JennAir Refrigerators Reviews & Complaints

Page 4 Reviews 230 - 380

RonTitusville, FL

Reviewed May 12, 2005

We bought Jennaire appliances, microwave, oven, refrigerator for our new home in 2001. The microwave was not working after two months and required a service call, and the refrigerator does not keep things cold enough even on coldest setting--milk sours before date, etc. Three times we have had the refrigerator worked on, and now the repair men say it is poor design and parts have to be changed. We must pay for it all! These appliances are junk, and I would not recommend them to anyone!!!!

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RonPrescott, AZ

Reviewed Oct. 11, 2004

We have a new Jenn-Air refrigerator-freezer, which has never functioned properly. During our kitchen re-model, we purchased Jenn-Air model # JS48CSDBDA (serial # 1275870EA) and installation was on May 24, 2004. The freezer has never worked consistently and we have had nine (9) repairs to date.

The installer was Yavapai Appliance Service (YAS) and they repaired the freezer on three (3) occasions in June and July. YAS then recommended we use Quality Maytag, Inc.(QMI) for repairs. QMI has repaired the freezer seven (7) times in August, September, and October. We have called Jenn-Airs toll free number on several occasions and they repeatedly refuse to replace this defective appliance. We spoke with Gina today (10-11-04) and she said Jenn-Air will continue to repair the appliance until the warranty runs out. This policy is totally unacceptable.

We demand replacement of our appliance within four weeks. No reasonable person would accept this level of manufacturing and repair.

We have lost food and time valued at approximately $2400.

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CarolYutan, NE

Reviewed Feb. 12, 2004

Bought Jennair Refrigerator 4yrs ago. Ice maker does not make ice. Repairman came and said line was frozen and needed new electronic panel on front of machine replaced. @ days later called me and told me parts are no longer available. It is only 4 yrs old and it can't be repaired? Sounds like they are not a user friendly company. This was top of the line when we purchased it. I have a refrigerator in our barn that gets hit with a power washer at least 5 times a year, and it works great and it was just a little cheapy from Sams club. Go figure.

I will never buy from them again, we are in construction and I am making it a priority to let the builders in this area about the low quality of the Jennarie and not to recomend themt to their clients.

I will have to either buy under counter ice maker or keep buying bags of ice and dumping them into the ice bin. Or replace the refrigerator as it is really a junky thing. I am leaning towards replacement.

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JamesMaeyville, TN

Reviewed Feb. 4, 2004

I built a new house nearly five year ago and put what i thought was the best appliances in it.I bought a stanless steel jennaire side by side refrigerator.Twice in the past five years in the middle of the night the water dispenser decided on it's on to come on.I have a family in the basement under the kitchen,ther was water running out around recessed light fixtures.I had to patch and paint part of the ceiling.Luckly the second time wasn't as bad,but still had water in the basement and had to replace the water valves and control board both times.The last time was a year ago and now on 2/3/04 everything stopped working.

I am feed up with Jennaire appliances,as far as i'am concerned it's all junk.

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LeslieAsheville, NC

Reviewed Aug. 19, 2003

I have recently remodeled my kitchen and purchased a Jenn-air refrigerator. Upon deliverly I realized that one of the vegetable drawers would not easliy open and close. Because the refrigerator cost almost $2000.00(it's stainless steel) I called the 1-800 #. They gave me a number of a repairman in my area. In speaking with him he informed me that if it wasn't an operational problem it would be at least a month before he could come. Still no sign of him 6 months later. At this point I have noticed that the ice gets stuck coming out and runs the motor that kicks the ice out continually until we notice it. Also the buttons on the front for ice and water are peeling off and the water comes out so slowly it's not even worth waiting for.

For the past month every time I try to call the 1-800# it is busy!! Have they changed their #? I are VERY disappointed in the quality of thier product and their customer service. Some friends of ours are remodeling and were thinking of Jenn-are products(they were wanting high quality). I quickly told them of the service problems and lucky for them they went with another brand. Looking forward to saving others any chance I get.

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DougBenton, KY

Reviewed Aug. 11, 2003

We bought a Jenn Aire refrigerator side by side with ice and water dispenser in the door in April 1999.We had a repairman work on it 4 times and then the store told us they would pick it up and bring us another one. They said if an item had been worked on 3 times in a certain amount of time it is considered a lemon. Well the next one worked fine for about a year and since then we have had nothing but trouble. I worked on the ice maker at least once a week trying to get it to make ice. I had trouble getting it to make the ice and then trouble getting it to dispense the ice.

We finally got up one morning in June of this year and the refrigerator part was warm so I called a repairman. The heater that defrosted the freezer had went bad. I also had him install a new ice maker. Last week I got up with the same problem. Only two months later. He installed some kind of computer board that supposedly told the heater to defrost. I was charged an $85.00 service charge each time and the total bill for both repairs was almost $400.00. I think this kind of expense is ridiculous for a product that is only 4 years old and that was so expensive. I bought this product thinking it was top of the line and I have been very disappointed in the performance.

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