Dimension One Spas

Dimension One Spas

 3.8/5 (81 reviews)

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Overall Rating3.8 out of 5
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About Dimension One Spas

    Dimension One Spas Reviews

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    Page 1 Reviews 0 - 10
    Verified Reviewer
    Original review: Feb. 9, 2023

    I purchased a Dimension One hot tub with a lifetime Ultra Life shell warranty. It has had a slow leak for many years. It was so slow that I thought it may be dripping from the cover, although it was always at only one end of the hot tub. Several years ago the leak started in get worse. I have had four hot tub repairmen try to fix the leak. Two of the repairmen were from D-1 authorized dealers. At least two of the repairmen told me that the wall in that area of the tub was the thinnest they had ever seen and that there may be micro cracks in the wall. The wall in that area is as thin as a dime. They did find a crack in the hole where the light housing goes. None were able to fix the leak.

    Although the D-1 company says the leak is fixable they will not make the D-1 retail dealers who I paid to fix the leak come back out and work on the tub until it is no longer leaking. The company won't replace the liner because says it is too old but it has a lifetime warranty. I asked them what the specification is for the tub wall thickness in that area should be but they will not answer the question. I have spent over $2500.00 in repairs and the leak is not fixed. D-1 should replace the liner the under warranty at no cost to me. I have paid enough and have not had use of the tub for three years. The tub looks almost like new. It has been indoors from the day I bought it.

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    Verified Reviewer
    Original review: Nov. 17, 2020

    We have had a Chairman ll since 2004 and find it excellent. We finf the Dimension One Vision Cartridge brilliant at maintaining water quality with minimal effort On the odd occasion we have had a problem we get very prompt and efficient service from Affinity Spas in Evesham. They will also supply filters etc if you need them.

    4 people found this review helpful

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      Verified Reviewer
      Original review: May 6, 2020

      I bought the D1 Arena spa way back in 2003 but immediately regretted my decision when the only UK dealer went bust and left me with no support whatsoever. It is still running but I have had to replace both pumps, the control panel 3 times and all of the jets which go yellow with age. All parts have to be ordered from a supplier in the USA which means the cost is far more than it should be but still cheaper than getting their local "dealers" in France or the UK to order them for me.

      I now have a leak and it is virtually impossible to get the parts I need to fix it. I would never buy an American made product again without the local support to provide warranty and maintenance. Dimension One make no effort to support customers outside of the US and Canada so cannot recommend the company even though the hot tub is great and has been working for almost 20 years.

      14 people found this review helpful
      Verified Reviewer
      Original review: Dec. 12, 2019

      Overall I am pleased with the hot tub function, but the LED light bezels are falling off, and the neck pillows don't hold up. it would never connect to any router, and I can't get a return call or email from them to fix this issue.

      19 people found this review helpful
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      Verified Reviewer
      Original review: Oct. 18, 2019

      It has been frustrating since we purchased the spa. Wiring for the electrician was difficult to get to, and an additional $1500 to wire that I did not realize I had to do. Distributors of this product do not give any instructions at delivery. They order it, and drop it at your home and leave. Let you know that the manual is behind the panel, tell you to get your electrical done, fill it and you should be good to go. But if not, a service call to show you how to use and set up is another $185. So DO NOT buy unless you already have experience with a spa, because you will not get any help. Very poor design to get to the motor, pump and hoses. You have to take the front panel off, which is very difficult to put back on.

      Another really bad aspect is, if it is hot outside the water will heat to over 107 and you can't ever use the spa during the summer. We set the temp to 58 degree and it did not matter. I was told that due to the installation and that there is no cooling system, that if it is hot outside the spa will heat to very hot, just leave the lid off to help or continue to drain out the hot water and cool down with the hose by adding cold water. This spa is also very hard to step down into because there is no level spot with the way that the seats are arranged. This makes it very easy to slip and fall, so be careful This is our 1st spa to buy and I would never buy another. This has been a nightmare of an experience, that I wish I had never done.

      21 people found this review helpful
      Verified Reviewer
      Original review: Aug. 21, 2019

      Well after phone calls and 4 months we still have not had a resolution in our hot tub being fixed. We found out that the Dimension One logo in our hot tub was installed wrong when we purchased the hot tub and for 10 years when we asked about why when we filled the hot tub it would drop down below the logo that it was normal. Find out that the water was seeping thru these holes and have completely rotted our hot tub away. Dimension One so far at customer service response is, "Sorry. Out of warranty. Not our problem." Now we have a non functioning hot tub and no one to repair as the repair guy won't come fix it!!! DO NOT BUY Dimension One. They don't stand behind their product and won't make it right with our hot tub!!!

      32 people found this review helpful
      Verified Reviewer
      Original review: Aug. 7, 2019

      I look forward to buying the Sarena Bay spa in the future as it’s state of the art and new. The problem I have is my 1993 Spa is still working! I live in Canada and bought it when I was in the Military and it has moved to 8 different locations in Canada and still works great. At 25 years I have of course changed out a few things over time; like 3 covers, 1 pump, air billows and a few jets but that is it. I am definitely extremely happy with my purchase long ago and all my friends and family can’t believe it is still running! WELL DONE D1.

      15 people found this review helpful
      Verified Reviewer
      Original review: June 5, 2019

      I purchased the Dimension One Journey Spa in August 2016. I have followed the suggested maintenance program consistently. I have turn the spa off only when changing the water since I have owned it. Myself and my wife especially love to use the year round but in January I discovered a loss of water and a leak somewhere in the plumbing, I’ve had to add water every 3-4 days. I contacted the place I purchased the Spa and they referred me to a service company that has sent a repairman out twice to diagnose the problem. The last visit was 1 month ago. He said he had to order the parts and since then he no longer works for the repair company.

      The parts were due in last week according to the repair company. I reached out again to see when they would be out and still no answer. I also tried to contact Dimension One via phone and internet and never got a response. I think that I made a huge mistake deciding on Dimension One. I should have gone with the Jacuzzi brand equivalent that I considered in the first place. If I don't hear from the repair company soon then I'm going to take legal action.

      21 people found this review helpful
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      Verified Reviewer
      Original review: April 10, 2019

      I bought my Amore Bay spa used. It was a couple of years old when I got it and had it professionally moved to my house for $500.. I now have had it for three years and it is wonderful spa. I had to replace the motherboard and was easy repair for me. I keep the two filters clean (once a week remove and flush with sprayer hose). I don't like chemicals like chlorine or acid. I researched and found Clarity Waters (look them up in San Diego CA., (the owner will tell you all you need to know)!! Incredible find, make sure you research because I believe when use harsh chemicals it breaks down the components in the spa quicker. I use a potassium shock. I buy it on eBay, "In The Swim" SPP. It's the best price I found. Good luck and happy Spa-ing.

      23 people found this review helpful
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      Verified Reviewer
      Original review: Nov. 29, 2018

      I bought my Wayfarer in 2008 and for five years at that house it ran 24/7, except of course when I drained it periodically per the maintenance schedule. The only problem I had in all that time was the connection inside the filter chamber to which the black filter lock thing attaches. It was quickly replaced under warranty and has not been a problem since. After five years there, we moved to a rental house in a better school district while we looked for a permanent home. We paid to have the hot tub moved and installed there, then six months later we moved to our new home where we again paid to have it moved. Through both moves it continued to operate normally.

      After living here for 3 1/2 years we finally had our first problem. The hot tub would intermittently stop heating and display the '32' error message. As winter turned to spring, it was heating less and less and soon started turning the pump on and off over and over. We paid to have the thermostat replaced and the problem went away... for a little bit. Within two weeks it once again was struggling to heat. Summer was upon us by now so we decided to drain the hot tub and revisit it closer to fall.

      This November brought a sudden temperature drop and we were missing our hot tub time. I called a hot tub shop and they told me the lower control pack had to be replaced. I ordered a new pack from Easy Spa Parts and the swap was no big deal. It took about 1.5 hours and I started filling the hot tub. Everything checked out and we're back in business!

      One of the best things about this hot tub is that the shell does not stain very easily. Leaves, dirt, and so forth always manages to sneak under the cover. When we drain it for the summer it inevitably fills with dust, dirt, bugs, snails, and other... things. All I have to do is hose it out and scrub it down with a 3M sponge and it's back to new again.

      The only real negative thing I'd say about the hot tub is really not D1's fault. This model came out right before the Virginia Graeme Baker Act, and as a result the Pentair-style suction drain covers could no longer be manufactured by law. Now three of the drain covers are partially broken and one is missing entirely. D1 did not manufacture a replacement for these covers and future models have a cover that is about 1/2" smaller. If you want to get those old ones covered back up you have to hope that someone in another country sells them or jury-rig the new models onto the old mounts.

      My experience with this hot tub has been overwhelmingly positive. As long as you take care of it just a little bit it will still work and look like new for a long time. As I've found, replacing most parts is not too hard if you've got some handyman chops. Now that I've replaced the lower control pack and the headrests it not only works like new but looks great. Maybe not a literally brand new one, but for an almost 11-year-old hot tub it can't be beat. I'm sure it's going to keep working for another 11 years at least.

      The best part of our D1 that the hot tub has become the place where we solve all the problems of the world. The heat, the relaxation, the sound of the bubbles, it all makes the gears turn. I can't imagine not having a hot tub in our backyard and I feel sorry for people with inferior ones. I see so many others with rotting hulks decaying in their backyard, all wishing they could be using it. I've never worried about that with our D1.

      14 people found this review helpful

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        Dimension One Spas author review by Leorah Gavidor

        Hot tub prices start around $4,000. Shells are constructed from acrylic and impact-resistant thermoplastics. Choose from EnviroTect synthetic cabinet or three different colors of exterior wood.

        • Hot tub insulation: Dimension One Spas come with full-cabinet foam insulation.

        • Hot tub warranty: Hot tubs come with a standard five-year warranty on equipment, plumbing and EnviroTect cabinet and a lifetime warranty on the UltraLife shell.

        • Financing options: Customers can finance their hot tub or swim spa purchases with the Wells Fargo Outdoor Solutions Visa credit card.

        • Availability: Dimension One Spas sells hot tubs and swim spas through its network of independent retailers in the U.S. and around the world. Before going into a dealer, consumers can view high-quality photos of hot tub and swim spa installations for creative ideas and inspiration. Consumers can fill out a web form to receive a free, no-obligation quote for a swim spa or hot tub based on their own specifications.

        by Leorah Gavidor Contributing Writer

        Leorah Gavidor has been writing for ConsumerAffairs since 2018, covering a wide variety of topics to help consumers through major life changes. Her work has also appeared in Seattle Weekly, the San Diego Reader, the San Diego Jewish Journal and the San Diego Downtown News. She has a master’s degree from Goddard College.

        Dimension One Spas Company Information

        Company Name:
        Dimension One Spas
        Year Founded:
        1819 Aston Ave, Ste 105
        Postal Code:
        United States