Jacuzzi Hot Tubs Reviews

Do not expect Jacuzzi to honor the warranty if you are not the original owner. The local retail store told us it was transferable. The seller reached out to ask Jacuzzi if it was transferable. They never returned his calls. As soon as it is sold the warranty is void. Verified this direct from Jacuzzi support. Don't buy used and expect to have any warranty. Don't buy expecting you can sell it with warranty.

We purchased our J500 tub from the Wilmington, DE retail store December 2019. November 2020 the diverter valve cap failed and shot water into the air. After many calls to customer service and no support, being hung up on, not getting a return call, and some confusion about ordering parts, the service facility was finally able to order the parts needed. The week before Thanksgiving. At the time I was told it would take two weeks...

I purchased a Jacuzzi J-315 model for my wife as a Christmas present in 2015. In that short period of time we have had REPEATED failures on the same components of our hot tub. Controller/Motherboard twice, waterfall at least twice, and heater 2-3 times. We purchased from the Spa Palace in Colorado Springs. I indicated to their service department that this may be a “lemon unit”, with no acknowledgement on their part, and I will be going there tomorrow to discuss further with their sales team. I understand the service department is not responsible for the product the sales team sells. Seems pretty widespread based on the reviews listed on this Consumer Affairs site. I will follow-up with this post as soon as I hear as to what Spa Palace’s position is as to rectifying my “lemon” unit.

I have never owned a hot tub which is why my ratings were in the middle on all except the features. I have resided in accommodations that have had the brand that I am rating and the features were exceptional. This is why I am rating features with a high grade. The hot tub was exceptional and offered many features which enhanced the experience.

Very nice when I set in the jacuzzi. I love the feeling and the water bubbles. Wish it could bubble a little harder or even have light up light in the jacuzzi. But other than that I think the jacuzzi is really great. It could be a look bigger with more holes so the bubbles can come out. Maybe have a grip at the bottom so people won’t slide or fall getting in and out.

1. April, 2, 2020 I called because our heater was not working. Technician came out and said we needed a new heater. $168.00 for service call. 2. April 24, they replaced the heater. I filled the tub, and the heater still did not work. $682.00 for heater. 3. Technician came third time and said it was the motherboard that was the problem and he would order one. 4. I called and said there was a minor leak that also needed to be fixed when the motherboard was changed. The blower was working at that time.

Jacuzzi has a poor warranty. Many parts are only covered for 2 years and they last that long but not longer. My jets keep cracking and breaking apart and I was told that they had defective jets on my class of hot tubs that year but they are only covered for 2 years. I have been lied to numerous times at our locale dealership. After having a Beachcomber for 15 years with almost no problems I am surprised how poorly made Jacuzzi tubs are. Please don't buy Jacuzzi or you are into problems you don't want.

We purchased our Jacuzzi Hot Tub in June, 2016. As of this date, March, 2020 we have had to replace main pumps number one and main pump number two, the heater "horn", waterfall, headrests and one other item I can't recall. Now the LED lights have failed and the replacement waterfall is leaking and leaving a rust stain down to the waterline.

The sauna product is good. The experience with Jacuzzi who supplies them is not good! I was told it would take two weeks and it was three months later that it arrived damaged. It came with no warranty or user guide. I was told I could find them online, but was provided no link. I still have nothing more than a verbal on the warranty. I have had a very frustrating time sorting out the initial site inspection, the electrical, the delivery and the replacement of parts that were damaged. Resulting in time off work, lost income and I still have a damaged product. I have not been compensated for this experience after I was told that they would definitely do something. They now say they will not because they waived the electrical; however the salesman told me electrical was included in the price and I have also found this to be true because it has been stated in their advertising.

Over 6 months to deliver a "top of the line" Jacuzzi Hot tub to start with. First day ... problems ... Sale team: terrible ... liars liars liars! Sales team ... full of stories! Service team : terrible too. ... you have to pay under warranty??? ... fully booked, call serviced after 3 weeks?? ... after 3 weeks tech came without common part??? ... not basic parts in stock (normal pump, normal heater) ... reschedule in 7 days?! DO NOT CONSIDER getting in business with this guys (Jacuzzi Ontario)... stay away of trouble ... you will not regret.

My wife and I purchased a Jacuzzi spa just over two years ago. We spent around $10k on a 4-5 person tub. We thought we were paying for higher quality that we associated with the Jacuzzi label. However, I'm not sure that label is accurate anymore. After 2 years, the pillows completely deteriorated. When I mentioned this to the dealer, I was advised that pillows are not covered under the warranty, and they recommend taking the pillows off when not using the spa. Well, that would have been nice to know 2 years ago. But $144 later for replacement pillows, lesson learned and I'll now try to remember the advice. (We had a Sundance spa previously, and only replaced the pillows once over approx. 14 years.)

Jacuzzi Oakville has great staff and salespeople. I felt comfortable making a purchase with them and they went above and beyond to close the deal. Their store location staff are friendly and knowledgeable. I have had my tub for less than three years. It's the dead of (ongoing) winter and I went out earlier this week to throw in the weekly chemicals only to find it wasn't heating. I noted the error code on the display and called service. The service line (later found out it's a call centre) answered my call promptly and took down my information. They offered no troubleshooting but did say someone would be back to me in 24 hours.

Received an overpriced tub and sat there as the delivery team broke it. When I contacted Paradise Valley Spas they said it was normal. I contacted Sundance Spa manufacturer. They said I have to work with Paradise Valley Spas or I will void my warranty. Hopeless situation the way contract is written. Do NOT buy from Jacuzzi.

I bought a Jacuzzi hot tub 1 year ago. Overall I was satisfied with the buying experience and the product. However, less than a year in, the hot tub started squealing like a banshee. The customer service experience has been appalling. First, no service locally in London. I placed a call to their Ontario customer service. They logged the call and told me they could come in 3 weeks. In the meantime, I’ve had to shut off the power because of the noise and I’m concerned about that in the winter in Southwestern Ontario.

First I have to say my overall purchase experience with Imagine Backyard of Scottsdale was great. Great showroom! Everyone was very helpful and completed the installation without a hitch. However, I’m disappointed in the Jacuzzi Hot Tubs Spa itself due to what I consider a design flaw. I bought the J-245 7’ spa and the LED perimeter lights are above the water line. This means that wherever you sit, you have a bright LED light in your face, kinda like a sniper’s laser. Very annoying. The Sundance model has the same problem. It’d be nice if there was a frosted lens or way to dim them but it’s either lights on or off. I would not recommend this model.

The hot tub itself i.e. jets and lights is as advertised. The stereo however is not. One of the key selling points for us was how awesome the sound system was in the showroom. 2 years later, the speakers do not work and the remote will not connect. This is a HUGE fail because it's over $700 to replace the sound system. I DO NOT recommend buying a Jacuzzi unless you don't care about the sound system.

I bought a Jacuzzi J-355 last year and I paid a great amount of money, I did trust on the local business because of their reputation, transparency, honesty and of course the NAME Jacuzzi, I thought that was the TOP brand on the market, but it isn't. This is what happen: Local business is closed and even care sent any letter notifying their loyalty customers, that's bad. After speaking with Jacuzzi customer services they told me that they don't have nothing to do if they run out of business :-)... ok. But this business someday represented your brand and as a customers we still using Jacuzzi.

In July of 2015, I had a walk-in tub installed. When I recently had some problems with it I called the company for service only to discover that customer service is non-existent... They offered to send me some parts but as one might guess that would be useless since I (and most people with a walk-in tub) am disabled. I didn't expect them to do it on a warranty, I was willing to pay. Just wanted it fixed. A company that doesn't service its own products is useless and that's about all there is to say about Jacuzzi. I paid $11,000 for this tub. There has to be a better company out there. Find one!

Once again we can not use our spa. Ever since we purchased it 7/09/05 and I know that is almost 12 years ago, but, it is on our covered patio not out in the elements and we have taken the best care of it. Had a licensed electrician do the installation and changed filters. Made sure lines never got frozen. Cleaned and re-cleaned it several time a year. Emptied water. Re-cleaned. We have and this is probably an understatement although I have all the repair bills also, if you would like to see them. Had to put in 4 heaters a 2 circulation pumps countless times since we purchased this spa, at a cost each time of $300 to $500 for service, the parts and the repair cost. Now once again the unit will not even come on. It through s a breaker each time we try. I had an electrician come look at my breakers and was told it is not our breakers it is in the unit...

My older Espree model - purchased from Lowes, several years ago - started leaking a couple years ago. As it's a drop in corner unit in my 2nd-floor master bath - enclosed in a tiled frame, I have limited access to its plumbing. On the side that shares a wall with the bedroom's walk-in closet, I was able to find the first leak. The hoses to the leaking water jet were plumbed in a way that creates tension on the jet's housing. The housing is held securely to the tub's body with a lock nut. When the pressure from the pump added stress to the housing - it cracked. I inspected the other jets, and three others had the same cracked housings.

I purchased a $14000 hot tub. 5 months later the heater went in it. I had to call 5 times to the service and store before anyone called me back to offer to come fix it under warranty. Then they wanted a $50 service charge. 10 days later someone might be able to come if they have time. Worst customer service and product support I have ever received on anything I have purchased. Buy from a local dealer that has service technicians. Jacuzzi said they have one for southern Ontario. That's ridiculous. I would never recommend anyone buying from them.

We wanted Jacuzzi hot tub because the brand. We pay over $10,000.00 for model JLXL. Found a dealer but he was 20 miles away and now we need service after ONLY 1 year of owning the hot tub. Guess what. That dealer we purchase the tub is no longer a Jacuzzi dealer and every time we have a problem they recommend different companies. Great, we have warranty... but we have to pay for the LABOR and trips back and forth! Guess what, they are 1 hours away and we have to pay for the travel time and distance. Very disappointed with the Jacuzzi brand that we thought was an excellent choice. So far did broke 2 times. I spoke with a supervisor name Megan and ask her how come they broke so easy and so inconvenient for us to pay trip fees every time something happen and she didn't care. Not happy at all with this company.

I purchased a new 2016 J-315 hot tub - it did not work correctly from the beginning! I was running it at 110 until the professional wiring could be done. After 5 days it was still not up to temperature. Several calls were made to customer service and I was told this was normal - it is NOT NORMAL. The control panel was difficult to use and often not responsive. When the professional wiring was completed for 220 pump starting spurt running and the GFI kept tripping. Service came 3 days later and decided the circulation pump was bad and factory wiring was incorrect. Two (2) days later email notified part ordered (pump I assume) which will arrive 7-10 days and sometime after that installed. If all goes well, I may have a functioning hot tub about a month after it was delivered. I use to think Jacuzzi was a quality product, but from what I can tell now the Quality Control is a department that has been closed.

Don't buy a Jacuzzi brand hot tub. I bought mine in 2010 and it is only 6 years old but already I have replaced the motherboard twice, heat pump, circulation pump, thermostat, and had a leak in the drainage area. Not a good track record. I am writing to the President of Jacuzzi, for what it's worth. But take heed and don't do it. I'm sure there are other, more reliable spa brands out there.

When we paid six thousand dollars for a hot tub we expected more quality and better customer service from Jacuzzi than we would have gotten if we bought a cheap plug and play from the home depot. We bought the hot tub for our business ** and immediately started having problems with keeping the hot tub warm (in the summer). We couldn't figure out what the issue was. The hot tub would be set at 103 and the water would never get warm than 80 degrees. We ended up having to issue over $2,000 in refunds from guests who had booked specifically to use the HOT tub. We spent hours on the phone talking to Jacuzzi who denied having anything to do with the defect. A certified hot tub mechanic came out and saw that the problem was that the heat pump was wired BACKWARDS by the company!

Only had 40 gallon water. Was not told until after the fact a 50 gallon is best. Could only get water to lukewarm temperature. After 2 years finally put in a 50 water heater. Now water is hot. Sales people should make this clear up front and/or maybe you should sell water heaters. This cost me $1,000.00 to put in a new water heater. Thanks. Purchase made Jan. 2014.

Was very relaxing and comfortable. I would buy again. I had them to install it and they did a good job. Like a spa, a hot tub has built-in jets to provide warmth, relaxation. Was very good to use. A hot tub is a large tub or small pool full of heated water used for hydrotherapy, relaxation or pleasure. Some have powerful jets for massage purposes.

It makes your body feel real good after a long day of work, sweat, or whatever you do in your day. It really makes you feel young again! And good for winter too! It should last a long time with no issues as long as you maintain it and take good care of it. It does take some work to keep it clean so keep that in mind. Appearance should not matter. You are using it to relax and that is what should matter. No one else is going to care what it looks like, They want to get in it! It is pricey, but if you really want one and can afford it then by all means go get one because it does help for people that deal with pain all the time.

It comfortably seats 4 people and works very well. It's very relaxing. The temperature is easily adjusted to our liking, the inside color is a lovely shade of green/white swirls. It has just the right amount of jets. We had it moved from a location approx. 50 miles away to our home & it held up perfectly. Properly covered when not in use it also holds up to a variety of weather conditions.

Haven't used it enough to give a detailed description but it does its job whenever I do use it. It is very relaxing to have. The jets spray hot streams of water on you to soothe you after a long day. It's still working after a couple of years so I would say that it is pretty durable. Still looks in good condition and doesn't have any marks or scuffs. The appearance seems normal in comparison with other hot tubs. The appearance doesn't have much to do with its use for me personally. Still it looks good I guess. It isn't that cheap but it provides an experience that's worth what it costs. This makes the value of the hot tub fairly good. If used more often it would be even better.