Landmark Home Warranty Reviews
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About Landmark Home Warranty
Landmark Home Warranty offers coverage for home appliances and systems — including air conditioning, furnaces and plumbing — in Arizona, Idaho, Nevada, Oregon, Texas and Utah. The company merged with American Home Shield in 2023 — as of publishing, any new Landmark warranties will be provided by American Home Shield.
Visit www.landmarkhw.com- System tune-ups
- No-fault coverage included
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- Coverage not available in all states
Landmark Home Warranty Reviews
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Reviewed Oct. 23, 2022
Landmark sometimes missed connections with the service provider. Last time, we had a guy that never showed up and I called Landmark and they didn't know anything about it. The person who didn't show up for the appointment caused more harm than good. Because when they were moving our washing machine out to fix it, they broke the front panel on the dryer. They never told us about it. We're just assuming that but it worked fine before. Then, the washer leaked after they fixed it. But the new people who came were awesome. They fixed it right away and they were very easy to work with. There was another time where our dishwasher was leaking and Landmark gave us $70 toward it to buy a new one. They wouldn't fix it.
Dear Timothy of Texas, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction and providing best-in-class service to our valued members, and we sincerely appreciate the opportunity to assist with all your home warranty and home services needs. Please know we are always available 24/7, 365 days a year, to offer our personalized assistance and address your concerns at the moment. Thank you again for allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed Oct. 22, 2022
I like Landmark’s quick turnaround and they are very nice to talk to. I’m not happy with the contractor that came out but Landmark did their job. The tech said the blower motor didn't need to be replaced. It just needs to be maintained. I asked how long of a warranty I have on his repair. I don't get a warranty. If something goes wrong with it even after he walks out the door, I got to put a new claim in. The blower motor is not working at high efficiency. But I don't wanna spend all the money to get another claim out. So, I'm just letting it go as good enough.
Dear Michael of San Bernardino, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction while offering comprehensive coverage, quality repairs, and keeping premium costs competitive, and we sincerely appreciate the opportunity to assist with all your home warranty and home services needs. We have also left you a voice mail message and we are always available if we may offer additional assistance. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Oct. 21, 2022
I had to call Landmark a couple of times and they were very responsive. I had somebody contact me within 24 to 48 hours with my issue. Then, we made appointments and the techs came out when they said they were going to come out. They resolved whatever needed to be fixed. Landmark has been good and they've saved us quite a few dollars for the amount that you pay for the year. The heating element quit on our microwave and it was too expensive to repair. So they just replaced it and at this moment, I’m waiting for the check for the microwave to come through. This last claim was a little bit rougher than the first one. I had to call the techs to tell them the parts were at my house and they said they would get me scheduled. I had to follow up with them. But other than that little hiccup, they were very good and qualified.
Dear Ms. Debra, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Oct. 18, 2022
My water heater started to leak and damage a couple of walls in my laundry room and garage. I contacted Landmark on how to go about getting it fixed. There were several appointments made and people came out and fixed the problem. Everyone was nice and friendly. If there was anything that I would like to change, it would be the companies that they send out not being available on weekends. It’s always Monday to Friday kind of thing and if something happens, then it’s hard to get somebody to come out. I had a plumbing issue in my bathroom and it took me longer to get somebody to come and help me because it happened on a weekend and Landmark wasn’t as helpful.
Dear Shandea of Tucson, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is providing best-in-class service to our valued members, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed Oct. 4, 2022
Landmark Home Warranty makes me very happy. 9 times out of 10, they're right on top of it. I appreciated that. And the people that you talk to are always so professional. I know what they are talking about. They are able to dumb it down if necessary. But they don’t talk down to you. They’re very clear on what needs to be done and said. Also, the technicians were professional. My air conditioner went out, and I had to get a new compressor. They were on it and did it as fast as possible. They had to order out parts, so they could only do so much. But as soon as they had the parts, they made sure they were here. It only cost me $260 versus what it could have cost. So, I felt amazing about it.
Dear Stephanie of Irvine, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and your service professionals! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Oct. 3, 2022
We had an air conditioner condenser go out, and Landmark Home Warranty replaced that. And we just had a furnace go out and they covered all of it except for $600 worth. So, we've gotten our money's worth. We also had a plumber go out there and he repaired everything just for the price of the visit. That was good. I would recommend Landmark.
Dear Melissa of Bellevue, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Sept. 28, 2022
I've used Landmark this year several times. Each time, they found somebody for me. We've had a lock changed and the furnace, the air conditioning and a dryer serviced. There's somebody at my house right now finalizing my last call. The only thing that is a little concerning sometimes is what they cover versus what is wrong. There is a disconnect. When I have a home warranty service, I wanna know exactly what they're going to cover when I'm asking them for it. The nuances of what you pay for versus what's covered is annoying. The service technician will tell you if they're not going to cover it but Landmark doesn't say that.
Dear Tess of AK, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction while offering comprehensive coverage, quality repairs, and keeping premium costs competitive, and we sincerely appreciate the constructive feedback. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Sept. 24, 2022
I've been a Landmark (LM) customer for a few years (and the overall experience has been typical for a home warranty company) but my most recent experience in attempting to get our A/C fixed in the middle of the Texas summer has been demoralizing. I first called in the issue in August 5; and now we sit on Sept. 24 - and the repair has not been started. It took the contractor a week to come out and diagnose the issue (faulty blower). The remaining 40+ days have been consumed with LM taking its time to authorize the part order, not following up on the part shipment, not realizing that the shipment had been lost for two weeks, refusing to order a new part, attempting to blame the contractor for the lost shipment, telling me that the recipient is responsible for filing the lost freight claim, and the most infuriating of all, not apprising me of what is happening.
For the last two weeks, I've called its customer service line every day (sometimes twice a day) to get updates. LM's outsourced customer service folks from Manila generally do a commendable job (I've talked to more than a dozen of these folks by now) of reading updates to me and (in their words) escalating the issue. Indeed, I've been told that this issue had been escalated to Purchasing, to Customer Relations, or to Contractor Relations. But, as we sit here, 40+ days without A/C, no one (I repeat, no one) from LM's US-based personnel has called me (or otherwise contacted me) to explain to me what is going on and what they are doing, let alone apologize for this sham of an experience. As far as I can tell, LM is engaged in an interminable staring contest with the contractor, while hanging its customer out to dry. This entire process has been utterly demoralizing.
Dear Victor of Frisco, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand and being so receptive to our conversation. Customer satisfaction is our top priority, and we sincerely regret any frustration. We believe the matter has been amicably resolved and we are always available if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed Sept. 16, 2022
I’ve been a long-time customer of Landmark and it used to be good. But I see a declining service. I get a later response to my calls. With my last issue, the guy I talked to was really helpful in resolving the situation but it was also painful. They asked me if I had some leaks from the faucet and they sent me a guy who was intent on doing some mitigation work because of the leak. Some minor damage has happened. They took advantage of it based on my experience and charged thousands of dollars. I had to pay out of pocket quite a bit after the deductible from my home insurance. They were disappointed and they abandoned me. After that call, it took more than two weeks to resolve that leaking faucet. When the next cycle comes, I will seriously consider whether I should stay as a customer of Landmark or just take care of things myself.
Dear Can of Salt Lake City, Thank you for taking the time to write a review and sharing important feedback. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. We have confirmed your service request has been successfully completed according to the terms of the warranty. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed Sept. 13, 2022
Every time we call, Landmark helps us with any issues that we have. The first claim was for the washer. They weren't able to fix it, so they sent us a check. The other claim was for the pool. We didn't like the first person that went out. We told Landmark not to send them back to our home. They sent another contractor.
Dear Danny of Yuma, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Sept. 2, 2022
I called Landmark and the claim process was fairly easy. A tech came and fixed the issue. He was the friendliest person I've ever met. He was a young guy who enjoyed his job and laughed at the job that was done before that failed. He was so much fun. Landmark was good. They were following the procedures and jumping through the hoops to make sure things were done properly. The people they sent out to do the job were great.
Dear Mr. Joseph, Thank you so much for the 5 star review and sharing such positive testimony regarding your customer service experiences with Landmark Home Warranty and your excellent service professional! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we sincerely appreciate the wonderful feedback. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Sept. 1, 2022
We had an issue with the dishwasher and an issue with the air conditioner. The service people that came out were both very good. We need a new compressor for the air conditioner and the service guys are supposed to come today.
Dear Raymond of CA, Thank you so much for the 3 star review regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed Aug. 20, 2022
I'd recommend Landmark. It's peace of mind. But the speed of the process could be improved. Our AC was out and we had a 100-degree weather but we couldn't get somebody out for almost two weeks. That was frustrating. I had to call in somebody to fix it and pay for it out of pocket. Once the appointment finally came, we had roll back what was fixed so that Landmark could pay us for the repair.
Dear Cody of Portland, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your continued business and recommendations and look forward to serving you again. Landmark Home Warranty
Reviewed Aug. 12, 2022
When I bought my house in 2019, I was given three warranty places to choose from and I thought that Landmark did the most for the money that I had to pay. I just call in and I tell them what's wrong and I always get a couple of questions like what have I done to troubleshoot. I'm like, "I'm a 60-year old woman. I haven't done anything." They just do that to make sure that what I'm calling for is really broken that day and it hasn't been broken. Everything that I've ever asked for, they've come and sent somebody and fixed everything. Everybody's very nice.
Dear Sherri of Las Vegas, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed Aug. 7, 2022
I had a claim with my garbage disposal and it was something quick and easy. The techs came out and did the service. The biggest thing I had was an issue with my refrigerator and the company that Landmark sent had to come out three times before the vendor that finally diagnosed the issue came out. Then, they had to order a part and come back out again. But that had nothing to do with Landmark. That was all the people that they used. It did take a very long time and I understand. I almost bought a new fridge but I did not give in. I said that I was gonna ride out not having a fridge for a month.
For the most part, the contractors that Landmark had were good. I liked the contractor that they sent with the fridge. It was just they sent the same person twice. Then they finally said they were gonna send a more senior tech. It wasn't the greatest experience but it wasn't bad. It got fixed, which is ultimately what you want. A couple of years ago, we had a storm and we were at 7 degrees and the electricity was out for three days. It was off and on and it shorted out one of my ceiling fans. So, I had an electrician come out. He didn't even look at the issue. I told him what happened and he said he couldn’t do anything for me. So, that part sucks when you spend that kind of money and they don't even look at the thing. I was disappointed with that guy because I said I was going to buy a new ceiling fan and I asked if he could install it. He said yes. So, I tried calling him but he never called me back. So, I wound up hiring a different electrician to get it installed.
I like Landmark Home Warranty’s service. I hear about other people who have different home warranty companies and it sounds horrible. So, overall, Landmark is good. Their website sucks though. It's still in the early 2000s and it needs some help. It's very antiquated. I haven't been able to log on for a long time nor can I reset my password so I can log in. It doesn't help. I kept hitting the reset password and I got nothing. You're supposed to check your email and then click the reset button. They should spend some money on their website and getting it so it's user-friendly. But whenever I call Landmark, which is what I have to do now to order service, they're great. It works very well.
Dear Amy of Oxnard, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed Aug. 6, 2022
Landmark is a very good company. So far, everybody they have ever sent out has been excellent. When our air conditioner went out, they handled it the same day, and thank God ‘cause it was 105.
Dear Donald of Portland, Thank you so much for the 5 stars and sharing such thoughtful remarks regarding your excellent customer service experiences with Landmark Home Warranty! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business of 3 years, and we look forward to serving you in the future. Landmark Home Warranty
Reviewed Aug. 5, 2022
Having Landmark, I am always able to open a claim and get the things fixed. There's always an expert who comes. They know very well about the issue. But sometimes I have to wait on the call for very long. Also, when my pool got issues, I was expecting that my heater was covered but Landmark said it was not. There were two cases wherein my cooktop lighter was not working. It was so old that it got rusty. The contractor was not able to open to replace the part. Landmark told me if it could not be replaced, they could give me the price to fix it. But if I accepted the price and didn't fix it, then I could not do any further claims on it. So, I did not accept the cash. They said if I could find some person who could open that part, then they would come and fix it. I couldn't find anybody who could do that, so I just left that claim as is.
Dear Anees of Dallas, Thank you so much for the 4 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty over the last 6 years! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we sincerely appreciate your understanding of coverage and the warranty process. On behalf of the entire team, thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 31, 2022
The customer service has been 50/50. 50% of the time, it's good. When my water heater went out, I filed a claim, talked to someone, and the very next day, the person was out there calling me, saying, “Hey, I don't got time today. I can be there tomorrow.” Then got it fixed right away. It took less than 72 hours to get the whole problem taken care of. But when my AC went out, I had to go through Landmark’s red tape and it dragged that thing out almost two and a half weeks to get it fixed. But it was something simple. As soon as they told me who they were trying to find as a contractor, I did a quick Yelp and Google review. The guys got the worst rating ever and I told that to Landmark. I said, “If you don't have a contractor in this area, I’d just want the approval to get my own.”
For every single thing, I had to wait 48 hours for the contractor to call me. But he didn’t. Now, I gotta wait 48 hours for Landmark to decide that they're gonna get another contractor. If they do, I gotta wait 48 hours for that person to call me, which they didn’t. Then I gotta wait 48 hours for Landmark again to decide whether or not they wanna approve me getting my own guy and just reimbursing me. So it's ** like that that really makes me think that it's not worth it to pay the money that I do each month to cover what's on my house.
Dear Michael of Boise City, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to our communications. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely apologize for the frustration. We have confirmed that Landmark authorized the option of having the service completed and reimbursed outside of the warranty, and we have also left a voice message with our contact information if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed July 30, 2022
So far, service is good. They're there when I need them and they're there when I don't. My air conditioning unit needed to be repaired and they got someone out and he fixed it. It was awesome. Requesting for service doesn't take long. Sometimes they have to go down a list of who their contractors are but if I tell them, "Hey, this contractor is not getting back to me." they'll reassign somebody else right away.
Dear Mary of Oakland, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty over the last 9 years! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf the entire team, thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 29, 2022
My air conditioner was blowing hot air and the technician came and fixed it. He was a very good service person. But then it started not cooling the way it had before. Before, it would come on and when it reached the temperature it would turn off. But now, it runs and runs and runs. He said it takes one hour to have it go down one degree because there's humidity. But there's always been humidity. Before, I would turn the air conditioner down and then turn it off at night. So in the morning, I turn it to 67 and it would take a little while to get down to that degree. But now this thing is going on and on and on. I'd like it to work the way it was.
Dear Margaret of Tucson, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Please know that we have left you a voice mail message if we may be of additional assistance. Thank you again for choosing Landmark! We truly value your continued business of 4 years and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 28, 2022
We have some other company, but I like Landmark better because whenever I call them, they have a good service. Their vendors are very good. They came here as soon as possible and they satisfied me. After the service, they call me also to ask if everything is okay.
Dear Malik of Tyler, Thank you so much for the 5 star review and providing such kind remarks regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is our top priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 26, 2022
This is my second time using Landmark, and I had really good experiences with them. I had a claim for an electrical problem I had in my master bedroom. I'm having some issues with my AC and they're coming out today from 2:00 to 3:00 to look at that and see what's going on.
Dear Rodolfo of Boise City, Thank you so much for the 5 star review regarding your positive customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 19, 2022
Large co-pays for covered items ($700 water heater, $330 water softener), service calls are $65, even if the problem is on their end. Denied coverage on items I paid an extra premium for (pool pump, cost me an extra $2000). Worst customer service I have ever encountered: The All-State contractor who installed my water softener cut power to the dishwasher and garbage disposer, cut the line to the refrigerator ice maker and water dispenser, didn't install a gasket in the sink plumbing tie-in, and didn't seal the water softener canister... I've had leaking into my cupboards since March.
I've written 4 emails (no answer), called at least 20 times, still not resolved. Long on-hold times, call center only (no dispatch, no agents, no one in leadership has a direct extension). Be prepared to explain the situation from the beginning every time, to a representative who struggles to understand English. It takes at least 45 minutes to speak to a supervisor, who reads an apology from a script. They'll say the repair needs a second, then a third opinion (at my expense), approval needed from authorization department, then approval from customer relations department, they'll call back in 48 hours... doesn't happen, rinse/repeat, and now it's the end of July and nothing is done.
It's been since March. I still don't have a a working water softener, but now I also have water damage to the cupboards, a weird rotting smell in my kitchen, leaking plumbing, and a broken refrigerator water dispenser/icemaker. If I had a time machine, I'd go back and tell myself to set fire to that $700 paid to Landmark for the home warranty, and I'd be ahead.
Dear Amber of Henderson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority and we sincerely apologize for the frustration. We have arranged for the unit to be reassessed and will continue to monitor your service request to ensure completion. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed July 16, 2022
I had a garage door opener that wasn't working. I was shut inside. I had a guy come out and he took care of that. I also had somebody come out and do a rekey in the house as well and that went well too. The guys that Landmark had sent me so far were both very personable and professional, and in and out. Didn't make me feel stupid for some of the things. They were good. They were more professional than some that I've had that are not under a warranty. I've been very pleased with them.
Dear Kathleen of Boise City, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 15, 2022
I had a condensation a couple of weeks ago and Landmark sent a company out. The guy seemed very nice and knowledgeable. He took all of the pictures with the things that were wrong up there. The pan was rusted but it hasn't rusted through. In order not to have another situation where I would have another leak, the tech was going to have to replace that pan, which is expensive. Why would Landmark not want to go ahead and replace that pan for preventative issues? If they have to send out another company, it's gonna cost them more money.
The other issue was in the ductwork. I don't have very much airflow in the living room and one of my bedrooms. But the rest of the house is really cold. The electrical cord is leaning on top of the one ductwork that comes to the two rooms and is cutting off the airflow. Why not go ahead and fix that problem now? It's because it's expensive. All of these things that have to be repaired would be over $1,600 because I need Freon. Landmark only covers $20 a pound. I have four pounds in there now and I need another three pounds. That's another $660. It's really a catch-22. If they have to replace the whole unit, it's better for me to pay my yearly fee.
It seems like Landmark just wants to repair instead of replace things. Another things is I had a problem about two and a half years ago with the unit outside. That was fixed. But I then had another issue with the air conditioning and the techs had to replace something else. Why didn't they tell me at that time that the problem with the electrical cord? It was wrapped.The people that Landmark was hiring were not credible AC people.
If a person is researching companies, he really needs to sit down with Landmark and go through what they cover and what they don't. It's one thing to think that if you have a problem, they are gonna take care of everything. But it isn't that way. They only take care of the issue at hand and not care about anything else. With the condensation leak I had, the techs had to cut out part of the ceiling and the insulation and I have to pay for all that. And when the pan leaks through, I'm gonna have the same issue.
Dear Lucille of Riverside, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. Please know we have left you a voice message seeking to address your concerns and have also provided our direct contact information if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed July 12, 2022
I submitted an online ticket on May 30, 2022, due to the thermostat on my HVAC ceasing to work. In the notes, I specifically stated, "It is a Lennox iComfort unit, dual zone single unit for a 2 story home" because I knew this would require a Lennox Certified Technician. The first company was scheduled for a couple of days out and came to the house. The technician ran some tests and determined that the thermostat was indeed bad. However, he then stated that they were not certified to work on the Lennox systems, and that he talked to Landmark and they would be giving me a call. Nobody from Landmark gave me a call.
The second company was then dispatched days later and scheduled under a "second opinion". He also determined that the thermostat was bad, but they also could not work on the Lennox systems. He also stated that he spoke with Landmark and that Landmark told him someone would call me. Nobody from Landmark gave me a call.
Growing increasingly frustrated after waiting to hear from somebody from Landmark, I finally called and spoke to a customer service representative to get an update. I explained what had happened so far, and asked what the next step was. She stated that they were trying to find a Lennox Certified company to come replace the thermostat, and that it would take another 24-48 hours for that to happen. I truly believe that if I had not called, my case would have continued to sit there with no action being taken. Please also keep in mind that it has been over 100 degrees every day since the thermostat broke, and had been almost two weeks by the time I had to call to follow up on my case. While on the call I asked to speak to a manager so that I could verify that my case was being worked on expediently. She stated that a manager would call me within 24-48 hours. No Manager from Landmark gave me a call.
Finally, the THIRD company was scheduled and came out on Friday, June 10th, 2022. He also determined for a third time that the thermostat was bad, and that he would need to replace it with a Lennox iComfort S30 thermostat that can only be purchased through Lennox. Luckily, they actually are certified to work on Lennox systems. Since it was a Friday, he said it could be later that afternoon, or Monday, depending on when Landmark approved it, and that Landmark said they would call me. Nobody from Landmark gave me a call.
On June 15, 2022, I called Landmark to follow-up because I still had not heard anything on my case/work order. The customer service representative checked on my case and said it was in the review process and that I should receive an email today whether it is approved or not. I then stated that I had asked for a manager to call me on my last call and never received a call back, and she stated she would put in the request to have a manager call me, and that it would take 24-48 hours. I never received a call from a manager. On June 15th, I then sent an email to customercare@landmarkhw.com to see if I could get a response there, but no one responded there either. I sent a follow up email on June 19th, and also never received a response.
Finally, I called on June 20th and spoke to a representative again, he said my case was still under review. I asked to speak to a manager again because he could not tell me why it was taking so long to approve a thermostat in the middle of summer with 100 degree heat. He said he would. I finally received a call later that afternoon from a manager based in the United States, and he told me I had two options- I could pay $1000 to have the board switched on the A/C unit to work with some different thermostats, or I could take a check for $350 and have the work done myself. I opted for the $350 because there was no option to have my thermostat replaced correctly. The new thermostat cost $799 from Lennox because it is a special thermostat required to work with my system, so I had to pay more than half of the thermostat, and still had to have someone come out and install it because it required new/different wiring.
Then on July 11, 2022, I called to open a new request for a separate issue, and they asked me if I had submitted proof of repair. I stated that I had not because no one told me that I needed to, they did not send any paperwork with the check, and I did not receive an email with instructions either. I also explained that the manager said when he was sending the check that I was responsible for the repairs, so why would I need proof of repair? They would not send out a company to check on the new issue until the proof of repair was submitted.
I have paid over $700/year to this company for 3 years and have definitely not come close to a return on my investment. They will do anything and everything not to have to pay for your repairs. Also, Landmark is owned by the same company that owns American Home Shield, OneGuard and HSA Home Warranty, so stay clear of all of them because they all use the same call center and all have the same terrible customer service.
Dear Justin of Keller, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that a check has been processed on your behalf for the thermostat replacement and we are also available if we may provide additional assistance. Thank you again for for allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed July 11, 2022
I called for an electrician and it went fine. Contractor was decent too. I made two requests. The electrician came the first time and fixed the issue, then another issue came up after that. Essentially, it was just a fuse that was triggered, so he came back and released it. Now, it's good.
Dear Joseph of Los Angeles, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty! Providing service professionals that are dependable and knowledgeable is our number one priority, and we are happy to hear about your experience. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed July 2, 2022
It's very easy to submit a claim with Landmark. So far, they've been very good about the claims. The contractors that they use are very professional and efficient. We're very happy with them. I had a claim recently with our central air unit. They sent out a contractor immediately. Catching Air was the company. They diagnosed the problem and Landmark approved it within days. It was done as soon as the part came in.
Dear Lisa of Jersey City, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Catching Air! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire team, thank you again! We truly value your continued business and recommendations and look forward to serving you again. Landmark Home Warranty
Reviewed July 1, 2022
I've only needed Landmark a couple of times. The service fee to have someone come out is the same cost as if I hired someone. So I haven't seen much benefit in it for me. But they've been easy to work with. The techs have been good. They're fine. I just don't know if the cost is worth it.
Dear Justin of Boise City, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. Please know we are available 24/7, 365 days a year and always happy to help you best utilize your home warranty plan and ensure your needs are met. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Updated review: June 29, 2022
Landmark Home Warranty has come back with two options for us. Coverage of the compressor with a still large out of pocket for us or a buy-out cash offer for the work. We had a third opinion by a highly regarded local firm who confirmed that the first two contractors did not complete an accurate review of the issue. We have three A/C units and three units in the attic with the associated correct coils for the 2.0, 2.5 and 3.0 ton AC units. We are happy to take the cash offer which will be applied to the work done by the AC contractor/owner that we are most comfortable with. Given we have only lived in the house for 9 months and should not be denied work because of a reported installation which occurred 10 years ago (an inaccurate resulted conclusion), I am happy to have some payment by the home warranty we recently renewed.
Original Review: June 23, 2022
We purchased a home and moved in September 2021. The home was built by the previous owners in 2012. One of the AC compressor units has gone out and Landmark is denying the service coverage citing that it was incorrectly installed 10 years ago!!!!! We have lived in the property for 9 months and had no way of knowing there might be an issue. It was not identified during the thorough inspections during purchase. I question if they are going to deny all of our claims for any appliance built by this reputable builder in the area and also the two other AC units at the house. BEWARE of the "INSTALLATION EXCLUSIONS" in their contract.
Dear Jane of Cypress, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to our efforts of assistance. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that a check has been processed to assist in the air conditioning repairs and we are also available if we may provide additional assistance. Thank you again for your consideration. Landmark Home Warranty
Reviewed June 21, 2022
Absolutely horrible. We requested a plumber for an issue in our home. We were told by Landmark that they did not have any contracted plumbers in our area and it would be up to us to find a plumber willing to give a quote, get it approved and then get the issue fixed. I could not find a plumber willing to do make multiple visits and possibly not get the quote approved. I canceled the policy as it was totally useless for us. Almost a year later I get a surprise call from a collection agency for the service fee from the nonexistent visit and a cancelation fee. What a load of crap! A fee for canceling a service that you are unable to provide.
Dear Marla of Decatur, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities, and we regret the frustration. We have left you a voice message seeking to address your concerns and offer our personal assistance. Thank you again for your consideration and allowing Landmark the opportunity to have served you. Landmark Home Warranty
Reviewed June 15, 2022
The refrigerator stopped working but they weren't able to fix it. But it was okay. They were gonna offer $600 to buy a new refrigerator, but we haven't claimed that yet. But the claims that we've done with Landmark have gone pretty smoothly.
Dear Dee of Santa Fe, Thank you so much for the 4 stars regarding your customer service experiences with Landmark Home Warranty and being so receptive to our call! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf the entire team, thank you again for choosing Landmark! We truly value your loyal business of 5 years and look forward to serving you in the future. Landmark Home Warranty
Reviewed June 4, 2022
I've had a good experience with them and I'm very pleased with their service. The reps were very pleasant to talk with and very professional. The techs were all very helpful and they had suggestions. They explained what they did and what was going to happen.
Dear Jo of Salem, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty and your service professionals! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Reviewed May 23, 2022
I used the warranty when we had locks changed and when we had an AC tune-up. The appointments were fast and I was able to get a scheduled appointment within three days from the time I called. Also, the techs were wonderful and polite. This last one I had, I appreciate them using a mask when they came into my home and I didn't even have to ask them to do that. I was very happy. I asked the AC tech to come back out because before the appointment, I was smelling some sort of oil fumes and I forgot to mention it because we both had on masks. It wasn't on my mind till after they left. They're gonna come back out Tuesday to see if there's anything they can do.
Dear Denise of Green Valley, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is our top priority, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Reviewed May 22, 2022
When I got the house, there was only one key and I didn't feel comfortable with that. I got a thing in the mail from Landmark about rekeying for $60. I called and set up an appointment. I liked that when I set up the appointment, they were in a timely fashion. The company came out, did everything that they were supposed to do, and gave me two sets of keys. The worst thing that can happen is I get a hidden fee somewhere or someone says, “No, I won’t do this”, but I've never had that with Landmark and I've used them a lot.
Anytime that I've done something or had issues, their customer support has been right on it making sure that I was happy with what was going on. I liked the fact that they follow up and when the seasons change and it's time to have my central air looked at, they send me a notice. I had an issue with the garbage disposal so I called Landmark and they sent somebody out who fixed it. Everything was fine until the next time I went to use the garbage disposal and it didn't work again. I made another call and they came out. The tech said I gotta use the garbage disposal in order to keep it working.
The garbage disposal didn't work again and the contractor came out for the third time. They said they were gonna check and see what was really going on with it. Then, the tech said I really need a new garbage disposal. Landmark replaced it and made it good for free because I had people out three times for it. I was very happy with it.
Also, I really like each tech that has come out. They would have been the type of people that I would have picked myself. They're very respectful and tell me point blank that they've had their shots and ask if I want them to wear their masks. Although it seems that in my area, there aren't a ton of contractors for some of the services. I've been happy with who I've had but they could expand on the number of vendors they have in these areas.
Dear David of King City, Thank you so much for the 5 star review and sharing such positive testimony regarding your customer service experiences with Landmark Home Warranty! Our number one priority is customer satisfaction, and we love hearing about your experience and the value you find in the services we offer. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty
Reviewed May 21, 2022
The garage door spring broke. The contractor had to come back because they needed a second person. But everything got resolved after they came back. If my problem is something that can be taken care of by most of their vendors, most of the time, it's not an issue. But the time I had before them, I was not happy with them at all. I had a part that was out in my refrigerator and it took almost three months for the part to come in. They would not replace the refrigerator. They were like, “We're going to wait for the part.”
Dear Dori of Nampa, Thank you for taking the time to submit a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is member satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. We are pleased that the parts have been installed and cooling has been restored to the refrigerator. Thank you again for your patience and consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Reviewed May 20, 2022
I had things like my refrigerator which has been fixed. I'm happy with that. The tech checked everything but it leaked again. I did the recall for that one and wanted them to come back. However one of the service people for plumbing was not very professional. They didn't even have a towel or a wrench. The tech just had to open some valves and clean those up because I had a clogged pipe. They left and the sink started leaking. I knew it was because of what they did. I asked Landmark to send me somebody else because I didn't want to deal with them. I told them that I would pay the $70 extra. Everything else has been okay. Every time we have a problem, I get a call immediately. It's been a really good experience with Landmark.
Dear Shahrzad of Colleyville, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Updated review: May 18, 2022
Today on 5/17, I received a call from Tricia, Landmark. She was very courteous, very professional and looked and my escalated case. She took care of the issue that had been pending. She was able to request a replacement refrigerator. I was very happy to find Tricia!! Thank you for helping resolve this issue.
Original Review: May 17, 2022
My refrigerator started having issues three weeks ago. After sending the first technician out, Landmark requested a second opinion. The second contractor concluded I needed a new compressor. The contractor could not find the compressor so they passed back to Landmark and they placed a request for part to be back ordered. The agents are always nice, but nice does not fix this situation. The whole point of having a home warranty company, is to have issues resolved fast and without excuses. Please read fine print because they have lots of exclusions. See below: F. THIS CONTRACT DOES NOT COVER 8. Failure to provide timely service due to conditions beyond LHW's reasonable control, including but not limited to, part or equipment delays or labor difficulties.
So after three weeks, having small children at home and my 88 year old mother, requiring diabetic meds to be refrigerated, we still have no refrigerator. They always start their emails with this, “Thank you for allowing Landmark to review your situation again to ensure accuracy. Providing timely repairs is our top priority, and we sincerely regret the frustration.” But they will not honor the agreement of providing timely service.
I am reporting this here, Better Business Bureau, Federal Trade Commission and any other customer sites I can report this less than poor experience. I will also contact my realtor and the three title companies we have used to report this company for failure to provide stated services. In my case, since the part is back ordered without any ETA on part, I have to sit with no refrigerator indefinitely since there is no service level on repair times. And Landmark wi state, “well we ordered your part, that will never come in so it’s totally ok.” Although the first technician recommended replacement and I have the texts, I guess I will have to send to small claims court for them to honor.
Dear M of Bruceville, Thank you so much for the updated 4 star review regarding your customer service experiences with Landmark Home Warranty and Tricia! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Tricia loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future.
Reviewed May 15, 2022
I like Landmark's contract and the way they work. I've used them several times and each time I called, they were very responsive. Their reps are very knowledgeable and helpful and they always make sure that my needs are taken care of quickly. They send their technicians out immediately whenever I needed and they process my claims immediately whenever I needed a reimbursement. They have been great to work with.
Dear Radene of West Valley City, Thank you so much for the 5 star review and providing such thoughtful remarks regarding your great customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Reviewed May 14, 2022
Landmark told me that it was time to come and check and I said okay. Then, they set up the time and I told them that I don't have an AC. I have a furnace. But they were still going through with that. The guy came and said that I didn’t have an AC so I asked if he could check the furnace instead. He said no and that I have to call Landmark and they have to return my money because he didn't do anything. But the experience with Landmark has been good and I'm satisfied right now. I just got to find out what's going to happen with that one.
Dear Marta of Newberg, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty and for being so receptive to our phone call. Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We have confirmed Landmark has explained coverage, and we are also available if we may offer additional assistance. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Landmark Home Warranty Company Information
- Company Name:
- Landmark Home Warranty
- Company Type:
- Private
- Year Founded:
- 2004
- Address:
- 3630 West South Jordan Parkway Avenue
- City:
- South Jordan
- State/Province:
- UT
- Postal Code:
- 84095
- Country:
- United States
- Fax:
- 866-306-1888
- Website:
- www.landmarkhw.com