Kohler Reviews

I recently had an issue with my kitchen faucet. The sensor wasn’t working properly. When I reached out to their service center, I didn’t expect much, but I was pleasantly surprised by the level of support. They were very responsive and handled my issue as if it were their own. In the end, they resolved the problem beyond my expectations, which makes the high price tag on their product much more understandable. I'm sold.

I purchased a kitchen sink in 2016 and the handle started to leak when it was not being used. I called customer care and they sent out a new cartridge in about 5 days. While trying to replace the cartridge, the set screw in the handle snapped. I didn't think that would be something that would be covered, so I ignored it for the summer. I reached out to them today just to see, and they said they would be happy to send me out a whole new handle if I would be able to drill out the snapped off set screw. While I was on hold while she placed the order, I realized my wife threw out the new cartridge. I explained it to the customer care rep, and she said it would be no problem at all - the new handle and replacement cartridge will be shipped out tomorrow. Stellar customer service! This is not my first experience with Kohler regarding faucet warranty, and they are the same helpful folks every time. That's why the only faucets in my house are Kohler.

So disappointed by Kohler customer service and quality of Purewash E580 bidet seat. It's unused and packed back in the box as new. I would like to return and receive a refund for but got denied. The seat does not meet the standards of size and water pressure. It's priced at $339 on your website. Despite being brand new, the product does not meet the quality standards I associate with Kohler. I have attempted to resolve this issue through your customer service channels but have not received a satisfactory response.

One star is honestly too high. Their customer service is very poor, you think they would treat the people interested in the products with more respect. This shows another big company that has fully taken granted of the amount they sell, shortly before their brand goes down the drain from not being attentive to customer concerns, questions, etc..

We purchased a Converge showerhead from Rona 6 years ago. It had a plastic part that failed before long and was replaced under warranty, the second one having a metal part. It lasted less than 5 years. The lifetime warranty is for one year. Not much of a lifetime. This model is no longer available. Not surprising. I will not buy the Kohler brand, nor will I recommend it to anyone else.

We have two homes with Kohler toilets, bidets and tubs. We ordered a new toilet and after five weeks and two delivered broken toilets and wrong toilet seat they finally arrived. Not sufficient packing materials inside and a shipper not suitable for these products. They were good to deal with but frustrating process. Tried to place a review but I was blocked. Strange.

We installed a Kohler medicine cabinet in our bathroom. Turns out there is a known defect in their product. Their customer service sucks, their help with a fix sucks. It was a $2000 medicine cabinet. Don’t buy Kohler products, they suck. Their business model sucks. I hate the experience they made us go through for something they didn’t make correctly.

I purchased and had installed two bathroom faucets, which were very expensive and they are now falling apart and have very low water pressure. The handles are loose and falling apart leaking. This product for the money I paid should’ve lasted at least 10 years but it’s only been two years now and I need to replace them. I wish I never bought them. I would’ve been better off buying the generic brand it probably would’ve lasted longer and I could’ve saved some money. Warning! Warning! Colder products are garbage, stay away. The Kohler family is garbage. They should throw themselves in the garbage with their products.

We replaced 3 commodes with Kohler in 2022. Less than 2 years later, the seats have cracked. Obviously, this is a manufacturer problem and low quality. What happened to Kohler??? It is no longer a quality brand. Customer service is non-existent.

I bought the "KOHLER Simplice Vibrant Stainless Single Handle Pull-down Kitchen Faucet with Sprayer" from Lowes, a month ago. There is NOTHING I like about this product! It was too expensive to be this awful! The water flow is half of what it should be. The faucet head is oddly shaped and awkward to hold, it curves down so you can only aim it in one direction or the curve is facing up and causes water to go outside the sink area. The metal piece that connects the hose to the head is not insulated and is exposed when you pull the sprayer out to use it. The metal part where it connects gets extremely hot, so you can't hold it as intended. The buttons to change the sprayer are on the backside of the sprayer which again makes it awkward to hold and change.

In these crazy times it seems harder to find a manufacturer that is responsive to concerns and issues regarding their products. You can scratch Kohler off of that list. Kohler’s customer service is paramount to the competition. We have been using Kohler products for 40 or so years and we are still impressed by their customer service.

We bought three Kohler soft, close toilet seats from costco for our new build in 2021. They sat in a closet for with all the other stuff to be installed for over a year. Because this was our second home there wasn't a hurry. They were eventually installed late 2022, early 2023. We didn't officially move into our home until July of 2023. Less than six months later, all of the seats have developed a crack. No one in the home is overweight and they were never stood on. The one in the guest room has not been used at all and is still cracked. After searching online, there are literally thousands of people with the same exact problems with these seats. This is obviously a manufacturer's defect! Kohler customer service department says I'm out of luck because there's only a one year warranty. This brand used to stand for quality. Now it stands for low grade crap!! DO NOT BUY KOHLER PRODUCTS... YOU WILL REGRET IT!

3 years ago, we decided to update our bathroom with all new faucets and fixtures. We went with Kohler’s rubbed oil bronze collection that fit into our bathroom. Everything we bought was junk. We are a small family of 3, so compared to most families, there should be little wear and tear. We are already replacing the trip level on the tub and the water spigot. Everything is corroded and looks terrible. The last fixtures from American standard that we had lasted 15 years. Even then, we only replaced them for cosmetic reasons.

Another bad experience in 3 months. Bathroom fixture bought through Lowes. $1000 toilet. Box crushed. Inside toilet bowl and tank much debris and dust. Flush lever filthy. Contacted customer. Followed the protocol to register a complaint. Basically told to hash it out with Lowe's. If that doesn't work get back to them. No. Not going to happen. Kohler needs to correct it not the customer. They need to hold their freight contractors and dealers accountable. Think they were recently acquired.

Absolute junk. 6 toilets never flush, all my vanity faucets are cheap, flimsy and the modern brass looks faded, finger printed and gross. I have 5 bathrooms I did in Kohler thinking it was good product. It’s ALL junk. When you start building, make sure you go with a quality company from the start with the shower valves because everything else is dictated by what you choose for valves. Once they’re in you're stuck with that vendor. I hate it so much I’m junking kohler and switching to Toto.

"I had an issue with my newly installed Kohler kitchen faucet where it had no water flow. I contacted Kohler customer service for the first time on June 7th. The customer service agent I spoke with was very nice and helpful. She informed me that I needed a new cartridge to fix the problem and assured me that it would be mailed out by Thursday, June 13th. Today is June 17th, and I still have not received the cartridge. I called customer service again and spoke with Daisy. While she sounded professional on the phone, she informed me that the order for the cartridge would be extended until the end of the month. She also mentioned that I would need to supply a receipt for them to proceed, even though the faucet was a Christmas gift from my in-laws. I am trying to get the receipt, but I feel that the customer service experience with Kohler has been slow and frustrating. I hope this issue gets resolved soon."

I am a licensed plumber. I have been dealing with issues with this company on multiple occasions. At this point I've reached my limit with patience and tolerance. I have called tech support to be sent out the wrong replacement parts as well when they do get the part right they don't send all the parts to replace the faulty part. I am now waiting for 3rd call back from tech support about the exact same issue on 3 different visits to my customers home. I will no longer be considering Kohler as a good brand like it's competitors like toto, instead I will be pushing my customers any direction other than towards kohler. I am extremely dissatisfied with there abilities to provide a quality service for overpriced products.

Called up Kohler's warranty for the trim of a right temp valve. Customer has the Fairfax trim on the valve and the part where it says warm and cold is broken. Part is very cheap and made of plastic. I called up Kohler's warranty program and told them what the problem was. Kohler refused to send out the parts. Both Kohler representatives would not send the parts out. I called Kohler a month and a half ago and I was able to get polished brass parts through warranty and Kohler sent the parts out. As a plumber who’s been doing this for 30 years. I put many Kohler toilets, faucets, and I was very pleased with the products years ago. Since Kohler refused to give the part through warranty. Kohler said it was not their problem. And customer had to buy the part. This is a 10$ item and Kohler does not want to stand behind their warranty. I will not be using Kohler again unlike Moen where they stand behind their warranty.

When it works it’s great. Like the touchless feature and it’s the best one we’ve found. I’ve owned for 5 years, have had to service the touchless feature 3 times. Expect better quality from Kohler. Don’t expect to service my plumbing fixtures that frequently. Can’t recommend the product.

We remodeled our house about 6 years ago using Kohler faucets in the bathroom and kitchen. Since that time one of the bathroom faucets developed a leak as well as the kitchen faucet. Both times I called Kohler customer service and was well pleased with the results. Kohler stands by their products. This last time we had an issue, Trisha, with customer service, went out of her way to make sure I was happy. I only wish that all products were backed the way Kohler does.

Buyer BEWARE………Bought a Bidet from Kohler, had my handyman install it. Sadly, the remote never paired up. Chatted with Kohler customer service in India, only to be told that their technical department was off for Good Friday and a return call would be scheduled for, “earliest Monday”. Sadly, I did not answer and call went straight to vm.

For our renovation we purchased Veil smart toilet directly from Kohler (through authorized dealer). Right from the beginning front wash was not working. We contacted Kohler and they sent someone out to fix it. He supposedly changed the part but it still does not work. One year later toilet started to leak. We contacted Kohler again and they stated that they will send us a part and a video and we should fix it ourselves because there is no one in our area that can come and do it …. This from us telling them that there is a leak. Just an amazing way to diagnose a problem to start with. Video that they sent was for installation of the product so no use at all. After I reached them again, they told me to look for a local plumber and they will reimburse us. We found a local plumber that was willing to try. Now Kohler would not reimburse me $380 because “receipt not itemized enough“ and this is only receipt I can get. So, in conclusion, do not buy this product. You will be left with 0 support and $ 6000 pretty flower. Sent from my iPad.

I was in need of a lid I broke on my Kohler Toilet. I called the company and thankfully I got ANGEL on the phone. This woman was absolutely remarkable. SHe stayed on the phone with me for about half hour while I tried to locate the model number. In the end she found one and sent me a pic which I confirmed and she shipped it out to me. I am a Happy Camper with this kind Of customer Service. Thank you Angel. Your name says it all.

Ordered $8k worth of Kohler products in Oct 23. Was given dates for delivery all before end of year. One week before delivery started getting emails pushing out deliveries up to a 4 weeks. 8 days before the next deliver was emailed confirming dates were good Jan 9. 2024. 2 days later received email pushing out delivery to June 2024. Out of the 20 plus products on our order only two have been delivered on time. Because they are all going into a bathroom these delays are keeping us from using the master bath 8 months.

We purchased a farmhouse sink for a new build. I noticed marks that would not come out with the recommended cleaners. Kohler will replace the sink but doesn't cover anything else so unless I want to rip out my countertops and backsplash and pay for those to be replaced they will not cover anything. Customer service gave me the runaround about when the marks appeared BUT the outcome is the same-they will replace the sink as long as the customer covers the costs for new countertops, backsplash, labor, plumber etc. KNOW WHAT YOU ARE BUYING. I never would have purchased this product had I known.

You pay extra for Kohler products because of its quality that is backed up by lifetime warranty. Just found out that they really offer one year LIMITED warranty and their advertised Lifetime warranty is just a scam. I called them and their response was it's normal wear and tear and this is not covered.!!! What is life time warranty for then?? I was fooled then by their lifetime warranty, Obviously it's a scam, and I hope that after you reading this, you will not.

About 15 years ago, we replaced the sink in our bathroom. The previous sink had been in there since 1928 and was looking a little long in the tooth. However, the porcelain was still intact. We should've left it in. We made the mistake of choosing Kohler as the brand we wanted to replace the older fixtures with. Evidently the sink had a one year warranty, at least that's what I was eventually told. Even so we expected it to last for a while and not "ever" have ceramic problems.

I have a Kohler kitchen faucet that I can no longer swivel back and forth from sink to sink. It is really hard to move if at all. Customer service said it was my water and they won’t do anything about it. It is only 2 years old. Do yourself a favor and buy Moen products. Kohler products are junk.

I will never again purchase another Kohler product. I purchased Kohler bidet, sink and toilet for my bathroom remodel? The sink pop up drain doesn't work. The toilet surface is not thoroughly polished. The bidet frequently clogged.

I recently purchased a complete bath and kitchen set from Kohler for a new construction project. The products that you see in the showroom is not what you actually get. What you actually get is a real low end crooked scratched and dented product. the handles were not even straight. When I contacted Kohler they told me that that was acceptable. I said "NO" it is not. Do not go to Kohler thinking you are getting something nicer like I did. It really is garbage for 4 times the price. Sorry.

We had a new sink installed and bought the drain insert/covers from Lowe's. Only brand they had was Kohler so that is what we got. They were black to match our sink. Plumber installed these and within 2 months the black started peeling off. We no longer had the receipt so Kohler refused to do anything about it. Crappy product. Next time if I need these I will go to a different store that sells a different brand.

A recent need to do repairs on some of Kohler's products have convinced me to avoid Kohler products in the future at all cost. I've been waiting for months for parts through my repair company and Kohler provides no information or accurate updates. "It will get here when they get here". Horrible customer service and follow up. They don't care. I would absolutely stay away from Kohler when building or updating your homes. Research other companies that have a better track record.

I have now purchased TWO Ellliston toilets. One had a huge crack in the bowl. The other was missing the bolts. This company's quality control of their products before they get packaged and sent to retailers is HORRIBLE. I will NOT purchase another Kohler product again. You have lost a customer who does regular renovations. 0/10. Do not recommend.

It's been 6 months since we occupied our new house and we are using Kohler product for Bathrooms. The health facet gun got broken on usage and it's still under warranty. While I raise the ticket Kohler service personnel says they can't help. They also threatened me saying you can't raise this complaint anywhere and do whatever you wish. It's shame on Kohler service personnel to say such things. I would wish to take immediate action on this.

This Kohler toilet K-3979-0 Comfort Height lets off a high-pitched, loud and long whistle every time it is flushed. I've tried adjusting the valve without success. Reviews indicate that it may need a Fluidmaster gasket to correct this. Other reviews offer different solutions (for older toilets that have been in use), but this is a brand new toilet, it should not have such an obvious, consistently reported defect. Now I have to have the plumber come back for another hourly charge to install the gasket and cross my fingers that it fixes the problem. I hope that Kohler addresses this at the factory level so that future purchasers are not ordering a defective product that once installed, needs immediate repair.

Bad quality of product and bad customer service… I have a pedestal sink that was put in my house just over a year and the porcelain enamel cracked all over. This is not a misuse of the product problem- sink is barely used.. in guest bathroom, this is a poor quality problem. Do yourself a favor and buy a different brand.

The water flow from the faucet is very light and has been for some time. I was researching the problem to see if I could find a fix. I came across a few posts from customers experiencing the same problem and in each case were advised to contact Kohler support via the form on their website. I did. I received a response. Was told that an order was placed for a new stream breaker and valve to ensure the issue is resolved. I received the parts about 10 days later, however the directions provided were for a completely different faucet. I had to search the web for the instructions on how to replace the valve. I finally found one. The list of tools needed in the instructions provided were competely wrong and I learned that I had to purchase a 3/4 inch socket wrench to change the valve. I was finally able to complete the task from researching Youtube videos, and now have a constant drip from the faucet.

We purchased the Choreograph wall panels. The first set was so warped, we had to return them. The second set was marginally better. I had to build a reverse clamping system to flatten them against the wall while gluing. We ordered the Levity shower doors. The vertical rails were so bent, I had to order additional pieces. The machining was so bad that the bumper pads would not sit flush so I had to remove them and file down the seat. The machining overall was horrible, jagged edges were on every machined joint. They don't consistently have stickers alerting you to the side that has the Cleancoat technology...not that the technology matters anyway. There is always water splashing under the door no matter how much I lower them because the design is so bad.

One of the side lights stopped working. It has been impossible to get any kind of response from Kohler. They referenced me to JustAnswer who wanted to charge me $24 just to make a phone call to them. They do not respond to emails and there are no phone numbers. They are totally useless. Meanwhile, I have a bathroom cabinet that can't be used due to no light.

I ordered two in-stock bathroom items on 7.17. By 8.6 one item had not been delivered so I called to cancel the order. Company would not let me cancel because it was "shipped". On 8.11 I received the item. After 24 minutes on the phone (chat would not deal with my problem) I was told that I was responsible for return shipment costs. Amazon is the only way to go. Kohler is totally confused about Customer Service.