Kohler Reviews

Own a 4 year old smart toilet. Cost $7,000.00 range. Don't buy it ever. Pump out, water control chip, Kohler said it's out of warranty. Not worth having this toilet. Throwing this one out and getting a toto replacement that really works properly.

Do not buy any kitchen faucet from Kohler!! In California!! It does not work!! We bought first one in 2023, 3 years later, it leaked crazy under sink, so they replaced it. We thought, maybe we got unlucky. Had to go through all the replacement at our labor and cost. Second one lost water pressure just after 6 months!! I do not expect a lot, no high pressure, no touch automatic, I just want simple water flow where I can do normal dishes, but I coudn't!!! Gemini and Google ai tells me that it gets clogged with California water with deposits and minerals. When I chatted with kohler person, she said, she cannot control water quality, then do not sell in California or have a warning that it will break down after few years!!!!!

We renovated our kitchen this year. A Kohler faucet with a pull-down feature was installed over the sink. We like it. However, this week the faucet began to drip after I shut it off. Yesterday, I saw water leaking from the cabinet under the sink. I opened the cabinet door and found a quarter inch of water throughout. It had soaked into the back of the cabinetry, staining the wood. Called the plumber who came out immediately and said this has been a COMMON problem with Kohler pull-down faucets for 20 years. The problem is the coupling between the springer hose and the springer. The plumber fixed it. If this is a common problem, why has Kohler never addressed it?

I have Kohler bathroom faucet that I need replacement part for. I was looking for it on their website using my model number. It showed all the parts but not the one I needed. I decided to chat with representative. It told me the estimated waiting time is 11 minutes. I waited 20 minutes and then was told that the part I needed was not available separate from the faucet. I would need to buy new faucet. That for me means that I will never again buy anything from Kohler.

Bought a $300+ tax 19 inch high Kohler toilet from Lowe's and installed everything myself with zero problems until it came time to connect the water line. Keep in mind that before connecting the water line to the toilet, I filled the tank and toilet bowl twice with water and flushed it checking for leaks -zero leaks were noted so my install was perfect. I connected the water line and the connection leaked like a sift. I removed the waterline and applies Teflon plumbers tape. Installed the water line and again it leaked like a sift. Did this numerous times to no avail.

I am writing to formally lodge a complaint regarding my recent order for the 1/2" ceramic high-flow valve system. Upon delivery and inspection, I discovered that the product is missing critical components required for installation. Because the item arrived incomplete, it is effectively defective and unfit for its intended use. I am extremely disappointed to be informed that I am expected to pay return shipping and restocking fees for an error made on Kohler’s end. Under standard consumer protection practices, a customer should not be financially penalized for receiving an incomplete or "not as described" product.

We have had all Kohler plumbing products in our homes. Throughout the years Kohler has always stood behind their products. Great product! Great service! Great company! Thank you Kohler for being there for us when we had an issue.

Simply amazing customer and warranty service. On two occasions they have replaced parts for tub and shower fixtures that are probably 40 years old. No questions asked and a very quick turnaround.

I purchased $9,000 in Kohler products and put into a new renovated bathroom. Had several issues with shipments and missing parts to install. Also with how long it took to get items in. Everything was bought through a Kohler dealer direct with Kohler. The stand alone bathtub came in and are not advertised as a two piece unit. When receiving it the unit was very cheap and flimsy and a two piece unit. We tried to send it back and was told by their customer service that they would cover the restocking charge and freight. We opened a claim up just to be denied on both once we sent it back costing us a lot of money. Beware of Kohler products and their customer service scams. I would not recommend Kohler products to anyone.

I am disabled and moved into my new accessible unit. Kohler screwed up the order for a toilet, and when they finally sent the right toilet, they advised my contractor and plumber to reuse a part that wasn't safe to use in the new toilet. As soon as I moved in and started using it, the parts grated and broke while I was on the toilet. I needed emergency repairs in the middle of my first night at my unit to avoid flooding every unit below me. It's my only toilet option in the building, and it might take weeks for them to fix their error so that I have a safe toilet.