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KitchenAid is well known for quality products but what they should be known for is terrible customer service. I’ve never had an experience as terribly as I did with the $400 mixer I just purchased. My husband and I had placed the order on the mixer last week, and it charged our card but never gave us a confirmation number. So I called their customer service hotline and got my confirmation number. The confirmation number sent by their representative said the ETA of my FOUR HUNDRED DOLLAR mixer would be today the 18th of February. Needless to say, my mixer never showed up and I was very concerned. So once again, I called KitchenAid’s hotline to figure out where my tracking number was so I could figure out where it was at. Well, they never completed my order processing. They charged me FOUR HUNDRED DOLLARS and they didn’t even finish the processing. So I have no tracking number and my order was never in the system.
The representatives were trying to give a $50 store credit for their website as if I am ever going to order from them again. I told them I wanted expedited shipping but they insisted they do not offer it even though it was a failure on their part. I talked to a hateful supervisor who tried to inform me that THEIR website generates the dates and it is an estimated time, not an accurate time. But they NEVER HAD MY ORDER EVEN PROCESSED AFTER A WEEK. Their website is not my problem. I can’t fix it. Needless to say, I have a gift card I will never use and now I’m stuck waiting another 7-10 business days to receive my mixer because this company refuses to accept responsibility for their employees and help their customers who spend a great deal of money on their products.
Kitchenaid product quality really seem to be going downhill. My stand mixer keeps going after being turned off. It must be unplugged to stop. Very inconvenient. Blades do not touch sides and bottom of bowl. You must buy a special blade if you want it to. What??? Food sprays all over when using this so I must put it in a deep sink if I want to use it without getting food all over. These are quite expensive given they can't adequately do the job they're intended for.
Purchased mixer Nov. 29, 2017. December 5, 2018 was in process of mixing ingredients for making bread when a screw fell out of the mixer head. When I attempted to place screw, the pin holding the mixer head to shaft fell out - could not get it back in place. Tried to contact KitchenAid help center for days and never was able to contact anyone. Talked with store where I purchased the mixer. They suggested I contact a local certified KitchenAid repairman. The repairman supposedly fixed the problem, but when I plugged it in and turned it on to see if it would run it broke my dough hook even though I had raised the motor head to make sure it cleared the bottom. I will not buy another KitchenAid product.
Called on 12-19-18 as my stand mixer attachments do not come close enough to the bottom of the bowl. Took almost 20 minutes to get customer service repair and when I did the woman walked me through the repair even though I had told her I had already followed the same steps from the manual. She also kept talking right over me. $32 to send a repair box, $25 for service review and no more than $200 to repair a $300 mixer less than 2 years old. I will never buy another KitchenAid appliance again. So disappointed.
Horrible, Horrible KitchenAid experience. Don't EVER order directly from them on the phone or website. I ordered 2 attachments on Nov. 13th for my daughter's birthday and they STILL have not come as of Nov 26th. When I just called they can't even give me a tracking number as they were never shipped. They did ship two BLADES to one of the attachments but I had to drive 30 miles at a FEDEX delivery warehouse to pick them up at the delivery site since KitchenAid REFUSES to send anything to a FEDEX pick up site (which is 5 blocks from me). Since I have to sign for the order and cannot be home when I'm at work - this is still an ongoing NIGHTMARE of an experience and they still have no idea about my ORDER. I need a 0 rating for their customer service on ordering anything from them after this horrible, horrible nightmare of an experience.
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My mixer shut off one night and wouldn't turn back on. I thought that maybe it overheated so about a week later I tried to use it again and an awful smelling smoke started to come from the motor. I am only a few months out of warranty and I know that they won't own up to the fraud they have committed. I've had this mixer barely 2 years and it is completely useless now. I will never invest in another KitchenAid mixer. I've seen heavily used hand mixers last longer than this!
My pro 600 was a Christmas gift. Have had it for a year and haven't been able to use it. First the beaters that came with it didn't fit. Called customer service just to find out the mixer is rebuilt inside out. It only had a KitchenAid cover on it. My son paid $500 at Amazon and is sick over it. He saved a long time to buy this for me. The mixer overheats. After getting the proper mixing blade I tried to make bread. It got so hot you could smell burning wires. It's sitting on my counter. Useless. Customer service won't do anything. It came in a KitchenAid box and the mixer looks like and says KitchenAid. The representative from KitchenAid said they do business with the company but will not replace the appliance. Sad. KitchenAid used to be a USA reputable company.
I bought my mixer probably less than 3 years ago, and seldom use it (working nurse). I had problems with my mixer for about 1.5 year. Bowl is wobbly and would come off every time I use it. Metallic ring near attachments would come off and flew directly into the dough, making big mess and dropping metallic powder all over my dough, wasted ingredients every time I'm trying to bake something. Waste of money! PS: I bought my Artisan KitchenAid mixer from Macy's.
DO NOT BUY!! I have had nothing but problems since I placed an order on Kitchenaid Argentina. First, they didn’t had the product I bought and wanted to refund me in 15 days, which I declined because it is outrageous to keep my money during 15 days. They finally had my product back in stock and after one month! I received it. BUT, the mixer doesn’t work properly and gives me VERY STRONG ELECTRICITY DISCHARGES while using it!! I am still waiting for the customer service to pick it up, we scheduled 2 dates for them to come, they never showed up, not at the first one, not at the second one a week later. Now no one is giving me answers. Almost 2 months now that I bought this very expensive product, hoping for the “famous” quality of KitchenAid. It’s been nothing but disappointment.
AVOID THIS BRAND!!
I have fixed older KA mixers for years. Decided to buy myself a new one (Kitchen Aid Artisan Mixer) for Christmas as they had rebate and coupons. The first one arrived with a head wobble. I called KA and they sent me a new one. The new one had a head wobble way worse than the first one. Took video and sent it to KA. They said it was "Normal", I am so disgusted with the quality of the NEW Whirlpool KA mixers. The older ones are so much better, well made and way heavier. So I reverted to an older model Pro 500 Heavy Duty with the same motor but with the lift bowl was stable and works beautifully. My advice stay away from the new Whirlpool garbage.
I bought this stand mixer a year ago. From the first time I use it was broken. I called them he fix it again and again every time I found something new broken. The first time it was smelling burn and secondly it was screw out and thirdly it was setting number 2 not working and now it’s stop working. I call them she said, “We cannot fix it because your warranty is off but we can do for you discount if you buy another one from us with 30% discount.” I don’t need another one. I have one. I need only you fix my stand mixer. What I have to do. Pls I am very disappointed.
I had a shocking and dangerous incident with my 3 year old Artisan Stand Mixer. Whilst mixing softened butter with caster sugar attachment hub cover flew off into the mixing bowl. It then shot out at a high velocity and hit a window a meter away and then ricocheted across a window sill onto the floor. Thank God the hub cover did not go in a different direction and hit me or any of my family otherwise someone would have been seriously hurt and could easily have lost an eye, or worse.
The mixer blade was chipped in many places and the mixture had to be thrown away as there were lots of bits of plastic in it. I guess the attachment knob has worked loose but I have no extra attachments and have never had reason to unscrew the attachment knob. I am still feeling shocked at the force and speed of this accident. Kitchenaid insist that it is not possible for the screw to work loose and are ignoring my emails for action to be taken to prevent this happening again.
Horrible. Very bad. They hustled me. Took advantage of me. False customers service. I ordered a KitchenAid mixer. I never received it... I think they pocketed my money. I called, "Oh! The warehouse lost it. Oh! FedEx has no documents. Oh! We'll ship it out in January or February."
I purchased two of the KitchenAid stand mixers, one for myself, and one as a gift. There was a rebate offer with the machines. I filled out the forms as required, supported with a copy of the purchase receipt showing 2 units were purchased, and sent the information off to Kitchenaid. Months later, I received one rebate. I contacted KitchenAid to inquire as to the status. The rebate was processed again in Oct. 2017, for one rebate unit, and I was told it would arrive in approximately 6 weeks. Nothing. When I inquired again, I was told it had been shipped - "this item was mailed on 11/3/2017"- it was not received.
I made contact again with KitchenAid and now they have responded with - "We have escalated this to see if we can get this item resent to you". I asked that they let me know when it is mailed this time. I have also asked for verification that the rebate was in fact mailed in November. There has not been any response to any of my latest inquiries. If a rebate is offered then it should be honored and the rebate sent promptly. I am very disappointed with the company and their customer relations.
I bought the mixer and juicer attachment online. I registered the products on their website. The juicer failed to work the 2nd time. I called KitchenAid. They told me to email the receipt to them. No reply. Called again and they told me they don't honor warranty if products were bought from 3rd party retailer. I went on to ask what is not 3rd party. The rep told me if you buy from KitchenAid directly or Target, it's good. Otherwise, it's not their business. I went on again and asked when should I register the product. The rep told me it doesn't matter if you register or not. They just would not do anything. The juicer attachment is just 2 months old and was used for 2 times.
I placed an order through their TV promotion and within minutes I was very uncomfortable with the purchase. The girl on the line basically knew nothing about the product (Artisan Mixer) or company. She kept placing me on hold and had to ask someone else the answers to my questions. I was never given a confirmation number or an account number or anything pertaining to my purchase. I spent the next 3 hours trying to cancel my purchase.
I was given numerous reasons why people could cancel it. 1 was because I didn't have an account number, the other was no one could locate it, after 3 people. Could not locate me I really became nervous. I tried several numbers to KitchenAid AKA Whirlpool and the one that most of them kept telling me was that because it was ordered through the television ad that "They" KitchenAid could not cancel it. I was on the phone literally for 3 hours. Not that anyone cares, but my mother just passed away and I am very ill and am not supposed to get stressed out. I have never been treated so poorly and rudely by a company in my life.
I finally contacted their corporate offices in Michigan and explained to the extremely grumpy woman at the switchboard for the umpteenth time not to transfer me to their rude customer service dept. She put me through to Anderson ** whom is part of the "Executive Staff". He actually acted like he cared, listened to me and said he would have it fixed for me by noon, gave me his number and said if he didn't call by then to call him. Of course he didn't so I called today and he called me back with not so great news, his words. He told me the same thing that the last three or 4 people had told me yesterday "I would have to accept the appliance and send it back." I got extremely mad and said, "No absolutely not." He then said the same thing. We have no way of stopping it because of the other company.
I then called another number and got the billing dept of what I thought was this "Other" company. She told me I couldn't cancel it. I asked if this was the TV company and found out it was actually KitchenAid’s billing. I asked why I couldn't stop the purchase and she didn't know. She would have to ask. She came back on and said, "It’s in the fine print in the contract." I said I was never told about it, nor did I agree or sign a contract. So it had nothing to do with the fact that it was bought through the TV like all those people said. I spent over 4 hours on the phone being lied to berated, mistreated, hung up on and transferred to wring departments. Never ever will I purchase a KitchenAid or Whirlpool product since Whirlpool owns KitchenAid.
4 of these mixers (Kitchenaid Professional Series 600) in one year have died. Upon inspection it is the same exact gear damage in every single mixer that abruptly stops working. Do not buy this. Ever. Not even for home use.
I have a 4.5 qt. Stand mixer. I make bread, pizza dough, noodles, cookies etc. with my mixer. Because it has smaller motor I have to keep speed down but it has always been awesome! I sell KitchenAid mixers at work and I just want to say that if you have rebate issues with a brick and mortar store you should go into the store. We make it right for our customers! Another reason to shop at the store and not online!
We had a Professional 600 Pro Mixer for about 15 years. It worked great for a long time. It walked off the counter and broke. I bought a new one in January of 2016. The power switch would intermittently fail to turn on, so I sent it back for a new one. The new one only worked for about 1 year. The gear stripped and it would not mix. I sent that one back for a refurb. It lasted about 3 months and started making loud grinding noises. I sent it back for another refurb and it failed to turn on at all after one week. I will ask for a refund this time. If they don't give it to me, I will request a fifth unit. They have been standing behind their product and I haven't had to pay return shipping. But this is getting ridiculous.
KitchenAid countertop mixer is not great or long lasting. It began leaking oil, that would drip into food, sent it back for repairs that cost $126.80 and once again it is leaking oil, actually leaking more than before repairs. KitchenAid's response/instructions/options to me were the same as before. Only this time they say if oil drips into food it is not harmful. I have no intention of spending more money on this mixer or serving/eating food that oil has leaked into. My husband and I are no longer KitchenAid customers. We are former unhappy customers.
I received a Pro600 Design Series mixer with glass bowl for Christmas two Christmases ago - I will say it looks absolutely beautiful sitting on the counter! HOWEVER, the amount of time I spend constantly scraping down the sides of the bowl is ridiculous! Not one beater/whisk/bread hook reaches the bottom of the bowl and I end up hand mixing at the end just to get all the ingredients incorporated! In addition, the bowl is so unwieldy that you can hardly pick it up to empty the contents! And to add another bowl to my inventory is ridiculously expensive! Totally unsatisfied and I cannot say how much I really HATE this mixer - would never recommend it to anyone!
I gave away my Sunbeam Mixmaster that I used for 20 years (still working) to buy a KitchenAid Artisan stand mixer. The first mixer didn't work at all right out of the box and had to be returned to the store. The second mixer has lasted less than 2 years. The motor seized up completely while performing a relatively
light duty task. I would have to pack it up and pay to send it away to be repaired, an expensive proposition considering how heavy it is. I decided to purchase another Mixmaster instead. A quarter of the price and a better bet in my book.
After reading & watching so many online reviews all over the web about the KA mixers, I'm simply shocked reading this site that was sent to me. We are buying a second KA for the vacation home & everywhere else KA is sold it's great reviews and they don't match this website at all? Lol. I gotta say after reading most all of these reviews on this site on mixers it seems many may be operator error caused by people buying the wrong machine to start with for the task at hand but most definitely many are likely union issues at Whirlpool / KA here too?
I'll give it a benefit of doubt I guess as several here are for 250-325 watt mixers failing to do breads and that is expected. If you're doing breads quite often It should be with their larger 500-600 watt units for sure. Even though the Classic & Artisan can be used for this job KA specifies this to be "occasionally" not routinely on them so simply knowing the units limits will keep it lasting decades. We have had the Artisan a long while now without any problems whatsoever, we also have a KA toaster & a refrigerator that all work perfectly. My fridge is 7-8 years old now, never a problem one.
Now fwiw I worked at Whirlpool for many years, union man born & raised so I'm no hater. But unions used to be able to simply strike without job loss until Reagan got in, after he got in our unions have been forced to do in house strikes to settle contract disputes. Production ran very slow, lines stopped quite often, production problems were on every line as parts ran out & every excuse heard of is used against unions & the company to lever towards better contracts. Sadly that is all that matters at times, customers are forgotten by many but in most cases believe it or not few bad parts ever leave the buildings. They just pile up at the end of assembly lines for repair.
Quality control is good at their jobs & catch almost everything but sometimes the parts do get out. The end result sometimes is bad even if everyone gets what they want. There are lousy & less products sold, job losses and bad reviews written by union members get left on the net even though they know the products they make themselves are outstanding. It can get really bad for all sides is really what happens and most times one bad thing even starts miles of lawsuits from every direction thinkable right in the midst of it all and all heck starts. To see how bad some unions really can get at times type the below phrase into Google without the parentheses then start clicking and reading the links that pull up --- (Toyota Take Down Firestone Revisited).
I don't usually take the time to review products but my experience was so unpleasant that I felt I need to document it. I purchased a KitchenAid mixer (Artisan) because they offered a $50 rebate. Some weeks after I submitted all the paperwork to the rebate dept they sent a postcard saying that I had sent the wrong version of the serial number and code. I had sent one that was on a sticker on the product and they wanted the one cut out from the box, which by the time they wrote to me was thrown away.
Despite it giving the same information and it being clear from all my other documentation that I had purchased their product, they said the instructions had a picture of a scissors and said the word "packaging" so they would not accept the sticker version and denied me the rebate. They also said that in order for me to have the warranty on the product I needed the serial number sticker which they now had (they asked for all originals no copies). When I asked for it back in order to be able to use my warranty they refused and said it was now their property. So not only did they find a nonsense way to avoid honoring my rebate but they actually have made it impossible for me to utilize the warranty on the product. It goes beyond petty and dishonest. The rep was just plain aggressive and hostile.
I know folks have had horrid experiences with the mixer and customer service but I have had an incredible one myself so I want to let everyone know. I purchased Model KSM150PSCU stand mixer from Crate and Barrel in Boston. A couple of months into use the bowl would come loose if the dough was slightly stiff while the machine was in use. This was a huge issue and I called KitchenAid Customer Service. They sent me a brand new bowl and paid for shipping. The lady who helped me was most gracious and nice and apologized. The new bowl came, I put it in and everything worked well for some time (4 months) and yes... you guessed it. The bowl came loose yet again. This happened right after my warranty expired.
So here I am again with customer service. I talked with yet another nice lady. I explained to her the whole history and how disappointed I was that I was having the same problem again. I asked her if they would send me a new clamp assemble at the base of the stand as I suspected that may have been defective. The customer service lady said "I am so sorry you had so much trouble with your stand mixer. Can you wait for a few minutes and I will find a solution that will make you happy." Less than 2 minutes later she came back and said they are shipping a brand new stand mixer to me with all the accessories etc. 1 week later I got a brand new mixer at the apartment. They also sent me a return label postage prepaid and I simply placed the old mixer in the box and sent it back. How can I possibly not be happy! KitchenAid is a great company. I am very happy to write this review. At the end despite all my problems they took care of me. Thank You!
Shortly after I submitted my review, KitchenAid contacted me and offered a refurbished model exactly like what I had with a 6-month warranty in trade for the defective mixer. I took their offer, and have been very happy with the replacement. So thanks to KitchenAid for making things right, and thanks to Consumer Affairs for providing a sound board to air my concerns.
In January of 2014 I purchased a KitchenAid Professional 600 Series mixer (Model No. KP26M1XBU5) for Christmas so she could make bread. Before she got a chance to use it, she was hit with a variety of medical crises. She said she would just continue to use her old mixer (which was smaller than the new one) until it broken. It finally broke last month, and on Christmas Day she took the new one out of the box to use it. After wiping the mixer down, she attempted to use the bowl lift and it broke the first time. While talking to customer service, she turned the mixer over to get the model and serial number and a metal part fell out the bottom which after doing research online we determined to be the bowl lift arm.
What it appears to have happened is the clip that holds the bowl lift rod in place with the bowl lift arm was not included, so when she attempted to use the bowl lift for the first time the rod slipped out. She called customer service back, thinking that they would fix the problem since the product was obviously defective. Instead, they "graciously" offered to sell her a refurbished model at 25% off. The mixer we have is BRAND NEW even though it has been in the box for three years, yet because it is out of warranty they believe they have no obligation to stand behind their product. To say that I am underwhelmed with KitchenAid customer service is a colossal understatement.
I purchased a KitchenAid stand mixer as a Christmas gift for my married daughter. I purchased it from Kohl's which was promoting the product heavily as a Christmas gift. I was planning on getting a $30 rebate. I had the receipt and form ready. However the rebate ended on 12/27. The gift hadn't even been opened yet. When I called the rebate center to ask about an extension they were rude and said no exceptions. I said so my only choice was to give a gift with the box cut apart to get the required UPC code. They said yes. I said that would be tacky. They said if I wanted the $30 rebate I had no choice. I also said the company strongly promoted their products as Christmas gifts yet the deadline was only two days later. Rebates being offered currently go from early December to the end of January. I would not recommend this company solely based on poor customer service over the phone.
For years I wanted to get my wife a KitchenAid mixer. After shopping for a good deal I finally purchased for Christmas 2014. Here we are, December 2016 and the beautiful red Artisan mixer is essentially a high priced boat anchor. Gears are thrashed & this machine has been used probably 30 times total. Called KitchenAid customer service, oh my, what a joke, they pretty much know that their product is inferior and then want you to spend $95.00 getting it back to them and have them evaluate the problem. The repair bill is estimated to be up to $250 and then we would have another 18 month machine. No thank you.
GOOD NEWS... We purchased a Kenmore Elite mixer on sale for $175.00, it comes with a 3 year warranty, more powerful motor, and ALL OF THE KITCHENAID ATTACHMENTS FIT RIGHT ON TO THE ATTACHMENT HUB on the Kenmore Elite. I hope my comments help someone make the decision to not purchase the very inferior KitchenAid mixer, the company is not the same as the original, wonderful mixer that lasted decades (HOBART). The brand was purchased by Whirlpool and has since become JUNK.
What if you're like me and you only wanted the mixer for bread making, and the hooks that come with it were not the ones that are suppose to come with it? I called customer service and she confirmed that they were the wrong dough hooks. So I asked if I could send them back, "No, but you can order new ones." "Okay how much is that going to be?" "14.95 each" I'm not spending $30 dollars plus shipping, for their mistake. I'll just keep mixing by hand thank you. To be fair, the lady I talked to was nice, she was just doing her job.
I had wanted a KitchenAid stand mixer for many years but just didn't want to spend the high dollar for it. Eventually I found a great deal and bought one. So happy with the color I chose and so excited to have it. UNTIL... after light use, a few cakes and a couple cookie batches, it started clunking and grease ran out of it. Then just stopped working altogether. Never again KitchenAid! These mixers are now a huge ripoff!
KitchenAid Mixers Company Information
- Company Name:
- P.O. Box 218
- St. Joseph
- Postal Code:
- United States
- (800) 541-6390