Kohler Walk-In Bath Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+1 more
About Kohler Walk-In Bath
Walk-in baths sold, manufactured and installed by Kohler include safety features like a low threshold, grab bars and nonslip surfaces. The company offers a wide range of comfort features, including air-massage jets and heated surfaces. Kohler’s walk-in bathtubs are designed to fit within the footprint of a standard tub and are backed by a limited lifetime warranty. You can contact the company to get a free in-home consultation and quote.
- Various wall design options
- One-day installations
- Custom fits available
- 3-inch step-in height
- Limited lifetime warranty
- Pricey upgrades
- Pricing not available online
- Limited information on website
Kohler Walk-In Bath Reviews
Filter by Rating
- (870)
- (85)
- (18)
- (8)
- (24)
Popular Mentions
- 4,882,006 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,882,006 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 3, 2020
Other than seeing Kohler products in Home Depot, my first real experience was the presentation from our salesman who came to our home to do it. He gave us the whole history of the company, the products and affiliates, and all of the whole nine. The general contractor, Chase, was extremely professional and very personable. He had a team under him working for the demolition of my old bathroom and the installation. He was absolutely wonderful and his team worked with him. They followed directions clearly that he gave them. It was a really good installation team.
The product is wonderful. We love all of it, the tub, the shower, the hardware. Wish we can get one in every bathroom now. Every part of our experience was pleasant. We even had a window installed by Taylor Construction. We had a window in our bathroom, but it wasn't a functionable window so we had it taken out by someone from their window department. They did the measurements in advance. They installed it in one day in a couple hours and it was great. The whole thing has been satisfying.
Hi Susan, thank you for your review. It's wonderful to hear that your sales representative was knowledgeable and that your KOHLER Authorized Dealer was professional, efficient and friendly during the installation process. We are so glad that you love everything about your new KOHLER® Walk-In Bath and hope you continue to enjoy it for many years ahead. Take care.
Reviewed Oct. 2, 2020
My husband has a high regard for Kohler products so we went with them. The sales rep was good. He was very informative and gentlemanly. He was professional. The installers were awesome. We saw that if we had went on the internet, they would’ve gotten a bonus. We don't do internet so I had called the office ‘cause I didn't wanna see them lose out on the bonus. My husband is enjoying the walk-in tub. I'm a shower person and they were very nice to put up a slider rod on the wall for me so that I could pick the showerhead up and hang it up on that.
Hi Helen, thank you for your review and your trust in Kohler Co. products. We are glad that you had a positive sales and installation experience. We are so happy that you and your husband can both enjoy your new KOHLEr® Walk-In Bath with its bath and shower capabilities. We wish you many relaxing years in your bath. Take care.
Reviewed Oct. 2, 2020
The bathtub is very easy to use. I primarily got it for myself because I had a new knee done and I couldn't get in the bathtub anymore, but my husband has ended up using it almost more than I have because it helps his body. I like the easy accessibility and the simplicity of the dials. Other tubs have too much hardware but Kohler has the neatest look. I’m still adjusting to the jets, so I'm still playing with it.
Hi Susan, thank you for your review! We are so glad that your KOHLER® Walk-In Bath has helped both you and your husband enter and exit your bath safer and easier. The low step-in, ergonomic control panel, hydrotherapy jets and sleek design are some of our favorite features as well. We hope you and your husband enjoy your walk-in bath for years to come. Take care.
Reviewed Oct. 1, 2020
In my normal bathtub, I became very rigid because I had the fear of falling. I also couldn't get down so I had to take a shower, and it was very unpleasant. I like the safety features of the Kohler tub, which is the most important thing to me. Everything is right there and I'm very satisfied. Before, I was taking two showers a week because I was so uncomfortable. I'm back to taking a bath every day and I'm very comfortable with the tub.
Hi Marilyn, thank you for your review! We are so glad that your new KOHLER® Walk-In Bath has provided you with the safety you deserve to feel comfortable and secure as you bathe. We hope you continue to enjoy your walk-in bath for years to come. Have a nice day.
Reviewed Oct. 1, 2020
One of the spigots came apart. My husband called and they came and repaired it. It seems to be fine.
Hi Carole, thank you for the update. We are glad that our team followed up quickly to repair one of the spigots of your walk-in bath and return it to proper working condition. Have a nice day.
Reviewed Sept. 30, 2020
My experience with Kohler was amazing. They're responsive. The installment team was a man and two grown sons. They took about three days and they'd come in for a few hours each day. They were very courteous. It’s a little loud, but they were great. I like the accessibility of the tub and the back heating feature where it heats the back of the tub. I also like the depth of it. It's a wonderful product and I love it.
Hi Cecilia, thank you for your review. It's so nice to hear that your experience with Kohler was amazing thanks to your quick and courteous installation team. We are glad you are enjoying the accessibility, heated backrest and depth of your new KOHLER Walk-In Bath. We hope you continue to love it for years to come. Have a nice day.
Reviewed Sept. 30, 2020
Kohler is a good brand name, and I never heard anything bad about it. I bought a Kohler faucet years ago, and it's great. So, I decided to stay with Kohler. I didn't really even do any shopping around to see if there was a different brand that would be cheaper. The sales rep that came out here was knowledgeable, polite and he gave me all the information I needed. The installation went pretty good. There was one mishap. Apparently, there was a connection that was loose when they first turned it on. Everything else went smoothly after that. The walk-in tub has bubbles and it’s got jets. I didn't like the original showerhead that's above. So, I bought a new one and put an extension on it. I didn't like the hand spray, too. I had on my old one a very fine spray. So, I took the new one off and I put my old one on. I use it to rinse off with instead of wasting a lot of water.
Hi Joseph, thank you for your review and for being a loyal Kohler customer. Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. Our sales representatives and KOHLER Authorized Dealers are trained to be knowledgeable, polite and efficient to give you the best customer service. We are glad that you like the whirlpool and jets to create effervescent bubbles. We are glad that you were able to customize your walk-in bath to fit your needs. We hope you enjoy your walk-in bath for years to come. Take care.
Reviewed Sept. 29, 2020
Our Kohler is outstanding. My wife had an incident, and I felt we needed to have it. I went online to find which was the best, and I found that it was a 5-star. But not only that, when I considered Standard, I thought Standard's never a standard, and all of our household fixtures are Kohler, so we went with Kohler. Their sales people were very good, very friendly and they laid the product out beautifully. The installers were also very good. They knew what they were doing and worked well together. It was a good team. For myself, the product has been wonderful on my skin. It's the massaging that does it well. I think that it helped my wife with her back pain. We had friends in the home the other day, and I immediately wanted to show it to them. We had retired school employees here for a little dinner, and I wanted to show it to them too.
Hi Deloy, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. Both our sales representatives and KOHLER Authorized Dealer strive to be knowledgeable, friendly and efficient to give you the best customer service.
We are so glad that your KOHLER® Walk-In Bath has helped to improve your skin and relieve your wife's back pain with the hydrotherapy features. It's wonderful to hear that you've recommended our walk-in bath to your friends. We hope you continue to enjoy your bath for years to come. Have a nice day.
Reviewed Sept. 29, 2020
We were familiar with Kohler products. A lot of our bath stuff, toilets and tubs were from Kohler so we were pretty sure that the quality would be good. It was something that my wife was looking forward to using. The rep came in and went through everything. I was satisfied with what she was presenting and we did the contract. The installation team was very professional. They did a good job and left the place working great.
Hi Mark, thank you for your review. Kohler Co. is proud of our brand's reputation for engineering quality and innovative kitchen and bathing solutions. It's wonderful to hear that you had a positive sales and installation experience. We hope you and your wife can enjoy your walk-in bath for years to come. Take care.
Reviewed Sept. 28, 2020
I knew of Kohler from being in the stone restoration business for 28 years. We did a lot of bathrooms and after we did them, the Kohler people came in and threw a lot of faucets. I noticed the quality. I went with them and the rep was a nice guy. He came in and there was no pressure. He explained everything that he had to even though I kept interrupting him saying, “I know about this, I know about that.” He knew what he was talking about. I got their most expensive product and the installation was excellent. I knew that was gonna take two days. We've had a couple of challenges since the installation, but the guys were very neat, very polite, wore masks and did the job right.
The hose thing is placed in the right position. If I get to a point where I need assistance, it's not on the far side, it's on the near side. Every place that you would wanna grip your hand is grippable. The heater for the seat, the back and the neck is wonderful. I’m closing my eyes dreaming about it. The product is wonderful. If you can afford it, get it. The one negative thing we have which has nothing to do with Kohler is that we were told that the 50 gallon water heater that we had would be good enough but it's not. I’m gonna have to replace it with the 75 or 100.
Hi Alvin, thank you for being a loyal Kohler customer. It's wonderful to hear that your sales representative was courteous and knowledgeable and that your KOHLER Authorized Dealer was neat, polite and safe during the installation process. We are so glad that you are enjoying your KOHLER® Walk-In Bath. The convenient handrails, heated backrest and multi-function showerhead are some of our favorite features too.
Yes, depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank in order to maintain the preferred water temperature in the bath. We hope you are able to upgrade to a larger heater soon and continue to enjoy your walk-in bath for many years ahead. Take care.
Reviewed Sept. 27, 2020
We looked at Kohler and several others. I was liking what I saw on the web page very much so I went with them. Being someone with an engineering background, I thought it met what we needed. We agreed to have somebody come out and do some measurements. The rep was was well-versed in it and could answer my questions immediately without having to look at his cheat sheet and find the answer. He knew his product very well and that was a plus for us. He did his job very nicely and told us what it would be price-wise, and we agreed to it immediately. We didn’t see the need to look further at any other. The people who came and installed it did a great job on everything. They demonstrated the walk-in feature and we were pleased with that. We haven't had to call them back for anything.
This is the fourth or fifth house that we've been in in our lifetime. We had had two walk-in tubs before for that one that we bought in a box store and put in ourselves as we moved into our third or fourth house. We had another one put in by an independent contractor here in Tulsa and we were happy with both of those. We decided that in our 80s, we needed that to maintain health, to keep our joints moving and our soreness to a minimum. The Kohler walk-in tub is doing the job. We're pleased with it.
Being able to either use the air or the pump, or both of them at once is great. It certainly helps with the soreness of the day's activities if you hit that in the evening. It's about 15 or 20 minutes before it begins to shut down and that's fine. That always helps us sleep better during the night. We're doing much better after the tub has been installed. We're probably bathing more. If we wanna scrub the dirt off, we take the shower. But if we want to soak and relax, we take the tub. It's been good. Even the little handheld shower device that comes with the tub has been great in the cleanup. Sometimes, if you wanna soak your head while you're there, you can use that device too once the tub is full and warm. You can shut everything else down, get the tub going again, and put that anywhere you want on your body. That's a nice feature.
Hi John, thank you for your review. It's great to hear that you had a positive sales and installation experience. We are so glad that the KOHLER® Walk-In Bath is helping you to maintain your health, keep your joints moving, reduce your soreness and improve your sleep. The multifunction handheld shower is one of our favorite features as well. We hope you continue to soak and relax in your walk-in bath for years to come. Have a nice day.
Reviewed Sept. 27, 2020
The installation team was on time. They were very courteous and very good. So far, I love the tub. I had my stroke in March and I'm a bath person so I really needed that. I like being able to get in there, sit down, and take a bath. I figured how I can get the water high enough and not have to turn the jets on. I'm doing good with it.
Hi Joella, thank you for your review. It's wonderful to hear that your KOHLER Authorized Dealer was prompt and courteous. We are so glad that you are loving your KOHLER® Walk-In Bath and are able to take a bath safer and more comfortably now. We hope you continue to enjoy it for years to come. Take care
Reviewed Sept. 26, 2020
I did a lot of looking at the different tubs. After I had pretty much decided on the basis of looking at different websites, I talked to the rep. After going over with her, I pretty much decided that Kohler was what I wanted to do. The installation team did fine though there were a few glitches along the way. The floor part that was sent was not the one that was ordered but I expected that changed. That would have delayed the install a little while if they’d had to send that back and going with the one that was ordered. So, the guy halted the installation a little bit to make up for that. Then the installer had a back wall installed and was wiping it down. A chip fell out of the surface of it. He didn’t feel right about installing a defective wall so he had to cut it apart and take it out. He ordered a replacement for that. When that came and he was to finish the installation, a different installer went ahead and finished the installation.
There are a couple of accessory items which kind of came up at the last minute. I didn’t feel like I was given the opportunity to even think about where it was going to be installed and decided not to install either one of them. One of them was a secondary bracket to hold the handheld shower in a different location if you want to. I didn’t see where that was gonna be any better. The other one was kind of a shelf with a hole in it and I couldn’t see any benefit to that. We can beg them to come back and install them, or I can take the chance and install it myself. In the end, I’m satisfied.
Hi John, thank you for your review. We apologize for any delay during the installation process but are glad that you are overall satisfied with your KOHLER® Walk-In Bath. In addition, our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience, and we appreciate your feedback. Take care.
Reviewed Sept. 26, 2020
It was a very good experience with Kohler. I like the whirlpool on the bathtub and the ease of entry. The rep was very professional, very knowledgeable and friendly. The installation team surprised me. They were on time. They completed the work in a very professional manner, left the area clean, and observed all protocols with regard to the coronavirus.
Hi Michael, thank you for your review. The whirlpool jets and low step-in are some of our favorite comfort and safety features too. We are glad that your sales representative was knowledgeable and friendly and that your KOHLER Authorized Dealer was prompt, neat and safe during the installation process. We hope you enjoy your KOHLER® Walk-In Bath for years to come. Take care.
Reviewed Sept. 25, 2020
We all had a fabulous time with Kohler. It's a fabulous company and it's been in business forever. The guy was very professional. They worked with dad and it's great. I just wish my mom would get in and use it. They're in their 80's and they got that nice bathtub. I'm glad they did it and can afford it. I don't want them to break a hip and they won't. They're less likely to in this thing. The tub is huge. It's like a big dunking booth. You could swim in there. You could snorkel. It's got the walk-in where you seal it then you turn it on and fill it up.
Hi Carol, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. We are so glad that the KOHLER® Walk-In Bath has provided the safety and comfort your dad deserves, and highly encourage your mom to experience its benefits as well. We hope your parents enjoy the walk-in bath for years to come. Have a nice day.
Reviewed Sept. 25, 2020
The name Kohler speaks volumes so I went with them. The sales rep was satisfactory. We had a few glitches during the installation but it worked itself out. They did a first class job. I like the jet stream in the tub.
Hi Victor, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. Our team strives to be informative, courteous and efficient to give you the best customer service. We are so glad that you are enjoying the whirlpool and air jets, and we hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Sept. 24, 2020
The salesperson from Kohler came out. He was a very nice guy and gave us a rundown on the tub. The installation team was on time, prompt, and very nice. They did a very good job and cleaned up after themselves after they were all done. They said if there's any problem, to give them a call. They also demonstrated how it is used. It was a very good experience. I like everything about the tub most especially the jets and bubbles. My great-niece is here right now and she's loving it too. I am also sleeping so much better. I usually would lay down and it would take me hours to fall asleep. All of a sudden, I was falling asleep so fast. I was wondering what did I do differently and it's the tub. I love it so much. I've already recommended it to everybody. They're all saying it's so expensive but I tell them it's worth it.
Hi Cyndi, thank you for your review. It's wonderful to hear that your sales representative was courteous and informative and that your KOHLER Authorized Dealer was prompt, helpful and respectful of your space. We are thrilled that your new KOHLER® Walk-In Bath has delivered on its safety and comfort promise. Like you and your great-niece, the whirlpool jets and air bubbles are some of our favorite features as well. We are so glad that your walk-in bath has helped you to fall asleep faster and hope you continue to enjoy everything it has to offer. Take care.
Reviewed Sept. 24, 2020
I wanted a walk-in tub and I looked it up on the internet. We heard that Kohler was guaranteed not to leak. The sales reps were very good and the installers were very nice. Both did a very good job and I was very pleased. There was a little problem with the drain but that was fixed. So, it’s working fine now. But I'm confused about the jets because they said that it wouldn't blow out until 15 minutes after the tub drained but sometimes, it drains and then starts to blow out before I'm even out of the tub, which is kind of scary. Still, I'm happy to have a tub again because I was taking showers and I don't like showers. Kohler is the best one on the market and I'm very happy with it. It would be nice though if the seat could either be removed so I could sit flat in the tub or have it much lower so I can get down under and get my shoulders down in the water.
Hi Lynn, thank you for your review. We are glad that you had a positive sales and installation experience and are enjoying your KOHLER Walk-In Bath. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. Our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience, and we appreciate your feedback. Take care.
Reviewed Sept. 23, 2020
The sales rep was fine. They knew what they were talking about. However, day one of installation didn't go so well. There was some question about how to wire it up in the attic when they couldn't get all the way over to the electrical box. But other than that, we got it worked out. The other two days were fine. They did pretty well in the end. I like that the tub has jets and a shower. It's worth every minute.
Hi Twana, thank you for your review. We are glad that you had a positive sales experience. We do however sincerely apologize for the disappointing installation process; although, we are happy to hear that the issue was resolved quickly. We hope you continue to enjoy your KOHLER® Walk-In Bath for years to come. Have a nice day.
Reviewed Sept. 23, 2020
The sales rep was very good and nice. He answered all my questions. After the installation, we had a problem but it was fixed as quick as possible. We had also got a beautiful new Kohler toilet when we got the tub and it never dawned on us that our legs are so short. I had to be up on tippy toes to use it. Then, my sister-in-law that I take care of, her feet just dangles. We laughed about that so much.
The guy who came out and replaced it was super nice. He said that we should sit on it to make sure before he installs it. So, we all tried it out. It was wonderful and they were very friendly and fast to get things done with all this crazy COVID problems. I have no complaints whatsoever. However, the part between the faucet and the wall, they add that little piece that goes around the tub like an L, and it was kind of tilted.I used the shower one time and it wasn't tightened good on the shower to the shower hose. It leaked down and the water went all over the floor because it is kind of tilted that way. But it's fine. I've tightened it up myself. It works perfect and everything is good to go.
Hi Mary, thank you for your review. We are very glad that you had a positive sales and installation experience that were quick and courteous. It's wonderful to hear that our KOHLER Authorized Dealer worked diligently to accommodate your needs in a prompt, friendly manner. We are thrilled that you are enjoying your KOHLER® Walk-In Bath and hope you continue to do so for many years ahead. Take care.
Reviewed Sept. 22, 2020
I had been searching them out and checking them out online. I got a call from Kohler so I went with them. The product is great. I like it. I also like the jacuzzi part of it. The pain is gone when I'm in the tub.
Hi Roger, thank you for your review. We are so glad you are enjoying your new KOHLER® Walk-In Bath with its pain-relieving whirlpool jets and other safety and comfort features. We hope you continue to do so for many years to come. Take care.
Reviewed Sept. 22, 2020
Kohler had all the features we wanted and we liked their reputation. The sales rep explained how they would work and how they would install the tub as well as how the tub worked and the features it had. The installation was very good, thorough and neat. The reps did everything the salesperson said they were going to do. He didn't over exaggerate.
The total price was a lot more than I thought it would be. It’s expensive but the quality is there. It does what they said it’d do and it doesn't leave me feeling like it's gonna leak or give us problems in the future. I've owned Jacuzzi type tubs with water jets and air jets before in a couple other houses so I’m familiar with how they work and this one does its job. The whirlpool or air jet and water jet features and the heated seat rest all make it more comfortable than just sitting in water. Everything seems to work.
Hi Frank, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. It's wonderful to hear that you had a positive sales and installation experience. We are glad that the KOHLER® Walk-In Bath has all the safety and comfort features you wanted, from an ultra-low step-in to whirlpool and air jets to a heated backrest. We hope you continue to enjoy your walk-in bath for years to come. Have a nice day.
Reviewed Sept. 21, 2020
We wanted a walk-in bathtub and so, we called Kohler to put it in. The sales people have been very fast. We just had a problem with the drain and I called them the day before yesterday. They came out yesterday and fixed the problem. Hopefully, it will be fine now because last time, it was okay. If we have any trouble, I'll call again. It wasn't the cheapest thing we've ever done but Kohler is a good product. We're a little older, so it enables my wife to walk-in and take a bath. She had trouble getting in the Jacuzzi we had before so, this is working out fine.
Hi Jack, thank you for your review. We are glad that your sales representatives were efficient and quick to fix the drain. We are thrilled that your new KOHLER® Walk-In Bath has provided you and your wife the safety and comfort you both deserve and hope it continues to do so for many years to come. Take care.
Reviewed Sept. 20, 2020
I was getting older and more unsteady on my feet. I didn't want to fall and I thought that surrounded by a tub, of being able to get in and out, was what I needed. I had a good walk-in shower and a portable seat, but it didn't feel secure enough. I looked at the ads, and I knew Kohler was good. It's an old brand, so I decided to look at it and that’s the only one I looked at. Things went smoothly after that. The installers were in and out in a day and a half and everything worked fine. When I had a small problem with my drain, I called and there was a serviceman right in the area. He came the next day that we called and what I've got now is wonderful. Kohler is a reliable company and first of all, my mind was thinking, “If I got this bathtub, it wouldn't cost any more than two or three months in a nursing home, which I could avoid if I didn't fall.”
Hi Yvonne, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. It's wonderful to hear that you had a positive installation experience. We are thrilled that your new KOHLER® Walk-In Bath has provided you with the safety and comfort you deserve and hope you continue to enjoy it for years to come. Take care.
Reviewed Sept. 19, 2020
I saw the ad and I knew Kohler was a good name, so I did that. The sales representative was great. He was very nice and personable and he helped me with my hummingbird feeder. Also, the installation was early and they didn't seem to waste any time. They had to find different things and it went well. Overall, it's a very good experience and my grandson loves the tub. I know I'll use it in the years to come as well.
Hi Cindy, thank you for your review. We are so glad your sales representative was nice and even helped you with your hummingbird feeder. We are also very happy that your installation team was prompt and efficient. We are thrilled that you and your grandson love your KOHLER® Walk-In Bath and hope you continue to do so for many years ahead. Take care.
Reviewed Sept. 18, 2020
It was getting more difficult to get into the regular bathtub so I decided to do a walk-in tub. I landed on Kohler primarily because of their advertising and the information I found online. During installation, there were a couple of glitches in which they sent the wrong tub to my house so they had to take that back and come back again. They were very good about that. The installers even painted the wall above the tub. That was not part of the job description. They found some paint from when I had the bathroom painted in the garage. It was funny because while they were eating lunch, I kept hearing noises in there and I thought what was going on. Then they came up with this paint and they must have planned it all along because they happened to have the paint tray, roller, and brushes. They acted as if it was a spur of the moment thing so I really appreciated that. I really like the tub. I hope it could fill faster, but it empties fast.
Hi Laurie, thank you for your review. We are glad that your KOHLER Authorized Dealer went above and beyond to ensure you were satisfied with the installation experience. We are glad that you are enjoying your new KOHLER® Walk-In Bath and hope you continue to do so for many years ahead. Take care.
Reviewed Sept. 17, 2020
I thought a walk-in tub might be a good thing and had a Kohler one installed. That was done in one day. The crew did a good job and the tub works. It's been fine. I like that I can take a whirlpool bath. I didn't have any way to do that before.
Hi Robert, thank you for your review. We are so glad that you had a quick and efficient installation process. We are excited that your KOHLER® Walk-In Bath has provided you with a whirlpool bath experience for a more relaxing soak. We hope you continue to enjoy your walk-in bath for many years to come. Take care.
Reviewed Sept. 16, 2020
I don't like the idea of a walk-in bathtub. I'm not real happy with it. I don't like to sit in the soup of the shower I take. I take a shower and it works fine. But my wife loves it. Both the side grab bars are comfortable and nice to help me up in the tub. I wish the shower were more permanent, meaning it was up there and I took a shower under it, but I have to put it up where I want it to be. The other tubs that I've seen are more like a shower. The fact that you can place it up there is nice, but somebody just came out with one and they were giving it as a feature and it looked like a normal shower.
Hi John, thank you for sharing your experience. We are sorry to hear that you are not 100% satisfied with your KOHLER® Walk-In Bath. The walk-in bath and shower combination was designed to offer customers the ability to bathe the way that best suited them. We are glad though to hear that your wife loves the walk-in bath and that you feel safer and more comfortable bathing using the grab bars for support. Thank you again for providing feedback on your experience. Have a great day.
Reviewed Sept. 15, 2020
I've liked everything that I've used that is Kohler. I have an elderly mother living with me and the tub is wonderful. I've just got to make sure I'm in there with her because she opens the door and all the water comes out and floods the bathroom in the hall. The sales rep that I dealt with was great. He answered all the questions and took his time. Any question I had about anything, he was on it. They made me feel more comfortable about getting it with that kind of money. They did do a good job of marking down the price, but that was the promotions and having some delays coming. So it was great. The installers were very nice as well.
Hi Sara, thank you for your review and for being a loyal Kohler Co. customer. We are glad that the KOHLER® Walk-In Bath has provided your mother with a safer, more comfortable bathing experience. We are happy to hear that your sales representative was informative and detailed, and that your KOHLER Authorized Dealer was courteous as well. We hope your mother continues to enjoy the walk-in bath for years to come. Take care.
Reviewed Sept. 14, 2020
I did a lot of research, talked to a couple of general contractors, went and looked at other tubs, and I kept going back to Kohler. It's American-made, like the founder of the bathtub, it's got a lifetime warranty. I'm 67 years old and I'm only getting this because I'm not able to use my shoulders like I used to and I enjoy a jacuzzi after I work out. I wanted something that would last me a long time. I started looking at the different unique features that Kohler has from the way the seat is and a lot of these, I don't need as much now but I might when I'm older.
With Kohler, you don't slide off the seat and the seat is heated. It has the quick drain and the space. It also air blows, cleaning out the jets, which makes it easy for me to keep them clean. I'm doing the regular maintenance that's required with the dishwasher detergent. It really fascinated that when my general contractor who has done a lot of work for me stopped by, he told me that from now on, he will not gonna do any walk-in tubs. He said when somebody wants one, he is gonna refer them to HomeStart, who did my Kohler because there was no comparison to anything else. He was convinced that the one he could get me from his supplier would be better until I showed him differently. So that was a real affirmation for me.
They replaced everything, including the circuit breakers in my circuit box, even though my house is relatively new. But since they have a lifetime warranty, they wanted to do that. It was as professional as I expected and how they came in and did the whole removal without any mess in installation and in the time frame they promised. It was a very positive, pleasant experience.
It would be really neat if there was a bath feature that allowed me to get the top of my shoulders in the water also. So I can sit in it very comfortably. It would've only applied to people that are well over six feet tall like myself. But I don't expect to ever see that be designed until the average height of Americans is six and a half feet instead of five and a half feet. There could also be an option where I could still lay in the tub, but it would lift my back back up since I'm not allowed to use my shoulders. I miss being able to lay in my jacuzzi. I cannot submerge the upper half of my back and my shoulders in the tub. But the ones that were that size, it would probably only gonna last for a couple of years when you start to peel the onion on them. Other manufacturers do offer a tall person's option but they don't offer the quality and I'm not gonna spend that kind of money.
I got a really good deal with Kohler because I got the COVID discount and military discount and the other discount. I helped the guy out with a dog issue, so he gave me a little bit more off from what I read. But it is a pretty expensive investment. I used my home equity loan line of credit and I'll have it paid off before next summer. I have a couple of people in mind who are gonna go with Kohler when they're ready and they have the money. I've tried to prepare them for the price.
Hi Melita, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. Our specially-designed features, Lifetime Limited Warranty and committment to American manufacturing are what helps to set us apart.
We are thrilled that your new KOHLER® Walk-In Bath has delivered on its safety and comfort promise. The heated backrest, fast-drain technology, textured surfaces and soothing jets, are among some of our favorite features too.We are also glad that your KOHLER Authorized Dealer was professional, efficient and courteous of your space during the installation process.
Thank you for speaking about your experience as a tall person. Our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience, and we appreciate your feedback.
We are glad that our bath was made affordable to you using multiple disounts and are continuously striving to offer an affordable bathing solution by offering financing options and special offers.
We hope you continue to enjoy your walk-in bath for many years to come. Take care.
Reviewed Sept. 13, 2020
I called Kohler and the person that I talked to was very informative and wanted to send a sales person out. I allowed that to happen and he stayed a long time. He came at 6:00 and didn't leave till midnight. He really explained everything. We had a wonderful conversation about that we ended up doing the Kohler walk-in tub and a shower downstairs. They were really easy to work with. It was kind of pricey, but Kohler to me has a good name and the lifetime guarantees were good.
We moved in the house 21 years ago and had an old iron tub. But now we're 20 years older in our 60s, we wanted something that we could actually get in the tub and feel more safe. This Kohler tub is perfect. After they put it in, it looks fine in our bathroom. But my biggest fear was that it would fill up with water and I’d fall through to the bottom floor. The guy came out, put the shower in and he said it has plenty of wood under there and it would be just fine. I love getting in the tub. We love the water. We have aches and pains, and this tub takes care of it. It has the jets. The little shower handle is perfect if you want to wash your hair. It's very clean and almost elegant getting in it. You just feel very good. It's easy to clean and to keep, maintenance-wise.
The gal that talked to me on the phone when I called was awesome. I had been reading for a long time about walk-in tubs and somebody told me to not get one of those because if I ever sell the house, people don't like them. But the gal said, "You got to live for what your needs are." And that sold me right then. The Kohler team was excellent. They did the upstairs one, and then came back a week later and put in the shower part downstairs. They were very good about not making a mess. They were also very good at cleaning up and making sure that we were happy with it, explaining it to us. These guys were so talented. Other than at the end, there was a little bit of a price difference. But everybody handled everything well. It's the best way to go.
Hi Terra, thank you for your review. We are so glad that you had a positive sales and installation experience with us. Our team strives to be informative, courteous and efficient to give you the best customer service. We are thrilled that your new KOHLER® Walk-In Bath has delivered on its safety and comfort promise. The soothing jets, convenient multi-function handshower and easy maintenance are some of our favorite features too. We are so happy you believe our walk-in bath is "the best way to go", and hope you continue to enjoy it for years to come. Have a wonderful day.
Reviewed Sept. 12, 2020
I like the reputation of Kohler. It seemed to be a trusted brand and I like the features. I purchased the walk-in bath for my father. He is older, he has diabetes, and he was having a hard time taking showers. Kohler's sales rep was great. We did a Zoom call because of the quarantine. That was really convenient for me. Now, if it had just been my dad, he wouldn't have been able to manage the call. It would depend on the consumer, but I like the fact that we were online. The gentleman, Bruce, was honest. He followed through with all of his promises and he was very respectful and patient.
The crew they sent out for the installation was excellent. They were very respectful, very polite and very clean. They did everything to our satisfaction and they got ours put in all in one day. Now that the tub has been installed, my dad is taking more showers and his legs are looking a lot better. Because of his diabetes, the bubbles are really helpful to him. I have a son who has autism and he'll be 17 this month, so it happens to be extremely fun for him as well. He's gotten quite used to it. He's so little, so he just sinks on down into what I referred to as the well, and turns his little jets back on. When they go off, he doesn't come out till he looks just like a little raisin. I've gotten to use it a lot less than everybody else because I'm busy. But I love the fact that it keeps the water warm. I hate when you get in the bath and it gets hot. My favorite feature of the tub is that it stays warm for you. We're very satisfied customers.
Hi Terri, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. We are glad that you had a positive, convenient sales experience via a Zoom call with your sales representative who was honest, respectful and patient. We are also happy to hear that your installation team was respectful and courteous of your home as they completed the installation in one day.
It's great to hear that the KOHLER® Walk-In Bath has provided your dad, as well as your son, a safer and more comfortable bathing experience with its hydrotherapy and air jet features. Although you haven't used it as often, we are thrilled that the heated backrest has kept you warm while you bathe. Our hope is that you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Sept. 11, 2020
The sales rep was the one who really sold me Kohler. He set up the demo and he didn't try to force me to make a decision. He let me make it myself. I was scared because I had to apply for credit and he said, "You'd be surprised. You think you can't be approved, but we have a lot of different lenders." Then he called me when I got approved because he was so happy. So I've felt like a part of the Kohler family. The two guys who did the installation were like comedians. They were bickering with each other and they acted like they lived in my house. I thought it was gonna take two days, but they get it done in one day, and I have not had to call back for any tweaks.
I liked Kohler's door. It wasn't small at the bottom. It was the same size all the way around. When I called them, they were extremely friendly and they brought out the materials to let me see it. I liked it overall. My favorite part is the jet because it makes me feel like I'm in the ocean. I'm glad I got the tub because I get in it about every night. The tub gets rid of your back problems. You're on your feet all day and it soothes all of that. My parents are in their 80's and I can see the changes in them. I got the tub because I was concerned in getting them in the tub.
Hi Cheryl, thank you for your review. We are so glad that your sales representative was courteous, informative and supportive. We are also glad that your installation team was efficient and knowledgable.
We are thrilled that the KOHLER® Walk-In Bath has helped soothe your back and feet aches with its hydrotherapy and air jets. It's great to hear that your parents are also able to enter and exit the walk-in bath safely and with ease for your peace of mind. We hope you all continue to enjoy your new bath for years to come. Take care.
Reviewed Sept. 10, 2020
Kohler has a great reputation. It's the premium brand in the field. Everything was perfect and up and above board. We were treated like almost a family. The installers had a couple of little bumps in the road, but they overcame it and adapted and adjusted. Nothing was within their control. They got a late start on the first day. Someone didn't show up for work and that was one of the reasons why it took three days. But we were very pleased. Once they got rolling, they had four people out here working on it at one time. We had some electrical aspects to the installation so while the plumbers and installers were working in the bathroom, got other people working up in the attic and doing the electrical hooked up, and I thought it was orchestrated very well. It was a wonderful experience.
Hi James, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. We are glad that your KOHLER Authorized Dealer was able to remain professional throughout the installation process and provide you with a wonderful experience. We hope you continue to enjoy your KOHLER® Walk-In Bath for years to come. Take care.
Reviewed Sept. 9, 2020
Kohler is great. It's got good quality. Their rep was very professional, very informative, so impressive, and answered all our questions right away. As far as the installation, I couldn't ask for a better one. Their professionalism and attention to detail was far beyond any contractor I've seen in years. They installed very professionally, did the job very professionally, and went on and above what you'd ask on a contractor to do. We had a situation with the financial side of it because they've doubled. They took out my bank account twice but they got it resolved in a matter of three days. When we talk about that much money, it's a little disturbing. But they handled it. It took a little screaming from me but they got it fixed.
Hi Mike, thank you for your review. We are so happy to hear that your sales representative was informative and courteous, and that your KOHLER Authorized Dealer was professional and went above and beyond. We are glad that your payment issue was resolved quickly. We hope you continue to enjoy your KOHLER Walk-In Bath for years to come. Take care.
Reviewed Sept. 8, 2020
I get around the house in a walker, so I needed a walk-in tub, and my wife uses our Kohler, too. The sales rep was great. The installation went excellently and the installers were excellent as well. Kohler is what we were looking for. I did call in to see if Medicare will cover any of it and I never got a call back from Kohler. Other than that, it's excellent.
Hi Charles, thank you for your review. We are so glad that you had an excellent sales and installation experience. We are happy that you and your wife are able to bathe safely and with ease with your KOHLER® Walk-In Bath, and we hope you both continue to enjoy it for years to come.
In regards to your question about Medicare coverage, you can read our blog on the topic at https://www.kohlerwalkinbath.com/blog/will-medicare-pay-for-a-walk-in-tub/, or call your KOHLER Authorized Dealer again for assistance. Have a nice day.
Reviewed Sept. 7, 2020
During the installation of our Kohler walk-in bath, the boys did a really good job insulating. They were really nice. Everything went smooth as could be. I get in that thing and I pass out, it's so relaxing. I was almost drowned myself a couple of times, but I'm alright. Kohler's salesperson was really good. He came out here and explained everything well. He took pictures and since I have a 36-inch doorway, everything was perfect. Everything worked really good. Kohler is great. It really relaxes you.
Hi Patrick, thank you for your review. We are glad that your sales representative was informative and detailed during his visit, and that your KOHLER Authorized Dealer was courteous and efficient. We are thrilled that your KOHLER® Walk-In Bath has provided you with the relaxation you deserve and hope you continue to enjoy it for years to come. Have a nice day.
Reviewed Sept. 6, 2020
My husband is disabled, and he thought a walk-in tub might help his legs. We went with Kohler. The jets help my husband's legs somewhat. The rep we dealt with was great, and the installation was very good. The installers were wonderful.
Hi Peggy, thank you for your review. We are so glad that you had a positive sales and installation experience. We are thrilled that the KOHLER® Walk-In Bath has provided your husband with the safety and comfort he deserves. We are happy to hear that the hydrotherapy and air jets are helping your husband's leg circulation. We hope he continues to enjoy the walk-in bath for years to come. Take care.
Reviewed Sept. 5, 2020
I'm not that old but I've gone through two heart surgeries and have had issues. I have a hard time getting up and out of the bathtub. But the Kohler walk-in tub is relaxing. The heated seat is nice when you get in so you're not sitting in the cold waiting for the tub to fill. It drains quickly and it fills fairly fast. I also love the bubbler. It's easy access the tub and it gives you more room to get in and out than the other ones we looked at. Also, the number of jets that are in it is more than what we have seen in a lot of the other ones. I also didn't see any of the other ones that had the bubble.
Hi Roberta, thank you for your review. We are so glad that your new KOHLER® Walk-In Bath has provided you a safer, more comfortable way to bathe with its low step-in, heated backrest, fast-drain technology, extra-wide seat and massaging jets. We hope you continue to enjoy relaxing soaks in your walk-in bath for many years to come. Have a nice day.
Reviewed Sept. 4, 2020
I was googling walk-in tubs on the computer. I was thinking of getting that and then Kohler had an ad that I saw in the paper where if you did it, you got something. I started inquiring about them. When I called Kohler, they sent a guy out. He was very convincing and personable. They should give him an A-plus because he talked me into it. The two fellows that put it in were great as well. Now I'm looking in the ads in my newspaper and I see all these promotions, and I thought if I got that 'cause I paid an astronomical amount than I should have. The price was not great for it. There were a couple of things I didn't realize before I bought it that if I knew, I might not have.
It takes a long time to fill the tub up. In the winter, when it's cold, I gotta go in that tub and stand there a long time until it's filled up above the jets, and I'm gonna time it sometime. My son said if I start running the water halfway and turn the jets on while it's filling up, I'd probably do something with the motor, so I don't do it, although I could always call and talk to somebody at Kohler. Luckily, when my husband was alive, he put a heater on the ceiling in the bathroom because he never liked to get out of the shower when it was cold. And so, I can turn the heater on when I'm waiting for it to fill up or to empty. At least I've got that.
Naturally, I was a bath person. I love to soak in the tub. This is a smaller unit and I can't really lay down because it has the seat and stuff. I would not get in there every night and fill that up and turn those jets on. It empties faster than it takes to fill it up. Some nights, I'm tired, and I just wanna sit in the tub and relax, but I'm too tired to wait 10 minutes for the tub to fill up. That's my big issue. So, right now, if I go in there and I turn it on, I am more or less taking a shower. I fill it up a little bit, and then when I'm almost done, I let the water run out because I gotta have the water all gone before I can open the door to get out. That's my issue. If I realized all that, I wouldn't have put that much money into it. But I've done it and now I'm stuck with it.
I even said to my son that maybe I could get a ladder and fill it up then get in and step on the seat. That's defeating the purpose. I wanted a walk-in tub so I wouldn't fall. But that's how I feel. If I could fill the tub up and then get in, I would be totally happy with it. They were wonderful people to deal with. But then I would have to tell my friends that if they're gonna buy a Kohler, this is what I experienced, the length of time to fill it up, and I would ask them if they wanna spend that much money on water.
Hi Joan, thank you for your review. We are glad that you had a positive sales and installation experience.
Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank in order to maintain the preferred water temperature in the bath. This ensures a comfortable, shoulder-height soaking depth while you bathe.
For the most comfortable bathing experience, the walk-in bath's drain was designed with Fast-Drain Technology to ensure speedy and consistent filling and draining. While you wait for the bath to fill and drain, we recommend you use the Bask® heated backrest to stay warm and comfortable.
Hope this information helps! Have a wonderful day.
Reviewed Sept. 4, 2020
Kohler has been around a long time and it's a brand that I have used in other things. Once I saw their walk-in tub, I knew for sure that that was what I wanted. It is just heavenly. The quality is excellent. Everyone that I dealt with did a fine professional job. They were very knowledgeable and patient listening to my questions and so forth. To clean the tub, I was told to put four ounces of the cleaner in and I did. Then it would bubble all over the top of the tub and everything. It was crazy. It went up to cover the jets. But when I turn the jets on, the water is gonna go around anyway. So it’s not anything that Kohler has done. I just need to rinse it out a little bit.
Hi Reoma, thank you for your review. We are proud of the Kohler Co. brand and its impressive reputation for quality and innovation. We are so glad that everyone from your sales representative to your KOHLER Authorized Dealer was professional and informative throughout the entire process.
Keeping your KOHLER® Walk-In Bath sparkling is remarkably simple. To learn more, read our blog post on how to care for your walk-in bath with ease at https://www.kohlerwalkinbath.com/blog/how-to-clean-your-walk-in-bath/.
We hope you continue to enjoy your walk-in bath. Have a nice day.
Reviewed Sept. 3, 2020
We did our research 'cause there were a couple of walk-in tubs and what we liked most about Kohler was the fact that we wanted a shower with that also and the piping was inside the walls. I'm wheelchaired and so I like the fact that I can get in there and use it, and good thing we had put on all the bars so I can get in and out. If a company comes in and wanna use a shower, they can use it. The jets side of it doesn't hurt either. It's what we wanted. If someone was thinking of getting a walk-in, I should invite him to come over to the house and see the tub. I'd tell him to compare that with the ad in the television or newspaper which shows the walk-in tub with the piping outside for the shower as a special free gift.
Hi Paul, thank you for your review. We are so glad that you find it easier and safer to enter and exit your KOHLER Walk-In Bath and shower combination using the grab bars for support. We are happy that you are enjoying the jets too and hope you continue to do so for many years ahead. Take care.
Reviewed Sept. 3, 2020
When my Kohler walk-in tub was installed, the crew was nice and they explained everything. I like everything about my tub like the heating. Everything is nice and works nicely.
Hi Catherine, thank you for your review. We are so glad that your installation team was courteous and informative. We are thrilled that you are enjoying everything about your new KOHLER® Walk-In Bath, especially the heated backrest. We hope you continue to experience relaxing soaks for years to come in your new walk-in bath. Have a nice day.
Reviewed Sept. 2, 2020
I felt like I was, at any time, gonna fall getting out of the bath. I got online and put in step-in tubs. I read about the two or three products and I liked what Kohler had to say. I also liked the way it looked more. The installation went great and it looks like the walk-in tub has always been here. The work was also done in less than a day. I have a newer house and the installer said it was pretty easy to work with. My tub seems to be of excellent quality and I like the bubbles. And although we had a little problem with the stopper, the installer, Diamond, took care of that.
Hi Jackie, thank you for sharing your review. We are so glad you had a positive sales and installation experience. We are thrilled that you are happy with the sleek design, low step-in and hydrotherapy features of your new KOHLER® Walk-In Bath. We hope you continue to enjoy soaking in your walk-in bath for years to come. Have a nice day.
Reviewed Aug. 26, 2020
My wife had a liver transplant a couple of years ago and she was having a hard time getting over the bathtub to take a bath. She got online and looked at who she thought was the leader in the industry. The Kohler sales reps were real nice and I had a good rapport with them. Also, the installation went good. It was a one-day job. As for the walk-in tub, my wife likes it where she can just sit down and take a bath with the bubbles and stuff like that.
Hi Mike, thank you for the review. We are glad that your sales representative was friendly and your installation process was efficient. We are thrilled that the KOHLER Walk-In Bath has helped your wife bathe safely and more comfortably with its low step-in, hydrotherapy features and more. We hope she continues to enjoy it for years to come. Have a nice day.
Reviewed Aug. 25, 2020
My husband was afraid of falling in the shower so we decided to buy a walk-in tub. The salesman from Kohler was excellent. The installation started a little bit later than we had hoped, so it kinda finished later in the evening but it went well. My husband likes the tub very much and I'm happy about that. I wasn't all on board to begin with, but he is very happy with it.
Hi Dorothy, thank you for the review! We are glad you had a positive experience with your salesman and pleased that your installation went well. We are glad that you and your husband are happy with your new KOHLER Walk-In Bath and hope it provides you with the safety and comfort you deserve for years to come. Have a nice day.
Reviewed Aug. 24, 2020
I decided to purchase a walk-in because of my rheumatoid arthritis. I bought a Kohler based on brand name recognition. I already have different things made by them and it's something I trust more than other companies. The sales rep was very informative and really professional. He was a nice young man. Then, the installation went well. There were two guys and the main guy in charge kept me informed on everything that was going on. They did a great job. They took their time to get it right and they were very polite. I like the wider door of the tub than the other brands have. The tub helps me a lot because otherwise, I wouldn't be able to get out of the bathtub and it works really good, especially for my feet, ankles, knees, and hips.
Hi Jeff, thank you for your review! We appreciate you being a loyal Kohler Co. customer and trusting in the quality of our products. We are very glad that you had a positive sales and installation experience. We are thrilled that the KOHLER Walk-In Bath has improved your comfort and safety with its extra-wide door and hydrotherapy features that provide soothing relief. We hope you continue to enjoy your walk-in bath for many years ahead. Have a nice day.
Reviewed Aug. 23, 2020
I had this bathtub with a high wall on it and it was about ready to kill me every time I got in and out of it, so I got rid of it. I wanted a walk-in shower. There was a coupon from Kohler that came in the mail and it had a discount. The sales representative was very knowledgeable then the installation went well. Only it took more time than they thought because they had to call in a plumber. But the guy who did all the work was really good. He was a real craftsman. I'm happy with the shower. It's exactly what I wanted.
Hi John, thank you for your review! We are so glad that you had a positive sales and installation experience. We are especially happy that your new KOHLER Walk-In Bath has helped you enter and exit the bathtub safely and securely. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Aug. 22, 2020
I had a good experience with Kohler's sales rep. I went with them and the installers who came were quick and did the job well over a span of two days.
Hi Bob, thank you for your review. We are glad that you had a positive sales and installation experience. We hope you are enjoying your new KOHLER Walk-In Bath. Have a nice day.
Reviewed Aug. 21, 2020
The sales representative was excellent. She had a very good layout of what they have and how they do their product and the lifetime guarantee. I had one young man who installed and his name was Chris. He was very friendly, knowledgeable, and got the job done pretty fast. He tore out a small one that I put in years ago. I love that the tub is big and wide. I'm getting older now so I love having the space, the grab bars, and the whole experience of it. I'm very pleased with the whole thing.
Hi Dawn, thank you for your review. We are so glad that you had a positive sales and installation experience. We are thrilled that your KOHLER Walk-In Bath has provided the safety and comfort you deserve with its extra-wide seat, grab bars, and hydrotherapy features. We hope you continue to enjoy your new bath for years to come. Take care.
Reviewed Aug. 20, 2020
I started looking online because I knew I needed a bathtub and Kohler was the best. The sales representative was very nice and knowledgeable. The installation took two days. It was perfect and beautiful. I like everything about it, the ease, all the things that it can do, the solidity of it. It's not cheap. It's well-made and I love the pressed stone walls.
Hi Sharon, thank you for your review. We are so glad that your sales representative was courteous and informative and that your installation team was efficient. We are thrilled that your new KOHLER Walk-In Bath has all the safety and comfort features you love, as well as a solid design enhanced by the LuxStone bath walls. We hope you continue to enjoy your walk-in bath for years to come. Have a nice day.
Reviewed Aug. 17, 2020
I have COPD and it's hard for me to breathe. A bath with hydrotherapy makes the pain in my back and my side go away. So, I bought a Kohler and had a wonderful experience with their rep when I was purchasing. The installers who came were in and out. The cast iron tub they had to take out was a little heavy but they did a good job. So far, everything the Kohler tub does is wonderful for me. I'm very pleased with it.
Hi Patricia, thank you for your review! We are so glad that you had a positive sales and installation experience. We are thrilled that your new KOHLER Walk-In Bath has helped to relieve your back and side pain with its hydrotherapy features. We hope you continue to enjoy your bath for years to come. Have a nice day.
Reviewed Aug. 15, 2020
We were looking up for local baths in the area. I reviewed the ones that were available and there was a company within 45 miles that did installations. I called them and they sent somebody over to talk about it and convinced us that Kohler was the way to go. The sales rep was very good and the installers were amazing. I planned for two days that they would be here. A young fella got here a little before 8 o'clock and he had everything in his trailer that he needed. He just got in there and went to work. He took the old tub out and put the new one in. He left at about 4:30 in the afternoon. Everything was installed and working. There was no messing around. The work was excellent and I was very impressed. We were talking about repainting the bathroom because it was wallpapered. After he got all done, we didn't even have to repaper the wallpaper.
I like getting in and out of the tub. Now, I'm 80 years old and my wife is in her 70s. Getting out in and out of a regular tub got to be a real chore for us. This walk-in tub really works nicely. I also like the bubbler system better than the whirlpool. I use a combination of the shower. And when I have the time, I use the bath. My wife, on the other hand, uses the bath all the time.
Hi Bill, thank you for leaving a review! We are glad that you had a positive sales and installation experience, especially with an efficient, highly-skilled installer. We are thrilled that the KOHLER Walk-In Bath has helped you enter and exit the bath safer and easier than a regular tub. We hope you both continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Aug. 14, 2020
We're getting older and it's hard for my wife to get in and out of a traditional tub. We got a walk-in tub and we're very satisfied. Our sales guy was very efficient and personable. The installation itself took two days and it went great. But the installers had to replace some wall tiles and it took forever for them. They finally got the tiling done this Saturday. I like everything about our Kohler walk-in tub such as the fact that I can just do a quick shower in it as well as a good soak. The company did good work. The walk-in tub looks really good and we're happy we got it.
Hi David, thank you for leaving a review! We are glad that you had a positive sales experience but sincerely apologize for the delayed installation time. We are so thrilled that the KOHLER Walk-In Bath has helped you and your wife bathe safer while looking elegant in your bathroom. We hope you both continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Aug. 13, 2020
I called Safe-Step first, and I've been calling them for two months. They refused to give me obvious information. The first question I had was, “Is there financing?” Common sense tells you there is, and their refused to tell me yes or no. I asked a couple of other questions. He refused to answer them. He said someone will have to come out to us. I said, "No. I want information ahead of time." So, we ended that call. I called back a few days later, and they refused to call me back. I called them twice more. They refused to call me back. I was trying to get prices from American Standard, Safe-Step and Kohler just to compare the three. Because Safe-Step refused to call me back, I went to my second name on the list, which was Kohler. They gave me everything I asked for. They gave me information. They were very polite. I decided, "I'd rather deal with a company like this than somebody who's just stonewalling me."
It was a very positive phone call I had with Kohler. I only needed one phone call with them. I made an appointment for them to come out to the house. It was something I have been shopping and thinking about for five years. So I signed the paperwork and bought the walk-in tub. The installation was outstanding. The man was very friendly and a real professional. He knows the tub top to bottom. All the tiny little details were taken care of. He's quite an accomplished person in his field.
As far as the tub, I like the jets and the bubbles. I'm 76 years old. I've had two knees replaced and carpal tunnel and I use the jets and the bubbles massage my hip and my back. I've already spoken to people in my family and told them if they ever want a tub, they better go to Kohler first. Safe Step's terrible. They're disgusting to deal with. I already told others. As a matter of fact, somebody called me from my church group and I told him, "I would definitely go Kohler." I recommend you Kohler because they treated me so well. I also had told my doctor that operated on my wrist about it.
Hi Harold, thank you for leaving a review! We are glad that Kohler was able to provide you with the information you needed and in a timely manner. We are pleased that your installer was courteous and demonstrated his expertise in the field. We are happy that the hydrotherapy and air bubble jets of your KOHLER Walk-In Bath has helped to alleviate some of your pain. Thank you for recommending Kohler to more people. We hope you continue to enjoy your walk-in bath for many years to come. Have a nice day.
Reviewed Aug. 12, 2020
My wife is unable to get in the shower or a regular tub, and the Kohler walk-in bath has given her the ability to bathe without any fear or concerns. It's also relaxing. It doesn't cure her problem, but the time that she's in there makes her feel whole again. Their rep, Chris, came and went through the program. He seemed very knowledgeable and very honest. He told me that Kohler was American-made and how much extensive research they had done on the product and in the way how they were gonna put the backwash in to protect the walls. This was all laid out by Pacific Bath and everybody was here within 10 minutes of each other. You have to get your own electrician and plumber. But their installers were terrific, helpful and friendly. They wanted to know my concerns and how I felt. The job they've done is fabulous. They were so professional in what they did and I couldn't ask for anything better.
Hi John, thank you for leaving a review! We are so glad that the KOHLER Walk-In Bath has allowed your wife to bathe safely and feel more relaxed. We are glad that your salesperson was knowledgeable and honest, and that your installation team was courteous and professional. We hope you and your wife enjoy your walk-in bath for many years to come. Take care.
Reviewed Aug. 11, 2020
The sales agent from Kohler was very good and I love my installer. He's a good man and he did an excellent job. The installation took a day and a half and I like the final product. I wish though that Kohler makes shower curtains for that. Everything is working well so far although we haven't used it much. But my wife has been wanting one for two years so, she's very happy now. That's two years of stress off of me.
Hi Robert, thank you for leaving a review! We are glad that you had a positive sales experience and that your installer was efficient and highly skilled. We are glad that you and your wife are happy with your new KOHLER Walk-In Bath and feel peace of mind from purchasing.
Our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience, and we appreciate your feedback. Have a great day.
Reviewed Aug. 10, 2020
Kohler is local and they're close to us. We have heard a lot of good things about them and we like their tub better than the other brand. Their representative was good and he did the presentation well. We were very happy and satisfied with the whole thing. The installation took half a day. The installers went in and switched and they came out just as fast. Also, their cleanliness was great. The walk-in tub empties really fast so I don't have to sit there long at all.
Hi Mary, thank you for leaving a review! We are glad that Kohler Co. has upheld its reputation for bathing excellence. We are happy you had a positive and swift sales and installation experience. We are thrilled that your walk-in bath drains quickly to allow you to bathe with ease. Take care.
Reviewed Aug. 9, 2020
My husband and I both have back problems and we figured we get a walk-in tub while we were still working and could afford one. With a walk-in tub, it would be easier to get in and out, to take like a whirlpool, or take a shower. We have a very good experience with Kohler. The salesman was awesome and so were the guys who put in the walk-in tub. I like everything about it. The shower is good. Now, there's no electricity so we're kinda holding off on things like the whirlpool or the bubble. Otherwise, we're very happy.
Hi Linda, thank you for leaving a review! We are glad that you had a positive sales and installation experience. We are so thrilled that your KOHLER Walk-In Bath has helped you bathe safer and given you the option to shower or soak. We hope you will soon be able to enjoy the hydrotherapy and air jets soon. Take care.
Reviewed Aug. 8, 2020
I Googled walk-in baths on my computer and I looked around at the different websites. I probably chose the most expensive Kohler walk-in bath there was. It was all done virtually because of COVID but the installers came and they were great.
Hi Linda, thank you for leaving a review! We are glad that you had a positive virtual sales experience and were happy with the work the installers completed. We hope you enjoy your KOHLER Walk-In Bath for many years to come. Take care.
Reviewed Aug. 7, 2020
I had tried to communicate with somebody about a walk-in bath from a magazine ad but they didn't respond. I saw on an ad on TV for a company that does multiple types of works like roofing, windows, doors, bathrooms, and things like that. I placed a call, they came out and they discussed the loan. Kohler is the product they use so we ended up with them.
The people were pretty good from talking about the walk-in tub and sales to installation. It was a difficult installation and apparently several of their staff workers here passed on it. But one guy said he would do it. He came out and he was very good. He had to customize the area around the tub to get the tub in correctly. The only problem we've had with the tub is filling it with water. Our hot water heater is not sufficiently large enough. But we're in the process of getting a remedy. They told us about that from the get-go.
Hi William, thank you for leaving a review! We are glad that you had a positive sales and installation experience. We are glad that the installer was able to customize your bath so it would fit properly.
Yes, depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank in order to maintain the preferred water temperature in the bath. We hope everything is resolved quickly so you can enjoy soaking in your bath as soon as possible. Have a nice day.
Reviewed Aug. 6, 2020
I called a tub company and the woman there was kind of nasty as far as giving me any information. I went with a Kohler instead. Living in Wisconsin and seeing up that Kohler Design Center, you can see the quality. The customer service was great. Our installers were professional and they cleaned everything up. I haven't used the tub yet. I'll probably use it come winter to soak in it. Right now, it's hard enough to take a shower when it's hot.
But I share the condo with another person and she loves it. She thinks, though, that Kohler should go in and sell shower curtains for the tub. I put up a regular liner for her. She sits down in the tub and when she pushes back the liner, she said she's sitting on it. There's also the shower. She's 4'10''. When she puts the shower on the bracket, on top and goes into the tub, it's so close to the edge. It doesn't go into the pool. Kohler can maybe get the shoulder under the spray. Other than those, she's very pleased with the tub.
Hi Debby, thank you for leaving a review! We are glad that you had a positive sales and installation experience. We are so happy that your roommate is enjoying the KOHLER Walk-In Bath and hope you will soon as well.
Our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience, and we appreciate your roommate’s feedback. Have a great day.
Reviewed Aug. 5, 2020
USA Bath is great. They came in and did the demo and put in my Kohler walk-in tub and everything was wonderful. The owner of USA Bath was really good. He answered all my questions and gave me a great price. Kohler has been around for a long time and they're the best. I'm in a wheelchair. I couldn't get in and out of my other tub. But with the walk-in tub, it's just easier for me to transfer in and out. I love the jets, the heated seat and how it drains quickly. I love everything about it. It's awesome.
Hi Jay, thank you for your review! We are so glad that your KOHLER Authorized Dealer was informative and professional. We are thrilled that your new KOHLER Walk-In Bath has helped you bathe safer and more comfortably. We hope you continue to enjoy the walk-in bath's hydrotherapy jets, heated backrest and all of its other features for years to come. Have a nice day.
Reviewed Aug. 4, 2020
My dad is 87 and he's got Parkinson's. I got him to agree to stay at my house so maybe I can even take care of him. He can't get into a traditional tub so I had put in a walk-in tub for him. I trust the Kohler name and went with it. I had a fine sales rep. Kohler was expensive but the price was fair. The contractor did a great job with the installation and the work took one day.
Hi Larry, thank you for leaving a review! We are glad that you had a positive sales and installation experience. We are glad that the KOHLER Walk-In Bath will provide your father with a safer bathing experience and peace of mind for you as you care for him at home. We hope your father enjoys the walk-in bath for many years. Take care.
Reviewed Aug. 3, 2020
I have a back injury and I could not get in the tub. I got a Kohler walk-in tub and the installation was fine. The people who did the job were very nice. I'm very pleased on the whole. I like being able to get in the tub and I like the jets too. They feel good on my injured back. My back is getting a little better.
Hi Shirley, thank you for leaving a review! We are so glad that your new KOHLER Walk-In Bath has provided you with a safer, more comfortable bathing experience. We are happy the jets are helping to alleviate some of your back pain. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Aug. 3, 2020
Kohler Walk-In Bath is number one. Their representative explained the products and all the information that was needed. The installation went well. When I saw the installers open their truck, I knew there would be no problem. The guys were so organized and everything was in its place. They just came in, they laid down all their tools and everything was like 1-2-3-4-5. Everybody knew what they were supposed to do. There was no separation and what was done and I was given explanations during the installation.
I like the seats, the bubbles, and the fact that you can have a fast bubble or slow whirlpool. It’s so relaxing and I like the height of it. When I first saw it, I thought it was really high but it's really good. It's very comfortable and I need something like that. I am relaxed when I get in the tub. I also rotate. One day, I may just take a shower with the shower wand and then the other day, I’ll just go in and use the slow whirlpool and then maybe the fast whirlpool, depending on how my body is feeling. It has a comfortable seat and there's no slipping or sliding. It's very secure when you go into the tub. The rep explained all that when he was explaining the parts of the tub.
Hi Patricia, thank you for leaving a review! We are so glad to hear that your salesperson was knowledgeable and happy your installation team was organized and efficient during the process. We are thrilled that your KOHLER Walk-In Bath lets you relax using the jets, multifunction handshower and heated backrest, as well as makes you feel secure with the low step-in and slip-resistant texturing. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Aug. 2, 2020
Kohler was well-represented on the internet and was one of the two top brands. Their salesperson was fine and the installation was very good. They were a very fine bunch of men. My Kohler is a tub I can soak in that is easier to get in and out of.
Hi James, thank you for leaving a review! As the leader and best-known brand name in bath design, Kohler Co. is proud to have upheld our reputation for excellence. We are glad you had a positive sales and installation experience. We are especially thrilled that your KOHLER Walk-In Bath has made it easier to get in and out of your bath. We hope you continue to enjoy it for many years to come. Take care.
Reviewed Aug. 1, 2020
I was looking for a bath installer and the company that came out said that Kohler was who they work with. That was great because it's well-known so I was fine with that. I'm very familiar with Kohler being an outstanding brand. My sister is in a business where she has to order things and she has always told me Kohler is a top brand. The sales guy was really outstanding. He knew his product and he talked about some comparisons. He told me he has been doing this for a long time.
My grandchildren inaugurated the tub. They got in and they loved it. My granddaughter was saying it was so fun. My daughter loved it too. Everybody was extremely happy with it. The heating of it as well as the jets and the bubbles were outstanding. It's very much like a spa situation. My daughter got me a wall sconce for the bathroom that has different colors so that when you take the bath, you can make the lights very low and just really relax. I haven't used the tub yet but I'm anxious to use it. I'm looking forward to the bubbles, the heat, and the fact that the tub just allows you to really relax.
Hi Sheri, thank you for leaving a review! As the leader and best-known brand name in bath design, Kohler Co. is proud to have upheld our reputation for delivering outstanding products and excellent customer service.
We are so happy that your grandchildren had fun using your KOHLER Walk-In Bath and that everyone is happy with it. We hope you can soon relax and enjoy the jets and hydrotherapy features to create a spa-like experience at home. Have a nice day.
Reviewed July 31, 2020
Kohler is great. I checked Kohler's record out and I checked out a lot of the individuals. I own a bail bond agency, so I checked all of them out. The salesman who came out was great. He stayed here for three hours, he took all the pictures and measured everything. Then somebody called me and we said what time the people will be here. We said eight o'clock, they were here at eight o'clock, and they were through by 3:00. They cleaned up everything, even back in the hallway, which I didn't need to. They had it covered up. They picked up their trash in the front yard. Two of my neighbors came over and looked at the tub while I was still sitting out on the parkway, and they said they're gonna call and get one.
The installers explained what they were going to do, but what amazed us is they had to take a little part of a wall out or move something over something. My wife had already made arrangements, but they told us they were going to get some paint back and they fixed it back. They brought a little can of paint with them. They were most organized. I have a lot of work done. I'm 87 years old, and they're the best group of people that put the job. We have not had any trouble at all. They told us how to use it, too. My wife likes it. She hurt her knee and she couldn't step over in a bathtub, and she tried to just get around it. That was why we bought our Kohler. And she said, "I have no trouble getting in or out, and I feel safe when I'm in it, and I feel safe when I try to get out."
Hi Bobby, thank you for your review! It’s wonderful to hear that you had a positive, efficient sales and installation experience. We are glad that your installation team was organized and skilled when installing your KOHLER Walk-In Bath, ensuring they were respectful of your space. We are so happy that your wife feels safer using the new walk-in bath and hope you both continue to enjoy for many years ahead. Take care.
Reviewed July 30, 2020
I've had several Kohler products, my sink in the kitchen and one of my toilets, and I've been really happy with the way those things have worked out. So, I thought, “Well, I'll just continue that way.” Kohler's customer service is also very good. The man was very knowledgeable about the tub itself and when they'd be able to put it in. The workmen took just one day to remove the old tub and put that new one in. They were very careful about me. I'm elderly, and I'm also on chemotherapy, so they had to wear their masks and stay as far away from me as they can or could.
I like the product really well. I take a shower on some days and then some days I use the tub. It depends on what my day entails after getting dressed in the morning. I like to have the extra time to use the tub. A quick shower is something you do when you got to do something. But I like to use the tub. I wanna sit there and relax and not be pushed for time. The only thing is these tubs are a lot bigger than you assume they are by looking in the catalogs. They're much taller. I was surprised when they brought it in because I'd never seen one in real life.
Hi Sharon, thank you for your review and for being a loyal Kohler customer. We are glad that you had a positive sales and installation experience, especially that you felt safe throughout the process. We are thrilled that your KOHLER Walk-In Bath has provided you with the convenience and comfort you deserve. We hope you continue to enjoy it for years to come. Have a nice day.
Reviewed July 29, 2020
I love my new Kohler walk-in bathtub. The sales rep knew what he was doing. He was very good. He did a great job without messing my whole house up. The installation went well. It all was accomplished in the same day. I was pleased because they had told me it might be part of couple of days. I'm pleased with the tub. The only thing I noticed in my paper now is Kohler’s advertising like 50% off. I thought did I buy a tub too soon?
Hi Cecil, thank you for your review. We are glad you had an informative sales meeting and a fast installation experience. Our offers change monthly, so if you have a question about one, please contact your KOHLER Authorized Dealer for details. We hope you are enjoying your KOHLER Walk-In Bath and hope you continue to do so for many years. Have a nice day.
Reviewed July 29, 2020
I had two knee replacements and I couldn't get my bathtub anymore. A gentleman came and explained everything about Kohler Walk-In Bath. He was very professional and I bought the tub. The installation was fabulous. They were so nice and they were through at one o'clock. I get in the tub and I'm so relaxed. The seat is not heated but the back is. I also love the jets. The tub has helped my back a little bit.
Hi Barbara, thank you for your review. It's wonderful to hear that your salesperson and installation team were knowledgeable, courteous and efficient. We are glad that your KOHLER Walk-In Bath has provided you with the safety you deserve. We are thrilled that you can relax and relieve tension in your back with the jets and other comfort features, and hope you continue to enjoy your walk-in bath for years to come. Have a nice day.
Reviewed July 27, 2020
I liked Kohler’s lifetime warranty and the sales rep was very personable, polite and informative. The best thing I liked about him is that he presented all the information without pushing you into trying to make a decision. He put it out there and then you decided whether or not it was for you. So, he was great. My husband liked the guy who put in the walk-in tub for us. He was extremely neat and did a great job of cleaning up. I love the little shower wand. It’s got the big one that's handheld right there in it, which is my favorite.
Hi Paulette, thank you for your review. We are glad that your sales representative was polite and informative and your installer was neat and courteous of your space. We are thrilled that you are enjoying the multifunction handshower, and hope you continue to enjoy your KOHLER Walk-In Bath for years to come. Take care.
Reviewed July 26, 2020
I had back surgery so my legs aren't all that terrific. Getting in and out of the tub is easy. I had a sit-down shower but it was difficult to get in and out of. We went with Kohler because of their name and I bought the bathtub from them rather than the sales person. He was arrogant and high-pressured. On the other hand, the installation guys were top drawer. They were great people. The bathtub is about the same as everybody else's but you can't comfortably put both arms inside the thing without being squeezed. It needs to be six inches wider. Other than that, it's fine.
Hi Jack, thank you for your review. It's wonderful to hear that you had a positive installation experience. We are thrilled that your KOHLER® Walk-In Bath has helped you feel safer entering and exiting the bath.
Our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience, and we appreciate your feedback.
We hope you enjoy your new walk-in bath for years to come. Have a nice day.
Reviewed July 25, 2020
The sales rep was very nice, helpful and knowledgeable. Everything went well as far as the installation. However, they had a piece that they want to come back out and fix and they haven't. The knobs close in the same direction. Right now, one will close to the right and one will close to the left. But I like the style of the tub and its features. It's easy to get into and out.
Hi Bettina, thank you for your review. We are glad that you had a positive sales and installation experience. If you are still waiting for assistance with the knobs on your walk-in bath, please contact your KOHLER Authorized Dealer or call Kohler Customer Service at 1-800-4-KOHLER. We hope you enjoy your walk-in bath for many years ahead. Thank you and have a great day.
Reviewed July 24, 2020
When Kohler came to my house, I really liked their approach and that was what made me go with them. I like their products too. They have, as they said, the best product in the market. They demonstrated exactly what they had. The sales rep told me the pros and cons to having the tub. He told me the dimensions and said that it would fit in my bathroom. He also told me the history of the company and it worked out pretty good.
They came for the installation and were very kind. With the epidemic going on, they wore their mask. They came in and explained exactly what was gonna happen. They got to work and did it. There was a situation because we had to drop the electricity. It was a little bit rough for them to figure out a way to get the electricity down to the box. Aside from that, everything worked out okay. They got the job done pretty quickly. They cleaned up and made sure that everything was exactly the same as it was before. The bathroom looks really nice. I took pictures of it and even posted it on Facebook.
I would recommend them. The cost of the Kohler is going to stop some of the people that I would normally recommend, but for the most part, what they were able to give us is amazing. My mother is 81 today and the tub was something that I really needed to have for her for her safety. She got in there and turned on the bubbles and it worked out really well for her. She really likes that. The option of taking a shower is another thing that she has. It is really great. She doesn't have to worry about slipping. She could take her shower if she wants to or she can take a bath, sit there and relax as long as she wants.
Hi Thomas, thank you for your review! We are glad that your sales representative was informative and thorough. We are delighted that your installation crew followed proper safety precautions, worked efficiently, and cleaned up your bathroom afterward.
We are thrilled that you are pleased with the design of your KOHLER® Walk-In Bath and the safety and comfort features that provide your mother with peace of mind. We hope your mother continues to enjoy the walk-in bath for years to come. Take care.
Reviewed July 23, 2020
I decided to get a Kohler walk-in tub because it fit my needs. Their rep was fine. During the installation, the crew had to widen the door. They did the installation in one day. So far, I like the it's convenient getting in and out of the tub.
Hi Anthony, thank you for your review. We are so glad that your new KOHLER® Walk-In Bath has helped you get in and out of the bath with ease. We are glad your installation crew was quick and efficient. We hope you enjoy your new walk-in bath for years to come. Have a nice day.
Reviewed July 19, 2020
Kohler was the best because they have been doing it longer than the others and my husband works with a company that used to sell some Kohler products. The rep was very good and it was wonderful dealing with him. He explained everything to me and I didn't have any doubts about it. We live in Thomasville, North Carolina and a man and his son came for installation from near Raleigh, which is a good ways away. They were here at 8:30 in the morning and by 1:30, they were finished. They didn't leave a mess and they did everything perfectly. They were fantastic.
I'm petite and I probably weigh between 110 and 115 so I don't always fill the tub all the way up as much as it should be because I feel like I'm using so much water and it comes up. It has jets on the bottom and usually, I'll put a little bit of bubble bath in and it's just a good experience. I have a lot of problems with my back and the feature that gives you the heat on the back helps a lot. There's a booklet that comes with the tub and it tells you what to do and tells you how to clean it. It says to use something that you can spray on that you wipe off and then wipe with a wet cloth. I try to wash off a little bit and I don't want too much soap debris in the walk-in. I was waiting until I could get some things that I needed to clean it, but it needs to be cleaned right now.
Hi Gail, thank you for your review! We are so glad that your sales representative was informative and your installation team was prompt and respectful of your home. We are thrilled that your new KOHLER Walk-In Bath has provided you the relaxation and back pain relief you deserve. For more information on how to clean your walk-in bath, read our blog post at www.kohlerwalkinbath.com/blog/how-to-clean-your-walk-in-bath/. We hope you continue to enjoy your walk-in bath for years to come. Have a nice day.
Reviewed July 18, 2020
I like the shape and the stability of the tub of Kohler. My experience with their reps was great. They were very knowledgeable, friendly and told me all about it. They came in and took out the old one and put in the new one. The only problem I had is the shower attachment, the position of it is such that it's difficult to take a shower. Also, the installers weren't very good at drywall work. But other than that, they were good. I love the tub and I really like the heated back of the seat.
Hi Nancy, thank you for your review. We are glad that you like the design and safety features of the KOHLER Walk-In Bath. We are happy that your sales representative was knowledgeable and friendly. We sincerely apologize for any inconvenience that occurred during installation. We hope you continue to enjoy your walk-in bath and heated backrest for many years to come. Take care.
Reviewed July 17, 2020
I liked their product and I liked the man who came out to our house and talked to us. Two installers came out and they were both fantastic. I really couldn't believe what a good job they did. I have arthritis but I'm not afraid now to get in and out of the tub. It's safe.
Hi Jackie, thank you for your review! We are glad that you had a positive sales and installation experience. We are so thrilled that your new KOHLER Walk-In Bath has provided you with a safer and easier bathing experience. We hope you continue to enjoy your walk-in bath. Take care.
Reviewed July 16, 2020
They came out and did the sales thing. It was a little pushy. I wasn't expecting to buy that day, but I did and I'm real happy with what I've got. But I wish the tub was cheaper. It was real expensive. I really like the guy that installed it. He did an incredible and professional job. The tub is so comfortable. Whenever I use it, I love it. I got it so I can relax in it, and it's really enjoyable to relax in that tub. It's easy to get in and out of it also. You can read about the tub at Kohler and you can get reviews on it and then compare it to others and see what you think. It's a good product. It's made really good. I like the feel of it and it feels nice and solid and easy to clean. Everything that was advertised is true.
Hi Robert, thank you for your review. We are glad that you are happy with your new KOHLER Walk-In Bath. We are thrilled that your KOHLER® Walk-In Bath has provided you with the comfort, safety, and quality you deserve. We hope you relax in your new walk-in bath for years to come. Have a nice day.
Reviewed July 15, 2020
Kohler is the best company. They had the best deal. The rep that came out was excellent and nice. The installation was good too. They came at 8:00 and they were done by 2:00. The quality of the work done was very good. I only have one complaint. The tub takes too long to fill. But I like everything about it.
Hi Janet, thank you for your review! We are glad that you had a positive sales and installation experience. We are sorry to hear that you are experiencing long fill times for your KOHLER Walk-In Bath. Our walk-in bath's drain was designed with Fast-Drain Technology to ensure it was one of the fastest on the market. While you wait for your bath to fill and drain, we recommend you use the Bask® heated backrest to stay warm and comfortable. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed July 14, 2020
The sales representative was professional and everything went fine with the installation. The contractors that came out did very well. They did a great job and I'm satisfied.
Hi Gary, thank you for your review! We are glad that you had a positive sales and installation experience. We are thrilled that you are satisfied with your KOHLER Walk-In Bath and hope you continue to enjoy it for many years ahead. Take care.
Reviewed July 13, 2020
Only one person came out to do the installation and my dad had to help out a lot. But the installer did his job and the tub was installed in one day.
Hi Norma, that you for your review! We are glad that your KOHLER Walk-In Bath was installed in one day. We hope you continue to enjoy your new walk-in bath for years to come. Take care.
Reviewed July 12, 2020
Kohler Walk-In Bath was top of the line. It was like the Cadillac of bathtubs. I was making inquiries and I just wanted a brochure to look at it, originally, but I had to go through one of their franchisees and have a salesperson come out. The installation team was nice and very professional. I had problems with some jets. They didn't want to turn on but they came out and adjusted all that for me. Overall, I'm happy with Kohler.
Everything has been good with the bathtub. I have a bad back and bad knee and I put the jets on when using the tub. I usually have to press the button twice for the jets to come on. But one day, when I was cleaning it, I was standing outside the tub and I only had to press it once. So, I need to look and see if I need to be more forceful to get it for the first time. It would also have been better to have stainless steel instead of having all plastic in there for the jet.
I'm not happy with the finish on the seat and the floor. I would have just kept the finish as smooth but I knew that they were worried about people slipping. The finish would get gray and I couldn't clean it. If you tried to scrub it the finish comes off. I called them on that and the guy came out and scrubbed it with a sponge that I gave them. So I bought a bathmat and cut it in half and I sit on part of it. I also cut around the drainage plug on the floor. If I didn't have that mat down and picked it up periodically, I'd have a major problem on my hands. I'd be taking the finish off and I didn't wanna do that. Also, the door opening outwards instead of inward and having two drains could be nice.
I'm gonna call them today about the electrical because my breaker keeps flipping when I put my hair blower on. I need to call them and see if it's their problem or my problem. They are connected to the same line and they split it and something may not be right. They've been in the panel box last so I should call them first. I also had my shower redone and they put a little trim around the tub. So they may need to come out and recaulk it.
Hi Cynthia, thank you for your review. Our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience, and we appreciate your feedback. We apologize for any inconvenience you may have experienced with your new KOHLER Walk-In Bath; however, we are confident your KOHLER Authorized Dealers will be able to quickly address and resolve all of your concerns. We are glad that you are overall happy with Kohler and hope you continue to enjoy your walk-in bath for many years to come. Take care.
Reviewed July 11, 2020
For therapeutic purposes, I got a Kohler walk-in tub. The sales rep was very good and the installation was excellent. The installers were courteous. I like everything about my tub. I had high expectations and it exceeded my expectations. I would wholeheartedly recommend Kohler to anybody.
Hi Richard, thank you for your review! We are so glad that you had a positive sales and installation experience. We are thrilled that your new KOHLER Walk-In Bath has exceeded your expectations and has demonstrated the quality of Kohler products. We hope you continue to enjoy your new bath for years to come. Take care.
Reviewed July 10, 2020
I saw Kohler on the internet when I was looking for tubs. The Kohler guy and the salesman were both here at the same time. Both of them were very nice. I had a good experience on the whole, but I'm still waiting on my towels. They took my money. They're supposed to send me a set and they're advertising that. When the reps were here, they took all the information and they said they were gonna turn it in to the office. That's been a while. Otherwise, I'm happy with everything else like the installation and the walk-in tub is working fine.
Hi Allen, thank you for your review! We are glad you had a positive sales and installation experience and that you are enjoying your new KOHLER Walk-In Bath. We apologize that you were never offered the free set of Turkish Bath Linens during your quote appointment. We encourage you to contact your KOHLER Authorized Dealer to receive your voucher. Thank you and have a nice day.
Reviewed July 9, 2020
I answered an ad on the internet and a salesman came. He was a really nice guy and was really good. We had a good visit and he totally convinced me that this is the one. The installation was great too. They did a great job and did it really quickly. I really like the jets in the tub. But I'm a little bit disappointed. I don't know if there's something I haven't figured out with the heating. After you put the water in and the jets are going, it cools down. It's rather cool and not very warm. I just haven't got around to calling Kohler about the matter. That aside, I feel a lot safer with my walk-in tub. I could get in and out of the tub very easily.
Hi Blair, thank you for your review! We are glad that you had a positive sales and installation experience. We are thrilled that your KOHLER® Walk-In Bath has provided you with the comfort and safety you deserve with the hydrotherapy jets and low-entry.
Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank in order to maintain the preferred water temperature in the bath. This ensures a comfortable, shoulder-height soaking depth while you bathe. Plus, while you wait for the bath to fill and drain, we recommend you use the Bask® heated backrest to stay warm and comfortable.
We hope you continue to enjoy your new walk-in bath for many years ahead. Take care.
Reviewed July 8, 2020
We're familiar with the Kohler brand and we thought that their walk-in tub would serve us our needs the best. The purchase experience was all very good and the installers were very cooperative. But we are not very happy with our walk-in tub and some of it is our fault. We've used it twice since we've had it. My husband is the one who wanted it. He is 6'2" and the tub is too short and shallow. And so, it has not filled our needs. We thought of it more as a soaking tub or a hot tub that you could get down into but you really can't. I don't know if they could have informed us more or we could have asked more questions. I don't blame the salesman. But it was a very expensive venture. I just wish that perhaps Kohler had a little more questions about what our use for the tub was. I don't know how we would have resolved it. The tub probably serves great for a lot of people but not for us.
Hi Marlene, thank you for sharing your feedback. We are glad that you had a positive sales and installation experience. We also sincerely apologize for any confusion regarding the dimensions of the KOHLER Walk-In Bath, as well as not providing you with the information you needed to aid your purchase decision. Our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience, and we appreciate your feedback. Thank you again for sharing your story, and have a nice day.
Reviewed July 7, 2020
The sales guy that I dealt was very good. He seemed to be very thorough. The installers were pretty good as well. They came in and did their work. They kind of knew what they would do to a certain degree. It seemed like they've done it before. But I was a little bit disappointed after the fact. They had issues but they did make it good. There were two items that took place. The shower base curbing was installed wrong and the base was off level a little bit. I wanted the issues fixed, so Tundraland came in and they had to take a wall down to reinstall the curb. They did work well to get it fixed. They fixed the curb but the level of the base is still a little off. Other than that, the walk-in tub had everything we wanted it to have.
Hi Bernard, thank you for your review. We are glad your sales representative and installers were knowledgeable and professional. We are sorry for the issues you experienced during installation and the inconvenience they caused. We are very pleased that your KOHLER Authorized Dealer returned promptly to remedy the situation. We hope you continue to enjoy your new walk-in bath for years to come. Take care.
Reviewed July 6, 2020
We wanted to have a walk-in bath because of my wife. We were just looking at somebody to install it. We were finding one, so whether it was Kohler or it could have been somebody else but we were gonna get one anyway. The rep of Kohler came over here and it looked good and we decided to go with them. My experience with their rep was perfect. He said how many steps, what we had to do and what they were gonna do. He showed me pictures.
The installation was great too. The installation guys came in and measured everything and put it up. The electrician was here too. He came later on that day. But he couldn't do anything 'till I get the tub up. But they got it in and everything is fine. He came back the second day and he did the finishing work on it. He was out of here by noon, so it was perfect. They really didn't waste any time at all.
To me, it looked like it was here when the house got here. It look good. He added some extra touches to it, curtain and a little cabinet here, making it easier for her to get her stuff that she needs. All in all, it was a good job. It works fine too, I haven't had any problem yet. My wife enjoys it ‘cause she can sit in here and the water just comes hit her back. She feels refreshed. The shower part is good. She just loves everything about it.
Hi Willie, thank you for your review. We are happy to hear that your sales representative was informative and your installation team was efficient and attentive to your wife's needs. We are so glad that your new KOHLER Walk-In Bath has allowed her to relax and feel refreshed. We hope she continues to love it for many years to come. Take care.
Reviewed July 5, 2020
The people from Kohler that I spoke with were very good. It took them two days to install the tub. Since having the tub, it's helped.
Hi Roger, thank you for your review. We are so glad that your sales and installation experience was professional and quick. We are so thrilled that your KOHLER® Walk-In Bath has provided you with the comfort and safety you deserve and hope you enjoy it for years to come. Have a nice day.
Reviewed July 4, 2020
A friend of mine suggested that I use Kohler and the salesperson who came out was very good. He sold me on it to buy the more expensive one. He was relaxed, explained things well and wasn't pushy at all. The installers did well and they got everything going for sure. They had an accident while they were here where one of them fell through the ceiling but he wasn’t hurt. I was sitting in the living room watching him come through the ceiling. I was on the other side and he ended up on my couch. There was a lot of mess in my living room and upstairs but they did fairly well cleaning up. They did a great job. I like the jets as well as the heated back thing.
Hi Sandra, thank you for your review. We are glad you had a positive sales and installation experience, and are beyond grateful that everyone was okay after the incident. We hope you continue to enjoy your new KOHLER Walk-In Bath and its heated backrest. Take care.
Reviewed July 4, 2020
I saw Kohler on the television that I've been researching it for several years, and we never decided to do it. So, I went to have them come out. The salesman was very nice and very professional. It was Taylor Construction that did the job. Unfortunately, I went to their showroom 'cause I was concerned about the size of it, and I didn't like the size of the tub. So, we upgraded to an American tub that was larger. The other one was too narrow for me. Chase was the person they sent out and several other people. Everybody was very professional and very kind. The job was done in a very workmanship and professional manner. It was just good. We also had put a Kohler shower in and the shower is outstanding.
Reviewed July 1, 2020
After our check cleared, they again submitted it as an ACH payment, helping themselves to an extra $17k. We are fighting to get this reversed but they have our money in the meantime and we can’t afford this loss!
Hi Terri, we are very concerned to hear about your purchase experience and sincerely apologize for the inconvenience. A Kohler representative will contact you soon to address your concerns with payment. If you still require assistance, please contact your KOHLER Authorized Dealer or call Kohler Customer Service at 1-800-4-KOHLER. Thank you and have a great day.
Reviewed June 29, 2020
We felt that a walk-in tub would help us with some of our aches and pains so we looked into it and we got it. The sales reps were very accommodating and very clear about what they showed us. And then, the installers did a good job. They had special things to get it to work the way they wanted to. But they did, they stuck with it, and then when they were finished, they cleaned up in really fine shape. The tub is very comfortable and hot, nice warm water, and the circulation is good. Easy in, easy out. We're very satisfied and look forward to getting back to the tub on fall.
Hi Larry, thank you for your review! We are so glad that you had a positive sales and installation experience. We are thrilled that your KOHLER® Walk-In Bath has provided you with a warm, soothing soak to alleviate some of your aches and pains while allowing you to enter and exit the bath with ease. We hope you continue to enjoy your walk-in bath for many years ahead. Have a nice day.
Reviewed June 20, 2020
My husband has been looking at a walk-in bath for a couple of years and he finally decided to do it. He likes it because he's starting to have a lot of issues with movement and pain. Also, he likes to soak in the water. The service people that did the installation were really good. They were nice and friendly, and they listen to you.
Hi Glennis, thank you for your review! We are so glad that your husband decided to invest in a quality bathing solution. We are thrilled that the KOHLER® Walk-In Bath has helped relieve some of his pain and providing him with a relaxing soak. It's great to hear that your installation process with the support of a friendly and attentive installation crew. We hope you continue to enjoy your walk-in bath for years to come. Have a nice day.
Reviewed June 14, 2020
Installation of the Kohler tub went well. It didn't stress me out. I stayed up all day. I usually get a nap in-between, but they were going in and out my house. But they did fine. I love the tub to death. I like everything about it. People that come in my house and see it, they'll be like, "I wanna get one." I say, "You couldn't afford it." They are like, "$22,000 is too much for a bath that you don't want now and then." But you choose anything good, you got to pay for it. You buy yourself one and you get somebody to install it, but it's not gonna come with a lifetime warranty. It start leaking or doing anything else, you can't get that person to come back out and redo it 'cause they won't know anything about it. But I got the best thing going.
Hi Betty, thank you for your review! We are so glad that your installation experience was positive. We are thrilled to hear that you are loving your KOHLER® Walk-In Bath and decided to invest in a quality bathing solution. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed June 10, 2020
I have been talking to my husband for the past year and we finally decided to do the whole bathroom. I said that this is what I want, so we did it. Kohler is something you hear about your whole life. I have bad knees and I wanted something I could get in and out of much easier than a regular bathtub. The sales representative and installation went pretty smoothly for the most part. It took about three weeks to get the whole bathroom done -- they did the floors and the shower, too. It is nice to sit there in my walk-in bathtub when it fills up. It is incredible. It takes a long to fill, but, you expect that with the size of the tub. I have family come visit and everybody have to use the bathtub. It was like a soul train line waiting for this tub, and everybody loves it. They used to come visit me because I have a big backyard pool. Now, they come visit me for the tub. Overall, it is an excellent purchase.
Hi Maria, thank you for your review! We are so glad that you had a positive sales and installation experience. We are especially thrilled that you, along with your family when they visit, love the KOHLER Walk-In Bath. Here's hoping for many more years of enjoyment. Take care.

Reviewed June 7, 2020
The Kholer sales reps were professional and easy to get along with. I felt like it was a better fit. I got it for my wife. The installers were very nice. However, the installation took longer than what they anticipated. I’m in a custom home and they removed the Jacuzzi and they set the tub into place. They put a type of board that looks like marble, but it’s not. It’s cheaper. It would have been nice if they said that they need to have a tile person or somebody come in there and do it where it looks right. I will have a guy come out Saturday and have every bit of that stuff removed. Overall, my wife loves the walk-in bath.It’s a great tub. It works great. It fills up fast enough and the water drains out good.
Hi Stan, thank you for your review! We are happy to hear that your sales representative was courteous; however, we sincerely apologize that your installation experience was unsatisfactory. We are so glad that your wife is enjoying the KOHLER Walk-In Bath and hope she continues to do so for many years to come. Take care.
Reviewed June 6, 2020
We liked the idea of a walk-in tub for a variety of reasons. The salesman had a presentation. He did such a great job that we just decided to buy Kholer. The installation went pretty well. It took three days rather than two, and that was because the plumber that they sent was not particularly obliging as far as their schedule went. We like everything about it. We like the hydro jets and the air jets. However there is a small defect in the tub that I sent an email about. There is little crack in the surface of the fiber glass on the hinge towards the top. Also, It sure uses a lot of hot water. The team did everything that they’re supposed to do to maximize my hot water but it’s still not quite enough. Other than that everything was fine.
Hi Fred, thank you for sharing your feedback. We are happy to hear that you had a positive sales and installation experience. We are so glad that you are enjoying your KOHLER Walk-In Bath, along with its hydrotherapy and air jets.
We have reached out to your KOHLER Authorized Dealer to follow up on your email. A representative will contact you soon to address your concerns with your walk-in bath. Thank you and have a great day.
Reviewed June 5, 2020
The gentleman that came out showed up on time. He gave me the demonstration and showed me the video. He was very knowledgeable about giving me the information that I needed and I liked that. I also like the fact that I can get in the Kohler. I have bone-on-bone in my hip and I’ve got numerous problems so that works really well for me.
One thing I have a problem with is the grab bar is chrome and it’s slick when the hands are wet. Somebody told me that like the steps that go down into the hot tub, there’s a tape they put on there for that. I thought I would just look into getting that. Also, there may be not much coating on the floor and that’s another problem for me. I thought I’d get one of those mats that could put down and that would solve that problem. Another thing is I have small hands and that showerhead is awkward. I take a washrag and tie it around there because it’s also slick. Those are the things I need to do something about but they're solvable.
Hi Mary, thank you for your review! We happy to hear that your salesperson was prompt and informative. We are thrilled that your new KOHLER Walk-In Bath has allowed you to enter and exit your bath easier. Our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience, and we appreciate your feedback. We hope you enjoy your new walk-in bath for years to come. Have a nice day.
Reviewed June 4, 2020
The salesperson explained and measured up everything. He told us what it was gonna cost and what would be done. I asked a few questions and he answered them very satisfactorily. The installation went okay. We had a little problem with one of the panels. It wasn't sealed upright and had to cut some of the clips off of the back. They came out and put a velcro fastener on there to keep it in place. But if I had known what they were doing, I have a workshop and I coulda cut a piece of plywood, it would've worked. It was to reinforce the forward edge against the wall of the pull-off panel by the faucet itself. They trimmed the tub to get that panel in. The lip was really narrow and so they put 2x6 in there and it was secure as it could be.
What impressed me was the warranty. The heating on the seat sometimes go out and I asked what would happen then. He said that I'd get a whole new tub and it's guaranteed for life no charge as long as I own the house. I also asked about the faucet getting plugged up with little granules that come out of the hot water line. He said to call them and they'd come out and repair it with no charge. They don't want us touching it. I was really pleased with it. I got it for my wife and she liked it. She has used it a couple three times and it relaxes her. The jacuzzi and the bubbles wear her out and make her really limp. I've told several people about Kohler.
Hi Joseph, thank you for your review! We are glad that your salesperson was informative; however, we sincerely apologize for the inconvenience you experienced during the installation. We are pleased that you have peace of mind with our Lifetime Limited Warranty. We are thrilled to hear that your wife can relax and enjoy the hydrotherapy and air jets of your new KOHLER Walk-In Bath, and hope she continues to do so for many years to come. Take care.
Reviewed June 3, 2020
The salesperson from Kohler was nice although I wish I asked more questions. He was not as knowledgeable as I thought he would be. He ran over some of the details of the walk-in tub and he had a little DVD player there that played a little movie but there wasn’t a whole lot said about everything. I was not happy with the installers. They didn't follow procedure on a lot of things. When they had to cut out the other tub and it was fiberglass tub, they didn't put up any plastic. Also, the guy knew what he was doing but he wasn’t a very detail-oriented person. He was there to get it done and get out. It was just the way he did things. You can tell if someone is more oriented to really doing a really knockout job and paying attention to details.
The toilet is still sliding all over the place. I got tired of messing the thing and it gets to the point where you don’t wanna call them back anymore. It goes back to taking shortcuts any way he could. After he put the toilet in, it leaked and he had to come back the next day. He brought the next toilet and put it in, then he was taking a picture and getting ready to leave. I went over there and kinda checked it a little bit, and I said that the toilet was rocking. It kinda upset him a little bit, and so he started banging around with his tools. I thought maybe that he had finished or had gotten it, but then by that evening, it was moving all around.
Blain, a supervisor of some type came through. He acted like he really cared and he wanted to do everything. He got upset that they hadn't put down the plastic and they had tools all over the cabinets. He had a talk with them and he followed up a couple of different times. So, I have high praises for Blaine but I wished he could’ve done it all. I told him that I didn’t want to get anyone in trouble or fired but I know he was trying to run a top-notch thing. And when you’ve got people that’s taking shortcuts and any way to do it to get out of the door, that’s not good.
I do like the walk-in tub and I’m so happy with it. It’s not something that I had to have right now, but I’m one to plan for the future. I was tired of the old blue Whirlpool tub I had in there and had been aiming to do that for a long time. People think that you’re gonna have to sit in the tub freezing while the water is draining but the sales rep told me how it would drain faster and it would do this and that, and it did.
Hi Denise, thank you for sharing your feedback. We sincerely apologize for your disappointing sales and installation experience. We take these matters very seriously, as we only partner with trusted and reputable local dealers. We have forwarded your comments to your KOHLER Authorized Dealer for further follow-up. We are glad that a supervisor was able assist you with professionalism afterward.
We are thrilled that you are enjoying your new KOHLER Walk-In Bath, along with its fast-drain technology which ensures a comfortable soak from start to finish. We hope your walk-in bath helps you age in place gracefully for years to come.
Reviewed June 2, 2020
I had a company come in and they said that my bathroom was 2 inches smaller than what they needed to put the tub in. But the salesperson at Kohler who was very professional told me that they could put one in. I would need a larger hot water heater though. I had a 40-gallon tank and I would need a 50-gallon one. She explained that with the tank with the whole 50 gallons of water, it would take about 48 of those gallons to take a really good hot bath. That sounded good to me.
The lady that came out did the measurements and said everything would be good. The electrician came out too. At first, we were waiting on the hot water tank. It had to be oblong instead of a round one. The oblong is better out. They fit it right where the 40-gallon was and put the 50-gallon in. They knew what they were doing.
The installers I had was a father-and-son team. They introduced themselves and told me that they were gonna have to cut my water off and it would be off for maybe an hour or two hours. They would let me know when they cut it off and when they got it back on. They were good. They told me what they are doing and why they were doing it. They installed the hot water heater then they installed the tub. They then filled it up and one of them showed me what all the bells and whistles were. I can take a bath in there and take a shower as well. My favorite feature is the massage on my back. The back and seat are also heated. I love it my tub and I take more baths now. I'd tell friends they'd better get one of these.
Hi Johnny, thank you for your review! We are glad that you had an informative and courteous sales and installation experience. We are thrilled that you are enjoying the hydromassage jets and Bask® heated backrest. We hope you continue to love your new KOHLER® Walk-In Bath for years to come and do share your experience with your friends. Take care.
Reviewed June 1, 2020
Kohler has a good track record of having quality plumbing things, so that was our reason for going with them. Their sales rep was very thorough, very courteous, very persuasive and good. He came, spent at least three hours in explaining the benefits of the bath and the procedure for installation. The installation team was on time. They did everything except put several scratches in the paint. But I can understand that because of having them move the old tub out and the new one in, but the installation went extremely well. They were very courteous and answered all of my sister's questions about it. I’ve used it a half dozen times since we got it and I like that the jets give me some stimulation.
Hi John, we appreciate your review! Thank you for trusting in the quality of Kohler. We are glad that your sales representative was courteous and informative, and your installation team was prompt and knowledgeable. We are thrilled that you are enjoying your new KOHLER® Walk-In Bath with its hydrotherapy jets, and hope you continue to do so for many years ahead. Take care.
Reviewed May 31, 2020
Kohler is an old and trusted company so we chose them. The sales rep was fine and very professional. And the installation crew was great. They did their job and were gone in about six hours, no mess or anything. The Kohler tub is very convenient for older folks that can't lift their legs like they used to. I really like the shower feature. We had a shower in our older tub but this is nice. We sit and relax, take our time, and use the jets to feel good. It's refreshing.
Hi Dana, we appreciate your review! Thank you for trusting in the quality of Kohler. We are glad that your sales representative was professional and your installation crew was efficient and respectful of your space. We are thrilled that your KOHLER® Walk-In Bath has provided you with the comfort and safety you deserve. We hope you enjoy your new walk-in bath with its shower and hydrotherapy features for years to come. Have a nice day.
Reviewed May 30, 2020
I’m an elderly person. I can’t get in and out of the tub and I wanted something that was comfortable for me. It was good with Kohler's sales rep and the installers were very professional. Having the walk-in tub, I can take a bath and get up without falling and I don’t have to bring the water all the way up to do the waterfall and all that stuff.
Hi Jacquelyn, thank you for your review! It's wonderful to hear that you had a positive sales and installation experience. We are so glad that your KOHLER® Walk-In Bath has provided you with the comfort and safety you deserve. We hope you enjoy your new walk-in bath for years to come. Have a nice day.
Reviewed May 28, 2020
A walk-in bath is something that I've been wanting to do for a while. I talked to another company but we could never get a good date. They were gonna have to come out and look at the area before they could give me a price. Something was going and then I would have to be here for that. I called Kohler and they were able to zoom, look at the area and give me enough information to go ahead and get it started because I wanted to, for my back and my joints. I had a lot going on at the time and we were able to get it done by phone. It was smooth. I didn't know anything about as far as the tubs and I just took a chance.
The first time the installers came, it was raining so, they left and came back. The second time, they came on a Saturday morning and the gentleman and the guy that was with him had done it enough to know what to do to get the job done. It took them all day but I was satisfied with the final product. I like the jets and since the tub is not enclosed, the shower would have to be handheld for it to work. You couldn't have the shower in a fixed position, so I like that about it.
I am able to relax in the tub after being busy all day. I'm retired now and when I was working, I climbed stairs for several years at work. Then, I started working in just one area to where I went up three flights of stairs and stayed 12 hours and come down three flights of stairs, and got in my vehicle and come home. I was sitting down then on a chair with rollers on it so, it kinda relieves my back and my knees. When I'm doing my day and getting the rounds, I know when I get home, I can get a good soak in and I'm gonna get a good night's rest out of it. The tub is expensive but once I get it paid, it'll outlast me. It's just like moving into a brand-new home that you got 30 years to pay for. You're enjoying the house and you got a smile on your face, but 30 years in the back of your mind.
Hi Johnny, thank you for sharing your feedback. We are glad to hear that you had a positive virtual consultation experience. We are glad that the KOHLER® Walk-In Bath has provided you with the safety and comfort you deserve while bathing. We hope it helps you to relax, relieve your aches, and age in place gracefully for years to come. Have a nice day.
Reviewed May 22, 2020
The sales representative that came to my home was very nice. However, the installer knocked a picture off the wall which was right outside the bathroom door. I just glued it back together. The Kohler Walk-In Bath is taking up one-third of the bathroom. But it’s been nice. I’ve used the tub quite a bit, but I didn't turn the jets on because they were wild. Then Kohler was advertised in the paper and they were giving $1000 off. I didn’t get that. They charged me 17,000 and that was an awful lot. If I'd check out the rest of the others, I’d probably get a lot cheaper than them. That’s the only thing I’m not satisfied with.
Hi Patricia, thank you for sharing your feedback. We are glad that you had a positive sales experience and that you are enjoying your KOHLER® Walk-In Bath.
We sincerely apologize for any damage caused during the installation process, as well as apologize that you never received the featured offer of $1,000 off your walk-in bath. We encourage you to contact your KOHLER Authorized Dealer to receive your voucher.
Thank you again for providing feedback on your experience. Have a great day.
Reviewed May 21, 2020
Talking to Kohler's sales agent was an excellent experience. The installation of my product was good but then I need the tech to come back because it's still leaking. Plus, the shower is not movable when I thought it's supposed to be flexible. Despite these issues, they performed satisfactory work. So far, I like the massage feature of my walk-in bath from Kohler as well as the jets and the heat.
Hi John, thank you for your review! We are glad to hear that you had an excellent sales experience and that your installation team was responsive to your needs. We are thrilled that you are enjoying the hydrotherapy jets and Bask® heated backrest of your new KOHLER® Walk-In Bath. We hope you continue to have a safer, more comfortable bathing experience for years to come. Take care.
Reviewed May 20, 2020
We sourced out everybody and sent out emails telling companies that we would like to talk to them about getting a tub put in. Once company told us that it’s 18,000 to 25,000 and that was it. They never sent me more. Kohler was the only one that came back with quotes. They told us what they could do and that they would send someone out to make it available.
The purchase process was fairly straightforward. The salesman came out and evaluated how bad it was going to be to put it to that bathroom. He told me upfront what they were gonna have to do to modify the bedroom door because they had to turn the corner. He worked very hard to get us every discount we could possibly get because we’re both veterans. He also set a schedule up, and kept in touch with us and told us what was going on. Then, when the crew came in to do the installation, it was near perfect. My wife and her mom use the Kohler tub so it’s predominantly for both of them. But my wife just had her knee replaced. So, it’s therapeutic for her completely.
Hi Joseph, thank you for your review! We are so glad that you had a positive sales and installation experience. We are thrilled that your new KOHLER® Walk-In Bath has provided your wife and her mom a safer and more therapeutic bathing experience. We hope you all continue to enjoy your walk-in bath for years to come. Take care.
Reviewed May 19, 2020
When we were renovating our house, one of the first things we thought about was replacing our tub. At the time, I was happy to do it but then I thought to wait until we tore our shower out because that had to come out too. The rep from Kohler told me that the shower had nothing to do with what they were going to do. I told the rep we had time to wait but then the rep said they were gonna do the job right then. The next day, they came and did it and a couple of weeks later when it was time to take my shower out, there were all kinds of problems because the tub had been put in first. We had to tear things out, redo and they had to come back. There was something about the installation of the tub as well as it was not set right. Still, Kohler was responsive and they came back.
Hi Cindy, thank you for sharing your feedback. We sincerely apologize for the issues and delay in completion time during your KOHLER® Walk-In Bath installation. We are glad to hear that our team was responsive and able to remedy the situation. We hope you enjoy your new walk-in bath for years to come. Have a nice day.
Reviewed May 18, 2020
I had a shoulder replacement and it was hard to get in and out of the bathtub. Also, I hate showers. My husband has a bad leg and he is getting a knee replacement. We were talking about a walk-in tub for a long time and getting it done before we have our surgeries. We never got around to it and then, we got a thing in the mail from a known name brand company. They said they could come out and give us free estimate. When they came out, it became real that we didn't want it but we said that if we were getting it, we're getting a Kohler because we have a Kohler Jacuzzi. But it was nice that the man came out and made us more interested. We said okay and thanked him, and we called Kohler.
My husband answered questions online and stuff where he sent an email. Kohler came in and they were meticulous but courteous. They stayed all day so they didn't have to come in the next day. We said that was perfect. They left here like I had no one in the house, except for the dust that was on the furniture, but that was okay.
I still haven't had my hip replacement and it's hard getting in and out of my Whirlpool tub because it's higher than a regular tub. I like the Jacuzzi tub but it's higher and it's harder for me to get in with my hip. So, this walk-in is amazing because it's the best of both worlds. I have my Jacuzzi and I can walk in, and I don't have to hurt my hip. Plus, it's relaxing. If anybody ever says to me they wanna get a walk-in tub, I'm gonna tell them not to go with anybody but Kohler. You get what you pay for. I had a Jacuzzi in my other house and I had 15 years before I moved. The people are still using it, never had it serviced, and it's just amazing. If anybody ever asks you what kind of tub to get, it’s Kohler all the way.
Hi Nancy, thank you for being a loyal Kohler customer and for leaving a review! We are glad that your installation team was courteous and efficient. We are glad that your new KOHLER® Walk-In Bath has provided you and your husband with the relaxation and accessibility you deserve when bathing. We hope you continue to enjoy your new walk-in bath for years to come. Take care.
Reviewed May 17, 2020
I like the quality of Kohler over other brands. They’ve got good products. I really enjoyed the sales rep. He was very thorough and very nice and I really enjoyed the visit. He doesn't make you feel like you gotta do anything. He was just like a family. The installation went great. They got it right in. The only thing different that I would have done is have somebody install something where we could have a shower curtain on it. But we’re gonna do that ourselves.
The water goes everywhere. I’m gonna try and fix it to where we can put the handheld up to where we can shower up under it. Because my dad doesn't like baths all the time. We got it for my mom, but I don't even know if she’ll use it or not. But I used it the other night for the first time and I’ve learned you don't soak down your hair and you don't fill your bath beforehand. You do the bubbles and all that stuff before you do your shower or your initial cleanup because the bubbles go flying out of the tub.
Hi Belinda, thank you for your review! It's wonderful to hear that you had a positive sales and installation experience.
Our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience, and we appreciate your feedback.
We hope your KOHLER® Walk-In Bath provides you and your mom with the comfort and safety you deserve. Have a nice day.
Reviewed May 16, 2020
I like the Kohler brand. I have Kohler engines and some equipment. Usually, it’s good equipment. Their reps were very focused on what they were doing and that was important ‘cause they didn’t waste any time. The installation went smoothly as well. They had a problem. The tub that was supplied to Statewide Remodeling had a crack in it and they didn’t find the crack until they had it fully installed and was testing it. But they repaired it quickly. They got it done in two days. They had it completely installed and they had to reinstall it. I like the deepwater hot tub. It’s like a personal hot tub to me.
Hi Ben, thank you for being a loyal Kohler customer and for leaving a review! We are glad to hear that you had a positive sales and installation experience. We are thrilled that you are enjoying your new KOHLER® Walk-In Bath and hope you continue to do so for many years to come. Take care.
Reviewed May 15, 2020
Kohler Walk-In Bath gave me the best deals and dealing with the salesman was enjoyable. He was courteous, understood situations and he tried to help us the best way he could. He would talk to his supervisor and work things out, and got back with us, which was how we were able to come to an agreement. I liked the installation. That was fun and the guys were very friendly and respectful. I like the jets of the Kohler tub and it’s nice. The only thing they could improve on would be the heater seat option. There should be a timer on that because sometimes, it gets left on, and it just sits there. I’m scared something’s going to burn something up one day. So, after how the jets automatically come on after a certain time, it should turn itself off after a certain time of it being turned on.
Hi Teddy, thank you for your review. We are glad that your sales representative was courteous and knowledgeable and your installers were friendly and respectful. We are thrilled that you are enjoying the hydrotherapy jets of your new KOHLER® Walk-In Bath. Our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience, and we appreciate your feedback. We hope you continue to enjoy your walk-in bath for many years ahead. Take care.
Reviewed May 15, 2020
Kohler makes good stuff. They always have. Their sales rep was professional and the installers were very good. Two guys tore out the old bathtub and put the new one in all in one day. The quality of their work was pretty good.
Hi Jack, thank you for your review! We are glad that you had a professional sales and fast installation experience. We hope you enjoy your KOHLER® Walk-In Bath for many years ahead. Take care.
Reviewed May 14, 2020
I hurt so hard, I can hardly walk at times, and my wife hurts and aches with arthritis. We had a tub we never used. We got a walk-in bath from Kohler. Their rep was very nice and very professional. The installers were nice, knew what they were doing, and did a good job. We like all the features on it. We enjoy it.
Hi Jerry and Phyllis, thank you for your review! It's wonderful to hear that you had a positive sales and installation experience. We are so glad that your KOHLER® Walk-In Bath has provided relief for you and your wife's ailments. We hope you both enjoy your new walk-in bath for years to come. Have a nice day.
Reviewed May 14, 2020
I’ve used Kohler products for years and I had a great experience with them with my tub. I’ve got a bad back and I just had a knee surgery done and looking at another one shortly on the other knee. I needed something other than that deep sauna tub I had. I was having trouble getting in and out of it. The sales rep was very informative, answered all my questions and let me know exactly what was gonna happen. The installation went a lot faster than I thought it would. I figured it would take at least a day and a half but they were only here around five hours. I love my tub. I go in for about 30 minutes at night and I go in and go right to bed. I like that I have the ability to get in and out of it without a lot of pain. It’s very good quality. I’m very happy with the decision that my wife and I made to buy it. Everybody we dealt with has been wonderful.
Hi Dennis, thank you for being a loyal Kohler customer. We are happy to hear that your sales representative was informative and your installation crew was efficient. We are so glad that your new KOHLER® Walk-In Bath has allowed you to enter and exit easier and without pain. We hope you and your wife continue to enjoy your walk-in bath for years to come. Take care.
Reviewed May 13, 2020
I've got a bad back and I figured the whirlpool would help me out. Kohler's sales rep came to the house and we discussed everything. The installers were great to work with. We're hoping to be able to get done in one day and it was close to 10 o'clock when they finally left. They had to come back the next day. As far as my walk-in tub, I like the heated seat and the whirlpool.
Hi Eugene, thank you for your review! It's wonderful to hear that you had a positive sales and installation experience. We are so glad that you are enjoying the Bask® heated backrest and hydrotherapy jets of your new KOHLER® Walk-In Bath. We hope you enjoy it for years to come. Have a nice day.
Reviewed May 12, 2020
We had a walk-in shower put in and we were very happy with it. But for health reasons, we decided that we wanted to go with a tub. We went ahead and went through the local company we already had some experience with. We were happy with the products. The shower they put in was a Kohler material. We were happy with that too. From the time when we decided what we wanted to do, they got started pretty quickly.
Hi Bill, thank you for your review! We are glad that you are happy with your KOHLER® Walk-In Bath and hope you continue to enjoy it for many years to come. Take care.
Reviewed May 11, 2020
A friend of mine got a Kohler tub and she raved about it, so I called them, and they came out. I love my bath. Everything is good. I had a very good experience with their customer service team. The installer got here at maybe 8:30 and by 2:30, he was explaining everything to me. He got busy and got it done right away. I’m so glad that I did it. I love it. I can’t say that it makes my legs, back, or head feel better, but I love it. I’m 100% satisfied. I’m trying to get my girlfriend to get one because she needs one. She’s had knee surgery and all kind of surgeries. I hope she goes with Kohler.
Hi Jo, thank you for your review. It's wonderful to hear that you had a positive sales and installation experience. We are so glad that you love your new KOHLER® Walk-In Bath and are recommending it to your friend for its safety and comfort features. We hope you continue to enjoy your walk-in bath. Take care.
Reviewed May 10, 2020
I went on the HomeAdvisor, and I was looking for people that would install in the area. I called three companies, and Kohler was the only one that called me back. Their rep seemed to know what he was talking about. He wasn’t pushy. He was very polite and experienced. The installers were here quite a while and they were talkative, but they worked hard. So, they didn't keep stopping to chat. I wasn’t chatting along. I just, now and again, went to see if they wanted a drink. They were very professional and very pleasant as well. My father-in-law, who the bath is for, really explained how it works, and it was really nice. It was an overall, very positive experience. We’re pleased with the product as well. We like its comfort and safety because my in-laws can sit down in the bath because they're both unsteady on their feet and have health issues. Overall, it was good in all areas. They also like the shower head that you can put up and down.
Hi Heather, thank you for your review. It's wonderful to hear that you had a positive sales and installation experience. We are so glad that your new KOHLER® Walk-In Bath has provided you and your father-in-law with the comfort and safety you deserve while bathing. We hope you continue to enjoy it for years to come. Take care.
Reviewed May 9, 2020
It took about eight hours to install. I like everything about the tub. We bought it mainly for my mother-in-law who lives with us. For 20 grand, I'm getting my portion of it too.
Hi Steve, thank you for your review. We are happy to hear that the installation process was fast. We are so glad that you and your mother-in-law are enjoying your new KOHLER® Walk-In Bath, and hope you do so for many years to come. Take care.
Reviewed May 8, 2020
The installer did a nice job. I love my Kohler tub. I'm having some trouble with my back. So, it's really helping me there. I like the quality of the tub. I'm really pleased with Kohler's rep too who also did a nice job.
Hi Tom, thank you for your review! We are so glad that your new KOHLER® Walk-In Bath is helping to relieve your back pain. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed May 7, 2020
I had Kohler products in my house. I’m 60 years old, so I’ve known the company for a long time. They have good products. The original rep for the bath that I got for my sons was really great. I liked him. One gentleman came for the installation and he was very helpful and thoughtful. Any question I asked, he answered. The installation took 2 days, but that's understandable. The bath is in my boys’ bathroom and they take showers on it. They really like it. It’s nice.
Hi Randall, thank you for your review! It's wonderful to hear that your installer was knowledgeable and courteous. We are so glad that your sons like to bathe and shower in the KOHLER® Walk-In Bath and hope they continue to enjoy it for many years. Have a nice day.
Reviewed May 6, 2020
I live in a wheelchair so I had trouble getting into the regular tub. I thought that a walk-in tub would be a lot better. We contacted Home Depot, and they referred us to the company, Statewide and got a Kohler. The installers did a pretty good job as far as I’m concerned. I’m perfectly happy with what they did. The tub solved a problem for me however when I’m sitting down in it and it is a little cramped. My elbows keep hitting the sides. I’m about six-feet and about 200 hundred pounds. And it would be nicer with it was a little wider. Overall I’m happy with it.
Hi Gene, thanks for your review! It's wonderful to hear that you had a positive installation experience.
We are so glad that your KOHLER® Walk-In Bath has provided you with the accessibility and safety you deserve. The extra-wide seat of the KOHLER Walk-In Bath is up to 30 percent deeper than most walk-in tubs on the market for the user's comfort.
We hope you enjoy your new walk-in bath for years to come. Have a nice day.
Reviewed May 6, 2020
The guy just said that they would guarantee it from here on out. If I had any mildew or mold issues, that they would fix it without a cost. I got the tub installed in March. One guy came over to do the installation he was very nice. He did a good job. He was very professional. It was a good experience. I live by myself and I fell once around two years ago in my bathtub. That was my main reason for getting the walk-in tub. Now, I don’t have to worry about that. I like being able to walk in without having to step over a bathtub.
The only thing that I have to be more careful is to keep the curtain in because there’s such a small rise between it and the floor. If it was just a little bit more of a rise there, it’d be a little bit easier to keep on the inside. I feel that’s a little bit tough. Also, I’m not too thrilled about the great, big nozzle thing. I would’ve preferred a smaller one. I wished they could’ve gave me a selection and asked what I preferred because I’ll probably end up changing it up myself. I would preferred them doing it. But aside from those things, the tub worked pretty good.
Hi Victoria, thanks for your review! It's wonderful to hear that your installer was professional and courteous. We are so glad that your KOHLER® Walk-In Bath has provided you with the comfort and safety you deserve. Our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience, and we appreciate your feedback. We hope you enjoy your new walk-in bath for years to come. Have a nice day.
Reviewed May 5, 2020
It’s hard for me to get out of the bathtub. I have to fall in then fall out just to get me bathing. The workers did good quality work. Installation took just a day. Since installing Kohler, bathing is a lot better and I enjoy it. To be able to just sit and relax is my favorite. The walk-in bath is a good product.
Hi Wendi, thanks for your review! It's wonderful to hear that the installation process was efficient. We are so glad that your KOHLER® Walk-In Bath has provided you with the safety and relaxation you deserve. We hope you enjoy your new walk-in bath for years to come. Have a nice day.
Reviewed May 4, 2020
The installation crew of our tub was fabulous. They didn't damage the floors as they had to wander around to the bathroom to put it in. They were very efficient and nice. We just have some concerns. One, when they took out the bathtub, they broke the porcelain tile down on the backside. They just stuck putty in there instead of putting some coping. Number two, you have to sit there and hold the drain switch. It's supposed to drain real fast but it won't because when you switch it to the left, it just falls back down. So, you’re stuck standing in there until the water comes out because you're holding up that valve. Now for $20,000, that's all the complaints we have. Other than that it makes me feel better when I'm in it. We like the tub and I'm happy with Kohler. It is a really good one to get. We have grandkids that are starting to use it now. And they want to stay in forever, waiting for the water to go down.
Hi Susan and Randy, thanks for your review! It's wonderful to hear that your installation crew was efficient, courteous, and clean. We are so glad that your KOHLER® Walk-In Bath has provided you with the comfort and safety you deserve.
If your bath still requires maintenance, please contact your KOHLER Authorized Dealer or call Kohler Customer Service at 1-800-4-KOHLER.
We hope you and your family continue to enjoy your new walk-in bath for many years to come. Thank you and have a great day.
Reviewed May 3, 2020
My brother had a medical condition and he requested he wanted to be able to shower alone. We got the Kohler walk-in tub. Their sales team was good and thorough. We had someone come and prep a couple days before they did the installation to take a look and said everything was fine. On the actual installation day, they realized that they were gonna need to get an electrician. So that was a little not so good because somebody had already come out to say that they could do it. They came out on a Friday and then they couldn’t come back until the Monday. So, for me, it was a bummer because I wanted my brother to have that as soon as possible and we had to wait yet a few more days to have it installed.
People that are getting these tubs are in some sort of critical condition in my opinion. I would’ve liked for us to have been a priority. I blatantly told them that my brother had a brain tumor and I didn’t know how long he had left to live. The sales guy said they only have a certain amount of team members that can do it but there was somewhat of a glimmer of it would be done very quickly. We were told that it was at the warehouse and it took several weeks and he could’ve been enjoying himself that whole time. But everybody was amazing and the final product was great. Unfortunately, my brother only used it a few times and he passed away a month ago. So he was only able to use it a handful of times. It’s sad for me that he only got a few weeks for a tub that cost almost $20,000. But he did love it and he said it was really great.
Hi Jenny, thank you for your review. We sincerely apologize for the delay in installation and the inconvenience it caused. We are so sorry to hear about your brother's passing. We are glad that the KOHLER® Walk-In Bath provided him with comfortable and independent bathing at a critical time. Be well, and please don't hesitate to contact us if we can be of service.
Reviewed May 2, 2020
I knew Kohler was involved in toilets, sinks and some faucets, and then I did a search on walk-in tubs. I went with them because of the name recognition, and I liked some of their features. Kohler has the lowest step-in height over all of them. I love my tub. The sales representative we dealt with was a sweetheart and she was good. The installation day was great, too. My husband checked in on them occasionally. They said eight hours and I could hardly believe that because it would entail taking our old one out and putting the new one in, and then we had to install a second hot water heater. And it was eight hours. They were in there and out. I love my tub, and I like the jets, which are my favorite. I got neuropathy in my feet badly. And I like the jets down at fourth level because it seems to bring back my circulation a little. Go with Kohler. I'm so satisfied with mine that I can't imagine that I would be more satisfied with anything else.
Hi Cheryl, thank you for your review! It's wonderful to hear that you had a positive sales and installation experience. We are so glad that you love your new KOHLER® Walk-In Bath and are enjoying the many safety and comfort features, like the hydrotherapy jets. We hope you continue to enjoy relaxing soaks in your new walk-in bath for many years ahead. Take care.
Reviewed May 1, 2020
Kohler has a lifetime warranty so I got a walk-in tub from them. The salesperson was very knowledgeable, easy to talk to and negotiated a price range that was affordable for me to buy the tub. Everything was good during the installation. The team was great and very professional. They did it in one day and cleaned up. I like the relaxation and the convenience of my new tub. I take a bath now at least twice a week. Before, I never use it to take a bath, I use it more with showers.
Hi Barry, thanks for your review! It's wonderful to hear that you had a positive sales and installation experience. We are so glad that your KOHLER® Walk-In Bath has provided you the relaxation and convenience you deserve. We hope you continue to enjoy your new walk-in bath for many years to come. Take care.
Reviewed April 30, 2020
They installers an outstanding job. They were very clean, meticulous and answered my questions. My wife took a bath in our Kohler walk-in tub and she thought that it was cool even at the highest temperature. So, I am attempting to get a thermometer so we can determine what the temperature actually is in the tub. Othere than that, I like the fact that it’s a walk-in tub. We also have a shower and a bar with it so we can take a shower if we wish. I understand that you have to go into the tub before you fill it and you have to close the door obviously and be in the tub. That takes a little time but that’s all right. It’s a very nice unit. It’s functioning just fine and I’m happy that I bought it.
Hi Todd, thank you for your review. We are glad you had a positive installation experience and that you and your wife are enjoying your KOHLER® Walk-In Bath, along with its shower addition.
Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank in order to maintain the preferred water temperature in the bath. This ensures a comfortable, shoulder-height soaking depth while you bathe.
For the most comfortable bathing experience, the walk-in bath's drain was designed with Fast-Drain Technology to ensure speedy and consistent filling and draining. While you wait for the bath to fill and drain, we recommend you use the Bask® heated backrest to stay warm and comfortable.
We hope you and your wife continue to enjoy using your walk-in bath for many years ahead. Take care.
Reviewed April 27, 2020
The installers of our Kohler Walk-In Bath were wonderful. They came at 8:30 in the morning and they left at 4:30. Everybody keeps saying we’ll have plenty of hot water. But when we filled the tub in just about full, we ran out of hot water. Then we have to run cold so that it fills enough to use the jets. We’ve already turned the water heater up but I hate to have the water just too hot in our sinks because we’re old. But we may have to turn it up a little bit more. It would only take 35 gallons, and we have a 50-gallon water heater that’s brand new, and it just doesn’t quite do it. The walk-in tub a little bit overpriced, but they all seem to be expensive. Other than that, we’re quite satisfied with the Kohler walk-in tub and it is very relaxing.
Hi Doris, thank you for your review and for sharing your feedback. We are glad you had a positive and timely installation experience.
Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank in order to maintain the preferred water temperature in the bath. This ensures a comfortable, shoulder-height soaking depth while you bathe.
The cost of the KOHLER® Walk-In Bath is unique for every customer. We offer a competitive price relative to other walk-in bath brands. Some add-on options will affect the quoted price.
We are happy to hear that you are able to relax in your walk-in bath and hope you continue to enjoy it for years to come. Take care.
Reviewed April 26, 2020
The installation went smoothly. The installers did a good job. My dad uses all the features of the Kohler Walk-In Bath like the jacuzzi part and the heater.
Hi James, thank you for your review. We are happy to hear that you had a positive installation experience. We are glad that your dad is pleased by all the comfort and safety features of the KOHLER® Walk-In Bath, especially the whirlpool jets and heated backrest. We hope he continues to enjoy his new walk-in bath for years to come. Have a nice day.
Reviewed April 25, 2020
I couldn’t get out of the tub. I purchased a walk-in from Kohler. My son’s a plumber, so he told me to get Kohler. The installers did everything the way they should have. They were courteous and cleaned everything up. The only thing is the walk-in tub takes too long to fill-up. So I have to sit there and wait for 20 minutes for it to fill-up. Otherwise, everything’s good with it. I just have to be more patient.
Hi Joan, thank you for your review! We are glad that your installers were courteous and respectful of your bathroom. We are also thrilled that your KOHLER® Walk-In Bath has allowed you to enter and exit the bath safer and more securely.
For the most comfortable bathing experience, the walk-in bath's drain was designed with Fast-Drain Technology to ensure speedy and consistent filling and draining. While you wait for the bath to fill and drain, we recommend you use the Bask® heated backrest to stay warm and comfortable.
We hope you continue to enjoy your walk-in bath for years to come. Have a great day.
Reviewed April 23, 2020
We had been looking for a walk-in tub for quite a while and I could never find one. I saw the Kohler ad on TV and called that number, and they had someone come out to our house to talk to us. They had one in a warehouse not too far from where we live over in Georgia so we went over there to look at it. The sales reps and the installers were very professional and very good. However installation took them a little longer than I had thought. They had to go get some parts that they didn’t have. I just like being able to get in the tub. I had several surgeries over the past several years. The only disadvantage I see is it doesn’t take long for the water to drain, it does take it a little while for the water to fill up. I would’ve like for the seat maybe to be down a little bit lower so you could settle a little bit lower.
When we went over to look at this one, it hadn’t been installed but it was out of a box. It has a thing where you can put the little showerhead up on the wall, which we haven’t done. But if we were to do that, it’s right in the front of the shower. Right behind the shower where the faucets are, would be slanted that the water would go right in to the tub. After they installed mine, if that were to get wet and the water were to get up there, it has a ridge and it would go straight over to the floor instead of going in the tub. We had the guy come back and look at it. Another thing, we just get a shower curtain, but I don’t know how you really put a shower curtain there either. The installer was going to look into that matter and get back with us, but we haven’t heard back from him. And I’m not sure how long ago that has been.
Hi Georgianne and Andrew, thank you for the review and for sharing your feedback. We are glad that your KOHLER® Walk-In Bath has allowed you to enter and exit your bath safer.
We apologize for the delayed completion time for your walk-in bath installation. Typically, your bath can be installed in as little as one day, but we recognize it can take longer depending on the configuration of your bathroom and other installation needs.
While you wait for the bath to fill and drain, we recommend you use the Bask® heated backrest to stay warm and comfortable. For your additional comfort, the extra-wide seat of the walk-in bath is up to 30 percent deeper than most walk-in tubs on the market in order to offer the ideal reclining position and optimal water depth.
We apologize for the issue with the showerhead, and we have forwarded your comments to your KOHLER Authorized Dealer for further follow-up regarding the use of a shower curtain. They will contact you shortly.
Thank you again for providing feedback on your experience. Have a great day.
Reviewed April 22, 2020
My husband was deteriorating as far as with his feet and legs and we had to find a method that would work better for him to get into a shower situation. I was looking for a walk-in tub and Kohler's deals in their advertisements sounded better than the other ones that were out there. The installers were very polite, very courteous and very informative. It was a wonderful experience. We've had the tub since February and I like the jets.
Hi Carol, much appreciation for the review! We are so glad that your KOHLER Authorized Dealer was polite, courteous and informative during the installation. It's wonderful to hear that you and your husband are able to bathe safer with the KOHLER® Walk-In Bath and experience the hydrotherapy jets. We hope you continue to enjoy your walk-in bath for many years ahead. Take care.
Reviewed April 20, 2020
All of our products are Kohler in the house, so when we were looking for a tub, we decided to go with them. We're getting old and the walk-in tub is easier to get in and out of. The installers did a great job. It was quick and everything came out good. Everything works good. We enjoy it. I like the whirlpool jets.
Hi Craig, much appreciation for your review! Thank you for being a loyal Kohler customer. We are so glad that you had a positive installation experience. It's a joy to hear that the KOHLER® Walk-In Bath makes it easier and safer for you to enter and exit. We hope you continue to enjoy your tub and the hydrotherapy jets for many years ahead. Take care.
Reviewed April 15, 2020
Kohler has a great name. I go way back on plumbing and then when I saw the Kohler brand, I thought, “Hey, this has to be a quality merchandise,” and it was. I had a big, old, 6-foot tub in the bathroom and it had jets on it. But by the time you fill it full of water, it emptied your hot water tank and you had to drain the water. So, it was a waste. We put that out and had the new one put in.
It worked out good. The price and the installation was good, and the tub works fine. I had the carpenter, the plumber and the electrician out there putting it in. All did excellent work. It's a beautiful setup. It's 3-foot by 8-foot section to put the tub in. So, they encased all that wood all around there and they made a shelf above there all around. The tub fits right in there. I got something in that bathroom that set it off, and I got a nice tub to use. I got it figured in and got my timing done so I can use it well. The tub does a good job. Sometimes, I get it full and I squat down in there so I can fill it up over my neck right by door, and then I turn all the jets on. Sometimes, I just sit in it. The wife uses it too so we’re getting good use out of it. I’m perfectly happy with I got. Kohler should keep their good products coming.
Hi Bert, thank you for your review! We are so glad that your sales and installation experience went smoothly. Hearing that you and your wife are impressed with the design and quality of the KOHLER® Walk-In Bath makes us so happy. We hope you and your wife continue to enjoy soaking in the bath for years to come. Take care.
Reviewed April 13, 2020
We've gotten older and we decided a walk-in tub would be safer for us. We’re handicapped. The Kohler rep came in and no high pressure, and just explained everything. It was perfect. And then, the installers knew exactly how to do it. They've done several ones in this area before so they knew exactly where the problems were or would be. It went smooth. I was impressed with how well-built the tub is and how everything's put in. And the other thing I like is how fast it drains. It's critical that something drains quickly and it does a very good job with that. Filling up, you can sit on the heated seat and let it fill up. I like the convenience and safety that the tub brings. My wife loves everything.
Hi Frank, thank you for your review! We are so glad that your sales and installation experience went smoothly. Hearing that you and your wife are impressed with the design and quality of the KOHLER® Walk-In Bath makes us so happy. We are delighted to know that the bath provides you with the convenience and safety you both deserve. Take care.
Reviewed April 12, 2020
I have been seeing commercials on the TV and on the internet. I have Parkinson's. It's hard to get in the tub, but it's harder to get out. I was going to get a Safe Step. I had the guy here, and we talked about it and everything, and he told me some fibs, like they're the only ones that are manufactured in the United States. And then, my girlfriend came over and said, "That's kind of a lot of money." So, we were looking and I was in Facebook and Kohler had an ad. It was January 31st and it was the last day that they were giving away a High Boy toilet with the purchase of the tub. Plus, I got a $1,000 off. So, I called Kohler and talked to them, and the guys came out and I got the tub from them. The installers were really good. They were quick and professional. They were able to do it in one day.
The tub works great but I need a bigger hot water heater. We have a 40-gallon tank, and Kohler's paperwork said I need at least a 50. I had no idea how big mine was. That's my bad. I've gotten in the tub and filled it up as far as I could get the water up the last time I got in it. It filled up a quarter of an inch above the seat. I've only used it twice. The second time, I turned on the jets and got a bit of water to come out of them, and I just can't wait to use it for real, with the water all the way up and everything. If it wasn't for this Coronavirus I would have had a new hot water heater by now.
Hi Barbara, thank you for your review! We are so glad that you had a positive sales and installation experience. We hope you receive your larger water heater soon so you can enjoy your KOHLER® Walk-In Bath and experience the powerful hydrotherapy jets. Take care.
Reviewed April 11, 2020
My husband is ill and was afraid to take a shower. He's afraid he would fall into the glass doors. I had to shower him, which got to be too difficult. I've used Kohler faucets for a long time and when I did some research on walk-in baths, I liked them the best. They also have a lifetime warranty. However, getting it took a little longer than I expected. We ordered it on November 11th and the holidays came in-between- Thanksgiving, Christmas, and New Year. Other than that, I have nothing but great things to say about the product itself and the whole process.
I couldn't recommend the father and son who came any more than I am. They were from Philadelphia, Pennsylvania and got here about 10 o'clock. They worked straight through and didn't even stop for lunch. I fixed them a sandwich and brought them drinks and they worked and worked until after 11 o'clock at night. The son did the heavy lifting and the poor father did whatever needed to be done. I heard sawing and drilling and doing. I could smell the soldering when they had to move the plumbing from one side to the other. And then they cleaned everything afterwards. My husband loves the walk-in tub. It's very easy to wash him and give him a bath. It's very safe. He's closed in and can't fall. He likes that he can sit. I would recommend Kohler at any time to anyone.
Hi Katheleijne, thank you for your review! We are glad that you and your husband have had a positive purchase experience. We are happy to hear that your father-son installation team was courteous, hardworking and respectful of your bathroom. We are glad your husband loves the KOHLER® Walk-In Bath and can bathe safer. We hope you both continue to enjoy your walk-in bath for years to come. Take care.
Reviewed April 11, 2020
The guy from Kohler came by and I set up an appointment. The guy came by and gave me a sales pitch. The walk-In tub was expensive but it was competitive with everything else offered out there. My mom has mobility issues. She had a real hard time stepping over and getting in the bathtub. The Kohler walk-in tub has improved her lifestyle considerably. It's been a blessing.
The installers did a really good job. They put in the tub in two days' time. That was taking out the old tub and redoing the whole bathroom and going in. They kept everything clean. My mom was in the house at the time and they were very professional and made sure that if they were gonna do a lot of banging, they let us know so that she wouldn't be caught surprised. They gave her a lot of respect for her space and I was quite impressed with their installation.
I had a 50-gallon hot water heater. It is sufficient. But I had to turn the water temperature up on the water heater to have enough hot water to fill the tub correctly. It could've been an issue but I was able to put two and two together and figure out how to do it. But it could've been perceived as an issue if it was with somebody with less handyman experience. But so far, everything has been excellent.
Hi Arley, thank you for your review! We are glad that you had a positive sales and installation experience. We are thrilled that the KOHLER® Walk-In Bath has helped your mother bathe safer and improve her lifestyle. Thank you for bringing your issue with the water heater to our attention so we can assist future customers. We are happy to hear that you were able to resolve the issue. We hope your mother continues to enjoy the walk-in tub for many years ahead. Take care.
Reviewed April 10, 2020
I’m 92 years old and I needed something more convenient. I got the Kohler walk-in tub and I like the tiny bubbles on it. I’m very pleased with the tub and it has been very convenient for me. Also, I haven’t really been able to take too many baths since I’ve got home from the hospital, but it has helped.
Hi Patricia, thank you for your review. We are glad that the KOHLER® Walk-In Bath has helped you bathe safer and more comfortable at home. We hope you continue to enjoy your walk-in bath and its hydrotherapy jets for many years ahead. Take care.
Reviewed April 9, 2020
Everything is great with my Kohler. I wish it had been a little cheaper, but I'm very happy with it. I really love it and I’m enjoying it immensely. I like to be able to sit in the full tub and then turn the shower on over the rest of my body. Shower and tub together are fantastic. The jets feel fabulous on the bottom of my feet and the back of my thighs.
I thought about getting a tub years before, but all of a sudden, it seemed like a great idea. Kohler's rep was really great. The installation went very well. One of the installers had a terrible cold, however, and kinda passed it to my daughter and myself. But other than that, they were fantastic. The installers did come back the second day. They were neat as a whistle.
Hi Jane, thank you for your review. We are glad that you love your new KOHLER® Walk-In Bath, especially its shower and tub combination. We are thrilled that you are enjoying the massage provided by the hydrotherapy jets. We are happy to hear you had a positive sales and installation experience, and hope you and your daughter feel better. We hope you continue to enjoy your walk-in bath for many years ahead. Take care.
Reviewed April 9, 2020
Kohler responded quickly and their salesperson was pretty knowledgeable. They seemed to be caring enough for our welfare and making sure we got exactly what we wanted. The group hadn’t been in business in about a year but they did rather well. Their installer was very knowledgeable and experienced. The installation was done in a day and the quality of their work was good.
We’re in our 70s and with Kohler, we are able to get in the tub, sit safely and get a shower or bath. Also, the jets can help with our circulation. We like the walk-in tub. It was mainly for my husband. He had knee surgery and had to be doing showers. He couldn’t stand up before a good long period of time and it was helpful in that respect. I also got to use it for the first time the other night and it was very relaxing. But when I got ready to let the water out, the water pressure kept closing the drain. You can’t just open it up and leave it. I had to hold it for a while to empty it. Other than that, I enjoyed the tub very much.
Hi Jean, thank you for your review!
We are glad you had a positive sales and installation experience. We are thrilled that you and your husband are able to bathe safer with the KOHLER® Walk-In Bath and benefits from the hydrotherapy jets.
We are sorry to hear about the draining issues. The walk-in bath is designed with a quick-draining system that empties the bath with minimal waiting time. If your bath requires maintenance, please call us.
We hope you and your husband continue to enjoy your walk-in bath for many years ahead. Take care.
Reviewed April 8, 2020
My aunt is 89 and is no longer able to raise her knees high enough to get into a regular tub so we needed to do something. I started researching different brands and settled on Kohler. Their sales rep was very good, nice, and thorough. The installation went really well and that took the installers two days to do at my aunt's house. They did a hot water heater as well. They didn’t damage anything and they cleaned up after themselves. The install went as planned. My aunt can now get in the bath and she really likes the hydrotherapy part of it on her knees. She felt a decrease in swelling in her knees and improvement there. She told me she’s very happy with the walk-in tub.
Hi Kurt, thank you for your review. We are glad you had a positive sales and installation experience. We are thrilled that the KOHLER® Walk-In Bath has helped your aunt enter and exit safer and provided relief for her knees with the hydrotherapy jets. We hope she continues to enjoy her walk-in bath for many years ahead. Take care.
Reviewed April 7, 2020
The salesperson said we had to $5,000 down on it and when they came to put it in, they charged the whole price, $17,000. He got that taken care of and they refunded 5,000. The installation took two days and my husband said the people that put it in there were really nice. He has a lot of problems with arthritis and swelling, so we got the tub to help him, but he's been in there one time and he said the water wasn't hot enough.
Hi Mrs. Reed, thank you for sharing your feedback. We sincerely apologize for the miscommunication over the price of your KOHLER® Walk-In Bath. We are glad that your installation team was courteous and efficient.
We are very sorry to hear that your husband is unsatisfied with the walk-in bath. Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank in order to maintain the preferred water temperature in the bath. This ensures a comfortable, shoulder-height soaking depth while you bathe.
Thank you again for providing feedback on your experience. Have a great day.
Reviewed April 6, 2020
I've been thinking about walk-ins for a long time and I've looked online and had various ones. I've trusted Kohler, but I got one other estimate then I talked to Kohler's guy and liked their guy and the product. The installers were very nice and polite too. They did the job for two days and when they were in our house, they were very pleasant people. They were very competent at their work as well. They were excellent. However, because I use softener in the tub, it's slippery. I have tried mats but I can't get the suction to work well because the floor is rough enough. I might have to get some of those stick-on strips. Still, I like the whole bath. I also have the shower rod that goes on up and I like the flexibility of either being in seated and using it as a tub or just taking a shower in there. I also like the water jets as well as the heated seat.
Hi Ardath, thank you for your review! We are glad your installation team was courteous and efficient.
The KOHLER® Walk-In Bath has textured surfaces covering the floor to provide more secure footing as you enter or exit. We are sorry to hear you find it slippery and hope you find a remedy.
We are thrilled that you are satisfied with your walk-in bath with its shower rod, extra-wide seat, hydrotherapy jets and heated backrest. We hope you continue to enjoy it for many years ahead. Take care.
Reviewed April 5, 2020
Kohler’s been around for a long time. My husband was needing something that he could use because he couldn’t really get in the shower. We checked into the tub and at Sam’s Club, they had somebody standing there and I talked to them on my way out. He took my name and number and somebody called me. My husband uses the handheld shower more than sitting in the water. He feels safer in there because he can sit down and it’s really helped him a lot.
Hi Shirley, thank you for your review. We are glad that your husband feels safer bathing with the KOHLER® Walk-In Bath using the multifunction handshower and sitting comfortably on the extra-wide seat. We hope he continues to enjoy the walk-in bath for years to come. Take care.
Reviewed April 4, 2020
I'm already over 70 and I wanted to stay in the home for as long as I can, so I figured I needed something like a walk-in bath. I also wanted the massaging jets because I have back problems. So, those two things really combined to help me make that move of purchasing from Kohler. I worked with a very good sales rep from Kohler who came right out and knew the product. We were able to arrive at an agreement on the very first visit. The installation process got done the day, and I'm very happy with the quality of my tub. I've used it a couple of times with no problem and I'm quite happy with the results.
Hi Bruce, thank you for your review. We are glad that the KOHLER Walk-In Bath has helped you stay in the home you love and remain independent. We are happy to hear you had a positive sales and installation experience. We are thrilled that the hydrotherapy jets have helped relieve your back pain and hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed April 3, 2020
The walk-in is extremely expensive, especially for the elderly like us. But when they gave us the opportunity to pay within year, we thought that’s a good deal. That was what convinced us more than anything else. My husband is really the one who uses the shower and I have used it on occasion. The men that installed it were wonderful. They told us everything and they even had to come and finish a part that was not working at the time. Although, we didn’t really see the whole thing of it until it was actually installed. In retrospect, we probably should have seen Kohler basically somewhere because we might’ve been able to lie down in the walk-in, even though there was a seat. That’s something for Kohler to think about.
Hi Anna, thank you for your feedback. We are glad that your KOHLER specialist was able to work with you to find the best financing plan for you. We are happy to hear that you and your husband had a positive installation experience, and we are thrilled that you are enjoying your walk-in bath and hope you continue to do so for years to come. Take care.
Reviewed April 2, 2020
My husband and I both are having mobility issues. We had Jacuzzi as a bathtub and it was hard for us to get in now. On the internet, I asked a couple of people for information and a couple sources for information, and Kohler was the first one to get back to us and we liked what they had to say. Their rep was very good. He was informative but did not push us to make a decision. The installation was great. The two guys who came were great. It was a hard installation because the Jacuzzi was sunken, and so, they had to take that tub out, rebuild the floor, and then put the new one in. It ended up taking three days. Our experience has been really good. I like to soak in a bathtub, and it’s nice to have that back. Getting our Kohler was a good move for us.
Hi Isabel, thank you for your review. We are glad that you and your husband had a positive sales and installation experience. We are thrilled that you both are able to bathe safer and soak again with your new KOHLER Walk-In Bath. We hope you continue to enjoy your walk-in tub for years to come. Take care.
Reviewed April 1, 2020
I heard of Kohler all my life and I’m 60 years old so I knew they were reputable. I’ve been thinking about getting it a long, long time. I’ve got to get a double knee replacement and I had a garden tub and I loved it but it was getting harder and harder to get in and out of. I was gonna have to redo my bathroom because the doors were really small, and if I was going to have a walker or a wheelchair I will not be able to maneuver in and out of my bathrooms so I just figured that if I’m going to do it, I might as well do it all.
The Kohler rep was great. He called the field guy who was in charge. He called almost every day and came by. It took a while to make my Kohler Walk-In Bath to work right. The door kept leaking. They tried to fix it, and then it still leaked, so they came back and they gave me a new door around a week and it was pretty good. I like the heated seat. You could get in it and then fill it up. There were some days that I wasn’t happy, but they were few and far in between, so overall, I was very happy, considering I heard a lot of horror stories with renovation.
Hi Elizabeth, thank you for your review! We are glad that you had a positive sales experience and were able to resolve the issue with the door. We are happy that you feel safer using your new KOHLER Walk-In Bath and are enjoying the heated backrest. We hope you continue to enjoy your new walk-in bath for years to come. Take care.
Reviewed March 31, 2020
I wanted a walk-in tub for years and got a Kohler. The rep was knowledgeable and helpful. The installation took two days. I was expecting high quality and that was what I got.
Hi Kathleen, thank you for your review! We are glad that you finally installed a walk-in bath and chose Kohler. We are happy to hear that your sales representative was informative and your installation team was efficient. We are thrilled that you are satisfied with the exceptional quality of your new KOHLER Walk-In Bath, and hope you continue to enjoy it for years to come. Take care.
Reviewed March 30, 2020
I looked at several different ones and I just liked the design of the Kohler's walk-in bath better. I also had a Kohler bathtub so I know the products are good. I liked the width of the base of the door where it was wider than some of the others are because my husband at 13 feet has very large size. It has a little bit of an exceptionally high cost but I have to agree with that. The quality of the walk-in bath is very good. I really enjoy it.
Everything’s fine with Kohler except that the hose on the showerhead is leaking. I'm waiting for them to come out and fix it. It started leaking the second day I had it. The gentleman that came out to fix the sheetrock that they messed up told me that he would contact the guy who put the showerhead in. I left it at that because he told me he would contact him but didn't. About a week and a half later, I sent him a text message myself and he said he was never told. There’s a lack of communication sometimes between people. I should have contacted him myself. I took it for granted that the other guy would contact him and that was an error on my part. I should’ve taken the initiative.
Hi Barbara, thank you for your review! We are glad that you like the design of the KOHLER Walk-In Bath, especially with its extra-wide door for better comfort.
We sincerely apologize for the miscommunication and delayed completion time for your walk-in bath installation. If you are still waiting for maintenance on the showerhead, please contact your local Kohler Partner or call Kohler Customer Service at 1-800-4-KOHLER. Thank you and have a great day.
Reviewed March 29, 2020
I'm an old man and I need something more convenient in a shower or a bathtub. I got a Kohler walk-in bath. The rep I worked with was excellent. He explained everything very clearly and very much in detail. Installation went off very good. It was faster than I thought they could do it and they kept the place clean, and everything worked out great. I've had occasion to call for some follow-up and everybody has been very polite and took care of all aspects of the situation. My tub is convenient. It does everything it’s supposed to do. I like all of the features that go with it.
Hi Robert, thank you for your review! We are glad that your sales representative was knowledgeable, your installation team was quick and tidy, and your customer service reps were polite. We are thrilled that you are enjoying all the safety and comfort features of your KOHLER Walk-In Bath and hope you continue to do so for many years to come. Take care.
Reviewed March 28, 2020
I can’t lift my legs very high because I’ve had surgery on them both. I saw Kohler on Facebook and I purchased the basic tub with the showerhead from them. Their sales rep was very pleasant and knowledgeable. The installers were also pleasant, they knew what they were doing, and they got the stuff done. Due to circumstances beyond their control, it took them three days to do the installation. My new tub is convenient. The only problem is the seat’s too low I feel. But other than that, it’s great.
Hi Daniel, thank you for your review! We are glad that you had a positive sales and installation experience. We are thrilled that your new KOHLER Walk-In Bath has helped you bathe easier after your surgery. We hope you continue to enjoy your walk-in tub for many years to come. Take care.
Reviewed March 27, 2020
I got a walk-in bath from Kohler because I’m crippled. The installers did pretty good. They installed the walk-in bath in two days. They said they would put a commode in there but they didn’t do that. But they said they were finished. Also, my door was leaking. I called last week and turned a complaint in and nobody showed up or called me back for anything. I left my phone number. The tub ain’t worth a damn when it’s leaking. It’s hard to enjoy it leaking. I figure a man having to pay nearly $21,000 for it ought to be able to use it.
Hi Wallace, thank you for your feedback. We apologize for the delay in follow-up service to your Walk-In Bath door. We take these matters very seriously, as we only partner with trusted and reputable local dealers. We have forwarded your comments to your local Kohler Partner for further follow-up. Thank you again for your feedback. Have a nice day.
Reviewed March 21, 2020
I went with Kohler because of the price. We also did a little bit of research. We liked its reliability and it had the things on it that we wanted. The sales rep we dealt with was great. The installation took two days and it went fine, too. We bought it because my sister-in-law lives with me and is handicapped. The tub is the low step getting in, and her ability to be able to take a bath by herself without having to almost fall in the tub is what I like most about having it. Everything is working okay and it looks great.
Hi Rickie, thank you for your review. We are glad you had a positive sales and installation experience. We are thrilled that your sister-in-law is able to bathe safer and be independent using your KOHLER Walk-In Bath. We hope you both continue to enjoy it for years to come. Take care.
Reviewed March 20, 2020
I saw Kohler advertised on Facebook and I just called them and talked to somebody. They sent somebody over the following week, and then I ordered the tub. The reps I worked with were both good. The installers said that the installation would take maybe two days and they were done within the second day. It took two full days to do it. I was amazed. It went quickly. The guy drove all the way from Iowa and spent the night at a hotel and came back the following morning and finished up that evening. They had an electrician come over. They had to put another breaker in the box.
Hi Jim, thank you for your review. We are glad that you had a positive sales and installation experience. We hope you enjoy your KOHLER Walk-In Bath for years to come. Take care.
Reviewed March 19, 2020
Our Kohler walk-in tub is very good and I'm very happy with it. The people who did the installation were excellent. They were fast and they did a good job. The tub is convenient and easy to walk into. I like everything about it. I can do whatever I want to take a shower -- I can stand up or sit down. I'm not happy that I did not get the jets, but I'm also not happy with the price. Still, overall, I'm very satisfied.
Hi Sharyn, thank you for your review. We are glad that you had a positive installation experience. We are excited that you are able to bathe safer and easier using your KOHLER Walk-In Bath, and hope you continue to do so for many years. Take care.
Reviewed March 18, 2020
My Kohler walk-in bath gives a nice, relaxing bubble bath. The sales rep was a real nice guy and the guys that installed it were excellent. They had to come back the next day. All in all I'm very satisfied.
Hi Richard, thank you for your review. We are glad that you are able to soak and relax in your KOHLER Walk-In Bath. We are also happy that you had a positive sales and installation experience and are satisfied with your purchase. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed March 17, 2020
We remodeled an old historic home about five years ago and when I went to the plumbing showroom everything I chose seemed to be Kohler. So I purchased my walk-in tub with them but I was disappointed with their sales rep because when he was here he had trouble printing out the contract from his computer. And he said, “When I get home, I’ll email it to you,” and he lives about an hour or two from here. He never emailed it to me so I ended up calling the number that I had originally called, which was an office in Dallas. And after two calls to different people there, they eventually emailed me one. I wanted something in my hand, a contract, that I had signed and given a deposit on them, and he did not provide that. And he never followed up with us afterwards.
But the installation was super. The team who did it were wonderful. I did have a little disappointment there because the ad I saw, and I remember when we asked the salesman, he said they do it in a day. I was thinking eight hours -- that they would come in the morning and they would be done about 5:00 or 6:00. But that wasn’t the case. And when I asked the installer he said, “Oh, we never finish it in a day.”
Overall they worked four or five hours the first day and then came back and finished up. But the installation team were very clean and very efficient. And I like the whirlpool type jets in the back. My only issue could just be my plumbing. To get the water up to above the jets takes a little longer than I thought. There’s probably nothing they could do about that but speed the flow that’s coming through my pipes. But it’s not horrible. The drain is fast.
Hi Linda, thank you for sharing your feedback.
We are so sorry to learn about your experience with one of our salespeople.
We also sincerely apologize for the miscommunication regarding the time required for your walk-in bath installation. On average, we can install your bath in as little as a day, but we recognize that it may take longer due to the configuration of your home and other factors.
Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank in order to maintain the preferred water temperature in the bath. This ensures a comfortable, shoulder-height soaking depth while you bathe.
On a positive note, we are very glad that your installation team was efficient and courteous of your home. We are especially thrilled to hear that you are benefiting from the hydrotherapy jets, and hope you continue to enjoy your KOHLER Walk-In Bath for years to come. Have a great day!
Reviewed March 16, 2020
The installers were very nice, and we could not have asked for anybody any nicer to explain everything and do everything. My mom, who is on 24-hour care, gets some benefits from the tub. My sister-in-law and I also like sitting down taking showers. We both have bad knees and back and we use it when we stay here, and we are happy with it. We like the Kohler walk-in tub.
Hi Debbie, thank you for your review. We are glad that your installation team was courteous and knowledgeable. We are thrilled that the KOHLER Walk-In Bath is helping you and your family bathe safer and keep comfortable, and hope you all continue to enjoy it for years to come. Take care.
Reviewed March 15, 2020
So far, I love my Kohler. I’m getting more flexible. I’ve had knee surgery in both knees and I’m getting to where I can bend. I can’t bend down to the floor yet, but I’m working on it. It’s helping my back and shoulders. I’ve seen Kohler advertised on TV. I called last year and talked to somebody. They came here. And at the time, I wasn’t ready to get one. When the salesman came this time, I was ready to get one. He was good. He was busy. He filled the tub up and showed me what everything was.
Hi Donald, thank you for your review. We are happy to hear that you had a positive sales and installation experience. We are especially glad that your KOHLER Walk-In Bath has made it safer and easier to bathe after your knee surgery, and we hope you continue to love it for years to come. Take care.
Reviewed March 14, 2020
I got the Kohler walk-in tub for my wife and she really is liking it. I got it for the lower entrance because she can’t lift her feet very much anymore. It’s to make it easier to get in. The heat is very nice too. I also liked that once we knew what the price was, that was it – whatever it took to get her fixed. So I was very satisfied with it. The installation went perfectly as well. The men who did it were from Utah and they were very professional. The hardest part was taking the old tub out. The guy who had put it in loved his nail gun and it took forever to get the wood out but the installers got here at about 8:00 in the morning and were done before 4:00. They also gave me a walkthrough of how to use the tub and they cleaned up very well. Another thing is that since the tub is smaller than the space we had, they built very nice shelving around it. They were A-plus. Even the contractors with them really think they do a good job and I would certainly concur.
Hi William, thank you for your review. We are glad that you had a positive installation experience and were satisfied with our Price Promise. We are especially happy to hear that your wife is able to bath safer and easier with your new KOHLER Walk-In Bath, and we hope you both continue to enjoy it for years to come. Take care.
Reviewed March 14, 2020
Our Kohler has been working out really good for us. We really like it. We were at the point where we couldn’t get in and out of a regular tub. We responded to an ad in the paper. The reps from Kohler were very nice. We had an initial man that came to the house and he was very professional, very nice, and very thorough. The installers were also nice, professional and courteous.
We have the soaker tub. It works like it’s supposed to where we can sit down and take a bath or shower. It works good for us with our disabilities. I’m not really pleased with the Kohler toilet's flushing mechanism. It seems like it needs a little adjustment and I’m trying to think about doing it myself but I hadn’t yet. It doesn’t flush really good like I think it ought to.
Hi Richard, thank you for your review. We are glad that you had a positive sales and installation experience. We are thrilled that you are able to bathe safer and more comfortable in your KOHLER Walk-In bath, and hope you continue to do so for many years.
If you need any assistance with maintenance for your walk-in bath, please contact your local Kohler Partner or call Kohler Customer Service at 1-800-4-KOHLER. Thank you and have a great day.
Reviewed March 13, 2020
Kohler has a good name. Kohler's rep came and told us a lot of different things and it kinda sealed it right there. The rep was excellent. The installers were very good. They kept telling me what they were doing all the while they were doing it. I couldn't have asked for anything better and they cleaned up after themselves. Kohler is extremely professional, and we do like the tub a lot. My husband has neuropathy and he's very unstable and his feet are very unstable. So, I like the door because it's open wide like you can get him into the walk-in tub, and then it has a handheld shower. He's not afraid to get into it anymore. He was afraid to get into the shower even though we have a lower shower thing. And with the walk-in tub, he feels secure, so he can bathe often there. I'd tell others to do it.
Hi Nancy, thank you for your review. We are glad you had a positive sales and installation experience. We are happy that the KOHLER Walk-In Bath has helped your husband bathe safer and more comfortably, especially with the extra-wide door and handheld shower. We hope your husband continues to enjoy the security the walk-in bath provides for years to come. Have a nice day.
Reviewed March 12, 2020
The Kohler walk-in bath has been pretty good. There were underlying installation issues that they have to get back to me about but as far as the experience with the bath itself, it's been great. Kohler has been very good about anything I had a question or concern about so I'm assuming they will do the same thing and get back to me quickly as well.
The first time they came back there were some minor things like the tub wasn't draining well. They were just some minor things that they fixed very quickly. This next time, I'm just waiting for them to call me back because there always has to be a person that comes to inspect the circuitry, check the permits, and things like that. And there were a few things that they needed to have to do a little bit better and then we're done. That needs to be taken care of and one of the reps was gonna discuss those with Kohler. The installers were wonderful, though. I couldn't ask for better people who were more professional and answered every question. They're probably the best installers or at least on par with any installers I've ever had come to the house.
I’ve been able to use the walk-in bath’s actual hydrotherapy jets once. But what I really like is the tub's mobility. It is so deep and has such a long sprayer. I can sit and get sprayed very effectively without getting the whole bathroom wet. I use it instead of sitting down in the shower when I need to, on the toilet. It's very versatile. It's just a bathtub but I know how it has that sprayer as well so I use it everyday.
I got some estimates for having the walk-in bath put in. It's a very expensive tub, probably twice as expensive as any of the other estimates that I've had. But it’s made very well, their guarantee is excellent, and customer service is outstanding. A lot of things that are included in the tub that probably would have cost a lot extra had I gone for a cheaper version. Right now, I've had a very good experience. This walk-in bath has been a godsend.
Hi Diana, thank you for sharing your feedback. We are glad that you had a wonderful experience with your installation team, and are especially glad that you have enjoyed the hydrotherapy jets and safety features of your KOHLER Walk-In Bath. We hope you continue to feel more confident while bathing in your bath.
If you are still waiting for assistance with your new walk-in bath, please contact your local Kohler Partner or call Kohler Customer Service at 1-800-4-KOHLER. Thank you and have a great day.
Reviewed March 11, 2020
I've heard Kohler's name quite a bit and I've had some experience with it in the past years. The sales rep was very good and professional. They could answer my questions, tell me what I had and what I was getting and make me understand it. It was noisy during installation, but I expected it. Everything else was fine. I usually just take my shower and dress though. The bath tub takes a good while to fill up and I haven't used it that much, but the times I have, I liked it. It’s very relaxing and the water is warm and it moves around your body. Also, it’s very easy to get into and once you shut the door, there’s no chance of any water leaking out at all. I'm very satisfied.
Hi Maggie, thank you for your review. We are glad that you had a positive sales and installation experience. We are happy that your KOHLER Walk-In Bath provides a warm, relaxing bathing experience and hope you continue to enjoy it for years to come. Take care.
Reviewed March 10, 2020
I like our Kohler bath. My husband likes it, and everybody I have shown it to like it. The installers did a good job, and I've had my bath and my husband's taken his now.
Hi Myrtle, thank you for your review. We are thrilled to hear that your installation team was professional. We are happy to hear that you and your husband are enjoying your KOHLER Walk-In Bath and hope you continue to do so for many years. Take care.
Reviewed March 9, 2020
I have a long history with only buying Kohler products, so when I saw the Kohler tub online, I was most impressed by it. I contacted somebody online and made an appointment. And Kip came out a couple of days later and gave me an hour presentation. He was excellent. I had a little disappointment setting up appointments and reaching them mostly via email and a couple of phone messages. But the person that was emailing me did not have a phone number in her email signature block. So, if I sent an email, and she’d already left or she wasn’t working that day, I had no idea of how to contact her.
As far as the installation, it took much longer than expected. The ad said one day. And Kip did tell me it takes more than one day, but it took them three days. They weren’t here all day. They would show up promptly at 9:00, but they were leaving at 2:00 or 3:00 because they were kind of limited by what they could do until like a product dried. So, it was three days that they were here.
I love the tub, the quality of it, and the features. It’s a quality product. But I’m disappointed that the actual tub that I got looks like it’s one that’s been in storage for a while because it’s a little yellowed. So, it’s not the same color as the white edging that they put around the tub. And then my big knob that does the temperature control on the seat is a little askew, and the other knob that does one of the jets is askew also. It points straight up. One knob is like at 11 o’clock, and the other one’s like at 1 o’clock. I asked my installer, and he said he’d see if he could fix it. Then he said, “No, it couldn’t be fixed because it was soldered, wired in from the back.” And of course, the tub was already installed.
So, then after the disappointment set in, I texted the salesman, and he said he’d check on it. I didn’t hear back from him for a while, so I texted him again, and he said he dropped the ball. I sent him some more pictures, and he’s supposedly working on it, but I’ve heard nothing. The installer was great. He did a perfect job, showed up on time, and he made sure he cleaned up before he left, but I’m most disappointed that I’m not getting any response about my tub. I just have this feeling that it was because they were trying to get the installation done before Christmas that they found a tub somewhere that’s been sitting for a while. I’m happy with the tub, but I’m, in some ways, disappointed. It was a lot of money.
Hi Ellen, thank you for sharing your feedback. We are concerned to hear about your disappointing purchase experience.
We sincerely apologize for the miscommunication with your salesperson and the confusion over the time required for your walk-in bath installation. On average, we are able to install your bath in as little as a day, but we recognize that it may take longer due to the configuration of your home and other factors.
We are also sorry to hear about your disappointment with the appearance of your walk-in bath. We have forwarded your comments to your local Kohler Partner for further follow-up.
We are happy that your installer was efficient and courteous of your home, and are especially glad that you like the quality of your walk-in bath and its safety and comfort features.
A Kohler representative will contact you soon to address your concerns. Have a nice day!
Reviewed March 8, 2020
I heard about Kohler years ago and they have a very good reputation here in Wisconsin. I started looking at walk-in baths when my wife needed one and I did some checks because I know that some companies don't always maintain their reputation properly. But Kohler seemed to and when their rep came out, he had pretty much everything I was looking for. He also seemed to know what he was talking about. At the time, my wife needed something soon and even though we didn't get it soon, it was on the way soon. So far, I like it and as soon as we get enough hot water, we'll be able to soak better in it because it gets cold at about 8 inches low. I'll probably have to get a bigger hot water heater to fill it but other than that, it works great.
Hi Charles, thank you for your review. We are glad that your salesperson was informative. We are happy that you are able to soak in your KOHLER Walk-In Bath and hope you continue to do so for many years. Take care.
Reviewed March 8, 2020
I had a house that I put all Kohler fixtures years ago and they lasted a long time. I went with them again and everything has been good. The installation went perfectly and the crew did an excellent job. Before, I put a Jacuzzi whirlpool in and the installation got done in a hurry. Their crew never put anything underneath to support the tub and eventually, it cracked and it wouldn't hold water. Jacuzzi wouldn't stand behind their product. This time, I went with Kohler ‘cause their warranty is so much better. I paid more but they stand behind their product.
Hi David, thank you for being a loyal Kohler customer. We are glad that you had a positive installation experience. We are proud of our Kohler-trained local partners for their skill and professionalism. We are happy that you have peace of mind knowing your KOHLER Walk-In Bath is protected by our lifetime warranty. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed March 7, 2020
I have been thinking about getting a tub for a year or so then the guy from USA Bath came and talked to me. Everything seemed right and I did it. He delivered and everything worked out perfectly. The Kohler product is really good and it's the best purchase I ever made. USA Bath is a good company too. They made it so easy and the credit was super fast. They have a good team.
Hi Eduardo, thank you for your review. We are so happy to hear that your local Kohler Partner, USA Bath, provided excellent and quick service. We hope your KOHLER Walk-In Bath continues to be the best purchase you've ever made. Take care.
Reviewed March 6, 2020
The salesman from Kohler that came out to visit us after I inquired about them was the primary reason we picked the company. He was very good. The installation people were very good as well. Everything is fine. Since having our Kohler, I have taken two weeks’ worth of bath and I have no complaints.
Hi Kenneth, thank you for your review. We are glad you had a positive sales and installation experience. We are happy to hear that you have been enjoying your KOHLER Walk-In Bath for a few weeks now and hope you continue to do so for many years. Take care.
Reviewed March 5, 2020
Due to its reputation, I decided Kohler is the right company for me. We had had a bad experience with trying to purchase a previous walk-in tub, and we ended up canceling because we didn’t have confidence in the company that was coming out. The rep from Kohler was wonderful. He was very thorough and answered all of our questions. Because this was our second time around in investigating walk-in tubs, we had a lot of questions. He was able to really answer everything and kind of reassure us on some things that we had concerns about.
The installation day was amazing because we had been told it would be one to two days. It was most likely one day, but sometimes it has to be two days, and we told them that was fine. They came in and installed the tub, and they would have been out in three and a half hours except that the installers were out of the Quad Cities, which is a three and a half-hour drive from our home. And so, it took the electrician a little bit longer to get to us. The installer had set it up with an extension cord, so he could test it, and so we could see how it operates. But then, he waited almost 20 minutes for the electrician to arrive and waited until the electrician had completed his work before he left so that there would be no chance that we would be left with anything other than a perfect installation.
Our new walk-in tub works beautifully and it's a really great product. It's got a handheld shower, which fortunately is long enough to reach to a previously installed kind of like a sliding hook setup that we had for our original shower. We're able to use it both ways, as a handheld or as a standing shower. We love the bubbles and the whirlpool jets. My husband has a bad back, I have very bad knees, so that’s been wonderful. So, it's more than just relaxing in the tub, it's very therapeutic. I do my physical therapy in the tub.
Kohler is a company that’s been around for a very long time. They know what they do, and they do it well. I knew what I wanted. And that’s what I would tell people to do. “Do your research.” The first company that we were dealing with told me that we could not keep our walls. They had to install these new walls on three sides, and they brought me the samples. I told them, “These all looks like essence of marble. It looks like garbage. I got this beautiful porcelain tile, I don’t wanna trash it." And they also told me it would be two to three days of demolition and construction. Kohler was professional was from start to finish. From what I understand, there's only 22 installers in the country.
Hi Beverley, thank you for your review. Kohler is proud to have upheld our reputation for providing impeccable customer service and industry-leading products. We are glad that you had a positive sales and installation experience. We are thrilled that you and your husband are enjoying the therapeutic and comfort features of the KOHLER Walk-In Bath, including the handheld shower and hydrotherapy jets. We hope you continue to enjoy your walk-in bath for many years. Take care.
Reviewed March 4, 2020
These guys were great. The service was great. The installation was great and I love my freaking tub. Everything went flawlessly. Everything went just the way it was supposed to. It was perfect.
Hi Raymond, thank you for your review. We are so glad you had a positive installation experience. We are especially thrilled to hear you love your KOHLER Walk-In Bath and hope you continue to do so for many years ahead. Take care.
Reviewed March 3, 2020
Originally, I had to shower in my own bathroom. But years ago, we decided that anybody who was here can just take a shower downstairs. So for a good while, we only one shower and that was downstairs. That worked out for a long time until we got older and we realized that those stairs could be daunting. So my son told me that I better do something about that and he I didn’t want me falling down the stairs. I’ve been very careful so far, but you just never know. So, that prompted all me to get a walk-in bath.
Kohler had a particular ad in a magazine about their walk-in baths and I’ve used Kohler products, so I figured that would be a good start right there. Then I ended up having someone come out and talk about the tub. She was great and she knew everything about the product. Also, any questions that I had, she answered right off the bat. So, I felt confident in her answers and in her. The installation wasn’t too bad either. When I spoke to the salesperson, she said it should be minimal as far as demolition. But I have a small in which most bathrooms have small doorways, so they had to take out the trim off of that. Then on the other side, I had wallpaper that had just been put up and I told them about that. They were very careful but there were still some problems with that. Besides that, I love the final product. I have the heated seats, the jets, the shower, the handheld, and the shower fixture. And they're all wonderful.
Reviewed March 2, 2020
The Kohler sales representative had a real good personality. He knew what he was talking about and answered any kind of questions that I had. The installation team was so good. They're the hardest working people I've ever seen. They didn't even stop to eat and I don't reckon they went to the bathroom all day. They were really nice people. The tub is beautiful and I've told friends about it. I like all about it including the jets. I like all the warm water and be able to relax and spray off. My son and I take a bath every morning. He's a mentally challenged person and he likes the bubbles.
Hi Joan, thank you for your review. We are glad that your salesperson was polite and knowledgeable, able to answer all your questions. We are proud to hear that your installation team provided excellent service and dedication on the job. We are thrilled that you and your son are experiencing the relaxing benefits of your KOHLER Walk-In Bath, including the bubbles from the hydrotherapy jets. Have a nice day!
Reviewed March 1, 2020
A Kohler salesman came by our house and we talked to him. He explained that we were gonna get old and that we were gonna need help getting in and out of our tub. I got one of their walk-in tubs now while I'm able and their installation team was nice. The tech filled it up with a little water and showed me how the tub works. The one I got has jets in the tank too as well as a heating feature that works really well. So far, I like it. I can get in it when my knees are hurting and the tub soothes me well. Other people ought to try it.
Hi Carl, thank you for your review. We are glad that your salesperson was informative and your installation team was courteous. We are glad you are enjoying the hydrotherapy jets and Bask® heated backrest features of your KOHLER Walk-In Bath. We hope you continue to feel the soothing effect of your walk-in bath for years to come. Take care.
Reviewed Feb. 29, 2020
Two guys came in here and they were done with the installation by 5 o'clock and it was great. I like position, the looks and the function, but Kohler didn't follow up on one of the perks, a travel voucher. If I didn't call them, I wouldn't have heard from them since. I had to call them and they said that they would send out the paperwork, but they just took the cover of the form that I gotta fill out and sent it to me. It didn't have the terms and conditions on the back because I called ETTSI and they asked if I read the terms and conditions. I called Kohler four days ago to send me the terms and conditions and I still haven't gotten that.
Ryan, the salesman, said it was a transportation and a stay at a condo for three days. I called ETTSI and they said according to my certificate number, all I get is the condo or a cruise. There's no transportation involved. I was a little bit pissed off about that. I called Ryan's office Monday and I told the girl they haven't called, but he hasn't returned my call. Other than that, we're pleased with the tub.
Hi Bill, thank you for your review. We are glad that the installation process was quick and that you are satisfied with your walk-in bath. We apologize that you were never offered the travel voucher. We have forwarded your comments to your local Kohler partner for further follow-up. Have a nice day.
Reviewed Feb. 28, 2020
It was very good to work with the sales team and the installation went excellently. It didn’t take any time at all. The total install was about six hours, maybe four, and the work looks good to me. If people asked about Kohler, I’d tell them to go ahead.
Hi Douglas, thank you for your review. We are glad you had a positive sales and installation experience. We hope you continue to enjoy your KOHLER Walk-In Bath for years to come. Take care.
Reviewed Feb. 27, 2020
I was shopping around for a walk-in tub and the company I called didn't service my area. They suggested I call Kohler and I did. The salesman was very thorough. He was extremely helpful with questions I had that I hadn't even asked. He was awesome. The installation was outstanding too. I stayed out of the installers' way and watched what they were doing as they were doing it. Overall, it was a very nice experience. The bathtub takes so much water to fill up though. I noticed that if I take a shower before I fill it up, the water gets cold, which was really surprising seeing how they took my 30-gallon water tank out and replaced it with a 60. I don't take an hour to shower, but the water was cold when it was halfway done. I have to let that heater warm back up before I fill up my bathtub. Still, I only had showers before and now, when you get in the tub, it's phenomenal.
Hi Donell, thank you for your review. We are glad you had a positive sales and installation experience.
Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank in order to maintain the preferred water temperature in the bath. This ensures a comfortable, shoulder-height soaking depth while you bathe.
We are happy that you are enjoying the safety and comfort benefits of your new KOHLER Walk-In Bath and hope you continue to do so for many years to come. Take care.
Reviewed Feb. 24, 2020
Kohler had the 3-inch entrance to the doorway. You can get in and don’t have to step up too high. At our age, we decided to go with that instead of American Standard. The Kohler salesman he was really upfront and nice. The guys that did the installation, electricity, and plumbing were outstanding and truly professionals. There are no other people who do it any better than them. It took them about a day and a couple of hours the following morning. The quality of their work couldn’t have been any better.
My favorite feature is sitting down there and turning on the bubble jets. However, I was told that my water heater wasn’t the recommended size for the tub. I was told that I needed at least a 50-gallon water heater, but mine was 38. It is just a little bit small so what I do is I run the water up to just a little bit above where I sit and turn the bubble jets on. And it works fine. And because the water heater is too small, I couldn’t use the tub at six o’clock in the evening and have my wife jump in at seven o’clock. She'd get in one day and I'd get in the next day. Other than that, we’re enjoying it. It is the best on the market.
Hi Milton, thank you for your review! We are so glad that your salesperson was courteous and your installation team was skilled and efficient. We are thrilled that the ultra-low threshold of the KOHLER Walk-In Bath has allowed you to enter and exit your tub safer. We hope you continue to enjoy your walk-in bath for many years ahead. Take care.
Reviewed Feb. 23, 2020
We’ve used Kohler most of the time in all of our faucets in the house, which was why we choose them for our tub. The rep was very courteous and helpful. He was a good guy and explained to us what we had to do. He and the installers explained the product really well. Our bathroom doors aren’t very wide and they had to take the door frame out to get the tub in there. But they did a good job. They took the old one out and the next day, they came and finished the job. And they also cleaned it. It’s easy to get in and out of the tub. When I was getting in the old bathtub one night, I fell and broke my leg in three places so we decided we’d get a walk-in tub. It’s a great tub that everybody enjoys. I like it really well. And my wife uses it twice a day. She has arthritis and it makes her feel a lot better.
Hi Darrell, thank you for being a loyal Kohler customer. We are happy that your salesperson and installers were courteous and informative. We are thrilled that your KOHLER Walk-In Bath has allowed you and your wife to bathe safer and better support your health needs. We hope you continue to enjoy your walk-in bath for many years ahead. Take care.
Reviewed Feb. 22, 2020
The sales agent was great and he did good in explaining all aspects of the tub. The installation went great as well and they cleaned everything up. I like the tub and the quality is good. I’m 85-years-old and I couldn’t get in my bathtub anymore. I had to sit right through a shower. But now, I could get in and out of the tub. I enjoy a bath and I have a good time now. It’s wonderful and I would recommend it to anybody.
Hi Ruenette, thank you for your review. We are glad that your salesperson was informative and your installation team was respectful of your bathroom. We are so happy to hear your KOHLER Walk-In Bath has allowed you to bathe safer and be more comfortable. We hope you continue to enjoy it for many years ahead. Take care.
Reviewed Feb. 20, 2020
The salesman who sold the tub was great. I would’ve liked to have waited a couple of days to think it over, but he said I wouldn’t get the discount if I waited. Also, he told me that I would get a robe but I never got it. Still, everything was explained. The installation team that came out was good and I got along with them fine. They were prompt, efficient, and did the install in a timely order. They did everything to the T and cleaned up. It was all clean and it looked good. I couldn’t stand up and take a shower but now, I could sit down in the tub and take a bath.
Hi Sandra, thank you for your review. We are glad that your salesperson was informative and your installation team was prompt, efficient and respectful of your bathroom.
We apologize that you were never offered the free robe during your quote appointment. We encourage you to contact your local partner to receive your voucher. Take care.
We are happy that you are able to bathe safer and more comfortable with your new KOHLER Walk-In Bath, and we hope you continue to enjoy it year after year.
Reviewed Feb. 19, 2020
Kohler Walk-In Bath's salesperson didn’t do a good job. After signing the contract, he literally dropped the ball and we had to call many times to the office to schedule. The salesman should care after the sale all the way to installation. The installation was okay. However, we needed to call the installer to come back to adjust the drain because the drain was very slow. Apparently, it needed some adjustment to open the gap bigger. This is the first tub that we got and my parents use it. So far, everything seem to be normal.
Hi Vican, thank you for sharing your feedback. We are concerned to hear about your purchase experience. We sincerely apologize for the miscommunication with the salesperson and delayed completion time for your walk-in bath installation.
We are glad that your parents are enjoying their KOHLER Walk-In Bath and hope they continue to do so for years to come. Have a nice day!
Reviewed Feb. 18, 2020
When I went to get out of the old tub, even with grab bars, my legs would not get me up as far as I needed to go so I spent nine hours in the bathtub. When my son was home on leave, he said he wanted me to have a walk-in bath. I'm 83 and he’s trying to get me to stay in my home for as long as I can.
The sales rep got here at 11:00 in the morning and he was very patient. My bathroom could only take the smallest model Kohler makes. I was grateful that they found something to fit. At first, I wanted to put the tub in the front bathroom, which was a small 1960’s type bathroom. My son said, “How about this one in the back,” which we added on in 2002. The rep said that that would be much better because the tub is 39-inches high and would have swallowed up the front bathroom. He measured and measured again. He then went down to the basement and measured the crawlspace.
The numbers were kind of a shocker at first. There was a discount for this and a discount for that and they got the price down. It was more than a small car, but they had to take out a non-load bearing wall to make room to fit it in. They also increased the capacity of my water heater, because the tub uses a lot of hot water. The rep explained everything carefully and said that the installation could be done in a day. And the installers did it in eight hours. They asked me did wanted the wall to indent or they could make another wall, which would be straight across. I said straight across, which meant that a lot of the space that was going to be exposed got covered up.
The installers came across something they hadn’t expected. The rep measured from the wall out to the width of the tub and there was gonna be a strip of flooring, a subfloor, that would not be covered by the tub and that would be up to me. That was the hardest part of the whole deal. It was up to me to find somebody to fill in that space because if the underfloor gets wet, I could be in deep trouble. I'm still trying to find somebody to do that, so I'm very careful when I use it to make sure that it’s latched and that it doesn’t get unlatched until it’s empty. The called me twice to see if I got it done and to see if I was pleased with the way they did it.
I didn’t realize how much taking a soaky bath at the end of the day meant to me until I couldn’t do it anymore. We ordered the tub in July, but it wasn't put in until the 11th of December. I was taking showers and missed that stress relief at the end of the day. It has made my day more bearable to be able to soak in warm water for as long as I want.
Hi Annabelle, thank you for your review. We are glad that your salesperson and installers were patient and attentive throughout the process. We are thrilled to hear that you are able to relax and soak again with your new KOHLER Walk-In Bath. We hope you continue to enjoy the Walk-In Bath's comfort and safety features for years to come. Take care.
Reviewed Feb. 17, 2020
I liked the features and the way the Kohler walk-in bath looked, and the fact that it could be put in in a couple of days. We already filled up everything as we had our mind made up before the salesperson came out and we listened to him. The installation was right before Christmas and I was busy, and but the team did their thing and it worked out fine. The quality of workmanship performed is very good. They also cleaned it all up so one wouldn’t have known they were there. The walk-in bath is expensive and one better really want it before they spend that kind of money. Still, I like the whole idea of the walk-in bath. I like the quickness of getting the water in the tub and it works very well.
Hi Mildred, thanks for your review. We are glad that you had a positive sales and installation experience. We are happy that you are able to enter and exit your KOHLER Walk-In Bath quickly and safely and enjoy all of its features. We hope you continue to benefit from your walk-in bath for years to come. Take care.
Reviewed Feb. 13, 2020
I have arthritis and the convenience of a walk-in tub was to my benefit. I went through Kohler because of their reputation and I worked with the salesperson named Cody. He answered questions and he had a wonderful display that he showed us. He was wonderful, very knowledgeable with his product, and was very honest about everything. The installer was Adam and he was extremely neat and thorough. He knew what he was doing too. And when he left here, our house was in order as it was when he came. He was that efficient. Having been able to use the tub is wonderful and I like everything about it.
Hi Jan, thank you so much for your review. We are so glad that your salesperson was knowledgeable and honest during his presentation, and also thrilled that your installer was neat, efficient and respectful of your home. We are happy that your KOHLER Walk-In Bath has supported your arthritis and hope you continue to enjoy it for years to come. Take care!
Reviewed Feb. 12, 2020
The man who installed my Kohler walk-in bath was great. He was courteous. He had to come back a second day because we had a water problem, but he got it all fixed. Now, I don't have to climb in the tub.
Hi Jemmy, thank you for sharing your review. We are glad you had a positive sales and installation experience. We are thrilled that you are able to enter and exit your KOHLER Walk-In bath easier with its low step-in. We hope you continue to enjoy your walk-in bath for years. Take care.
Reviewed Feb. 11, 2020
The reps from Kohler were great. They were knowledgeable about everything, and they explained everything clearly. The contractors that came out were wonderful. They were friendly. They explained everything about what they were doing. They really did a good job with putting in the tub and also cleaning up after themselves. I love my Kohler. I’m glad I made that decision. I like sitting in the tub soaking. I would tell others to go for Kohler. It’s worth it.
Hi Cheryl, thank you for sharing your review. We are so happy to hear your salespeople were knowledgeable and your installers were friendly and respectful of your space. We are glad your KOHLER Walk-In Bath has provided an excellent soaking experience and take pride in your recommendation of Kohler to others. Have a nice day!
Reviewed Feb. 10, 2020
I called Kohler and I got squared away because their rep offered me a free 5-day trip somewhere of my choice. When I got the letter from somewhere in Ohio, Westerville, it was a generic letter with a $100 deposit. I called them and we tore it up. It was misrepresented to him what it was. Other than that, my Kohler walk-in bathtub is fine. I like the temperature to keep the water hot.
Hi Morgan, thank you for your feedback. We apologize for any miscommunication, but we are so glad that you are enjoying a more comfortable bathing experience with your KOHLER Walk-In Bath and hope you continue to do so. Take care.
Reviewed Feb. 9, 2020
I tried Kohler and I didn’t try anybody else. Everything went fine with the sales representative as well as during the installation. My new walk-in tub is working all right and it feels a little better sitting in there with it bubbling around there.
Hi Robert, thank you for sharing your review. We are glad you had a positive sales and installation experience. We are happy that you are enjoying your KOHLER Walk-In Bath and its hydrotherapy jets. We wish you safe and comfortable bathing for years to come. Take care.
Media


