Jenn-Air Refrigerators

I bought a 42 inch built in refrigerator in early January 2023 for $12000.00. It was delivered and within 3 days it was apparent that it was not cooling properly. I called Bouche Appliances where I bought it and they sent out Flamingo Repair services a week later. The technician told me that the compressor was faulty and also the water dispenser needed to be replaced. I immediately called Bouche again. They told me they would replace the unit. That afternoon they called me to tell me Jennair would be contacting me.

My refrigerator that I paid $10,000 for requires a tech to replace the light in the freezer at a ridiculous cost. For $10,000 cost, you would think Jenn-Air will make the light last longer than you see in other cheaper brands. I never have to call so much for service on GE kitchen equipment in my previous home. Jenn-Air is made by Whirlpool and is simply, in my experience, a Whirlpool with a fancy name. Don't be fooled by any possibly sponsored reviews.

Though from a distance it looks nice, but in reality, it's cheaply made and not worth the price. Our Jennair fridge 1200 broke after 3 years. Still under warranty, however, customer service is near to non-existent. Their techs have been here 5 times for 2 - 4 hours at a time. Ended up freezing the entire fridge and breaking water lines that caused a bad leak (which was not the original problem). Damage to the walls and floor. Customer service has not responded with any updates on when or what is happening. Oh and they give you an 8 hour time window when scheduling service. How many days can you arrange time between 8am and 4pm to wait for a technician to come by?

We bought this fridge at the advice of a salesman, over another brand. He sold us on the dramatic lighting against a black interior. The LED lights first went out after 10 months and they replaced the unit. 14 months later the lights went out in the new unit and they replaced the lights; but we had to pay for the service. The lights are now going out again and they won’t return my emails or calls. Avoid this unit, for the money there are much better options.

My home flooded while living in SETX. This unit sit in a box in my kitchen for approximately one year while remodeling my home. I’ve had the unit approximately 6 years. 5 ish years of use. When I purchased unit I was told JENN-AIR is the best there is, blah, blah, blah! Lighting module went out approximately a year after we plugged it in. Now it’s not cooling like it should be. Had a tech come out and was told this unit in particular is a lemon and known for having CPU issues. Instead of dumping money down the drain I’ll be purchasing a brand new non-JENN-AIR Refrigerator. I will never purchase a JENN-AIR product ever again. I highly recommended you don’t either.

We are very disappointed with the appliances purchased from PC Richard's about 8 months ago. Refrigerator is not working last 40 days. Techs didn't be able the fix the problem 3 times and they are coming with different part that they think is the problem... Kitchen hood led light keeps falling down. Last 40 days without a refrigerator and lost 3 days of work waiting repair technician and 1 more coming

When we built our retirement home (2017) on the family farm, we purchased all Jenn-air appliances. After about 4 years the thermostat on the refrigerator went out and the ice maker stopped working. Then when the Jenn-air service guy replaced the China made parts they used and plugged in the refrigerator, the compressor went out. To make a long story short; in the last 10 months the thermostat has been replaced 4 times!!! And now it has gone out again. The reason we purchased a high end pricey appliance (as recommended to us by our architect), was to not go through all this breakdown and replacement nightmare we have been going through these last 10 months. So, we went to Lowes and bought a cheap frig, like we did over 15 years ago for our cabin. That cheap frig is still working and no repair hassles!

We purchased a full set of kitchen appliances Wall oven, microwave, warming oven, dishwasher, and refrigerator. Well all I can say is that everyone has now needed repairs. They included 2 wall oven mother boards, a hose replacement on the dishwasher a control for the warming oven and finally a control panel for the fridge. Well here the fun starts, aside from paying for repair visits and parts the last "REPAIR" included the service call but the part is no longer available so I paid for a service but no repair. Now here is the real kicker. The solution was not diagnosed correctly and was able to fix the Fridge myself. All appeals for consideration or refund for the service call were firmly denied. However I was offered a 15% discount if I bought another Whirlpool product. Well I do not think that is going to happen. Thanks Whirlpool for everything.

So much for paying extra for a "high end" refrigerator. The refrigerator broke. I called Jenn Air to repair it and I have been WITHOUT A REFRIGERATOR for 2 AND A HALF MONTHS. They have been unable to repair it multiple times. This is UNACCEPTABLE. JENN AIR - - do you think it's acceptable for a person to have NO REFRIGERATOR for 2 and a half months especially during COVID? What is the point of paying extra for a "high end" refrigerator with service like this? JENN AIR - - do you think it's acceptable for a person to have NO REFRIGERATOR for 2 and a half months especially during COVID? What is the point of paying extra for a "high end" refrigerator with service like this?

Purchased in 2018. Interior is a beautiful obsidian design with LED lights. LED freezer light went out in March 2021 which caused top refrigerator lights to go out as well. April 2021 replaced freezer light which corrected the issue. August 2021 freezer light went out again, once again, top refrigerator lights went out as well. Jenn-Air reports LED lights on back order! In the interim, 4 other interior refrigerator lights went out. September 9, 2021 bottom light was replaced however problem still not resolved. As of this date September 21, 2021, 6 refrigerator lights and 1 freezer light are still not working. Jenn-Air repair service is terrible, no communication with customer.