT sensor or product, it integrates with the Google Home. I've got a floodlight camera in the backyard and I've got multiple cameras up around the house, and then it's got the smoke detectors.

We've had a great experience with ADT. The rep was very helpful. We had the self setup, and we went to having it hardwired. The transition experience was good.

My experience with the ADT rep was positive. She was able to help me with a decent price on a loan for my equipment. She was very thorough in explaining how things work. It was good. The self setup process with the security system was pretty understandable. I like my system than what I had. It's also affordable. I also love my Ring camera and sending notifications in the app and the way that works.

My experience with ADT has been good. I had a few issues, but they were good at helping me through them. The quality of the system is good. The camera quality is awesome. Their customer service is great. The people they have working for them are great. There was one gentleman and there was some stuff that I needed some help with. When it went active, he called me back to make sure everything was going well.

I was not able to use some of the things I got because I was not able to do the installation. I used the cameras, but not the door system. I had it for a month and then, I ended up canceling the whole plan because I couldn't do the door alarm myself.

I told ADT to stop calling me. I told them to disconnect the service. I don't know if they disconnected the service or if they are still charging me or what. Their reps were nice. But, the last person I answered the phone for was rude. I was asking her to disconnect my services, and she was cutting me off, saying, “You have to pay your bill.” The bill was only 30 something dollars. I said, “Okay. I will pay the bill. I just wanna you to disconnect the service.” She said, “Oh, I can't do that. You have to pay the bill first.” I’m dissatisfied at this point.

The self-installation was easy and it took half a day. The system makes us safe and my favorite feature is it connects with the Google camera. It's a good system.

My experience with ADT has been good. It's doing what it needs to do. Getting in contact with them has been easy, too.

They're okay as far as, if the alarm goes off, they'll call you right away. However, I ordered some sensor and they took my money, but they never sent them out. That was in November. Somebody was supposed to come out and put it on for me. When I called back, they said, "We actually don't really do that. But we could get it sent out to you." It still hasn't been sent out. Now I have to call them back with my bank statement showing that they took it from me 'cause they said they couldn't find the proof. But other than that, it's okay. My system is good. I feel a lot more secure 'cause that thing never fails. It always dings when I open the door. Everything works.

The setup was pretty easy for me. The only thing that was a little complicated was I think my devices were labeled wrong. For instance, it was door three but it was door six in my app. That was a little complicated but I eventually figured it out. But I unfortunately had to contact customer service quite a few times because I was trying to get my bill situated. I had a lot of conflict getting my credit card changed over and they didn't really understand me on the phone. It took a few weeks but it finally went through.

My experience with ADT was good until it wasn't. I had to sell my house and move and I failed to realize that I was not near the end of my contract. I had maybe six months left and I told them I needed to end it and I would be resuming it in about six months when I get into my new home. The rep said it was gonna cost me 700 because I was terminating the contract. I told her I couldn't pay that and she told me if I do the apartment alarm, then she could waive it but she needed to set me up. She didn't use the correct terminology that I know now, which is that there are two sides to ADT. She didn't let me understand that it was the DIY side of ADT that she was trying to set me up with.

Before ADT, I used to have the Google Nest. Because Google is no longer supporting this device, they sent me the offer to switch to ADT. It was so smooth. I called the number and they asked me some questions about my details, and they sent the equipment. It was very easy to set up. I did everything myself. I just connected the device to the internet and found the right place to put the equipment. So far, it's functioning very well. I don't have the Cloud option. I have everything in the local storage. I can easily manage everything from my phone. I connected the device with Alexa and the Wi-Fi. I have everything accessible from my phone from anywhere. Thank you for giving us the technology to make us feel safe.

Our experience with ADT has been fine, but it's frustrating. Like if you wanna buy more door sensors, you can't just go online and buy things. You have to call. With Google, it was very simple. If you need an extra window sensor, you just buy it and add it to your account. Why can't they do that? I was also using it up north and I was calling from my house. I wanted it shipped up north because I was going up there, and I wanted to get it installed. But for whatever reason, they couldn't ship it there. They're not convenient to the consumer.

The transition from Google to ADT was fine. We had to exchange some of the hardware that we had. For this type of system, it's more of not having to worry about it and that's been the case for us. However, while they do work together, I, oftentimes, get the same notification like someone's at the door both on Google Home and ADT. While the ADT app is good for arming the system, it does provide redundant information a lot of the time from Google Home as well if we're using Nest cameras. I mostly just adjusted our notification settings up to this point.

My son-in-law set the system up and put it in my phone for me to cut it on and off from home. He's a computer engineer, so he didn't say too much of anything, but the setup looked easy to me. So far, the system is doing good. I like the comfort of when I go to sleep and if somebody decides to come in, it'll go off and I can hear it. It's like a security for me, and I have recommended it to someone. I told them that the system is nice and that they would just have to have somebody put it up for them.

My interactions with the sales rep was very easy. The price was fair, and the setup was easy as well.

We had to hire someone to install it for us because it was not user-friendly. Customer service didn't seem to care. We tried reaching out to them and they said, "It's self setup for a reason." We also don't know how to arm the system. We also don't like the fact that we have to charge them a ton.

I set up the system and it took a process because it was hard to get the box and the door thing to connect. It took about a week to get everything connected and I got frustrated. I looked at YouTube and what happened was they were trying to tell me to do something to the app even though I did the hookup. There were two apps on the Play Store and I kind of got confused between both of them. I thought they were connected. But I managed and finally got it done and it's been a great experience with ADT. I can check in on my home when I'm away and I can download anything that's important and save it into my photo gallery. The furthest I've been away is Connecticut and Atlantic City and I still was able to check in. The only thing is they said that it lasts about three months from the charge but I've noticed it's probably about two weeks. I don't know if there's a function that I could use or if I could turn it off when I don't need it. I just keep it on so I've never had three months.

For the most part, the transition from Google to ADT was okay. But you have to take notes while you're doing it so you remember the codes that you put in. Because otherwise, you can make it more difficult for yourself to use the ADT+ app later. It asked me to put in a setup pin at one point and I had forgotten. I entered in a setup pin and I forgot it immediately. I was still able to get it somehow. I went through some convoluted ways to find it. But unless you memorize that immediately, there's no way of getting it back. There was no way of anything telling you that. That was ridiculous.

The self setup thing was easy. I had already done a Nest system already and it was pretty much the same idea. We had an issue where I was not charged tax on the cameras that I got for free. They stated they were for free. But later, they decided that I owed tax and decided to put it on my account as money that I owed. I got on the phone with ADT and we talked. I said it wasn't right. The rep said, "There's nothing I could do about charging you this because I can't take it out of the system. But I can give you another month on top of your year for free to make up for it." So he did that and I appreciated it.

The setup of my ADT was easy. The only issue I'm having is connecting my previous Google devices to ADT. I haven't been able to call for assistance yet. Also, compared to my previous Nest Secure, the system is not as good. The home-based system is lagging in technology.

I don't like ADT. I wish I was offered the wired cameras instead of the wireless because I charge them every three days. I was told that it’s at least two weeks, but no. But the sales rep was great. She was very professional. The system is good and it works. I just wish I would have known if they offered wired cameras.

Everything has been fine in my experience with ADT. However, with my ADT account, I'm paying for something that I'm not receiving as far as the Nest Aware. I've brought that to their attention since I received services. Everyone I talked to tried to see if they could fix it. But I haven't gotten any results. The setup was also not as easy as I thought it was gonna be. I had to call multiple times. They had to do something on their end for everything to be put together and installed. My account wasn't on professional monitoring. It took a while. They told me I needed a permit when I didn't. I called back and I spoke with someone else after. She was the third person that I had talked to and she was able to get it going where I did not need a permit and was finally able to get it off of practice mode.

I had the Google alarm system first and they were disbanding it and moving to ADT, and they offered an ADT Self Setup program. It seemed like a good value, so I took it. The setup was straightforward. It was so seamless. So far, it's great. It seems to be working as promised, and I haven't had any problems.

The setup of the ADT was simple. I set up the device and the sensors and the doorbell camera deal. That was fine. The system was fine. But it hasn't prompted me or told me how to set up the alarm, like activate it, or deactivate it with their code. It was not user-friendly, because up to now I still haven't figured it out. I tried to get support but couldn't get past the first stage. To begin with, whatever Google sent me to ADT which is the ADT Aware or Alarm, I received it but that's all I could use. I'm not able to view my other cameras that I already had. When they told me that they would be compatible, they were not. Even though they're from the same company as Nest.

The setup of my ADT was easy. It came with directions. Very self-explanatory. I was also able to scan the QR code and link it. It works as expected. I have zero issues and that's always a good thing. As far as any alarm system, it provides exactly what is described. If others are looking for an alarm system, this is one of the easiest and most advanced self-setups that you can find on the market.

Setting up my ADT was easy and simple. Not very self-explanatory, but pretty obvious. However, I have issues with some of the equipment that I don't know can be resolved. I also wasn't offered a replacement or a different model of the devices I'm having issues with.

I like the system. I just wish I would have gotten the screen, instead of the little box. Other than that, everything is good. It sticks still.

I canceled my ADT because it was not up to any standard that I have ever seen before. The product did not perform the way it was supposed to. It made me feel unsafe. I did what the technician advised and I also went out and bought something to help. But if the products aren't good, they're not good. It's not up to a standard that anyone should be using to make sure that their home is safe and secure. Calling for customer support was fine. The technicians were very helpful. But you can't make a poor product work over the phone. And I'm not a professional to be able to make it work. It was just poor quality.

I had Google Nest and they sent me an email saying that they were no longer gonna be a thing and that they would give me ADT for free for a year. I tried it and they sent me the box in the mail and I just unplugged my Nest and plugged in my ADT stuff. I was able to log in with my Google account immediately on the ADT and just switched it over to the app. It was extremely easy. I like it. I haven't had any problems with it, so far. We had a little bit of a hiccup two weeks into it. But all I had to do was reset my ADT box. It was some power surge or outage that freaked it out a little bit. As soon as I reset it, I hit the reset button on the bottom of the box, and everything started working fine. I like the sense of security about it. When I'm not at home, it immediately tells me if there's somebody in my yard or if my door is open or closed or anything like that.

Google Nest cancelled the support for the security system and ADT is the only place that I could get some sort of credit back from the money that I invested in that. Their reps have been frustrating to deal with. First of all, my installation didn't go well and I had to keep on calling back to figure out what was wrong with it. I kept on getting sent malfunctions and the sensors kept on tripping off, sometimes in the middle of the night. I kept on getting the answer for a couple of months that something was wrong with the app but something like this shouldn't be down for two months. Also, every time I called back, I had to repeat everything that I said to everyone. There was no continuity. Aside from that, many times, I was told I'd get an email or a phone call, and I never did. But everyone was courteous. It's just that their way of handling customers was not streamlined. So, I got rid of the system.

Everything went smoothly with my experience with ADT. I was able to install everything without any issues. I'm happy with what I have.

It was really easy setting the ADT up. They gave me a good price. They also have a warranty on their equipment, which is important to me. However, I hope it could be a little easier to find the products you're looking for on their website.

The system is great and the alarm is loud, which I like. Also, my sense of security is excellent. It goes off when it's supposed to and customer service is always there. I'd tell others that ADT is well worth it.

I was a Legacy Google Nest user and ADT was offered as an alternative solution as Google phased out their product. I did the self-setup option and it was more cumbersome than the Google setup. Connecting the various devices to the hub was difficult in 50% of the devices. After it got set up, it's been fine but my biggest complaint with them is when a motion detector battery gets low, I have to replace it instantly or it's an undue burden to deal with all the messages, warnings, and beepings. But when it went off in the middle of the night with the motion detector that I must have set up improperly, the response seemed to be an adequate time.

The initial setup was pretty easy and when the systems were working fine, it was good, although I had some difficulty to do some voice controls. But I'm not using the system now because I updated my Wi-Fi and after I updated, there was no way for me to reboot it. I've called a couple of times and I couldn't resolve it so I have to give them a call again. I've been busy and I couldn't give them a call again. There are long wait times on the call. It's not very easy to get in contact with an actual person. You don't get to somebody directly and you have to go through the automated system. Then, you connect to like a common agent and they will figure it out and send to somebody. Sometimes, that's not the right person again, so it has to go to somebody else.

ADT did a good job. They explained to me like the way it is. It was some good experience. It was easy to connect. When they showed me the device, they said that I was not gonna need the Wi-Fi. So, I called back and they said I needed the Wi-Fi. So I bought some device to connect it and then put some Wi-Fi in there. It was really quick. The most thing I like about the system is that they call me as soon as the alarm is on or if there are any issue. The application is really good. The ADT Self Setup is a good program. It is worth it.

I recently canceled my membership with ADT because I moved and changed the type of security that I had. When I made the switch, I called to cancel and was told that my subscription was canceled and they were going to close out my account. But I later learned that I was still being charged for the home that I initially had ADT through. So I was getting double charged. I called ADT and learned that my setup was established with a what I call the broker-type relationship. So there was an affiliated ADT licensed broker and I needed to call the broker. But as a customer, I did not know that. They did not make that clear, and it felt like an expensive way to cancel my subscription when I was told upfront that my initial cancellation went through.

I got a motion detector, a couple of cameras, and a couple of things for the doors. But one of the things for the doors didn't come, so I tried to get ahold of somebody, but I kept getting the machine. The installation took a while too because I wish I had a more in-depth video about how to connect stuff. It’s not so bad to put it up yourself, but if you aren't good with connecting wires, definitely hire somebody.

I thought someone was going to come out to install our ADT. But the young man explained to me that it would be done differently, that no one would come out. However, the instructions were a little confusing. I had to try to figure it out on my own. But I got it set up and it didn't take a really long time. It's great. I haven't had any problems since it's been installed.

I used to have my system through Google Nest and I got an email saying that everything was being transferred to ADT. So far, it's not going great with them. With the previous company, I was able to monitor the cameras, save the videos, and get alerts on my phone. Right now, I'm not getting that. I'm not saving all the recordings and I'm not getting alerts from the security in the door. And sometimes I lose signal a lot, which I know has nothing to do with the internet. I feel lost right now with what I have. The only good thing is that ADT gave me a year for free and if I like it, I can continue to pay the fee that they charge a month or go elsewhere. They're also pretty good with their customer service. Once they answer the phone, they want to help you.

In setting up the equipment in the house, I had to go around the house and find good spots to put the sensors. For the most part, it was fairly easy and simple to follow. It took me just over an hour to finish. So far, the ADT system has been pretty good and I really like the remote stuff that you can do from the app. You can go on there and set up rules for it to auto arm during the day, and you can arm or disarm. It seems like it has a lot of customization capability. The door sensors work but they don't account for doors with a design. They have a frame around the door and they stick out a little more than the door. In my case, it was fine. But for others, there might be a selection of different types of sensors. I feel more secure with the system in place. I also like that in the event of a break-in, if the person who's breaking in tells you to disarm the alarm, the false code "disarms" it but still contacts authorities.

The setup of our ADT was easy, but to get online was hard. I called ADT and it took six days of calling. Every different agent said different things and kept bouncing me around. I needed to go to an account manager who could fix my resolve. It took five account managers to fix it. It was fixed and it took 20 days. When I would call, I would always be bounced around, and not passed to the correct person. I don't like it anymore, so I had to stop it. It's on the expensive side, too.

ADT Self Setup is relatively simple. It's just plug-and-play mostly. I had one issue when I was setting it up and I managed to get in touch with customer service who helped me through it and it was fine. Their customer service is good. The only thing that lets it down is the app. The app is awful to use. It is buggy and slow. You rely on the app to do everything. You can use Google to access all the devices in your ADT security system. You could also use the ADT app to access all the devices in your security system. You must use the ADT app to arm the alarm for the house, but it doesn't access all the cameras.

I ordered the ADT Self Setup online and set it up and it was very easy. It's been great, so far. I've had it since November and haven't had any issues. I also like the adaptability to the Google Nest products.

One of my door sensors is not working, but I already deleted it from my account. So whenever I get a chance, I try to reinstall and do it again. But I got a little problem. I ordered my ADT Self Setup. The guy who ordered my Self Setup told me that my old contract is going to be canceled automatically since I have this new contract. But they never canceled my old contract. They're still charging me for both houses. From the last house and for this house also, they're still charging me the same price.

I used ADT's technician to do the installation of my system and the technician's work was as seamless as possible, at least, for them. It wouldn’t have been as seamless for me because it was all wired connectivities. So far, everything is in place. But post that installation that the tech did, there are a lot of setups I still need to do.

The setup was easy but it took me a little bit of time to figure out which mode I wanted to use at night. It took some trial and error and reading more on ADT’s website. One of my frustrations is that the ADT app not connecting to all of my devices. I’ve had my Nest doorbell for quite a while so it's not current enough to connect to ADT’s app. Or maybe the doorbell does, but my backyard camera doesn't. So, I wish I could have eliminated one of the apps that I have to use. But I can't because not all of the cameras connect to ADT.

I was impressed with the DIY kit. It’s reasonable and easy. I'm just waiting for my home association to set up the third camera. I like the notification by email feature. I have to only set up with the email but if ADT has an option for text as well, that would be a plus. The system is very beneficial.