Kohler Reviews

I have purchased thousands of dollars buying wide range of Kohler products 2-3 years ago. The touchless kitchen faucet has broken down, the water flow is non existent and the paint has chipped off. Called the customer service for the past month and a half multiple times. They only replacing the “defective” valve and not the entire faucet. Paint is not part of the warranty, they said! The messed up thing is that they don’t even have the defective part replacement to send me. The customer representative actually told me “one should consider things before purchasing“ which is another way of saying buyer beware!!

Years ago my husband and I toured the KOHLER plant in Kohler, WI. I was so impressed by the tour, I promised myself I would use Kohler products whenever possible. Fast forward to a couple of years ago when we had a bathroom remodeled using all Kohler products. About 18 months after the remodel was complete the new toilet would run for no apparent reason. This would happen 5-10 times a day and was loud enough to wake us at night.

We purchased a high end Kohler jetted/heated air bubble tub and our contractor had quite a time getting it to work without leading or tripping the power. From the very first email to the company when I contacted Kohler, I found they were very responsive. Throughout the process of trying to get the tub to work, myself and our contractor had several emails with the company and found that the company was very prompt in their responses and offered several suggestions for our contractor to follow.

We purchased a Kohler low water use toilet in early 2021…due to Covid took 8 mos to receive. Since then, our sewer line has backed up 3 times. We have been in this house since 1980 and never had a problem before this toilet. Communication with Kohler is useless…toilet cost $1100!!! …Equal amount for plumbing bills since then…now have for around 3-1/2 years, warranty expired after a year and this model toilet is discontinued—no surprise… What a piece of crap!!

I live in a new community that is about 2 years old. The builders used Kohler products (which I have always used and stood behind thinking it is a quality product). We are a total of 80 units and everyone has between 2-5 bathrooms. I found a crack underneath the seat on my cachet seat last week. Yesterday I found a crack under one of my other cachet seats in another bathroom. Last night I was with a group of neighbors and I was telling them the story and everyone has had broken cachet toilet seats. I think the quality and customer care response has not been up to par and we all agreed that we would no longer purchase Koehler because it seems that they are producing inferior products D in Long Island New York

On 12/9/25 I purchased a Toilet Flapper with Float Part# GP85160. The clip that allows adjustment of the float broke when I attempted to remove it from the chain. The float is not functional without it. I contacted KOHLER via chat on 12/10/25 and was given part# 51261 at $3.18. I asked why it wasn't replaced free of charge and was offered free shipping. I then called Kohler and was told this plastic clip is not sold separately and to buy the whole kit at $19.99 again. I then looked up part# 51261 & found it is the water line clip & not the float clip.

Has to be the biggest failure of taking plumbing fixtures to the next level. Faucets don’t work. Toilets are difficult to put together so they don’t leak. You can do better Kohler. Go back to the basics.

Had to replace a Kohler shower valve the whole assembly so when we installed the finish trim plate, it was not concealing the what was done so you had to buy a a remodeling Kohler trim plate. Called and Spoke to Kohler customer service three times. They said we have this Trim plate that you could use for this type of fixture and it would do the job, but it did not, the handle is what keeps the trim place in place and the opening was too big. They said that I also had to buy this adapter so I said to myself why not just have a Trim remodeling plate that’ll fit the proper way without having to buy an adapter. Also it made no sense to me. Moen doesn’t have those problems like Kolher does. I will not buy another Kohler shower faucet ever again. They make things too complicated.

I had a leaking cold-water valve in our Alterna center set faucet set installed in our new home in 1997.... After sending all the information needed, customer support shipped both, cold and hot valves at NO COST after 28 years. This is the true representation of Life Time Warranty. I recommend KOHLER to anyone without hesitation.

We renovated our bathroom only a few years ago, and I went to sit on my toilet seat tonight (being a 115lb woman) and my completely cracked right in half. The price of the seat replacement is over 70$, and I have never in my life seen or heard of this happening. I feel like this is an embarrassment to the company itself, and an extreme safety hazard, especially if someone had children! I do not have my receipts as who would have to second guess a toilet seat?! I feel like whoever from the company could tell that this is a new model, and probably has already experienced this happening to multiple customers. Disappointing

I should have done my research ahead of time, currently kicking my butt... We purchased two – Kohler Elliston Complete Solution Tall R360, MODEL 43202-0 (purchase and delivery price at $700) – toilets from Lowe's and had to send them back for defects (multiple patchworks in the Porcelain, bubbles going into the toilet base, missing Porcelain in multiple places underneath that were unsatisfactory for the price and so-called quality from this company)...

Disappointed with Kohler’s Customer Service and Warranty Process. I expected better from a well-known brand like Kohler. Unfortunately, my experience with their customer service has been frustrating and disappointing. After reaching out for a warranty replacement, the process took far too long. Communication was poor, and getting updates was like pulling teeth. It felt like no one really cared about resolving the issue in a timely manner. For a company that prides itself on quality, the support should reflect that standard—but it doesn’t. If you’re considering Kohler, be aware that getting help after the sale may not be as smooth as you’d expect.

We bought a Sterling® Finesse™ 47-5/8"W x 70-1/16"H Nickel Semi-Frameless By-Pass Shower Door with Clear Glass from Menards. The bottom rubber piece that keeps it in the channel falls right off every time the door is moved. Last time my husband took a shower, a wheel fell off the top rail. The shower door has been used less than 20 times. What a piece of crap. Will NOT but any Kohler product again.

Our condo is 5 years old with 3 baths. All fixtures are Kohler. My wife and I are in our 70s and of small to average size. Hinge on soft close, wooden toilet seat in master bath inexplicably broke. No one stands on or uses seat in unusual way. I called Kohler customer service and was told the hinge was not replaceable and I would have to buy a new seat. No warranty or product guarantee existed but I could go to Costco and buy a new plastic seat. Not the response I expected from a brand like Kohler.

We purchased the Iron Works Claw foot tub and the black drain pipe and overflow pipe. Not a small investment. When installing the drain and overflow pipe, the lower section of the black pipe was too too short to be a complete couple in the floor mounted drain. After an hour on the phone with KOHLER customer service they offered me the option to buy at a 50% discount a piece of pipe for $300. After spending thousands of dollars for the Kohler clawfoot tub and drain system, I was appalled that they would not send me that piece to complete the look of a very finished beautiful installation. I am refraining from future Kohler purchases that I have often made during my lifetime because of this interaction.

Had an auto turn on kitchen faucet bought from Costco. Was a bit pricey for one at the time I thought. But found out after it was a great deal. Installed and no issues. Great quality. I love how it had not only the center hole but the side holes to help hold it in nice and tight also. Few years later the auto on off stopped working. My wife being a baker loved the feature since washing her hands was done constantly with stuff on them so kept the handle clean. I contacted Kohler online through their site and after 15 mins they sent it up and had ordered me a few parts.

I cannot say enough praise for Kohler and my experience with my master bedroom faucets. One of them was leaking and Kohler sent me a brand new set but even beyond that they sent a second one valued at approximately $450 each because they wanted it to match the Sets in the bathroom. Even though that was incredible enough, they separately sent me a Faucet kit in case one had problems down the road. I’ve never seen anything like their customer service!

I purchased an undermount tub model #k1136. The drain is not centered in the tub either is the waste and overflow. Returned and got another shipped and it was worst. Customer service basically told me to keep trying until I get a good one. They suck!

Emily & Brian from the Buckhead Atlanta Store were Amazing to work with. I had to make some last minute changes to the design of our primary bathroom and they were so helpful. I highly recommend working with either of them. I have a few more projects and they will get my business. Thank you for taking the stress out of this project. You two are both Amazing!!

Well… I have to say I was very surprised to see the low number of stars! Our family has been using Kohler products from Faucets, sinks, soap, dispensers, showerheads, the days bathtub, etc.… For 30 years and in each of the four custom homes we’ve built! Just terrific products… And any small issues we’ve ever had… Customer Service has been over the top with part replacement or entire product replacement on the two or three occasions we’ve needed them over the last three decades! We are profoundly happy and highly recommend Kohler.

I want people to know when you have a one piece toilet you need a anchor kit. This information is not given by Kohler or home depot so be prepared when driving back and forth. It is NOT indicated in kohler display. They should either put it in the box or display on their chart so it can be bought! Kohler should be ashamed of themselves and how petty could you be!

We contacted Kohler to see if they had replacement parts for our 13-year old Kitchen faucet aerator, our Bathroom sink aerator and our Bathtub spout and Shower head aerator. I called the Customer Service number and spoke to a knowledgeable rep (thank you Avery!) and was pleasantly surprised to find Kohler compatible parts and that I did not have to pay for them. They fell under a limited, lifetime warranty. Kohler honors its warranties.

Color on sink does not cover the edge of the sink. Black cast iron shows around the base of the sink where it meets the white marble top. Will require a 1/4-inch band of caulk to hide. Sink was sold as a top mount.

Updated on 12/04/2024: Resolved.

All my bathroom fixtures are from Kohler loved them .. I recommended Kohler to my daughter (has 3 bathrooms) and the quality doesn't seem as good.. Imperfection patches in bowl and tank... I feel for the money it should be perfect...

We have numerous Kohler things in our home that is fairly new, we moved in 21'. So here goes, we have two shower door units for our showers, they are glass units with very heavy tempered glass panels. My complaint on the doors is the trim pieces. They are made of a fairly rigid material that is not as pliable as it needs to be. They are designed to cause the door to hang up (get caught) on the trim piece so, sometimes it's kind of possible to get trapped in the shower, YIKES. Not a good feeling.

I have had a problem with the Kohler Verdure 24" x 30" Medicine cabinet with lighted doors Model 99007. I have 2 of these cabinets in my present home. I have just spent almost $700 on parts to fix these cabinets' lights. (which). The cables from the cabinet to the door needed to be replaced. I seldom use the lights, but the cable flexes each time the door is opened and closed. The service parts sheet for the cabinet do not even show the cables. I used an online chat with the company to get the cable number. When I ordered it online the order showed a drawing of the cable connector which looked like the proper connector. When the parts came, the connectors were different in size and configuration and would not fit.

I need a walk in tub so I called Kohler. They said they don’t sell just a tub. They force you to buy everything from them or you can’t have the tub. That’s ok because American Standard will sell theirs I bet. American Standard is ranked at a 9.9 customer satisfaction where Kohler is ranked a 9.6. Kohler. You get a thumbs down because not only is your product too expensive for regular people to buy, you fix it so disabled people have to continue to suffer because they are not rich. Everybody doesn’t have an 800 credit score for financing. I have cash money trying to buy a tub and was still turned away. Shame on you for refusing to accept money because it doesn’t come in the form you prefer! I’ll spend it elsewhere since Kohler brand is only for the rich!

The faucet works great but the surface looks terrible, it wasn’t exposed to any harsh cleaning solutions or harsh environment, just in the kitchen, after one year and it looked like that. I would like to see the company takes responsibility and replace it.

I recently had an issue with my kitchen faucet. The sensor wasn’t working properly. When I reached out to their service center, I didn’t expect much, but I was pleasantly surprised by the level of support. They were very responsive and handled my issue as if it were their own. In the end, they resolved the problem beyond my expectations, which makes the high price tag on their product much more understandable. I'm sold.