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We purchased a KitchenAid refrigerator one year ago during Black Friday sales at Best Buy. When it was delivered the ice maker did not work. They sent out a local repair company to fix it. When they arrived they took the door apart and laughed. They said the door clearly had been dropped and they had to have known it was broken because the inside of the door was zip tied together! The wires from the icebox were laying inside the unit. The warranty company ordered us a new door because that is the only way to replace the ice maker. 6-8 weeks later the new door came in and the ice maker did not work! So once again they ordered another door. 6 weeks later the new door came in with a large dent on it. We were told we could take it so we at least had a working ice maker but that if we did it would constitute us accepting it and they would not replace it in the future.
This was a $4,000 fridge so of course like any normal person would do we told them to order us a new one that was not dented and so they did. We were told it would be 6 more weeks. 6 weeks came and went as well as 6 months. Intermittently we would get phone calls to update us that it was still on backorder. I returned to Best Buy to purchase another kitchen set (a different brand) for a house we were remodeling and at that time I was told by the salesman that KitchenAid we no longer even producing these refrigerators because of all of the issues they were having with them and they told me to contact KitchenAid.
So then the experience gets even better. I contacted KitchenAid and was told that production had been stopped but they were going to start up again in 2019, but they would give us our money back if we wanted. We informed them that wasn't really an option considering we just redid our entire kitchen with matching appliances in January 2018. We also told them our only choice was a counter depth fridge because we designed the kitchen and island around this model. So for our inconvenience they offered us $125. They then offered to let us upgrade to their higher brand Jenn-Air. By offered I mean they allowed us to pay to upgrade to the better $5,000 refrigerator. Which we actually decided to do because the KitchenAid was on backorder until first quarter 2019 and who was to say that the new production of this fridge was going to be any better than the one they already had to stop making because of all the issues.
So we paid the difference only to be told this new refrigerator was also on backorder until the first quarter 2019! We accepted the fact that we were without a fully working fridge until the new year but still upset with being put out like we were. Fast forward to October 2018 we get a phone call from Jenn-Air that they have a new fridge for us and they are going to deliver it. So we set that up, the delivery date comes and the delivery company JB Hunt arrives and delivers our refrigerator using a dolly which they manage to scratch up our new transition strips and their first response was to ask if we had photos to show if they did the damage or if it was already there!
Our kitchen was just redone, clearly everything in this is brand new. So we now have to get a quote to have the floor fixed so they can reimburse us for that. So our new Jenn-Air, upgraded fridge gets installed. They tell us it will take a few hours to get cold but it is recommended not to put food in it for 24 hours. Fine, however, 5 hours later, still nothing. Not one bit of cold air coming into this new fridge. So we call them up and tell them and we are told they will have to come back out to try and fix the new fridge. We asked them to return the fridge they just took out a few hours earlier but that was not an option. So we now went from a refrigerator that worked but didn't have a working ice maker to a hot refrigerator. They order a service call for the following Monday. They come out pull the part they say is broken out of the box and you guessed it the part doesn't fit this model.
At this point we call Jenn-Air and they offer us $200 to purchase coolers to put our food in that came out of a refrigerator that was full of food before they took our working fridge away. Are you kidding me! They then offer another $300 so we can buy a small refrigerator to put in the garage to hold the food we already had and needed put somewhere because the Jenn-Air model is on back order again until 2019. Not to mention they didn't even want to give us a new one, they wanted to just keep fixing this one that was broke. Yes a brand new refrigerator they thought was acceptable to make us keep letting them try to fix it instead of replacing it with a new one like we paid for. So needless to say this was not an acceptable long-term solution. Realize at this point it has been 11 1/2 months since we originally purchased our new refrigerator so we have been very patient and now we have a small fridge to keep all our food in.
So at this point we demanded to talk to a supervisor. She tried to help but production was out of her hand, all she could do was approve us to get a new one and try to get us moved to the top of the list. On November 12th, we received a call stating it was still on back order and wanted again to know if we just wanted a different model, we told Amanda again that wasn't an option because our kitchen was designed around the counter depth fridge and nothing else would fit. So we went back on the waitlist. We then get a call on November 16th from JB Hunt the delivery company that they were going to receive our fridge on Sunday or in the middle of the night Monday and would be at our house today November 19th between 12-4pm, and that we would get a 30 minute call ahead to let us know.
At 3:30 pm we hadn't heard from anyone and called JB Hunt to find out what was going on. They said they didn't receive the appliance from Whirlpool in time to get on the truck. They apologized that we sat around all day waiting and that no one bothered to call us but that Whirlpool was to blame. So we then called Whirlpool only to be hung up on the first time, then transferred to the "Customer experience" at Maytag. No, we didn't buy a Maytag so they had no idea who we were. So we called the Supervisor Camilla back and left a couple messages to find out where our fridge is. We then called the regular Jenn-Air line and we were told our fridge is on backorder still. We told them JB Hunt said they now have it but it was delivered late from Whirlpool.
Jenn-Air kept insisting it was on back order so they finally decided to call JB Hunt themselves and yes our fridge is in. Not sure why Jenn-Air didn't know they delivered a fridge but that's par for the course at this point. We asked to talk to a Supervisor again to find out why after waiting a year for a fully working refrigerator Jenn-Air. Couldn't even get it delivered on time when they had it, but as of 5:04 pm we are still waiting on a call back from someone at Jenn-Air. Crossing my fingers it will be delivered on Wednesday. Now like it is scheduled to be, but I am sure not holding my breath! Never again! And we buy a lot of appliances for our rehab homes. Guess we have to use the less expensive brands to get something that works right!
This is a poorly designed product on a number of levels. Within less than 1 year, I had to have the auto defrost mechanism replaced. The ice maker throws about 20% of the cubes on to the floor of the freezer instead of into catch bin. The flimsy plastic tabs on the veg/fruit drawers have broken off. Most importantly, the rubber gaskets which create a seal when you close the French doors have deteriorated.
The gaskets promote the build-up of mildew (what is that about?) and the rubber flanges at the top and bottom of the gaskets have broken off. I support all of the others who have taken the time to contribute to this review site who say, "DO NOT BUY THIS PRODUCT!" When I attempted to call customer service, my wait time was in excess of 60 minutes and they offered to send out a repair service (costing $99) to diagnose the problem. There was no attempt at any kind of customer accommodation. (Model number: JFC2089WEM6; Serial Number: K13329578.)
I bought a Jenn-Air top of the line build in fridge model JF36NXFXDE01 back in November 2017. The fridge and the freezer stop cooling. It is a summertime in Los Angeles with temperatures over 90. I've been calling Jen-Air customer service, talked to many representatives and still don't have the problem fix. First they schedule service with Whirlpool service technicians. They came 3 times and were completely clueless. First they order the compressor, waited for a week and when installed it did not fix anything. Then they cancel two of their next appointments leaving me taking day off and waiting the whole day for nothing. Then they order more parts without even coming back to evaluate the problem.
Jenn-Air offer another company to take over but after 10 more days they haven't show up yet because Jenn-Air did not ship the parts on time. I got one of the managers Rita involved but the outcome was the same. She ensured me that the part will be ship on time so I can have the service company do the repair today or tomorrow. As of today the parts are not here and she is not returning my calls. When you call Jenn-Air customer service the recording says that "They CARE". Obviously they don't.
I purchase my complete Jenn-Air kitchen and loved everything for about the first year. My refrigerator stopped making ice and began leaking water, then within days the refrigerator stopped cooling to a safe temperature. The company I purchased it from began replacing items one at a time and after 6 months replaced the unit. Fast forward 13 months...same problems and I am very disappointed with my purchases. Working direct with Jenn-Air this time and that is not much better. We scheduled an appointment, they failed to show up. I called the next day and requested another appointments, now they won’t call back with a time/date. Feeling very frustrated and disappointed.
We purchased the complete Jenn-Air appliance package for our new home. The appliances have been installed for 4 weeks. Our refrigerator (Jenn-Air 48" Built-in Side by Side with water/ice dispenser) over temp alarm started going off Thursday night. Friday morning we were able to "reset" the temperatures. The alarm went off again late Friday and we were able to get a repair technician out to look at the fridge. He checked the condenser and found no issues, he hit the reset button again and lowered the temperature. By Saturday morning the alarm was going off again, however we were unable to hit the reset button as the button no longer works.
As of Sunday afternoon every single item in the freezer and fridge has been thrown in the garbage. The temperature in the freezer and fridge were reading 66 degrees. It is now Monday and Jenn-Air will send another technician out to look at the refrigerator. I am not a person who would ever write a negative review as I believe sometimes things just happen, however, I am so disappointed with this Jenn-Air fridge. At this point I cannot say I would recommend any Jenn-Air appliance. I can only hope that the rest of the appliances continue to work as expected.
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Model JFX2897DRM02, the refrigerator is awesome, however, the ice maker (which there is only one in the door) is not capable of making enough ice for even two people. This is not what the reviews stated prior to purchase. Upon contacting customer service we were advised that the ice maker makes 10 cubes every 6 hours.
Had a tech come out to fix the water/ice dispenser and paid a service call fee. Fridge was no longer under warranty. He never fixed the issue we found later when trying to use it. We want to problem fixed and should not have to pay another service fee for a problem that was never fixed. We keep getting shuffled from dept. to dept. (Jenn-Air and Whirlpool Factory Service) like it's their job. Can't get this issue resolved. Never seen anything like it.
We've had nothing but trouble from the get-go. Waiting for repairman now. Have spent over $3,000 on repairs, and still not working. Freezer ices over and creates icicles and sheets of ice hanging from shelves, which fall off onto the floor when door is opened. DO NOT BUY this refrigerator/freezer! (It's a 48" side-by-side counter depth.)
I purchased a Jenn-Air refrigerator in the 1995-1998 time frame. The only repairs work has been to replace icemaker. I attribute this to the water in my area as this is normal for all makes. This refrigerator has been moved to several different homes and continues to work like a charm. I no longer use the icemaker because of our hard water.
On December 24, 2013 the Jenn-Air 42" JS42SEDBDA built-in refrigerator had overheated and was sitting at oven temperatures. Luckily our holiday meal was in the Kenmore refrigerator in the garage and we caught the "fire" in time to save all the frozen food and much of the refrigerated stuff. That unit was originally purchased in January 2006, what caused the meltdown/fire was the compressor it overheated. When we initially contacted Jenn-Air we were told it was out of warranty and that we were out of luck. Not so fast. I called and mentioned that the meltdown/fire was a life safety issue. Jenn-Air needs to send out a repair person to verify the fire. The person that comes out is horribly unprofessional and his company has now been refused entrance into our home. They review the information and decide to replace the unit at a prorated cost - basically 40% off the MSRP taxes and delivery included.
February 2014, our "new" Jenn-Air 42" built-in JS42PPDUDB16 is delivered, the company that was chosen for the delivery has never delivered a built-in and they proceed to lay it on its back multiple times, and damage our fence and interior ceiling in the process of the delivery and installation. With all the jockeying they managed to cut the water line, so we had to have that repaired. Three months later the compressor fan and chip go out. The repair technician requests that Jenn-Air replace the sealed unit or the refrigerator in total. Jenn-Air refuses. October 2017, this unit catches fire as well. Only it doesn't have a meltdown just a burn mark on the divider between the refrigerator and the freezer.
I call their safety department again, a repair person is sent out. The repair person calls Jenn-Air's service department to get the diagnostic codes and is refused and told to tell me (the customer) that the refrigerator is fine and to start using it again. Uh no, I call the safety department and the repair person tells them that the unit is getting overheated to the point in 20 minutes that it's difficult to touch with a gloved hand. Jenn-Air Safety makes two offers: 1) Repair the unit at no cost to us, 2) we can purchase a new unit ($8,300.00 or less) for $3,600.00 any unit over that we would have to pay the overage in addition to the $3,600.00 because they no longer make that unit. Before the repair person leaves it starts chiming a sign the motherboard has failed, and when being powered off at the main switch it arched. Repair at this point is out of the question.
We go on their website the only refrigerator that is close to what we have costs $9,599.00, so our out of pocket would have been $4,899.00. We paid $5036.40 for the 2nd unit. That takes this unit close to the price of a Sub Zero. There is another round of calls and we push for a buyback. We are still waiting for the check. In conclusion we feel that Jenn-Air JS42 model refrigerators are life safety hazards and should not be sold. We will not buy a Whirlpool Corporation product ever again.
Exterior almost a 5. Interior: the foodtray lid broke within the 1st year; the 2 produce drawers have never easily closed requiring 1-3 attempts before they will lineup to close. The ice maker only occasionally makes ice without manual intervention. The right exterior handle has come loose and the tightening screw has stripped.
Purchased all Jenn-Air appliances. The Jenn-Air refrigerator is the least impressive unit--top shelf shattered into a million pieces after I placed 3 - 1 quart of simply orange juice containers along with some yogurt cups and a small jar of pickles. The hood, dishwasher, wall oven and gas cook-top are great but the refrigerator could be better. Called manufacturer. Reported the problem and they will replace the glass shelf at no cost. They get 5 stars for customer services.
We build a home 6 years ago and furnished our kitchen with Jenn Air appliances. What a nightmare! The double oven has been replaced, the ice maker is broken and now the ice maker in the refrigerator doesn’t work! I have our old 20 year old refrigerator in the garage and it works perfectly! These products are crap and something should be done!!!
We purchased a Jenn-Air fridge, dishwasher and wall oven and microwave three years ago when we redid our kitchen. We are a mature family that uses our appliances regularly but not harshly. Said another way, they do not get above average use. In the past three years every appliance, except the oven, has needed repairs. They have all failed us and required repeated servicing. And they are always large failures - control panels. My prior GE appliances never needed service in 10+ years. The quality of these products is astoundingly low. I will never buy a Maytag product again. Buyer beware!
Purchased Jenn-Air JFC2290REP 12/16. By 5/17 door seal was falling apart. Warranty will replace, but doubtful that quality reflects $3,300 price. Actually a KitchenAid appliance with fancy Jenn-Air badge. Not a good decision on my part.
Within 5 years needed a new compressor. Then there was constant noisy operation. Worked for another 5 years and then unit stopped. Corroded pipes was the prognosis and to fix was a wait of 110 days for part delivery. The repairer can only vouch for their work and not the reliability of the unit. Has cost me a fortune in repairs and opinions and in the end had to throw away the fridge. Not good enough Jenn-Air!
Brand new kitchen with Jenn-Air panel ready refrigerator. Is now 9 mos old and freezer is full of ice. Two repair visits and tech says he would not repair it because these are trouble Company will not replace. Stay away from Jenn-Air refrigerators and from Pirch appliances. They do not stand behind their products or their people. In my opinion you are better off at Lowes or Home Depot which will stand behind what they sell. PIrch is high end and low quality. In my opinion you should avoid these companies.
My Jenn-Air fridge is 8 years old. It died one fine morning. They sold me an extended warranty to get it fixed - little did I know it was a third party, AIG. AIG contacted another party "DanMarc Appliance" which took seven days to send a representative of yet another, fourth party in this chain of incompetence. Nobody at any of the four companies had any idea what was happening, totally disregarded me as a customer. Spent hours on the phone, to ultimately throw the fridge out due to no information. Don't go down this road, Jenn-Air doesn't stand behind its warranties, and parts appear to get obsolete so quickly as to render the products un-repairable. Shameful planned obsolescence and corporate running-around of customers.
We spent almost 25K for refrigerator, oven microwave combo and cook top. We spent almost $1500 so far for repairs and again refrigerator started forming ice in the freezer. Microwave malfunction error and had to power reset every other day, cooktop igniter stopped. Need to call the tech again. Horrible company, never buy these appliances at all....
Bought new and has twin door with bottom freezer, automatic ice maker (which never worked), and a chill water delivery system. Unit never cooled sufficiently to freeze ice cream as an example. Cooled somewhat for a period of approx. 5 years then had to replace compressor. Still did not cool sufficiently; had repeatedly ice build-up surrounding thermostat inside which had to be removed. Finally threw it out and bought a new Sears model with no automatic ice maker, no water delivery system built in, just a "plain Jane", good old fashioned refrigerator. Been happy ever since! Never purchase a twin-door with automatic ice maker, chill water... etc and made by Jenn-Air!
The appearance is clean and has a contemporary look. The height of this item was what I needed to fit under my shelves in the kitchen. The only negative about this item is the icemaker. Why don't these last more than 2 or 3 years??? I need this and it is something that costs a lot to get fixed. In the meantime, I have no ice!!!
They'd get NO Star if that was possible on this review. I am into eighteen (18) months and 10 trips with a Service Technician trying to get these drawers to function like a Refrigerator. The issue started with frayed cables from rubbing against the gliders causing an alarm to go off. The cables got replaced but the unit started to operate as a FREEZER instead of a Fridge. Numerous attempts to change both the Controller and the Display panel and I'm still stuck with a Freezer. For the price of this unit, this guys should be tripping over themselves to FIX this and do it right.
We have a 48" built-in Jenn-Air refrigerator that is 12 years old. Original price was over $7,000 plus an extra $1,500 for the door panels. Recently, the door spring broke so there is no longer any tension on the door (very large heavy door). The door will no longer close properly and is also a safety hazard for our 3 young children. Jenn-Air decided to stop making the spring in 2012. I have searched high and low (google, eBay, Mom and Pop repair shops, etc.) for this part (or a similar one) w/o any luck. Jenn-Air's response was basically "too bad" and that our only option was to replace the fridge! Over a $21 part! The newer version is now $8500 plus new panels (the door front size is now different of course). Our entire kitchen is Jenn-Air (over $25k invested). In retrospect, buying Jenn-Air appliances is one of the biggest mistakes we made during our kitchen remodel. Avoid this brand at all costs!
The Jenn-Air Refrigerator js48ppdbda was installed in 2007, it has been working fine till about 6 months back. There was a noise that would come on intermittently. This noise went away eventually but the freezer was not maintaining the temp. After doing some research it turned out to be the evaporator fan. Bought this online and replaced it. However the core issue was ice developing in the freezer which probably caused the fan to ice up and fail. Called in a local technician. The moisture from the heat exchanger was not flowing out to the drain. This was causing moisture in the freezer, hence the ice build up. He cleaned the heat exchanger thoroughly and the fridge is back up and running. After 9 years expecting a few issues, hopefully the experience going forward will be better than some of the reviews below.
We bought a Jenn-Air JFC2089BEM00 French door refrigerator a year ago. So far no problems except the glass shelves do not go all the way to the back wall. Things are always falling off the back of the shelves. This seems like a serious design flaw to me. Especially when glass bottles fall off I'm afraid something is going to break. Nothing has yet but it sure makes a terrible noise.
We remodeled our home a few years ago which included the remodeling of our kitchen. As part of the appliances purchased for our newly remodeled kitchen included a Jenn-Air Side By Side Refrigerator with water dispenser and ice maker Model #JSD2695KES. Within the last three years of owning the refrigerator we have had trouble with the dispensing of water. The water dispensing function with the unit has failed to work properly and reduced the dispensing of water to a dribble. Also, the door on the right side knocks upon closing and become increasingly work to the point that it will not close firmly causing air to escape through the door seal.
After at least five (5) years of owning this Jenn-Air Refrigerator Side by Side unit I will give credit to it's reliable cooling performance, both for its freezer and refrigerator until... however, all the same, for a unit that cost over $2,000 I would have expected a lot more. Overall, I wouldn't recommend this Jenn Air product and would be very skeptical and hesitant from purchasing a any Jenn Air product again.
After several visits to address icing in our freezer, Jenn-Air informed me today that the problem is the installation and thus, my problem not theirs. Please, please, do not buy anything from this company.
In the past 5 years, I have spent nearly $1,000 on three separate repairs. All repairs were the same; the control board needed to be replaced. And that has only a 90 day warranty. Jenn-Air Model JFC2087HRP is junk. And so according to the reviews I have read are many of their other models. Stay away from Jenn-air!
We bought a Jenn-Air French door refrigerator in August 2015. At first we thought it was great. But then the left door broke. It was repaired. It broke 4 more times. We do have a warranty but we have to call every other week to have someone come and repair the door again. There is obviously a design flaw that makes the left hand door only work when the right have door is closed first. Since then we have made many calls to Jenn-Air and they have told us over and over that they have no knowledge of this problem. Further research shows a U-Tube video that discusses this problem.
If the door does not close completely part of the refrigerator is colder than the other and it makes the compressor work harder. We have talked to the company we bought it from, who assured us it was the best that they carried and they have no clue. Luckily we did buy the extended warranty so I guess the repairmen can keep coming to our home every other week to repair the same problem. This is the worst 3700 we have ever spent!
When we remodeled our kitchen 8 years ago, we bought a Jenn-Air french-door refrigerator, all appliances were black. We were disappointed in the fridge within a couple of years - small things that didn't open or close properly, drawer covers that came off unexpectedly, etc. Then, after a mere 8 years, it began to freeze everything inside the refrigerator compartment. Diagnosis: The motherboard is burned out, also possibly the control panel. Other news: they don't make this motherboard anymore and the one they do make will not communicate with your control panel. "You can get a rebuilt or aftermarket motherboard but you have to order it yourself and then call us back after you get it", etc., etc., and it still may not work (just sayin'). Oh, and PS, they don't make the black anymore either- just stainless steel.
We were speechless - very expensive fridge, and oops, "guess you just have to get a new one but too bad you can't get a new one that matches your still new kitchen." In the end we did replace the fridge (at a couple of thousand bucks, still cheaper than replacing the various parts and gambling that they would work together). We replaced it with a KitchenAid, same style, black, looks great and we can only hope it functions better as well. Along the way, the various repairmen we had in mentioned that nowadays these fancy fridges are built to last only about 9-10 years. In itself that is outrageous and we didn't even make the minimum life expectancy. Jenn-Air representatives were unhelpful (and could have cared less) all along the way. This company wouldn't know the meaning of Customer Service if their lives depended on it. All in all a completely unsatisfactory experience!
We will NEVER buy Jenn-Air products again and will vigorously advise everyone we can, not to buy them either. Jenn-Air supposedly has a good reputation but I can't imagine why they must hire a PR firm and pay them handsomely to say nice things because neither their appliances nor their personnel speak well for them at all. Bottom line: BUY SOME OTHER BRAND!
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