Jenn-Air Refrigerators

Jenn-Air Refrigerators

 3.0/5 (379 reviews)
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Overall Rating3.0 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: April 20, 2023

I bought a 42 inch built in refrigerator in early January 2023 for $12000.00. It was delivered and within 3 days it was apparent that it was not cooling properly. I called Bouche Appliances where I bought it and they sent out Flamingo Repair services a week later. The technician told me that the compressor was faulty and also the water dispenser needed to be replaced. I immediately called Bouche again. They told me they would replace the unit. That afternoon they called me to tell me Jennair would be contacting me.

Jennair contacted me and told me it would take 6 weeks to get a new one. I told them that it was ok as long as they fixed the broken one and I'd wait for the new one. I was told that if they fix it they won't replace it. I told them that's unreasonable and I was not willing to wait 6 weeks with a broken refrigerator especially when the technician told me it could stop working any day. Jennair told me the decision was mine. They would fix it or replace it in 12 weeks.

After many phone calls to Jennair and Bouche Appliances I decided to go to Bouche and have a face to face conversation. Magically while I was there they told me that two refrigerators were in their warehouse. A week later they removed the broken jennair and installed new model. Everything was working for a month or so until one night I got ice cream out of the freezer and it was like soup. I also noticed that the ice maker was not producing ice at the same rate. I monitored the refrigerator for a few days and the freezer compartment would keep ice cream frozen one day and soft the next day and the ice maker continued to make minimal ice.

I called Jennair and was told the technician had to come out and inspect. IT TOOK ALMOST TWO WEEKS UNTIL THE TECH CAME. He came and was told before he came that after he inspected the unit he was to call the Whirlpool tech line. The tech was on the phone for about 15 minutes. They determined the motherboard needed to be replaced. I was so frustrated I wrote a letter to the CEO of Jennair. A week later I received a call from a person who said she was with the Jennair executive offices. She told me I would have to wait for the scheduled repair which was another 2 weeks. The tech arrived and installed new board. I waited 3 days and the freezer did not work any better and the ice machine quit making ice. I've had several calls since then including another tech visit. Upon his inspection he said he needed to order 2 more parts which was two weeks ago as of this writing and parts apparently have not been received.

I've spoken to Nicole ** CONTINUALLY from the executive offices and asked her for a new refrigerator. I asked her who has the decision making ability to get me a new refrigerator. I was informed by her that it was her decision and she wasn't going to authorize a new unit. So I'm still waiting on parts and once they're received it will be another week to two until I can get on the schedule with no guarantee this will fix the problem.

This is not only frustrating to me and an injustice, as I go to store every other day to get ice for my household and finally bought a chest freezer for $700. This is not reasonable that a consumer who spent $12000.00 and after almost 4 months I still don't have a working refrigerator and it's my interpretation from my conversations with Ms. ** at Jennair that this is just the way it's going to be until they figure out how to fix this refrigerator. I have never been treated so poorly as a consumer in my life. Jennair should do the right thing and replace the unit.

3 people found this review helpful
Verified Reviewer
Original review: April 19, 2023

My refrigerator that I paid $10,000 for requires a tech to replace the light in the freezer at a ridiculous cost. For $10,000 cost, you would think Jenn-Air will make the light last longer than you see in other cheaper brands. I never have to call so much for service on GE kitchen equipment in my previous home. Jenn-Air is made by Whirlpool and is simply, in my experience, a Whirlpool with a fancy name. Don't be fooled by any possibly sponsored reviews.

3 people found this review helpful

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    Verified Reviewer
    Original review: April 10, 2023

    Though from a distance it looks nice, but in reality, it's cheaply made and not worth the price. Our Jennair fridge 1200 broke after 3 years. Still under warranty, however, customer service is near to non-existent. Their techs have been here 5 times for 2 - 4 hours at a time. Ended up freezing the entire fridge and breaking water lines that caused a bad leak (which was not the original problem). Damage to the walls and floor. Customer service has not responded with any updates on when or what is happening. Oh and they give you an 8 hour time window when scheduling service. How many days can you arrange time between 8am and 4pm to wait for a technician to come by?

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    Verified Reviewer
    Original review: Feb. 5, 2023

    We bought this fridge at the advice of a salesman, over another brand. He sold us on the dramatic lighting against a black interior. The LED lights first went out after 10 months and they replaced the unit. 14 months later the lights went out in the new unit and they replaced the lights; but we had to pay for the service. The lights are now going out again and they won’t return my emails or calls. Avoid this unit, for the money there are much better options.

    3 people found this review helpful
    Verified Reviewer
    Original review: Jan. 29, 2023

    My home flooded while living in SETX. This unit sit in a box in my kitchen for approximately one year while remodeling my home. I’ve had the unit approximately 6 years. 5 ish years of use. When I purchased unit I was told JENN-AIR is the best there is, blah, blah, blah! Lighting module went out approximately a year after we plugged it in. Now it’s not cooling like it should be. Had a tech come out and was told this unit in particular is a lemon and known for having CPU issues. Instead of dumping money down the drain I’ll be purchasing a brand new non-JENN-AIR Refrigerator. I will never purchase a JENN-AIR product ever again. I highly recommended you don’t either.

    2 people found this review helpful
    Verified Reviewer
    Original review: Nov. 25, 2022

    We are very disappointed with the appliances purchased from PC Richard's about 8 months ago. Refrigerator is not working last 40 days. Techs didn't be able the fix the problem 3 times and they are coming with different part that they think is the problem... Kitchen hood led light keeps falling down. Last 40 days without a refrigerator and lost 3 days of work waiting repair technician and 1 more coming

    3 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Aug. 12, 2022

    When we built our retirement home (2017) on the family farm, we purchased all Jenn-air appliances. After about 4 years the thermostat on the refrigerator went out and the ice maker stopped working. Then when the Jenn-air service guy replaced the China made parts they used and plugged in the refrigerator, the compressor went out. To make a long story short; in the last 10 months the thermostat has been replaced 4 times!!! And now it has gone out again. The reason we purchased a high end pricey appliance (as recommended to us by our architect), was to not go through all this breakdown and replacement nightmare we have been going through these last 10 months. So, we went to Lowes and bought a cheap frig, like we did over 15 years ago for our cabin. That cheap frig is still working and no repair hassles!

    5 people found this review helpful
    Verified Reviewer
    Original review: April 12, 2022

    We purchased a full set of kitchen appliances Wall oven, microwave, warming oven, dishwasher, and refrigerator. Well all I can say is that everyone has now needed repairs. They included 2 wall oven mother boards, a hose replacement on the dishwasher a control for the warming oven and finally a control panel for the fridge. Well here the fun starts, aside from paying for repair visits and parts the last "REPAIR" included the service call but the part is no longer available so I paid for a service but no repair. Now here is the real kicker. The solution was not diagnosed correctly and was able to fix the Fridge myself. All appeals for consideration or refund for the service call were firmly denied. However I was offered a 15% discount if I bought another Whirlpool product. Well I do not think that is going to happen. Thanks Whirlpool for everything.

    6 people found this review helpful
    Verified Reviewer
    Original review: Dec. 31, 2021

    So much for paying extra for a "high end" refrigerator. The refrigerator broke. I called Jenn Air to repair it and I have been WITHOUT A REFRIGERATOR for 2 AND A HALF MONTHS. They have been unable to repair it multiple times. This is UNACCEPTABLE. JENN AIR - - do you think it's acceptable for a person to have NO REFRIGERATOR for 2 and a half months especially during COVID? What is the point of paying extra for a "high end" refrigerator with service like this? JENN AIR - - do you think it's acceptable for a person to have NO REFRIGERATOR for 2 and a half months especially during COVID? What is the point of paying extra for a "high end" refrigerator with service like this?

    16 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Sept. 21, 2021

    Purchased in 2018. Interior is a beautiful obsidian design with LED lights. LED freezer light went out in March 2021 which caused top refrigerator lights to go out as well. April 2021 replaced freezer light which corrected the issue. August 2021 freezer light went out again, once again, top refrigerator lights went out as well. Jenn-Air reports LED lights on back order! In the interim, 4 other interior refrigerator lights went out. September 9, 2021 bottom light was replaced however problem still not resolved. As of this date September 21, 2021, 6 refrigerator lights and 1 freezer light are still not working. Jenn-Air repair service is terrible, no communication with customer.

    14 people found this review helpful
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