KitchenAid Mixers Reviews

I bought a stand up mixer online with an estimated delivery day of 04/09/20. I also received an email saying it was shipped. When I didn't receive the order I called KitchenAid and they told me it was ready to ship but they could not tell me "when it will be actually ship". I then asked to cancel the order and I was told that they can't because it was ready to be ship, but they don't know when they will ship it. That is ridiculous. They lied about the delivery day, they never ship it and now they can't cancel because "it is ready to ship???" Worst customer service, They are quick to get your money but they will not fulfill the orders you paid already. That is theft and false advertisement. They also disconnected the order status page so you can't check any progress on the order. Worst company. I will never buy anything from this company again.

The coating on the mixer attachments comes off and gets all over my hands. When you use the mixer that coating gets into the mix. I have been given almost every excuse from KitchenAid as to why this has happened and none of them is their fault. They even told me the coating is FDA approved and will not harm you if it gets into the food... REALLY!!!. Who wants that in their food? I have already ordered new attachments elsewhere but really bothered that they didn’t help solve the issue. I don’t want it for free but you have a issue with your product.

I ordered my stand mixer during Black Friday online. That same day I walked into a Best Buy and saw the same exact mixer for $120 off. I called KitchenAid the next business day to see if they would honor the price difference and even provided proof of it and they said they could not and just told me to send it back. What a way to keep a lifelong customer... Now it is the middle of January and I have yet to receive my refund. I have called 5-6 time and always get the same answer. "Nothing I can do. It's in our warehouse, they have to issue the refund."

Electric shock twice. I read booklet, attached the whisk and added my ingredients to the bowl. Started up fine. The First first shock came shortly after. The mixer was still mixing and I touched the top. I jumped and I turned it off and unplugged it. Thought maybe it was me. Started it up again. Was stirring away. I turned it off and lifted the top. Was trying to get mixture from the whisk and felt another stronger shock. This was while the mixer was turned off.

I recently ordered a KitchenAid mixer as a gift. Since the gift was not for someone in my immediate family, my billing address and my shipping addresses were different. The website actually offers to have you buy a product as a gift, and since many gifts are purchased for people who do not live at my address, it never occurred to me that it would not be possible to pay for a product and have it sent to its recipient at a different address. Apparently, for Kitchenaid, this circumstance is one of several that will bump your order into a "possibly fraudulent situation" that will put your order on an indefinite hold. I was sent a generic email five days after placing the order that said my order was not shipped and would not ship until further notice and there was no way to tell when or if this order would be filled. It didn't indicate my name or order number or product ordered. I called Kitchenaid directly and was put on hold for 38 minutes.

Bought one from QVC because of a good price and by the time I opened it to use it for the holidays I found out there was no spring and washer on the shaft to hold the attachment tight in place. When I contacted KitchenAid I was informed that that spring and washer was no longer needed that it would be just fine without it even though there was a half inch to 3/4 of an inch slack and the attachment bouncing up and down the whole entire time. I offered to pay good money for that spring and washer but they said it was no longer available. I sent that one back and marked it as defective and asked for a refund.

KitchenAid is well known for quality products but what they should be known for is terrible customer service. I’ve never had an experience as terribly as I did with the $400 mixer I just purchased. My husband and I had placed the order on the mixer last week, and it charged our card but never gave us a confirmation number. So I called their customer service hotline and got my confirmation number. The confirmation number sent by their representative said the ETA of my FOUR HUNDRED DOLLAR mixer would be today the 18th of February. Needless to say, my mixer never showed up and I was very concerned. So once again, I called KitchenAid’s hotline to figure out where my tracking number was so I could figure out where it was at. Well, they never completed my order processing. They charged me FOUR HUNDRED DOLLARS and they didn’t even finish the processing. So I have no tracking number and my order was never in the system.

Kitchenaid product quality really seem to be going downhill. My stand mixer keeps going after being turned off. It must be unplugged to stop. Very inconvenient. Blades do not touch sides and bottom of bowl. You must buy a special blade if you want it to. What??? Food sprays all over when using this so I must put it in a deep sink if I want to use it without getting food all over. These are quite expensive given they can't adequately do the job they're intended for.

Purchased mixer Nov. 29, 2017. December 5, 2018 was in process of mixing ingredients for making bread when a screw fell out of the mixer head. When I attempted to place screw, the pin holding the mixer head to shaft fell out - could not get it back in place. Tried to contact KitchenAid help center for days and never was able to contact anyone. Talked with store where I purchased the mixer. They suggested I contact a local certified KitchenAid repairman. The repairman supposedly fixed the problem, but when I plugged it in and turned it on to see if it would run it broke my dough hook even though I had raised the motor head to make sure it cleared the bottom. I will not buy another KitchenAid product.

Called on 12-19-18 as my stand mixer attachments do not come close enough to the bottom of the bowl. Took almost 20 minutes to get customer service repair and when I did the woman walked me through the repair even though I had told her I had already followed the same steps from the manual. She also kept talking right over me. $32 to send a repair box, $25 for service review and no more than $200 to repair a $300 mixer less than 2 years old. I will never buy another KitchenAid appliance again. So disappointed.

Horrible, Horrible KitchenAid experience. Don't EVER order directly from them on the phone or website. I ordered 2 attachments on Nov. 13th for my daughter's birthday and they STILL have not come as of Nov 26th. When I just called they can't even give me a tracking number as they were never shipped. They did ship two BLADES to one of the attachments but I had to drive 30 miles at a FEDEX delivery warehouse to pick them up at the delivery site since KitchenAid REFUSES to send anything to a FEDEX pick up site (which is 5 blocks from me). Since I have to sign for the order and cannot be home when I'm at work - this is still an ongoing NIGHTMARE of an experience and they still have no idea about my ORDER. I need a 0 rating for their customer service on ordering anything from them after this horrible, horrible nightmare of an experience.

My mixer shut off one night and wouldn't turn back on. I thought that maybe it overheated so about a week later I tried to use it again and an awful smelling smoke started to come from the motor. I am only a few months out of warranty and I know that they won't own up to the fraud they have committed. I've had this mixer barely 2 years and it is completely useless now. I will never invest in another KitchenAid mixer. I've seen heavily used hand mixers last longer than this!

My pro 600 was a Christmas gift. Have had it for a year and haven't been able to use it. First the beaters that came with it didn't fit. Called customer service just to find out the mixer is rebuilt inside out. It only had a KitchenAid cover on it. My son paid $500 at Amazon and is sick over it. He saved a long time to buy this for me. The mixer overheats. After getting the proper mixing blade I tried to make bread. It got so hot you could smell burning wires. It's sitting on my counter. Useless. Customer service won't do anything. It came in a KitchenAid box and the mixer looks like and says KitchenAid. The representative from KitchenAid said they do business with the company but will not replace the appliance. Sad. KitchenAid used to be a USA reputable company.

I bought my mixer probably less than 3 years ago, and seldom use it (working nurse). I had problems with my mixer for about 1.5 year. Bowl is wobbly and would come off every time I use it. Metallic ring near attachments would come off and flew directly into the dough, making big mess and dropping metallic powder all over my dough, wasted ingredients every time I'm trying to bake something. Waste of money! PS: I bought my Artisan KitchenAid mixer from Macy's.

AVOID THIS BRAND!!

I have fixed older KA mixers for years. Decided to buy myself a new one (Kitchen Aid Artisan Mixer) for Christmas as they had rebate and coupons. The first one arrived with a head wobble. I called KA and they sent me a new one. The new one had a head wobble way worse than the first one. Took video and sent it to KA. They said it was "Normal", I am so disgusted with the quality of the NEW Whirlpool KA mixers. The older ones are so much better, well made and way heavier. So I reverted to an older model Pro 500 Heavy Duty with the same motor but with the lift bowl was stable and works beautifully. My advice stay away from the new Whirlpool garbage.

I bought this stand mixer a year ago. From the first time I use it was broken. I called them he fix it again and again every time I found something new broken. The first time it was smelling burn and secondly it was screw out and thirdly it was setting number 2 not working and now it’s stop working. I call them she said, “We cannot fix it because your warranty is off but we can do for you discount if you buy another one from us with 30% discount.” I don’t need another one. I have one. I need only you fix my stand mixer. What I have to do. Pls I am very disappointed.

I had a shocking and dangerous incident with my 3 year old Artisan Stand Mixer. Whilst mixing softened butter with caster sugar attachment hub cover flew off into the mixing bowl. It then shot out at a high velocity and hit a window a meter away and then ricocheted across a window sill onto the floor. Thank God the hub cover did not go in a different direction and hit me or any of my family otherwise someone would have been seriously hurt and could easily have lost an eye, or worse.

Horrible. Very bad. They hustled me. Took advantage of me. False customers service. I ordered a KitchenAid mixer. I never received it... I think they pocketed my money. I called, "Oh! The warehouse lost it. Oh! FedEx has no documents. Oh! We'll ship it out in January or February."

I purchased two of the KitchenAid stand mixers, one for myself, and one as a gift. There was a rebate offer with the machines. I filled out the forms as required, supported with a copy of the purchase receipt showing 2 units were purchased, and sent the information off to Kitchenaid. Months later, I received one rebate. I contacted KitchenAid to inquire as to the status. The rebate was processed again in Oct. 2017, for one rebate unit, and I was told it would arrive in approximately 6 weeks. Nothing. When I inquired again, I was told it had been shipped - "this item was mailed on 11/3/2017"- it was not received.

I bought the mixer and juicer attachment online. I registered the products on their website. The juicer failed to work the 2nd time. I called KitchenAid. They told me to email the receipt to them. No reply. Called again and they told me they don't honor warranty if products were bought from 3rd party retailer. I went on to ask what is not 3rd party. The rep told me if you buy from KitchenAid directly or Target, it's good. Otherwise, it's not their business. I went on again and asked when should I register the product. The rep told me it doesn't matter if you register or not. They just would not do anything. The juicer attachment is just 2 months old and was used for 2 times.

I placed an order through their TV promotion and within minutes I was very uncomfortable with the purchase. The girl on the line basically knew nothing about the product (Artisan Mixer) or company. She kept placing me on hold and had to ask someone else the answers to my questions. I was never given a confirmation number or an account number or anything pertaining to my purchase. I spent the next 3 hours trying to cancel my purchase.

4 of these mixers (Kitchenaid Professional Series 600) in one year have died. Upon inspection it is the same exact gear damage in every single mixer that abruptly stops working. Do not buy this. Ever. Not even for home use.

I have a 4.5 qt. Stand mixer. I make bread, pizza dough, noodles, cookies etc. with my mixer. Because it has smaller motor I have to keep speed down but it has always been awesome! I sell KitchenAid mixers at work and I just want to say that if you have rebate issues with a brick and mortar store you should go into the store. We make it right for our customers! Another reason to shop at the store and not online!

We had a Professional 600 Pro Mixer for about 15 years. It worked great for a long time. It walked off the counter and broke. I bought a new one in January of 2016. The power switch would intermittently fail to turn on, so I sent it back for a new one. The new one only worked for about 1 year. The gear stripped and it would not mix. I sent that one back for a refurb. It lasted about 3 months and started making loud grinding noises. I sent it back for another refurb and it failed to turn on at all after one week. I will ask for a refund this time. If they don't give it to me, I will request a fifth unit. They have been standing behind their product and I haven't had to pay return shipping. But this is getting ridiculous.

KitchenAid countertop mixer is not great or long lasting. It began leaking oil, that would drip into food, sent it back for repairs that cost $126.80 and once again it is leaking oil, actually leaking more than before repairs. KitchenAid's response/instructions/options to me were the same as before. Only this time they say if oil drips into food it is not harmful. I have no intention of spending more money on this mixer or serving/eating food that oil has leaked into. My husband and I are no longer KitchenAid customers. We are former unhappy customers.

I received a Pro600 Design Series mixer with glass bowl for Christmas two Christmases ago - I will say it looks absolutely beautiful sitting on the counter! HOWEVER, the amount of time I spend constantly scraping down the sides of the bowl is ridiculous! Not one beater/whisk/bread hook reaches the bottom of the bowl and I end up hand mixing at the end just to get all the ingredients incorporated! In addition, the bowl is so unwieldy that you can hardly pick it up to empty the contents! And to add another bowl to my inventory is ridiculously expensive! Totally unsatisfied and I cannot say how much I really HATE this mixer - would never recommend it to anyone!

light duty task. I would have to pack it up and pay to send it away to be repaired, an expensive proposition considering how heavy it is. I decided to purchase another Mixmaster instead. A quarter of the price and a better bet in my book.

After reading & watching so many online reviews all over the web about the KA mixers, I'm simply shocked reading this site that was sent to me. We are buying a second KA for the vacation home & everywhere else KA is sold it's great reviews and they don't match this website at all? Lol. I gotta say after reading most all of these reviews on this site on mixers it seems many may be operator error caused by people buying the wrong machine to start with for the task at hand but most definitely many are likely union issues at Whirlpool / KA here too?

I don't usually take the time to review products but my experience was so unpleasant that I felt I need to document it. I purchased a KitchenAid mixer (Artisan) because they offered a $50 rebate. Some weeks after I submitted all the paperwork to the rebate dept they sent a postcard saying that I had sent the wrong version of the serial number and code. I had sent one that was on a sticker on the product and they wanted the one cut out from the box, which by the time they wrote to me was thrown away.

I know folks have had horrid experiences with the mixer and customer service but I have had an incredible one myself so I want to let everyone know. I purchased Model KSM150PSCU stand mixer from Crate and Barrel in Boston. A couple of months into use the bowl would come loose if the dough was slightly stiff while the machine was in use. This was a huge issue and I called KitchenAid Customer Service. They sent me a brand new bowl and paid for shipping. The lady who helped me was most gracious and nice and apologized. The new bowl came, I put it in and everything worked well for some time (4 months) and yes... you guessed it. The bowl came loose yet again. This happened right after my warranty expired.

Shortly after I submitted my review, KitchenAid contacted me and offered a refurbished model exactly like what I had with a 6-month warranty in trade for the defective mixer. I took their offer, and have been very happy with the replacement. So thanks to KitchenAid for making things right, and thanks to Consumer Affairs for providing a sound board to air my concerns.

I purchased a KitchenAid stand mixer as a Christmas gift for my married daughter. I purchased it from Kohl's which was promoting the product heavily as a Christmas gift. I was planning on getting a $30 rebate. I had the receipt and form ready. However the rebate ended on 12/27. The gift hadn't even been opened yet. When I called the rebate center to ask about an extension they were rude and said no exceptions. I said so my only choice was to give a gift with the box cut apart to get the required UPC code. They said yes. I said that would be tacky. They said if I wanted the $30 rebate I had no choice. I also said the company strongly promoted their products as Christmas gifts yet the deadline was only two days later. Rebates being offered currently go from early December to the end of January. I would not recommend this company solely based on poor customer service over the phone.

For years I wanted to get my wife a KitchenAid mixer. After shopping for a good deal I finally purchased for Christmas 2014. Here we are, December 2016 and the beautiful red Artisan mixer is essentially a high priced boat anchor. Gears are thrashed & this machine has been used probably 30 times total. Called KitchenAid customer service, oh my, what a joke, they pretty much know that their product is inferior and then want you to spend $95.00 getting it back to them and have them evaluate the problem. The repair bill is estimated to be up to $250 and then we would have another 18 month machine. No thank you.

What if you're like me and you only wanted the mixer for bread making, and the hooks that come with it were not the ones that are suppose to come with it? I called customer service and she confirmed that they were the wrong dough hooks. So I asked if I could send them back, "No, but you can order new ones." "Okay how much is that going to be?" "14.95 each" I'm not spending $30 dollars plus shipping, for their mistake. I'll just keep mixing by hand thank you. To be fair, the lady I talked to was nice, she was just doing her job.

I had wanted a KitchenAid stand mixer for many years but just didn't want to spend the high dollar for it. Eventually I found a great deal and bought one. So happy with the color I chose and so excited to have it. UNTIL... after light use, a few cakes and a couple cookie batches, it started clunking and grease ran out of it. Then just stopped working altogether. Never again KitchenAid! These mixers are now a huge ripoff!

I think everyone who is spending hundreds on a mixer should know that KitchenAid will not replace or service their products after the one year warranty. As the other reviewers state even with machines found to be defective you are out of luck and your money. My paddle attachments have chipping paint after a few years' use. I feel that is a potential health hazard. They can only give a discount on new attachments. The motor is also noticeably working harder and the lock will not stay locked when kneading dough. The service rep was nice on the phone.

My husband purchased the KitchenAid mixer for me. We waited 3 years before we felt we were financially able to purchase one. I especially wanted it for the rebate going on in Costco for a free ice cream attachment. My father is on dialysis and his health isn't doing well, so I was in another state for the past couple of weeks. I thought the last day of the mail-in rebate was the last day of November, but when we came back to our apartment we saw that the 29th was the last day. We were really disappointed but had hope that KitchenAid might make an exception for just another day. We called, and they refused to work with us. It got me thinking that if anything happens to the KitchenAid, they will probably provide poor customer service.

I purchased a KitchenAid stand mixer at Kohl's. I used it only a couple of times when I noticed gouges where the head lifts up from the base. We took it back to Kohl's and they were terrific about it and replaced it for me. While we were waiting for them to check on the color that I wanted, Aqua Sky, I looked at the ones that were on display... there were 7, 5 of those 7 on display at the store had gouges in the same spot as the one I had just returned. I just happen to have my camera in my purse, so I took photos of all 5 scratched mixers. I already had a photo of the one that I returned. When we brought the new one home and took it out, it also had scratches in the same place. I called KitchenAid and spoke to a rep and she said they would send me a new one. I told her about the photos that I took, she didn't even want to hear it. So, a couple of weeks ago, we received the new mixer, it looked like there were no scratches.

I'm saddened to read of all the horrid experiences people are having with KitchenAid products. I'm specifically writing to partly compliment the company (as it used to be) and maybe to explain some of the more recent disappointments. KitchenAid was started in 1919 by the Hobart Corporation. I have the heavy-duty Hobart KitchenAid K-5A stand mixer, which has served faithfully since about 1970. I would be lost without it! I'm actually trying to find someone who "tunes up" these mixers, because it could probably use a little TLC, and I'll happily pay the equivalent of a new one to have my old workhorse keep on going. I also have a KitchenAid refrigerator, which I bought in 1987 for $1,000 (a lot of money then, "top of the line"). Seriously! It is still in my kitchen chugging along! That's the good stuff, though.