KitchenAid Mixers Reviews

I bought a stand up mixer online with an estimated delivery day of 04/09/20. I also received an email saying it was shipped. When I didn't receive the order I called KitchenAid and they told me it was ready to ship but they could not tell me "when it will be actually ship". I then asked to cancel the order and I was told that they can't because it was ready to be ship, but they don't know when they will ship it. That is ridiculous. They lied about the delivery day, they never ship it and now they can't cancel because "it is ready to ship???" Worst customer service, They are quick to get your money but they will not fulfill the orders you paid already. That is theft and false advertisement. They also disconnected the order status page so you can't check any progress on the order. Worst company. I will never buy anything from this company again.

The coating on the mixer attachments comes off and gets all over my hands. When you use the mixer that coating gets into the mix. I have been given almost every excuse from KitchenAid as to why this has happened and none of them is their fault. They even told me the coating is FDA approved and will not harm you if it gets into the food... REALLY!!!. Who wants that in their food? I have already ordered new attachments elsewhere but really bothered that they didn’t help solve the issue. I don’t want it for free but you have a issue with your product.

I ordered my stand mixer during Black Friday online. That same day I walked into a Best Buy and saw the same exact mixer for $120 off. I called KitchenAid the next business day to see if they would honor the price difference and even provided proof of it and they said they could not and just told me to send it back. What a way to keep a lifelong customer... Now it is the middle of January and I have yet to receive my refund. I have called 5-6 time and always get the same answer. "Nothing I can do. It's in our warehouse, they have to issue the refund."

Electric shock twice. I read booklet, attached the whisk and added my ingredients to the bowl. Started up fine. The First first shock came shortly after. The mixer was still mixing and I touched the top. I jumped and I turned it off and unplugged it. Thought maybe it was me. Started it up again. Was stirring away. I turned it off and lifted the top. Was trying to get mixture from the whisk and felt another stronger shock. This was while the mixer was turned off.

I recently ordered a KitchenAid mixer as a gift. Since the gift was not for someone in my immediate family, my billing address and my shipping addresses were different. The website actually offers to have you buy a product as a gift, and since many gifts are purchased for people who do not live at my address, it never occurred to me that it would not be possible to pay for a product and have it sent to its recipient at a different address. Apparently, for Kitchenaid, this circumstance is one of several that will bump your order into a "possibly fraudulent situation" that will put your order on an indefinite hold. I was sent a generic email five days after placing the order that said my order was not shipped and would not ship until further notice and there was no way to tell when or if this order would be filled. It didn't indicate my name or order number or product ordered. I called Kitchenaid directly and was put on hold for 38 minutes.

Bought one from QVC because of a good price and by the time I opened it to use it for the holidays I found out there was no spring and washer on the shaft to hold the attachment tight in place. When I contacted KitchenAid I was informed that that spring and washer was no longer needed that it would be just fine without it even though there was a half inch to 3/4 of an inch slack and the attachment bouncing up and down the whole entire time. I offered to pay good money for that spring and washer but they said it was no longer available. I sent that one back and marked it as defective and asked for a refund.

KitchenAid is well known for quality products but what they should be known for is terrible customer service. I’ve never had an experience as terribly as I did with the $400 mixer I just purchased. My husband and I had placed the order on the mixer last week, and it charged our card but never gave us a confirmation number. So I called their customer service hotline and got my confirmation number. The confirmation number sent by their representative said the ETA of my FOUR HUNDRED DOLLAR mixer would be today the 18th of February. Needless to say, my mixer never showed up and I was very concerned. So once again, I called KitchenAid’s hotline to figure out where my tracking number was so I could figure out where it was at. Well, they never completed my order processing. They charged me FOUR HUNDRED DOLLARS and they didn’t even finish the processing. So I have no tracking number and my order was never in the system.

Kitchenaid product quality really seem to be going downhill. My stand mixer keeps going after being turned off. It must be unplugged to stop. Very inconvenient. Blades do not touch sides and bottom of bowl. You must buy a special blade if you want it to. What??? Food sprays all over when using this so I must put it in a deep sink if I want to use it without getting food all over. These are quite expensive given they can't adequately do the job they're intended for.

Purchased mixer Nov. 29, 2017. December 5, 2018 was in process of mixing ingredients for making bread when a screw fell out of the mixer head. When I attempted to place screw, the pin holding the mixer head to shaft fell out - could not get it back in place. Tried to contact KitchenAid help center for days and never was able to contact anyone. Talked with store where I purchased the mixer. They suggested I contact a local certified KitchenAid repairman. The repairman supposedly fixed the problem, but when I plugged it in and turned it on to see if it would run it broke my dough hook even though I had raised the motor head to make sure it cleared the bottom. I will not buy another KitchenAid product.

Called on 12-19-18 as my stand mixer attachments do not come close enough to the bottom of the bowl. Took almost 20 minutes to get customer service repair and when I did the woman walked me through the repair even though I had told her I had already followed the same steps from the manual. She also kept talking right over me. $32 to send a repair box, $25 for service review and no more than $200 to repair a $300 mixer less than 2 years old. I will never buy another KitchenAid appliance again. So disappointed.

Horrible, Horrible KitchenAid experience. Don't EVER order directly from them on the phone or website. I ordered 2 attachments on Nov. 13th for my daughter's birthday and they STILL have not come as of Nov 26th. When I just called they can't even give me a tracking number as they were never shipped. They did ship two BLADES to one of the attachments but I had to drive 30 miles at a FEDEX delivery warehouse to pick them up at the delivery site since KitchenAid REFUSES to send anything to a FEDEX pick up site (which is 5 blocks from me). Since I have to sign for the order and cannot be home when I'm at work - this is still an ongoing NIGHTMARE of an experience and they still have no idea about my ORDER. I need a 0 rating for their customer service on ordering anything from them after this horrible, horrible nightmare of an experience.

My mixer shut off one night and wouldn't turn back on. I thought that maybe it overheated so about a week later I tried to use it again and an awful smelling smoke started to come from the motor. I am only a few months out of warranty and I know that they won't own up to the fraud they have committed. I've had this mixer barely 2 years and it is completely useless now. I will never invest in another KitchenAid mixer. I've seen heavily used hand mixers last longer than this!

My pro 600 was a Christmas gift. Have had it for a year and haven't been able to use it. First the beaters that came with it didn't fit. Called customer service just to find out the mixer is rebuilt inside out. It only had a KitchenAid cover on it. My son paid $500 at Amazon and is sick over it. He saved a long time to buy this for me. The mixer overheats. After getting the proper mixing blade I tried to make bread. It got so hot you could smell burning wires. It's sitting on my counter. Useless. Customer service won't do anything. It came in a KitchenAid box and the mixer looks like and says KitchenAid. The representative from KitchenAid said they do business with the company but will not replace the appliance. Sad. KitchenAid used to be a USA reputable company.

I bought my mixer probably less than 3 years ago, and seldom use it (working nurse). I had problems with my mixer for about 1.5 year. Bowl is wobbly and would come off every time I use it. Metallic ring near attachments would come off and flew directly into the dough, making big mess and dropping metallic powder all over my dough, wasted ingredients every time I'm trying to bake something. Waste of money! PS: I bought my Artisan KitchenAid mixer from Macy's.

AVOID THIS BRAND!!

I have fixed older KA mixers for years. Decided to buy myself a new one (Kitchen Aid Artisan Mixer) for Christmas as they had rebate and coupons. The first one arrived with a head wobble. I called KA and they sent me a new one. The new one had a head wobble way worse than the first one. Took video and sent it to KA. They said it was "Normal", I am so disgusted with the quality of the NEW Whirlpool KA mixers. The older ones are so much better, well made and way heavier. So I reverted to an older model Pro 500 Heavy Duty with the same motor but with the lift bowl was stable and works beautifully. My advice stay away from the new Whirlpool garbage.

I bought this stand mixer a year ago. From the first time I use it was broken. I called them he fix it again and again every time I found something new broken. The first time it was smelling burn and secondly it was screw out and thirdly it was setting number 2 not working and now it’s stop working. I call them she said, “We cannot fix it because your warranty is off but we can do for you discount if you buy another one from us with 30% discount.” I don’t need another one. I have one. I need only you fix my stand mixer. What I have to do. Pls I am very disappointed.

I had a shocking and dangerous incident with my 3 year old Artisan Stand Mixer. Whilst mixing softened butter with caster sugar attachment hub cover flew off into the mixing bowl. It then shot out at a high velocity and hit a window a meter away and then ricocheted across a window sill onto the floor. Thank God the hub cover did not go in a different direction and hit me or any of my family otherwise someone would have been seriously hurt and could easily have lost an eye, or worse.

Horrible. Very bad. They hustled me. Took advantage of me. False customers service. I ordered a KitchenAid mixer. I never received it... I think they pocketed my money. I called, "Oh! The warehouse lost it. Oh! FedEx has no documents. Oh! We'll ship it out in January or February."

I purchased two of the KitchenAid stand mixers, one for myself, and one as a gift. There was a rebate offer with the machines. I filled out the forms as required, supported with a copy of the purchase receipt showing 2 units were purchased, and sent the information off to Kitchenaid. Months later, I received one rebate. I contacted KitchenAid to inquire as to the status. The rebate was processed again in Oct. 2017, for one rebate unit, and I was told it would arrive in approximately 6 weeks. Nothing. When I inquired again, I was told it had been shipped - "this item was mailed on 11/3/2017"- it was not received.

I bought the mixer and juicer attachment online. I registered the products on their website. The juicer failed to work the 2nd time. I called KitchenAid. They told me to email the receipt to them. No reply. Called again and they told me they don't honor warranty if products were bought from 3rd party retailer. I went on to ask what is not 3rd party. The rep told me if you buy from KitchenAid directly or Target, it's good. Otherwise, it's not their business. I went on again and asked when should I register the product. The rep told me it doesn't matter if you register or not. They just would not do anything. The juicer attachment is just 2 months old and was used for 2 times.

I placed an order through their TV promotion and within minutes I was very uncomfortable with the purchase. The girl on the line basically knew nothing about the product (Artisan Mixer) or company. She kept placing me on hold and had to ask someone else the answers to my questions. I was never given a confirmation number or an account number or anything pertaining to my purchase. I spent the next 3 hours trying to cancel my purchase.

4 of these mixers (Kitchenaid Professional Series 600) in one year have died. Upon inspection it is the same exact gear damage in every single mixer that abruptly stops working. Do not buy this. Ever. Not even for home use.

I have a 4.5 qt. Stand mixer. I make bread, pizza dough, noodles, cookies etc. with my mixer. Because it has smaller motor I have to keep speed down but it has always been awesome! I sell KitchenAid mixers at work and I just want to say that if you have rebate issues with a brick and mortar store you should go into the store. We make it right for our customers! Another reason to shop at the store and not online!

We had a Professional 600 Pro Mixer for about 15 years. It worked great for a long time. It walked off the counter and broke. I bought a new one in January of 2016. The power switch would intermittently fail to turn on, so I sent it back for a new one. The new one only worked for about 1 year. The gear stripped and it would not mix. I sent that one back for a refurb. It lasted about 3 months and started making loud grinding noises. I sent it back for another refurb and it failed to turn on at all after one week. I will ask for a refund this time. If they don't give it to me, I will request a fifth unit. They have been standing behind their product and I haven't had to pay return shipping. But this is getting ridiculous.

KitchenAid countertop mixer is not great or long lasting. It began leaking oil, that would drip into food, sent it back for repairs that cost $126.80 and once again it is leaking oil, actually leaking more than before repairs. KitchenAid's response/instructions/options to me were the same as before. Only this time they say if oil drips into food it is not harmful. I have no intention of spending more money on this mixer or serving/eating food that oil has leaked into. My husband and I are no longer KitchenAid customers. We are former unhappy customers.

I received a Pro600 Design Series mixer with glass bowl for Christmas two Christmases ago - I will say it looks absolutely beautiful sitting on the counter! HOWEVER, the amount of time I spend constantly scraping down the sides of the bowl is ridiculous! Not one beater/whisk/bread hook reaches the bottom of the bowl and I end up hand mixing at the end just to get all the ingredients incorporated! In addition, the bowl is so unwieldy that you can hardly pick it up to empty the contents! And to add another bowl to my inventory is ridiculously expensive! Totally unsatisfied and I cannot say how much I really HATE this mixer - would never recommend it to anyone!

light duty task. I would have to pack it up and pay to send it away to be repaired, an expensive proposition considering how heavy it is. I decided to purchase another Mixmaster instead. A quarter of the price and a better bet in my book.

After reading & watching so many online reviews all over the web about the KA mixers, I'm simply shocked reading this site that was sent to me. We are buying a second KA for the vacation home & everywhere else KA is sold it's great reviews and they don't match this website at all? Lol. I gotta say after reading most all of these reviews on this site on mixers it seems many may be operator error caused by people buying the wrong machine to start with for the task at hand but most definitely many are likely union issues at Whirlpool / KA here too?

I don't usually take the time to review products but my experience was so unpleasant that I felt I need to document it. I purchased a KitchenAid mixer (Artisan) because they offered a $50 rebate. Some weeks after I submitted all the paperwork to the rebate dept they sent a postcard saying that I had sent the wrong version of the serial number and code. I had sent one that was on a sticker on the product and they wanted the one cut out from the box, which by the time they wrote to me was thrown away.

I know folks have had horrid experiences with the mixer and customer service but I have had an incredible one myself so I want to let everyone know. I purchased Model KSM150PSCU stand mixer from Crate and Barrel in Boston. A couple of months into use the bowl would come loose if the dough was slightly stiff while the machine was in use. This was a huge issue and I called KitchenAid Customer Service. They sent me a brand new bowl and paid for shipping. The lady who helped me was most gracious and nice and apologized. The new bowl came, I put it in and everything worked well for some time (4 months) and yes... you guessed it. The bowl came loose yet again. This happened right after my warranty expired.

Shortly after I submitted my review, KitchenAid contacted me and offered a refurbished model exactly like what I had with a 6-month warranty in trade for the defective mixer. I took their offer, and have been very happy with the replacement. So thanks to KitchenAid for making things right, and thanks to Consumer Affairs for providing a sound board to air my concerns.

I purchased a KitchenAid stand mixer as a Christmas gift for my married daughter. I purchased it from Kohl's which was promoting the product heavily as a Christmas gift. I was planning on getting a $30 rebate. I had the receipt and form ready. However the rebate ended on 12/27. The gift hadn't even been opened yet. When I called the rebate center to ask about an extension they were rude and said no exceptions. I said so my only choice was to give a gift with the box cut apart to get the required UPC code. They said yes. I said that would be tacky. They said if I wanted the $30 rebate I had no choice. I also said the company strongly promoted their products as Christmas gifts yet the deadline was only two days later. Rebates being offered currently go from early December to the end of January. I would not recommend this company solely based on poor customer service over the phone.

For years I wanted to get my wife a KitchenAid mixer. After shopping for a good deal I finally purchased for Christmas 2014. Here we are, December 2016 and the beautiful red Artisan mixer is essentially a high priced boat anchor. Gears are thrashed & this machine has been used probably 30 times total. Called KitchenAid customer service, oh my, what a joke, they pretty much know that their product is inferior and then want you to spend $95.00 getting it back to them and have them evaluate the problem. The repair bill is estimated to be up to $250 and then we would have another 18 month machine. No thank you.

What if you're like me and you only wanted the mixer for bread making, and the hooks that come with it were not the ones that are suppose to come with it? I called customer service and she confirmed that they were the wrong dough hooks. So I asked if I could send them back, "No, but you can order new ones." "Okay how much is that going to be?" "14.95 each" I'm not spending $30 dollars plus shipping, for their mistake. I'll just keep mixing by hand thank you. To be fair, the lady I talked to was nice, she was just doing her job.

I had wanted a KitchenAid stand mixer for many years but just didn't want to spend the high dollar for it. Eventually I found a great deal and bought one. So happy with the color I chose and so excited to have it. UNTIL... after light use, a few cakes and a couple cookie batches, it started clunking and grease ran out of it. Then just stopped working altogether. Never again KitchenAid! These mixers are now a huge ripoff!

I think everyone who is spending hundreds on a mixer should know that KitchenAid will not replace or service their products after the one year warranty. As the other reviewers state even with machines found to be defective you are out of luck and your money. My paddle attachments have chipping paint after a few years' use. I feel that is a potential health hazard. They can only give a discount on new attachments. The motor is also noticeably working harder and the lock will not stay locked when kneading dough. The service rep was nice on the phone.

My husband purchased the KitchenAid mixer for me. We waited 3 years before we felt we were financially able to purchase one. I especially wanted it for the rebate going on in Costco for a free ice cream attachment. My father is on dialysis and his health isn't doing well, so I was in another state for the past couple of weeks. I thought the last day of the mail-in rebate was the last day of November, but when we came back to our apartment we saw that the 29th was the last day. We were really disappointed but had hope that KitchenAid might make an exception for just another day. We called, and they refused to work with us. It got me thinking that if anything happens to the KitchenAid, they will probably provide poor customer service.

I purchased a KitchenAid stand mixer at Kohl's. I used it only a couple of times when I noticed gouges where the head lifts up from the base. We took it back to Kohl's and they were terrific about it and replaced it for me. While we were waiting for them to check on the color that I wanted, Aqua Sky, I looked at the ones that were on display... there were 7, 5 of those 7 on display at the store had gouges in the same spot as the one I had just returned. I just happen to have my camera in my purse, so I took photos of all 5 scratched mixers. I already had a photo of the one that I returned. When we brought the new one home and took it out, it also had scratches in the same place. I called KitchenAid and spoke to a rep and she said they would send me a new one. I told her about the photos that I took, she didn't even want to hear it. So, a couple of weeks ago, we received the new mixer, it looked like there were no scratches.

I'm saddened to read of all the horrid experiences people are having with KitchenAid products. I'm specifically writing to partly compliment the company (as it used to be) and maybe to explain some of the more recent disappointments. KitchenAid was started in 1919 by the Hobart Corporation. I have the heavy-duty Hobart KitchenAid K-5A stand mixer, which has served faithfully since about 1970. I would be lost without it! I'm actually trying to find someone who "tunes up" these mixers, because it could probably use a little TLC, and I'll happily pay the equivalent of a new one to have my old workhorse keep on going. I also have a KitchenAid refrigerator, which I bought in 1987 for $1,000 (a lot of money then, "top of the line"). Seriously! It is still in my kitchen chugging along! That's the good stuff, though.

I always wanted a KitchenAid mixer, but we could never afford one. We were at a used electronics store and there was one sitting there for $35! It happened to be Mother's Day weekend, so my husband grabbed it. I don't know how old it is, but it was definitely old when we got it and I've had it for 8 years now. I use it several times a week, usually for bread dough, and have never had any issues.

My KitchenAid mixer has stopped working after 6 years of LIGHT use. It was used maybe once a month and stored under a dust cloth in a cabinet. I contacted customer service and they want me to purchase shipping to their service center for $42 and pay $50 to diagnose the problem. I asked how a lightly used mixer that was meticulously cared for could stop working in such a short period of time. The rep said that sometimes mixers break and it is not due to use or care. Since their mixers break regardless of use or care (per rep) then apparently the company has a quality control issue. I asked for a free diagnostic of my mixer. The company refused any responsibility since the mixer was more than one year old.

I got this KA Stand Mixer about 3 years ago and very seldom use it. For the first year, it worked fine; however, since about 2 years ago, every time I use it, the motor gets really hot. I don't use this often, not even once every 3-4 months. And today, I'm in the mood of making bread and in the middle of process suddenly it stopped. I can't believe this mixer with its price only lasts less than 3 years, especially for me who probably only use it 3-4 times a year. Very disappointed.

I paid $600.00 for a KitchenAid Mixer at Kohl's, and it broke down 1.5 years later. Of course, the company will not back it as the warranty is for 1 year. I chose to order the parts and fix it myself with my husband, who is a mechanic. The repaired unit lasted 10 months. Same problem. Are they using cheap metal parts or what? My suggestion to anyone buying one in the future, get the extended warranty or find another brand. Check the reviews on stuff before buying. My first mixer lasted 35 years, and I used it for making bread weekly for all those years. Their customer service treated me like I was an inexperienced idiot, and didn't know how to use it.

I spent the money and bought the 600 for the power because I make bread. The machine was made in 2014. I've had it for 9 months. Gear box burned out because they are made of very soft metal. I have only used it in the house for light duty. Customer service for KitchenAid was terrible. No warranty, no help. When did this company go so far down the tubes? 6 months out of a $600 mixer! Stay away from this garbage!!!

I am a disappointed user of the KitchenAid Artisan stand mixer. Ever since its purchase in 2015 January I have had to call the company for one repair or the other. It moves and wobbles while mixing. The screws keep falling out.

My KitchenAid mixer was not worth the money. It shakes when using it. The pin located in the back of the head keeps coming out. You have to keep adjusting each attachment when you use them, and it gets really hot when you use it for a period of ten minutes. Warranty isn't worth the paper it's printed on. This company should BACK their products, especially when the price is so extreme and consumers try to purchase "name brand" appliances assuming they would last. I am so very disappointed with KitchenAid. The quality of KitchenAid is so poor that I wouldn't take a new one IF you even offered a significant discount! I rarely use mine, maybe once a month, and to have it act up like this is not acceptable...

Do not let the "KitchenAid" brand fool you! I've gone through TWO of the exact same mixers, both only lasted 1.5 years and both broke the same way! When my first mixer (KitchenAid professional 600) broke only 1.5 years into using it, KitchenAid customer service offered me to pay $150.00 to send a replacement mixer. They said this mixer must have been defective. I was not impressed to pay the $150.00 for a company error such as a defective product. This should have been their responsibility to stand behind their product! I paid the $150.00 for the replacement mixer, which I was assured would not happen again. Not only did the exact same issue happen again, it actually lasted the exact same amount of time - 1.5 years! How this company gets by selling an $800.00 mixer that completely breaks down within 1.5 years (half a year outside of the warranty by the way), is beyond me.

KitchenAid MixMaster keeps falling apart and dropping globs of black grease into the food I am repairing. The part that holds the mixing heads on keeps dropping down during mixing. There appears to be nothing that holds it together. I own a very expensive piece of junk. I've only had it about a year, it was purchased at Bed Bath & Beyond. Very sad. I now need to find a brand that will make my life easier not more frustrating.

My 600 series KitchenAid mixer seized up in just over one year of very light duty use. Estimate of total hours of operation 45. The gear drive ground to a halt. I opened the housing to find a number of gears had been shredded and numerous teeth were missing from the gears. This is a sign of unusually cheap metal. I believe them to have a high content of zinc as they had the dull appearance of a form of pot metal or possibly slag. The gears were certainly not steel. I called, service was not friendly or helpful, and were relieved the machine had just passed the warranty period. I will avoid the cheapened KitchenAid brand from now on.

I purchased a KitchenAid Artisan Mixer at Hudson's Bay Nanaimo, BC for a Christmas gift. I wanted a white colored one and on the box it said the color was white but when it was opened Christmas morning it was a dark purple color. We did not even remove it from the box but instead closed the lid and tried to exchange it couple days later but the staff at Hudson's Bay stated they have no white ones left and there are no white ones to be ordered from the warehouse. They also said they would not know when they would get more in. We asked them if they could call us when they get them in and one girl said they can't phone us but for us to keep checking in. We don't live close by so it would be both inconvenient and costly with gas to keep checking in. (We can phone them daily but what annoying inconvenience to do this daily)

The review by Yvonne-** of Blairgowrie, 2/2015 is spot on. This Artisan Kitchenaid mixer must have been designed by someone that has never used a mixer. It is a waste of money and now that I am back to my old Black and Decker, I am free of hassle. Now, how to get rid of this piece of junk...

After I used my mixer I am not able to remove the bowl from the base.

I have just purchased a KitchenAid Mixer after many years of owning a Kenwood Mixer. I have found it difficult to put the whisk and beater in place and after three days of use the beater base has now had some area of paint knocked off and you can see the metal underneath it. Has anyone else had this experience?

We received, for our wedding, a KitchenAid professional 600 mixer that was manufactured in 2007. This (a KitchenAid mixer- old style 4 qt.) was what my parents received 35 years ago for their wedding and was a tradition I was excited to continue someday with our 6 (and counting) children. Unfortunately, after about 1-2 years of light use, the planetary housing began to come loose and work its way off, falling into the bowl. After using it like this for a while, it became unusable.

KitchenAid mixer tipped over while kneading bread dough. Tipped over and almost fell off the counter. My wife caught the mixer while it was still running and the power cord prongs were bent but still inside the wall outlet. After turning it off and examining the cord, I had to bend the 3 prongs back to normal, inspect the mixer for cracks or scratches, and found a scratch on the nose of the front of it. Not serious. I checked for anything loose, scratches or cracks, and found none. I do not know if I will have to replace it and do not know if damage to the cord or the power outlet has been damaged. Mainly why did it tip over in the first place? Is this normal behavior?

I just bought a new KitchenAid 600 to replace the one which had given me faithful service for decades. I tried to find someone to repair the old unit because I have been told both by dealers and users that the new ones are flimsy in comparison. When I got it home, I tried to set it up. This led to the first surprise, i.e. how difficult it is to put the bowl in the stand. There is a metal spring, apparently intended to stabilize the bowl, which makes it difficult to place the bowl on its stand. I tried calling kitchen aid only to find that customer service is not open weekends and was informed that I should call back between 9 & 5, Mon-Fri. Isn't that convenient? I will never buy KitchenAid again.

My family as a group bought me at Christmas the top of the line Professional model which I obtained at Target some years back. Used it very little, but was concerned about the loudness of the machine. Used it infrequently and then didn't use at all for about a year and a half, then retired and started to make cookies on a weekly basis. Machine suddenly came to a screeching halt and locked up. Contacted Kitchen Aid and sent with shipping bill to determine cost and reason. Cost appeared to be a generic amount of $200 but no explanation of the problem.

Purchased dishwasher, refrigerator and built-in oven/microwave. Dishwasher leaked after 10 days and had to be replaced. Refrigerator compressor makes different sounds and sometimes very loud. Microwave will not pop popcorn even though it has a "Popcorn" setting. We applied for a KitchenAid rebate for buying select products but have not received rebate. Purchase date Dec. 23, 2014. KitchenAid Product Support no help on any issue so far.

New 325 watt tilt head KitchenAid mixer. The motor makes a terrible "Growling" noise when running.

On 30 Nov 2014 I bought a Kitchenaid Pro stand mixer gloss cinnamon from Toronto. THE SHOPPING CHANNEL and I applied for a $50 HOLIDAY REBATE OFFER on 14 Dec 2014 and to this date 4 months later have not received anything. I received an email reply that states my client reference number is 0. My order number is #**. The item number is 514085 GC1. The serial no is W44749566 and the proof of purchase KP26M1XGC. My client number at The Shopping Channel is **.

The 70s to present. The kitchenaid is by far the workhorse I had hoped it would be. From day one it was quieter, faster and easier to use than any prior mixer. It has never overheated, slowed down or lacked in any way. Including large all day uses for heavy bread doughs or Christmas fruit cakes. It was recently stolen during home renovations. I was gifted with a stainless steel DeLonghi mixer. It is much slower, and so VERY loud. I am going to replace it with another Kitchenaid.

Sam's Club had KitchenAid mixers on sale and also could get a rebate through KitchenAid. Heck of a deal, except good luck getting the rebate. I sent in a copy of the receipt and the original off the box upc symbol. Then I got a postcard saying they didn't receive the original off the box symbol. What a scam. Very upset that a company like KitchenAid rips people off. After looking on here I'm not the only one, this happened to. How sad. I still have the receipt and book with serial, make and model number. Shame on you KitchenAid.

My first KitchenAid mixer lasted 30 plus years! I bought a Professional model December 2013. I also got my rebate application back. I didn't get the rebate.The mixer was grinding but the rep said it was ok. It didn't mix anything well and just 2 years old it won't beat anymore.

Would like to respond to others w/ same problems. Costco purchase - got them involved to resolve rebate issue. Suspicious. Also have black frosting. I've washed bowl 6 times & scrubbed w/ salt & acid 4 times & still black.

This is simply to provide my experience with my KitchenAid mixer. I was purchased a Kitchen Aid mixer for Christmas, therefore, gave my old and trusted Kenwood mixer to my daughter. Excited to use my new mixer, I prepared ingredients for my first banana cake. Enter problem number 1. The knobs for releasing the mixer head to enable it to tilt and the knob for the speed control have sharp edges on the internal end facings making the gripping of these knobs mildly painful. This design fault could be simply eradicated with a bull nose finish. The second issue is that the controls are positioned on both sides of the mixer, meaning that you have to orient the mixer for each task, ie opening the tilt mechanism and then in order to visibly see the speed control you need to turn the mixer 180 degrees.

Had problems with our Artisan mixer the first time we used it. We phoned Kitchenaid who checked out we had registered the appliance, then said they would send a replacement part. No problems, excellent service.

I received a kitchen aid mixer as a gift for Christmas. My husband purchased a floor model because they did not have anymore in stock and in the color I requested. I immediately contacted KitchenAid to register my appliances (stand mixer and a toaster). I specifically asked the customer service representative about the rebate and the fact that it did not come in a box. He informed me I should take a picture of the bottom of the mixer showing all of the serial numbers, etc. and mail it in with my rebate form explaining it was a floor model and that there would be NO PROBLEMS with processing the rebate. WRONG!!! I have now been told by the rebate center "there is nothing they can do because I don't have the box UPC". This is crap! I would have taken the mixer back to the store when the stock was replenished to purchase one in a box to get my rebate.

I bought my wife a KitchenAid stand mixer for Christmas and it came with a $50 mail-in rebate. I sent the rebate in according to the "terms of the offer" on the rebate form. I was sent a letter in January that they had declined the rebate due to Upc from the package not being sent in. I called the number on the letter and spoke to a so-called Customer Service Rep. I informed her that I had tape the UPC proof of purchase (which is what the rebate form had asked for) to the rebate letter. She said she also needed serial number, which I informed her was in in the blocks provided on the rebate form. She said she wanted a upc with the serial number on it. I told her that it did not request this on the rebate form, because I had made a copy of everything that I had sent in. It only asked for UPC proof of purchase and it was sent in according to the terms of the offer. She told me that I would not get the $50 rebate and hung up.

Kitchenaid Mixer ARTISAN Silver Model - I got my dream mixer for Christmas! Well, I finally get to use it this morning to make cookies. So I use the metal bowl with handle that it comes with. It mixed so fast and thorough, however, when I went to scrape the dough from the sides, it was black on the other side from the metal of the bowl!!!! Anyone else ever have this problem??? I washed the bowl before use. WTH? Now I am scared to use it and all my dough is ruined. Help!

I would like to speak to someone who can help redeem my Rebate. Here is some history for you. I bought the mixer in Black Friday 2013. I sent in my Rebate form and receipt to you and it was returned because I provide copy of the UPC code. I called KitchenAid and spoke to a representative and she told me that have to be original UPC code from the box, just in case I cut everything. Then mailed all the information back to you. I mailed twice everything from the box. I received letter from you while I was away for 3 months saying that you needed me to cut the UPC code off the box. I then called you again letting you know that I just got the letter because I was away and can I send it now. I was told that I was late but to send it in so they can work with me on my issue.

Bought a 5Qt Artisan stand mixer. Went totally dead once. They replaced it with a refurbished one. A few months later right out of the warranty, this one went totally dead again. Will never trust this "expensive" junk brand any more.

Brand new kitchenaid artisan mixer, gives spark when turned on. Contact their warranty and been advised it's normal, just need a few heavy usage the spark will stop. After making a dough as advised, the unit would not turn on. Contact warranty again, been advised the fuse is burned and it's user's fault and not under warranty's cover.

I Have a now 7 year old KitchenAid Stand Mixer, Model: K4SSWH, that is now discontinued from the KitchenAid lineup. My grandmother got this mixer in December of 2008 and had wanted one for many years as she loved to cook on a regular basis and also worked as a Cook at the local Care Home. This was a cheaper model from KitchenAid website and only came with the Flat Beater attachment, so she had to use another mixer to do Meringues for pies.

My husband and I were so excited to get the mixer for Christmas from my parents. My husband was making homemade cheesecake when we found metal shavings all over the mixer. We then put the mixer on with a colored piece of paper under it and we have found several more large pieces of metal coming from the machine. We will be contacting Kitchenaid on this one because we already ate several cheesecakes from this machine. Please be aware and look for metal shavings with your Kitchen Aid Mixer.

I took my just over one year old Kitchenaid mixer into the shop for repair and when I returned to pick it up, the machine had many deep scratches me on the housing. When I complained about it, the "technician" looked at me dumbly and said she could fix it. She painted over the scratches with appliance paint, leaving behind blobs of paint on the surface. When I inquired about the bowl screw which was missing, she didn't even know what part I was speaking of. I had to show her what it was on another mixer they had there. Also, since she had not ordered the replacement part, she took it from another machine and put it on mine. I have called twice to complain about the machine leaking grease and oil, and they offered to fix it. But after my first bad experience with them I don't want to take a chance. My machine was in pristine condition and now it looks terrible. I have used the machine less than 50 times since I bought it and I think they should give me a new machine. I do not recommend this shop to anyone.

Smoke came from mixer, stopped, checked it out. There is an in-line fuse on the wire going to the brushes of the motor. The fuse has to be crimped on. Do NOT solder the fuse - it will blow the fuse and will not work. I bought my fuse on Ebay.

My sister gave me a Kitchen Aid stand mixer at least 5 years ago. It was not new but it worked fine and included the wire whip, the dough hook, and the batter paddle (sorry I don't really know what that last thing is called). I enjoy baking with it - particularly the ease of making stiff batters and dough. It's a heavy, solid appliance. Every now and then a few lemons might get through a batch of otherwise quality items.

I owned an Artisan stand model 4-quart size, for most of my adult life. It was 30 years old, and was my holiday workhorse. I decided to get the slightly larger 5-quart, (through Williams-Sonoma) as the motor was supposed to be slightly larger and I thought it would more easily handle the double batches of dough. I used it only three times for cake mixes since receiving it last Christmas day, but yesterday, days before Christmas 2014, I found it cannot handle even single batches of dough. The torque needed to go through ONE CUP OF BUTTER was too much, causing the motor to sound 'labored', and the head to bounce so violently you could see the locking mechanism bounce out of position, resulting in the tilt head flying up! I am so distressed, as I gave my old machine away, and I'm saddled with this expensive piece of trash.

Kitchen Aid artisan mix master - Used only a few times, went to use it today and the top part fell off, tried to fix it but it cannot be used. I would not recommend the KitchenAid mix master.

I make a product every year as a thank you to my customers. It requires a heavy load on a mixer, so I purchased a 600 Professional because it was supposed to be the best. I bought the first one in 2010. I only use it once a year, and the first one lasted 3 years. The gears stripped out because the plastic gear housing cracked. So in 2013, I bought a new one, thinking that I had just overloaded the machine, and I would baby this one. Additionally, I ensured that the model I purchased had the die cast aluminum housing so that it wouldn't crack. I was able to finish my production last year.

Had this mixer for about 10 years and it was probably used less than 10 times over the years. I recently started baking and making homemade bread. The motor died. The mixer is only good for light duty, not as they advertise. Now I'm ordering a Bosch Kitchen Machine. The Bosch machine is more user friendly and more importantly has 800 Watts as opposed to the Artisan 325 Watts. A family member purchased the Bosch machine about 7 years ago and loves it. Hello to Bosch....Goodbye to Kitchen Aid. The kitchen aid is going in the dumpster. At least I'll have a nice stainless steel bowl to keep.

I didn't expect them to replace the whole mixer (I sorta hoped) but I didn't expect when I called KitchenAid about the mixer my Mom gave me, to tell them that it was leaking oil from the head (while I was trying to make pastry dough), that they would tell me this: That the $395 mixer that I own has only a one year warranty, and that I would have to ship it to Iowa to the tune of $42, only to "discover" what horror I would face as far as repairs (service & parts). "What if I found out it would cost me the price of a brand new mixer?" I asked. No response.

I bought my KitchenAid Pro-6 Professional mixer thinking that it was the top of the line but I've had to buy the drive gear sets and the Electrical control board for it a few times. The part is made out of a material that is not compatible with the steel drive gears keeps chopping it up. Can someone give me a solution for my problem? Thanks so much.

Very disappointed with my mixer, barely 18 months and the bevel gear stripped two teeth while mixing pizza dough. This is a 600 machine with delicate parts. It will take a lot convincing to get me to buy another KitchenAid product. Overall this was a poorly made machine.

I just decided to google the problem I have with my Artisan stand mixer and I was amazed to see the number of consumers with the same problem that spans years and KitchenAid has done nothing to correct this problem. I bought my machine in the 90s from Costco for over $400. I was thrilled to own such a machine. I used it infrequently for about 5 years without problem when I noticed it dripping oil into my food and spraying some onto the counter. I stopped using it and it now sits in my basement. I am very disappointed that such an expensive machine failed to live up to its reputation. I am still determined to find a way of repairing this problem before I decide to just discard it. It should not matter how often one uses their mixer; it should not leak oil.

I ordered a stand mixer from KitchenAid's website on 8/6/14. I immediately received a confirmation email but didn't receive anything else within the next week stating my order had processed or shipped. I sent a message through their website inquiring about the status of my order. After a few days I didn't receive a response and called Customer Service.

I ordered a mixer in December 2013. There was a holiday special that came with a $50 rebate. However, when our mixer arrived, there wasn't a way for us to send in a mail-in rebate. We called numerous times and nothing was ever done about it.

In less than 1-1/2 years this expensive mixer failed? Turns out the bevel gears inside broke and they showed sights of bad wear. I only used it to make bread once a week. Bummer!!! Never buy another.

The mixer froze up when we were using the pasta attachment. I opened it up and found that the gear shaft that turns the attachments was scored in place and metal filings were present. Further inspection showed no bearing or bushing to prevent this from happening. Spoke with the authorized service store that the manufacturer recommended. When I said to him that we were using the pasta attachment, he groaned and said that was a bad idea. I do not think that a manufacturer should be able to get away with producing a product that will fail and not be held accountable.

I purchased the Professional HD stand mixer from Sam's club in May 2013. I was so proud to finally own one until I went to use it and it stopped moving. The motor continued to operate but the mixing blade didn't move at all. I removed the contents of the bowl and my husband started it to see what was happening and the mixer blade moved with what sounded like gears being chewed up. I contacted KitchenAid and told them what happened and 2 days later I got an email asking me what I had in it when it stopped working. Their email insinuated they were trying to find a way to suggest I was at fault for the defect in their equipment. I answered everything truthfully and then they refused to work with me any further until I could produce the sales receipt.

Consequences?? > Ordered Dec 18, 2013 and to date product not here. Am leaving the city and Kitchen Aid has no idea when delivery will occur; keeps telling us to call delivery company which promises to call "tomorrow" to arrange delivery sometime?? What to do? Would like to speak with someone in charge at Kitchen Aid to resolve situation. Cannot wait indefinitely. Want Visa credited with purchase amount or delivery guaranteed without me chasing a company somewhere in???? Is this a scam?? Am I out over $400.00. Definitely would not recommend this site for purchases and service from customer service personnel. They do not take ownership for anything just keep moving the complaint from a voice to another voice in the wilderness!! What a scam as far as I am concerned and very irate.

My husband bought me the mixer for Christmas 2004, I fell in love. Then I only used it maybe 1-2 times a month for easy things like whipped cream. Then the knobs started falling off. Also the bowl attaches on the bottom by locking in and that is stripped. I asked a repair place how much to repair it. They want 80.00 I thought these were supposed to be indestructible? The ones my older family and friends have are still perfect after 40 yrs.. Mine not even 8 years and already falling apart just breaking in 2 pieces. They did offer to sell me a brand new crappy one that will fall apart too... Gee thanks.

Used my replacement KitchenAid to make cookies and it sounded as terrible as the one they replaced which locked up and froze. Informed KitchenAid the second mixer was as awful as the first one and that I was too scared to use it. They would not acknowledge my horror with the second machine. Sold it to a business and they determined they cannot sell it either because it is gutless and makes a horrible noise. I look like a dishonest person to them now. I don't ever want to use the thing because I hate the noise and it is weak. Now what do WE do? We both hate it and see it for the piece of $300 junk it is.

Whipping up an egg and sparks started flying out the back of the motor. Gears are making noise as well. Really bummed out about this, just made last payment. Artisan model.

I have been told that the plastic gears are only used to make the mixer more affordable and that they all aren't made with the plastic gears. Just depends on what store they are sold in... Just what I was told. I do have a kitchen aid miser that is 10+ yrs old and have never had any problem with it...Am looking to upgrade soon just because.

My Kitchen Aid mixer broke after a year and a half of use. Apparently it uses a plastic gear, called a worm gear, which reportedly is a component that commonly breaks. These mixers are very expensive; however their construction is obviously inferior if they only last a year or so. With only a 1 year guarantee, the customer is seriously unprotected from these common failure issues. I believe KitchenAid should stand behind their products by either correcting the components that consumers frequently report or increase the warranty period to protect consumers from known issues. I personally have lost confidence in any KitchenAid product from my experience.

After only 8 years, this EXPENSIVE 6 QUART PROFESSIONAL mixer burns up!! KitchenAid's customer service is less than sub-par. They offered for me to pay them to fix it OR get 20% of a refurbished model!! REALLY???? After paying $500+, that is the service you get. When I told the customer service lady that it was only used about 4 times a year, she turned it around saying that's why it went out!! I needed to run it every month for a couple of minutes... I asked her if this was stated in the owner's manual, and of course, it was NOT.

This is a product that I rarely used and after being tired of not being able to get the beater off, I called KitchenAid. They said this is a problem that happens when sugar gets stuck in the beater. They said I would have to pay $35 to send to them and they would tell me how much it would cost to repair. If I didn't like the cost I could pay to have it sent back plus a diagnostic fee. I said there was nothing in the manual that warned of this and they said they don't put it there because no one would read it! Now I can only use this one attachment or pay probably what it would cost to buy another mixer for them to remove the attachment. This design is faulty and beware if you buy it, they will not stand behind it after a year.

I wrote a letter to KitchenAid. No one didn't come back to me. Complaint mixer model K45-WH:

Year ago, KitchenAid stopped making cast aluminum accessories for their mixers which were virtually indestructible and started to produce plastic parts which crack without even using them. I took this up with the company who refused to acknowledge what they knew to be defective. They claimed they never had a problem with the parts. They replaced my cracked vegetable shredder/slicer with a new one but that cracked as well. I also have a meat grinder attachment that cracked as well. The accessories all crack in the same places and the company knows this. When I get a new digital camera, I will show all of the cracked accessories.

I bought my ProLine 600 Kitchen Aid mixer July 19, 2011. It arrived July 22, 2011. I used it the first time on July 23, 2011. Then my father passed and we spent the next year on the go. The mixer was seldom used and mostly when we had company. I am older and owned a Kitchen Aid mixer for 19 years. Loved it! It was a work horse that I totally abused. It's still working. Our daughter has it. Because of this past with a Kitchen Aid mixer, I too fell victim and did not check reviews. I thought it was a wonderful product. WRONG!

Model K45SS Food Mixer Accessory Attachment - Food Grinder defect: The food grinder, white plastic housing assembly, is cracking. It is cracking around where the aluminum power drive connection stub and auger bearing sub-assembly were molded into the plastic housing assembly originally when it was manufactured. Multiple deep longitudinal cracks can be seen. This is after about 5 years of mostly sitting on the shelf unused. The grinding unit may have been used 2 or 3 times at most and should never have cracked in this manner. Older styles of hand and motor-driven metal grinders last 100 years plus and can be found in flea markets across America, but this composite piece of junk is self-destructing (like a mission impossible tape) while sitting on the shelf.

First, let me say that I bought a KitchenAid stand mixer almost 40 years ago. It's still working but starting to look beat up, so I purchased a new Artisan in a butter yellow color that looks really nice. But it has consistently started falling apart. First, the head comes loose quite often, and the pin starts moving out in spite of going underneath and tightening the screw. Then the head release lever gets stuck and is almost impossible to move. Yesterday, the black head on the speed lever broke off, split right in two. Today, the black head on the lever release broke off. In frustration, I have sent it to the garage closet and brought my old KitchenAid back in. Very poor quality in the newer models as far as I'm concerned.

I bought this product in October of 2012 as a gift to my aunt. What a deception we had on Christmas eve. My aunt rarely uses the machine. Being at her home on Christmas eve, I wanted to puree her soup. So having filled up the machine to half (I have a Braun purchased 13 years ago and it's working like new), I started the machine. What happened on Christmas eve? Oops, no longer working? After not even 10 uses. Is this why this particular product purchased at Zellers cost over $115.00? At $10.00 a use, quite expensive don't you think? I have tried calling your complaints dept, but as I wished to get an email address, my complaint was refused. All I know is the man I spoke to was Koujo and his boss is Tim **, but I cannot get an email address. Is this for real? Can someone get back to me as I am very disappointed, seeing that I bought her this gift on her birthday last year.

Speed problems with KitchenAid KV25GOXWW - We bought a KitchenAid Professional 5 Plus mixer from QVC to replace our old KitchenAid mixer from the 1950s. We didn't use it for a few months but it never worked properly. Sometimes, it wouldn't start at all. Other times, it would work fine until we made mashed potatoes and it appears that the steam from the potatoes caused the machine to stop dead. It wouldn't start for another half hour or so but would stop again when we mixed something warm. When I talked with KitchenAid customer service, they told me that the warranty had started when QVC bought the mixer, not when I bought it, so our mixer was out of warranty. But I could hand-deliver it to their service center, 110 miles away, and they could fix it for a charge.

I bought a KitchenAid hand mixer directly from them when I called to complain about my stand mixer leaking oil (I should have known better than to buy another mixer from them). I don't remember how long ago it was, but probably 1 1/2 years ago. The other day, with a house full of company, I was mixing some batter and one of the beaters broke in half! The shaft was still in the mixer, but the beater part fell into my batter. I wrote to them thinking they would stand behind their made in China product and send me a new beater, but no deal. They want me to buy new beaters since it's past the 1 year warranty and spend another $16 on junk from KitchenAid.

I am very disappointed in your stand mixer. My husband and I received the mixer as a wedding present. We recently took it out of the box, unwrapped it and put it on our counter. To my surprise, the mixer doesn't work. When I called the customer service department, I was told the warranty had expired and there is nothing that can be done. I can take the mixer to an independent shop approved by KitchenAid to be fixed. I am very shocked that the warranty was only a year long and since it expired, that nothing can be done. In my eyes, this is a lemon mixer and KitchenAid should be ashamed to do nothing! What happened to the high-end products? We even bought a KitchenAid oven (now looking back, what a mistake!). Moving forward, there won't be other KitchenAid products. I am very concerned about KitchenAid's company policies and the products they sell!

My 14-year-old KitchenAid Classic tilt-head mixer's motor blew. I researched online and found that some previous year's models were made with plastic gears, but the issue had been resolved. I decided to purchase another KitchenAid classic mixer. Two weeks later, while I was creaming room temperature butter with sugar, the gears broke. I promptly returned the mixer for a full refund. Obviously, KitchenAid has not changed the gears. They are either made of cheap metal or still made of plastic. KitchenAid used to be a brand that could be relied upon. For $250.00, a mixer should last longer than 2 weeks!

I purchased a KitchenAid mixer model # KSM6573CER1 from the Albany, Oregon Costco store on 04/18/12. At home while reviewing the mixer’s labels, I found that the mixer was rated at 350 watts and not at 746 watts or 1 hp as advertised in the store, on your mixer’s box, on Costco’s on-line site or in Costco coupon book. I then contacted KitchenAid at 1-800-541-6390 and was told that 350 watts equal 747 watts or 1 hp as they use a DC motor. I was then told to first contact Costco with this problem then KitchenAid.

I called KitchenAid on my hand mixer, which just quit working. Although it is an older model and out of warranty, it has been used at the most, 15 times. I still have the box. My mother had a mixer 10-15 years older than mine and it still worked. I couldn't understand why this product, barely used, just up and quit. I called the customer service 800 number and got transferred to the small appliance center. I was hopeful that someone there would offer me something such as replacement info, discount on the next mixer, etc. The first person that I spoke to offered no help or compensation. Other than go spend $40-$100 on a new one because your product is out of warranty, which by the way is only one year.

My KitchenAid mixer is 3 years old, when it started to leak black grease from the area above where the beaters attach. Please note that I have only used this mixer minimally due to lack of time to bake. When I got it out to use it to make meringue for a recipe, it started leaking black grease. While doing some research I have discovered this is a common problem with the newer models. It will take around $100.00 to ship it to the company, have it diagnosed, fixed, and returned. Considering I have saved for years to buy my mixer and purchased it based on my dear friend's suggestion (She is a daily bread baker, and their 20-year-old mixer is still working and never has needed any maintenance), I am very disappointed. I have made only about 4 small loaves of bread in this mixer and a couple of cakes, and it is already not working.

On December 26, 2008, I purchased a KitchenAid KP26MIXNP 600 Series 6 qt. stand mixer. When it arrived, it did not work and I sent it back for a replacement. I have had my new one for 3 years and I honestly have only used it 6 times or less. As a senior citizen, I don't do much baking, except for holidays. On Sunday, I went to use my mixer and it started making a loud noise and completely stopped. I have contacted KitchenAid, to no avail. I was told I could send it back to them to be repaired, but all costs would be up to me to pay. I called a local service center and was told it would cost $99.00 plus parts to repair. Another email from KitchenAid also sent a site to buy another one while they were on sale. Come on, fool me once, shame on you; fool me twice, shame on me. I was under the impression that their products were not only expensive, but had good quality merchandise. This is not the case as far as my mixer goes. I believe KitchenAid is more concerned with the appearance of the new mixers than they do with the mechanics of them. Plus, they have zero customer satisfaction.

Quality of mixer not what it used to be: I inherited my mother's KitchenAid that she had for 20+ years. I loved it and used it often for everything from whipping cream to wheat bread. It finally gave out last year, so I purchased a new 4.5 quart mixer (same exact one my mother had). I was disappointed that the attachments that came with it were not coated, but I had kept the old attachments. I was making bread sticks with less than 4 cups of flour, and the motor gave out. I had only owned it for a few months, so KitchenAid replaced it; and I was happy.

I bought a KitchenAid mixer and never removed it from the packaging until almost a year later. We bought a new house and waited until we were moved in before we unpacked the mixer. I have only used the mixer twice and now it does not work. This mixer was over $300.00. There is no service department where I live and Sears and KitchenAid will not do anything for me. I will never buy another KitchenAid product. It is expensive junk. I have a hand mixer that I paid $20.00 for over 21 years ago and it still works. It is a Black & Decker product.

A couple of years ago I bought a new KitchenAid commercial mixer as I needed a larger bowl and gave my wonderful old KitchenAid to our daughter. I have had a few problems with the newer one but the most frustrating one is that it changes speeds on its own and also stops on its own. Have others had the same problem and was it able to be fixed? I can't afford another new mixer at this time and am really ticked off--just try to do a soufflé!

I purchased a new Majestic yellow mixer to replace my existing white one that I've had for eight years. Imagine my surprise and utter disappointment to see that the beater, whip, and dough hook were cheaply made of metal! They were lighter in weight than my existing ones. Were it not for the fact that the new ones are metal and my old ones are white coated enamel, I would have kept them.

I got the mixer on holiday time 2009. I used it very little but enjoyed when I used it so I bought a second one for a friend's birthday gift. I just went to use it and found that the plastic handle/knob on the speed level is broken. I called kitchenAid and was told that it is no longer under warranty so the shipping and repair costs are my problem. I am very disappointed and will not buy another one or recommend this item even though it mixes well and looks very pretty sitting on my counter top. Such an expensive item should not have such cheap plastic handles. I hope this does not happen to the one I presented as a gift for a friend's 50th birthday!

Back in the mid 90's, I purchased a beautiful Cobalt Blue higher end motor Kitchenaid mixer... it lasted for years, although the paddle attachment did have some of the coating flake off, I only desired an upgrade because the bowl was smaller than what I wanted - 8 cups. So my husband surprised me 4 years ago with a professional 600 Kitchenaid and I have used it maybe 3 dozen times in those 4 years. I have been a full time nursing student and then employee during these 4 years, so I haven't had the opportunity to cook as much as I did before with my previous kitchen aid mixer. I gave my beautiful older model to a neighbor who knew what a wonderful addition it would be to her kitchen. Yesterday, when mixing my chocolate chip cookie dough, the gears stripped before my eyes as I added 1 cup of chocolate chips to the batter. I believe Kitchenaid has built these mixers with really strong motors, and inferior gears. I bet, if I were a betting woman, that the gears in my old kitchenaid are of a higher quality material. I never once had any issue with the gears on my older one - and after so little use, my new one is literally stripped? Insane, rip off!

I purchased a KitchenAid artisan mixer about a year and a half ago and have used it for light baking no more than a dozen times. While it was always noisy and had a tendency to vibrate itself across the counter, it had recently started to make a loud gear-grinding sound when I turned it off. During the last two demonstrations of this, a spark flew out of the motor area and the mixer blew the kitchen circuit. I called 800-541-6390, the KitchenAid service number, and was told that because the one-year warranty has expired, it would cost $32 for shipping, $25 to diagnose the problem, and then of course additional costs for parts and repair.

I came on this site to see how best to settle my blade issue, in that the "coating" is coming off into my food. I initially had a white coated blade that really came off and I contacted KitchenAid and they said it was "normal", but to try the other non-coated one. That coating is now coming off into my food, and frosting that should be white turn a gray color! Really appetizing! So, I will need to purchase another one or maybe purchase another mixer altogether, seeing how customers have been treated leaves a really bad taste in your mouth!

Absolute -0 rating! I'm on my 4th KitchenAid 4.5-Quart (4.3L) Tilt-Head Stand Mixer, and I am far from happy! My first experience, the motor was smelling and giving out too easily with such little use, and therefore, I returned it! My second experience, I purchased the exact same mixer (same model and serial number), and this one, the head tilt would be in the lock position and it still became able to unlock. I exchanged my second one for the third one which, was falling apart literally on the head tilt at the seams. This obviously does not look good at all to family and friends that we have in and doesn't make me happy, especially being a loyal KitchenAid consumer in my past.

It's terrible; it has never operated. Plug it in and no electricity registers. I turned it on exactly twice to see the the red indicator light come on. I contacted customer service and received discourteous rep and was given a bogus fax number to send in info they requested. We have had this unit just under 1 year and it has never worked at all.

I purchased a new Artisan stand mixer and on its first use, a bad burning electrical smell came from the unit. The manual said this was normal, so I didn't worry about it. Also, the mixer squealed like crazy. The second time I used it, the mixer not only smelled bad, but got really hot. I checked the manual and (believe it or not) that is also supposed to be normal. The third time I used the mixer, smoke began to pour out the back, so I quickly put it outside to cool off, almost burning my arms on the very hot motor housing. This should not be rocket science for KitchenAid to get right. My next step will be to get a refund and do a little more research on my next mixer purchase.

Based on the literally hundreds of negative comments on Amazon and other forums regarding your KitchenAid "professional" 600 model stand mixer and the lack of ability to mix 8 cups or less of flour into bread without breaking the motor or stripping the gears, it is obvious that the "kevlar" housing in pre 2007 models was a design flaw doomed to fail.

I have had my KitchenAid Mixer for a few years. I noticed months ago, as well as recently, that oil was leaking from the ring and running down. I have had appliances I've paid $20 for last 10 years. The expense of this mixer should last at least 10 years. I called KitchenAid. They will do nothing about this and suggested I take it to a service center at my expense. The closest is 3 hours away. KitchenAid needs to take responsibility for their product and fix the problem and repair mixers at their expense. I use a lot of organic baking items when I use the mixer and oil is not an option! I'm hoping a lawsuit is formed to repair and fix this issue.

This is regarding a new custom metallic series copper finish which is only three months old. When I want to use it, I have to push it up on the head so it quits bouncing around and it acts like it is going to fall off the stand. I had one that lasted since 1978 and this one is a wreck. It is brand new. I paid $499.00 for this thing and all it is, is a bucket of bolts. This is not made like the first one!

For the amount of money spent and a product used less than 15 times, to have oil leak directly in food is a health hazard and the product should have been recalled a long tome ago! Lord knows how many people could be getting sick! The first few times it leaked, I did not ever imagine it was oil, I thought it was vanilla splashing up and would wipe it off. Until it was actually dripping into the food did I realize it was oil! A recall should be made immediately or the EPA should be contacted and a class action law suit!

I got a brand new Kitchen Aid mixer a couple of weeks ago and it went out after three uses. I called Kitchen Aide. They were very helpful and professional. They asked me questions and said they would send a replacement mixer within 7-10 business days. By the time I got off the phone with them, my mixer started back. I called back but I said I will wait just in case it goes out again. The replacement mixer came within two days. It was a beautiful blue color but I will return the replacement being that I do like my mixer. I called Kitchen Aid to let them know I received it. I told them what happened with my mixer and she told me that it has a over heat cut off and once it cools down it will start again. I am just happy to know that if anything goes wrong, they will replace it quickly and they are an American company.

We were strongly considering KitchenAid Stand Mixers when we stumbled upon these copious complaints about their obvious serious shortfalls, safety issues and callous regard for their image and customers' well being. They will receive zero consideration from us after their zero consideration for us.

Oily discharge into food while mixing. KitchenAid says they will fix it for a charge. I feel the gear oil is a health hazard and KitchenAid should recall these and fix them.

I seem to have the same complaint the others have. My KitchenAid stand mixer leaks oil from under the silver ring above the bowl. I've had to hold a cloth around the ring to use the mixer. I've used a hand mixer or a wooden spoon my entire life but decided to treat myself to an expert type mixer. The "big box" store that I purchased this from said return it to the manufacturer. The postage alone would be half the price of the mixer. If I hire a handyman to fix it, that will also be nearly half the cost. I'm a widow but fairly handy so I'll try to fix it myself. My mother-in-law is still using the one she got as a new bride. Too bad I didn't get one as a wedding gift. Oh, I did get the small electric mixer that I still use. I guess things were made better thirty years ago!

Just a warning for anyone that still believes KitchenAid mixers are quality products, they are not! My mother and father bought me the "Professional mixer 600" as a birthday gift for my new interest in baking bread and pizza. The first mixer failed at the 8-minute mark on its first batch of pizza dough. My timer was sounding signaling the end of the kneading cycle before letting the dough rest to add the salt. Smoke poured out of the mixer and an electric smell filled my kitchen. I figured it must be a 1 in a 1,000,000 flaw and returned the mixer to Macy's with no trouble.

I own the Kitchenaid Pro 6 StandMixer and have had it a couple of years. Spent close to $500 on it. Had it repaired twice due to the gears stopping and oil leaks. After each repair that cost close to $100, it still does the same thing, greyish oily substance leaking all in my frosting. Of course, KitchenAid reps try to make it seem like I did something wrong. No. I spent this much money on a heavy duty mixer and can't mix up a batch of frosting or cake mix without grey oil streaks in it. Very upset. Need a class action lawsuit. Anyone interested, please email me at ***@yahoo.com. This problem is all too common. Come on, people. Let's stand up for our rights!

My experience was awful! I ordered a stand mixer for my daughter-in-law. It was purchased on the 16th of November so she would have it to use for Thanksgiving. It is now the 22nd and it still has not been delivered. They tell me that it will be delivered the day after Thanksgiving. I am angry. I've been on the phone with them and emailing them every day. This mixer has been all over the U.S., but it hasn't been to Texas yet. It was scheduled to be delivered yesterday, then today. I am so very disappointed. They have offered no compensation. Every rep that I've talked to says, "Oh My, I am so sorry, that is just terrible," but that is all I've gotten. I am giving KitchenAid’s order process/shipping/customer service no stars. The consequence is that my daughter-in-law does not get to use her new mixer for Thanksgiving.

I have only had my Artisan stand mixer about a year or so. It's seldom used except for holiday baking, etc. The first time I used it, oil leaked from the shaft. I thought possibly it was because it was brand new and recently oiled at the factory. However, having used it several times since, it still continues to leak oil.

KitchenAid Mixer model KSM150PSWW Serial No WW1851350

What a piece of garbage this KitchenAid Mixer is! I bought it just over 2 years ago and from the very first use, there was an awful burning smell. Customer service indicated that it was just the "newness" burning off and that it would eventually dissipate. About a year ago, the pitcher started leaking from the bottom down, all over the motor creating an absolute mess. Apparently a washer on the bottom exterior of the pitcher came loose and the worse part is, there is no real surefire way to tighten it.

I purchased a K5 stand mixer in 1966 and used it heavily for over 40 years. Then the switch failed and it wouldn't turn off completely. The cost to repair was estimated at over $100. So, since it was an old machine and new ones were on sale for less than $200 I bought a new basic K5 model. I wish I had my original one repaired. Issues with the new one included less power than old one, bowl locks in place if dough hook has kneaded dough, pieces of paint from beaters flake off and fall into food being mixed, but the worst thing is the chrome pin that holds the mixer head onto the base is not secure. It works its way out so I have to lift the head and wiggle the pin back into place before every use. I discovered this problem when the mixer was running, and the head fell off which could damage my hands, countertop and other items nearby. This could have been a real disaster had my hand been in the way. I sent KA website customer service complaints but no help. It is out of warranty by one week. I felt too bad and so sad that there's nothing we can do. I will never buy another KitchenAid appliance.

6qt KitchenAid Mixer Complaint! I was making some cookie dough and the planetary gear that holds the blender fell into my dough. My dad, who is an engineer took a look at it. Here is what he said. Looks like poor design!

I replaced my 4-1/2 quart KitchenAid Mixer back in 2001. There was nothing wrong with my 4-1/2 quart. I purchased a new 6 qt. Professional model. Immediately, I experienced a problem. Blood would back flow into the head of my machine while using the grinder attachment. I always make sure that my meat is cleaned from all the tuff tissue and the fat removed. Meat also is cold or a little icy. I called KitchenAid and explained my problem. The women said that I could return the machine for a full refund. However, since I sold my old mixer, I need to keep the new one. She claimed this problem was never reported before. I don't believe this for one second.

The most powerful blender motor in the world has never blended well and just today it stripped its coupler into black goo and pieces, after minimal use. The directions for replacement don't make sense. It has regular difficulty getting things to blend well. Now, I need to buy a part and figure out how to get the old one off.

This is my second KitchenAid 6 quart Professional. After owning many of their other mixers, I moved to the Professional 6 quart three years ago. I have already gone through tow of them. With both mixers, the gear wheel completely detached and fell into the mix. I was mixing cookie dough, not cement--one would think it would hold up. One was under warranty so they sent a new one, the second was 18 months old so they would not do a thing. I agree with many of the reviews that there is clearly an issue with this mixer that is not being addressed by KitchenAid. A bit of the "Toyota syndrome." Anyway, fool me once, shame on you; fool me twice, shame on me. Not one more KitchenAid product will come this large family household. They are junk and their customer service is worst.

KitchenAid's website, www.shopkitchenaid.com is advertising "25% off all stand mixer attachments". However, not all attachments are on sale. Only select attachments, the more expensive ones, are actually on sale. I placed three different attachments in my shopping cart and begun the checkout process. I never saw the 25% discount taken off. Before placing my order, I used the "live chat" feature to ask a customer service rep why I wasn't seeing the discount.

This is a follow-up to my complaint from October 25, 2010. I would like to report that my faith in humanity has been restored. After sending our Artisan mixer back for repair the second time, KA called about a week later to report that their technician worked on the mixer again and thought he had fixed the problem. He then test-ran the mixer for a few minutes and the problem returned. KA said they didn't know what was wrong with the mixer but offered to replace ours with a brand new (not refurbished) one.

When it was time to replace my portable mixer, I went with Consumer Reports' recommendation and purchased a KitchenAid hand mixer. I don't use a mixer very often, so I expected the appliance to last a very long time. After a couple of years, one of the wire blades broke loose from the shaft. I discovered the model had been discontinued, and replacement blades were not available. After hearing my lament, my daughter surprised me with a new KitchenAid KHM9PWH 9-speed professional hand mixer.

We live in France & purchased a KitchenAid Artisan mixer Model No.5KSM150 after many hours researching which was the best all round machine for heavy domestic work. The cost was over 300 sterling. At first, the machine performed satisfactory but gradually the head locking mechanism became loose and would not hold the head down in the locked position. Also when using the dough hook, the head moved side to side.

I purchased the KitchenAid Professional 600 Stand Mixer in early August 2010. I was upgrading from the UltraPower model because my son enjoys baking bread, a larger motor was called for. After less than 8 weeks of use, the motor is malfunctioning (shutting off after a few minutes of use). But surprise, surprise! We've voided the warranty because my son has been baking pretzels once a week to sell at his father's farmers' market stand (this once-weekly baking session is the only time the mixer has been in use during this period). You see, his pretzels are a commercial venture so the mixer is not covered. So KitchenAid said, "tough luck". This is my third KA mixer, plus I've purchased 3 for wedding gifts. It will be the last one I'll ever buy.

Before we got married, my wife received the black Artisan stand mixer as a gift in 2003. Between the two of us, we used it on average about once a month for cookies, cakes, etc. Nothing out of the ordinary. Last year (2009), I started making pizzas and, since this mixer came with a dough hook, it seemed to me that it was designed to mix bread dough. So every couple of weeks, I would whip up a two-pound batch of pizza dough. Nothing major, and certainly nothing I didn't expect this mixer to be able to handle.

This is not a complaint. Because of this Web site, I have just saved $250.00. I recently purchased a KitchenAid stand mixer. It will be delivered today, 18 October 2010. I will return it unopened to Kohl's. Thank you, Consumeraffairs.com.

I have the Kitchenaid stand-up mixer. I used it a few times. It started leaking oil. I will never buy another Kitchenaid appliance.

Within 5 past years, I have had problems with the 10-speed 6 quart mixer speed control sticking. The blender's cog gear wheel that moves blade lost its cogs. The dishwasher's lower rack that is a flexi fold down won't stay up even though never used in down position. Also, silverware basket developed holes in the bottom so handles slipped thru and blocked the washer blade.

I purchased a Kitchen Aid Mixer, used it a few times, put it away. After not using it for quite awhile, went to use it and the finish on the bread hook was leaving steel gray coloring in my mixture. Even after repeated washings, the color kept appearing on wash cloths and towels. I contacted Kitchen aid and they said it was from not hand washing and drying it. They said this was not harmful and we could still use safely. I don't think this is a safe thing to use and will definitely not serve anything made with these hooks.

I purchased a KitchenAid bowl lift stand mixer in 2007. A few weeks ago, the beater shaft housing separated from the main part of the unit and fell into a bowl of cake batter I was mixing. No warning, no indication there was a problem with the unit.

Same problem a lot of other folks had. High end product worked a couple of times and then Speed sensor failed. Of course it was out of warranty. They should acknowledge the bad part and got it from another company and made good. Penny wise dollar foolish. They'll continue to sell based on past quality. Now it's a piece of junk. Buy elsewhere. Eventually they'll tank, what a shame. Get new management! Out $500 dollars!

KitchenAid Professional HD stand mixer, model wt5115134 at a cost of $475 only worked 4 times. According to my voltage checker, power is going to motor #2, but not motor #1. It was years before I saved enough money for a stand mixer like that. Now, I have nothing and I'm out $500! I don't have another $500 to buy another-nor should I have to!

KitchenAide Professional 600 Mixer Model KP26m1XOB. Serial # @@1045422. Purchased at Macys 4/11/2008 for $423.99. I used it with its shredder attachment, worked fine for that purpose. A couple weeks later went to use it to mix a cake batter and found the piece that the mixing attachment should attach to in the bowl of the mixer. It apparently fell off while using the shedder attachment.

The complaint is about the Kitchen Aid ice cream maker attachment for Kitchen Aid stand mixers, product id: KICAOWH. According to instructions, the unit should be placed in a freezer to prepare for use. After the unit had been in the freezer for several hours, we discovered a blue liquid leaking from a nib on the side of the unit. This fluid leaked onto packaged food that was stored in the freezer. For safety we discarded the packages. Kitchen Aid's customer service only offered to sell a replacement unit below MSRP. There was no interest in having us return the unit for inspection. This was only the third time that the unit was used. And, it was only a few months out of warranty. For a $100 non mechanical item, one expects better performance from both the product and from the company. Other than the liquid being an irritant to the skin, once the skin was thoroughly washed, there appears to be no hazard.

I replaced my still working 25-year old Kitchenaid mixer with a new one in January 2010. I can't use my new one for any dough making anymore because the bowl won't lock. The bowl is knocked off the locking device whenever I am mixing a single batch of cookie dough. What has this company come to? This machine is unusable except for beating egg whites. I spent a lot of money to get the 325-watt Artisan machine and now it is unusable.

Purchased a new Kitchen Aid "Professional 600" stand mixer for my wife. As we both used previous kitchen standing mixer and hand mixes, we thought this new upgrade would enhance our baking experience. What a nightmare! One of the wires on the "whip" attachment broke while making "butter cream" icing, almost cutting my wife when it broke. We purchased a meat grinder that seized up when attempting to grind small pieces of "turkey". Now none of the attachments work-what a waste of money.

I recently purchased a KitchenAid artisan mixer. I primarily needed it for making a bread dough. When I lived in the States, I owned a KitchenAid and had many happy years of use from it. When I purchased this machine, I assumed that it would be the same. Although it looked a bit different than the old one I had, they told me that this is how they're made today.

My husband purchased a KitchenAid Professional HD Mixer as a gift for me one year before I retired I was never so disappointed with an appliance. The first couple of times I used the mixer, it worked okay. But then after that, the mixer would only operate on high speed – the lower speeds would not work. Since I didn't get to use the mixer regularly until after I retired, the warranty was over, even though I had hardly used the machine.

I bought a KitchenAid Professional HD mixer less than a month ago. I used it four times. When making bread with the dough hook, the mixer stopped working before I got all the flour added. KitchenAid was very prompt and agreeable, sending out a replacement unit and a shipping label for the return of the broken unit. I hope the new one works better than this one! I will have to wait seven to ten days for the replacement unit. I have guests coming and I needed the unit to prepare meals for them. I was going to make chocolates and pastries for them, and I will have to spend $336 to buy them instead. I already bought the food supplies, and now I won't be able to use them.

I recently purchased a Kitchen Aid Artisan Stand Mixer. I loved it, until I was kneading pizza dough. It suddenly stopped working in the middle of the dough hook kneading it. Now it won't turn on. This is absurd and ridiculous.

I treasured my mixer, used it often. Then a chunk of brown sugar brought the thing to a halt. It stripped the gears which are plastic. Husband took it apart, bought the part, mostly fixed it, and it still has some issue with the calibration. I won't buy another after reading all these other reports.

I purchased a new KitchenAid stand mixer "artisan" series. Within a month, the gears had striped from normal light use. I returned it to the store and they replaced it. It has now been about two years and have only used it 7-8 times lightly. I turned it on to make some whipping cream and once again the gears are striped. What a piece of expensive junk. I am going back to my hand mixer and not buying another KitchenAid product again. I figured the advertisement they received from the cooking network shows brings them business because I'm sure it isn't their new reputation. (Positive they go through a lot of machines on Iron Chef etc.)

My KitchenAid mixer is beautiful. Too bad it doesn't work. I paid over $250 for it because it's a heavy duty, high capacity model. In 2007, it stopped working and repairs were $150 for new motor housing, new gears. The KitchenAid service center said it would be like new. It jammed up again last week and I'm looking at another $150 to repair it. That's half the price of a new one. So I'm watching craigslist for a used mixer. Any brand but KitchenAid. No physical damage, but the economic cost is heavy. If I choose to repair my mixer again, I will have spent more on repairs than on its original cost. Ridiculous.

I have a Kitchen Aid Stand Mixer, Model KV25GOXER. I acquired it in 2005. Until this past summer n(2009), I had used it primarily for light mixing projects, and rarely used it (6-9 times a year). However, this summer I used several attachments, in order to complete some canning projects. In particular, I used the grinder and the shredder. I had not used the shredder long not even an hour, when it stopped working. We called customer service and we were told the gears were stripped, but the representative was not helpful or apologetic in any way.

We received a KitchenAid Classic Stand Mixer in December 08 as a wedding gift. We used this mixer for cake mixes and icings, maybe 20 times since we received it. We recently decided to make bread, and having started to mix 5 cups of flour in a mixer which claims to be able to have an 8 cup capacity, we noticed a strong burning smell. Suddenly the mixer started to smoke! There was such a horrible burning smell in the whole house, and we were so concerned that we had ruined a mixer we had waited so long to get. I called KitchenAid and they advised me to unplug the unit and stop using it because it is poses a hazard if it is smoking. They refuse to exchange it for us because it is outside their 1 year warranty.

On November 26th, 2009, I purchased a KitchenAid mixer online from Boston Store. A $30 rebate was being offered, plus the price was discounted. I completed the rebate form and other proofs of purchase such as barcode etc. and sent it in a pre-addressed envelope provided. On 2/15/10, I spoke with a customer service representative. She stated my name was not in their system and asked that I re-submit all the information. This I did. Still, I heard no word as to when or if I'll receive the $30.

I went to clean my KitchenAid beater and take it off and as I held the beater and pushed the mixer back. I accidentally hit the side switch which turned it on with my hand in the beater. I have been off work for 3 months now and I feel as though this is a defect. They need to put a stop switch on this item, so no one else gets hurt like I did my finger and hand will never be the same again.

I too unknowingly bought a refurbished KitchenAid mixer, which worked about four times before not breaking down! Check the underneath of your mixer as soon as you open the box to ensure that there isn't a refurbish date and order number and someone's initials written there! The motor works but the mixer doesn't mix, probably a stripped PLASTIC gear.

The KitchenAid mixer was purchased new at Christmas. The screw fell into brownie batter (unknowingly), and was baked into brownies. I ate a brownie and chipped a tooth on the screw.

Typical of all the complaints already posted - I exchanged most of my wedding presents from Macy's so that I could buy a big KitchenAid mixer - my dream gift. The bread dough incident described herein (all over this board) happened to me. The mixer turns on but won't move. The cost to look at it from KitchenAid -- $150.00 plus shipping. Or I can take it to a service center. I live in Atlanta - a major metropolitan area, and the closest service center? Orlando, FL.

Be aware that KitchenAid sells refurbished products on its website without telling consumers. They tried to sell me a "new" blender for $59. Only after asking did I learn it was in fact refurbished. I refused the order.

Our old kitchen Aid mixer worked flawless for 30 years. Two replacements have not lasted two years, just long enough to be out of warranty! Leaking oil, plastic gears. Old ones where metal...Too bad used to make a good product!

I purchased a KitchenAid mixer and within the first few months the machine would shut off in the middle of mixing our bread dough. I called the service center and the machine was replaced with no cost to me. This second machine is having the exact same problem as the first, and has been for the past year. It has now been 3 years since the machine was replaced and now the company will not warranty their product.

I bought the KitchenAid Custom White Diamond Edition (5 quart lift up bowl) about 10 years ago. It came with a coupon for a second bowl engraved with my name. I used it once or twice a week, especially for bread dough until last week. I had my bread dough in the bowl and the machine suddenly started stopping and starting and making a horrible, loud noise. Then it just quit. It will not turn on anymore. My husband tried to open it to see if there was an obvious problem like a broken gear or belt that we could replace ourselves. Of course there was the last bolt that held it together that was most definitely glued/soldered in place so that he couldn't get it opened. This predicates that you take it to a repair shop, which I have noticed from other complaints, will cost at least half the price of a new machine.

My husband purchased a KitchenAid Pro 6 stand mixer for me for Christmas. I used it maybe 7 or 8 times. When I went to use it this Christmas, it was completely dead. Of course, it was out of warranty and KitchenAid consumer desk gave me a list of 3 places to have it repaired. Upon calling the closest one, I found out it would cost $169.00 to repair no matter what they found. After reading all the complaints about oil dripping and such, I decided to do my homework on my next stand mixer. I will never purchase a KitchenAid product as I feel I was totally sucked in like everyone else by buying the more expensive professional series.

My daughter, aged 30, plugged the KitchenAid mixer to make cupcakes for a school party the next day. While carrying it out of the pantry, she must have turned it on by accident. When she plugged it in, it caught her hair and pulled her into the revolving stem. I leaned over her to pull the plug out. The whole incident lasted 3 seconds. I started rewinding the stem and told her that she should be free in a few seconds. She said, "Mom, it's not my hair I'm worried about, it's my hand!" I looked on the floor and there was quite a bit of blood. She had put her hand up to stop the stem from pulling her hair. When I looked, I thought she might lose her finger. We got in the car to go to the hospital when she felt her hair where the tangle was and pulled out her hair. She has a bald spot about the size of a silver dollar and 3 quarters going back. It turns out her finger is broken in three places.

I have a KitchenAid stand mixer that is about 9 years old. It constantly leaks oil. At first I thought I had spilled vanilla flavoring, but the leaks are constant. I don't feel I can use it because I don't want the oil in my food. I thought it was just my mixer, but now I see everyone else is having the same problem; and it is not worth getting fixed. What about a class action lawsuit? This is my last KitchenAid product.

I have a KitchenAid stand mixer ($350) that I have had for several years and rarely use. But when I do, it leaks oil around where the beaters are stuck in. Do not buy this product!

My KitchenAid stand mixer would not lift the bowl when I took it out. No external damage. The mixer is less than five years old. I called KitchenAid who said since it is out of warranty, they can do nothing. I only use this mixer three times per year. It is disturbing that a product with an obvious manufacturer defect or design defect cannot be covered by KitchenAid. The cost to repair is a minimum of $70.00, not to mention the 45-minute drive each way to the repair shop. KitchenAid would not even look at it.

My expensive mixer is leaking oil from above the shaft where my beater is attached. I have just read these reviews and realize this is not an isolated incident. I have not yet made an inquiry to Kitchenaid, but I will and will report my findings.

I, too, purchased the Professional KitchenAid lift-up bowl. It was used 4 times in two years and the cheap plastic speed regulator broke off. The warranty was up, I purchased the same $100 cheaply made plastic repair part (required replacement part) over the internet and installed it with the exact instructions supplied. Upon plugging it in and not turning the switch on, the new board went up in smoke. Where are the recalls on this product? They make junk at the consumers' expense, and I will never purchase or recommend a KitchenAid product again. I'm very angry and a very disenchanted customer and out $300+.

I have had a KitchenAid Classic stand mixer, model K45SS WH, serial #3494821. Despite the slower numbered speeds, it seems that it can only start on speed 3, which throws the food all over the counter. Also, most importantly, it oozes greasy, smelly oil from where the beaters are attached and goes into the food. If you are making anything white, it will be completely speckled with gray/green flecks of oil. I certainly cannot be the only person with this problem.

Approximately 5 years ago, I purchased a KitchenAid bowl lift stand mixer, model KP26M1XPM. I already owned a KitchenAid mixer, but it was over 30 years old and while it performed perfectly, it did not look good in my renovated kitchen. I gave the old one to my daughter and it is still working while mine has burned out the motor twice. I took it to be repaired about 8 months ago because it was making a terrible noise. The repair shop, Appliance Fix It, said the plastic motor parts were bad and replaced the parts, unfortunately, with more plastic since that was what was required. Less than 3 months later, the noise returned and I went back to Appliance Fix It. It was once again repaired, this time it was still under the shop warranty and there was no cost to me. It continues to make a terrible noise and I will eventually buy a new one.

Summer of 2006, I purchased a KitchenAid Professional 575W 6 Qt stand mixer based on the brand reputation at that time. My wife and daughter began using it during the holidays that year and commented that with sticky doughs, the beaters were pulled down and out. I suggested spraying them with vegetable oil spray which seemed to work. During the holiday season in 2008, my daughter told me that the beaters had stopped rotating and there was a "weird" noise coming from the mixer. I removed the motor cover and discovered that the gearbox housing was cracked in multiple places allowing the gears to ride up and slip. Upon contacting KitchenAid, I was informed that the mixer was no longer under warranty and I could have it repaired by the closest facility, 150 miles away. Having been a mechanic, I knew that I could replace the $25 part. I found out that the original part had been replaced with what seems to be a heavier duty casting. I don't know if it will suffice, but if it doesn't, I will have a very expensive boat anchor. I will tell all I know not to buy KitchenAid products, nor will I ever buy that brand again.

I have owned a large KitchenAid stand mixer my husband bought me several years ago. From the first time, it sounded like it was working very hard when mixing anything with any thickness and dripped oil from around the beaters. Because of this, I have used it infrequently and thought I would get it repaired at some point. Today, I googled KitchenAid repair and came across this site. After reading the previous comments, I have decided it is not worth the effort and will dispose of it. I recently furnished a new kitchen and purchased a KitchenAid dishwasher. I am now sorry I did.

We owned a regular KitchenAid stand mixer for 13 years and loved it. But when we decided to upgrade to a heavy duty lift-stand mixer, we've been very disappointed! I do not recommend these “heavy duty mixers” to anyone who likes to cook using whole wheat. They can't handle double batches of 100% whole wheat bread. They can't handle the food grinder attachment for grinding wheat sprouts or making whole wheat pasta. At first, it handles bread dough beautifully, but the gears start “popping” after a year or so. And by then your warranty is expired. It's very discouraging to spend $400 for a mixer that can't do any more than the smaller, less expensive, models. These are not heavy duty mixers. You have to “baby” them more than the smaller mixers. Beware, wheat-savvy-cooks. This is not the appliance for you. The repair center says it will be a minimum of $75 or so to fix our gears. Plus, I can no longer make whole wheat bread (I must use white flour, too). I no longer dare use the food grinder attachment (which was $75!) because I don't want to go through this repair again!

The KitchenAid Pro 600 Mixer - This is the 3rd one I have had to send back to KitchenAid. The weight of the dough pulls the actuator, the thing that holds the beats in down out of the base. KitchenAid customer service was decent in replacing it the first time and then got an attitude when I had to resend it back. Now, this is the 3rd mixer from them and the same damn thing. They need to put a screw in, to hold the mechanics in, like they do on their smaller mixers.

Like so many others, my KitchenAid Professional 600 has failed while mixing a single batch of brioche dough. This is the 2nd machine that has failed. Having heard so much about the lousy response from the company, I'll go back to Bed, Bath and Beyond and see if they will return this lemon for me; and I'll buy a better product.