Kohler Reviews

Thankfully, no one was injured. Our losses are basically to replace the door itself. Are these doors safe? Very bizarre, but that's what happened.

Who knows how much this will cost me, but again, as mentioned on the many posts in this webpage, when you buy something you expect it to work without any issues for a reasonable amount of time.

Kohler was contacted. They even sent out a regional representative to my house because she was apparently disbelieving that there was trouble with their product (she claimed she never had a problem with their products before, something along the lines of "Kohler doesn't sell seconds" blah blah). Of course the fabricator was called and installation of my countertop was cancelled for the 16th and reset for the 22nd as the Kohler representative promised she would locate a sink, have it inspected prior to shipment and deliver it to Dorfmann's. The contractor arrived on Friday to finish preparing the area for installation on Monday the 22nd. When the sink arrived, this sink also had similar color blemishes in two of the corners.

Kohler wanted me to accept it because the blemishes weren't in a visible area if you stood directly in front of the sink (however, if you lean over and look straight down on the inside corners of one of the bowls, you could easily see the blemishes). In direct sunlight, which is where the sink sits in my kitchen, the blemishes were very obvious and bothersome to someone who hopes to have a beautiful countertop and hopefully, blemish-free sink. I was exasperated before this happened but I lost all hope for this company at this point. Of course, the representative of Kohler tried to minimize the problem but once again, after intervention by the local plumbing company, they again said they would locate a new sink and deliver it, but of course this would take time since supposedly there are no Kohler Clarity Cashmere sinks they could locate close by.

The next delivery was set for the morning of October 26 (today) and thus far, I have not had a call that they've (I've been told there were two sinks sent) arrived. Of course I've been without a sink at all since my countertop was ripped out on the 15th and I've basically had to eat out for every meal every day because I have no use of water in the kitchen nor the use of my dishwasher. This is too much for a person to be expected to take without seeking some sort of satisfaction. I am through dealing with the area Kohler representative. Her attempt at making the situation better consisted of her telling me she has the same sink in her home and giving me a used bottle of Kohler Cast Iron polish for the sink (I presume she gave me her bottle and kept the new one for herself).

I've had verbal apologies from Dorfmann's Plumbing, but they aren't the ones sending out blemished sinks. I've called Kohler to complain but all they've done is start folders on "my case," but even this has been unsatisfactory as the reps don't even keep accurate records of previous calls (the last one said the folder didn't have that I'd already been through three sinks), she thought I'd just had one sink with a chip. I am not confident that any of my complaints has reached anyone of significance at the corporate level. I don't believe they care and I think their practice is to make it so difficult to complain that the consumer will just walk away in disgust. I'm disgusted but unwilling to walk away.

I'm going to call it a day and go get some other brand. No more Kohler for me, thanks.

Gary, at Kohler, informed me that they would send out another toilet but that I was out the expense of the plumber's visit and that I had to dispose of the reject. I asked to speak to a supervisor but got the same answers from Scott. The second replacement toilet arrived and the plumber, with an assistant, came to install it on July 27. Once again the toilet could not be installed. The plumber stated that the toilet looked used but, more importantly, the base was broken and there was a large hole in the bowl. Perhaps the damage occurred during shipping but proper packaging could have prevented that.

My call to Josh, at Kohler on July 27, was no more satisfactory than previous calls. I was once again told that Kohler was not responsible for the plumber's visit nor the disposal of the broken toilet. After protesting, I was transferred to Chris who is supposed to call me back on Monday to let me know if anything can be done. I will update this complaint next week after the next toilet arrives and to let you know if Chris contacts me with a resolution to the disposal of the toilet and plumber's bill. UPDATE Chris never called back so I again called Kohler.

They sent out a third toilet and--surprise--once again, it had a large crack in the tank. Since then I have called Kohler numerous times and was finally told that I would receive a letter allowing me to take one of the defective toilets to a local retailer for an exchange. The letter arrived on August 9 but it is for a toilet tank model number K-4645 and not the toilet model K-3466. A tank is not a toilet. I have pictures of two of the reject toilets if you would like to see them.

On July 9, 2007, I spoke with Lucas to tell him that our model K-3466 toilet was making a very loud noise. Lucas informed me that the toilet had been recalled and, for the price of $150, plus tax, Kohler would ship me a replacement toilet. The new toilet arrived UPS but, when the plumber came out on July 19, he refused to install it because it had a huge crack at the bottom of the tank. The crack did not extend to the outside of the toilet but the plumber was sure that water would eventually leak from it.

Gary, at Kohler, informed me that they would send out another toilet but that I was out the expense of the plumber's visit and that I had to dispose of the reject. I asked to speak to a supervisor but got the same answers from Scott.

The second replacement toilet arrived and the plumber, with an assistant, came to install it on July 27. Once again the toilet could not be installed. The plumber stated that the toilet looked used but, more importantly, the base was broken and there was a large hole in the bowl. Perhaps the damage occurred during shipping but proper packaging could have prevented that.

My call to Josh, at Kohler on July 27, was no more satisfactory than previous calls. I was again told that Kohler was not responsible for the plumber's visit nor the disposal of the broken toilet. After protesting, I was transferred to Chris who is supposed to call me back on Monday to let me know if anything can be done. He still insists that they have no way of picking up the toilet but they might cover my plumber's bill.

Called Kohler not knowing there was a problem but to find a solution when they told me they discontinued that model in 1966 and gave me an option to buy a new toilet of $850 value for $150. At which time I agreed to the buy without signing any documents.

As soon as we moved into the house and I realized the toilets were not standard I complained to Kohler. I spoke with two customer service representatives and they stated that unless there is a defect they will not replace the toilets. They refuse to address the issue that the fact that I cannot touch the floor is a product defect. They refuse to make any change on the product and have told me I have to pay for three new toilets. To me, this is lack of disclosure in not defining what 'comfort' means, discrimination against women, who are not as tall as men, and provides no redress for a disability.

I will have to replace three brand new toilets.

I wanted to find out if there was a warranty since my doors were only 2 1/2 years old. There was and Kohler said that they would replace the door. I declined due to the fact that they could not guarantee that it would not break again. There is no warning on these doors when you purchase them. The Kohler representative said that it has happened before but not enough for the company to put a warning on the boxes. She told me that all tempered glass, like your car windows or a glass table could do the same thing.

Well, shattering is one thing but exploding is another. I have places on the tub, walls, and closet door that are now chipped from the force of the glass hitting them. That's dangerous. I also have these doors in my other bathroom and now I have to take those down and replace them with plastic or plexi glass doors at my cost because I am worried about them breaking when someone is in there. Hopefully this will warn others.

I especially like the stupid comment on this site that says: It takes about 10 minutes for a plumber to install a new toilet. The average homeowner can do it in 30 minutes. Why not scrap the thing and buy a new one? Right -- there's nothing you can buy that a new one won't fix! I have looked for a replacement and will mostly purchase a Toto, but it's a rotten shame! The Kohler was not a cheap toilet and any respectable company would stand behind their products.

My advice is never buy a Kohler product. There is no customer service available. I am trying to spread the word.

I went to JD Daddario store in Mashpee Mass where i purchased exactly the same kind of door. They did not tell me anything about having a KOHLER represenative take any measurments and said it would be delivered in two weeks. After delivery as promised, we had a worker come in to install the door. As he installed one piece and went on to get the other , the mounted piece EXPLODED into tiny pieces all over the bathroom, hitting him as he was standing outside in the hallway.

I contacted the store where i purchased the product and they offered a refund and a pick up of the remaining side of the door. I am still what those 'installation problems' that the SPLASH representatives warned me about. Sounds like hazardous and dangerous product to me.

However, the bigger problem is that they chose the wrong company to manufacture their mowers (i.e., MTD). The transaxle is built by Peerless and has failed on me 3 times. Ive replaced the pinion gear all three times with it shearing the gear teeth after a few months of operation. Ive tried to make sure the clearances are correct but apparently they arent since it continues to fail. The engine has worked flawlessly and its unfortunate that the body/transaxle are not built with the same quality.

Sears has since changed their manufacturer on most of the riding mowers to Electrolux (Swedish based company) so I hope the quality has improved. I plan on buying a new mower in the next few months but Im looking for a little higher quality mower this time.

No physical damage. The economic impact of the poor quality mower would have been horrible if I had to return the mower each time it failed.

It is necessary to replace an entire toilet seat at great expense instead of merely replacing the bumpers. I assume this is financially beneficial to Kohler but certainly an unnecessary expense for the consumer.

I've complained to Kohler and had plumbers out here time and time again. The customer service center keeps telling me to make minor adjustments-which the plumbers have done again and again--and the toilet is no better today than when I first moved in. I have to turn the water off by hand each time the toilet is used. I think the company failed to address our problem initially and when the problem was addressed it was treated as though it was a routine problem requiring nothing more than a small adjustment on the toilet.

This attitude persisted until it was out of warranty. I've spent lots of money on plumbers to make repairs that failed to correct the problem. I've asked for a Kohler service rep. to look at the toilet on numerous occassions and they tell me there isn't one available.