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This company is unbelievable. I called them about an issue with a faucet we purchased directly from them and they refused to honour the warranty. It makes it worse that both agent and supervisor were rude.
Bathroom seem ok, but sometimes it does not function as well as should, sometime it does not flush well and other times it does not drain as well, need to really scrub, I am not sure it is right choice I made.
Beautiful, no washers. Nice pulldown from the stem to spray plants or wash the cat. Nice finish, it has a flat brn finish, weights to help pull up and down. Hoses under the sink are of good quality. We have used it for six months and no problem. If you do not hold it could spray all over. Sells around, $200.00. We installed it by ourselves. Very easy to install. Just make sure you check the hot and sides while being installed.!!!
1. I gave Kohler Co. the number one spot for “most used”, customers' “brand familiarity”, and “quality rating” for the Whirlpool baths and bath fixtures categories.
2. Kohler is best known for its plumbing products.3. I am glad that many of Kohler's products and parts are still made in US-based manufacturing locations and the people can find and buy replacement parts online;
* but the company sold mainly at small kitchen and bath showrooms;
* modern bathroom fixtures and bathroom products like sinks, bath faucets, toilets, bath spouts, shower;
* they've excellent service from door to door;
* I recommend to Mom of my friends because she is disabled the Kohler's Walk-In Bath Division designs. The company engineers and builds accessible bathtubs that are easier to enter than traditional bathtub models. The division specializes in bathing products for people with limited mobility or who are disabled.
Kohler has innovative fixture. They are up to date and I also found a vintage bath tub! There were so many choices. With each choice I made, I saw something even better! I had a great time just actually getting things that I liked! I am sure to return again and again.
I’m a contractor and I’ve been using and recommending Kohler for years. Recently I had an issue with a toilet in my own house. The flush valve came apart. I couldn’t buy a new valve locally so I purchased a new Kohler toilet (Cimarron) instead. I could not get the toilet to flush properly at all and the seat did not fit properly either. I called customer service numerous times to resolve the issue. They sent me a new seat but had no explanation for the flushing problem. Finally they sent me a new toilet. The toilet was shipped FedEx. It was broken in pieces and to top it all off it was a used toilet. Wax ring was still partially stuck on the base and the seat was all beat up. They sent me another one and this one was totally smashed inside the box. I’ll never use or recommend Kohler ever again.
I have always bought Kohler products counting its extremely good quality. This year I had to change the faucets in my apartment and again chose Kohler. I found the brushed nickel a beautiful line in the Cursiva style. After using the faucet the metal looks old and dirty at all times. I looked into the Help desk and found that Kohler expects the users of this faucet dry the metal parts with a cloth after each use. I found this very Unbelievable! Especially today when the Covid-19 rules that one must wash the hands as often as possible.
Bought more than $30,000 of Kohler bathroom fixtures for our custom-built house. Two high-end one-piece toilets for our powder room and ensuite never flushed properly even after several visits by a Kohler recommended plumber who eventually said the design was faulty, preventing the toilet from flushing correctly. Retail store eventually was able to "make us whole" and had them replaced with different models. High-end bath-filler gushed water like a fire hydrant from date of installation and again, after several visits by Kohler recommended plumber, design was deemed to also be faulty.
When Kohler was contacted several times, they only offered to send different pieces as the one we had bought had been discontinued (likely because design was faulty!), and that the product was now "out of warranty"... even though it never worked since installation and many months went by while we tried to get Kohler to respond appropriately. We got NO satisfaction/or consideration from them and eventually had to settle for another Kohler product which did not match any of the other Kohler fixtures in the bathroom! We advised Kohler this was all unsatisfactory customer support and that it would be easier to keep a customer than lose one and try and get another... No response. We will never buy Kohler product again and have told others the same.
Two one piece toilets did not flush properly and after seven months of non-fixes, were replaced with a different model. Water gushed from the bath filler, which was discontinued. After nine months replaced with one that does not match the faucet.
I purchased a Kohler Airtub in October 2020. It came faulty and I have been trying to get it serviced ever since. In the meantime I have a completely unfinished bathroom as my installer is afraid that it cannot be fixed and will have to be replaced. They have claimed they are "waiting for a part" since that time and it is ridiculous. Pull the damn part off a tub you are manufacturing and take care of your customers. Will never, ever purchase another Kohler product. The name is not synonymous with quality as I once believed.
I recently re-did our bathroom and replaced the old tub with a Kohler Embrook alcove tub. After the first tub was installed by the plumber, we peeled off the protective coating and there was crack on the inside wall. I exchanged the tub at Home Depot - no problem, and took the second tub out to find the out wall was separated from the frame. Returned a second time, and found the outside wall again was separated slightly from the frame, so I just glued and clamped to repair. Notified Kohler and expected some cost reimbursement. Not only did they ignore the request, they took absolutely not blame for their clearly inferior product as well as terrible quality control, but just suggested I find a different supplier would handles the tubs better. Unbelievable!!!! Assume absolutely no responsibility. NEVER, EVER AGAIN WILL I PURCHASE A KOHLER PRODUCT.
I placed an order on their website in late October, 2020. As of December 1, 2020, it had not arrived. I was told it was on backorder and would be shipped as soon as it came in. Today, I received an email from Kohler telling me there was a problem with the payment but they could not tell me what it was. I finally had to have the call escalated to a supervisor who then explained the problem (unbeknownst to me, when the product was supposedly in stock and ready to ship, Kohler voided the order altogether because PayPal said the order too old and would not pay on it). I said, "No worries, just put it through again now that the product was supposedly in stock." The supervisor said they could not do that and the only way I would be able to obtain the product would be to cancel the order and go back online and replace it as a brand new order. They couldn't put it through again? I have never heard of such a thing!
Bottom line: If you want to do any business with Kohler, buy their products and replacement parts in a mortar and brick store and stay the hell away from any online ordering. As far as my family is concerned, no more Kohler altogether. If it is that hard to find replacement parts, we are much better off with Moen or another company.
We remodeled two bathrooms and we bought American Standard toilet in one and a Kohler for the other. Only a week after ordering the Kohler, we noticed that the bottom of the bowl was very dirty looking and could not be cleaned. It became apparent that the glazing in the bowl did not reach the bottom, so we now have this constantly dirty looking toilet that is really clean - but never looks that way. Kohler's response was 'tough luck.' We will never buy a Kohler product again. This product should have never been allowed to leave their warehouse.
The house was built in 1974. All the plumbing in the bathroom worked, but it was outdated and ugly, but still working and no rust. In 2018, I replace all the bathroom hardware. A local place said Kohler was the best. Should buy Kohler. DON'T BUY KOHLER! 1) A year later, the valve that swerves to turn the water off/on froze and water was coming out in a rush, like a fire hydrant. Paid a guy 350.00 to fix it; he worked on it about 6 hours. 2) Two years later, the drain stop, stopped working and the bathwater drained out. To replace the part would cost about 160.00. 3) Two years later, stainless steel shower head is rusting. UGH to KOHLER.
Install by licensed plumber - he came out to Check it - called company for new hose. Overnight promised turned into Thurs to Mon. Sent the wrong hose. Tues am call to them and now they say thurs. Hoping they get it right this time. Kitchen sink is out of order for a week. Kohler was provided specific info as the plumber had exact model no from when plumber installed it.
The Sous model kitchen faucet looks great and was the expensive finishing touch on our remodel August 2019. Water flow cold side slowed last month and stopped last week just days before listing our home. Checked screen, cartridge and water supply to narrow the problem the faucet water supply line which can’t be replaced because it’s designed that way (inside the housing body). Deliberate design similar to planned obsolescence. The inside diameter of the line is grossly undersized- if a speck of sand gets in you have a $300 paperweight. A better design is feasible-make the body and supply lines larger. I feel ripped off. There is no real customer service. I’ll pay better attention to reviews. I’ve had 2 Moen faucet issues in the past and they sent a new one and similar one on an obsolete model- both in 2 weeks. Kohler might look better but their design and workmanship make the product unfit for its intended purpose. Can’t wait for a class action.
My husband snapped the clips on our Kohler toilet seat while trying to refill our cat's litter that sits in front of the toilet. I was going to just buy another toilet seat as it's not exactly the most expensive thing in the world, but when I was looking at their products online I saw that they have videos that specifically say that their toilet seats aren't supposed to be able to move around due to their construction (which is the reason ours snapped - because it was moving around). I decided to give them a call and see if there was anything that they would do about it figuring they would just send us new clips.
The woman I was on the phone with was easy to work with, easy to understand, quick to take down my information, and prompt in her response. After explaining I didn't have proof of purchase (I bought the toilet in store and stupidly threw out the receipt) and that I had only had it for about a year and what had happened she asked me to e-mail them a picture of the part that was broken while on the phone with them. I did, they received it quickly, and they sent me out a new toilet seat no further questions asked! Plus, they made me an account so next time I just have to give them my phone number to receive help.
If this is how all of their customer service goes I will be super impressed. My parents also own Kohler products and have expressed the same satisfaction with their customer service experiences. What a great company. I didn't even have to ask for a manager, which unfortunately seems to be the standard these days to get any kind of response!
Needed to change my review which out of frustration I gave a 1 star rating. My concern was with the difficulty in changing out the braided line (which had developed a leak) for our pull out kitchen faucet. I did work for some time and know others had stated their frustration. I struggled with removing the collet end from the connector. What I discovered is that you do not have to move the tabs as far as I thought. Because the hose had been connected for 4 years there was some scale built up. I simply needed to exert a bit more downward pressure on the hose as I pushed up on the tabs. It came loose. Inexperience was responsible for some of my frustration.
I want to commend Kohler. Because our builder had installed the faucets I did not realize the replacement hose was free from Kohler as part of their warranty on the faucet. I only found that out when I went to our local building supply store to find a replacement. The associate there said to call Kohler. I have received the replacement hose and it is installed without leaks. Needed or wanted to change my original review, but could not figure out how or if it was possible. So I wrote a new one.
I needed to replace the 4 year old spray hose on our pull down kitchen faucet. It has a collet connection. I have found it impossible to remove and have found several others that have commented about the same frustration. Called customer service, even after watching a video instruction from their website, hoping there would be some other advice that would make the removal easier. Thought there must be something I was missing. No, I was doing everything right. I just could not get the hose to disconnect. A removal instruction says it should take 10 minutes is now several hours and still without success. I would not buy another Kohler faucet again. A repair that should take a few minutes for me is impossible to make.
Had a Kohler toilet installed when my bathroom was renovate several years ago. The low boy toilet requires a compression anchor to be installed in the base of toilet to the seat can be fastened. After many years of good use, the seat spontaneously cracked, and cracked a second time. I ordered a replacement and to my horror I learned of the unusual anchoring method. The anchor mechanism consists of a compression threaded bolt inserted in the porcelain body of the toilet and then a threaded machine screw is place through a tab on the seat and then into the anchor. The screw is frozen into the base of toilet and the screw will not mover after treating with likes of liquid wrench and configuring a screw drive blade into a socket wrench for more torque.
The customer service rep insisted I need the Kohler removal tool to stabilize the anchor so it would allow me to turn the screw. After several attempts at explaining the problem, I gave up!!! Send photos and essentially these comments to an email address provided by the agent for photos. I do not know if anyone received the email because as yet I have not gotten a reply. Truth be said, as if have read in many posts, the service after purchase does not hold up to the reputation of Kohler. All I wanted was to remove the screws from the anchor in the Kohler Toilet.
We are in the midst of renovating our kitchen. We have now purchased four Kohler White Undermount Porcelain Sinks. Each one has either had black pits (down to the metal), little black dots (can't have those on a bright white sink) dings, and/or the porcelain chipped off an edge. There seems to be NO QUALITY CONTROL at Kohler. We cannot finish our kitchen renovation because of this stupid sink issue.
I had a Kohler stainless steel sink installed in January 2020 and it has been rusting since the installation. I have had many stainless steel in 60+ years and not one has ever rusted before! What has happened to the quality of their sinks? Apparently they have had a lot of problems with rust or they wouldn’t have had to put "rust" message on their website! My rust problem is not the result of: cleaning agents, hard water, dish rags, abrasive pads, etc! I have had many stainless steel sinks and my cleaning habits have not suddenly changed to be more damaging to the metal! It’s a defective product, not cleaning methods! It must have to do with the manufacturing process - probably cheaper to make!
Not only will there be the cost of getting a new sink, but the labor cost of having this one taken out and a new one put in! Do all of their sinks rust? No sink should have a problem with water & soap! I would expect a new sink and covering the cost of replacing it. I asked the company if they could provide the cleaning agent, but they said they could not. My plumber said that he would not buy any more of their sinks and I certainly will not either.
Update: Ultimately Lowe’s reprocessed the order to split it in two. After that, the basin that had been sitting on a shelf in the warehouse was delivered. We were told that we were at the end of the line for the walls again, however they actually were delivered within about a month. DAMAGED. So, even though we were able to speak to a Kohler's rep, and she was respectful of the situation, I am not changing my rating for the entire experience. Their standard products may be top notch, but don’t order anything that is out of that wheelhouse.
We have been waiting 6 months for a shower that is paid for. Ordered through Lowe’s, distributor has part of what we need but will not ship it. I am for canceling -they are stringing us on. Never order a product again from Kohler. High quality? No concern for customer.
I purchased a Kohler 18 gauge stainless steel sink. Toccata, double equal sink. Had for 1 month. I put sink protectors in it and tried so many products to keep it from scratching. Even car wax. Nothing stopped the scratches..they are all over it. Even around lip of sink. Now I have to take it out and get something else. I feel like they should replace it instead of myself. I would never recommend this sink. 18 gauge should hold up way more than it did and especially after only a month. Do not buy this product.
Updated on 09/04/2020: I ordered some wall panels from their website. I received them on time but they were all scratched up. I called and was told I needed to call a different number. I did that and made a claim. I took pictures of all the scratches and submitted them. I was then told I needed to wait till it was all submitted and then they would make a decision. I was told they accepted my claim and that it would take about 30 days, because they were on back order, to receive my new panels. I did not hear anything for 3 months. I had emailed the original person who started my claim and never got a email back. I finally called again and was now told they were discontinued. Nobody ever called to let me know this! I was told to destroy the old panels so now I want my money back so I can go somewhere that treats their customers better than Kohler!!
Original Review: I ordered the shower walls and 2 of the panels came back scratched up. I called and made a complaint and was told that I would be notified about the status of the complaint. This is after waiting a hour to talk to someone. I was then told to call another number in which I did and waited 50 minutes this time to talk to someone. I was told I would be notified by Tuesday this time and it is now Friday with still no email or phone call. Terrible customer service! I will never order from this company again!!
We bought a faucet from Kohler and the stopper did not work after a few days. Called the company, they are sending out replacement. Buy Kohler products all the time, great product, fantastic customer service.
I purchased two Kohler soap/lotion dispensers with transitional design in brush nickel for roughly $50.00 each at Home Depot. The units have worked well, but the plastic bottles that come with the unit seem to break at the neck extremely often when they need to be refilled. I tried to reach out to Kohler but they only have a phone number for customer service. No email. I would not suggest purchasing this item unless you stock pile the plastic bottles and do not mind taking apart the unit each time the bottle breaks.
Kohler supposedly has a lifetime warranty on its cast iron sinks. However, don't kid yourself. Kohler does not stand behind their products, regardless of their promotional advertising. I have one of their sinks that is under warranty and found that rust began corroding the iron beneath the porcelain. As a result, the porcelain is flaking off and exposing the cast iron. When I attempted to get an adjustment from Kohler, I was told that the sink was improperly installed. Now, in addition, rust is forming around the sink drain hole and I have no choice but to replace the sink. Improper installation would not result in rusting of the sink beneath the porcelain exterior.
We looked at Kohler designs and what exactly was a handicapped-accessible shower. I needed something to sit down because it's terrifying. Sometimes, you’d almost lose your balance and fall. I’ve had multiple surgeries, so I can’t afford that. It’s not really Kohler per se, but a father or parent company. My folks who live in a nice subdivision here, and my sister and brother-in-law, they live in a very nice area. No one goes in for cheap designs. Right now, I'm able to get this shower underway with some financial support and I’m very blessed to be experiencing it.
Before we went with them we were with a different manufacturer. Their permit was invalid. It was fraudulent at best. They weren’t licensed to be putting in this type of product in my home. The village inspector came and called me to give me heads up. They lied and lied and lied about the start date and start time, too. We were very upset and disappointed. When we finally got our money back, I said, “We should see what Kohler has to say.” I saw this ad and they’re really top one. They’re very expensive but as it turns out, they were very reasonably priced. It was quite nice and beautiful.
It’s not really a tub. It’s a handicapped-accessible shower. I love the showerhead and the actual look of the marbled type of design on the floor. I also love the brushed nickel and the surrounding walls. However, I do have a quirk about the shower enclosure for the handicapped-accessibility. The caulking along the sides of the three-sided wall is not the right type of component or compound, according to my fiancé. He was from ServiceMaster and has been in this business for a long time. It doesn’t hold any painter’s tape if you wanted to cut in for painting and trim 'cause it's all decorated real nice on the exterior part.
Also, as much as I tried, the seat itself is quite slippery. When you go to sit down, you literally slide ride off it. It’s not that I have it soapy, but it’s either on an angle and my legs are not that long to actually hit the floor. I would have preferred a different type of seat than what I have. I did not expect to have this type of seat. I just thought it would be a little bumped out acrylic kind of material. There are also no hooks to put like a little soap brush.
I just wish to goodness that I sat and talked with the designer or the salesman. I would have had something a little different in mine than what I have right now, even though there are no doors on there. It’s not quite finished being painted. It shouldn't have to be, but it’s for the ceiling fan and all the hardware to get put in. I would have had the closet just altered and somewhat of the walls not through all the way to extend my vanity. It’s collapsing and eroding. It’s on an angle, it’s chipped and it’s 33 years old. It’s very ugly, way outdated and rusty. I don’t like it at all.
You also have to really get down there and clean out the openings of the drain. There’s body hair always and I’m not a hairy woman. It doesn’t slide down very well at all. I may also end up going to get some brushed nickels to really fix everything up real pretty. But overall, we love Kohler. There's none better. Everyone was exquisitely professional, very courteous and clean. They are right on target and I was very pleased with that.
I went to clean the sink and seen rust on the front and the finish is coming off. I bought the sink about 15 years ago and paid lots for it so I thought it would last a life time. I bought one from Simpson Sears at the same time and it is just like new.
I remodeled my home 10 years ago,and used Kohler faucets throughout. I've been able to get replacement parts and warranty support quickly and with minimal hassle. Generally speaking, the faucets are holding up quite well under heavy use. I've been very pleased with my purchases.
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