ADT Self Setup Reviews

I had problems with one of the sensors so setting it up took a little longer than it should have. You do everything with your phone and the sensor wasn't connecting to the system on my phone. You're supposed to reset it by rubbing it with the magnet. I was doing that, but it wasn't recognizing the sensor. So I ended up using a different sensor and went back to that old sensor later and used it on a different window or door, and I was able to get it. It's fine now that it's up. If you're setting it up, it's only identifiable to your Wi-Fi for a little bit and then it shuts off, so it doesn't drain the battery. So if you don't add it right away and do everything, it shuts off and then you can't find it on the Wi-Fi. That happened to me and I had problems resetting it to get the Wi-Fi to find it. It all worked out eventually. It was just a little hiccup in the setup.

The reps were very informative about their services and what was provided. I liked the package very much. It was pretty self-explanatory when it came to setting up, and it was very user-friendly.

The salesman came in, looked at my home and told me what areas I should put the equipment in. So, I had a good experience with him. I love the products, so far. Especially the self-service ones. It's way better than the traditional product. With self-service, I like that it's more like the stick-and-peel stuff with the equipment versus it being wired and having to make holes in your home.

I hate ADT. It sucks. I had Google Nest Aware and they changed over to ADT, so they gave me a promotion to try it for a year for free. Setting it up was a pain in the butt. I had to call about four times. It doesn't work with a lot of the other cameras that I've purchased already, so that was a bad collaboration with Google and ADT. The system went off accidentally a couple of times. It amazed me because it was in there beeping, but I never got a phone call from ADT. I can go right now and set my alarm off at my house and it would just sit there and beep. It won't do anything. It doesn't notify anybody. I just use it now for a door chime so I can hear what doors are opening.

I contacted customer service when some of the equipment was failing, so I needed a replacement and that was replaced. In the beginning, the process was hard. My account kept saying that it was on a trial period. I kept trying to get out of the trial period and it said that it was gonna be like that for a week but it never got off. I ended up calling the customer service to be able to get out of that. I don't know why their system was telling me that when that was not the procedure to follow. So, that was a little bit not as satisfactory as I was expecting. But it ended up being resolved in the end.

Setting up was easy. There are a few differences so I'm still adapting to it. But it's going good so far. The only difficulty I have is at least once a month when the door shakes a little bit when you close it and the sensor thinks that someone has tampered with it. I just have to disconnect it, take it apart and put it back together every time to reset it. But that will be the only issue. When I got the Nest Aware system, one of the biggest reasons I bought it was because it connects to the sensors they had, and the door and window sensors can also act as motion sensors, but I don't have that anymore. The ADT sensors are just for open and close functionality.

There was documentation online for every problem I ran into with the setup. I couldn't get the door sensors to pair to the hub for the longest time and then I realized I wasn't setting up the magnets correctly. They weren't close enough together. So it took me a while to figure that out. But everything else was pretty self-explanatory. I did have an issue with the Nest Aware subscription. When I called in, customer service did help me with that and we resolved it over the phone. Everything's great. The only complaint I have is that sometimes when I go to my phone in the app, it would tell me the system was offline. I do it mostly over my phone to either change the status of whether I'm home or not, or if I go to bed at night. I don't go to the actual device.

We got a yard sign to put outside out front, but we didn't get any window stickers, so we ended up having to call back and order some window stickers. They made us pay for those. It was $2.49. Also, ADT wouldn't take over our existing Nest cameras unless we got the Nest cameras from them. So it would be new cameras. So we said, “Okay. Have somebody come out and they'll assess our system and give us a price for accepting or not accepting those cameras and getting us a security system.” The guy we had come out and he was a little bit older but he didn't seem to know much about the system. He stood and stared at our motion sensors and door contact devices forever. He said he had never seen one that had been combined into one device. Then we were done in about 10 minutes and we just said that we would get back to him.

I have a Google camera and an offer came through Google that they partnered with ADT. They sent us the full setup package and it's more than we had before. Before, we just had a doorbell. It's nice to have the extra level of security, and the setup itself was easy. I had one little hiccup in the process, but it was not a big deal. It was a blinking orange light. I called ADT, and the guy said that maybe it was just finalizing a setup. The customer service was very satisfactory.

My experience with ADT was annoying because the system wouldn't work correctly, and the setup was done incorrectly. I couldn't even get through the app. I had issues wherein the app wouldn't let me navigate further than a certain page, so I had to call customer service several times, but then they kept directing me to a different support line. When they transferred me over, sometimes they would hang up, and that was me waiting for an hour or two. It was frustrating. When I was trying to change the router information, the app wouldn't let me and it wouldn't connect correctly. I just kept trying to fiddle with it, but I finally figured it out and it works fine now.

I like that the system is modular and that if I left this place, I could pick it up and move it from this place to another one and I'm done. I also like that it's connected to Google Home now, and I like the monitoring because of ADT. They have a good rep for monitoring. The setup wasn't too bad as well, but I had problems with one of the peripherals. It was a thing where I was installing with the app and it wouldn't let me name the smoke sensor or let me go past that in the system. If I couldn't name it, I couldn't go on in the install. I ended up having to call in and I finally got somebody to help me, but it was to reinstall the app. That wasn't helpful because I'm already computer literate. I ended up solving the problem myself.

The service has been fine so far. I haven't had any issues. It's just the customer experience of going through the setup and all the back and forth. I was a customer that had a Nest Secure system, and I was impacted by the switch over from Nest Secure to ADT. I was given a promo code where I would be able to get an ADT self setup system at no cost to me because of the switchover since my Nest system would no longer work after a certain date. When I called to take advantage of that offer, I explained the existing equipment and setup that I had and my desire to have the new system be the same as the old system in terms of coverage and what I was getting for it.

I got ADT because I used to have the Google home security system. They're no longer servicing it. So, they gave an option to buy an ADT service. My first year is free, and I'm not sure if I'll re-up after this year, but I'm still on safe mode. We just have a small condo in the city of Chicago that we use ADT to protect our home while we're in and out. Besides that, the setup process was very simple, and the quality of the system is good. Everything is still working. Nothing's falling apart or broken.

The self setup took 30 minutes. It was simple, straightforward, and absolutely can be done by oneself. The system works fine. One concern I had was the other day, I got an email about a potential data leak, and ADT offered to pay for a year of Experian that offers up to a million dollar coverage in terms of if my identity gets stolen. That was a bummer for an early experience.

I don't like that when I leave, there's no way to pause the alarm. I have to always turn it off and turn it back on. Also, I would like ADT Self Setup to include more door sensors. I have to call customer service about that because I have one more door sensor that I would like to have for the garage door. It might not seem that big of a deal, but we never know. I might have my garage door open or somebody somehow might have my code to get in there and they could just walk in my house. That is an extra safety precaution to me. Other than that, it was easy to set up.

I like the system. It's comparable to what we have with the Google Nest. The setup was very easy. We're happy with the system so far.

When I think of home security, I immediately think ADT. I ordered the equipment online. It only took a couple of days to get the stuff. I installed it easily myself. It was very easy to navigate. I might have ordered one less camera, but I'm very happy with it.

We did the installation by ourselves, and the monthly fee is much cheaper so it's a good deal for us. Then we just buy the things that we need from them and install by ourselves and then just keep a minimum monthly fee. But the window detector has some issues. It doesn’t work at all. Other than that, everything works fine right now. ADT's response is very good when there is an emergency.

I used to be on the Google Nest services and it was sold to ADT so we had to move. But personally, Google Nest service was much better because the app that ADT has for this particular self-service setup is user-friendly but a little bit behind. When someone is ringing the bell, how you get the video, how are you gonna speak to them, how quickly you get the notification, and the interface is not that great. But overall as a security, the level of service is good.

We had moved into our previous home and they already had ADT set up. We reactivated some of what they had and we had to get new stuff. The guy who set us up was awesome but when we went to do a switch over and then a cancellation, it became a nightmare. We are owed refunds and I don't think we've even gotten it yet. It took so long to get our pay month by month that we had switched to. They need to know what department takes care of what. There was no record of us canceling in August even though in the same phone call of canceling, I set up the month-by-month plan and received the equipment. How could I have done that if I didn't have that phone call? It's baffling. Also, the one time I called, I was on the phone for about two hours and I got transferred to seven different people. And when I was asking someone for a supervisor, the rep refused. We're never gonna use ADT again.

For a modern system, it's not integrated with other smart home technologies, like HomeKit. Also, the setup was not super smooth. A couple of the sensors wouldn't connect, but eventually, I got them to connect. So it's working. The other day, one of the batteries said it was low, and then it just stopped saying it was low. So it seems like an okay system. The new ADT+ system is supposed to replace the Google Nest system, and you're supposed to be able to control the stuff from the ADT app, but you can't see your doorbell, which they totally advertise you can, and that's the only camera from the Nest suite that you can't look at for some reason. The ADT app is kind of irrelevant. I just don't use it.

I have ADT in the front of the house and in the back. My grandson set everything up and it works fine. The camera shows me everything, although it depends upon which way the light flickers sometimes at night time. Also, I called them because they were charging me twice and they straightened it out. I'm satisfied with ADT.

The Self Setup was easy enough, but the actual system is just not user-friendly. It is nowhere near what I had before. The transition from the Google Nest to ADT was a pain. I'm not able to resolve it. I lost a bunch of features I had with Google that I don't have with ADT. For instance, when I unlock my door, my alarm would go off before. Now, it doesn't. So, with the kids carrying stuff in the house, it's a pain. They also gave me ADT’s huge lunking keypad. It's gotta go on a counter somewhere. You can't hang it anywhere, so it can't go on a wall.

ADT Self Setup shipped over new equipment. We had spoken to Nathan. I was able to do most of it on my own. However, there were some things that did not work and did not connect with the original Google products. And there are still some that don't. I kept what I had and they needed to send over others because they were not set up to do both. It's not a simple everything-just-works type of thing. But the system is good enough.

We ordered the whole ADT kit via a link that Nest sent out. We got everything, set it up and it was seamless. It's working well. The only thing we haven't used is the doorbell camera because we don't need it. But it's nice to have and we'll keep it if the time ever comes that it's needed.

When I moved into my new house, it already had an ADT system set up but it was an older one. When I called and inquired about it, they said that with the options that I wanted, I would have to put in a newer system. I like this whole Self Setup thing with ADT. I had one of the sensors malfunction and so I called and talked with technical support, and we did an online video thing to troubleshoot the sensor. It took about 20 minutes. Besides the one sensor being bad, everything's working well. All the cameras are hooked up. I like the mobile access through the app. Even if it's not an actual ADT sensor or product, it integrates with the Google Home. I've got a floodlight camera in the backyard and I've got multiple cameras up around the house, and then it's got the smoke detectors.

We've had a great experience with ADT. The rep was very helpful. We had the self setup, and we went to having it hardwired. The transition experience was good.

My experience with the ADT rep was positive. She was able to help me with a decent price on a loan for my equipment. She was very thorough in explaining how things work. It was good. The self setup process with the security system was pretty understandable. I like my system than what I had. It's also affordable. I also love my Ring camera and sending notifications in the app and the way that works.

My experience with ADT has been good. I had a few issues, but they were good at helping me through them. The quality of the system is good. The camera quality is awesome. Their customer service is great. The people they have working for them are great. There was one gentleman and there was some stuff that I needed some help with. When it went active, he called me back to make sure everything was going well.

I was not able to use some of the things I got because I was not able to do the installation. I used the cameras, but not the door system. I had it for a month and then, I ended up canceling the whole plan because I couldn't do the door alarm myself.

I told ADT to stop calling me. I told them to disconnect the service. I don't know if they disconnected the service or if they are still charging me or what. Their reps were nice. But, the last person I answered the phone for was rude. I was asking her to disconnect my services, and she was cutting me off, saying, “You have to pay your bill.” The bill was only 30 something dollars. I said, “Okay. I will pay the bill. I just wanna you to disconnect the service.” She said, “Oh, I can't do that. You have to pay the bill first.” I’m dissatisfied at this point.

The self-installation was easy and it took half a day. The system makes us safe and my favorite feature is it connects with the Google camera. It's a good system.

My experience with ADT has been good. It's doing what it needs to do. Getting in contact with them has been easy, too.

They're okay as far as, if the alarm goes off, they'll call you right away. However, I ordered some sensor and they took my money, but they never sent them out. That was in November. Somebody was supposed to come out and put it on for me. When I called back, they said, "We actually don't really do that. But we could get it sent out to you." It still hasn't been sent out. Now I have to call them back with my bank statement showing that they took it from me 'cause they said they couldn't find the proof. But other than that, it's okay. My system is good. I feel a lot more secure 'cause that thing never fails. It always dings when I open the door. Everything works.

The setup was pretty easy for me. The only thing that was a little complicated was I think my devices were labeled wrong. For instance, it was door three but it was door six in my app. That was a little complicated but I eventually figured it out. But I unfortunately had to contact customer service quite a few times because I was trying to get my bill situated. I had a lot of conflict getting my credit card changed over and they didn't really understand me on the phone. It took a few weeks but it finally went through.

My experience with ADT was good until it wasn't. I had to sell my house and move and I failed to realize that I was not near the end of my contract. I had maybe six months left and I told them I needed to end it and I would be resuming it in about six months when I get into my new home. The rep said it was gonna cost me 700 because I was terminating the contract. I told her I couldn't pay that and she told me if I do the apartment alarm, then she could waive it but she needed to set me up. She didn't use the correct terminology that I know now, which is that there are two sides to ADT. She didn't let me understand that it was the DIY side of ADT that she was trying to set me up with.

Before ADT, I used to have the Google Nest. Because Google is no longer supporting this device, they sent me the offer to switch to ADT. It was so smooth. I called the number and they asked me some questions about my details, and they sent the equipment. It was very easy to set up. I did everything myself. I just connected the device to the internet and found the right place to put the equipment. So far, it's functioning very well. I don't have the Cloud option. I have everything in the local storage. I can easily manage everything from my phone. I connected the device with Alexa and the Wi-Fi. I have everything accessible from my phone from anywhere. Thank you for giving us the technology to make us feel safe.

Our experience with ADT has been fine, but it's frustrating. Like if you wanna buy more door sensors, you can't just go online and buy things. You have to call. With Google, it was very simple. If you need an extra window sensor, you just buy it and add it to your account. Why can't they do that? I was also using it up north and I was calling from my house. I wanted it shipped up north because I was going up there, and I wanted to get it installed. But for whatever reason, they couldn't ship it there. They're not convenient to the consumer.

The transition from Google to ADT was fine. We had to exchange some of the hardware that we had. For this type of system, it's more of not having to worry about it and that's been the case for us. However, while they do work together, I, oftentimes, get the same notification like someone's at the door both on Google Home and ADT. While the ADT app is good for arming the system, it does provide redundant information a lot of the time from Google Home as well if we're using Nest cameras. I mostly just adjusted our notification settings up to this point.

My son-in-law set the system up and put it in my phone for me to cut it on and off from home. He's a computer engineer, so he didn't say too much of anything, but the setup looked easy to me. So far, the system is doing good. I like the comfort of when I go to sleep and if somebody decides to come in, it'll go off and I can hear it. It's like a security for me, and I have recommended it to someone. I told them that the system is nice and that they would just have to have somebody put it up for them.

My interactions with the sales rep was very easy. The price was fair, and the setup was easy as well.

We had to hire someone to install it for us because it was not user-friendly. Customer service didn't seem to care. We tried reaching out to them and they said, "It's self setup for a reason." We also don't know how to arm the system. We also don't like the fact that we have to charge them a ton.

I set up the system and it took a process because it was hard to get the box and the door thing to connect. It took about a week to get everything connected and I got frustrated. I looked at YouTube and what happened was they were trying to tell me to do something to the app even though I did the hookup. There were two apps on the Play Store and I kind of got confused between both of them. I thought they were connected. But I managed and finally got it done and it's been a great experience with ADT. I can check in on my home when I'm away and I can download anything that's important and save it into my photo gallery. The furthest I've been away is Connecticut and Atlantic City and I still was able to check in. The only thing is they said that it lasts about three months from the charge but I've noticed it's probably about two weeks. I don't know if there's a function that I could use or if I could turn it off when I don't need it. I just keep it on so I've never had three months.

For the most part, the transition from Google to ADT was okay. But you have to take notes while you're doing it so you remember the codes that you put in. Because otherwise, you can make it more difficult for yourself to use the ADT+ app later. It asked me to put in a setup pin at one point and I had forgotten. I entered in a setup pin and I forgot it immediately. I was still able to get it somehow. I went through some convoluted ways to find it. But unless you memorize that immediately, there's no way of getting it back. There was no way of anything telling you that. That was ridiculous.

The self setup thing was easy. I had already done a Nest system already and it was pretty much the same idea. We had an issue where I was not charged tax on the cameras that I got for free. They stated they were for free. But later, they decided that I owed tax and decided to put it on my account as money that I owed. I got on the phone with ADT and we talked. I said it wasn't right. The rep said, "There's nothing I could do about charging you this because I can't take it out of the system. But I can give you another month on top of your year for free to make up for it." So he did that and I appreciated it.

The setup of my ADT was easy. The only issue I'm having is connecting my previous Google devices to ADT. I haven't been able to call for assistance yet. Also, compared to my previous Nest Secure, the system is not as good. The home-based system is lagging in technology.

I don't like ADT. I wish I was offered the wired cameras instead of the wireless because I charge them every three days. I was told that it’s at least two weeks, but no. But the sales rep was great. She was very professional. The system is good and it works. I just wish I would have known if they offered wired cameras.

Everything has been fine in my experience with ADT. However, with my ADT account, I'm paying for something that I'm not receiving as far as the Nest Aware. I've brought that to their attention since I received services. Everyone I talked to tried to see if they could fix it. But I haven't gotten any results. The setup was also not as easy as I thought it was gonna be. I had to call multiple times. They had to do something on their end for everything to be put together and installed. My account wasn't on professional monitoring. It took a while. They told me I needed a permit when I didn't. I called back and I spoke with someone else after. She was the third person that I had talked to and she was able to get it going where I did not need a permit and was finally able to get it off of practice mode.

I had the Google alarm system first and they were disbanding it and moving to ADT, and they offered an ADT Self Setup program. It seemed like a good value, so I took it. The setup was straightforward. It was so seamless. So far, it's great. It seems to be working as promised, and I haven't had any problems.

The setup of the ADT was simple. I set up the device and the sensors and the doorbell camera deal. That was fine. The system was fine. But it hasn't prompted me or told me how to set up the alarm, like activate it, or deactivate it with their code. It was not user-friendly, because up to now I still haven't figured it out. I tried to get support but couldn't get past the first stage. To begin with, whatever Google sent me to ADT which is the ADT Aware or Alarm, I received it but that's all I could use. I'm not able to view my other cameras that I already had. When they told me that they would be compatible, they were not. Even though they're from the same company as Nest.

The setup of my ADT was easy. It came with directions. Very self-explanatory. I was also able to scan the QR code and link it. It works as expected. I have zero issues and that's always a good thing. As far as any alarm system, it provides exactly what is described. If others are looking for an alarm system, this is one of the easiest and most advanced self-setups that you can find on the market.

Setting up my ADT was easy and simple. Not very self-explanatory, but pretty obvious. However, I have issues with some of the equipment that I don't know can be resolved. I also wasn't offered a replacement or a different model of the devices I'm having issues with.

I like the system. I just wish I would have gotten the screen, instead of the little box. Other than that, everything is good. It sticks still.

I canceled my ADT because it was not up to any standard that I have ever seen before. The product did not perform the way it was supposed to. It made me feel unsafe. I did what the technician advised and I also went out and bought something to help. But if the products aren't good, they're not good. It's not up to a standard that anyone should be using to make sure that their home is safe and secure. Calling for customer support was fine. The technicians were very helpful. But you can't make a poor product work over the phone. And I'm not a professional to be able to make it work. It was just poor quality.

I had Google Nest and they sent me an email saying that they were no longer gonna be a thing and that they would give me ADT for free for a year. I tried it and they sent me the box in the mail and I just unplugged my Nest and plugged in my ADT stuff. I was able to log in with my Google account immediately on the ADT and just switched it over to the app. It was extremely easy. I like it. I haven't had any problems with it, so far. We had a little bit of a hiccup two weeks into it. But all I had to do was reset my ADT box. It was some power surge or outage that freaked it out a little bit. As soon as I reset it, I hit the reset button on the bottom of the box, and everything started working fine. I like the sense of security about it. When I'm not at home, it immediately tells me if there's somebody in my yard or if my door is open or closed or anything like that.

Google Nest cancelled the support for the security system and ADT is the only place that I could get some sort of credit back from the money that I invested in that. Their reps have been frustrating to deal with. First of all, my installation didn't go well and I had to keep on calling back to figure out what was wrong with it. I kept on getting sent malfunctions and the sensors kept on tripping off, sometimes in the middle of the night. I kept on getting the answer for a couple of months that something was wrong with the app but something like this shouldn't be down for two months. Also, every time I called back, I had to repeat everything that I said to everyone. There was no continuity. Aside from that, many times, I was told I'd get an email or a phone call, and I never did. But everyone was courteous. It's just that their way of handling customers was not streamlined. So, I got rid of the system.

Everything went smoothly with my experience with ADT. I was able to install everything without any issues. I'm happy with what I have.

It was really easy setting the ADT up. They gave me a good price. They also have a warranty on their equipment, which is important to me. However, I hope it could be a little easier to find the products you're looking for on their website.

The system is great and the alarm is loud, which I like. Also, my sense of security is excellent. It goes off when it's supposed to and customer service is always there. I'd tell others that ADT is well worth it.

I was a Legacy Google Nest user and ADT was offered as an alternative solution as Google phased out their product. I did the self-setup option and it was more cumbersome than the Google setup. Connecting the various devices to the hub was difficult in 50% of the devices. After it got set up, it's been fine but my biggest complaint with them is when a motion detector battery gets low, I have to replace it instantly or it's an undue burden to deal with all the messages, warnings, and beepings. But when it went off in the middle of the night with the motion detector that I must have set up improperly, the response seemed to be an adequate time.

The initial setup was pretty easy and when the systems were working fine, it was good, although I had some difficulty to do some voice controls. But I'm not using the system now because I updated my Wi-Fi and after I updated, there was no way for me to reboot it. I've called a couple of times and I couldn't resolve it so I have to give them a call again. I've been busy and I couldn't give them a call again. There are long wait times on the call. It's not very easy to get in contact with an actual person. You don't get to somebody directly and you have to go through the automated system. Then, you connect to like a common agent and they will figure it out and send to somebody. Sometimes, that's not the right person again, so it has to go to somebody else.

ADT did a good job. They explained to me like the way it is. It was some good experience. It was easy to connect. When they showed me the device, they said that I was not gonna need the Wi-Fi. So, I called back and they said I needed the Wi-Fi. So I bought some device to connect it and then put some Wi-Fi in there. It was really quick. The most thing I like about the system is that they call me as soon as the alarm is on or if there are any issue. The application is really good. The ADT Self Setup is a good program. It is worth it.

I recently canceled my membership with ADT because I moved and changed the type of security that I had. When I made the switch, I called to cancel and was told that my subscription was canceled and they were going to close out my account. But I later learned that I was still being charged for the home that I initially had ADT through. So I was getting double charged. I called ADT and learned that my setup was established with a what I call the broker-type relationship. So there was an affiliated ADT licensed broker and I needed to call the broker. But as a customer, I did not know that. They did not make that clear, and it felt like an expensive way to cancel my subscription when I was told upfront that my initial cancellation went through.

I got a motion detector, a couple of cameras, and a couple of things for the doors. But one of the things for the doors didn't come, so I tried to get ahold of somebody, but I kept getting the machine. The installation took a while too because I wish I had a more in-depth video about how to connect stuff. It’s not so bad to put it up yourself, but if you aren't good with connecting wires, definitely hire somebody.

I thought someone was going to come out to install our ADT. But the young man explained to me that it would be done differently, that no one would come out. However, the instructions were a little confusing. I had to try to figure it out on my own. But I got it set up and it didn't take a really long time. It's great. I haven't had any problems since it's been installed.

I used to have my system through Google Nest and I got an email saying that everything was being transferred to ADT. So far, it's not going great with them. With the previous company, I was able to monitor the cameras, save the videos, and get alerts on my phone. Right now, I'm not getting that. I'm not saving all the recordings and I'm not getting alerts from the security in the door. And sometimes I lose signal a lot, which I know has nothing to do with the internet. I feel lost right now with what I have. The only good thing is that ADT gave me a year for free and if I like it, I can continue to pay the fee that they charge a month or go elsewhere. They're also pretty good with their customer service. Once they answer the phone, they want to help you.

In setting up the equipment in the house, I had to go around the house and find good spots to put the sensors. For the most part, it was fairly easy and simple to follow. It took me just over an hour to finish. So far, the ADT system has been pretty good and I really like the remote stuff that you can do from the app. You can go on there and set up rules for it to auto arm during the day, and you can arm or disarm. It seems like it has a lot of customization capability. The door sensors work but they don't account for doors with a design. They have a frame around the door and they stick out a little more than the door. In my case, it was fine. But for others, there might be a selection of different types of sensors. I feel more secure with the system in place. I also like that in the event of a break-in, if the person who's breaking in tells you to disarm the alarm, the false code "disarms" it but still contacts authorities.

The setup of our ADT was easy, but to get online was hard. I called ADT and it took six days of calling. Every different agent said different things and kept bouncing me around. I needed to go to an account manager who could fix my resolve. It took five account managers to fix it. It was fixed and it took 20 days. When I would call, I would always be bounced around, and not passed to the correct person. I don't like it anymore, so I had to stop it. It's on the expensive side, too.

ADT Self Setup is relatively simple. It's just plug-and-play mostly. I had one issue when I was setting it up and I managed to get in touch with customer service who helped me through it and it was fine. Their customer service is good. The only thing that lets it down is the app. The app is awful to use. It is buggy and slow. You rely on the app to do everything. You can use Google to access all the devices in your ADT security system. You could also use the ADT app to access all the devices in your security system. You must use the ADT app to arm the alarm for the house, but it doesn't access all the cameras.

I ordered the ADT Self Setup online and set it up and it was very easy. It's been great, so far. I've had it since November and haven't had any issues. I also like the adaptability to the Google Nest products.

One of my door sensors is not working, but I already deleted it from my account. So whenever I get a chance, I try to reinstall and do it again. But I got a little problem. I ordered my ADT Self Setup. The guy who ordered my Self Setup told me that my old contract is going to be canceled automatically since I have this new contract. But they never canceled my old contract. They're still charging me for both houses. From the last house and for this house also, they're still charging me the same price.

I used ADT's technician to do the installation of my system and the technician's work was as seamless as possible, at least, for them. It wouldn’t have been as seamless for me because it was all wired connectivities. So far, everything is in place. But post that installation that the tech did, there are a lot of setups I still need to do.

The setup was easy but it took me a little bit of time to figure out which mode I wanted to use at night. It took some trial and error and reading more on ADT’s website. One of my frustrations is that the ADT app not connecting to all of my devices. I’ve had my Nest doorbell for quite a while so it's not current enough to connect to ADT’s app. Or maybe the doorbell does, but my backyard camera doesn't. So, I wish I could have eliminated one of the apps that I have to use. But I can't because not all of the cameras connect to ADT.

I was impressed with the DIY kit. It’s reasonable and easy. I'm just waiting for my home association to set up the third camera. I like the notification by email feature. I have to only set up with the email but if ADT has an option for text as well, that would be a plus. The system is very beneficial.

Setting up the system was very challenging. It would not hook up to the internet and we had to split the internet broadband into a lower threshold in order for it to hook up. It took quite a lot of calls and work. I got transferred a lot but finally, the person I talked to at the end was helpful and once it hooked to the system, everything else was fine. I was able to get the rest of it by myself. But people should just have ADT install it. The website was not very user-friendly and it was missing a lot of options that should be available. The app could use some more features but it's usable and better than the website.

The self setup system with ADT was a headache. It was a nightmare setting it up myself. It was a lot being on the phone with different people. Some had very heavy accents and I couldn't understand them. Everything was taken care of but my doorbell camera is dead.

The sales rep was attentive and the quality of the system was good. It’s new and still working fine.

All right, ever since I got my system I've had nothing but problems. Now don't get me wrong, the system has great options and operates wonderfully, when it operates. When I got my system the Nest doorbell camera didn't work. I had to request a new doorbell camera and while I was waiting for that the smoke detector quit. I requested a new smoke detector. Well I called and found out that they never sent the doorbell camera. So I had to wait another week to get the doorbell camera. So so far I've only had my system for less than a month and it has not worked completely. The big problem I have is the terrible terrible terrible customer service. I have called them more than 15 times. Every time I have called with the problem and ask them to do something every representative would use the phrase, "Rest assured we'll take care of this."

Sometimes we receive the pieces hand to hand from FedEx, sometimes they are left at our door, with no signature required, sometimes we do not even receive the equipment and have to call ADT about such deliveries or shipments. If this is the security of my family, pets, and/or personal belongings, how am I to trust them when I can't even receive secure equipment from them. Who's tampering with it, where does it go prior to reaching me why it is delayed, yet FedEx and ADT have a different delivery date than what I physically have? With the lackluster mentality on the security of shipping equipment, I feel that is a lack luster concerned for the overall security of my living domain.

I ordered the service, I wasn’t able to set it up. I asked for some form of assistance and was told they didn’t do that it was self service. When I tried to cancel they told me I would need to pay my contract out. Well I paid my contract out and periodically called asking to cancel because I was paying for a service I never used. I paid 2 1/2 years. They called me 1 month for a payment and I went through my usual spill of I have never used the service and wanted to cancel when the Rep finally said your contract is over you are on a month to month now.

If you are looking for security system services from ADT, re-consider it. Once you subscribe, you are not their cup of tea. They don't respect customers' legitimate ask or interest. Collecting money is their primary goal, not the service quality or customer satisfaction.

I already have my equipment. Like my outdoor wireless camera, keypad and hub. I had lost my Internet service, but I was using my cell phone WiFi. Now I can't login or reset my password or anything..

I had to get help to set up the Blue By ADT system. I thought it was going to be easy. Since I got the system, it does not record all the time is I wanted. It records once in a blue moon and that is not what I need because there is someone periodically coming on the property and I can never see the person because the cameras are not picking them up or even detecting when someone is on the property. I just know after because I see the damage outside. I have made at least 40 calls to get this equipment returned and my account cancelled but each time I am transferred to many representatives then they hang up the call. I am very disappointed and frustrated at this time. I just want them to take back their equipment and I move on to another company. Someone help please.

I have called every day for a month. 8774647437. 8776287004 and text hat and email support @bluebyadt. I wanted to know why I've been charged for$10.02 & 8.00 and 33.00. Per month. NOBODY can answer the question. I've called. Emailed. Been on hold for 4 hours. Been transferred. Pressed 1 for call back. Nothing. So I want to cancel. And again nobody can do this. I guess I will too put stop payment. And when the come after me. I have all phone..email..chat transcripts. DON'T USE BLUE BY ADT.

I do not like this system because it's not easy to put up as they say it was and I am very unsatisfied with it. Thank you and I want to cancel this and send y'all back y'all equipment because I cannot find no one to install it for me. That's it and that's all.

No good customer support. Bought the system 5 months ago. Complete system never worked. Only one camera out of the two works. Several lengthy calls. Replaced/added devices several times, no luck yet. Finally when attempted to get it disconnected, I was told I have to pay about $1.3k plus. Very disappointed. They have offered upgrade, hoping for the best.

This is the worst company ever to exist. I wish it were possible to give it zero stars. None of my cameras work properly, they go offline all the time, the staff has NO idea what they are doing and they each tell you different things. I have spent hours of my time on the phone that I will never get back trying to "fix" the issues. My final straw was when my neighbor's house got broken into and my doorbell camera did not record the man who walked right past my door. The cops had no leads and I couldn't help them by showing them a video/picture of the man who did it because my "security camera" didn't do what it is supposed to do.

ADT Self Setup's reps were nice and patient. They broke it down. I expected something in a rush. But the rep explained it comfortably and made sure it worked. She took her time and told me exactly how everything goes. I felt comfortable. But I’d rather have hot wire than what is going on now. I thought the set up was simple in the beginning, but there was a specific person that guided me. After the first time I set it up, I did everything myself, which is good. And it is working.

My wife and I both have iPhones and the system is hooked up to it. Everything is good. I get a thousand notifications every time something moves though. So, I'm gonna turn them off. But I'm wondering if I can put it on a buzz or a different type of notification. I like the system. The pictures are very clear. They’re good cameras but I couldn't get them to come on all at the same time. So, I was having a little problem with that, even though I looked at the tutorial. It still created a bit of a confusion. I needed a technician and ADT Self Setup wouldn't send one out here. Maybe they don't have enough people to go around. But they should send a technician to install these cameras. I've just gotten out of the hospital and I'm 70 years old. It was a bit of a job for me. ADT Self Setup just kept telling me to watch the tutorial. So, I just didn't pursue it any further.

The setup was super hard, except for my window monitors. When I was setting up the cameras with the internet, it kept asking me if I have this other device or do I want to set it up to WiFi but it wouldn't connect to the WiFi. I got frustrated and I didn't set the cameras up till several weeks later. They didn't tell me anything about how to work any of this. I don't know how I can save footage. The cameras only save footage when somebody comes past but I want the footage to be started from the time I put that battery in. And they didn't tell me that I gotta have an external memory card. I'm a little disappointed.

The first door camera I got didn't work right. It didn't have all the pieces in there, so I sent it back. ADT sent me another one, and I still can’t get it to operate. Getting assistance was very terrible 'cause I could never get them to come here. They tell me I'm on a call list, but they never call me back. I never got the door camera set up, and I'm gonna send it back. I'm sick of that.

We've enjoyed using ADT Self Setup. I just called them and I told them what I was doing and that I needed two different locations taken care of. The rep asked me what I needed, and I told her. The customer service experience was good. She knew exactly what she was talking about. She asked me how many doors and windows, and I told her, and she had it sent out. I had it within about three days. It came really fast. I didn't have any problem setting it up myself. As a matter of fact, I set the one up down here at my dispensary all by myself and put everything up where it needed to be. Then, this last weekend, I procrastinated for the last year of putting the one up in the shop. But we needed to get it done, so my husband and I proceeded to set it up in the shop also this weekend.

It was difficult to get set up. I even had a family member who is very much into technology, and it was a challenge for him. It took him half a day to get it all done. Then half a day to get it downloaded onto my phone. It was kind of ridiculous. But we got it done. Once I got used to the system, it's been fine. It's working just like I thought it would. But even now, when it tells me there's someone at the front door and I open up my app, it goes first to the setup part of it, and I have to back up to go to where I can see the pictures. It's an unnecessary step. That's all already been done.

When I first signed up, I didn't receive all the cameras. So, I had to call back and ADT Self Setup said that the amount that was sent was what was put on my order. But that was not what I was told I would receive. That part was already a red flag. They had to turn around, resend the cameras. Also, ADT Self Setup was no self-setup. I had to pay somebody to hook it up again. I was with a representative on the phone three hours straight trying to get the hub to connect to the Wi-Fi. Come to find out, it was a discontinued hub. ADT sent me one that was defective, which I need to send back. I got another one sent. I got the new one, the rep helped me set it up. And the doorbell thing wasn't easy. So, I hired a guy to come hook everything up. I paid $120 for him to come and it took him nine hours. It's not even monitoring because we're fed up with even dealing with it.

My experience with Blue by ADT has been horrible. When you try to get somebody on the phone, you never get anybody. One camera is showing, but the other camera is not, so I've been trying to get help with trying to set up that other camera. But I always have trouble getting in contact with someone. I've been trying to set it up through the app, but it flashes quickly then it flashes off really fast. You can't set it up using the app. When signing up, the customer service at that point was good, but ever since then it has not been.

I canceled the service because they did not tell me l have to set it up...I can't put a camera up and they just keep putting me on hold ..I told them to cancel the account., this is ADT Blue and not real ADT, they misinformed me, and when l told the lady if they won't set up l am disinterested she hanged up..I have sent the box back to sender.

I needed security and ended up with Blue by ADT. We set up the system and the instructions were great. We did call a tech on the phone and he guided us right to it. On the whole, I love the system and I'm just very satisfied. I feel safe and I can sleep better.

ADT Blue is worthless. (ADT is excellent.) ADT Blue have Cheap equipments. Cameras half the time do not work. Smoke detectors go off for no reason. Alarm goes off for no reason. Police is not impressed. No installer. Bad Customer service. On the phone forever. Then you get hung up on with no return phone call. If you do get someone on the phone they troubleshoot the issue till the cows come home and ADT blue is still not working correctly. Don’t mistake ADT Blue with ADT. We are switching to ADT. Their service and safety standards are very impressive. Do not get ADT Blue. We have a ADT installer coming out to our home now. The Company has updated us about safety safety and more safety and so much more. ADT Blue never has.

I like the ADT system. The camera shows up very well. It's also very prompt for the motion. The installation also wasn't hard, except for the camera on the front. That was because it was brick up under where you drill it at. We couldn't drill it at first because we had to have a bit for cement. Once that happened, it was easy. We had to contact them because it wasn't live yet after seven days and they did it in 24 hours after we called them.

The thing that I love about Blue by ADT is it's not complex. It's simple to set up and I enjoy it. With their sales representative, there's no pressure to buy more than what you need.

I recommend Blue by ADT. Their customer service people are extraordinary. Working with them was very good. They know what my requirements are.

I installed the product myself and it was easy. I have the outdoor camera, the indoor camera, the sensor, the key fob, and the panel to push my code into. I monitor it through my phone, which is a functionality I like.

Horrible customer service, the supervisor on duty at the time was very rude and disrespectful, very opinionated and mouthy. Upset that I had decided to return the brand new system because of a bad description of what I expected and what I received being two totally different things. Also the Supervisor doubled down on the disrespect on an additional separate phone call.

I was very willing to come and have someone install the system but it would be too expensive. The monthly fee to do the installation option was $30 more than the monthly fee for the self-install and I couldn't afford that so I self-installed. The rep was amazing. She single-handedly walked me through the entire process. It took longer than she thought it would take for me to get it done but she was phenomenal through it. I can't even imagine what my experience would have been like without her. Because of her, I will recommend Blue by ADT to other people.

I ordered the system in January, and they said it was self-set-up and easy. Well, I have no time to install as I am a single parent and I travel for work. The equipment is still in the box. I called multiple times to ADT to ask for a tech to install or cancel the order. I was hung up on several times after being transferred a million times! I finally reached someone today that said I needed to call "Blue" not ADT. Ok I thought ADT was ADT....apparently not. I was transferred and then hung up on yet again.

I was looking for the best home security system and I went with Blue by ADT because of their pricing, convenience, and ease of installation. Everybody's been great, very helpful, and very responsive. I have no issues with customer service sending those with technical support. I did the installation myself. It was fairly easy after you figure out how the door and window components work. Installing the cameras was easy. The motion sensor was all easy, too.

It's been very great with them. However, they messed up on my order. Other than that, I like the system. I love that I can use my phone to set my alarm. I like the cameras and the sensors, too. Everything works perfectly for me. I love the system overall.

Pam, the rep, helped me out, and the installation as well as the system were both good. I like having sensors on the windows and doors. I’d recommend Blue by ADT.

My system takes itself off of alarm and my sensors don’t work properly. None of my door sensors work. I wasn’t expecting this from ADT at all. I chose ADT over Brinks. Now I’m second guessing the whole thing. I’ve called numerous times and also I can’t put up my cameras because the bottom which is the base won’t come apart so I can put my cameras up.

My experience was great. The customer service person was informative about what I would get when I get ADT, so he's a good person. The system is great. It's very easy to install. Everything works smoothly. I would recommend Blue to someone.

My experience with Blue by ADT has been poor. This product is not worth the money that we're paying. I just tried to arm my system at the house in my car which has got Wi-Fi but I can't even reach my system. The cameras don't last. My husband is 80 years old. I'm 78. We can't go up on the high, take the camera battery down and charge it, then put it back up and do that every day. Besides, if the camera doesn't last for seven hours, what good is that doing? I had purchased from Amazon some Blink cameras, and those cameras last for three years. I don't know why the Blue by ADT cameras only last a couple of hours. They said we needed to purchase the solar thing. We live in an area where there are lots of trees, and solar energy doesn't get to go through. It didn't help at all. The only camera that works is the video camera that is wired. It is not a good system for our condition.

I had to pay somebody to install the system. They had an issue but they finally got it going. But the rep with Blue by ADT sold me the wrong system. I thought it was hardwired. I explained to him the type job that I had, that I'd be going for six to eight months out of the year. I asked him what happens if the power goes out in the house and I'm not home. He said it kicks in off its battery. That's what I'm thinking the battery was for. I didn't know that the camera is running strictly out of batteries. Right now, the batteries are down. I'm out of town and I don't have time to come back and change the batteries. It's doing me no good. I'm not even using the system that I'm supposed to be paying.

My experience with Blue by ADT altogether was great. They answered all my questions in a timely manner. I had called once prior, and I changed my mind. The person I was speaking to was super patient. I connected with the company again and it went well. I did the installation myself and it's super easy. When I first connected it, I was able to see real time on my phone. But I had to cancel that because I can't leave the camera in front of my window. It doesn't look through the window. It just glares off the windows. I don't see anything, so I gotta get ahold of my landlord and get that outside.

I've had my Blue by ADT system for three years now and it was difficult at first but once we contacted someone and they walked us through it, it was pretty easy. The person that I had was amazing. We took everything step-by-step and she was very patient. We were on the phone for over an hour and a half. She made sure that we were taken care of and even before she hung up, she wanted to make sure everything was working. Blue by ADT is a great company and it's a great system and I will forever use it as long as I have a home.

It's been five months since we've had the system, and it's been working fine. We haven't had any problems with it other than the sensor that you put on the door just came off. I couldn't find it, but it's magnetized, so it's stuck to the other side of the door. I didn't even know it was on there until I opened up my door. Blue by ADT took care of it and sent me a different sensor. Overall, the system works as advertised, and it makes me and my family feel secure at home. The app is easy to use as well. I like having the mobile, being able to see it on my phone.

I use the app, and I don't have any dislikes about the system. However, I've called Blue by ADT a couple of times, and it takes a long time to get them on the phone, if you get them on the phone. When I was having a problem, I had to keep calling them, then one lady said that in order for her to help me, it would cost me $4. I said, “I’m not paying $4. Never mind.” I was choosing between Blue by ADT and Vivint. Now, I found out Vivint gave me a better deal, so I don't know if I want to stay with Blue by ADT. The $40 is high. I could’ve gotten Vivint for $30 something, and that $10 could make a difference.

My interactions with the reps were good. I got the do it yourself system and the install was good. I use the system for monitoring.

The sales rep helped fulfill my needs and got me the best rate possible. When I was struggling with my payment, he told me, "We can do a credit check, and that will help," and my down payment wasn't high at all. He was awesome. He also told me installation would be easy. He said it was gonna come with instructions, to follow them, and if I needed help, to contact tech support.

I spoke with ADT over the phone and I told them what I needed and wanted. They let me know what they had that would accommodate me. It seemed like it did and I chose to try it. I haven't had many issues with it. There was a little glitch, but overall, everything’s fine. My husband installed the system, and it was easy to install. If anything goes wrong with it, it's easy to replace or troubleshoot. I can also call ADT and then they take me through everything, step by step. If it’s anything that they can't resolve over the phone, they would simply ship me another camera and I ship them my old one.

They suck. I wanted to return the system and there was a ship date on the package. From the date of the sale to the end of my 30 days, I had one day left. But the lady on the phone told me I did not. They said it was the purchase date from when I purchased it with my card. I called ADT and tried to talk to them but their customer service sucks. It kept going from one person to another to another. Also, for the installation, they told me to get in touch with the Geek Squad.

The installation went pretty quickly. I have good security service.

ADT Blue is a horrible product. Do not waste your time, effort, energy, and money. They are crooks and do not care if the system is functioning properly or not. They only care about money. I signed a contract and told them several times that it wasn't working. We did online support, I paid someone to set it up (twice), and we got new sensors. Nothing was working. We determined this two months into the contract. They were supposed to cancel it but did not. They are billing me every month for a system that does NOTHING. $46/month. They would rather get their $46/month than stop the system and make it right. It's disgusting. Please do not use them. Use one of the other brands that will care if they keep you safe. All these people care about is money. If I have to pay them for a system that does nothing, I will happily share their story of greed with everyone I can.

How can such an well known brand and company back such cheap items. The outdoor camera is pointless because you have to remove battery to charge it and that alone brings the attention. That all it takes is pulling that battery out. And I never completed setup. I have been left I answered - the calls for my new card number never stop but I bring up my reasonings for pushing so hard for. Safety place. Then my home, my apartment safety was taken and your cameras caused more fear. I need to send them back - I will be using a different company since Blue ADT doesn’t care about compromising my home.

Rip off. Paying for services never used due to them sending me non working equipment 3 times. Been paying this dumb company for over a year for nothing. Customer service sucks. Got put into a 5 year contract. Wants me to pay $1500 to end my service with them even though they sent me messed up equipment several times. Stay away from this company. They will rape your pockets.

Initially, there was some miscommunication, but I had individuals reach out to me from headquarters and we were able to rectify it. I wanted to put some upgrades onto my security system and ADT had reached out to me. But when their representative came out, we found out that it was an ADT Blue system, so he could not help me. I didn't realize that the two are different. Other than that, the self-installation was straightforward. I couldn't get some of the cameras.online. But we were able to work through them. Also, I've had a couple of issues with the cameras going offline that it took me a while to bring them back online. I'm hoping that's just an initial glitch. But I'll continue to monitor them. The system gives me a good sense of security.

The reps were professional. They gave me two months free to have somebody install the cameras for me because I'm disabled. And I paid a guy to install the cameras around my house. Also, the reps went out of their way to help me and to figure out a solution when I first got the thing. It's logging every time I open the door up. But I'm trying to figure out if I like Blue or not because the cameras haven't come up. And I was about to call the company and ask them why my camera is not working.

Not good services all. This company has a lot of issues with their system. I have the service for three months and I have not been able to fully use the service. I have contacted them several times and my issues are still not resolved. They get you because you are locked into a contract. Let's not forget the horrible customer service.

With Blue by ADT, I can have my Bluetooth device on my ear. They can call me and tell me somebody is at my house. The camera itself with the mounting on where they had mounted it, it’s hard to take the back off. I had to send the camera back the first time. Then the second time they sent me a camera, I had to pry it open with a little bit of screwdriver to get it to pop open. So, it's not easy to access the mounting system. It’s very hard to do. You gotta be strong to get the back off. I actually cut my hands trying to get the back off the first time.

The people at Blue by ADT are wonderful. I installed the system on my own and it was easy.

Blue by ADT is great. The installation was easy and customer service was great. There were a lot of bad ratings on ADT Blue, but I didn't have a bad experience at all. I do have a small issue, but the tech support contacted me in a timely manner, and they were great.

So far, Blue by ADT is all right but I guess they need more people to work with them because you always have to call back. When you call, you can never get through to anyone. You have to leave a word on the recording and someone calls you back. They do good once you get them on the phone. Hopefully, they'd be monitoring the system as they should. It would become a problem because it's at my mother's house and I want her to be secure. Other than that, the system has done its part. They're good with setting it up. They help you the best way they can.

I'm very happy everything is working properly. The delivery of the equipment was fast. I call for help in the installation of the equipment and persons were very courteous and I had good help from them. And the only thing I would like is a camera for the inside of the house but maybe I'll get it later.

I ordered the Blue system because I was going out of town for 30 days and wanted protection for my home while I was away. After setting it up and going on vacation a friend came to my house and entered my front door and no alarm went off. She called them and told them about getting in and no alarm going off. I came home 2 weeks later and walked in my front door and the hub of the system stayed Blue and no alarm went off. I called and told them and they transferred me to technical support.

After many hours and long wait times, emails and chats, I please to report that a representative was able to update my email and resolve all my issues. I have increased my rating to three stars because there’s no denying it was a challenging experience for days.

Blue's service has been good and their reps have been very nice. But they should take the $30 off, then bill me the remaining balance because I got the federal pandemic relief. It’s starting to get a little confusing, seeing how that works. I need for them to start sending me a bill and I haven’t even seen any in the mail.

My overall experience with ADT is good. It's a good service because even though you're away from home, you can still monitor your house, monitor what's going on inside and around. Then, you have the sensors on your windows. If someone breaks into your house from the outside, the sensor will go off. But, if I'm not home and I see someone going to my house, I can also speak to them through my Blue by ADT app on my phone.

I installed the system, and my interactions with the reps went really well. They were very helpful, and my experience has been fine. The only problem I'm having so far is the front camera. If I wanted to look outside, it appears it drinks the battery faster. In two months. I've charged it up three times.

I installed the system myself. The instructions were good. The issue was with our own Wi-Fi. It wasn't ADT. They were able to figure it out. The motion sensors, the remote, and the key fob are cool. I was impressed with the system. I unplugged the main hub and got emails and text alerts saying that there'd been a power disruption and that broadband was disrupted so it was switching to cell service. That's cool because that's something other competitors don't offer, that it switches over to cell, so if you lose power or Wi-Fi, you're still covered. I also like that I got this alert when I plugged it back in to let me know that power was restored. It let me know it was working and they were paying attention.

DO NOT SIGN THE CONTRACT. Don't do it. I am stuck in a 36-month contract for a service I decided I don't want and never even activated. Services not rendered. Can you imagine if the system doesn't work well? You are still stuck with it, like a car payment. To cancel, I will have to pay $800. The cheap equipment they mailed is not even worth $200. DO NOT SIGN THE CONTRACT.

The setup was real easy. The instructions were very easy to follow, and if we needed assistance, it was easy to call in. The Blue by ADT reps helped us very quick and sufficient. We love everything about the system. We have the option to be able to set it from when we're home and when we're away. We also have the option to get as many cameras or sensors that we need to cover the house. It's really great. Everything works wonderfully, and we are very satisfied with it.

I did the installation and it was easy. The system is amazing. The response time was amazing as far as setting it and leaving and coming in. I have the cordless keypad. I mounted it on my wall and it takes batteries. It's got sensors on it. You just wave your hand in front of it and the thing comes on. I don't even type my code in twice.

Installation has gone rather painfully, because we've already had to send back a doorbell camera because it didn't work. I've got a replacement now, but I haven't opened the box. Overall, customer service is very good, but the response time is a little long and hard to reach. I had to wait for callbacks. They were very helpful though. Also, I'm still trying to get my whole system started and I'm not ready to activate it. I want to self-monitor for a while before I go with the ADT's monitoring service.

In terms of customer service, the two people that I spoke to were good. The purchase was good, and when I called in, the guy that helped me with the setup was very informative. He walked me through it so that I could do it independently. He took care of me, and he asked me if I had everything set up, and I thought I did. I had trouble trying to figure everything out, and I don't think it's done right because it's still telling me I'm on my seven-day trial.

My experience so far has been exceptional. It far exceeds expectation on my purchase of a home Diy security system. Senia, Emma and your whole team have been 100% professional, patient and dedicated to complete satisfaction. I rate my experience as an 11..

I entered into their contract when I got their service which was fine until I moved to a rural location with no internet service. (This system requires internet to work) After moving I called them and informed them of my move and asked what my options were. They informed me that the system could NOT work without internet, then said I would have to cancel. After that they informed me I would still be charged a early termination fee because I was canceling service. Even though they CANNOT provide ME the service it will still cost me over $2,000. Do not get these people for their lack their of service. Also all of their reps are rude, scripted, and will only repeat what they have been trained. If they do not deem your reason good enough they will not let you talk to someone else. Hope this helps.

When I first got my sensors from Blue by ADT, I told them that all the batteries were dead when you put them up on your door. They told me they were gonna send me new batteries out. Never did. The cameras also didn't stay charged unless you had them plugged up, so it was no use for me to even hang them up outside. If they do some upgrading, as far as the cameras and get it all the way together, it would be a good thing. But right now, it needs a lot of work. When I called and told them about the sensors nicely, one of the employees hung up on me. But I called back and I talked to Jane. She was nice.

When I signed up with them, it was quick. It was a little hassle trying to set everything up. But it was easy after I got assistance. However, it's still not set up correctly. She told me that I need to connect the sensors. But if I take the sensors off the wall, it's literally gonna pull the whole wall out, so I'm not able to reconnect the sensors. But their reps I worked with were good.

Possibly the most inept "customer service" I've ever experienced. Whatever you do in life, DO NOT get into a contract with them. You will NEVER be allowed to leave, even after death. We have been with ADT for more than 25 years. Then my father whose name is on the account passed away. I even submitted a death certificate and they STILL wouldn't let my father out of his contract. Not only do I have to deal with the grieving process, I have to deal with unyielding, uncaring predators who are still charging my father even after death. Unbelievably callous and unreasonable. Avoid at all costs because you will be stuck with them for LIFE, even after death.

For over 8 years I have been a customer of ADT. February of last year I moved to another location. I called ADT to transfer service. I was shipped an alarm system I was to self install. After doing so I noticed I was not receiving notifications. I called ADT to inform them of this and they offered to troubleshoot which they did with no success. I reached out to my internet provider and was advised that because I was in a metal building it was affecting the signal to my modem therefore causing it to not work properly. I called ADT again to inform them of this March of 2021… Me thinking that now since they’re aware it’s not working they will cancel the service.