LG Ranges Reviews

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About LG Ranges

Pros
  • Easy to clean and maintain
  • Versatile cooking options available
Cons
  • Quality issues with knobs
  • Customer service can be unhelpful

LG Ranges Reviews

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    Page 3 Reviews 40 - 240
    CoverageMaintenance

    Reviewed Jan. 30, 2025

    Purchase 6 years ago the LG Studio collections, within 1 years the refrigerator touch panel stopped working and the entire door had to be replaced due to peeling, the oven range knob cracked and the entire connection had to be replaced and it wasn't covered 600.00 for that the knob of the microwave cracked and that was another 300.00. Very disappointed with LG and would not recommend LG appliances.

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    Reviewed Jan. 8, 2025

    Purchased an LG range (# **) over a year ago and had the stove go on after brushing the burner which we caught right away but a couple weeks ago I was working above the stove and the burner did come on and I had a blanket over the stove to protect the glass top and it caught fire. Luckily we put it out. We try to use the lock all the time but this time it didn't happen. I don't like that both front burners are on ultra heat all the time and are hard to control. They are starting to ruin the stainless steel pots we use. I think that a light should be lit for each burner since you don't know which is hot..I feel that LG has not lived up to expectations on safety and fire protection. Is there a recall on the range and can the ultra burners be replaced?

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    CoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 6, 2025

    I purchased a 6.3 cu ft. Smart Wi-Fi Enabled Electric Range with EasyClean®. Within the first 9 months of owning this stove, I've had LG repair technician out three (3) times to try and fix this stove. There is one burner that does not operate properly and LG does not appear able to fix it. It overheats and in my mind, is a serious fire hazard, as it randomly works properly sometimes and sometimes not. It burns food and pans. I've spent money and time on this stove, waiting on 4 separate occasions for repair since they didn't show up one day and didn't tell me until 30 min left in the appointment window. And, I'm about to send this stove to the dump and never buy LG again. Purchased from home depot. Clip from receipt to protect personal info.

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    Customer ServiceSales & MarketingOnline & AppStaffBilling

    Reviewed Jan. 4, 2025

    I purchased model LREL6321S and regret it with every fiber of my being. I went w/o a vacay to buy this range for almost $900. It was a few mos old when I baked a lasagna in the oven. The dish bubbled over onto the bottom of the oven and made a mess. I hit the "easy clean" button but could not get it to set for 5 hrs. I called LG and they told me my model only had the easy clean which is a 10 min cycle. I tried it and the oven barely got warm. I called them back and told them it did nothing. They told me that was all they could do, and to maybe use a credit card to scrape some off.

    You can't use oven cleaner nor foil and some baking dishes are too large for a catch pan to go underneath. I worked for over 4 hrs and got about 75% removed with hot water and a cc. Why would they put a piece of crap oven cleaning feature that DOES NOTHING? I am not gun shy about baking anything in the oven. How can they call it an oven cleaner feature when it is not? The pull out drawer is also a piece of crap. When you pull it out you cant get it to go back in properly and it is as thin as tin foil.... JUNK.

    Bottom line, please DO YOU HOMEWORK before you buy something and don't trust the salesperson who knows very little about it. It is a shame that our Country has gone downhill so bad that appliances are not built to last but yet be replaced before the warranty has expired. The additional yr of warranty by LG was a joke too. You have to get the app, set up wi-fi, etc. My wi-fi is 5g the stove is 2.4g so I finally said screw it, keep your warranty. ALL BRANDS ARE BAD, BUT IF YOU BAKE A LOT DO NOT BUY THIS STOVE.

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    Customer Service

    Reviewed Jan. 3, 2025

    Monitored temp in oven with a bimetal oven thermometer and a digital temp probe. Temp set at 375F, bimetal oven thermometer read 420F and digital probe fluctuated between 390F and 440F. Calibrated according to manual and 2 conversations with Customer Service. After multiple adjustments calibrated at 350F, Range LED indicated 350F, bimetal thermometer indicated 350F, digital probe fluctuated between 325F and 375F, rough average of 350F. After cooling the range, set temp at 375F. When the range indicated 375F, bimetal thermometer indicated 410F and the digital ranged between 390F and 440F. The calibration is not linear. Confirmed 350F calibration was entered and stored correctly.

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    Customer ServiceCoveragePricePunctuality & SpeedMaintenance

    Reviewed Dec. 29, 2024

    Bought a new LG dual-fuel stove a year ago. The electric oven went out a month ago. Troubleshooting the problem led to replacing the LED screen on the front panel ($325) then a control board behind that LED unit (an additional $150) and now replacing the power board ($150) at the rear of the stove. Overall use of this stove has minimal or nonexistent since it is in our guest apartment. To date, we have spent approximately $1000 in costs trying to repair a brand new range. Terrible product, customer service and replacement parts availability. Run away from this brand as fast as you can.

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    Customer ServiceTechStaff

    Reviewed Dec. 17, 2024

    The new LG oven I purchased is a total disappointment. When it wouldn't hold a temperature after only 1 year I called in a serviceman. The LG serviceman told me that when they moved the heating element from the bottom to the rear of the oven, they knowingly sacrificed exact temperature control. They figured younger bakers don't care. This man actually told me that it's only "older women like you" who complain about such things. This LG oven is a total loss. Don't waste your money if you're a baker.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaffResolution

    Reviewed Nov. 29, 2024

    We purchased a new LG range model #LSSE3026ST in Nov 2018. It had the features and the look that I wanted. However, 3 months after the purchase, we had a large electrical flash come out from the side of the stove between the ceramic top and the oven. It left a large burn mark on the side of the wood cabinets - this could have potentially set the cabinets on fire. An LG technician came out after a week to look at the problem. He found a pinched electrical wire from the manufacturing process, and was able to repair it. The knobs on the front of the stove are also too sensitive and will turn on with just a bump/brushing up against them - huge fire hazard.

    We also don't use the oven that much and therefore only use the self clean function 1-2 times annually. This year after using the self clean function, the interior of the oven expanded in the middle so that the "gliding" oven rack no longer fits. The oven walls expanded so much in the centre that the rack falls straight through to the oven bottom, and the top and bottom of the oven is too tight for the rack to fit. The regular racks still fit, but move around a lot. We are now too afraid to use the self clean function as to what could happen the next time, and can no longer use the "glide" rack. Customer service insisted that their "technician" had to view the problem despite me sending them a video of the issue. We were leaving on vacation, and I told customer service that the appointment had to be after our return. We were told that they couldn't make an appointment two weeks in advance, and that they would call back upon our return - they didn't!

    On our return we had our own technician out for a different appliance and had him look at the stove. He said that there was absolutely nothing LG could do to fix the issue. We didn't bother contacting them again as the stove was out of warranty, and pretty sure they couldn't do anything to fix the issue, nor would be willing to make things right. Totally frustrated with LG and would never recommend LG to anyone.

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    Staff

    Reviewed Nov. 12, 2024

    The inside of the range is flaking blue porcelain everywhere. It has only been used to bake and has always been cleaned with the self clean. LG wants to shirk their duties so I will post this for people to understand before buying this product.

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    Ease of Use

    Reviewed Oct. 27, 2024

    I bought this stove in 2021, and about 1 year after the numbers on the panel to show the temperature of stove all began to fade. The numbers to show the oven temperature started glitching and now I have to guess what the temperature is. The racks a little unsturdy and all and will fall and they do not fit right across the width of the oven. Worst purchase ever!!! LG Electronics 6.3 cu. ft. Smart Wi-Fi Enabled Fan Convection Electric Oven Range with AirFry and EasyClean in Stainless Steel. Store SKU # 1005228164.

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    Customer ServiceCoverageRefunds & PayoutsMaintenanceStaff

    Reviewed Oct. 25, 2024

    I purchased the LG 30-in 4 Burners 6.3-cu ft Self-cleaning Air Fry Convection Oven Freestanding Single Induction Range in May 2024, Since then, two separate burners had been defective, cause ruin to multiple meals. The response time to repair these issues is not bad except on 2 of 3 tech visits, the technician did not have the part needed to fix it. The service is aggravation and frustrating to say the least. I wonder if I have been sold a refurbished range with previous defects. I am in the process of asking for a refund.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 21, 2024

    We purchased an LG Electric Range --Glass Top...Model # LSEL633 at Rona... This range has had several temperature control issues... The latest being 2 burners come on with one burner ... Another one was ---very poor simmer control... Try to simmer a pot ---when the control is set properly the full burner comes on ... very dangerous .. Made a call to LG Service... Was told I would have to wait ... Let's see HOW LONG... These products are registered on the LG Web Site.

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    Reviewed Oct. 12, 2024

    Our new house has brand new LG dishwasher, range and fridge. The dishwasher is annoying because our dishes are not perfect and we cannot fit as much in it as we did in much older dishwashers. The range is the worst ever because it can only produce high heat and no medium or low. All soup left on low has burned within half an hour. Never had such a terrible range in my 60 years of cooking! Would never recommend the dishwasher or the range. The fridge seems to work well, but has too many filters and filter on top cannot be replaced because the plastic that holds it broke. These new appliances are too complicated for no good reason.

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    Tech

    Reviewed Oct. 10, 2024

    Purchased an electric LG stove with extended warranty plan a couple years ago. Consistent temperature a problem. Service tech came out and was told my problem was normal for LG. Normal is when oven set for 350 operates at 310 to 320 and oven set for 360 operates at 380 to 400. Other temp settings are also just as inconsistent. EasyClean oven cleaning feature doesn't work as oven goes to 140 only which doesn't create a steam or clean anything. Smart Diagnosis isn't even used by LG tech so not sure what its purpose is. For someone who is a baker an LG is a huge frustration that leads to poor baking results. Since LG says this is normal for their product I would suggest purchase from company whose normal is at a higher standard.

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    CoverageRefunds & PayoutsMaintenance

    Reviewed Oct. 10, 2024

    Bought an LG range model #LTEL7337F a few weeks ago and wanted to warn anyone thinking about purchasing this to think twice. The machine is dangerous. You can easily bump the knobs and inadvertently turn on the burners. I've had other happen numerous time and twice had fires as a result. I tried to return it but Lowe's ridiculously short windows of opportunity made that impossible. An LG tech replaced the knobs but that did no good. Now I have to keep child safety lock feature on at all times.

    The knobs are very difficult to read despite the lighting feature and there are so many options crammed on to a couple of the knobs that you aren't sure what you've set it at. The oven knob does not have an off settings. It is always on BAKE so you have to turn the knob to broil on the left or to the setting on the right and then back to bake to turn the oven on to bake. I've been told that LG won't authorize a return unless parts can't be found to repair the device and since it's technically not broken I'm stuck with something that is a serious safety hazard. The only thing good about this is the lovely blue color inside the oven. I wonder what color it will turn when it burns along with my house.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed Sept. 21, 2024

    We bought a LG MODEL LSE4611ST 3 years ago and already 1 of the for stove top burners have burned out. The stove cost us $1000,00 and now to replace 1 burner will cost $500.00. LG IS JUNK!! Called them for help and they basically couldn’t care less... never buying LG products again. This is what we get for shipping our manufacturing jobs overseas; only to import back junk!!

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    Customer ServiceCoverageTechRefunds & PayoutsMaintenanceStaffResolution

    Reviewed Sept. 7, 2024

    I purchased this LG electric range in May of this year with the Lowe's Protection Plan. From the beginning of purchase, we were getting minor glitches with the knobs turning the oven on. Then from there escalated to turning the stove top burners on. I would try to use the stovetop and turn the left knob on, and the right burner front one would turn full blast... definitely a fire hazard! I have some videos to prove. We have reached out to LG several times because it is still under manufacturer warranty, and they yet have not responded. We did get of hold of LG customer service which is a contract affiliation overseas but they were not able to resolve our dilemma which is replacing a defective stove.

    We also went to the original store where we purchased our stove and they gave us the Lowe's protection plan number which we called. Again, they weren't able to help us due to fact that it is still under a manufacturer's warranty. This defective stove is a safety hazard, do not buy! We have been in contact with Consumer Products Safety Commission because we feel the stove is unsafe and could have the possibility of doing great harm to people. We will go back again next week to try to speak to Lowe's Home Improvement store manager, hoping to get reimbursed and or resolve the issue. Any useful advice that you may be able to give us would be greatly appreciated.

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    Reviewed Aug. 6, 2024

    We purchased a microwave and a stove at the same time and both displays have malfunctioned, you can’t read any time and the stove you have to guess what temperature you are setting. The stove has one burner then regardless of the setting will sometimes go to high and burns thing being cooked so you have to watch closely. We usually try to avoid cooking on that side. Both of these are not very old and the problems occurred after the warranty period passed. Like a previous writer stated when I can afford a new set it will not be LG.

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    Ease of Use

    Reviewed Aug. 2, 2024

    Great when brand new, but the electronic touch control panel is highly impaired after only 3 years of ownership. Very disappointing, given LG's supposed reliability. Features are all there, easy to use (when it works). Sealed burners are easy to clean, stainless steel countertop is great.

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    Customer ServiceMaintenance

    Reviewed June 15, 2024

    I bought a Lg range from Home Depot. In 2 days, oven stop working. Called LG for service and I was told 10 days before they can come by to look at it. And they will not exchange it, the oven had cobwebs in it. It seems used. I will not ever buy another LG product again.

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    CoverageMaintenance

    Reviewed May 11, 2024

    Wouldn’t recommend LG Gas Range. We are tossing ours into landfill after 4 years. (We will try and recycle it but seriously 4 years) We bought our LG in 2018 but it remained in it it box until 2020 as we were renovating and our renovation took longer than we thought. 2022 we had to pay the LG $299 to repair the display screen and element. Now 2024 we have been locked out of our oven because it has a carbon monoxide leak. A CARBON MONOXIDE leak! 300 ppm. They told me I can pay the $299 and arrange for one of the two repair guys of their choosing to fix. Neither of them have a gas ticket and were able to do it on their own.

    When I explained this to LG they told me I had to arrange for the repair and the gas supplier to show up at the same time to fix this. I don't know about anyone else but I work a full time job and cannot just take a day in HOPES that these two people are going to show up at the same time. In my opinion this Carbon Monoxide leak is serious and these ovens should be recalled. After doing research on it to see if this has been an issue, sure enough, it is an issue. If you own an LG I would have this checked.

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    Punctuality & SpeedStaff

    Reviewed May 9, 2024

    This was the range that came with the house I bought. Any heat stain on this LG stove top is almost impossible to clean! I don't mean particles or food left behind or burned areas. I mean just "normal" use of the stove. If you put the heat on high for too long (I'm thinking this in hindsight), it stains with a grey color. I have been using Scotch Brite non abrasive pads on it with some baking soda. Weinman's does nothing, dawn detergent a bit better, but the baking soda shows some promise. I have been doing it 4-5 times a day, scrubbing as hard as I can, and it's helping, although slow. It will take me to Christmas probably to get this out. And, I did nothing wrong, but use the range! Ridiculous.

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    Customer ServiceCoverage

    Reviewed April 11, 2024

    I am very disappointed and dissatisfied with LG's warranty. They say they do not cover physical damaged under the 1 year warranty. Cooktop cracked. Very poor customer service and kept me on the phone 45 minutes before telling me that.

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    Customer ServiceCoverageMaintenanceStaff

    Reviewed March 27, 2024

    I have issued prior complaints to both LG and Consumer Affairs. There is a major safety defect on my range that allows the knobs to be turned on w/o any force or effort. This has caused burns to myself and also burned towels and other products due to not knowing the burner was on. I had a case with LG and they were supposed to continue working on it but the install they had someone complete did not remedy the situation nor did the company they subcontracted to follow up to replace the rest of the knobs. I opened another case and they never left me a vm and only sent me a text stating they called me and I didn't answer. But I was not aware of the call since they didn't leave a vm. They are non responsive on this major safety issue.

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    Customer ServicePunctuality & Speed

    Reviewed March 26, 2024

    I purchased a LG range oven and was getting the run around on the delivery. I called and spoke with Nanci and she did all the leg work and called me back promptly with all of the details that I needed. It was a true customer service experience.

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    CoverageMaintenance

    Reviewed Feb. 17, 2024

    This gas range hasn’t worked properly since new… the oven is inconsistent keeping temperature… I see it’s common issue. This is a 18-month-old unit. There are many complaints with this issue… and people saying that they have replaced the board, igniter and temp sensor and still a issue. No resolve with LG. Perhaps a class action suit should be started. DO NOT BUY…! And will not purchase a LG product again.

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    Staff

    Reviewed Jan. 10, 2024

    The product is no good. Will never buy another LG Range. The stove top just explode when not in use. Their Canadian section is just horrible!! The technicians don’t seem to know what they are doing. Is there a recall?

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    Verified purchase

    Reviewed Dec. 25, 2023

    2 different time & 2 different LG ovens permanently locked after using the self cleaning feature. Apparently they need to move the circuit board that can't withstand the heat produced by self cleaning. I will NEVER buy another LG product.

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    Coverage

    Reviewed Nov. 30, 2023

    This stove has done nothing but starting fires. The knobs are so sensitive the burners turn on so easily. My house almost burnt down this week. I have tried to buy covers for the knobs but they are too big.

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    CoveragePunctuality & SpeedRefunds & Payouts

    Reviewed Nov. 10, 2023

    I would never recommend anyone to get LG products. We purchase a stove a month ago and the oven doesn’t work at all.. We just had someone FINALLY come out today and they still couldn’t fix it. They have to order like 3 different parts now so another long wait. We asked about exchanging or a refund it and they said, "No we can’t. We have to have someone come out to look at it 3 times before they can consider that." This is my first and last time I’ll purchase anything from them. I’ll definitely make sure all my friends and family know. - Awful is the best word for this situation.

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    Customer ServiceResolution

    Reviewed Sept. 20, 2023

    I used the self clean on the range. I had white powder everywhere inside, the glass in the door is damaged. I called several times, each they tell me to clean the stove. I did four times and I still got white powder. LG tells me it's cosmetic and they will not address the issue. Cosmetic is on the outside, not on the inside. Customer service is terrible. They hang up on you. I would tell everyone stay away from LG, go with GE. I HAD GE FOR 23 YEARS NEVER HAD A PROBLEM AND I WOULD OF BOUGHT GE AGAIN BUT LG ONLY ONE WITH BLACK STAINLESS. WHAT A BIGGGGG MISTAKE

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    Reviewed July 24, 2023

    After 2 years of buying LG Q, WiFi range, the display is bad. It doesn’t show time anymore, it shows an E or a 3, at first it was that the stove needed it be turn off pull the plug from the wall. This was to reset, it doesn’t reset anymore. I’m not buying any more LG if this is how bad their appliances, I’m not buying that name brand again.

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    Customer ServiceCoverageMaintenance

    Reviewed June 19, 2023

    My 2 test old range has marks on the glass surface that can't be cleaned. It looks terrible and the Lg customer service is very poor, even worse than their product quality. These marks make the stove look filthy and seem to be coming from under the glass. Customer service said to clean it but it's not possible. Every use seems to make it worse. Not covered under warranty or the extended warranty. They don't stand behind their products. I will never buy another LG product again!

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    Customer Service

    Reviewed June 15, 2023

    We have had several close calls with having a major fire in our house as you just have to lightly touch these knobs and they turn on the burner. These ranges should not be allowed to be sold! They are a fire hazard!

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaffTimeliness

    Reviewed April 29, 2023

    I am having a house built. It was just completed - except for the range. Because of delays in getting appliances I ordered my entire appliance package in September 2022. It included an LG range. The appliances were delivered in November 2022. Since my house wasn't ready to have appliances installed the appliances were delivered to my builder's warehouse - a fairly standard practice for new construction. The home was ready for appliances in late January. My builder brought the appliances to my home to install them. Upon opening the LG range box (the box was in perfect shape) we noticed a very large dent in the side of the range. After pulling some of the cardboard corner protectors off we saw more damage behind them. Since the box was in perfect condition it was obvious that LG packaged a damaged range to send out as new, undamaged.

    I called Home Depot to let them know. Home Depot told me I had 48 hours after to report any damage so they wouldn't do anything. Next, I called LG. I was on the phone with them for about 2 hours, taking multiple pictures of the box, the damage, the model/serial number, etc, and texting them to LG's information line. LG said that they'd get back to me within 72 hours. The next day I get a text message from LG stating that they don't warranty shipping damage. But, based on the perfect condition box, it was obvious that a large dent in the side of the range, as well as other damage, was not from shipping. And proof of that (pictures of the box) was sent to LG.

    I called LG again (even more time talking to LG). They told me to have Home Depot call the LG Dealer Representative. The manager at the Home Depot where I bought the range was nice enough to call LG. LG said that they'd repair the damage, but won't replace the range. TWO AND ONE HALF MONTHS have gone by and an LG tech has been out to repair the range SIX times. The range is still not repaired. Every time the tech came out, the parts from LG to repair the range were damaged. LG ships damaged ranges and damaged repair parts. I have been without a range for 2 1/2 months and LG simply doesn't care.

    Today I was on the phone with multiple people at LG for two hours, total. LG keeps saying that they are "escalating" my case but they never do anything about it. It's looking like LG's job is to wear people out until they quit trying. LG still refuses to replace the range or give me a refund after 2 1/2 MONTHS of trying to repair it. It's starting to look like I will have to throw my new LG range away, be out the money that I paid for the range, and buy a different brand from a reputable company, NOT FROM LG.

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    Customer ServicePunctuality & SpeedMaintenance

    Reviewed April 23, 2023

    I had purchased an LG range a few years back and made formal complaint to LG about my kitchen catching fire due to the knobs which are beyond dangerous. If anyone walks by and happens to even lightly glides on it the element immediately turns on. A paper towel roll was In close range an and been sitting on the edge of the burner when it lit and spread quick! I acted fast, but so grateful I was I the next room to see it happen. We had some serious fire and smoke damage ensue. Since then, and not getting a response, I have just remove the knobs entirely as I’ve lived petrified to have it happen again. This product is absolute garbage! Do yourself a favour and avoid LG altogether as the other front burner from has not worked for us and at all, and given mostly that no one has even bothered to respond to my concerns. Bad bad company.

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    Reviewed Feb. 8, 2023

    I had a Kitchenaid glass-topped range for 16 years and never had this problem. I've had my LG range for four years and while recently cleaning off burnt liquid from the glass top cracked it cracked. I was shocked. I am not THAT strong. I believe that this is a safety issue and reported this to the BBB (without success). I would like to know how many glass top ranges have cracked due to cleaning. And I strongly believe that there should be some governmental safety considerations made.

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    Contract & TermsCoveragePriceMaintenance

    Reviewed Dec. 14, 2022

    My LG air fryer range is less than 1 yr old. All of the numbering on the face of the range is wearing off. I no longer know what settings and which burner (large med small) I am turning on. This is not covered under the LG warranty. Even though it is an entire part that needs to be replaced to fix the poor quality of the face. I take pride in the appearance of my home. My range now looks terrible and is a safety issue. LG warranty manager Ismayla, refuses to cover this issue. He wants me to pay $279.00 to have this entire part replaced, as he insists it is a cosmetic issue and not the company's problem. The stove cost me $1479.00 which included a warranty. That they will not honour. I will never buy LG products again.

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    CoverageMaintenance

    Reviewed Oct. 22, 2022

    We bought a suite of LG appliances from Costco in 2016. The compressor went out on the refrigerator and just out of warranty and LG refused to cover our food loss when it was a known issue/recall. The electric range (LRE4213ST) is even more disappointing and has malfunctioned twice. Just out of warranty at 3 years of ownership, we had to replace the oven heating element. Now, 6 years in, the burners stopped working. We have invested hundreds of dollars in repair fees to keep this range running. What a complete disappointment. I do not recommend LG appliances.

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    Customer ServiceMaintenanceStaff

    Reviewed Oct. 18, 2022

    Range came defective. LG customer service just doesn't exist, 5 calls, many questions then they hang up on you. This mean 0 warranty, this is 3 days after purchased. One of the agents even blamed Home Depot.

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    Staff

    Reviewed Aug. 29, 2022

    Brand new oven, only one month old, completely shattered on the inside glass while cooking. Dangerous and scary! LG is not helping me in any way to get this resolved. So dissatisfied, I will never buy LG again.

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    Reviewed April 17, 2022

    Had I known this stove would literally turn on by itself, I would have never bought it! We have woke up to smoke 4 times now, all coming from stove! The burners seem to turn on theirselves, it's made me form a habit to constantly check the knobs then this still happens! Almost lost our house and our family had we not woke up, one of those 4 times!

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    Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed Feb. 24, 2022

    Many service calls since August, you have to wait all day onset time. No one shows up, several repairs, several visits and calls because service said not under warranty and LG said was reschedule and last 3 visits same thing, won’t order parts, said have to pay for it. Now had second fire with stovetop coming on with no one home and house full of smoke because something was on stove. Now want replaced and something done about smoke damage.

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Feb. 18, 2022

    I bought my LG Electric range just over a year ago. We knew the front knobs were very sensitive but didn't realize how bad until it my husband was cleaning the kitchen, set the Ninja on the stovetop while cleaning the island. Seems he leaned against the knobs and 2 turned on. He went out to empty the trash and by the time he got back in, we had fire. Both Ninja and Range were burned beyond repair. Our new backsplash will have to be repaired. We'll need to repaint some. But no one was hurt. No pets hurt. I immediately, naively wrote to the "President" of LG. Nothing. Tried again a couple days later. I did receive a phone call from a Sheena Turner in Alabama with the title of President Liaison/Voice of Customer. She said she could send someone out but needed the serial #. There's NO SERIAL NUMBER on the range. Isn't that convenient?

    Both my husband and I have gone over the range several times. I've taken pictures and sent to her to prove there's no serial number. That's when she stopped communicating. So, oh well. She can't help. So like the rest of their customers with this problem, I'm just screwed and they don't care. Then I visited Consumer Affairs to see if we were the only ones with this problem. Apparently allot of us have the same problem. So I sat down, copied and pasted to Word every review that pertained to the knobs, back 4 years, 52 bad/frustrated reviews. I've printed out and will write a letter to Home Depot, Lowe's, Best Buy and The Consumer Product Safety Commission with copies of the 16 pages of reviews I have. This will be sent USPS certified mail to each with return receipt to make sure each received.

    I want to be sure each of the retail stores know they are selling dangerous products and the CPSC surely needs to take a look at this. Maybe nothing will come of it, but these stores need to be put on notice and when something bad does finally happen and sadly it will. contact me. I'll have proof they were notified. For me, I'm tossing the range. I won't have it in my house and it's damaged anyway. My last email to Ms. Sheena (she hasn't returned an email since I told her I can't find a serial number on my range). "How are you going to feel when someone dies in a fire caused by an LG range. You work for this company. Are you going to be able to look yourself in the mirror?" No response. Here are pictures of my Ninja and Range after the fire.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 25, 2022

    I just bought my Double Electric Convection Oven range in late December 2021. The flat-top keeps on getting damaged after I use it. I had it replaced once and when it happened with the second top, I called LG and they said all they can do is replace the flat top again. I have had a flat top for many years and know what to do as far as pans, and not sliding the cookware, etc. The customer service representative kept on stating it was my fault and it was scratched. It wasn't scratched because I didn't do anything wrong with the pans. They told me at customer service all they could do was replace it again. I think that there is a defect with the flat tops because my old flat top didn't do what these flat tops are doing. I am upset with the product because I thought I finally got a convection oven that would cook right and it doesn't.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 15, 2022

    Purchased a Flat top Range and received it TODAY. Oven works, no instructions for menu settings, cooktop doesn't work, called appliance store and they instructed me to call LG. LG says 2 1/2 weeks for a technician to come out. Have to wait 2 weeks for them to tell me my new $2000 stove is junk and I got to get it swapped out. Then I'll have to wait a week for that one and around we go. Should have stuck with my gut and went with a reputable appliance manufacturer not a ** cell phone maker. Who knew that making cell phones is easier than a stove.

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    Suzanne increased rating by 3 stars.
    Customer ServicePriceMaintenanceStaff
    After a positive interaction with LG Ranges, Suzanne increased their star rating.

    Reviewed Jan. 12, 2022

    I purchased a refrigerator, dishwasher and gas range for my new home that I moved in to in 2019. Close to 5000$. Of course they are all out of warranty now and during Christmas of 2021 pieces of enamel was being found in my food I was baking in the oven. Needless to say this has to be a manufacturer's defect because nothing I have done would warrant chips of enamel falling off. I called they said, "Nope it's out of warranty." Even with the fact that we could have consumed some of the enamel they do NOT care. Even the man that I called about checking it out said LG was hard to work with. I am hoping to get this resolved soon being I can not use my oven for fear of consuming enamel. I was so proud at how all three units looked in my kitchen and people were impressed with the look of them. Shame on you LG for selling expensive crap!! And then refusing to take care of your customers.

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    Customer ServiceStaff

    Reviewed Dec. 25, 2021

    I purchased a LG 6.3 cu. ft. slide-In ELECTRIC Range with ProBake Convection and EasyClean from Costco in 2018 for around $1300. I don't use the range a lot (maybe 8-10 times a month). During the warranty period, 2 burners were not heating properly and the oven was always between 50-75 degrees under where is was set. Under the warranty the 2 burners were replaced, but the technician was not able to figure out why the oven was not heating properly. We tried adjusting the temperate settings using the oven's setting feature with no real results.

    The month following the end extended warranty, I used the self-cleaning function on the oven which blew the thermal fuse. This was a $300 repair for parts and service call. Last night, the oven just quit working 10 minutes in to cooking a $170 prime rib roast for Christmas dinner after the temperature was turned up to 475 degrees. I might guess it is the thermal fuse again. Yes, the oven is now 4 years old, but it has never functioned properly since the day I purchased it, and it has gotten very little use. I would expect so much more from an $1800 appliance!

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsMaintenanceStaff

    Reviewed Dec. 13, 2021

    Purchased a new LG Wall Oven (Model #LWS3063ST) from Lowe's a few years ago, which had received very little use when it stopped working entirely. Called LG, but they said because it was over 1 year old, they wouldn't do anything. However, the repairman discovered a burned electrical wire in the unit's factor control panel, a clear indication of a manufacturing fault that could have started a fire and burned our house down! I wrote the president's office of LG and sent pictures of the burned connection. They promised to reimburse our repair cost. Then, inexplicably, the lady says she no longer works in that office and now LG had not only refused to reimbursed us, they will not respond to us. Terrible, terrible service, and very questionable safety issues in their products. I would NEVER buy or recommend LG to anyone.

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    Refunds & PayoutsMaintenance

    Reviewed Nov. 14, 2021

    We purchased our LG electric range in 2016 for remodel. It worked great for approximately 3 years & then the heating would not work properly, I have to set the heating at 425 to reach 350 temperature. Of course at this point it is out of warranty. I’ve had a LG service repair man out to fix & he could not figure out what it could be. I paid for his service & it actually worked properly for about 2 weeks then back to low heat. I’ve never had any problems with ovens. We bought all new LG appliances in the black stainless & no problems with them but the electric range is a fail. Will never buy anything LG ever again.

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    Reviewed Oct. 29, 2021

    After three deliveries of same electric LG double convection oven exactly a year ago, finally had one that worked. We have had no problems with the heat in ovens but the black glasstop has spots beneath surface and burners come on by barely brushing against knobs. There should be a recall as we've come close to burning things on top of stove by accidental touch of knobs.

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    Customer ServicePriceHonesty & Transparency

    Reviewed Oct. 6, 2021

    Do not buy any LG products. Worst customer service ever. Lowe’s is awesome but LG is horrible. Delivered oven with missing enamel inside oven. Claimed Lowe’s did it then me when LG discovered it was inside oven and Lowe’s delivered out of box. In the end after more than 14 hours of phone calls to LG when I was lied to, calls not returned and multiple hang ups by their associates, they texted me their rejection to replace. Lowe’s replaced at their cost. Lowe’s gear place but stay away from LG all products. Yes.

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    Contract & TermsCoveragePriceMaintenance

    Reviewed June 20, 2021

    My husband and I purchased an LG appliance package in April 2016 after I did careful research on the products that were available at the time. We got a fridge, microwave and gas range. The first problem that we had was our fridge. The compressor went out about three years in which LG fixed. Next up, about a year ago, our ice maker just stopped working. Around that same time, I heard a very loud pop in our microwave and that stopped working.

    I had a tech come out to take a look and it was the entire control panel which was nearly the same amount the microwave cost in order to fix it which we ended doing. I didn't want to get another brand because this microwave has a special vent that goes above my range. The tech also looked at the refrigerator ice maker and mentioned that we may need to replace the door which is a common problem apparently. Unfortunately that is too pricey for the time being so now I have no icemaker.

    Until yesterday, I've been happy with my LG Gas Range... I started getting an F9 error which means the oven isn't heating correctly. Tonight I was making dinner and the oven turned on as usual and said it was preheated. I started cooking and opened the oven to check my food. Low and behold, the oven is barely hot. I check the oven temp and it's 205 even though the temp says 400. Sounds like another problem that is going to cost me hundreds of dollars to repair.

    I've only had this appliance package for 5 years. It is so disappointing to have a problem with everything I've purchased from LG. I've been making sure to tell all of my friends and family to avoid LG because of all the problems I've had. The only appliance I have in my kitchen that hasn't had any issues is my dishwasher but that's a Bosch. I'm glad I didn't get one from LG. Although the LG appliance look beautiful, please avoid them because right now I'm trying to plan meals without the use of my oven until I can get it fixed. What a disappointment.

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    Verified purchase
    CoveragePunctuality & Speed

    Reviewed May 30, 2021

    We bought the LDE4413ST and it was installed late December 2020. Since then, we’ve had 2 fires on the cooktop. The knobs on the front are way too sensitive and turn to high with just brushing against them. A pizza box that was sitting on the stove burned up when a knob was inadvertently touched and today a microwave cover was burned up when it was placed on the stove after retrieving food from the microwave and a knob was brushed as we opened the microwave. I am removing the knobs and have told everyone not to place anything on the stove. One of the burners is now ruined from the melted plastic.

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    Price

    Reviewed May 24, 2021

    I purchased this as part of a set in 2017. It's a black stainless steel gas convection range. My initial thoughts were that the control panel is extremely hard to push. They failed to put glass behind this so I have to push hard to get it to register. This is very annoying however it does work. Lately though, it has developed a new problem. The oven beeps saying it reached temp I put my food in. When I pull it out after the timer goes off, the food is cold! The oven fails to maintain temp. A 4 year old oven that is lightly used should not be having this issue! I have owned cheaper ranges and have never had issues like this, not even after 10 years or more. I am very disappointed with LG line of products.

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    CoverageTechPriceStaff

    Reviewed April 29, 2021

    My LG stove worked for about 3 and a half years. Then began shutting off and not coming back on. Finally convinced 2 different repairmen to come, but they didn't fix it. Most repairmen near me won't work on LG. Parts hard to get and expensive. It won't come on now at all. Have to buy a new stove and this one is less than 4 years old!

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    Reviewed April 29, 2021

    I love my 2 oven gas stove all for except the knobs on the front of the stove turn on if bumped and lets gas into your home. My husband can’t smell so it is very dangerous. They need to figure something out with these knobs!

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    Reviewed April 19, 2021

    First time buyer - Purchased brand new suite of Lg appliances. Front burner dials on stovetop are a huge fire hazard. Our dog apparently was trying to get to something that was on the stovetop and was able to turn a burner on. Our whole house was filled with thick smoke and soot and almost went up in flames. Luckily we arrived home when we did - to save the dog and before it took the whole house up. Brand new stove top cracked and ruined and a whole house of ash to scrub - including all my brand new white cabinets from my kitchen remodel. Then, as I was leaning over the stove to wipe off the under cabinets my hip turned a burner on. These burners dials are a major fire hazard.

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    LG Ranges
    Response from LG Ranges

    Hello Sarah. Thank you for providing that information. We have sent you a documentation request. Please respond at your earliest convenience.

    Thank you,

    LG

    Maintenance

    Reviewed March 23, 2021

    There are so many things we dislike about this appliance.
    1. It's very difficult to judge the temperature of the cooktop. The burner turns on and off and the heat is not consistent while cooking.
    2. Extremely difficult to keep it clean. It does not clean up well even though people say it does. Even after wiping the surface clean it still has marks or rings on it.
    3. When we cook food in the oven it does not cook evenly. When we make a pizza it looks done. When we take it out and begin eating it I discover parts of the pizza that are still cold. It's very odd. The edges can look crispy but parts are still uncooked.
    4. Sometimes NEW does not mean better. The old style gas ranges are so much better than these new style appliances.
    5. Numbers on the dials are very difficult to read. Depending on the light in your kitchen you may have trouble even reading whether you have your dial set on 3 or 8, etc. The light gray print on the knobs is not contrasting enough to be easy to see. Again, an old fashioned white dial with black letters is a win win in my book.

    Advice - DO NOT BUY THIS or any LG appliance - we have the microwave and the refrigerator too and don't like those either.

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    Customer ServicePunctuality & SpeedMaintenanceRates

    Reviewed March 8, 2021

    Loved the look of this range but told salesman I wanted self clean. He said "look it has Easy Clean". Not the same I found out 2 months later. Also my service book states I get grill pan for top of stove and small cleaning kit which I found out months later and was told not for my model... But the worst is my oven is chipping enamel - golf ball size chip. Also told not under warranty. This is a defect not warranty problem. So now it’s my problem to replace this part on bottom of oven. Is about $180.00 and grill pan is about 60.00 plus cleaning kit about $10.00 so I need to spend about 250.00 to get my range back to new. Remember this range is only 18 months old... My husband wanted a GE but I like how this looked. Wished I listened but won’t have this range long at this rate because it’s hard to get parts from overseas and customer service sucks and so does the company. Be WARNED!!!!!

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    Price

    Reviewed Feb. 13, 2021

    Words can not describe the joy I have when I use and even more appropriately when I clean up after my husband cooks. I never liked or would even consider electric cooking before, but this is an absolute dream. A pot boils over? No problem. Use a rag and wipe it up even when the pot is still cooking, it lowers the heat the minute you turn down the temperature and if you pick up the pan and walk away, the burner shuts itself off. I have considered an electric oven before but with the convection and induction features, I feel like I have died and gone to the great kitchen in the sky. I know that sounds a little extreme but after dealing with a messy stove top & an oven that I have to get down on my hands & knees to clean, this is really a God-send.

    I also got a great deal on my appliance from eBay. Even had a manufacture's warranty. LG has been our go to brand for T.V.'s, fridge and now my kitchen. The only draw back is trying to find pans that don't cost a fortune and are of good quality, also someone that can tell me why my cast iron griddle cracked in half when I tried to heat it up to cook a steak. Not a major problem. Just would like some answers.

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    Reviewed Feb. 13, 2021

    Induction is the answer, instant heat like gas without the need to vent, glass top is easy cleaning because the cook top does not get hot. Only issue is cooking vessels must be magnetic, not a problem for us. The convection oven is accurate with even heat. Well named as a Pro-Bake...

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    Profile pic of the author.
    Punctuality & SpeedStaff

    Reviewed Feb. 13, 2021

    I have the digital & my daughter has the knob. I prefer mine. Hers are in the front & too easy to hit! I love the glass too for easy cleanup after my husband cooks. Heating is responsive and quick heating. Takes a few uses to get use to the quick boil burners. The broiler heats very quickly & have to watch carefully. I would recommend. I had another LG and after 2 years the digital clock went out but everything else works.

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    Punctuality & Speed

    Reviewed Feb. 13, 2021

    Nice double oven 5 burner range. Have for 8 years and like it. 4 star because of the following - The markings on handles got erased quite quickly. If something hot on the burner, getting to the oven control may be quite risky. Main board melted during self cleaning, had to be replaced.

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    Reviewed Feb. 12, 2021

    The electric stove is a double oven LG. It is dangerous. When you are cooking or lean over it turns the knobs on the front way too easily. Just a little pressure and the burner is on. Our family has had this happen all the time and we always check to make sure it’s not on. We also purchased their microwave at the same time. That caught fire inside. I wouldn’t recommend their products.

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    LG Ranges
    Response from LG Ranges

    Hello Debra. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    CoverageTechStaff

    Reviewed Feb. 12, 2021

    When I first got my range it was giving me problems. I contacted LG. They sent out 2 engineers and a repair specialist. It was a loose wire. Now, I have oven switch issues. They can't come fix it. I am very disappointed.

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    Punctuality & SpeedEase of Use

    Reviewed Feb. 12, 2021

    Quick cooking, easy to clean, the two ovens are very useful. We feel that the interior colours are very modern, The control console is easy to use and read., It is also to keep clean. We do lots of cooking and this stove has been great.

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    Staff

    Reviewed Feb. 11, 2021

    This company does NOT stand behind their products, spent lots of time going back and forth with them about my product, was sent across town by rep. Company didn’t service the product. Be careful when purchasing their products.

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    LG Ranges
    Response from LG Ranges

    Hello Thea. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Reviewed Feb. 11, 2021

    I do like my LG electric stove. I have the convection oven as well as regular baking. Cleaning the oven has been easy with just water. The top also cleans well. I use Windex and a razor blade. I have had about 4 years and is an awesome product!!

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    Reviewed Feb. 11, 2021

    I love my gas burning stove and convection oven. I can control the heat better and the food is always delish! The only con that I can think of is purchasing a stove with an anodized black top as it's a nightmare to keep clean. If I could trade this out, I'd give it 5 stars.

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    Reviewed Feb. 10, 2021

    Our experience so far has been great. The electronics make our range easy to operate and efficient to utilize. The heating element in all functions are very accurate, so we don't have to guess when using a specific recipe for temperature requirements.

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    Reviewed Feb. 10, 2021

    Stove works great. No issues at all. Had it about 10 years. Temperature is spot on. Cleans easily and has a safety lock to protect my grandchildren from harm. I appreciate that. I would definitely buy another.

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    Reviewed Feb. 9, 2021

    It looks nice. I don't ever use convection. The blue color inside oven is pretty but I can’t put foil on it for unknown reason. When I put foil on the bottom rack to prevent drips from falling to the oven surface I think it interferes with the bottom of pizza or bread getting browned. I use a cooktop cleaner everyday on the glass top. The settings are digital. The light on the stove is blue and the matching microwave light is green. I wish that they were both blue.

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    Reviewed Feb. 9, 2021

    We have owned the LG gas range for over two years. It had features that the wife liked. Before purchasing I read the reviews that were positive. With a large family we use the range a lots. We have not had any issues with this product. We are very satisfied.

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    Reviewed Feb. 9, 2021

    I like my LG stove because all of my appliances is LG. I have refrigerator, washer and dryer. They're all the right size and fit for my home. The LG range is awesome and easy for my children to use. It cook evenly and plenty of room inside the oven in which I bake a lot. I have had all of my appliances for about 4 yrs or more now without any problems.

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    Reviewed Feb. 8, 2021

    Every single item in my kitchen is an LG appliance. Stove, microwave, refrigerator. I have had this electric stove since 2006. It's still going strong. That says it all in my choice of LG. I strongly believe that LG is a reputable company and it stands by their products...and they are dependable (appliances).

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    CoveragePriceOnline & App

    Reviewed Feb. 8, 2021

    I used to have Frigidaire microwave and gas range via home builder (cheap builder), and it was total garbage and worthless. It's total game changer after I replaced with LG microwave and gas range after three years with Frigidaire. LG has great functionalities with dependability. I'm also planning to replace my Kenmore refrigerator with LG signature refrigerator whenever it's ready to go. LG is not very reliable on smartphones and/or tablets as Samsung electronics, but if you consider about buying home appliances and/or smart TVs, LG is the right choice.

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    Staff

    Reviewed Feb. 8, 2021

    I had a new home built and wanted a double oven. The builder only supplied Frigidaire and Frigidaire did not have a double oven. I ended up buying LG refrigerator dishwasher microwave and stove and they are all excellent in the stainless and I love them! The inside of the oven is blue and it is gorgeous!!

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    MaintenanceEase of Use

    Reviewed Feb. 7, 2021

    I love My LG electric single oven slide in range with probake convection. It is so easy to use and cleaning it isn’t a hassle like some ovens can be. My last oven never wanted to come clean. I also like that it has gliding racks and the infrared grilling system. You won’t be disappointed!!!

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    Reviewed Feb. 7, 2021

    I absolutely love my LG range. It cooks everything perfectly even. Baking cookies, pies, meats, etc. I am definitely a better cook thanks to my LG. Also with the self cleaning mode, it saves me a lot of time. I give my LG a 9 out of 10. The only way it could be any more perfect is if it came with its own personal Chef, lol. Thanks LG. DR

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    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 7, 2021

    I purchased the LG range in 2018. I thought it was a self-cleaning oven according to what the salesperson said, it was no. They have a feature that you turn on for 20 minutes that essentially does nothing but heat up the oven. You must spray what at the bottom and that suppose to clean the oven. What! This is ridiculous. It simply does nothing to clean the oven properly. Then you must scrub the inside with an abrasive which could potentially harm the oven. They should not call this oven self-cleaning. It is not!

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    LG Ranges
    Response from LG Ranges

    Hello Carolyn. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Punctuality & SpeedStaff

    Reviewed Feb. 6, 2021

    This range has performed usually well. However, the burners on the stove don't really heat up to fit the pot that one would cook with. Meaning, that when you turn the burner on to fit a small pot, it still heats way above the pot's diameter. The range stove top glass cracked early on. The other problem is that the stove had to be serviced to adjust the oven temperature and to have a new seal put on the oven door. It looks great and does the job, but I can't understand how the glass on the stove top cracked.

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    Reviewed Feb. 6, 2021

    We love our LG 4 burner with a center grill gas stove, it has performed great for us, we would definitely buy a product like this from LG again. The oven cooks food evenly and we've owned this stove for approximately 1 year with no problems.

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    Punctuality & Speed

    Reviewed Feb. 6, 2021

    This stove has so many different and extra things it can do that it is a great product. It being a flat top, it is easy to clean and keep clean. The burners have very fast heating elements that heat very quickly and there is even a warming burner. They cool off relatively quick also. The oven has several different functions as far as not being just a regular oven, has auto conversion and proof and several other settings besides just bake. The light turns off when you open or close the door which is great because it is never left on by accident. The oven is so very easy to keep clean, the dripped food cleans off extremely easy.

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    Staff

    Reviewed Feb. 5, 2021

    Perfect range-oven combo from LG. Easy to maintain and keep clean. Excellent temperature adjustment, to go along with other settings. Foods cook as they should. Looks well in the kitchen setting and I would recommend to all.

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    Reviewed Feb. 5, 2021

    I have a double oven and I love being able to bake more than one item. I can make dinner and make desserts at the same time. Sometimes family wants two different items so you are able to do more than one. So grateful for that!

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    Punctuality & Speed

    Reviewed Feb. 5, 2021

    Works as described. Quick temperature and easy to clean inside. Works fast and perfect. Much better than air fryer and food does not get dried. It heats up faster than other brands oven, so you can prepare a meal quicker.

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    Reviewed Feb. 4, 2021

    We purchased all new LG appliances for our kitchen 3 years ago. The stove is terrible to say the least. You can brush up against the knobs and turn the burners on. My 6 year old daughter has walked by and bumped the knob with her shoulder and turned the gas on and it was on for I don’t know how long. This is extremely dangerous. Also, I can’t even use the bottom oven because flames shoot out the back and burns my food. I bought this double oven because I bake a lot and it has made baking so much more difficult. I can not believe these stoves have not been recalled due to fire danger.

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    LG Ranges
    Response from LG Ranges

    Hello Robin. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Maintenance

    Reviewed Feb. 4, 2021

    We bought this electric oven with the convection option because it was a super deal. We would buy again because of the ease of usage, the easy self cleaning and the extra cooking rack. We especially like the options in two of the top burners to change size of heating element to better accommodate the pan being used. Lastly it has a warming/maintenance burner option also. We love this stove!

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 4, 2021

    I have purchased several LG kitchen appliances. The overall quality is good, lots of convenience features and pleasant appearance. When they are working they are great. However if you ever need LG repair service have patience. They are the worst for scheduling your service and even worst still to actually get a technician to your appliance. This means that you are without the use of your appliance for up to 90 days or longer. Also the appliances are expensive and the warranty is only 1 year, which is standard and really burns me. When you spend nearly $2000 for an electric stove and the manufacturer only puts a 1 year warranty on it, that says something about how it was made and the level of confidence the manufacturer has in their product. I prefer American made products but sadly there aren’t many major appliances that are American made anymore.

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    Punctuality & SpeedStaff

    Reviewed Feb. 4, 2021

    LG smooth cooktop is kind of hard to keep clean looking. The mist self clean oven doesn't really work as it should. You aren't supposed to use harsh chemicals in the oven. Just just with water and turn in the oven clean mode. It doesn't do anything much to remove baked on food. Other than that, the quick boil mode is great and it heats pretty evenly.

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    Customer ServiceCoverageTechPriceRefunds & PayoutsMaintenanceStaffTransparencyTimeliness

    Reviewed Feb. 3, 2021

    Updated on 5/17/2021: My previous review (Feb 2021) stated 3 repairs within 3 years. My gas oven (LRG 3193ST) will not maintain temperature. Taking 90-100 minutes to cook a pie (45 mins). We had a new oven replaced by Best Buy within 1 month of purchase (August purchase, November install 2017) because the display would not work when installed. We have had the ignitor replaced 2 times in the last 2 years (July 2020, Feb 2021) at our expense because they stated our warranty was expired when contacted first time.

    I received a call after my previous review (2/2021). The gentleman stated he would work with us either on replace or money back. But when I stated it was currently working due to repair the previous week, I was told he was unable to help us. The oven no longer maintains heat AGAIN only 3 months after repair. I tried to contact LG via phone and a recording state they were overwhelmed with calls to try again at another time. I tried a private message with no response. I AM A FRUSTRATED AND UNHAPPY CUSTOMER.

    Original review: We purchased a complete LG kitchen package August 2017. They were installed in November 2017 when kitchen was finished being remodeled. When turning on the oven the burners would work, but oven would not turn on. They stated it was the circuit board and a brand new oven was brought in and installed. In July 2020 the oven would not maintain temperature, at times not even turning on. Since it was not covered under warranty, we called a repair company to come in.

    They replaced the igniter. Starting in January we had the issue again. The oven would get up to heat then turn off leaving food completely uncooked. It would occasionally heat up and maintain the temperature but became so unreliable we rarely used it. Yesterday, February 2, I tried to cook dinner, the oven went up to temperature and then cooled down immediately. I turned off and tried again, the oven refused to heat at all. We now have another repair service call. It is getting expensive and the oven is so unreliable that I would not recommend an LG gas stove/oven.

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    Response from LG Ranges

    Hello Dorothy. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Reviewed Feb. 3, 2021

    I love this stove oven range. It's easy to clean and very practical. I'm a cook and as you know a stove is an essential tool when cooking. I am very pleased with this purchase. I've had this stove for about 5 years and have never had a problem with it. Couldn't be happier.

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    Reviewed Feb. 3, 2021

    I love my LG stove! Other stoves could never compare as this stove takes the cake! Seriously, I never have such beautiful bakes. This is the stove of my dreams. LG for the win! Get your stove today!

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    Reviewed Feb. 3, 2021

    We bought a double oven LG range. The dials to turn burners are located on front of burner surface area. We’ve found when you clean range top, it’s easy to bump against dials and turn on burner without knowing until surface gets warm or hot. Also, there is blistering on outside lower panel oven door.

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    Punctuality & Speed

    Reviewed Feb. 2, 2021

    I purchased my LG oven range combo when I remodeled my kitchen in 2017. I chose this product because it had the convection as well as standard oven option and flat glass top burners. I need all the prep space I can find in a tiny floor plan - so the flat top was essential. I would say the burners all work equally well and the quick boil feature is something I use often. The warming center might be the only feature I really don't use. As for the oven, I have had convection in the past & was excited to have that option in this. This oven tends to run a little high in temperature in both the convection and the standard. 3 years later I am still tweaking my recipes and cook times to ensure the right balance of time and temperature. The features are great to have but the calibration seems a little off. That's why I gave it 4 stars rather than 5.

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    CoverageMaintenance

    Reviewed Feb. 2, 2021

    I love having two ovens! The smaller pizza oven is great for most things, but having the larger oven with the convection feature is wonderful for my big family. The glass top is so much easier to keep clean than traditional burners. The self cleaning feature works wonderfully when you follow directions. After more than ten years, we are going to replace the heating elements because of uneven heating. I consider this an acceptable routine maintenance.

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    Reviewed Feb. 2, 2021

    There are two ovens and neither of them is large enough to bake a tube cake or roast a good-sized turkey. To access the lower oven is a chore, especially when the cook is bearing a heavy casserole.

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    Response from LG Ranges

    Hello Betty. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Reviewed Feb. 1, 2021

    Glass cooktop is very difficult to clean and keep clean. In order to clean, it is necessary to use a special Glass stovetop cleaner after each use. Don't like the dials on the front of the stove. Easy to bump into and accidentally turn the burners on. This model is a Slide in and when the oven is turned on it emits a very high pitched sound thru the exhaust on the back of the stove.

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    Customer ServiceMaintenance

    Reviewed Feb. 1, 2021

    I have found my stove to be of poor quality and the company unresponsive to fixes. It has "Easy Clean" which is NOT equivalent to self-cleaning in any way. The LCD display blanks out on occasion and the gas inlet inside the range fell off and caused huge flaming. I had to call a gas plumber to get it reattached. He commented the factory must have missed tightening the fitting. I will not buy LG again.

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    Response from LG Ranges

    Hello June. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Reviewed Feb. 1, 2021

    LG Electric range/oven, Black stainless steel, self clean. My wife and I had bought it almost 3 years ago from Home Depot. Love my stove, money well spent. Highly recommend this product.

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    Reviewed Jan. 31, 2021

    I love the way the oven cooks. It is my first experience using the glass cooktop. Still learning. Would have liked for the air fryer basket/tray to be included rather than having to special order it.

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    Punctuality & Speed

    Reviewed Jan. 31, 2021

    I love my double oven range from LG! I had a problem early on with the top oven. The company was wonderful to deal with and the part used made the oven better! Before, it would take 15 minutes to get up to temp. With the new part, 4 minutes! The range heats up well and cleans easy! I would purchase again and you should too!

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    Reviewed Jan. 31, 2021

    Why can’t LG come up with the letters LG that don’t peel up or off upon cleaning around them? We have all LG products and all new. LG stick on metallic letters are peeled up. This seems to be minor but trust me it isn’t.

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    Punctuality & Speed

    Reviewed Jan. 31, 2021

    My friend rave about her range & I like it; does a good job. She states the oven cooks the meals fast & evenly all the way around, I happen to like the way it looks in her kitchen. I sometimes go to prepare meals for our families & I like how fast it cooks & a big plus for easy cleanup. I plan to buy a LG range for my kitchen in the very near future.

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    Ease of Use

    Reviewed Jan. 30, 2021

    Women want a dependable, easy to use, easy to clean stove. My LG stove is the absolute best! I drink a lot of tea and my tea kettle heats up nicely and the HS light is very convenient so you know not where to touch. And the oven is a dream! Cooks nicely and absolutely love the timer to let you know when your food is done. This is a hands down number one in my book!

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    Ease of Use

    Reviewed Jan. 30, 2021

    Quality and function! You can’t beat it! Everything is easy to use, easy to clean and the temperature actually keeps to the settings. I have not had a single issue and have zero complaints. I would add that the appearance of the appliance all goes together well in my kitchen.

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    CoverageMaintenance

    Reviewed Jan. 30, 2021

    Until I replaced the thermostat, the oven was unable to maintain temperatures within 100 degrees. It now works fine. The center gas nozzle used for grilling has never worked and it’s really a pain in the butt trying to remove the top to gain access to it.

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    Staff

    Reviewed Jan. 30, 2021

    I like this double oven, top for smaller meals and the inside color is just so beautiful. I love opening my oven just to look. The smaller top oven is so useful and the few times I need to cook a turkey I do have the lower oven. But I really love the color, so nice makes me happy and it helps with cooking and cleaning.

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    Maintenance

    Reviewed Jan. 29, 2021

    I was all happy about LG new technology on the double oven range and the easy clean. This is a fraud. This does not work. This top oven gets cleaned manually. Very hard for people with short arms. LG I'm very disappointed.

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    Response from LG Ranges

    Hello Midarme. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer Service

    Reviewed Jan. 29, 2021

    The knobs turn on too easy, just brushing the knob with a robe or jacket can turn it on enough to let gas out before the igniter turns it on. I called LG and basically blew me off. Our dog turned it on more than once so we removed all the knobs.

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    Response from LG Ranges

    Hello Stuart. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Ease of Use

    Reviewed Jan. 29, 2021

    This range is easy to clean, with lots of range top room, bakes and roasts really well. The large front burner heats a teapot of water in minutes and the simmer burner is a great feature. The control panel is easy to use and read. Overall, this is a great stove.

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    CoveragePunctuality & SpeedStaff

    Reviewed Jan. 29, 2021

    I started buying LG products in the late 90s and decided to continue because I wanted to match my appliances. However I found that they are overall pretty reliable. I'm looking to replace a few other items in my kitchen but could really use the help buying and installing them.

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    Punctuality & SpeedStaffEase of Use

    Reviewed Jan. 29, 2021

    This range is the best. The ceramic top is easy to take care of and the easy clean oven is never dirty, and convection settings are a breeze with the quick conversion settings. We had one similar in our other home and when we bought this home it was a must. We simply love the convenience and ease of use.

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    Customer ServicePrice

    Reviewed Jan. 21, 2021

    We have a 5 year old LG oven that began experiencing issues with the cooktop 1-2 months ago. The burners will work, but only rarely. They will turn on and heat for maybe 5 seconds and then turn off. Sometimes they will work for a few minutes, and then turn off. Never on long enough to cook a meal, or if you are in the middle of cooking it will power down to barely on and you are stuck. The front larger burners work way less than the rear burners, and the left burners are way more problematic than the right. There is a heat vent to release excess heat from the oven and glass cooktop located under the control panel on the left hand side that is frying the computer components in the control panel causing malfunction. This is a known design and engineering issue.

    I have tried calling LG, and they tell me there is nothing they can do. I tried communicating with them on Facebook and they tell me there is nothing they can do. There are many people documenting the same issue on places like Youtube and even here. Everyone one of them, right around the five year mark this starts happening to them. There are many replies from people saying LG did the right thing and fixed this for them. New computers. New control panels. The entire back replaced. Nothing for me. Super disappointed that our $900+ oven only lasted 5 years before it's going to need a repair call and expense for me.

    We replaced our entire kitchen with Consumer Reports top-rated LG appliances five years ago. The dishwasher is already gone; too expensive to repair that compared to the cost of a new model. Still have microwave, and refrigerator. Oven is failing as mentioned. We also have two 65" LG TVs and an LG washer in our house. Doesn't matter how long we have been a customer, LG is making this difficult.

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    Response from LG Ranges

    Hello Colin. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    PriceRefunds & PayoutsMaintenanceStaff

    Reviewed Jan. 19, 2021

    I am writing to complain about the product quality of our appliances. We have had all of our appliances for less than 2 years (refrigerator, dishwasher, oven, microwave) and in those 2 years we have had 3 significant issues. The dishwasher was repaired a few months ago because of a major mechanical problem causing the buttons to glitch. Our oven reeks like gasoline every time it is turned on (service request entered to be told it is out of warranty. Cannot be fixed without a $125 fee) And most recently - our brand new microwave just STOPPED working today out of nowhere. It won’t power on even though there is power to the outlet. I was told we had to pay for a service request with no guarantee on product replacement and out of pocket cost. We can’t do that again, and will be forced to buy a new microwave (not LG).

    The quality of our appliances is completely unacceptable. We bought new appliances and were excited to have them as part of our first home, and their quality and function have been extremely disappointing and unreliable. There is absolutely zero reason why an appliance that costs thousands of dollars should fail like these have. To add, the warranty is outdated and a sham. To give people a year warranty on crappy devices is unfair and not right. They break right outside of the warranty, forcing customers to spend hundreds on parts and labor to repairmen. I will never ever buy another LG product and will make sure I tell my friends and family the same.

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    Response from LG Ranges

    Hello Tasha. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Price

    Reviewed Jan. 19, 2021

    We bought the whole set from Home depot of the LG in wall oven, microwave, fridge and dishwasher. We recently ran the self clean on the in wall oven for the first time. It started smoking, locked and completely died. We had a service person come out and it was a faulty thermostat. They said they see problems when the clean cycle is run on these all the time. Cost $270 to repair, but it caused horrible brown marks to my cabinets. The oven is two years old. We're not sure what we're going to do about the cabinet damage yet, but I'm sure it will be a costly repair/replacement. I would not recommend the LG in wall oven. The service through home depot was horrible and all LG did was recommend a service person.

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    Response from LG Ranges

    Hello Ashley. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Verified purchase
    CoverageMaintenanceStaff

    Reviewed Jan. 17, 2021

    We purchased a four unit package. Refrigerator, dishwasher, microwave and stove. The other units are great but the ovens (both top and bottom) fluctuate so much in temperatures that it takes fifteen/twenty minutes longer to bake anything and then it comes out dry and hard. A service technician replaced the control board but failed to check if it fixed the problem. I purchased a digital oven temperature probe to check it myself. It overshoots the temperature by ten to fifteen degrees and then drops fifteen to twenty degrees before it kicks back on. This cycle continued for over two hours until I finally gave up in disgust.

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    LG Ranges
    Response from LG Ranges

    Hello Ken. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Paul increased rating by 2 stars.
    Customer ServiceCoverageMaintenanceStaffResolution
    After a positive interaction with LG Ranges, Paul increased their star rating on Feb. 21, 2021.

    Updated review: Feb. 21, 2021

    Update : To their credit LG responded by sending out service technicians twice to resolve the problem, both gentlemen were very professional, timely and worked to resolve the issue. On the first visit the circulating fan motor was changed - but this unfortunately did not resolve the issue. On the second visit while disconnecting and reconnecting the wiring at the back of the oven, the problem was resolved (no parts changed). The oven works fine now and the issue is resolved.

    Original Review: Jan. 16, 2021

    I bought this LG Gas range in 2018 as part of an appliance package. We already had problems with the oven control knob breaking off. The main issue is that the gas oven temperature control has failed - it overheats by more than 100 degrees of the setting. The thermostat sensor has been replaced - did not fix the issue. Next is to replace the main control board for the range - however the one fitted to the range is ‘Obsolete’ and ‘Not Available’ according to LG. There is another board listed for this model of range - but the connectors are entirely different and it does not fit. I have called and mailed LG support and their parts supplier multiple times and have got no help in resolving this - very frustrated and would certainly not buy another LG appliance based upon my experience so far.

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    Response from LG Ranges

    Hello Paul. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Verified purchase
    PriceMaintenanceStaffTransparency

    Reviewed Jan. 13, 2021

    Updated on 02/16/2021: My Husband and I bought a new home 4 years ago and we decided on all new LG appliances, LG Black stainless steel. We bought a LG Refrigerator, LG Microwave, LG Dishwasher and a LG Built in Oven (Double Range). So this past year we noticed Grooves on the oven Door and in the past 6 months they have started to Peel and Rust. We have started to noticed Paint chips in our food. Well, LG agreed to send out a company to see the damage and then they had the Audacity to say that I caused the damage to my own Product. I have never cleaned the oven other than the self cleaning mode. I do not even use anything other than Norwex in my Home. It's their way of sweeping it under the Rug. BLAME THE CONSUMER.

    I'm 62 yrs old and they BLAMED ME AND MY HUSBAND to my FACE. All they had to do was change out the Door, but, yet, they didn't, instead they insulted us to our face. Would you really support such a COMPANY???? I have never in my Life been so frustrated with a Purchase that was made in good Faith. Now every time we use the oven to cook for our Kids and Grandkids, am I poisoning our Family???? We can't just go get a new oven on our Retirement, is this Company, LG, worth Purchasing From, I'd be very aware in case something goes wrong with your appliance. Is it worth be stuck with a defective product as we are and no-one is there to back up your $$$$ Purchase? Give it thought before you buy LG Appliances.

    Original Review: I don't understand how a company's defective workmanship is under a one-year warranty, it has nothing to do with its normal use. My oven has a Monster in it, clawing to get out, I have the enamel chipping off, deep grooves that are now rusting, the oven is 4yrs old and expensive and I'm unable to use it for fear of being poisoned. Please has anyone else had this issue or know of a class action in regards to the defect? I just may be the 1st. On LG's website there are others who've had this issue also. Should I contact them???? I'm at a loss here.... Any Help would be appreciated.

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    Response from LG Ranges

    Hello Debra. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 12, 2021

    I received delivery from Home Depot of my LSG4513ST range on December 16, 2020. I immediately began smelling gas when the range was on, but was told that this was normal and that the oven had to run for a while and it would dissipate. The gas smell did not dissipate and was and is detectable by my gas meter. Home Depot was not able to get anyone out to my home to check on the range until 12/31. On 12/31, the plumber/gas fitter came to my home, inspected the range, and said that it was defective and would need to be replaced. I was told that I had to contact LG myself which I did.

    It took LG until 1/4 to send their representative who is ASAP solutions. ASAP solutions inspected the range and said that it needed a new igniter and manifold. Evidently, there was what they call a “bulletin” on this new $2200 range. In other words, it had defective parts that were known to be defective when I purchased the range which I waited multiple weeks for as it was on back order. In fact, the range wasn’t even manufactured until October of 2020 and was shipped from Korea. Instead of replacing the range, the LG representative from ASAP solutions said they were going to replace the igniter and manifold. I was told that it would be at most a week to order the parts and repair the range. That week has now come and gone and The LG subcontractor is not even answering my emails as to when this will be resolved.

    I would just like to add that I understand that we are in the middle of a pandemic and that it is not business as usual. I have had to have numerous people come to my home at the expense of my own family’s health to go through this process to still not have a working range. I have not had a working range since December 16, 2020 prior to the delivery of this very expensive range that has never worked, and by the way, I purchased an extended warranty. If I may, I would also like to add that my family has had to go without a range during the holidays and there seems to be no resolution in sight.

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    Response from LG Ranges

    Hello Denise. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServiceTechPunctuality & SpeedMaintenance

    Reviewed Jan. 7, 2021

    I purchased LG wall oven 2018 LWS3063ST. After having two months I used self cleaning mode and it got so hot it burned up my oven. After three months of no oven and reordering of numerous parts replaced including, fuses, transformer and main motherboard and display panel the oven worked for light duty. I was advised to never you self cleaning mode again. We’re talking brand new oven, 1700.00 as this is typical for LG ovens. I was told the next time my oven would be replaced. Again I was told to never use the self cleaning mode.

    Fast forward to Jan 1st 2021. I go to turn on one and it won’t heat up. F19 error code. Main part is out again. Mind you, I have not used self cleaning mode since the last time and my LG warranty just went off and I’ve switched onto SquareTrade. They want to send parts again after I was guaranteed a replacement this time for this lemon oven. Apparently the service provider heaped all my visits into only two incidents and LG did not mark my account that oven would be replaced. You see they can’t tell me why the part keeps failing. LG just keeps sending parts for their warranty no matter what instead of replacing.

    I will not buy LG again. They should back their products. They just replace parts instead of unit until it’s past warranty and you're still stuck with a pile of crap but you’ve now exhausted your warranty and the same defective part that they haven’t fixed or self cleaning mode that burns oven up goes away and you're left with a lemon appliance that you now need to buy a new oven. My last oven was 20 years old. I used self cleaning all the time. Never had one problem or service call on it. LG is junk.

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    Response from LG Ranges

    Hello Lisa. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Reviewed Jan. 4, 2021

    The gas oven went on the fritz 2 years in- took apart, tapped on the ignitor tube and started working again. Stopped once after using broiler - got it going again by tapping on igniter. Learned to not use broiler but now oven and broiler both stopped today. Very pretty stove and worked great for 2 years. Not happy.

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    Response from LG Ranges

    Hello LaRae. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServiceTechMaintenance

    Reviewed Dec. 12, 2020

    We bought a house with built-in LG double wall ovens. They were inspected prior to our purchase and worked fine. We decided to use the self-clean mode on the upper unit that is built in to the appliance and what a huge mistake that was! The electronic touch screen went blank, the door locked shut, and the oven heated up to some insane temperature that had us concerned the unit would catch the wood enclosure the ovens were built into on fire. The self-clean took over 5 hours to complete and the upper oven has not worked since. I went online to see if I could figure out what happened and saw that this is a very common complaint about LG ovens.

    So, I contacted LG to file a claim and they refused to acknowledge the issue and said they would not warranty the appliance because our purchase contract didn't specifically call out the serial and model numbers of the BUILT IN UNIT. They had no concern about the fire hazard created by using the self-clean feature on the unit and no offer to inspect or correct the damage (that seems to be a regular occurrence) caused by using their appliance's self-clean feature. LG offers both a shoddy appliance and a shoddy customer service experience. I will not be purchasing another LG product.

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    Response from LG Ranges

    Hello Heather. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServicePunctuality & Speed

    Reviewed Dec. 11, 2020

    I purchased 4 brand new LG appliances for our daughter when they moved into their new home. She immediately noticed a problem with the range. The knobs on this model are along the front of the stove and they can be turned on very easily. I was there one day and walked past and barely brushed against a knob and turned the element on.

    This has happened several times. Even the family dog has turned it on. So far there have been two fires as a result of this issue. One caused damage to their LG range hood/microwave and upper cabinets. This stove is dangerous and they should not be allowed to sell it. We have contacted LG several times. They had scheduled an in-home visit to see the issue but never showed up. We have still not received a satisfactory response. The latest response was to keep the children out of the kitchen. The children are the only ones that haven't accidentally turned it on.

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    Response from LG Ranges

    Hello Jill. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Dec. 11, 2020

    On Dec. 10, 2020 I had been waiting 8 days for someone from the LG Executive team to contact me as our brand new LG gas range (i.e. which leaked gas), resulted in us having to shut it down and evacuate our home. Two independent companies came out and identified the problem coming from somewhere inside the stove / oven, (i.e. and not anything to do with the installation hook-up etc.). I finally called LG back, (and spoke to someone in Panama), and they said that they couldn't find an LG repair person that was available in the next 3 plus weeks (i.e. over the upcoming Christmas Holidays), meanwhile we had no useable stove to cook with.

    I asked for a replacement stove and was told that a BC Representative was the only one that could authorize that and that they would call me back in another 3 - 5 more days. Well if this happens within this time frame. Unfortunately Home Depot, where we purchased the product, could only refer us back to LG Customer Service. A minor issue we could handle, but a gas leak and no stove to cook with is something else. This does not bode well for my overall experience so far with LG's customer service, so I at this time, cannot recommend LG products. Perhaps if and when things are sorted out I can add positively or negatively to this review. Ron B. on Vancouver island.

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    Response from LG Ranges

    Hello Ron. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Reviewed Dec. 10, 2020

    I purchased glass top electric range, French door refrigerator, dishwasher, & microwave about 7 years ago. I’ve already had all 3 major appliance serviced. Dishwasher 6mos after purchase, frig 3 yrs, range 6 mod ago flashed F9 no heat in oven. Now 2 LG elements on stove, sometimes heat up, sometimes not. Usually if I put them on high the will go on, but can’t regulate them. I’ve always owned GE appliances and never replaced bc they no longer worked. They’d been out dated. This will be my 2nd repair for a couple hundred $$ within 6mos on a 7yr old stove. Also NO ONE wants to service LG. At least in my area. Appliances look great but not dependable.

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    Response from LG Ranges

    Hello Robin. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Coverage

    Reviewed Dec. 7, 2020

    Our new LG model 6323S electric range needed gating used to. Something to consider, LG designers didn't think of the 220 connection at the rear of the range. Unlike my old range, the back cover did not go all the way to the floor, leaving twelve inches clear and unobstructed access to the underside from the rear of the range, this allowed plenty of room for the electrical connection and allowed the heavy wiring to slide under the rear of the appliance and further allowing the range to go all the way back flush against the wall.

    With this new range, the full rear back cover completely prevent access to the void under the range, there is no room allowing clearance for the connection and storage for the excess heavy wiring, causing the range to stick out from the wall over three inches looking out of place and giving room for items to fall behind the stove. I'm strongly contemplating getting rid of this LG range. When purchasing a new range, who would think of such an issue? Won't do the same mistake again.

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    Response from LG Ranges

    Hello Andre. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    TechMaintenanceStaff

    Reviewed Dec. 7, 2020

    I recently purchases a "Model # LSE4611ST" slide in glass top range. I was very happy with it in the beginning. This past summer I was canning, the process was done, I laid a cloth on the unused side of the range and put my jars on it from the canner. I went out for 20 minutes, came in and found the front burner on and the cloth burned to the stove top. What I discovered was that when you leaned forward into the stove, the controls on the front of the stove are extremely flexible and it takes nothing at all to turn on the burner.

    I had a similar experience this afternoon and apparently touched a dial with my body and it turn it on while I was cleaning another section of the glass top. I almost set my hand on it and realized in time that the burner was on. I still like the range, just do NOT like that the control knobs are so easily manipulated. Thank goodness we don't have children in the house, it would be dangerous.

    My experience with LG has not led to a resolution. My issue that the knobs on the front of the range were very susceptible to touch and that it was easy to turn the burners on without being aware of it. I had a fire on my stove that burned thru a mat and damaged my burner. When the repairman came out he told me that was the way it was, there was no way to make the knobs more resistant to light touch. That this was the way it was. It makes bothers me that something so easy to fix to prevent accidents is deemed not viable by the company.

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    Response from LG Ranges

    Hello Dorothy. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Contract & TermsPriceBilling

    Reviewed Nov. 25, 2020

    I bought LG range LSE4611 costing me over $1400 dollars. Not even done paying payments on it. It melted away like plastic on fire. We had a pot of water on it. Somehow the heating element malfunctioned and melt the glass top. It seems as this range has no safeties. Don’t waste your money on this brand.

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    Response from LG Ranges

    Hello John. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    advitha increased rating by 4 stars.
    Customer ServiceCoverageTechStaff
    After a positive interaction with LG Ranges, advitha increased their star rating on June 7, 2021.

    Updated review: June 7, 2021

    LG took it on them, thanks so much LG. I loved the way the engineer came and handled this whole thing. He was very patient and caring, especially during these pandemic times. Changed infinite switch for 2 burners and front burner element. I'm happy about the outcome. Stove is as new as before.

    Original Review: Nov. 24, 2020

    Bought LG slide in smoothtop electric range (LSE4613ST) from Best Buy in Nov 2017 when my 12 year old Frigidaire professional gave up. First one was a lemon, so many issues within the first month. Best buy gave us a new one in exchange. The second one, has heating issues. Burners heat up way too high even in low setting leaving burnt food most days. The 12-inch burner never came up to heat any of my pans to the level as the 9-inch heated (faulty sensor??).

    Reported issue to LG, after so much back and forth discussions they arranged a repair with Greenwire appliance. They came in twice, once to diagnose and other time to change a thermostat/sensor. It's been a year since they fixed it. Problem never went off. Same overheating issue in all the burners and underheating in 12-inch burner. Called LG again, they said they can't help anymore. I'm now left with a big garbage in my kitchen and forced to shop again for another stove. I can definitely say this model has a big issue, LG must do a recall. Do yourself a favor, never buy anything LG.

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    Response from LG Ranges

    Hello Advitha. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Nov. 22, 2020

    I bought this LG gas range last November at Home Depot. (And they knew nothing at all about the flaws in the range.) To begin, there was a problem with the gas not turning on quickly enough, causing some gas to leak out, and a repairman came and fixed it. It required a part that had to be ordered, and I couldn’t use the range for a few days. But there are two other big problems I have had. First, the easy clean feature. It doesn’t work. At all. And it is a pain to use anyway—filling the indented compartment in the bottom of the oven! Doesn’t do anything, and then you have to extract the water by hand from the oven floor. They say not to use oven cleaners, etc. as it can ruin the oven walls. Which leaves no real choices. A man who came to put in a new dishwasher told me I could use something like Soft Scrub. I haven’t tried it yet. I am 73 years old, and I am too old to have to get on my hands and knees and clean an oven.

    Second problem: when the oven is on, air blows out from the oven, but instead of coming out the front, it comes out the back. The air flow is directed toward the burners and usually blows them out. If you don’t stay right with it, you have a major gas leak problem. I have had to put up barriers in front of the air flow vents to keep this from happening. I would never walk away from the stove if I use the oven and cook on the burners at the same time. This might be the worst appliance I have ever purchased. I would never ever buy another lg appliance. The leaking gas is a major safety concern. The company had to know the easy clean feature doesn’t work. And when I told the repairman this, he said maybe I should have done better research before I purchased it. Wonderful customer service. I would like to give no stars...

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    Response from LG Ranges

    Hello Pam. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Customer ServiceContract & TermsCoverageSales & MarketingPriceRates

    Reviewed Nov. 21, 2020

    The title says it all. I had the unfortunate incident of cracking the stove top glass of my LG stove top when I was holding my one year old boy and I accidentally dropped a drinking glass about 1 foot from the glass. I went to the LG website and the price quoted was $844 + tax. I called 3 appliance repair guys and they all said, that nobody should ever by LG stove foe this very reason. THAT THE PARTS ARE OUTRAGIOUSLY PRICED!!!! Why didn't the LOWES appliance sales guy tell me that when I bought asked for advice on whether or not I should be local or LG? I spent almost $20,000 on all new LG appliances a few years ago. Never again! I will now buy locally manufactured goods because parts are readily available and significantly less costly. Expensive lesson learned.

    LG builds obsolescence into their products by outrageously charging exorbitant prices on parts! LG should be ashamed of themselves. A little mistake would now cost me and my family about $1000 to replace a glass top that is almost as expensive as a brand new stove. I will be throwing the LG stove out the window and will be buying a new locally manufactured stove. Will never ever buy LG again.

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    Response from LG Ranges

    Hello Nick. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaffTransparency

    Reviewed Nov. 20, 2020

    Updated on 05/02/2021: This is my second review on the same LG electric range. This range has not worked correctly since the first month or two after we bought it! The temperature is NEVER at the correct temperature, the fan never stops blowing even though it’s in regular bake so that every baked good comes out too dark, and the cleaning feature has NEVER worked correctly. I have contacted LG and after them blowing me off the first time, I came here to warn people away from this garbage LG range. LG finally, after contacting me because of my first review, had two different repair companies come to my house.

    The first company had made seven appointments to attempt to see what was wrong. Four different repairmen came and each one gave us a different story and ordered the wrong parts, resulting in them having to order something else and come at a later date. The second company sent one repairman and he replaced some parts also and it seemed ok, but it’s still all over the place temperature wise and the fan never goes off, still!

    I do not use the convection setting, the fan should not be burning the tops of my food. This supposed attempt at LG repairing their defective appliance has been going on (this time) since November 2020. As soon as I can afford it, I’m buying a new range and rolling this one down the driveway for the garbage man. People, stay away from LG’s electric ranges, especially this model.

    Original Review: My LG electric range is only about 18 months old and I really think I wasted my money. I’ve cleaned it a few times a year and all it does is blow all of the dirty stuff onto the door and I always have a layer of black burnt on mess that I have to soak off. The gasket around the door is severely stained from the black gunk that just gets baked on as the oven cleans. I called LG about a year ago and they argued with me and told me to clean the gasket myself when the owner’s manual states not to. When I told the person which page to go to in the manual, they put me on hold forever. When they came back they said they would send out a new gasket that I could install myself. The gasket has yet to arrive, and the promised call-back from a supervisor never happened.

    Today, I cleaned my oven again and, yep, I’m soaking of the black layer with baking soda and water, the gasket is even more stained now. The oven fan seems to run non-stop, as if it is on convection not regular bake. I’m so disappointed and embarrassed that I proudly announced that I had just bought an LG range in the beginning. How can companies keep their business with such an inadequate level of customer service and defective products? I guess I’ll just be one of the crowd that I didn’t know existed until I searched for possible answers to this defective range’s issues. Never, never, never, again, LG! Keep your junk. My $1000 Whirlpool Gold could run laps around this piece of garbage, I wish I’d never replaced it.

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    Response from LG Ranges

    Hello Kerry. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Maintenance

    Reviewed Nov. 16, 2020

    I purchased a smooth top of range with the blue oven with easy clean. I've never been happy with easy clean. It doesn't work at all. The oven still has to be scrubbed. And now after only a year and a half, the oven is not working correctly. And of course, it's out of warranty. Smelled like burning wires when I turned it on. It does heat up but it takes over 40 minutes to reach 400 degrees. And I'm sure it'll be several hundred to fix.

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    Response from LG Ranges

    Hello Cliff. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServiceCoverageStaff

    Reviewed Nov. 12, 2020

    Their products look good to begin with but when you have a problem they are masters at kicking the can down the road and not helping. Their customer service reps write things in their reports that are not truthful (to cover themselves) and they continually claim that the fading of the black on the glass top electric range is purely cosmetic. BUT we choose items based on being aesthetically pleasing. I bought all 6 LG appliances - but after this frustrating 6 month long attempts I will never purchase any of their products again. I am frustrated and disappointed and angry.

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    Response from LG Ranges

    Hello Lynda. We apologize for the inconvenience and would like to assist you. However, we were unsuccessful in locating your file using the contact information provided. Can you provide the address, any and all telephone numbers used or referenced while communicating with LG. The date of purchase, model/serial combination of the unit as well as any case numbers you may have received by a LG representative.

    Thank you for allowing us to step in and assist.

    Verified purchase
    Customer ServiceCoverageMaintenanceTimeliness

    Reviewed Nov. 12, 2020

    Oven started smoking from back side close to the wall. Smelt and looked like it could be burning from inside the back of unit. Called LG on Oct 10th. LG sent repair company on Oct 19th, repair men said they had never seen anything like this before. It appeared that the underbelly of the stove had melted something that they could not repair and thought LG would end up replacing the unit. After several calls to LG and them promising to keep in touch by several departments from first call to report the issue to elevated with executive to liability am told the warranty had been voided due to us extinguishing the potential fire in our kitchen. Today is November 12th. Was promised another call on November 9th. Again no response on side of LG.

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    Response from LG Ranges

    Hello Barbara. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServicePriceStaffTimeliness

    Reviewed Nov. 5, 2020

    I will start by saying that I own approximately $10,000 worth of LG appliances and electronics in my home. I have tried multiple times to get through to LG to discuss the issues I am having with my oven only to be hung up on or never followed up with. I take very good care of all of my appliances and electronics and up to this point have always had a good experience with LG.

    My oven is a little over two years old and is no longer functional. I called LG to explain the issues I am having and simply asked them if there is something that they could do to help facilitate me getting this fixed or simply back their product, especially for a loyal customer who has spent a large sum of money on their products. I was told that my product has a one year warranty and basically told I was out of luck. After not being satisfied with this answer I asked to speak to someone who could help me. My information was taken down and I was told I would be contacted within 24-48 hours, no response. I then wrote a letter supposedly to "the president" of the company explaining my frustration, again no response.

    I am very disappointed in the unwillingness of LG to at least help resolve my situation. I have been a loyal customer for a long time and I am frankly appalled by the lack of customer service. I will give you a good example of customer service: I have been a customer of Bose for years. Every time one of my pair of headphones begins to fail, despite being out of warranty, they have me send them back and they send me the new model at COST! I will say I will never purchase another LG product again and this simply could have been avoided by a courtesy phone call to make the customer feel like they matter.

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    Response from LG Ranges

    Hello Andrew.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 2, 2020

    Please learn from my mistake. In January 2018 I purchase over $6200 worth of LG products (Stove, Microwave, Refrigerator, Washer & Dryer). Within the first month, the stove started to smell like it had a gas leak. We called their repairman and he couldn't find anything. We kept smelling gas and called him back and he still couldn't find the problem. We had to turn off the gas after each use because we felt leaving it on was such a hazard. After 12 months, the microwave stove working. Now the refrigerator. We just purchased a different brand stove which works great! We have a LG graveyard started, it's just a matter of time before the rest of the appliances end up there.

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    Response from LG Ranges

    Hello Ricco. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Punctuality & SpeedMaintenanceStaff

    Reviewed Nov. 1, 2020

    I do not normally write bad reviews, however; with the amount of money I spent on my LG Probake series range/oven, I am very disappointed. Model # LRE4213ST. As others have written, you barely bump or lean up against the knobs on the front and they turn on. Even the dog can turn them on. We have truly returned home to find the burner red hot, luckily, we keep it cleared off, but we just bought a home and remodeled and I really don’t want the house to burn down. I have had to go through 2 sets of childproof knob protectors to help prevent this.

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    Response from LG Ranges

    Hello E.S.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Reviewed Oct. 29, 2020

    Received this brand new Studio Gas Range and the oven makes a whinny noise while on. Not sure the if it is the fan or exhaust heat or the gas is squeezing and making the noise. Not a hazard, just noisy.

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    Response from LG Ranges

    Hello Nick. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Maintenance

    Reviewed Oct. 24, 2020

    Cancer Warning for using this stove or oven. This oven/Stove was just installed yesterday. After reading the reviews I'm scared to even turn it on. On top of that there is a Cancer warning sticker on the oven door for using this product. This concerns me as I am already a three time cancer survivor!!! I have a screen shot but not knowing how to upload the screen shot to this review. I'm horribly afraid that this stove will catch fire if I use it, also, after reading the reviews and debating if to turn the circuit breaker off instead. On top of that reading the "easy clean" does not work and actually causes more issues. I'm so unhappy about this.

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    Coverage

    Reviewed Oct. 15, 2020

    Our Lg electric range knobs Model number LTE4815BD are on the front of the range and if you barely bump or brush by them they turn on. We’ve had pizza boxes burn, our wooden oven top cover and other items. My son is scared to death (he is a firefighter) and said this range is going to burn our house down. We literally can have nothing on top because if there is it will catch on fire with the slightest bump of the knob.

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    Response from LG Ranges

    Hello Peggy. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Reviewed Oct. 10, 2020

    I bought the whole kitchen set about 3 years ago. Have had issues with all. Oven is the biggest issue. $200 for parts and still doesn't work. Lg thin-q is useless. Oven wouldn't heat up to temp and now won't come on at all. Just spent $160 on igniter.

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    Response from LG Ranges

    Hello Linda. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Customer Service

    Reviewed Oct. 8, 2020

    The LG 4715 is the worst appliance — not oven, appliance — I’ve ever bought. One would think that there would be a simple way to set the temperature and turn it on. After all, isn’t that what 99% of consumers want from an oven? Good luck. Whoever designed this oven was more focused on the cute noises it makes, not its basic functionality. And the instructions are even worse. Plainly, whoever wrote the instructions never actually used this oven. Seven years of higher education, plus a year as a short-order cook in a commercial kitchen, and it still took me a half hour just to turn the damn thing on. Calling the company led me to a voicemail. They’re closed at supper time. Trust me — look elsewhere.

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    Response from LG Ranges

    Hello Michael. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Reviewed Oct. 6, 2020

    Had 2 of this model since April 2020 first caught on fire. First day of delivery replacement range delivered June 2020 oven didn’t work. We have been without a working range since April 2020. We had bought a complete LG kitchen appliance package. This will be the last LG appliance we will purchase.

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    Response from LG Ranges

    Hello Mike.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Roger increased rating by 4 stars.
    Customer ServiceStaffEase of Use
    After a positive interaction with LG Ranges, Roger increased their star rating on Oct. 22, 2020.

    Updated review: Oct. 22, 2020

    I want to follow-up with how LG went above-and-beyond to help in my range repair. As I mentioned previously, my range went out just shy of having it four years. The thermostat stopped working causing the range to shut down. LG was gracious enough to cover the cost of the repair! I updated my star rating for LG from one to five stars because they were there and made good on a bad occurrence. I'll be buying more LG appliances in the future knowing how they stand behind their product. "Thank you LG".

    Original Review: Oct. 1, 2020

    "I am not happy with LG". My wife and I purchased the LG combination package refrigerator, microwave, dishwasher, & range. They were delivered to our home on December 19, 2016. We always had problems with our LG Range model LSE4613. The convection never seemed to bake evenly (or was it our imagination). Yesterday my wife set the over to self clean and the power just died! The panel is dead and although it indicates the burner is on, the top burners don't heat. I've checked circuit breakers and have unplugged to hopefully get a reset, to no avail. We paid $1,600 for the range and use it perhaps three times a week. Don't you think it would last at least four years? I called the service number and guess what I was told but the unsympathetic representative? "You're out of warranty and basically out-of-luck. Good luck Mr. **." Will never buy LG again (unless LG owns up to their defunct product)!

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    Response from LG Ranges

    Hello Roger. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Verified purchase
    Sales & MarketingMaintenanceStaff

    Reviewed Oct. 1, 2020

    We are senior citizens who downsized from our house to a co-op. For our co-op we purchased all new appliances. Among the appliances is an LG electric induction range. We moved into our co-op on September 22nd. The range has not operated correctly with one of the cooktops not operating at all and the oven door constantly looking and requiring reprograming. The range was purchased from Lowe's and it was recommended that we purchase the extended warranty which I am glad we did.

    According to the serial number the range was manufactured April 2020. Upon contacting LG it was arranged for a technician to come to our co-op and check out the range. The technician concluded that the cooktop is defective and requires replacement. The lockout required reprograming. The technician was unable to tell us when the cooktop would be available for replacement. We will give LG a week and if not resolved will consider returning the range. Should this not be available for us to return the range if necessary we will institute legal proceedings. It would be to LG's advantage to better checking out their products before releasing them for sale. We are completely discussed and would not recommend LG. We also purchased an LG refrigerator and dishwasher and pray that we have no problems with them.

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    Response from LG Ranges

    Hello Stanton. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Customer ServiceStaffTransparency

    Reviewed Sept. 26, 2020

    Updated on 10/08/2020: LG asked for information on 9/30/2020 so they can send out a repairman and I haven't heard from anyone since. I have two kids to feed and I need my stove, it would be of great service if LG would honor their word and product.

    Original Review: We replaced all of our GE appliances that we had well over ten years with LG because of the design and salesman "said" it's a good product. The gas range model# LRG3193BD, side by side refrigerator model #LSXS26386D, dishwasher model #805KWYPOP434 and the front load washer and dryer spending a good $8000 less than 2yrs ago. The stove looks like it's 10yrs old (easy clean is a whole joke, food seared on pretty blue oven which I now have to clean myself). We have discoloration on the door handle, knobs, grates and burners all within a couple months of use.. Now the main board has gone out and to top that off we find out it has since been discontinued.

    Called LG customer service (nightmare). They refused to sell us the part saying only license repair Co can order. Had to pay repair Co $116 come to tell us they cannot get the part. Called LG again (nightmare) and all of a sudden they can send us the part for $106 but it's on backordered. The refrigerator is discoloring in areas we don't even touch and the ice-maker starts and stops when it wants to. The dishwasher doesn't clean or dry well and the slightest touch turns it on. Where you put the detergents has rusted and it's hard to clean and we have to leave the washer open after use or it smells to high heaven, dryer is ok. Remember these products are no more than "2yrs old." I will never buy LG products "again" nor will I recommend to anyone!

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    Response from LG Ranges

    Hello Teresa.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    PriceStaff

    Reviewed Sept. 24, 2020

    I bought LG gas oven -LD64313st and now all 5 knobs on front of appliance are melted probably from heat from upper oven. What kind of thought went into a design that places cheap plastic knobs over a heat source and expects them to remain intact. I read in a previous review that LG charges $55 for each CHEAPLY made and poorly designed Knob... Done with LG...I too will buy American from now on....

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    Response from LG Ranges

    Hello Ann. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Customer ServiceCoverageTechPricePunctuality & SpeedMaintenanceStaffTimelinessHonesty & Transparency

    Reviewed Sept. 23, 2020

    I rarely give bad reviews but my experience has not been so good dealing with LG. On 2016 I purchased a gas double oven range for $1,600.00 and also purchased a 5 year warranty with it. Well a few weeks ago my stove top kept shutting off on its own while I am using it and would make a sound as if it was about to explode to the point it shook my oven twice in the process while I was standing in front of it. It scared me, I called the Home Depot protection plan and explained to them what was happening. I filed a claim on August 6, 2020. They sent me an email stating that my service appointment has been accepted, I received a text on August 14, 2020 stating that the technician will be there between 9am/4:pm.

    The day that they were supposed to come we get a call from the company that was supposed to come out to fix it that they are not coming because they do not service our area and that I need to call the Home Depot protection plan back. I called them the same day and told them what I was told and they told me they would look into it and let me know once they find someone that can service my area. When they didn’t call me I decided to call, Almost two weeks went by nothing so I called again and they had the nerve to tell me that it’s showing that I canceled the job, which was a lie. I was not happy but I kept my cool and they finally found someone to service my area and told me that they would be there on August 25th, 2020 between 9am/5:pm.

    Once the technician arrived he looked at it and told me he had to order the part and I will get a call when they will come to replace the part. Two or three days after the technician came both of my oven stopped working so I called them and told them that and asked them if they were going to send someone out to look at it since it is a different issue, they told me no and that the parts that the technician is going to replace should fix the problem. Mind you they didn’t even know what the issue was, anyway On September 11, 2020 the technician came to replace the part, I told him, "Well the oven is not working and I was told that the part you are about to replace should fix that issue."

    He replied, "I am not quite sure if it will because I don’t know what the issue is but I will take a look at it after I install this part." Guess what? It did not fix the oven part of it so now he had to order another part. On September 18,2020 the technician came to replace the part for the oven, once he replaced it the oven was still not working, the technician told me the oven cannot be fix and that there is no parts to replace that he will go to his truck, call the office and let them know that so they can move on to the next step and he will let me know what they said. I waited inside my house and the technician never came back in. I noticed he left without letting me know what was said.

    I immediately called the company and they told me they will submit the report to home depot protection plan and let them know. I decided right after I got off the phone with them to call me Home Depot protection plan and let them know what I was told and they told me, "Ok we will wait for them to submit it" and it should take 24 to 72 hours for them to make a decision and get back to me. On September 22, 2020 I called Home Depot protection plan to find out the status. I explained the situation and I was transferred to a supervisor and I waited an hour on the phone before I finally reached a supervisor. I also explained the situation and he told me he would contact LG to escalate this for a buy out review and told me to look out for an email tomorrow.

    About two hours later I get a call telling us that a technician will be coming on September 23rd, 2020 to fix the oven. I was confused so I called Home Depot protection plan again to ask them what was going on and why were they sending the same company to fix something that they already deemed could not be fixed, they transferred me to a supervisor again and I waited another hour for a supervisor to come on the phone. The supervisor tells me that there was never a report sent to them stating that they could not fix the oven and that LG is sending a technician out to service my oven.

    It is going on almost two months going back and forth with Home Depot protection plan and LG and I am still with an oven that is not working and they have been bouncing me back and forth and I am been told something different every time I call. I operate a business from home that requires me to use my stove top and oven on the regular and not having a working oven has affected my business and my ability to cook for my 6 children and husband. This has been one of the worst experience, the range is only 4 years old. It was very expensive and it is a shame that it had gone bad in such a short time.

    Home Depot protection plan and LG are the absolute worst to deal with. It is unfair and very unprofessional what they are doing because when I purchase the protection plan I was told if they could not fix the product after they attempt to fix the problem they would replace the product or provide me with the money that I purchased it for to get another one. Now they are playing game and going around the bushes. I am very disappointed, unsatisfied and frustrated with both Home Depot protection plan and LG.

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    Response from LG Ranges

    Hello Mitchele. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Reviewed Sept. 13, 2020

    I bought an LG Oven with the blue oven interior. Easy Clean option. Easy cleaned the oven twice no luck. I now have some white blotches. Tried the oven cleaning cycle. More white blotches. Tried using baking soda and water. No luck. Salesman said, "Just use the easy clean cycle and you’re good to go!" Boy do I feel stupid! $1000.00 not well spent. Spent over $5500.00 for all new LG Appliances. Makes me question my purchases.

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    Response from LG Ranges

    Hello Gary. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 10, 2020

    Purchased an LG microwave, refrigerator and range 2 years ago. In the first 24 hours the condenser went out on refrigerator, had to wait 4 months for replacement due to back orders. Then 3 months ago the range start button decided to die (which controls clock and oven). Paid 100.00 for a repairman to tell me I would need a new motherboard for one button, which would cost over 450.00. Of course, I called customer service and went back and forth for 1 month to be told, sorry it is 2 years old. Well, I guess they only make appliances to last a minimal amount of time. Last week, I opened the microwave and the ???? vent fell off in my hands. Run to American made, these are junk!!!

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    Response from LG Ranges

    Hello Judy. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServiceRefunds & PayoutsMaintenanceStaff

    Reviewed Sept. 1, 2020

    Horrible experience! Bought Range less than eight months ago. The oven stopped working after three months of having the Electric Range. The tech was very professional, but he had to come three more times and change the motherboard. I was finally done with this range since the oven stopped working every three months. After the third visit, I requested a refund, and the company wanted an original receipt and was just horrible customer service, and I was told that process could take 14 days. I was told without a receipt I wouldn't get a refund for their defective item. I am glad I had a receipt, but the customer service was so horrible went it came down to the refund process. Never will I buy another item from LG, considering how unreasonable they are with the whole process. Also, I have never purchased a range that needed repairs 3 times in the first eight months of purchased. NOT IMPRESSED....

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    Response from LG Ranges

    Hello Carol. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Maintenance

    Reviewed Aug. 29, 2020

    Have this stove for less than 5 years. From one day to the next the oven just stopped working. Error code F9 displayed on oven control panel and when I checked manual it states the regulator valve is closed. How can this shut off without it being touched? We unplugged the stove for an hour and still the oven doesn’t heat. Also, the burner control knobs just turn on their own by the slightest bump. Few times smelled gas and it was because the knobs had turn unknowingly. This is very dangerous. The grates are even changing colors. It seems the warranty is no longer in effect. Now what?

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    Response from LG Ranges

    Hello Yvette. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Verified purchase
    CoverageMaintenance

    Reviewed Aug. 28, 2020

    We purchased an LG Gas Range for our new house in 2017. It was fine for a while with the exception that the last knob on the highest burner would go on with the slight touch or just rubbing by it slowly. This we had to be very careful of. The oven never seemed to be able to be adjusted to the proper temperature and I always had to add time to cooking. Then it decided to throw me F9's. We did everything we could to fix this problem but it would run right for one time and then be back to a F9 after heating to 110. I have stopped using the oven and after reading all the reviews I know I have a dud. No sense in having people to come out and try to fix it with this virus going on. No sense in putting good money into bad. I will never buy an LG product again.

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    Response from LG Ranges

    Hello Dorothy. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    CoverageOnline & AppMaintenance

    Reviewed Aug. 25, 2020

    We bought a complete set of LG appliances that they just delivered August 8th. As soon as the delivery people left we noticed the oven door is not lining properly. The Home Depot that we bought the appliances send an LG person to fix it. They came twice but they literally take 5 minutes and they said they can see it but they can't do anything about it. Nothing!! Brand new. We made Home Depot to take the stove back, now they are saying the model we got is discontinued. I clearly see it on the website, I don't get it. Next time I will NOT BUY LG.

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    Response from LG Ranges

    Hello Fariba. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServiceCoveragePricePunctuality & SpeedMaintenance

    Reviewed Aug. 20, 2020

    We have had an F3 error code issue for months, it threw the error for the first time 2 years to the month from date of manufacture. We have had the range for 26 months and the error for the last six months of that. After numerous calls with LG they would tell us to unplug the unit and at first that would clear the error only for it to return a few days to a week later, then when those calls resulted in the error never clearing they suggested that we have a tech out to fix it at our own expense since it was beyond warranty.

    After numerous visits from a LG referred appliance repair company, having LG first suggest we spend $200 on a part to replace the buttons, then when that didnt work asked to spend another $160 on the actual control panel part for the electronic system LG shipped a part for this stove which does not fit in the actual model we have. They apparently have "discontinued" the original part that is needed, at this point there is no part that fits our range which was manufactured 2 years ago in March 2018, we received the stove in June 2018 and have had issues with the F3 error "button in a continuous shortage" stage since about March 2020.

    This was not a cheap gas range. It cost ~$2,000 and to have spent $360 on parts + another $200 on labor at this point we are so frustrated. that is $560 that we could have put towards a stove that would not be a continuous pain the the side to have repaired, for an issue that should not be coming up so close to the manufacture date on an appliance of this cost only to find that they dont make the part we need any longer. I would not recommend purchasing a LG range to anyone I know.

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    Response from LG Ranges

    Hello Sara.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Verified purchase
    Maintenance

    Reviewed Aug. 15, 2020

    I bought a LG Electric Range, Model # LSE4611ST in Feb. 2020. I have just used the self-clean option and it did not clean the oven completely. I used an oven cleaner and now I have white blotches all over the oven. I have never owned an oven that could not handle oven cleaners. I would like to know how to fix this issue in my $1600 range. Very upset this happened to my fairly new range!

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    Response from LG Ranges

    Hello Slavica. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsMaintenanceStaffBillingTransparency

    Reviewed Aug. 15, 2020

    Updated 09/04/2020: Every single review here on this website, there is a response from LG promising to look into the problem, it's been two weeks since I sent them my information that they asked for and have heard nothing. Since then I've had my electric range repaired. On my credit card statement they charged me $135 just for the diagnostic and $150.50 for the replacement of a Rotary Switch. It took the repair technician 45 minutes to take my stove apart and test each component. He couldn't determine what was wrong with the stove at this point. Then he went to the visitor parking lot where his truck was parked and brought in the box of parts, why didn't he bring them in when he came in, (the clock is ticking at $65 for 15 minutes)? He opened the box and took out a rotary switch, that's the plug on the knob that turns your stove on and off. He replaced it and that was what the problem was, problem solved. The time that it took him replacing the very first part that he tested without taking the range apart was like two minutes. He should have done that to begin with. Summary: it took the Technician 50 minutes to take the whole stove apart and test everything without a diagnosis and less than 5 minutes to replace the first part that he tested without having to take the whole stove apart. I was charged an additional $150.50 for that on top of the $135 for the diagnostic fee. I disputed this charge with a supervisor after calling them and haven't heard anything since 8/27/20 for their review of my complaint.

    Original review: I purchased the $1,100 electric range 2 years ago. I use it three, four times a month maximum and already after 2 years the front right burner doesn't work. I called customer service to inquire about it and they informed me the warranty had expired after a year. I said I was very disappointed after having a stove for only 2 years that already I need to have a burner replaced. I was told that the supervisor could review the matter and that I would hear back 3 to 5 days. I heard back after about eight days with a denial and that I have to pay for the repair. I'm stunned that I paid $1,100 for the stove and already and it needs to be repaired???

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    Response from LG Ranges

    Hello Carmela. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Customer ServiceStaff

    Reviewed Aug. 12, 2020

    I purchased for LG appliances at a local appliance store. The gas range that I purchased is model number LRG 3194. The first time that I used it, the black cast iron coating scratched off the stove grates, leaving silver looking scratches. This was the very first time that I use the stove. I am so disappointed in the very poor quality and even more so when I called up and got the runaround. The LG representative told me that I needed to have the store call them to have somebody come out. Meanwhile the store is the one who told me to call LG.I have no faith in this product at all and I don't see how a representative coming out is going to be able to repair these grates because it's just going to happen again. I am currently awaiting the 4th product that I purchased which is on backorder, a dishwasher which I will not be accepting. I will never buy another LG product again.

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    Response from LG Ranges

    Hello Jeanette. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Reviewed Aug. 7, 2020

    This range is a major fire hazard! I cannot believe it has not already been recalled. The slightest brush up against the knobs will accidentally turn them on. We've already had one small fire as a result. It terrifies me! In addition to this, the oven is suddenly not heating evenly and it's only two years old. We are having someone look at it ASAP. I regret this purchase and would strongly advise consumers to STAY AWAY FROM THIS APPLIANCE.

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    Response from LG Ranges

    Hello Sarah. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    CoveragePriceMaintenance

    Reviewed July 28, 2020

    I purchased the LG Probake gas range 2 1/2 years ago. Of course after a year the warranty was up and I had to have it repaired. It cost 300.00 to repair and it is very hard to find someone to work on it. I was told LG doesn't have spec sheets for anyone to repair their products. It makes it hard. I was also told that it is hard to find parts as LG Discontinues them frequently. Got it fixed in December of 2019 and here we are again. The convection oven stopped working and was shooting out flames. I researched and found out this always fails on this range. Totally disappointed. Couldn't find anyone to repair it in my area and I tried to order the part for it and spent an additional 80.00. Still can not get it to work. Now I am at the point of buying a different range and definitely won't be an LG. I am so upset. I wasted my money. It was the first brand new range I purchased for my family and I have only had it for 2 and a half years.

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    Response from LG Ranges

    Hello Amanda. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Punctuality & SpeedMaintenance

    Reviewed July 28, 2020

    I purchased 4 LG appliances with a home remodeling project. We moved into our house in late April. Last week, we cooked a pizza in the top oven. As with pizza sometimes, the cheese melted over the edge of the pizza stone onto the bottom of the oven. No biggie - it has a self-clean feature. When the pizza was done, I immediately set it to self-clean since it was already heated. It took 3 hours and heated my house to 80 degrees (note to self, do not self-clean an oven when it's 95 degrees outside). The next morning I opened the oven to put my racks back in and to my surprise, all the self-cleaning feature had done was to BAKE the melted cheese even harder onto the surface. I had to take out (unscrew) the bottom tray and clean it with oven cleaner and 409. It's still not perfect. Very disappointed.

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    Response from LG Ranges

    Hello Bobbie. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Verified purchase

    Reviewed July 20, 2020

    We just purchased an LG kitchen package including the glass top electric LG range with knobs on the front (LSE4613/LSE4611) and had it delivered on 7/11/20. We have had it in our home for one week and we've accidentally turned the front knobs on multiple times by reaching into the microwave, cleaning the back splash, or reaching above into a cabinet. The knobs should not be that easy to turn. They are a push and turn style knob. We went back to the store to begin an exchange process for a model with the knobs in the back, but we are very disappointed because we like the appearance of this style much better. We are shocked by how easy it is to turn these knobs and really don't want to have to resort to ugly child proofing on our brand new appliances. Is there a better option?

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    Response from LG Ranges

    Hello Lisa. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed July 6, 2020

    I bought the whole LG kitchen appliances set for my $20000 new remodeled kitchen 11/2018. By 9/2019, 10 months later, my stovetop looked white from decoloration. I called, they send someone and at 10 months, they called it wear and tear, say WHAT?. My last stove last me 12 yrs and still had a perfect black top. Under warranty, they did not change it. So I ended with a brand new kitchen and all discolored new stove. On 03/2020, 16 months from purchased, the double top burner stopped working and now I am going to have to pay for the repair of the burner, either keep my cooktop all whitish or replace it on 18 months $800 new!!!! LG range. I might just have to kicked it to the curb, count my losses, cry a little and buy AMERICAN. Customer services just keep saying I didn't buy the 5 year warranty. Im very disappointed and I see no end to this.

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    Response from LG Ranges

    Hello Lourdes. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Price

    Reviewed June 23, 2020

    I bought an electric double oven, convection on bottom, glass top. Model is LDE 4415,4413 or 4411. Anyway, I like to cook. This oven is horrible. It takes 30 minutes to boil water!! I have never had such a horrible oven to cook on. Burners are impossible to heat up, when they eventually heat up it's impossible to turn them down. You can't control the temperature. Another thing I think is really odd is the oven light. My model has an 2 ovens with the convection oven on the bottom. It seems odd to me that when the oven light is on it is on in both ovens, not a big deal, just seems light a cheap design. Do not buy this product, unless you don't like to cook.

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    Response from LG Ranges

    Hello Mike.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Reviewed June 17, 2020

    Purchased a double oven model # LDG3035ST/01, within the first year the top oven kept giving a F9 and F11 code and the oven wouldn’t heat past 100 degrees-so we started only using the bottom oven which now gives us the same code. We basically only use our range for the cooktop. So disappointing and we never will buy a LG product.

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    Response from LG Ranges

    Hello Danielle. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Verified purchase
    TechStaff

    Reviewed June 10, 2020

    I have purchased a LDG4315ST from Best Buy 1 month ago during a remodel. It has been installed for 4 days now and I get a random gas smell odor from it. I had my contractor check the lines and no leaks. It has a leak inside somewhere. Just randomly you will walk by and smell the faintest hint of gas. Of course since it sat in my garage for a month it can't go back to Best Buy. I bought a gas detector to put near the range. Perhaps I can get some help here for my $1500 bomb I just purchased.

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    Response from LG Ranges

    Hello David. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Reviewed June 8, 2020

    We bought a new LG kitchen pkg when we built our home. We have had nothing but trouble with our stove and LG has not stepped up to make it safe. One burner has gone out numerous times pushing propane in our home. We've spent hours on this issue and now the one burner doesn't work. Very disappointed in this stove and LG as a company.

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    Response from LG Ranges

    Hello Ernie. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Sales & Marketing

    Reviewed June 1, 2020

    I had cracked the glass top on my previous LG range as a glass bottle fell out of the cabinet over the range. We went shopping for a similar range and I thought the model I was purchasing was self clean. We were in a family crisis at the time so I didn't do my normal research. I know the sales associate realized I wanted self clean so I really didn't pay enough attention. It was a while before we really used the range as we were out of town with the family situation. I have watched the videos regarding easy clean and LG claims small spots, light soil are easily cleaned after the easy clean cycle. I have run the "easy clean" three times today to clean light soil and it doesn't clean up with plenty of elbow grease. Ugh. I should also mention my husband has had to take the glass out of the door twice to clean soil or grease. We are retired so it's not that we are always cooking.

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    Response from LG Ranges

    Hello Mary. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you.

    LG

    Customer ServiceContract & TermsSales & MarketingPriceOnline & AppBillingTransparency

    Reviewed May 30, 2020

    We purchased a house 3-years ago with all new LG appliances. Recently our oven which we'd used sparingly started making a strange noise. Turning on the oven to "bake" we observed a hole melted through the rear of oven with flames shooting out into the oven similar to a torch. The oven has installed "trouble-shooting" software & so I downloaded the app to my cell ph. yet after numerous attempts it failed to work.

    Our LG refrigerator also failed in March under warranty and I am now 5-weeks into trying to get LG to honor their warranty after an $1150 repair bill. Its now been 10-days since I remitted all our paperwork to LG upon their request and no word back - nothing, nada, zilch. The oven range was out of the 1-year warranty and due to nature of problem and faulty software we instead purchased a new over for $1050. Between the 2 LG appliances it has now cost us $2200 in 2 months. If I ever get any reimbursement from LG towards refrigerator I will revise my reviews to reflect their standing behind their products and their warranty. After so many communications back & forth I simply do not know if LG is legit or plays games with consumers - Upcoming I will update everyone on the refrigerator situation IF I hear back finally from LG.

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    Response from LG Ranges

    Hello Vincent. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServiceCoverageSales & MarketingPriceMaintenanceStaff

    Reviewed May 27, 2020

    We purchased a LG gas cooktop - Model # LCG3691ST. Cost: approx. $1600. As a last resort, I am writing a negative review in an effort to get some help from LG. Since the purchase of our cooktop, we have had to replace the 5 knobs twice and now are working on a third time. These knobs are plastic and not heat tolerant. The finish has melted. The knobs have cracked. In calling LG, they said that no other customers have complained but I find that impossible. They are plastic and used around heat! Each knob replacement costs $55. I currently only have 2 working knobs. My last call to LG said that I would get a call back and the best they could do is offer me replacement knobs one time only at a 40% discount. At this point, I have purchased over half the cost of the appliance in knobs. Customer service has been terrible.

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    Reviewed May 26, 2020

    I WILL NEVER RECOMMEND LG PRODUCTS TO ANYONE EVER AGAIN. Within 1 year of purchase the handle of our oven came right off when turning the dial to set the oven range temperature when making something for dinner. Appliances today are not made like they were back in the 80s.

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    LG Ranges
    Response from LG Ranges

    Hello Carmela. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServiceStaff

    Reviewed May 24, 2020

    I bought this oven as a replace for a previous recall by LG. The knobs on the oven are easily turned on by just brushing against it. I have caught thin smoking prior it starting a fire. I have called LG and talked to their repairman, they stated they are not aware of the issue. Now I see that other people are complaining of the same issue. Lg do the right thing before something bad happens.

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    Maintenance

    Reviewed May 22, 2020

    I bought LG LRE3083ST/01 range from 5 years ago. I noticed that the Stove rusted in the down part in different area, it is manufacture defective, I am not happy with this product which show defective and bad quality product.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 15, 2020

    I purchased a new LG Range 1/12/20 and about 60 days later I was cooking some fries in the oven. I turned it up to 400 and as I was walking away the inside glass shattered into a million pieces. After cleaning up the mess I contacted Best Buy who put me in touch with LG. My complaint is not necessarily against the range but the customer service at LG. After being on hold for 1 hour and 10 minutes I was finally able to give her the information needed to get a service representative to contact me for service. She said I would be hearing from them soon to get an appointment set up. After not hearing from them in over a week I started calling again just to be on hold for over an hour the run around again. If LG is out there please contact me. I would like to use my oven again.

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    Response from LG Ranges

    Hello Craig. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Punctuality & SpeedStaff

    Reviewed May 12, 2020

    We have not owned our stove for a year yet but are experiencing issues with the oven not heating up fast enough and the front burner labeled ultra great will not stay lit. Would like some help in this as it is not a year old yet.

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    LG Ranges
    Response from LG Ranges

    Hello Stephanie. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Reviewed May 5, 2020

    I have a glass top double oven range. I had issue almost from the very beginning. First off the knobs turn too freely and have started a couple small fires due to this. Just having my dog walk by and bump a knob with his tail turns the burners on. The biggest issue I'm now facing is that my right hand burners will not turn on unless the left hand burners are also on and even then they only produce high heat. I tried to get my issues addressed while the appliance was still under warranty but LG is horrible to deal with. They requested a copy of my receipt which I provided but unfortunately they dont have people smart enough their to read the receipt where my range is clearly listed. I have given up dealing with them and will end up just replacing this hunk of junk and will never buy another LG and recommend everyone else avoids them too!

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    Response from LG Ranges

    Hello Misty. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Price

    Reviewed April 29, 2020

    I’ve owned this stove for approx 1 1/2 years and in this time my roommate and I have nearly burned the house down TWICE. The knobs are SO easy to accidentally bump and turn on. The first time I had a bag on top of the stove and luckily noticed before it started flaming, but my roommate started an actual full on fire last night with a basket of laundry. I’ve since taken the knobs off, but have read other reviews of people who have done the same, but that bumping the stems actually turns the burners on easier than if the knobs were in place???‍♀️ Ordered some child proofing so we’ll see how that works. No issues with cooking, but it’s NOT worth the risk!

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    Response from LG Ranges
    Lindsay we can fix the issue you are experiencing with a repair. Technician would modify the knobs so that it require a push and turn approach to the knobs.

    In a private message we would need your address, model and serial number so that we can schedule a repair. Please let us know if you are interested.

    Thank you,

    LG

    Customer ServicePunctuality & Speed

    Reviewed April 26, 2020

    I have had my LG range for a year now. The oven consistently burns food in the back while the front is not even cooked. The convection feature does not seem to work correctly and only burns food quicker. While the oven takes a long time to preheat, it will cook foods about 5 minutes faster than the recipe calls for so you have to pay attention. I thought the easy clean feature was self cleaning, it is not! My oven is stained on the bottom despite wholehearted efforts to clean multiple times. One major safety concern is that while the oven is on, the metal front of the stove becomes extremely hot and can burn you if you lean against it while cooking on the stove top and the oven is on. The stove burners all cook differently at the same temperature.

    The left front never brings water to a boil and it takes forever for any of the other burners to bring water to a rolling boil. The top is also difficult to clean and not like my old glass top. And lastly, and irritating quirk is that the range's timer requires only minutes but the LG range top microwave requires minutes and seconds. I have reversed this and burnt several things. I want my old Whirlpool range back! It was consistent and it worked. I will not buy an LG stove again.

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    Response from LG Ranges

    Hello Candice. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed April 19, 2020

    I bought an LG gas stove a year ago and a microwave as well. What a piece of junk the stove is! It does not heat up fast. It takes 20 min to come to 350 and it does not even heat up right. I am always burning food which never happened unless it was my fault. It has 2 temps burnt or raw! I do use it a lot but that is no excuse. The blue interior has a haze on it I can't get rid of, I have tried everything under the sun. If there was a way to get my money back or fixed the interior I would but Google is no help.

    Now the microwave, it went out 6 months ago I called them it took another 3 months for them to get someone to come out and we live in Northern VA not a rural area then another 3 months to get someone out to fix it. We hardly ever use it (the microwave) and to have the control board go out at 6 months is crazy. I got the extended and it's acting up again! I dont think I can ever buy an LG product again. If I had the money I would junk the stove and get something else. But I don't. I somehow doubt LG even cares. Neither one was cheap.

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    Response from LG Ranges

    Hello Dina. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServiceStaff

    Reviewed April 12, 2020

    I have an LG stove with Easy Clean. HA it is NOT easy to clean. I called the company back where I purchased it and they would not do anything, I called service and the man told me the clean cycle works correctly. I called LG and they got their money so that is all they care about. I am extremely disappointed with my LG appliances. This supposed clean cycle does not clean. I was told at one time this is designed to be cleaned after each use. I do not have time or energy to clean my oven everyday. Yes everyday! I cook something everyday. I am 70 years old and physically cannot get down on my hands and knees to clean an oven frequently. I will NEVER buy another LG again. Soon this stove will be sitting at the curb as trash!

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    Response from LG Ranges

    Hello Karen.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Coverage

    Reviewed April 9, 2020

    I have 4 different appliances with the LG brand. I will never buy this brand again. Three out of the four appliances had major problems within a very short period of time. My range within 3 months. They expect us to repair it ourselves. Stay away from all of their products.

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    Response from LG Ranges

    Hello Bob.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServicePriceStaffTransparency

    Reviewed April 5, 2020

    Update on 10/09/2020: This is a follow-up to the review I posted on April 5, 2020 and still has not been resolved. LG replied to have this issue repaired but due to COVID we were not going to allow a mechanic at the time to come into the house. LG has since not responded.

    Original Review: Like other reviewers, the same front left element of my induction range stopped heating. We are having the same problem and the range has barely been used and was purchased at the end of February 2019 but not installed and started using until May 2019. I have also tried unplugging the unit and plugging it back in but that did not help. We paid over $2,000 and the limited one-year warranty expired which is disappointing for how expensive this unit is. Very disappointed in the quality of this unit and we purchased several other LG appliances unfortunately.

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    Response from LG Ranges

    Hello Mike.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Verified purchase

    Reviewed April 4, 2020

    This morning I tried to clean the over. I started with the "easy clean" procedure. There were still stains left, so I used oven cleaner from Smart & Final. I followed the directions on the can, but everywhere I sprayed the oven cleaner besides the inside of the door has become stained. It's almost as if the paint has been eaten away. I also didn't realize the difference between "easy clean" and self cleaning. Big difference! It seems as if the blue paint isn't up to oven cleaning products.

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    Response from LG Ranges

    Hello Leo.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer ServiceTechPricePunctuality & SpeedMaintenanceStaff

    Reviewed March 28, 2020

    DANGEROUS product with flimsy knobs that could start a fire. Died in only a couple of years after using and following maintenance instructions provided from LG. Rude customer service and Repair technicians. No help from extended warranty and no proof shown to us that backed their findings. Buyer beware if you have small children or pets, the bottom oven door easily opens and could be tripped or pulled down while on or off. Knobs, logos and Black Stainless Steel peeled, faded and discolored after the first few months (also denied to fix or replace because they claimed wear and tear.)

    My Experience. We purchased our dual oven from Best Buy a few years ago and instantly had problems. The stove would turn on just from barely bumping the nobs and melted anything close to it. (Like bringing in groceries and the bag and food sitting to close.) Then after a few months the black stainless started to peel off and the knobs started to turn a goldish color and the wording was gone. The LG logo fell off as well... After contacting Best Buy where we had a purchased a 5 year extended warranty they gave us the runaround about wear and tear.

    We bought this oven because we wanted a oven that we could easily clean. I am disabled and was the primary caregiver for my mother who was on a transplant list and was in and out of the hospital. I watched reviews and saw the options for self cleaning and easy clean. Which I had to have because I didnt have the mobility or strength to put hours into scrubbing a oven clean. My mother and I both take immuno suppression medications for our different health problems and keeping the kitchen clean and sanitized is extremely important....The cleaning features were downright worthless. I followed the cleaning instructions and still had to get down and scrub and clean the oven until my knees were bruised.

    Fast forward to a few weeks ago. I noticed when I would cook the stove top wasnt heating up near as fast as it used to and the oven was only half baking the food. (I would have to rotate the food because the front part of the oven wasn't evenly cooking the food.) About a week after I noticed the problems with the oven it died. Only thing working was the clock...I went into Best Buy to get my receipt reprinted with my warranty information and called and scheduled a repair request and someone came out and inspected the oven.

    The man from LG took the whole oven apart and very rudely told us they werent going to warranty the oven. When we asked why he started heading toward the door and said someone would be calling us in a minute. My mom asked him why he couldnt explain and show us the issue. He stopped because I think he was expecting the person from the warranty place to call us immediately and came back to the kitchen. He told us our oven was filthy and the fan inside the oven was seized up from all the grease and the motors were blown...

    We asked him how that could happen and he said it's because we didnt follow the cleaning instructions and abused it.... He said grease and food got into the fans and couldnt show us how the food got to where he was saying the fans were located. He made us feel and look like slobs. I pulled out the bottle that came with the oven for cleaning and the items I used to clean and care for the oven and he said we didnt clean the fans.... Where does it say I have to disassemble the oven to get to the fans that are built into the roof of the top and bottom ovens? He said the range had food falling into it from the cracks.... There are no cracks on my stove top, the seals are still sealed and there's no way food would ever "fall" into it from the top....

    We spent $1700.00 for a oven that was supposed to be the best dual oven on the market, and would look brand new because it was smudge proof, easy to clean and would last forever. We have had nothing but problems and now we have $1700.00 sitting in our foyer because we have no clue what to do. We had to get a cheap oven from Rent a Center because we cant afford a replacement. We have been waiting to get a call back about the second opinion they were supposed to send out to look the oven over again. And they never showed or returned our calls.

    Worst experience I've had with a brand and after talking to others about how dangerous the oven is because of the knobs and the poor quality of the fake stainless steel and the undisclosed cleaning instructions LG's technician said we didnt follow. I will never recommend another product from LG and will make sure everyone knows of how I was treated.

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    Response from LG Ranges

    Hello. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    TechPrice

    Reviewed March 24, 2020

    Cooks great! Seriously DANGEROUS knobs, huge FIRE HAZARD! Purchased Nov 26, 2017 delivered December 21, 2017. No problems with the cooking features as I love this stove for that purpose. However, I did not have any issues with the knobs turning on by just a brush or bump or even just standing close & assuming static causing the problem UNTIL LG sent a new control unit which is the entire front portion of the stove above the door due to the finish falling off in big chunks just by wiping with a damp rag! I wish I had just had my new stove painted stainless at a local paint shop as I did remove the knobs when not in use for fear my house will burn down until I noticed the stems cause the burners to turn on even more than with the knobs on so now I trip the breaker to the stove and NEVER leave my house or go to sleep with that breaker not in the OFF position.

    I realized the burners actually heated up when I sat my cold bag with a gallon of milk I had just purchased on the stove top. Turned to go get another bag from car & came back in to a smoke filled kitchen & a melted cold bag including the entire bottom of the plastic milk carton with boiling milk all over the stove & running down the front of the door! It took approx 25 secs to grab the bag & return to the kitchen but I had sat the bag on the ultra burner unfortunately! It works very well!

    Now if the control panel is barely touched by a mere piece of clothing the broil turns on HI and my oven is locked yet the door is not shut so it’s not useable but it still turns on! LG will not assist you other than advising you to have a repair person come check it out & at your expense since the warranty is out. I wish I could say buy this stove you will love it but the Fire issue is the only reason I cannot. I now cut my breaker off to my stove before leaving my house or going to sleep! Also, I cannot get an answer from LG, but my lockout feature only prevents the oven from being turned on, it does not lock the stove top controls! I paid a little over $1300 for this stove. I am going to try to find a fix, either knobs that lock or a person to rewire my control panel to prevent the fire hazard! I will post a solution if I am able to find one that is inexpensive!

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    Response from LG Ranges

    Hello Janet. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Thank you,

    LG

    Customer Service

    Reviewed March 7, 2020

    No bumpers or feet on heavy grates which immediately scratched cooktop just placing them on brand new gas range. LG should have corrected this problem before putting on market.... now trying to get oven liner to cut out and put underneath grate so I can at least put pots on stove without worrying about scratching brand new gas range.

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    LG Ranges
    Response from LG Ranges

    Your feedback is very important to us and the grate concerns will be shared with our product team.

    If you have additional concerns or questions, you can contact our Customer Support by any of the below options:
    Phone: 1-800-243-0000
    LiveChat: https://www.lg.com/us/support/chatbot
    Email: https://www.lg.com/us/support/email-appointment
    Facebook Messenger: https://www.facebook.com/LGUSA/

    Twitter DM: @LGUS

    The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP

    Customer ServicePriceStaffRates

    Reviewed March 5, 2020

    We purchased new appliances from ABC Warehouse back in December of 2019. We chose LG due to the price and the aesthetics. We purchased a washer, dryer, fridge, two ovens, microwave, stovetop, hood and dishwasher. We were set to move into our home on Feb 7th of 2020. The last week of January we received all appliances except the hood vent and dryer. At this time, ABC said LG rep was not getting back to them and they had no time table on when the other two appliances would be delivered.

    Since the other appliances have been delivered, we have called 4 times to get some sort of answers and each time they either redirect us to ABC (who has tried contacting LG but has been unsuccessful) or they say the appliances will get there eventually... We have now been in our home for a month and unable to use our stovetop nor do any laundry. LG customer service has been horrible to work with as they are giving us no answers nor are they being friendly on the phone. I am extremely dissatisfied with LG and at this point I would not purchase LG appliances in the future nor recommend them to others.

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    Response from LG Ranges

    Hello Ryan. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    PricePunctuality & SpeedTimelinessHonesty & Transparency

    Reviewed March 3, 2020

    Purchased the LG 5 element double oven slide-in range in late June, 2019 along with an LG dishwasher. In September, while using multiple elements, the range must have overheated because it shut off and flashed an error notice that I had to dig deep on the web/blogs to figure out what it was...Best I could come up with was motherboard failure. I cut power from the circuit and the next day and since, no problem with the error. THAT is not the issue right now. Let's start with the cooktop. I am OCD with cleaning the top. It even gets a wipe down when it hasn't been used. There are white marks on 3/5 of the elements. The previous range, which was 15 plus years old did not have these marks and that cooktop took a beating.

    I get things that are used cannot look showroom new, but 8 months of not daily use and it looks older than the previous range...which is very frustrating. Now let's move to the ovens. This model has the bright blue enamel interior. The easy clean function does NOTHING at all. Spills and drips happen and the easy clean was one of the reasons I selected the LG model. Ok, so I just gently wiped the minor spills and drips with a wet rag when the oven cooled and would do the self clean as needed. I wipe the glass on the oven doors regularly and honestly have no clue how there are drips in between the glass on both top and bottom. You can't see it unless the door is open or the light is on but they are there and shouldn't be unless there is a problem with the door/glass seals..

    NOW, today I ran the self clean cycle for the first time since purchasing this unit. I am absolutely livid!! The cycle ran for four hours and then it took some more time to cool so I could wipe the accumulated ash from all of the cleaned spatter and drips that I couldn't wipe out. Both top and bottom ovens look ruined. The grime just cooked into the finish! While wiping with the damp towel, it was shiny and looked clean. As it dried, it looked like bacon cooled bacon grease. I wiped again with another towel and dried with a microfiber cloth...still there and will NOT go back to the shiny finish and seriously looks like coagulated bacon grease.

    This range was not cheap but is manufactured extremely cheaply. I am sick to my stomach with my decision to buy this unit as opposed to one that was more readily available. The dishwasher I have no problem with so far but this range is absolute JUNK! I looked at many reviews prior to purchase but I wish I had looked at this site before purchasing this unit because this would have tipped me into the cons...don't buy column. Do not purchase an LG range!

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    Response from LG Ranges

    Thanks for bringing this to our attention, Nicole. We would be more than happy to look into this further with you to see how we can best assist you with getting this resolved quickly. Shoot us a private message and we will be more than happy to help you with this. ^CP

    Reviewed Feb. 15, 2020

    The front left element of my induction range has stopped heating. The indicator light turns on, but the pot never heats up. It also doesn't recognize when a pot is NOT on the element like the other elements do. I tried unplugging the unit and plugging it back in but it didn't work. This range is over $2000 and has been in use for less than a year. Unfortunately, I purchased it barely over a year ago - a couple months before moving into my new house - which means that that warranty has just barely expired last month. I bought a whole set of LG kitchen appliances for the new house and 3 of the 4 have had problems so far (fridge compressor went out a month ago, microwave plate broke in half randomly while cooking 6 months ago).

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    Response from LG Ranges

    Hello Trevor. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaffTransparency

    Reviewed Feb. 14, 2020

    Bought this stove to replace another LG range model that had a recall on for burners that would not turn off but LG refused to do anything. With hesitation I decided to buy another LG range because it matched my other appliances and 11 months later I am again without a functioning stove. The motherboard has to be replaced as the right burners will not turn on unless you turn on the left burners in addition to the oven not turning off sporadically. While they have agreed to replace the part, I have no guarantee beyond that.

    Having paid $1800 to replace my previous range in addition to a LG tv in the last year, I have lost all confidence in the LG brand and will ensure to share my experiences both with the products and lack of empathy by the customer service employees. Customers do not want to hear that "appliances break down" and other responses like "how would me putting myself in your shoes right now help you?" or when commenting about the condition of my previous White Westinghouse range reliability making statements such as "you replaced it for a reason though didn't you?" The reason at the time was purely updating my kitchen. While LG products are aesthetically pleasing, they are simply unreliable and a safety concern.

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    Response from LG Ranges

    Hello Beverly. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Feb. 5, 2020

    We purchased our gas range from Home Depot. The first range had a gas leak and home Depot replaced it with the exact same. Down the road the knob for the oven head broken. I called LG and mentions the broken oven knob and also mentioned that we had smelled gas coming from the stove. They sent out a technician to fix the oven knob but not check to see if the stove was leaking gas. We experienced natural gas smells on and off in our kitchen. So then I decided to call again and then they sent someone out to check on the gas leak. It was leaking gas due to a manufacturer defect just like the very first stove. This gas leak had been going on for about 9 months.

    LG has horrible customer service, long wait times on the phone and they do not care that this natural gas that has been leaking from their stove has caused health issues for all of our family members. The health issues that we as a family have experienced are lightheadedness, burning eyes, headaches, ringing of the ears, flu like symptoms, breathing problems and chest pains. After the repair of the gas leak we called LG to let them know we do not feel comfortable with having their gas range in our home after this being the second one that has been leaking natural gas. They did not care. They did not show concern. They were not willing to provide a new unit. The care of this company is not about the well-being of their customers.

    We have also had trouble with the refrigerator and dishwasher being stainless steel having rust on them. I did also bring this up during the phone call but they said that's not their problem. Not sure how you can call something stainless steel put your name on it and then say it's not your problem. All of these experiences that we have had with our kitchen appliances happened within the first year we bought them. I hope this helps others make a informed decision on purchasing LG products.

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    Response from LG Ranges
    We are so sorry to see you have had this experience with your range. We apologize that this experience has been less than ideal. We would love the opportunity to turn this experience into a positive one. Please contact our Customer Support by any of the below options:
    Phone: 1-800-243-0000
    LiveChat: https://www.lg.com/us/support/chatbot
    Email: https://www.lg.com/us/support/email-appointment
    Facebook Messenger: https://www.facebook.com/LGUSA/

    Twitter DM: @LGUS

    The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP

    Maintenance

    Reviewed Feb. 5, 2020

    Had this stove for less than a year. So far the lower control board failed, the broiler has failed and the cook top has now failed, the wiring harness BEHIND the stove has melted and needed to be replaced. The easy clean function is worthless, the cook top gets very hot when using the stove as described in the video. The buttons on the control panel are not satisfying to press and very mushy with no positive feedback. Do not get this stove, go with another brand/model. I have been without a functioning stove for four weeks now and LG/BestBuy has been at my house over 5 times to make numerous repairs and it still does not work properly. Stay Away.

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    Response from LG Ranges

    Hello Thomas. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Reviewed Feb. 4, 2020

    I have owned my stove for two years. Food has to be turned because it heats in the back too much. The water cleaning system is a joke. This has put me back sixty years. I am trying to clean by hand which is almost impossible because of the porcelain interior.

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    Response from LG Ranges

    Hello M.Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Customer ServicePriceMaintenance

    Reviewed Feb. 1, 2020

    I purchased a double oven in 2018 & within six months the numbers on all the knobs were coming off. Mind you, I paid over $1300 for this range. I requested replacement parts through filing a complaint with the BBB, because LG wanted me to buy the knobs, because the warranty had expired after emailing & talking with them on several occasions. First, they set the wrong color knobs, the second time they only sent two knobs, with one being damaged & the wrong style and the third time, all the knobs they sent were different & they only sent four.

    This is the worst company I've ever had to deal with & the worst & cheapest made appliance I've ever bought. I've never had an oven where the numbers have came off the knobs. They are ripping off the consumers by producing these defective knobs & then trying to make you buy more & when you file a complaint, they give you the runaround & send you the wrong knobs, so they don't have to replace them for free. I have been going through this process for two months & still do not have the correct knobs on my oven. I spent over $5000 buying all new kitchen appliances and this is how they treat their customers. It's not like my appliances weren't registered on their site, so they had the correct model & serial number. Buyers BEWARE when buying LG products. You will get the run around when trying to get the right parts & cheap production.

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    LG Ranges
    Response from LG Ranges

    We are so sorry to see you are experiencing this issue with the knobs on your range. We would be happy to get replacements sent out to you free of charge. For assistance, please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP

    Customer Service

    Reviewed Jan. 23, 2020

    I see that others have complained about the knobs on their gas ranges turning on too easily. I left my house one day with a cat, 2 dogs and a parrot in the house, and fortunately was called back by my security company before I left the neighborhood. Upon returning to the house I walked in the house and smelled gas. The knob must have been leaned against accidentally and it turned on the gas. All my pets could have died, There could have been an explosion in the house, I could have been burned or killed. I want this issue fixed.

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    Response from LG Ranges

    Hello Janice. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Profile pic of the author.
    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 18, 2020

    We originally purchased our LG LRE3061BD range in September of 2017. Within a week of owning it the cooktop cracked. We called to get a replacement but being as it was a newer model the replacement tops were backordered several months. Going several months without a stove would not work as we are a house of 5 and I need to be able to feed our littles. We went out and purchased another one of the same model as all of our appliances were a matching set.

    Now fast forward to today and our cooktop is cracked AGAIN. There was no moment where we saw it crack. We went to the stove which was off at the time and saw the crack. I have owned several cooktops over the years and have never had the glass crack before. Now I've had the same model crack twice in two years. I called LG and they informed me that it was no longer under warranty. They also told us that there is a recall on this particular cooktop for the burners not working properly. After hanging up and researching the replacement part I called LG back. If I'm going to Shell out another 350.00 for a replacement cooktop I want the recall fixed as I don't know if this could be what is causing the glass to crack.

    When I call back I speak to someone else who now tells me there is no recall on this model. I don't understand how in 5 minutes there is such a drastic change in the information I'm being given. I ask to speak to a supervisor and I am placed on hold. The man gets back on and says that he spoke with his supervisor and has escalated the call and a supervisor will call me back. I asked when they will be calling and he says that it will be 24-48 hours for the message to get to the supervisor and for them to call me back. I explained to him that this would not work as I either need to order a replacement now or go get yet another new stove to be able to cook for my littles. He says it takes that long for the "message" to get to the supervisor.

    I explained to him that in this day and age with email and phones it does not take 48 hours for a message to get to someone. He puts me on hold again and tells me he spoke with his supervisor again and he will review the information and call me back in a few minutes. That was almost an hour ago. We shall see if they call back and if it goes anywhere. I would not recommend purchasing this product. I believe the small triangles in the glass are playing a toll on the structural integrity of the glass. This is the only difference between the cooktops I have owned previously and the two that have now cracked. I am not hard on my appliances and it breaking twice in two years is unacceptable.

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    Response from LG Ranges

    Hello Heather. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Reviewed Dec. 27, 2019

    Like so many other comments on here, our oven enamel is coming off of our 2014 LG gas range. As with other comments, LG dismisses it as a cosmetic issue. Our oven is convection and we are also worried about ingesting particles of porcelain enamel. I am from Calgary, AB and am trying to find out whether any Canadian consumers are trying to put together a class action lawsuit against LG for the above issues. Let's do something because this is not right!!

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