Jenn-Air Refrigerators Reviews

We thought we were buying a quality product based on its features and price. In less than a year the weather stripping tore which required replacement of an entire door. Then a hinge failed. Now two of the hinges on the piece that folds in and out between the doors have broken. They are plastic! JennAIR’S CUSTOMER SERVICE IS TERRIBLE, EVEN FOR THEIR DEALERS. I sat with one of the repairmen as he was on hold with JennAir for 45 minutes. Unbelievable! For the price we paid this should have been a high quality appliance.

We bought new Jenn Air appliances for our new kitchen in 2020. The induction stovetop failed within the first year. Since then, the refrigerator and freezer both failed. Now, the microwave has failed. The oven is the last appliance standing and it’s making weird noises. It is hard to convey how utterly disappointed we are in all of our Jenn Air products and our experience with Jenn Air. Do NOT buy their products.

If I can go back in time 2 months ago, I would NOT have purchased JennAir column fridge and freezer. Fridge panel never came and it’s been almost 3 months. It was promised 3 times that it has been shipped and still nothing. Then our freezer wasn’t working and had to schedule service. Days later, ice maker stopped making ice, and once again, waiting for service to come. The price for these appliances is not worth it at all. I am extremely disappointed and just feeling defeated with so much money spent and wasted time. I have so much regret and I’m just so worried this is something we’ll have to deal with for as long as we have this fridge.

I have had to replace the compressor on a 4 year old refrigerator unit twice and have had the unit completely rebuilt and it still isn't working. JennAir will not give us a new unit no matter how many times they have to replace all the parts. We have had no better luck with the built in oven. So many parts have had to be replaced that I quit counting. If you choose to ignore this review and decide to purchase a JennAir appliance make sure to buy the extended warranty because you will use it constantly. Buyer beware!

If I could give my JennAir built in panel ready fridge a 0 star review I would. Have owned it for 2 years with 6-7 service calls. It has never worked properly and now doesn’t work at all. This was a really expensive lemon that they won’t replace. Do not buy one unless you feel like having a revolving door of service technicians that only make it worse.

Purchased JennAir Model: JF36NXFXDE 36 Inch Wide 20.81 Cu. Ft. Built-In Refrigerator in 2018 new through home builder and had nothing but problems from 2019 to current. Problems included: flickering lights, unable to keep set temperature causing food spoilage, water dripping onto food and running down the back wall, replacing numerous boards, control modules, thermostats etc. During the time we had the fridge service we had 8 issues reported to JennAir, and all required multiple visits to repair just to see the problems return a few months later. JennAir repaired issues during warranty period free but once 3 years were up they would not honor further repairs even for the same problems they fixed earlier under warranty. This is my 1st and last JennAir appliance… Save your money and buy a better refrigerator with better customer service that will stand behind their product.

I have purchased 6 Jenn Air kitchen appliances (double wall oven, 36" gas stove, 48" refrigerator, dishwasher, built in microwave, fridge/freezer drawers) and 2 Whirlpool appliances (washer/ dryer) in the past 2.5 years. ALL have needed servicing. Now that they are off warranty I have a washing machine that won't allow hot water and fridge drawers that are so loud they need to be unplugged when entertaining. I would NEVER buy or recommend these brands.

New refrigerator won’t make ice, leaked, light went out, & has never worked correctly. Repairmen cannot get it functioning properly. This new Jenn-Air has been broken 3 months and engineering cannot get it fixed. Friends don’t let friends buy a Jenn-Air refrigerator! Choose another brand refrigerator. The fridge is a disaster!

I purchased the JFC2290 Jenn-Air refrigerator with our new house. It has been nothing but troubles. The door sales disintegrate and crack every few months. In the beginning, Jennair was send new ones and paying for the replacement but after a while they stopped. I have also now discovered some rust on the bottom freezer drawer. Just junk; stay away.

2020 we purchased refrigerator JFFCC72EHL01, french door top and slide freezer at the bottom. Water and ice dispenser located on one of the french doors. We live in Houston, TX with high humidity. The ice dispenser continuously freezes up, the humidity travels up the dispenser and whatever the freezing unit is in the french door cannot keep the ice maker cold enough to defeat the effects of the humidity. I am thawing the ice container at least once a week because the ice in the container sets up into a single block. This French door design is NOT RECOMMENDED for high humidity regions.