Follow us:
Take a quiz, get matched with an Accredited Partner!
  1. Home
  2. Homeowners
  3. Hot Tubs

Jacuzzi Hot Tubs

Jacuzzi Hot Tubs
Overall Satisfaction Rating 2.67/5
  • 5 stars
    15
  • 4 stars
    8
  • 3 stars
    1
  • 2 stars
    4
  • 1 stars
    26
Based on 54 ratings
SHOW RATING DISTRIBUTION

Take a Quiz

Get matched with an Accredited Partner

This company is not yet accredited. See reviews below to learn more or submit your own review.

Jacuzzi has built hot tubs designed for rest and leisure since 1915. The company has more than 250 quality checks and inspection standards. Most dealers offer test soaks at their facilities for any Jacuzzi hot tub to help consumers determine which model is the best option for their lifestyle and needs.

BOTTOM LINE

Jacuzzi offers a range of spa and hot tub models across several collections. Pricing isn’t available online, but local dealers can provide accurate quotes for a variety of customizable features and accessories.

PROS

  • Free test soaks
  • Trade-in options available
  • Customizable lighting options

CONS

  • Must receive quotes from local dealers
  • Limited energy-efficient options

Take a Quiz

Get matched with an Accredited Partner

Get trending consumer news and recalls

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Are you this business?

    About Jacuzzi Hot Tubs

    Jacuzzi offers a variety of hot tub models with varying capacity, seating styles and jet types. Its tubs also have customizable lighting and shell colors. Hot tubs by Jacuzzi are ideal for those who want an entertainment option for hosting friends, and the tub's hydrotherapy options help people who want to relieve muscle tension or minimize pain caused by stiff joints. Adjustable jets provide full coverage of the neck, back, legs and feet to offer recovery and relaxation.

    Consumers can choose from a portable or in-ground Jacuzzi styles. Its models feature options like glass control pads, five-stage filtration systems and open seating with or without lounging options. Jacuzzi's hot tubs have benefits like high-flow jet configurations, ergonomic seating, customizable lighting and water features.

    Jacuzzi hot tubs

    Jacuzzi has five collections that range from economical models to luxury spas. Every collection includes various seating capacities, jet options, filtration functions and color customizations.

    • J-500 Collection: Models in this collection feature open seating and jets designed to relieve tension and improve circulation. They come with a five-stage filtration system, seating for up to seven people and options to customize the colors of the hot tub and its cover. The above-ground Jacuzzi option allows homeowners to move the tub’s location.
    • J-400 Collection: This series offers one of the best hydromassage experiences available. Styles in this collection include additional rotational PowerPro jets, adjustable headrests, a high-back design, premium lighting and a backlit waterfall. J-400 hot tubs seat two to nine people.
    • J-300 Collection: Styles in this collection seat two to seven people and feature premium PowerPro jets, ergonomic seating, adjustable headrests and an advanced control panel.
    • J-LX Collection: This collection features minimalist designs with flat-top rails and engineering that exceeds energy-efficiency standards without reducing jet power. Jacuzzi hot tub models in this collection are available with or without lounging features and seat up to seven.
    • J-200 Collection: This series features seven styles at economical prices. The hot tubs feature standard jets, a two-stage water treatment system, multicolored lighting and cup holders.

    Jacuzzi hot tub prices

    Jacuzzi hot tubs prices start between $4,000 and $8,000. Premium Jacuzzi hot tubs cost up to $16,000 or more. Jacuzzi's hot tub prices vary depending on features, functions and model types. Consumers can visit local Jacuzzi dealers for pricing or visit the Jacuzzi website to request a quote online. Financing and trade-in options are available, and trade-in value estimates can be requested in-store or online.

    Jacuzzi hot tub installation

    You need a flat surface — like a concrete slab, a deck or a spa pad — to install any portable Jacuzzi hot tub. If you already have an existing concrete surface, it’s crucial to ensure the surface is level and free of cracks before installing your new Jacuzzi hot tub. If you prefer to place the hot tub on your lawn, you can install your Jacuzzi hot tub on a foundation pad, which is available through the company.

    Jacuzzi hot tub FAQ

    How much does a Jacuzzi cost?
    The cost of new Jacuzzi hot tubs range from $4,000 to $8,000 for a basic model, though luxury models can cost up to $35,000, depending on particular features of the tub. Overall, prices vary based on size, design and materials.
    Do Jacuzzi hot tubs come with a warranty?
    Yes, Jacuzzi offers limited warranties on the shell structure, shell surface, equipment, controls, plumbing components and some accessories. Jacuzzi hot tub repair is typically not covered, especially if the spa has been subjected to alteration, neglect or misuse.
    What is the difference between a spa bath and a Jacuzzi?
    Jacuzzi is a brand name that makes hot tubs and spa baths. There isn’t really a difference between a spa bath and a Jacuzzi — a spa bath is a product, and Jacuzzi is a brand that manufactures spa baths.
    Does Jacuzzi make inflatable hot tubs?
    No, Jacuzzi does not currently make an inflatable hot tub option. However, outdoor Jacuzzi hot tubs are portable.
    Does Jacuzzi make portable hot tubs?
    Yes, Jacuzzi offers portable and in-ground options. Portable hot tubs require access to an electric panel and a flat surface like pavement, a deck or a spa pad.
    What are Jacuzzi tubs made of?
    Most Jacuzzi tubs are made of acrylic, fiberglass or cast iron. Acrylic Jacuzzi tubs are lightweight and easy to clean, whereas cast-iron Jacuzzi tubs are more expensive but resistant to scratches, dents and chemicals.
    How does a Jacuzzi pump work?
    A Jacuzzi pump is powered by a motor and circulates the water in the tub through the filter, heater and jets, which helps the water remain clean and move throughout the tub.
    Who owns Jacuzzi?
    The Jacuzzi brand is now owned by Apollo Global Management. Jacuzzi was acquired by Apollo Global Management, which is based in New York, around 2007.

    Are Jacuzzi Hot Tubs good?

    Consumers who want a way to relax or entertain guests benefit from owning a Jacuzzi hot tub. Though Jacuzzi products can be expensive and require some maintenance, each one features customizable features, ergonomic seating and extended warranties that make it a worthwhile investment for your health and entertainment needs.

    Jacuzzi Hot Tubs Reviews

    Sort: Recent
    Filter by: Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    Page 1 Reviews 1 - 10
    Rated with 2 stars
    Verified Reviewer
    Original review: March 13, 2020

    We purchased our Jacuzzi Hot Tub in June, 2016. As of this date, March, 2020 we have had to replace main pumps number one and main pump number two, the heater "horn", waterfall, headrests and one other item I can't recall. Now the LED lights have failed and the replacement waterfall is leaking and leaving a rust stain down to the waterline.

    Jacuzzi advertises a 5 year parts and labor warranty but beware, buried in the fine print it says "You may be assessed a reasonable repairman travel mileage charges." In our case it's $203 for the first trip and $95 for a followup trip for the same problem. None of this goes towards labor should the repair be deemed to be not covered by the warranty. We thought the Jacuzzi name with the 5 year warranty was worth the extra initial expense but we were wrong. Find another product that is more dependable, make certain to read the fine print in the warranty and find out exactly what the store considers a "reasonable" trip fee.

    Read full review
    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 26, 2020

    The sauna product is good. The experience with Jacuzzi who supplies them is not good! I was told it would take two weeks and it was three months later that it arrived damaged. It came with no warranty or user guide. I was told I could find them online, but was provided no link. I still have nothing more than a verbal on the warranty. I have had a very frustrating time sorting out the initial site inspection, the electrical, the delivery and the replacement of parts that were damaged. Resulting in time off work, lost income and I still have a damaged product. I have not been compensated for this experience after I was told that they would definitely do something. They now say they will not because they waived the electrical; however the salesman told me electrical was included in the price and I have also found this to be true because it has been stated in their advertising.

    I am being told they are ordering new glass that was chipped and new handles that were dented, but they only want to woodfill the gouges on the floor of the sauna...not sure with heating and expansion how that will hold. I feel the communication is very poor and I have constantly had to chase them down for info and answers. They do not follow up when they say they will, they do not keep their word and they change their stories when it suits them. The sauna functions fine so far, but Jacuzzi will never get my business again nor would I recommend them for the very poor customer service. I have had more support when purchasing a toaster oven. This is an expensive item and should be better serviced. BTW my sales rep is always away on vacation...twice in the last four months so I have had to deal with different people who are not accountable for this sale which has added to my frustrations.

    Read full review
    4 people found this review helpful

    Not sure how to choose?

    Get expert buying tips about Hot Tubs delivered to your inbox.

      Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      We value your privacy. Unsubscribe easily.
      Are you this business?
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 6, 2020

      Over 6 months to deliver a "top of the line" Jacuzzi Hot tub to start with. First day ... problems ... Sale team: terrible ... liars liars liars! Sales team ... full of stories! Service team : terrible too. ... you have to pay under warranty??? ... fully booked, call serviced after 3 weeks?? ... after 3 weeks tech came without common part??? ... not basic parts in stock (normal pump, normal heater) ... reschedule in 7 days?! DO NOT CONSIDER getting in business with this guys (Jacuzzi Ontario)... stay away of trouble ... you will not regret.

      5 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Dec. 2, 2019

      My wife and I purchased a Jacuzzi spa just over two years ago. We spent around $10k on a 4-5 person tub. We thought we were paying for higher quality that we associated with the Jacuzzi label. However, I'm not sure that label is accurate anymore. After 2 years, the pillows completely deteriorated. When I mentioned this to the dealer, I was advised that pillows are not covered under the warranty, and they recommend taking the pillows off when not using the spa. Well, that would have been nice to know 2 years ago. But $144 later for replacement pillows, lesson learned and I'll now try to remember the advice. (We had a Sundance spa previously, and only replaced the pillows once over approx. 14 years.)

      But what I'm even more concerned about is that the covers around the jets which are plastic are now discoloring. They have become "splotchy" in appearance and don't look very nice. According to the dealer, that is also not covered under the warranty. In sum, even though the spa seems to run well (although we don't use it very much), I hope the cosmetic issues in our 2-year old spa are not indicative of worse issues to come. I will have to be convinced to buy another Jacuzzi.

      Read full review
      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 1, 2019

      Jacuzzi Oakville has great staff and salespeople. I felt comfortable making a purchase with them and they went above and beyond to close the deal. Their store location staff are friendly and knowledgeable. I have had my tub for less than three years. It's the dead of (ongoing) winter and I went out earlier this week to throw in the weekly chemicals only to find it wasn't heating. I noted the error code on the display and called service. The service line (later found out it's a call centre) answered my call promptly and took down my information. They offered no troubleshooting but did say someone would be back to me in 24 hours.

      More than 24 hours later, after hearing nothing via email or call, I called again. Staff was still friendly and again took all my information but said that they're busy and more or less indicated they would get to me when they get to me. I was surprised there was no commitment to when I would hear something considering a tub left unheated in the winter could lead to serious issues in the event of pipe burst etc. The following day, after still no response, I went into the store and finally got some troubleshooting advice. I am extremely disappointed that in such a young aged tub, I am having issues in the first place. But moreover, I am shocked at the terrible nature of their service. SO - buyer beware. If you ever have a problem - you are likely to experience POOR service from this brand. At minimal I should have had a timely call back with some troubleshooting advice.

      Read full review
      15 people found this review helpful
      How do I know I can trust these reviews about Jacuzzi?
      • 2,241,352 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.

      For more information about reviews on ConsumerAffairs.com please visit our FAQ.

      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 4, 2018

      Received an overpriced tub and sat there as the delivery team broke it. When I contacted Paradise Valley Spas they said it was normal. I contacted Sundance Spa manufacturer. They said I have to work with Paradise Valley Spas or I will void my warranty. Hopeless situation the way contract is written. Do NOT buy from Jacuzzi.

      Particulars they busted the outer frame by not pre-drilling the sides. Paradise Valley says it’s cosmetic. The lines leak and broke. It flooded the compartment with water, and put mineralized water on everything at 101 degrees. Paradise Valley Spas will not deliver the cover saying I did not allow delivery. Paradise Valley Spas and Sundance seem to be more criminal than legitimate dealer. Paradise Valley Spas sounded like they were not willing to deliver my spa or help with the issues blaming everything on the customer. Bad all over. Do NOT buy Jacuzzi. You end up with Jacuzzi brand effects.

      Read full review
      23 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 24, 2018

      I bought a Jacuzzi hot tub 1 year ago. Overall I was satisfied with the buying experience and the product. However, less than a year in, the hot tub started squealing like a banshee. The customer service experience has been appalling. First, no service locally in London. I placed a call to their Ontario customer service. They logged the call and told me they could come in 3 weeks. In the meantime, I’ve had to shut off the power because of the noise and I’m concerned about that in the winter in Southwestern Ontario.

      No concern on their part however. When someone finally called me from Burlington to set up an actual service date, she didn’t identify herself just asked me to hold and then tried for many minutes to connect me with someone else. I kept hearing her say “oh geez”, “what now” while I was holding. I eventually hung up. Suffice it to say I’m very disappointed in the service and I feel like they should be bending over backwards to fix a product that breaks inside of a year. Unfortunately, I won’t be buying from Jacuzzi again...any product, at any time, at any price.

      Read full review
      15 people found this review helpful
      Rated with 2 stars
      profile pic of the author
      Verified Reviewer
      Original review: March 20, 2018

      First I have to say my overall purchase experience with Imagine Backyard of Scottsdale was great. Great showroom! Everyone was very helpful and completed the installation without a hitch. However, I’m disappointed in the Jacuzzi Hot Tubs Spa itself due to what I consider a design flaw. I bought the J-245 7’ spa and the LED perimeter lights are above the water line. This means that wherever you sit, you have a bright LED light in your face, kinda like a sniper’s laser. Very annoying. The Sundance model has the same problem. It’d be nice if there was a frosted lens or way to dim them but it’s either lights on or off. I would not recommend this model.

      24 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Feb. 25, 2018

      The hot tub itself i.e. jets and lights is as advertised. The stereo however is not. One of the key selling points for us was how awesome the sound system was in the showroom. 2 years later, the speakers do not work and the remote will not connect. This is a HUGE fail because it's over $700 to replace the sound system. I DO NOT recommend buying a Jacuzzi unless you don't care about the sound system.

      22 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 22, 2018

      I bought a Jacuzzi J-355 last year and I paid a great amount of money, I did trust on the local business because of their reputation, transparency, honesty and of course the NAME Jacuzzi, I thought that was the TOP brand on the market, but it isn't. This is what happen: Local business is closed and even care sent any letter notifying their loyalty customers, that's bad. After speaking with Jacuzzi customer services they told me that they don't have nothing to do if they run out of business :-)... ok. But this business someday represented your brand and as a customers we still using Jacuzzi.

      The customer service lady it seems like that she couldn't help much because what I asked her, I mean having someone to look at it about a noise that just pop up, I need to pay for an extra service to a stranger guy to come and take a look, and with the local business here in town I didn't need to do that, they did run their business for many years, and supposedly economy is good right? (2018) But really don't know exactly what happen.

      Also Jacuzzi customer service compared a Toyota with Audi, pretty much she told me over the phone that these 2 Brands are the same and I told her, no isn't. No argues after this point from her, she took my info and told that the supervisor will contact me to see on how they can help me with support as a customer. In other words, isn't worth it all the investment without the support I'm getting now, Hot tub is a hot tub, find a nice one, checking customers reviews and pay cheaper for a great one and maybe have less headache than myself. Very frustrate situation.

      Read full review
      13 people found this review helpful

      Take a Quiz

      Get matched with an Accredited Partner

      Loading more reviews...

      Jacuzzi Hot Tubs Company Information

      Company Name:
      Jacuzzi
      Year Founded:
      1915
      Address:
      13925 City Center Drive, Suite 200
      City:
      Chino Hills
      State/Province:
      CA
      Postal Code:
      91709
      Country:
      United States
      Phone:
      (866) 234-7727
      Website:
      www.jacuzzi.com

      Make the best choice, every time

      Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

      Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

      Thank you

      Keep an eye on your inbox, the latest consumer news is on its way!