About KitchenAid Mixers
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KitchenAid mixers are available in more than 40 colors. Select from tilt-head, mini-stand mixer and bowl-lift models or customize your own. The mixers have a capacity of up to 7 quarts. Attachments are also available to grind, peel and make pasta or ice cream. Find KitchenAid mixers online or at retailers across the United States.
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I purchased a proline blender back in December 2020 as a Christmas gift ($549). When the person went to use it, it leaked. We called KitchenAid for a replacement, they promised as soon as it is available they would ship it out. It is now February 26th 2021, and still no replacement. I will never purchase another item from KitchenAid. Very poor customer service!
Bought a mixer, which suppose to be a big box, received a package with a whistle inside, tracking #s match, this is not a lie. Either a company is using middle man or the company is a scam. By all the review about kitchenaid.com, this seems to be a scam website. DO NO BUY, you will never receive your item, it's waste of time and you may lose money.
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Impossible to get hold of customer service for any issues, one of the worst companies in providing customer service. If you buy anything from KitchenAid, that's it. You have to stick to it because you cannot return and some complicated return process. The customer put on hold for almost an hour and a half.
Ordered a stand mixer November 2020. Delivery scheduled for 8 December. Ordered unexpectedly delayed, without a new delivery date. I tried calling, but was placed on hold listening to terrible music for almost an hour before I hung up. Live Chat is anything but. Obviously a bot answering standard questions. All I want to know is when it will ship and arrive. This was supposed to be a Christmas present and it is now 16 Dec. There is no other way to communicate with Kitchenaid. It's almost as if they designed their customer service to be very limited. Reading other reviews online, it is obvious I am not alone. Will someone please design and build a stand mixer that will compete with Kitchenaid? Obviously that is the only way they will learn.
I bought a Kitchen Aid 6.9 L Professional Bowl-Lift Stand mixer last August 1, 2017 from Focus Global Store (a Kitchen Aid distributor) in the Philippines. It cost us P64,585 (equivalent to US$1,265). After less than 3 years of using the unit, it stopped operating in March 2020. The country was on a complete lockdown because of the Covid-19 pandemia so we were not able to bring the unit to the store for checkup. We were finally able to do this in August and we left the unit for servicing.
A few days ago, we received notice that the repair would cost us P23,110 (35% of its original cost) because the motor needed replacement. I immediately questioned why a major critical part like the motor is not covered by warranty but I was given the cold reply that it's simply not covered. This is totally unacceptable answer from Kitchen Aid who presumably takes pride in its products marketing and post-marketing services. I'm not optimistic that my concern will be addressed. The purpose of sharing this experience for other people considering this product and other products of Kitchen Aid to be aware of this lack of customer consideration.
For the past few months I've been try to get refurbished mixer 7qt 1.3hp for my Mom. They told me to keep look online when they have it. So I've been look everyday for a couple of months and I found it but I place the order and then I find out few days later that they don't have it. Then I choose different color that one they have it. Guess what? They don't have it on stock again but if you go right now they still advertise it and say they have it online.
I never received my over $300 KitchenAid stand mixer (which, as other people have said, is incredibly overpriced since it can almost always be found at a lower price from third-party sellers). It was either stolen or misplaced by FedEx, and even though FedEx admitted that they had lost the package, KitchenAid customer service refused to help me in any way by replacing or refunding the mixer. After calling twice and waiting for nearly 2 hours on hold altogether, they basically told me it was my problem to deal with it. Regardless of what FedEx said happened, I never received/signed for/or saw my package and therefore I should be sent a new one. I don't know why that is so hard to accept. Bottom line, if you want a KitchenAid mixer, order it from a third party seller because if something goes wrong KitchenAid customer service WILL NOT HELP YOU. Or just buy another brand, like Cuisinart, Smeg, Bosch, or Ankarsrum.
Just bought a commercial mixer, will be returning and getting an Ankarsrum. First batch of dough, mixed on stir, couldn't even incorporate everything before it started slowing down and making noises. Never felt so belittled or stupid in my life. Used your mixers for years, on stir this thing should be able to mix through cement. Can't even get through a 5 cup batch of sourdough. Was told I don't know what I'm doing. Keep your trash heap of a mixer to yourselves if you can't bother to at least make up for terrible assembly by fixing a 3 DAY OLD MIXER. PS - I worked in kitchens for years as has my husband, I know how to operate a mixer. Every single KitchenAid item I own is being thrown out TODAY. If I don't light it on fire first.
I owned my Kitchenaid tilt head for 37 years. It just wore out. I bought a new one and immediately noticed the spring and washer was missing from the shaft. I was told it was “not needed and it allowed ease of cleaning”. The beater jumps all over the place without the tension of the spring. When you are scraping the beater, it comes off the shaft because there isn’t any tension to hold it tight. You buy a mixer based on how well it performs, not how easy you can wipe off the mixing shaft. I wish I had bought a different brand. Kitchenaid is not what it used to be.
I really liked my KitchenAid Classic mixer; however, when the plastic worm gear broke, I found out that KitchenAid does not supply parts for the mixer. This gear is designed to break in order to keep other parts from breaking if the mixer jams. That is good except that the aftermarket parts are not made to function as reliably as the original. The aftermarket gears will not handle the stress of kneading dough and have broken far more easily than the original. What happens? The plastic portion of the gear breaks free of the metal hub and the gear simply stays still while the hub spins. What is the effect? Your mixer will no longer be capable of kneading dough and other thick substances. I regret placing my confidence in KitchenAid when I purchased this mixer. I do NOT recommend you purchase one; visit the KitchenAid site to see for yourself to find repair parts.
KitchenAid Mixers Company Information
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- KitchenAid Mixers
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