ADT Self Setup Reviews

We did everything online. We saw the different levels of plans with different monitoring and different equipment, and after we got the equipment, ADT called us to make sure everything was set up okay, which I really appreciated. They took the initiative to call.

I was living in a house with a traditional ADT system, but for some reasons, I sold that house and moved to an apartment. As people know, most of the apartment complexes do not allow digging in the walls or having such a security system in the hardcore way of ADT. I checked with one of the ADT representatives and he suggested that I can get the self setup one, which doesn't require digging in the walls. I found it so handy and easy to use. For installing the sensors, it was easy and it only took me 10 to 15 minutes. On the other hand, it took me some time to figure out how to install the camera since it depends on an external system, which is a Google Nest. The camera installation needs to be much easier. In the end, I installed it successfully, but it took me more than half an hour.

I found ADT online, and it's been all right, so far. The only problem I have is one of my sensors fell and I can't get it back up, so I need someone to try to put it back up. Other than that, I'm very satisfied.

The initial price for the equipment was very good, and my interactions with the sales rep were good as well. She was knowledgeable and helped me pick out the system that I needed the most. When I was doing the self setup, the confirmation code that came with my system didn't work, so I had to call in and wait several days to get help to set up. Once we got past that issue, it was a very easy setup.

I had Google services before, and then it was going away and then Google was giving me an option about ADT Self Setup. But I also had heard about ADT before that and I was thinking if I get rid of Google, I would go with ADT. I further did some investigation if I wanted to go with the ADT or not. But I still had an offer of getting some stuff from the Google stores instead of going with the ADT. I thought I would go with the ADT and then see how it goes. I went to the ADT website and the things to see what new offers there are in the market. I got more information about ADT.

We wanted to install an alarm and called ADT. They sent us the self-install system and we did the installation ourselves. We had to call back for them to help us a little bit but other than that, it was great.

The sales rep was very professional and straightforward. It wasn't high pressure sales.

We have had ADT before but we did not wanna be under contract with them. The only way to not be under contract was to do the self setup. From a technical standpoint, it's very easy. When we first had ADT, they had to hardwire everything 15 years ago when we built our house. This go-around, it seems silly to pay so much money for someone to come in and set it up when all you have to do is plug it in and connect it to your bluetooth. The system works and it's integrated into the Google Home system. If all you have are door sensors, you just have ADT. But if you want any of the camera functionality, that's all Google so you have to get the Google Home app on your phone and integrate it to your ADT. But it was pretty simple to set up.

The setup process was pretty straightforward and easy. The features of the system are easy enough to use.

My interactions with the rep were good.

I had Google Nest. It's better than ADT. The Nest got better quality. I could see the cameras live with it. The ADT just records whatever popped up.

ADT Self Setup guided us on the limelight for the self-setup thing with Google. I had some issues with the sensors, which they have installed. And the sensors sometimes would trigger on their own. That becomes scary because my system would be triggered and I would get some false notification at the same time.

We don't have all of our stuff fully set up yet. We have an outdoor camera and a Ring doorbell that I'm just waiting on my husband to set up. Otherwise, good experience. We installed our indoor camera and our door sensors ourselves. They were easy to do. We got a deal and bundled a bunch of our equipment. We paid for that a while ago and we ordered it. From a monthly standpoint, the price point is something I'm comfortable with. We're just under 40 bucks. If it's a bit more than a dollar a day to have ADT, I'm happy with that. It's a price point we're comfortable with and can afford right now.

The tech knew what he was talking about and the installation was great. The one thing I did have a problem with was I didn't get the sign that they were gonna put on the window or in the front yard. I was told it was gonna be mailed to me but I never received it. I contacted the tech and he said he would come back around but he never came back. Other than that, the service, especially the new Google Nest cam, has been great. The alerts are on point and it connects with everything in the house, including the Google Home so I hear everything and the security is very timely. Also, the customer service is on point, especially when it comes to any type of repairs or anything else like that. They don't keep you on hold for too long and they actually talk to you and majority of them helps you out, at least the ones I've dealt with.

ADT's customer service rep was not really able to help me set up. I asked him specifically not to do something, which their website has warning after warning. And he said it was fine. Also, they advertised that ADT works with all Nest products and it turns out, it doesn't.

I still have problems with my system and the Self Setup team couldn't help me. We had it set up at a rental house and right now, the door sensors don't even work. I have to constantly bypass it to set the alarm and I'm not happy with the system at all. They said it's easy to set it up on your own, but it's not. You really need people out there to guide you. I would like them to help me fix my system but it's going to cost money for them to come out there.

The setup process was terrible and the equipment is poor. The keypads on the wall have to be plugged in and it’s not feasible. The sticky tape on the doors takes off your paint completely if you put it in the wrong spot and try to remove it. So, I'm not happy with the system. I have been trying to reach ADT but every time I call, it's a long wait and I just don't have time. Plus, considering it's a non-usable system, it's way too expensive. I'm dissatisfied and I'm gonna try to make a return.

I'm very pleased with ADT. I like the service that I can set it when I leave and the ease of operating it. The sales rep was very professional and helpful. Made sure I understood how to work my ADT with the camera and charge it. We also went over the billing process. I liked him. Really nice guy. His name was Caesar.

I decided to set up my ADT system about two months ago and so far, it's been great.

Setting up ADT was horrible. We haven't called ‘cause we're still trying to settle in our home. But the motion sensor is not working for us. The windows and everything else are working, but not the main motion sensors. They sent out a second one and the second one still is not working. Other than that, everything's been good.

One night, we armed the alarm then in the morning, I opened the door and the alarm triggered. But I haven't got any call from anyone regarding that, which I got a little surprised. When the alarm was going on, immediately closed the alarm by disarming the system. But I thought that there would be some call from ADT about it.

I currently have ADT in my own home, but I have Control, and it is when they come out and everything is fine. When you gotta do the Self Setup, you get the low-budget equipment and it's not good. I don't like it. I had to get it from my dad because he can't get it for himself. He can't get Control right now. So, it is what it is. Until we can go through this thing and probably get him another alarm company that will give him better equipment, he gotta deal with it.

Everyone from ADT Self Setup was super nice. We kept getting stuff in the mail saying that we had credit, but we already used it. So, I called to double-check that we didn't have more credit and it was cool. I got the system set up. It was easy. I have the app. So if I was in bed and I foroet to turn it on, I could do it from my phone, which is convenient. Also, if I let my dog out in the morning, I could just let him out from the room and also do from my phone. I would tell others we use ADT Self Setup and it's good. The Google thing had some problems with it. It would always go offline and it struggled. But this is a lot better.

Everything is fine. I'm satisfied because I still have ADT.

We had to install the ADT system ourselves because with where our vacation home was located, they didn't have a technician to come out that far. It took us almost five hours because we downloaded it on YouTube to figure out how to install it. It had some directions and once we got it up and running and we knew how it's working, we liked it very much. The quality is very good. We're very happy with it once we figured out how to use it. The alarm went off twice when we first used it till we figured it out. The one time I set it to “Go away” because I was running into town, and then the alarm went off. And ADT called and said there was movement in the house. I never thought of it but my dog was in the house and that was movement. So, I didn't realize the first time that I shouldn't have set it on that.

I saw some neighborhoods with ADT security and when I checked the website, I saw how long this company has existed as well as how it was going to cover our necessity, which was to monitor our house with security. I requested the products online and they arrived at my home. I selected the self-service functionality and that was good. But the first time that I tried to install the first equipment, that's called hub, it didn't work. Then, there were a lot of interactions with ADT. I connected through the phone with an analyst to try to explain to me and I scheduled another time to do that as well. And it didn't work.

ADT is nationwide. I've heard about them through marketing and advertising. When you're contacting them via phone service, the reps do a good job in trying to attempt to solve issues. However, there are a lot of breaks in communication and barriers sometimes in languages where it's hard to understand. For some reason, a lot of the representatives always have a huge time delay in the phone conversations where once you say something, they don't hear until four seconds. It's just something automated with their phone services that is very horrible. ADT has possibly been good in incentivizing people to get the systems. However, it's very hard to receive the reward system in which they use a company called Blackhawk and it becomes big hoops going back and forth trying to get sometimes the promised reward cards that they give with new systems.

I had Google before and they discontinued their products. Setting up with ADT was fairly easy and the quality of the system has been good. But I need to cancel the service because I don't care for the monitoring. I just want the product to be able to alert me if somebody were to try and come into my house.

The ADT representative came for a visit in my home and offered me a package that was very expensive and not necessarily what I was looking for. So the first time, I gave up ADT and I started looking around for other alternatives. I was about to go with Ring and then I realized that ADT itself has a self-setup program. I decided to go with them because they have their own center of monitoring, not the system itself, but the background. The setup process was very easy and the system performs well. I can manage everything through the app and I can activate and deactivate.

I heard about ADT from a current client on another house and when I dealt with the rep, it was painful. I don't wanna get into it. Everything's fine now and I don't wanna go back in time.

The system is good and I didn't have any issues with bugs over the technology. However, it was a little pricey for me compared to other services around. The other discomfort that I had with ADT was when I wanted to disconnect, they wouldn't transfer me to the person that would let me disconnect. They were pushing me to keep the service. They were a little more insistent than what I was comfortable with. They kept selling to me and it took a lot of time for me to have the disconnection go through.

ADT has been easy to deal with. They're responsive. The representative that helped me out a lot setting up the system was very knowledgeable. The system functions very well. I don't know if I'm utilizing it to its fullest extent quite yet, but it's better than the alternative.

I have just moved into my place and it's just me and my son. My mother-in-law was letting me know that I should get in the alarm system and cameras, and that ADT is affordable and a good plan to go through. I got the self service setup and it's straightforward setting it up and learning how to maneuver around the system.

I first took ADT Self Setup when I was living in a single family home, almost a year ago. I talked to the service person online. They set up the appointment. I explained my situation. They gave me a price for the bundle that I would get as far as the mechanisms. The gentleman came out. And the next thing I knew, "No, that's more." So everything was an add-on. What I thought was a low monthly payment turned into a big monthly payment. And I told the gentleman that I was potentially moving and putting the house up for sale at some point in the spring.

I did the whole self-setup and I called ADT's tech support one time. They had a little bit of a wait time but it was probably for a dumber question than I should have asked. They were great as well as the equipment. I'm just trying to figure out if some of our older equipment will align with ADT. But that's on me. I have to find time to figure that out.

The ADT Self Setup system does a good job. I like the features that it has especially the door alarm. When someone leaves the door, it makes a noise.

I had a very rough entrance into ADT and I have a lot of complaints with the way that they handle their business. My main complaint is if you want to have your system professionally installed, it's not a single time flat fee. They continue to charge you an additional fee on your monthly subscription indefinitely and that is predatory. The installers are going to be there for a couple of hours so, why continue to charge you? And it's not a small amount. It's an additional $20 a month forever. So why would I continue to pay over that period of time for a one-time service? So they take advantage of those folks who want to be safe and they want to use the best. ADT has a very good reputation, so they use that to their advantage and it's unacceptable.

The setup process was good and easy. The system works and it lets you know when it's disconnected. Also, the customer service reps reach out when needed. The system went off one time and they emailed me, called me, and let me know and stuff like that just to make sure everything was okay.

I had Nest previously and my option was a $200 Google gift card or the ADT Self Setup. I decided to go with ADT and everything came clean and clear, and concise and packaged well. It was easy to understand where things needed to go and using the app to determine placement of things in my house was great. I feel very secure. But I would rather have more cameras as opposed to more motion sensors. Because typically, in our area, the homes that people are buying are from a time period when homes were choppier. So, unless you have a bunch of sensors, it oftentimes doesn't read your whole house. I need more than what came in the Self Setup.

I had the Google Nest before and then they stopped supporting it. So I ended up with ADT and everything's been fine.

My ADT system is almost not working at all and I've got no help from ADT. But it could very well have been that I missed a call from them. I'm not tech-savvy at all but I got it set up. I was having some problems with people having my modem passcode, so when I brought the doorbell that I had and the camera from outside in to charge them because they're battery-powered, I changed my modem password. But I don't know how exactly to get that password on them. I can get on to the app, plus I have the Google Home app and everything I'm supposed to have for the system. But I still can't figure it out.

We've had ADT in the past and we recently got them again. Our experience with them has been fine, so far. We have everything we need and it's just a matter of trying to get settled into a house and get everything up and moving.

I'm having a huge issue with ADT Self Setup. I ended up joining ADT Self Setup because I had a smaller house in New York at the time when I did it. When I first set the system up, I was unaware of a lot of things. The person who originally sold me it when I called customer service sold me a good bag of tricks because he didn't tell me half the things that I was incurring. I signed the contract, which I didn't know how many years it was. Also, there is no customer service for Self Setup. I kept getting transferred to one place to another. “This is Blue.” “This is ADT Plus.” “This is ADT Self.” “This is ADT Yellow.” It was terrible. And the worst part is the equipment stopped working. So, there were a bunch of issues.

Talking with the reps was productive. They described the different services.

I already had an ADT alarm in the past. So, that's what I went to for my new system. Setup was quick and easy.

The setup process was easy. It takes you step-by-step through the whole process. If you have any questions, you could call ADT's number and they would help you through it easily. We already had some things installed then we installed some more. However I am having a little glitch right now with the functionality as far as getting alerts on the outdoor cameras. They have done a ticket for me that I'm having a tech call me tomorrow to walk me through the process. If he can't, then they go a next step where they send someone out. Other than that, we just alarm our house when we leave. We have the beep-beeps on the door and the outside cameras. Knowing that we're hooked up through fire and police gives us a sense of security. When we secure it at night, that gives us a little bit more of an ease.

I don't like ADT's self setup system. It's more expensive than what I had but it's a lesser quality. A guy came out and set everything up, but I'm not at all pleased with the service. The blank camera that's in the front died in three days so the guy had to come back out and replace it. I explained to them that it's important to me for my service to work because I have a protection from abuse from my ex-husband. I had to have windows replaced because he broke them out. They had to take the sensors off them. When I called to see if they could come back out to put the sensors back, they said, "You can call us and we'll walk you through how to do it yourself." That's fine but they charged me $600 for this equipment which is ridiculous. I don't feel like I should have to put them back on myself if I'm paying all this money to have this provider monitor my home.

Our sales representative was very nice and explanatory. He helped us out.

When I moved into my house 10 years ago, they had ADT signs out front. And then when I decided to get the ADT system, I was looking on the internet and I decided to try to go with them. The setup was a nightmare. It still is a nightmare. I don't have it set up yet. All I've got is the base going, and I can't find anybody that can help me put up the cameras. I just had ankle surgery. I can't get on a ladder to do it myself. So, it's been kind of a nightmare. I've been paying for it but I don't have it set up. They need to have someone here that can do it.

I had pretty good interactions with the ADT reps, so far. It has been a pretty good experience.

I got the ADT setup yourself plus. I set it up myself and so far, so good.

The set up was a little confusing because there's a QR code on both the box and the product. It might be hard for someone who's old. But other than that, it was smooth and pretty easy. The system is pretty useful and very responsive. I like the motion sensor on the camera when someone is near my door. With the way I have it set up, I don't have any issues with it. It's a reliable security system.

I didn't wanna go back to ADT but my previous provider went out of business and they made a deal with ADT. The initial sales rep with ADT was good though.

I heard of ADT years ago. My mom had them. But when I spoke with one of the ladies on the phone, she told me they have a self-setup kit. I figured it shouldn't be hard to do. I'm good with my hands and used to mess with electricity and gadgets. So, the set up was easy to me, just step by step. And most of it was common sense to me. But I don't like the salesman, because I asked about the cameras before I got them. I thought that was solar power. I have much stuff going on, like activity from my front door, cars passing by, cats running by, and it would make my battery run down fast in my front yard, so I would have to constantly go back and charge them.

I took a new house from DR Horton. They have an in-built smart system over there. They're using IQ Panel Sys, which is a panel going over there. They asked me to do that. “You can take a plan from us,” from that Safe Haven, “so that the plan would be like an ADT. And every month, you need to pay something like a 60 bucks or 70 bucks.” I asked, “Why should I pay that $70 for you? I don't want to pay. Because ADT is providing me a lesser price for that, so why should I go for that?” Because I was convinced with what they said, so I refused their services. They came and installed that panel, and left.

ADT does good customer service. They walked me through the process and helped me find the best system for myself based on what I had, and it worked out well. I'm happy.

The entire ADT Self Setup team, salespeople, the technicians that came here, were all good. They installed everything great as well. We had some issues regarding the sensors that they put. They were older models because I got the new generation package. But those were sent quickly with the team. The support team was great. We've had no issues since then.

We got the doorbell and the camera that goes outside and the sales rep said that if I need him, he would come out and help and walk me through setting it up. And he didn't. He just told us to watch a video. I don't like people that say one thing and then do another. That doesn't sit right with me. I'm going to be canceling ADT next month. It is not what I was hoping for. We don't leave the house that much so it’s not something we need. We just want the Ring doorbell.

I did ADT Self Setup because it was cheap. I talked to some other vendor who works with ADT, and what they wanted to set it up and what they wanted for their monthly monitoring were a lot of money. They're very pushy sales people, too. The ADT was such a small amount. It's like, “I can just try this, and if it doesn't work, it's so cheap, it doesn't matter, compared to these other things.” I had the cameras through Google. I had some kind of service. I couldn't let ADT take over that feature of monitoring my cameras because there's no support at ADT to where I could talk to a real person. So, my cameras aren't monitored. I didn't bother even setting up the alarm part because I’m not worried about it. I was gonna do that if I go on a trip. I'd tell others to give ADT a try.

I was moving and I really wanted to take the equipment I had at my prior residence with me, but they explained to me that it switched over to now having the ADT Self Setup available. So, I just decided to do that. ADT is very convenient. You can move the system whenever you like to. So, it does come in handy. It's an easy setup when you want protection. To get it set up straight out of the box took a good 10 minutes. I had a self setup security system from another company before so I knew what to do. There was a lot of in and out of the app trying to set it up through Google and also adding different devices to it, but other than that, it was an easy setup.

When my prior system was shut down with Google, I was forced to use ADT. I'm very unhappy that my prior equipment does not work with the new system.

I was looking for a security system online and found ADT Self Setup. I talked to the guy from sales, and then I set the system up and did everything myself.

My son who's a computer expert did the self set up and it was difficult. They didn't have enclosed instructions. They did it by phone. One time, I set the stay code, left before the time ran out, and the alarm went off for some reason. I called the ADT Plus representative and told him about it. I said, “Can you reset it? I’m not there right now.” But the cops got a call from the security company anyway and they came in four hours later saying the security company called them. I'm older and I live alone in a 3.5 acre property. There are a lot of break-ins and threats. My sense of security is little shaky when I'm away because if the alarm went off, the police department is not coming out for four hours.

ADT is a good company. I've been satisfied, for the most part. The only thing is I don't have internet service and I have to go off DISH Network, so it has a lot of buffering at times on the doorbell camera. But for the most part, it's working well. I still can see it through my phone.

I had the Google Nest products and I thought they were expiring because the Nest app was expiring. So, they sent me the ADT. I've had it for two months now and a couple of people called me about it, but I'm going to drop them. I wanted it to be a similar process to the Nest and it's not. The system doesn't work great with Google's old products, but it probably works great with everything new. So, if you have an eight-year-old doorbell, it does not integrate well. Also, Google never actually dropped Nest. They dropped the support for the Nest app, but they moved everything to their Google Home. So, I'm just going to go back to Google Home. It’s not ADT's fault though.

The setup process was easy and self-explanatory. I'm a big fan of the system, so far. We really enjoy it.

The quality when I had ADT at my other house was amazing. But at this house, their customer service is horrible. I was being charged for a house I had sold in May and for service at my new home. They wouldn't let the other people activate the service at the old home even though everything was there because it still showed it was in my name. It took four phone calls to get them to credit my account. I ended up having to ask for a manager and the lady said, "We don't have any managers available at this hour." I said, "It's the middle of the day on a Friday. I know you're open even if you're four hours ahead." She said, "We don't have managers at this location," and she hung up on me. I called back and immediately asked for the corporate number. They transferred me and it got dealt with right away.

My partner's car got stolen from our front yard, so we decided to invest in a security system for the house mainly to monitor our cars. So far, it's going good with ADT.

I called ADT and they gave me a quote. I told them I needed two door cameras. When the guy got out here to put it in, it was one doorbell system and all of a sudden, it was $20 more than what they had quoted me. The rep flat-out lied to me about it. But the guy was already here so I did it. He put everything in, gave me his my phone number and told me if I have any problems, to call him.

The setup was fairly simple to do. There were magnetic switches that go on all the openings and there's a central monitoring station that links to the Wi-Fi. So it's basically a plug and play. You stick the little sensors on and put them on all the doors. Then there's motion detectors for areas or you can do the windows. You just go through the instructions step by step. We use it as kind of a monitoring system as far as when doors open and close. Overall, it was simple and straightforward. If you're looking for an alarm system, you don't need to schedule a technician to come over and start drilling on your house with ADT. You can go through the setup features and figure out how many doors you got and just install it yourself in an afternoon.

My experience with ADT was straightforward. I was searching home security systems online and it had good reviews. I went to their website and it was all there. It wasn't difficult to set up the system. There was a Memorial Day sale, so I got a 50% off. The process was good. So, I've been happy with ADT.

Everything was as ADT committed to. The sales reps were helpful. We received the system on time, and it was easy to install. It's just parts were kind of cheap.

Going with ADT was the cheaper route and their customer support is very professional. When I had my first issue, they worked for hours and helped me. However, setting it up was difficult at first. I had to call the person who sold it to me to come out and help, and after I got everything connected, it went along well. But I don't like how the camera's battery life doesn't last long. Every time the alarm goes off, it seems that kills the battery every time I look at it from my phone. Also, the sound keeps going away. It's there, but it's very low like it's stuck in a mode on the app. It's not as loud as it was when I first got it. I can call them and they fix it right away but this time, I hadn't called in to fix it 'cause at this point I've gotten used to it.

When I purchased the system, I told ADT that I was gonna have a hard time with setting the system up, and I was gonna need somebody to come and set it up. The rep said, "This is self-setup. You try it yourself and if you have trouble then give us a call.” When I called for them to send a professional out, they told me that that was not an option. How I set up the motion sensors and stuff for my doors is not right. Although they are aligned, it'll say my door is open when my door is closed. My alarm went off at 2:00 in the morning for no reason. It said that the door opened and the door closed. But my kids were asleep so I don't understand what that was about. When I woke up, my alarm was still going off. I looked and saw the police on the camera walking around the house ‘cause they had got that alarm. Now I gotta pay $100 because that was a false alarm.

I had bought a Nest and when they discontinued the product line, they gave a special to switch to ADT for free. Setting it up was fairly easy however I don't like it as much as I like the Nest system. There was a feature in the Nest system that was a quiet open, that once the alarm was set, you could push a button at the door, open the door from the inside and not have the alarm go off. That is not a feature in the ADT system. But the hub system is compatible. Everything is very similar to the old Nest system and it came with a Ring doorbell camera, which is an upgrade from the Nest system that I had. In those ways, it's the same as or better. ADT Self Setup is a good option if you're looking for a system that you can set up and monitor yourself.

I've asked for a couple of things, but I ain't ever got them so I don't know if they put the work order in. Other than that, the system has been ok so far.

Setting up the ADT Self Setup system was a pain. I didn't realize that the router has to have the dual band. When I purchased it, I don't think there was anywhere stating that. If there was, it wasn't clear. It has to have the 2.4 gigahertz separate from the 5 gigahertz. The router that I had was incapable of doing that, so I had to go out and buy another router for it to work.

We had ADT at our home that we purchased in Arizona, and when we moved to Florida, we were introduced to the self setup option due to contract conflicts. ADT Self Setup is affordable, and setting up the devices around the house was easy. The only thing I struggled with the most was the box, and I had to call them for help. The customer service was really helpful. Overall, it's a useful system. I have the code box in my bathroom, and if I'm upstairs, I can hear when the doors open and the activity in the house. It's a good system, and I would recommend it.

I barely use the system. I keep forgetting that I even got it, but other than that, so far, so good.

I have two different experiences with ADT. The first one was great. Law enforcement was really fast even though a lot of my alarms were triggered accidentally. The setup the first time was good because I was able to have somebody come out and assist me in setting all my stuff up. This time, the setup was frustrating because I set it up to where the instructions did it, and it still never worked. My camera has completely stopped working, and I don't know why. I haven't had service since they sent me my products, and I thought I qualified for a free installation. I haven't been able to get anything right since I've had it. I've had it, again, for about three months. They did try to get me to do it virtually, but I didn't even answer because I was like, “You know what? I can't do it. I just don't have even the tools or the technology mind frame to even do it.” So, I just said I'm not even worried about it.

I had a security monitoring through Google Nest, but that company got away from home security and is doing more of the cameras. So, they didn't offer the security portion of it like the doors, windows, scanner, and motion detector. But because they got rid of that part of the company, they offered one year free with ADT and all the equipment is covered. I spent a lot of money on the other equipment and I had it for a couple of years. So, for them to get rid of that side of the company, it was nice that they would at least offer that for a year. They gave me a credit to replace what I had existing.

The ADT rep was willing to help me install my ADT but I had my nephew do it because he's better at that stuff. I could do it if I took the time, but he's the one who set it up. I prefer the wired versus the battery because the battery really doesn't last as long as I'd like it to. I have to continue to charge it. I thought it would last longer than it does, but the thing about the wires, is you have to drill a hole, and when you're dealing with fix and flip houses, you're not trying to keep it there. The battery is a better option for that reason. But the wires are a better option for longevity in terms of not having to continue to recharge it. I wish that the doorbell would last longer with the battery.

We got ADT through Nest, but we didn't get it right away. For some reason, we fell through the cracks, and I had to call up, then we finally got it. There's a year's trial and that's what we did. I have the system set up in my garage. I decided to put it just in the garage to see how it would work before I do the house and change everything over. The customer service has been great. Every time I called up, they responded well.

My experience with ADT has been fine so far. I did self-up and it was real easy. It was self-explanatory and I got everything in place in 30 minutes. I got two doors, two doorbells, a motion sensor, and the home box for 500 bucks. It wasn't that bad and I'm thinking of adding more to the package.

So far, I haven't seen the full extent of support because I was transferred from Google. It was very difficult for me to set up the product and the level one technology team has no clue on what they're doing. When I reached out to them for the setting up the device, they have no clue on the support. They just give you their scripted steps and that's it. The product just keeps blinking orange and it's not yet fully set up. It is not very user-friendly or user intuitive. It's just like one of their people has to come and do it kind of thing.

I had an issue with my cameras. They kept dying because they were battery-operated and I kept having to charge them every two days. I have to call ADT because I just moved. I have to move my services. Other than that, I have a good interaction with ADT's customer service. They were really helpful.

I was told about ADT Self Setup when I was moving from my house to an apartment and that they're my only option for apartment security. I said okay to the Self Setup and the rep said it was only gonna be $5 that day to switch me over and they would send me everything. They said that once I get into the new apartment and set up the self service setup system, the old contract will be voided out completely because I was starting this new contract with Self Setup.

The setup wasn't the easiest thing to do, but I was able to manage to set up most of it. I got stuck in one spot and I never called them to ask them to send somebody out. I had it for a couple of weeks. But I got rid of it because of the batteries. I didn't like the idea that I would have to keep getting up and down on the ladder to charge it or replace the batteries. It was something of that nature that made me say, “I’m getting rid of it.”

My ADT system was very simple to set up and the features are very easy to follow. It's an amazing system and it's affordable for what needed to be done.

ADT sent me everything to get hooked up. The directions were clear and the system was easy to set up. One doesn't need any special skills to set it up. A normal Joe Shmoe can knock it out. I had someone try and break in my house two weeks ago and the system helped out.

The first time I called ADT, I was misled a little bit because they told me that the sensors on my old system would work with the new ADT system. But those don't work. I called back and they said they would send out some new ones, then compensate some more, but we never got those. Also, the setup wasn't the easiest and there were some hiccups, but it wasn't the hardest. Aside from that, the new system is not as good as the Nest. It seems more convoluted and it keeps trying to bring in other stuff. But it works since when the door opens, the alarm goes off. So it gets the job done and it makes me feel secure when I turn the system on. But we haven't got to the point where somebody opened the door or a burglar occurred and the security or police department showed up because they were called by ADT. I wouldn't even say we've experienced half of the system yet.

We got ADT because we had a Nest before and their products were discontinued. ADT took over and sent us new equipment, and it was easy to setup. The only confusion was whether or not to get rid of the Nest equipment and if it could be combined or not. I had one of the older versions of the Nest equipment that couldn't be combined, but I talked to an agent and ran through the self setup, and they were very helpful. The system is working great so far. We don't have it set up for super security purposes, just for notifications on doors and entryways, but I like it so far. Overall, I would tell people that it's an easy process and they should get it.

I was looking for a home security system and I Googled it. I found good reviews about ADT and they are the number one provider. But when I wanted to enroll in the ADT security service, I was checking the customer service numbers and it was very hard to reach out to customer agents. They could only call me. If I receive the call, then we can go for the ADT product but if I want to try the customer service number and reach out to ADT agents, that was not possible for me. I got some calls from the sales representative but I did not want to go into a 36-month contract. So, I dealt directly with the ADT.

Google Nest sent me over to ADT and it was all good because the sales rep sold me on the stuff. The price is perfect and the app is excellent. The tools online helped me with the installation. I did it myself.

I started with ADT and got stuff here but it took almost two months to barely get somebody to help me get anything set up at all. I had a visual assistant for a short while but not everything was completed and I am still in limbo. I had a whole bunch of medical stuff happening so I wasn't able to decide to get on the phone and call somebody, spent almost four hours trying to figure out who they were going to send me to next and waited around to get to the next person who couldn't quite solve my problems. And then passed me to somebody else until the phone finally hung up on me. I had that happen several times. But unless I have a four-hour block to spend with somebody trying to figure out what I'm doing, I haven't gotten very far. I’ve reached out to ADT several times and I intend to again as soon as I find a day where I have at least a four-hour-plus slot that I can sit there and do nothing else but talk with somebody.

The ADT devices in and of themselves were okay. The integration with Google wasn't seamless, but that may have been something on my end. I'm still trying to work through those things. Since having the system, I feel fairly secure. It was also easy to set up.

I was sitting in my mother's driveway in my car and someone was opening up my passenger door while I was in my driver's seat, trying to rob me. What was very disturbing was when I explained all these things to the person that was trying to get me to get the ADT Self Setup equipment, they were speaking of the door cam, the windows sensors, and the front and back door sensors. However, the only things that came were the two front and back door sensors and the door cam. It was hard for me to get the door cam in because of how my mother's house is set up. It's like tampering with the wiring. Even though they come with instructions, that' for a man to do, typically. The door cam is still not being used. The door sensors still work but like my mother stated, it's hard for her to hear the little box because we left the box inside the living room due to the fact they said it needed to be close to the modem.

I called ADT, got a quote, and got helped by the front desk type of setup. They had better packages for more expensive prices but for what I got, everything's fine, so far. I also got a discount on top of a sale. Aside from that, my girlfriend says their online tools are really easy to use and she seems to like it.

The SELF Setup was very difficult. There were a lot of technical issues with the Google devices, so I ended up reordering it and then troubleshooting with Google, and then eventually troubleshooting with ADT. It took me about 45 days to figure out and even now, I'm still having issues with a bunch of stuff. So, I'm very disappointed overall. I'm gonna try it out for a couple of months, but there's a chance that I may end up returning the system within the six-month window.

I had a rep come out and do an assessment. Then he got me signed up for Google Nest cameras and ADT. He was really, really awesome. He personally helped me get stuff set up.

I recommend protecting your home, because the responses from ADT are very quick. And you get the help right away when you need it. I still have a doorbell that I haven't installed. That was a gift from ADT. Another thing is even if I arm my system, it keeps saying stay. I don't know if I'm still on that practice mode. But it has been way more than seven days. Other than that, I like the alerts. It's accurate and it keeps me informed and safe.

Everyone was great. And setting up the system was easy. The only thing I don't like is when I'm home, I couldn't put my motion detectors on because it would say home and I would be stayed. But I wanna know if someone was in my house downstairs while I slept upstairs. If I put my security system on even when I said that I was away, it would switch to stay. And sometimes if I do it and disarm it a couple of times, that would get confused and say I'm away. It's annoying. But I should reach out to ADT Self Setup about that because that's the purpose of having a motion detector in the home. We don't have them on all of our windows. Someone could break in through a window and the alarm would not go off because the motion detector is off because we're home. Other than that, it's great for us.

Setting up the system was simple. The quality and features are good.

ADT Self Setup sent a kit with everything I needed. The installation would only take about 30 minutes if I did it all at once. Everything works. It's seamless.

The setup process was easy, although it took a while. The biggest thing is it’s affordable. The only thing I'm not too fond of is the Ring doorbell. I feel like I have to charge it a couple of times a week.

I was thinking of going with this other company but they are not local. They don't come and everything is remote. ADT came in person and they took care of things so I preferred them. The self setup was good because on the phone I got full support to do setup the way I wanted and all the cameras and the alarms setup as required. The phone support was good. My experience with ADT is good but we need to check on the internet connection, whether it's the issue with the internet provider or ADT.

The ADT Self Setup is okay besides the point that it says our back door is open and it's not. And for whatever reason, the window sensors are not connected. But the setup was easy for the most part. I also like the camera quality.

The system was shipped to me and then, I set it up. It has been good. The battery on my motion sensor died incredibly quickly and I'm not even sure if it still works at this point. But outside of that, I'm perfectly happy with the system. The app sucks and not always super user-friendly but the ADT system itself does what it's supposed to do.

We had gone all in with Google's platform. It was a shock that they were going to kill the platform but there was an incentive offered of around $475 in credit to go toward ADT and the monitoring that we were paying for through Brinks in tandem with Google was roughly similar. An unexpected hiccup was that ADT required a certificate of authorization from our local police and fire organizations (that wasn't required by Google) and the communication back and forth with ADT around that was a little bit muddled.

I used to be an ADT customer a long time ago. This time, I went online and requested for the service. I called the sales representative to give me the best discount possible and we got a deal. I got what I wanted and everything has been good so far.

I couldn't get the self setup stuff to work and I'm still getting billed for the services I didn't even get to use. I just got the system working a few days ago. I messed with it and messed with it, then one day, it was working. Other than that, my experience has been good.

My experience with ADT has been going great. I haven't had any complaints. I was gonna use another system, then ADT came in and got a good deal on the hardware and the self setup, so it was a no-brainer for me. They had a 50% off going on for Father's Day. I'm a father, so I took advantage of that. It's been a good system so far, and they haven't called me, which is perfect. I got everything set up, and I had a couple emails. The self setup was something I like to do. I don't like to have a lot of oversight.

Being able to package deal everything and have a good price range was the reason that we liked ADT Self Setup. The sales reps have always been great. The biggest issue I've had before was I had three months when my system wasn't working. I reached out to the customer service. After a month they said, "No problem. We'll get back to you." But they never did. Four months went by, and I had to call back and be, "Hey, what's going on?" They said, "We'll call you right back." But they never did again. That was my biggest issue because I don't know what else I could have done. Other than that, everything else has been great.

In August of last year, we had professional wired service installed by ADT at our home, and everything was fine up until this April. In the beginning of April, a box truck ran through my house. We had to unexpectedly move and terminate service, which is when we signed up with the ADT self setup. That process was awful. It took us two weeks to get it figured out. No one would answer when I was off of work. I couldn't get anyone to answer me. And then if I did get someone on the phone, they just repeatedly told me they could not help me.

A guy came by and I got approved for everything. He told me one thing and when he hooked the ADT system up, the doorbell camera wasn’t there. So, I told him he could come back and get the system. If he tells you one thing and does another, I don't want that system anymore. He said I own the system now and I don't know where to return it to. It’s not working. It came in the mail and he was gonna come back out here and help me. He came back but he had another call to go to.

I had a smoke detector that went off, and ADT kept calling over and over and over with different people. I told them each time that it was not a problem and not to send the fire department. But they still did. That was the only time that I've had to deal with them. Other than that, I've had a fine experience with them.

I called ADT and inquired about the Self Setup, and had a salesperson sell me on the whole thing. But we ended up having a bad experience with it and I returned it with the 30-day money-back guarantee. ADT never responded or emailed me that they received it after spending probably over five hours on the phone, sitting on hold or being transferred to people. They still owe me $600 to refund me for the unit and I would like my refund back on my credit card. It's been 30 days.

The ADT system is easy to set up. I had it in previous homes. This time around, I'm just trying to connect it to my Alexa device and I need help on that. Go for ADT Self Setup.

The guy who helped me put my package together really knew what he was doing and he got me a good deal with the bundle. It took a very small amount of time to set up the system. My system is pretty small and the setup took half an hour. It's good for renting. It gives you the availability to move the hardware with you so you can change addresses and bring the hub as well as the sensors with you and set them up in a different domicile. And the idea is all of my sensors that are installed won't leave damage behind once I remove them so the landlord won't have any issues with it. Also, I've had good experiences with their app and online web tools. I received prompt notifications and everyone who is on the app is able to view them and I'm able to use it properly. It's hard to put a price on safety, but I definitely think it's worth it.

I'm still waiting for ADT to send me the Ring. They were supposed to send it almost a month ago. I feel like the service is not that good. I haven't had 100% of the service yet. At the beginning, it was extremely hard to do the setup and ADT was not helping much. It took three days to do the setup. ADT was not helping. Some of their guys were saying that they were not able to do much, and they needed to wait for someone else to do something. It is ridiculous if it's something that you are supposed to do yourself. So, I haven't had a really good experience at all so far.

Mr. David has been very helpful through this whole entire process. He was the salesman on my ADT purchase. It would be nice to know that whenever you first get yourself install a system that for the first seven days you have it, it's gonna be in practice mode, and your property is not gonna be monitored by ADT. I was just not informed of that.

I don't have my ADT set up because I couldn't figure it out. But, it's not ADT’s fault. Their system is just more difficult than Google's. Google’s was a great system. The problem is Google got out of the business and left us all hanging. I would never buy another product from Google ever again. I would tell others to call ADT and find out what they charge to install their system and get it up and running in your home, and just go that route. The Self Setup doesn't work very well. The package they sent out was woefully inadequate to replace what I had, so I had to purchase lots of other stuff, too.

The sales rep, Garrett, was helpful. When it comes to security stuff, I'm not the most intelligent, brightest bulb in the box. He explained it to where my wife and I could both understood everything. When we needed help setting everything up, he scheduled a time to come back and help with that as well.

I had Google Home for a long time. Then I got an email that said that they weren't supporting it anymore, and they made a deal with ADT to give us an alarm system. The installation was good and the system is nice. I like it. But it's not at a house that I'm at all of the time. It went off at one time and the police came. I haven't shut off till I can go take a look at it first.

We're on month two with ADT Self Setup and I do not like the starter kit at all. I found the Google one to be much superior in functionality and ease of use. There are a whole lot of things I don't like about it. I originally came from the Google Nest security system and I had a lot of pieces that went with the Google Nest security, like the cameras and everything that I paid extra for that didn't come in the kit. And a lot of that does not work with this new ADT system that I got. I have three different apps to access my security system on my phone because of how none of it's linked together. I saw online that they offer a different setup kit. Maybe that's better. What I got to replace the Google one absolutely blows. But I contacted ADT one time because I had trouble setting up the pin and they were able to get it figured out.

The switch from Google to ADT was straightforward. But I had a couple of times talked to customer service and it was not that much straightforward to get into that. It's all about security which is important and any time you wanna give them a call, they quickly pick up the phone, but still, you have to go through steps and push this and that number and get to this and that. For a security company, ADT needs to be much more available to their customers.

Customer service helped me. But when I thought that I could put it up, I couldn't because I don't have the proper tools to put it up.

ADT Self Setup promised us a package. They couldn't deliver. They charged us. Wouldn't give us our money back. I had to report a claim with the bank to get the money back. They got the equipment back. They wanted weeks and weeks before they would return the money they took. Also, every time I called the number I could find, if they ever answered the phone, it was either a disconnected number or I would get somebody. But they would tell me that was not their department and transfer me to somebody else. They would hang up the call and I would have to start over again. The system never worked from the day we got it. But to get the whole thing resolved was 45 days. It was terrible. I would never use and recommend ADT Self Setup.

The self-setup was straightforward. But we had some issues with trying to figure out some of the connectivity problems that kept coming up in the app throughout the setup process. But we called one of the ADT Self Setup professionals to help us and that was a fantastic conversation. He helped all of our problems. And the system has been working since. The app has been nice. It has worked every time we've used it. It is user-friendly. When we had to ask the tech department through the app, the little texting a person, we didn't receive any helpful advice. But once we got to talk to a real person, customer service was fantastic.

Go for it. Take your time. Read carefully. If anything, call the service desk and they are very knowledgeable. That's something that is extremely impressive of places, especially when you're in a pickle, trying something new. The staff is friendly. Knowledge is a huge key, and being able to guide you through your issues makes it more at ease. You know somebody's there to assist you. I did a mistake and ADT Self Setup's customer service was able to guide me through. I found my mistake. I'm happy with my system.

ADT Self Setup is fine. Switching over was good.

My experience has been horrible with ADT. I still have a refund that I was supposed to get four different times now for products I sent back to them that weren't opened but I didn't need. And I still don't have my money back. They keep telling me they're gonna do it but it never comes. So I call again, and then they tell me that the last person didn't do it right and they’re gonna do it then. But nothing ever happens. I've talked to them probably at least a dozen times about this.

ADT merged with Google Nest, then Google Nest deprecated their product. So now I'm forced to use the ADT product until it expires after a year, then I'll just get rid of it. Switching from Nest to ADT was seamless for the most part, but the products are crappy. They're very cheap, and they're giving off false alarms all the time.

The self setup was quick and easy. I just planned it out a bit to know what I was gonna do and made sure I got everything I needed. Aside from that, the app is a little bloaty. I work in software, so I have a bit of a sense of it. The developers could maybe align themselves a little better to best practice and get some faster load times.

The switch to ADT was simple. It was self-explanatory and the instructions were good. Everything has been up and running for a little over a month now. The cameras are good and the customization of what you want to pick up and what you don't want to pick up is great. The only downside is the battery life on the doorbell camera. I've charged it three times over the outdoor cameras. But I could have the sensitivity set up a little too high. I think I can set some more settings to help it not be triggered so often.

I'm happy with ADT. I didn't wanna have somebody come to install a security system and with ADT, I could do it by myself. Also, I use the phone app and it works perfect. The biggest complaint I have is I'm not allowed to order things online by myself. I have to call in to customer service, which is kind of a bummer. But when I have called in, they've been helpful and nice.

It still needs some work. It keeps telling me that Google Home needs to approve ADT as a connected device but in Google, it shows that it is connected. I think it's more of a Google thing, though. The ADT app is easy enough. Also, it seems like the base station disconnects or drops the internet connection every other day and I gotta go reset it. But it's in a place where the internet connection is fine or should be fine. It's not near metal objects or anything like that.

I'm 100% satisfied with ADT. Their reps are always helping. They always try to resolve if I have an issue. They are there to help. Sometimes, I get some alert security where ADT calls and makes sure everything is secure. So, I really appreciate that they care.

ADT has been great so far. I called and got an over-the-phone quote when I first was looking into it, and I decided to go with the Self Setup.

So far, it's been positive with ADT. It was easy to set up and things were clear. Also, I use the phone app and it's pretty good -- not too glitchy or buggy and simple. But I get an email every time the alarm is armed and disarmed, which is kind of annoying filling up the inbox, plus, an app notification on the phone. There could be a way to do this, though, and I have not figured it out yet.

It was great putting in the system. The only thing was it was really hard to get online and buy more sensors. I've tried to do it several times and they won't let me do it. We can't speak to somebody who would help us. It’s all automated. But other than that, it's been great and it works perfect.

ADT is easy to use and easy to set up. I had to cancel it and it was easy as well. The system is nice. I just don't want it anymore.

ADT’s app is completely worthless. It takes five minutes to log into it whenever I get a notification and then, the notification is not there. So, I have no idea what should happen. Two of the cameras were obsolete and couldn’t be used on the ADT app, which is another issue I have with the app. I’ve had a terrible experience. People should go somewhere else and to something other than Nest and Google products.

ADT seems to be working. The setup was easy.

I called ADT three days ago. The man had reset my password because I put in mine, and they had blocked my passcode. I was gonna give them a call today to let them know that I can't even set my alarm off from my home.

I selected ADT because they use Google Nest equipment. It's decent. The setup was easy. The package I received was what I ordered. The equipment is high quality.

ADT is fine. The app doesn't work very well, but it's good. I was supposed to enable something, and I don't have the option to enable it.

When Nest canceled, we got migrated to ADT, but the transition was not good. Google had a whole ecosystem of cameras, doorbells, detection, and thermostat. But when they migrated it to ADT, a lot of things were lost. If they are taking over a product from another company, then they should at least provide the same or equivalent features. The sensors and the product quality is quite inferior to Google.

ADT is a solid company. I've always talked to a human being so that's always good. I've been happy. The setup was fine and we like the ease of turning the system on and off and being able to access it through our phones. I had a second system I was gonna set up in that, but unfortunately, I bought it in from my same email address and that doesn't work 'cause I created an account and my email address is already existing in a different town. I had to send the system back, but that was my fault.

ADT is okay thus far. The self-setup was kind of difficult, but it was good in the end.

I took advantage of the free ADT setup that they offered in lieu of the Nest system being taken down. It's very simple to set up and I like that if you wanna piecemeal the parts, you can. There are bundle options too for those that want more than what the base starter set comes with. But overall, the base starter set pretty much covered everything that I needed in my home. If I don't want to opt in for the paid monitoring, I could do it myself. But I've got the paid monitoring too. It's nice to have that secondary level of security and comfort when I'm not home.

My experience with ADT was very easy. I have sensors and the sensor for the main door had a problem. But once I called them, they replaced it. They sent me a new one and they sent back that one. Now it's working. I'm satisfied with ADT. It's good. I’d recommend it.

I like ADT. I'm glad I got it. I like the doorbell where I can see when somebody comes up. I can see who's at the door and I can talk back to them at the door. Right now, we're having a problem with the phone app. Because it's saying I'm still in test mode, but I'm not in test mode. Everything works because we tried it out yesterday. It's just that it's still saying I'm in test mode but I'm not. ADT's customer service is great. The very first time when I called, I had no problems. If they don't know what I'm talking about, they tell me to wait and somebody else is always on the phone. I never had to be on hold for too much longer.

The ADT salesman was great to work with. The cheaper option was to do the self-setup because they had a promotion on the equipment. It was free under the self-setup promotion. It took us a little while to set it up. We didn't have any issues with that, but we've had terrible issues with the billing. I've spent hours on the phone with billing trying to get it straightened out because they billed us for something they shouldn't have. So, the billing piece was a mess. We finally have it cleared up, but it's been a disaster. I've made multiple calls, talked to multiple divisions, and finally was escalated up to someone who could figure out what the problem was and could fix it.

The sales rep from ADT came to the house and was the first person who came. He was very competent.

Setting up ADT was straightforward and easy. The package was all part of what Nest had set up in terms of the transition and ADT simply took advantage of it. Right now, because of the incentive, I'm not paying anything for the first year. But ADT’s accessibility from the phone such as the screens and the log-on are not as nicely done as what Nest had. Much of the wording goes off of the screen display. It was a little sloppy for ADT+. Also, I have two homes and it requires two separate email accounts. It was simply one with Nest.

We had the Nest system and the transfer process to ADT was very easy and seamless. I did the self-setup and it was perfectly fine. The phone app is very easy to use. I like how quick it connects to what I'm looking for.

I had ADT 30 years ago originally and I came back to them. The process was simple and the setup was self-explanatory. It was not hard at all. Everythin is user-friendly and I'm looking to add on probably another camera. I gotta try call and find out the best addition to my Nest because I bought my whole equipment. So, I'm just paying for the monthly service.

ADT’s customer service is very helpful. We spoke to them on the phone and all worked out. The system was super easy to install and only took a couple of hours from end to end. I love being able to access the system on my phone and see what's happening around my house. It’s been great and we’re happy with the service so far.

I installed the motion detector on the wall that is close to my closet. Sometimes it would detect, sometimes not. Because most of the time, they're not set up because I'm at home. It's fine. But last week, I was out so I set up away. When I came back, I forgot to turn it off. And back and forth walking, it never detected any of my motion. It's not as good as the Google Nest.