KitchenAid Refrigerators Reviews

Bought a French door style refrigerator from Home Depot end of March. It wasn’t making ice but the owner manual said it could take a couple days and the refrigerator felt like it was getting cold enough. Four days later it stopped cooling at all and I lost all of my food. Home Depot said I had to deal with Kitchenaid directly as it still falls under the manufacturer warranty even though I bought the extended warranty.

I purchased the KitchenAid KRMF706ESS05 on 8/17/2023, for $3718.77 at Warners' Stellian in Ankeny, La. I called (not sure of date) KitchenAid for a leaking ice maker. KitchenAid schedule service on 10/26/2023. The Service guy Kevin came out; he checked the water flow, and it was under 2 oz, he adjusted and leveled refrigerator to tip back further. Call (not sure of date) KitchenAid for service again and service was scheduled on 11/06/2023. Service guy Kevin replaced water valve, tested flow under 2 oz fill, tipped front of refrigerator back more, 3 turns on the front legs. On 11/8/2023 order states that they were going to order an ice box. Kevin came out on 11/10/2023, order says to test RO system pressure. Kevin could not do that, so I had to call Culligan (I have a reverse osmosis water softener) and have them check it, which checked ok.

Do not go with Kitchen Aid. Unreliable, atrocious customer service (1.5 hours on phone, hung up on and passed to over 5 people) and terrible backing by the manufacturer. We bought a brand new KRMF706EBS French door refrigerator for around 3K along with a stove and dishwasher. It lasted one month beyond 5yrs. (except for a repair of the ice maker) before completely failing. The failure started in the deli drawer control panel and eventually completely shut down after only 5yrs., one month after the extended warranty expired. Our previous fridge lasted almost 30yrs. The last five outside in carport while we were building. Based on AI search, that control panel is a common failure point, but after a 1.5 hour phone effort with KitchenAid/Whirlpool was told no, there are no issues with this model and we were out of luck; no assistance with any parts unless it is the 10yr.

I’ve purchased the KitchenAid 36 French Door in October 2023, it started presenting issues with the ice maker around April 2024, I’ve contacted the customer service, had 5 different technicians in my house and the problem still not solved a year later. The customer service is horrible as well as the technicians, they tried to charge me for the last visit saying that the fridge was not within the warranty. This has been the worst purchase I’ve done in my life. Never buy a kitchenaid fridge. Horrible and garbage.

These refrigerators are unreliable and not worth the higher cost. Have had extreme temperature fluctuations and non working ice maker. KitchenAid replaced main control board and still not functioning. Now they say they need to place a data monitor on the refrigerator to monitor the cooling when the freezer is not cooling. What are they monitoring? Will not consider replacing this lemon unless a tech decides it not repairable. They also say that after a power outage the refrigerator has to be manually reset. What if you are not home? Reps at KitchenAid are not helpful at all and the product lacks quality. Also had control board replaced on recently purchased oven.

Purchased refrigerator 10/10/20 and the control panel no longer works, ice maker doesn’t work, lights don’t work and the freezer doesn’t keep anything frozen. Customer Service said I’d have to cover all parts and repairs. Disgusted that this refrigerator did not last longer than 5 years. Will never purchase a Kitchenaid product again.

I bought a KitchenAid refrigerator (model KRQC506MPS) March 28, 2025 from Home Depot. It was delivered on April 2, 2025. It worked till yesterday and stop working without any sign. All my frozen foods went too bad. I called home depot and they turned me to manufacture. After all day's calls to different personnels, they finally offered me that someone will come to repair it one week later. I wanted to get a refund or replacement because I don't want to spend $2500 to buy a repaired one.

Purchased a French style KitchenAid refrigerator in 2019 and it's only six years old and have had many service calls on it. Started having issues with our icemaker so paid for a service call and was told by Whirlpool tech support that a new fan was needed. New fan was installed and it did not fix the issue. Repairman contacted Whirlpool tech support again, and this time was told that the fridge is nonrepairable. I called Whirlpool customer care thinking I was going to get a replacement and was told the best they could do was give me a 20% discount on a new one. No more Kitchenaid appliances ever again and do not recommend anyone purchasing one.

This was a brand new refrigerator bought from Bray & Scarff 14 months ago and the control board failed. I know that KitchenAid is owned by whirlpool, but I don’t know if I just got a flaky refrigerator where others may have had better experience, but I will never buy a whirlpool or KitchenAid again. It’ll be LG or GE.

I bought a French door refrigerator a double oven stove and microwave. All are junk. Spent over 7000 dollars on these 3 appliances. The microwave only works some of the time. The main burner on the stove stopped working about 2 years after I purchased it. The evaporator fan motor went bad in the refrigerator just a little after the first year. Had it fixed. Cost 400 dollars and now the refrigerator has quit working again after about 5 years since I purchased it. Any repairs on these appliances are very expensive. Don't waste your money.

We purchased a KitchenAid refrigerator in May 2019. Obviously, the life span is less than 6 years. We will never purchase another KitchenAid appliance again. Good way to lose returning customers. We both lost.

I got a KitchenAid refrigerator a year and a half ago. I had to get a repair technician come in and they said it needs a main control board with UI control at a cost of $800. Called Whirlpool and they said they will not cover it.

Purchased ALL new KitchenAid appliances 7 years ago. Since then, we have had to have repair to cook top. Several days ago the refrigerator died! Repairman (at cost of $125) told us it would cost more to repair than to replace. He also said refrigerators (not sure about other appliances) built during this era were notorious for failure. After 2 1/2 hrs, and 5-6 different people at Kitchen Aid customer service I was essentially told there was nothing they would do. This was not a cheap refrigerator. All Kitchen Aid ads say a refrigerator should last a minimum of 10 years and likely 14-17 years. I will never purchase another Kitchen Aid appliance and recommend no one else do so.

The KRMF 706ESS product, a beautiful 5 door refrigerator has a design flaw that causes a high dollar repairs. My second one has now failed after just 4 years, the first was replaced free of charge by Whirlpool Kitchen Aid due to a long string of repairs during the first 2 years of ownership. The left drawer has a control panel that somehow fills with water, corrodes the wires and board and requires a new door for $700. That’s ~25% the cost of a new refrigerator. Although this is an attractive design, it’s not a robust design. The other French door fridge I bought at the same time, a kitchen aid model, continues to work with no problems.

We have a brand new KitchenAid refrigerator - since September. The temperature in the refrigerator runs about 7 degrees warmer than what it is set for and food is getting spoiled. The service guy replaced the fan in the refrigerator but it didn't fix the problem and now he is due to come again in 2 weeks. After reading all the horrible reviews of Kitchenaid online I would never purchase Kitchenaid appliances again. The microwave also sucks. Oven and dishwasher work fine.

Had refrigerator for 1 year and compressor went out and was covered under extended warranty other than cost for repairman. 1 week later the ice maker stops working. Over 400 dollars to fix because it is not under warranty. Have other KitchenAid appliances and would not recommend them either. Obviously cheaply made.

Really this deserves zero or negative stars. We acquired a KitchenAid refrigerator from Best Buy at the end of July 2023. We spent almost $4,000. As of 2/1/25 this unit had been down twice for a total of 45 days or an astounding 8% of the time we owned it. It went out again on 2/2/25 and based on history we expect it will be down for another 20+ days bring the total down time to almost 12% of the time we have owned the appliance. Considering that it is reasonable to expect zero down time, this is absurd. Whirlpool does not care. KitchenAid does not care. Best Buy does not care. My conclusion is that no one should purchase anything from Whirlpool/KitchenAid.

I’ve had my Kitchen Aid Fridge for 4 months and have already replaced the motor, drawers (they didn't close properly), the water dispenser button because it broke. Now my ice maker doesn't work. This is a piece of crap! Do not buy Kitchen Aid/Whirlpool. I have called Kitchen Aid and they said they don't replace items but just keep going out to repair it no matter what as long as it’s on warranty. It’s terrible customer service. Clearly, this product is crap. Where is the accountability?

Icemaker continually stops working. I’ve had it repaired three times. Sometimes the water doesn’t dispense, sometimes the light doesn’t work in the refrigerator constantly having to reset the circuit breaker. Will never buy a KitchenAid again.

I purchased a brand-new KitchenAid refrigerator from Lowe’s two weeks ago, and it has been nothing but a nightmare. The issue? The tape residue left behind by the blue tape they use to secure shelves and other parts during shipping. I’ve tried everything—hot water, Goo Gone, you name it—but the sticky residue simply won’t come off. It’s all over the shelves and other areas, making it gross and unpleasant to use. To make matters worse, both Lowe’s and KitchenAid are brushing this off as a “cosmetic issue” and refusing to exchange the unit or do anything about it.

The lights in the unit are wired in series, so when one goes out, they all do. Two were bad in my refrigerator and KitchenAid charged over $350 for each light. Total repair job was $800. I bought the unit in 2019 and have replaced 3 lights. With all that said, the refrigerator/freezer have maintained acceptable temperatures.

I am very disappointed in the service we have received from Kitchenaid/Whirlpool. I will be posting reviews of the service on google, Facebook and anywhere else I can to recommend to other possible customers not to purchase Kitchenaid/Whirlpool products due to the poor service after purchase. Our refrigerator is one year old and is no longer functioning. We have had a repairman scheduled to replace parts at our home 8 times (11/14,11/18,11/22,11/30,12/9,12/16,1/3, and today, 1/13) and have had multiple parts replaced. We have been without a working refrigerator in our kitchen since 11/7/2024 and it is now 1/13/2025.

Dec 17, 2024. We purchased a Kitchenaid counter depth French door refrigerator for our kitchen renovation, model #KRFC704FPS. It was ordered on 11/11/21 and delivered/installed on 12/13/22, a full 13 months later. The complaint...one month short of 2 years the compressor went out and we lost a ton of frozen foods and everything inside the fridge before we realized what was happening.

DO NOT BUY THIS FRIDGE!!! I wish someone had told me about this fridge before I purchased it about 3 years ago. I’ve had to replace the motherboard 3 times now and it’s 600$ a pop. I have been replacing it myself since the first time it went I was 1 month outside the 1 year warranty. Motherboard lasts about one year then dies again. Now just before Christmas.

KitchenAid is very Deceitful and Deceptive as they promote high quality yet deliver sub-standard quality. Have a 4 year old Kitchen Aid refrigerator and the handles on the doors have fallen off and now it is leaking on the kitchen floor. The Kitchen Aid Range and Dishwasher is lousy as well as it is. Top of the range is extremely difficult to clean and the Dishwasher does not dry well. These appliances are total junk. Whirlpool was once a good company a consumer could depend on but no longer. These appliances must be made in China as they are horrible. Kitchen Aid Customer Service is no bargain either as they are very Consumer Unfriendly.

I wouldn’t recommend KitchenAid. I’ve had bad experiences with my appliances. I bought the top of the line fridge, stove, microwave and dishwasher that this company had to offer three years ago. The fridge, stove, and microwave have all been broken at some point within this time frame. It was difficult and frustrating to contact Kitchen Aid and have their technicians come fix the appliances in a timely manner. I don’t leave bad reviews, but I had to here considering how much money I invested in the appliances.

I am SO angry!! We bought the worst refrigerator/freezer on the market. Model #KRMF706 ESS01 at a price of $3800. This clunker has broken down 100 (+/-times). Thankfully we have an extended warranty. The inconvenience of its breakage is unbelievable. Now 2 days before Thanksgiving, the icemaker stopped working AGAIN, the freezer is warm and items are thawing AGAIN and today, to cap it all off, the lights inside the unit are out AGAIN. I'm using a flashlight to see inside. This is beyond a lemon. We expect a new unit--BUT NOT THIS MODEL.

We bought a five door, $3500 KitchenAid refrigerator for our new build. The freezer stopped holding its temperature after seven months. It took a year of repeated service visits and no use of the freezer for the then extended warranty to promise us $2860 as a refund. The refrigerator was a lemon. KitchenAid does not stand behind their products. Some of the service people said quality had gone downhill during and after COVID.

Ordered a 42” KitchenAid built in refrigerator, cost just under $10,000. It took nearly 3 months to arrive and when it arrived it was too wide for the opening. The new refrigerator replaced the older KitchenAid refrigerator and was supposed to fit the same opening as the old. Had to increase the cutout opening size, big headache. Overall quality is nothing like the previous fridge! Last but not least, the protective plastic that goes on the exterior surfaces could not be completely removed. There is fragments of the plastic around the ice and water dispenser where it tucks under the door surface. Looks terrible!

My review is for model #KRFF577KPS02. The refrigerator was installed on 9/2023 and is developing rust around the water maker. I contacted Whirlpool support and they sent Paradise Appliance to come out as part of their partnership with Whirlpool. I was charged $149 for them to tell me nothing is wrong and that it is cosmetic. What is amazing is the tech told me that this is a flaw and the water drips into tray and then is seeping inside through the screws. He said from his inspection that the door is probably rusting on the inside and this has been going on for a while. But in his report he states no issues and cosmetic.

I purchased an appliance set. The dishwasher seems fine but the refrigerator and stove are expensive junk. The quality of the metal is like the tin toys they made in the 60's. The "Counter depth" fridge is no better than any other if not cheaper. The freezer door is pre broken.

I bought a brand new KitchenAid french door refrigerator 54 weeks ago and the compressor died!!.. I have been waiting 2 weeks for a part to come in. How is it a common refrigerator part is unavailable? KitchenAid used to be made in the US but now they are made in Mexico (check sticker inside). I refitted my kitchen with all new KitchenAid appliances and have had service on all of them (my dishwasher was unfixable so I upgraded to a Miele). Very disappointed in the quality of this once great and reliable product.

We’ve had our KitchenAid side-by-side counter depth stainless steel refrigerator for over 19 years. Eight years ago I decided I wanted a pull out freezer drawer type of refrigerator so we bought an LG. Good grief that thing has been repaired I can’t tell you how many times. And it’s only eight years old. This morning everything was thawing again. We went right down to Home Depot and bought another KitchenAid. The first KitchenAid we bought I had put it in a spare room and it still works like a charm. I would highly recommend a KitchenAid refrigerator. And while we’re at it, when we had the house built 19 years ago, we also had a KitchenAid dishwasher put in and a KitchenAid cooktop. They both work like a charm still as well.

I bought a fancy 5 door fridge that looked very impressive. Grey interior with built in LED shelves. Was dazzled by the looks. Got it home, it froze all my tender greens (no matter what anyone did). Failures started to occur nearly immediately after that. Manufacturer replaced the unit when the compressor failed. I made sure to buy the extended warranty (thank GOD!). The second fridge had several failures within that warranty period and then a few thereafter. At 7 yrs and very frustrated, ($6000.00 fridge + extended warranty + tax =$7000.00, not incl o.o.p. repair costs). The fridge needs $1400.00 in parts alone to repair now. The new cost of the LG fridge that is replacing it is $1500.00 c/w 5yr Costco extended warranty. If you discount my aggravation. All I can say is do the math!

We had problems with the fridge from day one. Didn't make ice. Freezer was small and didn't shut well due to design. We went through a year of repairs that didn't work. Waiting months for parts and appointments. Loosing time from work to meet repair techs that have on a few occasions, canceled on us at the end of the day, after we have been waiting the entire 8 hour day for them to show. Just give us our money back. I feel like we have been being punished for the entire year for giving Kitchenaid $5,000 for their fridge.

I’ve had a French door style for four years. It’s the worst refrigerator ever! The doors to the bottom freezer broke, the French door won’t keep closed, cheap plastic parts etc. I purchased Thermador for all my other appliance but was trying to save some money. I will never buy Kitchenaid anything again!!!!

Customer service and KitchenAid products are a disaster! Stay away from them. I only gave 1 star because there is no option for 0. They deserve zero! My KitchenAid fridge broke within warranty and they keep sending the same incompetent technician who has no idea what he is doing and is very unprofessional. I called KitchenAid customer service and they were even more unprofessional. I have been over 3 weeks without a fridge, the technician came the first time pretending that he fixed the fridge, which stopped working 2 hours later. He comes the second time all with attitude and pretends to fix it again. Then he comes for the third time after saying he needs to think about what to do!!!! In the meanwhile, KitchenAid customer service gives me the run-around! Do yourselves a favor and avoid, KitchenAid products, their customer service, and their technicians!

KitchenAid Oven-Had to replace broiler module. KitchenAid Dishwasher- Stopped drying. KitchenAid Fridge- Doesn't stay cold, ice maker works in slow motion, display doesn't work. We have had a repairman out to fix EVERYONE of these items. KitchenAid is very over rated for quality.

Bought a brand new, whole kitchen package and spend a lotttt of money in 2017. 7 years later, my side by side, kbsd608ess stopped cooling! I am literally pissed. I've had $400 fridges in the garage cooling soft drinks and beer for over 15-18 years and nothing....this $9000 top of the line fridge gave me the middle finger....totally disappointed!

We bought a KitchenAid in 2020. The icemaker failed less than two years later. A few months later the refrigerator and freezer stopped cooling entirely. A leak was identified and repaired, several parts were replaced. About 18 months later the refrigerator and freezer stopped cooling again. More parts were replaced. Refrigeration failed again 3 months after that. After each failure, we waited weeks for parts to arrive, service to be scheduled, and for additional service calls when the initial fixes didn't resolve the issue. Fortunately we had an extended warranty until the most recent event. This appliance was expensive and has provided only intermittent service. After reading other reviews it's clear Kitchen Aid is aware of the problems w/ these units, but has failed to correct and turned a deaf ear to complaints. Corporate greed! I guarantee the CEO's refrigerator works! Never again, Kitchen Aid!!

Model KRFF305ESS: A piece of junk. Most of the parts are Made in China. I have had the unit about 5months. Technicians were out 6 times. Finally, I said no repairs, want my $$ back. A fan was replaced, a damper was replaced, and now the replaced damper does not work. Vegetables freeze in the bin when the temp is set at 37F. In addition, the compressor is very noisy, and the last technician said it needs replacement.

I have had the refrigerator for 3 years. It is beautiful and the layout is nice. Spacious, plenty of room. Nice finish on the outside. But — The ice maker broke and we had the warranty company (although not under warranty) come out and after spending $400 and replacing the ice maker and soldering wires near the freezer lower door hinge — it still didn’t work and we were told it was unrepairable! And then the light went out in the freezer, and it is not replaceable! So, we have a dark freezer with no ice maker. We were told by several repair people that wires in the freezer door is a design flaw and are broken my opening and closing the door. We also purchased a microwave and dishwasher, both have had multiple service calls to repair. Bad designs and poor quality.

I purchased a Kitchen Aid refrigerator less than 3 years ago. In June 2023 I spent $702 to replace the door gaskets. 14 months later, August 2024, one door gasket had to be replaced again for $351. I’m a senior on a fixed income. The service repair representative recommended I contact Kitchen Aid to see if they would reimburse me for the cost of the gasket. I have spoken to several supervisors and a woman in the Executive Office with no resolution. They offered me a bonus of 20 percent if I purchased a new appliance in the next 30 days. This is comical since I have purchased 4 new appliances in less than 3 years (3 of which have needed service). Not one person seemed concerned nor interested in helping. I’m extremely disappointed in the customer service in addition to the products I have purchased. I would definitely NOT recommend purchasing a Kitchen Aid appliance. The appliance is not well made and the customer service was awful!!

I received a KitchenAid refrigerator with preexisting issues -- a Freon leak which caused the compressor to die as well. I have owned it for about 5 weeks. Didn't realize it had been delivered to me broken for about a week, since I was not living at home. When I did report the issue within the first week of ownership, I was informed that since more than two days had elapsed since delivery, I would have to go through the manufacturer's warranty, which covers only parts and service. KitchenAid contracts with an awful vendor in my area, and the repairs were attempted after three weeks of waiting for the parts to come in.

I purchased Kitchenaid model KRFF577KPS02 from Kitchenaid.com less than one year ago. After eight months the refrigerator started leaking water onto my kitchen floor and it stopped making ice. I shut the water off and this didn't stop the refrigerator from leaking onto my floor. I made a an appointment through KitchenAid to have the machine repaired. After a week the repairman fixed the ice maker and said the refrigerator was installed improperly and wasn't level. He leveled the refrigerator and said this should stop the leak. The refrigerator continued to leak and I am no longer able to open my freezer. My kitchen floor and subfloor are ruined. Kitchenaid will not remove or replace this refrigerator. They claim they only service them.

Our upgraded KitchenAid french door refrigerator required warranty service at 20 months of age. An Appliance Pros+ service representative determined the refrigerator required a new compressor, meanwhile the contents of the refrigerator/freezer had to be thrown out at great expense. No replacement compressors were available in Canada. I phoned Appliance Pro+ and was informed their policy is to spend 14 days sourcing out a replacement compressor. Currently 4 weeks have passed with no phone call to us, from the Appliance Pro+ service representative, regarding availability of a replacement compressor.

My KitchenAid refrigerator is 5 years old. The ice maker doesn’t work. The silver trim on shelves has fallen off and now the top part of the refrigerator is warm and not cooling. Can’t find anyone to repair it. Had 3 people out here already. No one fixed it. Will never buy again. It cost us $4,000. Wasted our money.

We "upgraded" our with 100% KitchenAid. By far the biggest remodeling mistake we ever made. We purchased new, Induction cooktop, Hood vent, Microwave, Oven, Convection oven/Microwave, and Fridge. Dropped over $10K on what was to be fantastic appliances. We have had to call out for service on EVER SINGLE ITEM. The fridge, microwave and over multiple times. Not one appliance lasted more than couple of years before needing expensive repairs. The Induction cooktop was incorrectly wired at the factory. I called and talked to the KitchenAid rep about the factory defect. They politely told me to piss off and that there is nothing they would do. Then they mailed me a 15% off coupon. So for us, it's a horrible product with horrible service. Never again will we buy Kitchenaid.

This new fridge is beautiful and I was very excited about it going in our new home along with the matching stove and microwave. That being said, this fridge is the biggest mistake of my 64 year life. Purchased at Lowe's less than 60 days ago, and the fridge is continually not working correctly, and a 3rd party repair service has been here 3 times. We have been using a neighbor's fridge, and now a cooler on the floor since this fridge does not operate as expected. The 3rd party service people, the warranty/customer service people, and KitchenAid Corporate office continually passes the buck and no one will take care issuing a "Return Request" so that Lowes can come and pick up this fridge so we can be refunded for this huge mistake. Extremely disappointed, Teri **

Please save your $$. Don’t waste it on any new kitchen aid products. Worst customer service, every appliance since 2020 has broken at 2 year mark… warranty is only 1 year. Repairs cost $700 or more!! They offer you a 20% discount on purchasing a new product.. Like someone would want any of their products after this experience. 5 appliances since 2020 all but 1 needed repairs within 2–3 years. Not wear and tear issues. Water lines being misaligned, chips malfunctioning etc.

We have a French door built-in refrigerator. We have had problems with the doors from day one. Had a service tech out in the first week. No one mentioned that the doors are manual. What I mean by “manual “ is that you have to physically close the doors. Like back on the ‘50’s. So I called again about a year later and mentioned that I had to physically close the doors. Response ”there’s nothing we can do“. Also, the lights are all connected in one circuit so when one goes, they all go. When the tech came out about the light, he had no idea how to address the door essentially telling us there was nothing he could do. So over the next 2 years, I can’t tell you how many times I did not close it all the way.

There was a time when KitchenAid was a brand known for quality, which is what we remembered when we bought this refrigerator. My first indication that all was not what it seemed was when I unpacked the shelves and saw that they were marked with the names of 3 other brands (brands not known for high quality). Clearly upon buying the company the first order of business was to replace any KitchenAid specific components (so, high quality components) with whatever the other brands had (aka crap).

Horrible quality! Refrigerator goes out whenever it feels like it...Oven gets so hot it melted the thin coat of metal like paint off and the knobs get too hot to touch. Contacted customer service many times and they just don't care! A 4000.00 dollar Refrigerator that shuts off whenever after owning it for 14 months and a stove that gets so hot it worries me that my house may catch on fire. Nothing is trustworthy about KitchenAid appliances, absolutely nothing! Surveys mean nothing if they're only asking questions about what you're looking for in appliances. Ask about the quality of the product after it's been used for a few months!

I have always been a big fan of KitchenAid products. However my refrigerator has been less than I would have ever wanted. I am at 3 months and counting without a working refrigerator. I would not recommend the side by side refrigerator. I may be looking at another 6 weeks before it is repaired. So please save yourself the headache and don't purchase this one. My refrigerator first problem was just 9 months after purchase and this time it is 4-1/2 years old. I purchased the 5 year extended warranty. Lot of good that has done me. It is a Model KRSF705HPS00.

Long gone are appliances namely Kitchenaid that were made to last. I guess they want you to buy their $1000 warranty or get a new one every 2-3 years. Honestly, I believe that they are purposely made unreliable. Made in China, not necessarily by human beings, these are junk! Bought the French door with ice maker in door, model KRMF706ESS05. Full of design flaws like water dispenser directly over electronic temperature control drawer. Paid $3500 and not even six months old, still don’t have a working ice maker. I want my old refrigerator back! Now being told that we might not have enough water pressure? Really? What now? Save yourself money, time, frustration and stress. Do NOT buy this refrigerator or any other Whirlpool product.

My KitchenAid refrigerator, purchased from Lowe's, died after only a year. Thinking I was protected with my extended warranty, I contacted both Lowe's and KitchenAid. Lowe's basically didn't care, and sent me a store credit. And KitchenAid cared even less, telling me it was Lowe's problem. Neither company reimbursed me for the loss of hundreds of dollars in groceries. It's Friday and it's been 3 days without a working fridge. They said I might get my store credit by next week sometime. Thanks.

The KitchenAid refrigerator has lasted three and a half years. It does have a warranty for five years on select parts to be replaced. This is a replacement for the generator refrigerator which lasted under two years. Both products were brand new refrigerators. Both products are under the whirlpool Corporation umbrella. The KitchenAid website has a lower review on this product as well when I spoke to a management representative. I was read the Declaration of the whirlpool Corporation which was from the CEO and down. My understanding from this declaration that the corporation itself is designed to build products. However I did not get a sense that the consumer was as valued and I felt as though the consumer was more of a second in this declaration not a primary person to be taken into consideration.

Updated on 06/07/2024: The repair technician was here today (fifth visit for same problem). During the last visit the technician spoke with the engineering problem solving people at Kitchenaid while re-diagnosing for the fourth time. TODAY THE TECHNICIAN ARRIVED WITH THE PARTS HE WAS TOLD TO REPLACE BY KITCHENAID AND THE WIRE HARNESS WAS THE WRONG ONE! So, now I’m 11 - ELEVEN weeks without a working refrigerator- gee I wonder if these amazing people will get it right on the seventh visit. NEVER BUY KITCHENAID!

We bought this KitchenAid refrigerator model number RFF507HPS02 2 years and four months ago. It is the worst refrigerator I have ever owned in my life. Already having to have services done on it. The refrigerator does not work. I have thrown more food away than I can even keep track of. It is horrible. I would give it a zero star review if I was able to do so.

Was excited to get the top of the line KitchenAid had to offer. Unfortunately, things went south. The fridge had to be repaired very early on. And within less than 3 years the fridge started to shut off randomly. I called customer support and they wanted me to buy a $1,000 extended warranty to fix a bad board. How can a company claim to be top tier and then charge so much money on a product that appears to be faulty from the manufacturer (after reviewing this issue online it's not a one-off). I'd stay away from all Kitchen Aid products. My mixer shakes violently, have gone through 2 hand blenders, etc. And each of those was less than 2 years old. At this point I'm just waiting for the dishwasher, stove and microwave to all break down. They didn't seem interested in addressing my concern until and unless I bought that ridiculously priced "extended warranty" on their top of the line fridge which would run out in a few months afterwards anyway.

I bought last year all KitchenAid appliances package. Now just few days before my built in wall microwave start smelling and refrigerator not giving proper cooling, and washing machine cycle no run properly. I don’t want to suggest buy KitchenAid appliances. I invest $40000 wastage of money. They suppose to be change my double door wall built in refrigerator and give me new one, but they want change some parts. That’s ridiculous.

Spent 9k on a lemon. Let me explain. Built in KitchenAid fridge, under 1 year starts to have cooling problems. Multiple technicians show up with no repair solution. Mind you at this point at least $500 dollars of groceries have gone bad. Kitchen aid repair specific tech shows up and says “it needs a full rebuild”. I call the customer service demanding they replace the lemon I was sold. They say no, we need to move forward with a rebuild. I explained I do not want a full rebuild, I want a replacement. They say again, no we need to move forward with full rebuild. How much longer will I be out of a refrigerator? I have 2 children here as well! Why won’t they replace this lemon? I strongly suggest that no one buys these built in Kitchen aid refrigerators. No courtesy for the consumer whatsoever.

Returned from 2 week vacation and fridge was not cooling. Lights and temp board did still work. Opened bottom freezer drawer to find all meat, etc was rotting and very pungent smell. Went online and did all the troubleshoot tips KA recommended on site, including unplug fridge, wait 10 min and replug. Nothing worked. All other kitchen appliances showed accurate time, no interruptions, so ruled out any power loss. The next day I removed all contents to trash bin and washed down fridge. KA sent their service rep 3 days later. He plugged in fridge and it kicked in and began cooling. Rep said that this same thing happens in about 25% of his calls on these newer fridges.

Our new Ref. Was delivered in Nov. 2023. We've only had it for a few months. It has been a complete nightmare. The water and ice has not worked from the beginning, we have had techs. Come SIX TIMES now to fix it, all set up from the CO. And it still Doesn't work. We had to stay home and lose wages at work, and paid for a plumber to change the water line, bc KitchenAid insisted this was the problem, that was after the first visit!!! They keep replacing one part each visit rather than the entire system. It's obviously a lemon, but they refuse to switch it out. So, we still have no water/ice!!! And their customer service team shows no concern or care whatsoever about the failure of their product. Be smart, buy elsewhere!!!

I bought a new stainless side by side Kitchenaid refrigerator from Lowe's. I have had it 6 months and the freezer stopped freezing properly. I think about a month ago but I just now realized it. My ice cream was mush. The service man came out and supplied a list of 13 parts that have to be ordered, compressor, dries, evap. just a few. I'd like Lowe's to pick up this refrigerator but they have told me this is Kitchenaid's problem. After speaking with several customer service reps they sent me to the escalation department of Kitchenaid. Just that name for a department that deals with customers says a lot about Kitchenaid, escalation!

Save yourself aggravation, time AND money and do NOT purchase anything KitchenAid makes. My refrigerator is just under two years old and already needs over a thousand dollars in repairs. Shouldn’t happen with a newer appliance. Their customer service is seriously lacking and they truly do not care.

I bought all new Kitchenaid appliances for my house because they were supposed to be top of the line products. After 6 yrs my refrigerator quit cooling (5 yr extended warranty). The seal system had a 10 yr factory warranty from the manufacturer. After 15 or 20 calls to Whirlpool and 2 different certified repair companies that never showed up one finally determined my refrigerator cannot be repaired. The failed part is molded into the side of the refrigerator and cannot be accessed. They offered me a whole 15% off a new refrigerator or a product swap if I could come up with 2015.00 to give them to get the same refrigerator model that failed to start with. It has been 6 weeks without a refrigerator and now they offer next to nothing even though the failed system is still supposed to be under warranty. I will NEVER BUY ANOTHER WHRILPOOL PRODUCT AS LONG AS I AM ON THIS EARTH.

In order to fit taller items (such as milk, juice) shelves need to be slid in which reduces space for other items. I literally cannot fit a large bowl in the fridge. The fruit veggie crisper temp are not adjustable as in most fridges which decreases the life. My fruits were mush in just a few days. The water dispenser does not fit a normal glass so water ends up getting fridge and float wet. Ice cubes are a small size and even though you choose cubed ice comes out crushed and cubed. We thought brand was going to be the ultimate and paid double the price compared to other fridges. Do not buy this fridge.

We bought a KitchenAid refrigerator based on prior reviews. Unfortunately, we spent thousands for a lemon and zero company support. After only 4 years we can't trust the freezer, water dispenser, or ice maker. Thought warranty covered compressors etc. But continually told it's not that but no tech can tell us what's wrong. Stay away from this overpriced piece of junk...

My refrigerator did not last longer than 4 years before it completely stopped working. Customer service offered me a 15% discount on a new refrigerator if I bought it from their website. I decided to go elsewhere and pay full price for a competitor's product rather than buy junk again.

The $11,500 built in fridge has a warranty for 1 year. The defroster has broken twice, and the company has refused to pay for it. The fridge is 2 years 4 months old. It would be nice if companies stood behind their products. I will never purchase from them again after seeing how poor their service is and that they don't stand behind the product. Invest in another brand.

KitchenAid spends a lot of time and effort trying to sell extended warranties. I will not buy any more of their products, but I do wish I’d purchased the extended warranty on this refrigerator. After three years it cannot be repaired. I designed my small kitchen around this product and I loved the idea of freeing up space that a traditional refrigerator requires. Having paid $2700 for it, I expected to have it for at least a decade. When it stopped working I decided to get it repaired. Three service calls and two new parts later it has cost me $1090.00. It is still not working. Kitchenaid has offered 20% off a new appliance. No thanks!

Refrigerator stopped working after less than 3 years. Cannot be repaired. Parts no longer available. Had two different repair companies come. Have had to buy a new refrigerator and the old one hauled to the dump. Terrible experience.

I purchased the French door refrigerator. Everyone’s review is pretty much true. My refrigerator water line never worked, the freezer stopped working completely. I have had service come out a few times and I thought it would be cheaper to fix it. Since the refrigerator itself wasn’t very cheap. It was a few grand! The problem was never resolved. They ordered parts and “fixed it” just for it to go back to not working after a few weeks! I would have expected a better response from a high end brand but the response was, "Well you can buy another one." Why In the world would I ever purchase Kitchenaid again.

Purchased high end side by side KitchenAid refrigerator. Water line failed where it goes into freezer door just outside of warranty. Design requires an entire new freezer door for $1500. Poor product, worse cust service.

Bought this refrigerator model number KRFF507HPS back in 08/21, as soon as it passed one year warranty, nothing but problems, started to making rear noise and stopped working. After you called for repairs, started to work again. Happened 3 times and the repair company said they were not able to fix the problem if it was working. Never again for KitchenAid products.

After three service attempts to diagnose the source of the problem, and a fourth service visit to correct the problem, the finding was that the loud noise that occurs periodically is normal operation. I don't believe any of the Service people took me serious when I said the sound coming from the bottom of my refrigerator is loud, and definitely not Normal. Whirlpool Customer Service offered no further action to improve my ownership of this new refrigerator.

Bought a KitchenAid refrigerator in 2017. It was $1,500. Bottom freezer model. Last week the crisper drawer fell apart. It cracked in the back middle and on the side. Had to have it replaced. I ordered the shelf from KitchenAid. It only came as a frame that has 5 more parts to it that were not included. I had to speak to 6 people at KitchenAid to get any answers. If I would have to order all of these parts it would be close to $300. For a shelf? That doesn't include the glass or drawers. The way this refrigerator was made is totally garbage in terms of the interior parts and the metal skin of it. If you drop a lemon on the top edge of the freezer drawer, it will dent it. The customer service people are not helpful at all and rude on top of it. I will never buy another KitchenAid product.

Do not buy a KitchenAid refrigerator. The refrigerator and freezer never worked. Delivered and installed, the freezer didn't work from the moment it was plugged in. 3 repairs later, the entire thing stopped working, water all over the floor. No refrigerator for over 2 months and counting now. Kitchen Aid has been little to no help other than to say each time they can only keep ordering parts in hopes that it fixes the problem. They won't replace a refrigerator until they know they can't repair it, which is crazy since it never worked.

We purchased a new Kitchenaid Refridgerator Freezer with an ice maker built into the left door of the fridge. Purchased in 2019, we are already on our 3rd ice maker for the unit and are waiting to have a 4th one installed soon. Yes, that is an average of one per year. And at a cost of $450 each, it is quite unreasonable and downright unacceptable when we paid so much for it to begin with. For a product made by a company name we thought we could trust, we have been very disappointed. After five years of replacing ice makers, we will have paid out more for just the ice makers than we did for the original unit. Whirlpool/Kitchenaid should be ashamed of selling such terrible products, and I have not even mentioned how many of the LED lights we have had to replace.

KitchenAid 26.8 Cu ft capacity Refrigerator Compressor stopped cooling after 6 months of use. KitchenAid tried to utilize their old design Compressor and Filled it with the new federally mandated refrigerant, and found out it won't work. KitchenAid knew they had a problem but kept producing Refrigerators. Now they want to open the sealed unit that holds the Compressor and install a newly designed Compressor, they want to try to reseal the circuit in the customer's kitchen. I am a retired Aerospace Engineer and there is no way I would sign off on such an undertaking. Repairing and resealing a sealed circuit should only be attempted in a certified clean environment. Any contaminants encapsulated in a sealed unit will likely result in premature Compressor failure. KitchenAid refuses to let me speak with anyone but the Customer Support opperator. We want a new refrigerator built in a controlled environment.

This product was a total waste on monies. It only lasted 5 years and 3 months before the compressor went out. Model Number KRMK 706ESS01 Serial Number K74628313. Do not buy KitchenAID product. Bought at Best Buy for 3200.00. Now must buy another refrigerator.

This is supposed to be a high end product. The design of the side by side with exposed wiring is very poorly done. Opening and closing your freezer door will break the wires to your ice maker. The only fix- replace the door. Kitchenaid/Whirlpool and the service technicians say that there is no other fix. $1600 for the repair. But they will offer you 15% off of buying another one of their poorly designed products. While their limited warranty is supposed to cover cooling parts for the ice maker, the wires in the door are not considered to be a part of it, and the only way to fix it is with a new door. I've bought many of their products for the new homes that I build. I won't saddle my home buyers with this garbage any longer. Samsung, GE and LG will get our business moving forward.

Purchased all new KitchenAid appliances for our new home built in 2017. Having some issues with the refrigerator and had to have it serviced. First time ice for some reason was building up and water leaking onto floor. Few months later more leaking and appliance repair came and said this refrigerator was leaking and couldn't be fixed. Had to be replaced. Mold underneath in pan, compressor, etc, all functions were junk. Called kitchenaid to see if they knew of any issues with this model and took the company line of 1 year warranty. Have a 30 year old refrigerator in the garage that still works great so how does this high end so called quality product crap out after 6 years. Kitchenaid offered me nothing to help with a new one. Said I should have bought an extended warranty..Maybe they should extend their own warranty beyond one year since it looks like they are not getting very good reviews on this product. I can attest. Now I need to find a real quality product to replace this junk.

Purchase the 5 drawer Kitchenaid refrigerator, it does not work, the freezer does not keep the food cold, had to replace food a number of times. Replaced the icemaker auger motor, it just does not work at all. It constantly makes noise. Do not purchase this refrigerator, the customer service is terrible and there is no recourse to get problems resolved.

I special ordered my model KRMF706EBS05 refrigerator July 3rd 2022 along with a double oven, dishwasher and hood. Took delivery the end of August. The Refrigerator wouldn't run when it was plugged in. So they hauled off my working 32 year old Magic Chef and left me with a nonfunctional refrigerator for almost two months. The cabinet is not square so the doors will not align and the self closing drawers do not function correctly. The drawers are also crooked in the cabinet. It is not what I seen on the showroom floor! Repairman has been here three times now and told me the cabinet is tweaked! The Whirlpool rep told him if the fridge is cooling they will not replace it. Unfortunately I am going to have to contact a lawyer and report Whirlpool/KitchenAid to the BBB. I am absolutely disgusted with the customer service as well. You better have a couple of available to speak with someone.

Bought a KitchenAid fridge (model: KRFF507HPS02) and immediately it starting making an unusual knocking noise. Called for service as they offer a 1 year warranty, they finally sent over a technician after numerous emails and phone calls and videos showing the problem, they knew exactly what the issue was however tried to avoid repairing, they even had a technician review the video and stated it was normal....lol. Your fridge should not knock, loud constantly...To be honest it's embarrassing the sound. ANYWAYS, they ended up sending a technician over who also told me that there is nothing that can be done, they have a blurb in their manual stating knocking is normal. Do not buy on the basis that they will not repair their product. I am stuck with a $4000 fridge that sounds like it is playing the bongos.

I am incredibly frustrated with KitchenAid/Whirlpool. I bought a French Door KitchenAid refrigerator 3 years ago. The refrigerator broke down 2 weeks ago, after for service I am now being told that the parts needed (Evaporator and Condenser) are on backorder indefinitely (could be 4 to 6 months). KitchenAid does not care at all that I NEED a fridge, their solution was to rent one... I not only bought one of their premium refrigerators, I also purchased their extended warranty, none of this matters to them. Incredibly frustrated.

I purchased a built in KitchenAid fridge from Home Depot as a floor model and it never worked! Customer service refused to replace or repair fridge for a comparable model. They have left me hanging, and as a family of 5, KitchenAid had made my life very difficult. The service team said I had to write a letter to corporate headquarters to file a complaint. They can not even be reached by email!

In the beginning of September 2022 we purchased the KitchenAid - 20 Cu. Ft. French Door Counter-Depth Refrigerator model KRFC300ESS. This refrigerator was delivered and installed on September 8, 2022. We immediately noticed that the cover above the inside of the water spout was loose and falling out. Also the lid for the deli department was popping out almost every time you open this compartment. Then we noticed that the freezer handle was loose. We were waited for a couple of weeks to see if anything else was broken and call Kitchenaid to correct the deficiencies. I was told that their approved vendor will contact us.

We bought a Kitchenaid side by side refrigerator just over two years ago. Recently the ice dispenser stopped working. A technician came out and told us the wiring broke because the wires are close to the door hinge. What kind of engineer came up with that design?? The solution to the problem is a new door! Cost is $600. So I guess we could count on it breaking again and again due to this foolish design. So we will live without the ice dispenser. Kitchenaid used to be a great company but the quality has slipped. We won't buy again.

Purchased a KitchenAid refrigerator KRMF706ESS in Jan-23. Upon unpacking, I discovered the bottom freezer door was not secured to the rails and only held in place with packing tape. The right door hinge is defective, allowing the door to shift vertically and causes misalignment. The inside right door top mount for the shelf is defective. The shelf bracket does not fit properly on the mount and scratches the plastic on the inside back of the door. All these issues clearly indicate that KitchenAid has a poor quality management program.

I currently have a Kitchenaid refrigerator model 704FOS05 for less than 30 days. It has not held a temperature below 47 degrees since received when set for 33 degrees. This was part of an exchange for one that couldn’t cool either and was sent back within first 30 days. There have actually been 4 refrigerators involved in exchange due to multiple cooling failures and repair failures. From January 2022 to October 2022 I was completely without refrigeration due to a back order of unit. Kitchenaid refuses to give me a refund. They insists on repair tech trying to fix a brand new unit.

This refrigerator makes popping and cracking sounds constantly. The noise level from it is disruptive to conversation in the other rooms it’s so loud. Do not buy a Kitchen Aid or Whirlpool refrigerator as they are noisemaker junk with doors that are unbalanced and slam out when opening. Sick I bought this box as you will not know what it sounds like until you have plugged it in.

Bought a Kitchenaid set of Fridge, dishwasher, stove and microwave. They look beautiful but buyer beware. We required a new dishwasher after 2 years and now after 3 years our fridge is leaking water and temperature is varying from 27 degrees to 52 degrees. Tons of food lost because of this. Was happening from the start but we just raised the temp to 40 degrees and kept the fridge not real full. Used our old garage fridge to help out.

We purchased a KitchenAid refrigerator/freezer model KRMF706ESS in late 2020 along with the extended warranty through AIG. Within a year the unit stopped cooling completely at which time we unplugged the unit. Once the repair tech arrived the unit was plugged in and worked fine. This problem has occurred at least 3 more times since then. Each time we will call for service and we are told it will be 2 weeks before someone can come out. During this time we will unplug the unit for 24 hours and plug it back in. It will then work again for a few months then we have the same cycle. Now we are being told there is nothing KitchenAid or AIF can do for an intermittent issue and we "have to live with it". Not the kind of quality and service I expected after paying so much for a supposed quality product.

The French door KitchenAid refrigerator is a total loser... It sucks .... Freezes up and stops working. Of course after the warranty has expired...but the old KitchenAid in the garage is still working..

I purchase the Kitchenaid appliance suite as part of my custom home appliance package. The refrigerator was a Bella French Door Bottom Freezer - Model No. KRFC704PFS04. Looks nice but that's where it ends. The interior large shelf cracked on its own, have no idea how it happened. The ice maker sounds like a mewing cat all the time, and now the refrigerator will not cool below 58 degrees. Everything spoiled. I called in for warranty obviously it's less than a year old. Have waited two weeks for a service appointment.

Where do I begin, Kitchen Aid is the worst company I have ever had to deal with. Spent over $6000.00 on a fridge that lasted 13 months. They told me they couldn't do anything for me. They can't get the parts to fix their own fridge and said they would give me 15% off a new one. I have complained multiple times and finally the local rep said they would send me a new fridge but a cheaper model. I have been waiting 4 months and it was supposed to arrive the other day. I called and they now said maybe December!!!! I then called a local store to see if they could order it and they said yes and could have it within a few weeks. This company is a disgrace and would stay away from any of their products. I will be posting reviews of my experience on every platform I can find to warn people about this Horrible Horrible dishonest company!!!

I have a brand new, $10,000 42 in KitchenAid fridge and less than 3 months and it completely stopped working. Technicians came twice and said they aren’t sure why and have to order parts that may or may not work. And are back ordered. I called KitchenAid to see what they could do and was insulted when they said nothing and offered me $50 for the $400 of food I threw out after spending 10K and barely using the fridge. I have three kids at home and this is awful, and their lack of concern or action is disgusting with the amount of money on a new fridge. We only went with this one because the back order on SubZero was so long but I wish I waited and went with another company to have peace of mind knowing I bought better. This is the worst appliance I’ve ever bought and disrespectful customer service.

In 2021 I purchased a suite of KitchenAid appliances (refrigerator, stove, dishwasher, and microwave). Everyone of these items has broken.

Purchased model # KRSC503EBS KitchenAid side by side refrigerator two years ago. Model has ice maker in the door--dispenses both ice and water through the door. Ice maker quit making ice. Discovered the wiring harness at the bottom of the door has a broken wire. No way to replace the wire except to replace the freezer door at a cost of ~$1500. Wire was resoldered and it has broken again. Obviously an "engineering shortcoming". Research has shown this is a common flaw. Purchased KA with the feeling this brand was top notch. KA knows they have a problem and have NOT re-engineered. This would be a simple fix--not a $1500 one! My last KitchenAid product purchase.

After only 6 months my new Kitchen Aid refrigerator quit. (I understand that things break) I called the warranty people and they said they could send someone out in a week and a half (so what do you do in the meantime). (I had to go and buy a small 3 cubic foot Ref. for a $170.00 The repair man came and said that the compressor was no good. His company was not up to speed on the type of free-on that was used in my Ref (why send out someone that cant repair it). Then the Whirlpool company (the parent company) called to say they would replace it with a new one (Yay) but it would be another 4 - 8 weeks before I would get it.

Save yourself the frustration and do not buy this fridge brand. I wish I know what I knew back in 2020. I bought my KitchenAid fridge in November of 2020 and have had it repaired at least 13 times. I’m so frustrated! The guy that fixes it is frustrated, but they won’t replace the fridge until it’s deemed irreparable. I’ve had to wait months to fix issues with this fridge. Reoccurring issues include ice maker, freezer not freezing, fridge not cooling. I just called warranty again to tell them that my ice maker is not making ice. A technician won’t be here until end of August. It’s summer and I can’t even enjoy ice. Annoyingly frustrated.

Last year I bought a KitchenAid French door refrigerator. The fridge itself seemed to be well designed and I was impressed with its features. Recently, after the 12 month warranty expired, I noticed that ice cream stored in the freezer was soft. I placed a thermometer in the freezer and found that the temperatures ranged from -10C to -13C (14F to 9F). This is much higher than the -18C (0F) set point that I chose. It seems that there is a serious problem with the freezer or the thermostat. The appliance repair technician was unable to fix the problem with the first call.

We just purchased a new KitchenAid refrigerator $2560.00. The freezer is not working properly, there is ice accumulation in the freezer to the point where it is difficult to open the compartment door. The refrigeration in the fridge section is sporadic, some days it freezes the food that is at the rear and other times it's not cool enough. What a disappointment. One expects for a new expensive purchase to work properly for years, then I found out that KitchenAid is owned by Whirlpool. Every product owned by Whirlpool I have bought in the past has been problematic. I purchased a Whirlpool washer and after 2 years it is practically falling apart, the paint is chipping off and I've had to replace numerous parts to keep it working. Basically junk. Don't buy anything owned by Whirlpool.

For the first time ever, I purchased a refrigerator without doing extensive research first. I was trying to match my kitchen and other appliances and this one seemed the best option at the time. It was also the most expensive refrigerator I have ever purchased at $4,400 in Aug 2020 I believe. Within a week of receiving the refrigerator it was leaking from the ice machine and not keeping the freezer items frozen. Being under warranty, KitchenAid, replaced a $500 part. One week after my warranty ran out the same thing was happening and I was going to have to replace it myself at $500.

We have had this refrigerator less than 6 years and it has been serviced 9 times. It seems to stop cooling on a regular basis, and almost every major component has been replaced - the motherboard, compressor, fan, etc. What else is left to replace? It has probably cost as much in repairs as the item cost to purchase. Do not buy this appliance. You will regret it, as I do. If someone from Kitchen Aid/Whirlpool is reading this, please text me. Or call me. Your company has my phone number.

Bought all new KitchenAid appliances when our kitchen was remodeled in 2019. In less than three years, repair companies have been called twice to diagnosis the issues with our refrigerator--Model # KRFC604FSS. The first issue after two years of usage, the ice maker was leaking. A few months later, the fridge is not cooling due to the control board needs to be replaced. When KitchenAid was contacted, we were told that it takes 8 weeks for parts and have to use their contracted vendor. We have to get a new refrigerator after just three years, and it is not going to KitchenAid.

When you spend $3000 or more for a refrigerator, it should work for more than 2 1/2 years. When a company knows about a problem, they should help to fix it. There are dozens of reports on the internet for the same problem. The refrigerator side stops cooling with ice building up at the bottom. KitchenAid has discontinued this model and others. They show only one model of freestanding refrigerator as in stock on their website. Could it be because they can't sell defective models? If you ask them for help, they reply with quotes from the warranty. The message is "Tough luck. You're on your own" instead of "We know about the problem and will fix it." Obviously, I will not be buying KitchenAid in the future.

The fridge made lots of noise from day one. When I open its door I had to wait one minute before I can open it again. I called K.A. a technician came in, changed a part but nothing changed, plus the fridge started letting out a very bad smell. Called Kitchen Aid again and asked if they could send a person that had taken the COVID vaccine. They told me no because they cannot ask their employees if they had done so. I waited until April of this year to bring someone to take a look at the problems. K.A. told me the that I had to pay for someone to come back to my house.

Repairman came and after checking everything he determined that the three main cooling parts were defective and recommended a total replacement of my refrigerator as it was only 30 days old. Whirlpool said, "Absolutely not. We are only required to repair." All the parts needed are on back order. The company reps have all said there is nothing they will do. I am out 3 days pay. I lost approx 1000 dollars in food that spoiled and have no refrigerator till the parts come in. This is unacceptable as I need to keep insulin cold. Everyone I spoke with said not their problem. Take it up with Home Depot. I will never buy or recommend anything made by Kitchen Aid or Whirlpool. They do not stand by their products and service and support are the worst

Refrigerator is less than 5 years old and Kitchenaid promised to cover the parts and when the repairman got here, they refused to cover it. Same part broke two times two years apart and $4000 fridge and Kitchenaid is saying, "Tough luck lady, you pay over $500 for repair." Kitchenaid appliances are money pits. JUNK.

Very disappointed with Kitchen Aid refrigerator quality. This is 2nd one. First one was replaced by Kitchen Aid after many attempts at repair. The ice maker spewed out water into refrigerator trays, water dispenser not working properly, pathetic (not wholly formed) looking ice cubes, ice buildup around ice cube dispenser chute and under ice maker. This one has similar ice maker problems as first except water dispenser works and water doesn't spew from ice maker to same degree as first refrigerator. Now after 2 years the LED lights on the top and in the freezer compartment have gone out except for one dot in the middle of each light set. After replacing the freezer light without fixing the problem, authorized repairman thinks a new computer board at over $1,000 MAY fix the problem. Refrigerator costing over 3 grand needs 1 grand repair after less than 3 years of residential use. Spend your money elsewhere.

Bought a KitchenAid refrigerator and the freezer handle has been falling off since I bought it. Customer service told me it’s not their problem to fix!!! Don’t buy kitchen aid. They don’t stand by their defective products.

At 9 months needed ice maker replaced. Now at just over a year it bangs like someone is hitting the pipes with a hammer. Kitchen aid repair can't find the reason so kitchen aid says, "The fridge works so sorry about your luck." Would expect better for a 4000 dollar fridge. Don't buy.

My KRFC704FPS Counter-Depth refrigerator has had issues since day one. I should have returned in within the 15 day window to Best Buy. It is super noisy and can be heard as far away as the 2nd floor of my home. The freezer temp won't go any higher than -7 degrees on a thermometer and that is with a setting of 5 degrees. I have a super accurate electronic thermometer in the freezer and it can get as low as -20 degrees. If I set it lower than 5 it can get colder. The refrigerator section has to stay at 39 degrees of food starts freezing.

KitchenAid 23.8 cu. ft. Counter-Depth French-Door Refrigerator with PrintShield Finish, Stainless Steel: bought May 2021 for $3999.99. My New Kitchen aid fridge is constantly on 50 degrees Celsius, Freezer way below -10, ice takes forever to make, there is a buzz noise. I scheduled a technical support for review and he confirmed all the problems and he said I will need a computer part replaced. I do not have any follow up email or call on my problem the technician confirmed. Calling customer service is just useless...they do not have any status on the part that was ordered or have any interest in help. I want this fridge replaced. Food is constantly getting spoilt and I cannot use this expensive junk. I just wish Kitchenaid will review my complaint and replace my fridge.

We purchased a Kitchen Aid counter-depth refrigerator in July 2021. By September it stopped working and has been inoperable since (4 months later). We have had 7 service appointments during this time; each time the technician assured us the issue was repaired but the fridge never got below 76 degrees. We requested a replacement refrigerator several times but were told the warranty would only cover repairs and we were locked into using their repair service provider. I don't know any other business that could take a customer's money (almost $2,500) and deprive them of a working product. If I tried their approach with my company's clients, I would be sued or out of business or both. Horrible experience.

My 4 yr old $4500 refrigerator went out and lost food twice in it and Kitchenaid has been horrible, they don’t want to compensate in any way and don’t care that you're with a refrigerator. They leave you on hold for hours.

This refrigerator has been in use since 2007 and I have not has any problems with it. The ice maker works perfectly, the temperature controls and meter for the filter works great. I have the stainless steel side by side cabinet depth model with ice and water in the left hand freezer door. I am very happy with my refrigerator.

Less than 5 years old. Paid $4200. KitchenAid model krfc704fbs00. Design flaw where ice builds up behind the plastic backing. They removed the defroster unit to cut power and as ice builds up the unit fails. No access to consumer. Nothing that can be done. Ours was the first release (called Bella 1) and they are now on v3. The software for ours was 4.xx and they are now at 7.xx. No recall notices. No offered software updates. Repair bill is almost $900 of which over 1/2 is parts (to replace the control board and software). Whirlpool refuses to do anything. We spent over $16k on a whole kitchenaid setup to have early failure.

We moved into a custom built home and selected a KitchenAid refrigerator/freezer, wall oven, microwave, stove/oven combo, and two dishwashers. It’s been 2.5 years and every single appliance has had issues except one dishwasher. The refrigerator/freezer is the worst of all. First it was the ice maker, then it was the ice maker door, then it was the motor, and now the water line to the ice maker is dripping. The wood floor in front on the freezer is now ruined from all the leaks. We’ve had a repair guy out at least 5 times already and I'm going to have to call them out again to fix this new issue.

We purchased a very high end Kitchenaid refrigerator. Due to a design flaw (admitted by company as settlement decided upon) we incurred property damage. Due to the Global pandemic parts are hard to come by. Completely understandable. Not the company's fault. Once parts became available the issues with the service department started. We would have to wait online for literally hours at a time in order to speak with someone having to explain our story again and again. No direct number to call. And every time feeling like we were the bad guy. Feeling like we were trying to cheat the system. No one was willing to help us. They would just push us from department to department, manager to manager (never actually speaking with a manager). No one ever making a decision.

We purchased the refrigerator and soon after few months we started getting over temperature issues. We contacted them but they would say it is repairable and the Dan Marc company folks would come (4 times already) and still not fixed. I have a 5 year old at home and have food products which can go bad. The issue is still unresolved and it’s only a year now that we have this faulty appliance. They decline to replace it!!!

After 3 years of ownership, I will likely never buy KitchenAid Appliances again. I thought I was upgrading from GE that I never had issues with. KitchenAid full kitchen remodel in 2019 has left me with frustration in ownership.

I am completely surprised that after spending $2500.00 on a refrigerator, that functions well and initially looked great, am now, after less than a year into owning this refrigerator, now has rust spots all over the refrigerator doors. These rust spots initially started as pin-head size but now are growing larger and more numerous. After I was able to get hold of customer service who finally routed me to the correct person (after quite a bit of time on hold), I shared with this person what my issues were. He explained to me that this happens and that there was nothing he could do about it. I continually pushed him on this issue explaining that it made no sense for a top/high end brand to have issues like this.

This KitchenAid refrigerator requires constant repairs... several times a year. It is only two years old... All of the parts in the refrigerator have been replaced now... it worked for a few months and now it's broken again and we have been waiting for weeks for parts. Using the refrigerator as an icebox. Changing ice bags twice a day. I am done with this thing.

We purchased a Kitchen Aid Refrigerator (Model KRFF507ESS, 27 cu. ft, French door with ice/water machine) and in the 4 years we've had it, we've spent almost 50% of the purchase price (close to $1300) on repairs. This model has a documented problem with the "frozen fresh food evaporator" - Google the issue and you'll find numerous customer complaints about this very issue. Most recently, the ice maker stopped working and we were told it'd be an additional $455 of repair. The authorized service repairman in our area (whom we've gotten to know due to the ongoing repair issues) even commented during this most recent visit that the KitchenAid models he's serviced last, on average, 8 years.

I’ve had the cooktop, oven, dishwasher, refrigerator, and microwave for three years. THREE YEARS!!! The refrigerator stopped cooling. The next day the freezer stopped freezing. We waited five weeks for the one and only repair company in our area, Guinco, to come out. Was told that a part, which was no longer under warranty $507, had malfunctioned. Waited another four weeks for the part to come in. When the part arrived they put it on and then discovered the condenser, which thankfully is under warranty, $1,000+, was no good. So now we’re having to wait another six weeks for the new condenser. Practically four months. That is totally absurd.

We purchased four KitchenAid items for our kitchen to receive a $600 rebate. Our reseller showed us the KitchenAid screen where all items were available for deliver in less than 30 days. This was a condition of our purchase. That was 04/01/2021. They delivered our oven and microwave and dishwasher. They never delivered our refridge nor wine cooler. They now claim end of the year. Our sales rep indicates maybe even later since the manufacturer reps come and go and KitchenAid changes its mind on deliveries. I called them and asked if we could pay a little more and pick them up IN STOCK at Best Buy and still get our $600 rebate. They refused. They are making us wait for an unreliable delivery date. They misrepresented the purchase. I saw the manufactures computer screen that said they would deliver. DO NOT BUY from whirlpool or KitchenAid since they will rob from you and not give you any rebates. In addition, they will not live up to their delivery dates even on their own computer system.

Our brand new KitchenAid fridge has malfunctioned since we received it. Instead of replacing, Kitchenaid forced us to go through Lake Appliance repair for service. 10 visits and multiple replacement parts later, still malfunctioning. Kitchenaid customer service is MIA and designed to prevent customers from reaching them. The repair guys can get through easily, and in fact are told not to talk in front of the end customer. Our 1 year warranty expires next month, so we had to buy extended since the unit still is not functioning properly. The unit was very expensive and “American-made.” Do not buy from this company. They are terrible units, they don’t give you choice of service companies, and the company is entirely apathetic to your family’s health and investment.

I bought a KitchenAid refrigerator in July last year. Less than two months ago, the refrigerating compartment did not work properly. Reno Appliance changed to a new refrigerator. However, the same problem occurred in the new refrigerator before a year, and it has not been fixed until two months after reporting the problem. Kitchen Aid is the worst brand.

We bought all KitchenAid appliances for our new home just under 10 years ago. The dishwasher lasted just 2 years before it needed replacing! Now the refrigerator leaks water everywhere! We found a sheet of ice under the freezer drawers…no drain plug or anything! It appears the ice was melting all over the kitchen floor! It will cost more to have someone come out to fix it than it would to just buy another appliance!! We’re buying a new LG refrigerator that Consumer Reports gives rave reviews! Staying away from KitchenAid forever!

The freezer drawer was bent and leaking air during manufacture. Ice built-up inches thick, then moisture leaked onto the oak floor. Warranty service takes hours to reach and starts with them saying you must have done something wrong. You have to contract with a local repair shop and pay them in advance, but order parts through Whirlpool. It has dragged on call-after-call for months and is still not fixed.

Refrigerator model KRSC700HPS just over 1 year old. Has been icing up inside the freezer and refrigerator causing air blockage so temp of refrigeration at 60 degrees. Told by repair service that they first need to replace thermostat and fan units. Then if ice repeats have to replace the control unit. All parts on backorder so have to do without the refrigerator for who knows how long. Repairman said even a replaced control unit may not fix the problem. Over $2,300 loss. Just learned that there is a class action lawsuit against Whirlpool regarding this problem with defective Control Units causing ice build-up in many of their different branded refrigerators.

Purchased side-by-side KRSC503ESS refrigerator. For a $2300 appliance, the quality of construction and materials is very poor. Drawers catch and do not move smoothly; plastic used is something found in $500 units. Have had recurring problem since we purchased it in 2019. Repair support is substandard. Stay away from this brand.

How can the gasket only last 3 years? I'm not happy with this at all. Most of time there were just 2 people using it as well. This mean after 15 years we will be spending $2060 on this repair for our Kitchenaid product.

I purchased my Kitchenaid Refrigerator on 8/15/2018 plus a Service Agreement with Safeware. The model number is KRFF507HBL. Within six months the freezer LED light extinguished. Within the another six months the LED lights extinguished in the refrigerator. I guess this is a common occurrence with this product. In the owners there is a sentence that states LED Lighting "do not need to be replaced". That's is obviously a lie. This has been very costly to repair and of course Safeware the Service Agreement plan will not cover lights. I will never purchase Kitchenaid product or buy a Service Agreement especially with a third party company. I am so disappointed but I stuck with product that is garbage and not living up to its good name.

If you want great advice, don't buy KitchenAid! They do not stand by their product at all. Don't buy the warranty, it takes 3 months. I have a lemon product that has froze since the day I plugged in!

Beware of this company. Unfortunately Kitchen Aid /Whirlpool contracted with company. Cheap unprofessional, poor service and absolutely no customer service. Had tech guy from Field appliance. His name was Steven. Came over my house. Already complaining that he was an hour late because of his GPS. He proceeded to look at my refrigerator and say he wasn’t sure if it was a thermostat. He went outside and called whirlpool. Spoke to the tech named Bruce. Came back inside very frustrated and angry that he had to take my refrigerator completely apart. Therefore the evaporating system was behind my freezer panel. Took apart my entire freezer. He then complained that he told whirlpool this was not going to work. It was a waste of his time.

The worst experience of my life waisted 6 weeks on getting KitchenAid replace the condenser since my refrigerator stopped cooling after 4 years. They use 1800 appliance which are the worst company in the US. The first condenser the technician placed stopped working after 24 hours. I tried to get him to call me back or come and see what went wrong was told he is going to order a new one and 2 every week they call and advise me that he hasn’t received the part and asked me to call kitchenAid which I did while waiting 45 minutes each time to get someone to answer me!!!

The first failure was a sensor that allowed frost buildup in the freezer. $200 repair. Now, the ice makers does not work and the interior lights do not come on when a door or drawer is opened. Estimate for repair is $750 because of the cost of the circuit boards that need to be replaced. This product has been junk. KitchenAid suggested that we could have avoided this by buying their extended warranty, but I expected to receive a quality product that would not fail in 19 months. I relied on the perceived quality of the brand name, but the product has let me down terribly. They finally offered to cover the labor (about $150 of the $750). I'm now in the process of contacting my credit card company to see if they will cover it under a warranty extension through them.

I purchased in December 2016 and purchased the extended warranty on the advice of the salesman....Thank goodness. The repair company has been out to fix everything from the seals, ice maker, and cooling issues a total of 21 times now and COUNTING; was back out Friday to repair the freezer compartment freezing up and pushing the door open and now the unit is not cooling nor does the ice maker work...or the interior lights again!!!! I called customer service at Kitchen Aid and they basically stated "Sorry, but you bought it." THESE ARE JUNK, I'D BE BETTER OFF WITH MY YETI.

We purchased a KitchenAid counter depth refrigerator Model #KRFC300ESS03 about 1 1/2 years ago. When the water filter needed to be replaced, I could not find the product and could not get the old filter out. After a $75 service call, I learned that the filter model numbers had changed and the instructions for removing the old filter in the manual were wrong. I also learned that you had to open and close the doors a certain was to prevent the seal from cracking (not mentioned in the manual). The seal is cracking, plus the door handle has come loose and cannot be tightened. KitchenAid just sent me a warranty solicitation, and for $387.95 I can get a one year extended warranty on the fridge, which cost $1,799.99. Seems too high to me and I just wish this was a better product.

While building a new home we selected KitchenAid for several of the appliances. The freezer in this refrigerator failed after less than 2 years. The factory approved service company was called and on the first visit they determined it to be a evaporator fan. Of course they did not have the part. So it was replaced on visit number 2. It failed again after about 1 month and visit number 3 was scheduled. This time it was determined to be a controller board. Again, the tech did not have the part so visit number 4 is scheduled. So far it has cost me almost $600 and 4 days of waiting for the tech to show up. Not good for a $3,000 + appliance.

We’ve been waiting two months of our brand new refrigerator getting fixed. Brand new. KitchenAid sucks, hitting up the lawyers who filed the 2019 class action to see if they will file for my model KRFC704FPS03.

We have a kitchen aid refrigerator, and from the first year on have been having issues with the ice maker. It has been one thing after another, and each plumber/appliance repair person that has tackled the issues have said it's the worst design they have encountered in appliances. It came to a head last week when water came pouring into the reservoir, and running all over the kitchen tile. Thankfully we were home, and able to turn off the water source, otherwise it would have been a disaster! We are done with it, would give zero stars if that was an option.

I have had Kitchenaid (Whirlpool) refrigerators for many years now. The older side by side was efficient but difficult to fit all frozen items in especially Pizza Boxes. So the newer Freezer I have is a Bottom Drawer Freezer, which may seem like a good Idea but is quite the puzzle to use efficiently. Most of the time, items are just stacked and get lost or hidden so you wind up taking more things out just to get to what you want. This type of freezer is not user friendly, but I guess is designed to allow better use of the Refrigerator portion of the unit. One last note, mine do not seal properly and frost built up around the drawer and now Whirlpool needs to replace it, the refrigerator is less than 1 year old and was $4,200.

I have a KitchenAid build in refrigerator that is 9 years old, the board needs replacement. I called Whirlpool (owns Kitchenaid) and after their service provider came in they diagnosed that the board needs to be replaced. Here is where the problem starts and the reason of of my 2 star review. They informed me that the part if not available, that they have no idea when it will be available, and that they can not provide a date or any other resolution. Basically what they told me is your 9 year old $8,000 product can stop working and we do not care if we produce the parts to service it anyone.

We bought this fridge in 2013, it looks good and has all the features that we need. We are senior citizens, so, prior to 2013, we had owned a number of fridges and never ever had a problem with any of them. This fridge is different, in 2019 the fridge stopped cooling because of the ice buildup. Repairman removed the ice, but he could not find was was wrong. Since then the fridge has not worked properly. In 2020 we placed another service call with Whirlpool (every service call cost a few $$ ).

My 7 months fridge is broken since end of January, high temperature in fridge and freezer area. Service man come on Feb3, run diagnostic test and left. He said it may need some parts. Called him next day that is not working. I was told no parts in stock, 3 weeks later serviceman show up with no parts and starts to look for leaks, found couple, fridge still is not working. Your warranty doesn't tell you when they will replace fridge. I was told 21 days then whenever serviceman will say it is beyond repair. This brand name doesn't stand for quality or consumer satisfaction. Still waiting for parts and no guarantee when it will be fixed or replaced.

Purchased new 4 years ago. When received didn’t work. They sent out repairman and decided it was junk. Replaced with a new one. Since 3 repairs on ice maker. Now problems cooling. Schedule service through KitchenAid. Waited a week. Today they said couldn’t make it. Wanting to reschedule next week. Found another authorized KitchenAid repair place to come out. Says $750-$1000 to repair. Tech says he would replace with different fridge. Pretty disheartening to have a $4,000 fridge that’s been replaced once and repaired 3 times now needs replaced again all within 4 years.

I waited over 2 months for a new KitchenAid refrigerator. When it was installed, the veggie bin and meat bin (the 2 bins at the bottom) had dents in them. The very bottom bin was also skewed when inserted. I called the company I purchased the refrigerator from and they shipped me replacement bins. Upon installing the replacement bins, I again noticed the bottom bin was skewed. I took it out and discovered that a air movement component was affixed behind the bin was not properly installed. This poor installation prevented the bottom bin from going in straight. A week after the refrigerator was installed the water on the door stopped working. I am convinced this refrigerator is a lemon. It is being replaced at no cost to me. I am Very disappointed with KitchenAid.

We have had this refrigerator since 2004 with no problems at all. We have had Frigidaire and Maytag refrigerators at other properties that haven't lasted 3 years. Our Kitchen Aid works great and we've never needed a repair!

If you are sensitive to high pitched hum, I would recommend you do not purchase model KRFF507HPS02. This is the lower freezer 27 cubic foot KitchenAid. It’s considered normal, so once you spend over three thousand dollars for it, you are stuck.

I purchased the flagship KitchenAid refrigerator. I am still under my factory warranty so my Master's agreement through Sears cannot be applied. It's taken 4 weeks now and my refrigerator has not been repaired. 2/17/2021 was my second repair date. Nobody showed up. Nobody called. No service and repair. I am living out of an igloo for a month. My over-the-counter ice maker I purchased last weekend just to have ice. Today I'm sending this review to get someone's attention at KitchenAid to back their product and contact me. **.

The freezer leaks and has leaked from day one. It has been supposedly repaired a couple of times, but it still leaks. I'm not sure if I just have a bad refrigerator or a bad repairman. It's probably both.

Noisy overall. Icemaker had to be replaced. Freezer door didn't fit right and needed replacing. Inside water dispenser awkward and spout too short resulting in lots of spilling. Deli tray requires opening both outer doors creating an energy waste.

I purchased a full set of Kitchenaid appliances 2 years ago. My purchase included a refrigerator, range, dishwasher, and microwave. Close to $10,000 worth of appliances. My experience with the refrigerator and Kitchenaid's support had been a nightmare. (For clarification, I'm middle aged, this is the 5th home I have owned and remodeled in my lifetime, and I consider myself reasonably intelligent with reasonable expectations.) I have had issues with the refrigerator within the first month of installation. - The water dispenser was and is incredibly loud. You can hear it on the other side of house.

Bought this new Kitchenaid fridge in October. Had the service tech come out because the drawer did not work well. Said they would order new parts. Now three months later we are still waiting. NOt pleased. Bought this to replace our sixteen-year-old Kitchenaid fridge which worked fine but they said some parts were no longer available. Should have kept my old one.

If I could rate this company any lower, I would. I have a Kitchen Aid microwave (TR71834046), Refrigerator (KRFF707ESS01), and dishwasher (KDTE334GPS0). All were purchased 3 years ago along with a range. I have had to file 10 different claims on the items listed above in those 3 years. I also have had to purchase several warranties and extensions to make sure I am not completely screwed. For how much money I have spent, you’d think their customer service would at least be worth it. Think again. You have to wait for at least 1 hour before ever talking to anyone. So I’ve spent well over 10 hours just on hold with this god awful company. Each time they then set up a date in the not so near future for a repair company to come out and sometimes even then the job is far from over.

This is a follow up to my review in Best Buy. We have had the refrigerator installed for 2 years. We have had 3 service issues starting with a broken ice maker while under mfg warranty. That took 3 months to resolve because they do not keep the door in stock. Over this past year we have had 2 full frost issues where the refrigerator does not cool, unless you spend a day defrosting it with a hair dryer, then another few days to get it back to cool. Fortunately we bought the extended warranty and these repairs are covered, but that does not get us a working fridge in the 3 1/2 weeks that we are apparently waiting for a part. For $4000 we estimate we have been able to use this appliance about 60% of the time since installation. DO NOT BUY THIS FRIDGE OR ANY WHIRLPOOL PRODUCT. BUY ANY OTHER BRAND!!!

Built a new home and moved in last year. Just pay the year mark our new KitchenAid refrigerator went out. We are now on week 5 and nobody knows when the parts will be in. We have been without a refrigerator for 5 weeks, KitchenAid and their diamond factory service could care less about how long we wait. Go with anyone else’s fridge, stay away unless you don’t need a refrigerator then go with KitchenAid. You won’t be disappointed.

Purchased the Refrigerator from HD. Within a year the Defrost cycle stop working had to call the Repair co. That was recommended by Kitchen Aid under warranty. Even with warrant still paid 150. The 8 months later same problem But now the Control board went out. Thought it was covered under the warranty but it was not. Now have to pay another $700. Be wary if you are considering buying (Model: KRMF706EBS). Already spent nearly $1000.00 in repairs and the refrigerator is only 3 yr old! Not to mention the loss of food since it took one week to get the board.

After one year evaporator freezes up. Whirlpool sends out repair man who says evaporator not working, must order parts. A week later replaces thermostat. A week or two later evaporator frozen again. A week later replaces electric control board. Two months later evaporator frozen again. A week later repair man comes out, yes evaporator broken, must order parts. A couple weeks later repair man replaces circuit board. Seven months later evaporator freezes up again. A week later repair guy shows up, yes it is broken. Will need to order parts. It has now been almost three weeks and still waiting on parts.

Short story - Within 3 years the main control has gone bad, it no longer keeps temperature, and KitchenAid cannot provide me the parts to fix it even though it's in warranty!!! Stay away from this product and stay away from KitchenAid / Whirlpool all together. Long story - It's completely worthless WITHIN 3 YEARS for a $4k product! I called KitchenAid and scheduled service to come out within 1 week (ok so far). Their service provider came out and said I need a new main control. They would order it and call when received. Two weeks go by, no call from them so I call. They inform me they are not able to tell me when the part will come in. It's up to their distributor and they have no way of knowing. "Over 3000 customers are waiting on back-ordered parts."

Purchased a French door refrigerator from KitchenAid in 2017. To date, they have had to replace one of the French doors and the freezer door, now the rubber seal on the other French door is broken. The refrigerator is not used hard, we are a retired couple. The two doors that were replaced were due to a rust like discoloration bleeding through the stainless finish. In calling customer service to get the torn seal replaced, I have been placed on hold for 1 hour and 20 minutes and still have not spoken to a person, I honestly don’t know if anyone will ever answer. Do yourself a favor and don’t buy these products, expensive and not worth it.

We are in a new condo and wanted our new refrigerator to be counter depth. I always thought of KitchenAid as a high end brand than other manufacturers and they made a counter depth stainless steel refrigerator. The cost was a lot more but we thought we would get a quality product. In less than 3 months outside water dispenser came on each time we used the ice maker. The outside water ran for a short time each time. Because of the worldwide Corona virus we were not willing to call a repair person to come into our home. Each time the water would run down the front of the stainless steel refrigerator and I would wipe it up. In spite of polishing it the stainless steel door on the freezer side became stained with watermarks. Over a couple of months of polishing the the stainless discolored looks rusty.a It is not yet a year old.

Purchased a Kitchen Aid side-by-side refrigerator as part of a new home purchase. Everything was fine for the first year but then the lights in the refrigerator and freezer began going out. I called Kitchen Aid and they scheduled a service repair. Two lights were replaced (at no cost to me) and about 3 months later, the same issue came up again; no lights. Again I called Kitchen Aid and they sent out the same service repair company and they again replaced two lights (at no cost to me). Now, 4 months have passed and the lights are out again in both the refrigerator and freezer.

Purchased one of the expensive Refrigerators thinking it’ll give me the comfort of using it for a while. Four years into use, it has stopped cooling, 2 technicians (including KitchenAid) employee confirms the Seal System is broken hence not cooling! He ordered the part, but said it’ll take 2 wks because it’s still under Warranty (10yrs). When you call the customer service department, hold time is 1hr, and you would get agents that are unable to provide any meaningful assistance or help to resolve your issue. Long story short, I checked today to see the status of the part, and was told it’s on backorder and not sure when it’ll be received or sent out!! I have been without a refrigerator this long!! Bottom line, buy at your own peril!!!

I like the layout and size of my refrigerator, but the side-by-side doors don’t work well. The left one has to be pushed hard to close and frequently hangs open. Also, the water dispenser inside the left by the spine of the door requires two free hands and has too much pressure, usually splashing water around the inside of the refrigerator.

As part of a complete KitchenAid appliance package purchase three years ago, we purchased a KitchenAid Fridge Model KRFF707ESS01. Rather than take the specced Frigidaire appliance group that was included with our new home purchase, we elected to spend the extra money believing KitchenAid was a superior product. During the past year, we have encountered some of the inner cabinet led lights not functioning and others flickering on and off. We have determined that it isn’t a simple fix such as a door switch, but rather defective led lights and or an led emitter control board. It appears this is a common problem, however KitchenAid is not acknowledging it as a manufacturer defect.

First of all I called the help center and clerk was so rude, then I had tech come out to check my fridge which is LOUD and he didn't look at anything and said, "Yup they are loud nowadays," and left!! What kind of service is that? How does that help me as a customer not being satisfied with a loud running fridge? The company could care less about their customers. I never will from this company for any product!

Purchased this refrigerator new for over $3000 and had to call the repairman within 6 months. It has quit cooling 4 times in the 2 years that I have owned it and each time the repair company tells me it is fixed. It has never been fixed and I have had to throw away spoiled food each time. I will never purchase a Kitchenaid product again. I would give 0 stars if I could.

Updated on 10/04/2020: When the compressor failed the digital read out display also went. The compressor is covered by 5 year warranty, but not the digital display panel. They failed on the same day?? This is a top of their line unit. (Not cheap). They came out and gave me an estimate of $600 for new digital readout unit. I am at 6 weeks and counting without the fridge and no one can give me a date!

After six years it kept powering off. Used their certified repair company and after 9 service visits over four months they finally deemed it unrepairable. Countless hours wasted on the phone and waiting for repairmen. Only offered a 40% discount on a new one but had to pay in full in advance. Replacement arrived damaged after 4 weeks. No refund possible. Still waiting four weeks later and after 6 months still don’t have an operable refrigerator.

We bought a top of the line KitchenAid refrigerator, including an icemaker, about 2 1/2 years ago when we rebuilt our home after a fire. It has a stainless steel door to match the other appliances in out kitchen. Initially, everything worked fine. More recently, the ice was melting in the ice maker and it was jamming. The door also has become damaged and started rusting. We didn't buy the extended warranty, so we had a repair person come to service the refrigerator. He replaced a part and recharged with some freon. The repair cost $500. The ice was still melting (about a month later), so we asked the repair person to come again. He said the compressor is faulty and has to be replaced. It would have to be shipped from outside the country and would cost more than $1,000 (plus labor!). We have decided to replace the refrigerator.

I would love to share my experience with my new KitchenAid refrigerator, however it appears at Whirlpool who makes KitchenAid refrigerators is not up to the task of manufacturing it and getting it shipped!!! How can one have faith in a company that cannot manage its supply chain? I ordered this refrigerator from a major appliance retailer on the East Coast, Karl's appliance on the 5th of June 2020. Its delivery date has been postponed three times already with no firm commitment as to when the product will ship. I made the mistake of continually waiting thinking I've invested this much time already I might as well wait for it to arrive. This turned out to be an ill-advised strategy. KitchenAid refrigerators are simply not shipping.

The handle on the freezer door keep loosening. I have had it fixed at my cost only to have it loosen again. Also the door jams are very difficult to keep clean. The surface between the doors is not smooth and therefore collects dirt easily.

I have had the Kitchenaid side-by-side for over 25 years, and it is still plugging along. Some parts are rusting, but so be it. Having to change the water filter is a bummer, though. There is not as much storage in a side-by-side especially one with an icemaker. I had to have the water inlet replaced years ago, too.

Excellent fridge. Never had a problem to call for service. I got extended service but was never a problem. Just call to service and Sears came and serviced the fridge. Since then I have no service contracts and no problems with the fridge.

Freezer is ridiculously small and v-shaped. Fridge parts started deteriorating a few years after purchase—after warranty had run. Deli drawer lid broke, door stripping ripped and continues to do so, mold grows in the stripping in the refrigerator, the doors don’t close well/easily, especially left door, water drips from doors, the water filter is difficult to change. I do not recommend this refrigerator at all. Looking forward to it breaking down completely so I can buy a new one!

We purchased a nearly $4000 KitchenAid refrigerator on May 22, 2019 (KPFC704FSS). Within a year (June 17, 2020, the ice maker stopped working and the refrigerator stopped cooling. During the course of the next two and a half months, a new compressor was installed. The fridge began to cool again, but no ice was being made. A new ice maker was ordered, but Whirlpool initially refused to provide it at no charge. Eventually, the company relented and a new ice maker was installed on July 16. Within days of installation of the ice maker, there was still no ice being made. After more phone calls, we were offered a voucher for a new refrigerator of any kind or a new KitchenAid fridge identical to the one we had. We agreed to a new KitchenAid refrigerator be delivered. BIG MISTAKE!

Bought this built in fridge 2020. The doors slam so hard it will catch a finger or push you in the back as you load groceries. Also it gurgles so loud it annoying when you have any company. After several calls to KitchenAid they sent our service to replace springs, better but not great. They say no remedy for the gurgling. Unbelievable....This is a $9,000 fridge. Do not buy this, it’s junk.

All the inside drawers are cheap plastic and the front piece broke after a year. It’s over 100 bucks per drawer to replace and you have to replace the whole piece. All the appliances I have even the dishwasher rack broke. Too expensive to buy and doesn’t last.

From the outset ice maker dropped. Imbedded water stains. Purchased 7 different stainless steel cleaners including at Karl’s where I bought this fridge. None worked. No support from retailer. The freezer clogs and frosts and has been repaired twice. The compartments are too narrow. Would never recommend this fridge.

The KitchenAid refrigerator we recently installed (1 week ago on 08/06/2020) model KBFN502ESS02 - a built-in model (at about $9,000.) does not hold -5 degrees F in the freezer. Some of the foods we use like that temperature. The documentation about the model in the User Manual says the set point for the freezer is -5 degrees F to 3 degrees F. We set -5 F into the system. We today 8/12/2020 had a service tech (factory authorized) check the freezer and he found that the average temp in the freezer from the diagnostic panel showed 0 degrees F over the last 10 hours. The factory rep he talked to said that was within specs. There are no specs in any document other than the set point can be as stated above. DO NOT BUY KITCHENAID. Their products look good but don’t believe any documentation or specs.

02/19/2020 - Second repair. Same problem as first repair except evap fan not destroyed. Contacted KitchenAid service basic response was "too bad, so sad". I explained that the problem was a design flaw, not a faulty part problem but that fell on deaf ears. After a bit of debate service stated that replacement parts (from 2/2019) were under warranty. Service tech ended up replacing same parts and a control board. Again, over an hour to remove ice buildup.

Terrible service, terrible appliance, bought the Kitchenaid French Door Stainless steel fridge. Initially doors rusted, blamed us, replaced one door then stated if it happened again it was due to our climate??? Both doors are now rusted and it constantly leaks. Repair man said typical of this fridge due to cooling system. He suggested defrosting and keeping fingers crossed. Great philosophy! Now the ice maker no longer works and it leaks out the front every 3-4 days as the cooling system ices up. Called Sears, called manufacture, no one is interested now that the item is purchased. Worst appliance ever purchased.

I bought the French doors refrigerator just 6 months ago and right away the fan was very noisy. Now 6 months in the temperature reading shows 125 on the freezer but yet it is freezing everything not just in the freezer but the fridge compartment. Called customer service and they took a week to send someone who just kept saying it’s the computer board. Even a non-technical person like me knew it was a thermostat issue.

I purchased, unfortunately, the complete upper end Kitchenaid appliance for our kitchen 5 years ago from Home Depot and with the extended warranty with Asurion. Within 2 years the dishwasher had many problems that required several repairs: new computer board, new pump, new door, new seals, new wash arms and more. The self clean for the oven never works at all and never fixed. The microwave often refuse to work at all and must unplug and wait 15 or more minutes to work and never fixed. The worse... the $3500 French door refrigerator freezer has died 4 times. Needs new defective wire system that the fix damaged interior parts that were never covered or fixed.

New fridge delivered 1/30/19. 2/9/19 freezer completely covered in ice, day 15 freezer still not properly working. Called Kit Aid/Whirlpool & they said “we’re slammed”. They couldn’t tell me if it was in warranty. Told me to look at my manual. After many calls, a new fridge was delivered. They took fridge out of box to find one upper door was significantly damaged. Their answer was to take door off the one being returned & replace the damaged door. 8 months later freezer items are melting & refrigerator temp goes to 45 degrees. Thermostat is replaced. January 2020 freezer drawer & ice very loose. Won’t stay in place- another service call. February 2020 everything in freezer is melted again-another service call.

After purchasing our KitchenAid French door refrigerator, a grinding noise started coming from the refrigerator within the first couple of months, and there were giant icicles (over 3" wide") hanging down from various parts of the freezer. I would break off the icicles and the next day there would be more. I shot several videos of the problems, and went down to show them to the salesperson where we purchased it. He said that he wasn't sure if they would go through the Kitchen Aid warranty, or the store warranty, but that he would take care if it, order a replacement refrigerator, and call me when it came in.

Please please please. Do not waste money purchasing any of these products. Not only are the products garbage their customer service is even worse. My $5000 fridge conked out after 6 months. Called customer service and of course had to wait for a few days. And I know it won't be repaired when the tech comes. Never again. Never again.

Purchased two KitchenAid (owned by Whirlpool) under-counter refrigerator/freezer drawer units for a remodel. Both had issues from day one. I called Whirlpool, and they scheduled their choice of tech to come look at the units. After the third tech visit the unit started leaking. After the 5th service call (they came out 7 times before it was fixed) for the leak I had to go out of town and while I was gone my buildings maintenance team entered my condo and found that the unit had been leaking again and ruined the wood flooring.

I bought this 1st model about 8 years or when it was a new model. After 1 year the rectify started becoming very noisy to the point that you had to shut the bedroom door because of the sound! I bought it at Brandsmart USA and they sent out their tech in 2 weeks after call and ordered some parts and took another 2 weeks to come back and install. Seemed to work fine but soon the problem was back and another 2 weeks and a repeat of the latter! To make it short this went on into my extended warranty which I purchased with fridge.

This has been a nightmare since we purchased, has stopped working several times and after service it continues to have issues, no ice making, fan freezing up, temperature in refrigerator up to 45 degrees. They have sent two repair companies and replaced all parts. The first company has declined to accept the insurance company work to repair again. They stated it was a lemon. Now they are sending another repair company to change the computer systems. That was a month ago and the parts are not in. This should become a class action lawsuit against KitchenAid, its suppliers and the employees of the claims department at Kitchen Aid with there false statements. Recall the product. It is defective.

I purchased a set of KitchenAid appliances. Gas Stove, dishwasher, and refrigerator. The dishwasher is the only one I have not had trouble with. Had warranty work done several times within the first year. Now my three-year-old refrigerator is not cooling and no warranty to cover it! I Will not be buying Kitchenaid again.

Side by side fridge is purchased in January 2020, in April 2020 (during corona pandemic) it started having problem, didn't make cool enough, stuff got rotten, couldn't go to grocery stores. Called for service, they give you two weeks appointments, after four times, coming to my house, it is not fixed yet. Every time they just replace something and it works for a few days, again the same. When you call them, they are not listening to your situation and they don't care. It is a hot summer, we can't go to grocery stores every day with this pandemic and they don't care. Worst customer service ever.