How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

LG Ranges Reviews

4,955,484reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.
Pros
  • Easy to clean and maintain
  • Versatile cooking options available
Cons
  • Quality issues with knobs
  • Customer service can be unhelpful

LG Ranges Reviews

Filter by Rating

  • (35)
  • (17)
  • (29)
  • (103)
  • (538)

Popular Mentions

    How do I know I can trust these reviews about LG Ranges?
    • 4,955,484 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about LG Ranges?
    • 4,955,484 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 4 Reviews 230 - 380
    Customer ServiceStaff

    Reviewed April 12, 2020

    I have an LG stove with Easy Clean. HA it is NOT easy to clean. I called the company back where I purchased it and they would not do anything, I called service and the man told me the clean cycle works correctly. I called LG and they got their money so that is all they care about. I am extremely disappointed with my LG appliances. This supposed clean cycle does not clean. I was told at one time this is designed to be cleaned after each use. I do not have time or energy to clean my oven everyday. Yes everyday! I cook something everyday. I am 70 years old and physically cannot get down on my hands and knees to clean an oven frequently. I will NEVER buy another LG again. Soon this stove will be sitting at the curb as trash!

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    Hello Karen.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Coverage

    Reviewed April 9, 2020

    I have 4 different appliances with the LG brand. I will never buy this brand again. Three out of the four appliances had major problems within a very short period of time. My range within 3 months. They expect us to repair it ourselves. Stay away from all of their products.

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    Hello Bob.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServicePriceStaffTransparency

    Reviewed April 5, 2020

    Update on 10/09/2020: This is a follow-up to the review I posted on April 5, 2020 and still has not been resolved. LG replied to have this issue repaired but due to COVID we were not going to allow a mechanic at the time to come into the house. LG has since not responded.

    Original Review: Like other reviewers, the same front left element of my induction range stopped heating. We are having the same problem and the range has barely been used and was purchased at the end of February 2019 but not installed and started using until May 2019. I have also tried unplugging the unit and plugging it back in but that did not help. We paid over $2,000 and the limited one-year warranty expired which is disappointing for how expensive this unit is. Very disappointed in the quality of this unit and we purchased several other LG appliances unfortunately.

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    Hello Mike.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Verified purchase

    Reviewed April 4, 2020

    This morning I tried to clean the over. I started with the "easy clean" procedure. There were still stains left, so I used oven cleaner from Smart & Final. I followed the directions on the can, but everywhere I sprayed the oven cleaner besides the inside of the door has become stained. It's almost as if the paint has been eaten away. I also didn't realize the difference between "easy clean" and self cleaning. Big difference! It seems as if the blue paint isn't up to oven cleaning products.

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    Hello Leo.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServiceTechPricePunctuality & SpeedMaintenanceStaff

    Reviewed March 28, 2020

    DANGEROUS product with flimsy knobs that could start a fire. Died in only a couple of years after using and following maintenance instructions provided from LG. Rude customer service and Repair technicians. No help from extended warranty and no proof shown to us that backed their findings. Buyer beware if you have small children or pets, the bottom oven door easily opens and could be tripped or pulled down while on or off. Knobs, logos and Black Stainless Steel peeled, faded and discolored after the first few months (also denied to fix or replace because they claimed wear and tear.)

    My Experience. We purchased our dual oven from Best Buy a few years ago and instantly had problems. The stove would turn on just from barely bumping the nobs and melted anything close to it. (Like bringing in groceries and the bag and food sitting to close.) Then after a few months the black stainless started to peel off and the knobs started to turn a goldish color and the wording was gone. The LG logo fell off as well... After contacting Best Buy where we had a purchased a 5 year extended warranty they gave us the runaround about wear and tear.

    We bought this oven because we wanted a oven that we could easily clean. I am disabled and was the primary caregiver for my mother who was on a transplant list and was in and out of the hospital. I watched reviews and saw the options for self cleaning and easy clean. Which I had to have because I didnt have the mobility or strength to put hours into scrubbing a oven clean. My mother and I both take immuno suppression medications for our different health problems and keeping the kitchen clean and sanitized is extremely important....The cleaning features were downright worthless. I followed the cleaning instructions and still had to get down and scrub and clean the oven until my knees were bruised.

    Fast forward to a few weeks ago. I noticed when I would cook the stove top wasnt heating up near as fast as it used to and the oven was only half baking the food. (I would have to rotate the food because the front part of the oven wasn't evenly cooking the food.) About a week after I noticed the problems with the oven it died. Only thing working was the clock...I went into Best Buy to get my receipt reprinted with my warranty information and called and scheduled a repair request and someone came out and inspected the oven.

    The man from LG took the whole oven apart and very rudely told us they werent going to warranty the oven. When we asked why he started heading toward the door and said someone would be calling us in a minute. My mom asked him why he couldnt explain and show us the issue. He stopped because I think he was expecting the person from the warranty place to call us immediately and came back to the kitchen. He told us our oven was filthy and the fan inside the oven was seized up from all the grease and the motors were blown...

    We asked him how that could happen and he said it's because we didnt follow the cleaning instructions and abused it.... He said grease and food got into the fans and couldnt show us how the food got to where he was saying the fans were located. He made us feel and look like slobs. I pulled out the bottle that came with the oven for cleaning and the items I used to clean and care for the oven and he said we didnt clean the fans.... Where does it say I have to disassemble the oven to get to the fans that are built into the roof of the top and bottom ovens? He said the range had food falling into it from the cracks.... There are no cracks on my stove top, the seals are still sealed and there's no way food would ever "fall" into it from the top....

    We spent $1700.00 for a oven that was supposed to be the best dual oven on the market, and would look brand new because it was smudge proof, easy to clean and would last forever. We have had nothing but problems and now we have $1700.00 sitting in our foyer because we have no clue what to do. We had to get a cheap oven from Rent a Center because we cant afford a replacement. We have been waiting to get a call back about the second opinion they were supposed to send out to look the oven over again. And they never showed or returned our calls.

    Worst experience I've had with a brand and after talking to others about how dangerous the oven is because of the knobs and the poor quality of the fake stainless steel and the undisclosed cleaning instructions LG's technician said we didnt follow. I will never recommend another product from LG and will make sure everyone knows of how I was treated.

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    Hello. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    TechPrice

    Reviewed March 24, 2020

    Cooks great! Seriously DANGEROUS knobs, huge FIRE HAZARD! Purchased Nov 26, 2017 delivered December 21, 2017. No problems with the cooking features as I love this stove for that purpose. However, I did not have any issues with the knobs turning on by just a brush or bump or even just standing close & assuming static causing the problem UNTIL LG sent a new control unit which is the entire front portion of the stove above the door due to the finish falling off in big chunks just by wiping with a damp rag! I wish I had just had my new stove painted stainless at a local paint shop as I did remove the knobs when not in use for fear my house will burn down until I noticed the stems cause the burners to turn on even more than with the knobs on so now I trip the breaker to the stove and NEVER leave my house or go to sleep with that breaker not in the OFF position.

    I realized the burners actually heated up when I sat my cold bag with a gallon of milk I had just purchased on the stove top. Turned to go get another bag from car & came back in to a smoke filled kitchen & a melted cold bag including the entire bottom of the plastic milk carton with boiling milk all over the stove & running down the front of the door! It took approx 25 secs to grab the bag & return to the kitchen but I had sat the bag on the ultra burner unfortunately! It works very well!

    Now if the control panel is barely touched by a mere piece of clothing the broil turns on HI and my oven is locked yet the door is not shut so it’s not useable but it still turns on! LG will not assist you other than advising you to have a repair person come check it out & at your expense since the warranty is out. I wish I could say buy this stove you will love it but the Fire issue is the only reason I cannot. I now cut my breaker off to my stove before leaving my house or going to sleep! Also, I cannot get an answer from LG, but my lockout feature only prevents the oven from being turned on, it does not lock the stove top controls! I paid a little over $1300 for this stove. I am going to try to find a fix, either knobs that lock or a person to rewire my control panel to prevent the fire hazard! I will post a solution if I am able to find one that is inexpensive!

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    Hello Janet. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer Service

    Reviewed March 7, 2020

    No bumpers or feet on heavy grates which immediately scratched cooktop just placing them on brand new gas range. LG should have corrected this problem before putting on market.... now trying to get oven liner to cut out and put underneath grate so I can at least put pots on stove without worrying about scratching brand new gas range.

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    Your feedback is very important to us and the grate concerns will be shared with our product team.

    If you have additional concerns or questions, you can contact our Customer Support by any of the below options:
    Phone: 1-800-243-0000
    LiveChat: https://www.lg.com/us/support/chatbot
    Email: https://www.lg.com/us/support/email-appointment
    Facebook Messenger: https://www.facebook.com/LGUSA/

    Twitter DM: @LGUS

    The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP

    Customer ServicePriceStaffRates

    Reviewed March 5, 2020

    We purchased new appliances from ABC Warehouse back in December of 2019. We chose LG due to the price and the aesthetics. We purchased a washer, dryer, fridge, two ovens, microwave, stovetop, hood and dishwasher. We were set to move into our home on Feb 7th of 2020. The last week of January we received all appliances except the hood vent and dryer. At this time, ABC said LG rep was not getting back to them and they had no time table on when the other two appliances would be delivered.

    Since the other appliances have been delivered, we have called 4 times to get some sort of answers and each time they either redirect us to ABC (who has tried contacting LG but has been unsuccessful) or they say the appliances will get there eventually... We have now been in our home for a month and unable to use our stovetop nor do any laundry. LG customer service has been horrible to work with as they are giving us no answers nor are they being friendly on the phone. I am extremely dissatisfied with LG and at this point I would not purchase LG appliances in the future nor recommend them to others.

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    Hello Ryan. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    PricePunctuality & SpeedTimelinessHonesty & Transparency

    Reviewed March 3, 2020

    Purchased the LG 5 element double oven slide-in range in late June, 2019 along with an LG dishwasher. In September, while using multiple elements, the range must have overheated because it shut off and flashed an error notice that I had to dig deep on the web/blogs to figure out what it was...Best I could come up with was motherboard failure. I cut power from the circuit and the next day and since, no problem with the error. THAT is not the issue right now. Let's start with the cooktop. I am OCD with cleaning the top. It even gets a wipe down when it hasn't been used. There are white marks on 3/5 of the elements. The previous range, which was 15 plus years old did not have these marks and that cooktop took a beating.

    I get things that are used cannot look showroom new, but 8 months of not daily use and it looks older than the previous range...which is very frustrating. Now let's move to the ovens. This model has the bright blue enamel interior. The easy clean function does NOTHING at all. Spills and drips happen and the easy clean was one of the reasons I selected the LG model. Ok, so I just gently wiped the minor spills and drips with a wet rag when the oven cooled and would do the self clean as needed. I wipe the glass on the oven doors regularly and honestly have no clue how there are drips in between the glass on both top and bottom. You can't see it unless the door is open or the light is on but they are there and shouldn't be unless there is a problem with the door/glass seals..

    NOW, today I ran the self clean cycle for the first time since purchasing this unit. I am absolutely livid!! The cycle ran for four hours and then it took some more time to cool so I could wipe the accumulated ash from all of the cleaned spatter and drips that I couldn't wipe out. Both top and bottom ovens look ruined. The grime just cooked into the finish! While wiping with the damp towel, it was shiny and looked clean. As it dried, it looked like bacon cooled bacon grease. I wiped again with another towel and dried with a microfiber cloth...still there and will NOT go back to the shiny finish and seriously looks like coagulated bacon grease.

    This range was not cheap but is manufactured extremely cheaply. I am sick to my stomach with my decision to buy this unit as opposed to one that was more readily available. The dishwasher I have no problem with so far but this range is absolute JUNK! I looked at many reviews prior to purchase but I wish I had looked at this site before purchasing this unit because this would have tipped me into the cons...don't buy column. Do not purchase an LG range!

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    Thanks for bringing this to our attention, Nicole. We would be more than happy to look into this further with you to see how we can best assist you with getting this resolved quickly. Shoot us a private message and we will be more than happy to help you with this. ^CP

    Reviewed Feb. 15, 2020

    The front left element of my induction range has stopped heating. The indicator light turns on, but the pot never heats up. It also doesn't recognize when a pot is NOT on the element like the other elements do. I tried unplugging the unit and plugging it back in but it didn't work. This range is over $2000 and has been in use for less than a year. Unfortunately, I purchased it barely over a year ago - a couple months before moving into my new house - which means that that warranty has just barely expired last month. I bought a whole set of LG kitchen appliances for the new house and 3 of the 4 have had problems so far (fridge compressor went out a month ago, microwave plate broke in half randomly while cooking 6 months ago).

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    Hello Trevor. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaffTransparency

    Reviewed Feb. 14, 2020

    Bought this stove to replace another LG range model that had a recall on for burners that would not turn off but LG refused to do anything. With hesitation I decided to buy another LG range because it matched my other appliances and 11 months later I am again without a functioning stove. The motherboard has to be replaced as the right burners will not turn on unless you turn on the left burners in addition to the oven not turning off sporadically. While they have agreed to replace the part, I have no guarantee beyond that.

    Having paid $1800 to replace my previous range in addition to a LG tv in the last year, I have lost all confidence in the LG brand and will ensure to share my experiences both with the products and lack of empathy by the customer service employees. Customers do not want to hear that "appliances break down" and other responses like "how would me putting myself in your shoes right now help you?" or when commenting about the condition of my previous White Westinghouse range reliability making statements such as "you replaced it for a reason though didn't you?" The reason at the time was purely updating my kitchen. While LG products are aesthetically pleasing, they are simply unreliable and a safety concern.

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    Hello Beverly. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Feb. 5, 2020

    We purchased our gas range from Home Depot. The first range had a gas leak and home Depot replaced it with the exact same. Down the road the knob for the oven head broken. I called LG and mentions the broken oven knob and also mentioned that we had smelled gas coming from the stove. They sent out a technician to fix the oven knob but not check to see if the stove was leaking gas. We experienced natural gas smells on and off in our kitchen. So then I decided to call again and then they sent someone out to check on the gas leak. It was leaking gas due to a manufacturer defect just like the very first stove. This gas leak had been going on for about 9 months.

    LG has horrible customer service, long wait times on the phone and they do not care that this natural gas that has been leaking from their stove has caused health issues for all of our family members. The health issues that we as a family have experienced are lightheadedness, burning eyes, headaches, ringing of the ears, flu like symptoms, breathing problems and chest pains. After the repair of the gas leak we called LG to let them know we do not feel comfortable with having their gas range in our home after this being the second one that has been leaking natural gas. They did not care. They did not show concern. They were not willing to provide a new unit. The care of this company is not about the well-being of their customers.

    We have also had trouble with the refrigerator and dishwasher being stainless steel having rust on them. I did also bring this up during the phone call but they said that's not their problem. Not sure how you can call something stainless steel put your name on it and then say it's not your problem. All of these experiences that we have had with our kitchen appliances happened within the first year we bought them. I hope this helps others make a informed decision on purchasing LG products.

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges
    We are so sorry to see you have had this experience with your range. We apologize that this experience has been less than ideal. We would love the opportunity to turn this experience into a positive one. Please contact our Customer Support by any of the below options:
    Phone: 1-800-243-0000
    LiveChat: https://www.lg.com/us/support/chatbot
    Email: https://www.lg.com/us/support/email-appointment
    Facebook Messenger: https://www.facebook.com/LGUSA/

    Twitter DM: @LGUS

    The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP

    Maintenance

    Reviewed Feb. 5, 2020

    Had this stove for less than a year. So far the lower control board failed, the broiler has failed and the cook top has now failed, the wiring harness BEHIND the stove has melted and needed to be replaced. The easy clean function is worthless, the cook top gets very hot when using the stove as described in the video. The buttons on the control panel are not satisfying to press and very mushy with no positive feedback. Do not get this stove, go with another brand/model. I have been without a functioning stove for four weeks now and LG/BestBuy has been at my house over 5 times to make numerous repairs and it still does not work properly. Stay Away.

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    Hello Thomas. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Reviewed Feb. 4, 2020

    I have owned my stove for two years. Food has to be turned because it heats in the back too much. The water cleaning system is a joke. This has put me back sixty years. I am trying to clean by hand which is almost impossible because of the porcelain interior.

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    Hello M.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Customer ServicePriceMaintenance

    Reviewed Feb. 1, 2020

    I purchased a double oven in 2018 & within six months the numbers on all the knobs were coming off. Mind you, I paid over $1300 for this range. I requested replacement parts through filing a complaint with the BBB, because LG wanted me to buy the knobs, because the warranty had expired after emailing & talking with them on several occasions. First, they set the wrong color knobs, the second time they only sent two knobs, with one being damaged & the wrong style and the third time, all the knobs they sent were different & they only sent four.

    This is the worst company I've ever had to deal with & the worst & cheapest made appliance I've ever bought. I've never had an oven where the numbers have came off the knobs. They are ripping off the consumers by producing these defective knobs & then trying to make you buy more & when you file a complaint, they give you the runaround & send you the wrong knobs, so they don't have to replace them for free. I have been going through this process for two months & still do not have the correct knobs on my oven. I spent over $5000 buying all new kitchen appliances and this is how they treat their customers. It's not like my appliances weren't registered on their site, so they had the correct model & serial number. Buyers BEWARE when buying LG products. You will get the run around when trying to get the right parts & cheap production.

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    We are so sorry to see you are experiencing this issue with the knobs on your range. We would be happy to get replacements sent out to you free of charge. For assistance, please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP

    Customer Service

    Reviewed Jan. 23, 2020

    I see that others have complained about the knobs on their gas ranges turning on too easily. I left my house one day with a cat, 2 dogs and a parrot in the house, and fortunately was called back by my security company before I left the neighborhood. Upon returning to the house I walked in the house and smelled gas. The knob must have been leaned against accidentally and it turned on the gas. All my pets could have died, There could have been an explosion in the house, I could have been burned or killed. I want this issue fixed.

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    Hello Janice. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Profile pic of the author.
    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 18, 2020

    We originally purchased our LG LRE3061BD range in September of 2017. Within a week of owning it the cooktop cracked. We called to get a replacement but being as it was a newer model the replacement tops were backordered several months. Going several months without a stove would not work as we are a house of 5 and I need to be able to feed our littles. We went out and purchased another one of the same model as all of our appliances were a matching set.

    Now fast forward to today and our cooktop is cracked AGAIN. There was no moment where we saw it crack. We went to the stove which was off at the time and saw the crack. I have owned several cooktops over the years and have never had the glass crack before. Now I've had the same model crack twice in two years. I called LG and they informed me that it was no longer under warranty. They also told us that there is a recall on this particular cooktop for the burners not working properly. After hanging up and researching the replacement part I called LG back. If I'm going to Shell out another 350.00 for a replacement cooktop I want the recall fixed as I don't know if this could be what is causing the glass to crack.

    When I call back I speak to someone else who now tells me there is no recall on this model. I don't understand how in 5 minutes there is such a drastic change in the information I'm being given. I ask to speak to a supervisor and I am placed on hold. The man gets back on and says that he spoke with his supervisor and has escalated the call and a supervisor will call me back. I asked when they will be calling and he says that it will be 24-48 hours for the message to get to the supervisor and for them to call me back. I explained to him that this would not work as I either need to order a replacement now or go get yet another new stove to be able to cook for my littles. He says it takes that long for the "message" to get to the supervisor.

    I explained to him that in this day and age with email and phones it does not take 48 hours for a message to get to someone. He puts me on hold again and tells me he spoke with his supervisor again and he will review the information and call me back in a few minutes. That was almost an hour ago. We shall see if they call back and if it goes anywhere. I would not recommend purchasing this product. I believe the small triangles in the glass are playing a toll on the structural integrity of the glass. This is the only difference between the cooktops I have owned previously and the two that have now cracked. I am not hard on my appliances and it breaking twice in two years is unacceptable.

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    Hello Heather. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Reviewed Dec. 27, 2019

    Like so many other comments on here, our oven enamel is coming off of our 2014 LG gas range. As with other comments, LG dismisses it as a cosmetic issue. Our oven is convection and we are also worried about ingesting particles of porcelain enamel. I am from Calgary, AB and am trying to find out whether any Canadian consumers are trying to put together a class action lawsuit against LG for the above issues. Let's do something because this is not right!!

    Thanks for your vote!
    Customer ServicePriceReliability

    Reviewed Dec. 11, 2019

    LG claims that their appliances are "built to last," but that is definitely not true for this gas stove. After only a few years of gentle use, it is falling apart. All the knobs are cracked, loose and need to be replaced, the centre grill cracked and broke, the LED display is starting to act up, the convection oven fan is pretty much useless. Gas valves are also really touchy and can be accidentally activated by accidentally bumping them. Parts are super expensive! LG wants almost $80 per knob to replace (there are five of them) and $240 for the grill assembly -- $640 + tax just for these parts! There are no electronics or moving components to knobs and grills -- they should last forever -- but they don't. Lots of complaints on the internet about LG stove knobs. Replacement knobs look like the same junk as the originals. No improvements. I called LG customer service to ask what they mean by "built to last," but nobody could really say.

    My family and I are really disappointed that LG makes false claims about reliability and then charges outrageous prices for parts. Appliances should be repairable - at affordable prices - not disposable. We will be getting rid of this unreliable piece of junk and buying a stove from a reputable company. Please consider other manufacturers that are committed to reliability, service and environmental responsibility. LG does not deserve our business.

    Thanks for your vote!
    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 8, 2019

    I will start by saying that I currently own and have owned many LG products over the years and have been well pleased. I researched appliances for sometime before deciding to purchase LG. I purchased a LG gas double oven slide in range, space saver microwave and dishwasher September 2018. Range had to be ordered and was not installed until October 2018. In less than 2 months the range required a major repair in which multiple parts including the mainboard was replaced. After several attempts from service repairman it was finally repaired January 23, 2019. Issue was determined that there was a direct short. Fan did not work because both the mainboard and relay board were blown so fan did not work to control flames. Oven shuts down and cannot be used.

    November 24th, 2019 the same issue occurred again. I had to make several calls to customer service and demand to talk to a supervisor to even a get a service call scheduled. (Let me disclose that this appliance is now just out of the 1 year warranty.) I have requested that LG replace this $2700 range with a brand new one due to its significant electrical and safety issues. An "executive" that only provided a first name and support email contact emailed me to apologize for my inconvenience and offered for me to contact him with any questions or concerns. I have emailed him twice with no response. I am beyond disappointed and the lack of concern from LG is unacceptable. I have asked for contact information for an LG representative that can actually do something to help from both the "executive" and customer support with no response. I have huge concerns since this will be the 3rd mainboard installed in less than a year.

    Thanks for your vote!
    Price

    Reviewed Nov. 22, 2019

    I purchased a higher end LG double oven gas range. It is made poorly using cheap and thin material. They used a silver film for the knobs to give the appearance of stainless steel. I didn’t even realize a metal looking film was used on the knobs until it started bubbling after a few uses. A year and a half later the bottom oven displays an F19 code. An LG technician replaced the harness and the ignition. 2 years later the exact same issue happens. I contacted LG and they do offer warranties for faulty products. Their products are awful especially for what you pay. There are so many other brands who provide quality products at a reasonable price and stand behind their products. I will never purchase LG products again and DO NOT RECOMMEND their products especially their ranges, refrigerators and dishwashers. They all begin to have issues and fall apart within 2 years and you will have to keep having them repaired around every 2 years.

    Thanks for your vote!
    Price

    Reviewed Nov. 4, 2019

    Purchased range with 1 year warranty. Clock stopped working 1 yr. 4 mo. Offered to replace part but not labor. I'll put part in myself. NOPE. Someone must diagnose problem then order part then come back out and replace it. This will cost 10 times what the part costs. NEVER NEVER NEVER buy LG!!!

    Thanks for your vote!
    Coverage

    Reviewed Oct. 28, 2019

    I just purchased my LG double oven range one month ago. Cleaned the cooktop as required by manufacturer. Razored off the food stuck on as by manufacturing specs. A stuck on piece of rice being scraped off by the razor provided with the range caused a chip in the glass. The rice and a piece of glass top came off together. LG states this is not covered under warranty and will not repair. Cleaning a stuck on piece of anything should not cause a piece of glass to come off with it. I bought 3 LG appliances at the same time and I will not buy again. I have had a glass cooktop range before. Cleaned it several times the same way never a problem. This range was over $1000. That glass top should be bulletproof as far as I’m concerned.

    Thanks for your vote!
    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedReliabilityEase of Use

    Reviewed Oct. 16, 2019

    Absolutely disappointed with this stove. We bought it because of the good review. It have nice features, but it is always defective. We had the technician four times during the warranty period. Now the warranty is over, and still need him on a regular basis. Every appointment is scheduled weeks later, which is very annoying. (imagine 2 weeks without oven). Among the CON of this oven- Automatic cleaning burn the fuse, every time... unless you move the oven 3 feet from the wall, suggested by their own technician (Gee, we are in 2019!!!). The induction burners have an intricate inside panel, when one is defective 2 or 3 stop. They were supposed to be independent. Every time you open the panel, one of the button break. And most of all, the service is horrible, from the long waiting time on the phone, to the unacceptable delay for the technician visit, to the technician fees... And ability. Please do yourself a favor, choose another one.

    Thanks for your vote!
    Installation & SetupPunctuality & Speed

    Reviewed Oct. 12, 2019

    We purchased 4 appliances from them for a rental unit - dishwasher oven, microwave, and a refrigerator. The oven started smoking with a an electrical issue upon its first use. It took over 2 weeks to go through their horrible warranty program, only to reach out to Home Depot to get their help. They replaced the unit. The dishwasher broke next, won't even start. LG sent 3 videos and wouldn't schedule a repairman until we pushed for it. The repairman didn't show up for the appointment and now we are waiting 10 days for another. Today, our microwave isn't working at all - except the turntable. No heating, nothing. The only thing that is working so far out of this expensive package is the refrigerator. LG is costing us time and money in this investment property. Would we ever buy LG again? Heck no! The electrical issue with the new stove alone was cause for a huge concern!

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Oct. 11, 2019

    We bought our range in May of 2017. By Sept of 2017 it required its first service. It stopped working due to a problem with the connection. It was repaired and was covered by warranty. Now, it’s Oct 2019. The burners don’t heat correctly. The front burner is heating too hot while the left front doesn’t heat at all. Stays lukewarm. Then when I turn on the rear burner the front right comes on. My range is either possessed or just that jacked up. I wouldn’t get another LG range if it were free and came with a professional chef! Do not buy this product.

    Thanks for your vote!
    Ease of Use

    Reviewed Oct. 7, 2019

    Model number LRE4213ST Household Electric Range. Most concerning is how ridiculously easy the knobs turn. Just walking by or leaning too close to the stove turns them on. We now have to fully remove the knobs whenever it is not in use because we have had several close calls. Aside from being unsafe this range heats unevenly, turns off at inopportune times and is very difficult to use.

    Thanks for your vote!
    LG Ranges
    Response from LG Ranges

    Dawn,

    We want to help. Can you send us your phone number and serial number and we can research all options for you?

    Reviewed Oct. 4, 2019

    Couldn’t get the icemaker working..then range oven keeps burning memory card.. Had techs in and so far $350 for parts on stove and still not working. Have gone a month and a half NO OVEN. LG do not stand behind their products.. WOULD NEVER RECOMMEND AN LG APPLIANCE..

    Thanks for your vote!

    Reviewed Sept. 23, 2019

    The knobs are not safe just brushing against them just as other reviewers have said and you have gas leaking into your home-no safety lock position. The oven warms up to 500 degrees no matter where you set the temperature, I have burnt everything I put into this oven as I cannot calibrate to get a correct 350 degree which is at where most baking is done! There must be some website or news outlet to alert the public of this piece of junk produced by LG. Will not be buying nor recommending any product made by LG. I will be putting this on our Nextdoor website as there are lots of homes here in upper $$ that are buying and replacing appliances in their homes!

    Thanks for your vote!
    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Sept. 23, 2019

    I was remodeling my kitchen and bought a brand new range and an over the range microwave, delivered 12/2018, installed in Feb 2019 due to kitchen not being ready. When started using it I noticed some white spots or discoloration on the stainless steel front of the range. As the range worked fine I did not immediately call CS to see if anything can be done about this issue. Then the microwave stop working so I called CS and told them about both appliances and they scheduled a time to come out for the MW but told me they would be get back with me about the range which they never did after a week.

    When the guys came out to look at the MW I showed them the spots and they tried cleaning them as well. They said I'd have to call back in as nothing was scheduled for the range just the MW. They even confirmed that the front face of the range could be replaced a simple fix. I called the next Monday to ask about this again and the first guy told me from what he could see, from a photo I had sent in the first time, it was nothing that can be done about it. So I ask why he thought that from looking at a photo, he said he would get me over to a supervisor. After being on hold for 20 minutes a guy got on the phone and told me that if I would have called as soon as I noticed the spots that they could have replaced it based on a defect but since I waited that there was nothing they could do about it.

    He said it might be a chemical reaction but I told him I've only used what was recommended for me to use. I asked them if they could replace the front piece and he said no that because I waited that there was nothing they could do about it. Yes I waited until the MW stop working before I called because the range was working fine. I know that if CS wanted to help and replace one piece that they could have but they punished me for waiting, it's not as if I was asking for a brand new range. I've already have had a few people ask me what LG did about taking care of the range and now I can let them know and everyone know that they chose not to do anything because I was busy and didn't call right away. I will never buy LG again!!!

    Thanks for your vote!

    Reviewed Sept. 16, 2019

    Our oven range of its own volition heats up to maximum heat, will not shut off and has to be totally unplugged from electricity. This happened to me 6th Sept 2019. LG has a recall with full in home service for many units exhibiting this potential catastrophic fault. When contacted LG informed me my model was not on the recall list. Their concern and help consisted of advising me to have a recognized LG technician at a cost up to $240 check to find the problem and get it fixed. Check the recall. Judge for yourself if you now want to risk your home, property, life and physical injury buying a LG electric oven range.

    Thanks for your vote!

    Reviewed Sept. 14, 2019

    Oven heats unevenly. Have to rotate food during cooking to ensure even browning. Discovered today that “easy clean” is not the same as self-clean. The easy clean feature is absolutely worthless, like trying to clean grease with lukewarm water. There is no self-clean option on this oven. I definitely should have done my research before purchasing!!! Biggest regret of my kitchen remodel.

    Thanks for your vote!
    Customer ServiceInstallation & SetupReliability

    Reviewed Sept. 9, 2019

    Disappointed. LG gas stove - LSG4513BD. Main burner on LG gas stove top not working in 35 days after install. Bought LG appliances (gas stove, microwave and dishwasher) from Best Buy because of discounts for delivery and price matching. The delivery from the Best Buy subcontracted installer was terrible bringing the wrong stove initially and then rushed to install appliances and scraped my floor. I sent in a complaint to Best Buy and got no response. These guys were incompetent and bottom line, don't buy appliances from Best Buy just because you buy computers or phones from them.

    To make this experience even worse, a burner on the LG gas stove is not working 35 days after purchase. Best Buy does nothing and directs you to LG and they are sending a service company with a Sears name giving me an 8am to 5 pm window for repair and no way to communicate with them to firm up am or pm. LG reliability is seriously disappointing and their service follow up is a pain.

    Thanks for your vote!

    Reviewed Sept. 8, 2019

    Everything about this stove is fine except for the front burner grids. Some fancy designer who has never cooked on a stove in his life decided that it would LOOK GOOD if the front burner grates curved in to match the shape of the griddle. It leaves a big gap on the outer corner of the stove and I ran into the frying pan handle and the pan and all of its hot bacon grease contents went flying across my kitchen. I thought I was being more careful when I hit the handle of a pot of hot stew and it went flying across the kitchen. You must keep your children out of the kitchen when using these front burners. THIS IS A HUGE HAZARD! DO NOT BUY AN LG STOVE WITH GRIDDLE IN THE MIDDLE.

    Thanks for your vote!
    Coverage

    Reviewed Sept. 8, 2019

    My stove arrived today. As I wiped the interior oven to get ready to use it, my rag was covered with blue shards. I called the company, they could not explain it. It is being returned. Some of the shards were tiny, almost dust like. Others were larger. I can't imagine how a baked chicken or roast would not be ladened with these particles. Scary.

    Thanks for your vote!
    Customer Service

    Reviewed Aug. 29, 2019

    All 5 stove control knobs have melted and deformed because they are plastic and located directly above the oven. LG customer service instructed me to find the oven model number and after pulling the oven out they then advised me that some ranges do not have the model number on them so they could not help me replacing the knobs. I’ve used the oven once. Don’t buy LG appliances.

    Thanks for your vote!

    Reviewed Aug. 17, 2019

    Purchased appliance 7/06/2017 from Lowe's. When bending near dials on front of range, they turn on easily at one time causing plastic on burner to melt & stick. Unable to remove since burned into top of range surface. Would be better styled with 1 large burner & 1 small burner in front & same in back of surface. In order to use small burner, dial easily turns on. This range compared to my other range, seems to splash oil more around surface. Must keep lid partially on cooking pan so as not to have this occur.

    One 10/21/18 called company due to right front burner not cycling down. My 1 yr. guarantee ran out few days before. Company sent repairman at no cost to me on 10/23/18 since guarantee just ran out. This was truly appreciated by me. I also made mistake ordering this style of range since it was not self-cleaning. Very upset with myself since I have disability make it difficult to bend down for long length of time to clean it myself. My wish is that dials should be at back of range & burners in different positions on surface. This would also would be a safety factor for small children in home.

    Thanks for your vote!

    Reviewed Aug. 15, 2019

    Lrg3095st. Have almost all our appliances, washer/dryer and TVs LG and they have been very high quality and very reliable. However this range has been a exception. Had several service call for melting knobs and temperature control and latch adjustment. Now it is a little over 5 years old, the front oven door is starting to rust through. LG says this is pretty much normal and they will not make good for their problem so I suggest that you stay away from their stainless steel ranges until they fix their manufacturing problems.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverage

    Reviewed Aug. 15, 2019

    I am very upset with my LG purchase. Back in January 2019 my stove was delivered & installed. Everything seemed fine until I decided to clean the stove using the self cleaning feature on Friday, 8/9/2019. After using the self cleaning feature the enamel on my stove is burnt in the corners of the door. During initial conversation with the Warranty Department I was given a case number and told I would be contacted to arrange an appointment time for their technician to come take a look at the stove. Two days later I receive a phone call from a service company explaining that my cosmetic defect is not covered by the warranty and if they come out and determine it is not a manufacturer defect I will have to pay a service fee. I shared with her my concerns of over-heating or possible burnt enamel and explained that I did not feel comfortable with this scenario.

    I called LG back and they decided to send out a Certified LG technician. He called this morning 8/14/19 and said he would be here between 2-5. When he arrived (5:10pm) today he said has no idea what caused these marks, he even noted that he could not test the oven because it happens during the cleaning cycle when the door is locked. He placed a call to his tech team back at the office. Even he gets placed on a LONG hold! He shares with me that he needs to get to his next appointment and will call me back with their determination. When he called me back I was told they are not going to cover the defect that it is burnt on food. (Huh!!)

    First how do they know. They were not here? The technician that physically looked at the stove and did not come up with this scenario - a person on the phone did??? But even with this possible scenario - I asked how can food get in-between the gasket and the door? Yet there is no burnt on food anywhere else in the stove. Not even on the floor of the stove! He tells me there is nothing he can do to call customer service again. Now we are waiting on a 2nd technician visit. Please keep in mind I have literally spent hours on the phone with each call. Taken 3 hours off from work today and will need to take additional time off on Friday for the second appointment. I hope this nightmare ends soon.

    Thanks for your vote!
    Customer ServiceCoverageStaff

    Reviewed Aug. 15, 2019

    I am very upset with my LG purchase. Back in January 2019 my stove was delivered & installed. Everything seemed fine until I decided to clean the stove using the self cleaning feature on Friday, 8/9/2019. After using the self cleaning feature the enamel on my stove is burnt in the corners of the door. During initial conversation with the Warranty Department I was given a case number and told I would be contacted to arrange an appointment time for their technician to come take a look at the stove. Two days later I receive a phone call from a service company explaining that my cosmetic defect is not covered by the warranty and if they come out and determine it is not a manufacturer defect I will have to pay a service fee. I shared with her my concerns of over-heating or possible burnt enamel and explained that I did not feel comfortable with this scenario.

    I called LG back and they decided to send out a Certified LG technician. He called this morning 8/14/19 and said he would be here between 2-5. When he arrived (5:10pm) today he said has no idea what caused these marks, he even noted that he could not test the oven because it happens during the cleaning cycle when the door is locked. He placed a call to his tech team back at the office... Even he gets placed on a LONG hold! He shares with me that he needs to get to his next appointment and will call me back with their determination.

    When he called me back I was told they are not going to cover the defect that it is burnt on food. Huh!! I ask how can food get in-between the gasket and the door? Yet there is no burnt on food anywhere else in the stove... not even on the floor of the stove! He tells me there is nothing he can d. To call customer service again.... Now we are waiting on a 2nd technician visit. Please keep in mind I have literally spent hours on the phone with each phone call. Took off 3 hours of work today and now will need to take additional time off on Friday for the second appointment. I hope this nightmare ends soon.

    Thanks for your vote!

    Reviewed Aug. 12, 2019

    I bought this oven not even 2 years ago. It is absolutely true the turn when you reach over it or if you brush against it when cleaning it. But my main problem I noticed yesterday the paint is peeling off along the edges. What the hell! I spent a lot of money. I Don't even use it every day, maybe 2 3 tops. Also if you think it is smudge proof yah right. I bought the fridge dishwasher stove, they smudge worse than any product I have seen.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 11, 2019

    I purchased an LG stove brand new on 3/28/2018. My stove would not heat this morning on the top or in the oven. I contacted my appliance repairman. My terminal block had a burned connection! Not even a year and a half old yet. Safety record will be my first choice next time.

    Thanks for your vote!
    Customer Service

    Reviewed Aug. 8, 2019

    I went on the LG website and used the chat feature. After explaining "my question" I was referred to a third party website and was solicited to sign up for some service business to receive an answer to my simple question. We spent $4700 for a kitchen appliance set three years ago and they send me to a third party, for charge, to receive a simple answer. Question was, "Is my stove's cook top supposed to be level from front to rear?" LG Electric Range Model LRE308BD.

    Thanks for your vote!

    Reviewed Aug. 7, 2019

    I have an LG Gas range. The temperature sensor in oven has gone out for the second time. Of course it’s not in warranty and of course the part isn’t either. Over $200. To fix again. This is the last time I buy LG.

    Thanks for your vote!
    Customer Service

    Reviewed July 23, 2019

    The knobs on the LG gas range will turn on just by reaching over the stove to get something and turning to walk away. They turn past lite and fill your house with gas. You barely touch them and they do this. This is very dangerous. I have come home 3 times in the last year with my house filled with gas. My elderly mother took a pan off the stove to wash it and then went to the living room not noticing the smell. I came home and nearly passed out when I walked to the kitchen.

    I see that there are many reviews with this same issue. I have called LG and they keep trying to send a technician. I have explained it's not a technical issue. Is a very poor design. They will have their safety team call me within 24 hours. I think something needs done about this. People are or probably already have been killed. They certainly have to be aware of this with all the reviews I have read. Next step is to go to the News and do a demonstration so people will be aware and not purchase from this company. Like I said it has happened 3 times in my home and it's dangerous. Please do not buy LG gas ranges.

    Thanks for your vote!

    Reviewed June 14, 2019

    My husband came home tonight to the alarming smell of gas as I was in our family room with a mild headache, I wasn’t sure what had triggered it. He immediately started opening up all the windows. To my horror, the gas knob on our LG gas range (model LSG4513ST.BSTELGA) was in on position with no blue flame visible. Had he not been home to smell the gas leak, I could have easily DIED! Yes DIED!!! It is not the first time this gas range has been in the”on” mode unintentionally.

    It’s been two hours now that the windows have been open in this hot AZ summer, as we continue to air out the house. Unacceptable LG!!!! I now come to realize after reading the numerous disturbing reviews, this is an ongoing defect in their product. I’m not taking any chances with my family’s safety. We will be shopping for a new safer range ASAP. Please do not buy this range new or used. Like others have said, this needs to be discontinued before someone is in danger of losing their lives. Not an exaggeration.

    Thanks for your vote!

    Reviewed June 11, 2019

    Worst gas range knobs ever. Cheap plastic knobs that peels with heat and connection to position breaks. Never had this happen with any other gas range used. LG should stand behind these knobs and replace all at no cost.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 11, 2019

    We purchased the LG gas range through Costco in October of 2017. Purchase through Costco extends the one year warranty to 2 years and using the Costco CitiCard for the purchase extends the warranty for two more years. We began having problems with the range in 2018. When we would turn the oven on we thought there was a smell of propane - this gradually became worse and worse. We noticed it a great deal when attempting to use the Easy Clean function - the burner would not light and the oven would not function during that process. Then we began to notice a problem every time we turned the oven on.

    We had the propane company come out and check the tank and flow regulator and everything checked out okay. We contacted LG and after some back and forth and delays the sent a local repair company out in November of 2018. The repair person checked the oven and felt there was a problem with the oven getting the proper amount of air to light. LG support told the repairman they would send an oven valve. That repair was not done until the middle of January 2019. I was told initially by LG to absolutely not use the oven until it was repaired. That meant we went through Thanksgiving and Christmas without being able to use the oven. In between all of this, the owner of the propane company came out and checked the gas flow to the oven since LG was saying they felt the problem could be the propane flow. The propane company did a water column test on the propane from the pipe to the stove and it was perfect.

    We began using the oven again and gradually problems began once again until one morning when my husband turned the oven on and the house filled with gas. We rushed around opening all of the windows and turning on fans even though it was a cold morning. This time I not only contacted LG but also contacted Costco concierge. Once again the repair person came out and inspected. He said when the oven is on there is a really bad metallic burning smell and it wasn't lighting properly. He once again had to wait for LG to send repair parts which he replaced as instructed. After completing the repairs the oven was still not lighting properly and was shooting gas. He made several attempts to get it working. The only way the gas would light was if he put his head into the oven and blew into the convection opening. Yikes! This oven is so not safe! I was very concerned that he might be injured by doing such a thing.

    Now we are once again in a holding pattern waiting for LG and Costco Concierge to come up with a satisfactory solution. I am fed up with the situation. Not only are we having these problems but this is not a very good range overall. When baking or cooking anything in the oven it is necessary to keep turning the food every few minutes or the back side of the food will be overly browned or burned. The other problem with the oven is there is no shield on the top of the door and if one isn't careful while the oven is open it is very easy to be burned on the leg by the hot metal edge. I haven't had a problem with the knobs on the top being bumped and turned on but when I am cleaning the stove top I usually remove those knobs so that I can clean that surface too.

    The burner parts are pretty junky metal but fortunately, they are removable and with some work, it is possible to get them looking okay. I am noticing some rusted areas on the burner caps which seem to be crummy cast iron but I just scrub it off. On the whole, the range is a lot of work to keep up. We won't even go into the Easy Clean (it's a dud) and the regular oven cleaning function is not so great either. Since we now have no idea how much longer this will go on we have purchased a countertop oven to use. We had borrowed one from a neighbor but since this has gone on for far too long we are appreciative of their kindness but don't want to continue borrowing. I feel that LG is just stalling us as long as they possibly can and only hope I can count on Costco to insist they make this right.

    Thanks for your vote!
    Customer ServiceReliability

    Reviewed May 28, 2019

    I have had LG service out to fix my 15 month old stove 6 times and it still won't maintain a temperature. The LG service department will not change out the defective stove saying that the replacement parts put on to NOT fix the problem weren't major parts. They can set up a 7th service call to NOT fix it again. They stink AND the product stinks.

    Thanks for your vote!
    Profile pic of the author.

    Reviewed May 12, 2019

    You can be reaching for something and the knob will turn on. It was on one day when we left the house and I had a cookie sheet sitting on top of the stove. The glass became discolored. It was under warranty at the time, I called to have the service people come out thinking there would be some kind of fix. The tech showed me how to lock the stove to prevent the burners from accidentally being turned on. There was no fix to the problem.

    Thanks for your vote!
    Customer ServiceCoverage

    Reviewed May 7, 2019

    Total runaround. In the first year my knobs have melted, called and complained and they were not covered, they said I shouldn’t use the oven for heat! Sent an email complaint. They sent me new knobs. Year 2 the door is rusting inside behind the glass, again not covered, told it was a maintenance problem, the door is getting wet!! Inside!! Also the knobs have melted again, If the oven is in use and I take the knobs off the temperature of the front panel is more than 200 degrees. If you bump the knobs they turn the gas on. I have the extended warranty and still be charged for service and labor. Please tell me what is the purpose of an extended warranty! Model number Lrg3085st. Serial 505mmqhof948. Pictures have been sent.

    Thanks for your vote!
    Punctuality & Speed

    Reviewed April 28, 2019

    Within a month of moving into a house that had brand new LG appliances the oven stopped heating properly. We called LG and paid a 'fixed rate' for them to fix the problem. They replaced something in it and it wasn't even two weeks later when the same issue happened again. Shortly after that the LG dryer stopped producing heat. We had an independent repair person come out and $400 later he had replaced the heating element. Apparently LG appliances are very difficult to repair and time consuming to access. We will NEVER buy another LG product. Totally a waste of money!

    Thanks for your vote!
    Customer Service

    Reviewed April 17, 2019

    Refrigerator ice maker went out in 3 months. LG could not repair it. Oven went out in 1st 12 months. Replaced 2 igniters,still experiencing problems. Lower oven trips circuit breaker. LG customer service is a joke. From what I read from other unhappy buyers, I guess I'm not alone.

    Thanks for your vote!

    Reviewed April 9, 2019

    Purchased the LG glass cooktop stove as part of a package - model # LRE3193ST in Oct. 2017, less than 2 years ago and one of the glass stove top burners started turning on by itself. I was awoken at 1:30 am this past Sat by smoke alarm because of a fire. I had placed a dish towel on top of the stove which I had not used for 3 days. Today I came home from work and the same burner was on HIGH. Thankfully I had cleared the stove top off and have not used it. It could have burned my house down while I was at work. Has anyone else had this happen?

    Thanks for your vote!
    Customer ServiceReliability

    Reviewed April 1, 2019

    Bought an LG suite of appliances for the kitchen remodel. Every piece except the microwave has had to be serviced right after the warranty expired. The dishwasher drain stopped functioning, the freezer drawer would not stay on the tracks, and the oven’s control panel got super hot when baking and after a couple of calls to troubleshoot that never fixed it, I tried to run a self-clean and the control panel got so hot it fried the oven completely and it went black and stayed locked. Been waiting two weeks for extended warranty to send out a repair guy. A couple of boxes of parts was mailed to me but still no idea when the repair will take place. Two weeks and counting with no stove/oven is terrible!

    Thanks for your vote!
    Price

    Reviewed March 31, 2019

    We bought this stove 4 years ago and installed it in a new home build. The first cheap plastic knob broke within the first year. We are now down to ONE working knob. I have attempted to repair and strengthen the original knobs multiple times (something LG should have done in the first place). My question is how can a company manufacture such a great product and then put absolute garbage on the most used part of the stove. My real problem is the ridiculous price for the replacement. Is there a realistic option for this? I do not mind spending the money for QUALITY items, but to overpay for the same, substandard item is not feasible. The real sadness is that I will never buy another LG product again because of a $2 knob for a stove that is now costing $30+ and even sadder is the fact LG put such a piece of garbage on their appliances in the first place.

    Thanks for your vote!

    Reviewed March 27, 2019

    Don’t buy LG appliances. The front of my LG range. The paint is chipping off the stainless steel. LG says this is not a manufacturer defect. After owing this for 6 months this is definitely a manufacturer issue. Don’t waste your money on LG or their very poor service. They expect me to pay $230 to replace the top.

    Thanks for your vote!

    Reviewed March 21, 2019

    I was lead to believe that my new LG Easy Clean Oven was the same as self-clean. It is absolutely awful. The Easy Clean doesn't even begin to clean the oven. I am so upset. Now I am stuck with this horrible range.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 20, 2019

    Bought LG LWS3063ST AT Best Buy / Order # **- delivered on 23th of February 23. Used first time 3 days after to discover that it does not bake properly and heating the drawer below too much (had a Frigidaire oven before with no heat of this drawer). Called the service immediately, however they were not willing to come, advised to try a couple of weeks.

    As the problem continued called the service again (March 15, booked an appointment for the 19th, sent the requested photos of the model and also included the picture of unbaked food. Called on 18th to confirm the date for next day, to my surprise "service was not booked at all". They booked it again for the 20th and followed with the confirmation email with the phone # off the technician. I took day off and am waiting, called at noon to inquire when the tech is coming to discover that "service not booked" at all. Called the LG CS to be told that they did not have available technician in my area for today.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed March 17, 2019

    We bought a gas LG range in November 2017, we got the matching refrigerator, dishwasher, microwave and range after we bought a new house. We did not start using it until February 2018 when we moved into the house. Since that time the oven would periodically say it was at temperature but when you open the oven to put in whatever you were cooking you could tell that it was not up to temperature. At first it was sporadic and I thought at first I was doing something wrong. Then it was every time that you would try to use the oven it would not stay up to temperature. Called and got a repair person to come out, under warranty, and we were told the ignitor was bad and it was replaced.

    It was less than a month later that it was doing the same thing. The repair person came out again, said again it was an ignitor issue. Ignitor was replaced again. (This time it was not within the warranty period.) It's been a couple months since the ignitor was replaced for the 2nd time and it is doing it again. I will never buy another LG appliance again. When you own an oven you expect that you can use it. Just thankful that the neighbor doesn't mind me using their oven to cook my meals.

    Thanks for your vote!
    Installation & SetupPrice

    Reviewed March 17, 2019

    This is the worst design I have seen for a gas range. The knobs turn on easily. I first realized this after it had been installed and I told my husband, that could be so dangerous with kids in the home. We have accidentally hit them and turned them on ourselves so to have kids in the home would be awful. Even the older ranges have a safety feature for the knobs so they don't turn so easily. I woke up last night to a house full of gas. The stove had been running gas for at least 5 hours. We live in a multi level condo and the smell had become so strong upstairs that it woke me up.

    I did read there is a "lock out" feature by pushing the lower clear/off button down for 3 seconds; however, it's a matter of always remembering to do that. I truly believe there should be a case made and there should be a safety recall on these stoves/ranges. Not happy. I will be shopping for something new. Regardless of the cost, what's the cost of our lives! Bad bad design. You would think in this day and age products would be safer than older models. Why then is this one SO dangerous???

    Thanks for your vote!

    Reviewed March 14, 2019

    I’ve had the problem with knobs of the range turning on when you lean against them. I searched for a solution for last two years, even on this forum. I finally found it. There is a LOCKOUT function, located on the “LOWER clear/off” pad. Hold for 3 seconds and it locks ovens and burners! Press for 3 seconds and it unlocks. Very easy and it makes this range safe again. I hope the people who posted this problem before see this.

    Thanks for your vote!

    Reviewed March 12, 2019

    The control knobs turn to the on position very easily. Our unit has the controls on the front and would allow children, or someone leaning against the stove to turn the burners on. This stove control system is very, very dangerous!! We have already melted multiple plastic containers which had been sitting on the top of our stove when the burners were accidentally turned on. LG, please fix this problems before a house fire occurs and people die!!!

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed March 5, 2019

    I was hesitant on purchasing another LG Range because 6 years ago I filed a lawsuit against them for advertising their specific electric range as a true convection with sabbath mode when in fact it was not. We won the lawsuit due to LG falsely advertising their product. This leads up to yesterday when I decided to give them a try again. Figuring they learned their lesson, I purchased their LRE3194BS. They (LG) claims on their website as well as on every website that sells this range (Best Buy is where I purchased) that it is in fact a True convection (3rd heating element behind the fan). After it was delivered yesterday I opened up the owner's manual and it stating it is NOT a true convection.

    When I called LG customer service to find out exactly what was going on and to ask what the difference was with their "True Convection" & their new "Pro Bake Convection", the representatives could not tell me the difference. They then connected me to the corporate USA office in Alabama where a representative answered the phone. I explained not only my concern but also brought up the lawsuit 6 yrs prior and she stated this unit was NOT true convection. I asked about their webpage and the info they provide to retailers and she simply stated she has no idea who is responsible for putting correct and valid info online. I said this is just like years ago and you're falsely advertising your ranges again. She then Hung Up on me. Hopefully another attorney will pick up a new case against them.

    Thanks for your vote!

    Reviewed March 4, 2019

    We used the self clean function for the first time on the oven which is only 2 years old. The oven completely shut down, nothing turns on at all, the oven door is locked closed, and when we called LG they said tough luck our warranty is only 1 year old! Do NOT BUY ANY LG APPLIANCES, STAY FAR AWAY!!!

    Thanks for your vote!
    Verified purchase
    Customer ServiceReliability

    Reviewed Feb. 26, 2019

    I bought this LG Gas Slide In Stove Model LSG4511ST from Home Depot online on Feb 17, 2018. Within a few weeks of barely using it all five burners on the stainless steel stove top were corroding with rust. We just spent a ton of money remodeling our kitchen and were excited to get our first and new Slide in Gas Stove. Well the nightmare began. We contacted Home Depot and they referred us to LG. Home Depot wouldn’t speak to us. We paid $1300 for the stove. After many calls, chats and emails to LG customer service and their executive office they replaced the entire SS stove top and all five burners after SIX months of hell with them. They didn’t show up, excuses, no response to emails, no call backs - HORRIBLE company.

    Then within a short time after they replaced parts it started corroding AGAIN around ALL FIVE burners. The calls, chats, emails to LG started again and this time they don’t respond at all. I tried Home Depot also and they will not take any responsibility. Nothing! I am sitting here with a defective ugly stove in the middle of our brand new kitchen. I am now forced to sue them. I filed a complain the US Bureau of Consumer Goods a month ago, was assigned a complaint number and “investigator” name and email and they don’t respond either. I have tons of documentation of this nightmare and photos. The icing on the cake is I wrote a review for the stove on www.homedepot.com and they “rejected” it. They didn’t want the public to know the truth about a product they sell!

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 24, 2019

    One of the dangerous times was when I woke up in the middle of the night smelling gas. The knob on the stove for the burner had turned on slightly without my knowledge. The whole house was filled with gas. This happens frequently but I am normally aware of it when it happens. Any time I lean against the stove or I am trying to clean it, the knobs turn on. This would be EXTREMELY DANGEROUS WITH PETS OR SMALL CHILDREN.

    Thanks for your vote!

    Reviewed Feb. 24, 2019

    This built-in oven came with the house. It's beautiful. But, I don't think it's ever worked quite right. There are lots of things I like about it - the proof setting for proofing bread, roll-out rack, convection roast mode. However, it does not hold oven temperatures properly, preheats slowly, and the fan is noisy. It is now totally dead at less than 6 years old, and won't heat on any setting. We are waiting for a service callback, who knows how long it will be. I would not be surprised if parts are no longer available as this seems to be a problem with LG and Samsung. If we have to buy another oven it won't be an LG. I wish I could find an induction or smoothtop range that performs well but does not have a lot of electronics, which seem to be the bane of all modern ranges. I am an experienced cook and baker but do not like gas as we have a tight house.

    Thanks for your vote!

    Reviewed Feb. 9, 2019

    They are extremely dangerous as you can see from other people's reviews. I have the same experiences. Including accidentally brushing a knob as I took my small children upstairs to bed. I also went to bed and 30 minutes later went downstairs to get water. At that time the entire downstairs was filled with gas. The house could of exploded in the middle of night with us in it. Or been asleep while the fumed reached us upstairs! If I hadn't gone I don't know what could of happened us! My almost two year old can turn the stove on. It is extremely dangerous. If you see this file a complaint and make LG do the right thing with these knobs. Shame on you LG!!!

    Thanks for your vote!
    Customer ServicePrice

    Reviewed Feb. 7, 2019

    I got my stove 6 months ago and had the same issue as so many others. The stove knobs turn on so easily by accident. It's very dangerous, most times we would know we bumped the knob and just turn it off, but we had one close call when the knob was accidentally turned on and we didn't realize, well one close call was enough for me. Range LG as many others have said “what a waste of time“. So I started online looking for something to protect my family and I. I came across RangeSafe knobs. I saw these safety stove knobs online and while not cheap, it is impossible to turn the knobs on accidentally. For me the price was worth the peace of mind knowing NO MORE ACCIDENTAL KNOB TURNS.

    Thanks for your vote!
    Customer Service

    Reviewed Feb. 3, 2019

    4 year old LG stove is garbage. Display board went out. Part is now obsolete and unavailable. Short life span, horrible customer service, replacement parts impossible to get. Even local repairmen and parts distributors had negative feedback on LG. We had to buy a new stove, and it is NOT an LG.

    Thanks for your vote!

    Reviewed Feb. 2, 2019

    I had to put makeshift knob type stops on burner knobs. A small bump turns them on. I can't believe there is not a recall based on this serious safety flaw! Also the upper oven does not cook evenly, the back side burns food.

    Thanks for your vote!
    Customer ServicePrice

    Reviewed Jan. 26, 2019

    Had issues with knobs - almost got burned. Very expensive stove. Cannot bake in oven. LG company is joke. Called over a two year period - get the runaround. Terrible to deal with. Now we have a stove I cannot use. Paid almost two thousand dollars for it. When we call it’s at least one hour on phone!!! No results. Wish someone could help us. We cannot afford to buy another stove. Don’t buy from LG.

    Thanks for your vote!

    Reviewed Jan. 20, 2019

    I purchased LG oven in March 2019. We, my daughter and I, have burned several items due to us not immediately noticing that we had bumped into the knobs. I have even come home to a house full of smoke and smoke alarms going on after this happened to my daughter. This is too dangerous and some government agency should force LG to recall this oven due to the potential risk it could cause. In addition, I just recently replaced the convection oven fan and another fan. I was without an oven since Christmas. Now it sounds like a Diesel engine. LG sent out a company that took over 3 weeks to get the necessary parts to repair the oven.

    Thanks for your vote!
    Ease of Use

    Reviewed Jan. 5, 2019

    The easy clean oven feature is useless even if used weekly! Would advise everyone to save their money and avoid purchasing this appliance. I am so sorry I didn’t read reviews prior to my purchase. Surfaces especially on the sides of the oven are not cleaned. Even the scraper does not help because difficult to use on sides of oven where racks are. Can’t use easy off to help because of cleaning instructions. Just a terrible purchase.

    Thanks for your vote!

    Reviewed Dec. 31, 2018

    I am very dissatisfied that this new range panel is malfunctioning after LESS than 6 months of use. The light button will not work and on one of the front eyes the eye button will only go on High and will not go cooler. The oven will not turn on. Very poor quality product.

    Thanks for your vote!

    Reviewed Dec. 24, 2018

    LG RANGE IS EXTREMELY DANGEROUS. The knobs on the front can go on incredibly easy. Just a light brush up on them and it turns the stovetop on. I've burned plastic bags, pot holders, myself. I cannot understand how this is even legal? I'm worried about a kid accidentally turning it on when I'm not home. Make a fix before someone gets hurt.

    Thanks for your vote!

    Reviewed Dec. 23, 2018

    We bought an LG oven (model LRG4115) this summer (2018) and we can’t believe this oven is still on the market. It is so dangerous. We have brushed up numerous times against the knobs and the gas comes on automatically without us even knowing it. Luckily we have remained in the house afterward and smelled the gas so we were able to shut it off before something major happened. The knobs turn so easily and the gas comes on so quickly, unlike most other gas ranges that take several seconds before the fire lights up. We haven’t contacted LG yet but that is our next step. I want this oven out of my house before something horrible happens!

    Thanks for your vote!
    Customer Service

    Reviewed Dec. 20, 2018

    Our LG range was purchased July 12 2018. Three months later in October we got an F3 error on the panel. We called for service and 4 times a technician was sent out to replace the panel but no one ever ordered the part. So week after week waiting for either a part or just replace the range we were not able to cook for three weeks. Again we called and was advised to submit a claim with receipts, we did that. Then after customer service advised us we needed to show PROOF of purchase.

    After 45 minutes on HOLD we were at that time advised they will only allow $150.00. No one ever explained this at all. Home Depot said after 48 hours it's the manufacturer. LG is now saying it's the parts A&E appliance specialist that should have deemed it not repairable but LG said it has to break 3 times... What a nightmare... Thanks for ruining my Thanksgiving. Hope everyone at LG enjoyed cooking for their families!! I gave them one star because you had to choose.

    Thanks for your vote!
    Customer Service

    Reviewed Dec. 16, 2018

    After two fires and repeated calls to the LG company, I finally found someone who was able to point out that many LG ranges can be locked when not in use to prevent easy turn on on the elements. Page 24 of the owners manual says to press and hold the CLOCK button for 3 seconds to lock. If you have children or a tall dog (my dog has turned the stove on twice) it is a MUST to lock it.

    Thanks for your vote!

    Reviewed Dec. 15, 2018

    We purchased this oven in February 2016 years ago and it stopped working properly several months ago. Now the oven temperature does not get hot enough even when raising higher than the normal range. We can't bake anything properly with it because at best, it takes twice as long. Also, this oven has never been easy to clean as advertised. We have found that we have to work just as hard as we did with our older models, and with chemicals to get it clean. It has been a discouraging experience to have purchased a model that was a supposed upgrade only to have it not working in less than 2.5 years. Unfortunately, the warranty was only for 1 year and we did not purchase an extension.

    Thanks for your vote!

    Reviewed Dec. 11, 2018

    I bought LG Gas stove which has easy clean. Well most of us think it will clean the oven. It don't. They advertise self-clean but when you get it and read it's Easy Clean which doesn't even start to clean grease or burned on stuff. Why not advertise buy a can of Oven cleaner then press easy clean. I am so disappointed and feel misled. I've only had this since the beginning of October and have been going round in circles with LG.

    Thanks for your vote!
    Price

    Reviewed Dec. 9, 2018

    I wrote a review earlier about how the burner on the stove turns on if you brush up against the knobs. It does this without you even being aware and the next thing you know the ** house is burning down. This happened 3 different times and luckily I was still in the house when this happened. One time I was getting ready for work and had my dinner packed in a nylon bag and just before I left for work I heard something sizzling in the kitchen and the whole ** bag was on fire. Not happy about this ** at all.

    Anyway I left one of these reviews earlier asking for advice on what I could do about the situation since LG does not give a ** about these problems according to other reviews. But since my last review a couple of hours ago I went to church and then came home to cook dinner and I realized the only solution to my problem with this hazardous ** stove that cost about $1,700 if you pay full price is to remove the knobs and keep them off at all times and only use them while you are cooking. I now keep them in a bowl on top of the stove and my mind will be at ease especially when I’m not at home. In one review the ** dog turned the stove on while the people were away. LG gives not one ** about this problem. I hope this helps someone else who is at wit's end. Good luck.

    Thanks for your vote!
    Customer Service

    Reviewed Dec. 7, 2018

    The knobs on my NEW THREE MONTH OLD stove are so touchie I’ve turned them on without even knowing, and have it catch on fire on my glass top and burned myself trying to put it out. This was on 7/21/18. I called the company and emailed SEVERAL times. Getting told, they will get back to me even after I told them how dangerous the knobs are and it happens all the time. I told them I’m scared children or adults can seriously be burned. Then I sent them pictures and kept getting the runaround because I didn’t need to go to the emergency room they said. (I was not trying to sue them) just let them know how dangerous it is. I now have permanent fire damage on my three month old glass stove top. I asked if they could fix it and the phone supervisor (accidentally) hung up on me when I called back with my case number. They said they have no record of me calling at all. And have not seen the faxed pictures they told me to send.

    Then today 12/7/18 same thing happened and once again. This time a big fire we had to put out. Now my pretty glass top stove looks terrible but lucky no major fire damage - just a terrible looking stove. The sad thing is I have LG stove, microwave, refrigerator, washer and dryer. You think a big company like their’s would take this seriously.

    Thanks for your vote!
    Customer Service

    Reviewed Dec. 7, 2018

    I tried to EasyClean feature three times and it did not work. Then I called LG multiple times. They finally sent out their technician who agreed that it is not working. He recommended I called priority services and they said we can’t do anything about it because the oven is still functioning correctly. I contacted the Better Business Bureau of New Jersey and had many email conversations with them and LG headquarters and the final decision was I’m supposed to use three or four different types of chemicals to clean the oven because their feature does not work. We are in our 70s and scraping back of oven is not an option, only bought this oven because of the EasyClean feature.

    Thanks for your vote!
    Customer ServiceProcess

    Reviewed Dec. 6, 2018

    Major issue: EASY CLEAN is not. There is no self clean feature which seems unbelievable in a $775 range. We like others (we with two new knees) used the easy clean three times exactly how suggested in Manual. Also after 2 phone calls (and later 3 emails) was told to bake at 375 degrees with water (like in easy clean method). Later told to try mixing vinegar and baking soda. NO luck. If I may also mention setting the timer to either bake start/stop or to simply use the timer usually turns oven off. Not sure how to overcome or understand that process. There are a few other suggestions but if only the oven would get clean we could use the oven w uncovered dishes, steaks, etc.

    Thanks for your vote!

    Reviewed Nov. 30, 2018

    BEWARE! Just bought the newest electric LG range and I was deceived by the EASY CLEAN feature! This does nothing! No self cleaning feature on an expensive oven! What a joke! I tried to clean hard cooked on food and where I scrubbed it actually damaged the enamel on the bottom. Would never had bought oven if I had known there was not self-clean. I have bought LG before and it always had a self clean. I will never buy another LG without the self cleaning feature. They should advertise better and let consumers know there is no SELF-CLEANING ON THIS OVEN!

    Thanks for your vote!
    Verified purchase

    Reviewed Nov. 29, 2018

    I bought a kitchen package and felt I was getting quality top of the line products. I am so disappointed with the easy clean function that does nothing and completely shocked it did not have the regular self clean function that I have had on all my stoves for over 20 years. I feel I went backwards on features. Oven works good and I like the convection feature. But cannot get it clean can’t use oven cleaner and thought oven cleaning in my past.

    Thanks for your vote!
    CoverageOnline & App

    Reviewed Nov. 20, 2018

    I purchased the LG gas convection range in Aug 2016. It's been a learning curve getting used to the gas convection oven mode, I previously had a dual fuel range, using electric convection (worked great). One of the reasons for purchase was the angled and higher control knobs, which I thought would take care of turning the knobs on accidentally. My 12 year old Kenmore Elite range exploded inside while on self cleaning cycle (glad I was home & in the kitchen when it happened). I turned on the knobs accidentally on the Kenmore often, hated that. So got the LG.

    Well I was still able to turn on the knobs by brushing against them, like others have stated. Definitely a design hazard. So I quickly went to Target and got the childproof knobs covers. I placed them on the 2 outside knobs on the right and left side burners. This left the middle knob uncovered on each side. The covers fit perfectly and NO MORE accidental turning on knobs. I can use all the controls without difficulty.

    Now the Easy Clean is a joke. It worked two times initially, since then it does nothing except pool water in my oven. The program is 10 minutes per the manual and timer on the range. I now see it says 20 minutes on the website, Hmmmm. At any rate when the cycle is done, the oven isn't warm and the water is COLD. So I'm using the self clean mode, we'll see if it does better. I don't use my oven much. Otherwise, I am fairly happy so far, paid $1600 for the LG. I loved my Kenmore Elite and had no problems until the elements blew up inside & damaged the oven, out of warranty. I hope I get 12 years on this one, glad I purchased extended warranty for 5 years.

    Thanks for your vote!
    Customer ServiceInstallation & Setup

    Reviewed Nov. 20, 2018

    Updated on 02/06/2019: THIS IS AN UPDATE TO A PREVIOUS POST. We strongly do not recommend buying the LG gas oven/range model LSG4513ST due to quality issues. We also strongly do not recommend buying the LG gas oven/range from Lowe's due to poor repair service, and the lack of good faith to honor the purchased extended warranty. We purchased a LG oven/range, LG refrigerator, and Bosch dishwasher from Lowe's for our kitchen remodel, including a Lowe's 5 year extended warranty.

    Our LG oven/range was installed April 2017, and we immediately observed that the control panel would signal the oven had achieved programmed temperature, but bake or broil items were undercooked. We observed the control panel would signal the temperature had been reached in about 5-10 minutes, but the oven interior took about 45 minutes to reach temperature. The LG service technician in October 2017 stated that the oven/range function was normal. In October 2018, the oven/range began turning itself off after being programmed for bake or broil.

    Lowe's service has made five service calls during November and December 2018, without fixing the problem. Lowe's notified us that our extended warranty was invalid after four service calls. The extended warranty was confirmed valid after we threatened legal action. On January 28 2019, Lowe's Service phoned and indicated the oven was to be replaced. On Feb 1, 2019, Lowe's Service reversed their position and decided to schedule a repair appointment for Feb 7. We have not had a functioning oven for four months.

    Original review: We purchased an LG LSG4513ST gas oven in Nov 2016. We do not recommend the oven. The oven has never functioned correctly. We purchased the oven from Lowe’s with a 5 year extended warranty. We have had numerous service calls without success. The oven will not stay on after programming.

    Thanks for your vote!
    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Nov. 20, 2018

    Unprofessional technical support. Unhelpful customer service. We purchased the LG electric range model LSE4613ST last October 2017. In May 2018 the two big front burners ceased operating well - now it takes twice longer time to heat up than it used to be, and while I'm cooking the burners don't keep the heat evenly. I called LG customer service and on May 29th, 2018 (I took a day off at my work), LG technician came to my house and just by holding his hand close to the working burner was able to tell me that there is no issue. Manual diagnostic? I explained to him that it was not like that for eight months that I used the range every day, and I wanted to show him during the cooking process what is wrong, but I didn't get the chance, for he left my house telling me that he knows better.

    I called customer service and complained. To my surprise, I was told that I have a scheduled visit for June 6th, 2018, in order to replace some parts. Believe it or not, on that date, nobody came and moreover nobody contacted me to cancel the appointment. I spent my day off my work for nothing. I called LG customer service again, just to hear that they know nothing about the visit and that my file was transferred to the other department. Then I escalated the issue to the social media. A couple of weeks later I've got a call from LG to inform me that the next Friday I'm going to receive a call from the Executive department. No more details were supplied. Guess what? Nobody called.

    I called LG back next week and I was told that Friday was a mistake, and I'm going to receive the call some day later. I'm still waiting. LG failed again. Now about very DANGEROUS issue - the knobs of the several models, including mine, are easily turned on just by bumping the knob. You won't even notice it. If you google the issue, there are so many negative comments about the stove. Here some of them: https://www.consumeraffairs.com/homeowners/lg_range.html

    Thanks for your vote!
    Process

    Reviewed Nov. 9, 2018

    Beware! I thought my new LG oven was "self-cleaning". After all it says "Easy Clean" on the selection on the top of the range. "Easy Clean" is NOT easy. It involves: pre-scraping; using water with very low temperatures; and a LOT of elbow grease with non-stick scrubbers after the 20 minute process. I am SO disappointed in this aspect of what is otherwise a great oven and range. LG -- you need to fix this issue going forward!!! I am way too old to be down on my hands and knees scrubbing my oven. This is pathetic...and an all day process.

    Thanks for your vote!
    Customer Service

    Reviewed Nov. 2, 2018

    I purchased an LG free standing electric range model LRE3193ST in Nov of 2017 at Lowe's and 7 months later the oven blew up! I'd been having problems with the temp since I first bought the range. I bought a thermometer to check and help regulate the heat because if I set it to 350 it would heat up to 275 and if I set it to 425 it would either go to 375 or to 500. Sometimes one side of the oven would be hotter than the other. When it blew up I heard a very loud bang. The inside of the range is completely warped and the oven paint coating is blistering off. This is now also a health risk. I'm afraid to turn the oven on.

    I called Lowe's and because it was within the first year the range was still under factory warranty they referred me to LG. And that's where the nightmares begin. It has been since July of 2018 that I have been attempting to get this range repaired. LG makes service appointments with providers who don't work in my area or are out of business. I had one provider tell me they don't repair LG products anymore.

    I have talked to about 6 LG supervisors from in the US and about 25 LG customer service persons from the Philippines. I have been hung up on, I've been left on hold 56 minutes at times, one "supervisor" actually snapped at me. every time I talk to someone they promise to call back but never do. They give me repair order numbers, I have about 25 of them, and one supervisor went as far as to give me her email. Once I emailed her, the email was returned undelivered, when I called her back I was told no one with that name exists. I went back to Lowe's hoping for some assistance and they got the same runaround. I am now in the process of contacting the attorney General Consumer Reporting and have vowed to put up as may bad revues as possible. I will never purchase another LG product again or go to a Lowe's or Home Depot to purchase an appliance. LG is the worst. Don't buy it.

    Thanks for your vote!
    Customer Service

    Reviewed Oct. 31, 2018

    LG Easy Clean option is a terrible oven. It will not get clean using water. Customer Service recommend using a scrapper, but not too harsh. Cannot use chemical cleaning. Water alone and scrapper will not fully clean oven. Extremely dissatisfied. I thought the easy clean option meant "self cleaning". Do not buy this product unless you don't care about having a spot free oven. Did not get my monies worth. Paid 800 dollars, why would I think it didn't come with a self cleaning option?

    Thanks for your vote!

    Reviewed Oct. 23, 2018

    My range is only 4 months old. The front of the door is falling off and the bottom drawer is rusty. I’ve been trying for a month to get service. All I get is the run around. I was on hold twice for over 35 minutes only to be disconnected. Now I am told someone will contact me... yea, right!!! I’ll NEVER buy another LG!!

    Thanks for your vote!
    Price

    Reviewed Oct. 19, 2018

    Poor design and cheap materials. I am worried that the knobs can be turned accidentally by just brushing up against them and cause gas to be released into the home. Has happened a couple of times now. Also the interior glass on the doors gets filthy and is almost impossible to clean.

    Thanks for your vote!
    Profile pic of the author.

    Reviewed Oct. 15, 2018

    Easy clean. Does not clean. Did it twice. Did nothing. The heat not high enough to do anything. The water in the bottom of oven is not hot enough, I’m at a loss of what to do, can’t use chemicals or abrasives. My last oven lasted 25 years. Can’t imagine this lasting 5.

    Thanks for your vote!

    Reviewed Oct. 12, 2018

    LG RANGE IS EXTREMELY DANGEROUS. The control knobs can go on incredibly easily... such as just brushing by them. DO NOT BUY THIS. LG will be in court over this one for sure, if they don't make a fix soon. VERY VERY VERY VERY BAD DESIGN, what were they thinking?

    Thanks for your vote!

    Reviewed Oct. 5, 2018

    I've had LG phones with good luck, and I the look of this oven, but my previous two Whirlpool ovens performed better and were easier to clean up. The surface of this oven is for some reason hard to clean. Also, with hand washing using mild dish detergent, the print on the knobs is wearing off, and the stove is only a year and a half old. Because it's considered cosmetic, and over one year old, LG will not replace the knobs. I've never seen this happen, and at $45.00 per knob, am not pleased about having to replace them at 1 and 1/2 years. I won't be buying LG again and I won't be recommending.

    Thanks for your vote!

    Reviewed Sept. 29, 2018

    The knobs on the oven are not safe and are a fire hazard. All you have to do is lean against them a tad and the eyes will turn on. If you have children or animals you do not want this oven in your house. DO Not leave any items on the stove top because the knobs are so sensitive you will start a fire. They need to recall and fix this issue before a fire from this stove/oven causes deaths.

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed Sept. 25, 2018

    Our electric glass top range/double oven stove is the worst ever! The knobs are SO sensitive and we have accidentally kicked them on numerous times by leaning against the stove when gathering in the kitchen and even by reaching up into the cabinet or microwave that is over the stove and hitting the knobs with our stomach or hips. Thank goodness we have always been home when this has happened and have been able to quickly address the melted cutting boards (2) and scissors that have been on the stove when accidentally turned on.

    Also, we're very lucky that our dog knows better than to jump on the counters when we are not home or else I could see him turning on the stove and burning down our house with himself in it. I have called LG multiple times about this and each time I am assured someone will call me back but still no return call! To make matters worse, SafetyFirst brand makes knob covers to childproof these types of stoves, but LG's knobs are too large for the standard protectors. It's like LG aims to get a good laugh at people's houses burning down because of their faulty products! We really wish we got a Whirlpool!!!

    Thanks for your vote!

    Reviewed Sept. 15, 2018

    I've had my LG double oven gas range for two years. In that amount of time, we have had countless accidental turn-ons of the burners. We would be putting away dishes and smell propane...whoops, somebody bumped the knobs. We'd be preparing a salad and whoops...somebody bumped the knobs. We'd be walking by with laundry on the way past to the laundry room and whoops...somebody bumped the knob. Final straw, my son was cooking with his girlfriend making dinner for us all. She reached into a cabinet near the stove and bumped the burner knob. The front burner turned on and nearly caught her shirt on fire, right in front of me. This is ** ridiculous! If you have kids DO NOT BUY THIS STOVE! If you have teenagers that cook DO NOT BUY THIS STOVE! If you have people that walk by your kitchen DO NOT BUY THIS STOVE! THERE ARE SO LOOK MANY COMPLAINTS! Somebody is going to get injured or killed!

    Thanks for your vote!
    Price

    Reviewed Sept. 10, 2018

    I was quite happy with my LG electric (glass-top, stainless steel) range until, this weekend, the oven simply stopped working. That means no broiler, no oven, no self-cleaning. Based on my description to our authorized LG repair outfit in my city, I'm told it's going to cost $195 ($220 with taxes) + $120 for the repair ($138 with taxes). That's $358 total!! After spending well over $1000 only 3 years ago for this appliance, I'm infuriated.

    I called another company in town that repairs LGs and they said that people are lucky if they last 5 years, and that most of the time, within 2 years there are issues. She actually said that their company recommends that people keep their old ranges as long as they can. I was flabbergasted. I can't afford a new range right now so I'm going to get this thing repaired, but believe me, I will never buy an LG product again. I just hope the LG dishwasher and fridge I bought will last a longer. No customer loyalty here, that's for sure.

    Thanks for your vote!

    Reviewed Sept. 4, 2018

    The control knobs can be slightly bumped and the gas is turned on! This has happened several times in with our LG range. We have to reach above to get to our above the range LG microwave and bump the control knobs. Usually we notice the smell of gas pretty quick however one night my husband cleaned the kitchen and went to bed. I came home later that night, after a long day of work/travel, to find my house filled with gas! My husband and daughter were both upstairs asleep but THANK GOD they were okay. My husband likely bumped the knob when cleaning or reaching in the microwave. The control knobs are completely unsafe and are seriously life threatening! LG needs to recall these! Something needs to be done! PLEASE.

    Thanks for your vote!

    Reviewed Aug. 15, 2018

    The stove and oven work fine. The major problem is the “Easy Clean” function is totally worthless. After only 4 months of use the oven has baked on stains that will not come off no matter how many times we us the Easy Clean. Some models have the old fashion cleaning function using high heat. The one we bought does not have that function. We are afraid to use aftermarket oven cleaners because we were told it would damage the blue enamel. Would not suggest this model to anyone. The model number is LRE 3061.

    Thanks for your vote!

    Reviewed Aug. 1, 2018

    The LG gas double oven range that we bought in January of 2018 needs to be recalled. If you happen to bump the knobs by accident it turns the gas on without lighting it. We have been in the lower level of our home and then come back upstairs only to have the house filled with gas smell. It is going to blow up somebody’s home sooner or later. Please recall this stove.

    Thanks for your vote!

    Reviewed July 20, 2018

    Control knobs will turn on with a slight bump. Has burned items on my stove because was caught by someone in my household. Smoke alarms going off and rooms filled with smoke. THIS IS A SAFETY ISSUE!!! LG refuses to acknowledge or correct the problem, despite numerous consumers having the same exact complaint. They have denied my request for a fix. I check recalls every week just expecting to find this range on the list, but not yet. I hope it doesn’t take a serious incident for this to be addressed. I'm hoping a lawyer will file a class action suit against LG. Costco says they must go thru the manufacture for this problem. Who will pay for my house if it burns down because of this stove?

    Thanks for your vote!

    Reviewed July 19, 2018

    LG refusing to act to repair safety concern. LG gas stove is overheating during self clean cycle to a point that it damaging kitchen cabinets. According to LG statement air vent is at the stove bottom but it is in fact at the top vent. That was a head technician recommended to check our kitchen cabinets instead of dealing with design issue. The knobs are unsafe and turn on by just touching. LG please smarten up and work to correct problems that your appliances causing. Somebody is going to be hurt.

    Thanks for your vote!

    Reviewed July 16, 2018

    Control knobs will turn on with a slight bump and if you don’t notice it fills your home with gas. I have also reached into the cabinet above and bumped the knob causing it to ignite and almost catching my clothes on fire. This range should be fixed or replaced! Very very dangerous!!!

    Thanks for your vote!
    Price

    Reviewed July 14, 2018

    LG gas range, purchased July 2015, not sure of the model. Beautiful appliance (hence the 2 stars instead of 1), but some issues: The 2 front burners on the cook top (the ones I use most), don't always want to ignite (have to check visually to make sure). A few months ago, started noticing that the oven would preheat correctly but not hold its temperature, so couldn't rely on it. Started getting 'F9 Heat Error' while attempting to preheat, then the igniter failed entirely and had to be replaced. Cost me a few hundred bucks.

    Tonight, about an hour after turning the oven off, we heard a *crash* in the kitchen. I ran out to find that the outer glass on the oven door had shattered into a million bits and there was broken glass all over the floor. No one in the kitchen and nothing in the oven. Hours later, I'm still hearing cracking and glass falling. This is dangerous. Thankfully it didn't happen while my dog was home alone. Not sure what to do at this point, whether it's worth the cost of another repair or if I can even trust it, should I decide to go that way. The range was pricey, and I'd hoped to get good and reliable use of it for a long time. Didn't expect to have problems within 3 years, certainly not 2 major problems within a month. Never bought LG before, probably won't again. Pretty disappointed, and wouldn't recommend to others, based on my experience.

    Thanks for your vote!

    Reviewed July 12, 2018

    Design flaw in LG gas burner knob - Seriously, some lawyer needs to file a national class action complaint. This stove is not “fit for its intended purpose,” which is a violation of the nationwide Uniform Commercial Code. As many other commenters have expressed, it’s a death trap. I cannot count how many times I’ve discovered the burner on and flowing gas—when I did not knowingly turn it on. It is unconscionable for LG not to fix this. Please, will some class action lawyer step up?!

    Thanks for your vote!

    Reviewed July 9, 2018

    I have model LSSE3026ST (LG Studio electric range). As others have reported, the stovetop turns on with the slightest bump of a knob. We have had dinner guests help in the kitchen and accidentally turn on the stove. My husband and I have accidentally turned the stove on numerous times as we reach into a cabinet or the microwave. I have to check the stove each time I leave the house because I am terrified that somebody in our house may have accidentally bumped a knob and turned the stove on. THIS IS A SAFETY ISSUE!!! LG refuses to acknowledge or correct the problem, despite numerous consumers having the same exact complaint. They have denied my request for a fix. I check recalls every week just expecting to find this range on the list, but not yet. I hope it doesn’t take a serious incident for this to be addressed.

    Thanks for your vote!

    Reviewed July 5, 2018

    Purchased the 7.3 cu. ft. Electric Double Oven Range with ProBake Convection (LDE4415ST), EasyClean and Infrared Heating System on 9/17/2016. I love the double oven. I notice the knobs do turn on the burner very easily. My biggest issue is the printed numbers on the knobs have worn off 3 times so far. I have only used the Weiman stove top cleaner and sometimes Windex to clean the top. I have replaced the knobs 3 times because I can no longer see the numbers. My current set is starting to go, not sure what if anything can be done, getting tired of replacing knobs! There is also a white residue on the burner, seems like it's inside the glass though.

    Thanks for your vote!
    Customer ServiceCoverage

    Reviewed June 29, 2018

    LG LRG4115ST - So I kept hounding them about my range knobs turning easily and not being able to find knob covers. They finally send out a tech to "see what he can do", when he called, I told him what was going on and he tells me he has replacement parts as part of a recall. Why would they not notify anyone about this!

    Thanks for your vote!

    Reviewed June 20, 2018

    As others have mentioned, we initially bought the model based on the positive reviews we found online. However we too have had multiple issues with the knobs being turned on and gas being on without the burners. The knobs are very, very sensitive and a tiny bump just brushing the knobs will turn it on. Our children are teenagers, but we even looked for baby proof covers because we are so nervous around this stove.

    It has become a routine to check the knobs multiple times and we ourselves have found the gas on at almost every party we have had just because as others have said walking by and brushing the knob will turn the gas on. We have a party this weekend and are using packing tape to ensure that guests don't accidentally turn on the knobs when they brush against the stove. Honestly if I had another $2,000 to drop on a stove I'd replace it right away. For anyone looking, stay, far far away from this stove. It is only a matter of time before someone's home or self is injured by this stove. I am honestly surprised with the amount of comments that they have not yet recalled or provided a fix for this.

    Thanks for your vote!

    Reviewed June 11, 2018

    Recently purchased a home with this stove in the kitchen. Within days I noticed how easy it is to bump the knob and turn on a burner! I warned my fiancé but he didn’t listen and set some paper plates on top of the stove and must’ve bumped a knob. We were getting ready to leave and happened to come back inside for something when I smelled smoke and we found the plates and their packaging in flames! Wondering when LG is going to acknowledge this problem?! Like others have said, I would feel bad even trying to give this thing away. It’s awful.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed June 3, 2018

    Sadly, I love the range, the oven (LSE4613ST slide in range), it is all beautiful... BUT it is an accident waiting to happen. It has been a little over a year since I purchased the range. About the same time last year I had friends staying in my place after their rental was sold out from under them. I stayed with a friend. One day I got a call from them telling me that they are not sure what happened, but one of the stove's burners turned on by itself. It was a mystery and hard to believe so we figured someone forgot to turn it off after using.

    The next time it happened a towel caught on fire, and we were thinking a Poltergeist (I teased her). One day by total accident they discovered that all they had to do was brush against any one of the burner knobs and the element would go on. I called LG but wasn't able to get any assistance from them. All they said was it is not a known issue and apologized for not being able to help. I called Home Depot where I purchased it. The lady was very helpful and gave me the number to the LG guy that does repair work for Home Depot LG products. The technician stated that the knobs coming on with the slightest touch was a known issue and he would like to do an upgrade. The upgrade was at no charge. He replace the entire heat knob assembly that was suppose to make the knobs have to be pushed in a ways before you could turn it. I was ecstatic!

    My friends finally found a home of their own and will be moving soon. My friend's Aunt was over there helping her pack dishware and was using the stove top to do it because there was no place to sit. My friend said she smelled smoke and ran over just in time to see the burner had just come on and was starting to burn the newspaper. My friend's Aunt does have a little bit of a tummy on her, so they figured she had pushed the knob in by accident. Obviously the upgrade did not fix it. I guess my friend and her husband had been scared to get too close to the stove, even after it was fixed, so that had prevented any more fires. Now I am going to have to get another stove or be reimbursed for this one. I doubt that will happen. But yes, I am surprised we haven't heard of someone getting really hurt by this stove.

    Thanks for your vote!

    Reviewed May 16, 2018

    I have found that LG LRG3081ST turns on just by walking past the stove and bumping the knob. This has happened multiple times and needs to be addressed before my house blows up. This time the stove knob must have been turned on all night because the whole house smelled of gas fumes. I have looked all over the internet this morning to find out if there is any fix for this and have been unsuccessful in finding anything. This is very frustrating and needs to be fixed. I have read that there is only one-year warranty on this stove and this is not under warranty because it's a design flaw LG needs to fix.

    Thanks for your vote!
    Staff

    Reviewed May 9, 2018

    When looking for a new stove the salespeople at Lowe's raved about LG. We looked for reviews and they were all positive. I bought this stove in September 2017. It has multiple times turned the gas on with no flame. The knob must have been bumped. The last time the gas had run so long that we had to open windows and doors for hours in the winter to get rid of the smell. I'm afraid that my family is going to die from carbon monoxide poisoning! How can this not be recalled by the government must less LG themselves. Are they waiting for someone to die in a fire or from poisoning??? A LG repair person came and replaced the metal pieces the knobs are on. While he was doing that the gas turned on!!!. It still seems like the knobs turn VERY easily! Will never buy LG again!!

    Thanks for your vote!

    Reviewed May 8, 2018

    Knobs on front can be dangerous. The knobs turn very easily and turn on just by bumping into them not to mention little ones touching. I took the knobs off after my groceries burned when I set the bags on the top and went to the car to collect other bags. Waiting on a solution...

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 26, 2018

    LG has caused a SAFETY HAZARD and is doing NOTHING about it! Following is a timeline of the frustrating and DANGEROUS situation we have gone through with LG in their "customer service" process. March 18, 2018 - We smelled gas from coming from our 8-month-old LG gas range, which we purchased in June 2017 and is still under warranty. We contacted our local energy provider, CenterPoint Energy. A technician immediately came out. He found gas and carbon monoxide leaking from our gas range and flagged it for leaks.

    March 23 - After spending hours on the phone with LG customer service, we were finally able to get an LG technician to our house, even though our gas range should have been IMMEDIATELY RETURNED as a FIRE HAZARD. When the LG tech showed up, his device did not even have a carbon monoxide detector on it! He declared there were no gas leaks, even though four people in the house smelled an odor so strong it was causing me headaches and making me dizzy.

    April 10 - After more lengthy phone calls to LG customer service, we finally got a 2nd LG service technician to come out. Even though we still smelled gas and I still had headaches, this technician also claimed to have found no leaks. April 10 - We were forced to take matters into our own hands and hired an independent plumber to conduct a gas test. This plumber was able to come out immediately after the 2nd LG technician left our house. He found gas leaking from 3 burners and carbon monoxide leaking from the oven. We reached out to LG, and after hours of being transferred from one supervisor and department to another, my call was transferred to a voicemail of someone who had not updated their personal recording since January 2018.

    April 12 - We decided to reach out to the store from whom we purchased the gas range to see if that would bring any results. Our sales rep is being very helpful and has reached out to someone pretty high up in the chain at LG, although we still have no resolution. April 26 - After countless phone calls back and forth to LG, including one clueless LG representative who called and said "This is about a refrigerator, right?" we are STILL nowhere. I've called LG dozens of times only to have my call dropped or transferred from one department to another. Not only is this the WORST customer service experience I've ever had; it has put me and my family in danger of carbon monoxide poisoning. There needs to be a lawsuit filed against LG; unfortunately I am not in a financial position to file one myself, especially after losing an expensive gas range with no replacement!

    Thanks for your vote!
    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed April 23, 2018

    I bought the gas range (LRG3061) back in November and since then I have had nothing but issues. The oven flame is over firing and the inside of the oven becomes black after use. It takes me hours to clean and it returns again after using the oven a few times. When I try to use the burners it makes the bottom of my pans black which is terrible. Each time I call LG they set me up with an appointment for a technician to come but no one ever shows up in the actual appointment date. This issue has been going on for a few months now and LG's ability to fix the problem has been disgraceful. It is a health hazard and I have spent a lot of money on this gas range and whenever I cook it turns the food black. To this date I'm still waiting for a technician to come to fix the issue.

    Thanks for your vote!

    Reviewed April 18, 2018

    I pulled out my oven to clean behind and under it yesterday. I have been using my lower oven more lately and it's melting my vinyl tiles! There is actually scorch marks on the floor too. Has anyone else has this happen to them?

    Thanks for your vote!

    Reviewed April 18, 2018

    LG Gas stove - bought this year - I just walked into the kitchen and smelled gas. This is the fourth time this has happened. I didn't use the stove today, so someone must have accidentally brushed against the stove and slightly turned the knob. There is no safety apparatus to alert you to the knob turning or that gas is leaking (stove doesn't automatically light). I can't believe in this day and age that this appliance passed any safety inspections. Thank goodness I don't have any small children, I'd get this stove out of the house immediately. As it is, I frequently go into the kitchen just to verify that none of the stove knobs are turned, I am now paranoid we are going to blow up...

    Thanks for your vote!

    Reviewed April 15, 2018

    I do not use my oven often and don’t understand how I can have so many splatters! Ran Easy Clean four times and it did nothing! So much harder to clean than my 20 year old oven I replaced! Top does not clean either with small divets! Received it on December 2nd 2017 and it looks like I have had it for years and use daily. Very disappointed with this purchase that I now have to live with for years to come.

    Thanks for your vote!
    Customer Service

    Reviewed April 6, 2018

    I am at my wit's end. I have an LG gas stove. I have already gone through 4 sets of knobs, the original ones, 2 sets that I purchased, and 1 set that LG sent (which they told me were now made better). The set LG sent me have also broken and I am turning my stove on and off with pliers. The reason LG sent me a free set was because I called them and told them I walked into my house and smelled gas and my husband and two grandkids were asleep which was unusual. The knob on the stove looked like it was off but because it was broke it didn't turn off the gas completely. If I hadn't come home when I did it could have been very serious. I am ready to call whoever I have to to get this problem resolved. This is a problem that could be deadly. These knobs should have been recalled a long time ago especially after reading the amount of complaints about this very thing. I look forward to your response.

    Thanks for your vote!

    Reviewed April 3, 2018

    This is a joke. Easy Clean does not work. I have just used the oven once to make a prime rib and have tried the "Easy Clean" twice without it doing a cleaning. I had to literally get the door off and side for two trying to get the splattering cleaned and still have not gotten the desired effect. The top of the range is another problem. It has small pits, a mesh-like top heating surface that makes cleaning another difficult task. I called LG and might have just saved my breath.

    Thanks for your vote!

    Reviewed March 28, 2018

    We upgraded our entire kitchen with LG appliances. This may end up being a deadly mistake. I am paranoid we are not going to wake up some morning. The knobs on the gas range are UNSAFE. It only takes a slight bump for either the gas to come on or the burners ignite. I cant believe LG has not done a recall on these ranges. I ordered child proof gas safety knobs to put on, but the LG knobs are too big. LG I beg you correct this before someone dies.

    Thanks for your vote!
    Verified purchase
    Installation & Setup

    Reviewed March 24, 2018

    I recently purchased over 10k in appliances from Home Depot and the Studio line of LG ranges is an engineering nightmare. As others have expressed on their reviews, this range (LG Studio 6.3) presents a very risky and dangerous fire hazard. We did a complete remodel on a new beach house and used all studio LG products, we do not even as yet occupy the house and have never cooked on the stove, nonetheless, mere bumping of the knobs will cause them to turn on unbeknownst to the passerby... Our new 150k custom kitchen would have been set alight if my husband had not smelled the smoke from another room. This has already happened 3 times in the month the range has been installed with no one actually occupying the residence!

    In disbelieve I did a google search and lo and behold this seems to be a common denominator for all LG range owners. I have contacted Home Depot and LG (Blah blah... We will send a tech. Lol.) however my brother who is a NASA engineer had a look and determined it is an engineering design flaw. It appears LG is closing this model out however if they had any credibility they will recall this immediately before there is serious injury or death... If there has not been already. I am speaking with a law firm next week about a possible class action suit and will post on this site with any information. If you are considering this product, you should do this with the utmost caution, it is a dangerous design.

    Thanks for your vote!
    Sales & MarketingPrice

    Reviewed March 20, 2018

    We purchased an entire set. (Refrigerator; double range oven; microwave; dishwasher.) We moved into our house and did major renovations before installing the new appliances. Now it’s over a year and we finally had the contractors put everything into our renovated kitchen. The dishwasher is not running properly. The range is leaking gas out of the burners. This is simply ridiculous. I called LG to see if they can send out a technician and they want to charge me $250 to send someone to look at things. They said it’s out of warranty. But the items are still new and freshly out of the box. So the issue is with LG items! The products have a nice appearance but don’t work properly. Is this a scam to get you to buy the extended warranty?? I paid almost 6k and they still want to charge me to fix something that is new.

    Thanks for your vote!
    Customer Service

    Reviewed March 9, 2018

    LRE3083ST - After a year and 4 days of limited use there is enamel flaking off inside the stove. There appears to be rust underneath this area and this is a manufacturer's defect. The range is not usable as food is not safe to eat any food. Flakes are airborne during cooking this range. The safety issues with this range are of great concern and the lack of response and support from LG on their product, which obviously has a manufacturer's defect, is alarming. LG says this is cosmetic and I would never buy another one of their products. This was a waste of $799 dollars.

    Thanks for your vote!

    Reviewed March 5, 2018

    LG will get sued when someone dies from a knob being turned on accidentally. I’m surprised it hasn’t already happened. It happens all the time. Especially when friends/family are over. How could LG think was a good design? Was there no testing? Were they 3 feet tall? Also the burner disc discolor and never clean up. The super burner stains on the silver and you can’t get it clean. Bought this and the microwave you can’t see into without a stool. And it’s still hard to see in. LG, you dropped the ball here, learn from those mistakes. NOT recommended.

    Thanks for your vote!

    Reviewed Feb. 18, 2018

    We have had ours for almost a year. These LG stoves that have knobs on the front seem like a great idea. EXCEPT when you cook and bump into these stoves, the buttons turn on. We have had two near fires in kitchen had someone NOT been home and these knobs got bumped before we left we would have come home to a major house fire. We have tracked the knobs for 5 months since the first two incidences and today after last night, I am junking this new oven and buying a safer one-too dangerous to give away. NO it won't be an LG. I have read that they don't do much in fixing the problems. But I will contact where I purchased the stove and let them know of the dangerous stove they are selling.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 13, 2018

    LG Gas Range LDG4315ST - I have owned this stove for a little more than one year. It is flat-out dangerous. The knobs on the stove turn on way too easily. Sometimes the burner will ignite and sometimes just gas escapes into the room. My latest attempt at a fix with LG resulted in them saying they are sending me replacement knobs. I am pretty sure this will not solve the problem, but will update if possible. I had the stove listed for sale, but could not in good conscience sell it to anyone else.

    Thanks for your vote!
    Customer Service

    Reviewed Feb. 10, 2018

    We purchased our LG stove last year in March. The controls for the stove top and the oven are currently not working. I am having an extremely difficult time getting any cooperation out of their customer service department. If we end up having to pay for this ourselves, we will likely just replace the stove. It has proven to be nothing more than a piece of junk. I did a lot of research before we bought the stove and it had excellent reviews. I’ll be more cautious next time.

    Thanks for your vote!
    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 19, 2018

    December 15 - I took delivery the LG gas range, opened it as the delivery truck was leaving (they did not install it) and I noticed the interior glass was not seated properly and had a small crack. The delivery truck had just pulled away, so sending it back at that moment wasn't an obvious option. I immediately called Home Depot, who gave me the LG customer service number. In my first call to LG, they immediately offered me a compensation check to have a repairman fix it. I agreed to this. Then LG transferred me to their parts and repair dept. The person in parts and repair said it couldn't be repaired, because it was not installed yet, even though it is just the oven door. At this point LG customer service number was closed for the day.

    December 16 - I called Home Depot service back first to get help. They personally called LG and had a ticket created in the LG system for replacement instead. They said in about three days I would get a call to schedule the new range delivery. December 21 - I hadn't heard from LG yet, so I called them. They said a manager there had cancelled my replacement ticket without calling me to let me know(!), because I had been issued a damages check, and I could no longer get a replacement. I explained that LG Parts and Service told me I could not have it repaired, because it wasn't installed. LG said they would send an independent technician out and they would decide whether it can be repaired without installation. December 26 - Technician is no call, no show.

    December 27 - Technician comes out, tells me LG will probably just issue a replacement, he has to submit a claim. He will call me in about 3 hours with an answer. I don't know what this means for the damages check they were going to issue? December 29 - I start calling the repair company back for an answer. I talk to someone there 1-2 times a day thereafter, each time they say they don't have an answer, but will in a few hours. January 5 - I give up, the appliance repair service isn't calling me back. I call LG, say I don't think a claim was ever submitted on the oven door. The notes in the system at LG now seem to indicate I was in the process of a replacement, rather than repair? NOW, three weeks later, they say a replacement *can* be done (I am not confident I will receive the damages check anyhow). I am fed up, I tell them I want that damages check at this point, so they will have to find another company to repair it.

    They transferred me to LG parts and service. I asked parts and service if they can simply send me a new oven door, and I will send the old door back? There are two metal clips that hold the door on, you just flip them up and slide it out, I believe it's designed this way so you can take the door off to clean it. They will not let me handle this. I am given the name and number for a new repair company, and told they will be in contact with me ASAP. The new repair company hasn't contacted me yet, and isn't answering their phone right now. Both repair companies have very low ratings online, complaints through the BBB as well - though with something this simple, I don't really care - as long as they can repair it quickly. That doesn't appear to be a possibility. The LG repair and service escalated my request, which was supposed to lead to a callback from an executive team within 48 hours. They never called back.

    January 8 - The Twitter account for LG helps me in a direct message, which was more effective than any phone call I placed. They arranged an LG employee technician in my area to repair the oven door. The Twitter account person said it was requested the parts be pre-ordered, repair date is January 15. January 14 - I installed the oven in preparation for arrival of my new oven door parts. January 15 - The LG technician calls and says we have to reschedule because of a back injury. 1/19 was my new date he gave me... But then I asked if he pre-ordered parts. They were not pre-ordered. The technician checked stock in your system for the door glass. There is no stock available on the door glass, he doesn't know if there WILL be stock on the door glass in the near future, but he has put the order in now. He said to check back in two days for a status whether there will be glass.

    I made a big mistake installing the oven beforehand. I followed up with the Twitter account person, who was helpful again, but said the system indicates he has not ordered the glass yet. January 17 - The second outside repair shop, which I never was able to get ahold of, showed up at my house while no one was home, called me and said they were there to fix the range! They said LG (India call center, parts and repair) set up the appointment date and time. No one from LG called me about there being an appointment scheduled. I told them I have a factory tech already scheduled, they didn't have parts to fix it anyways.

    January 19 - When I check the online status, the technician still has me listed as a scheduled repair today. However, the status of the parts are still "back ordered" days later. How are there not parts available? 5 weeks as of today. Update: spoke to tech, parts are back ordered until at least the end of February. If the parts and service had told me this 5 weeks ago, the first time I spoke with them, I would've demanded a new oven. I assume I will be able to get a new oven, has not happened yet though.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Jan. 19, 2018

    Our LG range was emitting dangerous levels of carbon monoxide. After two weeks and first paying a $200 flat fee, an LG approved technician finally came and replaced some parts and fixed it. He said it likely a manufacturers defect but he can't say 100% which means that LG keeps their fee. In the meantime, I've written two letters to LG (where it says they will reply within 24 hours) and gotten no response, spoken with two customer service managers who show no concern for the fact their appliance put my family in danger, and spent way too much time on hold on the telephone and online chat with very little to show for it. Their lack of customer service is appalling.

    Thanks for your vote!

    Reviewed Jan. 18, 2018

    Initially the LG double oven and 5 burner stove top looked amazing. It did just what we wanted it to do during the holidays. The super boiler burner is great. The double oven did everything we needed for the holiday dinners. The only problem is the burners turn on (Gas) with the least amount of pressure on the knobs. Other reviews have express the same danger and LG does not have a fix according to other reviews. I went to my local hardware store and bought springs that I cut to length and placed them behind the knobs to provide the need for more pressure to activate the ignition. It's a matter of time before clothing or other items get caught on fire. Especially with the Super Boiler burner.

    Thanks for your vote!
    Customer ServiceInstallation & Setup

    Reviewed Dec. 31, 2017

    LG only allows "LG-trained" Technicians to repair LG appliances and when there is no "LG-trained" Tech in your area, you're out of luck even if the item is still under warranty. LG has the worst Customer Service I've ever experienced... They just don't care. In our case, it's a simple $30.- part for a range that I could install myself but after endless phone calls we got no help from LG. In 2018, we're looking at a new washer/dryer combination and a new TV and you can bet that it's not going to be LG.

    Thanks for your vote!
    Installation & Setup

    Reviewed Dec. 30, 2017

    In July 2017 we bought an LG electric/convection double oven stove. Almost as soon as we installed the appliance our first incident with the stove happened. I barely brushed the stove knob and the burner turned on. My husband happened to have his hand on the burner and he felt the heat. That should have been our first warning. Jumped forward to December 27, 2017 @ 6:29 pm. Shortly after my husband had heated up his dinner in the microwave, which is above the stove, I smelled something like plastic burning. I said to my husband I bet you bumped a knob on the stove. He proceeded to the kitchen and when he opened up the door flames and smoke billowed into our living room. Between the two of us we contained the fire and help was on the way.

    My review regarding this stove cannot be put in stars because they don’t have a negative value. As far as cooking on the stove we had no issues. I loved the double oven. But from our first experience shortly after installation to the night our house caught fire, the knobs were a concern. We have grandchildren who use the microwave... I shudder with the thoughts of what could have happened to them. There were no push then turn knobs, which is a common safety on most stoves, Or the knobs could have been on the back of the stove like some stoves. Now we are facing a total remodel on the kitchen, new cabinets, multiple appliances... etc.

    Yes, we have insurance but that’s not the issue. This fire could have been prevented if the knobs had a safety feature. I feel for the individuals who have the gas stove. I understand their concern. Gas leak vs fire makes for a bad day. With as many reviews I have read regarding this particular problem, LG should have a recall on this model stoves. Look into rectifying the situation so this does not happen to someone else and turn their world upside down. So as far as LG products are concerned, I’m boycotting them. We even have several other household products but when the stop working, no more LG products in my house. LG needs to step up their quality control on the designs of their kitchen appliances. You should never live in fear of ACCIDENTALLY turning on an appliance.

    Thanks for your vote!

    Reviewed Dec. 21, 2017

    I feel it important for consumers to know that this stove is dangerous. A simple walking by the knobs and brushing up against them will ignite or start to let gas flow without igniting. I have come home with my house filled with gas because the knobs were brushed by when leaving. A good service tech came to my home and said LG does not have a fix for this currently. A simple splash guard in front of the knobs would fix this. I don't want my family and house to be blown up because of the faulty knobs on the LG gas range. Beware. I would not purchase this product again.

    Thanks for your vote!
    Customer Service

    Reviewed Dec. 20, 2017

    My LG double oven range was manufactured in July of 2014. I purchased it not long after. It is now December 2017 and it is over $500 to repair. A relay board has failed and LG cannot get me the part until after Christmas. I got rid of this bad product and purchased a GE stove. LG customer service was abysmal. I will never purchase another LG product again.

    Thanks for your vote!
    Verified purchase

    Reviewed Dec. 10, 2017

    I purchased the LG 6.3 cu ft self clean oven in black stainless. 12 months in (even though I baby it and am very careful) the paint is chipping off. Now 1 month later the fan motor growls every time I use the oven. I called LG and asked if they would cover the repair simply because it is so very recently out of warranty. No. No chance. $125 to have a technician assess it and then whatever the parts and labor are to repair it. If the product is only designed to last 13 months perhaps it should be cheaper than $1100. I have used it approximately 300 times for about an hour max each time. So 300 hours of use should be all you should expect.

    Thanks for your vote!

    Reviewed Dec. 10, 2017

    I love this stove but the knobs are very dangerous. My son and husband almost caught on fire by leaning over to use the microwave. My son and I felt ill to discover a knob was slightly turned putting out gas. A slight brush against the knobs is all it takes. I get up all night scared someone has brushed against that stove and I would not recommend this product because of this safety hazard. Otherwise I love all my LG products. I wish they would correct this problem before tragedy occurs.

    Thanks for your vote!
    Staff

    Reviewed Dec. 9, 2017

    LSG4513ST.BSTELGA / Range danger for burn/natural gas leaking. This range has had issues since day one. Serviced one time by LG tech who said; "I've replaced the components with the updated parts; but that won't fix the problem". We the owners and guests have accidentally turned burners on and burned ourselves. An even bigger, more dangerous problem is the burners being on enough to leak gas and not light; or when on low; the flame will go out and continue to fill the home with natural gas until you notice. After several months of trying and finding out the LG factory repair person in the area; no longer works for LG; we have an appointment scheduled with an "authorized service company". I would rather just have it replaced and preferably before a serious injury, fire or explosion takes place!

    Thanks for your vote!
    Customer ServicePriceStaff

    Reviewed Dec. 8, 2017

    Bought new LG electric range in 2016. Installed summer of 2017. Stopped working November 4 2017. Called LG. Under warranty. Took 2 weeks to get a service person out. He said it was the control board and ordered parts. Parts took 2 weeks to come in. Service person said they would install on Nov. 30. December 8- still my stove is not working. Called LG. They said sorry we have to wait for the repairperson to do their job. Give it 3 more days. Beyond frustrated-it is impossible and expensive to feed my family of 6 without a functioning oven. Additionally LG said they had escalated my case and then closed it without actually talking to me. Incredibly poor customer service. I will never buy another LG appliance. Unfortunately my house is currently full of them. Hope they keep working.

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed Dec. 3, 2017

    LGR4113ST - I love how this oven bakes/roasts at such an even temperature. However, the front knobs turn much too easily (they only need to be pushed in maybe 1-2mm). I called after I inadvertently turned the gas on, while reaching for a spice, to see if there was a retrofit, but was told no. My kids late teens/early 20's have all accidentally turned the knobs on the range, and I've come home no less than three occasions to my home reeking of propane. I thought there were laws in place to prevent such hazards. Do not buy this if you have little ones as it's much too dangerous.

    Thanks for your vote!

    Reviewed Dec. 1, 2017

    We have had our LG Electric Range (LSE4613) since September of 2017. Within this two month period, we have had quite a few incidents when the burners were turned on without us realizing they were on. This last time, we were seconds from significant fire damage to our home. As many others have noted, because the LG stovetops can be turned on by the slightest touch, brush or bump, it is a huge safety hazard. LG needs to develop a fix for this dangerous problem before there is a major recall or lawsuit. There is a lock feature, but it's not possible to have it on at all times. The self cleaning feature also seems dangerous. While cleaning, the tile and surrounding granite became too hot to touch, so we turned it off within one hour.

    Thanks for your vote!

    Reviewed Nov. 29, 2017

    I've been VERY careful with cleaning the top of the range and am finding that the surface is pitting. I use Dawn soap only. Can't seem to get anywhere with having it checked out. My daughter bought a similar Sears range and has no problem with it.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Nov. 24, 2017

    I purchased stove on 17 August 2016, today as I was wiping off the stove top one with Dawn dish soap and soft dishcloth I noted that a spot on the coating of the center grate had peeled off. It looks as though it will spread. I have not used any harsh chemicals, cloths, or abrasive scrapers. I have only used the center grate ONE time. I called customer service and was told to call the parts people since my 1 year warranty had expired, I would therefore need to purchase a new grate! Also, the oven is almost impossible to clean. It requires repeated applications of water and now they recommend adding baking soda and repeat again for cleaning. This is a horrible appliance. Also purchased LG Refrigerator and Microwave. I can only imagine upcoming problems with them. Customer Service simply tells you what they cannot do. Do Not Buy LG products.

    Thanks for your vote!
    Loading more reviews...

    LG Ranges Company Information

    Company Name:
    LG Ranges
    Website:
    www.lg.com