Kohler

This company is unbelievable. I called them about an issue with a faucet we purchased directly from them and they refused to honour the warranty. It makes it worse that both agent and supervisor were rude.

Bathroom seem ok, but sometimes it does not function as well as should, sometime it does not flush well and other times it does not drain as well, need to really scrub, I am not sure it is right choice I made.

Beautiful, no washers. Nice pulldown from the stem to spray plants or wash the cat. Nice finish, it has a flat brn finish, weights to help pull up and down. Hoses under the sink are of good quality. We have used it for six months and no problem. If you do not hold it could spray all over. Sells around, $200.00. We installed it by ourselves. Very easy to install. Just make sure you check the hot and sides while being installed.!!!

1. I gave Kohler Co. the number one spot for “most used”, customers' “brand familiarity”, and “quality rating” for the Whirlpool baths and bath fixtures categories.

Kohler has innovative fixture. They are up to date and I also found a vintage bath tub! There were so many choices. With each choice I made, I saw something even better! I had a great time just actually getting things that I liked! I am sure to return again and again.

I’m a contractor and I’ve been using and recommending Kohler for years. Recently I had an issue with a toilet in my own house. The flush valve came apart. I couldn’t buy a new valve locally so I purchased a new Kohler toilet (Cimarron) instead. I could not get the toilet to flush properly at all and the seat did not fit properly either. I called customer service numerous times to resolve the issue. They sent me a new seat but had no explanation for the flushing problem. Finally they sent me a new toilet. The toilet was shipped FedEx. It was broken in pieces and to top it all off it was a used toilet. Wax ring was still partially stuck on the base and the seat was all beat up. They sent me another one and this one was totally smashed inside the box. I’ll never use or recommend Kohler ever again.

I have always bought Kohler products counting its extremely good quality. This year I had to change the faucets in my apartment and again chose Kohler. I found the brushed nickel a beautiful line in the Cursiva style. After using the faucet the metal looks old and dirty at all times. I looked into the Help desk and found that Kohler expects the users of this faucet dry the metal parts with a cloth after each use. I found this very Unbelievable! Especially today when the Covid-19 rules that one must wash the hands as often as possible.

Bought more than $30,000 of Kohler bathroom fixtures for our custom-built house. Two high-end one-piece toilets for our powder room and ensuite never flushed properly even after several visits by a Kohler recommended plumber who eventually said the design was faulty, preventing the toilet from flushing correctly. Retail store eventually was able to "make us whole" and had them replaced with different models. High-end bath-filler gushed water like a fire hydrant from date of installation and again, after several visits by Kohler recommended plumber, design was deemed to also be faulty.

Two one piece toilets did not flush properly and after seven months of non-fixes, were replaced with a different model. Water gushed from the bath filler, which was discontinued. After nine months replaced with one that does not match the faucet.

I purchased a Kohler Airtub in October 2020. It came faulty and I have been trying to get it serviced ever since. In the meantime I have a completely unfinished bathroom as my installer is afraid that it cannot be fixed and will have to be replaced. They have claimed they are "waiting for a part" since that time and it is ridiculous. Pull the damn part off a tub you are manufacturing and take care of your customers. Will never, ever purchase another Kohler product. The name is not synonymous with quality as I once believed.

I recently re-did our bathroom and replaced the old tub with a Kohler Embrook alcove tub. After the first tub was installed by the plumber, we peeled off the protective coating and there was crack on the inside wall. I exchanged the tub at Home Depot - no problem, and took the second tub out to find the out wall was separated from the frame. Returned a second time, and found the outside wall again was separated slightly from the frame, so I just glued and clamped to repair. Notified Kohler and expected some cost reimbursement. Not only did they ignore the request, they took absolutely not blame for their clearly inferior product as well as terrible quality control, but just suggested I find a different supplier would handles the tubs better. Unbelievable!!!! Assume absolutely no responsibility. NEVER, EVER AGAIN WILL I PURCHASE A KOHLER PRODUCT.

I placed an order on their website in late October, 2020. As of December 1, 2020, it had not arrived. I was told it was on backorder and would be shipped as soon as it came in. Today, I received an email from Kohler telling me there was a problem with the payment but they could not tell me what it was. I finally had to have the call escalated to a supervisor who then explained the problem (unbeknownst to me, when the product was supposedly in stock and ready to ship, Kohler voided the order altogether because PayPal said the order too old and would not pay on it). I said, "No worries, just put it through again now that the product was supposedly in stock." The supervisor said they could not do that and the only way I would be able to obtain the product would be to cancel the order and go back online and replace it as a brand new order. They couldn't put it through again? I have never heard of such a thing!

We remodeled two bathrooms and we bought American Standard toilet in one and a Kohler for the other. Only a week after ordering the Kohler, we noticed that the bottom of the bowl was very dirty looking and could not be cleaned. It became apparent that the glazing in the bowl did not reach the bottom, so we now have this constantly dirty looking toilet that is really clean - but never looks that way. Kohler's response was 'tough luck.' We will never buy a Kohler product again. This product should have never been allowed to leave their warehouse.

The house was built in 1974. All the plumbing in the bathroom worked, but it was outdated and ugly, but still working and no rust. In 2018, I replace all the bathroom hardware. A local place said Kohler was the best. Should buy Kohler. DON'T BUY KOHLER! 1) A year later, the valve that swerves to turn the water off/on froze and water was coming out in a rush, like a fire hydrant. Paid a guy 350.00 to fix it; he worked on it about 6 hours. 2) Two years later, the drain stop, stopped working and the bathwater drained out. To replace the part would cost about 160.00. 3) Two years later, stainless steel shower head is rusting. UGH to KOHLER.

Install by licensed plumber - he came out to Check it - called company for new hose. Overnight promised turned into Thurs to Mon. Sent the wrong hose. Tues am call to them and now they say thurs. Hoping they get it right this time. Kitchen sink is out of order for a week. Kohler was provided specific info as the plumber had exact model no from when plumber installed it.

The Sous model kitchen faucet looks great and was the expensive finishing touch on our remodel August 2019. Water flow cold side slowed last month and stopped last week just days before listing our home. Checked screen, cartridge and water supply to narrow the problem the faucet water supply line which can’t be replaced because it’s designed that way (inside the housing body). Deliberate design similar to planned obsolescence. The inside diameter of the line is grossly undersized- if a speck of sand gets in you have a $300 paperweight. A better design is feasible-make the body and supply lines larger. I feel ripped off. There is no real customer service. I’ll pay better attention to reviews. I’ve had 2 Moen faucet issues in the past and they sent a new one and similar one on an obsolete model- both in 2 weeks. Kohler might look better but their design and workmanship make the product unfit for its intended purpose. Can’t wait for a class action.

My husband snapped the clips on our Kohler toilet seat while trying to refill our cat's litter that sits in front of the toilet. I was going to just buy another toilet seat as it's not exactly the most expensive thing in the world, but when I was looking at their products online I saw that they have videos that specifically say that their toilet seats aren't supposed to be able to move around due to their construction (which is the reason ours snapped - because it was moving around). I decided to give them a call and see if there was anything that they would do about it figuring they would just send us new clips.

I needed to replace the 4 year old spray hose on our pull down kitchen faucet. It has a collet connection. I have found it impossible to remove and have found several others that have commented about the same frustration. Called customer service, even after watching a video instruction from their website, hoping there would be some other advice that would make the removal easier. Thought there must be something I was missing. No, I was doing everything right. I just could not get the hose to disconnect. A removal instruction says it should take 10 minutes is now several hours and still without success. I would not buy another Kohler faucet again. A repair that should take a few minutes for me is impossible to make.

Had a Kohler toilet installed when my bathroom was renovate several years ago. The low boy toilet requires a compression anchor to be installed in the base of toilet to the seat can be fastened. After many years of good use, the seat spontaneously cracked, and cracked a second time. I ordered a replacement and to my horror I learned of the unusual anchoring method. The anchor mechanism consists of a compression threaded bolt inserted in the porcelain body of the toilet and then a threaded machine screw is place through a tab on the seat and then into the anchor. The screw is frozen into the base of toilet and the screw will not mover after treating with likes of liquid wrench and configuring a screw drive blade into a socket wrench for more torque.

We are in the midst of renovating our kitchen. We have now purchased four Kohler White Undermount Porcelain Sinks. Each one has either had black pits (down to the metal), little black dots (can't have those on a bright white sink) dings, and/or the porcelain chipped off an edge. There seems to be NO QUALITY CONTROL at Kohler. We cannot finish our kitchen renovation because of this stupid sink issue.

I had a Kohler stainless steel sink installed in January 2020 and it has been rusting since the installation. I have had many stainless steel in 60+ years and not one has ever rusted before! What has happened to the quality of their sinks? Apparently they have had a lot of problems with rust or they wouldn’t have had to put "rust" message on their website! My rust problem is not the result of: cleaning agents, hard water, dish rags, abrasive pads, etc! I have had many stainless steel sinks and my cleaning habits have not suddenly changed to be more damaging to the metal! It’s a defective product, not cleaning methods! It must have to do with the manufacturing process - probably cheaper to make!

We have been waiting 6 months for a shower that is paid for. Ordered through Lowe’s, distributor has part of what we need but will not ship it. I am for canceling -they are stringing us on. Never order a product again from Kohler. High quality? No concern for customer.

I purchased a Kohler 18 gauge stainless steel sink. Toccata, double equal sink. Had for 1 month. I put sink protectors in it and tried so many products to keep it from scratching. Even car wax. Nothing stopped the scratches..they are all over it. Even around lip of sink. Now I have to take it out and get something else. I feel like they should replace it instead of myself. I would never recommend this sink. 18 gauge should hold up way more than it did and especially after only a month. Do not buy this product.

Updated on 09/04/2020: I ordered some wall panels from their website. I received them on time but they were all scratched up. I called and was told I needed to call a different number. I did that and made a claim. I took pictures of all the scratches and submitted them. I was then told I needed to wait till it was all submitted and then they would make a decision. I was told they accepted my claim and that it would take about 30 days, because they were on back order, to receive my new panels. I did not hear anything for 3 months. I had emailed the original person who started my claim and never got a email back. I finally called again and was now told they were discontinued. Nobody ever called to let me know this! I was told to destroy the old panels so now I want my money back so I can go somewhere that treats their customers better than Kohler!!

We bought a faucet from Kohler and the stopper did not work after a few days. Called the company, they are sending out replacement. Buy Kohler products all the time, great product, fantastic customer service.

I purchased two Kohler soap/lotion dispensers with transitional design in brush nickel for roughly $50.00 each at Home Depot. The units have worked well, but the plastic bottles that come with the unit seem to break at the neck extremely often when they need to be refilled. I tried to reach out to Kohler but they only have a phone number for customer service. No email. I would not suggest purchasing this item unless you stock pile the plastic bottles and do not mind taking apart the unit each time the bottle breaks.

Kohler supposedly has a lifetime warranty on its cast iron sinks. However, don't kid yourself. Kohler does not stand behind their products, regardless of their promotional advertising. I have one of their sinks that is under warranty and found that rust began corroding the iron beneath the porcelain. As a result, the porcelain is flaking off and exposing the cast iron. When I attempted to get an adjustment from Kohler, I was told that the sink was improperly installed. Now, in addition, rust is forming around the sink drain hole and I have no choice but to replace the sink. Improper installation would not result in rusting of the sink beneath the porcelain exterior.

We looked at Kohler designs and what exactly was a handicapped-accessible shower. I needed something to sit down because it's terrifying. Sometimes, you’d almost lose your balance and fall. I’ve had multiple surgeries, so I can’t afford that. It’s not really Kohler per se, but a father or parent company. My folks who live in a nice subdivision here, and my sister and brother-in-law, they live in a very nice area. No one goes in for cheap designs. Right now, I'm able to get this shower underway with some financial support and I’m very blessed to be experiencing it.

I went to clean the sink and seen rust on the front and the finish is coming off. I bought the sink about 15 years ago and paid lots for it so I thought it would last a life time. I bought one from Simpson Sears at the same time and it is just like new.

I remodeled my home 10 years ago,and used Kohler faucets throughout. I've been able to get replacement parts and warranty support quickly and with minimal hassle. Generally speaking, the faucets are holding up quite well under heavy use. I've been very pleased with my purchases.