Liebherr Refrigerator Reviews

Purchase new Refrigerator and within 2 months problem in Refrigerator.. Request to replace freezer and company say Refrigerator replace within 48 hours. But after 48 hours no one can come to replace the Refrigerator. Very bad service.

I am a high end residential architect in Los Angeles. For a high end brand- just surprisingly bad customer service when requesting part replacement. The Part which broke- top bearing at the hinge- was NOT STRONG ENOUGH and cracked. The new part (after 1 unsuccessful ordering and receiving the wrong parts) was redesigned by Liebherr to strengthen the weak area. Clearly a systemic problem with the part. We will spend about $900 to fix this: 2 tech visits to replace the part, ordering wrong parts as given by “competent part department “ (citation from Liebherr website). This is disappointing to say the least. I can’t recommend Liebherr any more. Subzero has better customer service and stands behind their product.

My first Liebherr refrigerator failed within 3 years (recurring condensation in freezer). The retailer’s service team refused to repair. Due to unique constraints in my kitchen, I elected to purchase another Liebherr refrigerator. It was delivered defective in January 2026 and Liebherr would not allow a replacement. Instead, I’m waiting until July for the part but have no confidence this date will be honored due to several delays. This company does not care about their customers and I cannot recall a worse customer experience for appliances or any other consumer goods I have purchased. It is disheartening to see companies like this operate the way they do with customers having no recourse.

Refrigerator works great overall. We had it now for little over 2 years. Had issues with ice maker from the get go. They replaced parts and fixed it under warranty. Now just over 2 years starting the same issue again. Now they will not fix it. 2 years is not a long time for a refrigerator to break down. I am really disappointed with the customer support as well.

I am extremely happy with the product and the service. The fridge is of excellent quality, spacious, energy-efficient, and works perfectly for our family's needs. And I highy recommended Liebherr fridge.

Poor quality for a premium price. The grip on my fridge broke off, and Liebherr told me that the fridge is not suitable for being opened repeatedly within a short period of time. So if you forget something while cooking, you are apparently expected to wait before opening the fridge again. Completely unacceptable.

Very bad experience from the customer service. I register a complaint on October still my problem is not resolved. Without solving the problem they are sending messages like they complete it. I called many times and someone came to check it after 2 months and he did nothing. For just visit he took visiting charge, if they just touch for that another charge, but still the problem is same as like before. If directly call to the number they have provided, the answer is, "Sorry we don't have service in your location." How can we trust someone for something, if they do not have any service here they should not sell it here. No stars....

Purchased a 30” Fridge in November and about 30 days in, the icemaker has stopped working. Fred’s Appliance has ordered a sensor and I am waiting for it to be installed but after reading some of these reviews I am now worried this will not fix the problem. Currently everything in the freezer is slowly melting and my expensive custom-fitted cabs are a huge fiasco if this thing can’t be fixed. We spent 4k and it’s broken in less than a month. Garbage garbage garbage. Liebherr America is absolutely horrible - if you’re reading this, help please.

Model: Liebherr SCB7760IM. Issue: Freezer and icemaker nonfunctional. Experience: Ongoing for 12+ months. I purchased the Liebherr SCB7760IM refrigerator just over a year ago, expecting a premium product from a premium brand. Instead, I’ve had over 10 service calls for a non-working freezer and ice maker, and the issue remains unresolved. Despite the efforts of my local retailer (who has been very supportive), Liebherr USA has failed to take responsibility or offer a replacement. They’ve been unresponsive and dismissive, and the product has never functioned as promised. For a refrigerator at this price point, this is unacceptable. I strongly caution others considering this brand. A product that fails this early and a company that won’t back it up is not worth the investment.

The worse fridge I have ever had. Like other customers, I struggled with temperature fluctuations, ice maker issues and the freezer drawer broke. Any cheap fridge would last longer than this fridge.