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Reviewed March 23, 2020
I went to clean the sink and seen rust on the front and the finish is coming off. I bought the sink about 15 years ago and paid lots for it so I thought it would last a life time. I bought one from Simpson Sears at the same time and it is just like new.
Reviewed Feb. 16, 2020
I remodeled my home 10 years ago,and used Kohler faucets throughout. I've been able to get replacement parts and warranty support quickly and with minimal hassle. Generally speaking, the faucets are holding up quite well under heavy use. I've been very pleased with my purchases.
Reviewed Feb. 4, 2020
A brand new toilet never flushed properly. Their warranty only covers replacement parts - not the cost to replace the parts. The product was a lemon and they should have made good on the entire product but didn't.
Reviewed Jan. 26, 2020
Bought a house built in 2008 six years ago. A few years ago, both Kohler master bathroom vessel sinks showed signs of crazing. The cracks have grown and have darkened. I contacted a Kohler customer service twice, included photos, and expected them to at the very least offer me replacement sinks at a discount. Clearly this is a manufacturer defect but they claim it was the plumber’s fault. Huh? I have another vessel sink, different Kohler model, in a guest bathroom that is perfect. I will never buy Kohler again.
Reviewed Jan. 7, 2020
Kohler has repeatedly stood behind its warranty. Minimal documentation needed, unprecedented service. I purchased a home 15+ years ago - replaced the faucets with Kohler product. Kohler has either sent me the needed part or replaced the whole faucet. I was not transferred from department to department (or Country to Country).
Reviewed Dec. 16, 2019
I purchased my brand new home 14 years ago; the high-end Kohler bathroom faucets are lovely to look at, but now, because water flow is minimal, I'm trying to unscrew the 'ring' end to clean aerator screens, and find it absolutely IMPOSSIBLE to do so. 'Hunker.com', home repair & maintenance website, says "Due to Kohler's unusual aerator design, this chore is harder than it is on other faucets." No kidding.
Reviewed Dec. 6, 2019
Product looks nice and clean, bought the ensemble medley unit, this was my fault during installation. I stepped on last shower panel and broke it, can’t use it, called customer service and was told I can’t buy a single panel, so now I need to buy the 3 panel kit again for 1 panel, really what a money maker that is, I think it’s total BS that one can’t but a replacement!!! That’s not right for the consumer!
Reviewed Nov. 23, 2019
I ordered a Kohler product online from their website (an overpriced item, I might add), and to my dismay they shipped duplicate items. Realizing what had happened, I spoke to a customer service rep who gave me a return authorization number, and told me to expect a prepaid shipping label via e-mail. When the latter never arrived, the response to my inquiry was that Kohler was not going to pay for the shipping, blaming ME for the obvious glitch in their system. Despite my protests, they refused to yield. I told them they had not only lost a customer, but that I would write the worst reviews I could at every opportunity. They are the worst. If I could give zero stars, I would.
Reviewed Nov. 14, 2019
Beware the "free" shipping hook. We ordered 2 sinks, not knowing which color would look best. When we went to return the sink we received an RA and went to ship it, UPS and Fedex wanted OVER $300 in shipping for a sink that was $500. I contacted Kohler, I was repeatedly told that Kohler policy is they do not provide assistance of any kind, meaning, pound sand customer. They will not send out a shipping label so you can pay them their reduced shipping fees. So as I said, make sure you want what you ordered or be prepared to pay some CRAZY shipping fees if you have a large item.
Reviewed Oct. 30, 2019
Please be cautious and suspect if you are considering purchasing a Kohler Bathroom porcelain sink. Within one year we noticed our sink was starting to crack so we contacted our contractor who had installed it and he recommended we contact Kohler to have it replaced. We contacted Kohler after one year and they informed us since we had not reported it within one year they would not honor or assist us in any way. So here we have a crappy sink that should have lasted twenty years or more and now have to replace it in which will cost us hundreds of dollars.
I am a retired fraud investigator and this is how a non reputable company handles a customer service problem that is not at all the customer's fault. Instead of stepping up to the plate and replacing a $150.00 sink they decide to do absolutely nothing to save a few bucks. I have done business with Kohler for many years but this decision by them will forever change my opinion about them. Thanks Kohler for absolutely nothing!!
Reviewed Oct. 4, 2019
I thought I was buying a quality faucet for the price I paid. It leaks when you pull the knob to switch to using the shower head. I've tried several different faucets and they all leak. The water run down the inside of the wall because the faucet does not seal off the water around the pipe well enough by design.
Reviewed Sept. 27, 2019
Kohler has gone down to the bottom of our company’s list! We will never use any Kohler product ever again. Their rough in instructions are wrong for their Rubicon tub shower line of fixtures, the trim instructions do not work with the rough-in instructions, when you try to installing the trim it will not work without getting Kohler to send an extension kit. Like the rest of the reviews, I have a $700.00 kitchen faucet, that has leaked two times and did damage to the cabinet and the floor. We have Grohe fixtures that are twenty five years old and are still working great no leaks ever. I give them 0 Stars.
Reviewed Sept. 23, 2019
Kohler products look good but do not last as well the company does not stock parts for its specialty products after the line changes. I own a 2000 hatbox toilet from them and when the bumpers on the lid and sink started to split I wanted to get simple rubber parts that are made for the unit. They do not stock them anymore (8yrs old) and can only sell me a 1000 new lid. Lol. Never again will I ever buy their product. Go to Toto, or Dornbract for true quality...
Reviewed Sept. 22, 2019
My wife and I remodeled our kitchen in January of 2016 and put in the faucet listed above. Up until now I thought it was great. While I was in the basement I noticed water dripping and went to investigate. Looking under the sink I saw that the spray head hose had sprung a leak. Thank goodness I was home to turn the water off or we would have had a major disaster on our hands. The fact that this part sprang a leak after less than 4 years of use is totally unacceptable. It certainly doesn’t say much about the quality of the parts they are using. I’m very concerned about replacing this part - what do I do replace every 2 years? A part like this should be designed to last a lifetime considering the damage it can do if it fails.
Reviewed Sept. 12, 2019
I bought a Kohler recessed medicine cabinet on Amazon's website for a house remodel project. When my contractors opened the box today (a little less than 2 weeks outside of the return window), they said it was clearly a customer return. It was scratched and missing several parts. I called Kohler expecting to commit to never purchasing their products again.
I talked to their customer service rep, Virginia, who quickly apologized and resolved the issue without asking me to jump through hoops like other companies do (You know the type. "Even though we sent you a broken product, you will need to buy a shipping label and ship back the old product before we can ship out a new one and we will be pro-rating your refund or take 4 months to ship you a new item...") Because of this very positive interaction, I will gladly continue buying Kohler products knowing that they will resolve any issues I have without hassle. Kohler makes great products, and their customer service is just as good.
Reviewed Sept. 4, 2019
I had some issues with a Kohler touchless faucet, and calling the company I was able to talk to a US-based representative very quickly. The faucet was exhibiting intermittent issues with the touchless functionality, and required a new part that was on backorder. The Kohler rep offered to send out a whole new faucet replacement free of charge! Unfortunately, the new faucet had the same issue six months later and I had to call back. The rep again offered to replace the faucet, and offered a different model (as the original model was again on backorder).
While the original functionality issues are a bummer, I'm grateful with Kohler's commitment to their customer and standing behind their products. I have had so many bad experiences that turned worse with bad customer service teams, but this is a bad product experience turned better with a good customer service team. I'll definitely be sticking with Kohler for future fixture purchases.
Reviewed Aug. 9, 2019
Bought two bathroom faucets 8 years ago at 500$ per unit. Handle on one froze up. Other handle keeps on getting loose. Kohler does not stand behind their products so I have to buy 2 new faucets. Will never buy Kohler product again.
Reviewed Aug. 8, 2019
My large sink is 4 years old. White cast iron. After 2 years I called and told them the finish was wearing off and I felt it was defective. Two years later I called and said it now had to be replaced since there was almost no finish left. I have used a sink rack and the Kohler Sink cleaner. It is a $1000.00 sink, and I thought it would last longer than a few years. I sent pictures and got no response. Called again and resent the pictures and was told that it was normal wear and tear. If you want to purchase a longer lasting sink look to another company.
Reviewed July 9, 2019
Spent 30 grand on a new kitchen remodel. Bought Kohler sink and faucet. Several months later, woke up to water all over kitchen floor. Called plumber who found pin-hole leak in faucet. All four new bottom kitchen cabinets were damaged. Started claim process with Kohler, sent pics plus plumbers written assessment. Sent the faucet to Kohler. They tested, said nothing was wrong. Kohler told us this faucet was made in China by a company named Lota and they had to send it there for testing. Then their insurance company called and asked for total damage monies (Zurich Ins.). Months later, we just received a letter stating that nothing is wrong with the faucet and denied my claim. Unbelievable. My brand new kitchen cabinets are damaged. I'm out the cost of the plumber and cannot afford to fix or replace my less than a year old cabinets.
Reviewed July 8, 2019
I bought a Kohler faucet online. One screw was missing from package, so I called customer service and they said I would have to pay over $17.00 for the kit. I said only one small screw was missing from the included packet. They are no help. Terrible customer service. Never buy anything again Kohler!
Reviewed June 19, 2019
In the past, I've had faulty parts with my Kohler faucets for which replacements were shipped to me for free (free part also). Most recently, I had a faulty valve in my bathroom sink which I needed to replace. I paid for the valve, which arrived promptly. I can't even tell you how much time they spent on the phone with me because my faucet didn't look like the one in the video. They were so very patient and kind! I finally got someone who directed me to an installation diagram so we could be on the "same page", as I made the installation. (At one point, they wanted to send me a whole new faucet. I refused because they had been so kind and patient, knowing I was making a small error, which was easily corrected once I got the correct installation instructions.)
They're an absolutely super company to do business with. Their customer service is the best I've seen!! Also, the tab on my kitchen sink, which alternates the water between a stream and a spray, broke. They sent me a new sprayer free of charge because I couldn't just buy the part (the "tab). Kohler will always be my first choice for faucets and sinks because of their excellent customer support and products.
Reviewed May 20, 2019
I purchased Kohler because of their lifetime warranty. I live by myself, no kids, and take very good care of my things. The faucet I purchased only lasted 3 years, and when I tried to contact Kohler, I would've had a better chance of winning the lottery than getting an actual person on the phone. So I took the part into the place I purchased it, and the guys at the counter all laughed because they informed me that Kohler faucets, especially the one I purchased for over $500, only have a 2-3 year lifespan and that everyone comes in with the same broken part yet Kohler has done nothing to fix the problem. Lesson I learned: NEVER buying Kohler again.
Reviewed May 13, 2019
I ordered a $900.00 toilet 6 1/2 weeks ago. The store I ordered it from said Kohler needed to fill a truck before sending it out. The week before last, I was told the toilet was going onto a truck on the 6th of May and my store would have it end of last week. I called today and was told the order was still pending and it had not been loaded on a truck yet. My client either wants the toilet, or his money returned. The store I ordered from got two trucks in last week and the toilet was not on either. Why can't Kohler fill this order?
Reviewed May 10, 2019
Have had generator for about 6 years and had trouble every time I needed it. On several occasions during Winter storms unit would not crank because of cold. Now during a spring storm it cranks up and runs home it will not switch back to power company. Power has been back for 12 hrs and I am still on gen power burning expensive fuel for nothing. Will never purchase another Kohler product again.
Reviewed May 9, 2019
5,000 Kohler steam and shower does not work. We finished our bathroom and cannot take a shower as we installed Kohler electronics and the shower keeps shutting off after two minutes. Rectified by software issue fixed by tech they sent out. Next day took first shower, keypad went dead during my shower and shut off water. Make sure you have a manual water turn on...not reliable.
Reviewed April 30, 2019
Recently purchase a home that was completely remodeled 3 years ago. The bubble massage tub was never used but called a plumber because the bubbler wouldn’t turn on. After filling the tub he noticed that the tub was leaking from the bottom. Called Kohler in November, 2018 and was informed that bathtubs' warranties are only good for 1 year and you must be the original owner. Left town for winter so am now trying to get this taken care of.
Kohler recommend a person who would apply a patch to tub except first you must have a plumber mark the exact spot of the leak. Well try to get your hand under the tub in a space approximately 1/2” deep, no less mark with something in that spot... impossible.. Now for the next solution recommended...purchase a new tub (at store pricing), have a plumber and tile person cut out the existing tub, repair all damaged tile and set the new one in this space. Really expensive and not sure that their next tub won’t leak. Kohler prides itself on quality products but doesn't deliver quality. Plus they don’t stand behind anything for more than a year and only to the original owner. Any idea on how to handle this?
Reviewed April 23, 2019
Within a year of installation, bathtub has several cracks around drain. Kohler said they will refund price of tub ($300) but nothing. For thousands it would cost to do the work to remove and replace the tub, as well as all the tile that would have to be moved and replaced. It was a total remodeling that cost thousands and that we waited years to have done. The rep told us there was no repair that would fix it.
Reviewed April 19, 2019
Bought a porcelain tub for a full bathroom remodel. Remodel was down to studs from the ground up. When the tub was delivered the delivery man mentioned to look for any flaws because the Kohler warehouse had a recent fire and they did their best to check the merchandise to make sure there was no damage before they released it. The tub looked fine at first and we installed tub, floor tile and surrounding shower tile. A few months later there were cracks in the porcelain in all four corners. We contacted the retail location where we purchased the tub and Kohler right away. The thought of having to remove tiles and replace the tub was daunting so we wanted to explore the cheaper route by having the tub resurfaced.
Kohler sent an agent to the house and recommended that we do NOT resurface the tub because he did not trust what was going on with the tub underneath and could not guarantee the quality on the work to last. We were advised to submit a claim for replacement and to get an estimate for the other materials we had to destroy and replace by having to put in a replacement tub. The agent took pictures of the damage and to show we were a loyal customer pictures of all the other Kohler products; purist faucets for one that cost much more than the tub. We had to do a lot of chasing after the initial agent came to our home.
The Kohler rep that was in charge of the claim and service took forever to get back to us. We gave her everything she asked for. There were several emails with extended periods of time before she would respond to us. She was not even responding timely the retail location where we purchased the tub. Our estimate for labor and to replace materials was not high but the agent refused to pay the full cost of the repairs. To date I have received no compensation from them. She was stating the warranty did not allow it but they knowingly sold a product they knew was possibly flawed due to a fire. The tub was less than a yr old!
Also keep in mind again we tried to go the more inexpensive ways to fix the tub and their agent said that would not be in our best interest. She could care less that we were told about the fire and possible damage and said the fire did not cause damage. So the fire wasn't the cause then the only alternative is a poor quality product. A brand new tub less than a year old should not have cracked. I had an old pink tub porcelain tub from the sixties in my bathroom that was flawless but who wants a pink tub. This remodel took forever and it is very stressful to have to replace the tub and surrounding materials. I will never buy another Kohler product. I have two other bathrooms to remodel that will not have Kohler.
Reviewed April 5, 2019
After years of service the toilet was constantly running. Called the company and Support told me that I needed a new Flush Valve. $50 later tried installing the new valve only to find that you are installing a round bottom of the valve in a triangle hole. Try getting a round gasket over a triangle hole. The original valve was installed at the factory. Need I say anymore. They should have a valve with the same shape hole since the gasket will conform to the design of the bottom of the valve. Would never buy a Kohler product again. Had to buy a new toilet.
Reviewed Feb. 24, 2019
I bought a stainless steel sink 9" deep basin. There were missing parts. I called them. The screws were too short and didn't give me enough clips... OK so they sent them to me... wrong screws and told me the charge would be $10.40. I was charged over $30.00!!! To think I thought Kohler was the best lol… And as far as the sink goes the water just stays in there and bubbles up. Oh well live and learn.
Reviewed Feb. 19, 2019
I will start by saying that I have never called customer service. I’ve always had a belief, that if you spend the money for quality goods you will receive quality goods. I’ve had to replace our kitchen Kohler faucet twice, our almost $300 toilets which we have three of, are all having issues with power flushing, and the tops inside the toilet where the water comes in breaking off. The $50 each sink strainer that we purchased for stainless steel sink broke within two years. I am a person that has no problem spending money on high-quality goods, but this is not about high-quality goods. I am to the point of being pissed off for spending money on this manufacture who praises itself for being high-end quality. I could understand if one thing failed, but for every Kohler product that I’ve purchased to have this kind of low craftsmanship, has left me to the point where I will never buy another Kohler product.
Reviewed Feb. 15, 2019
I registered a complaint on 20 Dec 2018 i.e 2.5 months back regarding faucet leaking. Untrained service engineer visited and after cleaning of faucet and all, it started leaking more. After that he said he would order the internal part and will get it done. It has been 1.5 months, 3 remainder calls to customer care since then and no outcome. I also have Jaguar bath fitting at my house and received very good service from the company. I would suggest Indian buyers not to buy this brand's products if we are going to get this kind of pathetic service. Service request id **.
Reviewed Jan. 26, 2019
Great looking, but poor function. The long, heavy handle requires flowing water at a minimum of half volume to keep the handle up, anything less and the handle weight shuts off the water. Did a Kohler chat because customer service isn't available on Saturdays. No adjustment for this. No reimbursement for labor. Uninstalling and returning. Buy something else.
Reviewed Jan. 11, 2019
Our house is about 10 years old; as the 2nd owners, we've lived in it just over 3 years. A leaky kitchen faucet led me to the Kohler internet site where I found the replacement parts numbers and a number to call to obtain them. A very cheery female associate took my information and, within 10 days, I received the needed parts and very clear instructions for installing them. However, in accessing the set screw that release the faucet handle, I damaged the Kohler pin that fits into that hole. After numerous ON/OFF motions, that pin finally broke for good, so I called Kohler again to try and wheedle one more part out of them. And, although that part was not guaranteed, they agreed to send me a replacement. It arrived, I installed it in 10 seconds, and my wife of 53 years is not just happy but impressed by my mechanical knowhow. Thank you, Kohler!!!
Reviewed Jan. 8, 2019
I purchased house with a Kohler Touchless Toliet in it. It has given me nothing but problems since I first used it. It's either flushing on its own or delayed flushing or not at all. I called customer service cause I saw a video where a man had his battery carrier replaced free of charge, so I wanted to do that. The CS girl couldn't care less about my problem, said she couldn't send replacement battery carrier free because I was second owner. She said to buy the parts was very expensive and I be better off buying a new toilet. I told her I was a pensioner that that either was not an option. She didn't care and that was so apparent. I was so disappointed with the treatment I got. If I could afford to put a regular toilet in I would.
Reviewed Jan. 4, 2019
Total kitchen renovation project. Purchased a large single basin enamel undermount sink from Kohler. It was installed when granite counters were set. Two weeks later all the lighting in the kitchen was redone as well. Much to our dismay the new lighting revealed a huge defect on the back wall of the sink. The enamel “dripped” at some point during the manufacturing process. Not sure how this passed quality control but I unluckily received this product. We contacted Kohler who after seeing photos offered to replace the sink. Nice right. However, we are responsible for the cost of removing and reinstalling the sink itself and the plumbing for faucet, sink, and dishwasher as well. Which will make our sink assembly project cost increase by 600 to 800 dollars and take additional time. Thanks for your help Kohler, not!
Reviewed Jan. 3, 2019
We completely renovated our master bathroom this year. We wanted a freestanding tub and new chair height toilet and found what we wanted at Kohler.com. The Sunstruck bathtub was never delivered from the factory to our supplier until we called for delivery for installation (over 2 months had passed) and Kohler still hadn’t shipped it, when contacted they said “oh we didn’t have the drain assembly in stock so we didn’t ship it”. When I unpacked the tub to measure for installation requirements (they do NOT provide a footprint for any particular tub in their installation sheets so you have to physically have the tub present to know that important bit of information) I found that the drain on the bath portion of the tub had a huge amount of acrylic material on the underside of the bath portion and it would impede attachment of the drain assembly.
I immediately contacted my supplier and then called Kohler customer support. Was asked to send photographs of drain problem, which I did. I was willing to grind it off but thought better of that idea since if I screwed it up there would be no recourse for me. So had to have another tub shipped and the old one picked up for return. The customer service rep said the tub should never have passed inspection and it should have been corrected prior to shipping the tub to anyone. Quality control is dead at Kohler.
Now onto my latest problem with Kohler... We ordered a Kohler chair height toilet and in the process of me installing it (usually about a 20 minute job) I ran into a problem with a leak between the bowl and tank. I attempted to readjust and retighten the bolts, align the gasket, but nothing worked... This toilet was pouring water out the tank bottom all over the floor. I used at least 6 full size towels and they were soaked. I called Kohler CS again and explained the problem. She said the only thing they could do is send another assembly for the tank, a metal bracket and gasket. And of course it would take several days to ship due to the holidays and all... Well, here I sit with a toilet that can’t be used, and Kohler not too worried about my problem.
I found a two solutions to my problem... First, I removed all the toilet guts from the tank and reinstalled them. As I removed the standpipe and gasket from the bottom of the tank I found that the gasket had been installed by the factory improperly and could not seal as installed. Once I fixed this problem and reassembled the toilet, attached the tank for the 5th time, there were no leaks. Another quality control, or lack thereof, issue. I tell you this is the last Kohler product I purchase. I wasted an entire day on an issue that was created at the factory. Such poor craftsmanship and poor quality issues upon assembly this company needs a legal wake up call. So long Kohler... Hello any other manufacturer.
Reviewed Dec. 1, 2018
Approx. 8 years ago we purchased our first Kohler kitchen pull out sprayer faucet online and it was shipped by Ferguson. At first we were very pleased with it until it started leaking after approx. 3 years and they sent us a new O-Ring and seats. Replacing the parts was easy. Problem solved. Then a year later it started leaking where the hose attaches. There is a round metal ball at the sprayer connection point and it sits in a plastic part that after wear starts to leak. Their video shows the person using one hand to disconnect the hose under the sink. They have three variations of this connection point, ours was a collet connection.
The customer service reps were very polite and tried to help but they can't make up for very poor design.
Reviewed Nov. 25, 2018
Our original kitchen faucet set wore out. To make a long story short, the phones reps - though pleasant - didn't know much about their products. We were twice sent incorrect repair parts (which were, at least, free under their lifetime warranty), including a completely wrong color side sprayer. We just had a 44-year licensed plumber here yesterday to install a new garbage disposal and repair the faucets, sprayer, and spout. He told us, though the parts look the same above the sink, they're very different underneath compared to the old ones and suggested we replace it all with either a Moen or Delta product. He said that, unlike Kohler, those carry replacement parts for discontinued lines.
We can't afford a new faucet set due to having to purchase a new water heater and garbage disposal in the past week. We're seniors on a fixed income. SO, tomorrow I will call Kohler yet again and demand either a new faucet set or a check in the amount of the price we paid on the originally purchased set. Don't buy Kohler.
Reviewed Aug. 8, 2018
Kohler K-8649-96 Shower Base - We purchased this Kohler Shower Base and had it installed. The first time my son used it he fell because it was so slippery. When I felt it it was as slippery as ice. The base was listed as no slip. When I contacted Kohler they said there was no issue with the base. When someone from Kohler came to look at it, we were told the we purchased it and we should have done more research. When reliable company, like Kohler, list the shower base say it is no slip, it should be no slip. They told us we can apply a nonslip coating to the shower base, but that would void the warranty. This is the last time we will buy a Kohler Product.
Reviewed June 14, 2018
Buyer beware. I just purchased a Kohler Walk-in tub for my mom. On their website Kohler promises that what they quote you will be what you pay for the tub and installation. Well that is not true, we had to pay an additional $1600 for plumbing in order to connect to the tub. I also just found out we need an 80-90 gallon water heater and I only have a 40 gallon heater. My mom only gets enough hot water to cover her legs, but not enough to use the jets. I am so disappointed that a respected company such as Kohler does not honor what they promise. The company that installed the tub had no idea that a larger water heater was needed? So the most expensive walk-in tub on the market is now costing me an additional cost of between $2200-$3200 thousand dollars. I have called complained and nothing. Buyer beware!
Reviewed June 11, 2018
I built a new home on Sanibel Island and most of my fixtures are from Kohler. I have the very modern Carbon faucets in my kitchen and was having a lot of trouble with them but when I called customer service new parts were sent to me free of charge and my plumber fixed the problem immediately. I am thrilled with the customer service I received and most exceptionally with Lindsay, and Ali who were extremely helpful and pleasant. I will no longer be upset about my purchase. The faucets are beautiful and now work well too.
Reviewed June 11, 2018
My Kohler experience was good. I picked it because I liked the look, the style and it wasn't too expensive. The only feature I required was the separate sprayer and that water comes out of the spout. There were other prettier faucets, but I will not pay hundreds of dollars for something that water comes out of. I do not truly care if it "goes" with my kitchen. I just want a product that does it's job. Kohler is a good faucet and it does the job that it is made for. It had a sprayer, which was the type I was replacing. And it was silver, which was the same color as the old one.
Reviewed June 11, 2018
It was easy to install and Kohler is a quality brand with years of experience at an affordable price. They had a wide selection of different designs which was helpful in giving me a wide variety to choose from. The products they provide are beautiful and fit with my decor. It is also easy to clean which was also a factor in my choice.
Reviewed June 10, 2018
The faucet I purchased has worked flawlessly since I have purchased it. The brand as far as I have experienced has been reliable and trustworthy which is all that I'm really looking for with any product especially one as important as a faucet.
Reviewed June 9, 2018
First and foremost, I love the look and design because it's sleek and really looks like a sculpture. Secondly I like the way it is modern and changes between hot and cold so seamlessly as well as it really fits with the overall look of the room. However, I would increase the height of the spigot by 1/4 inch!! Still, Kohler has a lot to pick from and it's hard to select only one faucet. I like the functionality of the brand as well as the durability. They are reasonably priced and I had no issues and the quality of the brand has met all my expectations.
Reviewed June 8, 2018
They are a local Wisconsin happy, lovely faucet and bathroom appliance, toilet, sink and kitchen company and it makes me very happy to support them online. I enjoy Kohler's offerings and love to look at the faucets and other things. The designs are very beautiful and the finishes are very high quality. They make me very happy to own and I enjoy them a lot. I love their faucets. Although some of them are just a little bit too expensive and I wish I could buy more options.
Reviewed June 7, 2018
I been having this brand for a long time and I have a great experience in using it. It makes your job look great, easier and most wonderful. It improves an awesome work. I also see it very helpful in all ways. It makes everything easier and easy to use. It is a great idea to have this brand. If you get this brand there won't be anything you have to worry about. I am very happy to have it. I love it and I would like to recommend it.
Reviewed June 6, 2018
I was in market for a new kitchen faucet and they are so expensive! Found this one on the store for a great price and is a good one. It is kinda big for me but I like it. It looks beautiful and big and functions perfectly. The finish is like Nickel and resists tarnish and corrosion from the daily use. People assume I paid more for it than I did. Also, it is easy to install. I had a plumber to install it and it took him about 1 hour.
Reviewed June 5, 2018
I was looking for something modern in a finish that wouldn’t show spots, and Kohler has the best selection. Kohler has great modern designs at a reasonable price that can be easily found at any major home improvement stores. However, I would like to see more variety in the lines at Home Depot and Lowe’s. Other than that, it is a great faucet and it looks and functions great. I will buy again for other bathroom and kitchen projects.
Reviewed June 4, 2018
It met my expectations for the most part. It was a bit cheaper quality than I would have liked but then again it was one of the cheapest on display at the store. All in all it works just fine. The price was the main factor and it typically is for most people. You have a range and buy what style fits your needs within that spectrum. It was the style I wanted for an affordable price. Color was also important and use of sprayer.
Reviewed June 4, 2018
I had Kohler in a previous home and this brand last for a long time without any problems. The faucet looks great and has a sleek modern look that complements my decor and light fixtures. Love the brush nickel finish and the touch feature that makes the water automatically come on. And the price was within my budget; Kohler was on sale. The faucet was very easy for my plumber to install and it works smoothly. The water flow is very good but it could always be a little better.
Reviewed June 3, 2018
The Kohler faucet is very unique and has a handle like the old wells. The Kohler faucet is brushed nickel so it goes with all my decor. This faucet is perfect and will last a lifetime if I want it to. Love this brand. It is very classy and strong. This is a great faucet to have in your home.
Reviewed June 2, 2018
I knew Kohler is excellent. It met every expectation. I use the sink every day and have not been disappointing with the use of the faucet. Love every feature and the design is great. High front helps with pots and water distribution. I love the accessibility of the pull down front part of the faucet. The alternative of spray function helps with vegetable cleaning. The pressure it pull is even and works well with cleaning dishes and fruits and vegetables.
Reviewed June 2, 2018
My mom recommended Kohler and it met my expectations more. The price was really good for the exceptional quality and it really made a difference in this purchase. The quality was unbeatable and the price made it that much better. It is very heavy duty and withstands multiple use from my family, including 2 young children. It works way better and has lasted longer than any other faucet I have previously purchased. The chrome is easy to clean too. Kohler really is perfect and I would recommend this faucet to friends and family.
Reviewed June 1, 2018
I like the long spout and the choice of different finishes and colors. I like the option of having a spray feature. I like the prices and that it is carried at many stores. It met my expectations. It looked nice in the room when it was installed. It worked correctly and made my job easier in that room. It was commented on by many people who visited my house. I like all the features, except maybe even more finishes and colors to choose from. It could be offered and a lot more price ranges.
Reviewed June 1, 2018
I am familiar with Kohler products, and they were recommended to me by the contractor who did my kitchen renovation. The new faucet met all of my expectations. My Kohler kitchen faucet is stylish and enhances the decor of my kitchen. Love the brushed chrome and the vintage spigot look. I recommend it highly. However, it would be helpful to have the products more readily available. My contractor and I initially looked online but had to go to several stores to find the faucet I selected.
Reviewed May 31, 2018
My overall experience with Kohler was great! A lot of people I know uses this brand. I bought the faucet because of the dependability of the product. It's convenient and it looks pretty, which I love. I like the hardware and its smoothness. The handles are very sophisticated yet so earthy. The faucet's also easy to use and I like the stream power. But I wish they would use the faucets as an incentive to help people. Updated faucets and longer use of existing faucets. I would also like them to drop the price and or send coupons to give all people an opportunity to buy this brand.
Reviewed May 31, 2018
Had this brand before on one of our fixtures. Knew it to be reliable so we purchased another. Was also on sale and I think the one piece would look and fit better with new decor than the one we were replacing. I like that is all one unit and was able to get in the color tone I wanted. Also liked having the soap dispenser attachment come with the new faucet. Both were easy to install. However, I would improve the pull out nozzle to be able to swivel without have to pull out and turn manually. We have had to make adjustments to the faucet because of leaking where we had to pull out nozzle.
Updated review: June 7, 2018
After an email to Kohler management, I'm happy to say that Kohler has responded with unprecedented speed and concern. I'm told the part is now on it's way to me. I have to tell you I am quite pleased with Kohler's concern to rectify the situation, and to improve their process with regards to their customer service. They have restored my confidence. Thank you to everyone at Kohler who have taken the time to set things straight.
Original Review: May 30, 2018
I ordered a considerable amount of bathroom fixtures from Kohler, nearly $6,000 worth. After a long delay (more than a month), everything arrived. My contractor found the toilet tank lid (special order - Biscuit color) was broken in half. I immediately ordered a new one via Kohler customer service. They generously agreed the part would be replaced for free, and a new one shipped in 28 days. I was supposed to receive an email upon shipping. It's been a month, and no email. I called the toll free number (800-456-4537) and waited almost 20 minutes to be connected.
I was told they will have to call "production" to get an estimate of where this order is. This will take 2 days for production to respond to customer service! Then customer service will call me. Clearly, Kohler is NOT a premium brand anymore. The dismal level of service and excruciating delays is indicative of a "run of the mill" company, not of a premium brand. I cross my fingers for what I expect will be another long delay before receiving my part.
Reviewed May 30, 2018
The faucet is so very beautiful. My husband was impressed by the style that looked so elegant but was so very simple. They really stand out. They are also very easy to keep clean. But I bought the faucet for the brand which turns out to be one of my better judgment calls. I usually don't buy brand names but this time I did. And we feel thankful finding such a beautiful piece. It will last for years and years. What a kitchen upgrade. We are thinking about upgrading both of our bathrooms using this brand. We like Kohler for everything but the price.
Reviewed May 30, 2018
I really love the look of it and the style and I love how it is nice to look at and it works great. So reliable and worth the money. I love the fact that Home Depot sells this brand as well and the features you can get are really worth it. You can buy too from basic to more innovative and it keeps meeting my expectations. Although it would be awesome if more places had coupons for this as they are expensive so why not help the customer save a few bucks.
Reviewed May 29, 2018
It is a faucet made out of good material, stainless steel, and chrome colored. It has an aesthetic design and it fits the style of the bathroom. It fit well in the space, measurement-wise as well. It is not too big or small or too shallow. I like the ergonomic handles. It was a fair price. It was also a while ago when we bought it. It was not too modern or traditional style and it was what the store had available that is why we got it. It would be better if it stuck out a little further towards the center of the sink. I wish it could make itself clean.
Reviewed May 28, 2018
The faucet is an absolutely beautiful faucet for my bathroom sink. The shape is my favorite. I also love that it has a chrome finish. I love that it wasn’t expensive. My overall experience with Kohler was perfectly fine. I will definitely by this brand again.
Reviewed May 27, 2018
Great first purchase of a Kohler! Was purchased at a Lowe's and the salesman recommended it over the other brands. It is a kitchen sink faucet with a single lever that moves back & forth. The end of the faucet pulls out as the sprayer rather than having a separate attachment. It is shines Chrome and has lasted over 7 years without any problems. The only minor problem is that the button which switches the water flow from "running" to "spray" has worn thin and torn, so this needs to be revised to withstand more wear & tear. It could probably be replaced but should not have to be. Overall, Kohler is a great faucet and was pretty innovative. It has been worth it and still looks good, too.
Reviewed May 27, 2018
Well made and great product for the price. They have lots of designs and styles to chose from. We always buy this brand and I would recommend this to family and friends.
Reviewed May 26, 2018
We have always had good luck with Kohler. When we bought our first house we started with this brand and continued through the purchases of five houses. The style and look is sleek in design and many different styles to choose from. The price was reasonable too. My husband felt that it was fairly simple to install. Replace any parts if it goes bad; so far no leaks or problems. And I would like to have time to new faucets that turn on and off by touch. If there was a way to keep your faucet from getting water spots that would be nice! Also, it would be nice if it was easier to get the sprayer out of the faucet.
Reviewed May 25, 2018
It's a tall faucet, looks modern and nicer than other brands. I enjoyed the aspects of it and being able to touch to turn on and remove the spout to wash things that don’t quite fit under it. Make sure it easier to clean things. However, the brand is pricey and I don’t know why it has to be so to have something that looks nice. It’s ridiculous on that end. Otherwise, the experience has been good.
Reviewed May 25, 2018
Kohler is a very well respected in the industry. It holds up and wears very well. Great brand at a reasonable price. However when a piece of it breaks you have to replace the whole thing. Can't just get the one part you need.
Reviewed May 24, 2018
I like Kohler's quality and reputation. I have used them before in previous renovations and feel I can trust the brand. I bought three alike taps for three bathrooms and am pleased with all of them. The taps fit well and are well suited to the style of the house and will likely be stylish for years to come. I like that it is single. It is washerless and I like the shiny chrome finish. It has sleek modern lines that I like. Though I would like them to include longer connections to the water supply. Sometimes instructions are not detailed enough and could be more explicit. I would like to see a video connection to YouTube.
Reviewed May 24, 2018
I liked Kohler's faucet because it matched with the aesthetics of my bathroom and was a good price point. I was able to find what I liked on clearance and the employees were also really helpful in seeing if it was the right product for me. Not only is the faucet functional and reliable but stylish as well. The handles are easy to hold and turn and water comes out evenly. It was also very easy to install myself. But I would like for them to be easier to keep clean and looking new. It somehow can get dirty and gross looking with just a day of normal use and touching.
Reviewed May 23, 2018
The Kohler water faucet is the right size to fit in my bathtub. It is the correct matching color and finish as well. It was simple to assemble onto the slot on the wall in the front of my bathtub. The handle turns smoothly without much effort. The water flows smoothly through the spicket and there is plenty of running water. The faucet does not leak around the fittings and the water does not rust the spicket.
Reviewed May 22, 2018
It matched the style of my bathroom and the price hands down you just couldn’t beat that. It wasn’t super complicated to put together either. My husband had it together in less than 10 minutes. However, it’s not user friendly for my child. It’s very difficult for my 4 year old to turn the water on and off by himself. That’s the only issue I have with it. If I purchase another faucet I will be sure that it is a different style faucet, but will definitely stick with the brand.
Reviewed May 21, 2018
I like the style and shape of the faucet, I like that it’s a discreetly modern subtle style, and I like that it is easy to use and fits well with the rest of the bathroom fixtures. However, I wish that the faucet handles were made of a more substantial material, because they’re made of plastic and some of the finish has rubbed off. Also I wish the faucet projected a bit more into the sink. Overall experience with Kohler has been good. We selected it because of its reputation and because we liked the look and style of the faucet. The best of all we looked at.
Reviewed May 20, 2018
They are easy to install. It has a good selection, is easy to find and stays up to date with the latest trends. I like the satin silver finish because it doesn’t show water spots, and it goes well with my home decor. I also like the pullout spray feature. It is a brand worth the reasonable price. However, I don’t like the fake plastic crystal handles as they are hard to clean and yellow over time. I would choose a style that is easier to turn with wet hands next time. They have also become rather dated.
Reviewed May 15, 2018
Kohler cannot ship their sinks because of a fire at the foundry. I ordered a Kohler sink on Faucet.com (also is Build.com) because the website said it was in stock. It isn't. Faucet/Build keep pushing the ship date out because of the info Kohler is giving them, but they and all other districutors should really take these off the website until they know Kohler is shipping again. I won't have a kitchen this summer now because everything is wating for the sink to get on site. It's horrible what is being done to the consumer. Kohler is out of business in this item and they should just say so instead of stringing along the consumer by constantly pushing the ship date out. I feel like they took my money but had no product to sell. Had I known about this I never would have ordered the sink.
Reviewed May 14, 2018
The reason for this review I am a plumbing professional have been for 33 years. I live in the Phoenix area and work for a big plumbing company as a warranty service tech. Some of the building contractors that we work for use Kohler products such as toilets, kitchen, faucets. Shower systems being a warranty service tech we are required to deal with manufacturer warranty for one year of ownership. So lately I have been having nothing but issues with Kohler toilet tanks pull-down faucets and their shower hits. Let's start with the toilet tanks with the dual flush handle. That is the biggest piece of junk out there. It's almost like you got to have an engineering degree the fix the duel flushing handle system to their kitchen spray hoses.
I've been changing out a ton of those because they are bursting near the head on the hose when you go to unattach the hose from valve body. It is extremely difficult to do a five-minute job on that. Has been taken us 25 minutes just to try to get that hose disconnected from underneath the sink. The third most common issues are the shower heads that are about 4 in route over time. They are leaking past the ball joint on the back of the head and ruining sheetrock so as a service tech I call Kohler to get lifetime replacement parts. Every time I call her they are nothing but a pain in the ** to deal with. They don't want to replace their products without an argument. They treat you like you don't know what you're doing.
A products that were so simple in the beginning for Kohler at becomes so difficult to even work on and very expensive for homeowners out of warranty. Anybody reading this I would have second thoughts before you purchase any Kohler products. Moen, Delta, Pfister, American Standard, other plumbing manufacturers their products are easy to work on and if you need a replacement part they don't give you half the ** that Kohler does for being in the trade for 33 years. I would absolutely not put one freaking Kohler product in my house even if they gave it to me for free. I would never install it in my home.
Reviewed March 31, 2018
Pheasant drop in sink - I like many people believed that surely Kohler had a lifetime warranty on this bathroom sink that I have had for about 15 years. About 3 years ago I noticed a very minute crack just above the drain. Within the last month, it started cracking all the way across the bowl and up and down. Today while I was shaving, I heard a loud thud and the cracks opened up and the water ran into the cabinet below. I emailed Kohler about a month ago and told them the problem I was having and they told me it was only warranted for one year. About 15 years ago I paid more than $1000.00 for this sink, and would like to know if there is any class action lawsuits against this company.
Reviewed March 21, 2018
When we built our first new home everything was from Kohler. When we put in a new Kohler's Hartland Biscuit drop-in cast iron kitchen sink in an update project we selected Kohler mostly because it was supposed to be chip, crack, etc proof. Our new counter said it was "bomb proof". When it in fact developed an orange line at one corner that became a crack we contacted Kohler. They asked for a photo and we complied. Their response was improper installation and refused any further discussion. We'll never use a Kohler product again - not ever! A current new quartz kitchen counter's sink will come from anyone but Kohler. Beware and avoid Kohler - there are other more conscientious and trustworthy companies to give your money and project peace of mind.
Reviewed Feb. 16, 2018
Recently downsizing, I’m doing my best to review new products I need to put in my small condo. I have renovated four bathrooms in my lifetime, Always purchasing Kohler products. In my last house my Kohler jetted tub was in pristine Condition after 15 years use. Never had a problem. Now needing to update two bathrooms, after what I’ve read there is no way I would ever buy any Kohler product. I’m going straight to American Standard Or some other company with good reviews.
I’ve Purchased toilets, bidets and every product in between. Thank you so much Consumer Affairs. I’m glad I found you on this Internet page. You’re going to make shopping for my new bathrooms a lot easier now. I’m sorry for all your stories, but thank you for sharing. As a widow it’s difficult to make these decisions on my own. I am strong, And I am glad I had this as a research into products. Thank you again.
Reviewed Feb. 14, 2018
We were getting ready to have our bathroom(s) remodeled. I had a plumber come in and we redid all the plumbing in the home as well as took care of the outside lines. My husband is chronically ill with a lot of illnesses and we thought it would be best to take care of all of this while we could in case he would die and I would not have to do this task as a widow for resale purposes. We bought this toilet for a few reasons. It was a Kohler (Santa Rosa Toilet) and my husband liked in the showroom. It was the most expensive toilet we ever had and in reality it should have outlasted us for the rest of our lifetime. The toilet was bought (July 2015) for the complete remodel of our upstairs bathroom, March/April 2016. This one piece toilet fit perfect in our bathroom.
Approximately 4-5 weeks ago the toilet began to not flush with no power behind the water to push the waste thru the lines. At one point I had a big bowl that I would fill with water to be able to flush the toilet. I had a plumber come in charge me $160 to tell me there was nothing wrong with the lines or toilet. I myself went on my roof to check out the breathing pipe thinking there was something there hindering this. I took a bucket of water up with me and pushed the water through and all was well. I continued to seek what the problem was. I had the toilet pulled and re-set - there was nothing. I emailed Kohler and they were gracious enough to send me the inside parts to see if that would fix the problem. I just recently received the parts and had a plumber come and trade out the parts of the toilet and it went from partially flushing to not flushing at all.
I emailed Kohler and they tried calling back. I called them today and they immediately jumped to the conclusion and guaranteed me it was NOT the toilet and that I have an obstruction in my lines. Really...a guarantee without even looking at this - nothing. The guy, who determines and makes exceptions for Kohler to decide which customers receives help and who does not, was so sure of himself as a NON certified plumber that the issue was not the product that it was my lines. It would be interesting to have someone from Kohler to come get their expensive 500 dollar toilet and prove to me that it is not their product that is not the issue. Who says that it could not be. I immediately needed to run out to get another toilet as this is our MAIN bathroom. I bought a one piece GLACIER BAY from Home Depot as this is the same toilet that I have in the downstairs basement right below the main toilet.
By the way (they are directly aligned) and it works perfectly! The plumber came again and installed it and it works beautifully...just like my expensive Kohler used to. SO if in fact the problem lies within the internal/external lines why does this toilet that was just installed work well? Kohler was of no help, they did not stand by the product. All I kept hearing is that I was out of the warranty timeframe and there was nothing they could do. So $510 dollars more later they can do nothing. Kohler should be ashamed on how they handled this situation...regardless of warranty or no warranty, this is THEIR PRODUCT issue that should have had more time devoted to dealing with this issue here. I could care less if I buy another Kohler product...which by the way both of my bathrooms are all Kohler except for the toilets.
Reviewed Feb. 6, 2018
We recently had issues with our Kohler Karbon kitchen faucet leaking at one of the joints after 8 years, and called Kohler customer service for guidance. Lydia (the CSR) was fantastic at helping to diagnose the problem, and was able to expedite the parts to fix the problem within a week (which is very unusual from what I understand, so we were very lucky). Our plumber noted that it was a plastic O ring that was worn (and nothing to do with the faucet unit itself), and he was actually surprised that it took 8 years to wear down. All in all, very happy about the quality of the unit we purchased 8 years ago, and Kohler's responsiveness to ensure that it keeps working optimally for the next number of years to come!
Reviewed Dec. 22, 2017
After 5 years, tub faucet starts running while turned off. Plumber changes cartridge. Problem persists. Three days later, plumber flushes the line. No problem there. Plumber realizes replacement valve was defective (!!!). Second replacement valve works. Due to extra time and labor, had to pay plumber three times what it would have cost had first replacement cartridge worked. Plus, have to pay for three extra days of constantly running water. Will never give Kohler another penny.
Reviewed Nov. 19, 2017
Kohler 1.6 GPF toilet ~ 8 years old at Mom's house (far from home). While visiting, minor leak turned out not to be the tank gasket (easy to replace, did not fix), but an upper seal just above the ceramic at the outlet tube, "not a general part" meaning no one stocks it but the company. Called company (took two tries to get through), they pointed me to what turned out to be the wrong parts description, could buy a new seal for $2.50 + $7.99 shipping, but NO WAY TO EXPEDITE. Given we had to fly home in two days, forget it. We ended up buying a whole new toilet from a different manufacturer, and arranging a plumber to install it (after we left). Kohler blew their chance to keep this customer happy. The seal should not have failed in under 10 years (cheap materials?), and when it did, they should have overnighted me a replacement part for free or cheap to keep me happy.
Reviewed Nov. 10, 2017
8 years ago we purchased a Kohler kitchen faucet. Recently it started to leak at the bottom. 2 different plumbers came and each recommended different parts which the customer service promptly and without costs sent to us. Since neither part fixed the problem we called Kohler again and they send us a whole new faucet again without cost. That is what we call customer service with a star.
Reviewed Nov. 6, 2017
Kohler is incredible with their support. I had a couple of issues in the installation of my frameless glass doors that were resolved quickly by Kohler. I am not mechanical oriented at all but I did succeed with a perfect removal and installation. A gentleman by the name of Matt in technical support was also extremely knowledgeable and resolved my issue. Kohler's products and staff are superb and I highly recommend them.
Reviewed Oct. 26, 2017
Kohler does not honor contracts. I needed to have some window put in so I contacted them to put in a tub. As it was in the way of the area I needed the windows. One can get one at Lowe's but they said it was "custom made". Not only that but would charged me an extra 500$ to wait one day while the window were put in. They did not tell me at the time and the salesman was there to visualize the job. But one week before. They changed original contract. Then they said I had to pay in full prior to work being done. The contract says 1/3 down them the balance after work is completed to satisfaction. Oh and they wanted 8500$ to remove and install a bathtub. I said I would not pay that prior so I am now stuck with the windows I bought. They are the worst. They lie, manipulate and do not adhere to contract. They also make you the bad guy because you expect them to adhere to the contract. Just stay away. They are con artists.
Reviewed Oct. 24, 2017
This was a retrofit job. The first tub arrived damaged. Really damaged. Was sent back. Our builder said that your customer service dept. was very difficult to deal with. Got the second tub 6 weeks later. One of the jets didn't work. Waited 6 weeks for a replacement jet to be delivered. Second jet didn't work. Why? Because the line was clogged with hardened glue. I can't get a plumber to work on it because the warranty would be compromised. And to make things worse - there is no authorized Kohler service company in San Antonio. I would never, ever recommend your company to anyone!
Reviewed Oct. 23, 2017
Ordered tub Aug 2017. Installed base and walls would not lock in place. Found panels and Base Cracked. Had to have plumber cut out drain and pull out then drive 40-mile round trip to return ordered new kit only to have it canceled due to a cheaper price online. They did not want to honor and said internal error. Order another kit and door only to be told to pick up and after driving 20 miles to pick it up only part of order was in. Asked customer service to help at store and was told They could not help. But I need to call 800# and it was my problem not theirs. Called and was told to reorder which we did as it was now Oct 19th. 2 months and no usable bath. Was told both orders are in for pickup which we did on Oct 21 only to find both tubs cracked. Kohler won't pay for lost time, travel time and expense to get 40 miles round trip to pick up or drop off tubs. Even a discount would be nice to offset cost but Kohler could care less. DO NOT BUY.
Reviewed Oct. 10, 2017
We had a Kohler shower purchased at Lowe’s installed in our bathroom by a contractor just a few years ago. Now the bottom is cracking and we are perplexed at what to do. I have to put epoxy over the cracks so we can use the shower. According to Lowe’s it’s only guaranteed for 1 year. We spent a lot of money and thought going with Kohler we would never have to re-do our bathroom. What can I do. The old saying "buyer beware" all our goods are made in China and they are worthless.
Reviewed Oct. 4, 2017
I was unfortunately late on a payment due to being out of town. My payment was a week late. I might add, this was my first late payment. I called and stated I went to the store and made my payment. I asked them to forgive the late payment fee. They said I was in good standing and they would. Well today I got My bill and there was a $40 dollar late fee! Forty dollars... Long story short I will never shop there again... ever. So Joules you got 40 dollars of mine but you lost a lot more than that. Never will I step foot in the store again.
Reviewed Sept. 16, 2017
Purchased the Kohler Submerse Bathtub K-R825-LA for our bathroom remodel 2016. In less than a year tub cracked in drain area and caused extensive water damage to kitchen ceiling. This particular tub cannot be patched and cracks cannot be replaced due to how thin the tub is. After much research we found that we were not the only customers that purchased this tub and had this exact problem happen to them. We contacted Kohler to ask them to help with damages that faulty tub had created. Kohler customer service asked for photos and bid information on fixing the bathroom. After two months Kohler said they would replace the tub but we would have to go through their insurance, Gallagher, for water damages and replacement of tub as well re-tile of the damage that would be done with the removal and install of new tub.
Kohler had us purchase the replacement tub of their choice and pay for it which was close to three times the cost of original tub, also they would not pay for it to be delivered to our home. After over a month and several follow up calls and emails, a check did arrive for the replacement tub. As far as Gallagher's handling the water damage and install cost, we have sent them bids, pictures and over twenty five emails and numerous phone calls. We have received nothing, just the run around. We finally had to claim on our homeowners insurance and pay a deductible as well as pay for anything that is not water damage. That would include the install of tub as well as tile work that would be damaged in the tear out and install. We purchased a Kohler product believing that they were a reputable company and their products were well made. We have found differently and would encourage anyone to think twice before purchasing a Kohler product.
Reviewed July 18, 2017
I am a licensed Plumber. Been one for 25 yrs. These faucets are complete rubbish. They leak even when brand new. And never should have been approved for sale to the consumer market place. I am in the middle of replacing two of these complete shower faucets for free for a regular customer at a cost to myself of $1,700.00. After replacing the cartridges 3 times a 60 bucks a pop x 2 over the past 5 months I am replacing them with Moen faucets. Cause those cartridges WORK!!!
The People at Kohler should all be bent over and let a Soccer Hooligan Kick them all in the ** just before they are all sent to the unemployment line! HOW can something so expensive be such a piece of useless Flawed crap. From the first ones I saw 20 yrs ago to them now they are garbage. Half the time the Hot and cold are mixed up and have to be flipped. The handle is always choppy, the hardware rots within a year. And the Cartridges go bad in a month or two.
Reviewed June 27, 2017
I purchased the Simplice kitchen faucet (K-596-VS) from a Kohler showroom based on its appearance and the DockNetik magnetic spray head docking feature. The first unit was missing a part and couldn't be installed so it was replaced. The 2nd unit was installed and later found to be missing the DockNetik magnetic lock feature so the spray head just hung loosely. I was told to contact Kohler customer service and they sent a 3rd replacement faucet which did have the magnetic feature, but I was told I had to pay for the plumber to replace it out of my pocket. The plumber charged $350 so the Simplice actually cost me $600+!!! Based on my experience I suggest you look at other faucet manufacturers for better quality and price.
Reviewed June 14, 2017
A new Kohler kitchen faucet fixture was professionally installed 4 1/2 years ago; the fixture was a removable nozzle type. This was used for normal household use. The nozzle head separated from the hose because of a defective plastic fitting. The Kohler decision makers conclude that cheap plastic parts are superior to durable brass parts. Kohler, like General Motors, used to be a vaunted brand; it took many years for GM to get onboard with that idiotic quality thing - after losing significant market share. After reading several of Consumer Affairs reviews on Kohler, it is evident to me that Kohler is on the same type of slippery slope. Aesthetically, Kohler makes a good looking product; but they have forgotten that plumbing fixtures are considered durable goods.
Reviewed June 13, 2017
I have several plumbing fixtures from Kohler: kitchen sink faucet, bath and shower fixtures. When the kitchen faucet was about 8 years old it started leaking water from just below the handle. I phoned Kohler customer service. They were very helpful and sent out a part which I replaced myself, and the faucet has functioned perfectly ever since. Bath faucet also had a problem at about age 8-9 years; same story. Customer service was great, sent me a part (free of charge), and all is well. Right now we are having a problem with the shower faucet. After googling and not finding a way to fix it, I phoned Kohler today (6/13/17, 2 pm) and spoke with Jennifer. She was - like all the other representatives I've spoken with at Kohler - polite, friendly and helpful. She is sending new parts, which should arrive in a couple of days. The other times that parts have been sent, everything arrived in a timely fashion, so I hope and expect the same this time as well.
I really like Kohler products and love their lifetime warranties!! Terrific customer service is a huge plus too. I will definitely be purchasing Kohler products when we build our new house in the year or so. I have no affiliation with this company but wanted to post a positive review because, having read hundreds of customer reviews of plumbing products, appliances, etc., in planning a new house, I am aware that people always want to vent rage and frustration if they have a terrible experience (me too! ); but most of us don't take the time to write a review if things go as expected!
It's hard to get an objective opinion of a product or company if only the frustrated people review it. How many happy people are out there but haven't publicly mentioned that their fridge/shower/toilet has worked just fine for years? Impossible to know. Anyway, thank you Kohler, for consistent results. I don't mind having minor repairs after almost a decade of HEAVY use, if they are this easy to deal with.
Reviewed June 9, 2017
After purchasing a Neo-Angle Kohler/Sterling shower insert (Model 2375-42-G05) I have had nothing but problems with the product, as well as working with Kohler and their insurance company (Gallagher Bassett) to get it resolved. After having my bathroom remodeled and using the shower for about 2 years the base cracked around the drain due to a defect. I reported it to Kohler in Jan 2016 and was told they had my purchase on file and I would get a call from their corporate insurance co (Gallagher) for resolution.
4/2016: After two follow-up calls to Kohler, I received an email and a claim form from Judith (my claim rep) at Gallagher. They requested complete information regarding the unit including photos, installation information, and even requested I return the shower to Kohler – really? Upon speaking with Judy, I was told that she would check with Kohler and they would send an adjuster out as soon as one was available. 5/20/16: As requested, I sent several photos, receipts and an estimate for the repair. I received an email saying Kohler will only send an adjuster out when the shower is removed/repaired and that I should contact my own insurance to file a homeowner's claim.
10/2016: Received email from Gallagher that a new claims handler has been assigned (Robert) to my claim and after speaking with him I was asked to get an estimate and to send him photos of the damage. 11/2016: I resent the photos, damage, and the estimate to them to again review. 1/2017: Received email from Robert saying he should have an update in a few days… 2/2017: No response - sent Robert a follow-up. 3/2017: Received email from Robert saying “they will still need to have me have someone come out to remove and inspect the base”.
4/2017: Received email from Gallagher that a new claims handling adjuster has been assigned (Tracy) to my claim and asked if this claim was resolved. 5/2017: Sent response that it had not been resolved and I’ve been without an upstairs shower for over a year! Tracy responded to my email asking again for photos of the damage and suggesting that I again contact my homeowners for the claim. I sent a response that I’m having the shower removed so that Kohler can send an adjuster out to inspect it and settle my case. Tracy responded that it is not necessary for them to send an adjuster and photos will be fine. Argh!
5/2017: Received an email from Gallagher that a new claims handling adjuster has been assigned (Jose) to my claim and please send photos to him for review. 6/2017: Sent Jose photos of shower base removal, drain defect and wall damage. Received a prompt response asking for (you guessed it) more photos! Will send – one last time the same photos I’ve sent several times already. I thought Kohler stood by their products?
Reviewed May 31, 2017
The urinal PATIO k-18645T-Y-0, PATW urinal and sensor K-8791T-C01-CP are installed in the 4th week of March 2017 in our Richmmount Industries Ltd MD Personal Toilet. Since day one the functioning of this urinal is not good. There is no water disposal before use and very less quantity of water is released after use. The people are using tumbler to pour water after use. Kohler people on call visited twice/thrice but could not solve the problem. The technician says existing 25' water head is not sufficient and hence go for pressure pump. Under same water head in General Toilets, 3 Hindware urinals are functioning very well with before and after water release for cleansing . It is suspected that there is Sensor problem. Higher level Kohler people may realise this fact and take necessary urgent action to rectify the problem ASAP (today's date, 31-5-2017).
Reviewed May 18, 2017
I am a contractor with over 9 years experience. I just completed a total remodel on a house. I used Kohler's shower/tub combo faucet. I tested the system prior to tiling (as anyone with experience would do). I then tiled the entire tub area to the ceiling. I installed the Kohler items and when I tested it again water would come out of the shower head when using the tub filler. I then spent 3 hours disassembling and reassembling the tub filler without any success of remedying the issue. I finally called Kohler. I was instructed that it requires copper pipe fitting and will not work with pex piping. I ripped the drywall out of a finished closet and re-plumbed the shower head with copper. It still didn't fix the issue after 11 hours of labor.
Kohler decided that the valve was bad at that point, and mailed out a valve. I put the valve in, it reduced the problem, but it still existed. I finally just reduced the water pressure coming into the house at the main to fix the problem. This unit was so sensitive to water pressure that it would also blow out a gasket in the tub filler when the stopper was pulled in order to engage the shower head. This product in particular is very poorly designed and very cheaply made. The kitchen faucet is starting to make a high pitched noise when used. As a professional contractor, I will never use their products again. I communicated all of this with them and they chose to do nothing.
Reviewed May 4, 2017
We had an American Standard for 10+ years and loved it. When we moved, I bought another one, but returned it because I mismeasured the seat height. I bought a seat-height Kohler, instead. The box claimed "Clog Free". Well, less than a week after we had the toilet installed, it clogged! Due to the new-but not improved-design of the hole, our old, but faithful, plunger would not work. We had to call a plumber to come and unclog the toilet! I regret not sticking w/ American Standard and when we remodel the bathroom, we just might invest another $200 to replace the clogging Kohler.
Reviewed April 25, 2017
Have had bad experience with Kohler twin cylinder motor 25HP and 27HP. At 500 hours the 25HP locked up! Thought we lost a connecting rod, or crankshaft. Replaced with new motor 27HP. Upon disassembly, found magnets had come loose from flywheel and locked up on stator. 4 years later, the new motor has 550 hours and the same thing happened. The magnets on the flywheel come loose and locked up on the stator.
I called Kohler reps Gardner-Connell, LLC, the company I purchased motor from $2000.00. Spoke with John, explained how this is a re-occurring problem for me and that many other similar complaints are on the web. John's response was "the warranty had run out and he doesn't read the web". Buyers beware. These motors are common on many zero turns and other small implements. Cost to repair $600.00. We have hundreds of pieces of equipment in our rental fleet. No more Kohler.
Reviewed April 2, 2017
I live in Bermuda. Most time I do not have the luxury of, just run down the road and buy another one. I rebuilt our entire kitchen. No small feat. I replaced everything with quality products. Our Kohler White cast iron enamel coated kitchen sink however, is very disappointing. It scratches easily and often. We use a plastic white tub in it to wash our dishes, so as not to scratch the sink. Then we have a colour problem on the bottom of the sink because of the plastic, then while washing the colour off we scratch the sink. Now, we have small black dots arriving to the sink party which cannot be removed by washing, so, they must be coming from the inside to the out.
I am extremely disappointed in this product. Few people know of the sacrifice we have made to purchase American made products instead of cheap Asian knockoffs. I admit I have not followed up on this through our local Kohler salesman. When I do, I'll be back to let all you guys know what happened. THANK YOU FOR MAKING THIS PAGE AVAILABLE TO ME...
Reviewed March 20, 2017
I am a custom home builder and use several different brands of plumbing. We often use Kohler. They have a lifetime warranty on all their products for original owner, as do most companies such as Delta or American Standard. In the past these 3 companies have been great re their warranty. In the several year Kohler stands out as the weak link. When we had customer warranty issues recently, many parts have been back ordered for weeks or months. Their CS line often hangs up automatically saying due to excess call volume please call back later. When our staff gets through, their delivery timeline is never even remotely accurate, often by more than 30 days. So we buy the parts our self to keep our customers happy, then put their replacement part in inventory eventually when it arrives. It works, but is bad business on Kohler's part. Delta and American Standard always get their parts to us with 24-48 hours; Delta is the BEST for warranty.
We have no idea what has occurred at Kohler, but are using less of their products recently due to poor CS. We warn our clients that Kohler's CS has deteriorated, and encourage them to select other brands. Kohler products are good, but their follow up has deteriorated. Every mechanical part has a potential of failure, we know that, but reputable vendors should take care of it immediately. WE DO!
Reviewed March 20, 2017
I tried to return an item that I order and I was made aware of your method of returns after inquiring and demanding to talk to a supervisor. First I was told not to return it but to give it to Habitat for Humanity. I insisted on returning the items to you and asked to speak with a supervisor. She told me that I would be charge shipping and handling and be refunded the $33.90 I spent on the item. I demanded to know what the total would be and finally she told me there was a $7.99 plus $6.00 fee. I told her on the order verification list states that the shipping and handling was $4.32. I think Kohler needs to explain all your charges before customer order. It's a scam.
Reviewed March 2, 2017
No matter what Kohler product I've bought, the item failed and NO ONE ever has parts to replace cartridges nor does Kohler even stand behind their items with good warranties. KOHLER is the WORST company I've ever had to deal with from construction to the maintenance end. They don't care about their customers nor do their have any interest to improve their service. I base that on my horrible lifelong experiences with this company. The worst of the worst. No way I would install a KOHLER product in my home or office ever again. It's Moen or American Standad or ANYTHING ELSE BUT KOHLER! I've had cracked sinks, failed toilets, failed faucets after relatively little time of use with NO BACKUP whatsoever!!!
Reviewed March 1, 2017
We purchased this Kohler Memoirs 1418-V Whirlpool tub ($10,000) last July of 2016. The tub was installed in October of 2016 and never worked right. For what this tub cost, the customer service should be far more responsive than it has been... Kohler couldn't care less if the tub will ever work properly or follow up on the warranty to replace the parts. They have been giving us the run around since last October - making excuses on the part needed, trying to contact plumbers that are 8 hours away to install a part, which none of them wanted to do. Now it is March 1st, 2017 and still no reply, no follow up, no nothing.
I have spent hours of my time on the phone with these idiots trying to get them to give me a real update on when I can expect the parts to have my plumber install. They give more excuses, tell me they'll call me back or confirm that the part has shipped and nothing... We will probably end up suing Kohler for the cost of the tub. I would avoid Kohler at all costs and find a different manufacturer for a whirlpool tub. Not worth the money and horrible customer service without any resolution or follow through.
Reviewed Feb. 17, 2017
I purchased a Santa Rosa toilet in December. I was disappointed in the power of the flush. That week after Installation I noticed that it was filling on its own. My plumber suggested that I put food colouring in the tank to see if it leaked. Less than 30 minutes, there was red colour in the bowl. Kohler sent a new part. it did not work. Yesterday, I received a new part. This is now two months later!
There are no instructions and I am expected to pay to have it installed. I have to shut the water off to the toilet at night as it wakes me 3-4 times a night. Tank empties to one inch depth. Kohler says that this is common as parts dry up in a store. I find this unacceptable for a brand new item. Toilet was purchased at Lowe's. They do not deal with this. Today, I am going to ask about returning it! Of course, at my cost to remove!
Reviewed Feb. 10, 2017
Five years ago my husband and I remodeled our kitchen. We purchased Kohler products because we thought the name was associated with quality. After five years of use, last night our faucet broke in half in my hands. Needless to say, water sprayed everywhere. Keep in mind that we have a family of three and my husband and son are rarely in the kitchen. When I purchased the faucet, never did I assume it would break after five years. A cheap product and disappointing purchase.
Reviewed Jan. 30, 2017
I purchased 3 Kohler Elliston toilets from Lowe's in 2016. All had a new design flush value system and the water kept running after flushing. I contacted Kohler and they shipped me only 2 (instead of 3) replacement valve kits. I had to hire a plumber to install and the same problem with both. Plumber said it is a design flaw. Can't get through to a live person at Kohler anymore. I sent an email demanding replacement and cost of plumber. Bet they say "no".
Reviewed Jan. 24, 2017
I had an issue with a Kohler toilet that I purchased from Home Depot. Both Home Depot and Kohler customer service (Meli) were outstanding to work with. They were friendly and addressed my problem to my complete satisfaction in a very timely matter! Thanks! I'd buy from them again w/o any reservation!
Reviewed Jan. 13, 2017
Do not ever buy a Kohler product!!! I bought many products when we renovated our house 3 years ago and we have had constant problems with our kitchen faucet. It has been leaking for 2 1/2 months. While these things happen, there is no excuse for the poor customer service provided by the company. They are very difficult to reach by telephone and when you do get them, they are charming and give loads for excuses and say they will call back, but very rarely do. A new faucet was due to be shipped within 14 days - it is now 2+ months and it still hasn't been shipped and they still continue to make excuses. Stay clear of Kohler products. Their service is shockingly bad!
Reviewed Dec. 21, 2016
I bought a $x000 Kohler brushed nickel bathroom faucet set from Faucetdirect.com for a new marble bathroom. Upon installation the transfer valve leaked internally. I have 40 years experience as an engineer, so I correctly installed the unit, not using hot solder that could damage the valve, but used male fittings with Teflon tape, so as not to damage the valve. The valve immediately started to leak. Faucetdirect said the valve was under warranty from Kohler and for me to call Kohler direct.
I called Kohler customer service and that was a total waste! This was a quality issue with a new piece and not a 10 yr old installation!!! There was no effort to replace the unit, only for me to repair it! On two occasions I called trying to get the repair part shipped. BOTH times I was told THAT they were IN stock AND THEY would ship it out immediately! Well, of course that didn't happen! Their people made no effort to expedite a solution for me, which shocked me since it was a quality issue with a new part They give you a website to look at your order and all customer service reps do is to parrot repeat the information back to you. Well guess what, I can read!
I have been waiting 2 weeks now for them to ship out an o-ring type seal to me. I have my own o-ring seals as an engineer, but this one is a special beveled flange type that I don't have. In addition they change the date of the proposed shipping to you just when it's due, but of course there is no original date on your purchase order, so this way they are not held accountable, and you can't show the delay! I have been in a professional environment in Fortune 50 companies for over 40 years and this is the POOREST EXCUSE for a customer service department I have ever seen in my life! I will never buy Kohler again, and will let everyone I possibly can tell, know how bad their service is! I am going to Home Depot now and buy Delta or American Standard!
Reviewed Dec. 10, 2016
Thanks Kohler! I thought that by spending precisely 2 times the amount of money on a toilet, and by relying on an old reputable name like "Kohler", that I would be good to go. NOT. Dear Kohler people, This isn't rocket science. The opening at the bottom of the bowl should be slightly "smaller" than the opening at the exit (where the toilet bolts to the floor). Take an educated, logical guess at exactly "where" most clogs occur in this new "power flush" design! You guessed it. Right where a toilet auger can just barely reach it - at the floor level. In one year alone I have spent HOURS unclogging... When I contact Kohler I get a form letter that is completely useless. Customer service is a form letter...
Reviewed Dec. 1, 2016
I bought a Kohler toilet when I renovated my house about 3 years ago. I almost never write reviews, but this toilet is so bad. I want to warn people! It's constantly running! I've different plumbers out to fix it at least 4 times and they'll replace a seal or jiggle something and within days or hours it's running again. It's a more expensive model too because it's elongated or something so it's even more frustrating that it doesn't work.
Reviewed Nov. 30, 2016
We purchased a Kohler Pedestal sink (large size) for our bathroom remodel. The sink was approx. $1,000. After just 5 years, I noticed a small black scratch on the back of the sink (not due to scrubbing with abrasives). When I called customer service, they told me there was no way to fix it. It way out of warranty and it was a common problem. I was then told to buy a new top to the tune of over $500. After 8 years, it looks like a spider web at the back of the sink. My husband's builder grade plastic sink is in perfect condition. If this is a common problem, the sink should have been recalled. Don't buy Kohler. They could care less about their product.
Reviewed Nov. 29, 2016
I'm a licensed master plumber and I felt I should advise people to steer clear from any Kohler products! Their plumbing products are over-engineered garbage and would never sell any of my customers anything Kohler. The only thing Kohler is good for is replacing it with a Moen product. I have a customer with a 7-year-old thematic shower valve that is now discontinued by Kohler and now this homeowner will have to have me open wall to replace entire valve. This is unacceptable! I'm now going to be replacing it with a Moen. They have a lifetime warranty. I've had customers with 25-year-old homes that originally came with Moen fixtures and have called Moen and received free replacement parts! So don't waste your money thinking if it's Kohler it's the best because it's not. Any good plumber if honest will tell you they hate Kohler for many reasons aside from mine. Thanks and good luck!
Reviewed Aug. 22, 2016
I have ordered a bathtub faucet for my new bathroom and the system came incomplete. There were 5 connector pieces missing from the original box. Lousy quality control. Additionally, the plumbers could not complete the job. A request and order for the missing parts was submitted 3 1/2 weeks ago and the missing parts still have not been delivered, though promises 4 times of delivery... Which never happened. I personally called Kohler, since the store that I ordered the system got no satisfactory results, and I got a 20 minute runaround from the girl from customer service. Obviously she did not give me service.
I am very angry, frustrated and disgusted with the lack of service and the poor incomplete shipment. I expect someone to call to give me some satisfaction on the delivery of the parts. Lastly, the plumbers cannot complete the bathroom and cannot return for another week because they have waited for the final install as the parts to come never ever arrived. I expect someone to follow up with this and get in touch with me. I am a very very very dissatisfied customer. I used to think that Kohler was the best out there, how wrong I was...
Reviewed Aug. 22, 2016
I purchased a black toilet with black seat 4-5 months ago. Two weeks ago, the toilet seat cracked. Two days ago it broke apart. I have been trying and trying to reach Kohler but I am giving up. I have also considered Kohler to be a top notch company with good products but this is making me change my mind. Unfortunately, I can't find the receipt so can't provide any info as requested below. What I'll probably do is forfeit the price I paid for the toilet seat and try to find another brand to replace this one as I'm not sure I'd trust the replacement.
Reviewed July 2, 2016
One week after we installed the sink a very piece of the porcelain broke off exposing the cast iron. Kohler will replace the sink, but not pay for the second install which is very costly because it is undermount. Now I am very anxious about reinstalling a Kohler porcelain sink if they are so poorly made and am out a lot of money for second install because of a poorly made Kohler product.
Reviewed April 26, 2016
We have just finished a 2 bathroom remodel. For one of the bathrooms we used Kohler faucet and shower components (spout, rite-temp valve control, shower head) - all in Brushed Nickel. Unfortunately after they have been installed I realized that they turned spotty (dark, almost black stains). Using a Kohler recommended cleaner (Green Works All-Purpose) and a soft microfiber cloth, I proceeded to clean the fixtures. To my horror, the stains are more stubborn than I am. No matter what I do they will not come off completely. I clean, then dry, then 5 minutes later some of the spots return.
A renovation of substantial cost and I have ugly, abused looking bathroom plumbing fixtures. I do not know if anyone else experienced the same, but would love to hear some experiences and remedies. I also used 50/50 vinegar/water solution as Kohler suggested. Kohler claims this is not something they have ever heard of and the fixtures are likely responding to oils, possibly in my skin. My husband says we will keep me over the faucet!
Reviewed March 29, 2016
Faucet cartridge started leaking. After spending hours trying to call Kohler (This is the only way to contact them. There is no email address on their website), decided it will be cheaper just to buy a new part in Home Depot for $15. Kohler, you owe me $15!
Reviewed March 4, 2016
I purchased two Kohler Cimarron comfort height toilets. Nine months after the purchase and installation I got a phone call from the city telling me my water meter was spinning out of control and I had used 55,000 gallons of water in less than 30 days!!! I normally use under 2000 gallons. The problem was a flawed and defective fill valve. There had been no sound of running water and no movement in the bowl or the tank, unlike a traditional flapper type toilet and as everything happens inside a virtually closed valve, I had no way of knowing it was running. My water bill came to over $700.00!!! I am senior and living on a fixed income and this is devastating.
Lowe's replaced the toilets with American Standard after the plumber warned me Kohler have a lot of problems. Along with getting store compensation from Kohler, Lowe's put a lot of effort into negotiating with Kohler to compensate me for the excess water bill which was due entirely to their faulty product. I have documentation to back up the amount in excess beyond my regular water bill which averages $20 per month. Kohler refused. So Lowe's offered me $200 to help towards the cost something they did not have to do as they had fulfilled their obligations. Kudos to Lowe's for their support! Avoid Kohler products unless you want to face what I have. Horrible product, total lack of concern for their customers.
Reviewed March 1, 2016
I'd give them 0 stars if I could. Bought a expensive Jet Tub. Panel on front unacceptable! Not what was shown on floor model in plumbing warehouse. See pictures below. You be the judge. They have now sent three out. What a joke. My plumber didn't want to put in the KOHLER faucets I bought. Nothing but problems with them. Thank God I returned them! Never again will I buy KOHLER!!!
Reviewed Jan. 29, 2016
Do not ever ever buy this toilet! Model K-3588-0. The toilet seat has been falling off since it was installed. When I called Kohler they told me to silicone the damn seat and that there was no fix! They told me this is an ongoing problem! Don't you think you would stop making such a piece of trash? No, they continue to sell this! I spent $1600.00 on this piece of trash and you think they would at least fix it or replace it. I will no longer be a Kohler customer! Do your homework and read reviews on this company as they are not great!
Reviewed Jan. 20, 2016
I remodeled my kitchen 2.5 years ago and had a new Kohler faucet installed in my kitchen. It started leaking between Christmas and New year's. When my plumber came on the 4th Jan, he said that it would be best to order the parts directly from Kohler. I called Kohler (on hold for a very long time) and was told to send an email, which I did right away. After a few days of nothing, I called Kohler again (on hold for only 10/15 minutes this time) and was asked to send another email. The next day, I got a call from Kohler saying that one of the parts was on backorder and should be in stock in 1 week and would be sent right away. Today, 2 weeks later, I went online to check the status on the order. It says estimated dispatch date is 10th Feb - almost 4 weeks from the date she told me 1 week. I will definitely think twice before ever buying another Kohler product. What awful service Kohler!!!
Updated review: Jan. 9, 2016
Kohler has agreed to a complete refund on my faucet and to determine if I'm entitled to be reimbursed for any damage the faucet caused. If they do follow through, then I will be pleased with the outcome.
Original Review: Jan. 7, 2016
Remodeled our kitchen in 2011 and replaced the faucet with a Kohler. Shortly after installing it started leaking. They sent replacement parts. Tried two more faucets, same issues with leaking. They blame it on hard water, but my inexpensive faucet of 13 years worked fine. I told them I no longer want a Kohler product and they refuse.
Reviewed Dec. 29, 2015
I purchased a Kohler kitchen faucet, model #R72511-SD-CP, and had it professionally installed. Within one week the handle came loose and fell off. I couldn't reach Kohler by phone, only by email. Received a reply from my message saying they were having a problem with that model and they would send a replacement handle. I should receive it within 10 weeks. Just received a message that my handle has shipped but the link to view the handle they sent doesn't work. I'm pretty disappointed. I bought a brand name fixture in the hopes that it would actually work well over the long haul and, if there was a problem, I could reach Customer Service to have it fixed. Thumbs down Kohler!
Reviewed Nov. 8, 2015
Purchased an expensive Kohler faucet, and less than 6 months of usage the handle comes loose and falls off. Turns out it's just a mini screw that attaches the handle to the faucet, and the fit is designed loose. I've tried screwing it back on but the threads are worn. This is extremely poor engineering considering the handle is used on a daily basis. I'm no engineer, but I can see this faucet handle fail a mile away.
Reviewed Nov. 2, 2015
As many do before purchasing on-line they read reviews of the company. Likewise, we read many reviews about Kohler; many not so flattering which gave us cause for not contacting them. But we decided to call anyway. In our case the Kohler shower handheld faucet was purchased several years ago and the cradle that holds the shower wand had broken recently. We contacted their customer service and explained the situation on 10/19/15. The rep suggested photos of the broken cradle assembly be sent to their customer service website, which were provided.
On 10/20 they requested some additional information about the model. By 10/22 we had an acknowledgement that a confirmation number had been generated and on 10/24 a replacement part had been shipped. The replacement part was received on 10/29 and on 10/31 the new cradle was installed. The newer replacement cradle was improved with a thicker hold area to support the wand. It works fine. The overall time was 10 days. Our experience with Kohler to provide excellent customer service was well received and based on their service we will purchase their products when the time comes.
Reviewed Oct. 23, 2015
Purchased a $300 faucet, lasted just past the warranty. After numerous calls they agreed to replace the faucet. The new faucet has lasted less time than the first. The replacement was at no cost, however when we tried to remove to install a new faucet it was next to impossible. My advice is it run from any Kohler kitchen faucet. Nothing but leaks and headaches.
Reviewed Oct. 21, 2015
Not only has my kitchen sink from Kohler fallen apart in two areas (the faucet head and the handle has fallen off entirely) it is a month later, after 8 phone calls, 5 shipments of the wrong parts, and over 200 of wasted dollars that I am ready to just tear the sink out altogether and replace it. Not only do they not have any functional, specific instructions for me to reassemble my sink, it seems that having to explain all of the tiny nuts and bolts (literally) over the phone is nonsense. I have ended up ordering the same parts multiple times, until finally today did someone even help me figure out what the proper color of my sink is. That is the least of the problems, it was only in my second to last call that the representative I spoke to was able to fully explain how the sink handle attaches and that the problem I am having is one of my pieces is stuck in the handle.
So, now I know I have to order a whole new handle kit, as well as spline adapter. This process could have been solved in one phone call - the one I made a month ago, but each time I call I speak with a different person, even when I have asked to speak with the old representative, and it seems the intelligence level of these reps is low to nil. They end up telling me to order different parts and send me a perfunctory "how to" e-mail that uses a sink faucet that looks nothing like mine. Needless to say, the kitchen sink is possibly the most used faucet in my household and I have been having to deal with one that has no handle for the past two months at this point. Very bad quality product, but even worse customer care.