Landmark Home Warranty Reviews
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About Landmark Home Warranty
Landmark Home Warranty offers coverage for home appliances and systems — including air conditioning, furnaces and plumbing — in Arizona, Idaho, Nevada, Oregon, Texas and Utah. The company merged with American Home Shield in 2023 — as of publishing, any new Landmark warranties will be provided by American Home Shield.
- System tune-ups
- No-fault coverage included
- Pest control
- Coverage not available in all states
Landmark Home Warranty Reviews
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Reviewed Oct. 21, 2022
I had to call Landmark a couple of times and they were very responsive. I had somebody contact me within 24 to 48 hours with my issue. Then, we made appointments and the techs came out when they said they were going to come out. They resolved whatever needed to be fixed. Landmark has been good and they've saved us quite a few dollars for the amount that you pay for the year. The heating element quit on our microwave and it was too expensive to repair. So they just replaced it and at this moment, I’m waiting for the check for the microwave to come through. This last claim was a little bit rougher than the first one. I had to call the techs to tell them the parts were at my house and they said they would get me scheduled. I had to follow up with them. But other than that little hiccup, they were very good and qualified.
Dear Ms. Debra, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Oct. 18, 2022
My water heater started to leak and damage a couple of walls in my laundry room and garage. I contacted Landmark on how to go about getting it fixed. There were several appointments made and people came out and fixed the problem. Everyone was nice and friendly. If there was anything that I would like to change, it would be the companies that they send out not being available on weekends. It’s always Monday to Friday kind of thing and if something happens, then it’s hard to get somebody to come out. I had a plumbing issue in my bathroom and it took me longer to get somebody to come and help me because it happened on a weekend and Landmark wasn’t as helpful.
Dear Shandea of Tucson, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is providing best-in-class service to our valued members, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed Oct. 4, 2022
Landmark Home Warranty makes me very happy. 9 times out of 10, they're right on top of it. I appreciated that. And the people that you talk to are always so professional. I know what they are talking about. They are able to dumb it down if necessary. But they don’t talk down to you. They’re very clear on what needs to be done and said. Also, the technicians were professional. My air conditioner went out, and I had to get a new compressor. They were on it and did it as fast as possible. They had to order out parts, so they could only do so much. But as soon as they had the parts, they made sure they were here. It only cost me $260 versus what it could have cost. So, I felt amazing about it.
Dear Stephanie of Irvine, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and your service professionals! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Oct. 3, 2022
We had an air conditioner condenser go out, and Landmark Home Warranty replaced that. And we just had a furnace go out and they covered all of it except for $600 worth. So, we've gotten our money's worth. We also had a plumber go out there and he repaired everything just for the price of the visit. That was good. I would recommend Landmark.
Dear Melissa of Bellevue, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Sept. 28, 2022
I've used Landmark this year several times. Each time, they found somebody for me. We've had a lock changed and the furnace, the air conditioning and a dryer serviced. There's somebody at my house right now finalizing my last call. The only thing that is a little concerning sometimes is what they cover versus what is wrong. There is a disconnect. When I have a home warranty service, I wanna know exactly what they're going to cover when I'm asking them for it. The nuances of what you pay for versus what's covered is annoying. The service technician will tell you if they're not going to cover it but Landmark doesn't say that.
Dear Tess of AK, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction while offering comprehensive coverage, quality repairs, and keeping premium costs competitive, and we sincerely appreciate the constructive feedback. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Sept. 24, 2022
I've been a Landmark (LM) customer for a few years (and the overall experience has been typical for a home warranty company) but my most recent experience in attempting to get our A/C fixed in the middle of the Texas summer has been demoralizing. I first called in the issue in August 5; and now we sit on Sept. 24 - and the repair has not been started. It took the contractor a week to come out and diagnose the issue (faulty blower). The remaining 40+ days have been consumed with LM taking its time to authorize the part order, not following up on the part shipment, not realizing that the shipment had been lost for two weeks, refusing to order a new part, attempting to blame the contractor for the lost shipment, telling me that the recipient is responsible for filing the lost freight claim, and the most infuriating of all, not apprising me of what is happening.
For the last two weeks, I've called its customer service line every day (sometimes twice a day) to get updates. LM's outsourced customer service folks from Manila generally do a commendable job (I've talked to more than a dozen of these folks by now) of reading updates to me and (in their words) escalating the issue. Indeed, I've been told that this issue had been escalated to Purchasing, to Customer Relations, or to Contractor Relations. But, as we sit here, 40+ days without A/C, no one (I repeat, no one) from LM's US-based personnel has called me (or otherwise contacted me) to explain to me what is going on and what they are doing, let alone apologize for this sham of an experience. As far as I can tell, LM is engaged in an interminable staring contest with the contractor, while hanging its customer out to dry. This entire process has been utterly demoralizing.
Dear Victor of Frisco, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand and being so receptive to our conversation. Customer satisfaction is our top priority, and we sincerely regret any frustration. We believe the matter has been amicably resolved and we are always available if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed Sept. 16, 2022
I’ve been a long-time customer of Landmark and it used to be good. But I see a declining service. I get a later response to my calls. With my last issue, the guy I talked to was really helpful in resolving the situation but it was also painful. They asked me if I had some leaks from the faucet and they sent me a guy who was intent on doing some mitigation work because of the leak. Some minor damage has happened. They took advantage of it based on my experience and charged thousands of dollars. I had to pay out of pocket quite a bit after the deductible from my home insurance. They were disappointed and they abandoned me. After that call, it took more than two weeks to resolve that leaking faucet. When the next cycle comes, I will seriously consider whether I should stay as a customer of Landmark or just take care of things myself.
Dear Can of Salt Lake City, Thank you for taking the time to write a review and sharing important feedback. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. We have confirmed your service request has been successfully completed according to the terms of the warranty. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed Sept. 13, 2022
Every time we call, Landmark helps us with any issues that we have. The first claim was for the washer. They weren't able to fix it, so they sent us a check. The other claim was for the pool. We didn't like the first person that went out. We told Landmark not to send them back to our home. They sent another contractor.
Dear Danny of Yuma, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Sept. 2, 2022
I called Landmark and the claim process was fairly easy. A tech came and fixed the issue. He was the friendliest person I've ever met. He was a young guy who enjoyed his job and laughed at the job that was done before that failed. He was so much fun. Landmark was good. They were following the procedures and jumping through the hoops to make sure things were done properly. The people they sent out to do the job were great.
Dear Mr. Joseph, Thank you so much for the 5 star review and sharing such positive testimony regarding your customer service experiences with Landmark Home Warranty and your excellent service professional! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we sincerely appreciate the wonderful feedback. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Sept. 1, 2022
We had an issue with the dishwasher and an issue with the air conditioner. The service people that came out were both very good. We need a new compressor for the air conditioner and the service guys are supposed to come today.
Dear Raymond of CA, Thank you so much for the 3 star review regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed Aug. 20, 2022
I'd recommend Landmark. It's peace of mind. But the speed of the process could be improved. Our AC was out and we had a 100-degree weather but we couldn't get somebody out for almost two weeks. That was frustrating. I had to call in somebody to fix it and pay for it out of pocket. Once the appointment finally came, we had roll back what was fixed so that Landmark could pay us for the repair.
Dear Cody of Portland, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your continued business and recommendations and look forward to serving you again. Landmark Home Warranty
Reviewed Aug. 12, 2022
When I bought my house in 2019, I was given three warranty places to choose from and I thought that Landmark did the most for the money that I had to pay. I just call in and I tell them what's wrong and I always get a couple of questions like what have I done to troubleshoot. I'm like, "I'm a 60-year old woman. I haven't done anything." They just do that to make sure that what I'm calling for is really broken that day and it hasn't been broken. Everything that I've ever asked for, they've come and sent somebody and fixed everything. Everybody's very nice.
Dear Sherri of Las Vegas, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Aug. 7, 2022
I had a claim with my garbage disposal and it was something quick and easy. The techs came out and did the service. The biggest thing I had was an issue with my refrigerator and the company that Landmark sent had to come out three times before the vendor that finally diagnosed the issue came out. Then, they had to order a part and come back out again. But that had nothing to do with Landmark. That was all the people that they used. It did take a very long time and I understand. I almost bought a new fridge but I did not give in. I said that I was gonna ride out not having a fridge for a month.
For the most part, the contractors that Landmark had were good. I liked the contractor that they sent with the fridge. It was just they sent the same person twice. Then they finally said they were gonna send a more senior tech. It wasn't the greatest experience but it wasn't bad. It got fixed, which is ultimately what you want. A couple of years ago, we had a storm and we were at 7 degrees and the electricity was out for three days. It was off and on and it shorted out one of my ceiling fans. So, I had an electrician come out. He didn't even look at the issue. I told him what happened and he said he couldn’t do anything for me. So, that part sucks when you spend that kind of money and they don't even look at the thing. I was disappointed with that guy because I said I was going to buy a new ceiling fan and I asked if he could install it. He said yes. So, I tried calling him but he never called me back. So, I wound up hiring a different electrician to get it installed.
I like Landmark Home Warranty’s service. I hear about other people who have different home warranty companies and it sounds horrible. So, overall, Landmark is good. Their website sucks though. It's still in the early 2000s and it needs some help. It's very antiquated. I haven't been able to log on for a long time nor can I reset my password so I can log in. It doesn't help. I kept hitting the reset password and I got nothing. You're supposed to check your email and then click the reset button. They should spend some money on their website and getting it so it's user-friendly. But whenever I call Landmark, which is what I have to do now to order service, they're great. It works very well.
Dear Amy of Oxnard, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed Aug. 6, 2022
Landmark is a very good company. So far, everybody they have ever sent out has been excellent. When our air conditioner went out, they handled it the same day, and thank God ‘cause it was 105.
Dear Donald of Portland, Thank you so much for the 5 stars and sharing such thoughtful remarks regarding your excellent customer service experiences with Landmark Home Warranty! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business of 3 years, and we look forward to serving you in the future. Landmark Home Warranty
Reviewed Aug. 5, 2022
Having Landmark, I am always able to open a claim and get the things fixed. There's always an expert who comes. They know very well about the issue. But sometimes I have to wait on the call for very long. Also, when my pool got issues, I was expecting that my heater was covered but Landmark said it was not. There were two cases wherein my cooktop lighter was not working. It was so old that it got rusty. The contractor was not able to open to replace the part. Landmark told me if it could not be replaced, they could give me the price to fix it. But if I accepted the price and didn't fix it, then I could not do any further claims on it. So, I did not accept the cash. They said if I could find some person who could open that part, then they would come and fix it. I couldn't find anybody who could do that, so I just left that claim as is.
Dear Anees of Dallas, Thank you so much for the 4 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty over the last 6 years! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we sincerely appreciate your understanding of coverage and the warranty process. On behalf of the entire team, thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 31, 2022
The customer service has been 50/50. 50% of the time, it's good. When my water heater went out, I filed a claim, talked to someone, and the very next day, the person was out there calling me, saying, “Hey, I don't got time today. I can be there tomorrow.” Then got it fixed right away. It took less than 72 hours to get the whole problem taken care of. But when my AC went out, I had to go through Landmark’s red tape and it dragged that thing out almost two and a half weeks to get it fixed. But it was something simple. As soon as they told me who they were trying to find as a contractor, I did a quick Yelp and Google review. The guys got the worst rating ever and I told that to Landmark. I said, “If you don't have a contractor in this area, I’d just want the approval to get my own.”
For every single thing, I had to wait 48 hours for the contractor to call me. But he didn’t. Now, I gotta wait 48 hours for Landmark to decide that they're gonna get another contractor. If they do, I gotta wait 48 hours for that person to call me, which they didn’t. Then I gotta wait 48 hours for Landmark again to decide whether or not they wanna approve me getting my own guy and just reimbursing me. So it's ** like that that really makes me think that it's not worth it to pay the money that I do each month to cover what's on my house.
Dear Michael of Boise City, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to our communications. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely apologize for the frustration. We have confirmed that Landmark authorized the option of having the service completed and reimbursed outside of the warranty, and we have also left a voice message with our contact information if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed July 30, 2022
So far, service is good. They're there when I need them and they're there when I don't. My air conditioning unit needed to be repaired and they got someone out and he fixed it. It was awesome. Requesting for service doesn't take long. Sometimes they have to go down a list of who their contractors are but if I tell them, "Hey, this contractor is not getting back to me." they'll reassign somebody else right away.
Dear Mary of Oakland, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty over the last 9 years! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf the entire team, thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 29, 2022
My air conditioner was blowing hot air and the technician came and fixed it. He was a very good service person. But then it started not cooling the way it had before. Before, it would come on and when it reached the temperature it would turn off. But now, it runs and runs and runs. He said it takes one hour to have it go down one degree because there's humidity. But there's always been humidity. Before, I would turn the air conditioner down and then turn it off at night. So in the morning, I turn it to 67 and it would take a little while to get down to that degree. But now this thing is going on and on and on. I'd like it to work the way it was.
Dear Margaret of Tucson, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Please know that we have left you a voice mail message if we may be of additional assistance. Thank you again for choosing Landmark! We truly value your continued business of 4 years and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 28, 2022
We have some other company, but I like Landmark better because whenever I call them, they have a good service. Their vendors are very good. They came here as soon as possible and they satisfied me. After the service, they call me also to ask if everything is okay.
Dear Malik of Tyler, Thank you so much for the 5 star review and providing such kind remarks regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is our top priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 26, 2022
This is my second time using Landmark, and I had really good experiences with them. I had a claim for an electrical problem I had in my master bedroom. I'm having some issues with my AC and they're coming out today from 2:00 to 3:00 to look at that and see what's going on.
Dear Rodolfo of Boise City, Thank you so much for the 5 star review regarding your positive customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 19, 2022
Large co-pays for covered items ($700 water heater, $330 water softener), service calls are $65, even if the problem is on their end. Denied coverage on items I paid an extra premium for (pool pump, cost me an extra $2000). Worst customer service I have ever encountered: The All-State contractor who installed my water softener cut power to the dishwasher and garbage disposer, cut the line to the refrigerator ice maker and water dispenser, didn't install a gasket in the sink plumbing tie-in, and didn't seal the water softener canister... I've had leaking into my cupboards since March.
I've written 4 emails (no answer), called at least 20 times, still not resolved. Long on-hold times, call center only (no dispatch, no agents, no one in leadership has a direct extension). Be prepared to explain the situation from the beginning every time, to a representative who struggles to understand English. It takes at least 45 minutes to speak to a supervisor, who reads an apology from a script. They'll say the repair needs a second, then a third opinion (at my expense), approval needed from authorization department, then approval from customer relations department, they'll call back in 48 hours... doesn't happen, rinse/repeat, and now it's the end of July and nothing is done.
It's been since March. I still don't have a a working water softener, but now I also have water damage to the cupboards, a weird rotting smell in my kitchen, leaking plumbing, and a broken refrigerator water dispenser/icemaker. If I had a time machine, I'd go back and tell myself to set fire to that $700 paid to Landmark for the home warranty, and I'd be ahead.
Dear Amber of Henderson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority and we sincerely apologize for the frustration. We have arranged for the unit to be reassessed and will continue to monitor your service request to ensure completion. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed July 16, 2022
I had a garage door opener that wasn't working. I was shut inside. I had a guy come out and he took care of that. I also had somebody come out and do a rekey in the house as well and that went well too. The guys that Landmark had sent me so far were both very personable and professional, and in and out. Didn't make me feel stupid for some of the things. They were good. They were more professional than some that I've had that are not under a warranty. I've been very pleased with them.
Dear Kathleen of Boise City, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 15, 2022
I had a condensation a couple of weeks ago and Landmark sent a company out. The guy seemed very nice and knowledgeable. He took all of the pictures with the things that were wrong up there. The pan was rusted but it hasn't rusted through. In order not to have another situation where I would have another leak, the tech was going to have to replace that pan, which is expensive. Why would Landmark not want to go ahead and replace that pan for preventative issues? If they have to send out another company, it's gonna cost them more money.
The other issue was in the ductwork. I don't have very much airflow in the living room and one of my bedrooms. But the rest of the house is really cold. The electrical cord is leaning on top of the one ductwork that comes to the two rooms and is cutting off the airflow. Why not go ahead and fix that problem now? It's because it's expensive. All of these things that have to be repaired would be over $1,600 because I need Freon. Landmark only covers $20 a pound. I have four pounds in there now and I need another three pounds. That's another $660. It's really a catch-22. If they have to replace the whole unit, it's better for me to pay my yearly fee.
It seems like Landmark just wants to repair instead of replace things. Another things is I had a problem about two and a half years ago with the unit outside. That was fixed. But I then had another issue with the air conditioning and the techs had to replace something else. Why didn't they tell me at that time that the problem with the electrical cord? It was wrapped.The people that Landmark was hiring were not credible AC people.
If a person is researching companies, he really needs to sit down with Landmark and go through what they cover and what they don't. It's one thing to think that if you have a problem, they are gonna take care of everything. But it isn't that way. They only take care of the issue at hand and not care about anything else. With the condensation leak I had, the techs had to cut out part of the ceiling and the insulation and I have to pay for all that. And when the pan leaks through, I'm gonna have the same issue.
Dear Lucille of Riverside, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. Please know we have left you a voice message seeking to address your concerns and have also provided our direct contact information if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed July 12, 2022
I submitted an online ticket on May 30, 2022, due to the thermostat on my HVAC ceasing to work. In the notes, I specifically stated, "It is a Lennox iComfort unit, dual zone single unit for a 2 story home" because I knew this would require a Lennox Certified Technician. The first company was scheduled for a couple of days out and came to the house. The technician ran some tests and determined that the thermostat was indeed bad. However, he then stated that they were not certified to work on the Lennox systems, and that he talked to Landmark and they would be giving me a call. Nobody from Landmark gave me a call.
The second company was then dispatched days later and scheduled under a "second opinion". He also determined that the thermostat was bad, but they also could not work on the Lennox systems. He also stated that he spoke with Landmark and that Landmark told him someone would call me. Nobody from Landmark gave me a call.
Growing increasingly frustrated after waiting to hear from somebody from Landmark, I finally called and spoke to a customer service representative to get an update. I explained what had happened so far, and asked what the next step was. She stated that they were trying to find a Lennox Certified company to come replace the thermostat, and that it would take another 24-48 hours for that to happen. I truly believe that if I had not called, my case would have continued to sit there with no action being taken. Please also keep in mind that it has been over 100 degrees every day since the thermostat broke, and had been almost two weeks by the time I had to call to follow up on my case. While on the call I asked to speak to a manager so that I could verify that my case was being worked on expediently. She stated that a manager would call me within 24-48 hours. No Manager from Landmark gave me a call.
Finally, the THIRD company was scheduled and came out on Friday, June 10th, 2022. He also determined for a third time that the thermostat was bad, and that he would need to replace it with a Lennox iComfort S30 thermostat that can only be purchased through Lennox. Luckily, they actually are certified to work on Lennox systems. Since it was a Friday, he said it could be later that afternoon, or Monday, depending on when Landmark approved it, and that Landmark said they would call me. Nobody from Landmark gave me a call.
On June 15, 2022, I called Landmark to follow-up because I still had not heard anything on my case/work order. The customer service representative checked on my case and said it was in the review process and that I should receive an email today whether it is approved or not. I then stated that I had asked for a manager to call me on my last call and never received a call back, and she stated she would put in the request to have a manager call me, and that it would take 24-48 hours. I never received a call from a manager. On June 15th, I then sent an email to customercare@landmarkhw.com to see if I could get a response there, but no one responded there either. I sent a follow up email on June 19th, and also never received a response.
Finally, I called on June 20th and spoke to a representative again, he said my case was still under review. I asked to speak to a manager again because he could not tell me why it was taking so long to approve a thermostat in the middle of summer with 100 degree heat. He said he would. I finally received a call later that afternoon from a manager based in the United States, and he told me I had two options- I could pay $1000 to have the board switched on the A/C unit to work with some different thermostats, or I could take a check for $350 and have the work done myself. I opted for the $350 because there was no option to have my thermostat replaced correctly. The new thermostat cost $799 from Lennox because it is a special thermostat required to work with my system, so I had to pay more than half of the thermostat, and still had to have someone come out and install it because it required new/different wiring.
Then on July 11, 2022, I called to open a new request for a separate issue, and they asked me if I had submitted proof of repair. I stated that I had not because no one told me that I needed to, they did not send any paperwork with the check, and I did not receive an email with instructions either. I also explained that the manager said when he was sending the check that I was responsible for the repairs, so why would I need proof of repair? They would not send out a company to check on the new issue until the proof of repair was submitted.
I have paid over $700/year to this company for 3 years and have definitely not come close to a return on my investment. They will do anything and everything not to have to pay for your repairs. Also, Landmark is owned by the same company that owns American Home Shield, OneGuard and HSA Home Warranty, so stay clear of all of them because they all use the same call center and all have the same terrible customer service.
Dear Justin of Keller, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that a check has been processed on your behalf for the thermostat replacement and we are also available if we may provide additional assistance. Thank you again for for allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed July 11, 2022
I called for an electrician and it went fine. Contractor was decent too. I made two requests. The electrician came the first time and fixed the issue, then another issue came up after that. Essentially, it was just a fuse that was triggered, so he came back and released it. Now, it's good.
Dear Joseph of Los Angeles, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty! Providing service professionals that are dependable and knowledgeable is our number one priority, and we are happy to hear about your experience. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 2, 2022
It's very easy to submit a claim with Landmark. So far, they've been very good about the claims. The contractors that they use are very professional and efficient. We're very happy with them. I had a claim recently with our central air unit. They sent out a contractor immediately. Catching Air was the company. They diagnosed the problem and Landmark approved it within days. It was done as soon as the part came in.
Dear Lisa of Jersey City, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Catching Air! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire team, thank you again! We truly value your continued business and recommendations and look forward to serving you again. Landmark Home Warranty
Reviewed July 1, 2022
I've only needed Landmark a couple of times. The service fee to have someone come out is the same cost as if I hired someone. So I haven't seen much benefit in it for me. But they've been easy to work with. The techs have been good. They're fine. I just don't know if the cost is worth it.
Dear Justin of Boise City, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. Please know we are available 24/7, 365 days a year and always happy to help you best utilize your home warranty plan and ensure your needs are met. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Updated review: June 29, 2022
Landmark Home Warranty has come back with two options for us. Coverage of the compressor with a still large out of pocket for us or a buy-out cash offer for the work. We had a third opinion by a highly regarded local firm who confirmed that the first two contractors did not complete an accurate review of the issue. We have three A/C units and three units in the attic with the associated correct coils for the 2.0, 2.5 and 3.0 ton AC units. We are happy to take the cash offer which will be applied to the work done by the AC contractor/owner that we are most comfortable with. Given we have only lived in the house for 9 months and should not be denied work because of a reported installation which occurred 10 years ago (an inaccurate resulted conclusion), I am happy to have some payment by the home warranty we recently renewed.
Original Review: June 23, 2022
We purchased a home and moved in September 2021. The home was built by the previous owners in 2012. One of the AC compressor units has gone out and Landmark is denying the service coverage citing that it was incorrectly installed 10 years ago!!!!! We have lived in the property for 9 months and had no way of knowing there might be an issue. It was not identified during the thorough inspections during purchase. I question if they are going to deny all of our claims for any appliance built by this reputable builder in the area and also the two other AC units at the house. BEWARE of the "INSTALLATION EXCLUSIONS" in their contract.
Dear Jane of Cypress, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to our efforts of assistance. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that a check has been processed to assist in the air conditioning repairs and we are also available if we may provide additional assistance. Thank you again for your consideration. Landmark Home Warranty
Reviewed June 21, 2022
Absolutely horrible. We requested a plumber for an issue in our home. We were told by Landmark that they did not have any contracted plumbers in our area and it would be up to us to find a plumber willing to give a quote, get it approved and then get the issue fixed. I could not find a plumber willing to do make multiple visits and possibly not get the quote approved. I canceled the policy as it was totally useless for us. Almost a year later I get a surprise call from a collection agency for the service fee from the nonexistent visit and a cancelation fee. What a load of crap! A fee for canceling a service that you are unable to provide.
Dear Marla of Decatur, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities, and we regret the frustration. We have left you a voice message seeking to address your concerns and offer our personal assistance. Thank you again for your consideration and allowing Landmark the opportunity to have served you. Landmark Home Warranty
Reviewed June 15, 2022
The refrigerator stopped working but they weren't able to fix it. But it was okay. They were gonna offer $600 to buy a new refrigerator, but we haven't claimed that yet. But the claims that we've done with Landmark have gone pretty smoothly.
Dear Dee of Santa Fe, Thank you so much for the 4 stars regarding your customer service experiences with Landmark Home Warranty and being so receptive to our call! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf the entire team, thank you again for choosing Landmark! We truly value your loyal business of 5 years and look forward to serving you in the future. Landmark Home Warranty
Reviewed June 4, 2022
I've had a good experience with them and I'm very pleased with their service. The reps were very pleasant to talk with and very professional. The techs were all very helpful and they had suggestions. They explained what they did and what was going to happen.
Dear Jo of Salem, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty and your service professionals! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed May 23, 2022
I used the warranty when we had locks changed and when we had an AC tune-up. The appointments were fast and I was able to get a scheduled appointment within three days from the time I called. Also, the techs were wonderful and polite. This last one I had, I appreciate them using a mask when they came into my home and I didn't even have to ask them to do that. I was very happy. I asked the AC tech to come back out because before the appointment, I was smelling some sort of oil fumes and I forgot to mention it because we both had on masks. It wasn't on my mind till after they left. They're gonna come back out Tuesday to see if there's anything they can do.
Dear Denise of Green Valley, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is our top priority, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Reviewed May 22, 2022
When I got the house, there was only one key and I didn't feel comfortable with that. I got a thing in the mail from Landmark about rekeying for $60. I called and set up an appointment. I liked that when I set up the appointment, they were in a timely fashion. The company came out, did everything that they were supposed to do, and gave me two sets of keys. The worst thing that can happen is I get a hidden fee somewhere or someone says, “No, I won’t do this”, but I've never had that with Landmark and I've used them a lot.
Anytime that I've done something or had issues, their customer support has been right on it making sure that I was happy with what was going on. I liked the fact that they follow up and when the seasons change and it's time to have my central air looked at, they send me a notice. I had an issue with the garbage disposal so I called Landmark and they sent somebody out who fixed it. Everything was fine until the next time I went to use the garbage disposal and it didn't work again. I made another call and they came out. The tech said I gotta use the garbage disposal in order to keep it working.
The garbage disposal didn't work again and the contractor came out for the third time. They said they were gonna check and see what was really going on with it. Then, the tech said I really need a new garbage disposal. Landmark replaced it and made it good for free because I had people out three times for it. I was very happy with it.
Also, I really like each tech that has come out. They would have been the type of people that I would have picked myself. They're very respectful and tell me point blank that they've had their shots and ask if I want them to wear their masks. Although it seems that in my area, there aren't a ton of contractors for some of the services. I've been happy with who I've had but they could expand on the number of vendors they have in these areas.
Dear David of King City, Thank you so much for the 5 star review and sharing such positive testimony regarding your customer service experiences with Landmark Home Warranty! Our number one priority is customer satisfaction, and we love hearing about your experience and the value you find in the services we offer. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed May 21, 2022
The garage door spring broke. The contractor had to come back because they needed a second person. But everything got resolved after they came back. If my problem is something that can be taken care of by most of their vendors, most of the time, it's not an issue. But the time I had before them, I was not happy with them at all. I had a part that was out in my refrigerator and it took almost three months for the part to come in. They would not replace the refrigerator. They were like, “We're going to wait for the part.”
Dear Dori of Nampa, Thank you for taking the time to submit a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is member satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. We are pleased that the parts have been installed and cooling has been restored to the refrigerator. Thank you again for your patience and consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed May 20, 2022
I had things like my refrigerator which has been fixed. I'm happy with that. The tech checked everything but it leaked again. I did the recall for that one and wanted them to come back. However one of the service people for plumbing was not very professional. They didn't even have a towel or a wrench. The tech just had to open some valves and clean those up because I had a clogged pipe. They left and the sink started leaking. I knew it was because of what they did. I asked Landmark to send me somebody else because I didn't want to deal with them. I told them that I would pay the $70 extra. Everything else has been okay. Every time we have a problem, I get a call immediately. It's been a really good experience with Landmark.
Dear Shahrzad of Colleyville, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Updated review: May 18, 2022
Today on 5/17, I received a call from Tricia, Landmark. She was very courteous, very professional and looked and my escalated case. She took care of the issue that had been pending. She was able to request a replacement refrigerator. I was very happy to find Tricia!! Thank you for helping resolve this issue.
Original Review: May 17, 2022
My refrigerator started having issues three weeks ago. After sending the first technician out, Landmark requested a second opinion. The second contractor concluded I needed a new compressor. The contractor could not find the compressor so they passed back to Landmark and they placed a request for part to be back ordered. The agents are always nice, but nice does not fix this situation. The whole point of having a home warranty company, is to have issues resolved fast and without excuses. Please read fine print because they have lots of exclusions. See below: F. THIS CONTRACT DOES NOT COVER 8. Failure to provide timely service due to conditions beyond LHW's reasonable control, including but not limited to, part or equipment delays or labor difficulties.
So after three weeks, having small children at home and my 88 year old mother, requiring diabetic meds to be refrigerated, we still have no refrigerator. They always start their emails with this, “Thank you for allowing Landmark to review your situation again to ensure accuracy. Providing timely repairs is our top priority, and we sincerely regret the frustration.” But they will not honor the agreement of providing timely service.
I am reporting this here, Better Business Bureau, Federal Trade Commission and any other customer sites I can report this less than poor experience. I will also contact my realtor and the three title companies we have used to report this company for failure to provide stated services. In my case, since the part is back ordered without any ETA on part, I have to sit with no refrigerator indefinitely since there is no service level on repair times. And Landmark wi state, “well we ordered your part, that will never come in so it’s totally ok.” Although the first technician recommended replacement and I have the texts, I guess I will have to send to small claims court for them to honor.
Dear M of Bruceville, Thank you so much for the updated 4 star review regarding your customer service experiences with Landmark Home Warranty and Tricia! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Tricia loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future.
Reviewed May 15, 2022
I like Landmark's contract and the way they work. I've used them several times and each time I called, they were very responsive. Their reps are very knowledgeable and helpful and they always make sure that my needs are taken care of quickly. They send their technicians out immediately whenever I needed and they process my claims immediately whenever I needed a reimbursement. They have been great to work with.
Dear Radene of West Valley City, Thank you so much for the 5 star review and providing such thoughtful remarks regarding your great customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Reviewed May 14, 2022
Landmark told me that it was time to come and check and I said okay. Then, they set up the time and I told them that I don't have an AC. I have a furnace. But they were still going through with that. The guy came and said that I didn’t have an AC so I asked if he could check the furnace instead. He said no and that I have to call Landmark and they have to return my money because he didn't do anything. But the experience with Landmark has been good and I'm satisfied right now. I just got to find out what's going to happen with that one.
Dear Marta of Newberg, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty and for being so receptive to our phone call. Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We have confirmed Landmark has explained coverage, and we are also available if we may offer additional assistance. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed May 4, 2022
I like the guy that came out here the other day. He did a great job. He was right on time, very polite and helpful. It was all very good.
Dear Janice of Mesquite, On behalf of the entire team, thank you so much for the 5 stars and positive feedback regarding your customer service experiences with OneGuard Home Warranties and your polite and helpful service contractor! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Reviewed April 29, 2022
I have one claim with Landmark that's been pending since February. We ended up calling in the request because the fridge side was staying cool enough, but the freezer wasn't keeping our food frozen. The first guy came out, diagnosed it and said we needed a new compressor. I made the mistake of loading it up with food. We thought it was fixed at first when the first guy came because I thought he put the compressor in, but I didn't understand the process. Then the second guy came out. They ordered a new compressor and a filter. They put the filter in first seeing if that would fix the problem. He left and I thought it was fixed. But it still wasn't freezing our food.
I called them back and they had already closed out the claim. We had to have it reopened. The next guy came out and said it needed a new compressor. I told him that was what the first guy said. They knew that it needed a compressor the first time around. We had to wait because they had to order the compressor. The compressor came in then they installed that. It still didn't fix the problem. He came out, looked at it and did nothing. He put a little bit more freon but it still didn't fix the problem. He came out again and took some stuff apart. They thought only half of the evaporator was working. They had to order an evaporator. I called to check on the status of that today. They said it's backordered until May 2nd. Once it comes in, they'll call me, I'll get on the schedule and he'll come out. Hopefully, that'll fix the problem.
I have not been satisfied with the contractor. Everyone's been very nice when they've come out. But I'm frustrated that it's going to be the eighth time that somebody comes to my house. Luckily, I have a job where I can work remotely and we have a second refrigerator. But if I had a job where I couldn't work remotely, I would have had to end up throwing in the towel and bought a new refrigerator by now.
Dear Kaci of Phoenix, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being receptive to our conversation. Our top priority is customer satisfaction, and we sincerely regret the frustration. We believe we have effectively addressed your concerns and will continue to follow up with you through completion. Thank you again for your consideration and allowing Landmark the opportunity to assist you. Landmark Home Warranty
Reviewed April 22, 2022
Stay away from this company. I placed work order and it has been a month and the ac is not fixed, it's hot and humid in Texas. The customer service is Unprofessional and unhelpful. The contractors they have are not skilled. It's better to hire someone reliable and get the job done than using your time and energy calling them again and again.
Dear Shahrukh of Azle, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being receptive to our conversation. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have confirmed the warranty process has been reviewed with you and we are available at 866.306.2999 or online at www.Landmarkhw.com if we may offer additional assistance. Thank you again for your consideration. Landmark Home Warranty
Reviewed April 22, 2022
The service has been very good, except for one time. We had our dishwasher break down. They couldn't give me an estimated date and they were having trouble communicating with the particular person coming out. Then the person showed up one time and wasn't ready. But every other time that I've spoken with Landmark and when someone came out for my air conditioner, my furnace, my toilet, they've been exemplary. I've never had any issues with anyone at Landmark. It's a one stop shop for everything, as opposed to me having to call a plumber or an appliance repairman. I just call Landmark, and they seem to know who’s best and take care of it for me. The only thing is I wish they did sprinklers. But otherwise, they covered just about everything a person could possibly need for their home. so that's really good. I love the fact that they cover toilet, air conditioning, heating, refrigerator, and pretty much anything in my house.
Dear Thomas of Caldwell, Thank you so much for the 4 stars regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services Landmark has to offer. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Reviewed April 21, 2022
I tried to file a claim for my oven and the lady that helped me wasn't very helpful. I called in a range for the girl. But she did not know what a range was, and she really didn’t know what an oven was. But I had to tell her, “Look, the whole thing’s falling apart.” She said, “Oh, we only cover the heating part.” I told her to let me speak to somebody that may know what I was talking about. So then she said, “I’ll send them an email and tell them to call you.” Then she hung up. So that was not too pleasant. I sent in an email about it and another lady, Danielle, called me yesterday.
We had to buy a brand-new range because Landmark wouldn't fix our old one. It was almost $900. Danielle asked me to send her a copy of our receipt and she said she would see what she could do to help us out with that. Danielle was real nice to help me with this. She didn’t know that we had to buy a new range because the lady that I had talked to about a week ago didn’t understand half of what I was saying.
It costs me $60 every time I file a claim, which is okay. I also pay Landmark $50 a month for the warranty service. But when I call in and need something done, I expect to be helped. Two out of the last three times that I filed a claim, I haven't been helped. With our electrical panels, Landmark said they would fix it. I paid the $60 fee and then they sent the guy out. But the guy said it wasn’t covered by our warranty and I ended up paying almost $800 for a new electrical panel.
Dear Edward of American Fork, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty and also being so responsive to our conversation. Your satisfaction is always our number one priority, and we sincerely regret the frustration. We believe we have effectively addressed your concerns and have also provided our direct contact information if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed April 20, 2022
I called the service in with Landmark. I was contacted by the contractor, and they gave me an idea of when they were available.
Dear Steven of Dallas, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty over the last 6 years! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Reviewed April 19, 2022
Submitting a claim to Landmark is very frustrating. I usually get someone when I first call in to put in a claim, but I get someone who speaks very broken English with a very thick accent. I have zero problems with foreigners, but I have a hard time. It's very frustrating working with someone who doesn't understand half of what I'm saying and I can't understand half of what they're saying. I tried to explain the problem to them and they keep repeating the same two sentences over and over again as if that was going to explain the problem or fix the problem. They don't seem to understand me and I have a really hard time getting the point across. When they're asking me questions to define the problem, I've usually already answered all of those questions in my initial explanation of what was going on. If they would have just taken good notes, they would not have to ask me these 11 different questions.
As far as the contractors, I get an email with the company name, address, and phone number. The two we've had so far have been fine. We haven't had an issue with them. I really liked one of them and we're probably going to be using it again. Landmark's service fees are very affordable and if you can grit your teeth through the trouble calls and the middle process, it'll work out fine.
Dear Jessie of Lowell, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty. Our utmost priority is to provide best-in-class service and peace of mind to our valued members, and we sincerely regret any frustration. Please know that we have left a voice message seeking to address your concerns and offer our personal assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed April 14, 2022
We used Landmark to have our air conditioning service and that went fine. They reached out to us reminding us that it was probably time to service the air conditioner and make sure that everything was working well. It was nice. I had a different insurance like this before when I had my house up in Reno and Landmark seems to be a little bit easier to work with.
Dear Lindsay of Henderson, Thank you so much for the 4 stars regarding your customer service experiences with Landmark Home Warranty! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed April 8, 2022
I have been with Landmark for two years. I have used them twice and paid them a lot of money. In ALL cases, the best they do is find someone to come out. They do not understand the sense of urgency. My microwave was reported broken back in December... After multiple trips and pictures and investigations... they sent me $443 to replace it myself. During the investigation they collected five months of premium... How is that service? The contract clearly spells out they need to repair or replace... If anybody knows of who to file a complaint with I would greatly appreciate it. We need to keep good companies around and the ones like Landmark should disappear.
Dear Ammar of Plano, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued members as quickly as possible is our top priority, and we sincerely regret the frustration. We have confirmed a check has been processed on your behalf to apply towards replacement of the microwave. Thank you again for your consideration and allowing Landmark the opportunity to have served you. Landmark Home Warranty
Reviewed April 7, 2022
I can submit the claims to Landmark through their website or by calling them. When I called them, unfortunately, the people that I spoke to were in the Philippines. So, trying to work through their accent was a little bit difficult. Overall, when I contact them for a claim, I receive the name of the company, the name of the tech that was going to be arriving, and the estimated time.
When my AC was freezing up, the techs came out, took a quick look at the system, and told me that it was an airflow issue due to the wrong filter being used. It turned out it was nothing at all like that. It was freezing up because two of our main lines off of the AC unit were blocked. So, it wasn't able to properly get enough airflow to prevent it from freezing. It was an airflow issue but for a completely unlooked-at problem. The contractor was not able to fix it, unfortunately. With the type of issue that was occurring, it took about an hour for it to freeze up. So, once they got it running again, they told me that the airflow was the problem and I would have to call back if it occurred again. Instead of that, I just opted to have the whole system replaced.
Landmark could better handle the limitations on usage. For example, I was having issues with the AC unit, so I paid $60 for someone to come out. Afterward, I was able to look into the fine print and find out that they only covered $500 for ductwork. Two of my lines were clogged and needed to be replaced. That was about $4,000. So, my home warranty is useless. Then instead of replacing a system that they know is defective, they instead will repair each individual component of it unless their tech tells them that it needs to be replaced.
Landmark, so far, has not met any of my expectations because there's always been a loophole that they were able to use to not replace something. Otherwise, for the cost-to-benefit of it, it's about what you expect. 500 a year is the type of warranty that I don't expect to replace everything, but it would have been a much better system if it was a situation where 500 a year would guarantee a replacement of one thing rather than everything under the sun under warranty, but only enough coverage to pretty much get it looked at.
Dear Bobby of Nampa, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and we are available if we may offer any additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed April 6, 2022
I’ve been real happy with Landmark. When I call, they send professional people up here. Also, they give me a confirmation number and the number of the company, which I can call directly after we finish, even though the rep will confirm the work order number on my cell. We had a tech come in for the microwave and heating. He was over here the next day and fixed it. With the microwave, the issue was the plug that was bad and he said he was not an electrician. So I called Landmark back, and they sent Alamo Electricians Group. They fixed it. Landmark is very professional. They’re very nice people. They have a nice personality and a how-to-do attitude. I've never had one of their people try and do something that is not needless. They go right to the problem, fix it, and they're gone.
Dear Jerome of Fair Oaks Ranch, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire Landmark team, thank you again! We truly value your loyal business of 10 years and look forward to serving you in the future. Landmark Home Warranty
Reviewed April 5, 2022
Landmark sent someone out on the 29th to look at my AC. The technician was very professional and knew what he was doing. He figured out the problem really quickly. He said that the compressor is bad, and I still haven't got a response back if they're going to go ahead and replace the part or what. So, I’ve been without AC now for several days. As far as the customer service, they tend to repeat over and over, but they’re trying to make sure everything is understood. It just makes the call a lot longer than necessary. They’re trying to be nice, but they’re often repeating and asking the same questions multiple times. They can clean that up a little bit and not repeat as much.
Dear Greg of Harker Heights, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. We have confirmed repairs have been scheduled, and we are closely monitoring your active service request to ensure resolution. Thank you again for your consideration and allowing Landmark the opportunity to assist you. Landmark Home Warranty
Reviewed April 4, 2022
Landmark Home Warranty does great. I usually just call and they take care of it.
Dear Randy of Ogden, Thank you so much for the 5 stars and sharing such positive feedback regarding your customer service experiences with Landmark Home Warranty over the last 7 years! Your satisfaction is always our utmost priority, and we are extremely happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Reviewed April 3, 2022
Landmark is taking care of a claim that I have right now for the furnace and AC unit. It's still ongoing and it's going well. I've had past repairs on other properties with Landmark and I'm happy with them. It's the only company I use. I like the service and the responsiveness.
Dear Victoria of Ashford, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed March 27, 2022
I have three service plans with Landmark for three different properties. I like the idea of having home warranty services. It's just sometimes, there's a little bit of a disconnect with what they are providing the providers that they require us to use. It's been a hit and miss sometimes like with the washer that we had in August. We didn't know it, but the office of the person we used got hit by COVID. Nobody was answering. I had to wait for two weeks. Then when we got word, Landmark said we had to order a part, which was fine but it never came in. Then when they offered to give us a cash out for it, it was $180 for the washer. They finally cashed it out. It wasn't cashed out until the end of February but at least I got a fair value for it.
I have this problem with the dishwasher. It has an 06 error on it and the last couple of guys that Landmark sent out never fixed it. They just reset it. Then I had to pay the $70. I made that report in December. Then I called again, not even a week and a half, and it has the same error. Now, it's having the same error again. All they do is come out and reset the error and it's 70 bucks for me to do that. There's another company that's scheduled to come out on Monday. So hopefully, they'll fix it. I've already paid $210 just to have them come out and unplug it, and then plug it back in. I could have done that.
Then at the other property, the plumber that they referred to me was very nice and helpful. She said leak detection isn't covered by Landmark. She said, “So we can do it for you. But because it's not a service covered by your warranty, you're not going to get the warranty’s prompt service. You get general service. And because we're a warranty company, all other requests or customers go at the end of the list.” She said, “Right now, we have a four to five-week out waiting list for us to come out.” It's a water leak off my main line that is anywhere from $300-plus per week that I'm losing out in water, and they're asking me to wait four weeks for them to come out because the home warranty doesn't cover it. I said, “No, no, no. I'll call my own plumber. I don't want you guys coming up.” I'm not waiting four or five weeks for something that my home warranty doesn't cover.
This last guy came out to fix the dishwasher at the other house. It smells. This is the second time he's been out for that dishwasher. He’s only been here in February. Something was wrong with that dishwasher but now, it doesn't work at all. It used to at least work until he came out last time. He says that we have to take apart the dishwasher to get it out from underneath the counter and because he couldn't do that, he couldn't get to whatever's clogging up. The clog is going to be covered, but he was saying that he is not going to dismantle the dishwasher to get it out. Because the dishwasher works, it's just filling up with water and not draining. The issue with that is he's not able to get it out. He said, “Go ahead and pull it out. And I'll come back and look at what's behind it.” What they're telling me is that I need a new dishwasher. I might as well just pay for somebody to install it.Then we'll take care of the clogged drainage behind it later.
There's this disconnect of service between the providers, what Landmark covers, what they don't cover, and what they're willing to do for us. So, we have to pay $70 for someone to come out and tell us that they're not going to do anything. That makes no sense. I'm worried because the same 06 at the other house is alerting again. This is the third time I've called them for it but the last two times that they came out, all they did was come out, unplug it, punch the little buttons, and then plug it back in, and let it run for however long it runs until it alerts again. So, they're not really fixing anything. They're just making it go away for the time being, and it comes right back. Sometimes, it comes back within 30 days and then they're like, “Oh, well, that's a separate ticket. That's a separate ticket.” I can't win. So, Landmark is good for some things but then for other things, it's really not.
Dear Michaleen of San Antonio, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to our call. Your satisfaction is our utmost priority, and we sincerely regret the frustration. Per our conversation, we believe we have effectively addressed your concerns, and we always appreciate the opportunity to assist you with all your home warranty and home services needs. Thank you again for your consideration. Landmark Home Warranty
Reviewed March 25, 2022
I've had a couple of issues so far and Landmark has been prompt and able to locate vendors in the area. The service is good and as advertised. When we need a tech, we call and take care of the deposit right there on the phone. And the next thing I know, they're sending me a point of contact for whatever the service it is I need. They typically tell me that I should stand by and expect to hear from them. So, it’s a service line number.
Getting a tech here depends on the job and when we make the call. This last time we used Landmark for the HVAC, it was the next day. It was fine and the only issue I had was he was giving us a general service and he did not replace the air filter. They're only a few bucks so I bought a couple. I need to keep it on hand and they need to be replaced more frequently than the annual service anyway. The big thing I've discovered dealing with several home warranties in the past is understanding a lot of the fine print, and know what's covered and what's not covered. Landmark’s literature is easy to understand. It's straightforward. I know what I'm getting into and I know what's covered. So, I have nothing to complain about at this time.
Dear Bruno of Yuma, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed March 24, 2022
Having Landmark gives me peace of mind. If anything happens, I can call and they are very quick about getting people out here. They schedule it immediately and I usually hear back from the other people within hours. I just had a tune-up for my AC and HVAC system and the guy who did our HVAC system was awesome. I like him. So far, they've all been great.
Dear Gina of Nampa, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and your service professional! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed March 23, 2022
Everything is positive with Landmark. There was one claim that was hard but the rest has been a breeze. One was for a refrigerator and another one for a washer. All the service people were very nice and wore their PPE, which we needed because my husband just had triple bypass surgery.
Dear Patricia of Vale, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty over the last 4 years! Our top priority is to present a level of service that exceeds your expectations and provide you with the peace of mind you deserve for all your home warranty and home services needs. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Reviewed March 22, 2022
Do not waste your money on this company.
Dear Paul of Scottsdale, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand, and also taking the time to speak with us. Customer satisfaction and servicing our valued homeowners as quickly as possible is our utmost priority, and we sincerely regret any frustration. Per our conversation, we have canceled the service work order upon your request. Thank you again for your consideration. Landmark Home Warranty
Reviewed March 22, 2022
I've been pleased with all the contractors that Landmark have had so far. They were good. It’s a home warranty company so there are always things that they don't cover. But they've been able to cover most of the important stuff. I had an electrical issue and my fridge was shorting out my main thing. But there was nothing that the person could do. There were other random issues with the electrical that seemed to have resolved themselves. Maybe too many things were on the same circuit.
Dear Nathan of Eugene, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our utmost priority and we always appreciate the positive feedback and having the opportunity to provide you with service professionals for all your home warranty and home services needs. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed March 21, 2022
My friend and I have always been very happy with Landmark. The service has been very nice. Two times a year, the tech comes and does a tune-up for the AC and also the heater, and we just pay $70. We’ve used them a lot of times. One time, they came and fixed my washing machine and fridge.
Dear Gayane of Frisco, Thank you so much for the 5 stars and for sharing such positive comments regarding your customer service experiences with Landmark Home Warranty! Our utmost priority is your satisfaction and providing a level of service that exceeds your expectations, and we are thrilled to hear about the value you find in all the wonderful services we offer. Thank you again for the opportunity! We truly value your loyal business of 9 years and look forward to serving you in the future. Landmark Home Warranty
Reviewed March 20, 2022
The most recent claim I had was an air conditioning tune-up but we had a hot water heater replaced in the last year. There was a gas leak on the old hot water heater we had here and it went well. Landmark sent a plumber out and the plumber sent me the ticket. Landmark told me what my portion was going to be out of pocket that's not covered under the contract and what they would pay. Then about two weeks later, the plumber installed it and it was all good to go. Most of the time, the contractors are good. I've only had one bad experience with the contractor but Landmark sent out a subsequent contractor who fixed the issue and didn't charge me anything for that. Landmark has had good customer service. They seem prompt and has been able to take care of us since we've had the warranty. So, I've not had any issues with them.
Dear Chase of San Antonio, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Reviewed March 19, 2022
I had a pipe leakage here in my bathroom and Landmark quickly assigned the order to one of the providers who was able to fulfill my needs right quickly. Landmark was also able to fulfill their side of the deal. They were able to cover what was part of my contract and everything was as expected. I had many previous repairs, especially with my air condition and the network that they have of the service providers that they offer are good. Landmark may have some sort of quality assurance or quality control with these service providers that supports the homeowners like me to get a great service. I'm happy with Landmark and it's a fair price. I'm good with them.
Dear Valdir of Coppell, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed March 18, 2022
We submitted the claim on a Friday and Landmark expedited it, and the tech came on Monday. They don't do the weekends unless it's a true emergency because it's so much more expensive. We've had Landmark for five years and we've never had one single complaint. People should get it because there's always something that's going to need to be fixed. I live in Cottage Grove so I'm about 30 miles from Eugene, which is our big city and Landmark always seem to find someone who can come out and fix us within a timely manner.
Dear Annette of Cottage Grove, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty over the last 5 years! Our utmost priority is to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled to hear how pleased you are with the level of service and support you receive. On behalf of the entire Landmark team, thank you again! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty
Updated review: March 22, 2022
Their contract relations team (specifically Teresa) got in touch to help resolve the issues I had with Landmark Home Warranty. S.W.A.T. Plumbing is still the worst contractor that has ever come to my house and their owner is the most unprofessional person I have ever encountered.
Original Review: March 16, 2022
I can either go online or call Landmark Home Warranty. And I've done both. It's usually great. I've had a couple rough ones. But mostly, it's good. The techs were fantastic until a plumbing one recently. And it was the worst I've ever had in my whole life. Landmark doesn't have emergency type stuff for a plumbing, which is what I had recently. That was a few days, I had to try to fix it myself until I could get someone out. Also, they need to trust their customers a bit more than their contractors. Because it was never really resolved and ended up closing out the ticket and paying the person who ruined the wood floors of my house. They got a different contractor out here now fixing the mistakes of that last contractor. But I had to do a homeowners insurance claim to take care of the wood floor problem. I'm still a little frustrated with that. But we're working on it.
Dear Charles of Celina, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty and being so receptive to our phone call. Our top priority is customer satisfaction, and we sincerely regret the frustration. We appreciate the opportunity to provide our personal assistance regarding the feedback you provided and your concerns with the service contractor. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed March 14, 2022
My experience when submitting a claim has been fairly good. Unfortunately, we just had to submit a claim on a dishwasher. They said it was too expensive to replace the pump so they said, "We'll replace the dishwasher." But we can't replace a dishwasher with $265 which is how much Landmark paid on it.
Dear Jim of Star, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction is always our top priority, and we truly apologize for any frustration. Per your request, Landmark has processed a check on your behalf to apply towards the purchase of a new unit. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed March 13, 2022
Landmark has been great. Anytime we've called, we've gotten prompt service and our issues have been taken care of.
Dear Timothy of Meridian, Thank you so much for the 5 star review and sharing such great testimony regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed March 12, 2022
We had a guy come out because we had an issue with the furnace. He came pretty quickly. He was very professional. He was very prepared. Landmark's overall claim process was awesome. They took care of us. I like the service and the people that call me. They seemed like pretty nice people.
Dear Jim of Wendell, Thank you so much for the 5 stars and sharing such thoughtful testimony regarding your amazing customer service experiences with Landmark Home Warranty and your service professional! Customer satisfaction is our utmost priority, and we are extremely happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed March 9, 2022
It was a smooth process, overall. I did a claim to rekey the house and that went perfectly.
Dear Terry of Houston, Thank you so much for the 4 star review regarding your customer service experience with Landmark Home Warranty! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed March 3, 2022
The claim with Landmark has been straightforward. Fortunately for us, it was a secondary refrigerator. Otherwise, it would have been a problem because it was three days before we had service. And now we're trying to get the replacement since they couldn't repair it. Maybe not in as quick as a timeline as I'd hoped, but I understand there are other customers and other circumstances. Hopefully, we'll get this refrigerator taken care of. For the most part, it's been relatively easy. There seems to be decent communication and we get things done.
Dear Erica, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. Please know we have left you a voice message seeking to address your concerns and offer our personal assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed March 1, 2022
The technicians are fine. The only problem we have is getting someone to come out in a timely fashion. The contractors that work for Landmark are usually stacked up, especially if it's for air conditioning or pool work. When I was trying to get the pool work done, it took a week to get an appointment for the contractor to come out. But we've saved quite a lot of money with Landmark, so far. We've had the air conditioner worked on a couple of times. We've had the pool pump replaced once and worked on a few times. We also had the dryer fixed.
Dear Cynthia of Grand Prairie, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your continued business of 4 years and look forward to serving you in the future. Landmark Home Warranty
Reviewed Feb. 26, 2022
Landmark has been great. They're courteous, friendly and efficient. They get things done. They have a long list of providers who respond quickly and get whatever needs fixing fixed.
Dear Peggy of Portland, Thank you so much for the 5 stars regarding your amazing customer service experiences with Landmark Home Warranty over the last 4 years! Making it easy to request service and offering prompt and accurate resolution with friendly and knowledgeable service professionals is our utmost priority, and we love the positive feedback! On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Feb. 25, 2022
I find calling works better than trying to do a claim online. I've done it online as well, but calling tends to get a quicker and more accurate claim filed. Doing it online takes a little bit longer. You submit it, then you have to wait for someone to call you to to confirm what it is to get someone out. When you call, you do all that at once. But for the most part, the contractors have been good and I would recommend Landmark. The price is good and it's nice to have the protection. There's an awful lot of things that aren't covered though which is normal for a home warranty. When our outside unit started failing, it took seven, eight, nine visits before Landmark finally agreed to replace it and it was only because we had our realtor get involved.
Dear James of Burleson, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed Feb. 24, 2022
Please be aware that you are wasting your money with this home warranty and they interpret their contracts based on not paying for your repair not the actual language and then offer to have someone give you a second opinion as a courtesy if you pay an addtl $70 and they pick the company that if I had to guess is instructed to fix it as cheaply as possible even if it's not permanent so they really acually never pay for a repair because you pay an inflated diagnosis rate because them locating the repair is not covered according to them. Even though there is no language in their contract that actually says that.
So think it about like this, I have a short in my electrical wiring which the wiring is covered but them finding the short I have to pay for and they will pay for the repair so I pay 109 per hr until the electrician finds the short and they pay for the 30-40 part to fix it or possibly nothing if the electrician bills nothing for fixing it since he got paid 109 hr to find it so essentially they made money off the service fee they charge and the same applies to plumbing or any other repair they don't pay for diagnostic or figuring out what's wrong just for the actual repair. In other words their warranty is a scam and it's been reported to the state and this probably the reason they are an LLC and have had different names to avoid paying and if I could I would leave Consumer Affairs a bad review as well for recommending them, I guess now it's about who is paying them.
Dear Anthony of Boerne, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being receptive to our conversation. Customer satisfaction is our number one priority, and we sincerely regret the frustration. We have analyzed the diagnosis and confirmed the service contractor requires access to make the repair, and providing access is not included in coverage. Thank you again for your consideration. Landmark Home Warranty
Reviewed Feb. 24, 2022
I'm happy with Landmark. I've just had a few problems. I have an ongoing dishwasher claim that I've been wondering about since November. It’s not getting resolved and it's a little frustrating. I liked almost all of the technicians who have come out. There's only been one that I've asked them not to come back but they scheduled them to come back.
Dear Karen of Eugene, Thank you so much for the 5 stars and sharing important feedback regarding your customer service experiences with Landmark Home Warranty, and also being so receptive to our call. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely apologize for any frustration. We believe we have effectively addressed your concerns and will continue to monitor your service request to ensure completion. We have also provided our contact information if you need additional assistance. Thank you again for your consideration. We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Feb. 23, 2022
Landmark treated me very well on the replacement of my unit when it needed to be replaced. They were very timely. But the service after the sale was very lacking. The people who have come by did what they could do but they could have done better. They only replaced one part of our heater and that didn't fix it. I hired my own person to look and he told me the problem. We told Landmark and they had to get the other part that we told them about.
They finally got the heater fixed but it took almost a month. That put a sour taste in my mouth 'cause it was 52 degrees in the house. They didn't act fast enough. I get that parts aren't available, or they had to buy a certain part from a certain place to have it shipped in when it's locally available in my town. That made me a little angry and I'm not happy with the last service I received.
Dear M. of Utah, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our utmost priority, and we sincerely regret the frustration. We have confirmed the part has been provided by the manufacturer under warranty, and the service contractor has completed the repair. We appreciate your patience throughout the process. Thank you again for the opportunity to assist you. Landmark Home Warranty
Reviewed Feb. 22, 2022
We scheduled a tune-up on our HVAC system. I emailed to find out what the procedure was then right away, somebody emailed back and gave us a phone number if we had questions. Global Heating and Cooling did the tune-up a few weeks ago and it checked out great. The young man was very nice, respectful, and communicative. He got up on our roof, looked at the system and gave us a report. So far, our experience with Landmark has been good. We had a follow-up call too. We renewed our premium for another year recently. But this time, we went with the heating and cooling coverage and electrical. We dropped the coverage for appliances because appliances aren't all gonna go at one time typically.
Dear Cara of Yuma, Thank you so much for the 5 stars and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and our contractor! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Reviewed Feb. 17, 2022
I can get online to request a service and they'll contact me right away. My refrigerator went bad and they fixed it. Then my air conditioner went bad and they fixed it too. Then my water heater went bad and then a month later, my garbage disposal went bad too. But we got everything fixed up. The technicians have all been great.
Dear Herman of Fort Worth, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Feb. 9, 2022
Their customer support was great and claim submission was easy. The techs were good guys and they fixed our issue.
Dear M. of AZ, Thank you so much for the 5 stars and sharing such thoughtful remarks regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Feb. 8, 2022
We’ve had Landmark for several years. Submitting a claim is easy. Doing it online is really easy and fast. Calling it is easy and fast too. But lately, I've been doing online since it's quick, and I don't have to wait for anybody to answer the phone. Typically, they've been fast with getting things arranged and fixed. Overall, it's been a good experience. We had some issues with getting our AC unit fixed. They wouldn’t cover part of the repair. In order to fix the unit, we had to do this part of the repair that they weren’t covering. So, it just didn’t make sense to me that it was a mandatory fix, but they wouldn’t cover it to convert it to this unit that we needed. That whole situation was a mess and took a long time. We were out of AC in the heat of summer for about six weeks. But besides that, everything else has been a good experience. It’s been really nice that we don’t have to worry about any big repairs, financially, when they do come up.
Dear Ms. Natalie, Thank you so much for the 4 star review regarding your customer service experiences using the Landmark app for your service requests! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your loyal business of 6 years and look forward to serving you again. Landmark Home Warranty
Reviewed Feb. 4, 2022
Landmark’s services has been so far, so good. The guy that's been back out to fix everything was phenomenal. We had him come out and give us a guesstimate on some repairs on top of some warranty stuff that we were doing. He was able to fix everything in my house not just things that we had Landmark pay him for. He replaced both my toilets and fixed both my bathtubs and a couple of things in my upstairs bathroom. He's going to help us regrout and redo our whole bathroom. He has been somebody that I am going to use over and over again.
We bought an older log cabin. Knowing that we've got some significant work that needs to be done to it, it's nice to know that we have a plumber that we can use for all sorts of cool things. He was very fair priced, too. I paid Landmark what I owed and then I owed him a tiny bit out of pocket. He barely even charged me to put those toilets in. He charged me 70 bucks to put both my toilets in my house for me. I was really blown away.
Dear Kirsten of Shelley, Thank you so much for 5 stars and providing such positive feedback regarding your phenomenal customer service experiences with Landmark Home Warranty and our contractor! Providing quality repairs by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Feb. 3, 2022
We had a claim for the kitchen sink. When you turned on the garbage disposal, water would come up from the the other side. The first time, the plumber guy ran some liquid down but that didn't work. Then he came back out, put a snake down through it, and pushed it through. He thought that he’d gotten it and now, it's running good and we have not had any problems. All in all, we've always been hooked up with good service by Landmark. Everything has been done well and on time.
Dear Fayette of Meridian, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and our wonderful service contractors! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Reviewed Feb. 2, 2022
Landmark has been really good about getting someone scheduled pretty quickly to come out and take a look at issues, and get them taken care of. Recently, we had a gas line fixed. We also had the roof replaced because of some wind damage. It's all been really easy. The contractors have been all really great. They were all really professional and they responded quickly. They all did a good job.
Dear Alisha of Boise, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and our contractors! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Jan. 28, 2022
It's been pretty good with Landmark and we've saved money having the warranty. We're in an older house and things fail after a long time and they've been ready to step up and do it. Sometimes, it's a little slow but for the most part, everything gets taken care of.
Dear Riley of Washington, Thank you so much for the 5 star review regarding your recent customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire Landmark team, thank you again! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Jan. 27, 2022
When I have to submit a claim, their response is good and they connect me with somebody that can help me. They would also give me the number so then I can contact the contractor and the contractor always answers. Most of the time, that's the next business day. But I would like to know that there's a fee in order to open a claim and that if the contractor comes out and I don't use the contract, I still have to pay the fee. Also, it used to be a lot cheaper, but now they've gone up to like $70. Other than those, it's great service.
Dear Kathy of Glenn Heights, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction and to make the process easy and hassle free while offering comprehensive coverage, quality repairs, and competitive pricing, and we sincerely appreciate the feedback. On behalf of the entire Landmark team, thank you again! We truly value your loyal business of 7 years and look forward to serving you again. Landmark Home Warranty
Reviewed Jan. 26, 2022
At first, the claim submission was difficult but their customer service helped me figure out how to set up an account. It was really easy once they showed me how. For the first claim, the contractor responded the same day. With the next one, I called them a little later and they contacted me the next day to make an appointment. The techs were very professional. They had uniforms on and made sure I knew that they were who they were. I work from home and things have to be working for me to be able to do my job and get paid. So, it's good that they're able to come within a day or so to check out what the problem was and get it repaired right away. That's awesome.
Dear Kristin of San Antonio, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed Jan. 25, 2022
The coverage of Landmark, at least for the services, has been good overall. The coverage levels dropped immensely over the years with what they used to cover from what is not covered. Also, for some reason, it seems like the system hangs up a lot. So, I have to submit the ticket a couple of times before it's actually gone through. Or I have to call them to find out if it's gone through. But the techs that have come have been good.
Dear Brian of Corinth, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed Jan. 24, 2022
I've had nothing but good experience with Landmark. They've come through each time. The process has been very smooth and we've had very good luck with it. I usually call in when I submit a claim and they connect me with a contractor. I’ve called about the dishwasher, my oven, which didn't get fixed because when we bought the house, somebody had tampered with the oven and they saw electrical tape in there, so that didn't cover under the warranty. But my recent claim with Landmark went smoothly.
Dear Corina of San Antonio, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Dec. 23, 2021
I called Landmark for assistance with a plumbing problem because my water wouldn't stop leaking. Well it leaked into my garage. When I called they had a plumber come out. What he did was take pictures, went back to his car and didn't even try to shut my water off or anything. No help at all so they called me "landmark" and said because I tried to fix it myself they are not allowed to do anything. Mind you I was looking all over my home to shut the water off before it got worse. Nope they didn't care at all. The gasket to the bathtub eroded so it wasn't connecting to the pipe. Well they still charged me $70.00 for the fee. No help no understanding no nothing.
I then had to have another company come through my home insurance to cut out a big chunk of drywall and take all the insulation out. This wouldn't have happen if the plumber they dispatched would have found my main water line and shut it off for me. I am a 100% disabled Veteran and don't have money just laying around like that. Now I have to come out of pocket for my deductible which is well over the $70.00 call. So for me they are big no no for Veterans.
Dear Quitman of Cedar Hill, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we sincerely regret the frustration. Landmark has analyzed the details of your service request and has confirmed the breakdown is not covered in accordance with the warranty plan. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty
Reviewed Dec. 16, 2021
Landmark Home Warranty pays for itself every year. I call for claims and lately, getting through has been much better than it used to be. My experience is excellent every time, and the times I've had bad experiences with contractors, I've told the representative I won't work with X, Y, Z, and they sent me somebody else.
Dear Phaedra of Texas, Thank you so much for the 5 stars and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty over the last 4 years! Our utmost priority is your satisfaction, from the first call to the completed repair, and it is always our distinct pleasure to assist you with all your home services and home warranty needs. We also appreciated the opportunity to provide additional assistance when you have needed it. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Dec. 6, 2021
The Landmark Home Warranty on my home was purchased on October 6, 2020. It was purchased with A/C coverage added. When the early heat of this summer started in June I turned on my A/C and it was blowing hot air. I contacted Landmark home warranty on 6/14/2021 and the representative said they would contact a service company, and also charged me $55 service fee. Landmark contacted Polar A/C in Meridian. Polar contacted me to inform me that they do not service this area. I again contacted Landmark to inform them that Polar does not service my area. Landmark then contacted Red's A/C in Twin Falls. I was never contacted, or was able to contact, Red's A/C in Twin Falls. I again contacted Landmark informing them that Red's A/C was 145 miles away and I never heard from Red's A/C.
Next Landmark contacted Preece A/C service. Preece contacted me to inform me that they could not do my service call until 6/24/2021. Meanwhile the summer temps here were in excess of 106 degrees. I contacted Landmark to inform them that Preece could not do my service call for 9 more days and the temps were over 106 degrees. The Landmark representative couldn't care less and asked me if I wanted to cancel the service call, Landmark would not contact anyone else for service. I had no choice so my family suffered in the heat and waited until Preece arrived.
On 6/24/2021 the technician from Preece examined the entire AC system, inside and out. He installed a "Hard Start" since the compressor would not run. He also installed "Super Seal" and refilled the system with 410 Freon. I was charged $165. He said that most of the Freon had leaked out and the system had holes. The technician said if the sealant didn’t work and the freon leaked out again that the system would need to be replaced. Within a week the AC was blowing hot air again. I contacted Landmark again, 8/2/2021, to escalate the repairs. The Landmark representative said I would have to pay another $60 to have my AC looked at again.
Landmark contacted Preece AC again, Preece returned on 8/3/2021 to examine my AC system again. Two technicians came, examined my AC, both inside and outside, and informed me that the freon had leaked out again and that the A/C system need to be replaced. They connected a nitrogen leak testing device to my A/C and examined both the condenser and evaporator for leaks. They refilled my AC with Freon to help us through the heat and told me they would contact Landmark to replace my A/C.
On 8/5/2021 I was contacted by Elite A/C service, they informed me that Landmark contacted them for a second opinion on my AC system. Elite A/C came to my home to examine my A/C system. The technician examined my A/C both inside and outside. He informed me that most of the freon had again leaked out and the system needed to be replaced. He said "Good Luck" getting Landmark to replace anything. The technician contacted the local Landmark supervisor to help get my A/C repaired.
On 8/19/2021, I received a phone call from Joanna ** at Landmark, to inform me that I now had to pay $325 more to have my A/C leak tested. On 9/2/2021 Elite System performed the required leak test Landmark asked for, and I paid another $325. The leak test again stated the same diagnosis, the compressor and evaporator were leaking and needed to be replaced. On 9/12/2021 I received an email from Joanna **, from Landmark stating: "We would like to inform you that we have received the diagnosis from the contractor regarding service on your Air Conditioning System at 10418 Airpark Loop. Your claim has been authorized for repair." After this email I never heard a word from Landmark.
I was in frequent contact with Elite Systems who also never heard anything from Landmark. I contacted Landmark today, 11/2/2021 I was informed that Landmark home warranty will not cover my air conditioning repairs because I have a geothermal heater (Using hot well water to heat a radiator). A geothermal heater is NOT excluded in the contract and my heater works fine, there is no claim for the heater. The heater has nothing to do with the defective compressor and defective evaporator which are needed to repair the air conditioner system and were approved by Landmark.
I was told they are not going to repair the A/C and that they have decided to "Cash me out". I was then told the "Cash out" is $1,635.00. The repairs to my air conditioner are in excess of $11,000 as per Elite systems that Landmark contracted. I spent an entire summer suffering in the heat, I was charged over and over for freon/tests/service calls, eventually I was approved to have my air conditioner repaired, I was ignored and, after 6 months, I was told my claim is now cancelled because I have a heater that is not in the claim.
This is Bad Faith and breach of contract on Landmark home warranty. Landmark has let my family suffer for months through one of the hottest summers here on record. After six months my AC is still blowing hot air and Landmark has made no attempt to anything but avoid my legal claim to repair my air conditioner per my contract. Landmark has been successfully sued by the Arizona attorney general just months ago for bad faith and breach of contract for doing this exact same practice, with more pending litigation against Landmark. The internet is riddled with complaints against Landmark and OneGuard home warranty's (Which is AKA Landmark). I have all the emails, invoices and documents.
Dear Randy of Melba, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your service history firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. We have confirmed a check has been processed on your behalf for replacement of the air conditioning system, which includes Landmark's parts and labor costs. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed Dec. 4, 2021
We've had Landmark service our air conditioner. The fella who did it was a very nice young man. We've had a really good experience with Landmark.
Dear Greg of Yuma, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Dec. 3, 2021
In the past their care team has been very helpful, and the company has been easy to deal with. This year however our washing machine went out. The contractor came out and determined there were parts that needed to be replaced. Landmark informed us their distributor did not have parts available and therefore they offered us cash in lieu of repairs. I quickly found parts available online but they were twice the cost that landmark offered. They told me they reserve right to pay cash for their cost through their discounted distributor in lieu of repairing machine. They gave me the option of waiting for their discounted parts to become available but said due to supply chain issues this may be months and there was no eta.
In the contract there is mention that they may use parts not from original manufacture but does not implicitly say parts can ONLY be purchased from their distributor. They will not give me a response to my concerns and gave me deadline to accept their offer of less than half of what the repair would cost if I purchase part myself. I had to buy a new washer because I have a family of 5 and it was costing a lot weekly at the Laundromat as I have awaited their response. I am not impressed with the way they have handled this claim. I fear if a more expensive issue occurs with my home they will do everything in their power to not pay the claim again. Will they tell me parts aren’t available from their distributor if my furnace goes out this winter? I would advise looking for another warranty company to be on the safe side.
Dear Jeff of Boise, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please note in accordance with the service plan, Landmark is not responsible for equipment delays. As an alternative, we presented the cash in lieu option, which includes Landmark's parts and labor costs, to apply toward repairs outside of the warranty. Thank you again for your consideration and allowing Landmark the opportunity to provide you with this information. Landmark Home Warranty
Reviewed Dec. 2, 2021
Landmark has been coming through like you would expect. We had a plumbing issue with two toilets in the house. We also had an oven that didn’t work. Everything was repaired. Having Landmark gives convenience and it has worked a lot for that. It gives me peace of mind that they're gonna get my problems fixed. So far, they've been good to work with. It's nice not to have anxiety about finding somebody to come out that’s qualified to do the work and have somebody follow through and show up.
Dear David of Springfield, Thank you so much for the 5 stars and sharing such thoughtful feedback regarding your customer service experiences with Landmark Home Warranty! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are extremely happy to hear about your positive experiences and the peace of mind you feel. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Dec. 1, 2021
The tech was great. He worked with my schedule, was very friendly and took the time to explain everything to me. He found the problem, told me what to do in order to get the okay from Landmark to get the issue fixed and fixed it. Landmark did fine with the heater pre-season check. So, happy with that.
Dear Jeannette of St. Paul, Thank you so much for 5 star review regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Nov. 30, 2021
The sales rep, Dawn, was very responsive. Their claim process was also fairly easy. The techs that came for my claim were fantastic. It was a couple of days to get them out. The schedule was limited. But once they got there, it was quick. We had an issue. Landmark kept calling a contractor that didn't service my area. I told them that and then resubmitted the request and they called the same contractor. It was aggravating not just to have the problem, but they repeated it. But they finally resolved it.
Dear Oscar of Homedale, Thank you so much for the 4 stars and providing such thoughtful feedback regarding your recent customer service experience with Landmark Home Warranty and Dawn! Your satisfaction is our utmost priority, and we sincerely apologize for any frustration. We also appreciate that you brought your situation to our attention and allowing the Landmark team the opportunity to achieve resolution on your behalf. Thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Nov. 23, 2021
Landmark's responsive and them calling me has been great. The first vendor was awesome. He rekeyed all of our doors and did a great job. But there's one door that still doesn't work so I need to get him back here. We had a second call on our refrigerator, and the guy showed up after a week appointment and said, “I don't work on these types of refrigerators.” I was like, “Oh. That's great. It would have been nice to know prior to you coming out here.” We gotta get someone out here with more skill.
The tech said, “Landmark will be calling you back to reschedule” but I haven't heard back from them or Landmark. Landmark should make sure we have the competent person for the house. They collected my money up front so there's $60 for each service call. The refrigerator dude got my 60 bucks. Not that that's a big deal, but do I have to pay another guy 60 bucks to get him out here and look at it?
Dear Mr. Dan, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and being so receptive to our phone call. Your satisfaction is always our top priority, and we sincerely apologize for the frustration. Please be assured a service request has been dispatched to address the breakdown and we are closely monitoring the outcome to ensure swift resolution. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed Nov. 22, 2021
Landmark has been good. I like the flexibility of the plan. I appreciate it. It's been a number of years. We had an air conditioning issue that one of the vendors that I had previously used before purchasing the home warranty with them was someone that they contract with for repairs. They let me request since I already had that relationship. I'm typically the one at home. My husband works out of the home, too. So, having a relationship with somebody and a company I already knew mattered a lot to me as a woman. Because I'm inviting someone into my home. So, that was a big deal to me.
I don't know that they necessarily still do that, because I didn't have an appliance repair person that I had a relationship with. I don't know if it's a COVID issue, but my dishwasher was leaking all of a sudden, then someone came out and looked at it, and said that they needed to order a part but they never returned. I let Landmark know and I tried reaching out to that company, but it was really never resolved. It's not always been a great experience. But I'm one of those I'd rather have a plan instead of scrambling for when I need to find someone and it's already at the moment.
Dear Brianna of Texas, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Please know we are reviewing your service request to ensure a high-level of service for all our valued homeowners. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Nov. 21, 2021
The claim process is super easy. I file online and they set up an appointment. Landmark has done awesome. I'm very satisfied.
Dear Rebecca of Idaho, Thank you so much for the 5 stars and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire Landmark team, thank you again! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Nov. 20, 2021
Sometimes, we've had issues when trying to get in contact with them. But online is pretty easy. When our garbage disposal was broken, the contractor couldn't come out for two weeks. I contacted Landmark and they sent somebody else out. Other than that, the people who have come out have been friendly and they get the job done in a timely manner.
Make sure you read the fine print. A lot of people don't understand that policyholders have to pay a deductible every time. When you shop around make sure you pay attention to what those fines are.
Dear M of Texas, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider over the last 5 years. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Nov. 19, 2021
We had a claim for ducting on the house and they said it wasn't part of the plan. When I first signed up, they told me it was. But last week, my garage door opener quit working and they put a new one in the next day. I liked the tech. He was really cool.
Dear Frank of Nampa, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Nov. 17, 2021
Landmark's reps were very nice and signing up with them was fairly simple. They answered all of my questions, but as someone who had never purchased a warranty before, I felt like the information could have been laid out a little bit easier and clearer for someone who doesn't know any different. I also had one contractor out and I was not impressed with my experience. I had an issue with my washer and my dryer, and he fixed the issue with the dryer. Then, he ran one cycle through the washer and since it was an issue that didn't take place every time it was used, he didn't witness it. So therefore, he didn't fix it. Even though I told him what the issue was, he said it was working fine. But I still have a leak.
Dear Connie of Forney, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand and being so receptive to our phone call. Customer satisfaction remains at the forefront of our priorities, and we regret the frustration. Please be assured we are closely monitoring your active service request to ensure positive resolution. Thank you again for your consideration and allowing Landmark the opportunity to assist you. Landmark Home Warranty
Reviewed Nov. 16, 2021
I had an issue with an electric garage door that wouldn't work and Landmark sent people out to take a look at it. The guy looked at it, contacted them and told them it was not repairable. The motor was shot and they repaired the whole apparatus. He had it on his truck. This is what they do and I was very satisfied. By the end of the day, I had a garage door that worked perfectly. On the other hand, a friend of mine has another company and he ran the same thing. They had to order the parts and it took over a week for him to get his garage door fixed. That separates the men from the boys. Every time Landmark had sent somebody, they had been very professional, got the work done and did right, unlike some that I've heard of that are amateur hour. So, every time that we have called in at totally different situations, every time they have sent a person, they have been a person that I would call back on my own, which is huge.
Dear Dennis of Washington, Thank you so much for the 5 stars and providing such great feedback regarding your customer service experiences with Landmark Home Warranty! Our utmost priority is your satisfaction, from the first call to the completed repair, and we always appreciate the opportunity to help. On behalf the entire Landmark team, thank you again! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Nov. 15, 2021
Their claim process was easy. The techs were awesome, too. They gave me a rough time window and then sent me a text message 15 minutes before the tech was on his way. It was nice 'cause I didn't have to give up my entire day. He didn't fix anything. He said, "It's not worth fixing." It was replaced. Within two weeks, we had the check in the mail. I recommend Landmark all the time now. They were great.
Dear Jesse of Mountain Home, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Nov. 12, 2021
When we have problems, we can call Landmark and they take care of it. Recently, they had a plumber come out and fix the tap in our laundry room. The claim process was fine.
Dear Ivan of Washington, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Nov. 4, 2021
Everything has been good with Landmark. I had a claim for a plumbing blockage and the techs fixed it the same day they came.
Dear Ji of Lewisville, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty over the last 8 years! Providing swift resolution by service professionals that are dependable and knowledgeable is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Oct. 28, 2021
So far, our experience with Landmark has been good. However, sometimes it could be difficult because it's hard to get through to someone. There's a certain rep that I speak to all the time and every time I get her, it's an argument. I had an argument about something what's covered on my oven and she stated it wasn't. But after I read the contract to her to make her understand what was going on, she finally went ahead and submitted it. Other than that, they're good about what's covered and not covered.
Dear Karen of Allen, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Oct. 26, 2021
Everything's been good with Landmark, so far. We had our home rekeyed recently and it went great.
Dear Ann of Burnet, Thank you so much for the 4 star review and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services Landmark has to offer. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Oct. 25, 2021
Don't waste your money on a home warranty and certainly not from Landmark. They sent an AC contractor out to my house that did atrocious work that cost me an additional $1000 out of my pocket to get "made right" by another AC company. Landmark's response was "you can pay another $100 service fee to have another contractor sent out to inspect the work." Yeah, no thanks. I asked for an escalation to the investigation division and all they did was call the AC contractor they sent out (that did negligent work) and talk to them and close the investigation. They never once called me and talked to me or asked to see a dozen pictures I took of the faulty work. This company is a fraud, they take your money, and to cancel with them they give you a parting shot of charging you $75 to cancel as well.
Dear Chris of Hockley, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and providing comprehensive coverage is our top priority, and we sincerely regret the frustration. Please note structural modifications required in connection with any covered air conditioning system repair is not covered by the contract. Landmark has confirmed that the current breakdown is associated with components that are not covered in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to have served you. Landmark Home Warranty
Reviewed Oct. 21, 2021
Landmark Home Warranty has been good, so far. My fridge as well as my washer were not working and they were fixed. In the last appointment that I had, a guy came and fixed my furnace. He was very nice and professional and he found out what the problem was. When we were told to do a tune-up for our furnaces though, I did not realize it until the contractor came in and told me that the typical tune-up is not very detailed and if I wanted a more detailed, thorough tune-up, I needed to pay extra. It’d be nice if upfront, we already knew when we ordered the service. It would also be nice if Landmark would tell me that I can upgrade my tune-up for a certain amount of money. I'd rather they do a more detailed tune-up than just the basic one.
Dear Kit of Alpine, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we appreciate the constructive feedback and opportunity to help. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Oct. 20, 2021
The contractors got to my home the next day and they did a very good job. They were very fast. When getting a warranty, if you don't add the extras right away, you have to wait until the next cycle goes through to add them. With my washer and dryer, the rep asked me and I told her I'd put it in a little bit later. But if they don't put it in at that moment, you'll forget about it and then you'll have to wait until the next cycle goes through to add it, which sucks. But it is what it is.
Dear Chiann of Yuma, Thank you so much for the 5 star review and providing regarding your customer service experiences with Landmark Home Warranty! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Oct. 17, 2021
Landmark Home Warranty has a good online portal. I go on and you click whatever my issue is and tell them a bit about it, and someone will contact me within the next 24 hours with a schedule. We've had a few items that have been fixed and it has been easy. Our latest issue is our air conditioner. The guy came out, looked at it and said it was not working properly but it's not damaged or dead enough for them to do anything about it. So, I should call back in a couple of weeks when it actually dies. So frustrating to know that the thing was not working properly. But as far as making a call and having somebody to come out is easy.
Landmark should have better feedback in instances where there is not any action taken. If somebody calls a service person out to look at something and nothing happens, it's a bit frustrating. Because from the consumer perspective, we were under the impression that the technician gave information back to the Landmark and they would contact us with options. But nothing happened. Another two weeks went by and I finally called and said, "What's up? Are we expecting something or not expecting something or what's happening?" And in that time, the AC died. It was hot in the house and I thought I was waiting for them. Turned out they just weren't doing anything. If it's a service call that results in no action taken, follow up to just make sure the client was fully served. But it has been very easy other than that one latest hiccup. We've had one furnace and one full HVAC system replaced and it has paid for itself in the two years that we've had the warranty plan.
Dear Tracy of El Lago, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Please know we have confirmed repairs were successfully completed and cooling was restored to the home. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Oct. 15, 2021
My microwave stopped working. The tech diagnosed the problem and Landmark resolved it. The process was easy.
Dear Randy of Meridian, Thank you so much for the 5 star review regarding your positive customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Oct. 13, 2021
We filed a claim for furnace repair, and it was a joke. We've had problems with Landmark all summer long. They sent in this company in Layton which is about 3 hours away. The first guy that came in, Roger, was an older gentleman and he was great. He was very complimentary and professional. Then his son, Jeremy, came and said, “I hate Lennox. This is the stupidest system I've ever seen in my life. I would never go through a Lennox. Let me put a Carrier in here.” They charged me for nine calls but they only come out four times. I called them about it and I was told it was a long ways away. The rep said, “We just can't make you happy.” I told him I have been happy with them up until this last little bit.
Jeremy broke one of the parts that we had to pay to have replaced. Before the last visit, he said, "It's up and running. All the lights are on. We're gonna have you going in no time.” Then the next thing I know, he said, “I need to put in a new iComfort thermostat.” I asked why because it was working and he said, “It's not working. You don't know what you're talking about.” He came back up and brought up the motherboard. He said, “The motherboard is broken. There are no lights on the controller that I fixed.” We ended up spending $3,181. I am so furious with that company I could spit. I told Jeremy when he went the second time that I was gonna get somebody else. He looked at me and said, “You won't get anybody up here. You're stuck with me.” Landmark is ridiculous. They have no idea what our needs are. They do not have people to come and fix things because they're not in our area.
Dear Kristie of Garden City, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Please know customer satisfaction is our number one priority, and we sincerely regret the frustration. We have confirmed that covered repairs have been completed, however, zone controllers are not covered under the plan, and coverage was not extended in accordance with the contract. Please know customer service is available if you need additional help. Thank you again for your consideration. Landmark Home Warranty
Reviewed Oct. 12, 2021
We submitted a claim for the garage door spring that broke and then a leaky pipe in the shower wall. The claim process of Landmark was fine. Everything was done really quickly. The techs that came out were fantastic. Landmark is great. I'm happy our agent got the policy from the seller for us. Our experience has been really good.
Dear Jamie of Chino Valley, Thank you so much for the 5 stars regarding your outstanding customer service experiences with Landmark Home Warranty and our fantastic contractors! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed Oct. 11, 2021
Our experience with Landmark has always been easy and I've never had any issues. I always dial the direct number when I submit a claim and usually, within a couple of minutes, I'm talking to somebody. I had an AC unit replaced. However, that one was a weird situation because I had work done by my prior company. They replaced part of the A coil up in the attic. It was not compatible with the new machine. So the warranty company would only cover the one that was on the ground, not the one in the attic. I had to pay for half of it.
We also had them out for a refrigerator and garage door opener. It's quick to see a tech unless it's something really big. The last one I called in, I had water dripping through my bathroom ceiling. One of the drain lines for the AC unit was clogged. It was not covered under the warranty for whatever reason. I called them Sunday afternoon and the techs were out there Monday morning. Everybody's been professional and friendly. It's also a little bit less expensive than some of the other warranty companies.
Dear Don of Surprise, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the positive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Oct. 2, 2021
The few times that we've needed the service, they've been really good to deal with. There was one time when they sent some different repair company and they weren't responsive at all. But once I called Landmark, they get someone else right away. The claim process is good but a little challenging with COVID. The wait times are longer. But I've been really pleased with everything. The reason I have Landmark is to make sure we don't have any problems and so far, they've been very good about that.
Dear Corie of Parowan, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we appreciate the constructive feedback and always appreciate the opportunity to help. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Oct. 1, 2021
Landmark makes the claim process seamless. We had a problem with our microwave door, and they were very responsive to us on that. The tech did a great job. He knew quickly what the problem was. He had to order a part and it took 10 days before he got back to us. But he was very efficient. Especially with a property that we didn't know, it was good to have things covered. I'm very satisfied.
Dear Irene of Mesquite, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous and helpful service contractor. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Sept. 30, 2021
We had a different home warranty before we went with Landmark. This is a much better experience. Every time we've called them, they have responded and sent someone out. The people they send have been very good and whatever was going on with us was corrected. Our garage door went out and they replaced it. The tech was very professional. We had to wait a little while because the whole device was not available because of COVID. But that was not because of anything that Landmark or the provider did.
Dear Kathy of Houston, Thank you so much for the 5 star review regarding your outstanding customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Sept. 29, 2021
We liked the pricing that Landmark had. Our warranty was seller-funded and we paid a little bit ourselves. The service also seemed comparable to other warranties that we had looked into. We've had a total of three claims so far. Our garbage disposal was one and that one went really smoothly. The other claim was for our refrigerator and it turned out it had to be defrosted. That one went really smoothly as well.
We have an open claim right now with our oven. For the most part, it's been smooth with just a little bit of hiccup with communication. After the technician came and decided that the oven wasn't repairable, I had to call Landmark a couple of times to follow up and see what was going on because I hadn't gotten any communication from anybody. Other than that, we got our offer letter. Landmark was going to replace our oven and they would be sending out the check. This is our biggest claim.
Landmark's customer service is pretty good when I call. When I followed up on the oven replacement and as long as I was patient, they were able to sit there and go through everything. They read through things really thoroughly and looked through my file. They made sure to tell me everything I needed to know. If I was in a rush, it could have been frustrating. But Landmark was just trying to be really thorough and I appreciated that.
Dear Tamara of Pearland, Thank you so much for the 5 star review and amazing remarks regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and providing thorough details about the warranty process is our constant priority, and we appreciate your thoughtful feedback. On behalf of the entire team, thank you again! We sincerely appreciate your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Sept. 28, 2021
(I would’ve given them less than one star) Dishwasher repair service requested 3 months ago. Technician came in 3 times, no resolve. Called Landmark roughly 8 times to ask for updates to no avail as they did not have the updates from the technician they chose to work with. Every time I call in, I am placed on long wait time and nothing gets resolved. All the phone conversations end with “they will get back to me”, but they never do and I end up calling back to inquire about the status of my dishwasher. My last two calls I requested a payout (we got our own technician and they quoted us $400 to repair the dishwasher). The response I received from Landmark is that they cannot do a “cash out” because they need to send another technician to get a second opinion because the first diagnostic was wrong, but now they cannot get ahold of the technician. It is not my problem they cannot get ahold of the technician, it’s their problem.
In the meantime they did take $70 for the initial fee to send a technician out and 3 payments for the past 3 months. … Soon enough it will add up to what it would’ve cost me to pay for my own repair. I will cancel as soon as I’m done with this dishwasher nonsense. (I have never left a review before, but this experience has left me exhausted and extremely frustrated.)
Reviewed Sept. 28, 2021
My AC unit was not cooling at all. So, I called Landmark, they sent a technician to my address. They fixed it. It was good for five days, then it started again not cooling down the house. So, I called again, Landmark sent out a technician again Wednesday last week. They looked at it again, they did a couple of tests, and now it's working fine. According to the technician, the issue had something to do with a couple of days where the temperatures here were high. He was very professional. He was very thorough with the inspection because he took some time to go inside the house and check the part of the AC unit that is there. Also, he took all the precautions with the COVID-19 stuff with his personal protective equipment, with his masks, gloves.
We purchased that home back in 2011 and we got the insurance since day one. We had had a couple of issues at the house, nothing major. But it gives us a peace of mind that all I have to do is pick up the phone and Landmark would send me somebody. And that has been the experience. This is my third home and we have had Landmark since home number one.
Dear George of Douglas, On behalf of the entire team, thank you so much for the 5 star review and such amazing testimony regarding your customer service experiences with Landmark Home Warranty! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with quality workmanship and the peace of mind you deserve. We are overjoyed that you have chosen Landmark and appreciate the opportunity. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Sept. 17, 2021
Our washer was leaking water so I called Landmark and they sent a technician quickly. I was out of town and he was good to work around my schedule to come fix it. He came and saw it, and then had to get the part and come back to fix it. Everything is working great now. Landmark helps to avoid unexpected bills and it was easy to make a claim.
Dear April of Layton, Thank you so much for the 5 star review and wonderful remarks regarding your customer service experience with Landmark Home Warranty! Connecting our valued homeowners to professionals who are flexible and efficient is our utmost priority, and we truly appreciate the opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you again! We value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Sept. 14, 2021
When I call in, it usually starts with an automated. And once I get in the information about where I'm located and pull up my account, Landmark connects me with an agent. It's usually done in 15 minutes. At our first house, we lived outside of the city, and frequently if we had any problems Landmark would first send the ticket to someone that was far away rather than someone that was closer to us. So, we had to wait longer because they would send back the ticket and say, “Hey, we can't do this. It's too far away.” Everything else has been good.
Dear Bonnie of Haltom City, Thank you so much for the 4 star review and remarks regarding your customer service experiences with Landmark Home Warranty. Connecting our valued homeowners to accessible service professionals who are reliable and efficient is exactly what we seek to do, and it is always our most distinct pleasure to assist you. On behalf of the entire team, thank you for the opportunity! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed Sept. 13, 2021
All the dealings I've had with the reps have been very nice. They all seem to be able to work with me. I had one technician come in and left, had some problems and ruined my ceiling. But the company came out and has repaired and painted it. That's the only obstacle I've had. Otherwise, they've been fine. This is the first time I've ever had a warranty and it's good in a sense that they can get plumbers and electricians out faster than I could as an individual.
Dear M. of TX, Thank you so much for the 5 star review and positive testimony regarding your customer service experiences with Landmark Home Warranty! Providing best-in-class service, completed by fast and friendly professionals, is exactly what we strive for as your home warranty provider, and we are excited to hear that this has been your experience. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Sept. 7, 2021
As far as Landmark's claim process, I just do it by email and then I get a fairly quick response. Sometimes, the company that they refer me to are inundated and so I sort of go on a pile. It could be five days before they finally catch up with me. I notify Landmark, then Landmark goes out and does somebody that they have a contract with who then gets back with Landmark, and then with me. It's not a quick process because they're going to have contractors set up, and those are the people they go to. They forward me to those people that they have contracts with. It could be somebody in Tucson, and I live in Sierra Vista, which is an hour and a half away.
I once had a refrigerator go out, and it turned out that a ground squirrel had gotten to the back of it and to the electrical cord. So, somebody came out and put a brand new electrical cord on it. I've had AC problems several times and some electrical issues other times. I'm very happy with the service. It's just that there's a lot of fine print. Also, they have a maximum for a product. If your water softener goes out, they won’t want to replace it, so they just offer you $500 and you go out and get your own water softener. It's not really a complete replacement policy on items that they determine is going to cost them too much. They'll just offer you what they want to offer you and you can take it or leave it.
Dear Daniel of Sierra Vista, Thank you for taking a moment to submit a review regarding your customer service experiences with Landmark Home Warranty. We constantly strive to provide the most comprehensive coverage in the industry and we apologize for any past frustration. We also appreciate hearing about your overall happiness with the services received and really appreciate all the important feedback provided as it aids in our constant pursuit to improve. On behalf of the entire team, thank you for the opportunity to assist you and being receptive to our explanations of coverage. We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Sept. 6, 2021
I checked about four different brochures and websites, and Landmark had more of what I had that needed to be covered at a reasonable price. So far, it's been pretty good. I've got a couple of things already taken care of. One thing that has not been taken care of is not Landmark’s fault. It's the contractor’s. They're supposedly getting a part, but it's been three weeks and they haven't gotten the part.
When the garage door did not work correctly, and the ceiling fan in the bedroom did not work, they took care of everything quite well. The people from Landmark have been extremely helpful, very friendly and concerned. They haven't just shoved me off. So far, I've been very pleased with them and I would recommend them to anybody.
Dear Tanya of Corvallis, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty. Our number one priority is your satisfaction and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs. Please be assured we have confirmed repairs to the dishwasher were successfully completed and we appreciate your patience throughout the process. On behalf of the entire team, thank you for entrusting Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed Sept. 5, 2021
We had an AC vendor that contracted with Landmark last summer that took about three months to get our AC working. They had no idea what they were doing. They finally ended up replacing the unit. I don't ever want them back in my house. But everything else has been pretty good. I like that when there’s an issue, as long as it’s something that’s covered and not due to maintenance, it's only $70 to have it fixed. Overall, Landmark is worth the money.
Dear Jason of Arlington, Thank you for taking a moment to share your customer service experiences with Landmark Home Warranty. Our goal is to offer peace of mind when you experience a breakdown, and we apologize for the past frustration. We are happy to hear that you have found value in the overall services you have received and truly appreciate the opportunity to serve as your home warranty provider. On behalf of the entire team, thank you for your continued business! We truly look forward to serving you again. Landmark Home Warranty
Reviewed Sept. 4, 2021
One of my heat pumps went out. It was diagnosed as going out one week before my wife and I took off on a long trip in which we were gone for a couple of months so I scheduled the repair to occur when I got back. Landmark sent in a very good crew. My only problem was that the installers weren't good at English. I had to keep making sure that they comprende. But not so much how they handled it. Overall, I was very happy with it.
Dear George of Dripping Springs, Thank you so much for the 5 star review and positive feedback regarding your customer service experience with Landmark Home Warranty and our wonderful contractors! Your satisfaction, from the first call for service to the completed repair, is our top priority and we are overjoyed with the opportunity to provide you with prompt resolution. Thank you for choosing Landmark as your home warranty provider! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed Sept. 3, 2021
We usually run into trouble when it comes to repairs, and sometimes with the contractors that Landmark sends out, they’re not always the easiest to work with. Landmark needs to have discussions appropriately with the homeowner and make sure the communication lines are clear and then follow up on repairs. It shouldn't have to be the homeowner trying to follow up. Also, the contractor needs to be more communicative about what the next steps are. A lot of times, when it goes to the contractor to the Landmark, and then there's disconnects or breakdowns there, we don't hear about it until a long time later, or unless we're following up on it.
Dear Shatel of Pearland, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your satisfaction is our upmost priority and we apologize for the frustration regarding communication and outcome of your request. Landmark confirmed that the malfunction related to the air conditioning system was not the result of normal usage and repairs were not approved in accordance with the service plan. Thank you for your understanding regarding coverage and allowing Landmark the opportunity to provide this additional information. Landmark Home Warranty
Reviewed Sept. 2, 2021
I submit claims on the phone and Landmark tells me who is coming, their contact information, and how long to expect a response. The contracting companies they send out have been very good. Overall, Landmark is worth the investment. I'm very satisfied.
Dear Donna of Lewisville, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty
Reviewed Sept. 1, 2021
I called and setup a repair for my dishwasher (will not latch and the door seal has an issue) and paid the $70 repair fee over the phone. Tech from Rapid Appliance Repair came out and said to repair the dishwasher it would need to be removed and he couldn’t do it and I would have to hire someone else before he could repair it. What the heck. Any repair on an installed dishwasher requires the dishwasher to be removed. I called Landmark and they said I must provide the access for repairs. I said what does that mean. They said I must have it removed and reinstalled by myself or hire someone else to do it.
Number 1, this is totally ridiculous as I pay a premium for appliance repair coverage that is non-existent cause they won’t take the necessary steps to repair it. Number 2, I paid $70 up front and was never told that I need to have the dishwasher removed ... which I have to pay for someone else to do it since I’m older and disabled…that’s why I bought the homeowners warranty policy. I expressed my dissatisfaction to the Landmark rep but they said that’s their policy. I asked for my $70 back and they refused. I feel totally ripped off and now have to pay full price to have another repair company come out to fix my dishwasher. I feel like Landmark Warranty scammed me. The contract says to provide clear access, that means a clear path to the device, nor removing it from the cabinet. Where’s the doggone common sense.
Dear Harry of Richmond, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have confirmed access to make repairs was required due to the custom installation of the dishwasher, and not approved in accordance with the service plan. We have also verified that repairs were successfully completed. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed Aug. 26, 2021
I opened a ticket on June 23rd for my air conditioner. After calling many times and spending countless hours on hold, the contractor finally got the information to Landmark to have the issue resolved. After two appointments were cancelled they finally came out and installed a new part which included $1,100 in out of pocket costs and my AC still doesn’t work. I’m now being told that there is a new issue, which is not covered by my warranty. I have now been without AC in Texas for over 2 months in the middle of the summer! I have been a Landmark Customer since 2012, and they use to have great service. Service has progressively gone downhill through acquisitions by One Guard and American Home Shield. Pay attention to all the recent negative reviews before you sign up for service. The company is not what they use to be when they got good reviews.
Dear Ryan of Sugar Land, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we truly apologize for the outcome of your service request. We arranged a second opinion contractor to diagnose the unit and they confirmed that a covered repair was required. We are pleased to know that the contractor made the repair in the moment and cooling was restored to the home. Thank you again for your consideration and allowing Landmark the opportunity to have served you. Landmark Home Warranty
Reviewed Aug. 24, 2021
I'm satisfied with my experience with their reps.
Dear Felipe of Tucson, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction with all your home warranty and home services needs, and we are happy to know how well the warranty process has worked for you. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Aug. 11, 2021
I had a water heater breakdown. I went through the claim process of Landmark and I ended up taking some settlement in the terms of money. They gave me cash instead of actual service. The reps were very nice.
Dear Venkata of Frisco, Thank you so much for the 4 star review regarding your customer service experience with Landmark Home Warranty! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home service needs! We truly value your loyal business of 8 years and look forward to serving you in the future. Landmark Home Warranty
Reviewed Aug. 10, 2021
Last year first AC unit wasn’t working so Landmark sent out contractors multiple times to repair; when it finally couldn’t be repaired anymore and needed replacement, magically “two holes intentionally drilled” were found even though we don’t have a ladder and NO contractor noted that…New unit denied resulting in a major loan. Second unit not working this summer—same thing with multiple contractors coming to “repair” but not doing anything to fix. Similar result but now wires are somehow cut even though a non-Landmark contractor came out and found that there were NO cut wires. Landmark once again denying claim for new unit despite their contractors being the only ones working on the unit. DO NOT USE THEM! Run!! Worst experience with a business other than a timeshare. Will be canceling and writing to BBB.
Dear Philip of Las Vegas, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. Landmark has confirmed the malfunction you were experiencing was not the result of normal usage, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to provide you with this additional explanation. Landmark Home Warranty
Reviewed Aug. 2, 2021
We've had a home warranty with Landmark for nearly 3 years. Seven days ago our air conditioner stopped working. A call was placed to Landmark the following morning and a case for the repair was started. A contractor came out the next day. Sean, the contractor, quickly identified the need (new motor) and told us he had the part on hand and could install it that day. Since then, we've had no updates, responses, or information from Landmark as they've 'searched for and worked to ship in a replacement part', even though there have been local parts that could have been installed last week. They've wasted an unacceptable amount of time accomplishing nothing while we've been dying as temperatures in our home have been reaching over 90 degrees and causing unneeded stress on my pregnant wife and two kids. There has been zero care or concern for our well-being as they ignore us and do nothing to get this repaired in a realistic time frame.
Dear Mr. Scott, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to our call. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely apologize for the frustration. We have confirmed repairs are completed and cooling has been restored to your home. Thank you again for your consideration and allowing Landmark to provide this information. Landmark Home Warranty
Reviewed July 30, 2021
In the past when we first moved in here, we had quite a few things that we had to take care of and I was very pleased with the way Landmark handled it. It was quick and we were happy with the money that we were given. It was more money than we needed for the microwave. We've been pleased with the service of Landmark.
Dear Susanne of St. George, Thank you so much for the 5 star review and positive comments regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is always our top priority, and your testimony and the value you find in Landmark is exactly what we strive for as your home warranty provider. On behalf of the entire team, thank you for the opportunity to assist! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Reviewed July 29, 2021
We moved in not too long ago, so there are some repairs that needed to be made and having Landmark has been cost-effective for us. Submitting a claim has been easy. I’ve been doing everything online. However, on occasions, I've had to call in and find something out, it's been hard to get ahold of somebody. But everything’s been good when the techs come to the house for repair.
Dear Ziyad of Austin, On behalf of the entire team, thank you so much for 4 star rating and remarks regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and we are happy to hear that you found convenience and ease in the warranty process and with Landmark online. Thank you for the opportunity! We truly value your business and look forward to serving again. Landmark Home Warranty
Reviewed July 28, 2021
So far, the claims process has been good. They get people out here quickly and they take care of what needs to be taken care of. The only thing I don't like is that if the contractor finds something else that they gotta fix while they're here, they charge another $70 for a service call, which is ridiculous since the guy is already here.
Dear Norbert of Montgomery, Thank you so much for the 4 stars and providing such thoughtful feedback regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is our utmost priority and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for your understanding with respect to coverage. On behalf of the entire team, we truly value your continued business and look forward to serving you again. Landmark Home Warranty
Reviewed July 27, 2021
One Guard and Landmark Home Warranty is one in the same company and found loopholes to circumvent the agencies' ability to help customers. I have been working on an issue since May 2021 with mostly incompetent contractors. Precision diagnosed the toilet issue as replacing the flange but no pipe damage. However, Yesenia ** states she spoke with Precision Plumbing which convinced them to add a broken pipe to avoid paying for repairs. Yesenia ** - Customer Relation concocted a broken pipe so they could cash-out then subtract $75.00 for the same diagnostic results. It states in the contract when the diagnostic results are the same then there wouldn’t be another charge.
Reviewed July 27, 2021
My AC is completely out and I have a tiny dog and I'm sick. The AC people can't get here till Friday, and I asked for them to try to get me a hotel room and the girl was supposed to talk to her supervisor and call me back in 30 minutes. But I haven't heard back from them. So, I'm not super happy right now with Landmark. I can't find a Landmark rep to contact. Both of my reps have quit and nobody has introduced themselves to me to let me know that they're replacing those two gentlemen. So, that stinks.
The AC coverage mainly, especially in Arizona, they need to make sure that they know what service providers or vendors they use. For instance, I can't get anybody till Friday, that's ridiculous. Right now, we're in the middle of summer, and you can't get an AC person to me till Friday, that tells me they don't have very many vendors that are working for them anymore. But the people on the phone are nice. It's just they're not following through with what they told me they would do. But normally, I could get ahold of my rep and my rep would intervene.
Dear Torie of Casa Grande, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and ensuring our valued homeowners receive service in a timely manner is our top priority, and we apologize for the frustration. We are happy to confirm that repairs were completed, and cooling was restored to your home. We have also shared your contact information with the real estate representative for your service area. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed July 19, 2021
Landmark gave me the top coverage for 50 bucks a month. I had somebody come out and fix my garage door and it was worth it. I went over the coverage with the guy who sold me the policy, and I've got the policy online so I could do that. But I'm one of these people that I will not sit down and dig through page after page of policy. I'm more kinetic. So I learn when I talk to somebody and I ask questions. Landmark should have somebody from the company who's familiar with coverages give us a call and see how it's going and if we have any questions. That would set them apart from the other companies.
Dear Doug of Maricopa, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. Our top priority is your satisfaction and making the process hassle-free, and your feedback is very helpful and always welcomed in our pursuit to best serve our valued homeowners. We are also available 24/7, 365 days a year to help in the moment and answer your questions related to the service plan. On behalf of the entire team, thank you for the opportunity! We truly value your business and looking forward to serving you again. Landmark Home Warranty
Reviewed July 18, 2021
I've had one claim with Landmark so far. They sent somebody out as soon as they could. It was my air conditioner not cooling and it was just a small part that had to be put into it. The tech was able to fix it right away. It was very quick and easy.
Dear Theresa of Watauga, Thank you so much for the 5 star review and remarks regarding your wonderful customer service experiences with Landmark Home Warranty! Connecting our valued homeowners to service professionals who are reliable and efficient is exactly what we seek to do, and it is our most distinct pleasure to assist you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 17, 2021
I was supposed to get my house rekeyed and it took three weeks for the tech to get out there. Then, the guy only did four locks instead of six and I've been waiting for about another three weeks for him to come back out and finish the job. I've contacted Landmark and they said to give them 48 hours and they were going to contact the contractor. But it has been four business days now. I've also contacted the contractor that came out to do it and he was a no show. I'm pretty fed up and I'd like to be able to get my house rekeyed properly. I paid money to have somebody come out there and do a job, and they haven't. The contractor and Landmark are both pretty much not talking to me anymore and I haven't even tried contacting them back.
Dear Josh of Junction City, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand and being so receptive to our phone call. Customer satisfaction is our top priority and we sincerely apologize for the frustration. We have confirmed a follow up appointment was completed for the re-key service on your behalf. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed July 16, 2021
I apologies for providing long review, but PLEASE read once if you want to save money and most importantly mental stress and tortured by Landmark. DO NOT WASTE YOUR MONEY. SAVE YOURSELF A MENTAL STRESS AND TORTURED BY LANDMARK. Terrible company. Terrible customer service. Terrible process they have. (They cheat customers). They don’t care for fixing issues quickly. My A/C is down from 06/17/2021 till today 07/16/2021 (almost a month and not fixed yet and don’t know when it will be). By the way the issue can be fixed within 24 hours by any HVAC contractor if you hire them outside of Landmark warranty.
So here the story… Blower wheel of our A/C broke on 06/17/2021. We created a service request with Landmark. Contractor took 2 days. He came on 06/19/2021 and took pictures of broken part. Told us that he will submit these pictures to Landmark for review to check if it is covered or not in warranty. Landmark will order the part if it is covered. Landmark took 11 days (06/19 to 06/30) to review the pictures and to place the order for broken part. On 06/30/2021 they placed order only because I kept calling them for follow-up every other day between 06/17th and 06/30th. Landmark told me that they ordered the part from manufacturer (Carrier) and they don’t know when part will arrive.
I kept calling Landmark for next 13 days to get the status of ordered part, but no customer representative can give me clear answer. When I called Landmark on 07/13/2021, customer representative told me that now part is available at local Carrier store and local Carrier store will call contractor to pick up the part. But not ETA. Today is 07/16/2021 (3 days after part is available at local Carrier store), still no words from contractor to schedule the repair. So, I called Landmark again and customer representative told me they don’t know when it will be fixed.
--- BOTTOM LINE --- Tomorrow will be 1-month anniversary of my broken A/C. So, is it worth to pay Landmark for warranty service? NO. During this month, I called other two local HVAC contractors to check if they have part available and when they can fix it. Both told me that they can come and fix next day. So, is it worth to pay Landmark for warranty service and wait for month to NOT get thing fixed when you can get it fix sooner? NO.
During this month, I made at least 15 calls to Landmark for follow-up and status check to make sure that things are moving. I also had an opportunity to talk with supervisor once. But unfortunately, his attitude was like THIS IS WHAT IT IS. You have to leave with it instead of helping to escalate issue. So, is it worth to pay Landmark for this type of customer service? NO. Most of all, we have gone thru hell dealing with Landmark. It felt like we are paying them to get tortured. So, is it worth to pay Landmark for warranty service to get tortured? DEFINITELY NO.
Dear ADT of South Jordan, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. We have confirmed repairs are complete and cooling restored to your home. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed July 16, 2021
I had a pest control company that was supposed to come out and they never reached out to me. Then, I had a maintenance that was supposed to be done on my air conditioner, and the techs never came out. They were supposed to call and verify, but neither one of the companies did either. As for Landmark, they're great and I'd probably end up using them again because I like their services and what they offer. Plus, I know it's not their fault but the fault of the companies that they use. I'm sure they're trying to do their best and try to use companies that are reliable. But they should improve their follow-up and call to ask how the appointment went or if someone reached out to you. Plus, the wait times are very long when you call in. I tried submitting my claims online and for some reason, their website wouldn't let me do a work order online. So I had to reach out and call somebody. I
Dear Adrian of Portland, Thank you for the 4 stars and providing such thoughtful feedback regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction is our number one priority, from the first call for service, to the completed repair, and we appreciate your patience and also making us aware of your experiences. Please be assured we have communicated with our service contractors the importance of timely follow up. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 15, 2021
We've used Landmark's service for heating and yearly tune-ups of the AC. And when the AC wasn't working, they fixed it. We've had a couple of different contractors and they've all been good. We had one issue last time where we submitted the service request and the techs weren't available for four weeks. But once I called back, Landmark called around and found a different person that could do it. All in all, the service is more cost-effective than paying for everything out-of-pocket.
Dear Janelle of Eagle, Thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our utmost priority and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 14, 2021
Submitting a claim with Landmark seems pretty breezy. I get through online and the website is efficient. But their techs are a hit and miss. I've had a couple that have been great and I've had a couple that really didn't do much, just kind of walked in. But they've seen this situation many times before, so it was an in and out type of thing to them. Majority of times, they were able to fix my problems. Then there were instances where the issue was with the availability of parts or the system that was being worked on was old and couldn't be fixed, but had to be replaced. Other than that, Landmark has been great for us and I would suggest to my friends that they use them.
Dear James of Katy, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our utmost priority and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We are also available 24/7, 365 days a year if you ever need additional help with any of your service requests. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and recommendation, and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 13, 2021
We have been with Landmark since 2013 and up until the last few months we had always been pleased with their service. From what we understand, they were bought out. When we email or call it is next to impossible to have someone answer. I have many unanswered emails. I am currently on hold with Landmark going on one and half hours to reach someone to discuss my open case. This has taken weeks to have processed, when it use to take a week. We are not sure why it is so hard to get ahold of anyone now. We are so disappointed and really hope they get things better organized. It use to be a very useful service.
Dear Rebecca of Kerrville, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. We have confirmed replacement has been authorized and information regarding your options was emailed to you. Thank you for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed July 13, 2021
Submitting a claim is easy and the claims reps explain and clearly communicate everything. I'd tell others to try out Landmark.
Dear Amit of Hillsboro, Thank you so much for the 4 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction and to make the process hassle free, and we are extremely happy to hear about your experiences. Thank you again for the opportunity! We truly value your continued business and recommendation, and we look forward to serving you in the future. Landmark Home Warranty
Reviewed June 30, 2021
I read the reviews and had positive expectations. I work in the home industry and know the shortages. Not only did I have extended wait times with people I couldn't understand but prepaid the diagnostic fee for a plumber to fix a valve problem which cut off the hot water to the kitchen and hall bath. A health and safety issue. Their plumber said it would be ten days for me to get someone else. I had nothing but problems getting that refunded. I have been told by four people that they or a supervisor would call me back. It hasn't happened. I've initiated every contact. I am trying to get a complete refund as I've only been a member for a couple of months. The best they can do is charge me a $75 fee to get my refund. It is elder abuse. I'm also a Veteran. When they sent me to a "retention specialist", what he offered was a joke and then in spitefulness he signed me up for another policy!
Dear Todd of Boerne, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and to service our valued homeowners as quickly as possible, and we apologize for the frustration. Please know a voice message was left for you offering our personal assistance. We have also honored your request regarding closure of the service plan and confirmed no other plans have been opened under your name. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty
Reviewed June 25, 2021
We purchased and have maintained an appliance warranty for about 5 years. We have been satisfied with replacement and service leading up to this point. We live in Tucson, AZ and a very strong reason for maintaining this policy is that we purchased the home with an aged A/C system and although we have had service on it several times over the years it has performed well.
Yesterday our A/C quit, we contacted Landmark and were contacted right away by a service representative who after equipment inspection condemned our unit. Side note: Landmark has always provided very rapid response to service and claims anytime we have required their service. What we found out after our unit was condemned was that we own a split system, with a compressor outside and a coil and furnace to complete the unit. Replacement of the condemned outside unit would not be compatible with the coil and furnace inside and as a result we will be required to pay almost $5000.00 out of pocket for us to have a working unit going forward. We definitely feel slighted and a little cheated as a result. I found the small print exclusion on our policy as it pertains to unit/system compatibility but frankly we have no background in mechanical so wouldn't understand how that would relate to our situation.
We did a little research on the new unit we will be receiving and discovered two important facts, 1. the compressor (covered part) is by far the least expensive component to be replaced and 2. the entire unit with both required pieces can be purchased directly for a little less then half of our $5,000.00 out of pocket expense. We understand that there are labor/build costs and other fees involved in replacement and feel very confident in the service company provided by Landmark to do the job. However with regard to this A/C unit we believe that we have not been provided the level of protection we expected/paid for and that out of pocket expense is abominably excessive. I attempted to go on to Landmark website to post my grievance directly with the company but was unable to locate any way to contact them directly. It is my desire that if this is read/reviewed by a Landmark Company representative that they contact me directly to discuss.
Dear Mitchell of Tucson, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand and for being so receptive to our phone call. Customer satisfaction is always our top priority, and we truly regret the frustration. Please be assured Landmark has approved replacement of the inoperable exterior equipment, and replacement of the functional indoor unit is not covered in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to provide this additional information. Landmark Home Warranty
Reviewed June 23, 2021
Took Landmark a month for them to authorize me to find my own contractor because not one within my town will work for Landmark. When I decided to cancel my warranty today, they took over $100.00 and they did NOTHING but give me a headache over the most simplest of jobs of the warranty. Do NOT WASTE YOUR MONEY!
Dear Madison of Pocatello, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Please know customer satisfaction and servicing our valued homeowners as quickly as possible is our number one priority, and we sincerely regret the frustration. We confirmed Landmark provided authorization for you to have the re-key service completed outside of the warranty due to contractor availability at the time. Thank you again for your consideration and allowing Landmark the opportunity to have served you. Landmark Home Warranty
Reviewed June 11, 2021
I’ve had Landmark for about four years and it's real simplistic and reliable. It served its purpose. They helped me when I had to get the locks rekeyed. We also did a tune up for our air conditioner. It was fairly quickly to have somebody come out. It was just a matter of what was going on with my schedule.
Dear Brandon of Crossroads, Thank you so much for the 5 star review and sharing such amazing testimony regarding your customer service experiences with Landmark Home Warranty! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. On behalf of the entire team, thank you again for entrusting Landmark with all you home warranty and home services needs! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed June 10, 2021
I have been a Home Owner for over 30 years and have experienced many different Home Warranty Companies over the years. Landmark is the absolute worst, unethical company I have ever experienced. Every work order placed is denied due to "pre-existing conditions" even though it was not pre-existing. My washing machine repair was denied due to "it being under recall and class-action suit". This was a complete lie. I called the manufacturer and gave them the serial number and model number and they confirmed there has never been such recall or class action lawsuit on that model since 2012 and my machine is 2018.
When I called Landmark to speak to a supervisor in regards to the above mentioned, I was told that a Supervisor would call me back. It has been two weeks and 4 calls, and no one has called me back. My appliances are all still not working. I am not sure what is going on with this company... Are they planning on filing Bankruptcy or do they just not care about their customers. The audacity to pull a scam on their customers and not even give them the common decency to call them back after two weeks!!! I feel like this is a Ponzi Scam. Reporting them to the BBB and I hope everyone else who has had the same complaint (there are tons. Look up the 1 star reviews. I believe that the 5 star reviews are paid as well as all the fake advertisements stating they are #1 in the US etc. Fake reviews.) Consumers Beware.
Dear Loretta of Las Vegas, Thank you for allowing Landmark Home Warranty the opportunity to review your situation firsthand. Please know customer satisfaction is our number one priority and we sincerely regret the outcome of your service requests. In your situation, Landmark confirmed the breakdown of the dishwasher, range fan, and washer predated the start date of the service plan and was not covered due to known pre-existing conditions. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty
Reviewed June 9, 2021
I've had bad luck with home warranties, but Landmark Home Warranty worked good. We just renewed for another year. We've submitted five or six claims, and they've handled them all great. I like to call and talk to somebody. They set up a claim for me, collect my $65, and usually within the day, I hear from the people who are fixing it. We had trouble with the faucets in the bathroom as well as the dryer and the stove, and those have been fixed. Landmark also helped us when the air handler motor went out on our air conditioner. However, I don't read the small print, and I did not realize how extensive the policy was. We had coverage on our garage door, but didn't realize it and had it fixed ourselves. Be aware of what the policy covers.
Dear Sandra of Peoria, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider over the last 2 years. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed June 4, 2021
Landmark is easy to use and from our experience, it's always worked out very well. They've always taken care of what they said they would take care of. The only little glitch I had one time was they contacted a heating company to come out and work on our heating system and the company was based 150 miles from my house. I was surprised that they would assign a company that was so far away from our house to come and work on it. That company never even contacted me. When I tried to contact them, they weren't answering their phone. I had to call back one time to Landmark and tell them they needed to get someone different. They did and the other company handled it fine.
Dear David of Idaho Falls, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction and providing complete and quality service is our top priority and we are always happy to assist. Please know we also appreciate your helpful testimony as it aids in our constant pursuit to improve as the leading home warranty provider in the industry. On behalf of the entire team, thank you for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed May 25, 2021
I've been a Landmark customer for almost 3 years now, we chose them based on good reviews, but now I feel compelled to share that they were too good to be true. Sure they are ok with small things, but beware if you have a major appliance break. Our dishwasher broke in February, a service tech was sent out within a week, that part was good. Then we were informed that the part needed is out of stock. We were offered to either wait indefinitely or take cash in lieu of repair, the amount offered is not enough to cover the part without even paying for installation. Plus I already paid a $70 service fee on top of my warranty premiums which means essentially that I only get $35 to fix or replace myself! Oh, and that part they can't get, I easily found it with a simple search on the manufacturers direct website!
So now 3 months later I continue to be told the same thing. Wait and wait or take an unfair payment! I feel in these situations there should be a limit on how long the customer must wait for service to be completed and at the very least I should not pay a service for for a job NOT done. Save your money in an account yourself, especially with COVID being a convenient excuse for Landmark not to provide the parts and repairs.
Dear Amber of Harker Heights, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely apologize for the frustration. Please know we have left you a voice message to effectively address your concerns, and we look forward to speaking with you soon. Thank you again for your consideration and allowing Landmark the opportunity to provide you with this information. Landmark Home Warranty
Reviewed May 24, 2021
I'm happy with Landmark. The service was great for my recent claim for the garage. The contractor came the next day and called when they were on the way. They only took about 20 minutes. I just gave them a call and they already had the work order from Landmark. I'm very happy with them and it's the second time they've come by my house.
Dear Joel of Surprise, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Providing swift resolution by service professionals that are dependable and knowledgeable is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed May 23, 2021
Landmark covers more things than most home warranty companies and the customer service has been great. They have the simplest process too. You go online, submit your claim, pay your little deductible, and the contractors call you immediately. The technicians have been great as well especially this last one. I had someone come and check my AC unit. He changed the fan and the motor in it. He was able to explain everything that he was doing. He showed me some things that were wrong and that could possibly go wrong. He was very insightful.
Dear Angel of Grand Prairie, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your excellent customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed May 22, 2021
Every time we've had to submit a claim, it's been super quick. We've had to replace a fridge and get a toilet fixed. Landmark was very responsive both times, and within the same week, we had techs coming out to look at stuff. The plumber that came out for the toilet was great. The fridge tech was a little grumpy, but other than that, he was fine. He told us what was wrong and that he was gonna make his recommendation. He did what he was supposed to do. Landmark has covered everything I've needed to so far, and it's a lot more affordable than other home warranties that we've looked into.
Dear Nate of Roy, UT, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and our contractors! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed May 21, 2021
Whenever I've submitted a claim, Landmark has gotten me right to a service person. The people I talked to were very professional and gave me the best service. I've heard from somebody that Landmark is not good but as far as I'm concerned, I have had nothing but good experience with them. The last guy that came was very good. But the one before, he kind of pressured me to have stuff done and pay him $98.
Dear Elizabeth of San Antonio, On behalf of the entire team, thank you so much for the 5 star review and positive testimony regarding your customer service experiences with Landmark Home Warranty and our contractors over the last 7 years! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Reviewed May 20, 2021
When I submit a ticket, I hear from Landmark or the company that's assigned the ticket usually the same day or the next day if it's late. It's always been speedy. Even when I submitted a question on a ticket on the website, somebody called me within 2 hours. However, the website had a thing where you add your payment card on here. I tried to do that and couldn't do it. I had to have customer service add the card to the account for me. I don't know why that part doesn't work and it still doesn't work. I had several calls for service and for some reason, they didn't automatically bill the card. Somebody had called me. One of the contractors came out and said they were supposed to collect money. Landmark needs to bill a card that's already on file for that but they had to do that manually. It's weird.
The contractors has been fine. I had one come out and do a seasonal check on the air conditioner. If they're coming out to do a preseason maintenance, I would have expected them to add freon to the system if the system needed it but they did not. I had to have a separate service call and pay a separate amount for them to come back out to perform that part of the maintenance. That part seemed strange and ridiculous to me. Why do we need an extra service call for that? If the system needed freon, why couldn't I just pay a little bit extra for them to do the freon while they were here instead of having another appointment? I have two air conditioning units so it's my service fee plus the extra $30 for the second unit. I have to pay an extra $100 for them to come out and do that again. But so far, I'm definitely getting my money's worth out of Landmark 'cause I've had several things that needed to be fixed. They're not making money on me this year for the home warranty.
Dear Matthew of Fort Worth, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed May 12, 2021
I went through all of the literature that I could find out about three different warranty companies, and Landmark seemed like a good deal. It wasn't the cheapest, but as it turns out, it was a good thing it wasn't. I got into the house, and after two days, I could smell what seemed like oil burning, and it ended up that my furnace had given up its last breath. So, I had to call Landmark right away. It was still cold at that point. They immediately acted on it as quickly as they could. They got someone out here to take a look at it and to see what was needed. It was very clear that it needed replacement.
Then there was a problem with the icemaker in my refrigerator. Also, there was a problem with the dishwasher and the garage door opener, too. They backed it up every time. They got people out to me right away, and I had the opportunity to talk with them and find out what was going on. I had the phone number to call them to file a claim. Within days, they had professional guys and gals who came out. They would ask me basic questions. I had to wait for things to come in. You can't expect things to be in their storage.
I had ordered two freestanding space heaters. I got that about a week before the guy called me to tell me that he had the furnace. Landmark sent one of their long-term employees. He showed up. He was here most of the day, but he did a magnificent job. He marked on the metal what the number was for the filter and he was a delightful gentleman. A lot of the people who came in were young men who were working for a living, and they were very professional and very pleasant.
Dear Carol of Boise, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous and helpful service contractors. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed May 11, 2021
We had our air ducts cleaned to kind of help our air flow. The tech was very respectful of the property and of us.
Dear Mike of Orem, Thank you so much for the 5 star review and remarks regarding your customer service experience with Landmark Home Warranty and our awesome contractor! Connecting our valued homeowners to efficient professionals, from the first call for service to the completed repair, is our top priority, and we are happy to hear about your experience and appreciate the opportunity to help. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed May 10, 2021
Landmark Home Warranty is very straightforward in what they do and fulfilling their promise. We set up the appointment and the contractors call right before. They have completed their job. I feel good. However, you have to pay $70 for every call. They need to reduce that price and explain more the coverage they have.
Dear Josphat of Mansfield, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the opportunity to assist with all your home warranty and home services needs. Please know we are available 24/7, 365 days a year to offer our personal assistance and address your concerns in the moment. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed May 9, 2021
It's very easy to submit a claim. I just go online and request service. Then they send an email with the name of the contractor, and their phone number. They also say that I can contact the contractor directly if I haven't heard from them in four business hours. Everything's excellent so far. We have a claim for our oven and they've been trying to find a part. The oven has been broken for over a weekend.
Dear Annie of Draper, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Reviewed May 8, 2021
Whenever we call them to submit a claim, they are very personable and helpful. There has been little, if any, effort on our part. They find the contractors that can do the job and we haven't had any problem with any of the technicians. I wouldn't own a house without Landmark because you never know when something's gonna go bad, and we've had our fair share. So, it's worked for us just fine.
Dear Bob of Sandy, Thank you so much for the 5 star review and thoughtful testimony regarding your excellent customer service experiences with Landmark Home Warranty and our contractors! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! Thank you again! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Reviewed May 7, 2021
The contractor that came out here was informative. They replaced the AC unit on the outside of the house. All in all, Landmark was efficient, cost-effective, and reliable.
Dear Sonya of Houston, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty and our contractors! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you receive. Thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed May 2, 2021
The claim for the AC went fine. The technician provided excellent service. He's been out a couple times and I just pay him directly and have him provide me with my twice yearly AC and furnace preventative maintenance. My issue was with the set of visits on our water heater. There was no hot water and the technicians focused on the wrong thing. After I paid for three visits with three different technicians, the problem still wasn't solved. I was kind of being upset because we were still having no hot water in a shower downstairs. Landmark didn't return my phone call when I called about this. I thought that they’d send somebody out but they didn't want to send somebody again. I paid out at that point $180 and they wanted to charge me another $60 which would make it $240.
Landmark wanted to send out the same company and it made no sense to me because they just keep wanting to check the water heater. I went online and found what I thought the problem was. I called a plumber that I had used prior to using Landmark. I'd use them for years as a property manager and they were very good. The guy felt he knew what the problem was. Because he worked mainly on heating and air conditioning units, he recommended me to a plumber that he knew was very good. He did give me to an expert plumber and in discussing it with the plumber and what I had found online and what I thought the problem was, he thought that was what the problem was too. It wasn't stemming from the water heater. He believed it was stemming from a valve issue behind the shower downstairs.
Sure enough, when he came, the reason we were running out of hot water was from this valve behind the shower downstairs. It was broken so all the hot water would run out. It was running constantly somehow through this valve and wasn't making it into the shower. We would get a cold shower within four minutes then we'd have no hot water. It's an electric water heater so it would take a long time to recover so you’re waiting to heat the water. I had to pay $185 for that visit. I called Landmark and asked them if they would at least reimburse me. I felt like I should be reimbursed for everything but $60. If not that, then at least the copay. The guy told me no. I asked, “Can I have a supervisor or somebody call me back,” but nobody's ever called me back.
I called again and went the same round. They’d have somebody call me back but I still have never heard of them and it's been six months. They ignored me and I’m not very happy. I've had Landmark for almost two years with this house and several years at my other house. I've given them quite a bit of business and recommended them to so many people. But as soon as I have a problem, I don't get a return call.
Dear Jean of Boise, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. It is our constant endeavor to provide accurate and timely repairs, and we sincerely regret the frustration. Please know we have left you a voice message seeking to address your concerns and offer our personal assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed May 1, 2021
The spring on the garage door broke. The locksmith explained that Landmark only covered one spring, not both springs on a double door so I had to pay for the second spring. They fixed it that day and I paid for the second spring. When that opener went out, the other opener went out and only one is covered. I ended up replacing all three so that was a thousand dollars extra. The pool heater also went out and they paid part of that. That was the week after our house heater went out and that was not covered. I had problems with my ice maker in my refrigerator. The house is built weird and the turnoff was under the house so you had to lift the thing and it reached down to turn it off. The guy said, “We don't do that,” so I paid $60 for nothing.
Dear Karen of Eagle, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and competitive pricing, and we appreciate your understanding of how the warranty works. Thank you again. We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed April 30, 2021
Landmark has been pretty helpful. I've been able to get the service I need within a reasonable time frame. Submitting a claim hasn't been too bad. Typically, I've been online. Some of the classifications were a little bit hard to determine where I need to go to put in the correct information. But so far, the contractors have been good.
Dear Robert of San Antonio, On behalf of the entire team, thank you so much for 4 star review and thoughtful remarks regarding your customer service experiences with Landmark Home Warranty and our service contractors! Our top priority is your satisfaction with all your home warranty and home services needs and we love the positive feedback, and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you soon. Landmark Home Warranty
Reviewed April 29, 2021
I called one time and had two different things I needed help with. I paid for it and got it set up. I had a plumber and a locksmith and both were great so I'm very happy. If I had to do it on my own, I would have been searching, trying to decide who to choose. When I made my initial call, Landmark assigned a company then I got whoever they sent. I found out that I could request those particular contractors again if I needed to which is nice to know 'cause if you had great service with them and liked them, you want to pick them again versus just random pick.
Dear Debra of Eugene, On behalf of the entire Landmark team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with Landmark Home Warranty! Customer satisfaction is our number one priority, from the first call to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed April 28, 2021
Landmark does a good job. If they don't get it right the first time, they'll send somebody different and work with us on it. Typically, it's always done right the first time. I'm happy to have Landmark. About a couple of years ago, we didn't pay until the contractor showed up. And now, it's done all over the phone. I now have the manager's number so I call him. Some of the folks that answer the phone can't answer the questions that I have to ask. I ask pertinent questions that they aren't close to answering. The manager has a better idea about it. Plus, he'll get the right person out here. It's not that the other people don't. I just prefer to go through the manager. I just sold my $350,000 starter home. And now, I pay $400 for a home warranty where I pay 60 bucks and a contractor comes in and fixes an issue or replaces something. There's no other reason in my mind why one wouldn't get a home warranty.
Dear Robert of West Valley City, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty over the last 7 years! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback and opportunity to help. On behalf of the entire team, thank you again for entrusting Landmark! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty
Reviewed April 27, 2021
Landmark was recommended to us. I've heard negative feedback from other people, but our experience has been fairly easy. We had a garbage disposal that was not working, and they had somebody come out and replaced it. Then, the dishwasher leaked a couple of times on us. So, we called and made a claim. They sent someone out. It didn't leak while he was here. Overall, having the warranty has been worth it.
Dear Jessica of Willis, Thank you so much for the 5 star review and providing such glowing remarks regarding your customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction, and we love hearing about the value you have found in the services we offer. On behalf of the entire team, thank you for entrusting Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed April 17, 2021
The water heater went bad which caused us to not have any hot water. The claims process was fairly easy once I got to the right person. The first person I called didn't understand the process as well. I was told that they didn't cover it, without even knowing what was wrong. So I call the second person and they sent somebody out to have it diagnosed and then found out that they did cover it. The technician was professional, did his job well, and knew what he was doing.
Dear R. of ID, Thank you so much for the 4 star review and testimony regarding your customer service experience with Landmark Home Warranty and our contractor. Your satisfaction with all your home warranty and home services needs is our top priority, and we are happy to hear about your experience and appreciate the opportunity to dispatch a dependable service contractor to assist. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Original Review: April 11, 2021
I called Landmark Home Warranty during the 1st week of January 2021 to report that our water softener was leaking. After I paid my deductible fee of $65.00, Landmark contracted my issue to All State Service Group. A contractor arrived to our home 01/11/21. He tightened a connection to see if that would stop the leak. The leak did not stop, so I called Landmark again on 01/13/21 & the contractor & I set up a day to do the repairs, which was 01/25/21. The contractor arrived with another contractor who was training him. A new water softener was installed for which I paid my share of $648.00. Contractors finished & since they were professionals, I had no reason to doubt the quality of their work.
During the week of March 8th I looked into the salt container to see if I needed to add salt. Water was standing in the unit & the salt level had not decreased since installation on January 13th. I called Landmark again & they told me I had to pay another deductible because I was outside the 30-day window for guarantees. I pointed out that there was no way I could have known whether or not the unit was working even if I had looked into the unit. Landmark demanded that I must pay another deductible before they would schedule another call out.
I made it clear that the job had not been properly done during the initial installation. I also pointed out to Landmark that typically people usually don't look into water softeners no more than every 2-3 months anyway. I was told to either pay the fee or a tech would not be sent. I paid the deductible of $65.00 again & told the representative that this was wrong. All State sent a technician on 03/18/21 & he immediately said the unit had not been working because of a kinked line which he showed me. Also the line had not been properly routed as it curved around the front of the salt container and was actually aesthetically very unappealing.
The tech told me that the drain line wasn't really that important & asked me if I wanted him to remove it completely. I wasn't so sure about that, so I asked him to just reroute it, which he did, placing the drain line into the drain-pan of the water heater, which was sitting next to it. Not wanting to get burned again by Landmark, I started checking the softener on a daily basis so that if there was a problem I would be within my 30-day window. On 03/25/21, the softener still did not appear to be working properly, as the salt level had not decreased, so I asked Landmark if they would send the tech back to our property to check the function of the unit. I needed to make sure the unit was functioning properly before my contract expired with Landmark, effective 03/31/21.
The tech arrived 03/31/21 & checked several different things & after a short time he told me the unit should be working. I asked him how would If it was or not. The tech told me he needed a water sample from the furthest sink inside our home. He took a sample in a 16 oz. water bottle & told me he would send it out for testing & if there was an issue he would be in touch with me. Today 04/10/21, I have yet to hear from him. I have called Allstate Service Group several times to inquire, but it appears they're just blowing me off, as they realize that if there an issue, they wouldn't get paid. They're a pretty shadowy company too from my dealings with them.
Currently, our water softener is still not functioning. It makes the extremely loud popping noises & the salt level is the same as it was at time of installation. I terminated our contract with Landmark immediately after they forced me to cough up an additional deductible of $65.00. I told that what they had done to me was not right, as a softener is not like an A/C unit, whereas if such unit was not working, one would know immediately, whereas with a water softener, it takes time to realize there is a problem, which typically puts one outside the 30-day guarantee window. They lost a good customer here for a lousy $65.00 & obviously I would never recommend them to anyone.
Dear Michael of Henderson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. Please note in accordance with the service plan service work is guaranteed for 30 days, and we have confirmed a final appointment was completed, and the contractor advised that the water softener is working as intended. Thank you for your consideration and allowing Landmark to offer this additional explanation. Landmark Home Warranty
Reviewed April 10, 2021
We had a claim recently that Landmark jumped on and sent somebody out and fixed our dryer. We were happy about that. They are like any other insurance company. They look for ways not to pay. But when you can verify to them that it's valid, and then they respond. In previous years, I had a bit of a discussion with them about my garage door opener that they told me that what I wanted to do with that wasn't covered. So, we just got ahead and did the repair, and all was well. But they were very helpful this last time. I've had the service for two and a half years, since I've lived in this house. I'm debating whether to keep it because I might have one opportunity to use them in the course of a year. And if I didn't have them, it would cost me $400 to fix the item. But I pay them $500 a year or more.
Dear Richard of Bluffdale, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed April 6, 2021
Everything was as smooth as silk with Landmark. They could have given a little quicker response because I didn't have any air conditioner for a weekend and I got health problems, but I made it. I had fans and had the doors open a little bit. They had the AC fixed first thing Monday morning then they had to come back on Tuesday to install the parts that they found that were bad. The AC is working great now. I had the same issue last August with it and they should have replaced the fan then. But they replaced it this time when it went out again. The air conditioner guy said there was a bad bushing in the fan, so when they replaced the fan motor, it's been working like a champ.
I also had a plumbing plugged up through Landmark. The techs came right out, unplugged it, and was on the way. That was quick, too. After I called in, they were here the next day and ran a little snake through the pipe. They got it cleaned out and it's been working great since. All in all, the people at Landmark are very responsive and the contractors they got are really good. The warranty is also simple to use and it's worth the money.
Dear Julius of Baytown, Thank you so much for the 5 star review and wonderful testimony regarding your customer service experiences with Landmark Home Warranty over the last 4 years! Our top priority is customer satisfaction, and your testimony regarding ease of service and quality workmanship is everything we strive for as your home warranty provider. On behalf of the entire team, thank you for choosing Landmark! We truly value your continued loyalty and look forward to serving you again. Landmark Home Warranty
Reviewed April 5, 2021
As far as home warranties go, Landmark is great. Their claims process is excellent and they're super easy to get ahold of. They answer the phone in a timely manner and they get someone out here as quickly as possible. But the last couple times I've used my warranty, I didn't feel like I really needed it. I felt like I threw money away because so far, it hasn't really helped me with my needs. But the things that happened to my house weren't their fault and the reasons why they weren't able to repair those things weren't their fault either.
Dear Christy of Litchfield Park, Thank you so much for the 5 star review and positive remarks regarding your customer service experiences with Landmark Home Warranty. Providing best-in-class service is exactly what we strive to do, and we take pride in assisting you. Please know we are also available 24/7, 365 days a year and always happy to go over coverage options to help you best utilize your home warranty plan and ensure your needs are met. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you soon. Landmark Home Warranty
Reviewed April 4, 2021
Our oven needed new seals. I had to call Landmark then their rep told me somebody would get back with me by the end of the day. But the contractor got back with me four days later. When the tech came, he didn't have the part in stock since it was a Viking oven and he had to order in the parts. As soon as he got them, he scheduled an appointment to come put them and since the repair, the oven has been working as expected. But it didn't solve one of the primary issues that was going on. Despite that, I'm going to have to leave it as is since the oven’s at least 20 years old. I'm not even sure that they make this model anymore. We had the hinges replaced on it as well and it's not sealing as tight as it could. So I'm not sure what else can really be done with it.
Dear Casey of Millcreek, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the opportunity to assist with all your home warranty and home services needs. Please know repairs are guaranteed for 30 days after completion, and we are available 24/7, 365 days a year to offer our personal assistance in the moment. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed April 3, 2021
It has been easy to schedule the services with Landmark. We got our new house rekeyed and then I had someone come out and do the preventive maintenance service on my air conditioning. The guys were professional and efficient.
Dear Valerie of Henderson, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to make the process hassle free, and we are very happy to hear about your positive experiences with our helpful service professionals. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed April 2, 2021
Landmark Home Warranty is worth the money. I just made a phone call and they sent somebody out. Everything is draining since the service guy came out.
Dear Dustin of Surprise, Thank you so much for the 5 star review and remarks regarding your customer service experience with Landmark Home Warranty! Customer satisfaction is our number one priority, and it is always our most esteemed pleasure to connect you with helpful service professionals. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed March 31, 2021
I have been dealing with Landmark Warranty regarding my unit since 1/20/2021. They sent a company called AC Rescue to repair our unit 5 times. The issue came in when the 1st tech found nothing and decided to turn up the blower because he felt that the unit was so far from the area we were having issues when we had never had those types of issues prior to that day. After about 5 trips we decided to call someone on our own. Coomes told us we needed a new transformer and control board and he quoted us more than we wanted to spend. We decided to call our warranty company again and they sent out AC Rescue. The tech said we didn’t need a control board. We needed a new transformer. Well we later got a call saying Landmark wasn’t coming to cover it because the transformer was wired it incorrectly and we told him we had another company replace it so he blamed Coomes for messing up our unit.
Well I corrected them and let them know Coomes did no work on our unit and we even sent an invoice showing that and they still denied the claim. AC rescue claim they had a picture showing it was wired incorrectly and someone had to do it. We called Coomes. They laughed and said, "You have your factory transformer and it hasn’t been touched." I called to cancel the policy and they went through the retention process and ultimately said AC rescue refuse to come out, but landmark decided to send another company because AC rescue had the wrong diagnosis is what was told to me. Landmark sent On the Horizon out. The guy came and he looked at our unit and said our transformer was missing completely. He said it wasn’t there, but he talked to his manager and they would get it taken care of.
When he came back to install the transformer it still didn’t work and he said we needed an entire new unit. He said the tech that turned up our blower caused our unit to give out and he also wrote this on the invoice. We got a quote from landmark saying we needed to pay almost $1200 to get out unit replaced. When I spoke with the agent who called me from landmark they stated On the Horizon stated our unit failed from “normal wear and tear”. An 8 year old unit just failed when the normal lifespan is around 15 years. Ultimately I canceled the policy. I have never been so frustrated dealing with any company like I was dealing with landmark, AC rescue or On the Horizon. The crazy thing is because I never trusted the techs sent out I decided to record the conversation between the tech and I from On the Horizon and the things he said that they would do to cover for each other is unethical.
Landmark stated they weren’t responsible for what the companies they sent out did when it came to any damage. I trusted landmark. I pay landmark and they sent out incompetent techs that ruined our unit. I have all invoice even the one showing from On the Horizon saying the unit failed due to tech error, AC rescue, and they still won’t take responsibility. I will write a review for all 3 companies, post invoices and also post the conversation between the tech and I. Zero integrity.
Dear Kiondra of Desoto, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the situation firsthand. Our top priority is customer satisfaction and we sincerely regret the frustration. Please know we have confirmed a check has been processed per the terms of the service plan for the furnace replacement. Thank you again for your consideration and allowing Landmark the opportunity to have served you. Landmark Home Warranty
Reviewed March 29, 2021
I had an annual HVAC inspection that's included in my contract with Landmark and I just had to pay 60 bucks for that. I submitted the claim online and they sent me out to who to contact. The process was very easy and my experience was painless. The tech that I got was first-class. He went about his business and showed me a couple of things that might lead to a problem later but wasn't now. He also showed me some other things about the system. He was very knowledgeable and very professional.
Dear Kirk of Grants Pass, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with Landmark Home Warranty and our knowledgeable contractor! Customer satisfaction is our number one priority, and it is always our pleasure to connect you with helpful service professionals. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed March 28, 2021
Once you get ahold of somebody, the service is good and I do like it. However, it's very frustrating making a claim with Landmark Home Warranty. When you call in, it takes a long time. Sometimes, you sit on hold for several minutes. I don't know if it's gotten any better in the last 30 days but it could be upwards of 20 to 30 minutes or no one answers at all. They're understaffed in taking service calls. But when you want to renew your subscription or you're interested in new products, they'll answer immediately. I also have billing issues with them where they say that they're not able to charge my credit card or they need billing information. But when I call, they in fact have it.
Dear Christopher of Magnolia, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities and we regret the frustration. Please know we appreciate the opportunity to provide our personal assistance regarding the feedback you provided and your concerns with accounting. We sincerely hope to restore your faith in the wonderful services Landmark has to offer and thank you again for your consideration. Landmark Home Warranty
Reviewed March 27, 2021
I use the online option first. But I typically have to follow up at some point with the person on the phone. And then, the biggest difficulty is the wait times. I always wait for at least half-hour on the phone. Other than that, everyone who has come has been good. Give Landmark a look. It's worth at least comparing prices and coverage.
Dear Ryan of Conroe, Thank you for taking the time to submit a review regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction and providing hassle-free service, and we apologize for the frustration regarding hold times. Please know your testimony is vital in our pursuit as a leading home warranty provider and we are committed to improving to best serve our valued homeowners. On behalf of the entire team, thank you for choosing Landmark! We truly appreciate your business and recommendation and look forward to serving you in the future. Landmark Home Warranty
Reviewed March 26, 2021
I talked to my contact person from Landmark and he said, “Call this 800 number” if I ever had a claim. I did that and he was helpful. He walked me through it. For us who are novices in electrical, that was unique. But the rep tried to tell me the nuances of what would be covered and what was not just in case I ran into that, and that was good. It was good that he tried to tell me it was not a slam dunk, everything's covered with this visit. They should explain those kinds of things and make sure they explained it at a very simple level for the novice.
The rep then told me that he would send out an electrician, and what I would expect and what my fee was. Everything flowed well from what he said would happen and what did happen. And the technician he sent out was able to get there within 24 hours. It all worked well. He just replaced a wall socket. He only had white, and mine was that almond color. So, he left and went to his supply store and came back with the right color to match all within his time period while he was here. That was nice. He went and fixed it right away.
Dear Jan of Twin Falls, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experience with Landmark Home Warranty! Your satisfaction and providing you with informative, friendly service that exceeds your expectations is exactly what we strive for, and we are always happy to help. Thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed March 16, 2021
Landmark does not know what an emergency is. I had a tenant without hot water (water heater needed to be replaced) for 6 days. Landmark works through their process slowly. So slow that I had the Health Department call me about a complaint filed against me. I will be sure to extend my disappointment to the other property owners that assist and to all my Real Estate friends.
Dear Rachel of Salt Lake City, Landmark would like the opportunity to review the situation firsthand. However, we cannot locate a service plan under the name provided. May we please ask you to forward the contract information through the Consumer Affairs review site? Thank you for your consideration. Landmark Home Warranty
Reviewed March 13, 2021
I've been very happy with Landmark. We had gotten the home warranty when we first bought a house and we let it lapse after that first year. But we decided to keep it on this time around. We've had them deal with a dishwasher. We've had a couple of plumbing issues too. I typically can do a claim online and they follow up very quickly. The last claim was for our air conditioning tune-up and the contractor went above and beyond.
Dear John of Portland, On behalf of the entire Landmark team, thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences using Landmark Home Warranty online! Customer satisfaction is our top priority and it is always our most distinct pleasure to assist you with all your home services needs, and we appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed March 12, 2021
I used Landmark a couple of times and it was very convenient and fast. They showed up on time. They were really professional. I was very happy with it.
Dear Lori of Eugene, On behalf of the entire team, thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed March 4, 2021
It's really easy to submit a claim. Everybody is very polite and professional. We've lived in this house since October and we had the heater quit and the toilets leak. We have three toilets and they were continuously flushing so we had to have those fixed. We've had a heater guy and plumbers come out, and they've all been great.
Dear Kelley of Cottonwood Hts, Thank you so much for the 5 star review and awesome testimony regarding your customer service experiences with Landmark Home Warranty and our contactors! Ensuring prompt repairs are completed by knowledgeable professionals is what we strive for, and we are happy to exceed your expectations. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed Feb. 28, 2021
Submitting the claim was not bad. It was pretty good. I used them for their key change service and that went fine. Their contractors have all been nice but I've noticed a problem. At least on a couple of different occasions, they should have been able to solve the issue, but they could not solve the issue. So I don't have a lot of faith in their contractors anymore. There have been at least two separate occasions where the contractor said the issue was a different issue, and therefore not covered, or they couldn't do it. Then I found my own person, and that person was able to come out, and it was basically misdiagnosed by their contractors. One of these was just discovered and I'm in the process of trying to follow up with Landmark. I called and left a message on Thursday, and I have not heard back yet. But when I talked to them previously, they kept insisting that they have to have validation from their contractors.
Dear John of Katy, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation, and also being so receptive to our call. Customer satisfaction is our top priority, and we sincerely regret the frustration. Please know we are actively reviewing documentation you have submitted and look forward to providing prompt follow up in the matter. Thank you again for your consideration and allowing Landmark the opportunity to assist you. Landmark Home Warranty
Reviewed Feb. 27, 2021
Signing up with them was really easy. It didn't take much to do because it was taken care of for me. But their contractors have been hit and miss. They have very limited variety of contractors. With my AC heater, the guy was fantastic. But when it came to the plumbing, I found it interesting that there's only two of them within the area, and they were over an hour away, which I thought was kind of crazy, because I don't know how they make any money.
Dear M. of Tx, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed Feb. 26, 2021
Landmark has the most comprehensive warranty at the price point that we were looking for. So, given the choices that were put in front of us, it was a no-brainer. It’s relatively straightforward when I submit a claim. They do a good job of telling me when submitting a claim might not be the best idea as well, which I appreciate. There have been a few instances in which they have recommended that I reach out to other parties first before engaging the warranty, which is fantastic. I liked the advice. It's been a good experience.
The reps have all been very knowledgeable. The only challenge that I've had wasn't their fault. It took a while to process the contract after I closed on the house. I needed to use it five times in the first couple of weeks. So, the account showed as being inactive. It would take them 10 minutes to check with whoever to make sure that I was paid. But now that that's been taken care of, I love working with them. They're great.
The techs have been fantastic as well. We’ve had two visits thus far. The first was they came out and swapped out our locks. The technicians that came out were incredibly courteous and professional. They were safe the entire time they were here. The service itself was quick and straightforward. Everything was clearly explained to us. Then, it was the same story across the board for the guy that came out just today to fix the dishwasher.
Dear Chris of San Antonio, Thank you so much for the 5 star review regarding your positive customer service experiences with Landmark Home Warranty and our fantastic service contractors! We constantly strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed Feb. 25, 2021
Submitting a claim with Landmark has been somewhat difficult. When I have an issue and I try to schedule online, they say, “They should reach out to you.” But then, nothing ever happens. I have to do all the heavy lifting. But then, eventually, it gets done. The technicians have been really great, from the different companies that they've sent. When I've needed help, Landmark has been able to help me. But sometimes, it's taken longer than I would have liked.
Dear Marc of Orem, Thank you for taking a moment to provide Landmark Home Warranty with a 3 star rating regarding your customer service experiences. Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we regret the frustration and appreciate the important feedback given. We are also happy to confirm that the latest service request for the pre-season tune-up is scheduled. On behalf of the entire team, thank you for entrusting Landmark. We truly value your continued business and look forward to serving you soon. Landmark Home Warranty
Reviewed Feb. 21, 2021
My only gripe is that since we live in a small town in North Texas, Landmark doesn't always have more than one provider for any given thing. One time, we had a built-in microwave that they said they don't have anybody on their list that can service it. They needed to find someone and then see if they’ll contract with them to do our one job. Then during our terrible grid lockdown in Texas, they did 11 days to have someone come check our leaky water heater that flows. I talked to them that I liked the company they sent out before. But I would like whoever is the fastest to come out. Then they said that it's the only one that they contract with where I live. They need more contractors that can service us. Ours is a very fast-growing city, not just a college town. But the people that they provided have been very good and did everything we needed.
Dear Cassie of Denton, Thank you so much for the 4 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty over the last 3 years! Your satisfaction is our number one priority, and we appreciate your honest feedback as we continually strive to improve our services and expand our network of contractors to assist you. On behalf of the entire team, thank you again for choosing Landmark for all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Reviewed Feb. 20, 2021
The guy that owned the house before used to work for Landmark and so the agreement when we bought it was to keep the same warranty company. We did that. Luckily, my Realtor had had them print out a letter, saying that everything was fine. We were 10 days into our house, and the hot water heater was draining down our garage. Landmark sent the same plumbing company out. I had to pay for them to come out. They said our hot water heater didn't work. I ended up having to pay my deductible through Landmark. They repaired it because the plumbing company said it was not working when they just said that 10 days ago, it was. That was a big bummer to us. Then, our AC went out during the summer in Arizona and I had a newborn baby at the time. It took the company two and a half weeks to even be able to order the part. They said they could have rushed the parts, but Landmark said it wasn't an emergency.
There was a lot of miscommunication, like the ball-drop on things, and things that when I signed up my policy, I thought were covered, and then turns out they weren't, and the thing is, I've even asked them multiple times. Somebody would tell me something and I would get their name. Then, I asked them to go back and listen to the call since they recorded it. But it seemed like that didn't even help either. That's not their policy, or that's not how things work. They can tell you whatever it is they want to tell you, and then they don't stand behind what they say. I've had to reach out to them with situations, and I had to follow up with them, and take so much time out of following up with them. When you sign up for the policy, they don't notify you that it's covered up to X amount of money.
Recently, I thought the water softener was still working. I also noticed my son's skin started breaking out. Landmark sent a plumber out and said that the unit stopped working and was not filtering through our house. My water bill was $240. It was more than my SRP and my gas bill together. They just said that they're only paying out up to $500, and a water softener unit doesn't even cost that much. So, either way, I would have to end up paying out-of-pocket, which, they said, “This is covered.” It's like, “Oh, they just expect you to read the fine print.” Overall, it's been a rocky road with them.
Dear Tiffany of San Tan Valley, Thank you for taking the time to write a review and provide feedback regarding your customer service experiences with Landmark Home Warranty. We always strive to deliver accurate information and set proper expectations, and we regret the frustration. Please know we have reviewed the service history firsthand and confirmed completion of all requests mentioned. In addition, a check was exported to the property address to aid in replacing the water softener. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed Feb. 19, 2021
The claims process was extremely easy. When the furnace went out, the contractor that Landmark sent was awesome. The tech was able to get everything repaired quickly.
Dear Chuck of Star, Thank you so much for the 5 star review and awesome remarks regarding your customer service experiences with Landmark Home Warranty and our wonderful contractor! Our top priority is customer satisfaction, and your testimony regarding ease of service and quality workmanship is everything we strive for as your home warranty provider. On behalf of the entire team, thank you again! We truly value your loyal business of 7 years and look forward to serving you in the future. Landmark Home Warranty
Reviewed Feb. 18, 2021
Filing a claim to Landmark is really easy. I can go online or call their number. When the technicians come, they're really good. They come to do their thing and leave.
Dear Mike of Mesquite, Thank you so much for the 5 star review and positive remarks regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction, and we are happy to know you have found convenience and ease in the warranty process. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Reviewed Feb. 17, 2021
We purchased a house in Green Valley, Arizona, and moved in on April 30 of last year, and a one-year warranty came with the property. It was very nice. I was in contact with the lady from Landmark a couple of times. She explained to me what it covered, what it didn't cover, and a whole bunch of other options. We had a chance to use the warranty for my garage. My garage opener somehow malfunctioned. I called landmark and they had the contractor come out and assess it. They had to replace it because it was shot. The fee was $65 and I paid that on my credit card. It was a good experience.
Recently, I got a letter from Landmark that they were having a special on pre-air conditioning service, to come by to check your air conditioning. So I did that and I had another good experience. The tech assessed the air conditioner. He had to bring a certain thing out to retest one of the electrical things. Then he came back a couple days later, and it was okay. I paid another $65 for that service. But I was very, very satisfied. Now, I'm waiting to see when my renewal will be coming up.
Dear Chuck of Green Valley, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and our wonderful service contractors! Our top priority is your satisfaction and exceeding your expectations with quality workmanship, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Landmark Home Warranty Company Information
- Company Name:
- Landmark Home Warranty
- Company Type:
- Private
- Year Founded:
- 2004
- Address:
- 3630 West South Jordan Parkway Avenue
- City:
- South Jordan
- State/Province:
- UT
- Postal Code:
- 84095
- Country:
- United States
- Fax:
- 866-306-1888
- Website:
- www.landmarkhw.com