KitchenAid Refrigerators Reviews

Over the past 50 years we’ve had several Kitchenaid appliances and been very happy until we purchased a 23 cu ft side by side with water and ice in the door. The ice maker started cutting out and finally quit all together. The repairman came out and saw that the zip tie had cut the wire that runs thru the refrigerator up into door. He said this is a manufacturing flaw and has seen this before. In order to fix this problem for the ice maker you must replace replace the door at a cost of $800.00. I contacted Kitchenaid but they refused to do anything about it or take any responsibility even though it’s a designs flaw. I’m so disappointed in this company and their product and their lack of any attempt to help in this situation of buying a $800.00 door to replace an ice maker!

Purchased a brand new Kitchen Aid Refrigerator model- KRMF706ESS05. It started clicking noise after 15 months and ice maker not working. We called customer service because there was a recall on that model due to frost built up. We stayed on the phone (on hold) for 2 hrs. Then I was instructed to leave number for call back. Six days later, we have received no call back. We will be required to pay for a service call- because of the horrible customer service from Kitchenaid/ Whirlpool.

Purchased a KitchenAid French door counter-depth refrigerator in 10/23. On 11/19/25, the refrigerator stopped working, spoiling all my food the week of Thanksgiving. I had to have a appliance repair company out to check the fridge, which takes a week to get an appointment, so I had to purchase a new refrigerator in the meantime. I was made aware that the sealed compressor unit was not working and to call KitchenAid due to it is covered for up to 5 years for parts and labor. I spent hours and several attempts to contact customer service and being transferred more times than I can count. I will certainly not be purchasing another KitchenAid product since it stops working after 2 years and is a nightmare to try and get a customer service representative on the phone.

It's a great fridge, but their "stainless" steel is covered in rust, after three years. It came new with our house, but I would not buy another one, nor recommend it to anyone, based solely on the poor quality of materials. And that's only the parts I can see.

Our KitchenAid appliances have been solid in performance and our preferred style of appliances. Their Customer Service is HORRIBLE, and we will never be purchasing another one of their products. I had a question about our microwave, and have been on hold for over an hour, both on the phone, and on a "chat".

Really bad experience. After investing $3000+, the ice maker stopped working, and when calling customer service, their main goal was to sell me the extended warranty instead of trying to help fix the problem. Plus, you have to spend over an hr to talk to someone. After forcing me to buy an extended warranty, they still didn't help fix the problem, couldn't schedule the service for me and still suffering to talk to someone. I have been with LG for 10 years without any issues. This is so ridiculous to be suffering like this after spending +3000$ on a refrigerator.

Purchased a KitchenAid refrigerator (french door/multi-drawer) and had it delivered 9/12/2025. Approx. 10/27, the ice maker stopped working. We called for service and slowly watched the freezer completely fail and the fridge slowly warm and spoil food. The earliest the technician could come was 11/10. He was here less than 10 minutes and said there was a leak in the coolant and the compressor failed. We have had to rely on a deep freezer (Used, old, but trusty), beverage fridge and mini fridge along with coolers and ice to preserve what we could. But we lose over $250 in food spoilage.

Don't ever purchase a KitchenAid refrigerator. They may be stylish (I chose mine because I like the handles and the dark grey chrome), but they are the worst to clean! They must have been designed by someone who has never cleaned the interior of a fridge, and the freezer with drawers is even worse. The bottom drawer of the fridge has loads of components that trap crumbs and have to be removed to clean. The freezer drawers need a special gadget (which the repairman happened to have) in order to come out, so cleaning the drawers and freezer interior is super awkward. I would never purchase a KitchenAid again.

Now on our third KitchenAid refrigerator in less than 7 years. Luckily we purchased the extended warranty from Lowe's (1st time) and Home Depot (2nd time). Love the look, but the first refrigerator kept leaking into the middle drawers after about two plus years. Warranty company called it a lemon and gave us our money back for the refrigerator. Since we liked the model, we purchased a second one of the same model (Model # KRMF706ESS) a five drawer style.

The worst. The biggest scammer. The worst quality & most expensive parts that breaks soon. Even new ones just works few months. Whenever my family and my friends bought Kitchanade Appliances works only few months or less. Some parts around $1000 plus $300 labour. Not worth it all.

I purchased a 23.8 counter depth refrigerator in Aug 2020 that cost 4700.00. Sept 2025 it was no longer maintaining its temperature. A service call was performed and we were notified that the compressor no longer worked and the repair would be 1800.00. I called customer service and I was on hold the first time for 2 hours prior to speaking with anyone, then transferred to 3 other departments that could not assist me. I was transferred to the fourth department that had a recording saying it was closed. I called again the next day, again on hold two hours then requested a call back that took another two hours. They stated the only thing they could offer was a 20% coupon on a new appliance that needs to be purchased within thirty days. I just want to say I am so disappointed in KitchenAid. I have believed in your products as my entire kitchen had KitchenAid appliances.

Zero stars should be an option. We purchased a KitchenAid side-by-side refrigerator in July 2024 that was delivered Aug 1, 2024. For the first few months everything seemed fine. Then we noticed that the temperature was rising on the refrigerator side, frost was building up and the bottom drawer was frozen shut. We manually defrosted it, and that seemed to help, temperature returned to normal for a few months. Then the cycle repeated. In July 2025 we filed a claim through the 1-year KitchenAid warranty, noting that the auto-defrost was obviously faulty. They scheduled a repair - which was 2 weeks out. The repair tech came and did another manual defrost and declared it good to go.

I have to give this piece of junk a star but zero stars better describes it. Purchased in October 2023 and had issues.. The ice maker was just replaced and now it is leaking water inside the fridge. A complete piece of junk. KRMF706ESS0

KRMF706ESS01 - 36" Multi-Door Refrigerator 25.8 cu. ft Stainless Steel. We have had this product since 2019 and as I write this review it is on its last legs dying a slow death. We are anxiously hoping that it hangs in there until our new Bosch is delivered. Since the beginning, we have had problems with lights, cooling and the ice maker. We have replaced the ice dispenser auger motor twice. The last time a tech came out to repair the ice maker his fix after two hours of work was "I can replace the door with the water dispenser and ice bin for approximately $1,000 but I cannot guarantee that it will fix the problem." While it still made ice the door dispenser was dead. Finally it stopped making ice and it was time to replace the without spending another nickel. In fact there is a class lawsuit on just these problems - **. Physically, it is a great product. It is too bad that it does not function properly.

I have a Kitchenaid refrigerator model KRMF706ESS01, 36 Inch, 5-Door, French Door and it is a piece of junk. It is 4 years old. All of the following repairs were after the warranty expired. First some of the lights went out. A number of these lights are in series, like the old Christmas tree lights. So, you have to go from light-to-light to find out which one is bad. I had a repairman put in a new light. A few months later the lights went out again. I bought an LED bulb and found the bad light, replaced it and they worked again. A couple of months later they went out again. I couldn’t find the bad light, so I just gave up. Then the temperature control for the vegetable/meat drawer went out.

Do NOT buy a KitchenAid product. You will regret it. I spent $3,900 on a KitchenAid refrigerator in April 2024. I’m three months out of warranty and received a $803 bill to repair it. I came home to a puddle of water on the floor. The ice had melted and the fridge had stopped cooling. If you want anything covered, you have to use their service which takes a week to get someone out there. Thinking surely with it being three month out of warranty, they would cover something or some parts would be covered for more than a year. Not so.

Our KitchenAid fridge often stopped working. We finally figured out (on our own) that when the ice maker was full and the sensor kicked in to stop production, the whole unit shut off. The solution was to shut off the ice maker manually before it filled up. Honestly, no more outages so far.

Updated on 11/06/2025: We paid $150 to a certified KitchenAid technician to come and look at it. He said to try changing the supply hose to a PVC style and to put a specific filter in. We did both of those things in the black flakes continued. He said your only other option was to change the whole door on the refrigerator. I presented this to KitchenAid because the refrigerator was only 2 and 1/2 years old when this started and they basically said, "We can't help you." I have 51 rental units and there will never be any appliances in there from Whirlpool KitchenAid or Maytag because they're owned by the same company and I've put the word out to 80 landlords that I have in a text message group.

As a mom, wife, and caregiver of a parent who lives with us, I rely heavily on my kitchen appliances to keep our household running—especially our refrigerator. So imagine my massive disappointment (to put it gently) when our brand new $3,000 KitchenAid French Door Refrigerator (KRFC704FPS) stopped working just six weeks after installation. That’s when the real nightmare began. It took one week for KitchenAid (Whirlpool) to send out an authorized technician—just to confirm it was broken. Then we waited another week for parts, which, we were told, weren’t even available in the U.S. at the time and needed to be ordered. They could not be overnighted because they weren't even in the U.S.

If I could leave -stars I would. Kitchenaid refrigerator model Item #: 247028|Model #: 98517. Standard-Depth 27-cu ft 3 -Door French Door Refrigerator with Ice Maker with Water and Ice Dispenser, stainless. Ordered in May from Lowe’s has never worked correctly and still to this day in August we have no working refrigerator, no refund, no approved return or a repair of our fridge. Lowe’s says it’s a kitchenaid manufacturer issue and kitchenaid says they need to keep sending service companies repeatedly to fix the issue instead of authorizing a replacement or return. Getting a kitchenaid representative on the phone is virtually impossible. We bought a 3 year warranty and paid $3,500. and have not had a fridge for months.

I purchased a refrigerator, model KRFF577KPS02, delivered on 7/5/24. On 6/16/25, I returned from vacation to a puddle on the floor where the ice had melted and the refrigerator wasn’t working. I called the following morning and was told they would send someone out the following week. When I questioned why it would be so long, I was curtly told to call the repair company myself. When I did, they came out the next day. The technician said he was surprised that it had lasted as long as it had because the compressor on this model was known to fail. He ordered a new one and said it would take two weeks for the part to come in.

Less than 7 months 2 repairs for Kitchenaid Refrigerator model KRMF706ESS05. Same problems, ice maker not working, lights not working code showing door is open when it is not. Annoying alert noise. Wheel broke off freezer door. Service sucks may take 3 weeks to get a repairman. This is a red flag that there are so many bad refrigerators needing Service. My 2nd service visit is tomorrow, with same company. I will never purchase another Kitchenaid. They can not even give me one free. It will be too costly dealing with Service. Do not ignore all these bad reviews, they are REAL!!! A piece of JUNK!!!

Our prior KitchenAid refrigerator gave us no problems over the 16 years in service, so we purchased a second KitchenAid side-by-side as a replacement. The quality was not as good as the first one. The doors do not meet flush with one another, the drawers were not on wheeled slide frames instead rest on plastic rims, they removed the freezer and refrigerator temperature read out, so we had to purchase a separate temp gauge, and the ice-maker over-fills the dispenser.

Attempted to call KitchenAid consumer relations 7x. Transferred 3x- helps over 2 hours, hung up on twice, put in number for call back, no call back 2 days. KRMF706ESS04 Refrigerator just 3 years old falling apart. The front of the glass shelves are falling off and the icemaker has clogged and not functioned properly since the beginning. Unable to get anyone in customer support to help.

Extremely disappointed with KitchenAid/Whirlpool. I bought a refrigerator that started having mechanical issues within the first 4 months. Since April 2024, KitchenAid/Whirlpool sent a technician EIGHT times to repair the same exact issue. It was never resolved. Now, instead of replacing the clearly defective unit, they’ve let the warranty run out and are offering to sell me another appliance at a “discounted” rate. Seriously? After eight failed repairs and months of inconvenience, they want me to spend more money with them? This whole experience has been frustrating and exhausting. KitchenAid products might look nice, but the quality and customer service have been a total letdown. I expected better—and I want others to think twice before buying from them. I want a proper resolution: REPLACE THE UNIT!

Purchased an air fry microwave and the fry basket and baking tray did not come with the microwave. Have contacted KitchenAid by phone and email. No luck after. Now on the second month. Will keep trying but this is such a challenge. Cannot use all the features!!

Worst refrigerator ever, it completely doesn’t work in less than two years. We’re gonna throw it in a trash dump now. There is no help, just very expensive junk. Please don’t waste your money for this.

I purchased Model # KRFC704PS06. It is a lemon! It is the KitchenAid French Door model with Wood trim on the shelves in January of 2024. 3 months after purchase, the compressor went out and here I am 1 yr 1/2 later, and the fridge has gone out AGAIN same issue, not cooling and now making a loud noise that I can hear throughout my home.

I bought a $4000+ Kitchenaid refrigerator at Best Buy. Less than 2 years the ice maker stopped working, I call kitchenaid, all they tried to do is sell me service plans, no help nor troubleshooting tips!! Unbelievable! Never buy a kitchenaid refrigerator!!!

I moved in this house that I already had a refrigerator. I was surprised to see it was a KitchenAid because it was so beautiful. Everything about it was smart. It had handles that resists fingerprints. The icemaker was in the refrigerator, not the freezer. The freezer was big. I need a bigger, freezer not refrigerator. Makes very little noise, super efficient with his double doors. All this time the salespeople steered me to LG and Samsung because they make the biggest profit from them. They told me that all refrigerators were made in China. Not this one. They told me they were cheaply made. Not this one.