Kohler

Kohler has repeatedly stood behind its warranty. Minimal documentation needed, unprecedented service. I purchased a home 15+ years ago - replaced the faucets with Kohler product. Kohler has either sent me the needed part or replaced the whole faucet. I was not transferred from department to department (or Country to Country).

I bought a Kohler recessed medicine cabinet on Amazon's website for a house remodel project. When my contractors opened the box today (a little less than 2 weeks outside of the return window), they said it was clearly a customer return. It was scratched and missing several parts. I called Kohler expecting to commit to never purchasing their products again.

I had some issues with a Kohler touchless faucet, and calling the company I was able to talk to a US-based representative very quickly. The faucet was exhibiting intermittent issues with the touchless functionality, and required a new part that was on backorder. The Kohler rep offered to send out a whole new faucet replacement free of charge! Unfortunately, the new faucet had the same issue six months later and I had to call back. The rep again offered to replace the faucet, and offered a different model (as the original model was again on backorder).

In the past, I've had faulty parts with my Kohler faucets for which replacements were shipped to me for free (free part also). Most recently, I had a faulty valve in my bathroom sink which I needed to replace. I paid for the valve, which arrived promptly. I can't even tell you how much time they spent on the phone with me because my faucet didn't look like the one in the video. They were so very patient and kind! I finally got someone who directed me to an installation diagram so we could be on the "same page", as I made the installation. (At one point, they wanted to send me a whole new faucet. I refused because they had been so kind and patient, knowing I was making a small error, which was easily corrected once I got the correct installation instructions.)

I purchased my brand new home 14 years ago; the high-end Kohler bathroom faucets are lovely to look at, but now, because water flow is minimal, I'm trying to unscrew the 'ring' end to clean aerator screens, and find it absolutely IMPOSSIBLE to do so. 'Hunker.com', home repair & maintenance website, says "Due to Kohler's unusual aerator design, this chore is harder than it is on other faucets." No kidding.

Product looks nice and clean, bought the ensemble medley unit, this was my fault during installation. I stepped on last shower panel and broke it, can’t use it, called customer service and was told I can’t buy a single panel, so now I need to buy the 3 panel kit again for 1 panel, really what a money maker that is, I think it’s total BS that one can’t but a replacement!!! That’s not right for the consumer!

I ordered a Kohler product online from their website (an overpriced item, I might add), and to my dismay they shipped duplicate items. Realizing what had happened, I spoke to a customer service rep who gave me a return authorization number, and told me to expect a prepaid shipping label via e-mail. When the latter never arrived, the response to my inquiry was that Kohler was not going to pay for the shipping, blaming ME for the obvious glitch in their system. Despite my protests, they refused to yield. I told them they had not only lost a customer, but that I would write the worst reviews I could at every opportunity. They are the worst. If I could give zero stars, I would.

Beware the "free" shipping hook. We ordered 2 sinks, not knowing which color would look best. When we went to return the sink we received an RA and went to ship it, UPS and Fedex wanted OVER $300 in shipping for a sink that was $500. I contacted Kohler, I was repeatedly told that Kohler policy is they do not provide assistance of any kind, meaning, pound sand customer. They will not send out a shipping label so you can pay them their reduced shipping fees. So as I said, make sure you want what you ordered or be prepared to pay some CRAZY shipping fees if you have a large item.

Please be cautious and suspect if you are considering purchasing a Kohler Bathroom porcelain sink. Within one year we noticed our sink was starting to crack so we contacted our contractor who had installed it and he recommended we contact Kohler to have it replaced. We contacted Kohler after one year and they informed us since we had not reported it within one year they would not honor or assist us in any way. So here we have a crappy sink that should have lasted twenty years or more and now have to replace it in which will cost us hundreds of dollars.

I thought I was buying a quality faucet for the price I paid. It leaks when you pull the knob to switch to using the shower head. I've tried several different faucets and they all leak. The water run down the inside of the wall because the faucet does not seal off the water around the pipe well enough by design.