KitchenAid Mixers Reviews

Two months and counting—and still no refund. If you’re one of the many customers who receives a stand mixer with a scratch, chip, or mechanical issue, be prepared for a frustrating process. I purchased a designer series model with a wood bowl in early March, and it arrived damaged. My return was received on March 19th, and now here we are in May with no resolution. What makes this worse is the financial impact—this delay has already cost me two months of credit card interest on nearly a $1,000 purchase.

**DO NOT BUY this product.** I would give this product a zero-star rating if that option were available. I purchased the 3 Quart Stainless Steel Bowl & Combi-Whip to use with my new 7-quart bowl-lift mixer because the description stated it "a great way to add even more versatility to your KitchenAid® Bowl-Lift Stand Mixer." It mentioned that you could quickly and easily make a batch of whipped cream or meringue for a pie.

We, the family finally broke down and purchased a KA for Christmas and a few of the add ons. The grater for cheese and veggies came apart at the seam where the clear part attaches to the body of the grater. NO LUCK with KA! Just a little over a year old and they said, "We don't warranty that." The way it is attached is less than poor and I'm just going to glue it back on with the small ridge that is still around it. These mixers and add ons are expensive! Makes me wonder how in the world all the ones that our mothers had lasted for years.... OH that's right not made in China with crap plastic and crap glue. Sis guess this will be the last KA I'll purchase and if I need a part for it I'll just wing it or buy another brand name.

I decided to give KA a try as it was about $175 cheaper than the comparable Breville model of the stand mixer - regret it. They provided an incomplete address to the courier, and did nothing to resolve it. Hours waiting for the delivery that never came. Forty five minutes on the phone with the courier to figure out what happened. Another hour on the phone with KA. I’m cancelling my order and going with Breville, should not have cheaped out in the first place - lesson learned.

Large metal shavings found in food despite replacing parts as suggested. KitchenAid said they won’t help because it’s outside of the warranty window. This was a huge purchase. Do not buy. Transcript attached. They wouldn’t even let me open a case because it is past warranty. So sad. See transcript for more details about model/serial number. This was the Professional 6500 series.

Hey I am super sad! I have a mixer that I tried to used for Christmas and it’s smoking! I got it a year and a few months ago! I used it a total of 10 times since I got it. It’s smoking! I sent y’all a video on Instagram. Here are my messages y'all have ignored.

DO NOT BUY THIS PRODUCT. If something goes wrong you are out of luck> A simple clerical task turned into hours invested and finally no resolution. I didn't realize my discount code MIX20 didn't take when I ordered my mixer so I sought to get it cleared up by contacting the co. There was a 3.5 hour phone wait time, 2.5 hours for an agent to answer in the chat AND a 'no reply" email address. WOW absolutely the worst CS. I have reported them to the FTC and now Consumer Affairs for false advertising since they offers a 20% discount that I never got.

I ordered a stand mixer as a gift such that the billing and shipping address were different. When it was not delivered, I found that the order had been "cancelled". Why? Because the addresses were different. I was told this was a Very Common problem. I have spent more than an hour on hold on several occasions in an attempt to understand what happened and then again to re-place the order. What a mess. I won't order from KitchenAid again.

I had to replace my KitchenAid after 15 years so bought a new one online for 500.00. The motor stopped after a few months so they sent me a new one in Sept and I used it maybe 10 times to make pierogi dough. The bowl kept flying off and the hook would fall off into my dough and the hook is now losing the enamel. They said use less flour so I did using 2 cups and still the same thing. Their customer service got me nowhere. So stuck with a bull crap machine that this senior saved to buy it. KitchenAid mixers are not reliable any more.

Absolutely the worst customer service. I ordered as a gift and sent it to my PO Box but they shipped it FedEx. Everyone knows FedEx does not deliver to the post office. When I reached out to have them reroute it I was met with them saying they cannot do that. Then they refused to send a different one with the correct address while they intercepted the new one. They then went on to tell me that my refund would take 30 days. This puts it way past the time I need to have the gift not to mention I ordered it on sale at 50% off and it is no longer on sale. Avoid KitchenAid at all cost.