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About Jacuzzi Hot Tubs
Jacuzzi has built hot tubs designed for rest and leisure since 1915. The company has more than 250 quality checks and inspection standards. Most dealers offer test soaks at their facilities for any Jacuzzi hot tub to help consumers determine which model is the best option for their lifestyle and needs.
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Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Free test soaks
- Trade-in options available
- Customizable lighting options
- Must receive quotes from local dealers
- Limited energy-efficient options
Jacuzzi offers a range of spa and hot tub models across several collections. Pricing isn’t available online, but local dealers can provide accurate quotes for a variety of customizable features and accessories.
About Jacuzzi Hot Tubs
Jacuzzi offers a variety of hot tub models with varying capacity, seating styles and jet types. Its tubs also have customizable lighting and shell colors. Hot tubs by Jacuzzi are ideal for those who want an entertainment option for hosting friends, and the tub's hydrotherapy options help people who want to relieve muscle tension or minimize pain caused by stiff joints. Adjustable jets provide full coverage of the neck, back, legs and feet to offer recovery and relaxation.
Consumers can choose from a portable or in-ground Jacuzzi styles. Its models feature options like glass control pads, five-stage filtration systems and open seating with or without lounging options. Jacuzzi's hot tubs have benefits like high-flow jet configurations, ergonomic seating, customizable lighting and water features.
Jacuzzi hot tubs
Jacuzzi has five collections that range from economical models to luxury spas. Every collection includes various seating capacities, jet options, filtration functions and color customizations.
- J-500 Collection: Models in this collection feature open seating and jets designed to relieve tension and improve circulation. They come with a five-stage filtration system, seating for up to seven people and options to customize the colors of the hot tub and its cover. The above-ground Jacuzzi option allows homeowners to move the tub’s location.
- J-400 Collection: This series offers one of the best hydromassage experiences available. Styles in this collection include additional rotational PowerPro jets, adjustable headrests, a high-back design, premium lighting and a backlit waterfall. J-400 hot tubs seat two to nine people.
- J-300 Collection: Styles in this collection seat two to seven people and feature premium PowerPro jets, ergonomic seating, adjustable headrests and an advanced control panel.
- J-LX Collection: This collection features minimalist designs with flat-top rails and engineering that exceeds energy-efficiency standards without reducing jet power. Jacuzzi hot tub models in this collection are available with or without lounging features and seat up to seven.
- J-200 Collection: This series features seven styles at economical prices. The hot tubs feature standard jets, a two-stage water treatment system, multicolored lighting and cup holders.
Jacuzzi hot tub prices
Jacuzzi hot tubs prices start between $4,000 and $8,000. Premium Jacuzzi hot tubs cost up to $16,000 or more. Jacuzzi's hot tub prices vary depending on features, functions and model types. Consumers can visit local Jacuzzi dealers for pricing or visit the Jacuzzi website to request a quote online. Financing and trade-in options are available, and trade-in value estimates can be requested in-store or online.
Jacuzzi hot tub installation
You need a flat surface — like a concrete slab, a deck or a spa pad — to install any portable Jacuzzi hot tub. If you already have an existing concrete surface, it’s crucial to ensure the surface is level and free of cracks before installing your new Jacuzzi hot tub. If you prefer to place the hot tub on your lawn, you can install your Jacuzzi hot tub on a foundation pad, which is available through the company.
Jacuzzi hot tub FAQ
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Do Jacuzzi hot tubs come with a warranty?
What is the difference between a spa bath and a Jacuzzi?
Does Jacuzzi make inflatable hot tubs?
Does Jacuzzi make portable hot tubs?
What are Jacuzzi tubs made of?
How does a Jacuzzi pump work?
Who owns Jacuzzi?
Are Jacuzzi Hot Tubs good?
Consumers who want a way to relax or entertain guests benefit from owning a Jacuzzi hot tub. Though Jacuzzi products can be expensive and require some maintenance, each one features customizable features, ergonomic seating and extended warranties that make it a worthwhile investment for your health and entertainment needs.
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Purchased the Jacuzzi Swimspa. Got delivered last year on Jun 30, 2021. A couple of months after, the Panels on the Swimspa started bubbling. Called for service & was promised they will replace the Panels. 4 months after no updates. Called back - they said they lost the service order. Asked to speak to their Service manager; the Rep on the phone refuse to give out the manager's name & contact information.
Only agree to open a new case. Called back in April 2022, again cannot find the Service Request at first, then finally said they have the Request, but the parts are not in yet until today almost 12 months still no action was taken. Keep telling us no ETA.
They are great at taking your $ but don't even want to talk to you once the sale is final. They say they are in retail and don't have time to talk to me. Can get anyone to provide any service or answer any questions. Do not have any in-house service techs. Use an outside company to provide cleaning service, but they do not do explain that they don't replace the UV blub, clear ray filter, or chemicals which is all part of the system start up which is what I told them I wanted. I have not used the spa in a year and told them that. They cleaned it and filled it up with water for $220 and left. When the gal arrived to clean it, I gold her the uv light need to be changed. She said she would check and if it needed it would take care of it. She did not replace it and the spa is now say it needs it. The spa needs to be drained in order to replace it and clean the tube. I'm back to square one.
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We recently purchased a newer home and inherited an essentially brand new (under a year) Jacuzzi hot tub with it. When we noticed some of the LED lights starting to malfunction, I put in a call to Jacuzzi. We were shocked to find that even with this tub being relatively new, the warranty was no longer valid. I have placed several calls into Jacuzzi and I'm met with the same response: "Warranty void; it's our policy."
So despite many claims about quality, reputation, and market leadership, Jacuzzi seems bound and determined to not honour their warranties and/or stand by their amazing products. My latest call to Jacuzzi involved a convo with Ciana, a senior service manager. When pressed about why they wouldn't stand behind their products, she became quite rude and dismissive. When I requested to escalate the matter further, she cut off the call and said there would be no further escalation. "It's policy". Read over the latest reviews and you'll see a common thread: Product sucks. Warranty sucks. Customer service sucks. Jacuzzi in general sucks.
My wife and I have had Jacuzzi hot tubs for years and swore by them. We replaced the one at our lake home 10 years ago and have had no problems with it. Two years ago we purchased a J365 for our home in the Twin Cities. This tub is NOT the same quality as the one at the cabin. We have had several issues requiring "warranty" repairs. Warranty meaning wrong have to pay a $125 "trip charge" each time they come. We are currently waiting (over a month now) for them to replace the control pad so we can adjust the temperature and control the jets without having to bring the cellphone into the tub and using the phone app for control. The last service visit also revealed we have a pump and some other component that is leaking. It seems that we either got a lemon or Jacuzzi's quality has gone down the drain. Beware...you cannot trust the name anymore.
I bought a brand new 13,000 Jacuzzi hot tub. It has had a few issues. From the day I got the tub the cover never fit. They tell me it will at least 3 months to get a new cover yet they have many covers for sale on new tubs not sold. But they will not give me one of those so they can sell the Entire tub and cover yet I bought mine already so it appears they don't care. I called them directly.. They blame covid (which I do understand). But if they have other covers out there for sale you would think they would take care of the person that bought it already. Not happy with this company.
Last year I was delivered a hot tub. We were initially upset the hot tub came without a cover. Didn't see much point having one without the other. The Hot Tub cover arrived over 8 weeks later when my wife and I weren't home. We weren't notified of a delivery. The cover was delivered and never inspected, and is 6 inches oversized for the hot tub. We had a storm, which was able to grab hold of the cover and rip it from the straps, causing severe damage to the oversized cover. My pregnant wife had to go in our 200 ft back yard to catch the cover while I was away at work for the week.
We complained over 2 months ago about the cover, and have been told that we'll likely receive no compensation or simply a new cover, which is what we would obviously like for our year old hot tub, as the tags are missing from the cover and thus impacts the warranty (convenient). I've been in contact with customer service, and it typically takes them weeks to reply to any email. This was a near $15,000 purchase for my family, and I'm disgusted on how we're being treated, customer service doesn't even have the gumption to tell us no, they simply keep dragging out the process, possibly hoping we'll give up or go away. We'd like this resolved asap, as you've seen through my many emails.
Wow - when we purchased a Jacuzzi spa, we thought we were getting the best of the best. It was a JACUZZI after all! We couldn't have been more mistaken. The spa itself is, eh, at best. Then, 9 months after the spa's warranty expired, BOTH pumps died. Both! This repair is going to cost us over $1,000 in parts! What did Jacuzzi do to "make it right"? They offered us a whopping 15% discount on parts. This is the 3rd spa we've owned. We currently have a Sundance spa and is so SOOOOO much better. It's 8 years old, jets are more powerful and we've never had a problem with it. Trust me, Jacuzzi isn't all that. Take your money elsewhere!
I have had 2 major problems with my hot tub and have owned it less than 4 yrs. costing me $1000. Messages the company why and have not received any response. They charged me $125 just to come out and verify the issue that I had already identified and told them.
I bought a Jacuzzi hot tub less than 3 months ago. On April 28,2021 in Catalina AZ there was a 14 mph wind according to **. The wind broke a clasp to the lid and the other 3 slipped out. Jacuzzi Corp office says this is an act of God and it not covered under warranty. I say the clasp was defective and broke because it could not handle a 14 mph wind. Jacuzzi will not stand behind their product. They are using the clause "Act of God" to void the warranty.
I bought a Jacuzzi tub at Lowe’s and had it installed about 3 weeks ago. I had one nice experience and then the jets quit working. I contacted jacuzzi and spent over an hour on hold to explain the issue. I was told they were contacting a local dealer to come and do the repair. I heard nothing. After a few days, I contacted jacuzzi again and spent over an hour waiting to talk to someone (again). I was given my case number this time and got an email thanking me for contacting them. Still nothing. So, I spent a lot of money on a tub that doesn’t work and no one cares. It is under warranty, but I can’t get anyone to help or acknowledge me. I will never purchase a product from jacuzzi again and I hope you won’t either. They don’t stand behind their products and will not help if there is a problem.
Jacuzzi Hot Tubs Company Information
- Company Name:
- Year Founded:
- 13925 City Center Drive, Suite 200
- Chino Hills
- Postal Code:
- United States
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