Kohler

I remodeled my home 10 years ago,and used Kohler faucets throughout. I've been able to get replacement parts and warranty support quickly and with minimal hassle. Generally speaking, the faucets are holding up quite well under heavy use. I've been very pleased with my purchases.

Kohler has repeatedly stood behind its warranty. Minimal documentation needed, unprecedented service. I purchased a home 15+ years ago - replaced the faucets with Kohler product. Kohler has either sent me the needed part or replaced the whole faucet. I was not transferred from department to department (or Country to Country).

I bought a Kohler recessed medicine cabinet on Amazon's website for a house remodel project. When my contractors opened the box today (a little less than 2 weeks outside of the return window), they said it was clearly a customer return. It was scratched and missing several parts. I called Kohler expecting to commit to never purchasing their products again.

I had some issues with a Kohler touchless faucet, and calling the company I was able to talk to a US-based representative very quickly. The faucet was exhibiting intermittent issues with the touchless functionality, and required a new part that was on backorder. The Kohler rep offered to send out a whole new faucet replacement free of charge! Unfortunately, the new faucet had the same issue six months later and I had to call back. The rep again offered to replace the faucet, and offered a different model (as the original model was again on backorder).

In the past, I've had faulty parts with my Kohler faucets for which replacements were shipped to me for free (free part also). Most recently, I had a faulty valve in my bathroom sink which I needed to replace. I paid for the valve, which arrived promptly. I can't even tell you how much time they spent on the phone with me because my faucet didn't look like the one in the video. They were so very patient and kind! I finally got someone who directed me to an installation diagram so we could be on the "same page", as I made the installation. (At one point, they wanted to send me a whole new faucet. I refused because they had been so kind and patient, knowing I was making a small error, which was easily corrected once I got the correct installation instructions.)

A brand new toilet never flushed properly. Their warranty only covers replacement parts - not the cost to replace the parts. The product was a lemon and they should have made good on the entire product but didn't.

Bought a house built in 2008 six years ago. A few years ago, both Kohler master bathroom vessel sinks showed signs of crazing. The cracks have grown and have darkened. I contacted a Kohler customer service twice, included photos, and expected them to at the very least offer me replacement sinks at a discount. Clearly this is a manufacturer defect but they claim it was the plumber’s fault. Huh? I have another vessel sink, different Kohler model, in a guest bathroom that is perfect. I will never buy Kohler again.

I purchased my brand new home 14 years ago; the high-end Kohler bathroom faucets are lovely to look at, but now, because water flow is minimal, I'm trying to unscrew the 'ring' end to clean aerator screens, and find it absolutely IMPOSSIBLE to do so. 'Hunker.com', home repair & maintenance website, says "Due to Kohler's unusual aerator design, this chore is harder than it is on other faucets." No kidding.

Product looks nice and clean, bought the ensemble medley unit, this was my fault during installation. I stepped on last shower panel and broke it, can’t use it, called customer service and was told I can’t buy a single panel, so now I need to buy the 3 panel kit again for 1 panel, really what a money maker that is, I think it’s total BS that one can’t but a replacement!!! That’s not right for the consumer!

I ordered a Kohler product online from their website (an overpriced item, I might add), and to my dismay they shipped duplicate items. Realizing what had happened, I spoke to a customer service rep who gave me a return authorization number, and told me to expect a prepaid shipping label via e-mail. When the latter never arrived, the response to my inquiry was that Kohler was not going to pay for the shipping, blaming ME for the obvious glitch in their system. Despite my protests, they refused to yield. I told them they had not only lost a customer, but that I would write the worst reviews I could at every opportunity. They are the worst. If I could give zero stars, I would.