Landmark Home Warranty Reviews

My furnace went out three weeks ago. Called Landmark on a Thursday morning. They said someone would contact me before the end of the day to schedule service. No call. I finally called back at 445 pm. Apparently, the message that they needed to call the service provider never went out. The new rep I spoke with got that call made and they sent out an HVAC specialist to look at the issue the next day (Friday). The specialist determined a new furnace was needed. Said he would do the necessary paperwork and call the next week to schedule the installation. Wednesday of the next week rolls around with no communication.

Living in rural Southern Arizona, I realize that service techs are scarce, especially those who agree to Landmark's rates, but a recent plumbing problem resulted in out-of-pocket (out of network) expenses for which Landmark agreed to send a check (within 10-15 business days) to reimburse for a portion of the cost. 20 business days later, I emailed the person (C **) who'd emailed me with the time frame for the check, advising that I had yet to receive it. No response.

I have has this company for my warranty company for about 5 years now and they have always done right for me. No warranty company covers everything, and I know that, but when an item is covered it get fixed in a timely manner.

We had a warranty purchased for our new home. We were advised it included a one time free rekey or change of locks to the property. On the phone, they advised me it would be a $60 charge for a service call. Once I paid, they said I would be contacted by the company that would be changing the locks. That was almost 2 weeks ago. I have tried contacting them about the existing service order but it just rings and I can’t get in contact with a representative. We ended up changing the locks ourselves and we are out $60 for this scam.

We got coverage with a real estate purchase. Added exterior pipe coverage. Ended up needing ALL new pipes under the house. They did not cover it because it was “pre-existing”. We decided to drop the external pipe coverage and they said we couldn’t because of the claim...even though they didn’t cover it! Really wish I had researched the other companies as I am very dissatisfied with this one. Do your homework people!!!

I was very upset to learn that my ductless heat system was not covered under my home warranty. This is our primary source of heat and cooling in our new home and it was only installed two years ago, they will cover my dishwasher or my stove but not my most vital appliance in the winter!!

My refrigerator broke and is not repairable. The Landmark Home Warranty requires them to either repair the refrigerator or replace the refrigerator, up to $1,500.00 Landmark offered me $127.00 dollars to replace one of the broken parts. The replacement cost of the refrigerator is $1,500. This warranty is no warranty at all. It is a waste of money. It is a scam. They offered me $127.00 before they knew what parts were broken. They will not honor the plain terms of the contract.

After posting my negative review, I received a check in the mail and a request from the company that I take down my review. My review is still a valid complaint that I feel the public should consider. It is unfortunate that it took this posting to have Landmark do the right thing.

Made contact with Landmark and opened a claim on Dec. 12, 2019 for a leaking water heater. Claim was sent to Sonoran Plumbing, which I contacted same day. Did not hear back from them until next day, Saturday 12-21-19. Was told that their first available appt. was on 12-26-19 from 12-4pm. They showed for appt. before 12 noon and gave a superior evaluation and said that the unit needed replacing. We discussed time frame for delivery of new unit needed to be coordinated with repairs already taking place at my home. I asked if he could contact LMHW right away and he said his company office took care of that. I requested that he contact them right away as time was of the essence. He stated that it would take 7 - 10 days to obtain the unit after approval was granted. I understood all of this and agreed as it was reasonable. I now find out the unit has not been ordered and it will take another 5 - 10 days for delivery of unit.

Every time I had to talk to Landmark it was a headache. The last straw for me was them declining my claim based on the ‘expert’ opinion of the contractor they chose. I feel scammed. AHS is much cheaper with a better contract.

Landmark offers the worst warranty protection. They sent a repair person out who made the issue worse then closed our claim and sent us a $600 check. It’s going to cost $3,000 to fix the unit. Landmark will not work with the contractor they hired to rectify the issue nor will they compensate us for anything beyond $600. When the initial claim was opened Landmark told me they would try to repair the unit first then replace the unit if needed. It was never explained that they’d only cover up to $1,000 in repairs/replacements. Now we have a unit that doesn’t work and have to figure out how to replace it. I do not recommend using Landmark for your home warranty needs. Absolutely not worth it!

I purchased this home warranty when we put our house on the market to sale. A couple of weeks later the kitchen sink faucet started leaking. They refused to cover the faucet because they said it was pre-existing. I had to pay a couple hundred bucks for a new one. What is the point of this insurance if they won't cover anything?

For 3 weeks they cant fix our heater. They've made a mistake during a/c replacement. And of course they are not going to admit their mistake. It's just a lot of phone conversations. And no real help! Now it's going to be 29F during the next night. And 3 kids in our house. I wish every Landmark employee will experience these conditions..

We have used Landmark Home Warranty for a couple of years now. Our first go around with a roof leak went fine. Though the roofers had to come out multiple times to re-fix the problem. We then try to use the warranty to cover pest-control which is covered by our warranty. However the service fee was over the cost of the actual treatment. So the warranty may in fact cover pest control but the service fee you pay is more than the actual pest service?? How does that make sense? Finally our heater went out. Obviously if you are using a heater it is cold outside. So we called and have to wait three days for a technician to come.

For those of you who find yourself in the process of purchasing a house, make sure you DO NOT use Landmark for your Home Warranty. We’ve been working with them for nearly two weeks to get our air conditioner fixed, in the middle of 100-degree weather in July, and after two service calls (which we had to pay for) with three different diagnoses, they are now offering to pay less than 10% of the replacement cost, and in the end it will cost us $250 more to use their technician. We could have had it fixed over a week ago ourselves for less, and we’re still eating the costs they should be covering in full. These guys are crooks.

I have been blocked on Twitter and I made a report with the BBB because they have this company at an A- and I don’t understand why. Here’s my story... The contractors' initial visit was 8/29/19. At that time no repairs were made. The contractor assessed the issue and relayed the findings with Landmark. 2 weeks from the original date 9/13/19 the same contractor returned. At this time the control board was taken and we were advised to keep circuit off until oven repaired. However the built in microwave is also on same circuit breaker so in addition to the oven not working (2 weeks) now we can't use microwave. The contractor is unable to give any sort of timeframe to complete job. Keep in mind there's children living in this home as well that food needs to be prepared for.

So frustrated. On hold for over 1 hour and 15 minutes each time I have called Landmark. I have been trying to get my AC fixed for a week now. This is the 4th phone call this week. The quickest phone response time has been a 45 min wait. Scheduling to have someone come to the home took 4 days. He came to diagnose and fix the problem. He spent 30 minutes and couldn't figure it out so he left. I am back to calling Landmark again to send someone out. On hold again for an hour and half. Still no response. On hold and waiting. Don't waste your money on this service. 1 out of 5 stars for me for Landmark Home Warranty.

My wife and I got a one year contract on an older home we live in. One day I came home for lunch and noticed the garage was flooded and determined it was the hot water heater. I immediately filed a claim and explained the emergency nature of the situation. I immediately got resistance about the response time they were allowed. I went back to work and saw that a vendor was chosen. I started trying to contact them to arrange a time, etc. No response from the vendor. They typically pick the lowest bidders.

My oven stopped working 2 weeks ago. They randomly picked a no name repair company with 1 star reviews to come out and fix it. The company they picked doesn't answer the phone and took 4 days to show up and misdiagnose the part. The second guy came out 5 days later and realized the first guy got it wrong. I still don't have a oven and the part is backordered. I asked for a different company but they wouldn't budge and now I'm stuck in limbo. Better to save your own money and pick your own vendors than play Russian roulette with this company. Landmark is a total waste of money.

Landmark warranty let me down big time. A contractor never showed to do a.c. work so I called home warranty to help me fix it and talk to them. They promised to call back in an hour and never did. So I go let down on both sides. I will not use their services again and once it expires I will not renew. Terrible.

I've tried to make my first request for a work order and I keep hearing, you have to wait 24-48 hours, even after the 48 hour period. They are powerless to guarantee any timeframe. I keep hearing from them to please wait, please wait. We have to wait for the local contractor to accept the request. I've spent at least 2 hours now working on this problem and I still have a tenant without the appliance they need. What a waste of time and money this warranty is. I wouldn't recommend this to anyone. Quite the opposite. I recommend you do not purchase a home warranty with this company.

My wife and I recently purchased a home and were forced to choose a home warranty. This company was recommended to us. Do not go with this company. I have tried at least four time to correct my email address with them and have yet to receive an email from them. We have tried to submit a service request, but are unable to follow up on it because of the poor communication. They do not understand what warranty usually means and base their contractual service on "initiating" service.

Our AC went out day before last, and we are STILL trying to get someone to help. It's been over 100 degrees during the day, and about 90 at night. Our thermostat says it's been 95 inside of our home. Yesterday, we tried calling Landmark to see what they could do, as we could not stand being in the heat. When we first called, we filed a claim and were told that we would receive an email from the "contractor relations officer" within 4 hours. We explained that we couldn't wait that long and needed help asap. The rep stated that this was the only thing they could do, as he was only in the call center (Philippines) and the email would contain info on our solution. We received an email stating that a particular company was who would come out, however when calling that company they were closed for the next two days.

Don’t trust this company. I had leaking fridge, the contractor said that the fridge is very old and couldn’t be fixed, it needs to be replaced. He cleaned it and say that there is no warranty so if I will have the same problem again I need to call to this home warranty company and they will replace the fridge. In a month I called the company with the same problem. They sent me another contractor (of course I had to pay again) and he said already another problem and this problem is not covered by the warranty!!!! How do you like it!!! They found the new contractor who tells what is good for company.

My A/C was 24 years old. I made the appointment at LANDMARK. I paid my $70 dollars so they could send me a technician to check it out. I had to wait two days because if I wanted it to be fast I had to pay extra. When the day finally arrived they sent me a young man who was supposedly a technician. The supposed technician came only with a cell phone in his hand he went up to the attic, he got off and left. It didn't take him 10 minutes. That same day LANDMARK called me on the phone and they tell me that all I need is a cleaning to the system, but they didn't cover the cleaning. I asked them that if I paid for the cleaning and my A/C was not fixed, you would pay me the money back, and they said NO, as I needed the A/C and doubted the diagnosis of them.

Just purchased a new home and decided to go with Landmark. Hot Water Heater stopped working and it has been an absolute pain to get Landmark to fix it. I have had to provide documentation along with receipts for previous work that was done on the unit and every time I call in to customer service they say they are waiting on the contractor. I then call the contractor who says they are waiting on Landmark. Been going in circles for days and they don't care. I do not recommend you choose this company as there has to be better options out there.

Purchased a home warranty in March to cover home, including AC units and swimming pool. In May opened pool. Everything worked for a week, then pump controller stopped working. Filed service ticket with Landmark. They replied they couldn't find a pool service company and I'd have to find my own. Took a while to find one myself and had them come out. They said needed a new control board. Called Landmark. Landmark said the part should be covered, but they couldn't confirm if it was working before it broke. The service company told them it was working previously and said Landmark would twist their words to not cover it. Landmark denied the claim. I called and disputed, and they wouldn't budge. So, I asked for a full refund, since they wouldn't cover what they said they would. They said they'd only give a prorated refund, minus a cancellation fee. In other words, they took hundreds of dollars from me and did absolutely nothing.

Landmark refuses to replace my air conditioner with a like/compatible unit as specified in the contract. Instead they want to use another model which requires me to spend $3500 for a matching indoor unit. Numerous calls when they have admitted their replacement is not compatible but they refuse to replace or repair otherwise.

Upon purchasing a home, a home warranty was purchased from Landmark Home Warranty. They use the cheapest way to solve a claim including using an incompetent contractor. The air conditioner started freezing up so they sent David from Aardvark Heating & Cooling. The guy came out 5 different times, each time saying he fixed the problem, including me spending $1300 for a new unit. It is still freezing up (evaporator coil). David asked to call him directly so he didn't get bad marks from Landmark. After calling him, a week after he said he would be back, he isn't. Now he isn't answering the phone.

We recently purchased a home warranty from Landmark for a new house. I purchased the top-of-the-line coverage thinking they would take care of things for a $70 service call. That was a WRONG assumption. Our washing machine started making a noise and smoking (and we weren't even using it). I quickly unplugged it, thankful that I was home and our house didn't catch on fire. Landmark sent out a service technician and I paid the $70 for a diagnosis. He said one part had failed and it caused water to overflow and burn out two other parts on the machine and it would cost $975 to order parts and fix it. Landmark said they would only cover the first part that failed! What?!? They have some lawyer terms written into their contract about not covering secondary damage. They said the best they could do was to send a check for $140. Why in the world would I purchase a warranty that doesn't cover anything?! What a waste of money!!

July 2019, Our HVAC system quit on a Saturday around 5 pm. Temperatures that day were around 108. We attempted to contact Landmark from 5:30-11pm, by phone and online chat. No live person ever, we then went ahead and attempted to process a claim, paid our money online and was sent an email saying they have dispatched someone....Well that someone is a personal phone number, not an hvac repair place. The next morning, Sunday, I called at 8:30 (their time). I was told they put in for an emergency call back....Four hours later, I contacted them by chat and phone and was informed that emergency is opened Monday through Friday 8-5, there is no one contracted with Landmark in Tucson, to fix the unit on weekends. We found several, gave them names and numbers and they stated they can’t do anything until Monday.

We had purchased our home on Feb. 27th. In April, is when the warranty started. Our AC unit had froze up and our heater was making a noise that sounded like it was going to explode. I called Landmark to have a technician come out and inspect the units. They had no contractors that would come out to our area, so I was advised to find our own. The only person who would call me back was 40 minutes away. They charged a $134 service fee just to do an inspection. They were not allowed to touch it until Landmark went through the report. I sent in our house inspection. Our AC was never tested during the inspection due to the temperature outside. It was stated on the inspection report. No listing was ever stated about the heater. So, I had the HVAC company come out to look at our units.

I have been a Landmark customer for about 6 years. Up until recently I have been extremely happy with their service. Unfortunately something changed with this company over the last year and I can no longer rate Landmark well. First, our water heater failed about 2 months ago. LM sent out a contractor and after charging us the standard service call fee, LM charged us an additional $350 for the fixtures that were part of the water heater install. We were stunned but had no option but to pay. Then, a few weeks ago the drain to our washing machine backed up. The plumber came out to snake the drain. It has stopped up again.

WORST home warranty company EVER! I've had them come out 3 times for issues that were covered, paid their $70 fee and NOT ONCE have they fixed anything. It's never a "normal wear and tear" situation according to them. One contractor they sent out even destroyed my pool pump by leaving it running clogged and they did nothing about it. This time, we had a leak from our toilet, we tried to hand tighten the valve and when we did the entire pipe broke off not even where we had touched it. They claimed it was now not covered because we touched it! It's a scam to never cover anything. They will make every excuse NOT TO.

Landmark Home Warranty was far the best!! I love their customer service and the technician was so helpful. Found the problem right away and check everything to see if it up to par.. I just love this company!!

We called about 10 days ago and paid the service fee to have someone come look at our air conditioner. The tech said we had to many filters and it didn’t have the right amount of Freon. So I paid another $120 for that. It worked for about a week and stopped. Since they have already had 1 company come out, that is the only company who can come back. It will be next Tuesday before they will come. We are very disappointed in the way we are being treated by Landmark.

Within 2 weeks of moving into our home we had a dishwasher issue, a microwave that was brand new with the tags, book, and plastic still on it, break and had to be replaced. Those were done in 2 days. The A/C unit went out shortly after that and was repaired in a week due to parts being ordered. In all cases we were treated very well and as quickly as possible. Honestly in my opinion you wont find a better warranty or adjusters than Landmark Home Warranty. Robert

We had rental properties the past 13 years and have tried several other warranty companies. Landmark is THE best. They don't keep you on hold for any length of time and get a repair company out pronto.

Home Warranty Contract states under Plumbing, Pressure Regulators are covered. When plumber arrives, Landmark denied claim because it was located outside attached to main waterline at garage. Well, every house I have ever lived in has the pressure regulator located outside on the incoming main waterline. Misleading advertising for sure. In Arizona and California that is where they are located.

I called 2 days ago, June 17th, to stop my service as I am selling my house July 2nd. There is no option for that on the phone, chose renewals, the person I spoke with said she would get the right person to contact me. So far, no response.

Fast and efficient. Service request was created timely. Highly recommend! Very satisfied! Customer service answered all questions regarding service request process. I had a clear understanding of the process, to include the timeline of the completion of the work order.

Landmark has been excellent in responding to our home repair needs. Call them answer a few simple questions and before you know it a contractor is reaching out to you to set up an appointment for repairs. Makes our home purchase a lot less stressful.

The plumber call me with in an hour and was out the next day or the next. It was fast and painless. Finding someone who wants to work is usually the hard part, Landmark solves that. I am happy and very satisfied.

Landmark provides good quality customer service and utilizes excellent contractors. The last two calls that I placed with them produced excellent results. I was so happy with Landmark that I renewed my warranty for another year. Their pricing is less than other home warranty companies that I researched, too.

Be careful when finding a home warranty company, as distance varies with coverage. We live 30 miles from a major city and getting help to have our issues dealt with, was a nightmare. We were without A/C last summer in 100°+ heat and couldn't get anyone to come out here. The warranty company needs to do a better job of screening the company's that say they will do work.

I have owned 4 different houses and had at least 4 different home warranties. Each one has been a challenge when it came to getting these fixed, getting the home warranty company to return my calls, follow-up, etc. UNTIL NOW. I am so surprised about how quickly I get a response from Landmark and how easy it has been. We bought a house with a pool in September 2018. Our pool pump, A/C and fridge have all had issues and they've been great. Never again will I use a different company!

Landmark is easy to work with and so far I have gotten mostly straight answers and immediate responses. They email and call you back and check up on the appointment and the service. Good job so far. Thank you Landmark. Thumbs up.

Great customer service; everything was top notch. Quick response. Pipe 247 came out on timely manner and fix the issue within 30 mins. I didnt have an option to choose different model. However, they did replace it with same one.

Refrigerator stopped working on 04.12, called Landmark, Cornerstone Appliance came out, had to order part, ok, understand that. 5 days later they came and fixed it, by the next morning it was out again, 3 days later they came back out, now they needed another part, have not heard from them since. Landmark has been full of empty promises about helping us and so far today they have told us they had the parts and would be out tomorrow, later they told us they had to order parts which would not be in until Saturday, meaning they won't come until Monday SIX WEEKS. No refrigerator, tossed at least $300 of food, have to shop every other day and by 2 or 3 bags of ice a day. I am 70, on a limited income and I need help, but certainly won't get it from Landmark.

They do not care about their clients. Will use the cheapest contractors and draw out repairs as long as possible. Will try and find any loophole not to help. I will never use this company again and will urge anyone I speak with to avoid using them as a home warranty company.

The A/C was not working. We called the Landmark Home Warranty. They sent a technician. The technician diagnosed that it should be replaced. Another technician was sent, he said he fixed it, but not, then they sent a third one and he confirmed that the condenser unit required a replacement. They changed and it is working. Although we were dealing with it for three weeks, the weather was ok. They followed up in every step and were very kind to help as much as possible.

If you are shopping for a home warranty, beware. Make sure you read the fine print. If your air conditioner or any appliance has any type of warranty, Landmark will not help you, even for the labor. Be aware that air conditioner warranty only cover parts and Landmark feels you are completely liable for the labor. If your air conditioner is old, the warranty will help pay for about half of the cost of the replacement but you will continue to pay the same monthly fee through Landmark and not get any more services for your air conditioner. I have talked with the manufacturer, Landmark and the installation company. None of them are able to help. I did not choose the manufacturer or the installation company, those were chosen by Landmark.

Excellent customer service, professional contractors, quick response time, great affordability and follow up. Quick, courteous and efficient service. My water heater was replaced in under 2 hours with absolutely no problems.

I contacted Landmark Home Warranty about my leaky faucet two weeks ago. I am still unable to use my kitchen sink as there has been no resolution to this problem after all this time. I was finally given an option to accept a "cash" out in lieu of repair for $107. It should be noted that I paid $60 at the time of my initial call to Landmark so basically what they would be offering me is $47 to find another plumber that will find the correct faucet and repair my sink for me. I understand (now) that the faucet that Landmark will install is business quality ("low grade") and mine is a higher caliber. I don't believe that, having paid for a home warranty, I should have to worry about calling around and find craftsmen to do home repairs on my home - that's the reason for a home warranty - isn't it? I also expect the warranty repair company to do its due diligence to ensure that the proper parts are located and installed - not to push this work back on me.

Two claims currently open. The first one was for my refrigerator. The icemaker is freezing and stop making ice. I open the claim, agent Insisted to pay deductible over phone. The contractor took over a week to contact me to set up an appointment. The guy show up in sweatpants. Took three photos and left. Visit lasted five minutes.

My husband I recently purchased a home. In our home sale, the sellers purchased us the Complete warranty. We did complete an inspection on the home. Upon moving in, the gas oven range stopped working on one burner and the ice maker in the refrigerator also stopped working a few weeks after. We paid $120 for Landmark to come out and diagnose the issues. The technician apparently noted the issues, even noted the replacement parts, and sent these back to Landmark for review. We received a call that these were pre-existing conditions and that they were not working when we moved in.

Need more available contracted technical support. Seems to be only one option for repairs. Technicians seem to be inexperienced and focus on jobs in which a greater mileage expenses report could be generated. Had three recent work reports issued. One plumbing job took six weeks, part needed for shower valve. Water heater replaced, two weeks. No lack of concern for no water issue. Third job, rekey rental house, went to the wrong house. Money refunded for service. Recommend different home warranty company.

Representatives were more than accommodating and helped us get plumbing services within a day, encouraging us to take care of other less emergent issues at the same time. Landmark well exceeded our expectations and we will definitely recommend to our friends.

Just purchased a new home a year ago and was recommended a Home Warranty by my realtor. This has been a hit or miss type of relationship. The capacitor broke on one of our HVACs in July and Landmark was able to schedule to have a tech come out to fix it really quick. Super happy about the response time as it was 100 plus degrees in Texas.

I am very pleased with our home warranty. It was a gift from our realtor we have had to use it twice. I could not be happier with every aspect of our experience. I will be renewing our warranty. They were very good at following up on repairs. My personal satisfaction was a very high priority to them. Thanks so much.

I am disappointed with Landmark's lack of support in trying to get the contractor to repair or replace a defective appliance that was just installed 3 weeks ago. I am also dissatisfied with the quality of the contractor who is apparently a small "mom and pop" outfit who never answers their phone.

A/C service - Service techs was prompt and friendly and they were clean and efficient. No problems. Repairs required three days due to need to order parts. I had a different tech each day. Each took over where the previous tech left off so the repair went well.

We got our Landmark Home Warranty when purchasing our home 8 1/2 years ago. They have taken care of several Air Conditioner outages, a garage door opener breakdown and water heater failure. Their quick service, honest dealings and quality contractors have encouraged us to renew our warranty every year since. I would highly recommend Landmark Home Warranty to anyone looking to protect their home against unforeseen circumstances and expense.

I have used services 4 times for heating and air check-up, leaky pipe, and dishwasher. I have always had very fast, efficient service and follow up. The techs that have been sent out were above and beyond knowledgeable. Prices are fair. Have not encountered any problems.

In my opinion, getting the repair work done required too many interactions w/ Landmark via email and phone. The process definitely could be streamlined. I was very happy with the repair (plumber, 03/16/2019.)

This company is a complete scam. Stay very far away from this place. Send in very unprofessional people and won't cover what they say they will. Charge for an AC tune-up and it's only an inspection to deny coverage and try to upsell you. Don't waste your money.

I first noticed an issue with my oven in December of 2017. It was not pre-heating appropriately. We had a service technician come out provided through Landmark and attempt to fix the issue. They had to come out several times and I was assured that the issue was fixed as the technician tested the oven. Unfortunately this is not an issue that is easy to identify if it is working or not for someone without the proper tools due to it's nature and I identified that the oven was not working still sometime later. The oven was never fixed and when I contacted Landmark to let the know the oven had never been fix, they informed me I had to place another request and pay another $70, and have another technician come out to address the oven again. Again the oven was "fixed" and tested, assured that it was working. The oven was in fact not working still even though a second claim was filed and I was assured it was fixed.

I am very disappointed with Landmark Home Warranty. I opened 3 tickets in the past 18 months all for the same leakage problem in my pool cartridge filter. In each ticket, an assigned contractor visited my pool twice. The first time, a contractor took pictures and told me it couldn’t be fixed and needed to be replaced and, on the second time, 2 days later, another contractor came and said that the filter could be fixed (he mentioned that he put a bandage on it? I am still unsure as to what this means). A few months later, the cartridge filter leaked again. I opened another ticket and, again, two contractors visited. The first contractor it needed to be replaced. The other said that the filter was fixable. This ticket ended with the same fix (another bandage).

Our realtor suggested Landmark when we bought our new home based on his experience with previous customers. I'm glad we took his advice. We already used the service several times over the last year, plus used them to re-key the front door when we moved in. They are easy to work with, cover everything in our plan as described and usually get a tech out to the house as fast as the same day called. They stay in touch throughout the repair to make sure it's done right and we are satisfied. I plan to renew again.

We first started using in 2007 and have not regretted selecting Landmark. We have used Landmark for two homes and have consistently received timely, accurate service. The process is initiate a claim is simple and there is excellent follow through from their representatives. The service vendors have also provided excellent services in scheduling and repair or replacement.

We have used the service for a few washer repairs, a potential water leak, and yearly A/C tune-ups. All service calls have been taken care of according to the contract and we've been happy with the providers they sent to do the work.

Please make sure you request contract before purchasing home warranty with Landmark. My microwave stopped working. I called for service repair, they charge $70 every time they send someone to diagnose the issue which I am ok with. When tech came in he found out that my microwave is not repairable. My microwave cost over $400+ repair is about $800. Landmark is said they can only pay $244. Remember this built-in microwave. When I talked with their customer service that stated under section 9 on contract:

I've had to use my warranty twice. Each time the issue was resolved within 24 hours. I had my garbage disposal and refrigerator replaced the first time, and then my toilet fixed the second time. Definitely will keep my warranty.

Overall I would recommend Landmark. They may not cover everything; however, if you have an older house with a pool it’s worth it. You just pay a service fee and then it’s pretty smooth after that, good co.

Fast, reliable service and communication. Follow up emails are prompt and informative. All phone calls have been friendly and clear on next steps. Overall, all reps have been courteous and sympathetic regarding our needs.

We have, unfortunately, had to use our home warranty through Landmark Home Warranty several times. Each and every time we received exceptional customer service that was fast and friendly. We were never charged for any services above and beyond the terms in our contract. I recommend them to everyone!

Stay away from this company like the plague. They are a total scam. They will find ANY reason to not pay you. I have had a Landmark Warranty for four years and have spent over $2200 for the warranty premiums in that time. During the four years I've had 3-4 claims and gotten 0 value from them. I've been extremely disappointed with their service on every one.

Our over the range microwave stopped heating. The technician was here within 2 days to estimate. The quote was high for repairs so Landmark responded that same day and paid us out for a brand new microwave of our choice. We were very lucky we had a great warranty. Save us a few hundred bucks! I love that we can file claims online and response is same day.

I was having a case of "pilot error". Called your "customer service" and the ever cheerful lady that helped me, made my commitment of over $100 a month for 2 homes, MARVELOUS. THANK YOU whomever you are... Adios & God bless all y'all.

I have signed up for a home warranty and made one claim to have my locks re-keyed and it worked pretty well. The contractor they used was good and the booking process wasn't too bad. The payments that went through my escrow account were a small issue for the booking team but after some time on the phone we got it worked out.

To whom it may concern: On February 26th, we woke up to a leaking water heater. I immediately called landmark and they set up to have one of their independent contractors come out. The contractor came at their scheduled time and assessed the issue. Everything was going well up until I received an email with out of pocket costs from Landmark. The out pocket costs included accessory items that were needed to complete the job and a fee for a “2nd man.”

95% of my claims with Landmark are on not covered and most of the time this is discovered after I pay the $70 service fee. The techs that they contract out are TERRIBLE and they always find someone to say your repair isn't covered. They also falsely advertise they offer re-key services included as service. They don't advertise that it's subject to availability, as they won't fulfill this included service for me due to "availability." Nothing but a money pit Landmark has been.

They were really great to work with and responded quickly. They helped us get an earlier appointment without too much hassle. Overall, it was a really simple process to file a claim through this company.

Easy to reach and services reps are helpful and knowledgeable. Have used them twice: 1) leaking refrigerator (eventually had to replace it), and 2) water leak (which was resolved in a couple of days - only minor issue is plumbers cut holes in the drywall and I have to patch them). Both problems handled to my satisfaction. Landmark follows up frequently to make sure everything is progressing.

Landmark's warranty is very specific as to the coverage. In my case, my gas furnace was cycling 6 times per hour and I wanted to reduce this to 2 times per hour. My warranty divided the furnace warranty into two parts, one part was for the furnace itself and the second was for the control of the furnace. The technician dispatched was sent to look only at the furnace and knew nothing related to the furnace's controls. The tech checked the furnace and found it to be working within industry guidelines. I gave the tech the control's manual but the tech was not able to understand the controls "at all".

Great service and the repairman was way nice and new his stuff, fixed it fast and great work. I would recommended having him come again and fix my Dryer or that washer if it ever needed to be fixed. I’m really impressed.

I have used a service technician through Landmark who was wonderful. I do not want to detract from his work--he was exceptional. Every interaction with the company Landmark, itself, however, has been problematic. I have been told something different about every single issue by separate representatives. For example, I was told they answer the phone on weekends for service requests. WRONG. I was told I needed to know the brand of dryer I had in order to place a service request; when I called back the next day after confirming which brand I had, I was told I did not need to know the brand to place a service request.

Used them and have had no problems. Will use them again. Simple to use and very responsive and follow up on their claims. Had to do recall service also and both vendors for plumbing and fan were great and professional.

Working with Jessica ** and Jenny ** was just great. They helped us get our loan for our new home. They were there with answers when we had any questions. They worked hard to see that all was done and final. Enjoyed working with them.

I am very disappointed with Landmark Home Warranty. We open a ticket for a problem with my dishwasher and refrigerator. They said the contractor 1 Total Appliances Service was going to contact us within 4 business hours to schedule an appointment. After 4 days! They never contacted me. Someone from Landmark contacted me on Thursday if I have heard from contractor 1. I said no, they say they were going to contact them again to reach to me. After 5 business days with no response from contractor 1.

Landmark has been a pleasure to work with. In today's environment of horrible customer service from fast food to new car dealers, it's a joy to find a company that still understands what good customer service looks like. I highly recommend this company.

We have had very good results using Landmark Home Warranty. They have been very courteous, helpful and prompt in taking care of our issues. They follow up and make sure that your issue has been taken care of.

Updated 04/18/2019: This is a follow-up to my original review (see below) in January 2019. April 18, 2019, and this repair is still going on. Now Landmark has a second repair company coming out to get a second opinion and apparently this company can repair it. We will see... FACT: Upon my first review Landmark’s Customer Relations reaches out via this website and says that they want to help resolve this issue. I emailed them back privately through this website and said I would love to talk to them and provided my phone number. Landmark’s Response... No response whatsoever.

Our dishwasher stopped working. Landmark was easy to reach and quickly arranged for the repair. They followed up and monitored the progress of the repair. Parts had to be ordered and shipped and with an understandable delay but Landmark tracked the shipment and remained involved. The repair service contractor they selected was very competent.

Our water heater was fixed in two days. I called Landmark Home Warranty and quickly started to handle my claim. They were very fast and they checked to make sure I was happy with the experience. Customer service and service company were very nice.

I'm just giving feedback on ownership of the warranty in general! Although I used it about 5 times for various defects, in total, I didn't think I got back the cost of the policy in work. It was purchased by the seller so I will let it end and create a savings account to pay my monthly premiums into and use it for emergencies when they begin to happen. Best wishes!

Dishwasher was not draining and leaked. Took two visits but now is fixed. The repairman was friendly but I wish they would wear booties when entering my home. One day it was raining and I had to remove the floors after he left. Also, repair should only take one trip. I am, however, very pleased with Landmark.

I spoke to Sterling on 1/9/19. My account shows a double payment to my credit card since September. AS of today I have received no email or telephone call response back. Also my last service call about my furnace was not resolved. Same issue still exists. I paid the $60 service fee and the furnace still will not turn on.

I have found Landmark to be fair and helpful at a time I needed them. I also found out that by dealing directly with them, rather than through my agent, made a big difference. I would recommend Landmark to family and friends!

Our dishwasher was leaking so we called our warranty company. A service technician promptly responded and diagnosed our problem. A part needed to be ordered and a follow up visit was necessary. The technician returned two days later and the problem was solved.

Contractor sent estimate that access would require 3 hours. Work done was 1 hour for everything. Any contractor in my opinion with license and experience knows what a job requires. He grossly overestimated and trumped up work that was never needed. In my experiences, any contractor who does this is 1. Inexperienced and incompetent or 2. Unethical and deceptive. The holes were left open and not repaired, and they left a mess which we had to clean the bathroom.

I was told to call in January to check on getting my monthly payment adjusted lower. Elaine was very helpful and professional. I appreciated all she was able to accomplish. She also helped verify I will be getting warranty information later this month.

This has been a terrible company to work with. Let down after let down they don’t seem to get it. They seem to be be working to avoid covering things, going back on what you’ve said and not listening. They have terrible customer service, and that’s after talking with supervisors. I could have saved the upfront cost and paid for just about everything myself.

Landmark was easy to deal with and helped to schedule my service call. When we were having trouble, they even called to check and make sure things were moving along and offered to call the company themselves. We thought the issue was taken care of, but it proved to not be the case. After calling again, they were just as easy to deal with to get the situation resolved.

Customer service was rude, hostile and confrontational. Landmark does not honor their contracts and will do everything possible, not even sure how it's legal, to deny claims. I have a home inspection report from a few months ago stating at my HVAC unit was in normal working condition. When the heat didn't work I called Landmark and their technician came out and said that the unit wasn't well maintained, thus, voiding my warranty. So I have two contradictory reports about the HVAC unit in question, from within a few months of each other. One report, Landmark, has a financial incentive to lie and the other report, licensed home inspector, doesn't. Which one is being dishonest??? "Home Warranty" with Landmark isn't worth the paper the contract is written on.

We have had 3 other home warranty providers in the past and Landmark is by far the best one we have used. They follow up with us and hear our concerns when there have been any. They schedule our appointments as soon as possible and really try to accommodate us. I have recommended them to many other home owners.

I requested service to fix my Viking dishwasher on December 20, 2018. I was told they would be coming on Monday, December 31st after many calls got get service. I just called the appliance shop and they are closed today but will come Wednesday. It should not take 13 days to get service, especially around the holidays! I will be shopping for a new home warranty service!

We bought an older home with included appliances. We had no way of knowing if they had ever been serviced, replaced, nor if they were even bought new! Landmark has given us peace of mind and confidence that if anything goes wrong, (and it has!) that we are covered. Local technicians come out and troubleshoot and are only a phone call away. Even Landmark gives us a call to make sure everything went great! We truly couldn't ask for a better company!

SAVE YOUR MONEY!!! Our experience is they do not stand behind their work, do the absolute minimum to address your issues, and drag their feet as long as possible to ultimately not have to pay for repairs/replacements. In addition to the original cost of the warranty, you have to pay an additional $60 every time you want someone to come out to even look at (diagnose) a potential issue. And then $60 each time you want them to come out EVEN TO ADDRESS THE SAME ISSUE THEY ALREADY CAME OUT TO FIX, the first, second, third, fourth, etc. time.

Our furnace wasn’t working, and they were out in less than 24 hours to get it fixed. They were professional, and the price was exactly what they’d said - no additional fees or anything. We’d recommend them!

I paid for a warranty through this company when I bought the house and everything was inspected. I paid annually for all of the companies to come out (over 50 dollars) to check everything. After 3 years my A/C broke and they refused to fix the A/C stating that there were leaves in the outside unit and stated it was not properly maintained. Mind you they sent out a company to service it 6 month prior. I reached out to many managers and they said they refused to pay that much money to fix an A/C. If I could give them less than 1 I would.

Our experience with Landmark Home Warranty has been “meh.” Every time we have called to inquire about service we have been met with explanations of why our inquired item, though seemingly within stated areas of coverage, just happen to fall outside the coverage offered. Every service request requires one to pay a “service fee” that covers nearly the full cost of the service, so the Warranty has offered little value.

Left your company at expiration. I vowed never to subscribe to Landmark Warranty ever again. The service agents are clueless and the experience every time I called was a nightmare. The contractors you choose are questionable, especially SWAT plumbing. You should disassociate yourself with this company. They're scamming your customers on plumbing issues.

Called into Landmark Home Warranty for assistance with an electrical problem. I spoke with I believe Heather and she promptly assisted with making a work order and giving me the contractor's name that would be responding. My neighbor and I worked at the electrical panel and resolved my issue. I promptly called back and asked if I could cancel the order. A new agent assisted me and related that she had to do a couple of things and related that the order was cancelled. Thanks ladies and Landmark Home Warranty.

3 stars because the employee are very kind. Easy to reach by phone. However Landmark does not have many contractors in our area. Unfortunately they (contractors) are not experienced enough. Even though we're paid our insurance in full, you still have a deductible. Wished I had gone with American.

I own a large real estate company and have in the past with my 60 Realtors "sold" at least 90 Landmark Warranties. Landmark has been satisfactory but the company has to get their hands around issues with air conditioning - particularly when things like "freon" costs the Landmark Warranty owner more than the overall repair. Almost 100% of the Landmark warranty buyers believe repairs will be covered and what is not covered will not run into the thousand dollar range... as in freon replacement and other things. Possibly a high initial cost of the warranty would be a reasonable consideration. Additionally, my Realtors are moving away from LMHW simply because they are now Associated with American Home Shield - a company who by far and away has the worst reputation in the home warranty business.

I have had a number of interactions With Landmark, I can't say as that any have been good. The warranty was part of the package when I bought my house. Initial offerings seemed good until you look at them. Re-key all your house locks for $60... competitive pricing was $50 to 60. Inspect and tune up Heater or AC for $60...again competitive price was $50 to 60. Plumbing problems... not covered. Had to pay LHW $60, plus 200 to fix the problem myself. After several complaints, LHW did offer $125.

You don't know me, but please take my advice and don't use this company. Every experience I have had with them has been horribly negative. Their goal in life is to say "no." They do everything in their power to not cover your claims. If you call on a Saturday, know that even though they tell you on the phone that you will get a call in four hours, what they really mean that it will be between 8am-noon on Monday. And it's your responsibility for knowing if it's an emergency, because if you have them send someone out on a weekend and it's not an emergency, you will be responsible for paying the after-hour fee.

Landmark Home Warranty has promised to send out the original plumber to repair our water heater. We are still waiting for a call from him. Hoping things go as promised.

I have a home warranty that includes my pool pump which had some valves fail and Landmark was quick to engage and provide a knowledgeable vendor to execute repairs. It was pleasant working with the Landmark reps who were very conscientious and followed up to ensure work was completed.

I am new to home warranties. We just bought a new house in Aug. Furnace couldn't be tested. Come Oct we ran across issues with furnace and some electrical. Completed request and got immediate appointments for both. Jobs were completed quickly and Landmark followed up every step of the way. Easy and fast process. So far I will plan on renewing when year is up.

Landmark refused to pay their own contractor to repair an electrical issue on my home covered by the warranty. Two weeks after moving in some sections of my home lost power. Landmark was called for warranty repair and it took weeks to finally get someone to look at problem. Their contractor said the main panel would need to be worked on, Landmark refused to pay. Landmark tried for weeks to get a second contractor to come out and they all refused. Three months later Landmark only paid me $500 of the $1,500 repair bill.

A few weeks ago our garage door spring snapped in half and we were unable to access and park in our garage. We live in chilly Idaho winters so wanted a fix asap. We submitted our claim online and were good as new in less than one business day. Thanks Landmark!

We purchased a home warranty through Landmark when we purchased our new home and I'm so glad we did. While we have not had anything major happen, we have had a few things that needed repair. The service at Landmark is very efficient. Soon after filing a service request we are put in touch with a local contractor. Customer service is very thorough and follows up to ensure you are scheduled and set. Great value and convenience, I highly recommend.

We have made two service requests. Each was handled in a timely manner, completely and with courtesy by the customer service representative with whom we spoke. We purchased this service as part of our purchase of a new home and, so far, it is worth the price.

Landmark was very good to work with. They followed up to make sure we were contacted by the contractor that re-keyed our home to set up an appointment. They also followed up to make sure it was done. The individual that came out to do the appointment was knowledgeable and efficient. We have only had Landmark for a couple of weeks but so far so good.

Dishwasher had a leak. I put a service request in for plumbing not realizing it was the dishwasher til late. I called and canceled the plumber and requested appliance repair. Was repaired quickly! Great customer service.

I've tried to use my home warranty three times for my HVAC system. It has been frustrating every time. The company is quick to take your service fee and then leaves it up to you and the contractor to actually get the job fixed. I was assigned to a contractor that wouldn't answer his calls or texts. I tried to get another tech and Landmark didn't have any techs available. So we stuck with the original tech. He didn't show up for our first 2 appointments and then he finally showed up while I was at work. He did a poor job diagnosing the problem and we continued to have trouble.

My refrigerator went out so I called Landmark requesting a repair and requested reimbursement for the food I lost. They sent someone out to repair my refrigerator but said they don’t cover the food which I said okay (other home warranties cover food btw). My refrigerator went down again within a week and I lost another batch of food due to poor repairs to my unit the first time. Landmark is unwilling to reimburse me for the second batch of food I lost and is making me pay another $65 if I need to use a different repair company if the first company I used isn’t available in an adequate manner. Poor customer service at Landmark. There are better home warranties available for same cost.

First and foremost, I needed them the first month of moving into my new home. They answered my call promptly and scheduled an appointment. They called the following day to check if contact had been made by the scheduled servicer. After service was performed, they called once more to make sure service was completed and to ask if I was satisfied with the service by the contractor. Upon my second claim, shortly after the first, I needed a service request that needed two calls and I only had to pay for the first claim. I am very content with Landmark Home Warranty and would definitely recommend them.

Landmark Home Warranty responded quickly to our request and sent us an excellent plumber who got the job done in twenty minutes!! Landmark reps are very professional, helpful and friendly. I highly recommend Landmark Home Warranty! Very affordable options also!

We have used our home warranty option twice from Landmark Home Warranty and both times the company was responsive and a technician called us within a few hours of the request. The companies that they use are very good. They show up on time and are friendly and professional.

I am still upset that I was told that this was not a covered repair and then I am told that it is and had to have a plumber return to do the repairs and then have to pay another service fee. The plumber did a great job.

Great replacement work by the contractor. Very professional work. Fast, easy and painless when working with the contractor. It did take over a week to get the approval to replace the opener but other than that I still have to give five stars!

This ticket has been open for weeks. The vendor, Maple Leaf, did not respond to requests to come back with the new ordered part to finish the job. Landmark had to call multiple times to get the company to schedule. When the vendor did call I heard the vendor say something along the lines of “they’re hounding me, I be got to get this scheduled”.

It took two weeks and many phone calls to get my A/C repaired. My home temp was between 86-90 degrees, my dog and I "camped" out at a friends every night so we could get a good nights sleep and I ended up with Shingles, and medical bills, due to the stress. NOT my best experience with a warranty company.

Have used Landmark three times already since moving into my home. Each time they have been very prompt in scheduling services. Love that they send reminder emails/calls about the upcoming service as well as follow-up contact to ensure the services were performed and completed to my satisfaction. Very happy I chose them over other Home Warranty companies!

This order is not completed. You want to see information stating it is pre-existing. If the house floods due to a shut off in the bottom of sink is broken and should have been fixed. I am going to contact my realtor and ask why I am going through all this problems.

The people who work at Landmark are very nice and very helpful... they are doing the best they can with what they have. The problem is with the warranty itself... the list of things covered appears long, but when you request a repair what they will actually DO is incredibly limited. We added septic to our warranty and that was a waste of money, for one thing, they don’t even have a septic contractor out here so we had to go through finding one, paying him, and getting reimbursed. I had to call three times before that happened. Then the only thing covered was a failed timer. When the septic itself failed we were on our own. Same story with several plumbing issues, propane line, the list goes on. They basically cover minor repairs, maintenance checks and bug guys... all of which you could pay for yourself with the money spent on the warranty, with a lot less hassle and with the vendor of your choice.

I, first of all, am grateful Landmark offers the opportunity to do preventive and checking for any problems before any possible problems could occur in the future. The service rep that came was very helpful, informative, prompt service and thorough. Would highly recommend.

This was my first time using a home warranty, our dishwasher was leaking pretty bad. I submitted a ticket online, and within a few hours the service company contacted me and set up a appointment. The service company had to order the part so they said it would be a couple days to get fixed. Landmark followed up with new and the company to make sure my problem was fixed as soon as possible. Overall it was a great experience.

My drip pan on my refrigerator was leaking. Found out that is was most likely chewed up by a rodent. It's not like I invited it into my house. Disappointed when after 2 days that I was not covered. It took 2 days to come up with a reason not to repair my refrigerator. Also my freezer had a bad door seal, normal wear and tear, no rodent, just normal use. Yet you wouldn't fix that. I am dissatisfied that you seem to have looked for a reason not to fix the problem, I gave two stars only because the technician did a great job.

As with the last issue we called this pitiful excuse for a company with, we received NO help whatsoever. We're only robbed of another $70.00. I have called and as usual, it was referred to contractor services, which I now believe is a blackhole that they toss their service requests into. We have had to pay to fix the problem ourselves, for our own safety.

Worst warranty company ever... Our Refrigerator went out. They sent out a company to come diagnose the issue. They said the Circut Board needed to be replace, after a week and a half of waiting for the circuit board to arrive they got it in. And a couple days later my freezer and fridge goes out again losing ALL my food that I just had replaced from the first time when it went out. Warranty company said they would replace the refrigerator if the circuit board didn’t fix the issue so we call and we had to go buy a box freezer to keep our meat frozen that we just got back from the butcher. Now the LM wants to send ANOTHER person out to diagnose the issue when we have already been out of a fridge/freezer for the whole weekend. After talking to several people we decided to just cancel the warranty and will be telling EVERYONE to NEVER USE THIS WARRANTY COMPANY!!!

Our refrigerator started leaking water in May and we had it looked at by Appliance Parts Today. They cleaned it and disconnected the water line to the ice maker. You said that we could not claim that work as it was only "maintenance." In August it was still leaking water intermittently and in Oct. we called Samsung and they sent a tech from Dish Network Service (Samsung Ticket #**). After a thorough, 2-hr exam he removed thick frost and determined the panel was cracked and the unit was not repairable. He recommended replacement. We are working with Appliance Parts Today and they are in touch with you -- but we have had no answer from you in about a week. We look forward to your help with this. The Dish tech said the refrigerator will quit working in 2-4 weeks. Two nights ago it leaked again.

We have used Landmark for over 4 years now. We've had a good experience and even chose them when we moved to a different house 2 months ago. Every repair we've needed has been completed. Would recommend them to anyone, and we have.

I have been impressed with how their Customer Service Department has followed up checking on the status of my repair. They are very courteous when calling and answer all of my calls. I would definitely recommend them to my friends and family.

My wife and I are using LM for our new home. Within a month we had a leaky roof, LM sent someone out, who did a nice job thought they found the leak, but then informed they were over a month out from being able to do the work. They would not be able to touch anything until LM approved. More than a week went by and I heard from the roofers who said LM had not responded, meanwhile the roof continued to leak and who knows what other damage occurred. When I called LM to ask what was going on, they told me they don't cover secondary damage and that once they assign the job it's up to the contractor and out of their hands. When I asked why they would assign someone with a 4 week backup when my roof was leaking now, they said there was nothing they could do. We even bought the extra roof leak protection plan.

We had an existing contract with them from the previous homeowner. We called Landmark to have service done on our refrigerator because it was forming a solid block of ice in the freezer compartment and causing the unit to shut down. The company that showed up for the service call was very helpful; but they told me that the issue was a damaged gasket (door seal) on the freezer. Landmark refused to replace the gasket on the freezer because it was "cosmetic" in nature. How the heck can you have properly functioning freezer without a working seal on it??? They wouldn't even refund the cost of the service call since this isn't even covered. This company is complete garbage... if I had known that this sort of thing isn't covered I never would have renewed with them. DO NOT GET THIS HOME WARRANTY COMPANY!!!