KitchenAid Refrigerators

We purchased a new Kitchenaid Refridgerator Freezer with an ice maker built into the left door of the fridge. Purchased in 2019, we are already on our 3rd ice maker for the unit and are waiting to have a 4th one installed soon. Yes, that is an average of one per year. And at a cost of $450 each, it is quite unreasonable and downright unacceptable when we paid so much for it to begin with. For a product made by a company name we thought we could trust, we have been very disappointed. After five years of replacing ice makers, we will have paid out more for just the ice makers than we did for the original unit. Whirlpool/Kitchenaid should be ashamed of selling such terrible products, and I have not even mentioned how many of the LED lights we have had to replace.

KitchenAid 26.8 Cu ft capacity Refrigerator Compressor stopped cooling after 6 months of use. KitchenAid tried to utilize their old design Compressor and Filled it with the new federally mandated refrigerant, and found out it won't work. KitchenAid knew they had a problem but kept producing Refrigerators. Now they want to open the sealed unit that holds the Compressor and install a newly designed Compressor, they want to try to reseal the circuit in the customer's kitchen. I am a retired Aerospace Engineer and there is no way I would sign off on such an undertaking. Repairing and resealing a sealed circuit should only be attempted in a certified clean environment. Any contaminants encapsulated in a sealed unit will likely result in premature Compressor failure. KitchenAid refuses to let me speak with anyone but the Customer Support opperator. We want a new refrigerator built in a controlled environment.

This product was a total waste on monies. It only lasted 5 years and 3 months before the compressor went out. Model Number KRMK 706ESS01 Serial Number K74628313. Do not buy KitchenAID product. Bought at Best Buy for 3200.00. Now must buy another refrigerator.

This is supposed to be a high end product. The design of the side by side with exposed wiring is very poorly done. Opening and closing your freezer door will break the wires to your ice maker. The only fix- replace the door. Kitchenaid/Whirlpool and the service technicians say that there is no other fix. $1600 for the repair. But they will offer you 15% off of buying another one of their poorly designed products. While their limited warranty is supposed to cover cooling parts for the ice maker, the wires in the door are not considered to be a part of it, and the only way to fix it is with a new door. I've bought many of their products for the new homes that I build. I won't saddle my home buyers with this garbage any longer. Samsung, GE and LG will get our business moving forward.

Purchased all new KitchenAid appliances for our new home built in 2017. Having some issues with the refrigerator and had to have it serviced. First time ice for some reason was building up and water leaking onto floor. Few months later more leaking and appliance repair came and said this refrigerator was leaking and couldn't be fixed. Had to be replaced. Mold underneath in pan, compressor, etc, all functions were junk. Called kitchenaid to see if they knew of any issues with this model and took the company line of 1 year warranty. Have a 30 year old refrigerator in the garage that still works great so how does this high end so called quality product crap out after 6 years. Kitchenaid offered me nothing to help with a new one. Said I should have bought an extended warranty..Maybe they should extend their own warranty beyond one year since it looks like they are not getting very good reviews on this product. I can attest. Now I need to find a real quality product to replace this junk.

Purchase the 5 drawer Kitchenaid refrigerator, it does not work, the freezer does not keep the food cold, had to replace food a number of times. Replaced the icemaker auger motor, it just does not work at all. It constantly makes noise. Do not purchase this refrigerator, the customer service is terrible and there is no recourse to get problems resolved.

I special ordered my model KRMF706EBS05 refrigerator July 3rd 2022 along with a double oven, dishwasher and hood. Took delivery the end of August. The Refrigerator wouldn't run when it was plugged in. So they hauled off my working 32 year old Magic Chef and left me with a nonfunctional refrigerator for almost two months. The cabinet is not square so the doors will not align and the self closing drawers do not function correctly. The drawers are also crooked in the cabinet. It is not what I seen on the showroom floor! Repairman has been here three times now and told me the cabinet is tweaked! The Whirlpool rep told him if the fridge is cooling they will not replace it. Unfortunately I am going to have to contact a lawyer and report Whirlpool/KitchenAid to the BBB. I am absolutely disgusted with the customer service as well. You better have a couple of available to speak with someone.

Bought a KitchenAid fridge (model: KRFF507HPS02) and immediately it starting making an unusual knocking noise. Called for service as they offer a 1 year warranty, they finally sent over a technician after numerous emails and phone calls and videos showing the problem, they knew exactly what the issue was however tried to avoid repairing, they even had a technician review the video and stated it was normal....lol. Your fridge should not knock, loud constantly...To be honest it's embarrassing the sound. ANYWAYS, they ended up sending a technician over who also told me that there is nothing that can be done, they have a blurb in their manual stating knocking is normal. Do not buy on the basis that they will not repair their product. I am stuck with a $4000 fridge that sounds like it is playing the bongos.

I am incredibly frustrated with KitchenAid/Whirlpool. I bought a French Door KitchenAid refrigerator 3 years ago. The refrigerator broke down 2 weeks ago, after for service I am now being told that the parts needed (Evaporator and Condenser) are on backorder indefinitely (could be 4 to 6 months). KitchenAid does not care at all that I NEED a fridge, their solution was to rent one... I not only bought one of their premium refrigerators, I also purchased their extended warranty, none of this matters to them. Incredibly frustrated.

I purchased a built in KitchenAid fridge from Home Depot as a floor model and it never worked! Customer service refused to replace or repair fridge for a comparable model. They have left me hanging, and as a family of 5, KitchenAid had made my life very difficult. The service team said I had to write a letter to corporate headquarters to file a complaint. They can not even be reached by email!