Landmark Home Warranty Reviews

I wasn't getting my hot and cold water from the shower. The contractor said the cartridge was broken and they replaced that. The next day when I tried to take a shower, the water just dribbled out. It took about three days and they came out. They said when they replace old broken cartridge, all the sediment goes up to the showerhead. I have a two showerhead type thing and I asked if they would replace that. The tech said they won't do that and that they're just going to do a single showerhead.

I am a 26-year-old first time home buyer and my experience with Landmark Home Warranty has left me hanging on multiple occasions and in a few of my first homeowner-crisis situations and it’s quite upsetting. Once, I woke up to an active pipe burst in my home. Water was pouring from the ceiling between my first and second floor. My first phone call was to Landmark, my home warranty company. They told me the earliest they could send someone to check it out was on Monday, even though this was an urgent matter and water was pouring from my ceiling and likely to cause further damage.

We tried Landmark out for a year. We renewed in January because we've been pleased with the responsiveness. Their pricing was also important to us. When the AC went out, it was on a Sunday. Having to wait until Monday was to be expected, even though it was 90 degrees. The process was fairly easy and they were very communicative. Then, the follow-up on the resolution of the issue was also good. Overall, we're very satisfied.

We've had two claims with Landmark Home Warranty. We've had one on the pool and we also had them do a rekey project. Both claims were flawless. Their reps have been very nice and are great contacts. They've done well for us.

A couple of years ago, our refrigerator went out and Landmark Home Warranty got somebody right out. That contractor was great to work with. A month ago, our heater went out. Landmark called a contractor who then called me. They said they couldn't get out to my location until the next Tuesday. Our temperatures at night are down to single digits so I called Landmark back and they found somebody locally. That contractor came out within an hour and in half an hour, he had our heater fixed. Everything went smoothly.

Landmark offered us accommodations when we had our air conditioner out. They gave us a credit to buy a AC unit. When we couldn't use the oven for three months, I asked about whether they would fund us to buy an air fryer. But it wasn't something they said they do. Being told to keep waiting for the oven was the only negative experience I had. But when the replacement appliance is available, things work quickly. Landmark has been reliable and consistent.

I like the ease of submitting the claim. The vendors usually call to schedule right away. And then, they handle everything with Landmark. Their system is easier to use than other home warranty systems that I have used.

Every time I've called or needed somebody, Landmark was ready to help in any way and prompt about it. I usually get a contractor right away. The reps would tell me, “Okay, we're going to get someone on the way. They will call you.” And then, I like the quality of the work done. I've been very satisfied.

Landmark Home Warranty was referred to me by my lender. Submitting a claim was pretty easy. The contractors were super knowledgeable, very professional and helpful. I would refer others to Landmark.

I've been able to get ahold of people from Landmark Home Warranty. And when I call the number, I get someone, they file a claim. However, they were supposed to send a confirmation email and they weren't able to send out emails from their company. So, there was a bit of confusion there because of their email system. But that might have been just an intermittent issue.

We called them because we had a leakage from the attic, above of our 2nd floor all the way to the kitchen on the 1st floor. The rep said it was not an emergency and took them 2 days to send somebody, by then we already got a plumber to fix the issue. I asked if they could reimburse since it was an emergency, they said no. Now, I keep getting emails saying that they did send somebody to fix the issue. I wonder how since they don't have any support of anybody doing a job in my home and they haven't reimburse me for the period we didn't used them as we, obviously cancel their service, since they don't provided any when emergencies happen.

The claims process is such a simple process. Landmark sends an email and the contractor gets ahold of you and comes right out. Their customer service is great. Anytime I have questions, I would call in and they would explain. Also, they contract with very good and professional people. I had a claim when I thought something was wrong with the electrical outlet. It wasn't working. I paid the $65 fee and a contractor came out. It was during COVID and they had boots, masks, and gloves on. They did a very good job. When it came to re-up in January, I went ahead and stayed with Landmark because I was happy with the service. The pricing was right and they had everything that I needed. I would recommend anybody that's buying a home to go with Landmark.

We've called them once to have our home rekeyed. Submitting the claim went pretty well. I had to follow back up with them to give me a call. They had asked for pictures through a text and I sent it. But I never heard back from them. The next week, I texted them and said we haven’t heard back. Then, someone contacted me at that point. So, all in all, we got the job done.

Every time I submitted a claim has been really good. But this last time, I had a little bit of a problem. My furnace had issues and I called the claim on a Friday. The rep told me that my payment was gonna come out the next day. She told me I was delinquent on my payment until it came out. I told her Landmark takes the payment out automatically so how could I be delinquent? She said, “Until that payment comes out, you’re delinquent.” I said, "No, I'm not. I paid my payment from last time, right?” And she said, “Yes.” But she was telling me that they would have to wait for my payment to come out, and then it might take four or five days after that before they would be able to do anything on a claim. I told her I wanted to talk to a supervisor and she got me to somebody else. Then she called back and said they were gonna go ahead and process it. Other than that, Landmark has been amazing. It’s one of the best companies I’ve worked with.

The contractors are really good. However, my furnace keeps going out, and they just keep doing little ticky repairs. It's a 20-year-old furnace. The last guy who came was worried about it not being saved. But he said a lot of times, Landmark won't replace it. They will just keep trying to find things to fix. I would like them to replace my furnace. Because the gentleman who came last time said that I needed to make sure I had carbon monoxide detectors because there could be cracks up inside because it's so old. And that was the second company who has come out to fix it.

They have yet to cover anything for me, it seems everything that has recently gone wrong at my house is an exception in the fine print. I strongly advise reading their contract thoroughly before deciding. Their price is slightly lower than other home warranty companies, however.

The most recent claim with Landmark was for a furnace repair. I called. The repair person was scheduled for the next day, and he came out and fixed it. It went very good. I've had some bad experiences, but this one was fine.

I get more from Landmark whatever I expect than with other companies and I have no complaints. The customer service was good and when I had any request, it was fixed right away. So, I'm happy.

We've had a good relationship with Landmark. The reps seem easy to communicate with and get ahold of, and they answer promptly. We've had a number of problems with various things around the house, appliances, et cetera, and they have all been taken care of. We've had a number of service requests, and they have all gone smoothly.

We couldn't identify why we didn't have hot water in the kitchen. It turned out to be the heat pump. So, it was a bit of a convoluted way to determine what was wrong. But we figured it out. The only downside is we got charged three callouts for that. That would be my only kind of frustration was three times 60, instead of just one or two, when it was the same issue the whole time. It's just that we needed to have a plumber come out at first because we thought it was a hot water tap that was the problem. So, that's understandable. The second one was the heating guy. That's also understandable. But then, when the heating guy came back to replace the heat pump, we were charged for another callout. Other than that, the Landmark's website UI is great, and the response time is also good.

Bought a home warranty from them to include well and septic system. This is actually my first experience with a home warranty company. They were quick to be able to answer calls before the warranty was purchased. Then on a Thursday afternoon I got a septic alarm for an aeration problem. When I called it in for repair it was a full run down on what they won't be covering. Then I was told I would need to wait up to two business days for the service provider to contact me. I waited until Monday afternoon late to call Landmark that I had not been contacted by anyone. Long hold time now (30+ mins) only to be told they do not have a provider in my area. I ended up fixing the issue myself.

Landmark Home Warranty has been good. We've used them three times now - once for a leak under the sink, once for our dishwasher and once for our dryer. There were a couple things wrong with the dishwasher and the guy didn't get it completely fixed the first time. But he came back and fixed it. It was the same guy that fixed the dryer and he did fine. It took a few days to get people out but that's the availability of people that do that kind of work in this area. We're kind of in a rural area and both the guys came from Salt Lake. But to try to find somebody on your own, it'd probably take you longer than a few days. The other thing is don't lose your password. The reset email they sent me went to my spam and I was wondering why weren't they sending me a reset.

Landmark only covered the garbage disposal. It was leaking and the cabinet and floors were damaged. Somebody told us that the cabinet and floors were not covered and that we had to go through our Homeowners insurance. As of right now, we're paying out of pocket to fix the cabinet, floors and ceiling. They had to cut in the ceiling downstairs to get to the leak. They had to cut into our wall too. It was a hose bib and part of our house is underground. The hose bib goes into the bedroom kind of so to get to the hose bib, they had to do that. But the guy was really friendly. He put us in touch with who did the demo for the floors and the cabinets and with the company that's coming to fix the rest of it.

I've had coverage with Landmark since I bought my house. Last spring and the summer, I submitted about three claims. They fixed everything that was covered. It seemed to be fixed well. The vendors that they use are great. The problem is it's very hard to get in contact with them. It's also difficult for the vendors to get in contact with them once they come out. Reporting a concern is easy. Getting the approval process covered to someone in the actual authorizations department is very difficult. It’s cumbersome. It's time- consuming for the vendors that I've used as well as time-consuming for me to try to get in contact with them.

When we closed on this home, we were picking a home warranty company. We asked around and discovered that most people in this neighborhood were using Landmark. So, we chose Landmark. Their claims submission was a little cumbersome, but it was fine. We had a claim on an exhaust fan problem. And at once, a person came out. It's very easy. He did a wonderful job. He called me back later that evening and had me do something on the fan that worked. I'm quite satisfied with it. Using Landmark was very enjoyable.

The person who was supposed to welcome me to Landmark and often told me that things are covered, and then when I got passed through, I was told they aren't covered. There seems to be a big disconnect there between sort of pie-in-the-sky sales and what actually happens. But other than that, when it is covered, it's very smooth.

We had a water heater leak. The claim process with Landmark has been very easy. My husband generally does it. But we can call 24 hours and they have somebody come out. At least they call us or let us know who the appointment will be with. We usually hear from them fairly shortly and quickly. We've been happy with the service. We had to get another water heater, and the installation took a couple of days.

I placed an emergency call on a Saturday because my furnace stopped working and it was freezing outside. Thank goodness I owned a space heater because they did not send a technician out until the following Wednesday and then after his "inspection" I was told there were parts missing from the unit and that my home inspection shows the unit was never working. I have a receipt from an HVAC company showing that the unit was in working order prior to closing PLUS I lived here for 3 weeks while it was working just fine. I followed up and had my own technician come look at the unit and he said there are no parts missing but that inducer fan motor was out. Landmark has denied my claim and I am now without heat for over a week now.

Landmark was able to get somebody out with our issue and everything went well. We thought he was good. He was very professional. He called, looked at the problem and ordered parts. Our washing machine was dripping and it was a problem with the inlet valve. He even showed me the inlet valve, the bad one that he took out and showed me why it was dripping. He thought that the parts have come in sooner. The parts took longer with everything happening. I called Landmark's customer service a couple of times, and the second person was really good. The first person was not as good as trying to follow up and see what the problem was. But all in all, everything worked out okay.

My recent claim with Landmark was for the heating. It quit working. I paid $20 dollars for sending a technician out. He did his thing, and got the heating working again.

I have Landmark Home Warranty for my house, and I placed a plumbing service request with Landmark on 11/25/20. The Landmark Service Request Number assigned is **. As of today 12/22/20, Landmark's plumbing contractor has not provided plumbing repair service yet for my house. I called them, but they did not return my phone call. Please follow up with this Landmark plumbing contractor OR assign a new plumbing contractor for this repair request.

We have Landmark as our home warranty and so far our experience with them has been horrible. We have a problem with our stove hood, the fan and vent is not working and have been trying desperately to get in touch with the home warranty to have it fixed in vain. They did initially send a tech out to look at it six months ago and paid the $75 but since then it's been us trying to do follow up on the issue and the company going silent. 6 months of desperate attempts to have an issue fixed and practically being ignored! We have deep regrets choosing this company and from our experience so far we would discourage anyone from choosing it.

I found out that Landmark doesn't service my furnace. It's a gas furnace and it makes a lot of noise. But when I called, Landmark said they don't do that. The flyers I got from them and the emails that they send me all the time says they do. But the lady I spoke with said, "No," they don't do anything to do with furnaces. Right now, we're still tolerating a loud fan. We just turn the fan down some so it's not as loud. Other than that, to start with, they fixed our refrigerator and dishwasher, and then came back to service the refrigerator again. But it was non-repairable, so Landmark covered that nicely. I also had a claim on the kitchen stove and the tech came and replaced the wires and burners. He was a very nice guy. We were very satisfied.

We contacted Landmark to use the warranty service for our water heater, which was covered. We were without hot water for a day as the pilot light would not stay lit. They scheduled the initial call to occur 4 days later for the assessment. The actual repair would need to wait 10 days after the assessment. We would be without hot water for two weeks. They were unconcerned and did not feel this was a priority.

First time home buyer and I chose Landmark as my home warranty coverage due to the variety of services they offer. I was very disappointed to find that the language on the brochure did not match what services they actually cover under "repair requests". I would not have made this purchase had I known the guidelines would change on me and customer service would be of no help. Verify all information printed and marketed is actually the service you will receive before purchasing from Landmark. Recommend you go with a different company who will follow through.

I called Landmark Home Warranty and they asked me a few questions. They set everything up and the next day, the rekeying company called me. A few days after that, the fridge repair company called and set up the appointment. They came and got things fixed. So, it was all smooth.

THE WORST CUSTOMER SERVICE I’VE EVER HAD. 2 weeks after purchasing our home, We had our washing machine stop working on us. I called on a Saturday. We made a claim with Landmark for the washer. Initial consultation was good (this is the 1 star). Got us quickly input and had a repair facility call us within 2 days. Tech came out to inspect the evening on a Monday. I didn’t hear a word after that until I had to call Landmark 2 days later to see what the game plan is. They had no information for me. Said they couldn’t even find my contract.

My experience with this company has been difficult. I bought home in Las Vegas in July 2020. My dishwasher was not draining. I put in a request. A service company came out (Husky Services) whom were very rude and unprofessional. Next I was charged by Landmark three times for the same service request. I tried to call and clear it up but no one answers the phone. I had no choice but to dispute through my credit card. Now I am having trouble with my pool but can not submit a service request because Landmark says I am delinquent in paying them. I am currently on hold and have been for over 60 minutes. I wish I had not bought this warranty as getting repairs is too difficult and time consuming.

It was our first home purchase and we were basically told that Landmark Home Warranty was going to be our home services warranty without even giving us the option to shop around. Once I called them to place my first claim my nightmares with them started. They had terrible response time, no streamlined way of communication, and it seems like every department works completely separated from each other. They basically took my $60 deductible and I got absolutely nothing in exchange since they would not replace the water heater expansion. They knew they wouldn't replace any add-ons to main appliances yet they lacked to tell me that over the phone when I first started my claim. Then, the 2nd claim was needed. This time was even WORSE!!

We were buying a home that was a 20-year old home here in Arizona and we figured the appliances were 20 years old. So, at least for one or two years, the home warranty would cover the appliance replacement. Recently, I couldn’t get hot water from the water heater, it was just warm water. I called Landmark on Monday, but I didn't get anybody out here to look at it until the following Monday. And that was a Thanksgiving week. But they came and replaced the water heater in this house. Still, I got two weeks without hot water and I'd like to see the process speed it up a little bit. But the thing is, they had somebody come out and look at it. Then, as they determined that it needed to be replaced, whoever did the service had to wait for Landmark to provide them with a water heater.

My real estate people bought me a warranty with Landmark and after I used it, I decided not to continue. My claim experience with them was fine but I didn't like that I didn't get the same person every time somebody came to my house. The techs came from this county, that county, and the other county. It was whoever had the low bid on the list. Luckily, the last time someone came and worked on my heater, I got the same people back, so they understood the problem because I had to have them come back for the same problem three times. Also, I have a 26-year-old heater and Landmark still wouldn't replace the heater. They just decided to replace boards. Other than that, I keep getting phone calls and mail from them to reinstate the warranty but I've already talked to them three times about it.

Dealing with Landmark Home Warranty has been frustrating. If you're trying to get more insurance, they're on the phone immediately. But if you're having a continued problem, then you have to be on the phone with them for hours and hours and emails and emails. I have a leak in my jetted tub and the faucet area, and it hasn't been fixed yet. I've had a company come out three times now and it seems like it's the kind of thing where they try one thing, then if it doesn't work, they'll try another thing. And if that doesn't work, they'll try another thing.

It’s been a good experience with the techs but it’s hard to get ahold of the contractors. It’s not Landmark’s fault but you can't get ahold of them to see if they can get another company. I’ve had to call Landmark on a follow-up on a few claims and I have not been able to get through. I've waited on hold for over an hour, which is one of the minuses I’ve had in the short time frame that I’ve had to deal with them.

I've used Landmark for all three of my home purchases. I was happy with their service from the first home and so I just stuck with them. I got a call shortly after I closed on the place I'm in now. And they helped make sure that everything I wanted on the warranty was there. It's pretty simple to do a claim. I just go online and submit a claim there.

We did a claim a while back. It was a Friday and they followed up the next Monday and came right out. The guy who came for our heater was awesome. It was more of an inspection to make sure we were ready for winter. He took everything out and showed us what to look out for with filters. He took good care of us. We were thrilled. We also had another claim and everybody was pleasant. We’re very satisfied with the experience thus far.

We've had one contractor out so far and it's been pretty good. He came out and we got a rekey. There was a little hiccup when submitting a claim. The front door, the top lock and the door handle lock go in opposite directions to lock. So, if you want to lock the top lock, you turn it to the right. If you want to lock the bottom lock, you turn it to the left. That drives me nuts ‘cause it doesn't make any sense. This is what I have been saying in the email and I'm asking for the guy to fix it where they both go right. If not, then I will go out and buy another handle and hardware and have that ready for when he gets here. They had told me that it was fine and that the guy could probably fix it. They were more concerned with trying to book the appointment than understanding what I was asking.

Landmark Home Warranty had a little bit better coverage around HVAC. The claim submission is pretty streamlined and they've been really good and receptive as far as getting something scheduled. They get somebody out here really quickly. But there was one time where the partner that they selected to do the service took a long time to order a part. So, I constantly had to call Landmark who then referred me back to the other vendor that was doing the service. I was a little frustrated at that particular point in time ‘cause Landmark should’ve been a little more active in regards to making sure that part was ordered and brought in on time.

Do not purchase coverage under this home owners warranty!!!! They do not give the service as promised. I called for service on an air conditioner- waited 2 days for a call back and was told they would not service my unit. I paid $500.00 out of pocket.

The representatives from Landmark Home Warranty are fine. But I decided to sell my house so I needed to cancel it.

I liked what I researched about Landmark, what I read, what I found out about the cost effectiveness and what it all entailed. But in the beginning, when I first got the membership, it was very slow. It was very frustrating. There was a barrier with the communication skills of the person that I had dealt with the first couple of times. I couldn't understand a lot of the things that we were saying. The second thing was that they said, "We’ll put in the information and send you an email. Somebody should be in touch with you.” But nobody ever got in touch with me. I had to reach out and call back so that was a bit frustrating. The biggest frustration was getting through to somebody that could help to resolve the reason why I called, to have somebody come out, take a look at the issue, assess what could be done about it and how it could be fixed. I kept calling and calling and I was never able to get through or I was left on hold for a long time.

My mom has Landmark and she said she's had a great experience with them. She said to go with them and I did. The first few things were really great. I have called in for a rekey. That was super easy. The guy who did the rekey was great and fast. However, I've had a difficult time with them. Ever since I moved in, my stove hasn't been working. I had them come out and look at the stove. They said that it was an electrical issue so they sent out an electrician who said they fixed the problem but the problem was not resolved. I haven't been able to cook for my family. We've been having to eat out every meal or figure out what exactly I could cook in a crock pot or in a microwave.

Landmark Home Warranty is a horrible company. I contacted them in March 2020 because my furnace was not working. They sent out Next Gen Air (Dallas Fort Worth Area) who came out to my house 3 times (Another horrible company). They did not seem to know what they were doing...but finally stated that it needed to be replaced. Next Gen Air sent the last technician where he tried to sell me an entire new system, not just the furnace. I told the technician to contact Landmark and get back with me; never heard from Next Gen Air again. I received an email from Landmark stating that I need to respond to them the day I received their email or they would send me a in lieu of check for $650.00 (Not going to cover the furnace replacement, not even close).

Everything takes a little bit longer with a home warranty, but compared to the other options, OneGuard and Landmark seem to be the best. They are more expensive but we had an AC that needed to be replaced and they did cover it. That was expensive and it's good. It took longer but I can kind of understand why. But when it's a quicker fix, everything's been quick. My tenants haven't liked some of the contractors but some of them, they really like. I don't have complete control over the situation but now that I've learned who of the contractors I like, I'm able to generally get what I need and request who I need even within the same company. There are only so many options you have, but it helps me to then use the ones that I like or request the ones I like in the future. I'm able to work it enough where I can get what I need.

Landmark Home Warranty looked reasonable for what I was trying to accomplish. The items that were available to cover looked reasonable and the price was competitive. They also cover up to three heating air conditioning systems. I’ve had a couple claims so far and I just made one this morning to deal with the dishwasher. It was very quick. I tried to do it online but it told me it couldn't set up the service order. I called in and lady had it done. I heard from the contractor within maybe two hours and we got an appointment set up.

The experience was good and easy when I had a tuneup on my air conditioner.

With Landmark, I can feel more relaxed about daily living because I have a way to solve problems. Calling them for service has always worked out great. There was a time when we flushed our toilet and it made a really loud whistling noise. The tech who came knew right off what the problem was and changed the part. He was a sharp guy.

Landmark's tech was scheduled to come out. He called and said he was on his way. I told my son who would be there to let the tech in whenever he comes to the door. The guy never came. I asked my son to look and see if the tech's van is still outside. My son told me it wasn't. So, the technician showed up and left without ever coming in. A week later, they rescheduled. The tech got to my place late and they had to reschedule for a third time with the parts to come fix my issue. We were without an oven for three weeks but all in all, it ended up working out. They replaced a few things and my oven has been working ever since.

Our heater kept on going in and out. I tried submitting a claim to Landmark on the phone but it was a little difficult because I couldn't get a hold of anyone and there were long waiting times on the phone. When the techs came, they were really quick and polite. They were able to fix our heater and tell me what the problem was so that if it happens again, I know how to fix it.

My air conditioner was making a noise. I had a dry bearing. I called Landmark Home Warranty and they sent a contractor out. In no time, they had it fixed so I was very pleased with their service. They were very professional and friendly.

Landmark was a contract I kept on going after the purchase of some real estate. I use them for maintenance at the property and it's been doing very well. The coverage is satisfactory for what I need and their contractors have done a great job. Their reps were also very thorough and got things done very well.

I bought a home with Landmark being the home warranty selected. I have had the need to use their services three times and each has been a total failure. Issue 1, over the July 4th weekend (Sat.) a bathroom shower would not turn off. I called Landmark and was told someone would call by the end of the next business day (Tuesday). I had to turn off the water for the entire house so asked for a faster response, their answer NO. I paid for the repairs myself (within two hours) and submitted the invoice to Landmark who said they would pay for the service charge, they have not.

I had issues trying to get ahold of Landmark for my spring tune-up for my HVAC. I never did get ahold of them so I just thought to do it the next year. I did get ahold of them for my fall tune-up and that was fine. I got a random message from them late summer and it was something about my contract PDF being ready and available. I called the guy and asked why was I getting the email. They said they didn't know. I said, "It's hard to get ahold of anyone at the moment and my contract is in February. Why would you randomly send this out? That's kind of annoying."

I like Landmark. They have been very responsive. Submitting a claim was easy. Once we said what was going on, they outsourced and contacted us. We got a response back on that same day. Everything's been pretty good, seamless process as it seemed.

Everything is perfect with Landmark. They’re great. The contractors that come out are great as well.

Landmark Home Warranty's service is great. It was quick and painless, so it was nice. I had a circuit breaker so I had some wall plugs that weren't working in one of the parts of the house. I did a service request online and it was very easy. The technician then came out and repaired it. He was outstanding.

Senior citizens, single moms, working couples, you don’t need the drama Landmark brings to the home warranty process. Hours on hold at their call center, failure to aggressively vet their contractors, lengthy inept and bureaucratic claim process. We had our AC go out and it took over a month for them to decide they would pay for half of the repairs. Their first contractor said the unit was installed incorrectly. I got three of my own HVAC companies to come out and all three disputed that diagnosis and identified a defective compressor at fault. So I requested a second opinion from Landmark and their second opinion contractor scoffed at the first diagnosis and agreed on a defective compressor. But that wasn’t good enough for Landmark because it took away an easy claim denial based on the first opinion. So they had the second opinion contractor send another technician out who reconfirmed a defective compressor.

When I submitted a claim with Landmark, it was quick. They responded immediately and the experience was great with their rep. They also respond to whatever inquiry the customer has. With the technicians that come out, they've always been very professional. They know what they do. Landmark is good at what they do. I don't have to be calling them. However, they have a window where the contractors can come and they normally give you from 8:00 to 5:00. I cannot be at home all day. I have to schedule leave at work in order to go home. I cannot just stand up and leave whenever they come. So that will be the only thing that I will ask if they can improve that.

It's been a pleasure to have Landmark. My house right now is on the market. I want to sell it. But if I change to a new home, I will go with them again. They always send somebody to help me out with whatever I have to fix. They were always happy to help me. Submitting a claim has been very easy. Every time I call them, within two days, the contractor calls me back. They send me an email the same day to confirm the request. Then the next day, the contractor will call me to set up the appointment with me. As of today, there was something they came back to fix for me. I already referred other people to Landmark.

We had a very bad experience with another home warranty company and we were with them for 20 years, and then they just quit paying. So my husband looked it up online to see which ones were best. So far, Landmark has done a good job for us. We've only had a claim like three different times over the last several years and the technicians have been great. We've been really happy with Landmark Home Warranty.

So far, my experience when submitting a claim with Landmark has been good. We submitted a claim on the air conditioning. The guy came out, fixed it and it's fine. We had the icemaker that went out, another claim and the contractor was here the day before yesterday. He didn't have the part, ordered the part and said, when the part came in, he’ll come and fix it. The contractors came when they said they would come. I've been happy with Landmark’s service, so far.

The capacitor had blown out on the air conditioner and it took a couple of days. We have two units so we were able to survive. But once the AC guy got here, it was quick and easy. He explained the issue and fixed it. Then, I had a sewage issue this week that the plumber came out and checked. They charged me $70 but I haven't looked at it yet to see why I got charged. He just went out there and asked me to flush the toilet, looked at the cleanout, and said that nothing was wrong. But something was wrong and for 70 bucks, I wish there had been a little bit more diagnosis.

Submitting claims has been an easy process and the main ones I've called in about were for the electrical and AC. I only had one bad experience and it was back when we first moved here five years ago. That was one of the first times I had my heating system worked on. Other than that, I haven't had any other problem.

I had a home inspection which stated our furnace may need a couple suggested repairs done in June with pictures but that it was still in working order but had to make deficient until repairs were made (he stated the working order part verbally unfortunately). We move in August and start smelling gas, so I called Landmark. The guy comes out and says, "absolutely under no circumstances should you use this furnace." Landmark won't cover it, as they determined it was pre-existing according to my original inspection report. Fine, whatever, I get it, that's fair, crappy but fair.

By far the worst customer service and quality of service I've ever experienced in my life. I have an ACTIVE WATER LEAK AND PIPE CLOGGING and had this issue for a week now. Landmarks service representative sent me out a contractor and assured me that this was "the only plumber that can assist" me, when there was literally a plumber (who contracts for Landmark) down the street from my house who could have helped me on 4 days ago. The plumber that was sent to me yesterday was not able to fix the issue and stated that I would need a Hydrojetting or Drain cleaning and that he was "not qualified to do so." The plumber that is down the street form my house, specializes in Hydrojetting and could have done so on Monday! The plumber that was sent also charged me over $150 to fix an issue that didn't "meet code."

I called Landmark and they put in the tickets for me. The rep was super nice and she took care of everything for me. The contractor then came out and the guy was also nice. He explained to me what the problems were. And then, he didn't have one tool that he needed to have so he went and got it even though it was a half-hour drive, and came back and did the repair on the other issue. Everything seems to be working fine now.

I had my garbage disposal break. Started a ticket with Landmark. Was told I would hear from the contractor within 4 business hours. I didn't, I called the contractor with no answer. Called landmark and waited on hold for 1.5 hours with no answer, had to move on with my day. On the next business day a called the contractor again, he did answer. I told him the problem and he told me it would cost $265 but I was covered for $160. I said I'd just do it myself. I called landmark and waited on hold with no answer for a long time. So I went to the hardware store and replaced it myself.

I purchased a home which came with this home warranty. We were pleased to have the warranty when our AC started to act up. After contacting Landmark a tech was sent out and the issue was diagnosed. Since there had been a communication issue with the company who came out to do the initial review of the AC unit, and due to prolonged scheduling, I decided to find another company to do the work. I was given the choice of a buy out, which I took, and paid out of pocket for the repairs.

Sometimes Landmark is great and sometimes I can’t believe them. The only reason why I have them is for my air conditioning system. I have seven properties and I had a problem at one of them. The rep from Restore it! Home Services said that Landmark would only pay 1,900 towards my air conditioning and I was going to owe them 6,300. Then, he told me that if I gave him my credit card at that time, he'd give it to me for 6,300. But the unit only froze up and I don't know why I had to have it all replaced. The tenant is from New York and he lowered the air. So, I told the tech to let me think about that.

My wife called in a claim to Landmark Home Warranty. The reps told her to call a vendor out and that the vendor would then make a determination regarding the claim. I called them back myself and told them that it was their job to get the vendor out and if the part or whatever is wrong is not covered, we will be told that. We resolved that issue and Landmark sent a vendor out. Our issue happened to be a warranty item.

We've been with Landmark Home Warranty for three years now and so far, having them has been beneficial. There was a time when our AC's fant went out and I called in a claim to Landmark. They got somebody out to our location. That tech had good knowledge and communication. He fixed the fan. Having this home warranty has been working out fine for us.

Normally, the contractors sent by Landmark are knowledgeable. However, I try to put my claims online to them but then their site doesn't allow me to describe what I need. So, I need to call things in. Lately, things have been slow and it's very hard to communicate with Landmark.

A coworker recommended Landmark Home Warranty to me. We've had their coverage for a year and a half now and used it five times. Their contractor Optimum Air has been awesome every time they've come out. The last time, their tech Mike loaded our unit up with Freon and did maintenance service. He has also had to replace the motor of our air conditioning. He has been awesome.

This is my second time calling upon Landmark, first was my garage opener motor last year, which was good service, this time it is my pool pump motor. I called right after motor quit working, representative said if it was an act of god it would not be covered as I told him there was a storm so I had to clean baskets and he indicated if diagnoses shows it was act of god I would be responsible, was given a referral to local pool company who would be out next morning, I was happy.

We have had ongoing issues with our A/C. The latest arose almost 2 weeks ago. We had been given permission to use a local contractor because Landmark's contractor came from the nearest large city and couldn't come for a week. The contractor said that the unit had a leak in the evaporator coil and gave us a cost to repair and a cost to replace the unit. I sent both estimates to Landmark late on a Thursday. Since then, I have made multiple calls. Each time, I'm on hold for 1-3 hours unless I call very early. Several times, I had to be forwarded to Authorizations, which entailed another 1-2 hours on hold. Sometimes, I opted for them to call me back rather than hold, but they didn't always call back, so that was risky. Each time, it is clear that nothing was being done until I called. Information they asked for had been sent to them and when I called to get an answer, they would review the file and then either refer me to someone else, who then needed something.

I wish I could give this company 0 stars. I reported a broken AC 7-1. They couldn’t find my account but magically found it after I was on hold for 2 hours. Every time I call there’s a 2 hr wait. No help has been provided still and my ac is broken still and it has been over 100 degrees in my house. I’ve called and requested to speak to a manager for over 2 weeks and have been hung up on and/or received extremely rude services. I have been told I would receive a call back from any manager but never receive any calls until I call back. I have called multiple times every day for the last 2 weeks and there is magically never any manager around to speak to which is odd for such a big company. I am extremely disappointed and I’m out multiple payments of $60 for call outs pertaining to the same issue. Would never recommend this company to anyone. Waste of money.

Landmark should get top marks. Their customer service is good. They've taken care of me every time I've had to deal with them. The only thing I don't particularly like is they only have a certain amount of people that they go through for AC units. Once they put in the order, I'm at their mercy. I can't find another person that could come out right away. But it's not really their fault. It’s not because they don't find me one. It's because whatever company they do get, they're busy working. It could take Landmark two, three days to get an AC unit guy out here to fix my problem which unfortunately, whenever I had a problem, it’s the hottest time of the month.

I just call Landmark's number to submit claims. The only thing that has been hard is in the summer if somebody's AC has gone out, that's probably when everybody's has gone out. I've had clients that had to wait a couple of weeks to get that fixed. But probably just the time of year, it's hard in the hot summer.

If you need anything from them then expect to be on hold for over an hour every single time you call. I'm currently on hold for 1.5 hours, calling around 10am on a Friday. This is my 3rd follow up call about a warranty issue I brought up weeks ago. Every time I call they say they will get back to me within a day or two, and it NEVER happens. I'm sure my problems are not unique to just Landmark. I imagine every warranty company is a hot pile of garbage. Their business model is based on paying out as few claims as possible. I would never purposely purchase a home warranty, in this case I had to as part of my mortgage process.

I had my AC fail when it was 115 degrees outside. I put in an online request for service at about 1;30pm and when it was submitted a message popped up that said if it was an emergency to call. I called the number and was on extended hold. Then a message came on that said if you want a call back hit 1 and leave your number. You will not lose your place in line. So I then left my number. After one hour and no response from email or my call I called my regular AC person for service. Initially they said they could come out between 6-8pm and then called back with someone who could come out within 20-30 minutes. In the meantime I had no response from Landmark up to that point.

I received a home warranty policy when I purchased my new home. It included an A/C tune-up, so I figured it was worth the cost of the $60 service call fee. When it confirmed the service, it gave me the name of the contractor that would be coming out. Looked up that company -- it has an average rating of 1.5 on Yelp (24 reviews) and 1.7 on Google (18 reviews). These reviews span over a period of 5 years and are consistently terrible -- maybe the worst reviews of a service business I've ever seen. I guess Landmark's main criteria for selecting contractors must be cost rather than quality. Trying to cancel this work order -- don't want these people at my home, particularly when at least one of them accuses their worker of theft. No way to cancel on the website, so now I'm sitting on the phone and have been on hold for 49 minutes. What a waste of money.

This is my first year with Landmark Home Warranty. I used this service for key replacement and a broken ice maker, but the experience in repairing my Central AC has been a dumpster fire. Initiated a repair request for leaking A/C coils in May. Landmark reviewed the case and then wanted a 2nd opinion, which brought the case into June. Then radio silence from Landmark. I spent countless hours on hold, finally getting through to be told that it was with their approvals department.

My experience is so awful that I want to write my review to share with others to go elsewhere for your warranty. I am disgusted and extremely disappointed that a company like this can even still be in business. I had a service call in July for a my Refrigerator that was freezing up. It took me over andhour for a representative to even answer the phone, after I spoke to Landmark they advised me that a contractor would come out. This was Monday I called, Come Wednesday still no call so I called them back. Finally the contractor called me and scheduled my appointment for Friday, this was having me wait a week on my Fridge.

We have had an ABSOLUTE TERRIBLE experience with Landmark Home Warranty. The A/C in our house went out on Friday, July 17, 2020, and we still waiting for our A/C to get fixed THREE WEEKS later! First of all, it took 4 days to get an A/C repairman to come to our house and look at it. We understand that A/C repairman are busy in the summer- but 4 days! It took ONE MORE week for the A/C repairman to come with the needed parts to fix the A/C. As he was working on the A/C, another part on the A/C broke. He said that we would need to request another part to fix the A/C unit.

We bought a house and it came with the Landmark warranty. It was so fabulous because they do all kinds of stuff and we added it to a rental home. Then we added it to a home we have in Boise also that we're at occasionally. Submitting claims is straightforward and simple. You call them up and they take your 60 bucks, and then they give you the phone number and the name of the person that's coming. I call them directly and coordinate schedules.

Submitting a claim to Landmark Home Warranty was super easy. I just called the number on my policy and let the person know what was going on and they took care of it from there. It was super smooth. The contractor was great. They were friendly, quick and efficient. They just did their thing. They had a mask and kept their distance from me when they were here.

We've had a good experience with Landmark and this is our third year that we've renewed with them. Our most recent issue was our AC. We live in Arizona and it was very hot. The contractor came out, added freon and checked everything. We have a really old machine so it's not something that you can get easily. The AC is running a little better now. The contractor was easy to schedule with and called before they came. Submitting the claim was also easy. I like to just do it online. Then they follow up through email and phone.

This experience is so bad that I am writing my very first review. I am disgusted and extremely disappointed that a company like this can even still be in business. I had a service call in early June for a broken A/C unit. Since the contractor came out, confirmed it was broken and needed to be replaced, I have not received a single update from Landmark. I have called countless times to only sit on hold for hours at a time and having to give up because I have better things to do. The emails I am sending are falling on deaf ears and there seems to be no light at the end of this tunnel. I feel as though Landmark takes people's money in hopes that they won't have to pay anything out. Absolutely terrible....

Order is still open. I requested a service on 7/22 because my cooktop is not working good. Technician came on 7/23 and send his report. I called 2 times 7/24 first time I cut off the call after 57 minutes waiting on the line, 2nd time after 1h17m finally I spoke with a rep but I didn't receive an update because the estatus was (waiting for report). Later same day after I reached out the technician. I called again and after 49 minutes waiting on the line I spoke with another rep mentioning that the technician said he completed the report right after the visit suggesting a replacement. I received an offer on 7/28 to choose between a cooktop clearly with lower quality than mine or a check, I made an analysis of the specs of my current appliance against the one is in the offer and I replay the email with the offer asking for the replacement of the cooktop but with the same quality than my current appliance.

We had another home warranty many years ago in a different house and we didn't have very good results from it. No matter what we needed, it was something that wasn't covered. So we had to try something better than that. With Landmark, sometimes we have trouble with the contractors getting ahold of us and us getting ahold of them. The plumbers are really awful about that. After three or four days’ worth of back and forth, we'll contact Landmark and they have always rocked.

When we purchased the house, Landmark was the warranty that the previous owners had and they bought the coverage to sell the house. So as we looked into what coverage we had with them, we decided to upgrade for the next go-around and we kept the same. 'Cause while we had the house on purchase, there were a couple of things that went awry that we used them for and they seemed to be pretty reactive and did things well. So, we liked the service we got from them.

I like Landmark Home Warranty. They do really well for me. They're responsive. When you go ahead and call them, their price is marketed fair. I had a recent scenario where I had to have a guy come out and take care of a leak for me here and I was happy with that, but they could have done better. He didn't want to go ahead and turn to the wall to find the leak. He did what he could do or what he was instructed to do as an AC technician and that was that. So now, instead of an AC technician, I need to look for a plumber. I called Landmark back and said, “I need to have the right guy come out.” But they never called me back, so I'm still fighting that battle.

I read Landmark's literature and it sounded like they were a good company so I went with them. I’m very satisfied with their product and their reps are usually very good. One of the most recent claims we had was a sink that was clogged and wasn't working properly. I called Landmark and they gave me the name of the company. The company called the next day and came out the day after that so it was very efficient. Their guy fixed the problem. We had a problem with one contractor in a prior house that didn't work out. But most of the time, the contractors take care of the issue.

I have been calling for service and the phone sounds either busy or takes long, very long time. I e-mailed for requesting service and I did not get any answer. It is ridiculous, Today I sent another request and I expect to have a reply. I do not recommend to anybody this company.

Everything is great with Landmark. We haven't had a problem with the house so far, knock on wood. I got the locks replaced and the process was super easy. The guy was awesome. He texted me when he was on his way. It was really easy to work with him and he was done in 20 minutes. It was seamless and done really well.

We've had Landmark since we've moved into our house for about three years. We had washer issues but our washer was like 13 years old. The claim went fine. I just called them, their technician looked at it, and they got taken care of pretty quickly. I haven't had any issues with Landmark. Their technicians have always come out at a reasonable time and they know what they need to do. I never had to call back a second time to get them to come back out. I never had any issues with the technicians. so it was pretty easy process.

I like the option that you can go online to submit your request. I like the fact that you can call in to put a request and get someone right away. But I am struggling a little bit with the wait time in regards to a follow up on a request. I've had to wait on hold for 45 minutes each time I called in to follow up. I just wish there was either a chat option or a few more people answering once you've placed a report. Or if they responded to my emails, that would have been helpful. But when I did get someone on the phone, they were wonderful. The reps work super hard. I felt like they did the best they could with the information they had or the department they had. The system might be struggling a little bit with probably the case of the nation right now. But Landmark itself has been wonderful. They've still done an excellent job.

Two evenings ago, it was up to like 81 degrees in here. The AC unit said it was cooling but I felt there was no cold air coming out. I stepped out to the patio and I could hear the air conditioner running. That's when I turned it off and tried to reach Landmark. It was after 5:00 and everybody's got these monstrous long queues right now, so I was not to reach them directly. I submitted a request and followed it up with, “Could we please use the guys that had been here before and had done the maintenance on it two months ago?” I never got a response to that.

It has been a week since Landmark HW sent out an AC repairman to fix our AC. The repair company said that Landmark had approved the replacement of the evaporator. I was told Landmark would contact me concerning any out of pocket costs. I haven't received any calls or correspondence. I can no longer log into the website. I have been waiting to talk to a customer service person for 59 minutes so far. They have not responded to my email I sent last week. Really poor customer service!

We have issues with the way Landmark runs things. They nickel-and-dime the repair so that you don't get a repair of the same quality that you had. I won't renew it. The contractors have all been great. They come, but when you ask them questions, they say unfortunately, the home warranty people make them do it the cheapest way possible.

Our family had been living in our new home for 6 months when the dishwasher started having some problems (drying element/control panel). We decided to call Landmark and submit a claim. That process was relatively painless and we had a contractor at our house in about 4 days. He noted that it was still a running dishwasher but that several parts were needed to get it functioning properly again. We've continued to just get by with the dishwasher in the meantime.

I continue to have problems with this company's ability to manage automatic deposits accurately. As a result, my ability to have a stable account and claims management is put at risk to their negligence. I have had a least 3 incidents where my account was not deducted. I received no notification of the problem until I made a call to the company. At least one occurrence created a duplicate charge causing my account to go into a NSF. They did not reimburse my company for the fees. Given COVID - 19 and the stress people are caring for this is not a company I would recommend.

It's been a month now and they still don't have our replacement part. No AC or air filtering for our home during the month of June so far. They've sidestepped every attempt we've made to move things forward. We've called 5 times now with 30+ minute hold times every time (right now I've been on hold 61 minutes and counting). And they've brushed us off every time claiming ignorance and refusing to give us contact info for their supplier or parts ordering department. AND this is the second time they've screwed us over. We have yet to experience a successful claim with them.

This is our second home and we had Landmark for about four years. They are very convenient. They're always very fast. You make a phone call, they immediately send out a referral. You hang up and within 20 minutes, you get a phone call from the company that's going to come work on your appointment. We've generally used it probably seven times, and every time, it's been wonderful. They're always really kind and professional, fast and cheap. We're really happy with things the way they are. Recently the remote sensor went out, so none of the remotes worked. Landmark came and fixed it.

I have been with Landmark couple of years and had a issue with AC and water heater this year and was very disappointed with them. They only paid a small part for AC issue and we paid most of it even when we had the warranty. With water heater they covered 40% and we had to pay 60% so we did cash out and they paid minimum amount in which you couldnt even buy a heater leave alone installation and other charges. I will like to change my warranty company and work with company who cares for their customer and listen to them.

I’ve been with Landmark for about five years. Most of the time I’ve been happy. But one contractor was really bad. He was trying to fleece me I called them and said I never want that guy again. I’ve had the odd one where it’s so obvious that they’re just trying to lie to you and make you pay over and above my $70 deductible. I would say 90% or more are amazing.

Red Stone recommended Landmark to us. We just moved in and when we needed the doors rekeyed, it was all good.

After some early confusion a very competent contractor was sent and fixed the gas leak. I hope future issues will be resolved more efficiently.

My Realtor told me about Landmark. When I had to submit a claim, I just told them what the problem was and they arranged for someone to come out. That person gave me their bid, and I decided from there what needed to be done. Part of what they advertised that they do though, they apparently don’t do and that disappointed me. They offered there on their paper that they arrange for home services such as your TV, your internet, your phone, and all that. However, whenever I called the number that they have listed for home services, the people claimed they never heard of it or I would get somebody else who would be trying to sell me something else.

Landmark Home Warranty operates under a deceptive business model and false advertising. They are running a scam with their contractors. First, the price for any parts needed (and Landmark will make sure most parts aren't covered by the warranty) is inflated 500%+. Second, if you opt for a cash out settlement so you can select a more reputable contractor, Landmark will offer you a ridiculously low amount and leave you responsible for most of the cost. They paid only $400 on a $1,600 water heater replacement.

I have actually had Landmark for a few years. If they suck, why? The rate has been extremely great for a realtor! So, I've stuck with them. And my sales guy is awesome! But, quite frankly, every time I have an issue with something, it IS always a battle to get more money to fix it or replace it. For instance, my coil for my a/c went out, it's one of those old coils, and to fix it was average $2300, so of course, it's a better value to replace the coil and the compressor for the $5k average, but you know how much I got from Landmark around $800. That barely paid for the window units I had to buy (2) to wait the 6 days before I could get all approvals made and freaking repair/replace the system.

My Service Request number is 1909056. We have a Plumbing issue. ** Plumbing came on May 29th. They have submitted everything on their end and we have yet to hear from you on approval of the claim more than 2 weeks later. We have emailed, called 3 times and waited on hold for a combined 4 hours without being able to talk to someone who can move this issue forward. We have left call back numbers, been hung up on (I do not believe this was intentional, but they did not use my callback number), and I am currently on hold now. Thus the three separate calls needed.

This company is just a waste of money. It takes weeks of service. Our AC was broken and it needs a simple piece. It has been one week. Customer service takes at least 30 minutes to reach and everyday they say it will be fixed tomorrow. Totally waste of money.

My Sub-Zero refrigerator was making noise. It sounded like a fan was going out so I called Landmark and Suncoast came out, opened it up, looked at it and said, “Yeah. We probably oughta replace the fan motor that’s on the freezer side.” I thought it was the one on top. I didn’t know it had motor. So they said that they’d order a part. A week or so go by I call to check on it and then I get a call from some young lady at Landmark telling me that that part’s not available and that they’re going to send me a check for $1,500 and take the unit off the home warranty.

I love Air Zone Heating and Air. I've used them in the past and I always specifically request them. They've always done an excellent job on the two different properties I've had. Landmark is very nice on the phone. When I've had trouble, they always give me a point person to communicate with, and I appreciate that. However, there have been a lot of claims with Landmark where they say that it's covered but not to get to it. It's very frustrating. Instead of just handling it, it's a big headache. I'm not gonna use Landmark next time, but may not really be Landmark's fault. It may be just the way the system is. Other than that, I'm satisfied.

Filing the claim for my air conditioning was pretty easy. The contractor came out after about two days, which was reasonable and quick. He did a very good job and kinda kept me informed. The repair took some time to get right. Changing out a motor was kinda hard to diagnose. I was pleased.

I called in an A/C service Sunday night. A technician was out the next day, but now I haven't heard anything from Landmark since then for 7 days now. They are not answering my emails and I've been on hold waiting to talk to someone for 2 hours. Meanwhile, my A/C is running 24x7 costing me extra money due to their lack of communication. Very poor customer service follow-up.

I ended my service with Landmark because as a single female and homeowner, having a warranty with them did not give me peace of mind. Of the five issues I encountered: AC leak- ceiling damage, garbage disposal leak - sink damage, inoperable washer- floor damage, and inoperable water softener, only a small portion of the AC unit repair was covered. I was told my repairs were not covered because they were either secondary damage, or due to overuse. For instance, my washer would drain the water on the floor. The contractor who came out took the washer apart, then said he needed parts to repair it which he didn’t have.

Filing claims with Landmark is pretty effortless. My first claim was for rekeying our locks. So far, I’ve been very satisfied with the interactions and services provided by the contractor.

I've been trying all day to submit a request for service and it has been a horrible experience. I tried their online system and filled in a ton of information including my credit card information and clicked "Submit" and was then notified online that I couldn't submit that type of request using the online system! The online notice instructed me to call their toll free number which I did and waited on hold for hours! It was soooo horrible. I finally hung up and called the sales line and talked to 5 horrible staff members -- of course there was NO hold time to talk to their sales department. They should reallocate some of those staff to their service request department. It clearly shows where what they value.

I have been a customer for Landmark for 4 years. My AC broke down on the 15th of May. It's 14 days later and I am still waiting on my AC. I live in Arizona. Anyone who has lived here knows that an AC is not about comfort, it's about safety. They took 3 days to send a contractor to take a look. In Arizona this should have been considered as an emergency and someone should have been dispatched within 24 hours. After the contractor ascertained that a new compressor is needed it went back to Landmark for authorization.

I've been with Landmark for 15 years and they're pretty good in responding. There's no waiting period. It's very easy to submit a claim as well. You go online, you create a claim, about 15 minutes later, they send you an email with the contractor name associated with it. Generally, the contractors are not top-of-the-line contractors.

The Landmark Home Warranty representative that I talked to gave me a discount and when I looked them up, they had good reviews. To file claims, I go online, then they call a local repair person. Then that repair person calls to schedule the repair. It has all been pretty smooth. The website is also easy to navigate. I was told they the contractor should contact me within two or three days and that if they didn't call, then call Landmark back. The quality of the work done has been great. Everything was fixed or replaced. I like Landmark. They did what they were supposed to and the experience was quick, easy, and simple.

I called Landmark to report issues with my hot water heater. They sent PipeDoctor 24/7 LLC out. The tech said that the hot water heater needed to be replaced with mods. I never heard from Landmark, I had to call them on 3 separate occasions before I finally got any answer. They told me they would cover the hot water heater and the labor but not the $834 in mods. I told them I don’t need modifications just replace the old tank and install a new one. I asked if they would consider a second opinion, they told me I would have to pay out of pocket, the only work they cover is through the company.

Our experience with Landmark Home warranty has been the worst ever. Our water heater went off on a Thursday we call them and contractor came first thing in the morning on Friday, when we call them we were told that contractor was needing to send report and a quote to replace the water heater because it couldn't be fix. They promised that we will receive an email with the proposal 48 hours after the contractor send their report. Is almost a week and we have call them every day almost twice a day and nobody has been able to assist us. They said that the contractor has not send the report. One of the reps was extremely rude. We have request to speak with a supervisor and no one has called us back. We have a week without a water heater and still no response or call back. This is the worst company we have had to deal with ever!!

Charged $600 for Tune Up. We recently purchased a home and a Landmark warranty account. Our AC unit is 22 years old, and with summer coming up, we wanted it checked out. The contractor charged us for two $95 out of area charges that Landmark had told us they would take care of. They also charged us $320 to refill the refrigerant that they discharged when they hooked up their gauges. Two valve stems failed, and they charged us $59.80 for those. I then emailed Landmark for an explanation, and failed to receive a response. We have since called twice and still no explanation.

Landmark Home Warranty services are at lowest grade. No response or very late response. I opened a case for my refrigerator water dispenser month and half ago. Till date no one came to fix or replace it.

Landmark Home Warranty has terrible contractors and even worse customer service reps. Our hot tub motor/pump went out and they sent out a very incompetent contractor that had no clue what he was doing, did NOT repair hot tub, we asked for a different contractor only to be told that Landmark Home Warranty only had one contractor in the area and with that expertise, we then had our hot tub repaired by competent and honest contractor and Landmark Home Warranty Company refused to reimburse our hard earned money for repair. Their customer service reps were very rude and the customer relations team even worse, I would NOT recommend this company for anything, we have videos and photos to back up our claim, thank you.

I've used Landmark in the past and have been relatively happy but on this occurrence I was not. I called about a clogged sewer line. They charged me 60 dollars and sent out a service provider who told me I had a clogged sewer line but were unable to do more. Thank you for telling me what I told you.

My furnace went out three weeks ago. Called Landmark on a Thursday morning. They said someone would contact me before the end of the day to schedule service. No call. I finally called back at 445 pm. Apparently, the message that they needed to call the service provider never went out. The new rep I spoke with got that call made and they sent out an HVAC specialist to look at the issue the next day (Friday). The specialist determined a new furnace was needed. Said he would do the necessary paperwork and call the next week to schedule the installation. Wednesday of the next week rolls around with no communication.

Living in rural Southern Arizona, I realize that service techs are scarce, especially those who agree to Landmark's rates, but a recent plumbing problem resulted in out-of-pocket (out of network) expenses for which Landmark agreed to send a check (within 10-15 business days) to reimburse for a portion of the cost. 20 business days later, I emailed the person (C **) who'd emailed me with the time frame for the check, advising that I had yet to receive it. No response.

I have has this company for my warranty company for about 5 years now and they have always done right for me. No warranty company covers everything, and I know that, but when an item is covered it get fixed in a timely manner.

We had a warranty purchased for our new home. We were advised it included a one time free rekey or change of locks to the property. On the phone, they advised me it would be a $60 charge for a service call. Once I paid, they said I would be contacted by the company that would be changing the locks. That was almost 2 weeks ago. I have tried contacting them about the existing service order but it just rings and I can’t get in contact with a representative. We ended up changing the locks ourselves and we are out $60 for this scam.

We got coverage with a real estate purchase. Added exterior pipe coverage. Ended up needing ALL new pipes under the house. They did not cover it because it was “pre-existing”. We decided to drop the external pipe coverage and they said we couldn’t because of the claim...even though they didn’t cover it! Really wish I had researched the other companies as I am very dissatisfied with this one. Do your homework people!!!

I was very upset to learn that my ductless heat system was not covered under my home warranty. This is our primary source of heat and cooling in our new home and it was only installed two years ago, they will cover my dishwasher or my stove but not my most vital appliance in the winter!!

My refrigerator broke and is not repairable. The Landmark Home Warranty requires them to either repair the refrigerator or replace the refrigerator, up to $1,500.00 Landmark offered me $127.00 dollars to replace one of the broken parts. The replacement cost of the refrigerator is $1,500. This warranty is no warranty at all. It is a waste of money. It is a scam. They offered me $127.00 before they knew what parts were broken. They will not honor the plain terms of the contract.

After posting my negative review, I received a check in the mail and a request from the company that I take down my review. My review is still a valid complaint that I feel the public should consider. It is unfortunate that it took this posting to have Landmark do the right thing.

Made contact with Landmark and opened a claim on Dec. 12, 2019 for a leaking water heater. Claim was sent to Sonoran Plumbing, which I contacted same day. Did not hear back from them until next day, Saturday 12-21-19. Was told that their first available appt. was on 12-26-19 from 12-4pm. They showed for appt. before 12 noon and gave a superior evaluation and said that the unit needed replacing. We discussed time frame for delivery of new unit needed to be coordinated with repairs already taking place at my home. I asked if he could contact LMHW right away and he said his company office took care of that. I requested that he contact them right away as time was of the essence. He stated that it would take 7 - 10 days to obtain the unit after approval was granted. I understood all of this and agreed as it was reasonable. I now find out the unit has not been ordered and it will take another 5 - 10 days for delivery of unit.

Every time I had to talk to Landmark it was a headache. The last straw for me was them declining my claim based on the ‘expert’ opinion of the contractor they chose. I feel scammed. AHS is much cheaper with a better contract.

Landmark offers the worst warranty protection. They sent a repair person out who made the issue worse then closed our claim and sent us a $600 check. It’s going to cost $3,000 to fix the unit. Landmark will not work with the contractor they hired to rectify the issue nor will they compensate us for anything beyond $600. When the initial claim was opened Landmark told me they would try to repair the unit first then replace the unit if needed. It was never explained that they’d only cover up to $1,000 in repairs/replacements. Now we have a unit that doesn’t work and have to figure out how to replace it. I do not recommend using Landmark for your home warranty needs. Absolutely not worth it!

I purchased this home warranty when we put our house on the market to sale. A couple of weeks later the kitchen sink faucet started leaking. They refused to cover the faucet because they said it was pre-existing. I had to pay a couple hundred bucks for a new one. What is the point of this insurance if they won't cover anything?

For 3 weeks they cant fix our heater. They've made a mistake during a/c replacement. And of course they are not going to admit their mistake. It's just a lot of phone conversations. And no real help! Now it's going to be 29F during the next night. And 3 kids in our house. I wish every Landmark employee will experience these conditions..

We have used Landmark Home Warranty for a couple of years now. Our first go around with a roof leak went fine. Though the roofers had to come out multiple times to re-fix the problem. We then try to use the warranty to cover pest-control which is covered by our warranty. However the service fee was over the cost of the actual treatment. So the warranty may in fact cover pest control but the service fee you pay is more than the actual pest service?? How does that make sense? Finally our heater went out. Obviously if you are using a heater it is cold outside. So we called and have to wait three days for a technician to come.

For those of you who find yourself in the process of purchasing a house, make sure you DO NOT use Landmark for your Home Warranty. We’ve been working with them for nearly two weeks to get our air conditioner fixed, in the middle of 100-degree weather in July, and after two service calls (which we had to pay for) with three different diagnoses, they are now offering to pay less than 10% of the replacement cost, and in the end it will cost us $250 more to use their technician. We could have had it fixed over a week ago ourselves for less, and we’re still eating the costs they should be covering in full. These guys are crooks.

I have been blocked on Twitter and I made a report with the BBB because they have this company at an A- and I don’t understand why. Here’s my story... The contractors' initial visit was 8/29/19. At that time no repairs were made. The contractor assessed the issue and relayed the findings with Landmark. 2 weeks from the original date 9/13/19 the same contractor returned. At this time the control board was taken and we were advised to keep circuit off until oven repaired. However the built in microwave is also on same circuit breaker so in addition to the oven not working (2 weeks) now we can't use microwave. The contractor is unable to give any sort of timeframe to complete job. Keep in mind there's children living in this home as well that food needs to be prepared for.

So frustrated. On hold for over 1 hour and 15 minutes each time I have called Landmark. I have been trying to get my AC fixed for a week now. This is the 4th phone call this week. The quickest phone response time has been a 45 min wait. Scheduling to have someone come to the home took 4 days. He came to diagnose and fix the problem. He spent 30 minutes and couldn't figure it out so he left. I am back to calling Landmark again to send someone out. On hold again for an hour and half. Still no response. On hold and waiting. Don't waste your money on this service. 1 out of 5 stars for me for Landmark Home Warranty.