KitchenAid Refrigerators Reviews

The icemaker in side by side fridge produces pieces of plastic in ice cubes. Contacted KitchenAid and Sears, and they both told me that the Icemaker has a 6 month or 1 year warranty (cant remember which); but I had the compressor changed out that same month under warranty. So I bought the same part NEW from a reputable KitchenAid dealer. When removing the old tray, I saw epoxy coating lifting from the aluminum tray, and under the bubbled up coating was green and brown slime. I put the new complete ice maker tray and control unit in, purged the water supply system and replaced the filter, cleaned out the ice bin and started making ice again.

I bought a new KitchenAid refrigerator, two door side-by-side, model no.KS RS251LBT02 in 2004. My refrigerator door would not close unless pushed tight, and every time I closed the freezer door the refrigerator door would open. I went to my salesman at Universal Appliances in Ottawa and explained my problem. He told me to check the top hinge, and to adjust it as required. I did check the top hinge, but there was nothing to adjust there. So I phoned him to report my findings, and he recommended a repairman who came within 24 hours and at a cost of $76.00; he told me that the bottom hinge assembly was worn out.

I purchased a Kitchenaid $5600 fridge/freezer in 2000. Currently this unit has been broken for 6 weeks while I wait for a part.

In the summer of 2004 I bought a Kitchenaid side by side refrigerator model # KSCS25INSS00 SER # SR2433331 Approx. a month ago the temperature started rising in the freezer and the door frame became very hot. Being a plumber I checked out the back of the unit and found the condenser fan not operating. I checked for power to the fan and there was none. Tracing the wires I found an electronic control board is supposed to energize the fan any time the condenser comes on.

What I am concerned about is the part or parts used from their company. It's specific for Kitchen Aid. I've had it replaced twice since I have purchased the refrigerator. This part needs to be revised. I had a great working Whirlpool refrigerator for 30 + years and decided I probably should buy a new one just in case of possible breakdown and food loss. I never had problem except twice with the ice maker and had to replace; otherwise the old side by side worked great.

Purchased a top of the line KitchenAid Side by side refrigerator in April, 2002. We have had nothing but problems with this refrigerator, Model #KSRA25FK, for which we paid about $2500. Overtemp alarm would come on regularly, service company replaced Control board at least 3 maybe 4 times in the 6 years, along with replacing condenser Fan motor and diffusers, on other service calls. This refrigerator runs all the time. The evaporator ices over regularly even though it is supposed to go into defrost.

In 2000 I purchased a KitchenAide refrigerator. The cooling system went out.The evaporator, the compressor and the heat exchange tube (all being part of the cooling system) went out. I do have warranty on the parts but not the labor. This company (Edgar's Appliance) was referred to me by KitchenAide. I'm inquiring as to why 2 hours worth of labor to repair my refrigerator's cooling system is costing me $1500? This just seems a bit absurd to me.

We purchased this supposedly high quality fridge Model#KSRS25ILWH13 side by side in 2004. In 2007, the flimsey plastic drawer pulls and drawers began to break and come off their slides. The Crisper in the refrigerator side and the top and bottom basket (wire w/plastic front and drawer pulls) in the freezer side. In addition, the veggies, in a supposedly environmentally controlled bin, started freezing periodically, as well as different food items in the refridgerator side. I turned the temp up on the refridgerator side and it works for a while until I have to turn it up again - currently 36 degrees.

I experience repeated failure of ice maker on my refrigerator; it has been repaired many times, including new door, and still does not function properly. Can get no response or customer relations' person at KitchenAid.

I purchased a Kitchenaid Superba refrigerator, model #KSRD251KBL03, serial #SM1236590. Since the purchase we have had repeated problems with it not keeping temperature and defrosting the freezer very frequently. We have called the company about it. While it was under warranty they stated that this particular problem was not under the warranty. Now it is not under warranty at all, and my husband is having difficulty even finding the replacement parts the company recommended. It has been a nightmare. They need to recall this. I have talked to many owners with the same problems.

I have a Kitchenaid fridge that is 2 years old and still under warranty with excessive noise (sounds like the sonar ping in a submarine). At the 1st service call from A&E Factory Ser. 9 mos. ago, the service guy said the noise was normal and nothing could be done. At the 2nd service call by A&E on 12/07 (different ser. guy), he said the noise is not normal and the worse noise he had heard. He ordered a anti-gurgle unit to try to stop the noise. It is to be installed on 12-27-07. We'll see/hear if it works. The service guy had no explanation, apparently this type of noise has been a problem with many fridge units, otherwise why would there be an anti-gurgle unit? If the anti-gurgle unit does not work, I'll demand a new fridge.

I purchased 48-inch KitchenAid refrigerator (model KSSC48QMS01) in Oct 05. In Oct. 07 the cooling failed in freezer and fridge. A&E factory service was dispatched for warranty repair. Could not locate freon leak and ordered a list of parts on 11/6/07. They told me to call to schedule repair when the parts came in. One part has been on back order since then--heater Pan 2259329. I called KitchenAid today and was told the part is still on back order and will not be in until Dec. 17.

I renovated a kitchen in 2001 and had all new stainless KitchenAid Superba appliances: fridge, built in microwave, a duel fuel stove and oven, and built-in oven and a dishwasher. Total cost about $15,000. To date I have replaced the dishwasher motor twice, the wiring harness on the freezer door twice, the circuit board for the stove/oven twice. Yesterday the microwave burned itself up and the clock on the other oven is dead. That's five for five appliances in the last 6 years. is there any kind of recall going on for this brand? I have given up on trying to go through KitchenAid as all warranties expired after a year. Anyway, the appliances are pretty. But don't get them if you actually want to cook or wash anything, or keep food cold. Someone should expose these guys.

I visited Sears and selected a Kitchenaid refrigerator model #KSRS25RSWH priced at $2199.00

My refrigerator is only 3 years old and I have had problems with it since March 14th 2007. And I have been without it since Sept 19th 2007 and they (A&E Service) say can't fix it till Nov 2nd 2007. They have been out 5 times already going on 6 and they have replaced the mister, control panel, mother board (which they order twice and now they say it's the compressor motor. I had bought a extended service agreement and it doesn't seem to help. KitchenAid says all they can do is let A&E Service has to keep replacing parts till they fix it. They won't consider the lemon law. Still no refrigerator and who knows when or if it will be fixed!

Two years ago this coming Novemeber, my wife and I decided to build our first house. We wanted a gourmet kitchen and decided to put top-of-the-line appliances in our home. We chose Kitchenaid primarily due to the reputation, look and quality (supposedly). Side-by-Side Refrigerator, Wall Mount Electric Convection Oven, Microwave, and Dishwasher all in black. Within the first year the icemaker in the fridge had to be replaced due to a defective motor.

We bought a 4-year old home five years ago. During the next four years, the ice maker on the Kitchenaid side-by-side refrigerator/freezer failed twice. Both times flooding the wood floor and requiring refinishing, once causing damaged to the ceiling of the finished basement and ruining a $2000 wide screen TV. Worse, nine months ago, the refrigerator stopped working entirely.

A month ago we bought a new side-by-side stainless steel kitchenaide refrigerator. Now there are cracks in the back and sides of the interior walls of the refrigerator. We called for service, which was prompt, but the repairman needed to send for a repair kit.

I purchased a KitchenAid refrigerator model #KSRL25FRSS at a cost of $1,800. Just after the first year, the ice maker wouldn't work. The repairman said KitchenAid had produced a part to fix this problem. A heated fill tube for the ice maker was installed...at my expense. Now 1 year later, the fan motor for the compressor has gone out.

We remodeled our kitchen in 2000, buying what we thought were quality appliances, trying to avoid repair issues. Interestingly, the KitchenAid Superba refrig. has NOT been a quality refrigerator. We special ordered the model made to accommodate cabinetry pieces to match the kitchen cabinets only to be told by the repair people that the extra weight on the door from the wood cabinetry caused the door hinges to break, which we had to replace. He further suggested we shouldn't put heavy items in the door such as milk, sodas, etc because it's too much weight for the door.

We upgraded our appliances in our new home, purchased April 2003. Or so we thought we upgraded the appliances. First, the panel on our stainless steel refrigerator door had a big warp mark in it, it was replaced several times and we were finally told it was a flaw due to where the interior butter dish pushes on the door.

My wife & I purchased a new KitchenAid side by side (11-06-04) when we bought a new home . We thought buying a highend fridge we would get quality - wrong!

I am going to have my 7th service call done on my not even 2 year old side by side Kitchen Aid refrigerator (KSR525CNBL00) next week. Last week I had a service call (A&E Service) on my refrigerator due to freezing in the refrigerator area. I got home from work last night (less than 7 days after the service call) and all my fresh food products were frozen solid and the reading on a thermometer in the unit is reading 25 degrees.

Two canaliever shelves in my fridge $2600 cracked and now have broken. I have only had it 18 months.

We bought a KitchenAid side-by-side refrigerator in Sept. 2002. I have replaced the ice stripper 4 times in 5 years. I contacted KitchenAid three times and asked on the first call if there was a recall on this ice maker. The other two calls I was told by the customer svc rep there are no recalls...when I spoke to the supervisor, I was told the unit was out of warranty and any replacement parts would be at my cost.

After 5 years our $2600.00 refrigerator stopped working. Temp in freezer and other part went to 72 degrees. We transferred our food to 3 neighbor houses and was told by the repair people when we called on March 26 that the earliest date for repair was April 4, 2007.When we called everyday to the service and complained they kept promising that someone would be there to repair it because we kept calling and begging them to come out.

Will never buy KitchenAid appliances again based on our experience with Superba side-by-side frig/freezer. Frig side failed AGAIN today. The digital temperature indicator shows the temperature desired, not the current temperature inside frig. There's no warning that temperature is in the 50's until foods/beverages are obviously not cold to the touch.

I have called Kitchenaid several times about a problem with a side by side frig/freezer. Purchased the unit in 2004. The ice maker quit working 18 months later. The repairman cut the water supply line claiming the water supply for the ice maker was clogged. Nothing happened. Next, he changed the solenoid for the water line distribution. Still no ice. Now there is water leaking into the back of my freezer.

I purchased a KitchenAid refrigerator #KSCS25INSS in the spring of 2006. I am waiting for the fourth icemaker to be installed. The tech from the store I purchased from said KitchenAid has a defective thermostat on the icemaker. I have not had one cube in month.

We purchased a built in kitchenaid bottom-freezer refrigerator on 7/2/05. My husband and I were remodeling the kitchen and wanted a quality built in refrigerator for our kitchen. We purchased the 36 architect series from kitchenaid with the feature to put the wood panels. From the very beginning we have had nothing but problems with this refrigerator. First, the handles to the doors arrived damaged after numerous attempts to solve the problem we got the handles we wanted. Then we noticed a loud gurging sound with the refrigerator. We have had the technican out here many times. No has answer. Now the overtemp light is going off at night. Do not know if my food is in danger of spoiling have called kitchen customer service and I am not getting anywhere with getting this repaired or replaced. My only option is sue Kitchenaid. Paid almost $5,000.00 for this piece of junk.

We bought a Kitchen Aid top of the line side by side with water and ice fridge two years ago. We experiences problems with large long white hanging particles in our water. The serviceman said it was due to the coils being too close to the tubing which would heat up the water and cause bacteria. They replaced the fridge saying that the newer model had fixed the problem. The newer model is now doing the same thing. The service person when called explained that they no longer had this problem under warranty and we would have to pay for any repairs, even then they couldn't guarantee this would fix the problem. We couldn't serve the water and certainly were not going to drink it if it contained bacteria. The service person guaranteed us that we could still drink the water however if it were him, he wouldn't. He said it was a town water problem and it was only plant life.

I bought a KitchenAid refrigerator in July of 98. I thought it would be a good one. I had it fixed in July of 03. The dryer tube went out. Now in July of 06, it has completely gone out. It was under a 10-year warranty but the repair man Pioneer Appliance, said it would cost me from $200 to 250 for labor to fix it. I want KitchenAid to know how sorry their product was. Refrigerators should last a lot longer than 8 years. I had to pay $60 to have the man tell me it was not worth fixing. I went to Lowe's and bought me another refrigerator. I feel I got very poor service from this refrigerator. I feel KitchenAid should reimburse me the $60 for selling such a sorry product. We had to go out and buy another refrigerator and we lost some food because of this.

Bought a KitchenAid Side-by-Side Refrigerator from SEARS in March 2002. (Model # KSRA25FKSS00). Replaced Ice Maker tubing in 2002 (Under Warranty) as it clogged when the water line froze and the repair technician told me It's a bad design and everyone will need to have this replaced. Now it's 2006 (July) and for about 3 months my refrigerator would get warm, then miraculously get cold again (Each time it got warm, I got an alert via the Over Temperature button).

Purchased Kitchen Aid Stainless Steel Appliances 2003. I have had nothing but problems with each appliance. Dishwasher has been serviced 3 times for water not draining,water not getting hot enough, dishes not being cleaned,and bad odor. Refrigerator ice maker will not dispense ice and still will not dispense ice.Stove top had to be replaced because one of the units cracked.

On Nov. 1, 2005 we purchased a new KitchenAid refigerator. On May 12, 2006 we woke up to a warm refigerator. We have had 5 service calls and 5 new parts install and still no refigeration. KitchenAid and Whirlpool consumer service dept are not helpful and refuse to replace the entire appliance. They say its repairable and guess at what parts are broken. I guess at some point they may find the problem, but a what cost to my family.

I purchased a new high end KitchenAid refrigerator in August of 2004. In February of 2005 it stopped working. The door that send cold air from the freezer to the refrigerator froze shut and the freezer back was coated with a large block of ice. It took three months to be repaired (under warranty). Quess what? Today, 4/1/06 it has done it again. I have a call in and we will see what happens. The thing is an expensive hunk of junk. I would never buy a Kitchen Aid applicance again.

Purchased a kitchenaid double oven when we remodeled our kitchen..it has never worked correctly..has been repaired and had replaced parts more times than i can count..Had to purchase an extended warranty just to keep using it...Again, it is not working.. Have requested a replacement ...we shall see

The refrigerator stopped cooling and then the freezer stopped working. We lost all food in the side by side unit. The result was that it took more than a week to get it fixed because we were told if it was not warnanty work, We would not receive priority. And then the part was $250 for a 3 year old side by side unit. This does seem to be a large expense for a unit that is susposed to be a top of the line product, and only 3 years old. And then to have to replace the entire cooling electronics, this seems to be a rip of on the consumers part. The part replaced is 220512rev.rel circut board

I have now tried just about every way to get in touch with these people, in the states and Canada, NO RESULTS. Can you get an answer for me? A copy of the letter is as follows.

We purchased a refrigerator from Kitchen Aid one year ago. We have had 4 repairs and are awaiting our 5th. We are very unhappy with this appliance that we spent $2800.00 for. It is a cabinet depth side by side mod. #KSCS25FKSS01.... Serial #SM 284590... Parts are constantly falling off of it. The lights after being repaired once are now blinking. The doors have condensation coming through them in 2 round spots... The water through the door works when it wants. The light covers will not stay on, etc....

My wife and I built a new home 5/2000 and purchased all KitchenAid appliances, including a built-in refrigerator for approximately $3500. 8/2001, the refrigeration went out, and was serviced by Guinco Services; a certified KitchenAid repair company. On 2/2003, the refrigeration went out again and some of the same parts including the compressor were replaced. Again on 5/2003, the refrigeration went out for a third time. 9/19/2003, the ice maker went out, and as of 9/28/2003, the refrigeration has gone out for a forth time as all frozen food has thawed. The refrigerator has a 3-year warranty which expired 5/2003.

Purchased a KitchenAid refrigerator in September 2002. Was told by sales person it was top of the line. I have since had 13 service calls on the ice maker. It is the one with the ice bucket in the door. The machine has jammed every week. A&E is the first service company to come out and there service was down right lousy… missing appointments, not having the parts on board, not ordering the correct parts, etc. Then I was told that Sears does the repair work also. Sears has been here every time they say they are coming. They have most parts on the truck and do an excellent job. BUT cannot fix the problem. They were here again this morning second time this month and replaced the main guts of the ice machine. Only to have it still not work.

We purchased a KitchenAid built-in refrigerator (KBLS36MHX) when we remodeled our kitchen in 2001. The refrigerator was placed in service in April of 2001 (after the final electrical inspection on our addition). The unit failed in July of 2002. A&E Factory Service was dispatched to repair the unit. They diagnosed a failed compressor and a heater pan and they replaced those components. This was not quick or convenient. They scheduled two appointments that they did not keep, forcing me to take time off from work needlessly. In any event, we called for service around the first of July and the unit was not repaired until July 27.

We purchased a very expensive ($2,145.00) refrigerator from KitchenAid on May 30, 2001 and during the last four months, we have had three service calls and as a result have loss over $200.00 in refrigerated food due to the failure of this product. So far I have tried unsuccessfully to have this product replaced due to the manufacturer’s unwillingness to satisfy my request. I'm forty-five years and have never heard of anyone having as many problems with a new refrigerator. I currently have a service contract, but my desire is to receive a full refund so I may buy another brand. I have a wife and three year to take care of and as a result of the continued failure of this product, I have loss over $200.00 in food. The service contract provides reimbursement for food loss, up to a maximum of $200.00. I'm afraid my losses will far exceed that amount due to the products continued failure. Please Help.

I purchased a KitchenAid refrigerator/freezer 12/95. Since it has been placed at my residence I have had a total of 6 service calls to fix a problem with leaking Freon. This refrigerator cost me $3649.00 and it is still not working up to par. The last service man informed me that they have problems with the leaking Freon on all these models, therefore I must have a lemon. I have gotten nowhere with the KitchenAid representatives and have found one woman to be quite rude. How would she like to live out of an ice chest for a week??? I would like to know if others are experiencing the same problem with this model #KSSS420DX00. I have lost on two occasions all the food in my freezer, had to remove every item and clean up ice cream that has melted. I have had to miss work to wait for repairmen. This has been very stressful on me.

The following KitchenAid Superba Model #KSRA25ILSS01 Serial #SM1748043 was purchased on May 23, 2002. The refrigerator broke down on May 26, 2002. Repeated services have been called in respectively on May 29, 2002, May 30, 2002, May 31, 2002, and June 3, 2002. KitchenAid not only sells defective merchandise they also have poor quality relationships with their clients. Not only is technical support insufficient they seem to lack the quality of telling the truth. Such as when service is scheduled and no technician to repair unit using lame excuses such as calling in sick with no backup. Then to clock in 30 minutes of servicing the refrigerator on the day of illness when he never set foot in the residence. Especially looks bad when the client was observing the Whirlpool KitchenAid service truck sitting outside the driveway. These technician lack all forms of technical expertise regarding digital equipment providing client with poor quality answers. Stating that if the CPU is at fault then the unit will be rendered inoperatable once the it shuts down. What kind of assinine reply is that? This refrigerator only works when it has been slapped hard from frustration before the CPU would allow the icemaker to generate ice. If KitchenAid knows that the CPU is defective initially why not provide your technician with the right parts to repair the unit rather than change all the brand new parts in it before you address the real problem? I am just waiting for this unit to cease all functions very soon. By the way it was manufacturered on April 19, 2002.

I purchased the top of the line KitchenAid refrigerator. It cost $4,000. It does not work. Not at all. I have not had a refrigerator for 2 months. Sears has been out to service 6 times in the last seven weeks. They have replaced parts 4 times. They say the unit is garbage and probably can not be repaired. Today, 4/19/01, I have now been told that the latest set of parts are on back order until 5/3/02, so another 2 weeks without a refrigerator. I get no satisfaction from KitchenAid except that they are sorry. Always they are sorry, but that's it. I have heard from Sears that there are a number of people out there with this model that does not work and that they can't be repaired. KitchenAid, I have heard does usually replace them after months of attempting to fix them. If anyone else is experiencing the same level of problems and pathetic service and is interested in filing or participating in a class action lawsuit, please let me know.

I took delivery of a KitchenAid, counter depth, side-by-side refrigerator/freezer. The freezer immediately began frosting severely and one of the motors made a terrible grinding noise. We have had Desears tech's out now 5 times. On the third visit they replaced the door seal, no effect. On the fourth visit they replaced the motor and used commercial silicon sealer on the door, which cosmetically looked like gunk. No results. Last trip the tech called Whirlpool techs (this was the second such call) and they promised they would get us an answer on replacement within 48 hours. That was on 3/14/02. It is now 3/22/02. I have called them 3 times and each time the customer service rep says it is still under review.

My wife and I recently purchased the refrigerator mentioned above and we are very unhappy. Before we bought, we called KitchenAid's pre-buy unit and advised them that we wanted a refrigerator that would look built in. They told us to buy a counter depth refrigerator, from the Architect Series. We have standard depth counters, 24 inches.They also sent us a brochure which showed the refrigerator looking as if it was built in.

I purchased KitchenAid side by side refrigerator from EBA Wholesalers and when I got the refrigerator hooked up, it was not working. Then I called EBA Wholesalers and they told me that I need to call KitchenAid. When I called KitchenAid, they told me that I need to get a technician out, before they can exchange it and I agreed on it. When the technician came, he told me that the computer board and some other part must be changed and that is why the refrigerator is not working. He also advised me that it will take some time to get the parts in.

I purchased a Kitchen Aid Model KTRS22K 21.6 cu.ft. refrigerator 5 years ago. For approximately 2 years, I have occasionally noticed small flecks of material in the ice cubes from my ice maker. I assumed these flecks were from my public water supply. However, in recent months, the flecks became flakes and larger. Because most of my appliances are Kitchen Aid and I consider myself to be an excellent customer, I wrote to the company for information. They informed me that the flakes were from the paint chipping off the inside of the ice maker, denied any liability and referred me to a repair facility. I was shocked! There was no concern about my family and I ingesting paint flakes for who knows how long, just a flat denial of responsibility.