KitchenAid Refrigerators Reviews

On Nov. 1, 2005 we purchased a new KitchenAid refigerator. On May 12, 2006 we woke up to a warm refigerator. We have had 5 service calls and 5 new parts install and still no refigeration. KitchenAid and Whirlpool consumer service dept are not helpful and refuse to replace the entire appliance. They say its repairable and guess at what parts are broken. I guess at some point they may find the problem, but a what cost to my family.

I purchased a new high end KitchenAid refrigerator in August of 2004. In February of 2005 it stopped working. The door that send cold air from the freezer to the refrigerator froze shut and the freezer back was coated with a large block of ice. It took three months to be repaired (under warranty). Quess what? Today, 4/1/06 it has done it again. I have a call in and we will see what happens. The thing is an expensive hunk of junk. I would never buy a Kitchen Aid applicance again.

Purchased a kitchenaid double oven when we remodeled our kitchen..it has never worked correctly..has been repaired and had replaced parts more times than i can count..Had to purchase an extended warranty just to keep using it...Again, it is not working.. Have requested a replacement ...we shall see

The refrigerator stopped cooling and then the freezer stopped working. We lost all food in the side by side unit. The result was that it took more than a week to get it fixed because we were told if it was not warnanty work, We would not receive priority. And then the part was $250 for a 3 year old side by side unit. This does seem to be a large expense for a unit that is susposed to be a top of the line product, and only 3 years old. And then to have to replace the entire cooling electronics, this seems to be a rip of on the consumers part. The part replaced is 220512rev.rel circut board

I have now tried just about every way to get in touch with these people, in the states and Canada, NO RESULTS. Can you get an answer for me? A copy of the letter is as follows.

We purchased a refrigerator from Kitchen Aid one year ago. We have had 4 repairs and are awaiting our 5th. We are very unhappy with this appliance that we spent $2800.00 for. It is a cabinet depth side by side mod. #KSCS25FKSS01.... Serial #SM 284590... Parts are constantly falling off of it. The lights after being repaired once are now blinking. The doors have condensation coming through them in 2 round spots... The water through the door works when it wants. The light covers will not stay on, etc....

My wife and I built a new home 5/2000 and purchased all KitchenAid appliances, including a built-in refrigerator for approximately $3500. 8/2001, the refrigeration went out, and was serviced by Guinco Services; a certified KitchenAid repair company. On 2/2003, the refrigeration went out again and some of the same parts including the compressor were replaced. Again on 5/2003, the refrigeration went out for a third time. 9/19/2003, the ice maker went out, and as of 9/28/2003, the refrigeration has gone out for a forth time as all frozen food has thawed. The refrigerator has a 3-year warranty which expired 5/2003.

Purchased a KitchenAid refrigerator in September 2002. Was told by sales person it was top of the line. I have since had 13 service calls on the ice maker. It is the one with the ice bucket in the door. The machine has jammed every week. A&E is the first service company to come out and there service was down right lousy… missing appointments, not having the parts on board, not ordering the correct parts, etc. Then I was told that Sears does the repair work also. Sears has been here every time they say they are coming. They have most parts on the truck and do an excellent job. BUT cannot fix the problem. They were here again this morning second time this month and replaced the main guts of the ice machine. Only to have it still not work.

We purchased a KitchenAid built-in refrigerator (KBLS36MHX) when we remodeled our kitchen in 2001. The refrigerator was placed in service in April of 2001 (after the final electrical inspection on our addition). The unit failed in July of 2002. A&E Factory Service was dispatched to repair the unit. They diagnosed a failed compressor and a heater pan and they replaced those components. This was not quick or convenient. They scheduled two appointments that they did not keep, forcing me to take time off from work needlessly. In any event, we called for service around the first of July and the unit was not repaired until July 27.

We purchased a very expensive ($2,145.00) refrigerator from KitchenAid on May 30, 2001 and during the last four months, we have had three service calls and as a result have loss over $200.00 in refrigerated food due to the failure of this product. So far I have tried unsuccessfully to have this product replaced due to the manufacturer’s unwillingness to satisfy my request. I'm forty-five years and have never heard of anyone having as many problems with a new refrigerator. I currently have a service contract, but my desire is to receive a full refund so I may buy another brand. I have a wife and three year to take care of and as a result of the continued failure of this product, I have loss over $200.00 in food. The service contract provides reimbursement for food loss, up to a maximum of $200.00. I'm afraid my losses will far exceed that amount due to the products continued failure. Please Help.

I purchased a KitchenAid refrigerator/freezer 12/95. Since it has been placed at my residence I have had a total of 6 service calls to fix a problem with leaking Freon. This refrigerator cost me $3649.00 and it is still not working up to par. The last service man informed me that they have problems with the leaking Freon on all these models, therefore I must have a lemon. I have gotten nowhere with the KitchenAid representatives and have found one woman to be quite rude. How would she like to live out of an ice chest for a week??? I would like to know if others are experiencing the same problem with this model #KSSS420DX00. I have lost on two occasions all the food in my freezer, had to remove every item and clean up ice cream that has melted. I have had to miss work to wait for repairmen. This has been very stressful on me.

The following KitchenAid Superba Model #KSRA25ILSS01 Serial #SM1748043 was purchased on May 23, 2002. The refrigerator broke down on May 26, 2002. Repeated services have been called in respectively on May 29, 2002, May 30, 2002, May 31, 2002, and June 3, 2002. KitchenAid not only sells defective merchandise they also have poor quality relationships with their clients. Not only is technical support insufficient they seem to lack the quality of telling the truth. Such as when service is scheduled and no technician to repair unit using lame excuses such as calling in sick with no backup. Then to clock in 30 minutes of servicing the refrigerator on the day of illness when he never set foot in the residence. Especially looks bad when the client was observing the Whirlpool KitchenAid service truck sitting outside the driveway. These technician lack all forms of technical expertise regarding digital equipment providing client with poor quality answers. Stating that if the CPU is at fault then the unit will be rendered inoperatable once the it shuts down. What kind of assinine reply is that? This refrigerator only works when it has been slapped hard from frustration before the CPU would allow the icemaker to generate ice. If KitchenAid knows that the CPU is defective initially why not provide your technician with the right parts to repair the unit rather than change all the brand new parts in it before you address the real problem? I am just waiting for this unit to cease all functions very soon. By the way it was manufacturered on April 19, 2002.

I purchased the top of the line KitchenAid refrigerator. It cost $4,000. It does not work. Not at all. I have not had a refrigerator for 2 months. Sears has been out to service 6 times in the last seven weeks. They have replaced parts 4 times. They say the unit is garbage and probably can not be repaired. Today, 4/19/01, I have now been told that the latest set of parts are on back order until 5/3/02, so another 2 weeks without a refrigerator. I get no satisfaction from KitchenAid except that they are sorry. Always they are sorry, but that's it. I have heard from Sears that there are a number of people out there with this model that does not work and that they can't be repaired. KitchenAid, I have heard does usually replace them after months of attempting to fix them. If anyone else is experiencing the same level of problems and pathetic service and is interested in filing or participating in a class action lawsuit, please let me know.

I took delivery of a KitchenAid, counter depth, side-by-side refrigerator/freezer. The freezer immediately began frosting severely and one of the motors made a terrible grinding noise. We have had Desears tech's out now 5 times. On the third visit they replaced the door seal, no effect. On the fourth visit they replaced the motor and used commercial silicon sealer on the door, which cosmetically looked like gunk. No results. Last trip the tech called Whirlpool techs (this was the second such call) and they promised they would get us an answer on replacement within 48 hours. That was on 3/14/02. It is now 3/22/02. I have called them 3 times and each time the customer service rep says it is still under review.

My wife and I recently purchased the refrigerator mentioned above and we are very unhappy. Before we bought, we called KitchenAid's pre-buy unit and advised them that we wanted a refrigerator that would look built in. They told us to buy a counter depth refrigerator, from the Architect Series. We have standard depth counters, 24 inches.They also sent us a brochure which showed the refrigerator looking as if it was built in.

I purchased KitchenAid side by side refrigerator from EBA Wholesalers and when I got the refrigerator hooked up, it was not working. Then I called EBA Wholesalers and they told me that I need to call KitchenAid. When I called KitchenAid, they told me that I need to get a technician out, before they can exchange it and I agreed on it. When the technician came, he told me that the computer board and some other part must be changed and that is why the refrigerator is not working. He also advised me that it will take some time to get the parts in.

I purchased a Kitchen Aid Model KTRS22K 21.6 cu.ft. refrigerator 5 years ago. For approximately 2 years, I have occasionally noticed small flecks of material in the ice cubes from my ice maker. I assumed these flecks were from my public water supply. However, in recent months, the flecks became flakes and larger. Because most of my appliances are Kitchen Aid and I consider myself to be an excellent customer, I wrote to the company for information. They informed me that the flakes were from the paint chipping off the inside of the ice maker, denied any liability and referred me to a repair facility. I was shocked! There was no concern about my family and I ingesting paint flakes for who knows how long, just a flat denial of responsibility.