Kohler Reviews

I am doing a complete bathroom gut/renovation. I purchased all Kohler products - sink, toilet, shower head and fixture with hand wand and transfer valve. We received our polished chrome fixtures and quickly discovered the shower head didn't have the right threads for the neck plus it was scratched. Leads me to believe someone returned it prior due to damage and they sent it out again. Sent it back -- returned the old and got a new one -- better. Then, install the toilet, put the toilet seat on and it doesn't line up. If you have it screwed in correctly, it hangs a 1/8-1/4 inch off the bowl to the left. Go to Home Depot to see if there is another seat and notice their comfort height Cimarron toilet on display is doing the same thing. Mention it to my neighbor and hers is the same. Really?!? Then our trim kit was missing the beauty ring and set screw. So had to order another trim kit/handle and expedite delivery.

I have two Kohler bathroom sinks installed less than two years ago. There is rust around the overflow on one of the sinks. We have lived in the house for 16 years and did not have any rust in the sinks that were replaced with Kohler. I mailed a letter with details and a photo of the sink to Kohler. Kohler maintains that the rust was caused by a "particulate of some kind" from the environment and is not a fault of the manufacturing or Kohler's responsibility. In essence, Kohler does not stand behind its guarantee of enameled cast iron sinks.

I won't ever purchase from Kohler (or Whirlpool for the same reason) because you can't get your product serviced after 7 years. Imagine that you build a shower around a shower door (or install a built-in refrigerator, as per my experience with Whirlpool) and a contractor comes in to install a new ceiling fan and accidentally breaks the shower door. No replacement parts, nope. I need #948302, which is a small gray part designed to hold the bottom of the sliding glass shower door in place, but I can't get a replacement.

My wife and I bought a brand - new house, moved in in August, 2014. My oiled - bronze kitchen faucet started leaking at the handle. I took the handle off and tightened the plastic nut (after cleaning up the giant mess under my sink) and all was fine. I chalked it up to the faucet getting jostled around in the building process. Two weeks later it's happened again, only this time I wasn't around to notice it. My kitchen is flooded, my sink cabinet is ruined and I'm so mad I could spit nails. I'm throwing this piece of garbage into the trash can where it belongs and I'm making my warranty people replace the cabinet and the faucet, but I will refuse anything that comes from Kohler. Garbage, garbage, garbage.

Built my home in 1989 with a Kohler Lakefield Black Kitchen Sink. Recently replaced my old sink (since it was getting dull and had no shine) with a new Kohler Lakefield Black Kitchen Sink. In less than a month the finish on the bottom of the bowls were getting dull. To protect the finish I used a mat when I washed pots. I was told that by Kohler that using the mat on the bottom of the sink when washing pots caused the finish to dull. Kohler refused to stand by their warranty and would not replace my new sink. Now $700 later, my new sink looks the same as my old sink. Kohler should have stood by their warranty which they did not. I also see that that the sink was taken off the website. Maybe there was something wrong with the manufacturing of this sink.

Hot water faucet was leaking. Devonshire model 4" center lavatory faucet. Checked website, found out part numbers not available. Called Kohler direct and was told on May 26, 2015, that the order would be processed and sent out in five working days. Checked status on June 3, 2015, to find ship date scheduled May 29. Called customer service where I was told it would be SEVEN TO TWELVE business days before shipping. Apparently Kohler is clueless about the water problem in California. Wouldn't be so bad were it not for the fact house builders didn't put shut off valves in system, so in order to stop a constant stream of water leaking out of valve, one has to shut entire system down. Would have been nice, to say the least, if Kohler had stocked items needed and under warranty. This isn't what I consider even remotely good customer service and leads me to the conclusion hell will freeze over before I buy another Kohler product.

First, I purchased a siphon jets Kohler in the 1990s. It failed, and then you recommended a Rialto as a replacement which I purchased. It failed. Now, I associate the name Kohler with junk-- never under any circumstances to even be considered.

OK... Kohler kitchen faucet purchased 8 years ago... so it has held up well, function great, till last week. Water flow only trickling, some leakage noted... took it apart as per their instruction manual. Placed an order with Kohler.com, parts on the 15th... As of today, the 22nd... have yet to receive an email that the ordered has shipped (as the website stated it would do). Check order status online, looks like it has indeed not processed and/or shipped as yet!!! I called their "800" number for clarification... HAH... you get pre-recorded malarkey over and over again... got nowhere! That's OK Kohler, I have been without a fully functioning kitchen faucet now for a week, who knows how much longer. Can't believe in this day and age, it takes this long to process/ship items! One thing is certain, my next faucet will NOT be Kohler... customer service extremely lacking.

We hired a contractor to completely gut and renovate our upstairs bathroom, using Kohler products. It was a nightmare - these products were defective. The brushed nickel finish was rubbed off in several spots on the sink faucet. Had to be replaced. The sink handles were improperly designed, contractor could not install them, had to be replaced. Toilet had to be replaced, water pressure too low, trouble flushing. Shower spout defective, contractor spent time and aggravation trying to get that replaced, and it's broken again since. I would never, ever buy anything made by Kohler.

My grandfather bought his new home in 2000, in which a Kohler Rialto Toilet had been already installed. The Rialto Toilet for many years has been established as being defective in design, and the manufacture and selling to the public by Kohler was well known since the year of 2000. Kohler's remedy for their defective product that was designed, manufactured and sold to the public through their distribution of this defective product, was a fix it kit in the amount of $47.00. An average person, in replacing a toilet seat to a Kohler Rialto Toilet would be impossible as the design of this toilet is internal.

Had a Kohler toilet installed, within days it started "clicking off." The seat assembly is held in place by two very cheap plastic clickers. Since the toilet is set in a corner any side move with your body will click the seat off. Of course, Kohler will tell you that it is a consumer issue; I will tell you this is a cheap, probably Chinese built, assembly which should never have been envisioned, developed and installed. Stay away from Kohler products, this company is coasting on an old reputation but now manufactures ridiculously, non functioning products.

DO NOT BELIEVE THESE RESELLSERS WHO PROMISE DELIVERY IN ONE TO TWO WEEKS. The products they sell DO NOT ship "directly from Kohler." Kohler can give you NO HELP whatsoever when your shipment is delayed for weeks and the re-seller blames it on "the manufacturer" or "the distributor." Kohler accepts responsibility and authority ONLY for orders placed by telephone or online DIRECTLY WITH KOHLER. I ordered my bath tub from eFaucets based upon that site's assurance that it would be shipped within one to two weeks. It has been SEVEN weeks, and I STILL don't have an anticipated shipping date. Customer Service (HAH!!!) at eFaucets says it’s out of their hands and I will be "notified by Kohler" when the item actually ships. IF YOU WANT KOHLER... BUY IT FROM KOHLER. (Of course that's another horror story: I bought directly from Kohler last time, and that shipment, too, was four weeks late in arriving.)

Myself and others experienced the same defective product malfunction. The glaze in the white porcelain sink develops hairline cracking and crazing after about one and half years and becomes progressively worse over time! Kohler blames the owners of their product rather than take responsibility for remedying the problem. It is unfortunate since it is a really nice looking sink!

Bought two toilets from Lowe's that were Kohlers. Paid $800.00 for them and to have them installed. They are horrible. No pressure. My old toilets were so much better. Went to Lowe's one month after purchase they said call Kohler. I called Kohler. They said they will call me back. That was 5 days ago. I went back to Lowe's, they said call Kohlers. Such bad service all around. I want new toilets that actually flush with power like my old ones or give me my old ones back. They were so much better. They were not made by Kohler!

We remodeled our powder room several years ago and used a relatively expensive Kohler sink with a so-called lifetime warranty. The enamel started flaking around the overflow outlet. We sent a photo to Kohler and received a call. At first the answer was that It was rust related to local water and not their fault. When I reminded them that it was flaking at the overflow outlet, which seldom if ever got wet and that we were on a municipal water supply, they changed their story to it must have been cleaning agents we used. I then said there were five older sinks in the house cleaned the same way without the problem.

The experience that I received from Kohler (parts department) was so unbelievably satisfying. I had a extremely hard time locating a specific part for my KOHLER kitchen faucet. So I emailed Kohler directly with my problem, along with a picture of the part that I couldn't find. They were extremely helpful. They sent me the part that I needed very quickly with no questions asked and best of all no charge. There should be more companies out there like Kohler. It is really nice to see one company that still cares about the consumers needs.

Installed a 48" by 29" farm sink using the white porcelain legs. The legs exploded and the sink fell to the ground chipping front left corner top, back right corner and right back side. Now I am out $500 to have sink repaired. Plus money for remounting sink. Definitely will not use those legs again and recommend no one to use them.

Sterling for Kohler Finesse Exclusives Frameless 2 Panel Bass Tub/Shower Door - In the middle of the night, we heard an explosion in our bathroom, only to find pieces of our tempered glass shower door, all over the bathroom and in the tub and shower. We're fortunate this did not happen during the morning or evening when the kids are showering. We purchased these at Lowe's here in Oceanside, CA.

It cracked within days. The repair man said it was a structural problem with the flimsy product. A second repairer from the company I bought the tub from also said it was structural - Hytec would not accept blame. They would not pay for the faulty product or reimburse me. The supplier I bought it from said that this regularly happened as the tub was so weak in the corners. Poor construction and terrible customer service.

We bought Kohler accessories for bathroom like electronic toilet, rain showers, and thermostat systems etc. from very first day of installation we understand that it was worst decision of our life. No representative of Kohler was able to actually guide how to install thermostat system. The four Kohler plumbers who came within a span of 1 month, all had different views regarding installation. Thrice our bathroom tiles were broken and still till now shower which is connected with thermostat is leaking. It is very disgusting that how such a large company is cheating poor consumers. What training it gives to its engineers who don't know basic installation of products. I had to bear a loss of rs 1 lac. I request others please think at least 10 times before buying Kohler products.

I'm small renovation contractor and deal with most brands on daily basis. On my own addition in master bathroom me and my wife decide to get big 60 x 42 shower base. Choice is very limited in this side and we like modern look of Kohler Groove shower base. Ordered it from Supply house (better service than big box stores). When trying to install it I discover sides are not parallel and cut from factory crooked. After work with belt sander it slid in alcove. Then I noticed how bowed front of shower base are. It was 1/2 deep in the middle of threshold compare to left and right side corners. How do you fit glass doors on this? With some pushing I was able to force it down and get it to 1/8. Call Kohler and ask about stress and future longevity. They ask me to return for exchange for another unit or get my money back. Returned and get new unit in two days. Check the unit at supply house – same bow, uneven sides, crooked and acrylic crack near drain area.

A client of mine purchased a Kohler sink for her new kitchen. We did not test it for leaks (directions didn't indicate this). They do indicate that the sink should be installed in a certain fashion so it can easily be removed for replacement. There is no such thing as an easily removed sink once the granite top has been installed, the plumbing hooked up. The sink had a pinhole which leaked the first time used into the brand new custom sink base. Kohler will replace the sink but who handles the labor to do so or the water damage to the sink base? They say the average cost to replace a sink is $200. Perhaps a top mount with a simple faucet and drain and perhaps in low cost labor areas but not in Fairfield County.

I cannot find the square plastic fitting which goes over the circular control valve gear which allows the square fitting on the handle to turn the water on and off. I will never buy another kohler product! I cannot use my shower because this small plastic part broke. I cannot find it at Home Depot or Lowe's and I cannot find it on the kohler website. This is UNBELIEVABLE.

I remodeled the bathroom in my house in Silver Spring, MD about 4 years ago. Installed the Kohler one-piece toilet but have had no ends of problem. Keeps clogging - have had to snake it numerous times until finally I realized that the problem is due to the faulty toilet. It is too late now to contact Kohler so I will now have to take on the added expense to get rid of it and have a proper toilet installed. Also, the seat keeps coming off. What's the point trying to save water when the toilet will not flush!!

I purchased four of these one-piece Devonshire toilets about 7 years ago. One of these toilets developed a hairline crack in the center of the tank right in front. I called to see if they would back the workmanship of the construction but I was told that I was past my 1 year warranty. They gave me replacement info, the new toilet is a two-piece. I wonder why? Thanks for nothing Kohler.

When we built our 3 bathroom house in 1993, I bought 3 Kohler toilets and they were properly installed by a good plumber. Unfortunately, all of Kohler's toilets at that point in time (when they were moving to the type that uses less water) did not work well in terms of flushing solids. After a few years, as the state-of-the-art improved, I replaced two of them with American Standard and they are perfect! It makes such a difference to have a working toilet - it's like getting contacts.

Recently I bought a kohler toilet model k15409-0 which, in my opinion, is not worth a tinkers dam. LET me count the ways!!! How is it water saving at 1.28 GPF, WITH ITS HIGH POWERED FLUSH technology (PURE BS) if I have to use a bucket with 2 more gallons of water and pour into the bowl to clean all the feces left behind? It isn't! My 52 year old CRANE OUTPERFORMS this new one 10 :1. I am not worried about saving water- I want a clean toilet when I flush it! And let's mention the fact that since it has a LOW flush rate, how much time is it going to be before the lines are clogged with paper and such left behind that could not be sent to the septic tank? Now let's mention the fact that I bought a NON RETURNABLE item at 232.00 plus 200 dollars to have it installed, and it is literally a piece of LOW QUALITY... at my expense of course. But this progress, this is the American Way, this is new innovative techniques... When in fact it is just a new way to RIP OFF JOHN Q. PUBLIC.

I purchased a Memoirs Pedestal Sink, along with a house-full of other Kohler products in 2006 during a major remodel. About three years ago, the spider cracks started appearing on my sink basin. I called Kohler and started a case, but was not told at the time that there was a one year warranty, not a lifetime warranty, on porcelain....which is the whole reason I bought Kohler. I finally got back around to following up with the receipt (I purchased at Home Depot) and Kohler. THEY WILL NOT DO ANYTHING ABOUT THE PROBLEM. I started searching the web to see if there were similar issues....OMG....WE NEED TO START A CLASS ACTION SUIT! Kohler quite obviously knows there is an issue with these sinks and they keep selling them! Who can afford to replace their sink every year? I want my money back and enough to cover the plumber for installation so I can buy a quality sink and have this garbage replaced! I will NEVER BUY KOHLER AGAIN!

In order to stop the leak from the tank to the bowl, the entire tank has to be removed, which includes disconnecting the water supply to the tank. The leak is at one of the bolts that secures the tank to the bowl. Now I have to wait 3 days for the plumbing supply house to get the replacement gasket in because a SIMPLE RUBBER WASHER will not work. The toilet is less than THREE YEARS old. No harsh chemicals used ever. I need to replace another toilet in my house and IT WON'T BE A KOHLER!!!

As a remodeler, I take great pride in my work. I have always found that the best way to maintain a good reputation is to do a great job. A key ingredient in good work is to use quality products. For years, I have specified Kohler plumbing products. I practice what I preach. I have 3 baths equipped with Kohler products. I also have 2 kitchen sinks with Kohler faucets. Last night, I received a call that the Kohler Forte faucet which I had installed 3 years ago was not delivering any hot water. All of my clients are special to me. I immediately grabbed my plumbing tool bag and drove 20 miles in rush hour traffic. Most homeowners exaggerate. This couple did not. No hot water was available at the faucet. All other plumbing fixtures in the house delivered hot water. Simple crossing of the hot and cold lines confirmed that the hot supply line of the faucet was not working. A quick call to Kohler and I realized that the young individual in the cubicle farm located where ever knew more about construction and Ohio construction law than I do after over 30 years of experience. The fault was my clients and enough said.

Had a small Kohler tank and bowl installed in my downstairs powder room in May. Even while the plumber was here, he told me the handle was a little "sticky", and I'd need to be sure it went back to its original position after flushing. I thought that was a bit odd, but he assured me the issue would resolve itself over time and use. Well, it didn't, and it was annoying to have to regularly snap the handle back after just about every flush. In early August it was left running for several hours and we had a huge flood causing serious damage to carpet and hardwood floors. Same plumber installed a new handle without a word. Blamed us and also told us our cesspool was backing up, which he claimed caused the flood. The cesspool was fine. Kohler claims no problem with sticking handle has ever been reported. Well I've had dozens of toilets in my lifetime and never had a similar problem. Almost $2000 out of pocket. Lousy plumber AND lousy product.

I purchased a Kohler Cimmaron 1.6 gpf in 2011. I weigh 112lb and I am the only person using the toilet. Since I purchased it, it has clogged 4 times, and not from excess toilet paper, if you know what I mean. The first time I tried frantically and unsuccessfully to mechanically unclog it for hours, then called the plumber and did not use it for 3 days until he got there, by which time it flushed all by itself but I still had to pay him the $80. He said the clog was in the toilet S-curve itself, the pipes below are fine. The next 3 clogs I understood what was happening; if this toilet cannot handle my waste, who are they designing it for? Kohler customer service was spectacularly unhelpful; I would have at least felt better if they admitted the problem, or paid for the plumber visit, or some combination. Their agent actually said that 4 clogs in 3 years is NOT TOO BAD. Does she have any idea of what happens to a household when the toilet is clogged? That is totally unacceptable!!! And if there were 2 people using the toilet I could expect 8 clogs in 3 years?? I will never buy another Kohler toilet again, and I recommend that you don't either.

I just sent a complaint to Kohler about the spider web type fissure that cover the top and basin of my Kohler Memoir pedestal sink after a Lowe's salesclerk suggested that I contact them directly. My sink is well past the warranty but the condition is unacceptable. After writing the complaint, I did a search and found similar complaints on this site. I cannot tell you how disappointed I am to see that nothing has been done to address the problem especially when I bought my sink 10 years ago. I am very disappointed to say the least.

About 7 years ago we renovated our home and purchased several bathroom fixtures from Kohler. Shortly thereafter, we noticed spider cracks developing under the glaze. We reported the problem to Kohler and received no satisfaction. The response we received stated that the sink was bought more than a year earlier and the sink was out of warranty. Now the cracks are all around the sink, all under the glaze. I always thought that Kohler was the cadillac of bathroom fixtures... boy, was I wrong... Will never purchase a Kohler product again!!!!

I am in a new home completed in June 2012. Most of my plumbing fixtures are "branded" by Kohler but manufactured with the country of origin as China. In two years, 2 of 3 shower controls were defective and had to be replaced. The units were warranted by the distributor (Ferguson) and replaced but the cost of replacement was born by me. These units are inside the shower wall. In addition, two sink drain stoppers also failed and the toilet bowls do not completely eliminate the waste which remains on the side of bowl. I feel that I paid a premium for the Kohler brand but was delivered inferior offshored plumbing fixtures.

In reading many of the reviews here, it appears that the less expensive products are used with perhaps faulty installation. My experience with Kohler is very different. I bought two toilets this past January. Model, Archer, after researching online reviews. I have been exceedingly happy with both. Not a single complaint and they are beautiful. Additionally 20 yrs ago my parents installed a one piece toilet in their bath, and brass fixtures. Housekeeper used abrasives and ruined the finish. Kohler sent all new fixtures immediately at no cost. Their toilet began sounding like a truck running when flushed. Again at no cost, they replaced the toilet and it's worked perfectly ever since. Moral to the story I believe is to avoid the lower priced lines from stores like Home Depot.

The service given by Kohler UK sales department is both technically incorrect and rude. I wanted to replace an existing Daryl shower with a Kohler shower and was given the totally wrong information. Kohler are quick to take your money, but very slow at Rectifying their mistakes. I would not recommend anyone to purchase a Kohler Appliance.

I purchased a Kohler sink. Within a year it got spider web looking cracks. My became terminally ill at that time and I ignored the cracks thinking that a finish on a sink would be lifetime warranted. Boy was I wrong. One year is all they will cover it for. Because they know that it will crack and they don't want to lose money on all of the sinks that crack. I will not buy anything from Kohler again. Buyer beware.

Within 3 months of purchasing our sink (Kohler cast iron drop-in kitchen sink), cracks resembling spider webs began developing on 2 different sections of the center part. I have been very careful with the sink and know for a fact that nothing has happened to cause them. Lowe's and Kohler both agreed it was a structural defect. I was sent a letter to replace the sink, but they refused to put any towards labor. After arguing for some time that at that point I was replacing the sink anyway by having to pay the plumber, they agreed to refund $100. Again, I am still putting out enough, actually more, towards the plumber that I have just decided to live with their defective product and never purchase anything from Kohler again.

Toilets become clogged frequently. Clog will last for at least two days before it finally starts working again. We live 10 miles from town and cannot afford to call a plumber each time. The clog definitely has to do with the mechanics of the commodes. Also, the bowls stain easily and I believe it is because of the inferior quality of the finish. No amount of cleaning will prevent stains. Never had this problem with previous commodes.

I purchased and installed a Kohler Cimarron toilet today. Although it is not battle tested yet, I've found the tank to be very wobbly and I'm not at all happy about that. The toilet I took out had 3 bolts holding the tank down, which made it very sturdy. I'll probably try to get a refund from Home Depot tomorrow.

Had a Franke sink installed, which used Kohler sink baskets. The finish wore off the baskets within a couple of years. You can't just replace these with something from the Hardware store because the flange is 1/8" wider than the ordinary baskets, so it doesn't fit properly. Ordered replacement part from Kohler. It cost 10x as much as an "ordinary" sink basket (even though it only lasted for a couple of years!). Plus high shipping costs and shipping would be 7-10 business days. Well, weeks went by and it didn't come. When we finally got through to Kohler, they said "Oh, that item is on back order, it will be out in a week or so." No one had mentioned this. More weeks later... you guessed it ... no sign of the part, you can't even reach them by phone. We have a bucket under our sink. The last Kohler product we ever buy.

Eating dinner with my husband at the dining room table, just adjacent to our kitchen, I was suddenly having white flecks land on me from an unknown source. It continued and as we investigated, found that my Kohler porcelain/cast iron sink was spitting pieces of porcelain. Literally, it started to pop like popcorn with tiny shreds of porcelain pinging up into the air a great distance. Nothing was in the sink. No one had bumped the sink. There were no cracks in the sink or any damage at all for that matter. I was always very careful with my beautiful porcelain sink. The popping continued for more than 24 hours, slowly eliminating all of the porcelain that covered the sink separator, as it was a double sink.

I hate Kohler and I hate Home Depot. Somehow the shower was constantly leaking, somehow the water made hole in the wall, and did about $800 worth water damages to my wall, furniture, carpet. Finding parts and help to fix it is very hard. I spent over 9 hours trying to fix my bathroom. I can't find the model number for the parts and living in Hawaii means even more costs to ship things over. Plus I had lots of trouble with the toilets constantly leaking and sewage overflowing even with a seal in the floor. Left the master bedroom stinking. One toilet actually cracked badly and broke after a few years of use and was replaced. The toilet seats also broke. I don't weigh that much. Terrible quality material, horrible design, and dangerous to use. Avoid Kohler products and never shop at Home Depot for plumbing goods!

I have two toilets in my house that are made by Kohler. The rubber ring on the flush stopper on one toilet became defective and I checked the local hardware stores and they did not have the part. I contacted Kohler and they sent me two at a price of over $6.00 each. The rubber rings were a little larger than those used on a wide mouth mason jar. I could have bought several boxes of jar rings for that price.

Kohler toilet seat failed after 6 mo. The slow down seat Cracked with no warning on the left side and created a gap of 1/4". I would assume it is a design or MFG flaw. Plastic that gapped that much has a stress problem. My guess is that this is going to happen to lots of people. I'm returning it to Home Depot for a full refund.

Ok, bought a toilet and it’s faulty and has stains. They gave us a new one, but they would not give us a different one. I paid to have it installed and that one is staining. We have three other toilets since the 70's and they are not stained like that. What is going on? We want new toilets. Gee, this is a big expense. First, we live in a different town where we have to go buy it and that two installs cost wise. It's the stupidest design ever and hard to clean. Why can't they give us a different one that won't do that? They messed up.

We remodeled 2 bathrooms and installed high rise toilets. One toilets leaked from the day of installation and darkened the floor grout. The contractor replaced seals twice with no positive results and a licensed plumber replaced seal again and could not find a cause of the leak. After reading this forum I understand this is not an isolated problem. Can you get help from Kohler? NOT AT ALL!! Within 7 months the bowl was losing the porcelain finish and a ring was forming that can't be removed. Anyone have any solutions for that? Our original toilets were used for over 35 years and NEVER looked as dirty as the new ones. If you are looking for a toilet that leak and will ruin your new grout or one that looks like it is never clean, I HIGHLY recommend KOHLER!! Quality is no longer a concern of Kohler.

I bought a kitchen faucet 4 years ago, which said lifetime warranty. It failed prematurely and leaked water into my kitchen destroying my hardwood flooring. It cost me $800 to replace the flooring, just because of this company's poor quality product. On complaining, I received a call from the customer service saying, "We cannot do anything about it and faucet cannot be replaced." This is the way this company stands for their product. PLEASE DON'T TAKE CHANCES WITH THIS COMPANY'S PRODUCTS. YOU WILL END UP WITH HIGHER LOSSES. I have experience with Pfister products... They sent me a replacement for a 6-year-old shower tap that was leaking. I only needed to email them and they sent me a replacement... No questions asked. I highly recommend Pfister product. At least they take responsibility and stand by the warranty they provide. For KOHLER, warranty is a way to sell the product; it has no meaning attached to it.

I purchased a hydro jetting equipment and with it two Kohler engines from American Jetter. After having them for approx. two years one of my engines caught on fire while we where using it. We were lucky enough to turn off the fire in time before the entire vehicle caught on fire. After the incident I contacted American Jetter and informed them about the fire and they gave a number of a local Kohler certified mechanic and asked me to take it in so they could find out why it caught on fire.

We purchased a Kohler kitchen faucet from Home Depot. The faucet developed a slow leak, not visible when turning the faucet on/off. This went unnoticed and caused damage underneath our sink where we store flower vases, dish soap, rubber gloves, etc. It also caused mold and an accompanying moldy smell. We have an asthmatic in our family, so our concern was to seek immediate repair.

I had a new powder room remodel one year ago. The supplier highly recommended Kohler even though I had an old toilet from the 80s that took two flushes for solid waste to be flushed. Kohler always seemed like a great name in the business and I thought, Great, they've improved their product to maintain that good name. However, suddenly the toilet began leaking. My remodeler came in and reset the toilet on a new wax ring thinking it had failed somehow. Thing is, the seal looked good and well seated. The next day I called him and said, "It's leaking again." I had company coming and needed that extra toilet in the house. Just to be sure I called a plumber instead. He came in with a little different ring and checked the outlet to the toilet for cracks. It looked okay. So he replaced it and off we went. But no...I hadn't even used the toilet that day and it was once again leaking!! Becoming frustrated, I called him back and he went over the toilet with a fine-toothed comb so to speak.

Brookfield Undermount Cast Iron 5 hole sink, model K-5942-5U-0, at $349 purchased at Home Depot was replaced with a Brookfield Undermount Cast Iron sink with model K5846-5U-0 at $569.30. My installer cut my granite to fit the model 5846 because Kohler did not have the sense to rename the sink Brookfield II or some other name. Because of that, I had to return the sink to Home Depot who insisted they did not have model K5846 and I ended up purchasing it from Ferguson Electric for $569.30. An extra expense that I did not need in my 70's and on Social Security. I believe Kohler should reimburse me $220 for their error.

Kohler XT-7 Gas leak: I bought a Husky pressure washer about 3 years ago. It is only used maybe 3 times a year. Tonight (6-17-13) I noticed a VERY strong smell of gasoline in my garage. This garage is attached to the house so this was a major concern right away. After checking the cars and lawnmower and finding nothing amiss, a look at the Husky pressure washer solved the mystery. There was a very heavy leak coming from the Kohler engine and a puddle of gasoline under the machine. Eventually, the smell of gasoline was detectable throughout the entire house. It was quite a job to get rid of the smell and the puddle of gasoline.

We purchased two brand new Kohler (Cimarron) toilets. We installed one on our new bathroom floor. First week, it seemed ok. We went on hold for a week, and came back to a wet, ruined floor. I was certain I installed the toilet correctly but thought maybe... so I repaired, replaced the floor, reinstalled the toilet with over size wax ring, placed a paper towel under edge of toilet, and two days later, wet paper towel! This time I took the toilet out immediately and looked underneath, sure enough, water was coming from the underside of the toilet, it was cracked in two places. Both spots looked like they had been checked and supposedly resealed with white sealer by Kohler, but obviously, the seal did not work. Both toilets are going back to the store where we bought them, I will not take a chance on trying the second unit and we will never buy another Kohler product. They make a sub-par product which is not inspected correctly and causes major damage in people's homes. I am extremely dissatisfied and angry that a company that claims to be high-end sells such a poorly made product. I will be contacting Kohler to claim for costs due to damages, but from reading their warranty, we do not think they will even care.

So I recently quit working at a call center, Kohler is one of the call center's clients. Anyways, I quit because of the ridiculous "service" (If you want to call it that) about how Kohler has their account set up. Right on the front of the Kohler manual is the phone number and says "for Tech Support please call" and the phone number is right on the front. Here is the kicker; Kohler does not offer a tech support, or even basic information. All Kohler will do is referring you to a local dealer; besides a handful of them none of them know what they are talking about.

I have been working through my local Lowe's to purchase a special order toilet (color). I have now had my toilet twice arrive at the store broken. This would not be an issue if not for the long lead times needed to get another in stock. I first began in late February with my first order and got it home before I noticed the base was broken and returned it in early April. The second arrived early May at Lowe's broken and they caught it. I called Kohler to see if they could assist with expediting my order, but they could apparently care less about dissatisfied customers nor bad feedback. They simply place the toilet in a shaped cardboard box with little to no reinforcement, causing breakage if handled roughly.

We are a fully-licensed and insured remodeling co. in Virginia and have used Kohler products for many years and will probably continue to do so (I have personally been in the remodeling business for over 30 years and have always recommended Kohler among other brands). We have had very few problems with Kohler quality and performance in the past, but I must agree with "the runaround" the tech guys give the consumer. We recently installed a customer-supplied Kohler K-1418M in a Master Bath (this is an $8000 whirlpool tub) and have had a Kohler-certified repair tech out for the last 6 months attempting to quiet a very loud noise when the back jets are turned on - still unsuccessful.

I am a contractor who purchased a Kohler 1112-hl model spa tub from Kohler through a local supplier in November of 2011. My client sent me pictures of the white plastic jets and covers on three of the jets that have failed due to some mystifying shrinkage and cracking. Kohler has never sent out a representative to view the damage, nor offered to complete a product analysis as to the reason for the failure, even though they claim to warranty their product for a year.

I installed a K-12182 bathroom faucet which I paid about $150 for at the time (they are cheaper now). In about 6 years, the faucet developed corrosion in the surface chrome and a deep pit below it into what looks like pot metal. Kohler has offered 25 percent off a new faucet which I must buy and pay to have shipped. I feel this is clearly a defect that happened as a result of a defect and time. We have three other brands of faucet in our house and none have any problem. Kohler says it is our water. Not. I certainly do not plan to buy another. How does one get this company to honor their warranty?

We now have 4 Kohler toilets in our house. We chose Kohler based on design and operating features. The first one was a quality nightmare. It did not sit even on the floor as several tabs on the underside protruded past rim that sits flush to floor. After several trips to the supplier, we found several more that had the same problem. Two had toilet bowls that were tilted to one side. One, I brought home, only to discover the same after it was installed (1/2" of level). As others have complained, the interior glazing in the bowl of one has started to wear away. It requires more frequent cleaning. Several toilets did not flush properly and one was constantly plugging up. I was constantly repairing the fill valves on 3 toilets. They either started to fill more slowly (2 minutes plus), became very noisy or did not fill at all.

My 88-year-old mother, who is on a fixed income, purchased a Rising Wall tub. She has difficulty in mobility and we felt that Kohler was the company to go with. We thought that they stood behind their products. That is not so. This tub was installed the last week of July. When the licensed plumbing contractor tested it, the tub worked the first time. When we were able to get my mother into the bathroom to see her new tub, it failed to work. It is now September 18 and the tub still doesn't work. We have been sent the same part two times; both parts do not fix the problem. We have been told numerous times that it will be sent overnight. It shows up 5 to 6 days later.

I installed a Kohler toilet model K-3466 about six years ago in my powder room. The toilet seat screws rusted terribly and when I tried to change the said toilet seat, it was impossible. I have repeatedly called Kohler and one of their technicians suggested I use vinegar to loosen the screws. I've used Coke and WD40 to no avail. My calls have not been answered and the toilet seat is just disgusting. By the way, I paid over $500 for the said toilet. I wish I had bought a cheaper one.

Our lawn tractor engine has a cracked block. I contacted Kohler. They did respond, but there's no progress. There's no offer to replace the motor. I'm still waiting for a Mr. Scott to contact us. The lawnmower is perfect. It's in the shed housed. $1800 was the expense. I have gone back to my Honda push mower. Problems is, we have half an acre, I am 69, and the hot weather has not arrived as of yet. Is there any help out there?

My original Kohler pedestal bathroom sink cracked after five years. Replacement sink also cracked after five years. Really, really bad product and they keep selling it. In general, I find all of the products that I've bought from Kohler (sinks, toilets, faucets) to be really shoddy and of poor quality. Moen is the better deal as far as I'm concerned.

It's a good thing this unit, Forte hand held shower head, has a lifetime warranty because the holder portion of the wall bracket is made of plastic. Plastic isn't strong enough to withstand the repeated action of someone removing and placing a metal shower head. We returned the entire unit once for even exchange, only to find the second one broken even quicker than the first. Now, it's just an inconvenience to remove the entire unit each time. I called/wrote regarding the possibility of getting the piece replaced with something other than plastic. We actually had to tape the unit in place in order to prevent the shower head from crashing down onto one of our family members' head.

In July of 2011, my wife and I hired a local licensed contractor to install a new bathroom shower in our home. During the design process, he highly recommended to install a Kohler Sterling Modular Shower stall. Since being installed last July, we have had to replace one panel due to cracking and we now have to reinstall another panel for cracking and discoloration of yet a different panel with a potential of yet another crack. Our contractor, as well as a separate contractor, believes there maybe a problem with the product itself. We have called your customer service hotline for local assistance, but we have yet to get any help. The shower water is probably leaking behind the shower stall creating a mold issue.

I'm on my third steam generator in three years. The two crappers run constantly, won't stay fastened to the floor and leak - after three different plumbers came in to fix that problem. Seats always falling off. I would have been better off with an outhouse. Add the crappy service, that's about it. Kohler and quality have nothing to do with each other.

The new slow drop toilet seats are a marvel except they are the most uncomfortable toilet seat I have ever experienced. I can find no seat position which is comfortable. After paying $328 for a Santa Rosa and $219 for a Cimarron, the seats are very cheap and terrible to sit on. I will purchase at least one replacement seat for the Santa Rosa as that is the primary toilet I use. Once again, the slow drop seat is wonderful, just not designed for the human butt.

I just want to inform you that the hoses on my new faucet were missing mark. The hot line was marked with a tab saying “cold.” I hope the person that installs the tabs didn't work on building the faucet.

I bought a Kohler Villager Tub as part of my bathroom remodeling. During a shower I dropped a plastic shower gel bottle and to my dismay it left several small scratches. I notified the Kitchen and Bath Designer with whom I worked who referred me to the Kohler supplier. Here is how Kohler works according to the supplier: First, I would have to pay to have someone come out and look at the damage; or I would have to take photos of the damage and e-mail them to Kohler for them to even consider my complaint, which I found impossible to do with my Kodak camera. I was then told by the supplier via e-mail that "Kohler has these requirements to make sure they protect themselves from fraud and false claims”.

I purchased the $1,000.00 Kohler K-19796 dual flush toiler 4 years ago. The brackets that hold the seat on and the long floor bolts have rusted! I don't expect an expensive item to be made cheaply. This is a water-utilizing device for God's sake, people! There has been an invention called rust-free hardware! This toilet has been discontinued, however--hallelujah, or so I briefly thought. A new toilet seat was going to cost me $300.00 smackers more. Oh, and by the way, I am the first person to complain about the rusting. I must have used a bad cleaner. Therefore, yep, my fault! Feeling very angry after reading all of your posts! I’m beginning to think we all need to get together and stop them. They are obviously trying to pull the wool over our eyes. This has to be stopped!

I bought one of their toilets 2 months ago. All the porcelain is gone inside the bowl (very bottom). Needless to say, it has stains now. I would like to know if they would repair this. I misplaced my paperwork and can't get a replacement for the bad bowl. Let me know please. Thanks.

I have for couple of years a dual flush valve Kohler K-4419 (Home Depot special order) and I am trying to get information from customer service for leaking water in the bowl. I tried more than 4 times and they told me that is no gasket I was looking for, of 2.25" ID and 3.75" od. This gasket is not between tank and bowl I explained to them, but to the bottoms of the dual flush valve, inside the tank, which fasten outside by PVC nut so too tight against this. Finally after 3 weeks I got from a local plumbing store a similar gasket, not quite as original, but did not leak the water in the bowl. Now when I put the valve back and turn on the water is leaking all the time. This was from special order, Home Depot, Orange, CT. I think that I am still in title for a new dual valve, since no one can help me how to fix this annoying problem over 3 months. Please help.

I purchased a 5 Kohler 2931-00 Lavs for our custom built home in late 1996. Three of the lavs see little use and are still OK while two lavs in the master bath have rust spots coming through the ceramic facing on the lavs. This is clearly a manufacturing defect. I contacted Kohler whose rep said too bad and was of no help whatsoever. They make a shoddy product! I'm looking to replace a discontinued item. I'm sure it's discontinued - it's no good!

Before a year was up, I have two cracked sinks and a tub! I called the company and the business I purchased them from. I did not get any help!

Kohler is not an ethical company. I've been reading about the many ways in which they have gypped customers or been completely unresponsive to major problems with their products. My experience isn't nearly as bad as a lot of peoples', but it does give an idea of the kind of company Kohler is.

I had my house built and we moved in April, 2007. As part of the building process we had a generator installed by our local Kohler dealership (owned by Kevin Wright). They sized the generator based on the size of the electrical load of the house. In a nutshell, they undersized the unit. It works fine in the winter, but in the summer with the full load of all the air conditioners starting up can NOT be handled by the unit. As a result, it shuts it self off and provides no power to my house.

I have a kohler courage xt 7 washer have replaced the air filter and spark plug. Just got done using it, turned it off and it would not start. Gas flowing from the air filter area. Machine is not but a year old. Used 10 times max. What s going on.

In 7/20/09, we bought 2 Kohler toilets. Both do not supply enough water to flush waste leaving waste on the toilet and always clogging. The smell is terrible too. It is costing me a great deal of money. Every time, I have to call the plumber to unclog the toilet. My plumber just told me that the downstairs toilet, which overflowed, needs replacing as it does not supply enough water to flush. I am buying a power flush toilet and having a master plumber install it. The Kohler toilets cost was $251.88 a piece. Every time I had it unclogged, the price was $75. I think Kohler should at least refund some of my money for the price of the toilet. The price of my new toilet is $350.00.

About three and a half years ago, we built a new home and bought a combination of Kohler toilet and bidet. Recently, the toilet lid broke off one of its hinges. I thought that it wouldn't be a big deal to replace the lid. However, it does not work that way. You cannot just replace the lid--which, by the way, has nothing to do with the functioning of the toilet or the bidet--you must replace the seat, which does contain the bidet controls and the lid. A new seat and lid costs approximately $800. I am so angry about this that I will never buy another Kohler product!

On the packing box, it states 5 year warranty.

The toilet seat on my Kohler Rialto Model K-3386 broke. As I see, others have the same problem of the anchors being inaccessible. The screw on the right came out okay but the one on the left would turn and not unscrew. I called Kohler and they said I would need their anchor repair kit at $49. This is an outrageous price for two pieces of hardware worth about $2. I then decided to see what else I could do to get that anchor out. I noticed that the hole for the right side had filler around the bolthole and decided to clean it out. The hole eventually enlarged to 1/4" to the ceramic. I pushed the excess material around the right side of the bolthole into the cavity with an awl then carefully pried the old anchor out. It worked and I had 2 each 1/4" holes.

Toilet will not stop running unless you take the top off and pull it up by hand. We are using a lot of water because friends don't know of our problem.

In late May 2010, a contractor installed two Sterling Vikrell glass shower doors in one of my bathrooms. They enhanced the appearance of that room. Five months later (October 18), one of the shower doors spontaneously disintegrated. Because no one was in the bathroom at the time, no one was injured. However, there were tiny bits of glass scattered all over the shower and bathroom floors. From what I have seen on the Internet, my experience is not unique. Aren't there safety regulations concerning glass shower doors to protect the public? If someone had been in the shower or bathroom at the time, he or she might have suffered a thousand cuts!

I purchased an A173K22 mower with an XT-7 Kohler engine in March 2010. The mower has always started hard but it has reached a point where it will not start at all most times. The engine has an automatic choke and the gas feed is preset so there is nothing I can do. I replaced the spark plug but that did not help. I have taken all actions in the book such as cleaning the air filter, etc., but nothing helps. I emailed the company for advice but they want to be paid for their expert advice before they will offer advice. My only alternative seems to be to return the mower to Home Depot and hope they will give me an allowance for a mower powered by a Briggs & Stratton engine. I would advise prospective buyers to beware of this particular engine which apparently is built in China.

New mower w/Xt-7 Kohler engine purchased from Menards Inc on 5/23/10. After 9 uses, put in garage as always where all the gas leaked out of the air filter over the next 12 hours. The fumes were so strong I can't believe there was not an explosion/fire as a freezer and refer are nearby in the enclosed garage. I took the mower to an authorized service center where they laughed as they put it on a stack of faulty mowers and generators with the same defect. They said all the parts come from China and the metal in the carb. It's flaking off and causing the gas to flood out. Two weeks later when my grass is a foot high. I called to check repair status and am told parts to repair are on backorder due to huge demand caused by faulty parts. So I pay a third party $30 to cut my lawn and now I am ***. 10-week old mower is useless, had to have caused fires etc. I want a refund for this piece of junk and am willing to start a class action suit if necessary.

Our house was remodeled about 3 years ago. Problems started almost immediately after having new toilets installed (Kohler). Thinking it was plumbing/pipes, I spent over $1,000. This past year, I realized it was the toilet. It barely flushed and have to use plunger many times daily. Miles, the plumber, has come out but says that it was not toilet problem--another $1,000 or so--and will not be replaced. I have struggled with him for about a year.

I bought a new Dixie Chopper with a Kohler engine. After 11 hours, it blew a head gasket. It was repaired under the warranty. At under 50 hours, it blew another head gasket and the governor came apart in the engine. The warranty representative concluded that the engine had poor maintenance and that caused the engine to burn up. He refused to accept my receipt records of maintenance on the mower. I wanted a new engine and he will only put a used short block on which has 350 hours on it. My engine has 50 or less. I am at a standstill and am refusing to let him label this engine problem as poor maintenance when clearly it was not.

I bought a new Dixie Chopper with a Kohler engine. After 11 hours, it blew a head gasket. It was repaired under the warranty. At under 50 hours, it blew another head gasket and the governor came apart in the engine. The warranty rep concluded that the engine had poor maintenance and that caused the engine to burn up. He refused to accept my receipt records of maintenance on the mower. I wanted a new engine and he will only put a used short block on which has 350 hours on it. My engine has 50 or less. I am at a standstill and am refusing to let him label this engine problem as poor maintenance when clearly it was not.

We replaced 2 toilets with Kohler Highline 2-piece units. I loved the style and the flush. After flushing, the toilets run constantly until we jiggle the handle or take the top off and adjust the mechanism. We are retired and thought this would be the answer for updating the bathroom. Now it is nothing but frustration! Can you help us?

We purchased a Kohler Forte faucet from Home Depot April 24, 2010 and installed it a week or so later. About one month after installation, we noticed foam in the water but it cleared after running for 1-2 seconds. We assumed it was air bubbles. However, the problem progressed until the foam became more prominent and we eventually noticed a chemical odor and taste - much like a new garden hose smell - whenever we first turned on the faucet.

I posted on the 7/19 about my Husqvarna yth2042 lawn tractor Kohler motor cracking. I emailed Husqvarna and Kohler. Husqvarna never replied but Kohler ended up standing behind their product and replaced the short block under warranty even though it was expired. Kudos to Kohler!

Finally after many years, I remodel my dream kitchen, I got a Kohler kitchen sink. After many months of remodeling, my kitchen was complete. Five weeks later; Surprise! I was cooking and emptied a small pot of hot water (not boiling) and I heard a crack noise and I was hurt then I realized a big piece of porcelain came off.

Finally after many years, I remodeled my dream kitchen. I got a Kohler kitchen sink. After many months of remodeling, my kitchen was complete. 5 weeks later, surprise! I was cooking. I emptied a small pot of hot water (not boiling) and I heard a crack. Then I realized a big piece of porcelain came off. I was so surprised because I used that type of sink for many years. That was the reason I picked up the same type. The next morning, I called Kohler and explained what happened.

The glass shower door exploded. The noise it made was incredible. Thankfully, no one was injured. If someone were in the restroom at that time, I am sure that there would have been an injury. The glass was spread over the entire bathroom.

This issue has been reported by others on this site. The problem is Kohler one piece toilets with internal (hidden) toilet seat bolt anchors. When the seat cracks, it is nearly impossible to remove the bolts since there are no visible nuts. Kohler sells a removal/anchor kit for $50. With the kit, it would still be a time consuming job. The original seat bolts are screwed into corroded anchors that can't be completely unscrewed. I was able to partially unscrew the anchor and raise the screws enough to use bolt cutters to cut the screws. The corroded anchors can then be pounded down into toilet bowl land, where they remain inside the toilet. I purchased a new seat, but without the anchors, it can't be fastened.

On March 8, 2010, my husband came home to a flooded family room, kitchen and basement only to find that out Kohler 81100 pressurized toilet had exploded! There were shards of ceramic shrapnel all over the bathroom, damage to the ceiling, vanity and wall. Thank god no one was in the bathroom when this happened. The restoration company said they had never seen anything like it. I then saw the comments on this site and was shocked that these toilets continue to be sold. We have insurance for the direct and resulting water damages (about $15,000.00), but still have a $1,000.00 deductible. We will contact Kohler and hopefully some restitution will be agreed upon.

Practically new (less than 6 months old) mower starts and runs for 5 seconds then shuts down. Oil checked and ok, air filter clean, fuel good. Upon trying to contact Kohler Warranty, the run around began. In my opinion, it is a mistake to purchase Kohler products. I will likely put the mower out to the curb.

I was just visiting our rental property that has been empty for a while. I was flushing all of the toilets and running the sinks to keep the traps wet. I flushed the basement power assist toilet and walked away. Boom, crash, tinkle, whoosh. The tank exploded, hurling the lid up and crashing down and shattering, pieces of toilet innards everywhere, water spraying. What a mess. I turned off the water and mopped up. I was glad I was there when it went, would have flooded several rooms. I'm just now learning that the are some models that have a history of this. I will go back and get pictures, manufacturer and model numbers and the like and post them if I can get an email of who to send them to.

I have an 18-month-old Troy Bilt riding lawnmower with an 18 HP Kohler engine on it. The engine locked up on it 30 days ago. According to Kohler, it had low oil and a dirty air filter; therefore, it's my fault that the engine locked up on it. I called to complain about this and found out through the service man working on the lawnmower that Kohler never looked at my mower. He placed a phone call instead to the mechanic. Now that I have complained, they say that it has very low oil, a clogged filter and even more wrong with it than before. All this on a new engine less than 18 months of cutting a lawn.

I purchased a Kohler whirlpool tub in 2006.The bathtub is leaking from a crack and a hole within the tub itself. I had a technician at my home three times to repair the bathtub. The last technician finally told me it was the bathtub. It is made of fiberglass and leaks from the tub, not my plumbing. I called Kohler and I spoke with Gary in customer service. They sent an adjuster who informed me that the warranty was for 1 year and that Kohler would not repair the tub. I should have reported it earlier. I paid $900.00 for this tub three years ago and I should not have to replace a tub that was a defective product. I have to replace my kitchen ceiling from leakage and the tub.

About eight years ago, I purchased a Kohler San Rafael single unit toilet. Everything worked fine in terms of toilet flushing, etc. This year, I moved my mother into our home and needed to change the toilet seat to a toilet bidet system. I have spent three days trying to remove the toilet seat. The seat was anchor-bolted into the toilet. I called Kohler early Friday morning last week, and I was told that they had a kit for $47.10 that would remove the screw and the anchor bolt. Since my mother was coming home from a nursing home the next day, I wanted the seat replaced and ready for her use. I asked for overnight delivery and was told it would cost extra, which I was willing to pay. Amber said that FedEx would deliver.

A few years ago, I purchased our house on the Bay in Truro, MA. The house had a two year old, top of the line, 70kW Kohler stand-by generator, purported to have been designed to live outside in a salt air environment with a fifteen plus year life expectancy. Today, two years later, it is totally dead. Its panels and controls have totally rotted out. A product that is supposed to last for at least fifteen to twenty years has not even made it through half of its normal life expectancy!

I purchased a single basin, porcelain over stainless steel, Kohler kitchen sink in 4/09. From the very beginning, the surface marks and stains with normal kitchen use and the marks won't come out. Their instructions included with the sink states very clearly not to use abrasives. The price of the sink without installation was $330. I called customer service about it and they said there wasn't any defect, claiming their sink surfaces do not contain as much metal as the older sinks, and that was the reason for the marks and stains. I was also told they would not do anything about it. They said they would send a sample of Bon Ami (an abrasive) and to mix it with a little water and see if that would help. They could be of no further assistance.

I just purchased a Kohler efficient flush toilet, model K-11471-0, and here it is 3 days later and the toilet is clogged. I have plunged the better part of today, tried water flushing with buckets of water, and even used a chemical flush, but nothing will make this toilet do its job. I have contacted Kohler online via their website and am waiting to hear back.

I built a house with 6.5 baths and installed Kohler fixtures. As soon as the warranties ran out, 23 of the toilets broke because Kohler uses faulty internal parts. Not only did I have to pay for three plumber service calls, I had to pay for hundreds of gallons of wasted water. Worst purchase I ever made.

Kohler Cimarron toilet has multiple defects. It clogs regularly and the bottom of the bowl is elongated in a rectangular shape which does not allow a toilet plunger to seal, thereby making plunging impossible. It also has poor design for flow which requires it to be cleaned every third day. Water damage from overflow caused by clogging regularly and design does not allow for unclogging by plunger. This toilet has been reduced to a urinal capability.

My wife put the kids in the shower and when she was closing the door it shattered into pieces. This is disturbing because she did not use any force and it sent pieces of glass into my kids making many small cuts. Luckily the kids are fine, nothing some band-aids couldn't fix, but it could have ended in tragedy. Not to mention that I'm stuck with a half of an expensive door.

Kohler one piece toilet,wtaer keeps running after flushing, have to turn water off at shutoff,Model-3386

I purchased 7 Kohler toilets, model # 4584 - San Raphael; each at a cost of $867.00. Over the years, we have had some floods resulting from leaking toilets; some small and some of Biblical proportions. The first flood took place while the house was under construction so the builder's insurance paid to replace all the wall board in 3 rooms, the hardwood floors in 3 rooms and the entire stairway. The delay in closing on the house was both costly and emotionally exhausting. The second toilet that leaked cause $660.00 in damages as a closet had to be rebuilt. This expense was borne by us. The third of the 7 toilets to leak caused $2,247.00 in damages; not enough to turn over to our insurance company as we have a $2,500 deductable. The fourth toilet that leaked was, fortunately, over a garage so we did not bother to do repairs but the cost of a carpenter opening the wall was $79. Since purchasing the toilets, we have had over $3,000 in plumbing bills for toilet repairs. Two weeks ago, the fifth of 7 toilets leaked and brought down the kitchen ceiling. It ruined appliances, floors, ceiling and furniture. This flood was costly enough to turn over to our insurance company.

I bought a Kohler 1.6 gallon /6 liters per flush toilet.. and within 18 months the bottom of the bowl is rusty and pitted and no harsh chemicals were ever put into this bowl, as it is in my bathroom. Is there any thing I can do too make this look presentable without going to a big expense.as I am81 years old and on a fixed income.Thank you in advance for any help you can give me..

Went to change the toilet seat,one of the seat mounting bolts were frozen. I tried everything to get it off with no luck. Its a model K-3386, This model has the mounting bolts built in the toilet! Poor design! Have had trouble with the flapper valve when I go to change it,won't seal? Will purchase a new toilet, but it won't be a KOHLER!

We had our entire bathroom renovated. Walls were cut out and all bathroom items (toliet, cabinets, sink, plumbing, etc.) were removed. The contractor spent three weeks renovating. All new Kohler and Sterling supplies were used. The new tub ensemble was inspected by the contractor prior to installing. All new porcelain tile flooring was installed. The bathroom was not used for one week after installation as there was a death in the family, and we were not home. Upon using the tub for two days, we noticed putty-like substance in three areas flaking off. The three areas discolored significantly.

We had a shower installed as part of a bathroom remodeling two years ago. The shower leaked through the side and into a wall and then ran under the floor. The whole area rotted out and now we need to replace the floor, baseboard and part of the wall.

We have built a home well worth over a million dollars. We wanted the best and added the Kohler Water Tile in the Master Bathroom shower. Since using this item means getting your head wet I did not use it but twice and the third time it fell on my husbands head. I contacted the company we purchased it from, George Morlan Plumbing in Portland OR. After spending $20,000 in that store I was given the run around and told we would first need to take the water tile out (plumber needed) and return it before it could be replaced. They wanted to see the product and make certain it was defective. I told them that was not going to happen in this lifetime.

I have a Kohler elongated toilet K3402FB. This is the worst toilet I have ever had. The water inside the bowl is always running and I have had plumbers out several times trying to fix it. There are no parts to replace in inside and I have all gray in the bathroom, the toilet, bathtub, and sink are all Kohler. Everytime I try to call someone, they are no help whatsoever. I am 65 years old and need some help with this running toilet.

Over the past several years, I have purchased 2 Kohler bathroom sinks and 1 acrylic bathtub. When I had a bathroom sink installed in 2003 everything seemed OK. I had another bathroom sink and tub installed in April 2005 in another bathroom. In 2006 I noticed that a small scratch began to appear in the sink installed in 2003. At first I thought I might have dropped something on it. Very gradually the scratch grew, and I realized that it was not a result of anything I did. It got wider and longer until now it is extremely unsightly and a germ attractor. It was obvious that this was a factory defect that Kohler attempted to cover up by reglazing, knowing full well that it would begin to show after a couple of years or so. My second sink has a pinhead sized red blemish on the inside in a very obvious position.

We remodeled our kitchen a few months ago and bought all new appliances, granite counter tops, and a new (K-5898-4u-o) Brookfield white Kohler sink. About the third week after having the sink installed, I began to notice little rust, hairline marks just above the Kohler symbol--running up and down and one running across-- looking as if it was going to chip off. Then more started to appear at the other end of the sink, all in the center divider. I called Kohler and spoke with a Kohler customer care representative, Kathleen R. She assured me it was not a defective sink, but was most likely the granite company's fault if they hadn't installed it right; but they will replace it with no cost to me. (Wait a minute, why would they be so eager to replace it if it wasn't defective?) So, they sent me a replacement voucher to be taken back to where I purchased the sink (Pacific Sales.)

It is causing physical damage as my husband has one leg and cannot run up and down the stairs to the upstairs bathrooms to toilets that are 35 years old and are fine!!

My tank is filling up with water. I have read the numerous complaints and it seems I will need to replace it or risk having a major problem.

We purchased Kohler elongated high end one piece San Rafael toilets in our home when we had it redone. These toilets continually break because the water keeps running and running. We have had 3 different plumbers look at them and repair them with a new Kohler flapper - only to have the same thing happen again within 6-8 months time.

I bought one of Kohler's cast iron sinks from a local plumbing supply. The sink was marred by surface imperfections as well as color blotches in the enamel. Long story short, the sink was replaced countless times; each time the replacement sink was in worse shape than the previous sink. The countertop fabricator and contractor were both kept waiting as installation date after installation date was set--only to be moved back because the new sink that was delivered was worse than the one before. Kohler was of no help. Called customer service three times. The third time I found out the first two calls to them didn't even merit them filling out a complaint and forwarding to anyone in the company. I gave up as the customer service seemed useless. I even had contact with our local Kohler rep who was equally useless (the local plumbing supply and my own contractor even refused to have anything more to do with her).

Purchased and installed Kohler glass shower door 2 to 3 months ago. Followed installation directions exactly and everything was fine. At about 5:15 AM this morning, while everyone was sleeping and no one near the door, we heard a loud explosion. We went to investigate and found one of the two glass doors in a million pieces inside the bathtub. The doors were in the open position and the door facing into the tub exploded.

I also bought two new Kohler Cimarron Comfort Height toilets, and after 6 months of use, both of them have a problem. For no reason (no flush, toilet is on stand-by), the two toilets are filling up their tanks for about a second to four seconds every 45 minutes.

I bought a Kohler Clarity Cashmere sink I believe in late July or early August through a local company here in Kansas City (Dorfmann's Plumbing). I am putting in a new granite countertop and was getting a new sink and Kohler fixtures at the same time. The sink arrived sometime in September in preparation for the granite fabricator to prepare a template for my new countertop. At that time, we noticed a chip in the sink. The local plumbing shop took back the sink and had Kohler send out a new sink, which had to arrive by October 15, which was the day before installation of my new countertop. Kohler apparently sent out a new sink which arrived on the 15th, but this sink had blemishes resembling the buildup of color pigment on the surface finish.

Our kitchen sink is about 3 years old and has been showing stains in it for about a year and a half. I called Kohler and they sent me some kind of gel to use on the sink but it really didn't do anything. I have had sinks for 20 years that didn't show this wear and tear. I'd be interested to know if others have had this problem and if there are any solutions short of a new sink.

Bought a Kohler K-3386 model toilet for a new house in 2001. The flapper always had problems making a good seal after flushing. After a few years I finally replaced the flapper, but the it has gotten worse. I now have to manually shut off the water after each use of the toilet. Of couse, I know how to use the Internet and now am aware that many other people are having problems similar to mine. Maybe Kohler will learn how to use the Internet and realize that their non-action in fixing these problems are going to cost them alot more in the long run.

I purchased a Kohler Promaster sink faucet, model number K-6330: Manufacturer retail price $1283.00 in 2003. 1 week following installation I experienced problems. After 2 years of replacing parts, 4 rounds of vacuum seal replacements, Kohler agreed to replace the faucet in its entirety. After 2 years of approx $2000.00 labor costs, and now a new installation, the same problem resulted immediately following installation. Kohler's bottom line comment was: try another faucet.

We suspect that Kohler is sending out factory rejects to replace recalled toilets. On July 9, 2007, I spoke with Lucas to tell him that our model K-3466 toilet was making a very loud noise. Lucas informed me that the toilet had been recalled and, for the price of $150, plus tax, Kohler would ship me a replacement toilet. The new toilet arrived UPS but, when the plumber came out on July 19, he refused to install it because it had a huge crack at the bottom of the tank. The crack did not extend to the outside of the toilet but the plumber was sure that water would eventually leak from it.

We suspect that Kohler is sending out factory rejects to replace recalled toilets.

Not knowing my water bill has been 2-3x my neighbors I systematicaly checked my water hogs and found it to be my Kohler toilet with that infamous power booster 81100. I bought this in 1992 and God knows how much water it has leaked. I estimate $30.00 a month min. My wife and I are both seniors with normal useage but my water bill says I use 320 gal. per day which overloaded my septic system and caused overflow failure.

Increased water bills, due to wasted water, plus extra action for sewage system.

We built a new house with all Kohler products. However, I found when we moved into the house that the new Kohler toilets, termed 'comfort toilets' are taller than standard toilets and my feet do not touch the ground. I am 5'2 which is not outside the standard range for women. Thus Kohler has determined that women are not included in their definition of 'comfort'. Further I have arthritis and sitting on the toilet, when not touching the ground can cause me pain.

I was awaken at 3:50 AM by a crashing noise. I sat up and could hear a popping noise like you would hear from wood popping in a fireplace. I thought my house was on fire. I jumped up and realized that the noise was coming from my master bathroom. I turned on the light and saw one of my glass shower doors had exploded everywhere. There were glasses everywhere including my bedroom. The door did not fall because the glass was in the tub as well as outside of the tub. It exploded. I called Kohler who made the doors and explained the situation.

I have read several posts regarding Kohler toilets. I installed a Kohler San Raphael a couple of years ago and it is JUNK! It takes at least four times to flush and is worse than the cheap toilets that were installed in my house. Kohler does not care about customers and have ignored all of my correspondence.

The door will not close and sticks out. The plastic left a red mark on my mother's face that went away after a few hours. Though if it hit her eye, she could've been blinded. Kohler did not care that this product caused any damage. The part is on back order and we didn't even get a letter of apology

The economic damages will be the cost of hiring a plumber to fix a brand new product. Alternatively, the cost will be me uninstalling the product, driving it back to Home Depot, buying a replacement one at the same price or greater and then reinstalling that one. Thats assuming Home Depot takes the product back, which, at this point I don't know.

No damage - just annoyance.

Chrome discoloration after just one year and purchsed direct from the company! Kohler said I was stuck with this product.

I have a defective Kohler tub. They will not admit this, but I have two identical tubs and only one has horrible black staining on the floor of the tub where the nonslip etching is. A year ago, they sent an industrial specialist to clean my tub with a high powered acid. A year later, it is back to the black surface again and no products clean the tub. They refuse to clean it again. They will send me the new tub, but it will cost me $4,000 to remove and replace the ceramic tile around my bathtub enclosure. I am amazed at the very insolent people from Kohler I have spoken to by phone who have no interest in helping me. They keep insulting me by telling me it is a cleaning issue.

Over the last 3 years, I've purchased 5 Kohler toilets (3 different models) for my primary residence, and a vacation home. None of the toilets flush solid waste well. The toilets need to be plunged between 25%-50% of the time. Kohler's customer service was not any help either. It appears that when the EPA changed the water levels from 3.2 gallons to 1.6 gallons, Kohler didn't reengineer their toilets to work with the new requirement. It seems like they slapped some restrictors into the drains and continued to sell the old products. I won't ever buy any Kohler products again. I also plan to warn all of my friends and acquaintances to not buy any Kohler products.

I have a Sterling shower base, newly professionally installed in 2004. When the unit was put in, it was new. Then the unit started to develop a y-shaped crack at the base. My contractor called in a Sterling rep. The rep inspected the base and in his opinion, something must have been dropped on the unit and with that report by the Sterling rep at the Sterling warranty office, they declared there's no problem to deal with. Upon receiving this information, my contractor did a comprehensive re-inspection. His findings are that the wall's thickness is compromised at the area of the crack and the crack is the result of the unit not being properly manufactured and poor quality control. After reviewing this information with the Sterling rep at Sterling, my contractor was told that the matter was not hers to deal with any longer. The warranty and advertising state that the base is warrantied for 10 years.

In December 2004, I Purchased a KOHLER shower door from SPLASH, later that week i was told by a store representative that contacted me, that they would have to refund my money because these doors apparently have had some 'installation problems' associated with them. In order for me to purchase these doors i would have scedule an appointment with a KOHLER representative to come to my house and make neccesary measurements. I could not take any time off back in December so i waited till my vacation in June.

Purchased a 42" 15HP Kohler driven riding mower in 1997. I have had to replace parts and pieces every year that I have owned it. Fortunately Im knowledgeable and capable to do the work myself. I had a 3-year warranty that we purchased separately and I will praise them on providing good service the first 3 years.

We have Kohler toilets which have bumpers under the toilet seat. In the past it was possible to replace these bumpers when they became damaged. However, Kohler has now made the toilet seats so that they cannot be replaced. Therefore, if they become damaged it is necessary to replace the entire fixture at great expense.

I built and moved into a new home in Jan. of 1993. My water bills began to go up shortly after I moved into the house. I called the water company and plumbers on numerous occasions trying to discover the source of the trouble. Eventually I was told it was the toilet in the master bath. That one toilet has been a source of constant trouble from day one.