LG Refrigerators Reviews

I absolutely love my LG refrigerator. Its middle drawer can go to 29 degrees. Great for water bottles and beer. The inside is very spacious and if the filter runs out on a Sunday night, you can still use water and ice not like another brand.

It works great except the ice maker doesn't make enough ices for a family of 3. Other than that, I like what I purchased and will buy another LG fridge in the future.

Keeps food at the right temperature. It freezes properly. Food space has more than enough space than you need which is awesome. And sometimes they throw in extras like container for eggs and bacon.

I like my LG refrigerator model because the three freezer drawers are below the refrigerator. The freezer compartments do get smaller the lower the draw is because of the internal machinery of the refrigerator but that is easily overlooked. I think the drawers, especially the front faces of the drawer, need to be a sturdier plastic than what is provided, but overall, I’m pretty happy!

I purchased an overpriced refrigerator that had numerous problems and after a few years, I gladly replaced with a new one of different manufacturer. The LG french door refrigerator was the worst product I ever owned.

My fruit and vegetables drawers of fridge dries out everything. My mushrooms become dried in 3 days. I had the technician call and got charged for it because he told me new fridges are like this now, you need to wet all fruit and veg and put in a plastic bag to keep them moist. But when I do this I now don't have dry celery I have rotten celery. These bins are just a waste of space. I wish I has never bought an LG fridge/freezer and will be telling my friends. I would NOT recommend them ever!

I like the refrigerator, however, it stops working when it needs to be cleaned. The ice maker does not work and the door racks break easily. It is not children friendly.

Stay away from LG fridges. I have one that the ice maker has NEVER worked. Can't get repairman out because LG do not pay their repairmen. JC Penney keep blaming it on LG and LG blames Penney. Meanwhile I am still paying on a fridge that is still under warranty with extended warranty, that I can't seem to get nothing done! BUT THE RUNAROUND! Still not through, that what small claims court and Fox 4 News is for!!! It just a shame to have to go to this extreme. Whatever happened to, if you're not pleased just simply return and get a full refund! Also, according to their reviews, I am not the only one unhappy!!!

The LG stainless steel is very sensitive and scratches easily. It is very noisy and frost constantly builds in the freezer. Ice comes flying out every time you open the freezer. And water accumulates in back of veg drawers.

I needed a refrigerator that would fit in a narrow kitchen but would hold a lot. LG had a french door model (bottom freezer) that fits in my narrow kitchen, but is surprisingly roomy with adjustable glass shelves. Nice!

I am completely appalled because I have been dealing with this issue with our refrigerator NOT WORKING for almost 5 months from LG. The model I have is model # LFX31925ST and I have had 3 LG technicians come out since December, and all three have diagnosed a different problem. The first technician ordered parts, looked at the refrigerator (did not use the parts he ordered and left them in my home) and simply checked the back of fridge and said it would be ok and gave it 48 hrs for it to cool. It did cool, began making ice again and that lasted 1 month.

Customer service for LG is not helpful and gives you the runaround. Most of the appliance repair companies I have contacted will not even work on LG. This refrigerator (Model # LFXS29766S) stopped working in just over a year just when the warranty ran out. Purchased from Home Depot and they are no help either. I have read so many negative reviews since it stopped working. Wish I had seen them before I purchased it.

The GE refrigerator I have in my apartment is very small. Can't buy a lot of cool foods in it. Have to plan over the month to buy cold food to make the meals throw out.

Aesthetically, this LG French Door refrig is great looking; however, ice maker is quite poor. Ice freezes solid inside and the dispenser is useless. After 2 years the rubber piping on the right-hand side needed to be replaced. The plastic on the tray cracked as well as one of the bins. This despite the fact that we are all adults in the family.

My door in door refrigerator ice maker makes very little ice since day 1 and stopped working 2 weeks ago and then noticed my food in freezer was thawing out. Had to trash some of it. I called LG since it is only 5 months old. Got the runaround like they did not want to come out. Technician comes out today and says compressor is bad and tells me it will be another 3 or 4 days before he can return to replace part. So I spend $1500 on a fridge and 5 months later they cannot immediately fix it!!! I should be able to claim lemon on this and now I find out LG and Samsung are not good refrigerators to buy.

The French door refrigerator we bought is awesome. There is so much room. That said it does make the freezer a bit small but I love the 3 different spaces. The new black stainless is terrific, no fingerprint marks and easy to spot clean when needed.

Ice maker and compressor had to be replaced. Ice maker during first 90 days and compressor in two years. Getting repairs was very difficult. When compressor had to be replaced I was told soonest they could do is 7 days. Meanwhile food is spoiled.

Purchased Lg refrigerator in November 2015. March 2018 compressor went out. Lost contents of freezer and refrigerator. Cost of compressor covered but installation and parts needed to replace compressor not covered. Cost me 600$. Average life of refrigerator 14 years, Not LG, Reviews report that there has been a class action suit against LG for this problem.

My LG French Door, Two Drawer Freezer-On-Bottom LMX25964ST/02 - Purchased in 2011. This unit has had numerous technical calls due to icemaker not working (replaced x2), compressor replacement (replaced x2), a clog in the copper line that the tech said is quite frequent for this unit. I have thrown our SO, SO much spoiled food and have suffered water damage on my hardwood flooring. The LG Customer Service is Terrible! The Philippine call center people keep saying "I am so sorry for your trouble!" and the Alabama center of supposed managers are beyond rude! Jessica actually told me that I could take it or leave it when I was trying to determine if it was even worth having yet another LG factory service tech come! Put on hold forever and Jessica just sounded bored with all I had to say.

Bought this $2600 fridge (LG LMXS30776S) in 2015. A week ago, noticed frozen fruit was soft enough to crunch. Took temperature of fridge and freezer compartments. Fridge: 49 deg F, Freezer 33 deg F. Compressor running non-stop. Pulled covers on evaps, partial frosting. No error codes. Got a replacement fridge off Craigslist that weekend. Plugged LG fridge back in, compressor comes on, but there is no cooling now. Indicates leak in sealed system. No error codes anywhere. Called local appliance shop -- $700 and it could take a month. Complained to LG on Facebook, they responded that they have a tech that could fix it total/flat rate of $375. Unbelievable. Pretty sure what happens with the compressor failure is that the refrigerant leaks out and the compressor keeps running harder and longer until it burns out. Can't believe that there aren't any sensors to at least shut it off before burning out. Won't ever buy anything LG again.

LG LFXC24726 French Door Refrigerator - 36" - 24 cu ft - I purchased this appliance because I heard positive things, and it was the only fridge/freezer that would fit in the cabinet space. When my appliance was a year and 1 day old the fridge had ice build up and ruined the condenser, which I had to pay $500 00 to replace. Since day one my freezer door does not open all the way. I tried everything to no avail. Customer service is a total joke and rude. Never again!

LG refrigerator (French door/expensive) had to have compressor replaced at 2 yrs, $800+ in labor, parts took 3 weeks to arrive from Korea so without a ref for all that time. Now a couple years later it went out again, compressor, evaporator and other parts replaced. It doesn't cool and is deemed unrepairable. Have spent another $905 in labor. Asking LG to at least reimburse for labor but not getting good support. Product is not good quality apparently and parts take an unreasonable amount of time to arrive. Warranty support inadequate under the circumstances.

LFX 28978ST French door refrigerator - Paid over 3 thousand dollars for this beautiful worthless excuse for a refrigerator. Stopped cooling for the third time in the past year (only 5 years old) and once again ruined everything in both compartments. Compressor out again. This will be compressor #4 (one wouldn't work out of the box) and repairman says not worth fixing as they go out all the time. Signed up for potential class action by one of the internet law firms but they sent me an email a few days ago saying they were not continuing the action. Said they would send my issue to LG as they are very customer focused. The next morning found all food ruined and compressor out. Customer focused... NOT!!! Please please please do not purchase this or any other LG product.

Purchased French Door LG refrigerator from HH Gregg on 10/12/2016. Easter Sunday the ice maker did not work, the freezer followed. Called LG and was told that our warranty had expired. The warranty only last for one year. They said they would send out a technician on Tuesday. The Tech arrives and said he has to order the part (compressor) which would arrive on Friday. He is off on Saturday and Sunday so he would be back on Monday. The tech said that there are not a lot of tech that work on LG Refrigerators. Something is wrong any time a compressor goes up in less than two years.

No one works on them hardly, read below... Not good experience... On 1/16/2018 my refrigerator stopped cooling & freezing. (Linear Compressor Unit), Model LFXS24623S, purchased for (note, compressor under 10 year warranty). My problems started in in mid-January 2018. I made the call to LG. There is a very good chance that the refrigerator has a compressor issue based on the symptoms per tech support. Tech support provided me with (4) certified LG service companies to call to schedule a service visit. Out of the four companies none of them would take the job. One was out of range, two did not work on the linear compressors and the other was not working with LG at this time.

Run away as fast as you can from any and all LG French Door Refrigerators! They are beautiful on the outside but are like a rotten apple full of worms on the inside! We were taken in by its appearance and didn’t realize that its running parts are defective! Reviewing many of the other comments there is a reoccurring theme, that of ice makers, compressors and fluid lines within a 3 year period. Don’t be fooled. LG knows about the problems and defects of this refrigerator, when you call the LG repair number the prompt even asks if you are calling to repair the ice maker!

I have own this refrigerator for 4 year, purchased from Home Depot. First year-replaced Control Panel, 2nd year replaced upper ice maker, right now the water on the French door comes on at random and floods the kitchen when we're not home, condensation is on the outside of the water and ice compartment and door. The refrigerator freezes all vegetables, milk, etc. Spoke to LG, was told I should have gotten the extended warranty. The refrigerator has not performed correctly since purchased. I feel cheated and used.

My daughter bought an LG Refrigerator about 2 years ago at a cost of $3,000. It doesn't cool. In the last few months, she has spent another $1,000 on a new compressor and Freon leaks. It still doesn't cool. I'm told by the repairman that it would be foolish to put any more money into repairs and that her remedy is to buy a new one -- not LG. Based on our experience, I would encourage people to avoid this brand.

LFXC24726S Breaks Often - I have had this refrigerator for three years. I paid more for it (3K) due to the counter depth and it was the size I needed. It's had four repairs, ice maker twice and the dual cooling system twice. Not only does it break down, but it takes forever to get it fixed when it does. There are limited appliance repair companies in my area that will work on the dual cooling system. I live in a large city, so this is hard to believe. Even when someone comes out, they then have to order parts which in the past has taken weeks. I had to go buy a used refrigerator to hold me over until mine could be fixed.

My husband and I purchased $7,000 worth of new LG Black Stainless appliances. The no fingerprinting is nice, but the black stainless is nothing but a film. We are in a 2 person household with no pets. Within the first 3 months there was an area the size of a quarter of the black stainless flaking off where the handle meets the door... And now you can see the regular stainless color. If you slightly touch the area... It flakes off more. There is no repair for this. The finish scratches very easy and even your rings will scratch the door handles when doing nothing but opening the appliance. I do not recommend this finish!

LFX28978ST/00 Refrigerator: I must be one of the "Lucky" ones. Purchased 3 years ago and still keeps food cold... BUT that's about it. Nearly every plastic drawer/door shelf has broken. Within a few months, the large drawer and a couple of the door shelves had broken. I went back to retailer HH Gregg (avoid them too like the plague they are) to request replacements. I had purchased the extended "bumper to bumper" HH Gregg warranty. What a joke that was.

We purchased a LG refrigerator in November, it has stopped working. A repair person John has come to our house 8 times, everything has replaced board compressor, we have lost food as of today. It still doesnt work, we have no refrigerator after we spent 2800. LG corporate office all they say is contract says we fix in home... how many times?

Please please please never buy an LG refrigerator. Ours isn't even two years old and will already have $1k in repairs after tomorrow. The compressor just quit yesterday. A few months ago, the ice machine quit. Take my advice and buy a quality product.

Updated on 11/16/2018: You wait a month for an approved diagnostic person to come. You call, you plead and Home Depot or LG says nothing as they do not consider it urgent. There is nothing you can do except boycott them, use local merchants who will repair your refrigerator. Or if you have great credit just refuse to pay them. It will take them 2 years before the collection people give up or you negotiate a lower price. In my case this is the second compressor failure and the second time it has caused over a two month hardship with keeping food fresh, keeping food safe, extra trips to the grocery.

I bought a high-end LG French door refrigerator from Home Depot. Six months later, the fridge failed to keep the set temperature, becoming too warm to keep food in either the refrigerator or freezer. The LG customer service department scheduled a repairman for week later. They then called and pushed it out another week! Two weeks without a refrigerator, living out of a cooler. I've placed numerous calls to their customer service department and they are unwilling to repair the fridge in a timely manner. Despicable, shameful, customer service! I will not be buying LG again. Beware.

It's been 96 days since my 4-door LG LMXC23746S refrigerator stopped cooling after 2 yrs and 4 months of use, and it's still not fixed. It's leaking coolant, and the compressor, condenser, drier, & evaporator coils need to be replaced. Countless hours of frustration dealing with LG Customer Service trying to get them to honor their 10-Yr Warranty and issue a refund, which they told me they can only do after an LG authorized service technician tries to fix it and deems it unfixable. Since then, I've had 5 technician visits, 2 tech no-shows/cancelled appointments, wrong parts ordered (took 3 weeks just to get the parts), over the last 96 days. Endless days & hours on the phone with LG being lied to and referred to companies that can't even fix my sealed system fridge.

I purchased this LG French Door 28 cu ft Refrigerator Model # LMX28988SW on 3/10/2011 and was delivered and setup from Best Buy on 3/28/2011. Was told this is the best fridge on the market... It cost almost $2600, but I wanted something that would last. Boy, that sure didn't happen... Not quite 7 years later my freezer and icemaker both stopped working. The ice maker needed replacement just a few months after purchase and now it failed again. I'm sure it's somehow related to the freezer no longer freezing things. I have an International Harvester refrigerator in my barn that was purchased by my parents in 1950 and it still works fine. How discouraging that this LG fridge has already puked out.

I bought my LG French door side by side unit LMXC23746 in 2016 and now after 21 months it stopped cooling. LG's authorized repair guys checked it out, and as they were suspecting (1) the compressor is bad!!! and (2) the sealed unit is leaking!!! Parts are on order and no ETA on when it will be available. Meanwhile get used to living without a refrigerator! As I am reading this seems to be a common problem on recent LG refrigerators. I paid 3 grands for this high-end LG unit and looks like it was a BIG MISTAKE! Never LG again! Not sure if we can sue them for common failure based on the common occurrence!

I bought a new LG kitchen appliance set Stove/fridge in 2015, which cost a little over $5000, the fridge was in my house 45 mins from the store, I hired a plumber to install and connect a new water line for the fridge, after it was connected and plugged in, the water disperser would not work, I phoned LG right away, LG service personnel asked me how old the fridge was, I told her... 45mins, she was shocked and embarrassed, and 4 days later they sent a appliance technician to fix it.

I wish I could describe my experience, but there are no words for the dishonestly, incompetence, run-around, LYING, lack of responsibility, unprofessional, and just plain unethical, horrific conduct this company has shown me in spades and spades and spades. I purchased a very expensive LG Space Saver, side-by-side refrigerator/freezer about 16 months ago. Surprise - surprise, the compressor went out. The labor was not under warranty, but the "part" apparently was. Well, that would require even a semblance of customer service or honestly or even a mild attempt to care about a customer or fix a product. What I got was a vague reference to maybe having someone CALL ME in 2-3 weeks to MAYBE get out there and maybe fix the compressor.

I bought an LG refrigerator in 2013 and the warranty for the compressor was 10 years. In 2017 it stopped working and we spent over $700 and 5 months trying to repair it. After 4 months of the repairs it stopped working again and LG wanted to charge again for repairs and never offered to replace the unit. The appliance was a piece of junk and LG was not willing to offer a viable solution. It was a waste of money, time and food! I will never buy another LG appliance again. Terrible service!

Worst customer service ever! We've been without a refrigerator 2 1/2 weeks and made 10+calls to LG to get numbers for "authorized repair" places only to be told they're too far away or don't even work on LG- how can a company who manufactures a product not be able to find you a place to do a repair for their crappy product??? Today we finally got a call from someone authorized and willing to do repair and LG is now giving us a hard time ordering the parts (compressor) that we were told numerous times are under warranty. Not so much the disappointment in the product (2 yr old refrigerator) as much as the horrible cs to make me never buy that brand again.

Our refrigerator (model LFXC24726S) was bought at Best Buy Pacific Sales in 2/15. First there was a recall issue in the flat drawer and it kept freezing. It was fixed at no charge. Two weeks ago I went to get ice and all I got was water. My entire freezer was defrosted and the fridge part was getting increasingly warm. After calling the Geek Squad for repair and finding out that my extended warranty was applied to a Samsung fridge I had returned (did not fit properly in my kitchen) and never credited or transferred to the LG. So no warranty, even though it was not our fault.

Good service is hard to find. Purchased a LG Refrigerator approximately 3 months ago, fridge stop cooling. Called LG for repairs, was told then someone would be out in a few days, work should be completed by Tanstel Electronics. The day came, no repairman. Called back to Tanstel, they said they never got a work order from LG. Called LG, LG said, the fridge was not covered under warranty, so therefore the appointment was cancelled and I was not notified. Mmmm, well the associate taking the original order entered the wrong year of purchase and stated they could not cover the repairs. After an hour on the phone and me drilling LG, all was rectified, so I thought. Tanstel was scheduled to come out again. Jacob came and stayed oh all of two mins and left.

I purchased these 2 items less than 5 months ago. The fridge stopped making ice, and the range is not working at all. I called LG and they sent a tech to fix it. He ordered a part, replaced it, and still the same, now they canceled today's appt, for no reason, and apparently tomorrow another tech will come to check again, then they will keep changing parts and guessing what it is. I told Customer Service that I have been like these for 2 wks already, with nowhere to cook, and I needed these to be fix ASAP.

The compressor went out on this top end refrigerator (lglmxs 30776s/01, on sale for just under $2700 ) at 2 years and 2 months-the parts were under warranty. It took 6 weeks and 2 days to get it fixed, and many, many phone calls to LG! Their consumer service twice referred me to repair companies that could not come through (you had to use their referrals under warranty), and when they couldn't get the job done, you had to wait another 5 business days to let them respond, then you had to wait another few days for them to find a location of another repair shop. This was getting old so I got Home Depot (where I bought it)) involved to put pressure on them. Finally LG let me find my own repair shop and it was fixed! OVER 6 WEEKS LATER-a near $2700, 2 year old refrigerator, by the way the labor was $700. NEVER another LG product for me!!!

LG Life is Good without their product in our home, called for warranty on refrigerator. LG wanted us to wait for four week to have their own service company come out and warranty the compressor. Four weeks without a refrigerator and eight mouth to feed at home wow, Referred me to an approved vendor who has the worse review I have ever seen. Wow! Now we wait for them to return our call. Should be interesting? Purchased stove, microwave, dishwasher, and refrigerator and three... See More.

First contact on Feb 23rd for compressor replacement, 5 years into a ten-year compressor warranty. Lengthy wait on hold,13 verifiable calls later, as of March 5th, there has been no authorization for a compressor to be shipped to the service vendor. Service vendor made 7 of 10 calls in one day. LG will not provide a direct number to reach the same person twice. They will provide you with a badge number and first name. When you call back, there is no way to get back to the same person. Today they tell me it takes five days to process a parts authorization. They also tell me it will be another 7 to 10 days before they ship the parts once they are ordered.

These are the doors to our LG French door refrigerator. Before the refrigerator was 1 year old the black finish started peeling off the stainless steel exterior. According to LG this is purely a cosmetic issue and they refused to cover any of this with the warranty. I just wanted people to know black stainless steel appliances especially those from LG might be something you might not want to consider ever purchasing. We are very sorry we did. There are over 2,000 complaints already listed on the internet against LG refrigerators.

In the summer of 2015 I purchased a new LG French door refrigerator and spent close to $2k for it... and in May 2017 the piece of ** compressors went out and because I did not purchase extended warranties, I had to buy their service package which was $375 and it is good for 60 days. Well fast forward to Feb 2018, the ** is not working AGAIN!!! Surprised, surprised. It’s gonna cost me another $375 for them to come out to see what’s wrong with it AGAIN! I am sooo frustrated and feel sooo helpless to the point that I just want to scream and cry... WORST PRODUCT EVER!!! I NEVER, NEVER, have ever wrote a review on ANYTHING or anyone... LG IF YOU ARE OUT THERE DO SOMETHING!!!

In late June 2017 I purchased the fridge (LG 620L french door - GF-B620PL) from The Good Guys - Brighton and it was delivered late September 2017. First Service - the door of the fridge did not close well and when it did it did very loudly. The serviceman said it was a part was missing from the door. Did not hear for a while so got in touch and said it needed to be ordered. Second Service- (serviceman Steve) - initially said did not need part but then changed his mind and said it did. He sent a message saying part was not available and that fridge did not need part (even both said did). Door still banging closed. Third Service - Freezer section was icing. Man came out and said the drawer rollers needed replacing as door of freezer did not close well and that temperature was too high Put down to 13. Fourth Service - Came back and replaced rollers.

I bought an LG stainless steel tall refrigerator recently & HATE IT! The thing is ALL POCKED MARKED and DENTED, they must use tin foil to cover it in because the thing looks terrible after minimal wear, 2 older people, no kids, minimal furnishings, in a corner... what a disappointment it is to even discuss this issue with their "customer service." Useless!!! I will never buy LG anything again... they make cheap, junk!

My TV Model No. LG-LED/42LA6620 got a problem as the TV was not turning ON, regarding this I had complained and an executive told that they will come and diagnose the issue. After couple of days, he came and saw that there is a problem in it and told he will return in a couple of days and went. But later he did not return at all. He did not even receive our calls and we were in search of help, but nothing happened. Later I called to customer care and you people told that it will be done on chargeable basis. Even visiting charges should be beared by the customer. I agreed for that and requested for the executive at my place. And you people struggled a lot to arrange a person to my place but you people failed to do that.

LG French Door Refrigerator LFX31945ST/02 - This is an expensive refrigerator, so I was surprised that it stopped working after just 4 years. I do most of the repairs around here, so I started troubleshooting the primary symptom: no cooling, no error code on the display, lights, fans, indicators all appear normal. Freezer and refrigerator compartments were at ambient temperature, with user settings of 0F and 37F, respectively. I pulled the cover for the main PCB to see if an error code was flashing on its LED. No error code. I pulled the compressor and condenser cover to check the temperatures, which were at or slightly above ambient.

LG French Door refrigerator LFX28979ST - This the second LG refrigerator I have bought in the past 10 years. I have had problems with both. I have spent over four grand not counting over 1,500 on repairs. In the latest one we have replaced 2 compressor for over 1,000 dollars in 7 months. If they know they have problems with compressors the need to fix it. I give their product a zero rating. The whole LG staff is worthless and of no help and just pass the buck.

Less than one year after purchase ($1700) we, as almost every other owner of this style LG French door refrigerator, experienced water leaking into the freezer drawer. Lowe's has been no help. The warranty does not cover this issue although it is rampant with this model! No one wants to work on LG because it is nearly impossible to get parts!!! NEVER will purchase ANYTHING LG again!!!

I cannot believe I have been duped by LG - I have had one problem after another with this refrigerator (LFXS29766S) that cost $2884.00 and was purchased in April 2015. Worked fine for almost a year. I called Home Depot where it was purchased when the ice and water on the door failed. They said, too bad it was 13 months after purchase and they only cover up to 12 months. Water failed again and had to be fixed. Now, it stopped cooling and no fan. Every service repair company turned me down to work on this fridge because they are notorious for being as one said "crappy" - needless to say, I am a very unhappy person and will NEVER by an LG appliance again. (I have a LG TV and dishwasher so they have lost a loyal customer.)

The 10 year warranty LG highlights on their compressor is misleading. We spent $2300 on an LG French door refrigerator in late November 2015, it stopped cooling in February 2018 (26 months). Two techs found the compressor failed. While the part is covered, the $600-$800 in labor is not. After reading other nightmares, we opted to buy a new fridge (NOT an LG) and contact an attorney. I would not recommend LG refrigerators nor will I ever buy an LG product again.

I spent a lot of money on the MOST expensive LG refrigerator, stove with two ovens, dishwasher and microwave. The refrigerator model: LFXS30726S/00 is the French doors on top and the pull out lower freezer with 2 drawers on bottom. I have had these for three years. I have 5 kids. We live in a nice, well kept home. Nobody trashes our things and yet these expensive appliances have failed us many times.

My LF French door refrigerator/freezer, model LFXS29626 is 2 years old; it stopped cooling and I had to have the compressor, coils, and coolant replaced. Since LG only covers labor for one year, I have to pay over $300 out of pocket for the repairs/labor costs. It is my understanding from the repair company, that LG has had this recurring issue, and that they have repaired four units within the last two weeks.

This is a letter I sent to the President and CEO of the Co. I am writing in regards to a repair problem I'm having with my LG refrigerator model #LFX31025ST. At the beginning of May 2017 I noticed that it was not cooling properly and making a strange sound. Within a few days the temperature was well above normal range 45 degrees plus and continued to rise in the both the refrigerator and freezer. At that point I made a call to LG, (May 8) and was told my extended warranty was expired but I was still covered with my manufacturer warranty for the compressor. I then purchased a warranty from Assurance as suggested by LG customer service for the cost of $358. Had an appointment set up, then waited 16 days for the first appt.

We went with a larger cubic footage from the builders model. LG purchased through Costco, so you are backed by the best, if there is a problem. Great freezer space and interior flexibility of shelves in the refrigerator section. Extra storage area for frequently used items, milk, water, condiments is a great add on.

We purchased a LG side by side refrigerator 3 weeks ago from Home Depot. This morning water started pouring out of the ice maker! It flooded our kitchen and dining room before we could get the water shut off. We have spent the rest of the day on the phone with Home Depot first and then LG customer service. On hold for approximately 2 hours total. Bad customer service and for $1700 bad refrigerator. Last word was they were trying to find someone to come out. It should only take them 3 days. Meantime all the food in my freezer had water poured on it. Now it's frozen. It's a mess. I will never purchase another LG product!

This is my second LG refrigerator #LFC2277OST with the same issue of ice forming in freezer after 2 days. I will be returning for a different BRAND!

Ice maker needs to be larger, it is too small for such a large refrigerator. Also, doors close very hard, needs egg holder and lunch meat compartment needs to be higher in refrigerator.

In 2012, we upgraded our kitchen appliances to LG products. It has been an absolute nightmare! Every appliance has failed in some manner. The oven stopped working multiple times on our range. I couldn't believe that when I called customer service, we were told to turn off the circuit breaker for 5 seconds and then turn it back on. The code was F1. We noticed a hairline crack in the interior wall of the refrigerator near one of the shelves. The microwave door keeps lowering on us. And last week, the dishwasher just stopped working without warning. Rather than continue repairing things, we have decided to replace all of the appliances with another brand. Never will I ever recommend LG appliance products to anyone after our experience. And never will I purchase them. Love the electronics. But their appliance product is amongst the worst!

It SINKS content water drip, have replaced 2 times, replace the door 4 times, the water is still dripping, had it service 8 times. I have given up on the LG. Company said, "It will drip a little. You have to live with it."

It's a great refrigerator. The only actual problem is with the French doors... they never "seal" shut and the door alarm doesn't go off to let you know. You have to make sure you push on them to make sure they are closed. The other problem is that the plastic on the inside cracks easily. Other than that I love it.

First bottom freezer unit I have owned and I will never go back to a top Freezer unit, and my next can only be four inches taller unless we remodel the Kitchen. The door magnets need to be a little stronger.

I love this LG refrigerator. It has side by side doors with a split refrigerator door that opens too so you can put milk add small things so you don't have to open the full door. It has ice maker and water on the freezer side. I don't like the manufacturers that put freezers on the bottom. I also have a 5 burner gas range. Love it.

LG KNEW they had a “motherboard” problem affecting the air circulation fan. Yet they did not honor the warranty on this new refrigerator. I was charged $556.00 to replace a defective part. The refrigerator is a year & 1/2 old.

We have had this refrigerator for 5 years now. We have had no issues over that time. It does a decent job of keeping food cold in every section. It has a large bottom freezer that holds a large amount of food. The ice maker has been flawless as well.

I bought this LG (Low Grade) refrigerator (lsxs263662) brand new when I bought my first house. This was the worst mistake I have ever made. I should’ve did more research on this company before I spent $2000 on a oversize cooler. I bought the fridge in 1/23/2017 and about a month of use it stop cooling. The whole fridge was full of groceries that all went to waste. I contacted LG and they sent a service tech to come look at it. He said it was a compressor issue and had to order a new one. About 2 weeks later the compressor arrived and he came back to repair it. About a month after that the refrigerator stopped cooling again. Again we contacted LG and same issue again. This time the service technician blamed it on the first service technician for the refrigerator failing again. So same deal he ordered another compressor and came back to repair it.

Purchased refrigerator 12/13 and luckily I bought additional coverage on it because it stopped cooling in 5/15, 12/15, 9/16 and you have guessed it. 2/18 it is not working again. At this point I no longer have coverage on it but I have spent the last two days going back and forth with LG and finally after producing my original receipt they will as a courtesy schedule appt. It has been quite an ordeal when I complained of faulty refrigerator. They had the nerve to say there are no complaints on it... There really should be somewhere to file official complaints and not be stuck getting transferred back and forth and getting different answers from different people. DO NOT PURCHASE LG FRENCH DOOR REFRIGERATOR.

This LG refrigerator is huge and it keeps things cold. It is easy to clean and the freezer is ice cold. The shelves are easy to remove and put back, and it's easy to rearrange as I want.

I have the French door with bottom freezer and I love it. At the bottom I have 2 drawers, that way I do not have to dig too deep. Love the way it's laid out. On the downside you have to have a second freezer if you really like to cook!! LG makes great appliances!!!

LG french door refrigerator - Less than two years old. Called LG. Not making ice and defrosting. They send out Best Servicers of America. Repair time slot 12-2 pm. Tech showed at 5:30 after reporting that nobody showed. Tech claims bad compressor. This is obviously a scam they tell everyone, he never checked anything but made that assessment. He orders a new compressor. Three weeks no refrigerator. I can clearly hear and feel the compressor running using a Freon leak detector. I have found the problem. It has a gas leak. I believe this is why so many compressor replacements. A Freon leak is serious and no compressor will fix it and they don’t want to replace the entire refrigerator.

I love the ice dispenser of the LG refrigerator. Very easy and use frequently. Freezer has lots of space and lots of refrigerator space and you can push back a shelf halfway inside to fit tall items.

We bought the LG LMXS30776S on 9/15; Compressor went bad 01/18 (less than 3 yrs). Same story like others. Compressor warranty but need to pay $375 for labor. Scheduling with LG customer service is a PAIN IN THE NECK! Can't see the technician's scheduling, have to call back, tech. said he would come back at 2:30pm in 2 days but actually showed up at 10:00am and expect someone at home.

Shows fingerprints bad, top ice maker had to be replaced, can't hear door alarm. Other than that I would buy another one quieter than old GE. Looks a lot like GE model too.

The dealer was no help with delivery. The LG refrigerator itself is pretty good. Had 1 problem, after 2 yrs. Ice maker door (flap where ice drops from) had to be replaced. Which I had to pay for my self.

We just replaced another new LG back in August 13 2016 with this new LG FRENCH DOOR REFRIGERATOR (LMXS30776). LG gave us credit on the other new one that went dead in the water and couldn't be fixed. Now tonight we find ourselves going thru this all over again. Everything defrosting. Had to pull out and put food in the reserve side by side in Garage which has been around much longer than LG. Thank goodness for that. Now to call Home Depot all over again and get the process started again. Will have to pay for Tech again to come out to find out what is wrong. Last time Compressor replaced and it still wouldn't work. Tech gave up and we still had to pay him. I swear LG is a piece of junk as one said. It's ridiculous they only last a few years and burn out. I do not want to replace it again with another LG.

Our 6 year LG top of the line stopped working, low freon, fans faulty. Repair service quoted over $1000 to repair explaining how complex and difficult it was to add freon. Not worth bothering about, replaced it with an American made model. The unit looks terrific with lots of bells and whistles but if it doesn't work what is the point?

I have a LG LSXS26326 side by side, not even 3 years old, purchased 3/2015 from Lowe's for $1600, 3 weeks ago is not cooling on either side. I called LG direct many times, always getting the runaround. I was given 2 numbers of repair services in "my area". I called these numbers 2 days in a row and left messages, with no response.

The tubes in the back for the water and ice maker have sprung leaks 4 times in 8 years. The repairman says that the tubes are too small in diameter. Other makes make them larger. But it has cost me $75 to $100 every time I have to have them repaired. I would not ever buy another LG refrigerator.

Purchased LG refrigerator in Nov. 2014. Jan. 2018 and my fridge and freezer are both at room temperature. All food is now garbage. Today repairman said this is very common for LG. Now waiting for a part to be available so repairman can come back to do the repairs. I paid $2400.00 for this fridge and it only lasted just over 3 years!!! My first fridge was $800.00 and I had it for 28 years. I would think not just twice, but more like 100 times before buying an LG refrigerator again. LG needs to step up the quality or get out of the business!!!

I have always bought LG products because they seem to last a lifetime and they look great in my kitchen. My washer and dryer are both LG and they play a little tune when my laundry is finished. I have gotten great compliments from friends and family alike on my washer and dryer. I plan to purchase a LG side by side to replace my current one as it is over 22 years old and should start giving me problems soon. But, I have not had any problems during this 22 years of service. I look forward to getting my new one.

The door closing latch on the right hand door broke. It was a poorly designed cheap plastic piece and cost $150 to replace and had to hire a professional to do it. The ice maker often doesn't automatically stop making ice and overflows. Also had to have it replaced because of deformed plastic pieces that were jamming. It also makes a lot of noise when the ice maker is automatically filled with water.

My husband and I bought our LG refrigerator about 14 months ago. We were not offered an extended warranty and did not think to purchase one in the midst of the chaos of purchasing our first new home. Setting that aside, I recently contacted LG with a problem and they refused to help us saying I needed to pay a service company to come out for something I feel they should take responsibility for. The issue being that a screw had come loose behind the ice maker and completely unaware, had dropped into our ice causing it to go into my husband's smoothie. While in the NutriBullet I heard a noise, assuming it was the ice, like it always does, then when it continued I went to stop the machine, it was too late, because just then the screw burst out the side causing a terrible mess everywhere. Now I need to replace the cup and chopped up blade to our NutriBullet.

The LG refrigerator is well planned on the inside, was so much more room inside and is the exact same size as my side by side I previously had. The price was excellent as it was purchased on Black Friday of 2016.

I love my LG refrigerator. It is nice, low maintenance, great size and fits all of my needs. Food always seems that it is kept very fresh. Will buy again when needed.

I will always use LG. I been using these product for over 14 years. I been very satisfied and would recommend these product to everybody if I could.

My LG side by side is fairly new. The only complaint I have is that the space for the top shelf is not high enough to put larger bottles--ex. 89 oz bottle of juice on it. The only thing to do is put them in the door. I love having the ice maker in the door because, although the in the freezer probably takes the same amount of space, I feel like I have more storage space!

My LG refrigerator has a ton of space. I love how they designed the ice maker to be space saving, so that I may fully utilize my door space. Other refrigerators that I've seen have the ice maker taking up all of the door space. I love that I can change the shelves inside of the refrigerator and the door in a door function is just amazing. The refrigerator drawer is an amazing feature and we use that for everything from wine and pop to lunchmeat and cheese. The freezer drawer is also an easy to use part of this refrigerator, I was amazed at how easy it is to make the most of that space. All in all this is the best refrigerator we have ever owned. Everything is spacious & easily accessible, it's a good looking appliance and we get many compliments on it. I was able to get it at an amazing price too, using a coupon during a good sale.

Purchased a new LG refrigerator and glass top LG range from Lowe's, Kailua Kona in 09/2016. From day 1 the range was faulty. Burners flickered on and off every 2 seconds regardless of how high unit was set. Store said this was normal. Shortly after, the outside coil to one of the larger burners stopped working. Refrigerator - we were not aware of a slow leak inside the water dispenser until rust appeared at the rim of the dispenser and caused the stainless steel film to come off. In researching online it is known that LG is aware of the refrigerator water dispenser issues. We did have the range repaired while under warranty but because we were not aware of the slow leak in the fridge we will need to cover the $800 cost to replace door and dispenser ourselves. This is unfair given LG is aware they sold an appliance with a defective water/ice dispenser.

The refrigerator is alright. I like the freezer on the bottom. But the shelves are useless. They keep cracking and breaking with normal usage. But I use the Costco warranty.

LG is a very reliable refrigerator. One of the best parts about it is I know more people that have plenty of experience on working on an LG if I ever have a problem.

2015 LG french door refrigerator Model: LMXS307465 - Purchased December 2015, so just over 2 years old. Suddenly not cooling adequately and had ice building up. After defrosting and cleaning, would not cool to safe food storage temperatures. Several phone calls to LG for phone diagnostics were no help. Finally said it needed a service call and gave me numbers for 3 different service companies. Either they didn't come to my town or didn't work on LG. Finally found somebody to come on my own. Now awaiting a new control board. Called LG back to find out that part was only covered for a year under my warranty. That was an expensive fridge with a lousy warranty. I suspect I'm not the only customer with this issue.

I purchased an LG refrigerator. Everything in it freezes. The ice maker broke and immediately when I called the company I purchased it from they explained to me that they would call me back. Of course I never got a callback. This is the worst refrigerator I've ever bought. Do not ever purchase it is junk. I have emailed and called LG and I never seem to get any sort of response from them. My refrigerator is a year-and-a-half old and I want to throw it Out My Backdoor.

We absolutely love our LG refrigerator. It looks nice, performs well, and the ice maker (through the door) still works perfectly after 2 years. We have tried many different brands and this is the only brand I would recommend.

Bought a house with a LMXS30776S (2015) Double door fridge. Stopped cooling, Contacted LG, Parts covered under warranty. Labour is not. Paid $485 to have Compressor and Evaporator Replaced, still not working. Since then Condenser, motherboard, Defrost sensor, and other parts have all been replaced. Still not working. 4 Calls outs over 5 weeks and still have a warm fridge and freezer. Call centre couldn't care. I will fight with LG until this is fixed and I doubt I will ever buy another LG product again.

OMG. What a runaround, On Jan 14 2018 the unit (LG Armoire door in door 2 year old refrigerator) was not cooling. Spoke to a rep in the Philippines. Advised would contact tech and order part. She would follow up with an authorization code, which also never happened. On Jan 18, 2018, called LG Executive Service in Alabama for an authorization code and was advised would be set up with a Sears repair company. Finally on Jan 25, 2018 the repairman came and guess what - no authorization code in the system and I would have a $700 repair for a compressor which needed to be ordered. His manager would not speak to a “customer“.

Excellent value product. After five years of use the refrigerator looks almost new. The ice maker dispenser broke but that was covered by the warranty.

We purchased this LG refrigerator for almost $1900 less than two years ago. The compressor is out and we have tons of food gone bad and a puddle of water from the ice melting. Shouldn't products last longer than this? LG technician will hopefully be here in a few days to repair.

I purchased my refrigerator on April 2017, since then my fridge had a loud operation noise. My retailer then contacted LG and the technician texted me to confirm that he would come on Jan 13 2018 to fix my refrigerator. On Jan 13 2018, I waited all day and sent him texted him for confirmation, he never responded. On Tuesday Jan 16 2018, he called me that he will come that day, I had someone waited at home all day for him, he never came. Then he called me and confirmed he will come on Saturday Jan 20 2018, I waited all day and he never came. Today Jan 23 2018, I chatted with Lizzy on www.lg.com, she told me that LG does not have technicians, and LG refrigerator does not have "One year warranty", and my warranty has expired. She told me to call (800) 905 0210 and (718) 824 2400, I called (800) 905 0210 and was told that they do not service Queens, I called (718) 824 2400 and was told they only service Bronx.

Have an LG French Door Refrigerator. After 18 mo. the compressor died. It took LG 6 weeks to figure out that they could not find an LG certified repair technician in our area. They refused to tell us how they would respond, and then gave us a refund, but refused to repair/replace the unit. They do not answer calls/faxes, and do not seem to care about their customers. I spent a total of over 20 hours on calls/emails/faxes. Every call involved 15-35 minutes on hold before getting to a live person. They kept passing me from one department to another. Totally frustrating experience. Would never buy LG again.

Seal around bottom between freezer and upper part of refrigerator is of poor quality. It doesn't seal well and doesn't keep insects out. Otherwise, the device looks good and performs ok.

LG Refrigerators has the only model I found that would hold 4 one-gallon milk jugs in the door, freeing up space on the shelves for other necessities. Also, the freezer is huge.

I have a purchase a refrigerator French doors made by LG on BrandsMart USA in Miami FL on May 2016 then I add an extended warranty for 5 years due to that we do have another before this one but by Sears, manufactured also by LG. Then I have more problems now than before but anyway I recommended to everybody not buy this brand. Now I wait for three weeks for repair a computer system. They change all parts yesterday Jan 19 and today everything are damage on the unit, I reported this morning Jan 20 and nobody call me yet.

Main problem with the LG refrigerator is the ice freezing in ice maker as board does go bad. It keeps clogging and have had to fix ice maker. Filters are easy to replace though.

Our refrigerator was purchased about 8 months ago. It's been completely GONE for 2 weeks now! There are NO local repair people in Eugene, OR! The nearest accredited repair people are in Bend, OR. Dealing with LG Customer Service is like talking to a wall! They are useless and non-apologetic for their ineptness!!!

I originally purchased a 28 cubic foot French Door LG to replace a 28 cubic foot Samsung. Due to the construction of the LG, the drivers were unable to get the refrigerator in my door. I had to then search for another LG and ultimately had to purchase a 24 cubic foot. Very poor in terms of interior space and not because of the cubic foot size, because of the overall design.

We have the French door fridge from Sears but unfortunately it's an LG which we have had for 2 1/2 years. At 6 mos old it leaked all over my brand new cupboards, they came and fixed it saying it was a part missing but sent it out anyway. Now the compressor is gone but have said there isn't a warranty because Sears didn't buy an extended warranty. How am I supposed to know that because Sears is closed. I explained that the fridge is only 2 1/2 years old and they just repeat the same thing over and over. It is a terrible product and the customer service is terrible. I lost a lot of food but again, they don't care. I will tell everyone I know to stay away from any LG product.

We purchased an LG refrigerator and dishwasher at the same time. Happy with the refrigerator except for a problem with the freezer temperature. Then it started leaking. Had it about 2 years. Called the company who sent a repairman. The part was covered but over $1000 labor. Got a GE for replacement.

DON'T BUY LG! I bought an LG stainless steel refrigerator and after 30 days the top 1/4 of the doors turned brown. LG says this is cosmetic and not their issue. I bought an extended warranty through BrandsMart and that company says they only cover electrical and mechanical. The store, BrandsMart, says it is an LG issue. Bottom line from this Abbott and Costello routine is that I am stuck with a 30 day old stainless steel refrigerator that looks rusted.

We had a few problems with the LG fridge. It had a recall the first month we got it and then we kept having problems with the back of the freezer. It kept freezing so they had to come take it apart and defrost the back. We had it about 5 years and all the plastic parts were breaking.

Love this fridge, just wish the ice cube dispenser/maker would make more and quickly. It would be helpful if the vegetable drawer (the big drawer on the bottom of the fridge) would come apart to clean.

LG refrigerator compressor out & Home Depot protection plan - I’ve only had my LG refrigerator model#LFXC24726D FOR ABOUT 20 MONTHS. I was not expecting this to happen so soon. Luckily I have the Home Depot protection plan so it shouldn’t cost me anything out of pocket. But their service tech only comes through my area once a week and of course that was yesterday. They’re supposed to be finding someone else but have 48 hours to respond to me. I’m afraid it will be a week before anyone even comes out. It’s just extremely inconvenient to not have a refrigerator when you have teen boys and a family to feed. I’m already nervous about this happening again due to previous reviews of these LG refrigerators. We’ll see what happens.

Fridge was sold without a much needed hardware and software update. Suffered ice buildup in refrigerator side which was fixed in earlier version of refrigerator. Had awful time with repair folks not able to diagnose problem. Took three call outs to fix it.

We purchased this product (LMXS30776S) two years ago! The first one came out of the box defective! The second one has NEVER worked right either. The refrigerator section does not cool properly. Temp stays at 55 degrees. Called service center and was told the door was open. Not! The freezer section stopped cooling and we lost several hundred dollars in food. Again called service center and was told to open and close the door three times! I WILL NEVER PURCHASE A MAJOR APPLIANCE from this company again. I could write more but as you can tell their service and products leave much to be desired!

Run away any LG products as your appliance. Horrible idea. Purchased this refrigerator (LG LSXS26326S) February 2016, not even two years old. The ice maker had gone out, no error code. THEN, the entire unit stopped being cold, again - no error code. Have lost everything in both compartments, and been advised from other techs, "Good luck." Have called the "wonderful" customer service now 8 times, and keep getting bounced back and forth between Warranty and Customer Service.

The LG refrigerator fit perfectly in the space I had available. It is easy to clean and fingerprints are seldom seen. The refrigerator was a good value for the money when purchased in a set and so far it has been very reliable.

Horrible customer service. The refrigerators never fall apart, they are wrong. The refrigerators are crap. I have one that’s three years old and three compressors later and they still won’t help me out.

BUYER BEWARE! Try to keep short. Refrigerator 5 years old. Non functioning since November 15, 2017. Serviced x 3. Service charge totalling $401.25. Deemed unfixable by technician! After multiple phone calls to LG (wait x 40 + minutes each and every time). Most recent call 830 tonight. Was told tech forgot to turn in for request for new refrigerator. Today's date 1/10/2018. Was told we would have to wait til 1/16/2018 for review!!! LG could sell toilet paper; wouldn't buy!! They are not worth **!

I kind of feel bad, because I just read the other reviews, and my complaints are as bad as theirs. However, I am so anxious about what's to come. My story is I'm heartbroken at the purchase of this LG refrigerator model# LMXS30776S. We used the money that my mom left us to buy it, and we went to Home Depot many times, looking at the refrigerators to pick just the right one to remember her by, and decided on this LG door in door, December 2016. From the very beginning, the door in door would not open, and would not close properly.

I bought a LG French door refrigerator (Model: LFX28978ST/00) on 8/27/10 from Home Depot. It retailed for $2399. LG only gives a 1 years parts and labor on most of the unit. I purchased an extended warranty from Home Depot. In less than 2 years, the icemaker in the door when out. The extended warranty replaced, no charge. I have now had the unit 7 years and 4 months and the cooling system is going bad. Only the compressor is under warranty (10 year). To fix, I'm looking at over $1000 and $700 of that is just labor. This was my first LG product and it WILL BE MY LAST. Never again!

I hate to complain about products, it is not my nature to do so. The ice maker in our new LG LFX25974 is as poorly designed as I I could possibly imagine. The ice tray will not always break the cubes out of the tray and drop them in the bin. It rotates upright and then overfills with water which overflows the tray and when it freezes again, the tray is frozen in place and will not dump the cubes.

We purchased an LG French door fridge in September 2014. The fridge has broken over 6 times since then. Fridge freezing, freezer not working, total shut down, you name it it broke. The computer board went 2 or 3 times, partly due to bad repair and wrongly installed. The compressor then went. Through all of this we lost hundreds of dollars of food and the fridge leaked and ruined our kitchen cupboards. Calling LG is the worst customer service. They provide the run around and takes days/weeks to respond and constant followup is required. They constantly say they are reviewing our case, but then come back and it is up to us to call back in and book something else. We are on the 6th time the fridge broke down, 9 days no fridge and numerous calls to LG. Avoid LG fridges!!!

Bought LG French door fridge for $3275.00. Compressor went out in less than three years. Floor damaged and food lost, as we were not home that weekend. Called LG, they said try to find someone to work on it. Had two different repairman out, neither would work on it since it's due to the compressor. Something about closed systems. Sears repair said they don't work with warranties and Best Buy said they didn't have a qualified person to work on it. Went through the Holidays with without that fridge. Been on the phone many times with LG, only to be told they'll call me back, but have not. It's been over a month now. I don't know what to do, it's still under warranty. I saved for a long time for that thing.

My LG black stainless steel refrigerator all of the paint is chipping off - not a year old yet. I am very disappointed in this product and would like my money back for all because I feel the others will start chipping as well. They have already replaced two drawers on the ref. and now the French doors are chipping. I am very dissatisfied with LG black stainless steel. I still need to buy the dishwasher and the washer and dryer but I am afraid that all of the paint will chip off of those as well. Would not recommend LG black stainless steel to anyone.

I am not a wealthy woman so when I bought the LG fridge I thought it would last a long time (Only replaced because my 14 yr. old fridge died). It is 2.5 years old and it quit on December 24, 2017 (our Christmas dinner sitting in that fridge was ruined). I called their customer service dept., was hung up on the first call; the girl I spoke with last did the smartphone diagnosis which truly is a joke. Said freezer door was open. It wasn't and hadn't been. All the food inside was lost, so we are now trying to make do with a small cooler to keep a few things.

3 yr old Kenmore (LG manufactured) refrigerator went out at Thanksgiving. Sears was very slow to respond. Tech came out and immediately said it was compressor without even touching the fridge. He said they were replacing them left and right. Part was ordered and it took two weeks to get it. He came back out and it was either the wrong part or it wasn’t a functioning compressor. Fast forward to now and we received the compressor on Tuesday and they are telling us it will be next week before anyone will come out to make repair. It has been 6 weeks now without a refrigerator. We went out and bought a 4 cubic foot fridge that gets us by - barely. Don’t know if it will work when they come back again next week but hopeful. Sick of LG and Sears!

My LG french door is only 2 years old and the refrigerator section stopped cooling. The freezer compartment continues to keep my food cold and frozen. We contacted customer service and had a very challenging time explaining the customer service rep what the problem was. Finally, he said he would have a repair company contact us. The repair company that contacted us is 4 hours away!!! And only service the area I live in once a week. They did work on the refrigerator and determined that a part had to be ordered for it. The repair company said they would contact us as soon as the part arrived. We are now in our 4th week without refrigeration!!! Yes, we had to go through the holidays using coolers and have lost so much costly food! My husband just contacted the repair company again and was again told that they would call us as soon as the part came in. I WILL NEVER BUY AN LG REFRIGERATOR AGAIN.

This is the WORST appliance I have ever owned! Second day after receiving it we had to call repair out due to ice forming in freezer. So much ice in freezer we couldn't pull out the drawers. LG said it was a design flaw and fixed it. Fast forward. Luckily we had taken the extended warranty out for 5 years. In the 5 years we owned it before the warranty was up we had to have it repaired a total of 5 times with the last repair being the refrigerator totally stopped cooling. LG replaced the circuit board and said that should fix it. It didn't. They came back out and replaced the compressor. This fixed it but not totally. We were without a refrigerator for 1 full month. We had to turn the temperature lower than what it was actually cooling. I should have called them out again at that point but it was cooling.

Seems my problem (compressor & HORRIBLE customer service) is one of MANY complaints about the LG refrigerator. It is junk and the service techs are even worse!!! No one cares and there really is no one to talk to as it seems even the managers and supervisors are deaf tone. The Filipinos are very nice... but NOT HELPFUL at all. It is like they just read from their computer prompt with every statement you make. My question is: WHERE AND HOW DO WE GET A CLASS ACTION LAWSUIT?! $3000 fridge should last more than 3 yrs! I have a small fridge that is 21 yo and has never had a service call and still works! My in laws have a fridge from 1978 that STILL WORKS! Wth?! Junk!!!

PAID 1900 FOR HIGHLINE UNIT. Unit fan in freezer went out. Took 3 weeks to get part, lost $400 in food. Home Depot was helpful after screaming at them. Now fan out again and all food lost. Out of warranty and they want to send their people to my home. Awful service and awful appliance. No help and left with mess.

We purchased the LG Refrigerator model LSX26366S from Home Depot and it was delivered on 4/21/15. We paid $200.00 extra for 5 year protection plan. Paid $1799.00 for it new. It died before Thanksgiving on 11/21/17. They said it needed a seal system. Parts came in and they repaired the compressor and drier on 12/4/17. Christmas Eve, 12/24/17 it stopped working again, only 20 days after repair. Today repair guy said it needs a condenser and drier. So here we are today without a refrigerator again. We will not buy an LG appliance again. They should have a 10 year warranty on everything. The $200.00 protection plan saved us of a total loss but we also lost over $700.00 in total food with the two times it failed. I had to take off two days to meet repairman and it looks like a third day when they get the parts in.

My refrigerator has been a nightmare since the day I bought it. A month into the purchase the freezer drawer would not pull out. No big deal. The repairman came and fixed it. Recently, however, was the worst when I walked downstairs on Christmas night and heard dripping water and found it coming from the ceiling of the bedroom-right underneath the fridge. At midnight my grandchildren and I we were unloading food into our cheap garage fridge which we paid about $300 for and has never given us an ounce of trouble! This occurrence was another water line that goes to the ice dispenser. My LG is 5 years old and this is the second time this has happened. It has ruined my wood floors for the second time. I have to replace baseboard for the second time. I have to replace sheetrock for the second time. But this time I have to replace my beautiful cabinetry in my kitchen and that is almost impossible to match and will be a major expense.

My LG refrigerator stopped working and it was almost 3 years old. No one will work on the refrigerator due to warranties on certain parts. The service provider in my area is not taking any work orders until after the New Year. It is the compressor which should go up in the little bit of time. The whole experience has been frustrating with LG and trying to find another company to work on this so I didn't have to wait. The compressor from what I understand can take up to 3-4 weeks to come in. Deciding the pay for the labor, not cheap, so made a decision that I didn't want to make since this refrigerator wasn't cheap. So today I decided to purchase a new refrigerator and not wait for this.

I purchased an LG refrigerator from Costco... It's a piece of junk and failed after 1 1/2 years. Costco's web page claims if you buy a major appliance from them it will have a two year warranty. However, neither LG or Costco and their claimed concierge service are truthful. It's just not the case. I have been trying to get this resolved for two weeks. My family has no refrigerator... thus no cold food. It was planned for the rest of my family to come for Christmas. Now that is not going to happen as I have no way to preserve food and prepare it. Costco and LG have ruined the Christmas for my family. Never buy an LG appliance as they do not support it. Don't believe Costco...their two year plan and concierge service is a joke. I literally have been on hold with both of these companies for at a minimum of six hours and gotten nowhere. This is the worst product support I have ever had in my life...and I am no spring chicken.

I purchased my LG refrigerator in 2015, within one year the ice maker died. This is after they delivered it and set it up wrong and flooded my house doing a significant amount of water damage (we've paid for everything out of pocket). Now two years later, the compressor died. We have been trying since November to find a LG service provider in our area to fix it. Needless to say a month later LG tells us to find our own repairman and they will cover the part. This refrigerator is in my rental property and we had to purchase a second refrigerator for the tenants because it's taken LG so much time to look for a service provider. We paid $2950 for the fridge, $200 for the ice maker, $11,000 in damages from the improper hookup, $800 for a second fridge, and now it will be $500 for the repairs (not including the $400 compressor). All these reviews are 100% accurate, stay away from LG products!!!

I don't ever review and this is very uncharacteristic of me but I feel I have to share LGs terrible customer service. We spent over $7k on a whole new set of appliances that were all LG. We can't use our cooktop or the fridge and we bought the top of their line. We are currently over 5 hours on the phone, over a month and half without the use of our appliances, one LG service tech that never showed, never called, and no explanation, and STILL waiting to get our brand new appliances fixed so we can use them. They won't replace them and say they can't find a service tech (other than the no show Froggy's from Arnold Mo) in our area to fix them even though they are brand new. So, DO NOT BUY LG AND DONT USE FROGGY'S FROM ARNOLD MO.

I purchased a LG refrigerator and extended warranty from Lowe’s in Nov.7, 2016 and compressor stop working in Feb. 2017. The extended warranty fix it. Now it broke again. Dec 12, 2017 came out to fix it again. It was the compressor and condenser still not making ice. The model number is LFXS25973ST.

LG fridge LFXS29626S French Door - Remodeled our kitchen and got this new piece of crap unfortunately. Compressor went out 1yr 4mos. Not under warranty. Broke down 6 weeks ago. No fridge for Thanksgiving and looks like no fridge for Christmas. Don't get me started on the customer service. One rep told me pretty much to get over it, she was without fridge once for 5 mos. 6 weeks is nothing! They all act like there's something wrong with us for feeling that the service is unacceptable. And they continue to get away with it. Unfortunately all our new appliances are LG. We remodeled our kitchen 1.5yrs ago. NEVER AGAIN. Will LET everyone know about this. Going to ABT moving forward. They stand behind their products.

Well our big LG made it past its 5th birthday without a single repair, but sadly the compressor died exactly 120 days after that milestone. We bought our LFX31925ST in July 2012 from Home Depot. Looks can be deceiving... the interior had very good fit and finish and oh the size. From the first week, we would hear a loud bang every few days. I figured it was some kind of expansion valve. Ice cubes would often clump together, so it became a routine to open the ice maker door and un-clump the ice with a spoon.

LG customer service was very good and they came and fixed my fridge and very happy with the resolution and will continue to buy LG products and looking at OLED TV also from them as a result of their excellent customer service and attentiveness to my complaints

Bought a LG Refrigerator. After few months it stopped working. Took Sears 5 months to get it to work, and could not. Got a new LG from Sears. After one year ice maker stopped working. Service came out. Was told that it was put together wrong. One and half years later compressor went out. LG stands for Lots of Garbage. Compressor covered but labor was not. I'll never buy another any product that LG makes with any other name.

I took contacting their social media manager, but this has finally been resolved. It's frustrating that it required so much effort but thankfully they stepped up and did the right thing in the end.

Our LG LXFS29766 French door refrigerator broke while practically new and under the LG warranty. It has been the most ridiculous experience, almost beyond words. It has been over 3 months, 3 technicians have visited our home, more than 25 phone call to LG and never once have they called back when they said they would. The latest was that they put in for a request to replace and said that we would receive a call or email within 3 days, 10 days later after having to raise my voice they said that the claim was rejected 6 days ago but no technician has been scheduled to try again to repair the refrigerator.

The refrigerator was made in Mexico and it broke down after 3 years. On a 10 year guarantee, the compressor was no good. It was made in Korea? Also the new one was made by LG and made in the USA. WHY is LG supplier using inferior parts?

Bought the LG LFC24786st from Sears exactly 3 years ago this week. At the 1 1/2 year point the motherboard and fan needed replacing. Really WTF, a year and a half. Oh well, it was under warranty. Yesterday it happens again. Right now the fridge is sitting at 54 degrees, the freezer is warmer because we had to remove everything. Really now, 2 motherboards in three years plus the Sears extended warranty is no longer any good because of the closing even though I still have 2 years left. This is really looking like LG "Lemon" fridges are not the way to go. I see from above that it's not so much a model of the fridge but the make that keeps breaking. I'll tell you something, this is hitting the internet big time. I'm frustrated, pissed off, and right now... fridgeless.

This LG fridge is stainless steel. It has never ending fingerprints and does not have handles to pull the doors open. I wish I had purchased a different style.

The ice maker on this LG refrigerator is cheaply built. It stopped working correctly about 5 years after purchase. Generally we are happy with the performance of this refrigerator. The only issue we see is freezing of items in the refrigerator section even when the temperature is set on one of the lower settings.

First time for French door and I am a huge fan. It has door-in-door-feature, freezer on bottom and stainless, outside ice/Water in door, and plenty of room inside. I adore this fridge and will never buy a different one again! LG is amazing brand.

I purchased LG French Door Refrigerator LFX3397ST from Lowe's in Aug 2013 and also purchased a 4 year extended warranty. No problems or issues until 2 months after the warranty expired when there was no cooling in either the refrigerator or freezer. Cleaned the condenser coil but still no cooling. Checked the owner’s manual and saw where you can use the Smart Diagnosis feature where you can use your phone to connect with the LG call center to transmit information from the refrigerator for analysis. The call center agent said that there was a compressor issue and informed me of the authorized repair provider to contact. It was Friday afternoon and the repair provider was not open and was also closed for the weekend. I called a local repair shop that was able to send a repairman out on Saturday morning. He arrived and was able to troubleshoot the problem as a failed compressor and/or a sealed system blockage.

I have to defrost the base of the fridge about every two weeks, ice dispenser jams up. Unable to get warranty service so warranty is a false claim.

Has a fuse welded to the motherboard, and it blows within first two years, costs approx. $250.00 to 300.00 to replace the motherboard... for a 25 cent fuse...

LG Refrigerator LFX29945ST - Freezer only goes to 19 degrees. Did all the troubleshooting to no avail. Came here to see if there were similar issues. Looks like LG has no level of acceptable customer service. Advice to all who come here. Get a Twitter, Facebook and any other social media platform and drill these guys over and over and over. Do the same to Sears, Home Depot, Lowe's or any dealer that sold you one of their defective products. These clowns have people that monitor social media and they hate bad press. Send a nasty a Tweet every day to everyone who will listen. You will get their attention.

Major component replaced via an extended warranty after 2 yrs. Compressor died 3 months later. Labor not covered. Decided to trash a $3500 refrigerator rather than fight for another defective compressor and lose another $600. I am one of thousands, google this problem. Where is consumer protection?

The water dispenser window needs to be taller and the bottom full size width of the deli drawer should be 2. You have to open both outer doors to get into that drawer. The top of the freezer door is yellowing, even though it's washed frequently. Other than that, it's a great fridge freezer.

Have had issues with this refrigerator since the beginning. We bought the whole set and it has been repaired, more times than any other we have ever had, freezer freezes up, ice falls out of ice hole randomly, chopped ice has always jammed. As of now the whole thing thinks it is a freezer and it is about 5 yrs old. We will never buy LG again.

Unit goes into 'defrost mode' every few months. Gets warm inside and frozen food gets soft. LG is supposed to run diagnostics but they don't. Lowe's insurance covers repairs but that takes 10 days to show & problem goes away. They won't replace parts... not even take a guess on a repair & they leave with nothing done. Be aware of Lowe's insurance!!! Now front control panel is peeling/separating... waiting again for Service.

Let me state it is the LG product I will ever buy!! In just over 2 years the compressor is gone. On their website call in site they offer Pay $220 up front for all parts and labour. After a week the tech shows and he does not do compressors. Then Customer Service says, "Oh no we don’t cover compressors under that program." Now we have to pay in excess of $500 labour if LG ever offers to cover the compressors. 3 weeks nothing yet. When calling CS line where I have now spent 7 hours, I have asked many time to speak to supervisor with no luck. Their units may look good but are not built well and good Customer Service does not exist.

I love LG Refrigerators. It is ten years old and looks new. Really nice for a two-person family but it just needs a little more space in the freezer.

Looks and works great. Got a decent deal on it... but very unhappy with the efficiency as far as viable space in both the top refrigerator space and the lower freezer drawer. Frustrating purchase, and now realize that this has come into play. Will do more research on future purchases.

We have a two door side-by-side 26 cf unit with water and ice dispenser. The size is great and I wanted the side-by-side because we like the convenience. It accommodates large pizzas so we're happy with that. But I do not recommend the stainless steel outside as it is absolutely ridiculous to keep clean even with the special cleaners. The biggest thing is the water dispenser does not dispense where you expect it. The cup must be in front of the lever you push for water. We have had many guests "surprised" by it which makes the floor the cleanest in that part of the kitchen. If we had been able to test that out before we bought it, we would have gotten a different brand.

LG Refrigerator Model LFX31925ST - I purchased this refrigerator March 25, 2012. On November 20, 2017 I returned home and the refrigerator/freezer were warm and unit was no longer cooling. I called LG Support which states that they are available 24/7. This is not accurate. After spending approximately 20 minutes on the phone the agent was to book an appointment that would take up to 5 working days. I told her this was unacceptable. She gave me the telephone number to call to see if I could get an earlier appointment on my own. After several attempts to a cellular phone number with a mailbox that was full I began contacting LG Support once again. At 5:10 pm November 21, 2017 I was told by a different customer support agent (Ron) that in fact "NO" appointment had been booked. So I asked the agent to please book this appointment and voiced my sincere frustration with LG.

The refrigerator is great except for the ice dispenser. It freezes and will not come out. You then have to clean the ice tray out in order to get ice from the door.

Purchased a LG French Door Refrigerator less than 2 years ago. Started to notice freezer was not keeping things frozen. Call LG, do the diagnostic where you hold the phone up to the appliance (crazy and doubt it works). They agree to send a tech. Wait a week to get on the schedule. Tech from Mr. Appliance comes out and says compressor, coil and evaporator are bad. We need to turn it off and wait for parts. Parts take another 2 weeks. Tech was here today and replaced all three parts. It took him 3 hours. When he went to start it up, no go. Turns out the heater in the evaporator is bad and blew out the main board. So now both need to be replace. Spent an hour on the phone with LG. First level is outsourced overseas and customer service reps do not speak good English. They follow a script. Begged to talk to a supervisor. Waited 30 minutes for supervisor to take the call.

DID not show fingerprints - during a brown out of our electric service in a storm this unit continued to run. I never lost any food while all my neighbors lost hundreds of dollars of refrigerated and frozen food. Great unit and wish I had moved it with me when I left NJ.

Approx 13 months after purchasing this nice LG French Door Refrigerator, Model LFXS30726S, the door display panel had a strange looking black "leakage" appearing at the bottom. This continues to get worse. It was outside of Mfg warranty (of course), purchased from HHGregg. Took pictures, tried to work with HHGregg, LG, and the service contract company---all said this was a 'cosmetic' issue. No harsh cleaners have been used, no misuse or abuse. Now a year later it's even worse. LG customer service is horrible, no help whatsoever. Warranty company continues to say cosmetic. So after spending over $2000 for this refrigerator, it's my problem. I will not buy an LG product ever again, and I tell everyone I know to stay away from them. This is why I am writing this review, so other consumers won't be caught in a similar situation.

I purchased an LG French door refrigerator a few years ago. Within a few months, all the plastic inside began to crack. It isn't from abuse. It's not from cleaning with harsh chemicals. Every piece of plastic in the top refrigerator is broken - those on the doors and those holding the glass shelves. The freezer drawers are held on the track with duct tape as the freezer inside is all cracked too. The egg holder is completely cracked also. Looks like dry rot. The parts that allow the drawers to pull in and out also fell apart and/or cracked. I am waiting for the plastic holding the bottom glass shelve which goes along the entire width of the fridge to finish cracking so far this one has a hairline crack.

Purchased an LG LMX28988ST from Best Buy on August 14, 2010. ($2700.00) Ice maker never worked properly, always crumpled ice together, had to open ice compartment, hit the ice tray to get ice to dispense. Called LG, they gave me info for an authorized repairman, ($100.00) they came twice and didn't repair it. I resigned to put up with it. On August 27, 2017 (13 days after 7-yr warranty) the refrigerator quit cooling altogether. Called an independent repairman, ($100.00) he suggested I called LG because warranty was still in place. Warranty is: compressor- 10 yrs, parts only. Remaining sealed system - 7 yrs. parts only. Called ADT Appliance (authorized repairman, he suggested compressor needed replacement and it would be best to replace all compressor, condenser and evaporator ($100.00 call charge, $100.00 deposit). Three weeks later, repairs were done, ($862.00).

We called LG directly because our 2-year-old French door refrigerator was icing up in the back of our refrigerator. They diagnosed the problem and told us the evaporator fan needed replacing. Even though the fan was supposedly under warranty, we were still quoted a price of $358 for the service call. Our credit card was charged upon placing the appointment with their service department, but nobody ever called or showed at the appointed time. We called LG customer service the next business day only to be placed on hold and after being told they were checking it out, they never came back on the line!!! Will never buy another LG product. Still trying to get our money refunded.

I have spent over 5 hours on the phone with LG so called customer service and parts orders which only exists in the Philippines... I Requested a US number or contact and there is not one. My problem is SIMPLE. I in need of a compressor and drier both under a 10 year manufacturer warranty that they just don't feel like ordering. Followed their instructions and had them send out a tech, take 99.00 from me for a covered part (for diagnosis) and now they say their Computer doesn't show the diagnoses or the technician notes. Talk about FRAUD!!! They sent the technician to my house! Even the technician was trying to say if he ordered the part(s) covered, we would have to pay him 400.00 or we could call LG ourselves for free! Have called over 10 times at this point only to purposely be disconnected after hours on the phone with them! This is ridiculous and illegal! Don't buy ANY LG PRODUCTS, they are liars and cheaters and try to extort $$$ from you!

I, too, have the very same story of the compressor and board going out after a short while (in my case, less than 3 years). STAY AWAY from LG products. These products are built to take your money and run when the products break down. The cost for repairs is staggering, and SHOULDN'T BE NECESSARY. The 10 year warranty is a sham, and means NOTHING for resolution of your problem. LG should be ashamed to do business. Simply terrible engineering and manufacturing, and the lowest of the low when it comes to customer service and business practices.

We purchased a LFXS30726S French Door Refrigerator Freezer approximately 18 months ago. On October 23, 2017 the refrigerator seemed to be getting warm. Changes to the temperature setting did not improve the issue. We called the LG customer service number on October 24 and walked through a diagnostic process over the phone. LG said a repair would be fully covered under warranty. No cost to the customer. It was determined there was an issue with the sealed system (compressor/evaporator) and would need a certified technician to come out to our home. Received a case reference number: ** and then the mess began.

I purchased this door-in-door refrigerator October 2017, for my new home, at Home Depot. The store was my salvation in trying to get service for this unit as the right french door was 1" higher than the left, and the cooling fan made a high pitch whining noise whenever it kicked on. Sounds easy right? NOT! LG Service Center is a call center of sorts with questionnaires they read from, despite being told of the exact issue. 15 min later still nowhere. Called HD and they got the same result. After several different LG phone #'s, Sue in Appliances at Cicero HD, succeeded in reaching the LG local service center and entered a claim for me. They were to call back with appt. I ended up calling them the next day, found out they are a computer repair center, and contacted HD to return this very expensive refrigerator. Thank you HD for all that you do and I will purchase anything but LG for the replacement.

The ice maker on our top of the line LG fridge has stopped working. I understand that the manufacturer offers only a one year warranty, but I have owned a number of refrigerators over the years and never had one fail in such a short time. The repair will be almost $400. I sincerely regret purchasing this product.

Our 18 month old LG refrigerator (LFXC24726S) died. The compressor failed. The warranty company through Home Depot told us it would be 2 weeks to repair. I will not be buying another LG product or another appliance from Home Depot.

This is the worst customer service ever!!! I can't believe that a company this big operates the way it does and no one seems to care or do anything about it. DO NOT EVER BUY ANY PRODUCT FROM LG or their affiliates, if they have any. I bought a bottom freezer / French door refrigerate 3 years ago and granted, I did not purchase the extended warranty but, I do have a ten year warranty on the compressor, which went and, they replaced it with another bad compressor. I am going to make a very long story short by saying it's been over 3 months and my refrigerator is still not working and they continue to give me the run around. CAN SOMEONE PLEASE HELP!!!

We purchased an LG refrigerator with bottom double freezer and french doors in 2011. Four years in - we had trouble with the food thawing in the freezer and ice maker stopped working. A repairman through LG came out and did a repair and "fixed it". As soon as the warranty was up (Jan 2016) it happened again. We were given a choice - pay $294.50 for a 1x visit and 60 days coverage of the same issue or $444.05 for 1 year warranty for any problem.

I have a two-year-old refrigerator that is been broken for two weeks. I was told that it needs a new compressor.

Purchased an LG 27 Cu Ft 3-Door French Door Refrigerator w/ Door-in-Door in Stainless Steel Model LFXS27466S. It was installed 10/18/2017. We have not been able to use the ice or water from it as it tastes like crap! When the fridge was installed, the guy started running water thru the water dispenser. Said to run a few gallons thru as there's something they put in for testing to make sure everything works. We later found out they never installed the water filter. According to tech services, this model should NOT dispense water without the filter installed. Called LG about the problem. You talk to someone with a very hard to understand accent, I think Japanese. They were supposed to contact a local repair place to come out and look at it.

My wife and I purchased a new 30 cu.ft LG French door refrigerator Feb.15th 2015. Within 6 months we had a defrosting problem, service man came out. A few months later same problem except worse. MELTED AND SPOILAGE. Service man came out. Kept replacing the same part. Now I must have LG EXTENDED WARRANTY, A LG CONTRACTED service man came out, he was saying NO its a compressor. He came out again. HE TOLD THEM ITS A COMPRESSOR. They thought they (LG) knew better.

I purchased this LG LSXS26386 refrigerator new from Home Depot in June 2016. Shortly after it was delivered, the refrigerator door had to be replaced because the door in door wouldn't stay closed. Now in October 2017, I am having another issue with this refrigerator. It has begun to make a buzzing sound each time the motor is running. After calling LG, they said, through smart technology of my refrigerator, that the error code SBS-ERDS (defrosting system) will require a repair. They offered me a charge of $425 (1 year) or $338 (1 time) repair. I can't believe this! After only 17 months of usage, this piece of garbage refrigerator is already costing me more money. Do not waste your money on this refrigerator or any other product LG is trying to sell!

Purchased a LG model LSXS26366 at Home Depot. Delivery came 3 days later with a damaged door handle. Depot guy came to my house to replace the handle. Next day we loaded up the new refrigerator with loads of new food. Went to freezer and found all the frozen stuff soft. Door control center has an error code. Open owner's manual and follow the written directions only to find out that phone number is no longer a working number. Called LG customer service. Someone can call me back the next day and no they will not replace the rotted food. No service is available tonight. They will have someone call to make a repair appointment. Called Home Depot to have them retrieve this refrigerator and issue credit. Do not purchase LG appliances. This was just a horrible mistake. Won’t happen again.

Do not ever buy LG. The drawers have been replaced multiple times as well as shelving. Handle has been replaced twice and is broken again. Parts discontinue so now I'm buying a new fridge. NEVER AGAIN LG.

Purchased the LG LFC25776st Fall of 2013 and it will be the last LG appliance to take up space in our home. Purchased a 2 year extended warranty. Within the first year called to complain about noise, a technician was sent to check the cause and said it was just a small dent in the back cover that was hitting something, fixed it and left. This refrigerator never stopped running and the noise was very annoying. At times when it was louder than usual, we'd open the door and it was vibrating to the point that any glass jars stored in the door shelves would just rattle so we'd separate them to calm the noise. Just figured that was the norm for this fridge.

LG French Door refrigerator - I hope this review will provide you with enough information to stay FAR AWAY from LG. I purchased this refrigerator in May, 2013. In early September 2017 the compressor died. Until LG determined that there was NO qualified installer in the Phoenix area, they made a one time arrangement with an independent contractor to install the new compressor. Five weeks later the replacement died and we have been arguing with LG customer service to have a new compressor installed.

I bought a LFX31925ST in 2012 from (ahem) AJ Madison. I bought it with an extended warranty on it, but little did I know... Apparently this fridge has a vacation sensor on it. Whenever I would leave the house for over a week (twice, it happened), the freezer would frost up, get hot, and when I came home from vacation, everything was melted and ruined. Lately, the fridge compartment has been at about 55F, even though the temp sensor is set to 36. The freezer won't freeze anything to below 0F either.

We bought this LG Inverter Linear fridge due to large size and do love that we can fit a lot of stuff in the fridge - however this fridge is less than two years old and not working. We called customer service on Wednesday. They have not yet called to set the appointment even after our follow up call on Friday - so here we are 5 days into a non working fridge or freezer and no repair appointment scheduled by LG - remember a $4000 plus fridge that’s less than 2 years old plus loss of the food that we have to throw out.

Compressor and board both went out after 20 months, has the linear compressor, looks like a beautiful fridge but what a pile of garbage spent 3000. On it, we've had the ice maker replaced 3 times, luckily I bought the extended warranty or I'd be out a lot of money. I won't be buying LG in the future ever again. Oh and customer service at Lowe's was a joke. Told them I'd never buy anything from them in the future, took over three weeks of runaround to get fixed, didn't care we don't have a fridge. We're a family of five. I don't recommend buying anything LG.

I almost bought an LG refrigerator a week ago UNTIL I read the reviews. I had the same poor experience with the LG washer and dryer. Problems within a month, customer service is poor and whatever the problem they say it must be the leveling and nothing is really covered under warranty that may be needed. Then they have the nerve to try to sell an extended warranty combined at over $400; after paying $2600 for a washer and dryer I shouldn't need an extended warranty for the first 3 years of ownership. The products don't compare to Kenmore Elite or Whirlpool and the customer service is AWFUL. In this case, you don't get what you pay for.

We purchased this LG French Door Refrigerator model LFXS29626 November 5,2015 from Home Depot, noticed the ice cream and pizzas were not staying frozen, later unit not making ice. Called LG customer support line, which is totally a waste of time, since the first call out of the three millions thereafter, I still have a non working refrigerator. No service center wants to work on LG products, the most recorded reason is LG never wants to sent the part and if by some miracle they do it had taken months to receive. I have never experienced this kind of customer service on anything I have ever purchased nor have I ever wrote a review. I would hope no one has to experience the frustration that we have with this unit. I would never even think of purchasing an LG product ever.

I purchase my washer, fridge, oven, and stove altogether with LG. Five years later my fridge stop working and washer... and since it says I have 10 year warranty I call LG customer service. They charge me 400 to fix the fridge and 360 for the washer with "warranty." Well two months later my fridge is still leaking and washer is dead. I am still waiting for the final part to arrive. I would NEVER in my life recommend LG for any of your products. And I will never buy from LG again... worst customer service!!! No one knows where is the final part or when is going to arrive.

Came home, everything was warm... Contacted LG as it's (Lg lfx30297) under a 10 year warranty. Told me no that bit was $355 just to come look at it. Then it was going to be 800 in labor to replace the compressor... Tech came and set my floor on fire along with so, much smoke from his soldering I had to call the fire department. Final settlement was 25k for all my carpets and drapes plus a, new fridge. Hopefully this one holds up.

LG stainless steel 33 cubic feet model #LFX 33975ST/01 SN 211KRRE1Y726 double doors with freezer at the bottom. We purchased this lovely fridge for our new home.and purchased a warranty with it just in case we has some issues. We are in Texas it is still hot here or it was while waiting for repairs. Our fridge began making noises and finally just stopped. We requested service on it after waiting a couple of days and troubleshooting for solutions. In the midst of hoping it would start to work again, we lost EVERYTHING in it-steaks, chicken, dressings, everything!! We finally got a service company (Premiere) to come out-2 weeks later. Mind you it's hot here in Texas so we have been living out of ice chest now for 3 weeks.

This is the first time I've ever written a review, ever in 42 years but I'm so dissatisfied with LG's customer service that I feel it's warranted. I had my $4000 LG refrigerator less than a year when problems started. The issue started as a loud noise that's ended in the refrigerator not working at all. I called customer service immediately when the noise started and they went thru a series of self-tests by phone to determine what the cause was. Initially the rep suggested it was a fan issue. So we re-leveled the unit and the doors as suggested (because according to LG this isn't covered under the warranty).

LMXS30776S - Bought this fridge 20 months ago paying over $3500 and it is already broke and the people responsible for taking care of repairing it won't do anything to help me. I would never purchase any type of LG product ever again. Be very wary.