KitchenAid Mixers Reviews

I set up an account, now cannot get into it. Check forgot password, they say "we have sent a link". One time in 5 tries a link was sent, when I used that link, it did not work. The customer service line - wait on hold and they hang up on you. Terrible service.

I purchased a Red KitchenAid Mixer on 4/23/2024 from Costco in Boise, Idaho. I have used the mixer maybe 10 times in 1.5 years because I have been dieting and I usually use it for baking yummy fattening stuff. This isn't entirely relevant, but it is what happened first, so I'm adding it in here in order. I just had to throw out an entire batch of pumpkin bread mix with chopped walnuts that I had just finished mixing because of a cheap plastic rubber spatula that was apparently putting plastic into the bowl when I banged it on the side to knock the pumpkin off. Ughh! What a waste of time and money!

I saved for a long time to buy KitchenAid appliances. I started with a semi-automatic coffee machine, mixer, toaster, and water cooker, and I was planning to replace all my kitchen supplies with the same brand and colour. Unfortunately, every single product has issues. I’ve already sent the coffee machine for repair twice, and the last time I got it back even more damaged — and still not repaired! The packaging was so destroyed that I had to throw it away.

My son bought me a spiralizer with peel core and slice. The peeler is a piece of junk. The spring popped out after 1 hour of peeling. It is plastic and doesn't hold up. Have an old manual peeler that has worked for 5 years. This was expensive and worthless.

My first KitchenAid mixer finally quit after 20 years. I purchased a new one.... What an absolute piece of crap!!! The motor rattles and shakes the whole mixer, the power of the motor is weak, and the attachments vibrate off while the mixer is running. So disgusted with the quality, especially considering the price. Don't waste your money.

I ended up throwing the beater away as I believe it is too dangerous to use with food when it leaves grey material when touched, and I looked into purchasing a new one, but KitchenAid only offered me a 10% discount. That hardly feels reasonable given the circumstances.

This was by far my worst online shopping experience. I made a return over 30 days ago and haven't received a refund yet. Every time I call, they give me a different phone number and never resolve the issue. They tell me that the credit has already been made to PayPal, but no one can find it, I was left without the product and without the money. I don't recommend this to anyone!! Be careful!

I bought an expensive Kitchen Aid Artisan Stand Mixer from the company website, which indicated a return policy of 60 days. I observed on using it that the mixer was making abnormal noise as the tilting head was not locking properly. I went back to them and requested for refund in 14 days. They declined my request saying it is used. I told them I used it once and observed the issue and reported the matter. They said they will cover it under warranty and not replace/refund the product. They were suppose to send me link to upload video of the stand mixer - which I am still waiting on. Overall the experience is frustrating. They do not respond and I have a very mixer at home which I have bought recently and not working.

Purchased a mixer for a birthday gift with plenty of time to get there but it never arrived. I contacted KA on three separate occasions. Each time I'm told It is in the warehouse waiting in line to ship. It does not ship but I can't cancel because it has a shipping number assigned to it?? KA representatives, while pleasant, are enfeebled in that have been they have no power to do anything except quote company protocol. So, I'm still waiting for the product, can't cancel but this is all within company protocol. Its NOT a customer oriented company it is a protocol oriented company so bear that in mind. If frustration is something you like order from KitchenAid, otherwise find and alternative!

I have owned my KitchenAid stand mixer for several years after purchasing when my Hamilton Beach stand mixer stopped working. I have disliked it from the get go but thought I would adjust...not so. I prefer to have a bowl that turns as it mixes. Hard to stir unless you raise the head. My biggest complaint is when you add the flour to your cake, the paddle throws flour everywhere even on the slowest speed. Does the same when alternating the milk.

Terrible customer service. I purchased a mixer on Mother’s Day that had a significant sale. The item was supposed to be delivered within 2 days. The company claims my order was cancelled, which on my end it is “received and waiting to be fulfilled”. They said if I want the item, I can order again or through another company, but they won’t honor the $150 off sale price. The company is sketchy and dishonest. We have had nothing but issues with them. I should have learned not to order from them again after I waited 2 months for a $2500 beverage fridge only for them to try delivering a used and damaged product. I had to wait another month for the new beverage fridge to arrive. KitchenAid is not what it used to be.

As others have mentioned, KitchenAid shipped and charged me for two mixers, even though one was canceled (by a KA rep!) before it even shipped. Sent it back right away without even opening it, and they did not refund the full amount. What a bunch of crooks!

I returned a defective mixer on Mar 3/25. I was told it would take 5-6 weeks for the cheque to arrive. It never did so I called on April 25th, and was told due to system issues it didn't get processed. That's it no followup. Now, I am told to wait another 5-6 weeks! Just horrible service.

I purchased a KitchenAid stand mixer and it was too tall to fit anywhere in my kitchen so I returned it for a shorter one. KitchenAid received my return 2/25/2025. It is now 3/29/2025 and I have still not received a refund. I have talked to them on the phone after waiting eons and they just say that it take some time to check it in. Really??? I have emailed them twice as well with the same response. I wished so badly I had purchased it from a store as in Crate and Barrel or Target. Anyone but them. How can a company keep someone’s money for that long.

My Kitchen Aid Mixer started sparking fire on the on button. I return it as was told to. Now I have to wait almost over a month to get my new one. You spend 400.00 out of your pocket to buy one, have courtesy to return it as soon as possible. It’s still not checked in where they need to be checked in so that they can send me a new one. I wish they hurry up.

Simply buying a Kitchen Aid mixer has been a nightmare! They sent and charged me for 2! Wait time to speak with customer service is always 1 1/2 hours! I finally get I go on how to return the duplicated order. Return it with the label they provided. I have the FedEx receipt showing it was accepted and signed for by KELRON but a week later they tell my bank they will not reverse the charge to my credit card. They have charged me for 2 mixers yet I only have one. It’s fraud. It’s illegal and I will continue to pursue this with my bank. I’ll never ever do business with them again. Please beware!!!

I am extremely disappointed with KitchenAid’s response to a serious health concern involving their products. When a third party tested KitchenAid mixer attachments and found lead in them, I expected the company to take responsibility by replacing these attachments with non-toxic versions. Instead, KitchenAid’s response was to charge me for a replacement that is supposedly lead-free. It is outrageous that a company would provide products that pose health risks to its customers and then expect them to pay extra to avoid exposure to harmful substances. This is not only irresponsible but deeply concerning, as it shows a lack of regard for consumer safety. KitchenAid needs to take accountability and ensure all products they sell are safe, without passing the burden of cost onto the customer.

I ordered a Kitchenaid countertop blender. After receiving and unpacking it from the box, I realized that the product was made poorly. Very cheap material. I put it back into the box, called customer service to return since the system did not allow me to return it online, although it was purchased online, I was told to check my email within 2 to 3 business days and look for an email from FedEx, they will be sending the return shipping label. 10 days pass no shipping label. I called again customer service, they had no clue about my past phone call, and just like robots, I was told again to wait for an email from FedEx to get the shipping label. I would never buy anything from this company, EVER. By the way, when I came to this site to write a review, I realized their rating was 1 star. I should've known this before purchasing from them. :(

I bought a KitchenAid 5.5 quart mixer in 12/23. I hadn't opened the box but decided to return it. They sent me a return label and I sent it back in 1/24. I didn't receive a refund & kept calling. On their website they say if you don't receive a refund in 3 wks to call back. I called and it seemed like my order got lost on the warehouse. I had to call multiple times. I did not receive my refund until 3/30/24. I will NEVER buy a mixer through them again! If you do choose to buy a KitchenAid product I would recommend you purchase it through another vendor. I've read other reviews and this seems to be the consensus. It's very sad, because this used to be a brand that was trustworthy.

I thought I was ordering from a legitimate outlet store but it was a scam. I paid thru Paypal and had difficulties getting refund. Seller gave a USPS tracking number but it was not to me nor my address... If I didn't inform Paypal that I was checking with the post office I don't think I would have received refund. I never received any response from the seller after placing order. Beware of this website https://www.kitchenaidmixer.store/

I purchased a proline blender back in December 2020 as a Christmas gift ($549). When the person went to use it, it leaked. We called KitchenAid for a replacement, they promised as soon as it is available they would ship it out. It is now February 26th 2021, and still no replacement. I will never purchase another item from KitchenAid. Very poor customer service!

Bought a mixer, which suppose to be a big box, received a package with a whistle inside, tracking #s match, this is not a lie. Either a company is using middle man or the company is a scam. By all the review about kitchenaid.com, this seems to be a scam website. DO NO BUY, you will never receive your item, it's waste of time and you may lose money.

Impossible to get hold of customer service for any issues, one of the worst companies in providing customer service. If you buy anything from KitchenAid, that's it. You have to stick to it because you cannot return and some complicated return process. The customer put on hold for almost an hour and a half.

Ordered a stand mixer November 2020. Delivery scheduled for 8 December. Ordered unexpectedly delayed, without a new delivery date. I tried calling, but was placed on hold listening to terrible music for almost an hour before I hung up. Live Chat is anything but. Obviously a bot answering standard questions. All I want to know is when it will ship and arrive. This was supposed to be a Christmas present and it is now 16 Dec. There is no other way to communicate with Kitchenaid. It's almost as if they designed their customer service to be very limited. Reading other reviews online, it is obvious I am not alone. Will someone please design and build a stand mixer that will compete with Kitchenaid? Obviously that is the only way they will learn.

I bought a Kitchen Aid 6.9 L Professional Bowl-Lift Stand mixer last August 1, 2017 from Focus Global Store (a Kitchen Aid distributor) in the Philippines. It cost us P64,585 (equivalent to US$1,265). After less than 3 years of using the unit, it stopped operating in March 2020. The country was on a complete lockdown because of the Covid-19 pandemia so we were not able to bring the unit to the store for checkup. We were finally able to do this in August and we left the unit for servicing.

For the past few months I've been try to get refurbished mixer 7qt 1.3hp for my Mom. They told me to keep look online when they have it. So I've been look everyday for a couple of months and I found it but I place the order and then I find out few days later that they don't have it. Then I choose different color that one they have it. Guess what? They don't have it on stock again but if you go right now they still advertise it and say they have it online.

I never received my over $300 KitchenAid stand mixer (which, as other people have said, is incredibly overpriced since it can almost always be found at a lower price from third-party sellers). It was either stolen or misplaced by FedEx, and even though FedEx admitted that they had lost the package, KitchenAid customer service refused to help me in any way by replacing or refunding the mixer. After calling twice and waiting for nearly 2 hours on hold altogether, they basically told me it was my problem to deal with it. Regardless of what FedEx said happened, I never received/signed for/or saw my package and therefore I should be sent a new one. I don't know why that is so hard to accept. Bottom line, if you want a KitchenAid mixer, order it from a third party seller because if something goes wrong KitchenAid customer service WILL NOT HELP YOU. Or just buy another brand, like Cuisinart, Smeg, Bosch, or Ankarsrum.

Just bought a commercial mixer, will be returning and getting an Ankarsrum. First batch of dough, mixed on stir, couldn't even incorporate everything before it started slowing down and making noises. Never felt so belittled or stupid in my life. Used your mixers for years, on stir this thing should be able to mix through cement. Can't even get through a 5 cup batch of sourdough. Was told I don't know what I'm doing. Keep your trash heap of a mixer to yourselves if you can't bother to at least make up for terrible assembly by fixing a 3 DAY OLD MIXER. PS - I worked in kitchens for years as has my husband, I know how to operate a mixer. Every single KitchenAid item I own is being thrown out TODAY. If I don't light it on fire first.

I owned my Kitchenaid tilt head for 37 years. It just wore out. I bought a new one and immediately noticed the spring and washer was missing from the shaft. I was told it was “not needed and it allowed ease of cleaning”. The beater jumps all over the place without the tension of the spring. When you are scraping the beater, it comes off the shaft because there isn’t any tension to hold it tight. You buy a mixer based on how well it performs, not how easy you can wipe off the mixing shaft. I wish I had bought a different brand. Kitchenaid is not what it used to be.

I really liked my KitchenAid Classic mixer; however, when the plastic worm gear broke, I found out that KitchenAid does not supply parts for the mixer. This gear is designed to break in order to keep other parts from breaking if the mixer jams. That is good except that the aftermarket parts are not made to function as reliably as the original. The aftermarket gears will not handle the stress of kneading dough and have broken far more easily than the original. What happens? The plastic portion of the gear breaks free of the metal hub and the gear simply stays still while the hub spins. What is the effect? Your mixer will no longer be capable of kneading dough and other thick substances. I regret placing my confidence in KitchenAid when I purchased this mixer. I do NOT recommend you purchase one; visit the KitchenAid site to see for yourself to find repair parts.