Gaggenau Ovens Reviews

Horrible expert with my Gaggenau combi steam oven. A very pricey appliance that has a design defect. Same problem 3 times. The halogen bulb behind the glass lens in combination with the heat and steam from the oven eventually cracks the glass and that craps out the entire unit since the main board is not protected properly. First 2 fixes were no problem although pricey to fix. Now the 3rd time and no more main boards are available. Yes Gaggenau offered me a new one at 40% off. That’s not acceptable since there’s a design defect and no parts. I highly recommend to stay away from Gaggenau and buy Sub / Wolf products as they will always have parts to repair if needed. Just unacceptable how they just didn’t care. My model is a BS281610.

When we first purchased our home in 2011, it came with Gaggenua appliances, and the seller made a big deal about them. And they were ok, even though a few of them had an attitude but our home warranty insurance fixed them. Then in 2017, we started a large remodel of our home, and because we had these supposedly high end appliances, my wife and I thought we should replace these appliances with new Gaggenua appliances, and that was the biggest mistake we made in our remodel.

Stay away from Gaggenau! I know Gaggenau from Europe but the service you get from Gaggenau Canada is not what one would expect from a premium brand. Purchased my entire kitchen appliances from Gaggenau 4 years ago, had issues with the induction cooktop and had Gaggenau fix it three times, now I asked them to replace it since I have 5 years warranty and it seems that I will continue having issues, they approved a replacement but are giving the dealer a credit for what I purchased at the time, prices have gone up so now I have to pay an additional $2000 to replace something that is not working! Is it my fault that the cooktop is not working?? I am building a new house and was about to purchase appliances for the new kitchen, guess what, I will not get any Gaggenau appliances in the kitchen for sure! As a realtor, I will make sure Gaggenau gets the publicity it deserves.

We purchased a Gaggenau Double wall oven when we built our house. It cost around $9,000.00. It is headed to the dump because Gaggenau no longer supplies repair parts for it. (So much for their sustainability claims). I would never recommend a Gaggenau appliance because of their complete disregard for customer service. According to my correspondence it is their policy to only supply repair parts for 7 to 10 years. Key points to take away from my experience:

I have two sets of Gaggenau burners, which were installed 7 years ago. One is gas, the other induction. They both stopped working within two days of each other. I have been trying to get them repaired since September, because I would like to be able to cook again. The first appointment was scheduled for 9/19. Then rescheduled for 9/23. I got a cost estimate on 9/29 which was slightly horrifying, so I asked for time to think it over before proceeding with the repairs. In the end I discovered that buying new burners of a different brand would involve reconfiguring the whole counter, so asked Gaggenau to do the repairs.

My $9,000 Gaggenau oven died in less than 10 hours of use. A certified service provider noted THREE issues and stated any ONE of the problems would mean no possible repair scenario. He sent in his report. No response from Gaggenau. I called and called. 1 to 2 hours on hold with ZERO response, so I called Bosch, the owner of Gaggenau, but their response was "we won't help you". More hours spent on hold in an attempt to contact Gaggenau. Their response "management will eventually look at your claim". AVOID Gaggenau, Bosch, Miele. Buy a cheap unit that you know won't last. At least when it dies you will have saved yourself thousands of dollars and months of Gaggen/Bosch on hold, no response, no service frustration.

We renovated our kitchen in 2015 and our kitchen guy recommended Gaggenau, my husband being German and proud of German designs, we agreed to make our whole kitchen Gaggenau, cook top, oven, fridge, dishwasher, etc., even though our previous dishwasher a Miele, was almost brand new and I loved it. I regret to say here we made the worst mistake ever by choosing Gaggenau, and the ten year warranty doesn't mean anything--it can't make a bad product good.

Horrible disgusting customer service at Gaggenau Brasil. Don’t shop there EVER they will not help if you need anything. Service compatible with a grade C product. The product arrived at my house in SP shipped from Overseas with a soft packing (not appropriate for sensible goods). Instead of keeping the product until the day of install the shop sent to my house without my authorization and with the soft packing already opened. When the day of install came the massive thick iron on top of it was cracked and their answer (after I reached them) was that it was impossible to break during shipping (a joke). They have no way of proving that the product left in perfect conditions and no way of proving it arrived in perfect conditions.

I have owned 4 Gaggenau appliances for the last 15 months and they have been nothing but trouble. I still have my old Miele oven in the next room, since I need to use it during the long periods the Gaggenau ovens are out of action and awaiting repair. All four appliances have been repaired at least once. The Combination Steam oven died with electric smoke smells over a month ago and despite two engineer visits (one aborted on the morning of the appointment) and multiple calls to customer service I still don’t have a date for repair.

Every appliance in my kitchen is a Gaggenau appliance - but that won't be the case for long. I am absolutely appalled at the customer service that I have received from what is supposedly a premium brand. My Gaggenau gas range broke in mid-July. The earliest Gaggenau customer support could get a repair-person to my home in Los Angeles was today, September 1st - a month and half later after the range broke.