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Liebherr Refrigerator Reviews
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We ordered several appliances from AjMadison for our kitchen renovation. The Liebherr refrigerator was delivered and upon plugging it in, it did not work. AjMadison referred us to an appliance repair company who came a week later. The tech said the brand new refrigerator needed a new compressor. A week later we were told the compressor is out of stock. We requested an exchange from AjMadison and offered to purchase an upgraded refrigerator that they had in stock. Three weeks later, AjMadison says they "sent an email to the manufacturer for authorization for exchange but haven't heard back." My family has been without a refrigerator since May 10th. AjMadison is ignoring all calls and requests to take the defective product back and give us a refund. Terrible customer service and assumes no responsibility for delivering a defective refrigerator. The other appliances (dishwasher, microwave, wine refrigerator, range) all work fine.
Appliances delivered March 16, 2023
Installed May 10th
Tech visit May 19th
As of May 30th -- no corrective action or response on what the next step is to get a working refrigerator.
Family size -- 6
Main PCB got fault within 4 years, service engineer blames not using stabilizer but while buying they told no need stabilizer. Very bad attitude and no proper service knowledge. Very bad experience and no concern about customer satisfaction.
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I have bought Liebherr refrigerator products but in just 2 months the product is not cooling and body has swelled, the serviceman are not responding properly, telling it will take 5 0r 10 days to repair. I am very disappointed and not satisfied with the Liebherr refrigerator. Very bad experience.
I have bought a Liebherr Ref. 265ltr. Tcs 2640 in Feb. 2020 . In starting it worked good but till now I have called their customer service more than three times because it was not working properly. Firstly it have problem in its defrost and then ref is not cooling. The service agents says it's manufacturing fault from company end in all refrigerator and some of its parts need to be changed then your refrigerator will work ok for long time. Within 2 years the refrigerator started showing fault. So my advice for all is that don't buy it. It's not cheap. If you are investing your money then go for some other brand like Samsung etc.
Bought a Liebherr CS1640 from Elite Appliance in 2015 with extended warranty. The Refrigerator worked well for several years. Around the end of 2019 the issue of ice build up in the freezer became a problem. It turns out this water was coming from the drain at the back of the upper refrigerator portion. The Drain was clogging with mold build up. Liebherr service recommended using a small brush and white vinegar to clean it out and it should solve the problem.
Cut to this summer, the product out of warranty and the drain and ice problem becoming so frequent that its impossible to keep up with. Liebherr USA refuses to provide any kind of support and gives me a list of "service" providers in Vermont all of which have stopped selling and servicing their products due to reliability issues. I begged Liebherr service to help me find a repair service, they refused, I requested to be connected to a manager to plead my case, I was never connected. All the while the fridge continues to fall apart, plastic hinges snapping, plastic door handles cracking. I will be replacing this unit as soon as possible with a non Liebherr branded product.
This has been an awful experience. We paid $7k for a Liebherr refrigerator and it has been an absolute nightmare. We have had nothing but problems from the start. Specifically, the ice maker has not worked from Day 1. The freezer constantly freezes over, frost everywhere, beeps incessantly has to be reset, etc. We have had 12 + service calls to date and even the 3rd party technicians say that it can’t be fixed. Liebherr refuses to do the right thing and replace or refund. It is so disappointing and frustrating. The only thing I can do is warn others. Do not spend your money on a Liebherr refrigerator. It was the only thing in stock to ship for our kitchen remodel after Covid and now I know why!!!
After buying Liebherr refrigerator within very short time (few months) problems started one after another. Frost due to improper drain, Water dripping inside the refrigerator and then the main door handle cracked. Liebherr kept replacing parts after complaints. All this happened within 8-9 months. Within warranty you will get service after that you have to keep paying after every few months. In first place, if the solutions offered were known to Liebherr why they waited for complaint. It is moral responsibility of the company to implement all the bare minimum technology upgrades should have been done before the product is sold. I regret my decision of buying Liebherr refrigerator.
I have purchased Liebherr fridge on 14th May from Vijay Sales Dombivli, but till 21st May no one came from company to give demo or fit handles after giving daily promises. Worst experience. I will never recommend anyone to buy this company's products.
Ice maker did not work from the start, replaced ice maker (3) yes 3 times, then the ice maker controller, then the motherboard over 2 year and that didn't work, then I was told, "Sorry about your luck because now after trying to fix it for 2 years your warranty has expired so you can try to fix it yourself" even though I was told that they would stand behind it to the end. It should be deemed a lemon and be replaced by a respectable business but it seems they are not one.
I have purchased 2 Liebherr fridges from Pittappillil Mavelikkara branch on last year. I am so impressed and I suggested the product to my friends and relatives. Especially they are sending their engineers for giving demo and clearly explained about the usages. Everything was coordinated by Mr. ** the Assistant Manager from Pittappillil, he was so helpful and professional to us.
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