Kohler Walk-In Bath Reviews
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About Kohler Walk-In Bath
Walk-in baths sold, manufactured and installed by Kohler include safety features like a low threshold, grab bars and nonslip surfaces. The company offers a wide range of comfort features, including air-massage jets and heated surfaces. Kohler’s walk-in bathtubs are designed to fit within the footprint of a standard tub and are backed by a limited lifetime warranty. You can contact the company to get a free in-home consultation and quote.
Visit www.kohlerwalkinbath.com- Various wall design options
- One-day installations
- Custom fits available
- 3-inch step-in height
- Limited lifetime warranty
- Pricey upgrades
- Pricing not available online
- Limited information on website
Kohler Walk-In Bath Reviews
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Reviewed March 31, 2021
Kohler was a better company. One of the things I'm disappointed with Kohler was not getting what the individual that came here to sell it said. One of the things that he said was it pumps the water out instead of just letting it drain out, so it drains faster. My wife likes a hot tub. She asked him if it will keep the temperature that is in the tub instead of adding water to keep it hot. He said that the temperature will stay where it is because there's a feature in there that keeps it there, but that's not true. I was very disappointed with that because the representation that was here at the house was not the same as when the Kohler whirlpool was put in the house. I didn't think that was right. Those two things were what we really wanted and what the guy said were not true.
Other than that, I had six back operations so that was one of the main reasons for getting the tub. I'm 73 years old, so I didn't want to lay in the tub. I wanted to sit in it. Our Kohler helps me as far as my everyday life because it takes a lot of the pain away. I know how good Kohler is but I don't know if I'd recommend them because of what happened here at the house, when someone says you're going to get something and don't get it.
Hi Don, thank you for your feedback! We are glad to hear you are enjoying the independence your Walk-In Bath has provided. We also sincerely apologize for the miscommunication about keeping the water warm. Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank in order to maintain the preferred water temperature in the bath. This ensures a comfortable, shoulder-height soaking depth while you bathe. Thank you again for providing feedback on your experience. Have a nice day.
Reviewed March 30, 2021
Going with Kohler was the easier thing to do because they offer the installation. We loved the rep that we worked with. He was very personable, he answered all our questions and he gave us options. He had on a mask when he was here, and he made sure that he stayed his distance. The installers were clean when they did the demo and installed everything. That was the cleanest demo ever. My dad enjoys the walk-in shower. It's a lot easier than getting in the tub.
Hi Terri, thank you for your review! It's wonderful to hear that you had a positive sales and installation experience. Our team strives to be informative, courteous, and efficient to give you the best customer service. We are also glad to hear your dad is enjoying his walk-in shower and is able to enter and exit easily. Thank you again for taking the time to share your experience, it is appreciated!
Reviewed March 29, 2021
Getting a walk-in bath was a necessity. Working with the sales representative at Kohler was a very good experience. I like my Kohler. I like that it has a seat and it drains really easily. It does not take a long time to fill, too. I would recommend Kohler.
Thank you for your review and recommendation, Agnes! We are so glad that you had a positive sales and installation experience with us and that your new KOHLER® Walk-In Bath has delivered on its safety and comfort promise. We hope you enjoy your new walk-in bath for years to come!
Reviewed March 28, 2021
The Kohler salesperson was excellent. We really like the installers. The tub itself is fine. I really like the heat and the jets on it. But we had sent a picture to our salesperson. He was supposed to have somebody to come out and fix it because the caulk that they put at the back of the wall is coming out.
Hi Donna, thank you for your review! We are so glad that you had a positive sales and installation experience with us and that your new KOHLER® Walk-In Bath has delivered on its safety and comfort promise. Our Customer Service team would be glad to help you with the caulk issue. You can contact our Customer Service team by calling (800) 986-5977 or visiting https://www.kohlerwalkinbath.com/contact/service. Have a wonderful day!
Reviewed March 27, 2021
I got a walk-in tub from Kohler. The installers were great. They had to come back because they didn't send the window trim. Now that the tub is installed, I like being able to sit in it and have the bubbles and all that go on, and it feels better. I wish I had got the shower with it instead of the handheld though.
Thank you for your review, Carol! We are thrilled that you had a positive installation experience and that you are enjoying the safety and comfort of a KOHLER Walk-In Bath. The hydrotherapy jets are one of our favorite features too. We hope you enjoy your new walk-in bath for years to come!
Reviewed March 26, 2021
The sales representative was excellent and had good follow-up calls. The installer did very professional work. My husband is a perfectionist and he tipped them a good tip. We wanted a regular shower, and there is a bar that the shower handle can be put, and we're still waiting on that. When they get it, they’ll bring it. I like that I can take a bath by myself there without a shower chair so that's good. Otherwise, my husband had to help me. We're liking our Kohler very much.
Hi Monica, thank you for your review! We are so glad that you had a positive sales and installation experience with us, and that your KOHLER® Walk-In Bath has provided you with the comfort and safety you deserve. We hope you enjoy your new walk-in bath for years to come. Have a wonderful day!
Reviewed March 25, 2021
The whole experience with Kohler was excellent. I like the flexibility that you can use the hose either as a shower or separately. The tub is for my mother, and now, it is easier for her to get in and to shower.
Thank you for your review, Cynthia! We are thrilled to hear that you had an excellent sales and installation experience! Our team strives to be informative, courteous, and efficient to give you the best customer service. We are so glad that your mom has enjoyed the KOHLER® Walk-In Bath and is able to enter and exit easier and safer. We hope she enjoys her new walk-in bath for years to come.
Reviewed March 24, 2021
I am almost 85 years old and I have sciatica. I was having trouble getting into a regular tub because my legs don't lift too high. I've been wanting to consider a walk-in tub and I mentioned it to my husband. After I offered him a little extra money on my behalf, he thought it was a good idea. He's been in it too so we're quite satisfied. I like the ability to get in and out and sit in warm water. My legs feel great when I come out. I’m very happy and everything's fine, except I have some little gray dots on some of the white that don't seem to come off. I wonder what I could use to get those off.
Thank you for your review, Marilyn! We are thrilled to hear you are enjoying the safety and comfort of a KOHLER Walk-In Bath and we hope you enjoy your new walk-in bath for years to come. Our Customer Service team would be glad to answer your questions about the dots. You can contact our Customer Service team at (800) 986-5977 or visit https://www.kohlerwalkinbath.com/contact/service.
Reviewed March 22, 2021
Nice overall walk-in bath. It's very expensive. Ok with bubbling system but would like to have some more on back and side to my body and back on my sitting leg. No water leak so far. I think better finding any other walk-in bath model and brand for better deal especially their multi-years motor and water system warranty.
Thank you for your review, Rafael! We are glad that you are enjoying your new KOHLER Walk-In Bath. Our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience so we appreciate your feedback on the hydrotherapy jets feature. Have a wonderful day!
Reviewed March 20, 2021
The installation was super great. The installers cleaned up their mess and were gone in one day. I love that the tub is very relaxing. After a hard day at work or a day that I don't feel real well, I love sitting in a tub of water and using the jets. It is wonderful. My husband loves it too. The best thing about the tub is that it is made in the United States. It's the best of the best.
Hi Terry, thank you for your excellent review! It's wonderful to hear that you had a positive sales and installation experience and we are thrilled to hear you and your husband are enjoying the safety and comfort of a KOHLER Walk-In Bath. The soothing jets is one of our favorite features too. We hope you both enjoy your new walk-in bath for years to come! Have a nice day!

Reviewed March 19, 2021
Kohler walk in tub is one of the nicest company and their workers are very accommodating for the services that they provide. They are very good in fast services and making sure all is handled and I like that.
Hi Carla, thank you for your review and kind words! We are so glad that you had a positive sales and installation experience with us. Our team strives to be informative, courteous, and efficient to give you the best customer service. Thank you again for taking the time to review us! Have a nice day!
Reviewed March 18, 2021
The people that installed my Kohler walk-in tub were all right. They demonstrated it for me. My experience was good.
Hi Jesse, thank you for your review! We are so glad that you had a positive sales and installation experience with us. Our team strives to be informative, courteous, and efficient to give you the best customer service. We hope you enjoy your new walk-in bath for years to come. Have a nice day!
Reviewed March 17, 2021
I'm 67 years old, so I can't get in a regular tub. I needed a walk-in. I haven’t taken a bath in five years and what I liked the best with my Kohler is I can take a bath. It’s wonderful. Two guys came to install, and the one that did most of it seemed like he was teaching the other guy. They were really nice, and they did a good job. The guy explained everything too. Everything looks nice and seems to be working well. I'm very pleased. However, we haven't been able to use it as the whole thing because I need to get a new water heater. It's so big, but we fill it up to the seat, at least.
Hi Donna, thank you for your review! We are so glad that you had a positive sales and installation experience with us. Our team strives to be informative, courteous, and efficient to give you the best customer service. We are delighted to hear that you are enjoying the independence your Walk-In Bath has provided. We hope you are able to get your new water heater soon so you may enjoy a comfortable, shoulder-height soaking depth while you bathe. Have a wonderful day!
Reviewed March 16, 2021
The rep was great about explaining everything to me and the people came out with no problem. They told me what they were doing and it didn't take too long to install. They were professional and they cleaned up behind themselves. They also showed me how to operate the tub. I have a problem stepping in the tub and that way, I don’t have too high to step into, and then I have a seat I can sit down because sometimes, I get a little unsteady on my feet.
Hi Cassie, thank you for your review! It's wonderful to hear that you had a positive sales and installation experience. Our team strives to be informative, courteous, and efficient to give you the best customer service. We are thrilled that your KOHLER® Walk-In Bath has provided you with the comfort and safety you deserve. We hope you enjoy your new walk-in bath for years to come. Have a nice day!
Reviewed March 15, 2021
The tub costs too much but I like its ease of operation.
Hi Michael, thank you for your review! We are glad to hear you enjoy the ease of operation of the KOHLER Walk-In Tub. The KOHLER Walk-In Bath offers a competitive price relative to other walk-in bath brands. Some add-on options, such as hydrotherapy jets and LuxStone bath walls, will affect the quoted price. We ensure every bath meets our high standards and confidently offer the best walk-in bath on the market. Thank you again for your feedback. We hope you enjoy your new walk-in bath for years to come. Have a nice day!
Reviewed March 14, 2021
The installers were very polite and didn’t leave a mess. The tub is put in very neatly. Also, it looks really nice. It looks better than I expected. I like the jacuzzi part and the warmed back.
Hi Brenda, thank you for your review! We are so glad that you had a positive sales experience and that installation surpassed your expectations. Thank you for taking the time to share your experience with us. We hope you enjoy your new walk-in bath for years to come!
Reviewed March 13, 2021
It seems very expensive for what it is but the quality seems fine. I like the jets and the bubblers.
Hi Linda, thank you for your review! We are glad to hear you enjoy the Hydrotherapy whirlpool and BubbleMassage™ air jets. The KOHLER Walk-In Bath offers a competitive price relative to other walk-in bath brands. Some add-on options, such as hydrotherapy jets and LuxStone bath walls, will affect the quoted price. Thank you again for your feedback. We hope you enjoy your new walk-in bath for years to come!
Reviewed March 12, 2021
Kohler was a good company to work with. The sales guy was very polite and nice. The installers were in and out, and they cleaned up their mess. I threw my back out Friday so the tub has been wonderful.
Hi Donna, thank you for your review! It's wonderful to hear that you had a positive sales and installation experience and we are thrilled that your KOHLER® Walk-In Bath has provided you with the comfort and safety you deserve. Have a nice day!
Reviewed March 11, 2021
I knew the Kohler name. I simply called and asked for some information, and they sent their representative out. I was convinced after he talked with us that it was the best route for us to go. The father and son who came to install the tub were marvelous. They had to remove the frame around our bathroom door and do all of that in order to get it down. But they got everything done within a day and it looked beautiful and perfect when it was done. We've enjoyed the tub very much ever since.
Hi Joyce, thank you for your review! It's wonderful to hear that you had a positive sales and installation experience. Our team strives to be informative, courteous, and efficient to give you the best customer service. Thank you again for taking the time to share your experience with us. We hope you enjoy your new walk-in bath for years to come!
Reviewed March 10, 2021
A friend of ours recommended Kohler. She and her husband used to do remodeling. Kohler's reps knew what they were doing. They answered everything and did what we needed. We were very satisfied. And then, the installers did a beautiful job. We couldn't tell they have been here when they left. The tub does what it is supposed to, and that's what we wanted - a good water movement. Also, I don't have to keep adding water to keep it hot because it has the built-in heater. That's a big feature as opposed to a regular tub where I have to keep adding water to keep it warm.
We originally thought we had a little scuffed place on the tub. But it turned out it was just a little paint that when the installers had to paint, where they took part of the door facing to get the tub in. Then the brush brushed on there. My wife took her fingernails and said, "This comes right off. It's just a little paint." Everything was fine. The reps called me back a time or two to see how everything is going. They didn't just do the sale and leave.
Hi Jimmy, thank you for your review! We are so glad that you had a positive sales and installation experience with us. Our team strives to be informative, courteous, and efficient to give you the best customer service. We are thrilled that your new KOHLER® Walk-In Bath has delivered on its safety and comfort promise and that you enjoy our automatic in-line water heater which maintains the water temperature. We hope you enjoy your new walk-in bath for years to come! Have a nice day!
Reviewed March 9, 2021
I couldn't get in the shower. I thought one of those baths would help me. The doctor thought that was a good idea, too. So, here I am with a new Kohler bathtub and I love it. The installers did it in one day. They were sweet, nice little guys and good-looking. I’ve already recommended Kohler to my 86-year-old sister and she's thinking about it too. She doesn't live here. My brother who lives with me and my sister-in-law both love it too. We're really happy.
Hi Pauline, thank you for your wonderful review! We are thrilled to hear that you had a positive sales and installation experience. Our team strives to be informative, courteous, and efficient to give you the best customer service. We are glad that you are enjoying the KOHLER® Walk-In Bath and are able to enter and exit easier and safer, and that your brother and sister-in-law love it too. Thank you again for sharing your experience with us and recommending us to others. Have a nice day!
Reviewed March 8, 2021
Everything went very well with my experience with them. The gentleman who came out here did a great job explaining everything. He also took his time. However, I don't know if I really got ripped off or not. I paid $23,000. That seemed like an awful lot. But when I mentioned to the rep, "I could think about it and get some other estimates." He said, "We can only do that today. If we can't settle the deal today, then the price is gonna go back up about another $3,000.” But it's worth it because the wife has had so many hip and knee replacements. She can get in there and just sit there with the jets running. She dearly loves the thing. The installers have done a great job too. The first day, they got out here about 10 o'clock and worked until 5:00. Then they came back the next day and finished it up. They were here a couple of hours on the second day because they needed some other supplies before they could finish it up. The finished product is great.
Hi Marston, thank you for your review! It's wonderful to hear that you had a positive installation experience. We are so glad that your wife is enjoying the KOHLER® Walk-In Bath and is able to enter and exit easier and safer. We hope you both enjoy your new walk-in bath for years to come. Have a nice day!
Reviewed March 7, 2021
Our Kohler Walk-In Bath works fine. My sister-in-law is the one that uses it and she loves it. The crew that came did an excellent job. They replaced the floor too. When they first looked at it, they didn't know there was any wrong with it. Then they tried to do it. They didn’t charge us for it. They did a beautiful job. The sales rep was really good, too. He measured everything and did everything well. He sold us the idea of doing it.
Hi Edward, thank you for your review! We are so glad that you had a positive sales and installation experience with us. Our team strives to be informative, courteous, and efficient to give you the best customer service. We are thrilled that your new KOHLER® Walk-In Bath has delivered on its safety and comfort promise and that your sister-in-law loves it. Thank you again for sharing your experience with us. Have a wonderful day!
Reviewed March 6, 2021
The sales rep was very nice and the installers were good. I bought a soaker and I like all of it. In my other bathroom, I had a tub. I'm 91 years old, and I was afraid that I would get in the tub and couldn't get out.
Hi Norma, thank you for your review! It's wonderful to hear that you had a positive sales and installation experience and we are delighted to hear that you are enjoying the independence your Walk-In Bath has provided. Have a great day!
Reviewed March 5, 2021
I love my walk-in bath. Kohler seemed like the best out there, so I went with them and all of my experiences went well. The walk-in bath went right in. The people were clean and they were in and out. It was fast and everything's perfect.
Hi Russell, thank you for your review! We are thrilled to hear you love your KOHLER® Walk-In Bath and that you had a positive sales and installation experience with us. We hope you enjoy your new walk-in bath for years to come!
Reviewed March 4, 2021
We were very impressed with the sales rep. He wore his mask all the time, and his presentation was very professional and thorough. He was polite and answered all our questions, and had a good spiel. The installation was great too. My wife uses our walk-in bath. She has a lot of aches and pains, and it’s very soothing to her. She uses the hydrotherapy.
Hi William, thank you for your review. We are so glad that you had a positive sales and installation experience with us. Our team strives to be informative, courteous, and efficient to give you the best customer service. We are thrilled that your new KOHLER® Walk-In Bath has delivered on its safety and comfort promise. The hydrotherapy jets are some of our favorite features too. We hope your wife enjoys your new walk-in bath for years to come. Have a wonderful day!
Reviewed March 3, 2021
I appreciated the Kohler rep's visit very much. The installation was an excellent service. I like how convenient the access into the tub is, the spa features and the jets. I'm very satisfied.
Hi Bob, thank you for your review! It's wonderful to hear that you had a positive sales and installation experience and we are thrilled that your KOHLER® Walk-In Bath has provided you with the comfort and safety you deserve. Have a great day!
Reviewed Feb. 28, 2021
We have had problems with the walk in tub from the beginning. First, our 50 gallon hot water heater runs out of hot water before covering the jets. It is turned up as high as possible and starts hot enough to burn someone, but runs cold before filling the tub. No one warned us about that. That would be the biggest complaint. It often makes us decide not to use it. Second, the shower lever is so hard to raise and lower that it makes the shower hard to use. The open/close lever cover falls off with every bath. We put it back on and screw it down, but next bath it shakes loose and falls off again. At present, we feel like we paid a lot of money for something that is not what we hoped it would be.
Hi Kathryn, thank you for sharing your feedback. We are very sorry to hear that you are unsatisfied with the walk-in bath. Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank in order to maintain the preferred water temperature in the bath. This ensures a comfortable, shoulder-height soaking depth while you bathe. We also apologize for the issue with the door lever and would like to assist you. Please contact our Customer Service team by calling (800) 986-5977 or visiting https://www.kohlerwalkinbath.com/contact/service . We look forward to hearing from you.
Reviewed Feb. 26, 2021
There seemed to be some miscommunication between the sales representative and the installer. What she said wasn’t what was done by the installers who were doing the work. The door frame was not big enough and she mentioned that but then, there was a lot of difficulty with cutting around the corner. The whole thing was stressful but the installers were great. We got the walk-in bath for my mother. She says that she feels better using the Whirlpool with her legs. She had a walk-in bath before so she was familiar with it. But her old one did not have the features that this one has. The heated back where you lean against is my favorite. Also, the shower nozzle on the one we had before was up higher and this one is attached to the actual tub. That makes it nice.
Hi Kelly, thank you for your review! We apologize for the confusion regarding the dimensions of the KOHLER Walk-In Bath door, and we are glad that you had a positive installation experience with us. We are thrilled that your new KOHLER® Walk-In Bath has delivered on its safety and comfort promise. The Bask heated backrest and convenient multi-function handshower are some of our favorite features too! Once again, thank you for taking the time to share your experience with us. Have a nice day!
Reviewed Feb. 13, 2021
I've always had Kohler products. Even my old stuff are all Kohler. High-quality. There are other types of walk-in tubs on the market. But I didn't have any feeling like I should check those out when I knew Kohler. I like the heated back a lot. I use that even when I'm just sitting down using the showerhead. It keeps me extra warm. It's a tight fit. To get in, I have to turn sideways. But it's fine. I take a jet bath in it once a week. The rest of the time, I just use it as a tub. I fill it up part of the way, use the showerhead, sit there and shower myself off.
We had very good service. We only had one problem, and that was the toilet that came with the tub was too high. My feet didn't even touch the floor. I wanted a higher toilet, so I was okay with it. But it was 19 inches and my legs are not really long. I felt like a kid. I said to my husband we had to replace it. Kohler came back and replaced that. They had to come back from Pennsylvania and put a new one in. I felt bad for them. But my legs would go numb. If you ever use that toilet, which came free with the package, make sure the person knows how long it is. When the tech came back, it was a different man and he said, “Oh, I can see why there’s a problem.” Other than that, everything was very good.
Hi Leanne, thank you for being a loyal Kohler customer and taking the time to share your experience with the KOHLER® Walk-In Bath. We are thrilled that your KOHLER® Walk-In Bath has provided you with the comfort and safety you deserve and we hope you enjoy your new walk-in bath for years to come!
Reviewed Feb. 12, 2021
The purchase process at Kohler was thoroughly enjoyable. I didn't think that the installers could do as good as they did. They were very polite and they listened to what I asked them. They answered all my questions. The walk-in tub adds to the bathroom we have. I thought it would be an eyesore but it isn't. My wife uses it and if it hadn't been for that tub, she couldn't enjoy taking a bath.
Hi Charles, thank you for your review! It is wonderful to hear that you enjoyed the purchasing process and had a positive installation experience with us. Our team strives to be informative, courteous, and efficient to give you the best customer service. We are thrilled that your KOHLER® Walk-In Bath has provided your wife with the comfort and safety she deserves. We hope she enjoys her new walk-in bath for years to come. Have a nice day!
Reviewed Feb. 11, 2021
The installers were very professional and nice about everything. They kept their masks on and explained things to me. The job was done very quickly and nicely. I'm getting up in age and I'm having back problems. My Kohler is so much easier than a regular bathtub and it works beautifully. It's total relaxation. I'm going in every other day and enjoying it tremendously.
Hi Chuck, thank you for your review! It's wonderful to hear that you had a positive sales and installation experience. We are thrilled that your new KOHLER® Walk-In Bath has delivered on its safety and comfort promise, and has provided you a spa-like experience. We agree; it is very relaxing! We hope you enjoy your new walk-in bath for years to come!
Reviewed Feb. 10, 2021
Kohler's rep was very knowledgeable and working with him was a great experience. The installation team had a big job in that they had to tear out my existing tub, and they were terrific. My husband and I are very happy with the walk-in bath we got.
Hi Barbara, thank you for your review! We are so glad that you had a positive sales and installation experience with us. We are delighted to hear you and your husband are enjoying the safety and comfort of a KOHLER Walk-In Bath, and we hope you enjoy your new walk-in bath for years to come!
Reviewed Feb. 9, 2021
The workers were very nice and the quality of work they did was very good. I would recommend Kohler if you're looking really for a walk-in tub.
Hi Joyce, thank you for your review and for recommending us to others! It's wonderful to hear that you had a positive sales and installation experience. We hope you enjoy your new walk-in bath for years to come. Have a wonderful day!
Reviewed Feb. 8, 2021
The Kohler crew that came out was very professional, very courteous and they worked the whole time they were here. It was very well done. I like the jets in the water and the temperature too.
Hi Verna, thank you for your review. We are so glad that you had a positive sales and installation experience with us. Our team strives to be informative, courteous, and efficient to give you the best customer service. We are thrilled that your new KOHLER® Walk-In Bath has delivered on its safety and comfort promise. The soothing jets, convenient multi-function handshower, and easy maintenance are some of our favorite features too.
Reviewed Feb. 7, 2021
I love Kohler products. They last and they're 110% top quality. The reps of Kohler were wonderful. The installers were great too. I love all the features of my walk-in tub. I have trouble with my back and I also have arthritis in my knees and some of my joints, and it has helped me tremendously with that.
Hi Robin, thank you for your review! We appreciate your trust in the Kohler name and the quality of our products, and it's wonderful to hear that you had a positive sales and installation experience. We are also thrilled to hear that you are enjoying the safety and comfort of a KOHLER Walk-In Bath and that you love all of the features. We hope you enjoy your new walk-in bath for years to come! Have a nice day!
Reviewed Feb. 6, 2021
The Kohler tub is really relaxing. I was upset though. They sent young kids and they didn't do a great job putting the molding back on. I've been working on that myself. But other than that, they did a great job putting it in there.
Hi Roy, thank you for your review! We are thrilled to hear you are enjoying the safety and comfort of a KOHLER Walk-In Bath. We appreciate your feedback and we will make sure to pass it along to our team. Have a nice day!
Reviewed Feb. 5, 2021
The people at Kohler are all nice fellows. They took care of me alright. I called Kohler this morning. I have a question on how much water is used every time I use the walk-in bath. I've had a letter from the water company saying I'm using an excess amount of water.
Hi Herbert, thank you for your review! We are so glad that you had a positive sales and installation experience with us. Our team strives to be informative, courteous, and efficient to give you the best customer service. We encourage you to call our Customer Service team at (800) 986-5977 with any questions about your KOHLER Walk-In Bath. They would be happy to assist you. Once again, thank you for taking the time to share your experience with us. Have a nice day!
Reviewed Feb. 4, 2021
The installation crew was very efficient and I would highly recommend them for any other job. I have an unfavorable condition though. The 50-gallon hot water tank doesn't have enough hot water to completely fill it with a warm temperature of water. I had a call to discuss about the amount of hot water and Kohler sent a plumber out. He adjusted the device that they installed that was supposed to increase the amount of hot water to raise the temperature of the water. But it isn't quite enough. Still, it was a good experience with Kohler.
Hi Sam, thank you for your review and for recommending us to others! We are glad to hear you had a positive installation experience. Our team strives to be informative, courteous, and efficient to give you the best customer service. Once again, thank you for taking the time to share your experience with us. Have a wonderful day!
Reviewed Feb. 3, 2021
The salesperson from Kohler was amazing, knowledgeable and had great customer service. The installer was very professional and then, they got somebody out to do the drywall and he matched it perfectly. I was concerned because it was smaller than my bath that was put in there. So, there was a big gap. They did a good job of cleaning up and making it look good. They removed the old bath and took care of everything. The installation was very smooth. My mom was struggling holding up my dad because he was quite heavy and I got the tub ready for him. So, I like that she's not having to do that anymore. She can sit him in the bath and wash him. It's much better for her. The walk-in bath is the best decision you can make to help your parents.
Hi Fernanda, thank you for your review and for recommending us to others! It's wonderful to hear that you had a positive sales and installation experience, and we are thrilled that your KOHLER® Walk-In Bath has provided your parents with the comfort and safety they deserve. Once again, thank you for sharing your experience with us. Have a nice day!
Reviewed Feb. 2, 2021
The quality of Kohler's product is excellent and I like the ease of using it. The installers finished the installation in one day and did a very good job. I've been very satisfied with the purchase.
Hi Rian, thank you so much for taking the time to share your experience with us; it's truly appreciated! It's wonderful to hear that you had a positive installation experience, and we are thrilled that your KOHLER® Walk-In Bath has provided you with the comfort and safety you deserve.
Reviewed Feb. 1, 2021
The purchase went smoothly and the people that installed it were very nice too. I like the jets of the walk-in bath and after I play tennis or something, I can get in it and relax.
Hi Gregory, thank you for your review! We are so glad that you had a positive sales and installation experience with us. Our team strives to be informative, courteous, and efficient to give you the best customer service. We are thrilled to hear you are enjoying the safety and comfort of a KOHLER Walk-In Bath. We hope you enjoy your new walk-in bath for years to come! Have a nice day!
Reviewed Jan. 31, 2021
Their installers were meticulous. They had to do a massive build on mine because I had a six-foot area they had to fill in. They had to build up on both ends and on the back. They did a fantastic job. My favorite feature of the tub is the massage jets. The only thing I found with it that it scared the tooky out of me was when pushing the air jets or the massage jets to come on, they come on full force. They could start the air jets and stuff at the low range and then let them move up instead of starting at the high power. But other than that, it is fantastic.
Hi Joyce, thank you for your review. We are so glad that you had a positive installation experience with us, and that you are enjoying the safety and comfort of a KOHLER Walk-In Bath. The soothing jets are some of our favorite features too! Thank you for your suggestions, we will pass along your feedback to our team. Have a wonderful day!
Reviewed Jan. 30, 2021
I really liked the sales guy that came out. I didn't feel like he was pushy. Also, the installation was really good. The guys were quick, cleaned up after themselves, and explained everything after they were finished. The work was excellent. My mother really enjoys the tub. I would recommend Kohler. I've told some friends whose parents are kind of getting up there in age. It's kind of pricey but I feel like it gives a little bit more independence.
Hi Renee, thank you so much for taking the time to review us and recommend us to others! We are so glad that you had a positive sales and installation experience with us, and we are delighted to hear that your mother is enjoying the independence her new KOHLER Walk-In Bath has provided.
Reviewed Jan. 29, 2021
The Kohler rep came and made a sales pitch. He was very kind and seemed to be very knowledgeable. The installation people worked hard and had it done in a day. The tub is the most expensive thing I've ever bought but the jets are really restorative to my body. But I've only used it four times because the motor went out. It's not working now.
Hi Donna, we apologize for the issue with the motor. Please know Kohler strives to delight our customers through our one level of quality standard for all Kohler products. We have forwarded your comments to your KOHLER Authorized Dealer for further assistance and solutions regarding this issue. They will contact you shortly.
Reviewed Jan. 28, 2021
The techs were quick, on time, and did a good job. We had two issues with the plumbing. First, they had the cold and hot water backward. They had to come back and fix that. Then, we had a problem with the drain. My mother-in-law who's 86 went in the tub and it took her a half-hour to get out 'cause the walk-in was barely draining. The problem was with the drain plug itself. There was a little screw that one tightens to get it to the right height. The techs didn't tighten that so I fixed it myself. We like our Kohler Walk-In a lot. My mother-in-law uses it every day and she absolutely loves it.
Hi Charles, thank you for your review! We are glad to hear that you had a quick installation process and that the plumbing issues were resolved promptly. We are thrilled that your KOHLER® Walk-In Bath has provided you and your mother-in-law with the comfort and safety you deserve. We hope you enjoy your new walk-in bath for years to come. Have a nice day!
Reviewed Jan. 27, 2021
We had bought a house and Kohler would be a good tub to have. We didn't realize that it would be $25,000 but we bought it. The installation was great and seamless. The tub is easy to get into, fills up quickly and drains fast. The jets are great. I’ve used the tub and I like it but I’m trying to figure out how to get my husband in. Usually, I would take a step into the shower and lift him in. But there's not enough room to do that and that is one feature I don't like. I'm not a little person and there's not much room to turn when you get in. So, there needs to be a little room between the seat and the doorway. Closing the door is hard to do. It would probably be better if the door closed from the outside rather than from the inside. But I enjoy everything else.
Hi Ida, thank you for your review! It's wonderful to hear that you had a positive sales and installation experience. We also enjoy the soothing jets and the easy accessibility of our bath. Thank you for your suggestions. We will pass along your feedback to our team and appreciate you taking the time to write. Have a great day!
Reviewed Jan. 27, 2021
Everything was excellent. My mom is very happy with the workmanship. She said she has never seen anything like it. She was highly impressed. She’s the one that keeps her home up and she’s got several folks in and out of the home.
Hi Joy, thank you for your review! It's wonderful to hear that your mom had a positive installation experience. Our team strives to be informative, courteous, and efficient to give you the best customer service. We hope she enjoys her new walk-in bath for years to come. Have a nice day!
Reviewed Jan. 26, 2021
The reps of Kohler were really good. I like the bubbles of the tub. My favorite feature is that I don't have to climb over and get in the tub. I could just walk in and sit down. I'm 93 years old. I can't do too much jumping anymore.
Hi Darrel, thank you for your review! We are glad to hear you had a positive experience with our representatives and that you are enjoying the safety, comfort, and independence your KOHLER Walk-In Bath has provided. We hope you enjoy your new walk-in bath for years to come! Have a wonderful day!
Reviewed Jan. 26, 2021
The sales agent did a very good presentation and the installers did an awesome job. I like everything about the Kohler Walk-in Bath. The jets are nice.
Hi Brenda, thank you for your review! We are pleased to hear that you had a positive sales and installation experience with us and we are thrilled that your new KOHLER® Walk-In Bath has delivered on its safety and comfort promise. We hope you enjoy your new walk-in bath for years to come!
Reviewed Jan. 25, 2021
I enjoy my Kohler walk-in tub. It's nice. But the gentleman that put this in told me it would be $7,077 and then I got the bill from GreenSky for $16,000. I don't think that they could charge me double for a plain shower. It does not have any grab bars and a shower door. I don't think that's fair. That's not what I was told. I have reached out to them, but they said that that's what I’ve signed for. But the installation went well. They did a great job. I was very pleased with it.
Hi Shirley, thank you for your review! We are glad that you had a positive installation experience with us and that you are enjoying the safety and comfort of a KOHLER Walk-In Bath. We appreciate your feedback and we will make sure to pass it along to our team. Have a wonderful day!
Reviewed Jan. 25, 2021
The sales rep answered all our questions and told us all about Kohler. Then, the installers explained a lot of things to us and showed us how the bath worked. One of my least favorite features is the hot water. We have to change our hot water heater. Other than that, we really like it. Our son-in-law likes to get in there and with the jets to go in and help the difficulties he has.
Hi Ruth, thank you for your review! We are so glad that you had a positive sales and installation experience with us. Our team strives to be informative, courteous, and efficient to give you the best customer service. The soothing jets are one of our favorite features as well! We hope you enjoy your new walk-in bath for years to come.
Reviewed Jan. 20, 2021
I've got a Kohler engine in a lawn mower and I also had Kohlers in several different things. It's a good name. I've been driving a truck for over 40 years now and getting on up in years. I thought before I fall and bust my keister, the Kohler walk-in bath looked like it might be cool. I had no idea it was gonna be that expensive though. I almost didn't do it because I was thinking I was going to put that in and put a shower in the other bathroom. That'd be a good time to do it 'cause the plumbing for one is right against the plumbing for the other one. But the guys told me that they also gave me a price on putting a Kohler shower in my other bathroom. They said that that would be good for a year.
Ron, the guy who came out and spoke with me, convinced me that I wouldn't regret it. The guys that came and put it in were a father and son team. The father had been in the business for 14 years. He had worked for most all of the companies that made those things and he said that with a Kohler, I didn't mess up because it has a metal frame underneath it. Whenever he was telling me about the features, he said it will blow air out after I'm out of it. The first couple of times, I started thinking I had not wiped it down while I was still standing in there. The third time that I was still standing in it and drying the walls down, that came on. That's a good feature as far as drying the lines and getting all the moisture out of it so you don't get any funk build-up. I'm happy with the tub. I enjoy going in there, getting me a glass of bourbon, turning the jets on and sitting there for a while.
Hi Tim, thank you for being a loyal Kohler customer. We are so glad that your new KOHLER® Walk-In Bath has provided you peace of mind with its low-step in and other safety features. It's great to hear that you had a positive sales and installation experience. We hope you continue to enjoy soaking in your walk-in bath with a cocktail and relaxing with the jets. Take care.
Reviewed Jan. 18, 2021
My Kohler walk in tub was installed last year, it is just ok. First issue the 3" walk in is a lie, mine is over 6", the rep told me that is just the way it is. The installation was a nightmare, floors, walls, and woodwork scratched. A filthy mess when they left. The installers were not even prepared to do the job, they went to get parts (1 1/2 hours). They still didn't have all they needed, they had to borrow from me. When the tub was installed the installers could not tell me how to use it. Then I realized the bathroom door would not shut at all after the door was put back in place. Now there is a horrible smell coming from the tub. Kohler blames Home Smart and Home Smart blames Kohler, just a huge run around. I have to keep candles burning in that bathroom to cover this bad industrial smell. Don't waste your money on the Kohler walk in tub.
Hi Nancy, thank you for sharing your feedback. We are concerned to learn about your disappointing installation experience, as we only partner with trusted and reputable local dealers. We have forwarded your comments to your KOHLER Authorized Dealer for further follow-up. A representative will contact you soon to address your concerns with your walk-in bath. Thank you and have a great day.
Reviewed Jan. 13, 2021
Kohler has a good reputation and I’ve dealt with Kohler products. The rep answered my questions. He was very thorough and professional. He told me everything that I wanted to know. He was well prepared, and without being pushy. He knew my circumstances, that I could not make up my mind. I could not give him a final decision because my husband was in the hospital at the time. He was very patient. He worked with me and did an excellent job.
The workmen were all good. They should emphasize that ordinarily, this is more than a one-day job. Some of their ads say this could happen in a day. We didn't have any major issues but I can't see how that could happen. They are better off telling the customer it's ordinarily a two-day job. And when they finished the tub, water went all over the floor. That was not a good experience, but they did their best to repair it. They had to come back and put in a new door and that was disappointing. Because we had other issues, Mark came out here and then explained exactly how to use the tub, all kinds of little hints. That demonstration is crucial and it should be done by a representative of the company, not just depend on their plumber or electrician, or whoever is doing the installation.
I wrote that to him and told him that. It was he who gave me all the hints about you have to make sure that door is totally closed or it will leak. That isn't why it leaked in the first place. But we did have a problem later on and we discovered that was the issue. But he was very good, so with Alex, the two people I worked with at the company. The Home Forever Bath representatives were both excellent.
The other thing was, when they did the work, they forgot to tell me that the tub turns on again to clear the line. And it scared me because I was not in the room and all of a sudden it turned on again. I turned it off, which meant after a few minutes, it turned on again. And then I called in a panic, and told them, “That's a crucial piece of information, even if it's in your printed material.” They did not provide the guide book at the time. They ended up mailing it to me. I got it in the next-day mail. That's an expensive project. It's very important when that job is finished, that someone from that company comes, brings you their brochure, makes sure they go through the whole use with you.
And the other thing was, we have gotten used to it now, but the amount of water that that takes drains our hot water tank, so we have to plan if we're going to use it, which is fine. We use the shower portion and I like that. I wish they didn't have any issues, but they were very good about handling any problem that came up.
Hi Margaret, thank you for your review and for being a loyal Kohler customer. It's great to hear that your sales representative was informative, courteous and patient. We apologize for the leakage with your KOHLER® Walk-In Bath door and are glad the issue was resolved swiftly. We appreciate your feedback on how to make the experience better, including providing the user with a comprehensive demonstration and a user manual. We hope you enjoy your walk-in bath for years to come. Take care.
Reviewed Jan. 12, 2021
Everybody I've worked with at Kohler was very good. I tell my friends about how nice the salesperson and the workers that came were. They answered all of my questions. The fellows that put the tub in were very efficient and knew what they were doing. It was a good experience. I do like the Kohler tub very well. I'm at a point where I can't get in and out of a regular tub and step over the edge. By putting in the Kohler tub, I have been able to get in, soak in the bath water and enjoy the tub. I like the heated seat and back so that when you do sit down in the water, you get your water where you want it. It stays warm. I've had a couple of my neighbors over just to look at the tub.
I got a couple of features I don't like though. I would recommend that somebody put in a 75-gallon hot water heater instead of the 50-gallon so that you have plenty of hot water. In my house, my hot water tank is at the other end of the house. You have to let your water run a while to get warm water back to it. By the time you finally get the hot water back there and get the tub filled before it gets up to where you would like it to be, the water coming out of the faucet is getting cool. That's the one thing that I was more disappointed in than anything. Other than that, the tub is nice.
Hi Ellen, thank you for your review! It's fantastic to hear that you had a positive sales and installation experience. We are thrilled that your new KOHLER® Walk-In Bath has made it easier to enter and exit the bath and allowed you to enjoy a nice warm soak using the Bask® heated backrest.
Your feedback regarding the recommended size of the hot water heater is much appreciated as our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience.
We hope you continue to enjoy your walk-in bath for many years to come. Take care.
Reviewed Jan. 10, 2021
I expected the installation to be a week or so but the installers did it in one day. They took a little while to get here because of the pandemic and transportation was slowed down but they were extremely friendly. We were very happy with it. The only thing that would have helped is if they made the faucets go from either side. Our bathroom we put the walk-in tub in is very small and we're gonna to do some more remodeling to accommodate it better.
Hi Barbara, thank you for your review! We are so glad that your KOHLER® Walk-In Bath was able to be installed in one day. Your feedback is much appreciated as our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience. We hope you continue to enjoy your new walk-in bath for years to come. Take care.
Reviewed Jan. 9, 2021
Our purchase of a walk-in tub, as well as its installation, were both very good, especially at the end. Somebody from Kohler came by to do a follow-up, checked whether everything was okay, and he gave me his card. He explained to me better the operations in the tub. He went through it all with me and my wife and we were very pleased. The features of the tub were also what we expected.
Hi David, thank you for your review! We are so glad that you had a positive sales, installation and follow-up experience. We are happy that you and your wife were able to learn more about how your KOHLER® Walk-In Bath operates. We hope you both continue to enjoy all the safety and comfort features of your walk-in bath for years to come. Take care.
Reviewed Jan. 8, 2021
Was not happy with the Kohler walk-in tub from the salesperson to the installers... The tub is okay. It is just a bathtub you can step into, nothing special for the high price. I got this for my father and he has not been able to use it at all. This thing takes a lot of water too much for the pipes in his house. Big mistake.
Hi William, we are sorry that this has been your experience. If you still have concerns, we encourage you to contact your KOHLER Authorized Dealer for assistance. Thank you and have a great day.
Reviewed Jan. 8, 2021
The Kohler rep was very good and the guy who did the installation was very nice. He said it would take one day and it took five days but that was all right. He didn’t spend enough time on demonstrating how to use it though. I always get water all over the place and I had to learn how to work the things. It doesn't have enough information about the tub. I like the jets but when I first started using it, I didn't realize the ones in the back had to be covered up. I had water all over the place. I’m learning and I’m happy with it. I would shop around a little bit more for price though.
Hi Ronald, thank you for your review! We are glad that you had a positive experience with your sales representative and KOHLER Authorized Dealer. We appreciate your feedback on needing additional education on how to use the walk-in bath and will use your experience to improve our process. We hope you continue to enjoy your KOHLER® Walk-In Bath for years to come. Take care.
Reviewed Jan. 7, 2021
I can no longer get into a regular bathtub. My children didn't feel it was safe for me to be in the shower because they were afraid I would slip and fall. Kohler had the features that I needed to be safe and I was partial to them because my dad was a plumber for a while, earning a living and he sold Kohler products and he said they're the top of the line. So they would be a good purchase and better than some of the others. I was pleased with everyone I dealt with. The gentleman who came when I agreed to purchase the tub was very good as well as the crew that put it in. They cleaned up so nice when they were done. So I have no complaints. I have a handicapped son and I had trouble getting him in the other tub and he just loves this tub. I have a couple of tall sons that have back problems so I told them that whenever it's bad, they can come up and sit in my tub. It'll make them feel better.
Hi Joann, thank you for your review! We are so glad that the KOHLER Walk-In Bath has provided you with a safer, more comfortable bathing experience. We are glad that your sales representative and your KOHLER Authorized Dealer was courteous and professional. It's great to hear that your sons are also able to enjoy the safety and pain-relieving features as well. We hope you all continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Jan. 6, 2021
We liked Kohler’s name and quality. We figured it would last and would not have problems with it. The walk-in bath is very good. My husband has neuropathy and he’s had a series of operations, and it's been great for him for stress relief as well as just helping him feel all relaxed when he finishes.
Hi Mrs. Casmir, thank you for your review! We appreciate your trust in the Kohler name and the quality of our products. We are so glad that the KOHLER® Walk-In Bath has helped to relieve your husband's stress and provided a relaxing bathing experience. We hope you and him continue to enjoy your new walk-in bath for years to come. Take care.
Reviewed Jan. 5, 2021
I love everything about the walk-in bath from Kohler. I’m old and I hurt a lot. I did my exercises in the tub today because I’ve been gone a couple of days. I'm a water person and I love swimming and being in the water and exercising. It's heavenly to get in and sit down and feel that water especially when I'm hurting. The salesperson was great and very knowledgeable. He answered all our questions and gave additional knowledge. I had another person come out from another company. It was a walk-in one but not like this one.
The installation team was very good. They said when they would be here and they were. The only thing is I've called for help and they haven't arrived yet. I don't know where the water came from but the carpet was all wet. My daughter thinks it's got something to do with the drain because as long as you hold the drain down, it pumps out. But when you let go of it, it stops. They said that they would be here and then, they said that somebody was out of town. My daughter said that the guy called and they made arrangements.
Hi Bonnie, thank you for your review! It's great to hear that you had a positive sales and installation experience. We apologize for the issue with leaking and are so glad that your KOHLER Authorized Dealer is in the process of resolving it. We are so glad that you love your KOHLER® Walk-In Bath and have found it to help relieve your aches and pain. We hope you continue to enjoy it for years to come. Take care.
Reviewed Jan. 4, 2021
The sales rep came to the house, which is wonderful. She was very personable and nice and she made me feel at home. But when she told me how much the walk-in tub was, I was ready to tell her to keep it. If it hadn’t been for my daughter telling me that she would help finance the tub, I wouldn't have it today. It's a blessing and it is worth every penny I'm putting in it because it is good. It's a necessity for us, old folk.
Hi Barbara, thank you for your review! It's great to hear that your sales representative was personable and courteous. We are so glad that your daughter was able to help finance your KOHLER® Walk-In Bath and that you feel the purchase was worth every penny. We hope you enjoy your walk-in bath for years to come. Take care.
Reviewed Jan. 3, 2021
The jets are easily adjustable and when we wash the tub down after a shower or a bath, it's easy to use the handheld thing. Also, their reps call every once in a while. They're very nice and kind people. They're concerned if there are any problems. We would recommend Kohler's walk-in tub to anyone and if we had to, we’d do it again.
Hi Mary Lou Cecil, thank you for your review! We are so glad that you were satisfied with the entire process, from the sales process to your first soak in your new KOHLER® Walk-In Bath. It's great to hear that you would recommend Kohler to others. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Jan. 2, 2021
The sales guy took a lot of time with us. He told us how it was gonna sit in there. He took us out in his truck and showed us what it was going to look like. He did everything possible to show us what we were going to get. Then, the installers came in, worked hard, and got it done. They were very nice. They brought us in and showed us how to work everything. They put water in it and made sure it held water and everything. I was satisfied with that. I'm very satisfied with the product and the people I deal with. I like the tub's Jets the most.
Hi Robert, thank you for your review! We are so glad that your sales representative was informative and thorough and your KOHLER Authorized Dealer was hardworking and courteous. The hydrotherapy whirlpool jets and BubbleMassage™ air jets are some of our favorite features too. We hope you continue to enjoy your KOHLER® Walk-In Bath for years to come. Take care.
Reviewed Jan. 1, 2021
The sales rep who came to my home was very nice and lovely and she answered all my questions. But on the day of the installation, the installers were late. I called and unfortunately, they got a flat tire. They got here like an hour late but they were awful nice. They were so thoughtful of all of my stuff and they were very lovely working. They were finished by 4 o'clock in the afternoon and they cleaned up everything. I like the safety of the walk-in tub. The only thing is it takes a while to fill up. Other than that, I'm happy with it.
Hi Maureen, thank you for your review! It's great to hear that your sales representative was courteous and informative. We are so glad the installation process went quickly and smoothly despite the hour delay. We recommend using the heated backrest to stay warm and comfortable while you wait for the bath to fill and drain. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Dec. 31, 2020
The sales reps of Kohler were courteous and professional. The process went well. The guys who did it were professional on it, did their work and got everything in. They did a good job.
Hi Dean, thank you for your review! We are so glad you had a positive sales and installation experience. We hope you enjoy your KOHLER® Walk-In Bath for years to come. Take care.
Reviewed Dec. 30, 2020
The product of Kohler is very nice. Their service was great too. They could ease up on the price a little bit, but they were very professional. The rep did the work very nicely and he finished it in a day.
Hi Sam, thank you for your review! We are so glad that you had a positive sales and installation experience. We hope you continue to enjoy your KOHLER® Walk-In Bath for many years to come. Take care.
Reviewed Dec. 29, 2020
I like the Kohler brand. The rep I worked with was good. He was knowledgeable and he listened. The installers, Alberto and Josh were really nice. They were really knowledgeable and courteous too. It's nice to be able to sit down and bathe instead of having to stand all the time. It helps our muscles and our joints when we get to sit there. I also like the hydrotherapy bubbles. They're not as forceful as the whirlpool jets.
Hi Cynthia, thank you for your review! It's great to hear that your sales representative was knowledgeable and your KOHLER Authorized Dealer was courteous. We are so glad that the KOHLER® Walk-In Bath has allowed you to sit while you bathe and helped to relieve muscle and joint pain through hydrotherapy from the BubbleMassage™ air jets. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Dec. 28, 2020
We like the price of Kohler and they had a special on for interest rate. The sales reps did a good job. They didn't really sell it too hard. They just explained it more than sold it. The installation went very well. All in a day. They called us before they were coming to give us the arrival time and they arrived on time. They brought us in during different stages of the installation to make sure they were doing it right and we were happy with the progress so far, and cleaned up and left it shipshape when they departed. The only thing that we didn't really talk about was finish options. Our bathroom already has bronze fixtures and this thing is bright chrome, so there's a clash and we didn't even talk about whether or not it's possible to get something besides chrome faucets and handles. We would have liked to have a variety of attachment colors to select. But my wife loves it. She’s getting significant pain relief.
Hi Carey, thank you for your review! It's great to hear that you were happy with the price and sales and installation experience. The KOHLER® Walk-In Bath is available in two faucet finishes: Vibrant® Brushed Nickel and Polished Chrome. If you are still unsatisfied, please contact your KOHLER Authorized Dealer. We are so glad that the walk-in bath has alleviated much of your wife's pain, and hope you and her continue to enjoy it for years to come. Take care.
Reviewed Dec. 27, 2020
I have a lung disorder that when I was showering before, it was like I was being waterboarded. I needed something like this. I can go in there, shower and bathe at my leisure, and not be out of breath. We've shown the tub to other people and recommended it. The thing that deters people is the price but as a product, it seems to be pretty solid.
Hi Ricky, thank you for your review! We are so glad that the KOHLER® Walk-In Bath has provided you with a safer and more comfortable bathing experience. We appreciate you recommending to others as well. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Dec. 26, 2020
We almost went with a different company but then we called Kohler. We thought they were a better all-around deal and a better warranty. The sales rep explained everything that we needed explained and his presentation was very good. The installation was very good too. The guys seemed to know what they were doing. We got it all together and they filled the walk-in tub up. We had a leak at the door. The seal evidently had been pulled off and they reglued it. We were told that will never do so the guy ordered us a new door and about three days later, he came out with the door and put it on. Since then, the walk-in tub has been fine.
Hi Victor, thank you for your review! We are so glad you had a positive sales and installation experience. We are happy to hear that the issue with the door was quickly remedied. We hope you enjoy your KOHLER® Walk-In Bath for years to come. Take care.
Reviewed Dec. 26, 2020
We like that Kohler was ADA certified and it seemed to fit older people better. It was twice the price but when it comes to 90-year-old parents falling and tripping, it really wasn't bad. There were a lot of delays and we weren't kept in communication between when it was being shipped and then when it was being installed. Eventually, my wife hounded the installer to find out where it was and managed to get some reasonable dates. It took a couple of months longer than expected. But, we're not making a big stink out of that because it was COVID season and everybody was having difficulty. We're in the same boat. But, the one disappointing thing was that they'd say, “It's being shipped tomorrow,” but then we wouldn't hear anything for two weeks.
Hi Eugene, thank you for sharing your feedback. We appreciate your understanding and patience during the delay to install your KOHLER® Walk-In Bath. We hope your parents enjoy a safer and more comfortable bathing experience using the walk-in bath for years to come. Take care.
Reviewed Dec. 20, 2020
The initial installation went fine. I like that the water stays warm because you put the little heater on it. I can just stay there and read a book. It’s very nice and very enjoyable. The tub is fine but I’m not happy with the service follow-up. I am troubled because even on the Kohler place, I see that it’s possible to have a showerhead type thing instead of just the hand wand. It's not convenient to take a shower and hold the hand wand.
If someone calls and asks do I like my Kohler bath, I would say what I would like is a showerhead that can attach to the slide bar that can be used as a shower. They’re available but somehow or other, I can’t get them and no one has helped me with that. In fact, it feels like stonewalling. There were several people I’ve talked to about it but it’s like in in one ear and out the other. Also, I’d like to be able to go in and get out. I’m not gonna take a tub which takes 10 minutes to fill up. I don’t have time for that. It’s wonderful if you have time to dillydally, but I don't have time for dillydally all the time.
Hi Lorna, thank you for sharing your feedback. We are so glad that your KOHLER® Walk-In Bath has provided you with a warm, relaxing soak.
We apologize for the delay in follow-up regarding the showerhead attachment. We have reached out to your KOHLER Authorized Dealer about your concern, and they should follow up with you shortly. Have a nice day!
Reviewed Dec. 18, 2020
If someone has issues with their back or legs or can't get in and don't have a regular tub, I would suggest that they try the walk-in tub from Kohler. I like the heating part as well as when I put on the jets. I like that it's hot enough that I can sit in and take a bath instead of a shower all the time. My bathroom routine is better when I just soak.
Hi Pearl, thank you for your review! We are so glad you find the KOHLER® Walk-In Bath to be a therapeutic bathing solution for people with limited mobility. We are thrilled to hear that the Bask® heated backrest and hydrotherapy jets have provided you extra comfort while bathing. We hope you continue to enjoy soaking in your walk-in bath for years to come. Take care.
Reviewed Dec. 14, 2020
The installation of our Kohler walk-in bath went really well. There were two different crews that did the installation and they did a really nice job. It is working great. I needed it for my wife because she's handicapped. My wife loves it. She really likes the heated portion on the back. The quality is excellent.
Hi Herbert, thank you for your review! We are so glad that you had a positive installation experience. We are thrilled that your KOHLER® Walk-In Bath has provided you and your wife with the safety and comfort you deserve. The Bask® heated backrest is one of our favorite features too. We hope you both enjoy your walk-in bath for years to come. Take care.
Reviewed Dec. 13, 2020
My wife has had seven back fusions. I had to lift her in and out of the bath tub. All she could use is a seat, so she couldn't get down in the tub. She also had a hip replacement and she got a lot of bone issue, so she has very limited in what she could do in the bathtub. I bought the hose connection, so she could shower and sit on a seat. But she couldn't get down in the tub and she was looking forward to something like that. So I wanted to do the walk-in tub. When I started Googling the various walk-in tubs, Kohler was a name that I recognized. When I looked at that in September, they said that if I did something like that by the end of September that I would have $1,000 of savings by the end of the month. There was a bidet involved also in that. So I called Kohler and I never talked to anybody else.
A salesman walked in the door, we signed, and he signed, he walked out, and it was ordered. It took a few weeks before it was installed. The only thing I wasn't sure of was we didn't see a price upfront. After they had left, I talked to my wife and asked if she heard the mention of the $1,000 off that was supposed to happen by the end of September. She said she didn't hear a word about that. I called the salesman and he said he took that off. But everything else went fantastic and we're enjoying the product. I like the name and I understand we have a lifetime guarantee. We've had the tub in since late October and I've only used it once. My wife is the one that uses it the most and she has no problem with soaking up in it. She enjoys doing it. It was a lot more expensive than I expected. But it's something that helps make her life easier, and it beats taking pain pills all the time.
Hi Lee, thank you for your review! We are so glad that you had a positive sales and installation experience with us. The KOHLER® Walk-In Bath was designed to help people with limited mobility bathe easier so we are thrilled that the bath has allowed your wife to enjoy a therapeutic soak. We hope you both enjoy your new walk-in bath for years to come. Have a nice day.
Reviewed Dec. 12, 2020
The sales guy was great. He explained everything correctly and there was no pressure. The workers did a good job on it and they explained things. I use the tub about once or twice a week and that's more than I was doing before. It's easy to use and to get into. The jest are good too. So far, the whole operation went great. We're satisfied.
Hi Richard, thank you for your review! It's wonderful to hear that your sales representative and installation crew were informative and courteous. We are so glad that the KOHLER® Walk-In Bath has allowed you to enter and exit your bath safely and comfortably. We hope you continue to enjoy your walk-in bath and hydrotherapy jets for years to come. Take care.
Reviewed Dec. 11, 2020
I liked the way the tub looked. The installation crew that came out was a very nice bunch. My husband and I are getting elderly and having the walk-in tub is a convenience for us. It has very nice quality. It was really expensive. But I understand that all the installation and everything cost quite a bit. It's a very nice tub.
Hi Caroll, thank you for your review! It's great to hear that your installation crew was courteous. We are so glad that the KOHLER® Walk-In Bath has provided you with the safety, comfort and convenience you and your husband deserve. We hope you continue to enjoy your walk-in bath for many years to come. Take care.
Reviewed Dec. 10, 2020
The installation went pretty good, except for the plumbing of the sink. The tech had to go get parts a couple times. It took two days to complete but the guys were really good. They replace the sink faucets to match the tub but they don't match. They said they couldn't match them. But the quality of the tub is great. It’s probably the best on the market. I enjoy the jets and the bubbles but I dislike that the tub takes a lot of water.
Hi Ralph, thank you for your review! We apologize for the inconvenience with the plumbing of the sink. We are are so glad that you are impressed with the quality of the KOHLER® Walk-In Bath and are enjoying the hydrotherapy and air jets. We hope you continue to have a safe and comfortable bathing experience in your walk-in bath for many years to come. Take care.
Reviewed Dec. 9, 2020
The reps from Kohler were very professional and everything was done the way they said it was going to be done.
Hi Marci, thank you for your review! We are glad that you had a positive sales and installation experience. We hope you enjoy your KOHLER® Walk-In Bath for years to come. Take care.
Reviewed Dec. 8, 2020
My mom couldn't get over in the regular tub. The walk-in tub helped her out. She likes that she doesn't have to get over in the tub. The quality looks pretty good right now. The tub is really good for what I need it for.
Hi Kendall, thank you for your review! We are so glad that the KOHLER® Walk-In Bath has allowed your mom to enter and exit the bath safely and with ease. We hope she continues to enjoy the walk-in bath for years to come. Take care.
Reviewed Dec. 7, 2020
I had faith in the Kohler products and I decided that if I was going to get a walk-in tub, I was gonna get a Kohler. The rep explained everything but I found out that there was no literature that I could look at once he left. Whatever information I needed to have was on his computer so I had no written paperwork that I could look at to see what I was getting. But the guys that did the installation were fabulous and neat. They knew exactly what they were doing. The walk-in bath looks wonderful in my bathroom. It fits right in and it’s perfect. I was satisfied with everything.
Hi Natalie, thank you for your loyalty to Kohler products! We appreciate your feedback on your sales experience and will make an effort to include literature moving forward. We are so glad that your KOHLER Authorized Dealer was knowledgeable and neat. We are thrilled that your KOHLER® Walk-In Bath looks beautiful in your bathroom, and we hope you enjoy it for years to come. Take care.
Reviewed Dec. 6, 2020
It's the best experience that I've had with any contractor. I told the manager and each of the workers that starting with the salesperson, Andy, they were so on target in terms of professionalism. Andy came in and started the sales presentation. He knows his business and the product line. He was very specific and thorough. He did the measurements. Each time he asked me along the way, “What do you think?” I had called him yesterday just to say hello and he said he wanted to stop by to make sure everything is fine after the holiday. He was a very nice guy.
The communication was tight between the scheduling and the salespeople and the technician. I saw the same thing with the craftsmen. They came in, explained what they were going to do and did their safety precautions. They were very polite too. They were very respectful of the home environment. Some workers come in and you gotta clean their mess but they left it pristine. It's probably cleaner than when they went in. I saw how the lead person worked with the guy he was training. There was excellent communication which resulted in no problems. I have a little dog here who had scratched the molding and they straightened that out. The guy wanted to be able to walk away and say, “She's happy.” The instructions were clear from him.
The only thing is the financing people that they partnered with, GreenSky. Having to give out your Social Security number, I kinda hesitated but Andy was here. I even told the financial people, “You have to do something. Clean up your act. You have too many prompts. Dial this, dial that.” I enjoy speaking to a human voice and I don't need to go through a tree of knowledge before I can get to a person. Many of our businesses are doing it but it is most annoying and there's an uncomfortability. I just hit zero most of the time so I can get to call customer service or a live body ‘cause I don't wanna waste my time over this stuff. Kohler has to remember who is their customer. I'm pretty savvy with computers but I just don't like them. I like the human touch. If we're gonna stay in business, if people are gonna have jobs, they better keep the human face front and center.
I would recommend Kohler to anyone. I know if I have any problems, I can call these people and it will be straightened out 1, 2, 3. That’s the good thing about Kohler. The product sells itself. It runs beautifully. I had done some research and I knew I needed the product because I'm getting old and I'd like to take a bubble bath. The only thing they have to put on the chart is for people not to put too much soap in there.
Hi Shirley, thank you for your absolutely glowing review! It's a pleasure to hear that you had a fantastic sales and installation experience, and everything in between. To ensure the highest quality care, we only partner with top-rated and experienced dealers to sell and install the KOHLER® Walk-In Bath.
We appreciate your feedback on the financing process and your preference for real-person customer service.
We are thrilled that you would recommend Kohler to anyone and are satisfied with the level of attention and follow-up. We hope you enjoy your walk-in bath for years to come. Take care.
Reviewed Dec. 4, 2020
I've always sworn by Kohler products. I've always had Kohler products such as the Kohler faucets. I ordered a tub, signed the contract the last day of September, but it was not delivered until the 17th of November. They have been advertising 60% off. I don't expect that but I do expect some kind of rebate. I paid a lot of money for that tub. I would have rated the experience very high as far as the tub and the installation. It's the pricing that I'm concerned about now. They don't give you any information until they come out here. They don't tell you anything over the phone, so you don't know.
The sales agent that came out was very nice. He said, "This is how much it costs." I almost fell over when he first told me, but we signed. They said the installation would take two days at the most. It took almost three days. I'm also waiting to hear if I'm going to get some kind of rebate on my Kohler tub. I did have one nice lady that's called me twice, and she said they're still working on it.
Hi Camelia, thank you for being a loyal Kohler customer. We are glad that you had a positive installation experience and are happy with the quality of your KOHLER® Walk-In Bath.
The cost of the KOHLER Walk-In Bath is unique for every customer. The custom price is calculated by factors including your home’s plumbing and electrical outputs, the walk-in bath model you choose and any accessories you wish to add. The Kohler Price Promise states that you will receive one definitive quote that includes the bath, installation, removal of your old bathtub, and any accessories you wish to add on.
Thank you again for providing feedback on your experience. Have a great day.
Reviewed Dec. 3, 2020
We like Kohler's price and quality. Their sales rep was friendly and professional. The installation took two days, and it was good. My husband was very impressed with the installation company. They had hired a couple of people that couldn't hear. The main installer was an interpreter. He couldn't hear either very well but he could speak, and the other installer couldn't speak at all. But then the young man that was with them had picked up some of the sign language that the two installers use. Since having our Kohler, I’m more comfortable. I like the warm water feature.
Hi Natalie, thank you for your review! Kohler Co. is committed to offering affordable, world-class bathing solutions. We are so glad that you had a positive sales and installation experience. We are thrilled that you feel more comfortable in your new KOHLER® Walk-In Bath and hope you continue to enjoy it for years to come. Take care.
Reviewed Dec. 2, 2020
We knew Kohler is a brand name and we've had Kohler products before and we liked them. The salesman was really nice when he was here. He explained a lot of things to us and checked the bathrooms to make sure that it would fit in one of them. Unfortunately, it didn't fit in the first one that we thought of, but he told us the second bathroom is perfect for it. He looked at our electrical box and looked at our water pressure. We had several phone calls from Kohler to tell us where they were and the manufacturer of the tub and confirming the date that they would install it. We also liked that they had their own installers. They didn't just drop off the tub and we had to find someone to install it. That was a major reason for going with them.
Our installer was great. The first thing they did when they came in was check to find out which door it should be brought in and they put down some really thick cardboard. It looked like it was at least an inch thick all the way from the front door, down the hall, to the bathroom, and even into the bathroom, to protect our hardwood floors and the tile floor in the bathroom. The installation went really well.
There were a couple of things that came up that you wouldn't find out until after you've started installing like a doorframe had to be removed in order to get it in and just a few things like that that you expect there to be some kind of things happening. But our installer went through all that and worked on the install and it did take the two days because they said sometimes it's one, sometimes it's two days. We were really impressed because he did so much measuring and looking to make things absolutely perfect.
I really like the heated seat. When you get in there, mostly in most tubs, you can't lean back until the water warms up the tub. And if you turn it on a couple of minutes before you're ready to get in, the back is nice and heated. So when you sit there waiting for the rest of it to fill up, you're not freezing or sitting up straight and uncomfortable.
We'd tell everybody that we were happy with the way Kohler treated us and with the install. We really liked our installer. We were really impressed with him and I'd recommend if he's the one that does the installing in this area. We have a neighbor and she was thinking of getting one some time down the line and we told her we really liked ours.
Hi Kathy, thank you for being a loyal Kohler customer! It's great to hear that your sales representative was informative and courteous and your KOHLER Authorized Dealer was careful and neat. We are so glad that the Bask® heated backrest has kept you warm while you wait for your KOHLER® Walk-In Bath to fill. We are thrilled that you are enjoying your walk-in bath enough to recommend it to your neighbor. We hope you continue to enjoy it for years to come. Take care.
Reviewed Dec. 1, 2020
We had fine interactions with Kohler's reps when they came. Everybody was perfect coming in, doing the job, and taking care of everything. Every one of them was awesome. Also, I really like the tub. Don't believe the lie that you got to stand there forever for the tub to drain. That's what everybody that I talked to says.
Hi Lisa, thank you for your review! We are so glad that you had a positive sales and installation experience. We are glad that you are enjoying your KOHLER® Walk-In Bath and hope you continue to do so for years to come. It's great to hear that walk-in bath's Fast-Drain Technology has ensured speedy and consistent filling and draining to provide you with the most comfortable bathing experience. Take care.
Reviewed Nov. 30, 2020
Kohler had an ad in the paper and I was impressed by it. Also, it's a brand that’s supposed to have a warranty so I chose them. I called and they came out. They measured it and I have a tub. I like everything about it and I'm very satisfied with it.
Hi Brenda, thank you for your review! As a leader in bath technology, Kohler Co. is proud of our brand's reputation for our world-class bathing solutions and Lifetime Limited Warranty. We are so glad that you are enjoying your KOHLER® Walk-In Bath and hope you continue to do so for years to come. Take care.
Reviewed Nov. 29, 2020
We had a walk-in shower with a bench and my husband had once fallen off the bench. He was very nervous about getting in there to sit down. We decided to get a Kohler tub. Their reps were very prompt, nice, punctual, and neat. Everything was fine.
Hi Linda, thank you for your review! We are so glad that the KOHLER® Walk-In Bath has provided a safer, more secure bathing experience for your husband. It's great to hear that your sales representatives were prompt, courteous, and neat. We hope you and your husband continue to enjoy your new walk-in bath for years to come. Take care.
Reviewed Nov. 28, 2020
My husband and I thought about getting a hot tub out on our patio and we started asking people about that. We found out that it's a lot of work and a lot of maintenance. What we really wanted was the therapy of the hot water and the jacuzzi type thing. We got online, started looking at other things, and that's when we found the walk-in tub. We looked into it. We saw Kohler online and decided to have the sales rep come and give us a talk. He was very well-spoken and very convincing. We were very impressed with what he had to say and decided to do that.
The only hard part was the long wait, but we understood that that was because of COVID - suppliers were down, materials weren't available, and staffing was limited. Everything else was wonderful. The men that came to do the install were super. They explained exactly what they were going to do and they did it. Then, they gave us a demonstration and made sure we understood all about how to use the tub. We love the tub and when we use it, we enjoy it so much. It's added value to our home. We're very content and happy with it.
Hi Pamela, thank you for your review! We are so glad that you had a positive sales and installation experience. It's great to hear that you and your husband are enjoying your KOHLER® Walk-In Bath, and we hope you continue to do so for years to come. Take care.
Reviewed Nov. 27, 2020
We got a good price with Kohler. We got a good deal all the way around. The sales rep from Kohler was good, to the point, answered the questions and showed the product really well and all different types and configurations. We got a good installation. It took the installers less than a day to get it in. The technician showed us how to use it, answered our questions, and gave us suggestions on what to clean it with and how to clean it. He was professional.
Hi Peter, thank you for your review! We are so glad that you had a positive, knowledgeable and quick sales and installation experience. We hope you enjoy your walk-in bath for years to come. Take care.
Reviewed Nov. 26, 2020
The installation of my Kohler tub took two days, but they told me that, so I was good. Everything is lovely. The quality is excellent. The only thing is that the tub's slippery at the bottom when water drains out.
Hi Charles, thank you for your review! We are glad that you had a positive installation experience and are happy with the quality of your KOHLER® Walk-In Bath. We appreciate your feedback on how to improve its design. The walk-in bath features textured bathtub liners so you can step confidently into your bath with surfaces featuring extra grip. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Nov. 25, 2020
The installation took two days and the installers were great and they did a good job. But I would think that they would have some kind of shower curtain to keep the water from splashing right on the floor. Other than that, I would recommend it to anybody that called me.
Hi Sandy, thank you for your review! We are glad you had a quick and professional installation experience. We appreciate your feedback on how we can improve the KOHLER® Walk-In Bath and are pleased to know that you would recommend us to others. We hope you enjoy your walk-in bath for years to come. Take care.
Reviewed Nov. 24, 2020
The salespeople at Kohler were very knowledgeable and thorough. They answered all the questions that I had. With my walk-in bathtub, I like the fact that the shower is movable. Also, I have someone here now who is rehabbing from knee surgery and absolutely loves the fact that he can sit and take a shower. I would tell others to seriously consider Kohler.
Hi Joyce, thank you for your review! We are so glad that your sales representative was knowledgeable. We are thrilled that your KOHLER® Walk-In Bath gives you the flexibility to shower as you want, as well as provides a safe and comfortable shower experience for your guest. It's wonderful to hear that you would recommend us to others. We hope you continue to enjoy your walk-in bath for many years to come. Take care.
Reviewed Nov. 19, 2020
Kohler is rated number one. The salesperson was great, very nice, and very friendly. The installation missed a couple of things about the electrical hook-up and access to the main electrical valve, which resulted in additional work needing to be done. But that was not at my cost. It just took extra time, so the two-day installation turned into a month or two. But the tub has all the bells and whistles so if you wanted to use all of them, then that would be good.
Hi Frances, thank you for your review! As a leader in bath technology, Kohler Co. is proud of our brand's reputation for world-class engineering and innovative bathing solutions. We are glad that you had a positive sales experience; however, we sincerely apologize for the inconvenience and delay during installation. We are glad that the KOHLER® Walk-In Bath has all the comfort and safety features you deserve. We hope you continue to enjoy your walk-in bath for many years to come. Take care.
Reviewed Nov. 14, 2020
My husband is happy to take his bath. He can get into the tub just fine. But getting out is difficult for him because he's a little tired then. His problem was getting in and out of the shower that we had. And the Kohler walk-in tub was what he wanted to do. He liked the features from Kohler and the reviews he read. Their salesperson explained everything well and the interaction was good. We liked the installation crew and they did a good job.
My husband liked everything in our Kohler walk-in tub, except for the price. The person that came to talk to us said that the tile in our bathroom was perfectly fine. But my husband decided that he wanted the background tile. It’s a crushed marble from Alabama. He’s so in love with that. But that really raised our price. He also likes the safety rail features along the side. He can bathe more often now and I feel happy too.
We have Kohler products. Some years ago, we had a Kohler toilet installed. But you have to plug it in for it to work. So whenever our power goes out, the toilet is useless. I’m the one that’s not thrilled with that. My faucet over the sink is a Kohler product also. I had a faucet before this one and at that time, if something went wrong with the part, they replaced it. They just sent me a new part, which I liked about that too. But now, on the toilet, they didn’t do that. They charged me for whatever the part was and it was rather expensive. So, I wouldn’t recommend that toilet to anybody. Other than that, our experience from beginning to end was a good one. Everyone was more than willing to answer any of our questions. The people that came to install were very nice. They didn’t mind if we looked to see what they were doing and explained things as they went along.
Hi Carol, thank you for sharing your feedback! We sincerely apologize for your dissatisfaction with other Kohler products but are so glad that you had a positive sales and installation experience for the KOHLER® Walk-In Bath. We are thrilled that your new walk-in bath has provided a safer bathing experience for your husband and hope you both continue to enjoy it for years to come. Take care.
Reviewed Nov. 12, 2020
We live in a retirement convention and the original bathtub was a little small and low. We knew we weren't going to be using that tub so we decided to make the space worthwhile. We came up with the idea of putting in a walk-in tub, especially with our age, it would be a safe move. The salesperson was very good. The lady who was scheduling everything, Liz, was wonderful. She got in touch with us and let us know when we could expect the installation. The installation guys were awesome. They said it would take about a day and a half and that's what it took. They showed us how everything worked and cleaned up after themselves. I couldn't ask for a better experience.
It was like having a little spa in our bathroom here. I like the jets and those are pretty cool to sit in there. The thing that got me was the attention to detail. Little things like the seat is designed with a gully in the back of it, along the side so that water can drain out quickly that way. The design of the door was really nice as well. We were really excited about it. It’s got the handles so we can pull ourselves up in case we need to do that. We've gotten so used to taking showers neither one of us could remember when we actually sat in a bathtub. This was interesting and a lot of fun. I get in there and I have some nice music going. My wife was talking about getting some aromatherapy candles to add to the experience. Then we're together and she's taking a bath and I got a little chair. We were just talking and enjoying, so it was kind of cool. Kohler's a great product.
Hi Benee, thank you for your review! We are so glad that you had a positive sales and installation experience. We are thrilled that the KOHLER® Walk-In Bath has provided you with the in-home spa experience you deserve. The hydrotherapy jets, heated backrest, extra-wide door and handrails are some of our favorite safety and comfort features as well. It's lovely to hear that you and your wife are able to enjoy the bathing experience together. We hope you continue to enjoy your new walk-in bath for years to come. Take care.
Reviewed Nov. 11, 2020
The sales rep presented everything well. He was good ‘cause he made the sale. There were a few things that went wrong with the installation. But other than that, it was okay. The best about the tub is the massaging that it has although I’ve only used it once. The only thing is that it takes forever for it to fill up. I need to have the time to do it. It takes all of the hot water. But it’s soothing when I get in there. I'm still having a situation. They offer a toilet seat for free if you buy their product. Well, the toilet seat doesn't fit, it's too big and I have a small commode. I have been trying to contact the company and couldn't get anyone. Now I have a toilet seat sitting in my hallway in my house.
Hi Farlice, thank you for sharing your feedback. We are so glad that you had a positive sales experience but do apologize for any inconvenience during the installation process. We are thrilled that the KOHLER® Walk-In Bath has provided you with a soothing massage using the hydrotherapy jets.
We apologize for the issue with your toilet seat. We offer an elongated shape nightlight toilet seat as well as a round front seat. Please contact the KOHLER customer service number at 800-456-4537 to request an exchange for a different toilet seat. Have a nice day!
Reviewed Nov. 10, 2020
My wife has some health issues and she's really the one using the Kohler walk-in tub. She is very happy that I've purchased that for her because she likes the therapeutic value. It can massage the back and it has heat on the back and that's where she has the issue mostly with pain. She tells me that it has helped with the relief of the pain. She uses it several times a week and she likes the whole experience. It was not only just a physical thing but the emotional part of it that I cared enough to get the walk-in tub for her.
A walk-in tub was not an inexpensive purchase. So I've shopped for it pretty heavily and the Kohler name was important to me. We lived in our home for 16 years and I've had one toilet that was of that brand. The sales guy represented the product well. Some of them would get pretty pushy, but he took it from a different angle. He let me know that he wanted the business. After we sized up all of the salient points of the product that this was a good value for us, he emphasized that the installation was important no matter for whom it was bought for. Then the fellas from Kohler that did the installation were very experienced and they did a very fine job.
There were a couple of minor things that might've been done a little differently. The handout they have on the Kohler tub at sales is good, but it's very disjointed. The installation people go over it after you leave. But Kohler should hand something out when done and not chase them around on their handout to find out what is going on. I would rather have it a little clearer and just hit the points that should be paid special attention to like don't open the door with the water in and how high do you run the water.
Hi Dave, thank you for your review. We are so glad that your wife is enjoying the therapeutic and pain-relieving benefits of the KOHLER® Walk-In Bath, from the hydrotherapy jets to the Bask® heated backrest. We are thrilled that it has had a positive impact on her physical and mental well-being.
Thank you for being a loyal Kohler customer and trusting in our brand's reputation for quality engineering and outstanding customer service. We are proud that we lived up to our reputation of excellence from the sales to installation process.
Your feedback about an additional handout is much appreciated as our Kohler engineers are continuously improving our process to provide our customers with the best bathing experience. We hope your wife continues to enjoy the walk-in bath for many years to come. Take care.
Reviewed Nov. 9, 2020
Kohler was a good brand. Their walk-in tub looked good. The Kohler representative was wonderful. I knew that I wanted a tub but I went ahead and let him do his sales pitch 'cause I enjoyed visiting. Kohler called and made a date to come. Then they called the morning they were supposed to come and said the materials weren't there, and they would call me when they got in. They called the next week and penciled me in for a date. I even canceled my housekeeper because she was coming that day. Then they called and said that they had sent the wrong material. They penciled me again and called three times before we actually got here. I would have preferred that when they knew they were coming that they tell me because that was what they said. Other people would get worried and they would wanna know bit by bit what was going on with their material. And with this COVID mess, the supply chain is down. But I loved the care and concern that they had.
The installation team was great. The electricians came in and did their thing. The installers of the tub evidently got lost and they got here late. They had been driving for six hours and they asked if we'd mind if they'd stay here till they finish. But there was no point for them to drive back for six hours wherever they came from and then would come back on a Sunday morning. So they stayed. They were very sweet. The guy just kept thanking me for letting them finish.
I've been in the tub twice and I like all of its features. I live by myself and I don’t bathe as I used to when I was younger. If I have to wash my hair, I had to go in my shower. The problem I'm having is my hot water heater is not big enough to give me enough hot water. So I'll probably just have to turn the thermostat up on the water heater.
Hi Lynda, thank you for sharing your feedback! We are glad that you had a wonderful sales representative and that you felt cared for by your KOHLER Authorized Dealer. Your patience and understanding during the entire sales and installation process were much appreciated.
We are thrilled that you are enjoying all the safety and comfort features of your new KOHLER® Walk-In Bath and hope you continue to do so for many years head. Take care.
Reviewed Nov. 8, 2020
The rep of Kohler was very forthcoming and very knowledgeable as far as the product he was selling. The installer did an outstanding job. He told me he couldn't find people to work. After he got through, I could understand why because he had to take out the door facings and everything to get it in, and everything was put back and touched up, exactly like it was.
So far, my wife loves the Kohler tub. She likes the hand shower part because it can sit in its resting place, and still shower down where she can wash. She has tendencies to fall. To us, this is a safety thing because while the water is draining out, she can dry off and she can stand up in there and have the security of something around her whilst she finishes drying because she doesn't move very well. This has been a plus. They had a handhold on the inside. But if it was me, I would have one on the outside as well. Not on the door, but next to the door because people that have small bathrooms like ours, the commode is right outside the tub, and my wife would have something to hold on to as she got out of the tub.
Hi Johnny, thank you for your review! We are so glad that you had a positive sales and installation experience. We are thrilled that the KOHLER® Walk-In Bath has provided your wife with a safer, more comfortable bathing experience. The multi-function handshower and secure handrails are some of our favorite features too. Your feedback is much appreciated as our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience. We hope you and your wife continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Nov. 7, 2020
Kohler was a much sleeker, more sophisticated-looking product than what I'd seen in some other brands. They sell everything through a local company, and the one company that we used was called Pacific Bath. That was where the process went downhill in that their standard is for this bath to be installed completely by a Kohler representative company, in this case, that was Pacific Bath, rather than being sold independently to a subcontractor who could easily install the bath. It created an extra line of unnecessary communication, unnecessary scheduling, unnecessary wait times because we were dealing with a third resource rather than having the product on hand for our own subcontractors to use.
What they really wanna do is sell a complete unit, which includes their own brand of wall coverings that go with it. But in a custom job in our case, it was the total guts of the bathroom, there's going to be custom tile work and the tub can easily be installed by any certified plumber. So one thing that Kohler needs to consider is making the product available to contractors. Maybe not directly to homeowners to put in themselves, but to contractors, 'cause they can do it. Because homebuyers, as they age, are going to want the product and it's very expensive. To have aggravation put on top of it because of having to deal with their installers instead of being able to use our own subcontractors was really a detriment to the situation.
But the tub itself is really wonderful. It takes a while to fill it, but that's expected. But the heated seat is wonderful, the quality of the jets is wonderful and the look of it is really outstanding. Its use and function and form are all superior and just fine. It was the form that drew my attention to it. We could've gone with a product half as expensive, but we wanted the look. We're doing a home to ADA standards for two seniors growing older and it does not detract from a very sophisticated-looking bathroom. But it's just the experience of dealing with the third party was not the greatest.
Hi Rebecca, thank you for taking the time to share your feedback.
To ensure a positive sales and installation experience for our customers, we only partner with top-rated and experienced dealers to sell and install the KOHLER Walk-In Bath. These dealers are trained and certified by Kohler Co. to install the bath. This also helps our customers avoid the process of vetting and selecting a reputable contractor themselves. You can read more about how we select KOHLER Authorized Dealers at kohlerwalkinbath.com.
We are so glad that you are satisfied with your new KOHLER® Walk-In Bath. The Bask® heated backrest, and its sleek, sophisticated design are some of our favorite features too. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Nov. 6, 2020
The sales rep of Kohler was great. But she told me a few things that weren't 100% accurate. She explained that she was new. I'm not saddened by it, though. However, it took more than four weeks to get my tub installed. She told me it would take about two. I was very upset about it. But I use the tub every day. I found several ways to use it more than just as the tub that you fill in all the way. I can take a shower in it. I can just fill it up and rest my feet in it. I can take a mini bath in it or a full bath in it. There's a lot of versatility with it. I'm definitely gonna tell people about it.
Hi Peggy, thank you for your review! We sincerely apologize for any miscommunication during the sales process and the delay to install your KOHLER® Walk-In Bath. We are so glad that your walk-in bath has provided the versatility that you need, whether taking a quick bath, relaxing soak or convenient shower. It's great to hear that you want to share your experience with others. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Nov. 4, 2020
I had a bathtub bench and I got to the point where I couldn't sit on the bench. I'm paralyzed on my right side and physically lift my leg into the bathtub. I called Kohler and they had a representative come out. He saw my condition and said that he would see what he could do. He looked at my bathroom and where the walk-in would go. We had a nice discussion about it. I put down a deposit and they said the normal delivery time was four weeks. They came in less than two weeks and it was perfect. They had a local electrician do the electrical work and the plumber came with them and they had it in within six hours.
I like the jets when I'm soaking. I also like that I'm able to adjust my spray on my showerhead and be able to turn on the hot water. My hot water heater's in one part of my house and the bathtub's in a different part and it takes a minute to get my hot water there. I can turn on my showerhead and sit in the seat, point it down at the floor, and be able to adjust the right type of temperature that I want on it before I ever squirt myself. I have my shower curtain covering the inside of the tub and I put it up and add a little bit more pressure to the water and take a shower.
Hi Daniel, thank you for your review. We are so glad that you had a positive sales and installation experience with us. Our team strives to be fast and efficient to give you the best customer service. We are thrilled that your new KOHLER® Walk-In Bath has provided you with a safe and comfortable bathing experience. The soothing jets, adjustable heat and convenient multi-function handshower are some of our favorite features too. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Nov. 3, 2020
Kohler could get the installation done quicker than the other providers. The installation went very well. It was done in a day. The bath was installed in my parents' home. My parents are happy with it. They like it, and their caregiver likes it.
Hi Jeffrey, thank you for your review! Kohler is proud of our super-fast installation process. We are so glad that your parents, as well as their caregiver, are happy with the KOHLER® Walk-In Bath. We hope they continue to enjoy it for many years to come. Take care.
Reviewed Nov. 1, 2020
I lost a leg so I purchased a new bathtub and the salesperson guaranteed me financing and then they denied me. But I had already planned on paying cash so I went through with the purchase. The installation was nice and fast. I like the hydrotherapy jets in my Kohler.
Hi Howard, thank you for your review! We sincerely apologize for any miscommunication regarding your financing options, but we are so glad that you could still enjoy the KOHLER® Walk-In Bath and its soothing hydrotherapy jets. we are happy to hear that your installation experience was quick and simple. We hope you continue to enjoy your walk-in bath for many years ahead. Take care.
Reviewed Oct. 31, 2020
The sales rep I worked with was a good salesman. I told him, “No,” three or four times and he kept coming back and wouldn’t give up but he was fine. The installation went fine, as well.
Hi Larry, thank you for your review. We are glad that you liked your sales representative as well as your installation team. We hope you enjoy the safety and comfort of the KOHLER® Walk-In Bath for years to come. Take care.
Reviewed Oct. 30, 2020
I was feeling that I would slip in the tub when I was in it so we went and purchased a walk-in tub. My neighbor had a Kohler one and she liked it and she introduced me to that. The reps we worked with were great and the installers were really good. I like all the features of the tub. The shower stands out well and getting in and out is really beautiful.
Hi Theodore, thank you for your review! We are so happy that you could experience the safety and comfort of the KOHLER® Walk-In Bath for yourself just like your neighbor, especially the ease of getting in and out securely. It's great to hear that you had a positive sales and installation experience. We hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Oct. 29, 2020
I needed a bigger hot water heater, but the installers did a good job putting my Kohler tub in. I contacted the salesperson several times. He contacted me. I had no problem with it. It’s easier to get in and out of my tub. I wish they made a little shower curtain to go with the tub. That’s one thing that would be helpful. But my experience has been very good.
Hi Henry, thank you for your review! It's wonderful to hear that you had a positive sales and installation experience. We are so glad that your KOHLER® Walk-In Bath has made it easier to enter and exit the bathtub. Your feedback is much appreciated as our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience. We hope you enjoy your new walk-in bath for years to come. Have a nice day.
Reviewed Oct. 14, 2020
The installation was done at my parents' house and the Kohler reps were running a little late because they had a job the night before. Other than that, everything went perfect. They stayed 'til the job got done and they cleaned up. Overall, it was very professional from the sales to the install. So far, it's been a great product and both of my parents love it.
Hi Chris, thank you for your review. It's wonderful to hear that you had a positive sales and installation experience. We are so glad that your parents love their new KOHLER® Walk-In Bath and hope they continue to do so for many years ahead. Take care.
Reviewed Oct. 13, 2020
My wife can't get in a regular tub and she's got some problems so I got a walk in tub. American Standard and Kohler were the top two. I tried to get American Standard but they wouldn't come talk to me without my wife and she was in the hospital. Kohler came to talk to me so I got bought a Kohler. The salesman was good and they did a good job with the installation.
The tub is nice. I don't know if it does much better than the shower for me but for my wife, she likes it. I would like to see two stages for the water pump. I'd like to be able to turn off and on the spray nozzle without having to turn the water off. You could push it down if you push hard enough but it doesn't really work. If you want to turn the spray off, you got to turn everything off and turn it back on again for later. Also, I never got an operating manual or anything from anybody. They gave me an installation manual but it didn't say anything about operation. I thought with something that expensive, there ought to be some kind of operating manual that tells you what to do.
Hi David, thank you for your review! It's wonderful to hear that you had a positive sales and installation experience. We are so glad that your wife has enjoyed the KOHLER® Walk-In Bath and is able to enter and exit easier and safer. Our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience so we appreciate your feedback on the water pump. If you are still interested in receiving an operating manual, please contact your KOHLER Authorized Dealer for more information. Have a nice day.
Reviewed Oct. 12, 2020
Kohler is the best when you compare. The sales rep was very good. With the COVID, we had to do Zoom meetings. The crew for the installation came much later than anticipated but that was a very good crew. Caulking leaves a little bit to be desired but the men were very nice. My experience with the walk-in tub has been very nice too. There’s really not much to dislike about it. It's very relaxing, easy to get in and out of and easy to maintain. Though the price was high, I'm very satisfied.
Hi Gloria, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand is a trusted name in the industry. It's wonderful to hear that you had a positive sales and installation experience. We are so glad that your KOHLER® Walk-In Bath helps you relax, improves accessibility and cleans easily. We hope you enjoy your new walk-in bath for years to come. Take care.
Reviewed Oct. 11, 2020
I went with Kohler because of the name. Both the salesperson and the installation team were fine. The features on the walk-in tub are all good.
Hi Suzanne, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand is a trusted name in the industry. It's wonderful to hear that you had a positive installation experience. We are so glad that you are enjoying the safety and comfort features of your new KOHLER® Walk-In Bath, and hope you continue to do so for many years ahead. Take care.
Reviewed Oct. 10, 2020
I'm a homebuilder and an elderly couple had to convert a downstairs shower only into a walk-in tub because of a health issue. I went with Kohler for their speed and the quality of the product. The sales representative was knowledgeable and did a nice job of explaining the product. The installers were fantastic and efficient as well. They got the job done quickly. It was great.
Hi Jay, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for promptness and innovative bathing solutions. We are so glad that your sales representative was knowledgeable and that your installers were efficient. We hope you continue to choose Kohler in future homebuilding projects as well as hope your senior clients enjoy their KOHLER® Walk-In Bath for many years to come. Take care.
Reviewed Oct. 9, 2020
I was very satisfied. They came, installed the tub in one day and did an excellent job. They took a lot of precautions to be careful when they brought everything in, and they cleaned up very well at the end of the day. They were very efficient, courteous and knowledgeable. Also, the features of the tub are all good and bathing has been a lot easier for me now.
Hi Don, thank you for your review! It's wonderful to hear that you were very satisfied with your installation experience as our KOHLER Authorized Dealers are trained by Kohler to be efficient, courteous and respectful of your home. We are so glad that your KOHLER® Walk-In Bath has provided you with an easier way to bathe and premier safety and comfort features. We hope you enjoy your walk-in bath for many years to come. Take care.
Reviewed Oct. 7, 2020
During the installation of my Kohler tub, there were a few issues related to what their salesperson and team could do. Regardless, we resolved the problem. So far, I like that I can walk into my tub. I've used most of the features and I'm getting used to using all of them. It's worth the money and I'm very pleased with the results.
Hi Judy, thank you for your review. We apologize for any inconvenience during the installation process but are very happy the issues were resolved. We are so glad that you are enjoying the safety and comfort features of your new KOHLER® Walk-In Bath and are satisfied with your purchase. We wish you many more years of enjoyment. Take care.
Reviewed Oct. 6, 2020
I had ordered a Kohler tub a few years ago then I discovered I couldn't afford it. I couldn't afford it this time either but I got it anyway and I love it. The salesperson, both times, was wonderful. They explained everything. Sometimes, that makes me buy things that I normally wouldn’t buy. The installation was excellent as well. There was a part that was wrong and the guy explained to me why he had to change it. It was ordered and he came back a couple days later and installed it. Everything was wonderful.
My water system is so slow right now and I'm working on that. It takes me so long to fill the tub up. But other than that, it’s fine. I have bad knees and I'm able to sit in the tub for a while because the water comes up almost to my shoulders. I seem to be walking just a little bit better with my knees. I couldn't sit down in the regular tub and get up. I had to just take showers. I'm 84 years old and I can't step as high as I once could. I was having trouble stepping into the tub just to take a shower and I couldn't sit down in the tub because I couldn't get up. The walk-in feature was the main reason I got it in order to be able to get in without falling. But I like all the features. The heated seat is an asset. The walk-in feature is a double asset. Both of them are the two main features that I like best of all. I now take a bath everyday rather than a shower. I’m able to sit in the tub and just relax, and that’s a good feature.
Hi Hattie, thank you for your review. It's great to hear that you had wonderful sales and installation experience. We are so glad that your new KOHLER® Walk-In Bath has helped relieve some of the pain in your knees and enter and exit the bath with ease. The ultra-low step-in and heated backrest are a few of our favorite features as well. We are thrilled that you are able to take baths again and relax in your tub and hope you continue to do so for years to come. Take care.
Reviewed Oct. 6, 2020
My wife and I had talked about buying a hot tub and putting it outside where the swimming pool is. But we decided not to because down here, our winters are cold and wet. And in the summertime, you don't go out there in 80 or 90-degree weather with 100% humidity and hop in a tub that’s hotter than the weather. So the wife said, “Why don't just get the tub instead and have it here in the house instead of having a hot tub outside and you use it anytime you want it?” I said, “Well, that's great.” I filled out a questionnaire and before I knew it, a salesperson from Kohler was calling me to arrange a meeting to be down in my area. He was well-informed, had everything in the case, had samples of the plumbing, and had a roll-up display of what the tub looked like. I had already seen it online but my wife hadn't. So it was educational for the most part and informative.
It took them a while to install it but I don't know if they ran into any difficulties. The electrical man showed up like a Saturday or Sunday and did the wiring portion of it. He let the guys know that he was done with his part and left. The only thing was they had so many installations come in ahead of me that it put me off to an extended period anyway, because we signed paperwork on June 26 for the tub and it was September the 1st before I got it. The team that was gonna come in and do the install had to postpone because a hurricane was coming. It didn't come so we had bright, clear weather for every day they were gonna be not here. And so they had to reschedule for another week and they finally got out here.
Once it was being installed, the guys were really mindful of my house and what it would take to get everything in and to get it put in. They did it all in a day. We originally had a garden tub in that area, and then we had the house remodeled and had a full glass and shower put in that area. So it had a half wall on one end and a full top wall on the other. When it comes down to put the Kohler tub in, there was a space already laid out for it. All they had to do was move the location for the drain. It made it easy for them.
Since the tub was installed, I don't have any complaints about it. I'm a little more relaxed. I'm retired due to a disability, so I'm home every day. We have another bathroom in our house in the upstairs. And if I have to go take a shower, I can go up there. There are times when I don't have enough time to go sit in the tub, fill it up all the way or part of the way, and take a bath. I need to get up and get moving so the shower’s more preferential. But that usually happens on Sunday when I'm going to church or if I got a doctor's appointment. But any other day of the week, I use the tub. The heated seatback of the bathtub is great. They got thermal controls where you go warm, warmer, and warmest. But like they told me when they installed it, to turn it on about five minutes before I get in it, and let the seatback get warm. It does work and I do like it. I wish the seat was heated at the bottom. I've got a surgery that went bad and it bothers my legs and my lower back and the tub helps me out.
Hi Richard. It's wonderful to hear that your sales representative was knowledgeable and informative. We are glad that your KOHLER® Walk-In Bath was installed in a day once your installation day arrived. We are thrilled that your walk-in bath has helped you relax and relieve your legs and back when you soak in it. The heated backrest is one of our favorite comfort features as well since it helps keep you warm while the bath fills. We hope you continue to enjoy your walk-in bath for years to come.
Reviewed Oct. 5, 2020
Kohler is a good company so we went with them. The rep was very good and very helpful though I got the impression that he might have been fairly new. The installation was easy. We just let them in and they did the job. It was all done in one day and their work was wonderful. The tub has a thing you can wash your hair with. It has the jets and it's easy to get in and out of. There's a little shelf space on the side where I can put the stuff to clean it with. I enjoy the tub. We're fairly athletic so after we do some exercise, it feels good to soak in the tub for a while.
Hi Merrilee, thank you for your review and for trusting in the Kohler brand. It's great to hear that you had a positive and quick sales and installation experience. The multifunction handheld shower, hydrotherapy jets, shelf and accessible low step-in are a few of our favorite features as well. We are glad that your KOHLER® Walk-In Bath provides a relaxing soak after exercising, and we hope you continue to enjoy it for years to come. Take care.
Reviewed Oct. 5, 2020
The sales rep was good. He knew what he was talking about, and he convinced us Kohler was the best. The installers were 100% great too. We don't have enough water right now to fill the tub, but I like the sauna. It also has a pull out, but my wife is handicapped and it would be nice if I could get an extension where you can use the shower out.
Hi Richard, thank you for your review! It's wonderful to hear that you had a positive sales and installation experience. We are so glad that you are enjoying the hydrotherapy features. We also appreciate your feedback as our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience. Have a nice day!
Reviewed Oct. 4, 2020
I was having trouble getting in and out of the bathtub and after comparing products, I found that Kohler was surpassing the others. The sales guy answered all our questions. He listened to all the silly questions I had and he showed me everything I needed to know, which was good. He was a good source of information about the product and he couldn't have been nicer. The installers were professional as well. They came in the morning and they were done by noon. I was shocked. They couldn't have done a better job. Now, I enjoy being able to walk in and not have to worry about how I'm going to get out. The massaging bubbles are fantastic too.
Hi Sandra, thank you for your review. We are glad that you had a positive, quick sales and installation experience. We are thrilled that your KOHLER® Walk-In Bath has given you peace of mind with its low step-in to easily and safely enter and exit the bath. The massaging bubbles of the air jets are a favorite feature of ours as well. We hope you continue to enjoy your walk-in bath for many years to come. Have a nice day.
Reviewed Oct. 3, 2020
Other than seeing Kohler products in Home Depot, my first real experience was the presentation from our salesman who came to our home to do it. He gave us the whole history of the company, the products and affiliates, and all of the whole nine. The general contractor, Chase, was extremely professional and very personable. He had a team under him working for the demolition of my old bathroom and the installation. He was absolutely wonderful and his team worked with him. They followed directions clearly that he gave them. It was a really good installation team.
The product is wonderful. We love all of it, the tub, the shower, the hardware. Wish we can get one in every bathroom now. Every part of our experience was pleasant. We even had a window installed by Taylor Construction. We had a window in our bathroom, but it wasn't a functionable window so we had it taken out by someone from their window department. They did the measurements in advance. They installed it in one day in a couple hours and it was great. The whole thing has been satisfying.
Hi Susan, thank you for your review. It's wonderful to hear that your sales representative was knowledgeable and that your KOHLER Authorized Dealer was professional, efficient and friendly during the installation process. We are so glad that you love everything about your new KOHLER® Walk-In Bath and hope you continue to enjoy it for many years ahead. Take care.
Reviewed Oct. 3, 2020
I was looking around for a bathtub and I thought I want to get a good one. If you're going to spend the money, you might as well get the best that you can afford. I know Kohler is a really good name in bath products. The salesperson was very nice, polite, and very thorough. She took gobs and gobs of measurements, explained everything to us, answered all of our questions, and no hiccups. She was a great salesperson and I was impressed with her. She also had to drive from Denver to get over here that day.
The installers were punctual and polite. They went right to work and didn't stand around like a lot of people do. They had a heck of a time putting the tub in because the space was quite small. They worked all day, and no complaints. They showed up at 7:30 like they said they would, and they were all business all day until they finished. I was very impressed with their professionalism. They installed the tub, and I was amazed with the way it looked when they finished it. My husband and I both have enjoyed the tub and liked it very much. It’s experiencing something new. In today's frantic world, most people take showers, showers, showers. And then something like this comes along, and it is very relaxing and calming. It was exactly like the salesperson said it would be and we really enjoy it.
Hi Peggi, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. We are so glad that your sales representative was courteous and knowledgeable and that your installation team was prompt and efficient. It's wonderful to hear that you and your husband are enjoying your new walk-in bath and its relaxing effect. We hope you continue to do so for many years to come. Take care.
Reviewed Oct. 2, 2020
The bathtub is very easy to use. I primarily got it for myself because I had a new knee done and I couldn't get in the bathtub anymore, but my husband has ended up using it almost more than I have because it helps his body. I like the easy accessibility and the simplicity of the dials. Other tubs have too much hardware but Kohler has the neatest look. I’m still adjusting to the jets, so I'm still playing with it.
Hi Susan, thank you for your review! We are so glad that your KOHLER® Walk-In Bath has helped both you and your husband enter and exit your bath safer and easier. The low step-in, ergonomic control panel, hydrotherapy jets and sleek design are some of our favorite features as well. We hope you and your husband enjoy your walk-in bath for years to come. Take care.
Reviewed Oct. 2, 2020
My husband has a high regard for Kohler products so we went with them. The sales rep was good. He was very informative and gentlemanly. He was professional. The installers were awesome. We saw that if we had went on the internet, they would’ve gotten a bonus. We don't do internet so I had called the office ‘cause I didn't wanna see them lose out on the bonus. My husband is enjoying the walk-in tub. I'm a shower person and they were very nice to put up a slider rod on the wall for me so that I could pick the showerhead up and hang it up on that.
Hi Helen, thank you for your review and your trust in Kohler Co. products. We are glad that you had a positive sales and installation experience. We are so happy that you and your husband can both enjoy your new KOHLEr® Walk-In Bath with its bath and shower capabilities. We wish you many relaxing years in your bath. Take care.
Reviewed Oct. 1, 2020
One of the spigots came apart. My husband called and they came and repaired it. It seems to be fine.
Hi Carole, thank you for the update. We are glad that our team followed up quickly to repair one of the spigots of your walk-in bath and return it to proper working condition. Have a nice day.
Reviewed Oct. 1, 2020
In my normal bathtub, I became very rigid because I had the fear of falling. I also couldn't get down so I had to take a shower, and it was very unpleasant. I like the safety features of the Kohler tub, which is the most important thing to me. Everything is right there and I'm very satisfied. Before, I was taking two showers a week because I was so uncomfortable. I'm back to taking a bath every day and I'm very comfortable with the tub.
Hi Marilyn, thank you for your review! We are so glad that your new KOHLER® Walk-In Bath has provided you with the safety you deserve to feel comfortable and secure as you bathe. We hope you continue to enjoy your walk-in bath for years to come. Have a nice day.
Reviewed Sept. 30, 2020
My experience with Kohler was amazing. They're responsive. The installment team was a man and two grown sons. They took about three days and they'd come in for a few hours each day. They were very courteous. It’s a little loud, but they were great. I like the accessibility of the tub and the back heating feature where it heats the back of the tub. I also like the depth of it. It's a wonderful product and I love it.
Hi Cecilia, thank you for your review. It's so nice to hear that your experience with Kohler was amazing thanks to your quick and courteous installation team. We are glad you are enjoying the accessibility, heated backrest and depth of your new KOHLER Walk-In Bath. We hope you continue to love it for years to come. Have a nice day.
Reviewed Sept. 30, 2020
Kohler is a good brand name, and I never heard anything bad about it. I bought a Kohler faucet years ago, and it's great. So, I decided to stay with Kohler. I didn't really even do any shopping around to see if there was a different brand that would be cheaper. The sales rep that came out here was knowledgeable, polite and he gave me all the information I needed. The installation went pretty good. There was one mishap. Apparently, there was a connection that was loose when they first turned it on. Everything else went smoothly after that. The walk-in tub has bubbles and it’s got jets. I didn't like the original showerhead that's above. So, I bought a new one and put an extension on it. I didn't like the hand spray, too. I had on my old one a very fine spray. So, I took the new one off and I put my old one on. I use it to rinse off with instead of wasting a lot of water.
Hi Joseph, thank you for your review and for being a loyal Kohler customer. Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. Our sales representatives and KOHLER Authorized Dealers are trained to be knowledgeable, polite and efficient to give you the best customer service. We are glad that you like the whirlpool and jets to create effervescent bubbles. We are glad that you were able to customize your walk-in bath to fit your needs. We hope you enjoy your walk-in bath for years to come. Take care.
Reviewed Sept. 29, 2020
We were familiar with Kohler products. A lot of our bath stuff, toilets and tubs were from Kohler so we were pretty sure that the quality would be good. It was something that my wife was looking forward to using. The rep came in and went through everything. I was satisfied with what she was presenting and we did the contract. The installation team was very professional. They did a good job and left the place working great.
Hi Mark, thank you for your review. Kohler Co. is proud of our brand's reputation for engineering quality and innovative kitchen and bathing solutions. It's wonderful to hear that you had a positive sales and installation experience. We hope you and your wife can enjoy your walk-in bath for years to come. Take care.
Reviewed Sept. 29, 2020
Our Kohler is outstanding. My wife had an incident, and I felt we needed to have it. I went online to find which was the best, and I found that it was a 5-star. But not only that, when I considered Standard, I thought Standard's never a standard, and all of our household fixtures are Kohler, so we went with Kohler. Their sales people were very good, very friendly and they laid the product out beautifully. The installers were also very good. They knew what they were doing and worked well together. It was a good team. For myself, the product has been wonderful on my skin. It's the massaging that does it well. I think that it helped my wife with her back pain. We had friends in the home the other day, and I immediately wanted to show it to them. We had retired school employees here for a little dinner, and I wanted to show it to them too.
Hi Deloy, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. Both our sales representatives and KOHLER Authorized Dealer strive to be knowledgeable, friendly and efficient to give you the best customer service.
We are so glad that your KOHLER® Walk-In Bath has helped to improve your skin and relieve your wife's back pain with the hydrotherapy features. It's wonderful to hear that you've recommended our walk-in bath to your friends. We hope you continue to enjoy your bath for years to come. Have a nice day.
Reviewed Sept. 28, 2020
I knew of Kohler from being in the stone restoration business for 28 years. We did a lot of bathrooms and after we did them, the Kohler people came in and threw a lot of faucets. I noticed the quality. I went with them and the rep was a nice guy. He came in and there was no pressure. He explained everything that he had to even though I kept interrupting him saying, “I know about this, I know about that.” He knew what he was talking about. I got their most expensive product and the installation was excellent. I knew that was gonna take two days. We've had a couple of challenges since the installation, but the guys were very neat, very polite, wore masks and did the job right.
The hose thing is placed in the right position. If I get to a point where I need assistance, it's not on the far side, it's on the near side. Every place that you would wanna grip your hand is grippable. The heater for the seat, the back and the neck is wonderful. I’m closing my eyes dreaming about it. The product is wonderful. If you can afford it, get it. The one negative thing we have which has nothing to do with Kohler is that we were told that the 50 gallon water heater that we had would be good enough but it's not. I’m gonna have to replace it with the 75 or 100.
Hi Alvin, thank you for being a loyal Kohler customer. It's wonderful to hear that your sales representative was courteous and knowledgeable and that your KOHLER Authorized Dealer was neat, polite and safe during the installation process. We are so glad that you are enjoying your KOHLER® Walk-In Bath. The convenient handrails, heated backrest and multi-function showerhead are some of our favorite features too.
Yes, depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank in order to maintain the preferred water temperature in the bath. We hope you are able to upgrade to a larger heater soon and continue to enjoy your walk-in bath for many years ahead. Take care.
Reviewed Sept. 27, 2020
We looked at Kohler and several others. I was liking what I saw on the web page very much so I went with them. Being someone with an engineering background, I thought it met what we needed. We agreed to have somebody come out and do some measurements. The rep was was well-versed in it and could answer my questions immediately without having to look at his cheat sheet and find the answer. He knew his product very well and that was a plus for us. He did his job very nicely and told us what it would be price-wise, and we agreed to it immediately. We didn’t see the need to look further at any other. The people who came and installed it did a great job on everything. They demonstrated the walk-in feature and we were pleased with that. We haven't had to call them back for anything.
This is the fourth or fifth house that we've been in in our lifetime. We had had two walk-in tubs before for that one that we bought in a box store and put in ourselves as we moved into our third or fourth house. We had another one put in by an independent contractor here in Tulsa and we were happy with both of those. We decided that in our 80s, we needed that to maintain health, to keep our joints moving and our soreness to a minimum. The Kohler walk-in tub is doing the job. We're pleased with it.
Being able to either use the air or the pump, or both of them at once is great. It certainly helps with the soreness of the day's activities if you hit that in the evening. It's about 15 or 20 minutes before it begins to shut down and that's fine. That always helps us sleep better during the night. We're doing much better after the tub has been installed. We're probably bathing more. If we wanna scrub the dirt off, we take the shower. But if we want to soak and relax, we take the tub. It's been good. Even the little handheld shower device that comes with the tub has been great in the cleanup. Sometimes, if you wanna soak your head while you're there, you can use that device too once the tub is full and warm. You can shut everything else down, get the tub going again, and put that anywhere you want on your body. That's a nice feature.
Hi John, thank you for your review. It's great to hear that you had a positive sales and installation experience. We are so glad that the KOHLER® Walk-In Bath is helping you to maintain your health, keep your joints moving, reduce your soreness and improve your sleep. The multifunction handheld shower is one of our favorite features as well. We hope you continue to soak and relax in your walk-in bath for years to come. Have a nice day.
Reviewed Sept. 27, 2020
The installation team was on time. They were very courteous and very good. So far, I love the tub. I had my stroke in March and I'm a bath person so I really needed that. I like being able to get in there, sit down, and take a bath. I figured how I can get the water high enough and not have to turn the jets on. I'm doing good with it.
Hi Joella, thank you for your review. It's wonderful to hear that your KOHLER Authorized Dealer was prompt and courteous. We are so glad that you are loving your KOHLER® Walk-In Bath and are able to take a bath safer and more comfortably now. We hope you continue to enjoy it for years to come. Take care
Reviewed Sept. 26, 2020
It was a very good experience with Kohler. I like the whirlpool on the bathtub and the ease of entry. The rep was very professional, very knowledgeable and friendly. The installation team surprised me. They were on time. They completed the work in a very professional manner, left the area clean, and observed all protocols with regard to the coronavirus.
Hi Michael, thank you for your review. The whirlpool jets and low step-in are some of our favorite comfort and safety features too. We are glad that your sales representative was knowledgeable and friendly and that your KOHLER Authorized Dealer was prompt, neat and safe during the installation process. We hope you enjoy your KOHLER® Walk-In Bath for years to come. Take care.
Reviewed Sept. 26, 2020
I did a lot of looking at the different tubs. After I had pretty much decided on the basis of looking at different websites, I talked to the rep. After going over with her, I pretty much decided that Kohler was what I wanted to do. The installation team did fine though there were a few glitches along the way. The floor part that was sent was not the one that was ordered but I expected that changed. That would have delayed the install a little while if they’d had to send that back and going with the one that was ordered. So, the guy halted the installation a little bit to make up for that. Then the installer had a back wall installed and was wiping it down. A chip fell out of the surface of it. He didn’t feel right about installing a defective wall so he had to cut it apart and take it out. He ordered a replacement for that. When that came and he was to finish the installation, a different installer went ahead and finished the installation.
There are a couple of accessory items which kind of came up at the last minute. I didn’t feel like I was given the opportunity to even think about where it was going to be installed and decided not to install either one of them. One of them was a secondary bracket to hold the handheld shower in a different location if you want to. I didn’t see where that was gonna be any better. The other one was kind of a shelf with a hole in it and I couldn’t see any benefit to that. We can beg them to come back and install them, or I can take the chance and install it myself. In the end, I’m satisfied.
Hi John, thank you for your review. We apologize for any delay during the installation process but are glad that you are overall satisfied with your KOHLER® Walk-In Bath. In addition, our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience, and we appreciate your feedback. Take care.
Reviewed Sept. 25, 2020
The name Kohler speaks volumes so I went with them. The sales rep was satisfactory. We had a few glitches during the installation but it worked itself out. They did a first class job. I like the jet stream in the tub.
Hi Victor, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. Our team strives to be informative, courteous and efficient to give you the best customer service. We are so glad that you are enjoying the whirlpool and air jets, and we hope you continue to enjoy your walk-in bath for years to come. Take care.
Reviewed Sept. 25, 2020
We all had a fabulous time with Kohler. It's a fabulous company and it's been in business forever. The guy was very professional. They worked with dad and it's great. I just wish my mom would get in and use it. They're in their 80's and they got that nice bathtub. I'm glad they did it and can afford it. I don't want them to break a hip and they won't. They're less likely to in this thing. The tub is huge. It's like a big dunking booth. You could swim in there. You could snorkel. It's got the walk-in where you seal it then you turn it on and fill it up.
Hi Carol, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. We are so glad that the KOHLER® Walk-In Bath has provided the safety and comfort your dad deserves, and highly encourage your mom to experience its benefits as well. We hope your parents enjoy the walk-in bath for years to come. Have a nice day.
Reviewed Sept. 24, 2020
The salesperson from Kohler came out. He was a very nice guy and gave us a rundown on the tub. The installation team was on time, prompt, and very nice. They did a very good job and cleaned up after themselves after they were all done. They said if there's any problem, to give them a call. They also demonstrated how it is used. It was a very good experience. I like everything about the tub most especially the jets and bubbles. My great-niece is here right now and she's loving it too. I am also sleeping so much better. I usually would lay down and it would take me hours to fall asleep. All of a sudden, I was falling asleep so fast. I was wondering what did I do differently and it's the tub. I love it so much. I've already recommended it to everybody. They're all saying it's so expensive but I tell them it's worth it.
Hi Cyndi, thank you for your review. It's wonderful to hear that your sales representative was courteous and informative and that your KOHLER Authorized Dealer was prompt, helpful and respectful of your space. We are thrilled that your new KOHLER® Walk-In Bath has delivered on its safety and comfort promise. Like you and your great-niece, the whirlpool jets and air bubbles are some of our favorite features as well. We are so glad that your walk-in bath has helped you to fall asleep faster and hope you continue to enjoy everything it has to offer. Take care.
Reviewed Sept. 24, 2020
I wanted a walk-in tub and I looked it up on the internet. We heard that Kohler was guaranteed not to leak. The sales reps were very good and the installers were very nice. Both did a very good job and I was very pleased. There was a little problem with the drain but that was fixed. So, it’s working fine now. But I'm confused about the jets because they said that it wouldn't blow out until 15 minutes after the tub drained but sometimes, it drains and then starts to blow out before I'm even out of the tub, which is kind of scary. Still, I'm happy to have a tub again because I was taking showers and I don't like showers. Kohler is the best one on the market and I'm very happy with it. It would be nice though if the seat could either be removed so I could sit flat in the tub or have it much lower so I can get down under and get my shoulders down in the water.
Hi Lynn, thank you for your review. We are glad that you had a positive sales and installation experience and are enjoying your KOHLER Walk-In Bath. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. Our Kohler engineers are continuously improving the design of our walk-in bath to provide our customers with the best bathing experience, and we appreciate your feedback. Take care.
Reviewed Sept. 23, 2020
The sales rep was very good and nice. He answered all my questions. After the installation, we had a problem but it was fixed as quick as possible. We had also got a beautiful new Kohler toilet when we got the tub and it never dawned on us that our legs are so short. I had to be up on tippy toes to use it. Then, my sister-in-law that I take care of, her feet just dangles. We laughed about that so much.
The guy who came out and replaced it was super nice. He said that we should sit on it to make sure before he installs it. So, we all tried it out. It was wonderful and they were very friendly and fast to get things done with all this crazy COVID problems. I have no complaints whatsoever. However, the part between the faucet and the wall, they add that little piece that goes around the tub like an L, and it was kind of tilted.I used the shower one time and it wasn't tightened good on the shower to the shower hose. It leaked down and the water went all over the floor because it is kind of tilted that way. But it's fine. I've tightened it up myself. It works perfect and everything is good to go.
Hi Mary, thank you for your review. We are very glad that you had a positive sales and installation experience that were quick and courteous. It's wonderful to hear that our KOHLER Authorized Dealer worked diligently to accommodate your needs in a prompt, friendly manner. We are thrilled that you are enjoying your KOHLER® Walk-In Bath and hope you continue to do so for many years ahead. Take care.
Reviewed Sept. 23, 2020
The sales rep was fine. They knew what they were talking about. However, day one of installation didn't go so well. There was some question about how to wire it up in the attic when they couldn't get all the way over to the electrical box. But other than that, we got it worked out. The other two days were fine. They did pretty well in the end. I like that the tub has jets and a shower. It's worth every minute.
Hi Twana, thank you for your review. We are glad that you had a positive sales experience. We do however sincerely apologize for the disappointing installation process; although, we are happy to hear that the issue was resolved quickly. We hope you continue to enjoy your KOHLER® Walk-In Bath for years to come. Have a nice day.
Reviewed Sept. 22, 2020
I had been searching them out and checking them out online. I got a call from Kohler so I went with them. The product is great. I like it. I also like the jacuzzi part of it. The pain is gone when I'm in the tub.
Hi Roger, thank you for your review. We are so glad you are enjoying your new KOHLER® Walk-In Bath with its pain-relieving whirlpool jets and other safety and comfort features. We hope you continue to do so for many years to come. Take care.
Reviewed Sept. 22, 2020
Kohler had all the features we wanted and we liked their reputation. The sales rep explained how they would work and how they would install the tub as well as how the tub worked and the features it had. The installation was very good, thorough and neat. The reps did everything the salesperson said they were going to do. He didn't over exaggerate.
The total price was a lot more than I thought it would be. It’s expensive but the quality is there. It does what they said it’d do and it doesn't leave me feeling like it's gonna leak or give us problems in the future. I've owned Jacuzzi type tubs with water jets and air jets before in a couple other houses so I’m familiar with how they work and this one does its job. The whirlpool or air jet and water jet features and the heated seat rest all make it more comfortable than just sitting in water. Everything seems to work.
Hi Frank, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. It's wonderful to hear that you had a positive sales and installation experience. We are glad that the KOHLER® Walk-In Bath has all the safety and comfort features you wanted, from an ultra-low step-in to whirlpool and air jets to a heated backrest. We hope you continue to enjoy your walk-in bath for years to come. Have a nice day.
Reviewed Sept. 21, 2020
We wanted a walk-in bathtub and so, we called Kohler to put it in. The sales people have been very fast. We just had a problem with the drain and I called them the day before yesterday. They came out yesterday and fixed the problem. Hopefully, it will be fine now because last time, it was okay. If we have any trouble, I'll call again. It wasn't the cheapest thing we've ever done but Kohler is a good product. We're a little older, so it enables my wife to walk-in and take a bath. She had trouble getting in the Jacuzzi we had before so, this is working out fine.
Hi Jack, thank you for your review. We are glad that your sales representatives were efficient and quick to fix the drain. We are thrilled that your new KOHLER® Walk-In Bath has provided you and your wife the safety and comfort you both deserve and hope it continues to do so for many years to come. Take care.
Reviewed Sept. 20, 2020
I was getting older and more unsteady on my feet. I didn't want to fall and I thought that surrounded by a tub, of being able to get in and out, was what I needed. I had a good walk-in shower and a portable seat, but it didn't feel secure enough. I looked at the ads, and I knew Kohler was good. It's an old brand, so I decided to look at it and that’s the only one I looked at. Things went smoothly after that. The installers were in and out in a day and a half and everything worked fine. When I had a small problem with my drain, I called and there was a serviceman right in the area. He came the next day that we called and what I've got now is wonderful. Kohler is a reliable company and first of all, my mind was thinking, “If I got this bathtub, it wouldn't cost any more than two or three months in a nursing home, which I could avoid if I didn't fall.”
Hi Yvonne, thank you for your review. As a leader in bath technology, Kohler Co. is proud of our brand's reputation for engineering quality and innovative bathing solutions. It's wonderful to hear that you had a positive installation experience. We are thrilled that your new KOHLER® Walk-In Bath has provided you with the safety and comfort you deserve and hope you continue to enjoy it for years to come. Take care.
Reviewed Sept. 19, 2020
I saw the ad and I knew Kohler was a good name, so I did that. The sales representative was great. He was very nice and personable and he helped me with my hummingbird feeder. Also, the installation was early and they didn't seem to waste any time. They had to find different things and it went well. Overall, it's a very good experience and my grandson loves the tub. I know I'll use it in the years to come as well.
Hi Cindy, thank you for your review. We are so glad your sales representative was nice and even helped you with your hummingbird feeder. We are also very happy that your installation team was prompt and efficient. We are thrilled that you and your grandson love your KOHLER® Walk-In Bath and hope you continue to do so for many years ahead. Take care.
Reviewed Sept. 18, 2020
It was getting more difficult to get into the regular bathtub so I decided to do a walk-in tub. I landed on Kohler primarily because of their advertising and the information I found online. During installation, there were a couple of glitches in which they sent the wrong tub to my house so they had to take that back and come back again. They were very good about that. The installers even painted the wall above the tub. That was not part of the job description. They found some paint from when I had the bathroom painted in the garage. It was funny because while they were eating lunch, I kept hearing noises in there and I thought what was going on. Then they came up with this paint and they must have planned it all along because they happened to have the paint tray, roller, and brushes. They acted as if it was a spur of the moment thing so I really appreciated that. I really like the tub. I hope it could fill faster, but it empties fast.
Hi Laurie, thank you for your review. We are glad that your KOHLER Authorized Dealer went above and beyond to ensure you were satisfied with the installation experience. We are glad that you are enjoying your new KOHLER® Walk-In Bath and hope you continue to do so for many years ahead. Take care.
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