Jenn-Air Refrigerators Reviews

I purchased a number of appliances from Jenn-Air one of which was the refrigerator drawer. This particular refrigerator drawer has given us problems from the start and we have called the repair people to fix it many times. Now conveniently after the warranty has expired the repair agent informed us that there had been a manufacturing default to begin with, and now there’s nothing they can do to fix it. When I called the customer service and spoke to a woman named Lauren who is the highest supervisor at Jen Air according to her she said all she could do was offer a 15% discount on our next purchase but could not do anything more to help us.

Bought this unit over 15 years ago and it is great. Have had to unplug drain and defrost a few times and replaced hinge on bottom of fridge door. Made one myself as none available and Sears sold me one but it was for top. Too bad a simple hinge could not be procured from Jenn-Air. Would buy another one if it was as good as this but sadly all appliances are not made very good. Had a Crosley which lasted 32 years!

Never an issue with the fridge in general. Some plastic parts like crisper broke early and would move a little more space but happy with reliability of fridge, water, icemaker, bottom freezer. About 8 years old and never a service call.

Beautiful black interior with blue backlighting. The fridge keeps a consistent temperature and is very quiet. The front panel makes it easy to apply a wood front matching the cabinet facings. It has a bottom freezer with multiple drawers which we prefer.

I bought the bronze finish french door style unit in 2006. It has performed perfectly with no problems. My only complaint is that the finish of the inside shelves is peeling off and some of the plastic has cracked. The outer appearance is still great, very few (and quite minor) nicks and scrapes all caused by the family over time.

This refrigerator looks great, but the compressor was replaced before it was a year old. Since then it has had a major repair at least once every 2-3 years. I am hoping I can go at least another year or two since my last repair 2 months ago.

We bought the Jenn-Air fridge in June 2017 and the icemaker stopped working in April 2019 and the lights blink sporadically when opening the doors. This was supposed to have a 2 year warranty, but Jenn-Air conveniently cannot find my information in their computers, so I have to pay to get it fixed. I know this is a Whirlpool product, but even then, it shouldn't break in less than 2 years. It is only me and my husband, no kids, no reason to break. It's just CRAP! We are building another home and have purchased a Sub Zero this time. Never again will I buy Jenn-Air products.

When we built our home in 2006 we spent way over budget to get luxury appliances from Jenn-Air. The biggest mistake of our home build! Refrigerator has had 2 control panels, 1 under warranty, 2 evaporators, 1 new fan, and the ice and water dispenser has been fixed 3 times before we gave up on it working about 5 yr. ago. There is still ice accumulating in top of freezer and yesterday the freezer door fell off the bottom hinge! Now the "expert" repair service sent by Whirlpool tells us they don't make the pin for the hinge that broke. They say the refrigerator is unrepairable!

The rubber gaskets that help seal the doors are designed in such a way that if the left door is opened, one must then open the right door to reclose it. Every time. With the abrasion on the right door gasket from the larger left door gasket ripping past it, the right door gasket got shredded in less than a year of light use (we live less than half the year in the location where the fridge is and are empty nesters). As a result, the strip of magnet within that shredded gasket falls out. We duct taped it in (lovely on our new fridge) but it isn’t holding so I will have to get this fixed. I bought the fridge for the freezer design, that has a ice box that can be hooked to the freezer door to pull out with the door, or not. And there is a large flat pull out for frozen pizzas and other thin freezer goods. That all works, but not worth the fridge door hassle.

Our stainless steel, french door Jenn-Air refrigerator was purchased 18 months ago from a Scratch & Dent outlet in our hometown. Our refrigerator worked well up until 4 weeks ago when there was a sealant leak, and the refrigerator would not keep freon but instead had a leak somewhere in the unit, dismissing all cold air from the refrigerator itself. Essentially, our refrigerator heated up and wouldn't stay cool.

We purchased a KitchenAid refrigerator one year ago during Black Friday sales at Best Buy. When it was delivered the ice maker did not work. They sent out a local repair company to fix it. When they arrived they took the door apart and laughed. They said the door clearly had been dropped and they had to have known it was broken because the inside of the door was zip tied together! The wires from the icebox were laying inside the unit. The warranty company ordered us a new door because that is the only way to replace the ice maker. 6-8 weeks later the new door came in and the ice maker did not work! So once again they ordered another door. 6 weeks later the new door came in with a large dent on it. We were told we could take it so we at least had a working ice maker but that if we did it would constitute us accepting it and they would not replace it in the future.

This is a poorly designed product on a number of levels. Within less than 1 year, I had to have the auto defrost mechanism replaced. The ice maker throws about 20% of the cubes on to the floor of the freezer instead of into catch bin. The flimsy plastic tabs on the veg/fruit drawers have broken off. Most importantly, the rubber gaskets which create a seal when you close the French doors have deteriorated.

I bought a Jenn-Air top of the line build in fridge model JF36NXFXDE01 back in November 2017. The fridge and the freezer stop cooling. It is a summertime in Los Angeles with temperatures over 90. I've been calling Jen-Air customer service, talked to many representatives and still don't have the problem fix. First they schedule service with Whirlpool service technicians. They came 3 times and were completely clueless. First they order the compressor, waited for a week and when installed it did not fix anything. Then they cancel two of their next appointments leaving me taking day off and waiting the whole day for nothing. Then they order more parts without even coming back to evaluate the problem.

I purchase my complete Jenn-Air kitchen and loved everything for about the first year. My refrigerator stopped making ice and began leaking water, then within days the refrigerator stopped cooling to a safe temperature. The company I purchased it from began replacing items one at a time and after 6 months replaced the unit. Fast forward 13 months...same problems and I am very disappointed with my purchases. Working direct with Jenn-Air this time and that is not much better. We scheduled an appointment, they failed to show up. I called the next day and requested another appointments, now they won’t call back with a time/date. Feeling very frustrated and disappointed.

We purchased the complete Jenn-Air appliance package for our new home. The appliances have been installed for 4 weeks. Our refrigerator (Jenn-Air 48" Built-in Side by Side with water/ice dispenser) over temp alarm started going off Thursday night. Friday morning we were able to "reset" the temperatures. The alarm went off again late Friday and we were able to get a repair technician out to look at the fridge. He checked the condenser and found no issues, he hit the reset button again and lowered the temperature. By Saturday morning the alarm was going off again, however we were unable to hit the reset button as the button no longer works.

Model JFX2897DRM02, the refrigerator is awesome, however, the ice maker (which there is only one in the door) is not capable of making enough ice for even two people. This is not what the reviews stated prior to purchase. Upon contacting customer service we were advised that the ice maker makes 10 cubes every 6 hours.

Had a tech come out to fix the water/ice dispenser and paid a service call fee. Fridge was no longer under warranty. He never fixed the issue we found later when trying to use it. We want to problem fixed and should not have to pay another service fee for a problem that was never fixed. We keep getting shuffled from dept. to dept. (Jenn-Air and Whirlpool Factory Service) like it's their job. Can't get this issue resolved. Never seen anything like it.

We've had nothing but trouble from the get-go. Waiting for repairman now. Have spent over $3,000 on repairs, and still not working. Freezer ices over and creates icicles and sheets of ice hanging from shelves, which fall off onto the floor when door is opened. DO NOT BUY this refrigerator/freezer! (It's a 48" side-by-side counter depth.)

I purchased a Jenn-Air refrigerator in the 1995-1998 time frame. The only repairs work has been to replace icemaker. I attribute this to the water in my area as this is normal for all makes. This refrigerator has been moved to several different homes and continues to work like a charm. I no longer use the icemaker because of our hard water.

On December 24, 2013 the Jenn-Air 42" JS42SEDBDA built-in refrigerator had overheated and was sitting at oven temperatures. Luckily our holiday meal was in the Kenmore refrigerator in the garage and we caught the "fire" in time to save all the frozen food and much of the refrigerated stuff. That unit was originally purchased in January 2006, what caused the meltdown/fire was the compressor it overheated. When we initially contacted Jenn-Air we were told it was out of warranty and that we were out of luck. Not so fast. I called and mentioned that the meltdown/fire was a life safety issue. Jenn-Air needs to send out a repair person to verify the fire. The person that comes out is horribly unprofessional and his company has now been refused entrance into our home. They review the information and decide to replace the unit at a prorated cost - basically 40% off the MSRP taxes and delivery included.

Exterior almost a 5. Interior: the foodtray lid broke within the 1st year; the 2 produce drawers have never easily closed requiring 1-3 attempts before they will lineup to close. The ice maker only occasionally makes ice without manual intervention. The right exterior handle has come loose and the tightening screw has stripped.

Purchased all Jenn-Air appliances. The Jenn-Air refrigerator is the least impressive unit--top shelf shattered into a million pieces after I placed 3 - 1 quart of simply orange juice containers along with some yogurt cups and a small jar of pickles. The hood, dishwasher, wall oven and gas cook-top are great but the refrigerator could be better. Called manufacturer. Reported the problem and they will replace the glass shelf at no cost. They get 5 stars for customer services.

We build a home 6 years ago and furnished our kitchen with Jenn Air appliances. What a nightmare! The double oven has been replaced, the ice maker is broken and now the ice maker in the refrigerator doesn’t work! I have our old 20 year old refrigerator in the garage and it works perfectly! These products are crap and something should be done!!!

We purchased a Jenn-Air fridge, dishwasher and wall oven and microwave three years ago when we redid our kitchen. We are a mature family that uses our appliances regularly but not harshly. Said another way, they do not get above average use. In the past three years every appliance, except the oven, has needed repairs. They have all failed us and required repeated servicing. And they are always large failures - control panels. My prior GE appliances never needed service in 10+ years. The quality of these products is astoundingly low. I will never buy a Maytag product again. Buyer beware!

Purchased Jenn-Air JFC2290REP 12/16. By 5/17 door seal was falling apart. Warranty will replace, but doubtful that quality reflects $3,300 price. Actually a KitchenAid appliance with fancy Jenn-Air badge. Not a good decision on my part.

Within 5 years needed a new compressor. Then there was constant noisy operation. Worked for another 5 years and then unit stopped. Corroded pipes was the prognosis and to fix was a wait of 110 days for part delivery. The repairer can only vouch for their work and not the reliability of the unit. Has cost me a fortune in repairs and opinions and in the end had to throw away the fridge. Not good enough Jenn-Air!

Brand new kitchen with Jenn-Air panel ready refrigerator. Is now 9 mos old and freezer is full of ice. Two repair visits and tech says he would not repair it because these are trouble Company will not replace. Stay away from Jenn-Air refrigerators and from Pirch appliances. They do not stand behind their products or their people. In my opinion you are better off at Lowes or Home Depot which will stand behind what they sell. PIrch is high end and low quality. In my opinion you should avoid these companies.

My Jenn-Air fridge is 8 years old. It died one fine morning. They sold me an extended warranty to get it fixed - little did I know it was a third party, AIG. AIG contacted another party "DanMarc Appliance" which took seven days to send a representative of yet another, fourth party in this chain of incompetence. Nobody at any of the four companies had any idea what was happening, totally disregarded me as a customer. Spent hours on the phone, to ultimately throw the fridge out due to no information. Don't go down this road, Jenn-Air doesn't stand behind its warranties, and parts appear to get obsolete so quickly as to render the products un-repairable. Shameful planned obsolescence and corporate running-around of customers.

We spent almost 25K for refrigerator, oven microwave combo and cook top. We spent almost $1500 so far for repairs and again refrigerator started forming ice in the freezer. Microwave malfunction error and had to power reset every other day, cooktop igniter stopped. Need to call the tech again. Horrible company, never buy these appliances at all....

Bought new and has twin door with bottom freezer, automatic ice maker (which never worked), and a chill water delivery system. Unit never cooled sufficiently to freeze ice cream as an example. Cooled somewhat for a period of approx. 5 years then had to replace compressor. Still did not cool sufficiently; had repeatedly ice build-up surrounding thermostat inside which had to be removed. Finally threw it out and bought a new Sears model with no automatic ice maker, no water delivery system built in, just a "plain Jane", good old fashioned refrigerator. Been happy ever since! Never purchase a twin-door with automatic ice maker, chill water... etc and made by Jenn-Air!

The appearance is clean and has a contemporary look. The height of this item was what I needed to fit under my shelves in the kitchen. The only negative about this item is the icemaker. Why don't these last more than 2 or 3 years??? I need this and it is something that costs a lot to get fixed. In the meantime, I have no ice!!!

They'd get NO Star if that was possible on this review. I am into eighteen (18) months and 10 trips with a Service Technician trying to get these drawers to function like a Refrigerator. The issue started with frayed cables from rubbing against the gliders causing an alarm to go off. The cables got replaced but the unit started to operate as a FREEZER instead of a Fridge. Numerous attempts to change both the Controller and the Display panel and I'm still stuck with a Freezer. For the price of this unit, this guys should be tripping over themselves to FIX this and do it right.

We have a 48" built-in Jenn-Air refrigerator that is 12 years old. Original price was over $7,000 plus an extra $1,500 for the door panels. Recently, the door spring broke so there is no longer any tension on the door (very large heavy door). The door will no longer close properly and is also a safety hazard for our 3 young children. Jenn-Air decided to stop making the spring in 2012. I have searched high and low (google, eBay, Mom and Pop repair shops, etc.) for this part (or a similar one) w/o any luck. Jenn-Air's response was basically "too bad" and that our only option was to replace the fridge! Over a $21 part! The newer version is now $8500 plus new panels (the door front size is now different of course). Our entire kitchen is Jenn-Air (over $25k invested). In retrospect, buying Jenn-Air appliances is one of the biggest mistakes we made during our kitchen remodel. Avoid this brand at all costs!

The Jenn-Air Refrigerator js48ppdbda was installed in 2007, it has been working fine till about 6 months back. There was a noise that would come on intermittently. This noise went away eventually but the freezer was not maintaining the temp. After doing some research it turned out to be the evaporator fan. Bought this online and replaced it. However the core issue was ice developing in the freezer which probably caused the fan to ice up and fail. Called in a local technician. The moisture from the heat exchanger was not flowing out to the drain. This was causing moisture in the freezer, hence the ice build up. He cleaned the heat exchanger thoroughly and the fridge is back up and running. After 9 years expecting a few issues, hopefully the experience going forward will be better than some of the reviews below.

We bought a Jenn-Air JFC2089BEM00 French door refrigerator a year ago. So far no problems except the glass shelves do not go all the way to the back wall. Things are always falling off the back of the shelves. This seems like a serious design flaw to me. Especially when glass bottles fall off I'm afraid something is going to break. Nothing has yet but it sure makes a terrible noise.

We remodeled our home a few years ago which included the remodeling of our kitchen. As part of the appliances purchased for our newly remodeled kitchen included a Jenn-Air Side By Side Refrigerator with water dispenser and ice maker Model #JSD2695KES. Within the last three years of owning the refrigerator we have had trouble with the dispensing of water. The water dispensing function with the unit has failed to work properly and reduced the dispensing of water to a dribble. Also, the door on the right side knocks upon closing and become increasingly work to the point that it will not close firmly causing air to escape through the door seal.

After several visits to address icing in our freezer, Jenn-Air informed me today that the problem is the installation and thus, my problem not theirs. Please, please, do not buy anything from this company.

In the past 5 years, I have spent nearly $1,000 on three separate repairs. All repairs were the same; the control board needed to be replaced. And that has only a 90 day warranty. Jenn-Air Model JFC2087HRP is junk. And so according to the reviews I have read are many of their other models. Stay away from Jenn-air!

We bought a Jenn-Air French door refrigerator in August 2015. At first we thought it was great. But then the left door broke. It was repaired. It broke 4 more times. We do have a warranty but we have to call every other week to have someone come and repair the door again. There is obviously a design flaw that makes the left hand door only work when the right have door is closed first. Since then we have made many calls to Jenn-Air and they have told us over and over that they have no knowledge of this problem. Further research shows a U-Tube video that discusses this problem.

When we remodeled our kitchen 8 years ago, we bought a Jenn-Air french-door refrigerator, all appliances were black. We were disappointed in the fridge within a couple of years - small things that didn't open or close properly, drawer covers that came off unexpectedly, etc. Then, after a mere 8 years, it began to freeze everything inside the refrigerator compartment. Diagnosis: The motherboard is burned out, also possibly the control panel. Other news: they don't make this motherboard anymore and the one they do make will not communicate with your control panel. "You can get a rebuilt or aftermarket motherboard but you have to order it yourself and then call us back after you get it", etc., etc., and it still may not work (just sayin'). Oh, and PS, they don't make the black anymore either- just stainless steel.

I purchased a Jenn-Air counter depth refrigerator. Within the first six months I needed TWO compressors replaced, an ice maker and rails. After going back-and-forth with Jenn-Air and contacting the Attorney General, they did replace the refrigerator with a standard depth Jenn-Air. Within a few weeks I needed a new ice maker, which was replaced and last week my freezer handle came off. ENOUGH IS ENOUGH. Their product is absolute junk.

We have a built-in Jenn-Air fridge with an ice maker, purchased for our new house in 1998. Pieces of the ice bucket fell into my water so I called the preferred Jenn-Air repair company, who came out and diagnosed 2 problems -- the door trap and the front of the ice bucket. He was able to get a new door trap, but the ice bucket parts are no longer available and there is no solution. I called Jenn-Air parts to see what they said and they referred me to General Customer Service whose solution was to offer 10% off a new fridge! Like I would buy Jenn-Air again. While I was on the phone with Service, I also asked about replacement baskets for our Jenn-Air dishwasher, again purchased with the new house. Only 2 out of 3 of the baskets are available. Didn't wait to hear what the deal was from General Customer Service.

and wish I would have bought another Samsung.

I never read the reviews before we purchased our JCD2389GT* after we remodeled our kitchen in 2004. So we bought all Jenn-Air appliances thinking this was a good thing. Frankly, other than some lime buildup in the water dispenser nozzle (not Jenn-Air's fault) which is easy to remove, we've not had a minute's trouble with any of them. And we cook at home every meal, everyday. Reading these reviews, you'd think Jenn-Air was an ISIS plot to destabilize America starting with the kitchens!

To get to the point, our unit which is seven years old has had problems from the start. I don't mind that the ice maker didn't work from the start. Upon three occasions, the temperature went to over 75 degrees Fahrenheit and food had to be thrown away. We have had two different technicians come to the home and both of them had no idea as to what caused this action. I don't like to complain but, this refrigerator was expensive and did not perform as promised. I noticed that other negative reviews were similar. We now are using an old no name brand unit which we luckily saved. How pathetic that a company with a famous name is outdone by an almost refused one. Jenn-air my buttocks. Don't fall into the trap that we fell into. Awful all the way on this product.

After the manufacturing warranty expired, this product became a liability. The ice maker does not work, but that's not the main problem. It constantly leaks water (auto defrost). Every summer, the freezer stops working. If I knew upfront the product was a sham and required expensive repairs once a year, I would spend the funds invested in repairs to buy a new product, different company/manufacturer. This company, I hope, loses its client base because their product is not worth having.

We built our big beautiful house in 2006 and bought all of our appliances from Jenn-Air! Unfortunately we have had problems with our Side by side Refrigerator since the 1st year and our dishwasher. I have had service men come in for these two appliances countless times. Always the same issues, ice not working, loud noise from refrigerator, Refrigerator not cold enough. Our dishwasher always leaks and doesn't drain properly which in return leaves a nasty odor.

Refrigerator is very impractical and poor in functionality. But the worst thing is it has never closed properly, from the beginning, and in less than a year it is not closing at all. Called customer care and they basically read from a scripted answer and did the minimum to help.

JFC2290 - I bought a Jenn-Air French-door refrigerator in February 2014.The French door design of this refrigerator is seriously flawed. If you open the right door first, which most people will do, then open the left door, a normal next step, and close the right door, the left door will smash against the glass of the right door when you try to close it. The problem lies in the fact that the hinge attached to the left door does not retract far enough to clear the right door. This is my third French-door refrigerator (other brands) and I have never had this problem before.

In July 2001 I paid $1800 for a Jenn-Air Side By Side refrigerator Model # JCB2389GRS. Serial # 10400446ZB. I have the repair receipts - all EIGHT of them. All defrost heaters have been replaced. The circuit board has been replaced twice. This time, the repairman is telling me that now there is a FIRE DANGER because the defrost heaters are MELTING THE LINER!!! He says it is a "DESIGN FLAW". Shouldn't this have been a part of a recall? Jenn-Air is a VERY VERY VERY POOR PRODUCT!!! Now I am looking for a new unit. May 2015.

Not quite two years ago we bought a French door Jenn Air refrigerator for over $2000. After about 9 months it required a service call when the ice maker quit producing ice. I just paid for another service call and replacement of the ice maker which I was told had failed. This is unacceptable. What is really upsetting about it is that the Jenn Air replaced a really good quality Electrolux refrigerator which had the same problem with the ice maker. Electrolux even replaced the refrigerator, and the problems continued with the new one. So now we have a cheesy refrigerator and still no reliable ice maker. I'm furious.

Purchased in October 2014, stopped working March 2015. Jenn Air diagnosed that the compressor was bad and replaced it. However, it didn't cool. They tried two additional service calls and it didn't cool. Finally, after a 5 hour service call, they believe it is another bad compressor. I have been on the phone with Jenn Air and their service affiliate at least 5 hours. We have waited for at least 8 hours for service because they give you a 3 hour window and we have had the service people in our home for more then 12 hours AND still it doesn't work.

I bought a JENN-AIR refrigerator Model #JFC2070KRS Serial #12265022NR from Whirlpool Corporation through American Home Shield 10/10/08; 6 years 4.5 months later it needs a new compressor and water was all over the floor. It failed to work/cool properly, which for paying $2,051.74 for a supposedly high end appliance I expected a longer life expectancy. The repair for this unit is $941.60 or almost half of its cost so we are switching to Fisher & Paykel for similar cost and sizing. Don's Appliance told up they don't get service calls on them. I usually try my best to support American made products as much as possible but I am disappointed that with all of the known hazards/problems these have had, there has been no recall(s).

What a piece of ** this product is. Broken ice makers, doors that break. Any dealer selling these products should be investigated for deceiving the public and brought up on charges.

The compressor makes a lot of noise comparing to my old refrigerator. After I complained the serviceman came and said there is no problem with refrigerator. But I am not happy at all with annoying noise that is constantly being heard.

I own a built-in 42" Jenn Air refrigerator (JS42SEDUDB00). Bought new late 2008 (6 years old). I have been generally unhappy with the design since day 1 (extremely noisy fridge, louder than any previous fridge I have owned, and ice melts so it binds up). A few weeks ago, it started beeping. Turns out there is a bad "Gemini" control board (p/n W10121049). I called up Jenn Air - they no longer make this board! What?? A MAJOR APPLIANCE manufacturer no longer makes a part for a major appliance like this? This is not a $1,000 fridge. It cost $8,500. It is completely unacceptable to me that a major appliance company simply stops making a part of an $8,500 appliance. I have since read this is commonplace with Whirlpool. This board is no longer made and the company seems to not care about it. Yes, you may be able to get the board repaired (so long as the processor isn't bad), but that means the fridge is down for at least a week. I will never buy another Whirlpool or Jenn Air appliance.

Like so many others I built new home 2005 and splurged for all stainless Jenn-Air appliances -- what a huge mistake! Since installed in 2006 42" built in Refrigerator has had 3 new computer mother boards, constant ice maker issues and now has totally lost the ability to receive power in spite of good source. Service has so far cost us over $1000 since install, now say we’ll have to wait for 2 weeks before someone can look at them and order parts at what cost who knows! One Wall oven has had to have new computer board, other oven has had to have new door hinges and black ceramic cooktop has lost all color and now switches are failing. I, like so many, paid over $15000 for these appliances only 9 years ago and they are costing me over $500/year in service calls and repairs.

Expensive remodel to entire kitchen. Purchased all new appliances, all Jennair: dishwasher, cook top, wall oven, high end microwave, warming draw and counter depth refrigerator, which was able to accept the built in cabinet doors. Cooktop: black on glass suddenly cracked 3 times, spontaneously! And was replaced: however, after begging and arguing with Jennair, finally had replacements. Lived without cook top for weeks in between each event. The refrigerator has had water leaking into the freezer, freezing up then leaking onto the hardwood floor. Disconnected the water line. Leaking continued. No one can seem to fix this. I will NEVER buy another Jenn-Air product again!! Going out and purchasing a Samsung this week. The shiny black on the Samsung will at least compliment the glass on black of the wall oven and microwave and cook top... as long as they last.

10k 48' Jenn-Air refrigerator model JS48SEDBDA purchased in 2006. Repairs every year starting 2007 in reference to the same part. Obviously part is manufactured consistently defected. Asked them repeatedly to replace the refrigerator... They refused. 2013 Jenn-Air, now that appliance is out of warranty, they offered prorated exchange but of course w/ additional 4k attached. This is unreasonable as I spent 10k on this high end appliance and as this clearly was a manufacturer issue. I should have had a replacement at no cost years ago. Whirlpool Product Review Board now handles this process and they have been nothing short of horrendous basically redundant robots stating "it’s out of warranty and we are doing you a favor with this offer." I am now living out of a 4" cubic refrigerator. I would like them to stand by their products and replace my defective appliance now 7 years later... All they did was delay this process so that the appliance would be out of warranty to retrieve MORE money.

Bought all new Jenn-Air appliances, and the refrigerator does not work from day 1. So far service has been out to try to repair the problem three different times with no luck. I have had to take three days off of work to be available to the service calls. They refuse to swap out the broken refrigerator they delivered, and I have now been without a refrigerator for over two weeks. If I knew that their product quality, and customer control was this horrible, I definitely would not have purchased Jenn-Air appliances. I highly recommend that you do not purchase Jenn-Air.

A couple of years ago we splurged and bought a new counter-depth stainless Jenn-Air refrigerator--dutch-doors, bottom freezer, ice maker in freezer and chilled water tap inside the refrigerator. My understanding is this is essentially an Amana-made unit; both brands are owned by Whirlpool. It has been nothing but trouble, with the following issues experienced in no particular order:

JS42PPDBDA - We first purchased a JADE in 2007. In less than a week it developed a strange problem of covering the first person in the morning with water. Although this was funny, it did not lead to a good marriage so after multiple phone calls to Maytag (and rusting and hardwood floor water damage), we "luckily" were given a replacement of this wonderful Jenn-Air. It worked fairly well until the day the warranty expired and then great "ICE UP" of 2013! This happened several times during the summer wasting huge amounts of food. Ice build up then it would stop cooling. 5 Years for a 7,500 fridge? There is a MAYTAG service warning issued in July of 2008, not one appliance person knew about it. Funny it had my exact "model affected". I had one "factory" fella charge me $200 for defrosting with a hair dryer! Shockingly- that did not work but of course! He was GONE (and did not return phone calls).

I had the misfortune of purchasing a Jenn-Air Refrigerator. The freezer fan started to make a loud noise so I turned off the power as directed. Unfortunately that was the last time the thing functioned. Long story short, seven repair visits, first by my old timer appliance repairman who told me after 3 hours of frustration to call the pros at ABT Electronics in Glenview. Long story short, six visits by ABT with the tech on the phone to Jenn-Air, each time with a different computer board with the assurance that this "was the fix".

Renovated kitchen in 2008. I had a Samsung side by side fridge on lay by while kitchen was getting made. Kitchen took longer to make than thought so fridge was on lay by for a while. Winnings appliances, where we purchased all our white goods decided to sell our fridge, thinking we didn't want it without tell us. Was not very happy. I was still paying for the lay by. So they had to find me another fridge to replace the Samsung, also to fit the hole that was built for this Samsung fridge. They could only find Jenn-Air which was double the price. We came to an agreement after a lot of negotiations. It was trouble from day one. The mother board, thermostat, light on front doesn't work, tracks that hold draws in fridge broke, now there is a gas leak that cannot be repaired. It is only 6 years old. Also, cannot get parts anymore. Jenn-Air doesn't exist in Australia, Sampford does not want to know. They said to ring whirlpool. They do not want to know. A lot of chasing your tail. Would never buy this fridge again!

Same issues as everyone else, except I have had excessive problems with TWO JennAir refrigerators. I originally purchased a 42" built-in JennAir fridge in 2005 for a newly-built house. We encountered multiple issues with it for the next two years, that included rising temperatures, the lights going out, ice machine malfunctions, etc. During this time, our local repair service replaced multiple parts under warranty, including 3 (!) separate motherboards. I was told that these parts would have been $400-500 if not covered by the warranty. After the motherboard failed again (along with other problems), JennAir FINALLY agreed to replace the fridge with a new one, after hours of haggling up the customer service hierarchy.

I bought a new home in 2008 and in the past 6 years my Jenn-air refrigerator required 3 repairs, all to the main circuit board at a total cost near $850!! Stay away from Jenn-air refrigerators.

We purchased a microwave, refrigerator, dishwasher, and stove in October of 2011. We were remodeling our kitchen. We had had a Jenn-Air stove for 28 years and hardly any problems so that is why we purchased all new. The microwave had problems from day one. After replacing an element at least four times finally got a new one. The refrigerator, the shelf broke. Then a crisper drawer. Had to order two as the first did not fit and the second does not match. The stove had a large dent in the warming door when it was delivered so they replaced that. Also had a minor problem with the dishwasher. The biggest mistake in the world purchasing these. Have talked to Jenn-Air many times and they are not very helpful.

Our Jenn-Air refrigerator is only a few years old and all the plastic inside is cracking and rotting, even the liner of the refrigerator.

Model # J542SEDUDW15 - We recently purchased a new home from a Shea builder that included an upgraded kitchen and upgraded appliances. We had no choice in the appliances that were included with this deluxe package. The refrigerator has a price tag of around 7450.00 we were told. When we met with manufacturer representatives and local residences of the community we were coached on using the appliances be able to use more out of the features. We were told that this refrigerator would keep vegetables and fruits longer than cheaper models. Two weeks were not unusual.

I bought a $1 million dollar house in 2008. This refrigerator was pushed by the builder, pretty counter depth. We thought great. IT SUCKS!!!!! Fresh food freezes in the bin. Will fill maybe 3 glasses with ice. Called repair people, all they would say is that yes things freeze in the fresh food drawer and that people usually buy a separate stand alone ice maker to fill drinks... Once again, listen to your wife. I fell in love with the look... she knew it was crap!

I purchased the refrigerator in 2007 and it has been a nightmare. The very first year I had problems and my food spoiled. I was under warranty. The repair person came out several days later and repaired the problem however the company refused to reimbursement me for my loses. The following year the buttons located on the panel that houses the ice maker, crushed ice and water selection has a lock and unlock section and one day no water would dispense and an annoying beeping mechanism beeped for weeks and I could not get water or ice during the period. I called Jenn Air and they wanted to send a repair person. I refused to pay for the service and one day the beeping stopped and the water and ice started to work again.

Master control board had to be replaced $350+. I hope this solves the problem. This fridge is 8 yrs old and this is the 3rd expensive repair!

Purchased the Jenn-Air appliance package when I renovated my house, what a mistake. The dishwasher motor burnt out within the first 6 months. Now after a year the refrigerator started to leak. Called the repairman [who was very prompt and very nice]. He told me that they had [redesigned] the component that defrosts the freezer, but in fact the component was faulty. So I have just spent almost $400.00 to repair a very expensive one year old refrigerator. Jenn-Air should be ashamed of themselves, that should have been a recall, why are they not repairing their merchandise when it has a faulty part. I will never purchase any of their appliances again. BUYER BEWARE!

We purchased a Jenn-air refrigerator and a Jenn-air BBQ grill based on Jenn-air's reputation. What a laugh that was! The refrigerator couldn't keep a temperature steady from day to day and the automatic lighting system on the BBQ grill failed within 3 weeks of purchase and the burners rotted away within 6 months. We have rid ourselves of the refrigerator and will shortly get rid of the grill. My only advice to purchasers looking at Jenn-air is RUN AWAY. Never, never buy from this company, you will have nothing but trouble from the time it arrives in your house as it sucks your soul into the first ring of Dante's Inferno. If you insist on buying, get the extended warranty and the next one after it, because you will need it. But on the bright side, you will probably become close friends with your repairman, should a competent one be found.

Same issue as other customers. Issue with ice maker freezing up and no entirely inoperable. Very frustrating as this refrigerator was not inexpensive!!!

Jenn-air Bottom Mount built-in refrigerator JB36NXFXLW04 $8000. - We built this refrigerator in Our Bulthaup Kitchen last October 2013. Within 5 days of installation temperatures started to rise, ice built up in the freezer drawer and coils in back, water line for ice maker popped and leaked water on our wood floors, climate controlling parts broke. We have had 7 technicians come out here and up until the day of today the unit is not properly working. The unit is a lemon and Jenn-Air refuses to replace it. They make up excuses that we have it improperly installed it. Well currently it is disassembled from the kitchen wall unit and it still keeps building up frost in the freezer drawer.

Let's see...compressor, Ice dispenser, door seal all have been replaced multiple times within ten years. This refrigerator is a nightmare to own. Lemon since its 1st year anniversary. Now it's a year later after replacing motor to ice maker....now freezer and refrigerator warm, food thawed....sounds like I need a new compressor again. Do not buy Jennair....poor service, poor workmanship...jenn air should be sued. I paid $8200 for this unit in 2003.

We also have had similar issues as other people with a very expensive fridge purchased in 2007. Fridge originally cost $8,450.00 and has had various issues right from the start. After warranty was over my husband has documented all the service calls and money we have spent on this fridge. We have a file an inch thick. We have used various different repair companies thinking maybe they were the problem. Between the lost food and all monies spent we have spent thousands. Door seals, water leaks, ice machine blow ups, water evaporator and on and on and on. I agree with everyone else these expensive fridges are not worth it. Our problem is the big gaping hole in our expensive kitchen. I do not recommend any Jenn Air products if this is a sample of what you get.

I will never ever buy any Jenn-Air products. I bought a model home which comes fridge, dishwasher, microwave, oven, stove top and every single piece of the product broke down on me. I even bought a BBQ to match the entire house's appliances. I had to pay so much for warranty program, then after that replacing the products w other brands. Fridge: I had problems with water leaking, noise, door won't closed on freezer side. Fridge side, temperature cannot be cold at a certain temp. Had so many warranty service and paid for extra parts.. Oven: Digital mechanism broke, had to replace it and we hardly ever use our oven (double deck)... Ughh... never ever again buying Jenn-Air...

This poorly designed fridge bought in 2005 stops working all the time. Since I cannot afford to replace (hate Chinese commies that make all US goods now) or to repair, (also hate fellows citizens out to screw the public), I simply unplug the unit for an hour then it restarts again when plugged back in. I bought a 17-year-old Whirlpool at a garage sale to keep my food in while "resetting" the Jenn-Air crap. The old garage sale fridge is outside in Florida but has worked just fine for 8 years now. Yes, it is old and ugly but this made in the USA old girl has my respect!

We purchased a 42" counter depth Jenn-Air refrigerator/freezer Model JS42sedbda. Not long after it was purchased, there were problems with the freezer portion and had it serviced and repaired several times over the years. I called the Maytag Svc Dept and was treated with terrible, childish customer svc. I called to see if perhaps there was a recall on our model. Now it will not cool lower than 54 degrees.

We purchased a $12,000.00 suite of Jenn-Air kitchen appliances for our new kitchen. I have been a General Contractor in residential construction for 30 years - that is to say - I have much experience installing kitchen appliances. The installation instructions for the custom made panels for the built-in refrigerator were impossible to follow and were erroneous. Getting in touch with Jenn-Air to acquire correct information was a long lasting nightmare. In symphony, the push button controls inside the fridge do not work as they should.

I built a new house in 2013 and had all new Jenn-Air appliances. I had trouble with the refrigerator after about 6 months. Water started leaking through the door down the front of the refrigerator. I was not home so it left water marks that I was not able to get out... Then once again when I was gone and came back, the whole freezer was full of ice. The repairman thought it might possibly be due to a faulty ice maker. He was not going to charge me until he knew for sure. We got the ice out and the next thing that happened is the water from the dispenser started spewing water all over the floor, without anyone depressing the button. This happened several times and I finally got the lock button pushed. Now the thing is beeping constantly and no dispenser on the door is working. The repairman came out yesterday. The parts will be over $500 and I did not even ask what labor would be. I have a new refrigerator coming early next week and it will not be a Jenn-Air. Luxury?? What a joke.

We renovated our kitchen in 2007 and had a very expensive built-in Jenn-Air refrigerator installed. Last year in April of year 2012, hardly after 5 years, the ice maker failed 2 times making a big sound and freezing water all over inside the freezer. Called and registered a complaint to Jenn-Air to no avail. Had to pay a good amount to get it fixed. Now, early this month, this year 2013, it stopped working altogether. Had to throw all the food out. Called Jenn-Air again to register my complaint again to no avail. They will not take any responsibility, but I was told the parts are still under warranty and will be covered. I had to wait 2 weeks for their authorized repairman to come. He found the circuit board and the relay switch were blown and had to replace them.

Jenn Air French Door Refrigerator JFC2089WEH serial # K2311401 - JENN-AIR cleaning issues of this refrigerator: 1) inability to clean the coil; 2) remove the basket drawer in the freezer, as it is locked in with two plastic in the glide part of the slider; 3) inability to remove the freezer drawer as it is LOCKED IN PLACE.

My husband and I built new home and moved in January 15th, 2013. Bought all new appliances (Jenn-Air). We loved our appliances especially our fridge. We loved the ice maker - we didn't think we would but we use it everyday. Last week, I woke up to our fridge humming really loud, checked the fridge, freezer; all the stuff in freezer is thawed. Fridge stuff warm. Phoned the 1800. Scheduled service guy to come out right away. Well he showed up next day, and says it's the compressor. Has to order one, be back. Well that's been 2 days ago and we are still waiting. Plus he scratched our hard wood floors moving fridge out. I would expect a high end fridge not to give problems in 6 months. We're not sure what to do next, but we are frustrated. Thank you for listening to our story.

Purchased in 2006 - The bottom crisper never worked properly - only if you wanted something frozen. The automatic ice maker was horrible - loud, slow, and did not crush ice well. It also made a mess every time we used it - so we didn't - but guests often did. We bought an extended warranty - thank goodness - and used it twice for repairs. Of course, now it is no longer under warranty and does not work at all. We were quoted $1,100 for repairs. This is a horrible refrigerator.

This fridge has been a nightmare from the beginning. I have spent over $1,300 in repairs, have taken multiple vacation days to wait for repairmen, have lost over $1,000 worth of food, and have had to live off and on with a compressor going bad, which sounds like a jet engine. It has taken me close to a year to get Jenn-Air/Whirlpool to finally give me an exchange, which I have to pay $1,548.00 for. The replacement will not be here until mid- to late-August. They will not reimburse me for a rental fridge. I have a very ill husband who has a brain tumor, who stays at home all day, battling not only his disease but the horrible sound emanating from the refrigerator. DO NOT BUY JENN-AIR!!!

I purchased a 48" built-in Jenn-Air refrigerator in 2006. Less than a year later, we started having problems with the ice dispenser. The Appliance Doctor, Inc., on behalf of the manufacturer, sent a repairman and all he did was defrost the panel behind the ice maker. The problem reappeared every 4-6 months to where I learned how to do it myself!! After three tears, I purchased the extended warranty, and for the sixth time, a different technician changed the heater and that solved that problem. Now the refrigerator doesn't cool and the freezer part doesn't work. I found out that the cooling system is still under warranty. The same Appliance Doctor people came in and said the evaporator and dryer need to be replaced; but only parts are covered under warranty and I'd have to pay $790.00 labor fee. I had an independent technician check it out; he charges $200 fee and the parts cost about another $200!! The company would only give parts to an authorized servicer (that would be The Appliance Doctor in my area) and if I use an independent technician, my warranty would be voided. I'm very frustrated with the situation.

We purchased our Jenn-Air appliances in 2008. The pivoting dividers in the dishwasher racks have all broken - and we are by no means hard on our appliances. The only cycle that gets the dishes cleaned properly is the "Heavy" one - if you use any other, you have to examine each dish when unloading to check for debris. During 25% of the cycles, it makes a very loud grinding noise, and now it is spewing small grease spots on the dishes.

Side by Side Jenn-Air refrigerator - This refrigerator has had major issues for the last 10 years (it's 14 years old now). We did a compressor, damper controls and lights over the years, but the real kicker is the circuit board controlling the water/ice dispenser in the door. Ten years ago, the board short-circuited leaving us with inches of standing water on our kitchen floor and surrounding rooms. We had to get our flooring replaced. We went ahead with replacing the circuit board (guaranteed not to do this again) since the fridge was only 4 years old at the time. The repairman told us that this circuit board issue was a known problem by Maytag, so we got the board as evidence for the State Farm adjuster to use to subrogate against Maytag. State Farm was successful and we got our deductible back.

I cannot express how utterly frustrated and disappointed we are in Jenn-Air and their partner service providers. We purchased our refrigerator a year and a half ago and shockingly it has already broken down - conveniently after the one year warranty expired. How is that possible? Both computer boards and motor are down. This was the news our Jenn-Air approved technician told us. Really? The motor and both computer boards dead after 1 1/2 years? To add insult to injury, Jenn-Air's appointed repair company has so very little care or urgency that we have now been without a refrigerator for over a week and no end in sight because they've said the part (a motor) is on backorder. Again, how is this possible? A motor for a refrigerator? That is one of their specialty products. Stay away from Jenn-Air refrigerators.

I've owned this Jenn-Air Counter Depth French Door refrigerator since 2005. In 2011, the problems began. I'm waiting on my 3rd service call today. The first call was around $175, second time $250 and I have no idea what today's will cost. Hearing the same story, Jenn-Air makes awful products. I own a lot of rentals and real estate. I seriously do not have this many issues with my less expensive brands. It's amazing that a $2,500+ refrigerator keeps breaking parts. Maybe a 10 year warranty would make more sense if people continually have issues with the Jenn-Air brand. Again, I love the look of Jenn-Air but unfortunately will not be purchasing any of their appliances again. Good luck, obviously they don't want to stay in business!

I bought my Jenn-Air refrigerator about 5 years ago. I have had 2 service calls on it. I was told at the last service call that I will need to buy a new refrigerator because the lining is defective. Also, every 6 months, I am getting ice cycles in my freezer! I am told that Jenn-Air puts their condensing unit at the top of the freezer. It freezes up and the water starts to overflow into the freezer. I am also being told that I need to pay to install a "heater" on the line to make sure it does not freeze up again. After 2 service calls to attempt to fix these 2 issues, I called Jenn-Air and the company is no help. Therefore, I have given up and I'm to buy a different brand from a company that will stand behind their products. I'm disappointed that Jenn-Air does not offer a fix at no cost! Stay away!

In 2005, we purchased a high end Jenn-Air Cabinet Depth Refrigerator Freezer from a local appliance store. It’s worked fine at first but over the past 1+ years we've had problems that have cost us just under $1,000 in repair and lost food. Because this has never happened with other appliances, we assumed it was our bad luck and simply paid to make up the loss. Unfortunately, we've had more problems and were told we need a new compressor (cost estimate for this repair is at least $600). Since we have already spent at least $2,000 (counting the initial price, repairs plus lost food), the appliance store representative told us to contact Jenn-Air service and explain the problem. They felt that although we are well past the standard 5-year warranty that Jenn-Air would "work with" us.

Never again will I own one of these lemons. I have had this French door refrigerator and have had repair people here five times. They replaced two compressors, one computer motherboard, one ice maker filter and one defrost issue. This thing has been a piece of junk since day one. The independent refrigerator repairman said Jenn-Air refrigerators are bad. A nice looking product but consistently have major problems. Buyers, beware! Avoid Jenn-Air refrigerators at all costs!

We purchased our Jenn-Air counter-depth stainless steel refrigerator in September 2005. The compressor recently failed. The service tech who diagnosed the failure suggested not wasting any money attempting to repair a Jenn-Air. The company from where we purchased the refrigerator suggested we call Jenn-Air, but not to expect much. After several failed attempts at reaching anyone at Jenn-Air who knows anything about their products, the company attempted to contact their Jenn-Air representative on our behalf, but could not get a return call. They apologized and explained it was typical of Jenn-Air and that the Jenn-Air representative was slack. Then while looking at new refrigerators at Lowe's, the Lowe's appliance sales manager told us that they will not even carry Jenn-Air any more since they are so problematic.

Refrigerator runs too warm! Ruins food! - I have had a 48" side-by-side Jenn-Air since September 2009. The following summer, I noticed that the temperature in the refrigerator section was running between 46 to 50 degrees. When the serviceman ran "diagnostics," he said (despite the inside temperature being so high!) that it was running fine. I had another repairman come, whose advice was to replace the damper which controls the air flow between the refrigerator and the freezer (apparently on these refrigerators, since there is only one compressor, the cold air cools the freezer (which works fine) and the damper allows cold air into the refrigerator half to allow it to cool down).

The Jenn-Air refrigerator drawer front consists of 2 pieces of plastic. Moisture and/or liquid are between the 2 pieces of plastic, and mold has appeared. While I was trying to separate the 2 pieces of plastic to clean, the cover broke. I ordered a new drawer front. The new one came, and there is brown debris between the 2 pieces of plastic. I have been told that the front drawer assembly of 2 pieces of plastic cannot be separated. This is a health hazard! This must have caused a critical health issue with people who purchased this refrigerator. I cannot afford to purchase a new refrigerator. Your help is appreciated.

Jenn-Air Refrigerator model# JFC2089HES - I bought this item approximately 4 years ago and soon after, the circulating fan had to be replaced then. This item stopped and had to be removed so new capacitors had to replace the burned out ones. Food freezes up in the refrigerator, even when the temperature is set at 42 degrees. The water filter had to be replaced but cannot remove old filter. Afraid to put wrench on filter because I do not want to break the plastic parts.I called the service department where we bought refrigerator and they were no help.

I purchased my built in side by side Jenn-Air refrigerator in October 2007 when I built my home. I recently got back from a vacation to find my fridge at over 100 degrees and completely melted and cracked the interior shelving. It no longer cools properly and the service tech said they cannot fix it because they cannot get all the parts. They suggested I purchase a new fridge. You would think a $6k appliance would last longer than four years. Jenn-Air is giving me the runaround and offering no help whatsoever! I am disgusted with how unprofessional Jenn-Air has been.

Jenn-Air model jcd2290hes (serial number 10596443ej) stopped cooling properly. This is a 2005 model (approximately 6 years old). Repair man said the cooling system is not functioning properly and since it is a sealed system, the cost of repair outweighs the value. You can bet we won't be shopping for a Jenn-Air or Maytag as a replacement for this fridge that has already been serviced once.

I purchased a Jenn-Air fridge 3 years ago, and needed service for the first time, when it was 6 months old. All the food in the fridge started freezing (that's one load of lost food). The service guy came, said the bottom freezer drawer wasn't closing properly. Okay. A few months, after we had the same problem (second lost load of food), the service guy came said it was the door hinge, and that we shouldn't keep food in the fridge near the walls, because the air from the freezer comes up from the back and that's what cools the fridge.

There are constant repairs. The doors do not shut completely, so the alarm is always going off. The drawer inside does not close completely. The bottom cover falls off constantly. The compressor is broken again. Our Jenn-Air refrigerators is now unplugged.

In 2005, we purchased a side-by-side Jenn-Aire JS42CSFXDA. First problem was that the water to the ice-maker was not shutting off. When I opened the freezer door, I had a few gallons of water on my hardwood floor. No one could figure out why so they bypassed the filter and now it works. I was able to do this because I have a water filter on my main line anyway. Next the ice-maker stopped working. They replaced the ice maker but that didn't fix the problem. Next a circuit board was replaced. That didn't work. Finally, after a second replacement of the ice-maker I now have ice again.

My 48" built-in Jenn Air refrigerator began to cause problems in November 2010, and as of today, it is still not working. It is under warranty but I am absolutely fed up with Jenn Air's lack of responsiveness and excuses. I have had two different repair companies work on the coolant system but they have failed. After 10 months of failure, Jenn Air still refuses to replace the refrigerator. My refrigerator has been dismantled at least 6-8 times and no one can determine the root cause of the failure. Recently, a customer service representative had the nerve to tell me that she would have purchased another refrigerator by now. That sums it up. They appear to be stalling until I am so frustrated that I go buy a Sub Zero. I cannot describe my level of frustration.

I purchased a Jenn Air Refrigerator back in 2005 for almost $3,000. Recently I have had issues with it and was told that I need to have a whole new compressor replaced that would cost $1,000. When contacting Jenn Air customer Service, I was told that it only has a 5 year Warranty and that "It is what it is". When spending this much money on a refrigerator in order to finally be able to afford your dream kitchen and only have the refrigerator last 6 years, it is completely unacceptable! Who do you people think you are? This is not how to keep a customer happy. Refrigerators should last 10 to 12 years, not six years!

Jenn-Air sucks! My wife woke up to a major leak on our main floor the other night. There was water everywhere. It was coming from the valve in the Jenn-Air (French door, bottom freezer) fridge that connects to the water supply. The valve failed only after a few years (fridge was purchased in 2008). I have over $30k damage in my house. My entire hardwood floor has to come up, plus the basement is ruined, from the floor to the ceiling tiles, furnace, hot water tank, ducts. I am phoning Jenn-Air now, but from my impression, based on the responses throughout, they will opt to do nothing. I will pursue full action against them for all damages.

My Jenn-Air french door/bottom freezer refrigerator cannot produce ice. It is because the ice maker freezes everything in the refrigerator. My excellent appliance repairman said that this is a very common problem that no one on the Jenn-Air hotline can fix.

I have been the unhappy, surprised owner of these two Jenn-Air appliances since 2005. (I was surprised because of Jenn-Air's reputation). Both products failed quickly and their design flaws are significant.

I bought a Jenn-Air side by side built-in refrigerator and the fridge stopped working. The lights and control panel are on but there is no activity from the compressor/motor. I tried unplugging and switching it on and off but it didn't work. About $500 of food got wasted and it was very hard to get customer service from Jenn-Air. This is the third problem with this $6,000 fridge in six years. Now, it is out of warranty.

I purchased an expensive side-by-side ref/freezer from Jennair. In the 5 years I have owned this unit, it has gone down (5 times) with major issues. Jennair agreed to exchange the unit with a new unit but unfortunately, their customer service department hires nothing but ** to do the work. Last week, I received a call from the trucking company setting up the exchange. They realized that the customer service department entered the wrong address; 12671 instead of 12672. So far, I have made 25 calls (3 work days) and not one ** can figure out how to make the change in the address. I would never, ever recommend to anyone to purchase a Jennair product again.

I purchased 3 Jenn-Air products: a side by side refrigerator, a stove and a dish washer for my new kitchen remodel. I had extended warranties but their yearly cost slightly exceeded the annual repair bills.

Jenn-Air French Door Refrigerator. In the past 4 years, we have gutted and redone our kitchen. We selected 3 of the appliances from Jenn-Air and have been very disappointed with the day-to-day performance of all. The refrigerator's main problem (which reflects the problems with all of our Jenn-Air appliances) is small, but terminally aggravating. It cools well, makes ice well, does all the basic functions well, but the cover of the lower, all-across drawer, once removed a single time for cleaning, continues to pop off no matter how many times or how carefully you replace it on its pintles. Every teensy part of a refrigerator should be removable for cleaning and afterward, should still work like a charm. We removed this cover one time to clean following a spill (common household occurrence) and it has been faulty ever since. It will not stay in place more than a few days, pops off at least once a week. This is enough to make you hate your refrigerator since you have to open this cover many times each week and it needs to remain functional.

We purchased a Jenn-Air fridge from Sears in 2003. We also purchased a service warranty. Since then the refrigerator has leaked almost continuously. We have had multiple service repair persons here to fix it. It isn't fixed. Our brand new floor underneath the fridge is ruined from the leaked water. It is also gouged in front of the fridge due to a repair person dragging it across the new floor. Several of the repair people have said the unit was badly designed and built. We are tired of scheduling almost bi-monthly repair calls. What can we do?

I built a new house at the end of 2002 and spent almost $2K on a side-by-side fridge which is a Jenn Air. I started having problems with it in early 2004. I have now had service calls for five different occasions, soon to be six as the fridge is not cooling again. Each time it’s related to defrost on the freezer. After this call, my repair totals will be in the $800 range not including my time off and lost food. I bought a second fridge as a back up to transfer food when this one goes down. It is the cheapest thing I could find and I haven't had an ounce of problem with it. More is not always better. Live and learn.

In 2003, I bought a top of the line side by side Jenn-Air refrigerator for a new home I built. This was at the end of 2003, and I moved in and started using the refrigerator in February 2004. On Super Bowl Sunday 2005, I noticed that my new refrigerator was over 60 degrees. It eventually went up to 90 and ruined the entire refrigerator and freezer of food. After having the motherboard replaced, a few months later, it did the same thing, ruining another load of food.

Refrigerator not cooling anymore, freezer side is fine. Have taken off covers inside freezer last summer and now again this summer to manually defrost unit. I had the recall fix done last year, so that did not fix this problem with refrigerator side not cooling. Now more detective work on my part is in order to continue troubleshooting as the manual defrost has not brought up the refrigerator temperature to where it should be.

We remodeled our kitchen and new appliances were a must. We wanted a better product and selected a Jenn-Air range and refrigerator. The range failed almost immediately, but was repaired by the Sears service company and has been working okay. The refrigerator, however, has had something and failed five times. And we continue with a Sears service contract to protect us from a huge repair expense. It seems like it fails every year.

Shortly, after we purchased the 48" Built in Jenn Air fridge, it was not cooling. They sent a repair person out who claimed it 'fixed'. Six months later, same issue, not cooling. We've had a repair person out 3 times in 3 years and the warranty expires in 10 days. Got home from vacation and the unit was warm again. We will have another person out to 'fix' it again. Not only it is time consuming to have to sit at home waiting for the repair person but it's also expensive.

Part one: Jenn-Air fridge problems. Jenn-Air French door bought in February 2009 installed in March 2009 with an extended warranty for repair added by Jenn-Air when the appliance was not fixed within the year. In the never ending saga of trying to get my new Jen-Air appliances working, I finally sent a complaint to the Alabama State Attorney General's Office, Division of Consumer complaints. Carol from the Executive Offices at Jenn-Air contacted me a couple of weeks ago after the third service company, Alabama Power, came out to service the appliances. Neither appliance has worked properly since the day they were installed.

I've had multiple problems from first month. Ice maker malfunctioned, freezer vents froze up and water was all over floor. It wouldn't keep food cold or froze everything in fridge (defroster timer thermostat malfunction). The latest problem is that the freezer door will not stay closed. The seal seems defective. Fridge runs constantly (can't wait to see my electric bill). If I could, I would throw it out and buy another brand, but I can't afford it at this time. I will never buy or recommend Jenn-Air to anyone.

Refrigerator is being repaired again! Model JCD 2289ATB. Water from defrost fills bottom of freezer then unit completely shuts down. Please help.

Today is the 9th day without a refrigerator. Technician said there is a short in the power cord. We bought all new appliances for a large kitchen for our new home. After spending $14,000, we were barely able to get the refrigerator not to break down after 9 months of usage. Service company will not pay to overnight part, (needless to say does not stock any parts), won't schedule me for a service call until part comes in (had to wait 3 days for tech to come and diagnose the problem. After delivery and starting to use, we found the design is very poor, the ice maker takes up 1/3 of useable space, and the type of shelf supports takes away the height you would have to put in containers, all in all really poor design. We are buying another new refrigerator to put in a rental unit, however, I have decided to put this Jennaire in and I will buy another new one for our home. But guess what it will not be a Jenn Air, and will not be from Bray and Scarff. I guess $2400 does not.

Jenn-Air model JCD2389GES with serial number ending with CP has the same problem as serial number ending with CC. It is a fire hazard. The compressor is overheating and can cause fire. I keep the refrigerator but not using it. I asked Jenn-Air to replace the compressor and the relay but they claim this serial number is not under recall.

I bought a Jenn-Air built-in refrigerator (model JS42SEDBDA) from Expo Design in 2005, with 5 years extended warranty. I had problem with the door a few months later, which the technician broke and made a crack to the interior wall of the refrigerator during the repair. He was told to just put a silicon tap then left. I made several complaints and after 4 months, I got a replacement. Two months ago I saw all my master's bedroom floor was wet and the carpet under the fireplace cabinet was all rusted. I called my insurance. After they opened the wall behind the kitchen, there was mold and water all over. An authorized technician from Jenn-Air confirmed that the leak is from the refrigerator, which is not repairable. Jenn-Air is refusing to pay for damage to my cabinets, which has mold. My insurance is blaming Jenn-Air. I am living in a hazardous situation and have damaged bedroom and kitchen.

Add my name to the list of disappointed consumers! I have a 3-door expensive refrigerator; the compressor died not 5 years into owning it! The last refrigerator lasted 30 years! Poor quality, no service, never will I buy another product from Jenn-Air. So here I am at Christmas, 40 people coming for dinner and I have no refrigerator! American Home Shield warranty company is even worse. No one cares about the consumer. It's no surprise our country is scrambling just to stay alive.

On Saturday evening July 25th, our only refrigerator caught on fire. It was an electrical fire due to a faulty part. We had smoke and shooting flames. We unplugged the unit and the fire went out. On Monday July 27th, we contacted Maytag to report the fire. They transferred me to the safety department, who informed me that our model was recalled for a retro fit due to safety reasons. They sent out a repairman on July 28th who replaced the old burnt part with the retro fit part. Due to the fire, the repair filed paper work reporting that it was not repairable due to the fire.

We received a recall letter involving our 6-year old Jenn-Air side-by-side refrigerator. Their tech came out on June 3rd to replace the "defective" part. My fridge was working perfectly until they "fixed" it. I ended up being without a refrigerator for 2 weeks! The person I spoke to about our food loss and about getting my fridge working again was extremely rude and unhelpful. My husband and I finally went and bought a new fridge (after their tech had been out 5 times and had been unable to fix it). Then I received a phone call from Ms. Sarah ** telling me that they were going to give me a new unit but that I had to pay the difference because of the age of my original refrigerator (which worked fine before they touched it!). I will never have a Whirlpool product in my home again!

My husband bought our first high-end appliance, a stainless steel Jenn Air French Door refrigerator 3 years ago. Labor day weekend, it stopped cooling, and Tuesday we called the store where we bought it. They gave us several authorized repair companies and a serviceman arrived the next day. The compressor was broken, which he reported back to the repair company. The repair company ordered the compressor the following day. It is now a week later, and the repair company has not received the compressor and said they do not where it is or where it is coming from.

I will not be quiet about my disappointment with this company either. High expence, low quality products are produced by Jenn-Air, I will tell everyone I know. My husband has had to take 2 days off so far and looks like there will be a couple more. It's so bad right now, we don't want to even deal with these people.

A part I need is NLA (no longer available). Part # is 61004139. I've been all over the i-net and haven't found anyone who stocks it. There is a new part number that works just fine for the discontinued part 61004139 Ice Enclosure. The new part number is 61004881 and is identical to the old and although Jennair won't say it will work because it is for revision 11 and not revision 10 but it is the identical tray and works like a charm.

My husband and I wanted to upgrade our kitchen appliances. We wanted to buy reliable stainless steel appliances. Our research told us that the Jenn Air fridge was a good one. We bought the fridge in Nov of 2005 for $2000. It was on sale from $2800. This is a very big investment for us. We don't have extra money for luxuries, so this was a sacrifice for us. On May 17, 2008, about 2 and a half years of owning the Jenn-Air fridge, it starts beeping every 2 minutes. Although, the fridge does have some freezing spots that we noticed right from the start (I've lost lots of vegetables) nothing else seems to be wrong with it. We tried unplugging it for an hour, it still beeps. We cleaned in and around it, still beeps.

I will never purchase a Jenn-Air appliance again! We purchased a Jenn-Air side by side refrigerator (model#JCD2389DES) in 5/00 for $1700.00 and to date have spent $900.00 on repairs. The defrost timer has been replaced 3 times. When I contacted customer service they told me $900.00 in repairs was not excessive and they would not reimburse for any repairs.

I purchased a Jenn-Air refrigerator May 8, 2007. On June 14, 2007 I had to have a technician come out to repair my refrigerator. EVERYTHING in my refrigerator was completely frozen and had to be thrown away. The technician assured me the problem was fixed. Just 3 months later on September 11, 2007 a technician came out again to fix the same problem. Once again I had to throw everything in the refrigerator away. The technician told me the problem was fixed. It was not.

I purchase a Jenn Aire 48 built in refrigerator (model # JS48PPDBDA) for $6700 in June of 2006. - I have had warranty work done on this unit over a half dozen times, by authorized representitives, for the EXACT same problem. It is still not fixed. I have requested that a refund/exchange be made. They are still wanting to try to fix this unit - the last time Whirlpool's engineering dept created a rework that was supposed to have fixed the problem - 60 days later I am needing service again (for the same problem). I have lost $1000's in food, have had to leave my home because my refrigerator is SO LOUD that my children cannot sleep.

I bought a 48 inch Jenn-Air side-by-side built in refrigerator to the tune of $5,860. Approximately one month after we got it, the refrigerator began to make a horrible noise. The company we bought it from, S&S Appliance, came out and fixed it. Then it happened again - and again they came and fixed it. This went on for several months and finally S&S called in a Whirlpool expert from the Whirlpool plant in Tennessee. He did fix the rattle, but about 6 months later, icicles began to form in the freezer section. They offered to replace the defrost mechanism (as others on this website have cited problems with) and did so, but the icicles returned.

I bought the french door refrigerator 2 years ago. The defrost stopped working. Customer svce only wanted to send a repairman out. I was able to narrow down the bad part to the control module. They gave me a Maytag part number, but it was back ordered until 2010. I was able to locate the exact part locally. I bought it and replaced it myself. But the part will not work. The part looks 99% identical except for a few components on the board. It is a newer version. I just spent $80 and the part (electronic) is not returnable. Funny how Maytag makes parts that do not work with their own products. I guess reading everyone's experience with Jenn Air I should be thankful to at least not be ripped off by the service. I guess I am stuck with at $2200 fridge that can only be defrosted manually. I still have my old Whirlpool I bought 15 years ago that still works. But Whilpool got bought my Maytag. Seems from my research Maytag, regardless of the model or appliance, now makes VERY FAILURE prone electronics.

We purchased a Jenn Air refrigerator in August of 2006 choosing this brand because of their reputation for high quality. After only thirteen months, it stopped cooling.

I had a new home built and decided to get the best appliances I could get assuming I would have fewer problems than with something cheaper. WRONG! I bought a Jenn-air refrigerator in Nov. 2001 and have had many problems with the ice maker. We finally decided not to use the ice maker anymore after water poured out of the freezer onto the wood kitchen floor. I was home and able to turn the water off. We had a repairman out twice he replaced a part in the ice maker, it made ice once then quit working again. We called him back out a second time but he said there was nothing more he could do (we had to pay for both service calls). I've also noticed there's a problem with the door seals. Since I now feel this unit is a safety hazard I will have to replace it when I can afford to, and since I am retired that won't be soon.

Not happy! We purchased a Jenn Air refrigerator on 5/31/04 and now the control unit and the damper control are broken and it's going to cost $600.00 to fix! Jenn Air could care less, not helpful at all. They don't seem to stand behind their products.

Manufacturing defect in built-in 42" Jenn-Aire fridge needs a recall! The defect causes the defrost cycle to get faulty, leading to icicles in the freezer and the fan to stop working. When we called for warranty service, the service tech did not even come to the house. He described the problem over the phone--said he sees this all the time in Jenn-Aire's and that they make a special kit for the repair which we would need to order. A week later we were back scheduling with the service company and had to take the unit out of service for 3 days to get it repaired.

We purchased a new Jenn-Aire refrigerator/freezer with french doors in February 2005. After problems with the ice maker and seal on the doors (which we were told to live with), the compressor completely failed after 2-1/2 years. Thankfully, we had a 20-year-old Whirlpool in the garage (enduring 120 degree summers in AZ) that we were able to transfer our food to, so we avoided spoilage. The Jenn-Aire compressor is covered under warranty, so we'll be enduring this bad product for the time being.

Loss of food too many times!!! Loss of time from work for service people to come to the house.

I have specified Maytag/Amana/Jenn-Air products in at least 5 houses that I've remodeled in the last ten years. This refrigerator, a stainless steel French Door with bottom freezer is the worst fridge I've ever had. It has now gone out three times in just two years. Plus, I've had to wait for numerous service calls that show up after the window of time for which I originally agreed. Last time it was all day and the tech finally showed up after 5 pm. This is absolutely the last Maytag/Jenn-Air product I buy. It has now cost me $3000 dollars for the unit and the repairs.

lost frozen goods

The refrigerator condenser/heat exchanger completely freezes up and the panels have to be removed from the freezer to defrost and remove the ice build up on mar.8 2007 a&e factory service came out my house and replaced 2parts sub defrost part#61005988 sub heater#61006199 total amount 332.15 on aug.30 2007 same problem this time they replaced sub defrost part# 61005988 same part this part shod have bean warranted for more then 90 days. this time amount was 283.62 i thank jenn-air shod pay for one repair.

The fan motor cost me $179 to replace. I am not happy with this as the unit was $2,300 and purchased 19 months ago

We built a new home in June 2004 and bought the Jenn-Air stainless refrigerator with the freezer on the bottom and the water dispenser inside. Very nice looking but the door doesn't hang straight and the repairmen hasn't been able to fix it after several tries. In the past 9 months it has started making a buzzing sound whenever it runs. So we've called the repairman to come back out. As long as he is at the house he also needs to fix the Maytag washing machine for the same problem in two years - it makes a loud noise and dances across the laundry room. The last repair for the washing machine was $175, one more of those and I may as well get a new machine; never a Maytag again though.

I thought that I would buy good quaility this time.NOT I purchased a side by side stainless steel refrigerator and a dual oven. Nothing but problems since the 1st week! They are only 14 months old. The igniters on the stove have to lighted with a match - the knobs all CAUGHT FIRE and mold comes out of my water/ice dispenser. Service has been out aprox.6 times for these problems. They have no problem asking for more money when it comes to extended warranties they do not honor.

We purchased a Jenn Aire Refrigerator and stove about two years ago. Both were terrible purchases. Notwithstanding our attempts at giving the gentlest care to the stove, the paint is chipping everywhere. The compressor on my 2.5 year old refrigerator died. I am incredulous at the poor quality of Jenn Aire, especially after paying so much money for such a highly regarded name brand label. The new compressor I need is about $550 - $600 installed.

I wish I had checked the Consumer Complaint website before I purchased my Jenn-Air refrigerator last year. Even though it seems I have been more fortunate than others who complained about Jenn-Air refrigerators, I would like to add my voice as a very dissatisfied customer. I have had service staff out twice within a few months of purchase; neither repairman was able to solve the problem of vibrating and rattling each time the motors, especially the compressor motor, start. It stops when I hold the doors shut tightly or re-adjust the inner shelves. Heaven forbid though, if I add items to the shelves - the result is again loud rattling and vibrating.

We purchased a new Jennaire refrigerator in December 2005. Recently while cleaning it we noticed that the inside liner had cracked. Jennaire send out a repairman to look at it, but they want to patch the problem with a plastic adhesive rather than fix the liner. I'm afraid that saying ok to that will mess up any furture attempt to get it corrected properly. Plus, it will surely look patched afterwards. jennaire claims there is nothing else they can do.

We have a $2700 Jenn-air refrigerator. We bought it in the fall of 1999 and it came into service in jan 2000. The first problem we had with the fridge was that the shelves in the door would fall out when the door was opend. We called Jenn-air and the local service rep and were told that there was nothing that could be done so we have a $2700 firdge with shelves held in with tape. 3 years later when the service rep in our area changed we found that there was a fix and Jenn-air did know about it. It was no longer available. We have had to change 3 seperate electronic boards in the fridge and two of them had to be changed more than once (off warranty).

We purchased a new Jenn Aire side-by-side refrigerator on April 20, 2000, for $1,731.00. In June, 2004, the refrigerator stopped cooling; the repairman advised it was a 'fried circuit board' (e.g. the defrost system controller) which was replaced at a cost of $196.31. After writing the company president, the corporate office called me, continuing to state they were not responsible and doing me a favor because electronic parts were not covered by the warranty. In a 'good faith effort,' Jenn Aire offered to pay half the repair cost.

I bought a Jenn-Air cabinet depth side by side refrigerator/freezer. It is only 7 years old. What junk! Week 2, clogged line to the ice/water dispenser; leaked all over kitchen floor. Several weeks later, same problem. Service cost me $75.00 each time. I don't remember why it was not covered under warranty? Several months later the drain line clogs and causes the bottom of freezer to freeze up. It has done this serval times in it's short life with me.

When remodeling my kitchen I purchased a Jenn-Air refrigerator. Within 6 months I had to make my service call. Since that time the refrigerator has been servcied at least every 6 months. I computer board has been replaced twice. In May 2006 the compressor was replaced and did not work and a follow-up service was done that related to the fluid.

Thanksgiving evening I'm putting holiday food into my Jenn-Aire refrigerator that was purchased in November 2004. A two year old refrigerator that I paid $1800 and it does not work. Thank heavens for the 24 year old Kenmore in garage or I would have lost my food.

Bought the refigerator. It's been noisy, not easy to clean, and the freezer door had to be closed purposefully, not easily. Yesterday, I found a flood on my kitchen floor. And neither the freezer nor the refrigerator is working. Lost all my food and have to pay an extra 30.00 dollars to get them out before next week! High priced appliance-the most EXPENSIVE thing in our kitchen didn't even last 2 years. My old Kenmore went 15!

I purchased a Jenn-Air Stainless Steel Refrigerator in late 2002. By late 2005 the Stainless Steel exterior had completely rusted over.

Our Jenn-Aire refrigerator was bought in August 2004. Within 2 days, the freezer door would not close. Someone from the Maytag store came out and saw what a mess it was and agreed to exchange the refrigerator for a new one, but told me that I had to call the manufacturer. I called Maytag who would not okay the exchange and sent someone out to take a look at the refrigerator. They had to order ALL new parts for the freezer. The freezer door has never opened properly.

We have gone weeks inbetween replacement hinges with bricks piled in front of the refrigerator door to keep it closed.

I bought a Jenn Air refrigerator in April, 2005. By August, 2006, the compressor had broken. I called All Brands, their service supplier and they charged me $288 for a service call, that I was told would cost $80. I was also told the compressor was still a covered replacement part.

I bought our refrigerator in 2001 from the Sears Outlet in San Diego. From the time we had it installed it did not work properly. The ice dispenser always made a loud noise when dispensing ice. Within the next few years the seals on the feezer portion did not always seal causing condensation which led to the door not sealing and the ice turning into water. This caused water to accumulate on our wood floor which ruins the wood flooring. This problem happened off and on for several years.

Jenn Air Refrigerator # JCD 2389DTW purchased for $1880.00 from authorized Factory Builder Store in 10/10/00 has had repeated problems and service needs. Service billls total $800.00 plus and refrigerator is still leaking & malfunctioning.

Last November, we purchased all Jenn-Air appliances for the kitchen we were about to remodel. We paid over $6,000.00 for what we thought were very reliable products. In April most of the appliances were installed, including the refrigerator. In June the refrigerator stopped working and all the food that was inside was spoiled. At the time, we were told it was the fan and once it was replaced it should be working fine (1st service call). A few weeks later, once again, it defrosted by itself and the water damaged a bulb that needed to be replaced (2nd service call).

We decided to upgrade our refrigerator and go to the top-of-the-line, Jenn-Air made by Whirlpool. This has turned out to be a dasteredly mistake in judgement.

I bought a top of the line refrigerator in 1998 with an extended warranty. My ice maker and water dispenser quit working after 2 years, the parts were recalled and are still on backorder 6 years later!! 3 days ago I opened a brand new bottle of milk that I had purchased the day before and it was sour. I was just about to take it back to the store and tell them off when I looked in the freezer and everything was thawed. I had some strange smells coming from there also.

We purchased a Jenn-Air JCD2389GES side by side four years ago. We thought we were buying a quality refridgerator, with a name brand that was respectable and with the idea that you get what you pay for. We went ahead and spent $2200 on purchasing this and within a year noticed that it made noises, the refridgerator side didn't stay cold and the freezer side froze food that developed freezer burn with in a week. Just this past week the refrigerator was on the coldest setting and the food was slightly above room temperature. A hundred dollars of food had to be thrown away.

Product complaint: Jenn-Air refrigerator-freezer Mdl JCD2289ATB installed in completely remodeled new kitchen in Aug 1999 has been a complete lemon. Numerous service calls have been made: not cooling; not freezing; running constantly; defrost timer replaced after tiles in floor ruined because of leaking water. Dispenser on door not working--after two boards burned out in dispenser, factory trained technician diagnosed problem as possibly short in wiring in sidewall. Complete dispenser unit discontinued. Advised to replace refrigerator or live with product I have until something else goes wrong.

Lost 2 days from work so far waiting for a service technician. Still no resolution so it means even more time off from work. Nevermind all the food in my refrigerator that rotted.

I'm saving money for a new one and I'll make certain it's a proven model from a proven company--can't wait to throw this one in the trash where it belongs.

We bought Jennaire appliances, microwave, oven, refrigerator for our new home in 2001. The microwave was not working after two months and required a service call, and the refrigerator does not keep things cold enough even on coldest setting--milk sours before date, etc. Three times we have had the refrigerator worked on, and now the repair men say it is poor design and parts have to be changed. We must pay for it all! These appliances are junk, and I would not recommend them to anyone!!!!

We have a new Jenn-Air refrigerator-freezer, which has never functioned properly. During our kitchen re-model, we purchased Jenn-Air model # JS48CSDBDA (serial # 1275870EA) and installation was on May 24, 2004. The freezer has never worked consistently and we have had nine (9) repairs to date.

Bought Jennair Refrigerator 4yrs ago. Ice maker does not make ice. Repairman came and said line was frozen and needed new electronic panel on front of machine replaced. @ days later called me and told me parts are no longer available. It is only 4 yrs old and it can't be repaired? Sounds like they are not a user friendly company. This was top of the line when we purchased it. I have a refrigerator in our barn that gets hit with a power washer at least 5 times a year, and it works great and it was just a little cheapy from Sams club. Go figure.

I have recently remodeled my kitchen and purchased a Jenn-air refrigerator. Upon deliverly I realized that one of the vegetable drawers would not easliy open and close. Because the refrigerator cost almost $2000.00(it's stainless steel) I called the 1-800 #. They gave me a number of a repairman in my area. In speaking with him he informed me that if it wasn't an operational problem it would be at least a month before he could come. Still no sign of him 6 months later. At this point I have noticed that the ice gets stuck coming out and runs the motor that kicks the ice out continually until we notice it. Also the buttons on the front for ice and water are peeling off and the water comes out so slowly it's not even worth waiting for.

We bought a Jenn Aire refrigerator side by side with ice and water dispenser in the door in April 1999.We had a repairman work on it 4 times and then the store told us they would pick it up and bring us another one. They said if an item had been worked on 3 times in a certain amount of time it is considered a lemon. Well the next one worked fine for about a year and since then we have had nothing but trouble. I worked on the ice maker at least once a week trying to get it to make ice. I had trouble getting it to make the ice and then trouble getting it to dispense the ice.