Jacuzzi Hot Tubs Reviews

My hot tub needed to be serviced for insurance purposes. I had a terrible time with the telephone service. I went to the store and they were able to help. Jacuzzi should improve on the telephone service. It seems that the people who answer the phone over out of the house and when I called a second time, the phone number didn’t seem to be working anymore. The person at the store was much more professional and helpful.

We have owned different brands of hot tubs over the last 35 years. The Jacuzzi Hot Tub has been "by far" the worst hot tub we have ever owned, based on the number of service calls and failed parts. Since the tub was installed in 2019, we had to call for service work 9 times. The majority of the repairs were under warranty, but if not, the repair costs would have been over $3,000. Service calls included 2 pump replacements (circ & jet pump), waterfall replacement, replacement of pressure switch and temperature sensor, in addition to miscellaneous leaks, and jet shafts failing & coming apart, as shown in the photos. We would not recommend the purchase of this brand of hot tub.

If you're in the market for a hot tub stay away from Jacuzzi. I've had 4 brands of hot tubs including my current Jacuzzi J280 and have never had any issues with the prior three. I paid just under $10k for what I thought was a quality brand, but have experienced numerous problems. Within the first 6 months, the pump quit working and was replaced under warranty. Within the first year, the cover had to be replaced, because it warped. The heater had to be replaced in March of this year, but of course, I was two months beyond the 3-year warranty. And now I have a leak that is going to be very costly to repair, because of where it's located.

A little over a year of having bought a Jacuzzi J-475 from local distributor in VA, we have had many tech problems in addition to an overall frustrating experience.

You pay for the name but get low-end components. Customer service is the tell when you call they are unwilling to help and their attitude is bad. Bad product, bad service. Warning: do not purchase a Jacuzzi.

We bought the Jacuzzi Soul. In the first week, the touchpad failed. Was replaced under warranty with no issue but not a good start. Ten months in, the black cover had faded to blue. Just shy of 1 year, the cover is a light blue and the stitching of the seams has fallen apart. Not under warranty and they want me to pay $650 plus shipping for a factory replacement.

Stay far far away from purchasing from this company. I purchased a Jacuzzi tub, which arrived with a leak. Upon contacting the warranty department, they never connected me with a service provider to repair. I had to follow up with multiple phone calls, emails, and voicemails to get any attention while the warranty team continued to ghost me. Eventually 1.5 months later after escalating 2 levels up to their director of customer support, they told me they had no service providers (in the San Francisco Bay Area!!!!) and so they would just send me a new tub. My small leak could have been a simple gasket or hose replacement, but instead my $4K+ tub was to be scrapped.

Worst customer service on the planet! I purchased a freestanding Inizio tub. It looks great and worked for a few months, and sprung a leak in mid-March. It took them a month to agree that it was still under warranty and now another month has gone by and they have not sent 'approval' for repair to the guy who was supposed to do the work. Dozens of e-mails and phone calls and over 65 text messages back and forth with the repair rep, only to have them ask me to have the tub taken apart. Does your dishwasher repair person ask you to pull out the unit and send photos? NO! But I went ahead and did as they asked, sent photos, etc. The tub is in two pieces and after 7 weeks of back and forth - no service! I am beside myself with fury. DO NOT BUY this brand!!!

I don't believe that Jacuzzi stand by their warranty based on the experience I've had. The dealer we bought from went bankrupt so we're now getting charged an unreasonable travel fee to receive service. I called and asked it they cared and they said no - that they don't have a limit as to what's reasonable. In my opinion, if they stand behind their products and the dealers who they authorize to sell their products, they should have a limit as to what's a reasonable call out fee.

On 3/27/24, we contacted the warranty department regarding a damaged product. Our case number is **. We received an email from Delia ** on 4/3/24 to confirm if there was access to the affected area for repair. We confirmed right away that there was access. We didn't hear back from anyone and continued trying to reach out to Delia. On 4/11 Delia responded via email that she would be in contact with us soon. It is now 4/30 and we have not heard back. I have left Delia 4 voicemails and 7 emails that have been completely unanswered.

They advertise regularly, but never can provide service in my area. I Will never buy another Jacuzzi product again. I called several times and they refuse to tell me how to get it serviced, so I am stuck with a broken Jacuzzi.

I purchased my J-335 and initially had issues with it. But I found these issues were caused by lack of experience. The J-335 would get brown stuff and I believe it was caused by 2 things. 1. I forgot to include the starter in initial installation. 2. I found that I was using too much and too often the frequencies. I did initially have another problem where SmartTub app could not connect to the J-335. Resolved with extension for cellular service because of my location. I been through 2 water cycles since then and about to go on my 3rd according to the app. I would say that the condition and quality of the water and not sure it is even necessary.

The J-355 tub was delivered in Sept 2021, a COVID tub! I had to replace the air values (3) replaced, the spinner jets (2) and I have 2 more that need to be replaced, the side panels had to be replaced as they bleached out in less than 9 months when it arrived. I had Styrofoam in the airlines that had to be blown out, Pump failed at 2 years, and MAJOR temp gauge failure water got to 120 and the tub showed 102, there are supposed to be 3 safety systems to prevent that from happening and they all failed. It melted my headrests! There was a recall that I was never notified about. In two years my tub has been unusable for over 90 days. When it is working it is wonderful, but the quality isn't the Jacuzzi of the past.

After 60 days, the colored lights on the jacuzzi spa started coming off and the spa started leaking. It was determined to be a warranty issue after 30 days. The lights were poorly fixed but still leaks.

Unfortunately, Jacuzzi.com is a scam of a company. They sent me a 3k jacuzzi that was defective and cracked within two weeks of purchase. They offered no solution whatsoever to the problem. When I called customer service to discuss the issue, the representative, who was apparent as the supervisor named Miguel, said "I don't care about you." They left me no choice but to go through my credit card company to request a chargeback. Please save yourself the money and headache and look elsewhere for a Jacuzzi.

We would never buy another product from Jacuzzi again. It has been a horrible experience. So many things. Do not buy one unless you can fix it yourself. Water got under the main panel so they replaced it. No longer under warranty. Had the spa less than a year. Had two pipes leak after a year and half. Waited 4 months for them to come and fix it. Technician finally came and didn't check to make sure it was done right. Next day we had a fountain of water coming out of one pipe. We are still waiting for them to come and fix it. It's been 4 months. Absolutely absurd. Have not heard a word from Jacuzzi. We would never recommend Jacuzzi.

I purchased a hot tub two years ago and it stopped functioning in April this year. Initially the dealer refused to honor Jacuzzi 5-year warranty for the components. After I contacted Jacuzzi directly the dealer sent a technician and told me that the needed parts were back ordered. I tried to locate the parts myself by calling Jacuzzi and they told me that Jacuzzi does not provide any technical support and that they do not have parts diagram. For about two months I have a small, cold, useless swimming pool.

Purchased the Jacuzzi Swimspa. Got delivered last year on Jun 30, 2021. A couple of months after, the Panels on the Swimspa started bubbling. Called for service & was promised they will replace the Panels. 4 months after no updates. Called back - they said they lost the service order. Asked to speak to their Service manager; the Rep on the phone refuse to give out the manager's name & contact information.

They are great at taking your $ but don't even want to talk to you once the sale is final. They say they are in retail and don't have time to talk to me. Can get anyone to provide any service or answer any questions. Do not have any in-house service techs. Use an outside company to provide cleaning service, but they do not do explain that they don't replace the UV blub, clear ray filter, or chemicals which is all part of the system start up which is what I told them I wanted. I have not used the spa in a year and told them that. They cleaned it and filled it up with water for $220 and left. When the gal arrived to clean it, I gold her the uv light need to be changed. She said she would check and if it needed it would take care of it. She did not replace it and the spa is now say it needs it. The spa needs to be drained in order to replace it and clean the tube. I'm back to square one.

We recently purchased a newer home and inherited an essentially brand new (under a year) Jacuzzi hot tub with it. When we noticed some of the LED lights starting to malfunction, I put in a call to Jacuzzi. We were shocked to find that even with this tub being relatively new, the warranty was no longer valid. I have placed several calls into Jacuzzi and I'm met with the same response: "Warranty void; it's our policy."

My wife and I have had Jacuzzi hot tubs for years and swore by them. We replaced the one at our lake home 10 years ago and have had no problems with it. Two years ago we purchased a J365 for our home in the Twin Cities. This tub is NOT the same quality as the one at the cabin. We have had several issues requiring "warranty" repairs. Warranty meaning wrong have to pay a $125 "trip charge" each time they come. We are currently waiting (over a month now) for them to replace the control pad so we can adjust the temperature and control the jets without having to bring the cellphone into the tub and using the phone app for control. The last service visit also revealed we have a pump and some other component that is leaking. It seems that we either got a lemon or Jacuzzi's quality has gone down the drain. Beware...you cannot trust the name anymore.

I bought a brand new 13,000 Jacuzzi hot tub. It has had a few issues. From the day I got the tub the cover never fit. They tell me it will at least 3 months to get a new cover yet they have many covers for sale on new tubs not sold. But they will not give me one of those so they can sell the Entire tub and cover yet I bought mine already so it appears they don't care. I called them directly.. They blame covid (which I do understand). But if they have other covers out there for sale you would think they would take care of the person that bought it already. Not happy with this company.

Last year I was delivered a hot tub. We were initially upset the hot tub came without a cover. Didn't see much point having one without the other. The Hot Tub cover arrived over 8 weeks later when my wife and I weren't home. We weren't notified of a delivery. The cover was delivered and never inspected, and is 6 inches oversized for the hot tub. We had a storm, which was able to grab hold of the cover and rip it from the straps, causing severe damage to the oversized cover. My pregnant wife had to go in our 200 ft back yard to catch the cover while I was away at work for the week.

Wow - when we purchased a Jacuzzi spa, we thought we were getting the best of the best. It was a JACUZZI after all! We couldn't have been more mistaken. The spa itself is, eh, at best. Then, 9 months after the spa's warranty expired, BOTH pumps died. Both! This repair is going to cost us over $1,000 in parts! What did Jacuzzi do to "make it right"? They offered us a whopping 15% discount on parts. This is the 3rd spa we've owned. We currently have a Sundance spa and is so SOOOOO much better. It's 8 years old, jets are more powerful and we've never had a problem with it. Trust me, Jacuzzi isn't all that. Take your money elsewhere!

I have had 2 major problems with my hot tub and have owned it less than 4 yrs. costing me $1000. Messages the company why and have not received any response. They charged me $125 just to come out and verify the issue that I had already identified and told them.

I bought a Jacuzzi hot tub less than 3 months ago. On April 28,2021 in Catalina AZ there was a 14 mph wind according to **. The wind broke a clasp to the lid and the other 3 slipped out. Jacuzzi Corp office says this is an act of God and it not covered under warranty. I say the clasp was defective and broke because it could not handle a 14 mph wind. Jacuzzi will not stand behind their product. They are using the clause "Act of God" to void the warranty.

I bought a Jacuzzi tub at Lowe’s and had it installed about 3 weeks ago. I had one nice experience and then the jets quit working. I contacted jacuzzi and spent over an hour on hold to explain the issue. I was told they were contacting a local dealer to come and do the repair. I heard nothing. After a few days, I contacted jacuzzi again and spent over an hour waiting to talk to someone (again). I was given my case number this time and got an email thanking me for contacting them. Still nothing. So, I spent a lot of money on a tub that doesn’t work and no one cares. It is under warranty, but I can’t get anyone to help or acknowledge me. I will never purchase a product from jacuzzi again and I hope you won’t either. They don’t stand behind their products and will not help if there is a problem.

Do not expect Jacuzzi to honor the warranty if you are not the original owner. The local retail store told us it was transferable. The seller reached out to ask Jacuzzi if it was transferable. They never returned his calls. As soon as it is sold the warranty is void. Verified this direct from Jacuzzi support. Don't buy used and expect to have any warranty. Don't buy expecting you can sell it with warranty.

We purchased our J500 tub from the Wilmington, DE retail store December 2019. November 2020 the diverter valve cap failed and shot water into the air. After many calls to customer service and no support, being hung up on, not getting a return call, and some confusion about ordering parts, the service facility was finally able to order the parts needed. The week before Thanksgiving. At the time I was told it would take two weeks...

I purchased a Jacuzzi J-315 model for my wife as a Christmas present in 2015. In that short period of time we have had REPEATED failures on the same components of our hot tub. Controller/Motherboard twice, waterfall at least twice, and heater 2-3 times. We purchased from the Spa Palace in Colorado Springs. I indicated to their service department that this may be a “lemon unit”, with no acknowledgement on their part, and I will be going there tomorrow to discuss further with their sales team. I understand the service department is not responsible for the product the sales team sells. Seems pretty widespread based on the reviews listed on this Consumer Affairs site. I will follow-up with this post as soon as I hear as to what Spa Palace’s position is as to rectifying my “lemon” unit.