Jacuzzi Hot Tubs Reviews

I have never owned a hot tub which is why my ratings were in the middle on all except the features. I have resided in accommodations that have had the brand that I am rating and the features were exceptional. This is why I am rating features with a high grade. The hot tub was exceptional and offered many features which enhanced the experience.

Very nice when I set in the jacuzzi. I love the feeling and the water bubbles. Wish it could bubble a little harder or even have light up light in the jacuzzi. But other than that I think the jacuzzi is really great. It could be a look bigger with more holes so the bubbles can come out. Maybe have a grip at the bottom so people won’t slide or fall getting in and out.

1. April, 2, 2020 I called because our heater was not working. Technician came out and said we needed a new heater. $168.00 for service call. 2. April 24, they replaced the heater. I filled the tub, and the heater still did not work. $682.00 for heater. 3. Technician came third time and said it was the motherboard that was the problem and he would order one. 4. I called and said there was a minor leak that also needed to be fixed when the motherboard was changed. The blower was working at that time.

Jacuzzi has a poor warranty. Many parts are only covered for 2 years and they last that long but not longer. My jets keep cracking and breaking apart and I was told that they had defective jets on my class of hot tubs that year but they are only covered for 2 years. I have been lied to numerous times at our locale dealership. After having a Beachcomber for 15 years with almost no problems I am surprised how poorly made Jacuzzi tubs are. Please don't buy Jacuzzi or you are into problems you don't want.

We purchased our Jacuzzi Hot Tub in June, 2016. As of this date, March, 2020 we have had to replace main pumps number one and main pump number two, the heater "horn", waterfall, headrests and one other item I can't recall. Now the LED lights have failed and the replacement waterfall is leaking and leaving a rust stain down to the waterline.

The sauna product is good. The experience with Jacuzzi who supplies them is not good! I was told it would take two weeks and it was three months later that it arrived damaged. It came with no warranty or user guide. I was told I could find them online, but was provided no link. I still have nothing more than a verbal on the warranty. I have had a very frustrating time sorting out the initial site inspection, the electrical, the delivery and the replacement of parts that were damaged. Resulting in time off work, lost income and I still have a damaged product. I have not been compensated for this experience after I was told that they would definitely do something. They now say they will not because they waived the electrical; however the salesman told me electrical was included in the price and I have also found this to be true because it has been stated in their advertising.

Over 6 months to deliver a "top of the line" Jacuzzi Hot tub to start with. First day ... problems ... Sale team: terrible ... liars liars liars! Sales team ... full of stories! Service team : terrible too. ... you have to pay under warranty??? ... fully booked, call serviced after 3 weeks?? ... after 3 weeks tech came without common part??? ... not basic parts in stock (normal pump, normal heater) ... reschedule in 7 days?! DO NOT CONSIDER getting in business with this guys (Jacuzzi Ontario)... stay away of trouble ... you will not regret.

My wife and I purchased a Jacuzzi spa just over two years ago. We spent around $10k on a 4-5 person tub. We thought we were paying for higher quality that we associated with the Jacuzzi label. However, I'm not sure that label is accurate anymore. After 2 years, the pillows completely deteriorated. When I mentioned this to the dealer, I was advised that pillows are not covered under the warranty, and they recommend taking the pillows off when not using the spa. Well, that would have been nice to know 2 years ago. But $144 later for replacement pillows, lesson learned and I'll now try to remember the advice. (We had a Sundance spa previously, and only replaced the pillows once over approx. 14 years.)

Jacuzzi Oakville has great staff and salespeople. I felt comfortable making a purchase with them and they went above and beyond to close the deal. Their store location staff are friendly and knowledgeable. I have had my tub for less than three years. It's the dead of (ongoing) winter and I went out earlier this week to throw in the weekly chemicals only to find it wasn't heating. I noted the error code on the display and called service. The service line (later found out it's a call centre) answered my call promptly and took down my information. They offered no troubleshooting but did say someone would be back to me in 24 hours.

Received an overpriced tub and sat there as the delivery team broke it. When I contacted Paradise Valley Spas they said it was normal. I contacted Sundance Spa manufacturer. They said I have to work with Paradise Valley Spas or I will void my warranty. Hopeless situation the way contract is written. Do NOT buy from Jacuzzi.

I bought a Jacuzzi hot tub 1 year ago. Overall I was satisfied with the buying experience and the product. However, less than a year in, the hot tub started squealing like a banshee. The customer service experience has been appalling. First, no service locally in London. I placed a call to their Ontario customer service. They logged the call and told me they could come in 3 weeks. In the meantime, I’ve had to shut off the power because of the noise and I’m concerned about that in the winter in Southwestern Ontario.

First I have to say my overall purchase experience with Imagine Backyard of Scottsdale was great. Great showroom! Everyone was very helpful and completed the installation without a hitch. However, I’m disappointed in the Jacuzzi Hot Tubs Spa itself due to what I consider a design flaw. I bought the J-245 7’ spa and the LED perimeter lights are above the water line. This means that wherever you sit, you have a bright LED light in your face, kinda like a sniper’s laser. Very annoying. The Sundance model has the same problem. It’d be nice if there was a frosted lens or way to dim them but it’s either lights on or off. I would not recommend this model.

The hot tub itself i.e. jets and lights is as advertised. The stereo however is not. One of the key selling points for us was how awesome the sound system was in the showroom. 2 years later, the speakers do not work and the remote will not connect. This is a HUGE fail because it's over $700 to replace the sound system. I DO NOT recommend buying a Jacuzzi unless you don't care about the sound system.

I bought a Jacuzzi J-355 last year and I paid a great amount of money, I did trust on the local business because of their reputation, transparency, honesty and of course the NAME Jacuzzi, I thought that was the TOP brand on the market, but it isn't. This is what happen: Local business is closed and even care sent any letter notifying their loyalty customers, that's bad. After speaking with Jacuzzi customer services they told me that they don't have nothing to do if they run out of business :-)... ok. But this business someday represented your brand and as a customers we still using Jacuzzi.

In July of 2015, I had a walk-in tub installed. When I recently had some problems with it I called the company for service only to discover that customer service is non-existent... They offered to send me some parts but as one might guess that would be useless since I (and most people with a walk-in tub) am disabled. I didn't expect them to do it on a warranty, I was willing to pay. Just wanted it fixed. A company that doesn't service its own products is useless and that's about all there is to say about Jacuzzi. I paid $11,000 for this tub. There has to be a better company out there. Find one!

Once again we can not use our spa. Ever since we purchased it 7/09/05 and I know that is almost 12 years ago, but, it is on our covered patio not out in the elements and we have taken the best care of it. Had a licensed electrician do the installation and changed filters. Made sure lines never got frozen. Cleaned and re-cleaned it several time a year. Emptied water. Re-cleaned. We have and this is probably an understatement although I have all the repair bills also, if you would like to see them. Had to put in 4 heaters a 2 circulation pumps countless times since we purchased this spa, at a cost each time of $300 to $500 for service, the parts and the repair cost. Now once again the unit will not even come on. It through s a breaker each time we try. I had an electrician come look at my breakers and was told it is not our breakers it is in the unit...

My older Espree model - purchased from Lowes, several years ago - started leaking a couple years ago. As it's a drop in corner unit in my 2nd-floor master bath - enclosed in a tiled frame, I have limited access to its plumbing. On the side that shares a wall with the bedroom's walk-in closet, I was able to find the first leak. The hoses to the leaking water jet were plumbed in a way that creates tension on the jet's housing. The housing is held securely to the tub's body with a lock nut. When the pressure from the pump added stress to the housing - it cracked. I inspected the other jets, and three others had the same cracked housings.

I purchased a $14000 hot tub. 5 months later the heater went in it. I had to call 5 times to the service and store before anyone called me back to offer to come fix it under warranty. Then they wanted a $50 service charge. 10 days later someone might be able to come if they have time. Worst customer service and product support I have ever received on anything I have purchased. Buy from a local dealer that has service technicians. Jacuzzi said they have one for southern Ontario. That's ridiculous. I would never recommend anyone buying from them.

We wanted Jacuzzi hot tub because the brand. We pay over $10,000.00 for model JLXL. Found a dealer but he was 20 miles away and now we need service after ONLY 1 year of owning the hot tub. Guess what. That dealer we purchase the tub is no longer a Jacuzzi dealer and every time we have a problem they recommend different companies. Great, we have warranty... but we have to pay for the LABOR and trips back and forth! Guess what, they are 1 hours away and we have to pay for the travel time and distance. Very disappointed with the Jacuzzi brand that we thought was an excellent choice. So far did broke 2 times. I spoke with a supervisor name Megan and ask her how come they broke so easy and so inconvenient for us to pay trip fees every time something happen and she didn't care. Not happy at all with this company.

I purchased a new 2016 J-315 hot tub - it did not work correctly from the beginning! I was running it at 110 until the professional wiring could be done. After 5 days it was still not up to temperature. Several calls were made to customer service and I was told this was normal - it is NOT NORMAL. The control panel was difficult to use and often not responsive. When the professional wiring was completed for 220 pump starting spurt running and the GFI kept tripping. Service came 3 days later and decided the circulation pump was bad and factory wiring was incorrect. Two (2) days later email notified part ordered (pump I assume) which will arrive 7-10 days and sometime after that installed. If all goes well, I may have a functioning hot tub about a month after it was delivered. I use to think Jacuzzi was a quality product, but from what I can tell now the Quality Control is a department that has been closed.

Don't buy a Jacuzzi brand hot tub. I bought mine in 2010 and it is only 6 years old but already I have replaced the motherboard twice, heat pump, circulation pump, thermostat, and had a leak in the drainage area. Not a good track record. I am writing to the President of Jacuzzi, for what it's worth. But take heed and don't do it. I'm sure there are other, more reliable spa brands out there.

When we paid six thousand dollars for a hot tub we expected more quality and better customer service from Jacuzzi than we would have gotten if we bought a cheap plug and play from the home depot. We bought the hot tub for our business ** and immediately started having problems with keeping the hot tub warm (in the summer). We couldn't figure out what the issue was. The hot tub would be set at 103 and the water would never get warm than 80 degrees. We ended up having to issue over $2,000 in refunds from guests who had booked specifically to use the HOT tub. We spent hours on the phone talking to Jacuzzi who denied having anything to do with the defect. A certified hot tub mechanic came out and saw that the problem was that the heat pump was wired BACKWARDS by the company!

Only had 40 gallon water. Was not told until after the fact a 50 gallon is best. Could only get water to lukewarm temperature. After 2 years finally put in a 50 water heater. Now water is hot. Sales people should make this clear up front and/or maybe you should sell water heaters. This cost me $1,000.00 to put in a new water heater. Thanks. Purchase made Jan. 2014.

Was very relaxing and comfortable. I would buy again. I had them to install it and they did a good job. Like a spa, a hot tub has built-in jets to provide warmth, relaxation. Was very good to use. A hot tub is a large tub or small pool full of heated water used for hydrotherapy, relaxation or pleasure. Some have powerful jets for massage purposes.

It makes your body feel real good after a long day of work, sweat, or whatever you do in your day. It really makes you feel young again! And good for winter too! It should last a long time with no issues as long as you maintain it and take good care of it. It does take some work to keep it clean so keep that in mind. Appearance should not matter. You are using it to relax and that is what should matter. No one else is going to care what it looks like, They want to get in it! It is pricey, but if you really want one and can afford it then by all means go get one because it does help for people that deal with pain all the time.

It comfortably seats 4 people and works very well. It's very relaxing. The temperature is easily adjusted to our liking, the inside color is a lovely shade of green/white swirls. It has just the right amount of jets. We had it moved from a location approx. 50 miles away to our home & it held up perfectly. Properly covered when not in use it also holds up to a variety of weather conditions.

Haven't used it enough to give a detailed description but it does its job whenever I do use it. It is very relaxing to have. The jets spray hot streams of water on you to soothe you after a long day. It's still working after a couple of years so I would say that it is pretty durable. Still looks in good condition and doesn't have any marks or scuffs. The appearance seems normal in comparison with other hot tubs. The appearance doesn't have much to do with its use for me personally. Still it looks good I guess. It isn't that cheap but it provides an experience that's worth what it costs. This makes the value of the hot tub fairly good. If used more often it would be even better.

This tub is awesome. It is the most relaxing experience that anyone could ever have. I love to soak my sore muscles in the tub after a workout. The tub has many functions. You can adjust the flow to make it heavy or light. It also has easy cleaning options. It has a pretty appearance. I picked the white and it is very shiny in appearance. I love to show it off when I have company over. It goes well with anything. I got a great value on this tub. I used a coupon and received a great deal off. Would recommend anyone wanting to buy to do the same.

The performance was great. I never had no problems. It always worked and worked very well. Its the best. I used it a lot and it helped me relax. The durability was the best. It never broke, never had to have any work done to it. It never cracked or anything. It did everything it was suppose to do plus some. The appearance was great. It look very classy and I loved showing it off. I loved everything about it and the seats were to die for. Once you went in it you never wanted to get out. The value of it was great. I bought it for a great price brand new and everything it had to offer and the price you would of thought I spent a lot more than what I really did.

I find it very relaxing especially after a hard day's work. I find it easy to maintain. When I first purchased my hot tub I had researched the brand but wasn't sure it's what I wanted but now that I have it I can't imagine life without it. Set up was easy, and I find it very durable. I've had it now for a little over eleven months, but it's the best investment. I've had several people over and we have all tried to find some type of fault but can't. It's simply one of my life's pleasures. My wife was really pleased and happy with the choice I made. It's very sturdy, fits 5 adults very comfortably. It has lights so if we're in it after dark, there's enough light that we can see to get out safely. It is built with a very tough exterior, very durable. We didn't have to do anything, it looks a lot more expensive than what we got it for. We were definitely surprised at the price we paid but love it.

It works perfectly. It has just the right amount of temperature settings. Just the right amount of jets. It's very relaxing. I've never had any problems or concerns. It's roomy if you want more people. Very durable. It's very strong, made from just the right materials. I have had no damage or worries. It's of good quality. I’m very happy with it. It should last for many years to come. It's a very nice appearance. Got to choose the color I wanted. It's not gaudy looking. It fits in with my devote around my home. I have had compliments on its appearance from friends and family members. The price was just right. It was very affordable. It fits right in with my budget. It was a good value for the price that I paid for it.

I bought the hot tub when I was approximately 65 years old. I had just recently retired then. We installed the hot tub on our rear deck. We enjoyed very much the soothing experience of the jets. It was the best type of massage anyone could ask for. At my age then and my wife's age at 63 the hot tub was the best way to relax. We sold the hot tub last summer (for about one-half of what we paid for it). We used it regularly for about 10 years. Now that we are in our late 70's we are looking to maybe remodel our bathroom and install a smaller one (bathtub size) so we don't have to go outside and can enjoy the tub inside.

Having a hot tub was something I thought I would never want to have. That was until I experienced one at a relative's home. I was hooked! The tub experience is so relaxing, especially after working in the yard or doing other activities that require using muscles that are not used to a workout. The hot tub is not only relaxing but therapy providing as well. Tension and soreness seem to melt away in the soothing warm waters of the tub. It is the perfect place to unwind and have some quality "me" time as well.

It melts away the stress of the day and takes me to wherever my imagination allows. I used to go to the YMCA to use their hot tub and decided to get on of my own. Then I wouldn't have to share with other people and their germs. It was always relaxing, but with others there to see me and watch me... It didn't take all of the stress away. So I bought my hot tub. The people I bought it from installed it and showed me how to use it. I got in almost immediately! I love my hot tub so much! I tell everyone that I have one and enjoy it! I do share it with my friends sometimes, but I do not have to worry about anyone's germs and possibly getting something. As I said before, it melts away the stress of the day and takes me to wherever my imagination allows!

I enjoy the hot tub because it's a great relief for my fibromyalgia. After being diagnosed we decided I needed it so wanting it was no longer an option. When we were in the market we couldn't decide which brand until we saw Jacuzzi. Jacuzzi offers premium and quality items that will make a difference and break the mold for innovation when it comes to the hot tub business.

I really love my hot tub. It wasn't cheap though but it's well worth the money. It feels so good to come home and be relaxed! I've had my hot tub for 5 years now and it's still in great shape! It's very durable and I've never had any issues with it.

I love my hot tub. It's great for relaxing and loosen muscles! The hot water will soothe you especially if you have jets. It's sooo much better! You have to make sure you keep them clean though because if you don't they can start to smell or be slimy. It can get really disgusting!

I was pleasantly surprised at price and upkeep of hot tub. Delivery was seamless and only issue thus far has been air control switch, was easy to replace and not very expensive. I would definitely recommend to anyone who is looking for a good quality hot tub at a reasonable price.

I love it. It's great to relax in... helps with body aches to be able to sit and relax... I would recommend to anyone to get them one. Yes they may cost a lot depending the brand you buy but they are very convenient to have around. Great for family time to enjoy together. My kids also love to use it. They have things called spa parties. My parents even love to use it at least one day a week, sometimes two or three days a week. It will help your body aches. For my parents who has brittle bones, they really love using it.

My experience with my hot tub is very very good. I recommended it because its very relaxing and good price for the valued. My wife loved it, my child loved it, all my family loved it. I told to my family about the hot tubs and they also bought. Later they did call me to said how about satisfied they were.

I was very happy and satisfied with my Jacuzzi hot tub purchase. It was aesthetically pleasing and had great function also. It was very relaxing and worked extremely well. If I had to recommend a brand to new buyers, I would definitely recommend this brand. Buying a hot tub was a smart decision for my family and if I had to do it all over, I'd do it again. There is nothing as relaxing as coming home from a day's hard work and stress, then climbing into the tub and letting it all melt away.

Sale agent was very helpful, he showed us a number of different tubs in our budget range. He didn't try to get us to pay more than we want to. There were a number of hot tubs to choose from. He even gave us information about what type we should get for the space in our yard. Installation was included in the price, it looks great and it is something I wish I done a lot soon. The experience was actually very pleasant. We enjoy our hot tub on a daily basis.

I love it! Purchasing it was an exciting experience, getting to choose which one we would buy. The day it was delivered was like an early Christmas. The set-up was easy and quick. The design of the Jacuzzi is spectacular, providing an intimate relaxation space for just my husband and I, but at the same time having room for friends if we decide to entertain. I'd recommend it to any and everyone looking to get a hot tub.

We wanted another Jacuzzi hot tub as our first one was a Jacuzzi and is still running strong. Found a dealer but he was 60 miles away and now we need service after ONLY 1 year of owning the hot tub. Great, we have a 10 years warranty... but we have to pay for the LABOR! Guess what, they are 2 hours away and we have to pay for the travel time and distance. Should have bought a local brand hot tub!!! Very disappointed with the Jacuzzi brand that we thought was an excellent choice.

Love it and was easy to purchase, thought it would be a bad experience but had a pretty good one. Would go there again for sure. They would be the number one place I would choose. Never had a problem with them and their sales reps are easy to work with and understanding.

When I purchased my Hot Tub I was in need of a relaxing tub so I could come home from work and have a wonderful time sitting in my hot tub to wash away all the days troubles. I really enjoy my hot tub. I would highly recommend it to anyone who is looking for a source of enjoyment.

Wow!! Absolutely incredible. We had the wine sitting on the side and it was pouring - the snow freezing - and yet we were toasty warm having the time of our lives. Out from us the was glow of the outside fireplace we had put in last year. Priceless!!! All our friends love it as well.

Had previous electrical problems with previous hot tub purchased, company took it back and gave me full refund. Daughter bought a Jacuzzi and recommended them. September 2015 I visited Jacuzzi Burlington office and dealt with Jonathan **. I explained daughter referred us and he asked for name, told him of previous issues. He could not care less it seemed. Prices jacked up and reduced so looks like you are getting a deal, but he would not negotiate and husband was quoted lesser price over phone for same tub than the 13k he gave me.

I have spent 1600.00 in repairs on a Jacuzzi J-LXL hot tub purchased 8/12. When you call customer service you get a condescending representative who tells you to refer to your warranty. Juan was my last representative. I ultimately never get the situation resolved and end up paying local authorized representative. To date I have replaced lines 3 times. New spray foam sprayed in. Now lights and jets on left side don't work. When you pay $8500 for a product of alleged quality you should definitely expect more than the aforementioned.

I bought a J-315 model and it was delivered 30 days ago. The tub was not working and the cover was ripped. It made me think the dealer was selling me a used model someone else didn't want for a "floor model". I did get a discount. When they could not get the tub to work, I tried to get them to pick it up the next day and the guy promised to fix the one that was delivered and get me one from the factory for the same price.

Our Jacuzzi dealer went out of business three weeks after they installed our tub. Only dropped it three times when installing it. Four weeks after we got it the ozone quit working. That's when we found out the dealer had closed their doors. We called Jacuzzi and they gave us the name of another dealer that was 20 miles away. Come to find out the plastic nipple for the ozone was broken. After the fix needless to say that dealer is not allowed back after the screwing we got. We have another dealer that is great. But Jacuzzi SUCKS. We have had the tub for about 7 years and they quit making this model after 3 years. AND WE HAVE SPENT MORE FOR REPAIRS THAN WE PAID OR IT. Never again.

Do NOT Buy a Jacuzzi 275!!! Wow, what a piece of junk. My fault for not doing the proper research nor pulling the covers back (aka the spa skirt). The skirt is made of cheap veneer. We filled the tub and about 2/3 the way, one of the plastic tube fittings to the pump snapped! Consequently, the thing leaked everywhere! I can't believe the tubing is actually the stuff you would buy at Lowe's or Home Depot for $.35 a foot. Oh and the electrician left unhappy and with a nice gash on his knuckle as the wire boards in the control panel box were so tight it BARELY allowed for room to wire in the six gauge. It's the old saying...YOU GET WHAT YOU PAY FOR. Don't be fooled by the Jacuzzi name here folks!

We built a home and closed last year. I called Jacuzzi immediately to tell them that my tub was not working properly. They told me I needed a part and they would call me back. They never did. I called, and they still didn't have the part. Then, I called again and it was as if I have never called. Now it is months later and I have to start the process again. In order to do so, I had to send my personal home closing papers, serial number (who knows this when the builder buys the tub?) and then, guess what? They are waiting on a part!

We discovered we had a broken jet the first time we used it after noticing water in the basement. Unfortunately, the warranty had expired by then. Some of the people here are lucky as when my husband spoke to Jacuzzi, they never sent out a replacement jet. We had to pay $35 for one jet. It got worse from there. The authorized Jacuzzi repair company wanted to charge as much as the tub itself cost to buy. They said it could end up costing more, depending on how long it would take.

Like so many others, the jets in my Jacuzzi Espree have cracked and leaked. After the third jet cracked, I have had to take apart the upstairs bathroom to get it out. I will never purchase a Jacuzzi product again and will certainly warn others to stay clear of this very substandard product.

I have also had problems with this tub leaking into the bedroom downstairs. Although Jacuzzi has sent out parts, I have had high expenses in having the tub fixed. All the jets are leaking now and the tub will have to be pulled to have jets fixed on back side. If there is a class action suit, I am willing to join in.

Put me on the list for a class action suit! I purchased my Espree tub two years ago. Recently, one of the small jets cracked and leaked water all over my basement. I contacted jacuzzi who said my warranty is out but sent me two sets of jets and everything in between. I am guessing they are anticipating that more jets will crack so I am using it as just a shower as I cannot afford any more water damage. Shame on you, Jacuzzi. Your name used to stand for quality.

In Hamilton, ON we bought a Jacuzzi Hot Tub & Gazebo. We were told we could have them both installed at the same time. Jacuzzi came, and we were told they would not bring it in until we paid for it in full. We did pay for it over the telephone. We had the tub installed but had to wait for a week to have the gazebo brought in and installed. The installers came and told us we had to have a pad to put up the gazebo. The installers left leaving the gazebo parts on the ground. Trying to contact the people that sold us the tub and gazebo, we were told they were trying to coordinate with their superiors. I do not know how Jacuzzi can stay in business. I would never deal with them again.

Overtime, the known to Jacuzzi who doesn't care, defective hot tub "has" and "is" accumulating bubbles on the inside of the interior and cracking bits of paint that float in the water. They had to be sanded off and repainted of a color that is very noticeable since they do not have the color to match. It is now a rough finish and not safe to sit on without being cut on the old or new spots developing.

I purchased a Jacuzzi Hot Tub from Home Depot in Canton, MI on 6/25/01. To date, it does not work. I had to wait 2 weeks for a warranty repair man to come out and diagnose the problem and it's the main board that makes the spa run. He of course didn't have the part with him (even though I called ahead and asked) and said it had to be ordered. In the meantime, I called Jacuzzi myself several times and was told it's "in the mail". Well, I FINALLY found out today (nobody ever calls me back - it's a big cover up over there..) that they mailed the part to my warranty guy today. However, I found out through Home Depot that this part was so difficult to obtain because they had been recalled. Now how is it that I had no notice of a recall when I purchased my spa??