ADT Self Setup Reviews

Been having problems with one of my outdoor cameras. Couldn't get the issue corrected, so your rep is sending a replacement. Appreciated the effort he made, and not having to go through a hassle to get item replaced.

I was a little frustrated that LifeSheild could not fax me my certificate. Other than that, the representative was very nice.

Battery for Base station - Tech person very helpful.

Replacing a sensor received good consumer service.

Loss of internet connection causing the need to reset the base unit.

I am happy with Life Shield experiences and installation process, which is very simple.

The customer service rep. handled my problem effectively and efficiently. Thanks.

Base has been losing internet for the last three weeks. Have talked to 3 different tech's with three different solutions. Will see if the last one works.

The person, Matt, I was fortunate enough to have help me with my problem with my system, helped tremendously and get it up and running again. He also helped reset changes necessary. He was helpful, patient and knowledgeable.

It was a great pleasure calling and speaking to the woman in customer service. She made this problem very easy to solve and was very helpful. It's a great comfort having Lifeshield as our home security system and having the comfort of feeling secured in our home.

From the first call to order to Jennifer who completed the contract, the technician who set up the online access, and all the promotional offers, Lifeshield is nothing but professional, thorough and accommodating.

We came from ADT and were expecting to save money and get the same level of (average) service. To our surprise, the money factor was nice, however the professionalism and customer support from setup to service has been wonderful. I am so glad to have selected LifeShield and would highly recommend and have to tell my family to use them. They are a tremendous value and make me and my family feel important. Great Service, Great Price and I'm Happy to be a customer.

You are always good when I call and keeping me update. I wanted to pay my payment but they said I was too early. They did let me know how to update the payment info. Thank you.

Support tech was accurate and very familiar with how the console/system operated. Also helped with information about motion sensors. Thank You!

I love the product so much! Easy to install and use and the tools are amazing- app and tablet are a life saver. Definitely would recommend!

False Alarm. Call was fast and did ask for my name, I turned off the alarm using my code, only I know it.

I really appreciate how this company has been doing service overall, from technical issues to quick service response, they take of everything. I do like the fact that the equipment is wireless and portable for easy-to-move locations. LifeShield has provided me with the best service for my budget and I would definitely recommend.

Very helpful, easy to work with.

The site would not let me put in my expiration date in, but a helpful young man took care of it and all is well.

When receiving several message on my cell about a low base battery I called customer service to figure out what needed to be done to stop receiving these message. They were more than willing to walk me through step by step on how to reset the base cache.

LifeShield tablet had message "contact customer service". Answer to problem was easy, just needed to reboot the tablet. Do not remember lady's name who helped me even though she did identify herself at the beginning. As soon as I described my problem she gave me the answer. Thanks.

Called Lifeshield (I'm a current subscriber) to get help on the bundle rebate I had just learned about when I signed up for DirecTv. Agent was pretty knowledgeable.

Customer service rep was courteous and helpful. They were able to address my concerns.

Awesome customer service. Located problem with camera right away and helped me figure out to manually enter wifi password.

Customer service reps were always able to assist me without any trouble.

Customer Service is very friendly. No long wait for delivery and for the customer service. GOOD DEAL! WORTH IT!

LifeShield will not work with AT&T U-verse. Please stay away from LifeShield. They're a cheating, lying company. A word to the wise, look elsewhere for a security company that you can trust and that is honest and that will work. In less than a year I have put three systems in and it still will not work right.

Tried calling. After 30 minutes still couldn't get my alarm to work!

I am well pleased with service from Life Shield. The representatives are always professional, helpful, and knowledgeable. I would recommend this Company to anyone looking for quality protection for their residence.

Good experience with signing up over phone. Haven't received product yet 2 day shipping.

Great customer service every time.

Representative helped me solve the issue with our door sensor. She was patient and made sure the situation was resolved.

The agent that assisted me last night was great. Best experience I've ever had talking to any tech support.

I want to change billing method and e-mail address, but I can't do it through Lifeshield. It is poor site.

Excellent customer service!

Very satisfied with the service.

Had issues signing in. Joe was very helpful and got the issue resolved. Eagerly awaiting my system!!

Good service on phone contact with your representative. Instructions for establishing and using service well, clear, and concise. I was a little disappointed with the length and complexity of service agreement, but I guess it's necessary. I was kept well-informed on shipment of equipment and the options available for the installation.

My tablet began to have issues after the latest software update. No passcode was recognized. After a few minutes of troubleshooting, it was determined I needed a new tablet and one is being shipped to me now. Hopefully that will take care of the issue.

Needed a battery. Shipped a battery.

Very good customer service.

The system arrived as promised and installation was simple and took about 20 min of my time.

The help was excellent.

Had alarm on entry door. Tech gave instructions and suggestion to correct problem.

My console broke so did one of the sensors. They needed to be replaced, which you did. Thank you.

Keep losing Internet connection. The main base going bad. Called, got help and new base shipped same day. Could not have gone better.

A low base battery beeping. A new battery is being sent to me. Thank you.

On November 19th 2014 my alarm went off at 11:15 PM, keypad would not accept my code. After several attempts the alarm finally turned off. I did not receive a call from central station. On November 20th, the control pad was blank and again the keypad would not accept the code, the alarm went off at 6:55 AM. The alarm rang for about 5 minutes before I was able to disarm it. Again no call from central station.

System is working well above what I thought. Very responsive. Still in practice mode. Can't wait until it is fully online.

I only wish range extender was available. My workshop is at edge of maximum range.

All good so far. No issues.

The time it took to verify a permit was ridiculous. I had to make several phone calls and the last phone call simply the customer service representative finally stated that even though the information in your computer data indicated I did not need a permit I still need to call my municipality and verify that information and call back to confirm your with your data base - could have been done a month ago. I had to keep probing for her to tell me that information. This is the reason I am not totally satisfied.

Had it all set up and the online tutorial was very good. There was just one non-intuitive problem to address. The iPhone app is slightly different in operation than the iPad so I had to call. Got right through to technical support, the person there took time to understand what my problem was, placed me on a brief hold and came back with the answer pronto. All was done quickly and my camera operation was then fully functional.

Questions quickly answered by knowledgeable and courteous personnel.

Unfortunately my first order of batteries resulted in a bunch of incorrect batteries for my system but the second customer service representative was so sweet and she was able to get me the correct batteries. After the batteries arrived I had to call tech support because I was having trouble with my fire siren detector and Anthony was such a friendly and helpful gentleman!

I was called back about the service. I ordered the service. Waiting now for the product to be delivered.

I noticed my payment hadn't came out. I called to find out when and how much. The first guy told me the info. I checked again because he didn't say there was an issue so I called back because it had not been taken. Lady explained I can't process it have to wait. Wish I could just pay now so I know it gets taken care of instead of waiting to Maybe have to call back.

Person was very helpful. Order new battery for me. Also, told me to call back if alarm continued to beep.

Had to update credit card information. Agent was excellent.

Haven't installed the system yet but got it very fast.

Hi, my name is Kim and I would just like to say that, from the time I enrolled in Life Shield. I have been treated with the utmost kindness and politeness. If I had questions they have been answered. My alarm system has proven to be very wonderful.

I was planning on returning it because I wasn't going to set it up myself... I was going to get it from a company that would set it up. The customer service agent asked me if we had Directv and I said yes. She said I could bundle it and get it installed.

One of my sensors stopped working and I need it to replace it.

I called with a problem connecting to your internet. The representative helped me right through that and helped me add a new person. It was quick, easy and painless.

Your tech support department was helpful and the calls were answered in a timely manner. I moved from Cary, NC to Hickory, NC and needed help installing my alarm. I am not happy that you no longer have installers or that I am still paying the same amount for monitoring with far fewer sensors.

Well I have a DTV ven acct due to I work for convergys for dtv so I was not eligible for the 10 off for 12 months that I was told I would get even though I have a ven. Also the guys that installed my lifeshield were super nice but this was their first time installing lifeshield system. They were trained by watching a video. Lifeshield needs to put more into training for sure. Other than that everything is ok.

I have had some hiccups along the way in setting up the new system. Nicole the service rep. Helped me resolve my problems on 12-15-14. She was courteous, knowledgeable and a real asset to LifeShield. Please let her know of this. We always hear of what we do wrong but seldom what we do right. She was caught doing something right.

Forgot password - Customer support was extremely helpful.

Fast and good help.

Never had a problem, always works great. Customer service is awesome!!!

They were very helpful.

Life shield has went above and beyond to help us out. They are super friendly and would definitely recommend.

So far we are so happy we went with LifeShield. From the initial call to Troy, we have had such wonderful service. After installing the system I had a few questions. I called customer service and the phone was answered promptly by Doug. He helped me with my questions and also stayed on the line when I tested the service. I have already referred a few friends with you product and service. Thank you very much!

Old console died, completely! No notification from you. Customer support sent me a new one and said since it was pretty new he would not charge me for it. Wow, thanks! New console arrived with absolutely zero instructions on how to get it working! Whitney helped a lot. Read between the lines. DirecTV suffered when customer "service" became leaky. If your monitoring does not show an equipment failure, and immediately notify the user, it should. Just like it does when power is interrupted. Now - you ask about the installation. I did it!

Very patient and helped me with multiple issues. Great service.

We had the tech walk us through setting up our system.

Everything started with a credit card that had expired on the account. Once reinstated I tried to reconnect my cameras and have no luck and not know that they were not working for quite a while. After some extensive troubleshooting it was decided that the cameras will be replaced no cost to me. This just shows the great customer service that's my field provides its customers and in keeping me a happy satisfied customer myself. Yes I will continue to be the customer for a long time coming and really appreciate how I've been treated.

The help I rec'd was excellent. The problem was resolved.

Motion detector malfunctioned. When I called, they were very professional about the system and very helpful. Keep up the good work and I will be forever a customer.

I was having problems connecting my wireless camera back to the system after I had replaced my router. The lady was very nice and very helpful to get me back up and running.

Tablet indicated system was disconnected. Tried to access thru smart phone unsuccessfully. Tech support helped connect my system and reassured me my house was being monitored despite my tablet being offline.

Mike or Eric. Last Monday 12-8-14. Tech guy very helpful and very patient with me. He stayed with me for 47 mins till we fix how to activate a Console. Very nice person. Highly recommended.

Anthony was very helpful. I have absolutely hated installing this system. The instructions are terrible and there are many omissions. However, I am happy with the help yesterday. Also, I am very happy with a previous call to Doug and I want to make sure they know. Both of the above were 5 star experiences, but I would not recommend the system unless an installer did it. So due to the recommend word - 4 star due to system.

Broadband was working but the control unit said no connection. Chris was very helpful in getting it up and running and is going to download software as a fix so it should not happen again. Thanks.

Customer service was great. They guided me through my system set up, answered my questions, and got my key chain remote added to my devices.

Everything thus far has been outstanding, from the sales rep to the technical support. I had some minor issues with getting the camera to work and questions about navigating through the online options, but the technical staff was very eager to help. The only semi-regret I have thus far is that my current system chimes when a sensor is opened and verbal announces which sensor. This is semi-annoying because I can always look at the touch-pad to see what sensor, but if there was a way to do that it would be great.

I was unable to get my camera to work or connect to my network and the tech that helped was able to walk me through the process. He was very helpful and patient.

Parts of my system have been broken for months and I'm still waiting on the replacement parts. I've finally decided to cancel my service with LifeShield, but that's next to impossible with this company. I've been waiting on "Jessica" to return my call for the past week. I have attempted to call this "Jessica" daily. She is either out of the office or on the phone. Per their website last week, an account could be cancelled via email. Suddenly, that policy has changed and the only way to cancel is to contact LifeShield Customer Support. They said that only "Jessica" can cancel an account. I'm wondering if she even exists.

I am very disappointed with LS. I left a voice message and my call was never returned! I had to call again several days later to resolve the issue and it is unacceptable!

I got my stuff on Thursday. Everything worked except the key pad. I sent an email around 8 p.m. The next day I still hadn't received any response, so I was getting somewhat upset. Around 2 p.m. I got a call from support, and resolved the keypad issue. I think you need to respond to email quickly. Ideally saying something like: "We got you email, but support is busy. We currently estimate support can call you Friday afternoon." That way it would feel like there is someone at your end responding to the customer email.

Easy to install. Great system!

Had problems with sensors...tech support walked me through them both times and had new sensors sent to me with in three days. Your company has been great to work with.

We had a range of questions for our service rep from an internet error message to panic code set up to moving the system to our new home. She was so patient & courteous resolving all our issues in a short period of time. We are highly satisfied with our system and quality of customer service!!!

I contact Lifeshield on almost a weekly basis and the service is always amazing!

Base station indicated no internet connection. Called and tech support talked me through the procedure. Fixed everything.

Helpful customer service. Fast delivery time of equipment. The equipment works great and easy to install.

I've had a LifeShield system for more than five years. They were an excellent company, but my experience with them has been terrible over the past year. I always paid my bill automatically with my debit card. I was issued a new card last July, but I forgot to update the billing info with Lifeshield. So I missed one (1) month's payment and owed them $30. They didn't call me. They set off our alarm system at 8 AM and scared the hell out of us. I called them, and they said they would turn off the alarm when I paid the $30 I owe them. I had them disconnect my service because I don't trust them anymore. They made me pay a $119 disconnection fee, which was never in my contract. First they told me the fee was $149. Now I have to pay $1,000 to have a different security system installed. Lifeshield used to have a B+ rating from the BBB. Now they have an F rating from BBB, and they deserve it.

Easy set up. Great help from technical team.

Everyone is professional, cordial and very knowledgeable. Thank you for your assistance.

I got LifeShield through DirecTV. The salesperson at DirecTV totally mislead me as to what the cost would be. I am now paying more than I was with ADT. Even with the bundle deal. I would have never cancelled ADT if I would have known what the true charge would be. And to make matters worse, they never bundled my bill. I spent over one hour on the phone getting this fixed. The rep from LifeShield was helpful, however. Don't know that I would recommend Direct or LifeShield because of this. It's a shame because the security features on the system are excellent.

Tech question re: type of battery for fire/smoke detector. Answered question that I had.

Wife felt uneasy in the wild downtown of Santa Cruz... We installed this simple reliable system and now she has relaxed and began to enjoy our cute little condo (because she has confidence in the operation of the hardware, the quick response of the monitors, and dial up answers from techs at the home office). Nuff said!

I needed a Certificate for my insurance company. The technician told me how to go online to the Lifeshield website and download the certificate. Thanks!

We are selling our current residence and moving into a rental for a few month while our new home is being completed. Your customer service rep treated me great and I am very happy with Lifeshield.

Renew contract. Alaina was great!

I spoke with 3 representatives and on Dec. 2nd, I spoke with Brian & he was very helpful & explained what I needed to get my alarm system working.

I experienced quite a long hold time once my account was created. Each customer service rep was very helpful and respectful. Very excited to start our service.

I called to inquiry about getting a security system certificate to provide my home owner's insurance with. The representative showed me how to logon the website and print out a copy.

My system seemed to go out of sync. My camera went out too. Your tech guy knew what was going on and directed me to correct the problem. I asked many questions and he answered them.

So far, no problems, especially with your customer service. There was a small problem with my order at the beginning but it was solved quickly. I am enjoying all the ways to arm/disarm the system.

Was able to get the smoke detector back up and running. Thanks.

Great value for a great service. I had an issue with one of the motion sensors and the customer service rep that I spoke to was quick to find a solution. Their price to value can't be beat. I would recommend including stickers, and not just screws, for the motion sensors though.

Changed service from ADT To Lifeshield. Very easy and helpful transition.

Pretty much satisfied so far with order placement.

Tameka handled my questions quickly and professionally. She corrected a setting that had somehow been changed on my system and quickly set up a return for a non-functioning Coby Tablet. Easy and painless customer service. Nice job.

The customer service associate that handled my concern didn't handle it properly and kept blaming the malfunction on my internet service when I know for certain that it is the device. She kept arguing with me so I asked for a manager that really handled my problem properly. She listened to my concern and found a solution for it and she said she will follow up with me. I like her already.

I just recently installed the Lifeshield. I had a few issues, I called and the reps were so warm and inviting. I would definitely refer this system to others.

The young man who helped me figured out a way to confirm my identity by asking the right questions, helped me to identify the answer to the security question, and then gave me a new password so that I could create one that I would remember next time. He was smart, courteous, and very helpful.

Received product on time just like they promised - 2 day delivery. Fairly simple to set up. A few questions on cell phone and key chain set up, but called customer service they were great. Had problem solved quickly. Not bad for first time install of an alarm. So far I think it's a great unit. Checked a lot of other companies - some cheaper but didn't give me as much coverage to do whole house unless I paid extra. Give LifeShield a call. You'll be glad you did.

Unfortunately have had to call into tech support 2-3 times in the last week with equipment issues. Issues were eventually resolved but would like to suggest the techs please speak more clearly - had to ask several reps to please repeat what they said due to just not speaking more clearly/enunciating words. Also, they need to listen more closely to the problem. One tech I spoke to was trying to troubleshoot the wrong sensor and that only after I told him it was a motion sensor, not a camera, that was having an issue. A bit more attentive listening skills would have made my 20 min call a 10 min call. We both would like that! Overall, happy with LifeShield. Just some constructive criticism. Happy Thanksgiving.

Very good customer service. Good equipment. Occasional breaks in service (loss of signal). Once the alarm went off in the middle of the night while you were testing. I hated that, but overall very good.

We had trouble over the weekend with our internet connection, and my husband called and was able to get the issue resolved on a Saturday night.

Tablet control panel froze and quit working. I'm getting a new one sent at no cost...under warranty.

Tech who helped me on Sunday 11/22/2014 is very knowledgeable and helpful. He saved me time in trying to install the add-on console to my home security. I was extremely happy with the service.

I think that compared to my last security system company, Lifeshield is night and day! Your company provides great availability various options and technologies and an excellent overall package. The only critique I would have is that tech support seems to wing it sometimes... Example 1: When purchasing the system the rep could not explain the difference between the camera packages. Example 2: A rep told me that the outdoor camera had a built-in sensor and would react to motion. Example 3: I have called many times to resolve issues and many times I just trip over the answer during the whole troubleshooting process with the tech. I have rarely been easily led to the correct and concise answer...

You have very good service.

My sensor keep saying lost. When I called customer service, they did everything possible to see what was wrong. Always so help and friendly. Great staff, great system.

Stuff don't work though. Can't seem to get the smoke sensor working or the keychains working. Additionally, since our router is in the basement, we can't hear the siren so a stand alone siren would be nice.

The Alarm system stopped working due to firmware update. Called tech support and he walked me through the step to get it working again.

My call concerned several issues, all of which were resolved. The tech Svs. Person understood the issues well and quickly answered my questions, being patient with me all the while. ADT is offering a system for free and it appears to be an updated product, but I was told I could get a new system from Lifeshield practically free, but the monthly fee would increase, so I will not be upgrading at this time, but I will still be recommending Lifeshield.

We are very happy with system.

My recent call was handled very well by Benny - job well done.

Customer service rep was able to resolve my issues without additional charges, causes me to change my mind about cancelling with LifeShield.

I have called customer service a couple of times. I must say that customer service has been excellent! In addition to the fact that I set off the alarm accidentally due to a delayed signal response, as I soon found out when I could not disarm the alarm. I was immediately contacted by dispatch - I was impressed - and then two customer service reps called. I like giving my business to an honest company and competent employees. Thank you LifeShield.

Great product and best Customer Service ever. Very friendly and patient. You get to talk to a real person with just a short recording and wait time. Plus you have an option to be called back without losing your place in queue. (I had the option and there were only 3 ahead if me). I've called twice in the last few days and all my questions were answered clearly. If they're not 100% sure they'll put you on hold & get the right info. The only issue I've had was that I couldn't find their Customer Service contact number on their website, I had to do a web search to get it (877-464-7437). I've had the security system for over a year & love it. You won't go wrong by choosing this company.

We had a power surge that knock everything offline, my husband tried to fix it and did not know how. So I had to call LifeShield Support and they were so helpful. I'm not sure of the ticket number because I called and just wanted to have it fixed. Just wanted to make sure our service was still being monitor.

I initially had to call your support people several times when I first installed my alarm system to iron out several minor problems related to cameras and sensors not connecting properly to the base unit and console. More recently, I had problems with a total disconnect between the peripherals and the main unit. Each and every time, your telephone staff has been polite, professional, and especially, patient. They took the time to address all my concerns and to make sure everything was functioning perfectly before our conversations were terminated. I am also very impressed by the quick response (usually within 15-20 seconds) from the monitoring center if we accidentally trigger an alarm by forgetting to disarm the system before opening a door or if a smoke detector is activated. Thank you for the security and peace of mind.

The installer should find another career. He does not have a clue on how to install correctly. Total slob!!! Don't you train these people? I had to correct his mistakes. Now I'm satisfied! I love everything else about Lifeshield! I would recommend!

Very satisfied with tech support.

The Tech Support help me get my touchpad up and running.

Each and every time I called Tech Support they have been very courteous and eager to help me. They always explain what I need to do step by step in a manner that I can easily understand. If we get disconnected they always call me back so that I won't have to start over explaining my problem to someone else and that makes me happy.

Had trouble with sensor on (screen room door). This was the second time within 5 weeks. Don't know what happen BUT NOW it’s working. THANKS DOUGLAS... NCFO.

LifeSHIELD's customer service is on point. I didn't have to wait for long before someone could answer my question and solve my problems in a heartbeat. The system is very high tech friendly, you could access your home via internet. For the price paid it is the cheapest I could find among other security companies with similar features. The only down side is, the system offline for variety of reasons 3-4 times in the past month. Good thing their customer service was able to fix it on time every time.

All went well.

I have services with your company about 3 months, but there have been so many problems. It requires I have to call the tech support to fix problem. When I called, the tech already knew my alarm problem. Why do you guys wait until I called in. If I am out of country and no internet access, the robber can easily to come to my house. What did the alarm purpose? Pay you to protect my property 24/7 and 365. Seems you guys don't ability to monitor. Why just go ahead to close your company. YOUR COMPANY IS STEALING PEOPLE MONEY NOT ROBBER.

Smoke alarm not working. The tech helped to try to make the alarm work and when it didn't he offered to send another in its place. He gave me a shipping label use to send the broken one back...I am waiting for the new one so that I can send the old one back.

She helped me figure out exactly what to do when my keypad had lost its connection.

The customer service rep helped me to reset my system and turn my system on. The rep was very patient and walked me through what I needed to do to get my system armed and ready. Thanks.

I just put my system in. I have had to call support more than ten times. Every individual has been very exceptional and so helpful. Everyone has been very knowledgeable of the product. Big big selling point for lifeshield!

My experience with the customer service agent was fantastic! She gave me the confidence I needed to move forward and work with one of LifeShield's technicians who will help me install the product. I wish I had her name because she went above and beyond good customer service. I would love to see her be recognized for the service and care she provides your customers.