Kohler Reviews

I am writing to formally lodge a complaint regarding my recent order for the 1/2" ceramic high-flow valve system. Upon delivery and inspection, I discovered that the product is missing critical components required for installation. Because the item arrived incomplete, it is effectively defective and unfit for its intended use. I am extremely disappointed to be informed that I am expected to pay return shipping and restocking fees for an error made on Kohler’s end. Under standard consumer protection practices, a customer should not be financially penalized for receiving an incomplete or "not as described" product.

We have had all Kohler plumbing products in our homes. Throughout the years Kohler has always stood behind their products. Great product! Great service! Great company! Thank you Kohler for being there for us when we had an issue.

Simply amazing customer and warranty service. On two occasions they have replaced parts for tub and shower fixtures that are probably 40 years old. No questions asked and a very quick turnaround.

I purchased $9,000 in Kohler products and put into a new renovated bathroom. Had several issues with shipments and missing parts to install. Also with how long it took to get items in. Everything was bought through a Kohler dealer direct with Kohler. The stand alone bathtub came in and are not advertised as a two piece unit. When receiving it the unit was very cheap and flimsy and a two piece unit. We tried to send it back and was told by their customer service that they would cover the restocking charge and freight. We opened a claim up just to be denied on both once we sent it back costing us a lot of money. Beware of Kohler products and their customer service scams. I would not recommend Kohler products to anyone.

I am disabled and moved into my new accessible unit. Kohler screwed up the order for a toilet, and when they finally sent the right toilet, they advised my contractor and plumber to reuse a part that wasn't safe to use in the new toilet. As soon as I moved in and started using it, the parts grated and broke while I was on the toilet. I needed emergency repairs in the middle of my first night at my unit to avoid flooding every unit below me. It's my only toilet option in the building, and it might take weeks for them to fix their error so that I have a safe toilet.

I have purchased thousands of dollars buying wide range of Kohler products 2-3 years ago. The touchless kitchen faucet has broken down, the water flow is non existent and the paint has chipped off. Called the customer service for the past month and a half multiple times. They only replacing the “defective” valve and not the entire faucet. Paint is not part of the warranty, they said! The messed up thing is that they don’t even have the defective part replacement to send me. The customer representative actually told me “one should consider things before purchasing“ which is another way of saying buyer beware!!

Years ago my husband and I toured the KOHLER plant in Kohler, WI. I was so impressed by the tour, I promised myself I would use Kohler products whenever possible. Fast forward to a couple of years ago when we had a bathroom remodeled using all Kohler products. About 18 months after the remodel was complete the new toilet would run for no apparent reason. This would happen 5-10 times a day and was loud enough to wake us at night.

We purchased a high end Kohler jetted/heated air bubble tub and our contractor had quite a time getting it to work without leading or tripping the power. From the very first email to the company when I contacted Kohler, I found they were very responsive. Throughout the process of trying to get the tub to work, myself and our contractor had several emails with the company and found that the company was very prompt in their responses and offered several suggestions for our contractor to follow.

We purchased a Kohler low water use toilet in early 2021…due to Covid took 8 mos to receive. Since then, our sewer line has backed up 3 times. We have been in this house since 1980 and never had a problem before this toilet. Communication with Kohler is useless…toilet cost $1100!!! …Equal amount for plumbing bills since then…now have for around 3-1/2 years, warranty expired after a year and this model toilet is discontinued—no surprise… What a piece of crap!!

I live in a new community that is about 2 years old. The builders used Kohler products (which I have always used and stood behind thinking it is a quality product). We are a total of 80 units and everyone has between 2-5 bathrooms. I found a crack underneath the seat on my cachet seat last week. Yesterday I found a crack under one of my other cachet seats in another bathroom. Last night I was with a group of neighbors and I was telling them the story and everyone has had broken cachet toilet seats. I think the quality and customer care response has not been up to par and we all agreed that we would no longer purchase Koehler because it seems that they are producing inferior products D in Long Island New York