ADT Self Setup Reviews

After researching many of the security systems available, I chose to purchase a LifeShield Security System, and I am extremely happy that I did. From the sales to the service, everyone connected with LifeShield has truly provided superior customer service which has led to a very happy customer. I would highly recommend LifeShield, not only for the superior service, but their equipment which was developed by the company to meet the needs of their residential customers is way above that of their competition.

I called because when I got home, my system said it was not activated. The tech worked through the issues and got the system back operating correctly. He walked me through resetting the system step by step to correct the situation. He was very helpful and professional and I would recommend LifeShield to anyone who asks.

I called to activate my system and had an issue with the wireless camera. The representative was very quick and knew exactly how to fix the problem. He helped me add the cellular gateway as well and offered some tips on one of the other devices I hadn't installed yet. My first call for support was great! So far, I would highly recommend LifeShield!

The main unit kept beeping - I thought it was because it couldn't find the signal because of all the rain clouds; then I found out the sensors were defective. There's nothing else to say. There's nothing else to say. There's nothing else to say. There's nothing else to say. Okay?

I talked to Steven about the blue light on the console. Steven told me the reason the blue was on, that it meant that there was an alert. Steven told me how to correct that and how to reset the console. He said that the alert was to notify me to change the battery in the smoke detector, which is electric. Thank you, Steven.

Our alarm somehow got set to a 0 sec entry delay but the tech fixed it while on the phone. Also, this was not mentioned but the pictures on your website from our camera cannot be deleted. Also, it seems you have to log out and back in a lot to get some functions of the website to work. It seems to work good from our phones, just not the computers. Thanks for the help.

I just wanted to state that all of my inquiries from the pre-sales process through activation of my system have been handled professionally. Each person I have spoken to is clearly well trained in the product offering, is pleasant to talk to, and they seem to all be very committed to the success of your company. Congrats!

They sent extra parts at no charge - thanks! It's hard to explain everything over the phone. Someone should check out the home for a complete inspection. The missing parts arrived within 3 working days. The service tech installed everything in about 3 hours and showed us how to set the system. We hope we can make things run good.

Thomas was patient and showed concern for my problem. Issue was resolved professionally. I thought the motion sensor was not activated but he was able to verify that I had installed it correctly. The instruction manual is a little confusing. The way it reads, it seems that you need only one or the other of the base and the console. The video helped tremendously.

On 3/15/13, we began to get beeping signal from console 1 and phone unit. I changed the LS180 battery in the base station with a battery just purchased on 1/22/13. Everything seemed to work just fine. I kept the old battery just in case the problem returned. On 3/19/13, the base and console 1 started beeping again and the phone unit was displaying the same message that happened on 3/15. I changed the battery again with my second new one purchased on 1/22/13. This did not seem to make any difference as the beeping continued.

Initial activation call. They are very helpful and courteous. They asked all the right questions, based on what I know of LifeShield as a business partner. I listened very carefully as I had a general idea of what I felt the customer experience should be and I was not disappointed. It was everything I expected it to be. Please pass on my appreciation.

I ordered two new consoles. The first console, I had a problem getting the base 1 console to recognize it. There's nothing in the instructions as to how to fix it so I called tech help. A young man was able to help me fix the problem. Second console was shipped without the battery, so now I have to wait for the battery to get here before I can proceed with completion of installation. This has been a very frustrating and annoying process. I have a large house and the sales people don't seem to understand the limits of the equipment they're selling which translates into several calls and the necessity to purchase additional equipment.

Problem with beeping Grid Extender and adding sensor after changing battery: The batteries and sensors do not seem to have much life, and I always need to change them. When reinstalling sensors to the same position, the system indicates that "sensor was out of range" or "could not be found." Can you improve the quality of the sensors and batteries?

I kept getting Not Armed notifications when the system was armed. Also, I had unknown history from an unknown Android user. I do not have an Android. LifeShield Tech team have all been amazing! They are courteous and always available. Alex, Tom and Karen were awesome! They totally helped me with the problems mentioned by changing alarm time and passwords due to possible hacking at my end.

My alarm system had to be re-booted. The tech walked me through each step and to make sure that I was satisfied before the call ended. The technician did not make me feel like my problem was small or that I had done something wrong. He was courteous, considerate and knowledgeable about what needed to be done to accurately solve the problem.

We completed our setup on our own and called to start our service. I have always had fabulous reps assist me! The setup was extremely easy to complete on your own and the instructions are very straightforward. It took me less than an hour and all I had to do was call to activate!

I am new to the world of home security, so my questions about arming the system and what would cause a security breach were very general, but the rep was able to answer all of my concerns in a professional manner. Also, I received the information concerning the delivery date of the free Kindle. Response time was quick and very satisfactory.

Very happy so far. It seems to be easy to set up. I have had no problems with remembering to arm/disarm. Good Experience!

While trying to add the final door sensor, the control panel recognized it but then got a gfcs (or something similar) notice. So I called tech help to find out what it meant. He told me that the sensor was too far away (approx. 30') to receive the signal. He gave me a couple of options, and I told him I had already ordered two more control panels, which would solve the problem hopefully.

I spoke to Gene ** regarding issues with installation, permit and Cellular Gateway. He has arranged to exchange equipment and have the replacement equipment installed. I am happy with Gene's suggestions to remedy my equipment situation. Gene is a true professional. The resolve for my complaints appear to be resolving.

Long story made short, I had a sensor fall off the window and set the alarm off. All of my windows were closed, so I couldn't figure out why the alarm was going off and indicating an open window. I called the service tech and he walked me through all the steps to find the problem and then spent a lengthy amount of time helping me reprogram the other sensors who needed that. He was so patient and kind, which I really appreciated. I think his name was Eric. I am not tech savvy at all, but with his guidance and patience with me, I was able to do everything that needed to be done to reset my system and clear up the problem. He answered all of my many questions and always had the right answers or directions! This was excellent customer service and I will gladly recommend Life Shield to others! Please let Eric know how much I appreciated him working with me! This is excellent customer service!

Eric helped me re-set up in a new location. I had not done so in more than 15 months and the computer was not available. It was operating in no time! Speaking of time, I’m very busy with nothing else to say! Ditto, too busy to write sorry, thanks. Bye.

Extremely hard to understand the person on the other end of the line. I also have a technical problem. In the "stay" position, the motion detector should be off. Instead, it stays armed and I cannot use the system during the day because I am retired and stay home. That defeats the purpose of the alarm system. Maybe I programmed the motion sensor wrong? I do not know. I want my doors and windows monitored 24/7, but only want the motion detector on at night when I am sleeping. Any suggestions?

Just installed the equipment and made 3 calls for help. I immediately got someone to talk to me. The online videos were very helpful also. Really like the key fob and panic button. I can take it into my bedroom and feel confident that help is a button away! Glad I went with LifeShield (did a lot of research).

I am very happy with LifeShield! It is 100% better than the last company I had. It is very easy to set up yourself. Even a person that is not tech savvy at all can do it! I also love the mobile app. It lets me disarm the system before I come in the door, which is awesome when you have a baby and full hands so you don't have to worry about rushing to the console to turn the alarm off! I recommend LifeShield to everyone!

The main console fell off the living room side table and the display is black. System status on Android app displays "console 1 is lost." I contacted customer support, sending replacement console and emailed RMA to return non-working unit. Excellent customer support assistance. I definitely like my product and have recommended to friends and family.

I had just set up my system and called to activate it. Activation went smoothly, but I had some questions. I was transferred to tech support. The tech support was very helpful. He answered all my questions and walked me through resolving them. I was a novice so a bit slow, but the tech was very helpful and I never felt rushed. Very good experience.

I called, as per the instructions, to inform you that our new system has been installed. The person who answered my call was very pleasant and professional. He answered all of my questions to my satisfaction.

Installation was accomplished rather quickly and in good order. Explanations were clear and easily understood. When Andre had some install problems himself, he called for a nearby installer to be of additional aid and assistance. Together, we had all questions answered and the equipment explained, tested and registered for proper use. All is well that has so far ended successfully.

I wanted to thank Breanna on how she went over and above to help me complete the purchase of the system. Taking a lot of time and her personal attention, she made what could have been a very challenging time, much easier to do. Her sales approach was one of the main reasons I considered Lifeshield. Her conscientious follow-up was the reason that I purchased the system. Many thanks to Breanna.

There was a blue flashing light on our console. We didn't know what it meant. We didn't know how to clear it. We were told it meant there was a message for us reminding us to change out the batteries in our safety detectors. The technician told me he could clear it for me and also told me how to clear it on my own.

I was calling to learn more and hadn't planned on buying at the time, but I appreciated Ben's help so much that I purchased. He was very informative without pushing a sale. He answered all of my questions and because I had so many and took so much of his time, I felt like I should purchase through him since I was planning to buy later anyway.

I could not get my system to recognize the cellular gateway I recently purchased and contacted customer service. I spoke with Alex on the 1st call and another gentlemen (forgot to ask his name, sorry) on the 2nd call. I realized that I had missed a step that Alex had told me about on the 1st call when I was talking to the customer rep during the 2nd call. Service was excellent, and my gateway was installed rapidly and is performing as expected.

I am only a customer of Lifeshield for about a month now. I have to say that Lifeshield has the best customer service department I have ever dealt with. They are very attentive to your needs and questions and truly want to resolve your issues. One example of this excellent customer service was when I called about a new purchase I had made and was told that the sales manager (Tim **) was on another call and would call me back. I was like, “Ok, probably tomorrow I’ll get that call.” Ten minutes later, I got the call from Tim and he answered my question and made sure I was happy with the overall performance of his team. If this is the kind of customer service I keep receiving, I will be with Lifeshield for a very long time!

I called regarding charges to my bank account from CMS. I wanted to verify that was for my monthly service monitoring. I also talked to them about the bill date, which was supposed to be the 15th of each month. It is now on the 8th and I was told it could not be changed. I am disappointed because when I signed up, I was told it could be the 15th.

The sensor on the entry door to our garage was not working correctly after installation. Brian helped troubleshoot the problem and came up with a solution. The solution was to add spacers to the sensor and magnet, thus moving each further away from the metal door which he believed was interfering with the magnetic signal. Since I was out of spacers for the magnet, he took my information and offered to send more spacers and two sided tape. Once they arrive, I will install them and see what happens.

Chirping sound every 15-20 minutes 0 They told me it wasn't one of their alarms so it must be my fire alarm, which it was; the regular 9V battery needed replacing. Hope my Duracell lives longer than the "green" battery it came with.

My representative was fine. After receiving the system, we discovered the window sensors. We could not use them because of the window construction. We also have three doors and only one of the doors is flush that allowed a proper fit for the sensor. We decided to return the system and cancel the contract.

I called customer service with questions about activation. The rep was very knowledgeable and answered the questions quickly. I will use the 7 days as practice as she recommended. So far, I’m very happy with the system. I am also looking to purchase additional sensors and camera for a more robust system. The choices LifeShield offers are comprehensive. Our family feels safer already.

Great service and friendly people. I called several times and all my questions were answered completely. The consultants really do know their equipment. When I bought the system, the sales person was very accommodating. It really showed they wanted my business and the customer service wanted to keep it.

The book and common sense prevailed. The nuances of nomenclature were the most difficult part; the internet and emails cleared them up. I am disappointed that the monitoring cost is $5 higher than others, but I like the online access to info. I hope to use more sophisticated access on my part in the future.

I had an alarm at my home and I was contacted 1 hour and 15 minutes later. The police was dispatched and responded within 5 minutes, so the process worked but the delay in contacting me was not acceptable. I was told that my number was contacted, but I had no missed calls and no voice mails were left.

Our insurance company requested a certificate of monitoring. I requested it and it was immediately emailed to me. Thanks for your help.

I called back a few times and finally got where I was supposed to go. It seems that not just anyone could talk to me. They had to be my account representative. I just wanted to confirm information or something to that degree. There were some messages that kept being left on my VM request.

Both Tom in Sales and Ben in Accounts were very professional, informative, helpful and pleasant. So far, it has been a pleasure working with your company. Both men have been a pleasure to talk to. I look forward to receiving the equipment soon. I anticipate the installation will go smoothly!

They could not adjust the time when I called last Friday. Otherwise, they are very friendly and helpful. I was worried about setting the equipment up, but it was helpful to read the book with instructions in it. It was a little confusing placing the monitors on the doors so we got confused there, but figured it out. I was worried it was set up wrong and when we actually hooked it up, it would ring off.

The tech support worked to determine if there was a setup issue and decided to replace the camera as well as a door/window unit. I have found that the tech support is extremely patient and helpful each time I ask for some help. I had some connectivity issues once the webpage was set up for customers; and for some reason, I was not getting notices anymore. Sometimes the instructions on how to address issues are either unclear or not linked on the website, but each time the issues are quickly resolved with a phone call.

I wanted to get the Lifeshield app for my phone to get the full experience for my service. However, Lifeshield does not offer yet an app for Windows phones. It would be greatly appreciated if you could generate an app for this phone so I may enjoy the full extent of my service. Thank you.

Joe ** did a great job walking through all products/services. The product arrived quickly and was fun to install. I hope the level of service received to date continues down the road, which I believe it will. I am curious that there was no "installer" in the area. I had a friend who is a Lifeshield customer that is very knowledgeable about the product. He is someone you should consider partnering with to do installations in the Fairfield metro area.

I finally got my registration from Baltimore City and called to activate my system. I'm very pleased with what Lifeshield has to offer! The system is thorough, easy to set up, and the only hiccup I had was with the city processing my alarm registration forms - no fault of Lifeshield.

It seems to go low power too often. Why fifty one words? Are you nuts or something? Now I am going to have to count my words. Sometimes, it is more explainable if you use less words. So what can I say about the batteries that are used in the sensors that are on both the windows and doors of my house here in Florida? So when you least expect it, the alarm goes off sending you into an aggravated rage because you now have to figure out which sender it is that is making the alarm go off. And when you look at the main unit, it takes you about an hour of watching and trying to catch the screen to tell you which sender is low power. It seems that the flashing is too fast for the eye to read.

I requested information on how to disable a sensor as I was unable to accomplish this from the website. Doug directed me to the console where all things are possible. He answered questions regarding arming, disarming, and how to reprogram the key chain remote. What else can I say? A minimum word requirement is an insult to someone who can express a situation in as few words as possible. Be succinct!

I thought I was missing a motion detector. However, I found that the system I selected, through working with your team, did not include one! The CSR was so gracious that he arranged for me to get one free of charge! I can't wait to work further with your company. So far, it has been a true pleasure as opposed to my previous company! Once I settle in with the system and get over my surgery, I think I will find other items I wish to add to ensure the best protection for our family. Thank you again for your exceptional service!

The order was sent promptly. Thanks. I will need 7 more days before we go live. The new sensor was sent and I replaced the broken one. I will send the broken sensor back. Thank you.

Although we haven’t received our system yet, it is on the way. Our person we talked to was Jamie. I don’t know the last name but her number was 888-875-9143. She explained everything so clearly. Thank you for the service and we look forward to having it going soon. Thanks.

We decided that it takes too long for the authorities to get to our house if there ever was any trouble. It took the State Police over an hour the one time they were notified of a problem. Also, we were having trouble with the sensors going bad when we were away and had to rely on family to fix them. Just changing the batteries didn't work on quite a few of them. It just didn't seem worth the extra money to continue to have the monitoring.

I called to activate system after installation and spoke with a very friendly and knowledgeable person on the phone. My only issue was the door and window sensors had dead batteries when I installed them. It looks like they were used sensors because the paper insulator was missing underneath the batteries. Other than that, the installation went smoothly. The online videos were also helpful when setting up the alarm system.

We had a storm and the power outage occurred for a day. When the power came back on, the system did not. It needed a reboot manually this time. Steven knew immediately what to do and talked me through it and gave me a chance to write the info down in case it happened again. Very nice.

I purchased LifeShield Home Security System recently. I was very nervous about self-installation, but my daughter and I watched the tutorial video and it was really very simple. I was a little apprehensive about using the system, but so far so good. I feel more at ease now just knowing that my home and I are protected. I'm glad that I made the decision to install a home security system.

I've had several questions/problems that I've called about and I can't honestly remember which one I spoke with Eric about. But I've been very satisfied with the help I've received each time I've called. The techs I've spoken with have been very patient in helping to resolve any issues I've had.

I set off the alarm and afterwards, it kept saying it was not ready to arm. Alex walked me through the process to get it ready to alarm and also helped me set up a second remote for my dog walker. Excellent service, very patient. I am impressed with the over the phone customer service. I highly recommend this system to friends.

I changed my order and it was adjusted quickly. Great job! All aspects from ordering to tech support, to installation and customer service are excellent. Shopping for a system on the internet is a challenge. The programs are all similar. All of the reviews and comparisons had LifeShield in the top 5 . The only negative comment I could find was you had to install the system yourself. I had my system installed by LifeShield and it was done quickly and professionally.

I've had several communications with Alex and each and every time, he was polite, precise and extremely patient. I would recommend your company in large part because of the way I was taken care of. This kind of service is what the public craves for, unfortunately, it rarely exists.

You guys cut off my monitoring. I forgot I lost the card on file. I called in the payment with the current card. The bill is paid, but I'm not sure my monitoring is active again. It would be nice if the CSR provides that information even if the customer doesn't ask because I forgot to ask. I didn't want to call back and sit on hold again.

The first young woman I talked with was excellent! She was patient and answered all of my questions. She was kind and helpful. The next woman who talked me through the password, etc. was very good as well. The only criticism I have is that she talked a little fast and tended to rush me. When I would ask her to repeat something or go slower, she graciously did so.

Jim and the man who were helping me make my choices while setting up new service did not understand my set up. I'm unsure that I gave the right answers and that the set up will be proper for this place. I also was not told about or offered the equipment that is installed to detect sliding door glass breakage, which I believe I need. The motion detector was the only option offered for that door. I went through the instructions twice and think I can handle the install but also want a security knowledgeable person to evaluate the optimal places to install the equipment. I do believe that it will do the job when properly installed, and the price is fair unless I get charged beyond the $34.99 per month.

I recently purchased my new home system. The sales rep was knowledgeable and friendly. The system itself was easy to install and the parts were well packaged and labeled. Being able to monitor it and make changes on the internet is handy. I also like having the ability to assign different access codes to keep track of all those entering our home. I am very pleased with everything!

I wanted to know if I have the correct amount of sensors, etc. to cover my home. He was just about to transfer me when Steve, my salesperson, called in. I am waiting to hear the final confirmation on the adequate amount from Steve. He will call me back. I had a very pleasant and knowledgeable conversation with Cedric.

We have had LifeShield for over a year and not able to use the system for one reason or another. I was getting ready to cancel or find another system. I called to cancel when Thomas went through our problems, and I believe he resolved the issues. Hopefully, in the next few days, after installation of a new sensor, we will be up and running. Thank you, Thomas.

While installing the siren sensor, the system would detect the sensor. However, it fails after testing the smoke/CO alarm. After some discussion and troubleshooting with the technical support team, it was decided that the cause of the failure was the California alarm/voice alerts sent out by the alarm. A LifeShield smoke alarm will be sent. Kudos to the technical support team; they did a fast and easy job.

I continue to have problems with the cameras I have. Last time, camera 2 recorded a video that I or your technical support cannot view. If we were able to view it, we could have discovered who attempted to enter my house from the backyard at 3:20 am. I wasn't home at that time and was profoundly asleep. I did not hear the phone ringing as I was spending the night at my son's house. The police was called but the intruder fled after hearing the alarm going off. We cannot see who it was because of the problem with viewing recorded videos.

The representative was very helpful and informative in assisting me to get my solution and to complete some changes to the system. In addition, they emailed to me the link to the sign on page to acquire the service manual online. So far, all is working as intended/selected.

She was very helpful and experienced in what she did. She helped me go through the setup and answered all my questions about the system. My only problem is I did not need a motion detector. I needed one more window sensor. Thank you very much.

At 5pm on Feb. 26, Tuesday, one of your techs, Alex, walked me through the steps to install a new base. It worked successfully. At 2am, every sensor alarm in the house went off and I had no idea how to shut them off. There is no tech support at that hour. I had to completely disconnect everything. I also have to get up for work at 6am. I have had constant problems with the system the last several months. Some of your tech people are so arrogant, but not Alex, and condescending, it's disgusting. I now have a complete dismantled system and don't know where to start. On Monday, March 5, I am very tempted to get another company.

The motion detector that came with our security system has gone off twice now and has caused me to be called out of our home. It was because our dog is in the house. The customer service representative told me that I need to purchase new one to replace it because my dog weighs over 30 pounds. I asked him if it could be exchanged since this was not explained to me when we purchased the system. He said, “No way, you have to purchase a new one for the size of your dog.” This seems a bit unfair since we are paying a premium monthly fee for your services and it is just a motion detection device that came with our system. We should be able to have one that covers pets of any size. Please advise if this survey matters at all. Thank you.

The wind blew a door open, and they called me within minutes. I was out of town and a neighbor took care of the problem. I was expecting to be billed for February and wasn't. I called, and they explained that the bill would be taken care of on March 1st. So far, your people are really doing their job to keep the customers satisfied and informed.

I could not get motion detector to work. We tried setting alarm to away, then opening the door without going outside. And then after the 60-second warning, I tried to make alarm sound. I could not do it. I found out my husband installed it upside down. Your techie figured it out right away. Good job!

I had signal on my base that my battery was low. The technician was able to tell me which window specifically and how to resolve the problem. Also later, I received another signal indicating one of the sensors needed to be reset. The technician guided me through that process also. The base said "Tempr" which I did not know what that meant. The technician was able to explain what that was and helped me resolve the problem. Now, my system works as it did before replacing my batteries.

I sent a request for a copy of monitoring coverage. They responded very quickly with the information I needed for my homeowner's insurance. Thank you for the help. I can now get a reduction on my insurance coverage.

When I ordered my alarm system, I had asked for an 80-pound motion sensor for inside the house because I have 5 Chihuahuas and if they run in en masse, I felt the 40-pound sensor could be activated. Life Shield sent the 40-pound sensor. I had talked to Thomas, the man I ordered the system from, about getting extra sensors so I could open various windows several inches during hot weather but I forgot to place them in the order. I later received some when the new motion sensor arrived. I still owe you for those.

Everything ran just as clockwork. From contacting Amanda to receiving the equipment and then setting it all up, everything went just as they said it should. I didn't have to call anyone to get help. The examples and the online video helped me progress through the setup and all went great! I will probably be adding more items in the near future. Thank you.

One of our sensors stopped working and Edwin was able to get it back working.

I am a new customer and had several questions which she answered completely. She even called me back when she had to check something out, a joy to work with! I placed an order for additional hardware and wanted to change what I purchased. She adjusted my order for me.

I had to switch out cameras so I had to send back the old cameras in to see the new cameras. The new cameras are working fine; there were no issues and no problems whatsoever. I’m very satisfied with the response from Cedric from the tech team. There was some mix up with us sending back the old cameras I want to the boxes came with the shipping label that was to be shipped to me. It must have been an error so I went to the UPS.

Great job by the installers. Everything works great. They answer every concern I had. Camera, key chains and sensor work great. I will recommend LifeShield to friends and family members. The equipment are all mostly wireless and easy to install. The installers took their time to explain to me the function of each equipment.

I responded to a call to confirm information on our file. I was able to confirm all our contact information. I mentioned that I am still waiting for the Kindle Fire HD Tablet to arrive. I was told that it should be with shipping and will be sent very shortly. I’m still waiting for it to arrive. Our alarm went off the other day; likely due to our error in not canceling the “stay” function and setting the “away” function at the same time. They call came very quickly, and we were able to go home and reset the system.

My card expired and the rep put my new card on file and also ordered some sensor batteries to be shipped by weeks end. Thank you, LifeShield for the best customer service and especially the service plan that covers all of your equipment 100 percent. I am thinking of adding more sensors and look forward to calling back for the best customer service ever.

I love the product, customer service and the speed of delivery and setup. I would recommend LifeShield to my friends and family. The unit is easy to use and it is wireless. Our last system stank compared to this one. The Lifeshield team is fantastic and we are so glad to have found them on Angie's List. Thank you for the superb experience.

I was under the impression that I would be able to move my inside camera anywhere I need to have it inside my home. But when I move it, I have to unplug it from the ethernet, and I lose the signal. I need to know what I'm doing wrong with the camera. Also, since I went live, I am unable to log in to my system with my cell phone. Before I went live, I was able to do that. Please advise.

They have very friendly and informative staff and on time delivery of all equipment. It was easy to install and activate.

I added another key chain device and checked on credit for getting you a new customer who has now signed up. He has all his equipment installed and is very satisfied. I now await my equipment credit to be issued so I can order and install a camera. Thank you very much for all your help.

I was very happy with all the help LifeShield has given me with my new system. They went out of their way to help me and answer my questions. They were always eager to help and make sure I had no other issues. Most companies give you the feeling that they want to rush you off the call. For the short time I've been with LifeShield, I couldn't ask for a better experience. Thanks LifeShield!

Just now, I received the box of equipment. What do I do with it? There was no letter in the box with instructions on how to contact either Life Shield or an installer. I was given a password by Stacy but what do I do with it? Now, I'm having trouble sending this forward!

I had not received confirmation of a referral who bought Lifeshield. I was told that I would receive confirmation after the matter was looked into. As of yet, I have not received confirmation. The problem is simple.

I have been very pleased with LifeShield. All my needs, which have only been 2-3, have been addressed in a quick and professional manner. I often recommend the company to other people. The customer service so far has been excellent. Each person I have talked with has been friendly and courteous. I intend on remaining a customer for a very long time! Thank you for such good customer service!

Thomas ** is the best sales associate at LifeShield, easy to deal with, covers all of the information needed and follows through. He's a true asset to LifeShield. I will be recommending Thomas as well as LifeShield to all my friends and family! Our home is now safe and protected (photo attached). Thank you Thomas and LifeShield!

I had called in to get my cameras hooked up after numerous attempts. The installer, Tyler, that had been sent by LifeShield had even made three trips. And in the last, he never came out but called because it was a waste of time to him. After hours on the phone with customer support, the last call did it. I was able to walk through it with the tech. The only complaint I would have would be I had warned the tech that I was technologically challenged, and if he didn't have the patience to walk me through it, to please pass this call to a coworker.

Not long ago, I added the camera to my system. It works but sometimes something occurs - electric off for a second - and then the camera does not work. When I am away when this happens and if a robber breaks in, the camera will not be able to take a picture. I have to reset! Also, you recently came out with a low light/infrared camera. I asked to switch or add some money to get the new one, but you said no.

The whole experience was very good, from the pricing, installation, and the technical support. We referred our friends, Al and Nancy **, and their system has been installed. When do we receive the referral credit? We were able to put in double contacts to allow for windows to be left open in summer. The problem is, in order to have the additional magnet required to do this, we had to purchase a whole new contact when only the magnet was needed. I suggest the magnets be sold separately or have two magnets in each contact box to allow for a double setting. Now, there are spaces in each contact box. It would be easy to throw in an additional magnet and additional tape in case a contact does not set right or is knocked off accidentally. We had to super glue two contacts back in place.

Upon returning home from being away, I received a low battery alert from one of my on-off sensors. I replaced the battery in the sensor. The system reported that the sensor was open, but, in fact, it was not open. I called LifeShield technical support. I received excellent information from the support person. My problem was solved with the first call.

After much back and forth with your company (sent me the wrong component to the wrong address), I was having difficulty logging on via the web to arm/disarm my system. Ben explained why, and now I understand that the cellular gateway may take a minute to link to the web. If I try to log on and wait a minute, I see the arm/disarm icon.

Great service and quick to respond, but reason I did setup a perfect score is based on the online bill/payment history. My profile shows no billing/payment history after August 2012, and I have to rely on credit card statements instead. It would be helpful to see the actual invoice/itemized pricing and/or have a downloaded PDF of the invoice.

I am a new and very satisfied customer. I called because I had a million questions that I thought of after my purchase. Briana was very patient and answered all of them. She seemed very knowledgeable about the product she was selling, but she was not pushy. I am definitely going to recommend to all of my neighbors.

Tech was very well qualified. The install went smoothly. All operations were explained and demonstrated. I would recommend his services to any and all of your customers. By the way, I thought the stickers were omitted in the shipment but when I went to put up the sign, they magically appeared in the envelope.

The individual who I talked to was highly professional. He answered my questions and solved my problem. He was outstanding. I was confused about the timing delays and he resolved my questions. I would not hesitate again to call technical support. Again, I must thank you for his assistance. I am done writing. Nothing else to say.

Everything went great! Great customer support! They were very helpful and very informational! They answered all my questions and gave me more information than I asked for! They explained the system clearly, and I can't wait to receive the system in the mail to try it out! Also, I love the fast shipping and the option to self-install! The phone conversations were very pleasant!

It was fast service with the English-speaking rep. All I needed was a change in my credit card info and the issue was handled quickly.

We had a couple of problems with 2 open/close sensors and a motion detector. A couple of calls to tech support and we determined that it was OK to try new sensors in these cases. The motion sensor actually malfunctioned while we were gone and the police were called and responded within a couple of minutes. The process works! But we don't want the police called too often for a malfunction. ;^) Over all, tech support and LifeShield is very responsive to any problem that we might have and willing to resolve the same quickly.

From the time we installed the system to any additional questions we have had with the service, LifeShield customer service reps have always been very helpful. Glad I switched from ADT. The price is great. The equipment is easy to control and makes me and my family feel very safe. I would definitely and have recommended this service to my friends and family.

I had a problem trying to install one of the LifeShield sensors. After trying several troubleshooting steps, it was ultimately determined to be faulty. Life shield agreed to send out a replacement sensor immediately. I found the customer service rep to be extremely friendly and very knowledgeable.

System malfunctioned and would not turn off to silence the alarm. Problem was analyzed and determined to be a dead battery in the hand unit. Technician worked around the problem to keep the system working pending receipt of a new battery. System has functioned perfectly since I installed it about 10 years ago.

My cell phone backup keeps sending me emails saying lost signal. I sent an email to LifeShield asking if there was a problem. A customer representative called me back to let me know this is normal and will not affect the cell phone being able to call out if needed.

Defective siren detector - I talked to customer service who ran me through a test or two to diagnose the problem and then was issued a return number and I'm waiting for the replacement device now. Also, I asked for additional documentation for my insurance company and was sent an email to meet those needs.

So far, it has been very easy to install. Although, the console and key remote is very hard for senior citizens to see and hear. Also, I wish you would include more double-sided stickers and the display stickers. Otherwise, so far so good as to the ease of using the system. I do feel much more secure.

Yes, everything has been received and all is in order and working well. Thanks for your attention to this matter.

I was not pleased with shipping, receipt of defective product, incomplete order of product, installation serviceman's failure to return; however, your telephone techs are outstanding. After multiple phone calls, all is well. System appears to be fully operational. I hope there are no additional issues. If the system works as advertised, then we will be very pleased. Apparently, your major problem is you have too many cooks in the stew.

Question about Cellular Gateway - Cedric answered questions and assisted with connection. He was very helpful and courteous. So far, I am very happy with your service.

You need to update your CMS bank billing information, current phone # the bank has on file; 1-888-367-6811 goes to a flower shop. My bank gave me that # when I was questioning the CMS bill. I had no idea who that was. Your billing info should have a better description than CMS.

I actually had a question about buying some supplies for my security equipment. The salesperson was very nice (think his name was Tom). I had further questions about how a water sensor worked and spoke with a tech but wasn't so impressed. This is not normal though. I think he must have something else on his mind because he didn't answer my questions directly. I had to prod for a response. These things happen sometimes, I realize that. In any case, I will call back when I'm ready to make a decision on what I want.

They were very helpful. I was on the phone for over an hour. I am 88 and my hearing and sight are not very good. They were very patient with me. Thanks. I would recommend the service and the system to all my friends. The system was easy to install so far and easy to maintain. The monitoring is economical. The assistance on the phone is also excellent.

I talked to someone on the phone about the backup system. I wasn't sure if the system was set up properly. The salesman walked me through the steps. Before hanging up, he made sure that the system was working. I had questions about other equipment that I saw on the LifeShield website. In order for the system to be hooked up to the LifeShield data bank, we had to fill and complete the permit form.

I was having a difficult time using the LifeShield Security settings and was unable to find the arm/disarm event in order to edit same. Ben was extremely patient and knowledgeable in helping me with this task. With his help, I can now handle this task alone. Thanks for always having wonderful techs available.

Cedric walked me through the process of fixing the sensor and making sure the system was working properly. I also had questions about some of the features on the console, like why the blue light was flashing. I have been unable to find a good troubleshooting guide on your website for simple questions like that. Your tech support people have been very helpful every time I've called, but it would be nice to have a good source where I could find this info myself.

Easy to setup/use, great prices and promotions. Julie ** was very nice and helpful explaining my options for my security system. Customer service was prompt and helpful also. Remote monitoring is a plus! Easy to get a hold of customer service when calling the 800 number. Options of cellular backup is also reassuring.

Edwin answered my questions quickly and efficiently. We fixed 2 or 3 things that were bothering me between flashing lights, beeps the console was making, etc. in less than 10 minutes on the phone. I was pleasantly surprised how easy this was. I usually would not take time to fill out a survey like this. Thanks for all your help!

One of the sensors was not detected after even trying different ones. The tech told me how to press the little gray button on it and then it worked. We also discovered that one of the screws we used to attach the sensor was not completely seated. We used screws instead of the tape because the tape doesn't hold as well as we would like. We used the tape on only glass and metal surfaces.

I called to register my new security system. While I was on the phone, I had a question unrelated to the registration. I had replaced an existing system from ADT and I had a question about re-purposing my (ADT) window sensors with the new system. I was referred to a tech who was able to answer my question. The answer was no.

It's a new service for my residence with some special requirements. All my questions were quickly and easily answered. After consultation with my wife, we agreed that Life Shield was the appropriate service to use. We then re-contacted Life Shield and purchased a system and arranged for installation. We also informed several other potential clients that we had a positive experience, and they should consider Life Shield.

I'm glad I went with this company over any of the others I looked at. Customer service has been amazing every single time I've spoken to anyone. Everyone has been more than helpful. Thanks so much! I will add though I have a voicemail from someone that called the other day and I can't quite understand what they're saying. It says a number to call but I've listened multiple times and I can't make out the numbers in it or what some of the message says. Hopefully, it is just a survey like this one. If so, you all have done a fantastic job! Thanks again!

Your technician came as promised and was nice; however, I wish he could have answered more questions for us. I also wanted to know how to add another passcode or the instruction on how to use the keypad even though the book was given. When you have questions, it would be nice to speak with the person there and not have to call. Also, we noticed that the camera did not stay with the tape used, so in the future, maybe using a different type of way of keeping the camera put. We are going to buy something to help keep the camera on the wall. But so far, so good. I love the email alert letting me know when the system is armed or disarmed.

I had initial questions about the sensors, the difference in stay and away, etc. Cedric was patient and knowledgeable. He walked me through all of it very well. All of my contact with LifeShield employees has been the same experience. I can understand why you get such high ratings for customer service.

Resolved immediately. Very satisfied. It was e-mailed to me that the credit card on file had expired. Ben tried the card again and the payment went through. I was satisfied and treated very professionally. I really do not have anything else to add.

A monitor magnet on my front door broke off and I called and you are sending me a new one. I am happy and pleased that the phone call was quickly handled and did not take much time and that the warranty was honored. I am happy with the security system thus far.

Excellent customer service and the technology. Looking forward to keep working with you. The notification process is great. Being able to disable and enable the alarm remotely is great. Installation was easy and clean. No holes were made on any of my walls. The tech who did the install was very friendly and explained everything to us. Adding additional units is so easy and does not require calling customer service. I am happy with the product and the service and am looking forward to recommending it to friends and family in the near future.

First regular monthly billing was different than expected. I called to verify it was legit. Very happy with customer service. The one thing I would suggest is that you let people know that the monitoring service (at least the one that serves Ohio) adds tax to its monthly fee. Had I known that, I could have saved myself the call.

I ordered some window decals and received yard signs. Customer service was quick to remedy the problem and we are on our way to correcting the mistake. Thanks!

My garage door was lost and my motion sensor didn't work. Jacquelyn patiently talked me through the steps to getting both up and running. She had me delete both sensors and talked me through how to reinstall them so that the sensors worked. She was very helpful and I appreciated the quick response.

The technical support representative was very helpful and understanding of my concern about my dogs’ heightened sensitivity to high pitched sounds, and even assisted in disabling those features of the system. We are now able to arm and disarm without worry of causing any harm, or making members of our family fearful. Thank you for the help. It was greatly appreciated.

Had some questions about the cellular backup system. It was explained to me that once the power went out, that this cellular backup would still contact the police if something happened. I like the customer service and very friendly. Once the order was complete, they repeated, "Don't hesitate to call if you have any questions or concerns when setting up your system."

Thanks Thomas for taking care of my issue promptly and respectfully. The installer discovered that one of the sensors was defective (that came with my kit) and another one was put in the system right away to be sent to me. Then, I spoke with Thomas and let him know that I was short one sensor for my house. He said it would cost twenty something dollars plus another ten for shipping. I let him know I could not afford to spend any more money on this system. I asked him to speak with a supervisor and he did. He took care of it for me. So I didn't have to pay any more money. Thanks!

I contacted customer service to obtain my LifeShield Security Activation Certificate for proof to my homeowner's insurance. Not only did I receive the information I requested in a timely manner, but it was complete and customer service was polite. I couldn't ask for more from a company! I've been very satisfied with all interactions with customer service.

Always happy to write a review because I am completely satisfied. These days, great customer service is a rare commodity; however, you all at LifeShield have it nailed down. Product support, quality, and ease of set up are stellar! I have already recommended it to a coworker, and he has installed at his residence as well. I am new to LifeShield, but so far, so awesome. Thank you very much and be safe!

I've never had a security system before so I spent a long time researching, pricing and comparing several systems. I chose LifeShield because of the service. I worked with a gentleman named Thomas who was extremely patient with my flood of questions and provided a thorough explanation of every aspect of the system. The pricing was completely transparent and did not fluctuate nearly as much as other systems if you decide to add a couple extra door/window sensors.

I was completely satisfied with the customer service representative, and he solved my problem completely. However, I am utterly dissatisfied with LifeShield's policy of doing upgrades without telling customers. This obviously has an impact on customers when software upgrades go awry; otherwise, I wouldn't have needed to call customer service. It makes it impossible to plan on my security system when the company changes firmware without warning me. Please provide an e-mail notification when future firmware upgrades are planned. It costs nothing and would restore my faith in the service.

I just installed the system, and it was pretty painless. I called customer support because I did not realize the system was pre-activated. On the YouTube video, it said to put in an activation code that we were to find on the website. When I called, I wasn't quite done adding sensors and your support specialist helped walk me through the process. It's too early to know if I'd recommend this system, but so far, I am very impressed.

I called to find out what effect changing to Comcast from Century-Link would have on the alarm system. All my questions were answered to my satisfaction so that I can make an informed decision. Your employee was well informed on both cable and hard line phone service and also gave information on cell phone. When I said that I don't use a cell phone, they dropped the subject and did not keep on going about it. I really appreciated that since some companies like Century Link just keeps going on and on.

So you will better understand this review, you should know that I have over 25 years of experience in training inbound and outbound customer service agents for "Fortune 50" companies. It's an elite group known for its excellence in the marketplace, with most having been in business for over 50 years. LifeShield belongs in this elite group! Knowing my background and understanding that I seek perfection in attitude and expertise when recruiting and training new agents to handle both inbound and outbound calls, on a scale of 1-10, with 10 being superior, LifeShield earns a 15! And below are the reasons why.

It was a faultless installation. Gory and Ed were friendly, courteous, and answered our question patiently. Thanks, we will recommend to our neighbors. Although the installation may be simple, ours was more complex since we covered unevenly the top floor. Great job! It is comforting that customer service is always nearby, replacement parts are there, and the system is expandable at a later date should we decide on more.

Ben was very polite and instructed me on how to install the security system, LifeShield, in my home and also connect it to the internet. He also helped to assist me to find which window in my home was not working. We tested it and he made sure it was up and running before hanging up

My support person was great in trying to help me best he can but as I expected, my core issue is still unresolved as it's not a simple thing that he could have fixed himself. LifeShield has a glaring gap in the security of its hardware that has occurred sometime recently as anyone can just unplug one of my sensors from the bracket and I would never get an alert that my sensor has been tampered with. This feature used to work along with the alerts warning you of a low battery before it would just die. But now, neither of those notifications works. This isn't a system configuration issue and the support person verified that with me. This is a core application issue in the reporting function.

I am always in a hurry. Sometimes I don't have time not even to read. That is why I am really happy how quickly I was helped and all my questions were answered in one call. There was no need to wait. My experience was like if I had one on one training which helps me understand and be more than satisfied with my home security purchase.

Great customer service, Edwin. Fast identification. He gave great instructions and configuration went as expected. I am going to consider ordering a couple more detectors and an outdoor camera. Please let me know if you ever have a great deal on the cell as we all know if the network is clipped, the security is rendered disabled. May God bless America. Thanks in advance.

We were installing window sensors and one of them wasn't working. I called, told them my problem. We walked through the troubleshooting and had no luck. They are sending me a new sensor and it should arrive in the mail today or tomorrow. I was told that I would need to return the bad sensor by using the return label. I received a confirmation email with the same information included.

Jessica was very helpful and friendly. She got to the point and finished our conversation quickly. She gave me the impression that she was concerned as far as getting me all the information I needed from her. She made it a point to let me know that what I had to say was important.

Customer Service has been through out really nice, everyone simply is trained well or is really understanding. Either way it is nice to be treated well. I'm sure installation will be the same, I hope. It gets installed 2-13-13. Thank you Marlene, really.

Stacey was very helpful in getting our new system's monitoring set up. I requested that it be activated prior to the end of the 7-day waiting period, and she was great in promptly addressing my request and getting everything set up before I left the house that morning. I am highly satisfied.

I was setting up my new alarm system and had a new door/window sensor that couldn't be detected to set up. I went and bought a new battery to see if that was the issue. The new battery didn't help. I even tried moving the sensor to a different location but that didn't work either. I contacted technical support, and they are sending me a new sensor.

I just received an alert that one of our sensors had lost communication. I called LifeShield and the person, not a phone tree to follow or a computer, talked me through the process of solution. I received an immediate follow-up email saying that all is secure. My neighbor went over and checked out the sensor and found everything to be fine.