KitchenAid Refrigerators Reviews

We bought the 29 cubic foot french door freezer bottom fridge (KFIS29PBMS) in the spring, and have had nothing but problems with it. When we received the unit, the door baskets and wide drawer were broken. I called support, and got a very friendly agent who shipped out new parts. In July, we noticed a large ice block forming in the top left corner of the fridge. I called support again, and got an average agent that said it is a known issue that they are making a part for, however it will not be ready until November. Last week I noticed that rust spots are forming on the front of freezer door, AND a fan or compressor now clangs horribly when the unit attempts to cool. It is loud enough that we cannot have a conversation on the main floor without being interrupted. I called support again, and spoke with a very rude agent. They are sending out a service tech, however we are really disgusted with the lack of quality in this product.

Kitchen Aid Fridge model KF1S29BBMS00 (French Door w/ lower drawer freezer) - We bought our fridge in late June of 2013. It's now Early September and we've been without a properly functioning appliance for more than 2 weeks. Looking through the reviews, the prospect is daunting of waiting months to get this resolved.

I have 7.5-year-old KitchenAid 42 inch side-by-side and the main control board has failed. The part is not produced anymore and must be rebuilt; perhaps a month without service. Join me in a class action lawsuit, as customer service did not offer customer service. Visit my website and contact me to fight these **.

Apparently, we are not the only ones to have a computer malfunction in KitchenAid. Quoted 2-3 weeks and >$1000 for replacement. The computer needs to monitor temperature and signal adjustments. For a $1,000 you can get a computer monitor and align satellites! Why does a company think that their (former) customers should take responsibility for design flaws???????

Ongoing problems with cooling system. SO FRUSTRATING. I will NEVER purchase another KitchenAid product ever again! These products were reliable but have fallen off the wagon and have lost my vote. After doing more research, I've come to the conclusion that KitchenAid's quality has significantly declined. I am so disappointed in KitchenAid and the poor quality - LG and Samsung are looking good to me at this point! Stay away from KitchenAid appliances!

My three-year-old twin-door freezer is giving me many headaches and nobody seems to know what is going on or how to fix it. The problem is that about every two weeks, it freezes a cold air passage between the freezer and the refrigerator, blocking it with solid ice, causing it to make a stronger noise than normal and finally going into over temperature alarm since the refrigerator keeps going up in temperature. We have had the visit of two factory-trained technicians to try to remedy this problem but to no avail. Any clues???

KitchenAid Refrigerator Counter Depth Side by Side KSC23C8EYY02 - This pertains to a new Refrigerator purchased in January 2013. Condensation formed above the ice/water dispenser on exterior of original freezer door. New freezer door was installed last week (after 2-month wait). Now, new problems pop up - the ice maker does not produce ice. The electronic display is defective (light segments do not work) and the freezer is super-cooling. 3 different service companies have been here since last Monday and the problem continues. Why can't someone figure this out? A new ice maker is on order, a new display is on order and today, we are told that the heaters (supposed to keep water line to ice maker from freezing) may be defective. We have 4 months before our one-year warranty runs out and no confidence that we will have a functional refrigerator before then.

We moved into this house about 1.5 years ago which was equipped with a side-by-side built-in KitchenAid refrigerator model KSSC42KFS01. About every 4 months or so we noticed that the temperature in the refrigerator side of the unit was not staying at 36 F as programmed, but was rising to 60 F. The freezer side temperature was a steady 10 F. We found out that ice buildup at the bottom left side of the freezer was blocking the cold air from circulating from the freezer to the refrigerator side. We had to pull all the food from the freezer and refrigerator sections and melt the accumulated ice with a hair dryer.

Just had the service man leave the house after determining that my 5-year-old built-in KitchenAid fridge was not working because of a malfunction in a now obsolete computer board. Only option is to wait weeks for a refurbished board which may or may not work and for how long, no one knows. Not very much choice as this fridge had custom panels made to match the kitchen cabinetry and the panels will not fit any other fridge. After reading the reviews on this site I see that this is a very common problem. I have always purchased KitchenAid - thought they were reliable and reasonably priced - no more. Clearly KitchenAid is a brand name which stands for nothing in the way of reliability and durability.

I have a less than two year old counter depth ss refrigerator and the outside is starting to rust. On some spots it's pitted. The owner of Gedmens in Bath, Maine was no help at all. They said try wd-40. I tried e-mailing KitchenAid, no reply. I'll keep trying. (The first refrigerator they delivered was broken) Not happy with service at Gedmens.

I have a $2850 piece of fruit in my kitchen that is less than one year old. It's a lemon made by KitchenAid. I purchased the refrigerator KFIS29BBMS00 in brand new condition from a Texas appliance retailer in North Richland Hills in September of 2012. All was well until six months later, in March of 2013, the refrigerator stopped keeping the non-freezer items cool and ice was forming around the ice maker in the upper refrigerator, and also inside the door of the freezer.

I purchased a refrigerator from HH Gregg. My one year KitchenAid refrigerator broke down right before the warranty was up. They had to put in a new compressor - after one year the fridge was toast. It took me many calls to KitchenAid/Whirlpool to have them provide a reputable servicer. The first one, provided by HH Gregg (A&E Factory Service) took my fridge apart and left, never to return. The second, VIA Services came and fixed the fridge, but now after one month is it not working again. KitchenAid said it is no longer under warranty even though it is the same problem. NEVER buy a KitchenAid Whirlpool product. The company has no integrity and their products STINK! Stay far away.

My KitchenAid refrigerator is only 4 months old and the ice maker has already stopped making ice. It just stopped for no reason. Luckily, it's still under warranty so the repair man will be coming out next week but REALLY!?! The dumb thing is only FOUR MONTHS OLD. I am afraid of what will need repairs in the future after the warranty has expired. I didn't read the bad reviews before I bought ALL KitchenAid appliances and that included a dishwasher, stove, microwave and refrigerator. The repair lady told me to "Buy the warranty." She said they don't make things like they used to. Now you tell me... very disappointed in KitchenAid. They used to be a very reliable, high end company.

I had the same experience as others on this site when I tried to get the extended warranty repairman to fix the freezer that quit cooling. After replacing the evaporator fan motor, he determined that the HV Board #2252159 needed to be replaced. This control board is no longer stocked by Kitchen Aid and the board has to be removed and sent to a company to rebuild it, which takes several weeks. I will have been without a refrigerator for 3-4 weeks and Kitchen Aid will give no explanation or apology for not finding another company to manufacture the control boards needed to keep their 8-year-old refrigerator operating. The attitude of the Kitchen Aid customer service is that "there is nothing they can do" about the lack of replacement parts and they see no reason why they should be concerned about their inability to fulfill the extended warranty that they sold me. Do not buy any Kitchen Aid or Whirlpool product. The company has no regard for its customers or the reputation of their products.

We purchased this in 2011 and have had nothing but problems. The doors could not close properly so they had to change mechanism. The food freezes in the back of the fridge as well as in the vegetable drawer no matter where I place the temperature. What a horrible Fridge. It makes me sick to think I paid so much for this. I wish I had gone real high end and purchased a Miele or Sub-Zero.

In our fairly advanced years, my wife and I "Splurged" on a KitchenAid Refrigerator, Dishwasher, Gas stove, Warming drawer and a lot of other matching KitchenAid appliances and tools to complement our new kitchen. While a bit above our financial means, we purchased these based on KitchenAid's reportedly "High End" quality and reputation with the expectation they would very likely outlast us. The stove, while being a self cleaning model, quickly experienced a failed control panel and we were summarily told that we cleaned our oven too often and the ovens heat fried the high tech front panel electronics. "It’s fairly common". ARE THEY KIDDING? OVENS ACTUALLY PRODUCE HEAT? Who'd O' Thought!

I have had to replace my top light in my refrigerator twice already. Well today I opened the refrigerator to clean and once again smelled a burning plastic smell. Yep, looked up and the lights had fallen again and was melting the plastic that covers the top light. This is a huge fire risk.

We purchased new Kitchen Aid Appliances for a total kitchen remodel 3 1/2 years ago. We also purchased the extended warranty from the people who sold us the fridge (Kitchen Aid Counter Depth Refrigerator with French Doors), range, and dishwasher. Both the range and the fridge have had problems within 2-3 years of use. The range had warranty (from the extended warranty coverage) repairs 3 separate times! Now, the fridge's water valve stuck open and flooded the kitchen floor which is 3/4 inch tongue and groove maple hardwood. The extended warranty people (Repair Master) will only cover fridge repairs. (They deny they will cover any collateral damage.) We still have another year and a few months on the fridge's extended warranty which would take it to the appliance being 5 years old. The extended warranty people said we have to go to Kitchen Aid for help with the floor damage.

We had a complete kitchen remodel and after 3 months, I noticed that there were spots of rust on the finish of the dishwasher and refrigerator. I called the company only to have them appease me by sending me a stainless steel cleaner. Needless to say, no cleaner is going to take the spots away. This is a design flaw and has been noted in several blogs that tiny specks of rust have been found on KitchenAid products due to the brushes used in manufacturing the products. What do I do now?

For the last nine years I have replaced refrigerator parts every year. Most of the time it is the diffuser that needs to be replaced or ice maker will burn up and need replacement parts. I understand with the ice maker being used so much it will need parts every so often but every two years is a little outrageous. "Beware". Many other refrigerators use these same parts and more than likely have the same problems.

Completed kitchen remodeling approximately 6 years ago. Purchased all KitchenAid appliances for kitchen. Within those 6 years, ice maker has been replaced twice. Freezer quit working last year and was repaired at our expense. This year, refrigerator isn't cooling. Dishwasher door now falls open to the floor as it no longer has spring or whatever holds it up. Microwave had to be serviced a few years after purchasing and had to be totally replaced two years so as some element in it started burning. I will NEVER EVER buy another Kitchen Aid appliance.

Brand new refrigerator, stainless steel, is all rusted and KitchenAid will not replace or repair it. They say the "damage" is cosmetic and therefore not covered by warranty. It is clearly defective material. I have had the refrigerator for 5 weeks and it's been rusting since the day we plugged it in. We tried to clean it and deal with it ourselves before complaining, and when it finally became apparent that it was getting worse and worse, I called and was told it's not covered. I just bought it!!!! I will never buy anything again from KitchenAid, and I strongly suggest you don't either!

I purchased a KitchenAid refrigerator just over 1 year ago and have been having issues with the ice maker since about month 10. I just don't understand how consumers are left holding the bad end of the stick with products that are sub-par when we purchase in good faith and even purchase extended warranties. I was asked when I called for service of the same issue for the second time in about a month, if I had called the manufacturer to inquire about the issue. I quickly responded that this is the very reason that I purchased a 3-year extended warranty and that I consider this to be her/the company's job to investigate and find out and not mine.

KitchenAid 21.9 cu ft Refigerator - KBFS22EWMS. Two year old 22 ft french door fridge with bottom freezer is falling apart. Poor build quality, poor service. For over two months, the freezer portion has be experiencing a build up of ice. We defrosted (manually) and build up began again. Waited for over a month for service man to visit. Upon inspection, service noted two things: 1) thermal defrost coil was faulty and 2) fridge door seal needed to be replaced. Our fridge does not experience abnormal usage, two adults and two university students. Why does a door seal deteriorate after two years unless...... it's poor quality or defective... but no warranty?? (I have a 20 year old back of fridge in the basement, no problems other than it's almond in colour). Why does a coil not work other than it's defective or poor quality..... No warranty??? (I have a 25 year old deep freeze that still works).

In November of 2010, we had just finished our $18,000 kitchen renovation. Our $2500.00 side-by-side with freezer drawer on the bottom is a beautiful stainless steel. Was delivered and installed by Lowe's. That is when the fun began. After about 2 weeks, we noticed that the food in the freezer was soft to the touch but cold. We gathered the children and told them of the importance of making sure the drawer was closed all the way. After several days and several lessons in proper door closing procedure, I noticed that there was never any ice when I wanted a cold drink. I soon came to realize after the food in the top part of the new $2500.00 beauty became room temperature that there might be a problem beyond my children and proper door closing procedure.

I have a $2000 Hunk of steel that pees on my kitchen floor every 2 weeks. Apparently the drain is clogged. I have tried to get advice on how to fix it from KitchenAid but since I am out of warranty they wont help. Not even to give advice on the phone. Finally got someone on the phone today willing to help. She said to remove the sliding drawers in the freezer it takes two people and you have to remove 4 screws to get drawers out. This is a part you need to remove to clean behind them, let alone get to the drain to unthaw the ice in it. 2 people and 4 screws just to clean. Seems like there could have been a better design.

I bought my refrigerator in 2004 and started having problems right after the 12 months mark. The freezer would turn into a big iceberg. The refrigerator is warm and sweaty. First technician who came out said the board controlling the temperature had to be replaced for $300. Since the fridge started working properly again, I never replaced the part. After working on and off for several years, with me hammering ice from the inside of the freezer at least once every other week, now it totally stopped working. The freezer and all vents are completely frozen, including the vents in the refrigerator. The refrigerator is warm and moldy and I keep throwing food away. Technicians sent by KA hold me hostage in my own home with 4-hour window appointments and then show up out of that time frame and leave "sorry, we missed you" notes on my door.

Kitchenaid ktrs19k - The inside of the freezer burnt to a crisp around the light encasing. It melted the sides of the fridge and charred the side wall. This is very disturbing to know; this could have burnt down my house. Has anyone heard of this before? I, too, had a house full of KitchenAid and guess what? They have all been replaced. Now, the refrigerator is dead. NEVER AGAIN!

Kitchenaid KFIS25XVM - We purchased all Kitchenaid appliances for our new construction home. The dishwasher, microwave, stove and oven and refrigerator have all broken. The service department could care less. I will never purchase Kitchenaid appliances again and I suggest you purchase another brand as well.

My husband and I purchased a custom home in November of 2010. We wanted high end appliances in our new kitchen and have about $25K in KitchenAid products in our kitchen. The largest expense was our built-in refrigerator (model number KSSC42KVS). We paid $8,000.00 for this supposed high end refrigerator. 2 and a half years later, it sits completely dead in my kitchen. The past 3 months have been a nightmare. First, the ice maker assembly had to be replaced at a cost of about $400.00. The cheap plastic arm that closes the ice chute stopped working and allowed warm air to move into the freezer, then the compressor kicked in overtime trying to cool the compartment.

I bought my side-by-side fridge at Sears as part of a suite of new KitchenAid appliances. I had the kitchen in my 100-year-old house completely remodeled last summer, and the new KitchenAid refrig, dishwasher and range hood were the centerpieces. The refrigerator just fit under a new custom-made wooden cabinet (designed around it) and beside a custom-made cabinet with granite countertop. Price for the refrig: $2, 266; price for the kitchen remodeling: @ $30,000. I started getting letters from KitchenAid right after buying the products about buying an extended warranty. I figured that $2,000 refrigerator was likely to work for a good long time. (Of course, this was a very naive view of present-day appliance quality.)

I bought a KSCS25INS00 side by side and in its 3rd year of operation, the center wall between the fridge and the freezer started getting too hot to touch. When I bought the fridge from Sears, it stayed in their warehouse for one and half year (paid for) due to some family issue and therefore, when the problem happened, I was told it’s out of warranty. A technician checked it out and claimed the control board is bad. To my surprise, some time later, I was told KitchenAid does not sell this part anymore and I have to send it to some rebuilder for the tune of almost $500.00 plus shipping and of course, labor (about $875.00). I don’t think this a fair deal, to spend nearly $3000.00 for a fridge (I figured buying high end appliance will have fewer problems).

I bought a KitchenAid refrigerator 6 years ago from Contra Costa Appliance in Walnut Creek, California. The refrigerator stopped cooling. Contra Costa Appliance repairman came promptly. The control board has failed. KitchenAid has discontinued making the part and it must be rebuilt, which will take 2-4 weeks. I must be without a refrigerator during that time. Discontinuing parts for a 6-year-old appliance is UNETHICAL!! SHAME ON KITCHENAID!

I had an issue with the icemaker (not making ice). I called KitchenAid and technician came out. He stated he needed to order a part. We left for the weekend, came back and because the technician did not restart the refrigerator, we lost everything in the refrigerator and freezer. That was 3 months ago and icemaker is still not fixed.

Model # KSRD25F Door Bin Holder: Today, I contacted KitchenAid in regards to my refrigerator door cracking from the bin holder and around the outside of the door. This is the part that is made to hold gallons of milk and jars that are glass. I spoke to **, the supervisor, after I was told that the bins are covered for lifetime, but the holder that they sit in would not be covered. I read the label on the inside of the door and I quote, "KitchenAid is dedicated to providing quality engineered appliances that offer lasting value.” But that's just the beginning. “Our lifetime warranty on door bins is synonymous with long-lasting, worry free performance." This is what is right inside the door where you place the bins. I was told that I could purchase a new door by Ms. **.

Just about 1 year to the date we purchased this KitchenAid refrigerator, it started to leak water from the bottom every once in a while. Now 18 months later, this happens about once a week!!! The bottom of the freezer is like a sheet of ice, water all over my hardwood floors. I can see the front of the fridge. I shudder to think what the floor looks like underneath. I cannot believe that the useful life of a refrigerator is just 18 months. To think, the refrigerator I replaced was 18 years old and we never had a problem. We replaced to get stainless. What is upsetting is the engineers at KitchenAid know exactly what the "Mean Time to Failure" is on every single operating piece on every appliance they sell. Warranties are calculated accordingly. It disgusts me.

I bought a new KitchenAid refrigerator model #ksrj25fxms02 at BrandsMart on 2/20/11. After two years, the drinking water and ice out of the refrigerator odors are real bad. After doing all recommendations from KitchenAid, including changing water hoses, filter, cleaning, etc., the drinking water's odor persists, and there is nothing they can do. I don't recommend KitchenAid refrigerators to anybody.

The KitchenAid refrigerator we have is just over 1 yr old, 6 weeks over 1 year. With no warning, when opening the pantry drawer inside the fridge, the pantry drawer lid just dropped off - a piece of plastic (end cap) holding that lid just snapped off. My girlfriend had the same thing happen with hers and predicted this when she saw what we bought. I did not expect it to happen so soon (especially as we no longer have kids home), a mere 6 weeks past the one year mark!! Kitchen Aid calls it "cosmetic" as we still have a refrigerator though this lid piece can no longer be in place... I'm not happy. I first called a parts supplier and they knew exactly what piece it was as they are continually supplying this piece to customers as they know it to be "a weak design".

We have a 6-year-old Kitchen Aid (subsidiary of Whirlpool) built-in refrigerator. It is now longer able to maintain the appropriate temperatures, and the problem has been diagnosed by the Kitchen Aid authorized repair service as a defective control board. Unfortunately, Kitchen Aid (and Whirlpool) made or obtained these control boards from a factory in Japan that was destroyed by the Tsunami (this was over two years ago). Rather than sourcing this part from somewhere else, Kitchen Aid has decided to tell its customers that they are on their own. The only possibility seems to be to remove the control board and ship it to a company (Core Centric) in Illinois to have it refurbished. If the part gets lost, or damaged, or is unable to be refurbished, you are just out of luck. I assume this is the same situation for other parts in Kitchen Aid and Whirlpool appliances, as I assume the factory in Japan made more than just one part.

Last summer, my KitchenAid Refrigerator (not a year old) stopped working. After two months of repairmen being sent by KitchenAid (A and E Services) and numerous ordering of wrong parts, the refrigerator was repaired (or so I thought). Now this week, the control board does not work. A repairman came, and after two hours, the refrigerator still is not fixed. The required parts are supposed to come and be installed next Saturday. I paid over $2,500.00 for my KitchenAid refrigerator/freezer, and I have been totally dissatisfied with this appliance. I will never buy a KitchenAid product again. The KitchenAid representatives seem to lack any concern for this problem.

Our KitchenAid stainless bottom freezer refrigerator stopped working on 5/25/13. My husband called the warranty department on 5/28/13 (KitchenAid office was closed from 5/25 to 5/27). They asked him to fax/email the warranty info on our side and instructed him to call back 2-3 business days. My immediate response was "they are playing games". Perhaps we should just give up and buy a new one, no more KitchenAid... They finally gave us an appointment for 6/2/13. Who knows what's going to happen. Terrible warranty program. It's a refrigerator which is needed to keep food from spoiling and to store essential nutritious food for good health. Sigh... KitchenAid sucks.

We have refrigerator model KSS42QMX01 purchased in 2007 as part of a total kitchen makeover and the MOTHERBOARD went out this past week. The authorized repair company came out and diagnosed the problem but did not tell us that the motherboard had to be taken out and sent back for repair. On their return trip, they explained this to us and we had to totally shut the refrigerator down so they could take out and send the motherboard in for repair (their only remedy despite spending more than an hour on the phone with KitchenAid Customer Service). We were told that the board was produced by a factory that was wiped out by a tsunami (Japan, Thailand?) and they have not been able to find another source, thus their repair remedy is for you to take down your refrigerator and send the motherboard in for repair. This excuse has been levied to customers for at least 2 years, according to our repair service. This is their answer? This is the solution?

We purchased a KitchenAid refrigerator, bottom freezer, Model No D-KBFS20EVMS approximately nine months ago. The compressor failed over a week ago and we are still waiting to have it repaired. Unfortunately, neither the retailer nor the KitchenAid Customer Service can find a replacement part and we have been unable to pin down when we will be able to have the appliance fixed. We have been told it may be another week but at this point we have no confidence in the company or the retailer. We have had to purchase a dorm refrigerator in order to keep several medications cold. KitchenAid refuses to replace the refrigerator but they did offer us a $100 gift card, good for another KitchenAid purchase. We understand that any appliance can fail, even those that are rated as very reliable, but we do believe a company should back up their products. This was our first, and now last, KitchenAid purchase.

We noticed that the food in the freezer compartment was soft and upon further investigation, we realized it wasn't working. I called the company and was advised the repairman would be out the next day. I asked who they were sending. After the rep told me, I advised that the repairman they were sending didn't service our area. The rep wouldn't believe me so wouldn't look into it any further. That repairman called me the next day to advise me he didn't service our area. I called the company back and after 6 calls and my insistence that I speak to a supervisor, they advised they would send the repairman for our area but not for a week. The repairman came a week later and advised they would have to pick up the fridge and take it to the shop and that we would be without a fridge for another week. The fridge is only 10 months old and KitchenAid is arguing about the warranty on it. I am totally fed up and would not recommend them to anyone.

In May of 2007 I purchased several KitchenAid products as part of a total kitchen renovation. One was a built-in refrigerator, model # KSSS36QmX03, serial #QU0834013. Several weeks ago, the refrigerator began making a strange noise. I called customer service and was referred to a local repair company. I was told my circuit board was bad. Upon investigation, I found out this this part is no longer being made. I need to send it in for "refurbishment" to a company called CoreCentric Solutions. This means going without my refrigerator for approximately 2 weeks unless I want to pay "expediting charges" of over $100. The worst part is that should this part be lost in transit there is NO WAY to replace it. My $6000+ refrigerator is now totally useless. I did speak to someone in the executive office at Whirlpool after sending a letter to Mr. **. All she was able to do is apologize and confirm what I already knew. She said they "try" to keep parts available for at least 7 years AFTER the appliance is no longer made. But she was unable to offer any explanation as to why I can no longer get this part on a 6-year-old refrigerator. Bad product and bad customer service. DO NOT BUY KITCHENAID!

After reading the above comments, I should have thought twice about buying a KitchenAid. My ice dispenser stopped working. I had purchased the extended warranty and the repairman replaced the motor but discovered it wasn't getting any power. The user interface had malfunctioned, and guess what? The factory in Japan that made them isn't doing so anymore. Sounds familiar? My money for the warranty was refunded and I was told I was basically out of luck. After many phone calls between KitchenAid and the warranty company, I contacted the CA Better Business Bureau. There is a Civil Code 1793.03 that requires manufacturers to provide replacement parts up to 7 years after purchase.

We built a new house in 2012 and bought all new KitchenAid appliances. I thought I was buying a great branded product. My natural behavior is to buy the best and when I went in to buy appliances for my new house, I was directed to KitchenAid. I started my experience by having several problems with our microwave and with my cooktop at one time, with the burners not working correctly. I also had the board on our dishwasher go out.

I called KitchenAid and contacted the repair guy. He came and said he needed to get parts. Week passed. Meanwhile, our contractor had come and fitted the refrigerator with the custom panels to match our new cabinets. Then the repair guy came with 1 of 2 possible bad parts, opened the box and part was broken. I found out from him that the other part - the main circuit board - was made by some factory in Japan that was wiped out by the tsunami. KitchenAid has no replacement parts for this board. If it is bad, it has to be pulled and sent back to KitchenAid to be repaired. However, repair guy said, "We should replace the control panel board first and see if that does the trick."

We purchased our KitchenAid Architect series refrigerator in September 2013. It has not worked properly since delivery. It was louder than our outdoor air conditioner unit and the water/ice maker does not function. We have had repair companies out 6 times to replace various parts. The sound issue was finally resolved after recording the sound to convince the rep that this was not normal (a bad blower fan). However, the same water valve has been replaced 4 times and still shorts out every time a new one is installed. The first repair company said the unit was not repairable. KitchenAid refused to replace the unit and requested a second opinion. The second company has come to the same conclusion. This is after hours of running the same diagnostics over and over again. We have also called customer service. The agents are rude and of no help. I was told I could request a replacement unit but there was no guarantee it would be approved? What?! I fail to see how any of this is efficient, cost effective or customer friendly. We spent almost $3000 on this high-end fridge. I am at the point that I do not want to see another KitchenAid product in my home.

We bought our fridge model # KFIS29BBMS00 five months ago and started having trouble with the freezer not working. We've had a technician out here four times and he's coming again today. I have called KitchenAid twice and they just gave us an extended warranty. They don't care about us and will not stand by their product, and we still don't have a freezer. I've been out a lot of times and not to mention the food that we've lost. Everyone knows food is not cheap. Please don't buy any KitchenAid product. I'd buy an old GE first.

I purchased a microwave oven, model KBMS1454SBL-1. About a year and a half into the product, the dashboard lights went out and stopped working. I went to the KitchenAid website and filled out their contact form in which they referenced I visit their service page. I filled everything out in on the service page. On that page it indicates the following: "If your appliance is not under warranty or covered by a service contract, then the charge for the technician to come to your home will cover diagnosing the problem with the appliance, and a written estimate for the repair." To me that is vague. Does that mean that once the technician will do the repair, then I will be charged? Oh and also how much will I be charged? Well here is what happened.

KitchenAid refrigerator model #Ksf26c - We purchased our refrigerator less than a year ago and already have dents and scratches on the metal trim of the humidity control drawer and meat drawer. The quality of the metal trim is substandard. I called the parts department at KitchenAid and they will not replace the defective drawers because it is cosmetic. I would definitely recommend not purchasing this refrigerator.

We purchased a new KitchenAid KSC23C8EYY for $2600 at the end of Jan. The ice maker didn't make ice for the first 48 hours and then the water started coming on but not shutting off. This happened at night so we didn't notice it until the morning. This filled the freezer with a frozen waterfall of ice and spewed water all over my new kitchen floor and under the new dishwasher. I called Western Appliance to have them replace it since it was brand new and now was covered with ice. They had to send a tech out before they could/would do anything.

Kitchenaid refrigerator model ksrg25fvms - I bought this appliance in 2009 for $1,765. When I received it, I immediately started having problems. In the first 90 days, there were problems with the freezer. When the repairman came to fix it, he didn't do anything. He just said to unplug the fridge and it will fix itself. We continued having problems with it, and recently there is an accumulation of water in the fridge under the bottom compartments. We called to get it fixed, and KitchenAid said that we would have to buy a one year extended warranty to fix it. We did.

I remodeled the kitchen in 2007. Refrigerator, freezer, 2-drawer dishwasher and combo micro and oven all broke down in Nov. of 2012. I called service for all appliances to be fixed. Freezer was fixed w/ new motor (service man stated KitchenAid knew of the problem for many years w/ no recall). After 3 months and 2 servicemen from different companies, oven is still not fixed. The parts KitchenAid suggested to these servicemen did not work. KitchenAid again knew of a problem with both ovens and did not recall. After many months without any ovens, I called KitchenAid. I asked for suggestions. All I got from the customer service rep was silence .... and then a sorry. He told me that he could not help in anyway. I spent $3200 on these ovens that only worked for 5 years and I cannot get parts to fix them. I will never purchase a KitchenAid appliance again.

I bought a KitchenAid refrigerator in August 2010 for $1,500. From the beginning, it was freezing items on my top back shelf and shooting ice cubes all over my freezer. At this time, I am facing a $350 bill to fix the problem that has escalated to freezing everything in my refrigerator. I have called KitchenAid many times on this to be told I should have bought the extended warranty on my $1,500, 2 1/2 year product from a company that I trusted. In addition to this, I have been getting rust on the door for years now. I am very disappointed and will never recommend KitchenAid!

I called Whirlpool to have my 5-month old KithchenAid refrigerator repaired. They sent a repair person out and they replaced the computer, and the refrigerator still did not work; and so I had to wait another week. The repair company came out again and replaced the control panel, and still the refrigerator did not work. It had been 10 days and still the refrigerator did not work. They said they would order another computer and install it. They came out, installed another computer and the refrigerator still is not working. So Whirlpool decided they should order a little needle-nose plier tool and go through each wire in the refrigerator when this tool comes in, as it needs to be special-ordered.

Kitchenaid does not stand behind their refrigerators. We have a built-in unit with an icemaker and water dispenser in the door. We have had the appliance service recommended by Kitchenaid out to correct a problem with the icemaker icing up causing water to run out at the bottom of the door. This is a known design problem with the icemaker. After spending $650 to try and repair the unit, I have been informed that due to the water leaking down the shaft to the motor in the door, the entire door needs to be replaced at an additional cost of $600 plus. Kitchenaid has refused to cover this expense. Be forewarned that Kitchenaid does not stand behind their products!

French Door Kitchenaid Model No. KBF S22EWMS1 - I bought this overpriced french door, freezer on bottom, KitchenAid approximately 2.5 years ago. The first problem occurring about 10 months ago was a leaking freezer, which warped our wood floors and cost $300 to repair (we haven't repaired our floor. It's still warped). The most recent problem (a few weeks ago) was no cooling. We lost hundreds of dollars' worth of food. Our repairman charged $65 to tell us we needed to call KitchenAid because it's a repair covered under warranty (condenser unit not properly sealed). A&E repair, authorized by KitchenAid, came out to screw everything up. First they ordered a new condenser unit, then made us wait a week to install it. Then the installer did not have enough time allotted by the idiot dispatcher to install the unit, so he just patched it and ran dye through the system to "figure out what the problem was" even though we had a new condenser unit sitting in front of him waiting to be installed.

I purchased this Kitchen Aid Bottom Mount Counter Depth refrigerator. It was delivered on November 10th, 2012. I have had to put in 4 service calls to have this repaired. I believe their service technicians don't even know how to fix or advise about this product. I have spoken to several different people in their so-called Customer Care Department and all they advised was, “We have to send out a technician.” It always seems to break on the weekend when no one is around to come and see what the issue is. I called today Monday and no one was available until Tuesday. What kind of nonsense is this? But I can see why no one is readily available, because there are way too many complaints with only a small number of service people. I want a new refrigerator or my money back. Do not buy any of the Kitchen Aid Refrigerators. I want to see how the supervisor is going to handle my complaint. I will keep you posted.

KSC23C8EYY Stainless Side by Side Fridge - I got sold this $2,000 plus (I am embarrassed I paid this much for junk) fridge for our brand new home. We were told KitchenAid is a great American-made brand and far easier to fix than any foreign product. Well, here is how I will sum up my opinion of our side-by-side KitchenAid fridge. It’s garbage. On the second day after delivery, here is what happened. It stopped cooling; we had to put everything in a cooler. The door alarm and lights are on even though both doors are closed. The doors are crooked. Water and ice will not dispense. It will not make any ice. A call is in to the place we purchased it from to see what we can do. We are hoping we can exchange it for the cheap foreign-made fridge we originally wanted. We will never buy KitchenAid again. I'll try to remember to do an update to advise on outcome.

My wife and I, the only folks in the house and in our 70's, remolded our kitchen with KitchenAid products. The refrigerator, now 5 years old, has had two ice makers replaced at $700 and the temperature panel for the refrigerator side hasn't had a light for 3 years. The ice maker chute mechanism simply fell apart one evening while we watched TV. The microwave door hinge fell off and the temperature probe in the oven stopped working. We had two sets of GE appliances in our 54 years and replaced them with new styles, not because they were broken. KitchenAid customer service told me I should expect to repair kitchen appliances and would send a repairman if I paid for it? What a ripoff!

Our new refrigerator like others never made it below 50 degrees in the freezer. That refrigerator was replaced after one week (thankfully) but the new refrigerator has never made more than 12 ice cubes! We called and they replaced the icemaker. Now after one week, since that icemaker also doesn't work, we have called again and scheduled another repair service call. At that time, the operator told us to turn down the temp of the freezer (below the recommended temp) so that it will freeze faster. We will see or we will replace this refrigerator with a different brand. It makes me wonder about the brand new KitchenAid dishwasher and oven we purchased at the same time.

An unusual problem occurred with my 1999 refrigerator. A screw broke inside one of the back wall brackets that hold the shelves. I called KitchenAid for an authorized factory dealer thinking their experience would know how to resolve the problem. KitchenAid informed me the cost to send someone would be $129 plus parts, and if the tech stated it could not be repaired, they would offer something towards the purchase of a new refrigerator. The tech was not able to get the broken screw out of the bracket. I called KitchenAid in his presence, and they refused to stand by their original statement.

When the French door opens, it slams open; and in a short period of time, the hinges will come loose. The deli shelf was made so cheaply that the tabs controlling the temp broke off, and I was told it was cosmetic! A repairman came out and said this was the best he can do! This is a poorly made refrigerator, and judging from other people's comments, my big error was in purchasing it!

We have an 18-month old KitchenAid refrigerator - high end model with the freezer on the bottom. It began to leak water that settled at the bottom of the freezer. After a time, it would freeze so much that it would eventually leak out onto the floor. We looked in the book - no help there. I found your forum and a problem just like ours (same model even). They said it turned out to be a grommet that was too small and that a new style had been developed. So we wrote to KitchenAid about this. They denied that there were any problems. After several conversations with them and a copy of one of your forum notes on this, they finally did agree to at least pay for the part.

We have the big side-by-side stainless steel model, purchased in 2005 for our new home. We are in the same situation as the previous reviewer. The circuit board was removed and taken for repair. The problem is that the part is no longer available, so they are refurbishing them and must have weeks of backlogged work to do to fix them. We are also waiting on A&E. Unfortunately, they don't give you this information. They say the part is on backorder. Hello, it's not on backorder. There is none.

I have a KitchenAid Refrigerator and Microwave Oven Combo which are 8 years old. The refrigerator went out on 11/26. My warranty was out so they sold me a 1-year extended for $429.00. A&E came out on December 3 to fix the refrigerator. The repair guy said it was the circuit board and would order it. He said it would take 1 week to get the part. The part never showed up and A&E called to find out if I received the part. The repair guy told me to move the fan to keep the refrigerator cool. He told me the part is back ordered until January 19. Now I am out of a refrigerator and freezer. I lost over $400 in food.

Three months ago, our 15-year old fridge died. We headed to Lowe's and selected a KitchenAid side-by-side/freezer drawer below (model KFIL27CXMS5). It looked very nice in the store and we selected it because we thought the brand had a good reputation. Three months later, rust spots appeared on the stainless steel doors. I called KitchenAid, only to be told they saw this as a cosmetic issue which was not covered. They did say they could send a repairman to look at it, but I would have to pay for the service call. I protested and spoke to the service manager. No help! I returned to the Lowe's store and the appliance manager had Lowe's file a formal complaint with KitchenAid. He said Lowe's would stand behind me. We'll see. For now, my advice is never buy a KitchenAid appliance.

KitchenAid refrigerator model #KSCS25INSS01 failed, quit and died - This refrigerator quit working after only 5.6 years. It was the main control board. The fact that I lost some food wasn't the real issue for me. It was the response I received: We are very sorry, the control board is no longer available. The vendor that manufactures the part is no longer available, with no new supplier to manufacture the part at this time. Since we are also consumers, we understand your frustration. My only option is to send the part out and have it repaired.

If you're thinking of buying KitchenAid major appliances, read the letter I recently sent to KitchenAid below. I got a legalistic form response offering nothing, not even an apology. They even got my name wrong. Never again.

Update - In my November 5 complaint, I reported ice freezing on the floor of my KitchenAid freezer followed by water on the floor in front of the freezer after the freezer floor depression filled up. In another customer review with the same problem, the culprit turned out to be a duck-billed grommet and it was the same solution to my problem. What mystified me about my problem was that I could find no drain in the bottom of my unit that would have the duck-billed grommet attached to it that was prone to freeze up and stop the draining. It turns out the culprit is not in the bottom of the freezer, but several inches up and behind the back panel of the freezer.

The Kitchenaid French Door refrigerator (KFIS25XVMS8) has an ice dispenser that is poorly designed. When you remove your glass from the dispenser, the dispenser continues to eject ice, all over the hardwood floor. This has occurred since the refrigerator was purchased six months ago. The repairman sent by Kitchenaid said that this was normal operation and could not be fixed. Kitchenaid's customer service said the same thing. This is a terrible design and makes the ice dispenser unusable. The refrigerator is otherwise OK.

I thought I'd share my KitchenAid experience. I purchased a refrigerator (KFIS29P), dishwasher (HUDS35FX), range (KGRS206) and microwave (KHMC185) on August 30, 2012. The first time we used the oven, an F30 error code popped up and it shut off. It came back on and would do this intermittently thereafter. I then tried out the new dishwasher and found that it didn't clean any better than the cheap one I replaced. On to the refrigerator, I noticed the seal between the door and icemaker was constantly wet and dripping water next to the ice bucket, freezing it in place. So after my first week with my new appliance set, I had to call service, something I didn't have to do for 15 years prior with my old appliances. One tech couldn't handle the different appliances, so separate appointments were needed for each individual unit.

We bought a very nice looking French door refrigerator and only six days later, it stopped cooling the food. The thermometers we put in it registered 50 degrees! The store would not replace it. They'll just send out a technician and they don't know when that will be. Frankly, I don't trust KitchenAid as far as I can throw a stick if after only 6 days, it is not working. What happens in 60 days or 6 months? This was a brand new unit in the box and not a floor model. At least the freezer works and the full length deli drawer is working. I have food I have to move to an old garage fridge. They won't take care of that.

We purchased a brand new refrigerator in May. By June, it was not keeping things as cold as it should and the frozen foods started melting. We contacted KitchenAid, which sent out a person from A&E Appliance who stated that it was not fixable and reported this to KitchenAid. We were then told that we had to have someone come for a second opinion, which we have never heard of with a brand new appliance. The second opinion said that it needs a compressor. We were then told that this person's assessment is still not enough and that a supervisor now needs to look at the fridge. By this time, we have lost hundreds of dollars in frozen foods and are unable to purchase food for the week, causing us to go to the store each day to buy what normally could be kept frozen.

My fridge broke Saturday. I called repairs only to be directed to Whirlpool. KitchenAid doesn’t handle repairs anymore - only business hours of Monday-Friday. There is no service tech over the weekend. I tried to find the part needed in major city but there is none to be found. I had to pay overnight shipping. I paid $1,600 for a fridge to last 3 years? The computer motherboard was fried, the part we have to replace. What happened to warranties for more than a year on major appliances?

My husband and I purchased a beautiful 7-feet high, 42-inch wide stainless steel side-by-side KitchenAid built-in refrigerator. The first breakdown was within 12 months of purchase. In the last four weeks, it had broken 4 times. The refrigerator does not keep food cool and the freezer does not work. I have replaced my food all four times. The warranty will not cover the food. I will never purchase another Whirlpool product! It's better to buy a cheap refrigerator at Home Depot and replace it every other year than to spend $6,000 on this piece of **.

We purchased a French door freezer-on-the-bottom KitchenAid model KBFS22EWMS3 refrigerator for $1,800 in May 2011. We are having the same problem as several others who have written to your website with a complaint about water collecting in the bottom of their freezer compartment, freezing over, and then leaking water out the door onto the floor when the ice fills the indent on the bottom of the freezer. If our unit had a water/ice maker, I would jump to the conclusion that the ice maker was at fault, but we do not have an ice maker/water cooler installed in our refrigerator. So where is the water coming from?

I have read some of the complaints written about the KItchenAid refrigerators to see if we can finally come to a resolve about our problem too. We actually have the same problem as the person who posted on October 27th, 2012 in that the refrigerator is not cooling. We have a Side-by-Side (water/ice on door) model#: KSRG22FTSS01. Today, Oct 29th, I have made a service call and this will be the 5th time they are coming to my house. We have replaced some parts and have spent a small fortune on dry ice, not to mention, having to throw away a lot of food. Does anyone have an idea of how to really solve this issue?

Pretty much everything was covered, ad nauseam, in this blog. New house, new appliances - the repairman was here three times because our $7,000 SXS KitchenAid fridge/freezer (Model: Kss048FTX03) was not cooling. The repairman said the first time he was here that he installed the part that would "solve" the problem. Well, he will be back in 4-5 days with another part. It seems that the "wall" between the fridge and the freezer builds up ice that prevents cooling in the refrigerator. At least, that is what I am told. I was also told that he is very frequently called out to repair this issue.

KitchenAid 48" side-by-side built-in refrigerator: I bought a fridge new in 2006. Currently, it's 2 months out of warranty. It stopped cooling over two months ago. Edge of separation panel between fridge and freezer is yellowish brown with several substantial cracks [indicative of an ongoing and lengthy problem]. I myself ran through the technician diagnostics and have had repair companies [yes, unfortunately more than one] run me through the gambit of parts. First, the inverter, then the condenser fan and motor, followed by the power board, only to discover that it's the main board [After spending approx $1k].

I am a very dissatisfied customer! I bought a KitchenAid Side-by-Side with Ice Dispenser Refrigerator (Model #KSRV22FVSS04) on 10/22/11 and have had to have 3 service calls within the warranty period (now about to end 1 year later) on the same problem with the ice dispenser. The dispenser chute mechanism is not strong enough to always close and will remain open and not properly dispense ice. When that happens, this allows warm air to get up into the auger mechanism and freeze it up completely, and water flows all over the floor.

I purchased my KitchenAid French door fridge (Model # KFCS22EVWH2) new in Jan. of 2012. It is now September 2012 and I have a river flowing out of the bottom of my fridge. I have hardwood floors and the water is destroying them. I called Customer Service and a repairman came today. He explained that he reports this problem every day to KitchenAid. Apparently there is a small hole at the back of the freezer that allows condensation to drip into a pan under the freezer. When that hole becomes plugged, the water does not drain and creates an ice dam. When my kitchen heats up from weather or cooking, the ice melts and flows out of the freezer onto my floor. The only way to fix it is to unplug the fridge, let it defrost for 2 days and then plug it back in. Well, that does not fly with me.

This is the first time I am taking out the time to write a review in hopes I can save people from making the bad choice of choosing KitchenAid/Whirlpool appliances. We have experienced several problems with several of their appliances but by far the worst is with our 42" side by side built in fridge (over $6,000.) Our first unit had so many problems within two years that Whirlpool finally replaced the unit. This was not easy but with good documentation, photos and me just not backing down, they finally did the right thing. We received the new unit on 12/3/08 (so only 4 years ago) and the icemaker which never really worked well is now broken and caused a lot of damage to our kitchen wood floor.

I purchased a new refrigerator (KitchenAid refrigerator kfs25xvms9) that throws ice everywhere. I had a repairman come to look at it and I was told to use a bigger glass. If I go to something bigger, then I will be using a bowl. This has been embarrassing because I have to tell everyone who comes to the house to "Stop! Let me get a bowl or the ice will end up on the floor!" I have all new appliances and I was told what I was buying was good stuff but I have to use a bowl to get ice. My question is, why have they not recalled the plastic piece that is supposed to put the ice in the glass? If I had been able to try it out in the store, I certainly would not have bought this model. I really hope that Whirlpool will stand behind what they sell and recall this plastic piece and replace it with one that will do the job. If I do not receive some satisfaction on this matter, then I will contact the Better Business Bureau.

I purchased KA side-by-side 48" counter-depth fridge, wall oven with microwave, dishwasher and 48" cooktop for new home 8 years ago. These were not middle of the road models. They were the top models available at the time! The microwave hasn't worked in three years; the dishwasher works but the door pops open right in the middle of washing, so have to prop heavy chair in front of it; and the fridge is now developing cracks in the wall between the fridge and freezer at the rate of 2 inches per day!

KitchenAid appliance problems - After less than 7 years, my 48" built-in refrigerator ($5,000) ice maker had to be replaced costing $400. A few months later, I had to replace a $500 microwave and now my oven won't heat. I called KitchenAid and they simply said it was out of warranty. I spent more money on high end appliances and regret buying KitchenAid. My parents threw out a working 25 years old microwave and their refrigerator and oven were 40 years old when replaced.

I bought a KitchenAid refrigerator on 5/30/11. The divider between the 2 crisper drawers has broken 3 times. It is now out of warranty but even if I had purchased an extended warranty, I was told that it's purely cosmetic and would not be covered. I am unable to use my crisper drawers, but was told it is strictly a cosmetic issue! In 2011, I replaced my microwave, refrigerator and dishwasher with KitchenAid products. I will never purchase another KitchenAid product again. I would have even been willing to pay the difference in price to replace the refrigerator as obviously, this one is defective. But I could not get past "Your problem is merely a cosmetic one."

We purchased a KitchenAid side-by-side in April 2004 for our new home. The fridge never was very cool and we ended up calling for service in Jan 2005. The service tech told us to clean the compressor and it should work. The fridge was barely cold, but the service tech told us the fridge was fine. In May of this year (2012), the fridge stopped cooling completely. We lost hundreds of dollars of food. It took a week for the service tech to come out. He told us to defrost the freezer as there was ice inside it. We turned the fridge off for 24 hours as per his instruction. That didn't fix the problem. I called the tech back and he told us it must need new parts.

My wife and I built a new house and moved in 8/2003. We purchased all KitchenAid appliances. We had to replace the ice maker twice on our 2003 refrigerator. The 2003 range top stove control panel does not work properly. The 2003 microwave completely stopped working at the end of 2011. The front door cracked in 2008 since it hits a screw at the underside. Our 2006 professional, heavy duty mixer broke in July 2012, my wife uses it about 15-20 times a year. How pathetic. They should be ashamed of the quality of all their appliance products.

2 Compressors in 7 years - I bought a middle of the line bottom freezer KitchenAid refrigerator. Less than 5 years later, the compressor needed replacement. Less than 2 years after that, the replacement compressor needed replacement.

I purchased KSSO42QTX refrigerator in December of 2011. It cost over $5,000.00. Within 3 months, the unit had frost and ice accumulating in the freezer and poor cooling (high temperature) in refrigerator leading to spoiled, wasted food and on several occasions, illness due to spoilage. I contacted KitchenAid on several occasions over a two-month period and was directed to defrost unit and start over. When the problem persisted, they finally agreed to send a technician. The independently contracted technician found defective fans, motors and gaskets. I requested that the unit be replaced being that it was a lemon, having proven defective after only 3 months of usage. The technician and KitchenAid customer service said they will repair, but not replace the refrigerator. I was told to defrost and shut off the refrigerator.

I purchased a Kitchen Aid refrigerator (Superba) and it barely lasted nine years. I was told the quality was so great and it was the top of the line Whirlpool product, yeah right! These products seem to be made to last only about ten years and that’s it, but they still want you to buy American. My next refrigerator will be a Samsung; I just purchased it from Sears and I am already reading it’s a piece of junk, oh well!

I bought a brand new KitchenAid refrigerator. Two months, the ice maker broke. Six months later, the ice maker broke again. It got fixed and broke 4 years later. The repairman said the refrigerator will cost $1,500 in repair. We bought it for $1,800. I called KitchenAid and they said it’s out of warranty and washed their hands. They expect it perfectly fine for their refrigerators to die after 5 years. That’s pathetic. I will never buy KitchenAid/Whirlpool again.

I purchased a KitchenAid French door unit with the freezer in the bottom. Shortly after the installation, the seal on the left door failed. Then, the freezer did not work. Then the hose to the ice maker let go and caused major water damage to the room below the refrigerator. Now the unit won't cool. I am done with all KitchenAid and Whirlpool products. Leaders of these companies should be ashamed of themselves. Ripping off American consumers is criminal.

I purchased a 48-inch side by side refrigerator in 2005 for approximately $6,000. I have since repaired the refrigerator six times. About four months ago, my refrigerator was not cooling and I called KitchenAid. They gave me the number for a company to come out and repair it. The technician practically changed everything he could think of and the refrigerator was still not working.

I am sorry I did not use this site before I purchased my KitchenAid refrigerator. Apparently, they do not stand by their shoddy product. I have had the same issues as most. The icemaker broke two years after purchase. Now after 6 years, the two circuit boards are broken and need to be replaced. The total cost for this could go up to $800. I had a service person look at it and replace the inverter board at a cost of $450. Two days later, the fridge got hot and service guy came back. He diagnosed that the main board needed to be replaced. KitchenAid does not even have this part anymore. Now I have to send out my part for repair and be without a fridge for more than a week. I am disgusted! Never again will I buy KitchenAid products.

I wish we had known about this website before we purchased all KitchenAid appliances for our new lake home. We purchased the higher end built-in refrigerator (over $5,000), double oven, microwave, dishwasher, and portable counter top oven. The refrigerator's ice maker, ice container broke before 6 months, which was hard to remove from day one. My old refrigerator held more than this one. It isn't even big enough to hold 12 pack of cokes; it's too short. The door shelves aren't really adjustable. You can remove one but you can't change them. The front water dispenser isn't big enough to hold most glasses. The microwave has to be serviced to change a light bulb! The counter top oven doesn't tell you when it's reached the desired temperature and takes forever to heat. The dishwasher doesn't let you know what stage it's in and you have to wash everything before you put it in though it is quiet. The only appliance I was happy with was the double oven. I also love my stand mixer which I've had for years. Sad, I won't buy another KitchenAid appliance.

We purchased all KitchenAid appliances when we built our house in May 2010, after being told that they were top-of-the-line. Regarding our refrigerator (model KBFS25EVMS2) with French doors and freezer on the bottom that's been in the house for about 8 months, we noticed that the right side of its doors was not sealing properly. When I contacted the store about this, I was told that this is a typical problem with the French-door models. Should this not be disclosed upfront?! When I contacted KA about this, I was told that my refrigerator was out of warranty (date of purchase, not date installed) and they refused to help in any way.

We purchased a KitchenAid 48" KSSC48QT side-by-side (for custom wood panel inserts) from Factory Builder Store along with a double oven, microwave, dishwasher, all KitchenAid. The ice maker on the refrigerator has been a joke from the beginning. The ice dispenser does not work, we have to open the freezer door in order to scoop ice out of the bin on the door. When we open the freezer door, ice always falls all over the place and the flap on the ice maker is covered with an ice sheet from some type of leakage. After reading everyone's comments, I have come to the conclusion that KitchenAid will soon be a past American icon and I will need to just take it as a loss. What a shame.

We purchased a new KitchenAid KSBS25TVBL01 Side by Side with ice maker in the door. The design is lousy! The 'flapper valve' is supposed to close after ice is dispensed but it is so poorly designed that it closes 'weakly'. As a result, warm air flows into the ice bin area and starts to melt the ice. It slowly leaks and leaks. Our refrigerator has a wooden panel on the front and water builds up behind the thing. I just took it off today and the wood had swollen so much that I had to gently pound it off. We will call tomorrow and ask for another repairman. Initially we bought this thing because supposedly it was one of the best warranty-wise, but this part of it is junk. We are afraid to use the ice maker so will just shut it off. Based on what I am reading, it looks like the only solution is to dumb the thing and buy another brand. We paid a bunch for this thing and I think have been "hosed"!

I purchased a 48" built in KitchenAid frig when we built our house in 2005. Since then, the ice maker has gone out twice; the evaporator fan motor has been replaced twice and the control board has been replaced twice (in 2007, 2008, 2010 and now). It seems to be a trend. Parts only last for two years! We lost all contents of the frig when the controller board failed (both instances). You'd think spending over $5K for a frig would be of quality service and last for at least 10 years. Obviously, KitchenAid quality has deteriorated over the years (originally purchased because KitchenAid was thought of as a quality product). Based on the numerous problems I've had, I will never purchase another KitchenAid product again ever!

The one-year-old KitchenAid French-door refrigerator’s bottom freezer drawer is forming ice on the bottom. It cannot be fixed. It’s so disappointing. The brand no longer cares about quality. No wonder American manufacturing is slipping. But on second thought, it’s probably made in China. Now, I read that there are others with the same problem. What to do?

Our 18-year old KitchenAid refrigerator had been working just fine until the ice maker failed. We had a new one installed. That one failed (actually never worked at all). Considering the age of the refrigerator, we decided to just replace it. We bought a new $2,500 KitchenAid side-by-side, water and ice in the door, refrigerator. Guess what? The ice maker did not work. I had a replacement put in. Also, it did not work. Four KitchenAid ice makers in around two months, is anyone at KitchenAid addressing this problem? Do you think just maybe there is a problem in manufacturing? If this problem cannot be resolved, the refrigerator goes back and I am buying another brand and will never buy another KitchenAid product again. Sadly, I was told that KitchenAid was "top of the line". Heaven help us all if this is what is considered top of the line.

I purchased a KitchenAid refrigerator model # KBLS22KWMS4, which was delivered to my home on July 8, 2010. We had 2 service calls to repair the appliance in the first year of purchase and 2 service calls in the second year of purchase, all for the same problem. We purchased a KitchenAid because of the reputation and as you can see, we are extremely unhappy with this appliance. When I called Whirlpool Canada for an exchange after the second call, I was told that they only provide service calls, no exchanges. Today, I called again as this is the fourth time the refrigerator is not working properly and again, I was told that you do not offer exchanges on appliances even though I have had 4 service calls for the same problem; 2 in the first year of purchase and 2 in the second. Obviously, this product is defective. From this I can only conclude that you do not stand by your equipment.

A five-year warranty was taken on my KitchenAid fridge. I called after 2 weeks of the delivery, and said that the lower box has a crack. They said they only accept claims of such when reported in 24-48 hours. I had moved to a brand new house; upon appliance delivery we went back to Markham and finally after all furniture was here, with small kids, we planned to stay, so I saw the crack then. After 3-4 days, I called cracks on the wall. They said no worries, that it's cosmetic, and no heat or air is going out. Wow! A big expensive brand says that - it's sad. Why not disclose this when I went to buy? I spent over $20k on KitchenAid when I built my house. I am very sad with the outcome. I need my fridge changed.

I bought a KitchenAid Refrigerator several years ago. This is a side-by-side with ice and water on the outside. Model # KSRG25FKWH15, the water and ice dispenser is rusting and running down the front of the door. Under the plastic cover on the dispenser there is a lot of rust. There appears to be nothing to stop this. I will never buy another KitchenAid product because of this. If you are in the business of appliances, you should make a quality product, which this is not. I do not have the money to replace this or repair (if this can be done). I will let everyone who comes to my house of the inferior product you have produced.

I waited many years to finally get my KitchenAid appliances. I purchased them at Sears and I even bought the "Premium" service agreement. For unknown reasons, my refrigerator doors began to rust (I have pictures and would be happy to send them). There is no apparent leak or reason for this rust. When I contacted my service agreement, of course, they told me "doors" aren't covered. I was told the only thing I can do is buy new doors. I would gladly do that if the damage was the result of neglect on my part. The refrigerator was purchased 11-02-99. I realize it is 13 years old but my last refrigerator was 25 years old when I gave it away (still running perfect and no damage - Kenmore). Since I have not received satisfaction about repairs, I have decided to keep my refrigerator as is. I make it a point to show it to everyone that comes to my home and telling them about how KitchenAid stands behind their product lines. Rest assured I will never purchase another KitchenAid anything. As much as it is embarrassing to have this in my kitchen, I feel spreading the word is more important.

Avoid at all costs the custom Architect series of KitchenAid 48inch built-in refrigerators. This $8,000 custom refrigerator has severe problems with the icemaker. I took delivery and installation of this refrigerator. From day one, the ice maker has not worked. It rains water into the freezer leaving ice all over the freezer. Two so-called KitchenAid repairmen came out the second and fourth day. They can't find the solution. After 10 days of no ice, they hope to replace some part that might fix the problem. The fact is that this unit has a design problem that may never be rectified. There is no reason a brand-new unit should have this problem and the service persons cannot fix it. This indicates either a KitchenAid ice maker design problem or incompetency on the part of repair/service providers.

We have been somewhat satisfied with our KitchenAid appliances. However, when our built-in refrigerator started making a loud sound, we went to the KitchenAid website and made an appointment with a service repair company. The service repairman came to our house and thought the noise was caused by a circuit board or the fan. He thought this should fix the problem. Because the refrigerator was not making the sound at the appointment, he could not be conclusive. The estimated cost was $521.

I bought a new French door with bottom freezer refrigerator in July 2010. I had continued problems with the seals on the French doors and the doors not closing properly. Also, the ice maker is freezing over. After 4 warranty service calls, the problems were never fully resolved. Now, we have water which flows into the freezer compartment and freezes on the bottom. Once it's full, the water flows onto our wood floors. This was a fairly new model for KitchenAid at the time of purchase and I would recommend do not purchase this style. The ice maker storage in the door is heavy and the doors do not seal properly, leading to a host of other issues.

French Door Bottom Freezer Refrigerator: The handles continue to scratch from just day to day normal use. Ferguson, where we purchased a full suite of KitchenAid appliances, said they have had this complaint from other purchasers as well, but KA is not putting out a notice or replacing the handles. And we purchased an extended warranty from KitchenAid, but they don't even have our name correct on the warranty information. I’m never buying this brand again.

I bought a small KitchenAid Refrigerator for my studio in December '05. As of today, the thermostat has failed three times. I've replaced it twice at a cost of $275.00. Obviously, I could have bought a whole new unit for that price, but I hate to throw away the entire unit because of a thumb-sized switch. The technician, who was here yesterday, told me that this happened all the time with this unit and that KitchenAid had done nothing to fix it. He recommended not replacing the thermostat. Is there anywhere I can find a replacement thermostat that will work on this unit?

May 2011, I purchased a French door fridge, with bottom freezer. After several service calls, they finally changed the main electronic board on December 2011. However, this is the end of February and once again everything is freezing in the fridge compartment. I raised the temp to 40 degrees and it is still too cold to touch the food. I spent multiple thousands for Kitchen Aid Fridge, Oven, DW and microwave, at this moment, the fridge is the worst of them.

I purchased a KitchenAid French door bottom freezer for a long awaited, much needed kitchen remodel. I thought I did my homework on price, reliability and quality. Obviously, I did not do a good job. The fridge was purchased and shipped in late September 2010 and sat in the garage with all of the other components of the kitchen that were ordered and delivered. I wanted everything here before the contractor started work. The fridge was one of the last things to be installed late December, early January 2011.

This will be our 4th time they have come out to fix the same problem. The wiring harness which keeps braking from the opening and closing of the top drawer. Only had it for 2 years and one month. Has anyone else besides Alan? I saw his complaint on this page as well about the same issue. This has a 2-year warranty. Wonder why? Whirlpool’s answer to this is I get an extended warranty. Yes, Whirlpool is KitchenAid. Whirlpool used to be great. What happened? This is rotten customer service. Do have to say after my husband went off on them they are coming and fixing it again without charging a service charge. 2 years and 4 times to fix this--would you think they might have a fix for this? Don't buy this brand. We are going with the lemon law and going after them.

On 12/28/10, I purchased a KitchenAid fridge, model kscs25fvms, for over $2000. One year later, it started making a loud mechanic noise. When I got home from work, it had stopped cooling. Time to buy ice coolers and ice. The repairman came out and stated that the compressor had failed. After numerous emails to KitchenAid, not one response. The bottom line is that they don't care about the customers. It's the mighty dollar they are after. Please, I beg of you, don't purchase any KitchenAid or Whirlpool products. They are defective. No quality product should fail after one year of service. Try a Japanese or German product. You should have better luck with them.

Expensive KitchenAid dishwasher (model # KUDPO1FLBL5) is building up of hazardous black mold on interior monthly. KitchenAid would only refer me to A&E appliances for repair at my expense as dishwasher was past one-year warranty. After taking a day off work technician never showed. After speaking with two KitchenAid supervisors in Cleveland, Tn., Wanda and Benjamin, who were unapologetic and wasting over three hours on hold with both companies, I received no satisfaction other than the option of taking yet another day off work and rescheduling with A&E. If you are thinking about buying any KitchenAid appliances, you should think twice. And incidentally, according to Forbes, CEO Jeff Fettig made $45 million in the last 5 years.

On June 12, 2004 we bought four appliances from your business which at the time totaled $5,200.33. During the first year and beyond we had problems with the fridge with too much cooling on both sides. After numerous calls and service calls to troubleshoot and repair the fridge, Whirlpool agreed to scrap and replace with a similar model on 12/28/05 (see attached). Unfortunately the same problem has now occurred again with the replaced refrigerator. I appreciate that the item is no longer covered by the manufacturer’s guarantee as it was bought/replaced six years ago.

Every Kitchen Aid appliance we own has failed. We have had multiple repairs to the refrigerator (compressor failed), dishwasher (door hinges made of cord failed), oven (multiple problems), microwave door, etc. Only after I started blogging all over the internet, did Whirlpool partially compensate us for repairs (that is a very long story). This month, the plastic tabs holding the vent above the microwave broke, and the oven racks rusted when I washed them. The oven self-cleaning cycle doesn't work very well either. I will never, ever, buy a Kitchen Aid product again. I will tell my story everywhere.

We spent $6000.00 for a built-in side by side 48 inches refrigerator. Nothing but trouble with the ice machine. First, it froze up soon after purchase. They sent a appliance person out. He said just break up the ice. How stupid was that? The next appliance person, the water is leaking into the motor of the ice dispenser freezing it up. When exposed, you could see all the frozen ice. A lot of it. No wonder the motor won't work, it was frozen up. When the new part came, it had a new part with it. This rubber washer was to stop the water from going into the motor and freezing it again.

My brand new Kitchen Aid KBLS22KWMS arrived yesterday. It's a bottom freezer, single top door model. The bottom deli drawer kept sticking every time I opened it, so I took the drawers out, to try to find the problem. That's when I saw that the molded plastic, on which rests the shelf supports on the deli and crisper doors, was very thin, and could be pushed in with just normal pressure from my finger. One of the supports was dented in already. Crisper drawers and the deli drawer are held by plastic frames, with no metal at all. Only the top shelves have full metal support. All the plastic is really shoddy workmanship. I have no faith that this fridge will last even a year, much less 5. It's going back to Lowe's tomorrow. I had thought that Kitchen Aid was supposed to be a higher end appliance from Whirlpool. Now I will not buy another Whirlpool owned product.

I bought a KitchenAid fridge side by side with freezer on the bottom. It leaks water all over the floor. Forms a sheet of ice under the freezer door then the water overflows. I called Lowes. They sent a repairman that stated it was our fault for not having air conditioning in our house. Nothing he can do. I called Lowes again and a new repairman said he replaced a faulty hose. Now it still leaks and the warranty is expired. I hate this, our old fridge worked better. Wish I had it back.

We remodeled our kitchen in 2006. We purchased a Kitchen Aid refrigerator, dishwasher, gas oven/cook top, and microwave/vent hood, from Builders Source, Albuquerque. Since then every product has broken! Today, I had a repairman out, to fix a relay in the refrigerator for the third time this year! $150 per trip.

This is quick, easy, and short. I purchased a new KitchenAid side by side in March of 2011. One month later, it stopped cooling. As a service tech, I had already tested and found that the start relay and overload were bad because the compressor was about to take a dump. I called for service which took about a week to arrange. When the service tech arrived, he replaced the relay and overload without testing the compressor. I asked him if that was common practice which I knew wasn't. He replied that it was a common problem and it wasn't necessary to test the compressor and everything should be fine. Little did he know about my abilities. Knowing KitchenAid's reputation, I was fully prepared on how to deal with the situation and didn't want or need to have to go through what so many others had to do. Also knowing that the compressor only had a limited life of maybe a week before it quit completely, I first purchased a used old refrigerator for $50.00 to get me by just in case.

The interior shell has numerous cracks. The repair technician said it is common with KitchenAid refrigerators. The refrigerator is only five years old. It has Superba stainless steel side by side for over $2,000.00, and it was paid for new. I never had any refrigerator or have ever heard of this happening before. The manufacturing defect is the only reason this is happening to these units. Has the government done anything yet to protect consumers against this type of inaction by the company?

I had the worst experience ever! My refrigerator has not worked for 10 business days already. They changed all parts but still it's not ready to do anything. I have no working refrigerator without food and I have 2 kids.

We purchased a KitchenAid side by side fridge from Sears ten months ago. I have since had it serviced for four times and I'm now going on my fifth. This time around, I will have replaced nearly every part in the fridge. My complaint is not only with regards to the condition of the product and Sears' failure to take responsibility for it (not to mention all the food I've had to throw out), but the fact the Sears service department makes it extremely difficult to get them to come out in a timely matter.

I purchased a KitchenAid side-by-side Refrigerator #KSCS25INSS00 for almost $3000.00 from Sears in 2004 with 5-year service contract. In 2009, I called KitchenAid Repair because of cracks in cavity liner since it was under factory warranty. Serviced by A&E Factory Service, who strongly let it be known that the service charge must be paid regardless to analysis, Serviceman Raymond #** said the repair to the cracks in my refrigerator were cosmetic and would not affect the cooling of the unit. Service was under warranty but the repairman advised against cosmetic repair because it would show as a patched-over look, will not look good and again, would not make a difference in the cooling.

KitchenAid buyer beware! This is long, but if you are considering KitchenAid, you should read!

Exactly 2 years ago we completely remodeled our kitchen and purchased over $10,000.00 in KitchenAid appliances. Our French door refrigerator never sat right. It always looked like it was falling into the wall. My husband tried to level it and was frustrated that there was no way to level this fridge from front to back. He went on line and called customer service and was told there was no way to level this fridge. Upon moving the fridge out we also noticed that there was a bolt on the left side of the bottom of the fridge that was sticking out and gauging our hardwood floor when moved. On several occasions when I had KitchenAid repairman out to my home I would mention the leveling issue on the fridge and kept getting the same answer. One service company told us that you had to put shims in to level it. I have never heard of putting shims in a fridge to level it. We called KitchenAid and told them our situation and that the fridge was also at this point making a lot of noise. This was a few months ago. We did opt to extend our KitchenAid warranty through what I originally thought was KitchenAid directly but it is a third party company called Assurant. We were frustrated that we were stuck with a less than 2 year old $2,500 refrigerator, that we had to put cardboard in for shims to try and make it level and were now making a lot of buzzing noises. I called the warranty company and they told me they don't come out for noises. Next I called KitchenAid directly and they advised us to call the warranty company back and ask for a second opinion company. While we were on the phone with KitchenAid my husband realized that the noise was coming from the under belly of the fridge. It was vibrating on our floor. After calling Assurant they scheduled an appointment with a service company who never showed after we waited from 8 am - 5 pm on a Saturday for them. I called the warranty company back not to happy but they scheduled Quaker City repair service to come out. They actually had been the company assigned to us by KitchenAid under the first year manufacturer warranty period. I was not very impressed with them from the get go. The repairman came, and looked at my fridge. After looking at it, I asked him what he thought and he refused to tell me anything. He said I would have to wait for a call for his report. He wanted to consult with someone else. I persistently tried to get some information out of him. I have never had a repairman not tell me what the problem was with an appliance for a service call. This only confirmed my poor impression with this company. After one week of waiting to hear from them I called the warranty company who lied and told me they had no report from the service company. The only thing he told me was that the noise it was making could not be addressed until somethings breaks and he told me to put a shim under the part that was making the noise underneath. What professional repair people. I called the service company and they read me the report and confirmed that the warranty company had a copy of the report. The service representative did read me a copy of the report which stated "Base of the unit is bent and preventing left right wheel to be on floor causing unit to be unbalanced." They told me that it was not able to be fixed. Assurant the warranty company will not fix the fridge or even address the issue because they are saying that the fridge was like this from the get go and KitchenAid says that it is out of the original 1 year warranty and will not fix it. We have spent countless hours on the phone with KitchenAid and the extended warranty company that KitchenAid uses and have gone round in circles. Neither will take responsibility for it. So right now we have a pretty new fridge that has shims under the back to try to level it and shims under the belly pan area to keep it from making loud annoying constant buzzing noises. Which is still does constantly. I am ready to kick it to the curb. We are totally frustrated. Every time we call we have to go through the same story and you would think that after 10 or more phone calls it would be on file. Somehow KitchenAid and the warranty company can't find our information each time. We are probably posting this on this website in vain but I am on a mission to post this information everywhere until someone listens and does something about my defective refrigerator. We are very unhappy with the lack of professionalism from KitchenAid's customer service, the repair companies that they use and the extended warranty company

Exactly two years ago, we completely remodeled our kitchen and purchased over $10,000.00 in KitchenAid appliances. Our French door refrigerator never sat right. It always looked like it was falling into the wall. My husband tried to level it and was frustrated that there was no way to level this fridge from front to back. He went online and called customer service and was told that there was no way to level this fridge. Upon moving the fridge out, we also noticed that there was a bolt on the left side of the bottom of the fridge that was sticking out and gauging our hardwood floor when moved. On several occasions when I had KitchenAid repairman out to my home, I would mention the leveling issue on the fridge and kept getting the same answer. One service company told us that you have to put shims in to level it. I have never heard of putting shims in a fridge to level it.

On May 26, 2011, I called KitchenAid to report our fridge was not working. Being it was received at the end of January, I assumed they would get right out and repair it. It's now June 15, 2011 and we are still without a working fridge. We paid over $2000 for this fridge and have had to use coolers for the past three weeks to keep food in, not including the couple hundred dollars of food that went bad and we had to threw away. I've been buying two bags of ice a day at $1.99 per bag. We've had to eat out for most of our meals. When I called KitchenAid, they are all very sorry for my inconvenience but there is nothing else they can do.

We have the double-drawer refrigerator with custom panels (KDDO27TTX). The wire harness that connects to the control panel breaks every two years. KitchenAid replaced it under warranty two times. It broke again and is no longer under warranty. Attempts to get them to just send a replacement part were met with "sorry, out of warranty".

I purchased a side by side refrigerator on 2003. The ice maker never worked properly. After 8 years, it suddenly stopped working. It was always noisy and the filters had to be bought only through the company. It ruined everything in it (over $200 of food I had just went shopping) and pooled water on our hard wood floors. Relays burned out causing the compressor to burn. Parts only covered but not labor. We refused to invest more money in this horrible product. We will never buy Kitchen Aide again.

Well, we have a brand new home, 3 years old. It came with an entire line of kitchen aid products, including a built-in fridge. It’s the side by side model with the freezer drawer at the bottom. The flap on the door broke, the freezer lining is flat and does not create a proper seal anymore. It's been very lightly used for only 3 years, but is outside the warranty. It leaks water everywhere and is a terrible fridge. We will never buy KitchenAid products ever again.

We remodeled our kitchen and purchased KitchenAid appliances. The refrigerator was model #KFIL27CXMS0 and it cost over $2500.00. After it was installed, we went shopping and stocked it for the week. Within a few days, the items in the bottom freezer started to thaw. Then the ice maker stopped working. Then, the entire unit shut down. I called Lowe's where we bought it. I was told that after 7 days I had to go through KitchenAid. The rep from KitchenAid set up a repairman to come to fix it. The repairman looked at the unit and said that it was unrepairable due to the amount of time that would be required. He wrote up a report calling for replacement of the unit.

I bought a KitchenAid refrigerator from Pacific Sales. The ice maker breaks constantly. I have called Pacific Sales and KitchenAid and they have sent repair people here but the repairmen tell me each time that they will fix it but that KitchenAid knows there is a design flaw and will do nothing to correct it. Pacific Sales keeps telling me to call KitchenAid and KitchenAid tells me Pacific Sales is responsible.

I bought a KitchenAid refrigerator (Model KBRS19KTSS01) at Sears (Montreal) in November 2008. In November 2010, the fridge began to warm, and eventually, it wasn't cold anymore, while the freezer at the bottom was okay. I called service from Sears and they came the day after. They told me the control panel was broken so the defrost device wasn't starting anymore. The man put a new control panel. He also had to remove a part and used a blower to melt the ice pack. Everything worked well after. I had to pay $140 for the panel, $100 for the call, and $61 for one hour of work, total of $301 plus tax. The man from Sears told me that this problem is usual, that I should have paid for the extended protection plan, and that he will have to come back in two years or more if I am lucky.

I have some of the same complaints as the others on this forum. I have been without a fridge for over 4 weeks now. Our side by side fridge stopped cooling and we waited 4 days for KitchenAid to send their technician out, who told us that he needed to order a new compressor and condenser ($1300 in parts alone!) He said, "Don't tell them that the liner is cracked because they will just make me put tape on it and it looks worse than the cracks, even though the liner cracks are clearly covered in the warranty. So we waited 10 days for the parts to arrive and they put them in. We were so excited our refrigerator was working until the next day, when we opened the door and everything was warm again! We called KitchenAid and they told us we had to wait another 3 days for a technician to come back. After much complaining, they got someone out in two days. The technician said that there was a stricture in the system and that it was not repairable.

We purchased a built in KitchenAid refrigerator/freezer in '06 and have had it serviced three times. Most recently, the refrigerator stopped working completely. We have model KSSS42QKX00. We were told (by the service people recommended by KitchenAid) a main board needed to be replaced but unfortunately KitchenAid/Whirlpool no longer manufactures that part. Obtaining this information took 2 weeks and 3 service calls. The 3rd service call was to have the serviceman come to remove the part so we could mail it to be "rebuilt". When we attempted to mail it to McGregor, the repair place recommended by KitchenAid, we learned that the service people removed the wrong part. We are back to square one. Kitchenaid recommended another repair company. However, a second repair place will not get involved because we started with someone else. KitchenAid offers no solution. We are a family of 8. We have been without a refrigerator for 4 weeks.

We always had trouble with the water/ice dispenser on the door. Now the repairman told us the dispenser cannot be fixed! Now we have a refrigerator which does not function for our needs.

I purchased an entire kitchen of your top of the line products, Superba Stainless, and had issues with almost every piece of equipment. The oven blew fuses every time you put on clean then after 5 times, KitchenAid sent a modification kit to handle the heat leaking out and blowing back fuse which must be a design flaw. The fridge had numerous issues with icemaker, cooling and temperature control. The biggest nightmare by far has been the KUDSFL11SS Dishwasher that has failed numerous times.

We bought all new KitchenAid appliances when we remodeled our kitchen 6 years ago, bought all new stainless steel: Refrigerator, Combination Microwave-convection oven, Lower large oven, cook-top, and dishwasher. We had a problem with everything! The refrigerator was the worst. The ice machine kept failing. The appliance center has had to come out for the same problem 4 times over the past 6 years at $140.00 a pop. It has failed again and the only solution is to buy a new $1200.00 door!

I bought a French door style refrigerator along with other small and large appliances from the KitchenAid factory through Direct Buy in 2006. I have had numerous repairs on my fridge and my gas range in the past. Two Saturdays ago, the temperature in my fridge kept going up. I called the K/A company and told them my problem. This was Monday because I could not get them on weekend. The person I spoke to said that it could be a factory problem. And since my refrigerator was only 4 years old, she would set up an appointment with a company called Metro service at 1-973-328-4102.

I have side by side refrigerator that was purchased in August of 2006. It was not a cheap fridge. The ice maker burnt out and I called and they told me it was still under warranty. The repairman showed up and said, “No way, it will cost $400.00 to repair.” I called back and was told it’s not under warranty, but I saw where it was ordered, fixed and under repair. But I was then told, “So sad, we can’t help.” And charged $75.00 for nothing. I will never buy KitchenAid product again. If they had told me it wasn't under warranty, I would have called my local repairman for a lot less.

Five years ago, I remodeled my kitchen and installed all KitchenAide stainless steel appliances. I have had two separate problems with the compressor of the fridge and various issues with the dishwasher, however, the icing on the cake is now I find rust spots on my refrigerator. They are tiny spots just above and just below the water/ice dispenser.

Around the beginning of July 2010 our 3 year old KitchenAid refrigerator began to not cool properly. I call a repair service that came and looked at it and told me the sealed unit was bad. I had a Whirlpool approved tech come out and he found the evaporator leaking and ordered parts which took almost a week to get here. They installed the parts charged & checked the unit. That night it started leaking Freon. I called again the next day and another tech came out and made repairs. Again the thing quit cooling properly. Again a tech came out and did at through leak, leak check, amp draw, and the works.