Dimension One Spas Reviews

I loved my D1 Amore Bay and recommended it others until today. Yes it was expensive, but I figured it was a 5 year warranty, and no problem with my previous D1, I was safe. Today it was told I have over $1700 in repairs it needs and it appeared to have calcium build up, so it would not be covered by the warranty. They said I probably did not have the chemicals adjusted correctly. I have followed the recommended maintenance to the letter. Water changes every 6 months since I use the Vision cartridges, test and adjust chemicals weekly, add 3-4 capfuls of oxidizing shock weekly, cleaned filters weekly, I have paid to change the Ultrapure system on schedule, and fill with tap water not soft water. Now a light seal failed, which they said was common and that was covered under warranty. But, they said I need to replace the circulation pump, heater, and right side pump that would not be covered under the warranty. 2nd D1, never again!!!!!

I live in upstate New York. Most years we run our spa the entire year. The Dimension One Dream was purchased in 2005. In 2025, we had our first problem. The circulation pump on the ozonator failed. This pump with the ozonator was an add-on by the dealer at the time of purchase. The replacement was easy and took about 30 minutes to replace. I’d say that that’s pretty good for twenty years. The spa looks and functions like new.

I ha a D1 Chairman 2 spa for 15 years and it was great. I replaced it with a D1 Nautilus 6 years ago. I really enjoyed the spa however soon after the 5 year warranty expired it started to leak. The repair guy recommended by my dealer told me that he could try to fix it but that would cost over $1k and have a 50% chance of success and a 50% chance of ruining the hot tub. Now the leak is so bad it has become unusable. A $12k hot tub should last longer than 5 years. My dealer told me they no longer sell D1 due widespread leak issues. It is really sad because they used to make good hot tubs.

Don't count on great service. Our tub has leaked since day one. It took them 3 tries to get the NEW tub to not leak and I had to pay for a service call. We live an hour away from the dealer. It takes them 3 weeks from when they are called to get to our location.

I purchased a Dimension One hot tub with a lifetime Ultra Life shell warranty. It has had a slow leak for many years. It was so slow that I thought it may be dripping from the cover, although it was always at only one end of the hot tub. Several years ago the leak started in get worse. I have had four hot tub repairmen try to fix the leak. Two of the repairmen were from D-1 authorized dealers. At least two of the repairmen told me that the wall in that area of the tub was the thinnest they had ever seen and that there may be micro cracks in the wall. The wall in that area is as thin as a dime. They did find a crack in the hole where the light housing goes. None were able to fix the leak.

We have had a Chairman ll since 2004 and find it excellent. We finf the Dimension One Vision Cartridge brilliant at maintaining water quality with minimal effort On the odd occasion we have had a problem we get very prompt and efficient service from Affinity Spas in Evesham. They will also supply filters etc if you need them.

I now have a leak and it is virtually impossible to get the parts I need to fix it. I would never buy an American made product again without the local support to provide warranty and maintenance. Dimension One make no effort to support customers outside of the US and Canada so cannot recommend the company even though the hot tub is great and has been working for almost 20 years.

Overall I am pleased with the hot tub function, but the LED light bezels are falling off, and the neck pillows don't hold up. it would never connect to any router, and I can't get a return call or email from them to fix this issue.

It has been frustrating since we purchased the spa. Wiring for the electrician was difficult to get to, and an additional $1500 to wire that I did not realize I had to do. Distributors of this product do not give any instructions at delivery. They order it, and drop it at your home and leave. Let you know that the manual is behind the panel, tell you to get your electrical done, fill it and you should be good to go. But if not, a service call to show you how to use and set up is another $185. So DO NOT buy unless you already have experience with a spa, because you will not get any help. Very poor design to get to the motor, pump and hoses. You have to take the front panel off, which is very difficult to put back on.

Well after phone calls and 4 months we still have not had a resolution in our hot tub being fixed. We found out that the Dimension One logo in our hot tub was installed wrong when we purchased the hot tub and for 10 years when we asked about why when we filled the hot tub it would drop down below the logo that it was normal. Find out that the water was seeping thru these holes and have completely rotted our hot tub away. Dimension One so far at customer service response is, "Sorry. Out of warranty. Not our problem." Now we have a non functioning hot tub and no one to repair as the repair guy won't come fix it!!! DO NOT BUY Dimension One. They don't stand behind their product and won't make it right with our hot tub!!!