ADT Self Setup Reviews

On the day that the security stop working, I made a call to LifeShield and spoke to a very nice Rep. She was able to walk me through everything and drew to conclusion that our base box was bad and was going to put in an order to ship one out. Well it did not happen that way. I called back after about 4 days to find out no order was placed. The rep I spoke to assured me that it would be shipped out and we did finally get it. She was very helpful and said that I would see a 10 credit on my next bill. I was not real happy about the credit then having my service not working. My husband is a Vet and due to his health issues having the system helps out a lot. Overall the customer service in the future may want to give a courteous call to assure the customer information have been ordered.

We have been having problems with all of our equipment for the past few months. We now have our internet and router updated, but we still have only one key fob that works, and our motion sensor for on the wall still is not working.

Always great service.

I call for help with my new internet provider. The technician connected my service. He walk me through how to set up and he looked at the connection through the internet and now my service is working good. Thank you very much for the service and response.

You guys do great.

It was defective. The technician on the phone proved to be wonderful. Once it was determined the base was defective, she immediately took steps to send me another one. When I called to make sure the new base and the console talked to each other, the technician proved excellent at walking me through the process.

The representative was very patient and thorough when troubleshooting my problem.

Nothing is ever simple in dealing with LifeShield. If any part of the system goes down, it takes a lot of time and effort to fix. For example, if an exterior camera gets disconnected, you have to remove the camera and go through a overly complicated process to reconnect to the network. For the amount you pay monthly, I expect better service. Everything has to be done by you since there aren't technicians in the field to help except when you first sign up. After that you are on your own.

I was helped through customer service and requested a reduced shipping charge. To my surprise they did not just waive the shipping charge but agreed to send the yard sign at no charge for being a longtime customer. I had only positive experiences dealing with LifeShield. The customer service help desk and system are outstanding. Thank you. Most grateful.

System lost signal from internet and you repaired it.

LifeShield is the best. Would recommend to everyone.

Your technician was very helpful in getting our new door sensor installed. She was very knowledgeable and efficient.

The tech support received was great - professional & successful.

Called once (David) -- got my question answered right away. Forgot something, called again (David again) -- got my next question answered right away! You guys are great.

Always seem to have issues with the keypad... Have called many different times for the same issues.

My key chain remote stopped working and I called LifeSHIELD and they are replacing it free of charge and even sent a call tag to send back the old one. Excellent customer service as always!! We are very pleased with our LifeSHIELD system!

Remote broken, keypad not working, system said Internet was off. The operator who answered the call was incompetent. Said she couldn't find me with my address, my phone number or my name. Then asked me if I was sure I had the right number! Stupid! Incompetent! Get rid of her rude fanny!

My tablet wasn't connecting to the host.

Received a tablet with new firmware. Installed on my own. No problem so far.

My keypad is not working properly now. My cameras have been hit or miss if they will work. This service has been nothing but a pain.

I had experience with guy who is from India and he was very good, sometimes I do not understand when somebody speak very quickly, but his pronunciation was very good and easy to communicate with him. I changed my AMEX card info into VISA, because AMEX will close all accounts from Costco at the end of June.

I had an issue with my alarm system sensor 4/30. Customer service representative help me get a tech out to my house but nothing was resolved. Before leaving the tech informed me that he wanted to order new parts but never came, no follow-up call was ever made. Waited about 2 weeks to see if I would get a call, nothing. Called back 5/21 and spoke to Blent (GREAT CUSTOMER SERVICE). He was very sympathetic and apologetic. Blent's willingness to help my issues was like a breath of fresh air. Being in customer service myself, I know exactly how it feels on the other side when customers are mad and screaming. Please thank Blent for his great service!!!

Very satisfied with all the help over a sensor issue.

I had reached my frustration limit with technical issues and ready to yank the system out. But, I had the pleasure of reaching a technician on the phone who knew what they were doing and after twenty minutes or so had the complete system working again. He even said he would continue monitoring my system and if he saw fluctuations as I had experienced, he would contact me. He even called me the following night to inquire if there had been any more problems.

I spoke with this customer service rep the last two times to ask questions. He was Excellent!!! He listened and answered all my questions with care & professionalism. He's a definite asset to Lifeshield.

She was able to ask me the correct questions to verify that I was me. Then she turned on my system for me because I forgot my password.

We received a notice the Base unit was not connected to your system. The tech had me remove the battery and it rebooted and is working as new.

False alarm caused by intermittent door sensor. After talking to tech support, a new sensor was provided.

Your agent indicated that the base station may be a little too far from this sensor. I'll attempt to reduce this distance and hopefully this will correct the problem.

Sometimes long wait when calling customer service... Also get transferred a lot between departments.

Response to smoke in kitchen - Firemen were here in a matter of minutes. Were friendly. Looked through the house to be assured that cooking in kitchen was truly the source of the smoke.

I call to get help in restoring my box for my alarm because it was acting up before I left home to go to work last night, but they couldn't do anything because I was at work & not at home. So I waited patiently till the next day when I got home & call them & the representative was so helpful into getting my alarm base back to work. Thank you. Well appreciate it.. but I thank God that he watched over my home while I was gone.

Too many times my system is not working correctly.

I haven't had to call customer service very often, but the service is always quick and everyone is always very nice and helpful. They have always worked diligently in resolving any issues.

John and his mgr. Jackie were very good at their job and whoever is the BIG BOSS ought to be glad he has those two.

The service agent was able to thoroughly answer my questions about the lifespan and replacing the batteries in the door/window sensors.

Bad sensor. Call in and tech fixed it.

Tamikia is an exceptional Lifeshield representative! I called in concerning the keypad. It was not functioning properly on yesterday. Tamikia assisted me with reprogramming the keypad and informed me of why the issue occurred. I believe that Tamikia has great communication skills, EXCELLENT customer service skills and she is very reliable and credibility person.

Had some trouble resetting my alarm system after we moved. LifeShield aided me in troubleshooting and therefore made the issue much easier. I also like the fact there were no additional charges because we relocated, most monitoring companies like to add charges.

I always get a great service.

System should have been monitored in 24 to 48 hours. Today is 5/7/16 and it is still not monitored. I called the office today and they said it was something with the license but I was never contacted. I was told that I have to wait until Monday.

My table did not have an updated interface. The adding of this equipment had to be done by calling LifeShield and adding each one by hand. This took several calls to complete. The technical assistant was very helpful and I followed through with him personally over the three days. However, it was not a process I would want to go through again.

Reset our code...and get our alarm working again. Jasmin was very professional and patient. Thank you.

I had a problem with my keypad not communicating (keypad s30 error) and could not figure it out myself. I called support and experienced very minimal wait time. The customer service agent was polite and walked me through the reset process quickly and professionally.

I was interested in trying to make a payment, and removing autopay. NY explained how autopay works and the company's payment plans. I now have a better understanding and am better prepared.

The install for the outdoor camera was very easy and simple. Customer service walked me through getting the camera ready for install in only 5-7 minutes. After that it only took 20 minutes to mount it on the wall. Works great!

Had to reset master code, so had to contact Customer service, and just did recommend your service to a friend that is also a DIRECTV customer.

I had to call customer service a couple of times in last week. I had the pleasure of speaking with Antonio each time. We remembered speaking to each other on previous occasions. Antonio is a great asset to your company. He was helpful and pleasant. Thanks.

The rep solved the problem.

After the broadband outage on 5/3/16 the security system did not automatically reconnect. Richard walked me through resetting the modem/base. After a few minutes it reconnected. Richard was very respectful and laughed at my self-deprecating humor. I really appreciated his help.

Good service. Nice representative, courteous and professional.

I contacted customer support about a charging issue with my Touchpad. The Touchpad would not charge after the battery ran down. It was suggested that I check out the Touchpad and charger by charging with another android device charger. If that did not resolve the issue to call back the next day. The support person was very knowledgeable, courteous and responsive. After following support's suggestion it was determined that my charger was bad.

David assisted me with the tablet problem we were having. He is a very knowledgeable and helpful CSR... I very much appreciate his expertise and friendly manner. He is a keeper!

Very helpful agent.

The service I received on yesterday, Friday was excellent. He was patient, friendly and didn't mind answering/explaining anything to me. If it was my employee, he would be promoted to a Customer Service Trainer, he would be training and monitoring other employees phone calls. Not to mention he knew how to fix ALL my problems.

Key pad doesn't work. Replaced batteries and plugged into wall. Tried to reset. You are sending new one.

Continually getting dropped signals from dining room window and back door in Kitchen. David, from LifeShield Tech. Support, is assisting me to get better readings. He is going to send me a second repeater to boost the signal from base. Once the 2nd repeater arrives then I can determine if the signal gains strength greater than the 125 David was trying to reach.

Tablet for security system went out. We have had numerous of problems with this system. Since we had it every week we have some kind of issue with the equipment. Not pleased at all.

My TV access to my security had a bug and the rep was able to fix it. He was the fourth person I spoke to over several days, between DirecTV and LifeShield.

My camera and tablet were not working. Had not been for quite some time. I called in on a Thursday evening. Everything was handled quickly and professionally the first time! I did not have to once wait for a consultation from a colleague, or voice prompts. Originally the machine said a 20-minute wait... Next thing I know I'm talking to an agent. Resolved my issues and all is well. Rare these days in lieu of call centers.

Service was good but agent was a bit aggressive.

I'm sorry that I did not take down the young lady's name who helped me. She was very knowledgeable with what I needed to do and was very patient as she walked me through each step. She was very polite and spoke in a very mannerable way. I am very happy with my service and I love the convenience of arming my system from my phone. Thank you.

Reduce Monthly Bill - Customer Service Rep/supervisor were very helpful in listening to my concerns and accommodating me.

Service rep assisted with setting up system codes that will be less confusing.

Called in about my alarm system and cameras. The guy that helped me went above and beyond to fix the issue with my cameras and tablet.

The tech on the phone was very patient and walk me through on how to reconnect the cameras.

I called because my touchpad would not go beyond the initializing phase. I received wonderful service from a young man (I believe his name was Allen) who walked me through all the steps to try and fix the problem. When nothing worked, he explained that a new pad would be sent out and what to do to return the faulty one. He was very courteous, knowledgeable and patient. Excellent service!

So far we have been using our system for some time now and it is so simple to work with. My wife and I both feel safe when we leave our house. We sometimes take extended trips and with the LifeShield in place do not worry when gone. Thank you.

This was my second call to LifeShield's tech center. This time the tech listened to my problem, suggested how to remedy the situation, and took complete care of sending me the replacement part and return label. I received the shipment within two days, as promised and installed the replacement so my system is back to full operation and backup. Thank you!!!

I was not able to log into the app to set the alarm. I wanted to install a couple of surveillance cameras but no one is available to install it for me from your company.

Bill increased without any notification. Not happy with system.

Customer service has been excellent and I am contacted every time there is an alert to home alarm.

Phone was answered promptly - no wait - my question was answered. The rep was easy to understand and that is wonderful!

Good experience. My questions were dealt with in a timely manner and on task.

Our old pad did not connect, so they are sending us a new one! Thank you.

My experience with LifeShield was great and everything is good, the only thing I don't like about the alarm is it beep too long when you set it.

Could not log in. Helped reset password.

Called to see why a sensor was not working correctly and the customer service representative was very courteous and helpful, also informed me of my system's capabilities I was aware of and I had your product for over 9 months... Kudos!

Very patient and provided VERY detailed answers for concerns. Didn't like the fact that you have to install the system yourself. However, they do provide you with a step-by-step installation CD.

Lose back door contact switch from system. Can re-connect it but it only stays connected to system for a day. Have to re-connect it daily. Needs replacement.

I was helped do this after purchasing a new phone and needed help making some setting changes. I'm not fluent on these issues and my CSR was very patient and helpful. Thanks.

System needed a "fresh reboot". Batteries removed per instructions and everything restarted. Left house this morning, set alarm "system armed" but when I opened the door... the alarm did not sound. Please advise.

Multiple disconnects. The tech rep was very pleasant. Alleged problem was cellular providers were upgrading from 2 LTE to 3 or 4. Could not advise me whether LifeShield would provide me with appropriate upgrade equipment. I am very concerned due to our travel and frequent power outages in Tallahassee. Will I need to change carriers for my home security?

We were having trouble with the keypad, not being able to disarm the system when arriving home. LifeShield called me and I explained the problem. She then transferred me to the Tech department and he was able to patiently tell me what to do. Both representatives were friendly and helpful.

Antwon was courteous, knowledgeable and efficient. Great experience overall.

Poor Customer Service. I have been paying every month for having problems with my keypad. I called and can't get help. If I don't hear back I'm going to cancel. Call me **.

The camera inside the house wasn't working properly. I had somehow gotten disconnected from the Wi-Fi. The tech was very helpful and got everything working properly.

Wifi had been off due to storms Saturday and our tablet would not open. Also trying to update new app.

Online chat - quick and pleasant.

I replaced the batteries in the system but the alarm was not working. The technician had to reset it. He was very efficient and I appreciate his assistance.

Problem on router - The tech. walked my sister through the system and got it work again after over 5 months of it being down. I would like to thank Carlos for his time and patience. Hope it does not break again because I do not understand the computer term. Thank You.

One of the door sensors ceased working. The tech was able to correct the situation.

Customer service diagnosed the reason behind my alarm system from connecting. After asking a few questions she determined that the sensor was trying to constantly feed data to the system (loop) causing the system from reconnecting. Once I removed the battery from the sensor, and put it back in, the alarm system reconnected.

Your technical service department was extremely helpful. They troubleshoot the problem, isolated the problem, and repaired the issue. Fantastic support.

The Tech that I spoke with was very knowledgeable, was blessed to identify True problem and help me resolve very quickly. Thank you!

PROPER WIRING. Your advice answered my question.

I called to make sure if I were to unsubscribe from DIRECTV, I wanted to make sure I wouldn't lose my LifeShield home security. The gentleman I spoke to was very helpful and very pleasant to speak with.

My system was discounted due to local internet being down and I opened my door and could not get my system off. The Police was very prompt to response. Tech Support helped me and everything is working great now.

Great system, easy to use, great tech support.

Very good agent.

Problem is found to be with the internet company in Amarillo, because they claim that the customer can't change the SSID on the router, and the current SSID is two digits too long for the camera to connect to the wifi system in the house. Will have to purchase a personal router of my own so that I can choose the SSID and password of my choice and something easier to remember.

Excellent. Rep took the time to call me back after my call few days ago.

Customer services was great, prompt, and took care of the issue immediately.

Walk me through the setup process, very helpful.

Fire alarm com lost. Agent solved issue.

I called for a number of issues. The guy that helped me I believe his name is Clayton I could be wrong but the guy is absolutely amazing, patient, knowledgeable and kind. I will recommend to everyone based on my interaction with him. The equipment was malfunctioning and needed to be replaced. I was unhappy but quickly at ease. He is a very good asset to your company. The installation at my home was horrible. But I don't want it to reflect badly on the person who helped me on the phone.

There were three techs that help and the only one that could figure out the problem was the third one. I did not get a name but he is good and got me back up and running before my trip.

The service person I talked to was very helpful and got my tablet updated and working again. After the update he explained about the new update and walked me through the new screen on the tablet. He was very polite and courteous. Overall he was very fast in diagnosing my problem and got everything working within minutes.

Agent was very patient and polite and helped me set up each sensor due to the nature of the problem. We found there was one bad sensor and immediately set up a replacement for me.

We got help updating cameras to new router.

Operator was very helpful and concluded that the keypad was no longer working after testing a number of times and will be sending a new one to us. We will call back when received and they will help us set up new keypad.

Control panel - They were very helpful and patient with us while we corrected the problem.

Service Rep Ashley was very helpful & addressed my issues with our sensors in a timely manner. Our sensors were placed too far apart & my doors had not been alarmed for months. Had no idea until I called & Ashley is sending out replacements for us. We needed to reprogram sensors & move sensors to make contact. At 71 yrs old this was an adventure.

I could not delete a user by using the app online so I called for assistance. On installation when I first purchased the alarm, I installed it myself.

Appeared information listed for automatic payment was incorrect and I got an email to please correct. I could not get logged in to website. Associate assisted me with getting logged and provided information on how to update.

Security touchpad showed error. Called customer service and problem was fixed within a few minutes.

I had to call 3 times, each time I had a task, like find an ethernet cable. I got a different person each time, but they seemed to have notes to know what was going on. My WiFi went out, so I was without my cameras for most of the winter when I was gone, and I didn't like that. I seem to finally have it back up, and a new repeater coming, which never did work.

Someone helped me find the item I was looking for.

You all have always done a great job. Your customer service representatives seems to know the company culture meaning conveying to customers the sense of feeling safe and constant great service is and always priority!

System was down but is now back up.

Great customer service. They are very helpful!! Always a pleasure to talk to. Thanks for always being there!!!

I'm very pleased with the support that we have received recently from the Technical customer support - Robert. We got our system functioning properly again.

I had to call back for a second time to get the situation handled. The first time I called, my alarm at least became notifiable to text & email. The second time I called was because the alarm wouldn't go off when I opened my door. This time when I called, it actually got fixed!

I had no internet to my security system for a brief time so I contacted LifeShield. The problem was solved in a short time. The staff I talked to were very kind and very, very patient with me and I really appreciate that. Thanks to all the staff that helped me yesterday, have a blessed day and God bless. IN GOD WE TRUST.

Key fob replacement. A quick and easy call to Tech Support identified the issue was within the device and a replacement was sent to me. I am happy with this level of service.

All the times I have contacted LifeShield have been great for customer service.

On the few occasions that we've needed to phone tech support we're always given prompt, knowledgeable, and friendly support. Not many companies give this level of support after the sale. Thanks!

Your customer service is very good. The actual product however it absolutely atrocious. I have been a long time DirecTV customer and I am extremely disappointed in the product LifeShield rolled out for home security. 75% of the time it does NOT work in my house. Tell me what I have to pay to cancel it.

Had issue with pad not working after getting update. The lady helped me with resetting pad to work and also informed me on how to deal with low battery issue on one of the sensors. Was all helpful.

For the 2nd time establishing my system, the LifeShield Customer Service Technicians did an outstanding job helping me install my system. He walked me through the installation step by step and explained all aspects of the install in great detail. The customer service support is the best by far and I'm glad LifeShield is my home security provider.

Very polite and professional. Solved my problem.

Was assisted in acquiring password for website app on phone. Don't know what order number you're referring to.

I could not get the tablet to hook up after power outage. Your rep, I think her name was Tamika, sorry if wrong, was extremely helpful. Thank you.

Tamper alert on contact. Quick response, good English, patient.

Getting camera hooked up. Extremely helpful. Very patient with me as I do not always know what cables to where. He stayed with me and got it all up and running.

Got the wifi camera logged in to the network again after it dropped.

I was told on 1st call we needed a updated unit and would mail one to us. 2nd call said nothing was sent and the only thing that would work is a landline. 3rd call, I was told they would check and call back with results from tech dept. explaining why we're never notified of an alarm at 3:00 am.

Tech support was very helpful and knowledgeable on how to troubleshoot through technical issues.

The customer service person went over all of the issues we're having and resolved them to perfection. Great job.

Had bad sensor and was replaced quickly and easily. Blake was a huge help.

I just love the response I get. I wish they could offer more feature. Great company. Please do not change.

System showing motion and won't reset. I called. They talked me through rebooting and update system. Everything seems to be working properly now. Thanks for your Help.

Update credit card and password. Was very helpful.

Your people are great but the system you sell not so great. The camera system doesn't work at least 90% of the time. After a year or so one of your technical people finally told me that my internet speed is not good enough to run the cameras. I would think that the person that installed the system would have checked the internet speed before he installed the system. I also purchased an outdoor camera and installed it myself. More wasted money.

We have been happy with the past nearly 4 years of security monitoring.

Call to get help with alarm system. They were very helpful and I got the problem taken care of.

Very good job.

System dismantled and stored during a remodel period. CS told us how to re-connect everything using your instructions, DIY. Very pleasant & informative - tip: hire more like her & give her a raise.

We tried to disarm the system with the keypad but it would not disarm. We then tried with the Tablet but it would not boot up. We then called for assistance. Your Technician solved the problem and guided us through the update procedure.

Customer service. Easy. Fast. Right attitude.