LG Refrigerators Reviews

My husband's a mailman and he uses a lot of ice. We wanted a second ice maker and we wanted it in the bottom. LG was one of the only brands that carried that, so we purchased from them. We have the refrigerator for almost a year now and it's been fine. But we had to have it serviced because the second ice maker was leaking water, the tubing hadn't been pushed in far enough.

Our refrigerator stopped working, the compressor went out. Made an appointment for the repair from the “Vendor”, however no one would show up. It is September and we still not have a repair person at our home. Called a company that is not connected to our with our Warranty and they filled me in. “A massive failure on LG, everyone that has purchased our LG which is Model#LMXS30776S Serial# 511KRJU0J140”. Expect your LG to break down made in November 2015. It lasted 3 years and 7 months for us. WE STILL HAVE NOT HAD A REPAIRMAN COME AND FIX IT from LG or the Vendor.

Awesome brand of appliance. I will not buy another brand. There is plenty of room for everything, great door space, easily changeable shelving. The freezer space is also great for at least 2 weeks worth of frozen items for a family of 4.

French doors with a bottom freezer. The ice maker is not big enough for the amount we use. Even with the extra ice feature, we still run out. The bottom freezer’s wheels come off easily when you pull the tray out. It looks great in the kitchen. Overall, it’s ok.

We purchased an LG refrigerator in Feb 2019. Since purchase we have had service out over 3 times. For issues the primary is noise... We were told by the technician the newer models are cheaply made and not as insulated that is why you hear the noise. Cannot be fixed. Dealing will LG warranty company is another issue. Long hold time and issues getting a service company to come out. I would never recommend a LG product. We also have an LG microwave purchased at same time is now out. Have to wait a week to get someone out. I wish I had my old refrigerator back. Worked fine. Just decided to upgrade appliance. Big mistake.

Two year old LG Inverter Linear stopped working. It's been 20 days and LG has failed to repair or replace the unit under warranty. Their contract repair service technician has declared the unit unfixable without replacing the whole sealed system. Their Executive Service Team has this under review. If they fail or refuse to replace or refund the cot of the unit, a federal Magnuson-Moss Act claim is the only protection for this matter.

Been without a refrigerator for 2 months and LG doesn’t care. Shipping the parts takes forever and they don’t care about their customers. I called them many times. Living in AZ without a refrigerator is non human. Why do they charge so much and then not care. So sad. Will never buy LG products again.

We bought an LG Refrigerator 4 years ago. The compressor recently failed. We were astonished to learn that it would take 3 weeks before it could be repaired. However, it got much worse. A few days before the scheduled repair, we were notified the repair would be delayed another week. Then on the day of the newly scheduled repair the repair technician called in sick. We were delayed another day. The next day the technician went to the wrong address. The repair was delayed another 2 weeks.

I purchased an LG refrigerator about 3 months ago. The first week I had it the door In door kept popping open. Weeks later the freezer would build up ice and I had difficulty opening and closing the freezer. I contacted LG and they sent a repairman who did not fix my problem. LG then sent a repairman to fix the freezer. The day he left the freezer stopped opening. I am now unable to access my freezer to get food for my kids. I’ve had to go grocery shopping just to have food. I have called customer service several times and been promised that I would be contacted to schedule a service call. To date no one has called me despite 4 calls to LG. I even spoke to a supervisor on Tuesday who promised me I would be contacted and still no phone call.

The compressor went out. We were gone and lost everything in the refrigerator and freezer. Fridge was only 3 years old. Checked reviews at this point and found it is a known issue. The repair people have had my refrigerator for 4 weeks. They have replaced not only compressor but numerous other parts. I am afraid to get it back.

Unfortunately after only 4 years we got rid of the LG. The interior shelves broke one after the other until we replaced them not once but twice and they were expensive. We purchased the suite of LG appliances and got rid of them in 4 years. Refrigerator froze everything that was close to the back of the fridge. Would love to review the stove for you. Stay away from LG.

I’ve loved my LG till it just stopped cooling. Lost everything in fridge and freezer. LG’s customer service is horrible. One rep said I just needed to replace the water filter. Waiting for repairman that I found (they supplied a list and all the phone numbers were LG’s main number).

Based on my research, LG seemed to have the highest rating on all of their appliances and they last longer. They seemed to be the best product out there. It has been less than a year since I bought my refrigerator but I have another LG refrigerator. We just purchased the house, and it has one in it. The ice maker is not a very big one though and it just has a little door insert ice maker. So, it does not produce enough ice for us. The refrigerator is not but two years old and it broke. It took about five weeks before it was repaired. Then, my washer took three weeks to be repaired.

Trouble right from the beginning. Poor design of drawers. Freezes produce every time. Motor relay failure cost $120 to fix myself. Not happy with this brand at all. Looks good, that is where it ends. Going with Frigidaire next.

Updated on 09/10/2019: Update to my previous post. After a week of having the parts the Puls technician finally showed up and installed a new/different compressor than the original. Install went fine up to the point he told me it required a new software upload before we could plug in the refrigerator, which he has not received yet. Now another day has come and gone with no working refrigerator (two days after replacing the compressor). What a major undertaking this has been! I had to call on behalf of the technician to get the software ordered and Puls is telling me that it was LG that was the hold up. What a nightmare of an ordeal. You would think LG would know the software was a requirement and would have sent it with the compressor. Nope, no such luck! What horrible aftermarket support. Think twice before buying LG...

The compressor on my 3 year old fridge stopped working early August. I called warranty and the found a service provider after 5 business days. 10 days later I call the service group for a time frame and they tell me LG cancelled the repair over a week ago because it is to expensive to fix and LG said they would inform me... I heard nothing from LG. I called LG, they said they would escalate the issue and I would hear back within 5 bus days. No call again (which is actually 9 days later due to a holiday weekend) and they say they will escalate the issue and I will hear back in 5 days. My fridge be has been broken a month and I do not have any service provider assigned, and no communication as to what's going on.

Known defective sealed system fridges LG already had a class action suite for sales prior to 2014 for this issue! They CONTINUE to sell and it can not be repaired nor will they take any responsibility for it. My 4 yr old fridge has been repaired several times - replacing condenser, filter driers. The original failure of the compressor left millions of "particles" that will NEVER be cleared. It gets fixed and 2 weeks later its blocked again and the cycle of lost food and waiting for repairs continues. Repair companies refuse to work on the LG's as they are known defective. Repair company that LG sent me came 4 times - now REFUSES to come back. I get to wait for LG to send a new repair company. I will have LG send out 100 different repair companies for the next 10 years and maybe they will eventually be accountable. LG's only suggestion to me was to buy a mini fridge. The wait and repairs continue...

Bought this LG fridge in good faith. After 2 years a foul odour started in the clean out tray. Was unable to take the tray out to clean it. Finally got it drained by hand. 3 years later the compressor went. $1,400 later, the fridge is functioning now. No more LG products for us.

Best repair record available, much better than all the other big brands we searched. We've had it only 2 months and so far it's great. We got the 24" deep french door model and love it. Vastly superior to the old 36" deep ones. You can find and reach the contents so much easier. If you have the frontage space this is the way to go. Only other comment is about the stainless steel doors. They are rather plain and almost too simple/minimal (and we are minimalists in our tastes). If they merely changed the door handle color and or material we would be a touch happier and give it a 5 1/2.

The outside of the refrigerator from first appearance looked nice, but the inside is where you could really see the lack of quality. The ice maker construction could cause plastic to fall into your drinks even after successfully completing their start up process. I would definitely not recommend this brand.

I love my LG Refrigerator. I like the way it's laid out inside and I like the way it looks on the outside. The button with which I can open one area has been my favorite. I like the two icemakers too. They're really cool when I have company. I've bought an LG for my parents also.

We did not know the front door panel is not stainless steel (it looks like it). Our magnet reminders will not stick to it and although no handle on the door looks really nice. I am forever having to wipe fingerprints off from us opening from the indentation on top of the door and touching the edge of the front of the door.

I've had so many repairs done on this fridge that with all the service contracts that I've bought that I've paid for it more than twice. It's a complete piece of junk! Do not purchase this thing. It's being repaired more than it runs.

Our Model LFD25860TT has a manufacturing flaw where original foil bonded to insulating foam, between coil and freezer-area, flakes off and clogs evaporator drain. It then builds-up overflow water/ice in base and leaking onto floor. (Check online issues.) Had repairman out once, but finally mitigated myself by cleaning-out the flakes and substituting heavy Reynolds foil facing.

We had an old LG and we needed a new one. Since we started using LG, we just like the product and we just keep on buying that brand. I got a new one and I like how it has a clear door. I'd recommend this product.

Just as my warranty expired it broke down! The compressor went out! We were without a refrigerator for 4 weeks. I’m so disappointed with it, but I’m stuck with this unit. We are on a fixed income and can’t buy a new one!

I had an LG French Door that worked fine for about five years. Then the freezer stopped working. A repair person put in a new compressor and it worked for a little over a year. The second repair never got the freezer to work so I had to buy another fridge. I bought a top freezer because they are top rated for performance.

Love the design. But freezer is not great. Iced up most of the time. Noisy after a few months. Front button finish comes off. This is my second LG and both finishes have come off. Now the panel over the buttons is coming off. Getting service on the LG is a nightmare. Going to cost me over 300.00 to fix it. Awful.

The compressor is very noisy (linear inverted). The compressor will also shake and rattle bottles on the doors. It is a double door with the freezer on the bottom. If you should not recall where you put items in the freezer, you will never find them again. The freezer has drawer, that is very useful but somewhat small. The exterior is stainless but hard to keep finger prints and smudges off the surface. We have found the door ice maker and water is very easy to use and convenient. The model is LG LFXS24623S.

I like the sleek style of my LG refrigerator as well as its door-in-the-door feature. I can push a little button and I can open the refrigerator up where my condiments are. I can also open the top half of the door. Thus far, I'm pretty happy with my LG.

Besides being attractive, this refrigerator is the adequate size and the two "fresh zone" drawers are large enough and extremely handy to keep the fruits and vegetables. The outside is easy to clean and does not show fingerprints, which I appreciate very much!

The space could be better organized. It feel small inside and the bottom is like a box, not enough spacing for the size. Appearance is very good, seems reliable so far after 3 years. Motor is kind of noisy sometimes. I called to have it repair under warranty twice. They never showed up. They claimed they waiting for a part. Overall not a bad refrigerator.

Of all the products that I have purchased over the years Consumer Reports has always been my guideline for any purchase I have made. Any product I have decided to purchase my first step is to reference Consumer Reports and that report determines which brand to purchase. If they have tested it and determined the best to buy then I follow their recommendation. I've always been satisfied with their reviews and testing because it has saved me money and given me satisfactory performance of the product. The quality of a product is important and Consumer Reports testing puts it through its paces to assure that any product being purchased either meets their standards or that it doesn't. No matter what product a consumer decides to purchase you can depend on Consumer Guide for their recommendation and be totally satisfied with the product.

I am well please with the performance, saving and overall value it has delivered thus far. I purchase a black stainless steel model and my only regrets are the fingerprints that I must clean daily. The freezer that came with a ice maker does a great job making ice in a timely manner.

I read the consumer reviews for LG Refrigerators and based on the feedback I read, I went with them. I have the refrigerator for a year now and I'm satisfied with it.

I purchased my LG refrigerator in June 2017 and 3 weeks ago the compressor failed. After a few hours of talking with LG they agreed to send out a repair person to assess the issue. A&E is the only authorized repair in my area that can work on a sealed compressor so an appointment was set for 2 days after my initial call. The repair person let me know that this is a known issue with the LG refrigerators and that even with replacement I might only get another year out of this fridge. LG finally agreed to a 'one time' compressor replacement and A&E ordered the parts. The parts never arrived and instead of re-ordering what was the initial order, A&E insisted that they would have to come back out to my home before they could re-order the parts. They appoint was another 2 days out.

Unfortunately, the compressor broke on my LG refrigerator. I filed a claim and it took them roughly two weeks to fix it. They couldn’t send anybody out and the day that I had it scheduled, the guy cancelled on me at the last minute and said that he got the wrong part. So me, my husband, and my little baby were living out of a cooler for two weeks because no one could fix our fridge. I was super upset because it was a brand new fridge that we bought and it was four years. Eventually, they fixed it but I still feel that it doesn’t cool that great. Then they told us that we should only be keeping it 40% full, which is ridiculous because you don’t buy a fridge to only keep at 40% full or it’s not gonna work properly. But that was what the technician told us.

We bought our LG refrigerator 3 years ago and were so excited to make such a big purchase. We shopped around and loved the features of the one we picked. After just 2 years, we had the compressor go out on it. We were frustrated but weren’t too upset because things break and we had a warranty. Fast forward to less than a year later and we have been forced to function out of ice chests in our living room because the compressor went out again. After doing more research I found that this is an issue many others are having. I am beyond upset.

Never loved a refrigerator like I love mine. The refrigerator's freezer is huge. I can put so much in it. There is a second pull out door in the freezer where I keep my ice packs plus other frozen foods. The refrigerator section is also large and also it is a beautiful stainless on the outside.

My LG has been very reliable for 9 years. I love having the freezer at the bottom with the double refrigerator doors at the top. The ONLY design feature I don’t like at all is the temp controlled drawer that goes across the full width of the refrigerator. In order to use that drawer you have to open both doors. Would much prefer 2 smaller drawers accessible individually from each side.

I had an LG French Door refrigerator that would not keep a cool enough temperature without lowering the freezer to the point of over freezing food. After 3 repair visits it came under the Lemon clause and I was refunded my money. I then bought another LG per its Consumer Reports rating. This time I bought just a bottom freezer as the French doors were a joke as you had to open both to take anything out.

I got this refrigerator as a package deal and have totally enjoyed using it. The stainless steel fit right in with my renovated kitchen. It’s a side by side and in the future I may consider a refrigerator with a bottom draw as a freezer.

My LG refrigerator has failed for the 4th time in less than 4 years; 2 compressors and 2 evaporators. I paid $2,999 for the refrigerator from Sears. On August 21st my refrigerator failed and I called to schedule service. The agent on the phone asked me a few questions and confirmed that it was a sealed system issue. The next available service was Sept 5. I live in a large city so it should not be this difficult to get service. The next day I spoke to the local LG servicer. After I explained that the sealed system has failed 3 other times they told me they could not service the refrigerator since they did not do the prior work. They went on to say that it was LG's policy to replace a refrigerator on the 4th sealed system issue.

We bought our fridge about 7 years ago. The drawer on the upper part of the frig broke about 1 year ago, and today a giant chunk of the freezer door shelf fell off. I looked at how much replacement parts cost and the price is not justifiable. Hope LG sees this review!

On August 25, 2019 my refrigerator started getting warmer and warmer. I called Sears repair but they only had an appointment two weeks out on September 10th so I took it. That's a long time to go without a refrigerator. However, I read online that LG refrigerators have issues with their compressor so I decided to call LG direct to see if there was any warranty on my fridge I purchased in 2012. After the standard questions...the service agent provided me with a phone number of the local repair person for LG. I called Lilo and he was able to come out the very next day. He confirmed it was the compressor and then tested the motherboard to make sure the software would be compatible with the new compressor which it was, whew. I know there have been a lot of bad reviews here but I didn't have the same experience so I decided to take the time to post. Thank you for the help LG and I appreciate your service repair person here in Hawaii!

I had some issues that I needed to work through with a malfunctioning compressor. Once I got in touch with the right people, the LG repair person was able to fix the problem quickly. He was friendly and offered his direct line in case of any further issues.

The refrigerator itself works well. The temperature of the fridge is accurate. The freezer has plenty of room as does the fridge itself. All of the hardware holding the drawers have broken so that is difficult to use the drawers. That is the only disappointing part of owning this.

My stainless steel LG fits space well & looks great except shows fingerprints. Has plenty of room inside. However, the top freezer does not work well when too much in it. Was told it needs air flowing all around freezer to work best.

This product looks great and operates efficiently and quietly. The LED lighting provides more than enough to see and find anything in the refrigerator. Changes the water filter and the air filter after being notified by the read outs on the door. Cleaned the coils in back as suggested by the brochure. If any other items that I need to do, let me know. Thanks, GM **.

This LG Fridge is Amazing!!!!! It has lots of space for all my needs so now I don't worry about buying too much food and where I will store it. I love the alarms that reminds me of my doors being left open or that I need to change a water filter. I love the connection to my smartphone, it makes it easy to keep up with. Another great feature I like is the black stainless, it works really well with my existing appliances in the kitchen. In short this is a great Fridge and the price was a key factor in my purchase.

We found the LG refrigerator model at the Home Depot and we liked it. The little door, or the InstaView, is good to be able to get water and ice out of it. We've have it for at least three years and it is great. I would definitely recommend it.

Very nice fridge, all the looks and gadgets that we (my wife) wanted. But after 3 years the compressor died and LG was a nightmare to deal with. It took ~5 months of tech visits after it completely died but they never fixed it 100%. Despite the 10 year warranty, they just said "sorry" and offered me to either (1) deal with it or (2) take a check for half the price I paid for it 3 years earlier and void the remaining warranty. So overall we're looking for a new fridge now. My advice is DO NOT buy this fridge unless you also are buying a 5+ year warranty through an independent company (big box store) who will back it up, because LG will not.

Updated on 09/05/2019: Recently When your LG service man was at my house again AUGUST 30, 2019, My freezer registered registered 11°. My refrigerator was 44°! That is not a proper temperature t to maintain my food properly in my refrigerator or freezer. My cheese was soft, My grapes were moldy, my ice cream was all melted. Your LG repair man said that the freezer and refrigerator were in defrost mode. I have a new Thermometer And I called three days prior to the repair man arriving and it was in defrost mode then too. Defrost mode does not last for three days unless a refrigerator Is not working properly.

Hi! I love my LG refrigerator! It is the best refrigerator I have ever owned! The temperature in the whole refrigerator is pretty much consistent. The drawers are a nice size. Easy to find things. The freezer makes ice cubes well. The setup inside the freezer area is nice. The overall look of the refrigerator is nice! I have the French doors and many years later, the doors still line up well!! The stainless appearance is a nice color and has held up nicely! And never had anything wrong or to be fixed.

I have had my LG refrigerator for about 6 years. It looks nice and is easy to take apart to clean. The issues I have are the french doors have to be pushed in with a bit of effort to close the fridge. The next issue I had was after year four the condenser went out. It was under warranty for parts but not labor. It cost me 2 weeks no fridge and $400 for labor to get it fixed. I'm on the second year with the new condenser and it is already humming again getting ready for it to go out. I'll never buy LG again. Use to be a good brand but they been slipping for years.

Had many appliances in my home and my others homes over the years. LG is a very reliable product. I have the latest bundle of LG products for my newest move to another home. We are now downsizing however my wife wanted all new appliances. More LG products.

Cheap, tinny, just like their other appliances. Would never buy LG anything again. Big problem with their stove, and they would not do anything about it. Fridge makes clicking noise every few hours, called LG. They said wait for it to stop working, then they would do something About it. What a joke company.

Something with the mechanical of my LG refrigerator wasn't cooling. And when the tech came he also found out that the freezer was almost about to not work. The temperature was still keeping it cool, but it wasn't working. Another problem I had was the submission. Some guy there did not know the rule and he was telling me that it was just the refrigerator, and if the freezer was still working, that it was not covered under the warranty. So, when I was talking to my warranty people, they said, "No. They're supposed to cover it." But after back and forth for like two weeks I finally spoke to somebody that know what they were doing and then, they got the parts sent out. That contractor repaired it, and he left me his number in case I had any issues. But when I need ice, my refrigerator doesn't make enough ice for me. I was unhappy that it broke down. It's not even three years,

I bought my LG refrigerator in 2013 November, things were fine the first 4 years and then the issue started. First experience was when the refrigerator stopped cooling completely in March 2019. We called the LG customer service (Which is almost impossible to reach) and a service technician came to fix the issue with the service fee, it was fine the first few days and then my refrigerator started making weird loud noises on and off, In May 2019 another technician came to fix the issue and mentioned the previous technician had missed to closed valve, we were not charged with any technician fee this time.

I have very very bad experience with LG Refrigerators since from last 3 months compressor broke 2 times and gas pipe leak issue, once lost my food 3 times and made my wood flooring spoiled with the water leakage.They are not willing to replace my food loss or neither replace my fridge with new one. I keep calling customer care and they are denying both of my requests. I am thinking of approaching consumer court now. This is totally not acceptable for new refrigerator of 3 years old. Thanks.

We bought an LG LFX319255/05 about 4 years ago. It stopped working. Had repairman come out. Compressor is bad (400). Covered. New a new mother board that is compatible with new compressor (400) not covered. Labor (400) not covered. 848.00 total with tax. The refrigerator cost 2,600! It also has started to pit/ rust on the door. Not happy at all. Would definitely not recommend LG ever again. The sad thing is several friends have bought one based on our recommendation.

2 1/2 years ago, I replaced all my kitchen appliances with brand new LG kitchen appliances. About 3 weeks ago, I noticed the refrigerator was not as cold as it should be so I tried to lower the temperature but the inside temperature did not change (50 degrees). I tried to contact someone to come out but nobody seems to service LG appliances (one company said they stopped serving LG about a year ago due to contractual issues). I called LG, they gave me the name and number of 2 companies that are “near” me. I called them and they do not service my area. LG said to have someone local come out and “diagnose“ then we can call them (LG) and they will “authorize” them father warranty work. Again, nobody wants to work on LG...

There is no "butter keeper" and small ice-maker storage w/o transfer to freezer problematic. Flip up shelf for tall items great asset. Deep shelves in one door also helpful. Ice dispenser "sprays" out crushed ice, making it hard to capture in a glass.

I bought this refrigerator three years ago when I bought my new house. However, this refrigerator has broke down about every 6 to 8 months. I had a warranty with Lowe’s for the first two years which covered it. Now that is expired. LG tells me I have a 10-year warranty and they’re going to fix it now it’s broke again. But I would never ever ever ever buy an LG again.

We use a lot of ice and the ice maker keeps freezing up and stops working. It is a real pain when you have company. Would not buy another one for that reason. Also it scratches very easy and hard to keep polished!

The refrigerator was everything I wanted, french doors and bottom freezer, but after a year or so the ice maker started to act up and instead of cubes, it was more like clumps of ice. This has been very frustrating.

Most of my family has LG refrigerators. We also enjoy the style that LG has that was why we went with them. We like the whole line, so we got the stove, microwave, fridge, and dishwasher. I like the fridge's French doors and the way they open up to allow us to access the extra-wide fridge without swinging the door all the way open. Also, it doesn’t take up so much room in the kitchen. LG did a phenomenal job, but I had some issues with the black stainless flaking off. A rep came out to replace the doors, and that was phenomenal. But when they replaced the doors, one side doesn’t shut on its own anymore unless I slam it. I’ve tried calling them back a number of times, but there was no response. That part was disappointing, but the product overall, when it’s set and adjusted right, is phenomenal.

Yesterday I stepped into a puddle of water at 5:00 am, thinking it was my puppy that had an accident. I turned on the light to find that my refrigerator had stopped working, and I had a lot of water all over the floor. It is a 2 year old refrigerator, and never expected this kind of trouble with a newer and expensive unit. Either way, dealing with LG, has been a nightmare!! Nothing but excuses, as to why they can’t come out to repair it!!! We not only don’t have a working fridge, but also keep dealing with inept employees that are useless, and scrambling to salvage our groceries!!! Even after an appointment gets scheduled, some other repair place, calls and reschedules it. We will never buy another LG product, this is terrible customer service!!!!

We purchased an LG refrigerator model # LFXS29766s and an LG double oven stove on 9/3/2016 after the salesperson raved about the quality and reliability of LG’s appliances. On the evening of 8/22/2019 the refrigerator failed (just shy of the 3 year mark). The freezer started to defrost and the ice makers stopped working.

We bought ALL LG appliances 3 yrs. ago, including their French door-in-door refrigerator. We’ve been without that fridge for THREE WEEKS now!! LG’s customer svc. is shameful. They think 3 wks isn’t unreasonable to live without a fridge. It took 2 wks & dozens of phone calls, hanging on hold for over 10 mins. to even get an LG certified tech assigned to our case. Took another week for THEIR certified tech to receive the new compressor from LG parts. (LG refuses to expedite shipping even when we offered to pay for it). He came, installed the new one & it’s STILL doesn’t work!!!!

LG is supposed to be one of the top-rated for reliability but I'm disappointed that after two years, I started having problems with my LG refrigerator. I didn’t expect that. It just stopped working and the lead time for getting somebody in here to repair it was ridiculous. I had to do three repair jobs which took about two months. It would work off and on so the food would get all defrosted and I'd throw stuff out. I'd reset it and the fridge would work for a little while then the same thing would happen.

I had a Samsung refrigerator and it last two years. I went through hell with Samsung because it was still under warranty and it took me three months to get that resolved. Then I bought this LG refrigerator and the compressor failed in it. But I called LG and it was handled the best way it could’ve been handled. I was very impressed. And service tech came out and fixed it. He was very professional and very good. He put a new compressor in it and the difference is night and day. The refrigerator has been running great since then and they got a loyal LG customer now because of the way they handled the whole situation. They backed the product, so I don’t have a problem and I’ll buy another one. My wife even told me that I had to talk to somebody and tell them how the experience was and how well it was handled.

I complained to LG customer service about overcooling issue. My tomato will turn into stone, leafy vegetables get spoiled with ice crystals forming on them. So far, I must have thrown vegetables worth $600 plus. My refrigerator was under warranty. Technician would check and confirm everything is working fine, no root cause analysis. After 2 visits, I demanded to have new technician, who said air flow tower needs replacement. After replacement, unit worked for few weeks and again same problem started happening.

We bought our refrigerator 11/26/2017 and it has already quit cooling. We noticed the freezer items were not frozen and had to throw all the food away. We had a repair guy come out who stated the sealant system is leaking and our quote was 2600$ to repair, which is double the cost of the refrigerator new. I called LG back and it was determined that the parts would be covered but not the labor which was $250 and hour for up to 8 hours. Our refrigerator is not even 2 years old! I will never buy any LG product again.

We bought a new LG side-by-side refrigerator less than 4 years ago. The unit has stopped cooling and the LG "warranty" repair is going to cost me at least $325. I will never buy another LG product or recommend one.

WE bought an LG fridge about 3 years ago. It was pretty expensive so I assumed I would get quite a bit of life out of it. Well the compressor just went out and while looking up warranty it looks like my model only has a 1 year parts warranty. Had I known that I would have probably not bought LG. It looks like the compressor is almost 300 dollars and who knows how much the labor is going to cost. I'm may be better off just buying a new fridge. It makes me sick to my stomach to pay almost 3000 dollars for a fridge and only be able to get 3 years out of it.

I’d seen the LG refrigerator in the store and thought it was the perfect size. I also liked that the ice maker was in the door and not taking up space inside the refrigerator. So, I bought it. But it just stopped cooling and they sent out a tech about six times to fix it. They ordered all of the parts, repaired all of the parts, and it still wasn’t fixed. This issue has been going on for four months and now, they’re refunding me my check. I called yesterday checking on the status of it and they said it’s with claims. So I should receive my refund next week. All in all, I would not recommend this refrigerator.

This is my first purchase of an LG refrigerator, and while the reviews were good, my experience has been less than stellar. The refrigerator is less than 3 years old and makes horrible noise when the doors are closed. Last year, I had to pay a professional service person close to $300 to come de-ice the refrigerator and am now faced with the same scenario. LG customer service is no help saying to make sure the refrigerator is level and to call a repair person. I have had several refrigerators ranging from Westinghouse to KitchenAid and never had issues. I am very unhappy and would not recommend purchasing an LG refrigerator.

I bought my refrigerator on 3/1/2016. On 8/4/2019 the compressor goes out and I lost close to 1000$ of food. I called LG and they sent out A&E Factory service, which for one is a terrible repair service, and also sent a new compressor. A&E replace the compressor and left. The fridge then cooled for about 3 hours and then stopped. So then I called LG and they sent out another guy another week later and they said that the refrigerant had leaked out and they had no idea why. So they ordered three more parts and they came in and then another week later another repair guy came out to replace those. Oh, it was the same guy that replaced the compressor, and after that he left and said give it 24 hours, but after 3 hours it again stopped cooling. It has been three weeks since I've been without a refrigerator now and I called again on 8/25/2019 and they still will not be able to get another person out here for another week and a half.

LG has a good product and they have a good reputation, so I went with them. I had a talk with them regarding the compressor which was bad and the fluid which was leaking. I was without a refrigerator for three weeks and I told them that when I bought it, I had the same issue. When their people came, they changed the compressor and it was fine. But then, the technician told me when they came out for the third time that even if they change the fluid, they cannot guarantee that the refrigerator will work. It might work for a year, it might go bad in one week. But overall, everything is fine and I had a good experience with LG. Still, if the refrigerator goes bad again, I want LG to replace it for me.

I saw the LG refrigerator on the store and it was a good size for this particular model. My parents have LG as well. So, I ordered it online and so far, I like the size of it. It has two different store options, but it’s a big room. Also, I don't like the smart inverter technology that it has. It turns off a lot more than it’s supposed to, so the temperature goes up and the cycling of the temperature is probably more than it’s supposed to. The refrigerator goes warm inside and the cooling kind of cycles on and off to save energy. But then, it goes too warm before it cuts off to go back to cold.

Updated on 10/01/2019: My problems are numerous but listed on this site. The customer service at LGs 800 # are inept at best. I have been lied to for over 65 days, the right thing for LG to have done is picked up this piece of scrap and either replaced it or given us our money back. I will NEVER recommend LG anywhere or at any time (which sucks for them because I work where we sell theirs and others). Stop lying to your customers, stop treating us 3rd class. Learn how to manage your service center, make a better product and respect us the ones who spend thousands of $ on your product, which is junk. I'm only sorry there isn't a zero star rating. Try calling me...Gary **.

We saw the LG refrigerator in the store and we were interested in it. It has the French door and the under freezer, and we had a normal purchasing experience when we got it. It's been working well so far but we had to have some work done on it because the compressor failed. They fixed it under warranty though.

My 22-month old LG refrigerator has experienced TOTAL failure - both refrigerator and freezer sections. That was 10 days ago. I have spent hours on the phone with customer service. I had purchased the 5-year extended warranty. No repairman has come. I waited two days for repairmen to come. None have come. I have not received an calls from technician or from LG customer service. I have made all calls and been on hold for hours over these past 10 days. Also, when I call 1-800-243-0000, I reached multiple service technicians that I could not understand. I am beyond frustrated and angry! To have NO refrigerator for 10 days is unacceptable! I would not recommend LG! Debbie ** Sarasota, FL

I have to defrost my LG refrigerator about every 4-6 months due to ice build up behind the meat tray around the vents. This time the ice has built up to the vegetables drawers. How can I remedy this problem with my LG refrigerator? This is the only complaint I have about this refrigerator and I hate having to do this every 4-6 months. If I could send you pictures I would.

We were building a new house and when we were asking around for recommendations on refrigerators, LG was the brand people were recommending. We did have a washer and dryer that was LG, and we had a good experience with those. The refrigerator came with a counter depth feature. We had an awkward space we had to fit it into and I liked that it fit there and I haven't had to worry about it. I had to make two warranty claims and both times, it was pretty easy to go through that process. I appreciated the service people that came and worked on the appliances 'cause they were professional and did a good job. I also didn't have to wait a super long time for somebody to come and help out. I would recommend LG.

We bought a home with an LG French door freezer on bottom refrigerator. The compressor failed suddenly, we lost all of our food. I’ve since learned from other stories that LG compressors are not reliable. When I called LG, I was told that because we did not know when the unit was purchased, they would only honor their seven year sealed system repair warranty from the date of manufacture, which was (drumrolls) seven years and three months ago. Despite the fact that the refrigerator was very likely purchased less than seven years ago, they would not pay for the repair. We decided not to go forward with the repair, as I am uninterested in paying for repairs to a shoddy product. We bought a new refrigerator, naturally not an LG. We won’t be considering any LG products in the future, as any company that would cut corners with a central element of their product, and then treat customers in such a rigid, bureaucratic manner is not to trusted.

My wife liked what she saw in the LG refrigerator so I bought one. But the drawers and the shelves are cheaply made. I've had to replace the drawers in the freezer compartment and the glides on the shelf glide in the upper part of the refrigerator. Those parts are flimsy. But we bought the refrigerator 10 years ago and the refrigerator part of it is working fine. That was until the light stayed on and burned itself up but maybe LG will fix that for nothing.

I have a 3 year old top of the line $3,000 LG Refrigerator. Came home to water all over the floor and the fridge stopped working. Called Orvilles & they sent out a repairman who does not work on LG Refrigerators & said I needed a new condenser. I have made 5 phone calls to the warranty department and 8 phone calls to LG customer service repair. LG can't find anyone to replace the condenser. I live near 2 major cities and no one can fix it for 3 weeks??? Is this their first rodeo with a broken condenser?

When we decided to buy an LG refrigerator, we considered the options they had and the style. We looked at other brands before we decided on this one too. Anyway, I like the French door, however we're not very happy with the appliance because it's only been three years and it's not cooling. There was something going on about the compressor having problems with this particular model that we bought, but the problem we had was a leak on the evap. coil. We called LG directly and they sent someone out to fix it, which is good. The contractor was good and they fixed the problem.

I’ve dealt with LG stuff through the years and the products that I’ve gotten seemed to work very well. Aside from TVs and others, being in the elevator business, I have bought and installed LG elevators, which were good quality products. We got an LG refrigerator and it works well. It keeps the food cool. And when it’s working right, it keeps the ice cream hard, and I like that. I was just having an issue with the food getting warm. Their technician came out within a day and a half and fixed it, but didn’t get it right on the first time.

LG stainless steel fridge extremely discolored. Warranty representative said cosmetic issues are only covered for seven days. When I asked her to show me where this was in warranty she referred to a section regarding damage during delivery. I explained that it was fine when it was delivered and that the discoloration came over time. She kept referring to the same clause about delivery damage and then 30 minutes into the phone call said warranty doesn’t cover it because it must be a maintenance issue. She had not asked me one question regarding how I had cleaned or maintained the refrigerator. And refused to send a technician out to inspect it.

My refrigerator is less than 4 year old and has stopped cooling. It is either a loss of coolant or a failed compressor, both of which are still in warranty. They scheduled a tech to investigate the problem the following day. This appointment was canceled by LG's automated system after the scheduled time for the visit with a statement that they would schedule something within 3 to 5 business days. I called LG to express my pleasure at the level of their customer service and was told that the repair will probably take somewhere between 5 and 7 days IF the parts are available. In the meantime, I am without a refrigerator.

The fridge broke after 3 yrs. Was told by repair guy that LP fridge not made for a "modern" kitchen where it is "built-in". It needs more space to cool. Unbelievable!!! A fridge for $2600. After compressor and condenser were replaced ($250 for labor, part under warranty) one of the two items give away a low but high pitch noise. Disturbing!! The repair guy told me to contact him if I wasn't satisfied with the repair. I called and texted. No Response!! I haven't called it in yet. Will do that but I feel I might just have to bit the bullet and invest in a new fridge (never LG again). A shame!!!

Service call placed for non-working refrigerator; three service appts scheduled, each one canceled without any explanation. Been waiting since August 10 and no one can tell me when it will be fixed. Trying to live out of ice coolers - I have called the company a dozen times and keep getting referred to someone else. Service appt gets scheduled, I receive a confirming email, then no one shows up. I spent good money on this refrigerator and extended warranty.

I've heard the compressor failure is a mass issue with LG refrigerators, but what is worse is the time I have to be without a refrigerator. Mine died under warranty on August 1st. Today (8-19-2019) was the 1st service appointment LG had available which is two and a half weeks after calling LG. One would think that with this being a very common issue, the repair person would already have a compressor with him. No that would be too logical. He left today and now we have another appointment to actually fix it on 9/6/19. No loaner, no anything, but just them saying that's the best they can do. That is very poor customer service. It's really hard with kids and summer to be refrigerator-less for 37 days. This is really unreasonable, but we have no reasonable alternative. Other than this MAJOR issue, I loved the refrigerator.

I liked my LG refrigerator when I bought it about three years ago, but its compressor went out, and I wasn't very happy with it a few weeks ago. I love the refrigerator, the way it operates as well as the shelving, and it's easy to take care of. But then I noticed my freezer things were getting a little mushy soft in the freezer. A few days later, my son came over and we went through the directions on how to restart it. You pull the plug and let it rest, which we did, and we adjusted some other things. But when I got up the next morning, my whole kitchen floor was full of water. So, he said the compressor went out on it. LG then came out here and put a new compressor in. They also sent me a check for the food that I lost, which I did lose a lot. I appreciate that I didn't have to put any money out, but it was very frustrating. A refrigerator should last longer than three years.

I’ve dealt with many terrible companies in my time but never one as bad as LG. I bought a refrigerator with an extended warranty and the compressor (main component) died on me within that time period. Called LG to help. A very friendly agent set up an appointment with me with a company based in NJ called “Rising”. No sooner did I hang up did Rising call me back to tell me they do not service my area and they have to cancel my appointment. This is when the real trouble happened.

Updated on 08/30/2019: The leaked water ruined the chill drawer electrics. it is not covered under warranty anymore. I did talk to LG and they agreed to send me a new "face" for the drawer. Then the tech tells they charge $300 to install it. With LG the hits just keep on coming. Since the tech left yesterday the fridge is at 45 degrees and the freezer is at 20 degrees F. Maybe it will get better later? Consumers deserve better than this.

The good part about LG is that they do try to present a customer service initiative to folks who post on social media. Sadly, it is a hollow effort. As anyone can read on this site, the response is either a really poor AI or worse, a person who types the same thing. Buying a $2,000+ refrigerator that makes excessive noise is unarguably a significant issue. LG claims this noise is 'normal', and I dispute that. Compressor noise that can be heard in other rooms is not normal.

I had heard that LG products were reliable and we considered that when we bought our black stainless fridge and we’re really happy with that color. We used that for the other appliances that we have so it’s kind of a styling issue for us.

LG rating for refrigerator is a disaster. We bought this refrigerator in 5/17/2015. We were told that the compressor had a warranty of 10 years and the condenser warranty of 7 years. We have had two failures in the compressor in 2018 June and now in August 2019. We have had refrigerators (from GE 20 years, Kenmore 12 years) for 32 years from 1981-2015 but never had a failure of the compressor in the entire period. The last refrigerator from LG had two failures of the compressor in 4 + years. The first technician J and Lee said that he changed the compressor.

Updated on 08/21/2019: This is an update to my previous post about my 3 year old LG refrigerator. LG tech was great but could not fix my refrigerator. He replaced the compressor and left saying it will take some time to cool. The next day it was hotter than before inside. I called him and he came back next day to find a clog and a broken pipe. He had me send the original receipt. He submitted it to deem the fridge unable to be fixed and needing replacement.

My LG fridge isn't even 3 years old. The compressor has gone out 2 times. Not even a month between breaking twice. The matching stove broke 2 days between each other. I will never buy LG again or if their parts are used in another brand. I'll make sure to do my research on my next purchase. Hundreds of dollars lost in food each time. This is ridiculous! LG should be offering consumers their money back. I don't want a fridge that will keep breaking. I want to buy from another company but unfortunately I live paycheck to paycheck and had to save for this garbage.

We were at ABC Warehouse and they had a good sale going. We needed a refrigerator and got one. We had our LG refrigerator for a couple of years but I can't believe they would build something that turns out to be unrepairable for something as simple as an ice maker. You gotta turn it in and can't repair it. It had something to do on the inside of the refrigerator that was causing the ice maker not to work, and you couldn’t get to it as it was sealed.

On September 7th, 2018, Home Depot Canada delivered an LG LFXC24726S refrigerator I had purchased on August 30th. I had researched refrigerators prior to going to Home Depot and relied on the salesman’s recommendation for either the LG or Samsung 3 door French style with external water and ice. Periodically during the first 9 months the defrost cycle seemed to run too long and things would be warm in both the refrigerator and freezer. On July 28th the unit stopped cooling completely. 4 hours later it started cooling again. Late afternoon on July 29th it stopped cooling again and I lost the contents of the refrigerator and the freezer that night.

We had an LG washer and dryer and when we were shopping, we liked the brand. I like the refrigerators space, and the reflector under the French doors. But we had to have the compressor replaced twice in like three and a half years. The refrigerator seems to be okay now though. The tech said that when I got the first one replaced, they haven’t actually solved the issue with the compressor yet. He said that now, it has been updated and it should be fine.

We’ve had some LG refrigerators in the past and my wife liked the looks it. She wanted to have the water and ice cube through the door that accessible ‘cause we had that on our refrigerator before. I like the French doors on the one we bought and the door within the door. We had it delivered then there was an installation issue and we had LG come out and fix it. It was just a matter of not getting the refrigerator fully plugged in 100% when they removed the door to get it through the doorway.

After 4 years of no issues with our LG refrigerator, it died one day after we hosted our daughter's bridal shower. Needless to say, we lost all the food. Called a repairman, came out and informed us it was the compressor and it was under warranty. He also warned us that LG has been having issues with the compressors. We called LG and they told us that their repair service (through A&E) couldn't come out until 2 weeks later. I waited ALL day and no one ever came. We received a call and email to call back the next day to reschedule. Naturally I assumed they would come asap. Well to my dismay, they couldn't come out until 2 WEEKS later. Are you kidding me!! We had been without a fridge all this time and they expect you to wait even longer and it's their negligence! We were so frustrated and disgusted we just gave up and bought a new refrigerator, a Frigidaire, since it seems price doesn't guarantee it will last!

After reading many customer reviews I have to chime in. We bought an LG refrigerator 10 months ago. The compressor went out had to wait two weeks for the technician to come out to tell me the compressor was out. I told them when I called, when the technician comes out have him bring a new compressor. No they have to diagnose the problem first. All you have to do is read every review out there and you will know the compressor is the problem. Which brings me to today, yesterday the technician from A&E came out to put in the compressor that was sent to my house. We went to my grandson's birthday party only to come home and find my refrigerator warmer on the inside than I was on the outside. Living without a refrigerator is a nightmare, and then not knowing if it will work after the repair is even worse. So here we sit with a large paper weight in our kitchen!!!

I purchased a LG refrigerator 4 years ago. Besides the fact it takes 2-3 weeks to get an authorized service call (not after a major catastrophe or storm, just in general), it's going to take another 2-3 weeks to replace the compressor. The part is covered under LG's 5 year warranty, but the labor is roughly $600-800!! That's outrageous for a 4 year old refrigerator that's supposed to last 14 years. I will NEVER buy another LG appliance again.

We are an LG household. Washer, dryer, and refrigerators. Our main kitchen refrigerator, a 2016 model, stopped working in July 2019. First failure. LG send out their authorized repair technician who came and changed the compressor. It worked for about 2 weeks and died. That was the second failure. LG sent out another technician who said the previous technician had done an incomplete repair, he said he completed it, and left. The refrigerator worked for a few more days, then died again.

I’ve heard about LG for some years and I opted for their refrigerator as it seemed to have the layout functions that I wanted. I like that it works.

While cleaning my LG’s glass shelf with cool water and detergent it exploded into hundreds of small shards of glass that flew up to 10 feet. It was alarming but I think I was most distressed that when I called LG they did not seemed concerned about the safety implications. I have several LG appliances but I will never purchase another. If you have an LG refrigerator and clean the glass make sure you use safety goggles and keep your children out of the kitchen.

This is the worst refrigerator I have ever had. Customer service is also awful. I would have given this product zero stars if possible. After owning this refrigerator 7 months the ice maker in the top froze and was leaking water. The water was leaking on the floor and also into the bottom freezer. LG solution was to send someone to repair it. So we have had the same problem and it has been repaired at least 8 times. The last technician told me to disconnect the top ice maker when I told him I can’t even put new floor in my kitchen because my floor will be ruined by this refrigerator. Worst refrigerator and customer service ever. I will NEVER purchase an LG product again. This is a very common problem with this refrigerator. The model is LFXS29626W.

Updated on 09/03/2019: Please read and adhere to my review. I have had a technician out now 4 times. They finally decided to replace the compressor. When they did and left, they installed a faulty compressor that made my fridge actually heat up to 85 degrees. I called them and they came out last Friday and said yes, second compressor was bad. So I called today to ask where we go now, their response..."We need to send out a technician to verify that the compressor is bad." I said, "You came last Friday." LG said, "Well he didn’t call us to report it so we need to send him out again and call us when he’s in front of the fridge." Mind you it’s been the same tech all 4 times and they want me to schedule him again, which takes 10 days wait every time. Please read the reviews and see how bad they are. I’m disgusted with this company.

I purchased an LG refrigerator on June 4, 2019. LG delivered the refrigerator a few weeks later and unfortunately, it was severely damaged when it arrived at my residence. The delivery company returned the damaged unit and delivered another refrigerator a week later. The 2nd refrigerator's left door contained the water and ice dispenser of which neither worked. I spoke with LG customer service and they indicated that a local repair company would come out and assess the issue. National Platinum Services was the local company and it took them two weeks to show up and when they did, they were not able to diagnose the problem. There has been no follow up since they left so currently I am still waiting on how this situation is going to be resolved. Bottom line is that LG doesn't seem to value good customer service so in the future I will look elsewhere when shopping for any product that they may market to the public.

My husband, who does all the research, said that LG was a good brand, and so we got their refrigerator. We like the double doors and the ice machine on it. However, within two hours after it was opened up, we got an error message. LG replaced it, so we ended up getting a second refrigerator.

My wife did the selection of our refrigerator and she dealt with our son. And they settled on the idea of getting the LG refrigerator. It’s a combination of a refrigerator and a freezer. I really liked that our LG refrigerator keeps things cold.

On July 17, 2017, I purchased a Sears Kenmore Elite side-by-side, Grab and Go, stainless steel, refrigerator/freezer model 51863. I found when shopping for the fridge, that LG made this model for Sears. So at that time, I thought it was a good thing. Around the first of August, 2019 (approx. 1 month outside of 2 years of my purchase, I noticed swirls of cold air in my freezer. I also remember hearing strange loud noises coming from the unit one night. A few days later I noticed frost followed a few days later by water in the freezer. The freezer was not freezing and was warm. I decided to research the problem online and did find that this product and LG fridges had problems with their compressors.

I bought an LG refrigerator in Sept 2016, it failed April 2019. I have been without a working refrigerator for over 4 months. They have attempted to replace the compressor 3 times, 2 of these times they also replaced the motherboard, each time it's failed. LG told me that they would attempt to repair 3 times before a replacement would be issued. On the day of the 3rd failed attempt I called and was told that they were submitting the approval for a replacement. After not hearing back I called and I'm now being told that each of those repairs fell into the same type of repair and that they will be sending a technician to try something different.

I purchased an LG after reviewing them on Consumer Reports and other websites. I purchased mine from Lowe's in June 2016 but it was not installed until August 2018 due to the delay of my home construction completion. So in service less than 1 year and no longer will cool or freeze as of 8-1-19. After a little research I discovered that the Linear Compressor failure is a COMMON problem with LG. NOTE LG at the time of my purchase had a 5 year warranty on this unit from the purchase date, I believe it is now a 10 year warranty. I called customer service on 8-2-19 to report problem. I was told I would be contacted by an authorized service center within 48 hours. NO CONTACT. ON 8-4-19 got a call from LG indicating I would be provided free service & repair for the cooling issue and would receive a call from an authorized service center with 48 hours (ANOTHER 48 hours with no frig/freezer).

I like how much room my LG refrigerator has inside, and the way it has a double door. I like that feature a lot. Only, the appliance didn't work right when I first got it. It was not making ice cubes for a long time. And so, I finally called LG, and it ended up that my condenser was bad. They replaced it even though it was over five years old, without charging me, which was really great. I appreciate that. They did a great job.

I purchased my LG refrigerator in 2013, 4 1/2 years later the compressor goes out. With the 10 year warranty still on it, I contacted LG. Dealing with their customer service department was a nightmare. To begin with, they had no service technicians in my area, then they give me three authorized service companies to call, all were either wrong numbers or they don't work on LG appliances anymore. LG had service technicians but had none a available. So what's the purpose of a warranty if you can't honor it?

Fridge stopped cooling so we called LG on July 23. They made an appt for their service contractor Lake Appliance on Friday July 26. I called Lake to inquire if they had parts and they said they have typical parts on the truck. When they arrived, Lake's service technician checked and confirmed it wasn't working, and that they needed a part which wouldn't be there until the following Friday Aug 2. On Aug 2 he installed the part and did some other work to clear out the cooling system, but 24 hrs later it was not cooling at all. Room temperature. He said that they would need to get a new evaporator coil which would take a week, so we would need to wait until Monday Aug 12. I called Lake to see what could be done, they said there was nothing they could do -- they need the part and to get the technician scheduled.

I bought an LG refrigerator and it went up in less than 18 months. I called LG and they set up an appointment through Heavenly Cool in Parkville. LG said they would be there Monday August 12th 2019 between 9-5pm. They never called or showed up. I'll never buy another LG product again.

I purchased this refrigerator on 12/07/2018. From day one the ice maker did not work. Upon contact with LG they scheduled repair. First company failed to show twice. Ice make replaced twice. No fix. Then they required a second company to come. Again ice make replaced along with hoses and finally they sent a brand new door. Still the ice maker does not work. Today This repair company contacted the technical center to disclose it was not repairable. Tenth appointment. It is now August 12th, 2019 and I do not have this problem repaired. Beyond frustrated. You do not spend this type of money to have something not function. I would love to understand how this is good customer service.

For more than a week, the LG customer service representatives have repeatedly made mistakes in a simple request form for an authorization to ship a compressor that was under warranty. As a result, a wedding party is arriving and there will not be a working refrigerator. From failing to get my name and address, to failing to get the address of the service technician correctly (they got that wrong twice), and, finally, when they finally did send out the authorization form it was incorrect, it had the wrong technician's name and address. I called yet again, this was after a full week had gone by, to alert them yet again. They said they had fixed it, emailed a second authorization letter, which did arrive. But it also had the wrong technician's name and address. So I had to call yet again.

LG took care of the issue regarding the failing stainless steel control panel by replacing the part. The independent repair company (who did an excellent job resolving matters) could not say why the panels stainless surface faded, however did confirm the issue was not caused by customer abuse or ill-care of the surface. In the end, LG should reconsider their policy of not covering cosmetic issues within their warranty coverage. By training and authorizing their call center to escalate such claims to a supervisor to properly determine if the problem is truly and potentially a factory matter or one of customer abuse. We are pleased with the end result of the repair, yet found having to fight for what we knew was right an event that did not need to occur. We also thank ConsumerAffairs for their forum and help in bringing this matter to a proper conclusion.

I felt really good about LG Refrigerators until mine had an issue. It really was not an issue at all, but the company that they sent to check it out made it into a big issue. I had called and said, "My freezer was frosted over. Did I just not got it shut good or is there something wrong?" There was also a shelf that had a crack. They would need to come out and fix that. And they said they'd take a look at it when they come out. So, the guy came out and fixed the other things, and then he said there were two fans for the freezer and one of them was only working part of the time. He also said he was gonna have to order another fan. And he scheduled to be back out the following Sunday to replace that.

We were building a new house and were looking for appliance packages. We really liked the appliance package and LG refrigerator because it had this cute little window in the door. It was a good price as well, and we liked the refrigerator's features. The little window in the door is my favorite. The refrigerator has French doors and I can open just that part, like a little window door, of the top door and keep stuff in there. We had some issues, though, with the water dispenser on the front of it. The repairman called it a continuous water feature. It wouldn’t shut off when you press your water on it. It kept going on with water or ice until you locked it. So we had to have it repaired probably within the first month we had the refrigerator. But since then, it has worked fine. I’m pretty happy with my LG refrigerator.

We saw LG Refrigerators at the store and we liked the style and the features. I’ve had the refrigerator for two years and the middle door is my favorite where you can put in yogurt and some other stuff. I also like the milk side doors, as far as putting the milk cartons in. It’s pretty big to put that in. We just had a recent repair on the LG and they replaced the condenser because it failed but other than that, it has been pretty good.

I was looking for a side-by-side refrigerator and most of the manufacturers don’t have the side-by-side still but LG did. The unit also fit where my older refrigerator was perfectly and we got a great deal online from Costco. We figured we’d try it. The space that the refrigerator has is awesome. It has plenty of space and it’s great to have that space. We have 12 grandkids and three kids, and everybody’s always here so my refrigerator fills up fast. It’s been the best refrigerator until we had problems.

We just purchased this home and the refrigerator died. It wasn’t covered under our home warranty so we reached out to LG to see if there might have been an extended warranty. We weren't sure when it was purchased so we just doublechecked. They were excellent and we couldn’t believe it. They sent somebody out the very next day. The refrigerator was out of warranty but they said they were going to do a one-time courtesy fix, free of charge, labor and parts. Maybe just because when I googled it, they seemed to have a bad rap and maybe they’re trying to fix things. But they put in a new compressor and the gentleman was wonderful. He stayed around to test it and it’s working great. I assumed they would try to sell us something like an extended warranty but there was no mention of that either. We’ve just had it for a few months and it seems to be fine so we love it.

Class action lawsuit against them for the refrigerators!!! I had them send a company out and the gentlemen came out 5 times to "repair" it. It worked for a month and I then lost all my food a second time. I was told they would have a manager call me about the reimbursement and never got a call, just a check. The check wasn't close to what I lost and now it's still not fixed and lost a second round of food. When I called them today they said they could do nothing for me losing food again, like it's my fault the company they sent didn't do it right!!! Megan (supposedly the manager) was terrible with "helping". I have now called the lawyers to jump on this lawsuit. All this could have been avoided if they would've done it right and said they would help with my food loss again. NEVER WILL I BUY LG AGAIN!!!! GARBAGE APPLIANCES AND CUSTOMER SERVICE.

I was told by a repairman about two refrigerator brands to buy, saying they have less returns and less repairs. And so, I went with the LG. The refrigerator looks really nice and I was happy with it, but it wasn’t even two years old and it broke twice. I’m very dissatisfied with it. It quit getting cold, and ruined my groceries twice. When it started ruining my food, I thought it was just the food. I didn’t notice it as it took a little while to warm up. And then come to find out it would start melting my ice cream. It was a little over a year when it first went out. I called Lowe’s, where I bought it, and then they turned anything to get it fixed. Then in less than three months, the refrigerator did it again. I called again, and then I had to wait quite some time for the parts to come in.

Bought LG LMXC23746S/00 around 4 years ago. Quite expensive, over $3500. The sealed compressor broke. This is what the technician said, "I wouldn't charge you $600 for the Freon if I know your fridge will get the same problem in 2 months." Another company won't even come out to service. This is what that company said: "Sorry, I don't provide this service. I suggest calling LG if under 5 years. If older replace unit. LG is known for sealed system issues. We no longer work on LG sealed system because of their known issues. We can't warranty something that we know doesn't last." Actually, 2 years after we got this fridge, the plastic shelf start to crack and some part broke up like crackers. Well, so much for a 4 years old LG fridge. I recommend to stay away from LG refrigerator.

LG has major problems with their compressors. Do not buy one. We have a 3 year old unit, it is a great design, but the compressor went on it the first time after 20 months (no warranty) and paid over $800 for a replacement which did not work. Got another one installed, then 8 months later it went again. This one is under warranty but we have been 4 weeks without it working. According to the service tech they replace at least 2 of these a day and cannot keep compressors in stock. We have lost all of our food inventory 3 times now because of it and are being told the new compressor they will install is essentially the same as the ones that have failed, it has not been fixed and will likely fail again. Do not buy this!! Not only is the appliance garbage LG customer service is impossible to work with and talk to anyone who can do anything about it. Horrible company.

Updated on 08/31/2019: So the saga continues. Bought the refrigerator in August 2016 and here in August 2019 it's not cooling. August 20th Tech came out after 2 weeks and ordered the parts. Next appointment August 28. New tech came out and they sent only 3 of the parts, no compressor. Was told that there is a new "Universal Compressor" by the original tech that replaces the faulty original compressor with a software update but that did not show up. So the tech got one of the "original" compressors from another guy's truck and went and picked it up. I was not happy and said I wanted the new one but that was all that was available. So he changed the compressor, condenser, dryer and some other part. I called LG and they said they would honor a ten year warranty.

Had refrigerator repaired and when home it makes a super annoying humming sound. Repair shop told me I needed to load it back up and bring it to their shop. Why... can they not send a person to my home. VERY INCONVENIENT ON MY PART. I work 2 jobs and is not easy to find the time. Please advise on this noisy irritating unit.

This problem dates back to April 2019. My 1 yr old LG Refrigerator stopped working so I called LG and they dispatched a Tech from A&E repair (Sears). The tech told me it was compressor and evaporator and would be about 1000 to fix. I told him I would contact LG as it should be under warranty. So he charge me 119 dollars and left. I called LG. They said it was in fact under warranty and shouldn't have been charged. They dispatched the same repair people 1 weeks later. So it now been 2wks. with no Refrigerator. Repair guy came and had to order the parts (why couldn’t he see the first guy's diagnostic).

When I shopped at Lowe’s for appliances, I heard about LG Refrigerators and I ended up selecting it. I’m not really happy with it. It wasn’t cooling and I lost all my food in the freezer. The technician came out and said that he fixed it but then, it got even worse. It went through a lot of repairs and a whole lot of different parts had to be ordered and replaced on it. There was a lot of technicians coming out here to fix it and delays with getting parts. So, it has not been a good experience for me. I’ve been talking to LG as well as the technician too. They had a contractor come out and he had to make two visits to get it repaired. Right now, it’s working, but I don’t know for how long. I haven’t even had it three years and this happened. I don’t think I’ll buy another LG refrigerator.

I like everything about my refrigerator – the style and the features. It had everything that I wanted. That was why I bought it but I will never buy LG anything again. I took out a warranty and tried to deal with LG on that. They sent a service that they use for repair but I went through three months of a freezer and refrigerator that did not work with Jessup’s Major Appliance Centers in Sarasota, Florida. They put in three different compressors and none of them worked. LG knew that they had a problem with the compressors. The repairman had been trying to fix them all over the state of Florida.

I upgraded kitchen appliances provided by my builder 4 years ago & thought I was purchasing quality along with customer service by purchasing the Sears Kenmore Elite manufactured by LG. In 2018, the compressor on the refrigerator went out and it took Sears almost two months to replace. In July, 2019 unit started getting hot; Sears repair service came out, worked from 7pm till 9:45 and said they repaired the unit but the next morning it was still not cooling or freezing. I've had multiple food loss with no customer satisfaction of reimbursement. I've called multiple appliance repair companies and all have said they choose not to service appliances MFG by LG because of poor workmanship! I am so disappointed because I've work too hard to just donate to a mega company's bottom line. At this point I can't recommend any LG product based on my experience. After writing this I'm still without refrigeration & no customer satisfaction!!!

My 3 door French refrigerator decided to stop working after 4 short years. When I moved into my brand new house 7 years ago I wanted to replace my builder grade appliances to new ones, big mistake. The GE refrigerator I gave away when my new LG arrived is still going strong and my LG isn't. I have insurance with a private company for all my appliances and air conditioner. I called them, they came and told me LG has nothing but problems. Bottom line they gave me some 4 oz of r143 with no guarantee it would last until the parts were ordered. The LG refrigerator needs entire sealed system compressor, start device for compressor, UV dryer condenser and evaporate coil, basically rebuilding it. I have been without a refrigerator for 2 weeks and won't have it for another week while waiting for the parts to come. I'm living with a refrigerator my son used when he was in college that holds just about nothing. No more LG for me.

Model number: LFX25974ST. After 3 years, main compartment no longer cools. Milk goes bad after 2 days. Called up LG and said appliance still under warranty so repair no cost to me. Technician diagnosed the damper motor is bad and LG does not cover this part, hell! They don't even manufacture them anymore so it can't be fixed! Now I have to throw the whole thing away! So frustrating! Never buy this piece of crap!

I bought this three years ago after doing a lot of research. I never thought I would need to buy more of a warranty for this unit. Two people and basic regular use it’s not working anymore. I lost all the food in my freezer and likely the fridge. I’ve checked under the unit and checked the coils and the fan is blowing and the air coming out is really not cold. My freezer is approx 40 degrees. Really sucks to spend so much and have nothing three years later. My last was an Amana and lasted a long time! So disappointed????

My wife is Korean and she likes Korean companies. We've had our LG refrigerator for almost three years now and I like that it’s spacious. We recently had some issues with the cooling where there was a refrigerant leak, and we had to get the compressor and condenser coil replaced. But it looks like it’s working okay now.

We were looking around and doing some research a few years ago when we bought our first LG fridge. And in that process, we found that we liked the design and the products that they offered. But our most recent refrigerator has been nothing but a nightmare. It keeps failing constantly. And now, LG’s saying they won’t replace it unless I have the original receipt. So now, we’re stuck with a broken refrigerator till I can potentially find a way to get a receipt. I’m extremely likely to go to a different competitor after this experience. We really enjoyed the product, and they were aesthetically pleasing, but a refrigerator’s supposed to refrigerate things.

We like our Energy Star LG Refrigerator. It lasted us almost five years, but it would break down a lot. That’s I guess the minimum time that they last.