KitchenAid Refrigerators Reviews

Extremely disappointed with KitchenAid/Whirlpool. I bought a refrigerator that started having mechanical issues within the first 4 months. Since April 2024, KitchenAid/Whirlpool sent a technician EIGHT times to repair the same exact issue. It was never resolved. Now, instead of replacing the clearly defective unit, they’ve let the warranty run out and are offering to sell me another appliance at a “discounted” rate. Seriously? After eight failed repairs and months of inconvenience, they want me to spend more money with them? This whole experience has been frustrating and exhausting. KitchenAid products might look nice, but the quality and customer service have been a total letdown. I expected better—and I want others to think twice before buying from them. I want a proper resolution: REPLACE THE UNIT!

Purchased an air fry microwave and the fry basket and baking tray did not come with the microwave. Have contacted KitchenAid by phone and email. No luck after. Now on the second month. Will keep trying but this is such a challenge. Cannot use all the features!!

Worst refrigerator ever, it completely doesn’t work in less than two years. We’re gonna throw it in a trash dump now. There is no help, just very expensive junk. Please don’t waste your money for this.

I purchased Model # KRFC704PS06. It is a lemon! It is the KitchenAid French Door model with Wood trim on the shelves in January of 2024. 3 months after purchase, the compressor went out and here I am 1 yr 1/2 later, and the fridge has gone out AGAIN same issue, not cooling and now making a loud noise that I can hear throughout my home.

I bought a $4000+ Kitchenaid refrigerator at Best Buy. Less than 2 years the ice maker stopped working, I call kitchenaid, all they tried to do is sell me service plans, no help nor troubleshooting tips!! Unbelievable! Never buy a kitchenaid refrigerator!!!

I moved in this house that I already had a refrigerator. I was surprised to see it was a KitchenAid because it was so beautiful. Everything about it was smart. It had handles that resists fingerprints. The icemaker was in the refrigerator, not the freezer. The freezer was big. I need a bigger, freezer not refrigerator. Makes very little noise, super efficient with his double doors. All this time the salespeople steered me to LG and Samsung because they make the biggest profit from them. They told me that all refrigerators were made in China. Not this one. They told me they were cheaply made. Not this one.

Bought a French door style refrigerator from Home Depot end of March. It wasn’t making ice but the owner manual said it could take a couple days and the refrigerator felt like it was getting cold enough. Four days later it stopped cooling at all and I lost all of my food. Home Depot said I had to deal with Kitchenaid directly as it still falls under the manufacturer warranty even though I bought the extended warranty.

I purchased the KitchenAid KRMF706ESS05 on 8/17/2023, for $3718.77 at Warners' Stellian in Ankeny, La. I called (not sure of date) KitchenAid for a leaking ice maker. KitchenAid schedule service on 10/26/2023. The Service guy Kevin came out; he checked the water flow, and it was under 2 oz, he adjusted and leveled refrigerator to tip back further. Call (not sure of date) KitchenAid for service again and service was scheduled on 11/06/2023. Service guy Kevin replaced water valve, tested flow under 2 oz fill, tipped front of refrigerator back more, 3 turns on the front legs. On 11/8/2023 order states that they were going to order an ice box. Kevin came out on 11/10/2023, order says to test RO system pressure. Kevin could not do that, so I had to call Culligan (I have a reverse osmosis water softener) and have them check it, which checked ok.

Do not go with Kitchen Aid. Unreliable, atrocious customer service (1.5 hours on phone, hung up on and passed to over 5 people) and terrible backing by the manufacturer. We bought a brand new KRMF706EBS French door refrigerator for around 3K along with a stove and dishwasher. It lasted one month beyond 5yrs. (except for a repair of the ice maker) before completely failing. The failure started in the deli drawer control panel and eventually completely shut down after only 5yrs., one month after the extended warranty expired. Our previous fridge lasted almost 30yrs. The last five outside in carport while we were building. Based on AI search, that control panel is a common failure point, but after a 1.5 hour phone effort with KitchenAid/Whirlpool was told no, there are no issues with this model and we were out of luck; no assistance with any parts unless it is the 10yr.

I’ve purchased the KitchenAid 36 French Door in October 2023, it started presenting issues with the ice maker around April 2024, I’ve contacted the customer service, had 5 different technicians in my house and the problem still not solved a year later. The customer service is horrible as well as the technicians, they tried to charge me for the last visit saying that the fridge was not within the warranty. This has been the worst purchase I’ve done in my life. Never buy a kitchenaid fridge. Horrible and garbage.

These refrigerators are unreliable and not worth the higher cost. Have had extreme temperature fluctuations and non working ice maker. KitchenAid replaced main control board and still not functioning. Now they say they need to place a data monitor on the refrigerator to monitor the cooling when the freezer is not cooling. What are they monitoring? Will not consider replacing this lemon unless a tech decides it not repairable. They also say that after a power outage the refrigerator has to be manually reset. What if you are not home? Reps at KitchenAid are not helpful at all and the product lacks quality. Also had control board replaced on recently purchased oven.

Purchased refrigerator 10/10/20 and the control panel no longer works, ice maker doesn’t work, lights don’t work and the freezer doesn’t keep anything frozen. Customer Service said I’d have to cover all parts and repairs. Disgusted that this refrigerator did not last longer than 5 years. Will never purchase a Kitchenaid product again.

I bought a KitchenAid refrigerator (model KRQC506MPS) March 28, 2025 from Home Depot. It was delivered on April 2, 2025. It worked till yesterday and stop working without any sign. All my frozen foods went too bad. I called home depot and they turned me to manufacture. After all day's calls to different personnels, they finally offered me that someone will come to repair it one week later. I wanted to get a refund or replacement because I don't want to spend $2500 to buy a repaired one.

Purchased a French style KitchenAid refrigerator in 2019 and it's only six years old and have had many service calls on it. Started having issues with our icemaker so paid for a service call and was told by Whirlpool tech support that a new fan was needed. New fan was installed and it did not fix the issue. Repairman contacted Whirlpool tech support again, and this time was told that the fridge is nonrepairable. I called Whirlpool customer care thinking I was going to get a replacement and was told the best they could do was give me a 20% discount on a new one. No more Kitchenaid appliances ever again and do not recommend anyone purchasing one.

This was a brand new refrigerator bought from Bray & Scarff 14 months ago and the control board failed. I know that KitchenAid is owned by whirlpool, but I don’t know if I just got a flaky refrigerator where others may have had better experience, but I will never buy a whirlpool or KitchenAid again. It’ll be LG or GE.

I bought a French door refrigerator a double oven stove and microwave. All are junk. Spent over 7000 dollars on these 3 appliances. The microwave only works some of the time. The main burner on the stove stopped working about 2 years after I purchased it. The evaporator fan motor went bad in the refrigerator just a little after the first year. Had it fixed. Cost 400 dollars and now the refrigerator has quit working again after about 5 years since I purchased it. Any repairs on these appliances are very expensive. Don't waste your money.

We purchased a KitchenAid refrigerator in May 2019. Obviously, the life span is less than 6 years. We will never purchase another KitchenAid appliance again. Good way to lose returning customers. We both lost.

I got a KitchenAid refrigerator a year and a half ago. I had to get a repair technician come in and they said it needs a main control board with UI control at a cost of $800. Called Whirlpool and they said they will not cover it.

Purchased ALL new KitchenAid appliances 7 years ago. Since then, we have had to have repair to cook top. Several days ago the refrigerator died! Repairman (at cost of $125) told us it would cost more to repair than to replace. He also said refrigerators (not sure about other appliances) built during this era were notorious for failure. After 2 1/2 hrs, and 5-6 different people at Kitchen Aid customer service I was essentially told there was nothing they would do. This was not a cheap refrigerator. All Kitchen Aid ads say a refrigerator should last a minimum of 10 years and likely 14-17 years. I will never purchase another Kitchen Aid appliance and recommend no one else do so.

The KRMF 706ESS product, a beautiful 5 door refrigerator has a design flaw that causes a high dollar repairs. My second one has now failed after just 4 years, the first was replaced free of charge by Whirlpool Kitchen Aid due to a long string of repairs during the first 2 years of ownership. The left drawer has a control panel that somehow fills with water, corrodes the wires and board and requires a new door for $700. That’s ~25% the cost of a new refrigerator. Although this is an attractive design, it’s not a robust design. The other French door fridge I bought at the same time, a kitchen aid model, continues to work with no problems.

We have a brand new KitchenAid refrigerator - since September. The temperature in the refrigerator runs about 7 degrees warmer than what it is set for and food is getting spoiled. The service guy replaced the fan in the refrigerator but it didn't fix the problem and now he is due to come again in 2 weeks. After reading all the horrible reviews of Kitchenaid online I would never purchase Kitchenaid appliances again. The microwave also sucks. Oven and dishwasher work fine.

Had refrigerator for 1 year and compressor went out and was covered under extended warranty other than cost for repairman. 1 week later the ice maker stops working. Over 400 dollars to fix because it is not under warranty. Have other KitchenAid appliances and would not recommend them either. Obviously cheaply made.

Really this deserves zero or negative stars. We acquired a KitchenAid refrigerator from Best Buy at the end of July 2023. We spent almost $4,000. As of 2/1/25 this unit had been down twice for a total of 45 days or an astounding 8% of the time we owned it. It went out again on 2/2/25 and based on history we expect it will be down for another 20+ days bring the total down time to almost 12% of the time we have owned the appliance. Considering that it is reasonable to expect zero down time, this is absurd. Whirlpool does not care. KitchenAid does not care. Best Buy does not care. My conclusion is that no one should purchase anything from Whirlpool/KitchenAid.

I’ve had my Kitchen Aid Fridge for 4 months and have already replaced the motor, drawers (they didn't close properly), the water dispenser button because it broke. Now my ice maker doesn't work. This is a piece of crap! Do not buy Kitchen Aid/Whirlpool. I have called Kitchen Aid and they said they don't replace items but just keep going out to repair it no matter what as long as it’s on warranty. It’s terrible customer service. Clearly, this product is crap. Where is the accountability?

Icemaker continually stops working. I’ve had it repaired three times. Sometimes the water doesn’t dispense, sometimes the light doesn’t work in the refrigerator constantly having to reset the circuit breaker. Will never buy a KitchenAid again.

I purchased a brand-new KitchenAid refrigerator from Lowe’s two weeks ago, and it has been nothing but a nightmare. The issue? The tape residue left behind by the blue tape they use to secure shelves and other parts during shipping. I’ve tried everything—hot water, Goo Gone, you name it—but the sticky residue simply won’t come off. It’s all over the shelves and other areas, making it gross and unpleasant to use. To make matters worse, both Lowe’s and KitchenAid are brushing this off as a “cosmetic issue” and refusing to exchange the unit or do anything about it.

The lights in the unit are wired in series, so when one goes out, they all do. Two were bad in my refrigerator and KitchenAid charged over $350 for each light. Total repair job was $800. I bought the unit in 2019 and have replaced 3 lights. With all that said, the refrigerator/freezer have maintained acceptable temperatures.

I am very disappointed in the service we have received from Kitchenaid/Whirlpool. I will be posting reviews of the service on google, Facebook and anywhere else I can to recommend to other possible customers not to purchase Kitchenaid/Whirlpool products due to the poor service after purchase. Our refrigerator is one year old and is no longer functioning. We have had a repairman scheduled to replace parts at our home 8 times (11/14,11/18,11/22,11/30,12/9,12/16,1/3, and today, 1/13) and have had multiple parts replaced. We have been without a working refrigerator in our kitchen since 11/7/2024 and it is now 1/13/2025.

Dec 17, 2024. We purchased a Kitchenaid counter depth French door refrigerator for our kitchen renovation, model #KRFC704FPS. It was ordered on 11/11/21 and delivered/installed on 12/13/22, a full 13 months later. The complaint...one month short of 2 years the compressor went out and we lost a ton of frozen foods and everything inside the fridge before we realized what was happening.

DO NOT BUY THIS FRIDGE!!! I wish someone had told me about this fridge before I purchased it about 3 years ago. I’ve had to replace the motherboard 3 times now and it’s 600$ a pop. I have been replacing it myself since the first time it went I was 1 month outside the 1 year warranty. Motherboard lasts about one year then dies again. Now just before Christmas.

KitchenAid is very Deceitful and Deceptive as they promote high quality yet deliver sub-standard quality. Have a 4 year old Kitchen Aid refrigerator and the handles on the doors have fallen off and now it is leaking on the kitchen floor. The Kitchen Aid Range and Dishwasher is lousy as well as it is. Top of the range is extremely difficult to clean and the Dishwasher does not dry well. These appliances are total junk. Whirlpool was once a good company a consumer could depend on but no longer. These appliances must be made in China as they are horrible. Kitchen Aid Customer Service is no bargain either as they are very Consumer Unfriendly.

I wouldn’t recommend KitchenAid. I’ve had bad experiences with my appliances. I bought the top of the line fridge, stove, microwave and dishwasher that this company had to offer three years ago. The fridge, stove, and microwave have all been broken at some point within this time frame. It was difficult and frustrating to contact Kitchen Aid and have their technicians come fix the appliances in a timely manner. I don’t leave bad reviews, but I had to here considering how much money I invested in the appliances.

I am SO angry!! We bought the worst refrigerator/freezer on the market. Model #KRMF706 ESS01 at a price of $3800. This clunker has broken down 100 (+/-times). Thankfully we have an extended warranty. The inconvenience of its breakage is unbelievable. Now 2 days before Thanksgiving, the icemaker stopped working AGAIN, the freezer is warm and items are thawing AGAIN and today, to cap it all off, the lights inside the unit are out AGAIN. I'm using a flashlight to see inside. This is beyond a lemon. We expect a new unit--BUT NOT THIS MODEL.

We bought a five door, $3500 KitchenAid refrigerator for our new build. The freezer stopped holding its temperature after seven months. It took a year of repeated service visits and no use of the freezer for the then extended warranty to promise us $2860 as a refund. The refrigerator was a lemon. KitchenAid does not stand behind their products. Some of the service people said quality had gone downhill during and after COVID.

Ordered a 42” KitchenAid built in refrigerator, cost just under $10,000. It took nearly 3 months to arrive and when it arrived it was too wide for the opening. The new refrigerator replaced the older KitchenAid refrigerator and was supposed to fit the same opening as the old. Had to increase the cutout opening size, big headache. Overall quality is nothing like the previous fridge! Last but not least, the protective plastic that goes on the exterior surfaces could not be completely removed. There is fragments of the plastic around the ice and water dispenser where it tucks under the door surface. Looks terrible!

My review is for model #KRFF577KPS02. The refrigerator was installed on 9/2023 and is developing rust around the water maker. I contacted Whirlpool support and they sent Paradise Appliance to come out as part of their partnership with Whirlpool. I was charged $149 for them to tell me nothing is wrong and that it is cosmetic. What is amazing is the tech told me that this is a flaw and the water drips into tray and then is seeping inside through the screws. He said from his inspection that the door is probably rusting on the inside and this has been going on for a while. But in his report he states no issues and cosmetic.

I purchased an appliance set. The dishwasher seems fine but the refrigerator and stove are expensive junk. The quality of the metal is like the tin toys they made in the 60's. The "Counter depth" fridge is no better than any other if not cheaper. The freezer door is pre broken.

I bought a brand new KitchenAid french door refrigerator 54 weeks ago and the compressor died!!.. I have been waiting 2 weeks for a part to come in. How is it a common refrigerator part is unavailable? KitchenAid used to be made in the US but now they are made in Mexico (check sticker inside). I refitted my kitchen with all new KitchenAid appliances and have had service on all of them (my dishwasher was unfixable so I upgraded to a Miele). Very disappointed in the quality of this once great and reliable product.

We’ve had our KitchenAid side-by-side counter depth stainless steel refrigerator for over 19 years. Eight years ago I decided I wanted a pull out freezer drawer type of refrigerator so we bought an LG. Good grief that thing has been repaired I can’t tell you how many times. And it’s only eight years old. This morning everything was thawing again. We went right down to Home Depot and bought another KitchenAid. The first KitchenAid we bought I had put it in a spare room and it still works like a charm. I would highly recommend a KitchenAid refrigerator. And while we’re at it, when we had the house built 19 years ago, we also had a KitchenAid dishwasher put in and a KitchenAid cooktop. They both work like a charm still as well.

I bought a fancy 5 door fridge that looked very impressive. Grey interior with built in LED shelves. Was dazzled by the looks. Got it home, it froze all my tender greens (no matter what anyone did). Failures started to occur nearly immediately after that. Manufacturer replaced the unit when the compressor failed. I made sure to buy the extended warranty (thank GOD!). The second fridge had several failures within that warranty period and then a few thereafter. At 7 yrs and very frustrated, ($6000.00 fridge + extended warranty + tax =$7000.00, not incl o.o.p. repair costs). The fridge needs $1400.00 in parts alone to repair now. The new cost of the LG fridge that is replacing it is $1500.00 c/w 5yr Costco extended warranty. If you discount my aggravation. All I can say is do the math!