Gaggenau Ovens

My $9,000 Gaggenau oven died in less than 10 hours of use. A certified service provider noted THREE issues and stated any ONE of the problems would mean no possible repair scenario. He sent in his report. No response from Gaggenau. I called and called. 1 to 2 hours on hold with ZERO response, so I called Bosch, the owner of Gaggenau, but their response was "we won't help you". More hours spent on hold in an attempt to contact Gaggenau. Their response "management will eventually look at your claim". AVOID Gaggenau, Bosch, Miele. Buy a cheap unit that you know won't last. At least when it dies you will have saved yourself thousands of dollars and months of Gaggen/Bosch on hold, no response, no service frustration.

We renovated our kitchen in 2015 and our kitchen guy recommended Gaggenau, my husband being German and proud of German designs, we agreed to make our whole kitchen Gaggenau, cook top, oven, fridge, dishwasher, etc., even though our previous dishwasher a Miele, was almost brand new and I loved it. I regret to say here we made the worst mistake ever by choosing Gaggenau, and the ten year warranty doesn't mean anything--it can't make a bad product good.

Horrible disgusting customer service at Gaggenau Brasil. Don’t shop there EVER they will not help if you need anything. Service compatible with a grade C product. The product arrived at my house in SP shipped from Overseas with a soft packing (not appropriate for sensible goods). Instead of keeping the product until the day of install the shop sent to my house without my authorization and with the soft packing already opened. When the day of install came the massive thick iron on top of it was cracked and their answer (after I reached them) was that it was impossible to break during shipping (a joke). They have no way of proving that the product left in perfect conditions and no way of proving it arrived in perfect conditions.

I have owned 4 Gaggenau appliances for the last 15 months and they have been nothing but trouble. I still have my old Miele oven in the next room, since I need to use it during the long periods the Gaggenau ovens are out of action and awaiting repair. All four appliances have been repaired at least once. The Combination Steam oven died with electric smoke smells over a month ago and despite two engineer visits (one aborted on the morning of the appointment) and multiple calls to customer service I still don’t have a date for repair.

Every appliance in my kitchen is a Gaggenau appliance - but that won't be the case for long. I am absolutely appalled at the customer service that I have received from what is supposedly a premium brand. My Gaggenau gas range broke in mid-July. The earliest Gaggenau customer support could get a repair-person to my home in Los Angeles was today, September 1st - a month and half later after the range broke.

I redid my kitchen 9 years ago. 5 new Gaggenau appliances. Have needed repairs on dishwasher and fridge (twice). Now the wall oven needs a new part but Gaggenau says it is no longer making that part. After 7 years they stop stocking/supporting parts. Despite several calls with customer service, who admitted that 9 years is not long for an oven, Gaggenau is not prepared to do anything for me. No discount on a new oven. Nothing. So, for want of a single part they tell me to go buy a new $10,000 oven. Shocking for a supposed high end product. Think twice before buying any Gaggenau product - after 7 years you may well be unable to repair and Gaggenau will do nothing for you.

Gas burners do not light for many seconds and then flame becomes very large. They can not fix it so now they blame us. Terrible service person who just blames others. They will not replace the unit and this has occurred for 8 months.

A Gaggenau oven and cooktop were in our apartment when we moved in. The stovetop is gas and horrible to light. I had it serviced--not cheap. The burners worked somewhat better for a while, then they didn't. Just to boil water involves turning on 2-4 burners, then waiting a minute to see which ones light and if they go out. After I do this 7 or 8 times at least one burner will stay on. As for the oven...it's so complicated that I have to get out the instruction book just to turn it on. The last two times I made cookies, they didn't turn outright. The oven also comes full of racks and trays with some edges turned up, some turned down, and two with a rectangle cut out of them. The booklet says you HAVE to use their pans in order for your cookies to turn out, so I did, and they didn't. I used to like baking, but I hardly make anything anymore because it's so frustrating.

Do not buy Gaggenau. We have had the freezer break twice. The fridge break down twice. The oven broke down once. The microwave/oven break down. The wine cooler break. All these appliances were in our new house. This has been over seven years. The customer service is not great. You really have to fight for any understanding that this is just not acceptable. These products are supposed to be top quality, I disagree!!

I have purchased Gaggenau Induction cooktop and after less than 4 year elements on the right side stop working. Follow later within 2 months we lost all the elements. Dealing with the service has been absolutely discouraging. After numerous repairs they offer us to pay only 50% from original price. Yet our product is still under 5 years warranty. Extremely disappointing with the service and what this name is standing for. Clearly we did not get exceptional quality and we did not get good service. Hopefully your appliances will last over 5 years that you don't have to deal with service. Now My worries are what would happen to rest of my appliances in the Kitchen.