Jacuzzi Hot Tubs

Purchased the Jacuzzi Swimspa. Got delivered last year on Jun 30, 2021. A couple of months after, the Panels on the Swimspa started bubbling. Called for service & was promised they will replace the Panels. 4 months after no updates. Called back - they said they lost the service order. Asked to speak to their Service manager; the Rep on the phone refuse to give out the manager's name & contact information.

They are great at taking your $ but don't even want to talk to you once the sale is final. They say they are in retail and don't have time to talk to me. Can get anyone to provide any service or answer any questions. Do not have any in-house service techs. Use an outside company to provide cleaning service, but they do not do explain that they don't replace the UV blub, clear ray filter, or chemicals which is all part of the system start up which is what I told them I wanted. I have not used the spa in a year and told them that. They cleaned it and filled it up with water for $220 and left. When the gal arrived to clean it, I gold her the uv light need to be changed. She said she would check and if it needed it would take care of it. She did not replace it and the spa is now say it needs it. The spa needs to be drained in order to replace it and clean the tube. I'm back to square one.

We recently purchased a newer home and inherited an essentially brand new (under a year) Jacuzzi hot tub with it. When we noticed some of the LED lights starting to malfunction, I put in a call to Jacuzzi. We were shocked to find that even with this tub being relatively new, the warranty was no longer valid. I have placed several calls into Jacuzzi and I'm met with the same response: "Warranty void; it's our policy."

My wife and I have had Jacuzzi hot tubs for years and swore by them. We replaced the one at our lake home 10 years ago and have had no problems with it. Two years ago we purchased a J365 for our home in the Twin Cities. This tub is NOT the same quality as the one at the cabin. We have had several issues requiring "warranty" repairs. Warranty meaning wrong have to pay a $125 "trip charge" each time they come. We are currently waiting (over a month now) for them to replace the control pad so we can adjust the temperature and control the jets without having to bring the cellphone into the tub and using the phone app for control. The last service visit also revealed we have a pump and some other component that is leaking. It seems that we either got a lemon or Jacuzzi's quality has gone down the drain. Beware...you cannot trust the name anymore.

I bought a brand new 13,000 Jacuzzi hot tub. It has had a few issues. From the day I got the tub the cover never fit. They tell me it will at least 3 months to get a new cover yet they have many covers for sale on new tubs not sold. But they will not give me one of those so they can sell the Entire tub and cover yet I bought mine already so it appears they don't care. I called them directly.. They blame covid (which I do understand). But if they have other covers out there for sale you would think they would take care of the person that bought it already. Not happy with this company.

Last year I was delivered a hot tub. We were initially upset the hot tub came without a cover. Didn't see much point having one without the other. The Hot Tub cover arrived over 8 weeks later when my wife and I weren't home. We weren't notified of a delivery. The cover was delivered and never inspected, and is 6 inches oversized for the hot tub. We had a storm, which was able to grab hold of the cover and rip it from the straps, causing severe damage to the oversized cover. My pregnant wife had to go in our 200 ft back yard to catch the cover while I was away at work for the week.

Wow - when we purchased a Jacuzzi spa, we thought we were getting the best of the best. It was a JACUZZI after all! We couldn't have been more mistaken. The spa itself is, eh, at best. Then, 9 months after the spa's warranty expired, BOTH pumps died. Both! This repair is going to cost us over $1,000 in parts! What did Jacuzzi do to "make it right"? They offered us a whopping 15% discount on parts. This is the 3rd spa we've owned. We currently have a Sundance spa and is so SOOOOO much better. It's 8 years old, jets are more powerful and we've never had a problem with it. Trust me, Jacuzzi isn't all that. Take your money elsewhere!

I have had 2 major problems with my hot tub and have owned it less than 4 yrs. costing me $1000. Messages the company why and have not received any response. They charged me $125 just to come out and verify the issue that I had already identified and told them.

I bought a Jacuzzi hot tub less than 3 months ago. On April 28,2021 in Catalina AZ there was a 14 mph wind according to **. The wind broke a clasp to the lid and the other 3 slipped out. Jacuzzi Corp office says this is an act of God and it not covered under warranty. I say the clasp was defective and broke because it could not handle a 14 mph wind. Jacuzzi will not stand behind their product. They are using the clause "Act of God" to void the warranty.

I bought a Jacuzzi tub at Lowe’s and had it installed about 3 weeks ago. I had one nice experience and then the jets quit working. I contacted jacuzzi and spent over an hour on hold to explain the issue. I was told they were contacting a local dealer to come and do the repair. I heard nothing. After a few days, I contacted jacuzzi again and spent over an hour waiting to talk to someone (again). I was given my case number this time and got an email thanking me for contacting them. Still nothing. So, I spent a lot of money on a tub that doesn’t work and no one cares. It is under warranty, but I can’t get anyone to help or acknowledge me. I will never purchase a product from jacuzzi again and I hope you won’t either. They don’t stand behind their products and will not help if there is a problem.