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Overall Rating3.9 out of 5
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About Kohler

    Kohler Reviews

    ConsumerAffairs has collected 338 reviews and 844 ratings.

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    Page 1 Reviews 0 - 10

    Reviewed Aug. 23, 2023

    I will never again purchase another Kohler product. I purchased Kohler bidet, sink and toilet for my bathroom remodel? The sink pop up drain doesn't work. The toilet surface is not thoroughly polished. The bidet frequently clogged.

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    Reviewed June 28, 2023

    I recently purchased a complete bath and kitchen set from Kohler for a new construction project. The products that you see in the showroom is not what you actually get. What you actually get is a real low end crooked scratched and dented product. the handles were not even straight. When I contacted Kohler they told me that that was acceptable. I said "NO" it is not. Do not go to Kohler thinking you are getting something nicer like I did. It really is garbage for 4 times the price. Sorry.

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      Installation & Setup

      Reviewed May 29, 2023

      We had a new sink installed and bought the drain insert/covers from Lowe's. Only brand they had was Kohler so that is what we got. They were black to match our sink. Plumber installed these and within 2 months the black started peeling off. We no longer had the receipt so Kohler refused to do anything about it. Crappy product. Next time if I need these I will go to a different store that sells a different brand.

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      Reviewed Feb. 15, 2023

      A recent need to do repairs on some of Kohler's products have convinced me to avoid Kohler products in the future at all cost. I've been waiting for months for parts through my repair company and Kohler provides no information or accurate updates. "It will get here when they get here". Horrible customer service and follow up. They don't care. I would absolutely stay away from Kohler when building or updating your homes. Research other companies that have a better track record.

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      Reviewed July 22, 2022

      I have now purchased TWO Ellliston toilets. One had a huge crack in the bowl. The other was missing the bolts. This company's quality control of their products before they get packaged and sent to retailers is HORRIBLE. I will NOT purchase another Kohler product again. You have lost a customer who does regular renovations. 0/10. Do not recommend.

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      Reviewed April 1, 2022

      It's been 6 months since we occupied our new house and we are using Kohler product for Bathrooms. The health facet gun got broken on usage and it's still under warranty. While I raise the ticket Kohler service personnel says they can't help. They also threatened me saying you can't raise this complaint anywhere and do whatever you wish. It's shame on Kohler service personnel to say such things. I would wish to take immediate action on this.

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      Installation & Setup

      Reviewed March 14, 2022

      This Kohler toilet K-3979-0 Comfort Height lets off a high-pitched, loud and long whistle every time it is flushed. I've tried adjusting the valve without success. Reviews indicate that it may need a Fluidmaster gasket to correct this. Other reviews offer different solutions (for older toilets that have been in use), but this is a brand new toilet, it should not have such an obvious, consistently reported defect. Now I have to have the plumber come back for another hourly charge to install the gasket and cross my fingers that it fixes the problem. I hope that Kohler addresses this at the factory level so that future purchasers are not ordering a defective product that once installed, needs immediate repair.

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      Reviewed March 1, 2022

      Bad quality of product and bad customer service… I have a pedestal sink that was put in my house just over a year and the porcelain enamel cracked all over. This is not a misuse of the product problem- sink is barely used.. in guest bathroom, this is a poor quality problem. Do yourself a favor and buy a different brand.

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      Customer ServiceInstallation & Setup

      Reviewed Feb. 17, 2022

      The water flow from the faucet is very light and has been for some time. I was researching the problem to see if I could find a fix. I came across a few posts from customers experiencing the same problem and in each case were advised to contact Kohler support via the form on their website. I did. I received a response. Was told that an order was placed for a new stream breaker and valve to ensure the issue is resolved. I received the parts about 10 days later, however the directions provided were for a completely different faucet. I had to search the web for the instructions on how to replace the valve. I finally found one. The list of tools needed in the instructions provided were competely wrong and I learned that I had to purchase a 3/4 inch socket wrench to change the valve. I was finally able to complete the task from researching Youtube videos, and now have a constant drip from the faucet.

      I also received a new stream breaker along with instructions that basically said remove the screw and pop out the old stream breaker and replace it with the new. I removed the screw but I have not been able to remove the existing stream breaker. Once again the instructions provided were useless and I had to research the web for help. I have tried and tried and it will not come out and now the water sprays all over.

      The email from the Kohler representative included a phone number to call for additional assistance. I have tried repeatedly to call the number provided and each time I get the same recording that says due to high call volume they can't take my call and then I get disconnected. The recording also suggests I watch the videos on Kohler's website except there is no video for this faucet. Kohler's support is awful and the faucet is worse. I am forced to purchase a new faucet. This is just unacceptable.

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      Installation & Setup

      Reviewed Dec. 29, 2021

      We purchased the Choreograph wall panels. The first set was so warped, we had to return them. The second set was marginally better. I had to build a reverse clamping system to flatten them against the wall while gluing. We ordered the Levity shower doors. The vertical rails were so bent, I had to order additional pieces. The machining was so bad that the bumper pads would not sit flush so I had to remove them and file down the seat. The machining overall was horrible, jagged edges were on every machined joint. They don't consistently have stickers alerting you to the side that has the Cleancoat technology...not that the technology matters anyway. There is always water splashing under the door no matter how much I lower them because the design is so bad.

      We purchased the pre-molded shower pan and it wasn't until after it was installed that we realized the outer threshold of the pan bowed 1/4" down in the middle. I had to fabricate spacers so the shower door bottom rail would have some support in the middle. We have a kitchen sink drain in brushed nickle that we installed about 5 years ago and the finish is already coming off. Honestly, I will never, ever buy another Kohler product.

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