Dimension One Spas
Overall Satisfaction Rating
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 13 reviews that contain star ratings

Dimension One Spas

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13 Dimension One Spas Consumer Reviews and Complaints

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Page 1 Reviews 1 - 13
Rated with 5 stars
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Verified Reviewer
Original review: April 10, 2019

I bought my Amore Bay spa used. It was a couple of years old when I got it and had it professionally moved to my house for $500.. I now have had it for three years and it is wonderful spa. I had to replace the motherboard and was easy repair for me. I keep the two filters clean (once a week remove and flush with sprayer hose). I don't like chemicals like chlorine or acid. I researched and found Clarity Waters (look them up in San Diego CA., (the owner will tell you all you need to know)!! Incredible find, make sure you research because I believe when use harsh chemicals it breaks down the components in the spa quicker. I use a potassium shock. I buy it on eBay, "In The Swim" SPP. It's the best price I found. Good luck and happy Spa-ing.

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Rated with 5 stars
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Verified Reviewer
Original review: Nov. 29, 2018

I bought my Wayfarer in 2008 and for five years at that house it ran 24/7, except of course when I drained it periodically per the maintenance schedule. The only problem I had in all that time was the connection inside the filter chamber to which the black filter lock thing attaches. It was quickly replaced under warranty and has not been a problem since. After five years there, we moved to a rental house in a better school district while we looked for a permanent home. We paid to have the hot tub moved and installed there, then six months later we moved to our new home where we again paid to have it moved. Through both moves it continued to operate normally.

After living here for 3 1/2 years we finally had our first problem. The hot tub would intermittently stop heating and display the '32' error message. As winter turned to spring, it was heating less and less and soon started turning the pump on and off over and over. We paid to have the thermostat replaced and the problem went away... for a little bit. Within two weeks it once again was struggling to heat. Summer was upon us by now so we decided to drain the hot tub and revisit it closer to fall.

This November brought a sudden temperature drop and we were missing our hot tub time. I called a hot tub shop and they told me the lower control pack had to be replaced. I ordered a new pack from Easy Spa Parts and the swap was no big deal. It took about 1.5 hours and I started filling the hot tub. Everything checked out and we're back in business!

One of the best things about this hot tub is that the shell does not stain very easily. Leaves, dirt, and so forth always manages to sneak under the cover. When we drain it for the summer it inevitably fills with dust, dirt, bugs, snails, and other... things. All I have to do is hose it out and scrub it down with a 3M sponge and it's back to new again.

The only real negative thing I'd say about the hot tub is really not D1's fault. This model came out right before the Virginia Graeme Baker Act, and as a result the Pentair-style suction drain covers could no longer be manufactured by law. Now three of the drain covers are partially broken and one is missing entirely. D1 did not manufacture a replacement for these covers and future models have a cover that is about 1/2" smaller. If you want to get those old ones covered back up you have to hope that someone in another country sells them or jury-rig the new models onto the old mounts.

My experience with this hot tub has been overwhelmingly positive. As long as you take care of it just a little bit it will still work and look like new for a long time. As I've found, replacing most parts is not too hard if you've got some handyman chops. Now that I've replaced the lower control pack and the headrests it not only works like new but looks great. Maybe not a literally brand new one, but for an almost 11-year-old hot tub it can't be beat. I'm sure it's going to keep working for another 11 years at least.

The best part of our D1 that the hot tub has become the place where we solve all the problems of the world. The heat, the relaxation, the sound of the bubbles, it all makes the gears turn. I can't imagine not having a hot tub in our backyard and I feel sorry for people with inferior ones. I see so many others with rotting hulks decaying in their backyard, all wishing they could be using it. I've never worried about that with our D1.

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 14, 2018

We have the 2017 AURORA and we absolutely love it. It has tons of power and the lounger fits me perfectly. I like the fact that I do not have to fit to keep myself in the set. The headrest that moves up and down is great for our family. I would highly recommend a Dimension One Spa!

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Rated with 1 star
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Verified Reviewer
Original review: May 9, 2018

This is my second Dimension One hot tub in 18 years, it's always winterized and meticulously maintained. Had problems with leaks, motherboard and finally heater all last summer. Ordered and paid for a new one last August, apparently my hot tub needs a Fast Flo heater and none were in stock. I waited, was constantly told, "Any day now." Finally had the hot tub winterized in November. I started calling in March again and was told still on back order-it's now mid May. Called the manufacturer, left messages-NO RESPONSE. Jacuzzi apparently owns Dimension One-called there, NO RESPONSE. I just don't understand how this heater isn't yet in stock-is there only one manufacturer in the ENTIRE world that makes this heater? Never again!

Dimension One Spas response


Thank you for being a Dimension One Spa owner and we are very sorry about this Fast Flo Heater situation. As you know this is a unique and patented heater for our product. We have switched manufacturers of this unit last year and thought we would have this unit by now for any customer. Our latest updates stated that we should have it available by the end of May. Please call you local D1 Dealer or EZ Spa Parts online to check the status of ordering the replacement heater for your spa.

3 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 10, 2018

After 18 months we are on our 2nd hot tub and having same issue... Now this one had issue 8 weeks ago, service company took 3 week to come repair... Worked okay for couple weeks. Now same problem... It’s 3 weeks today and still no service person has come out. Reported this company to the BBB and have hired an attorney for full refund.

Dimension One Spas response

Regina - I am glad that everything has now been solved for you. Thank you for your patience.

10 people found this review helpful
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Rated with 3 stars
Verified Reviewer
Original review: June 8, 2017

We purchased this spa in 2012 and have been pleased with the unit. Recently however, three of the twelve led lens covers have eroded in the water and have broken off. The dealer I purchased the spa from informed me this could be a potential electric hazard and also possibly damage the tub. I was told today that the cost to repair the unit could easily approximate $1,000 as the tub would have to be disconnected by an electrician and the tub physically moved in order to allow repair. I am amazed that a water soluble product would be used in a spa. Has this happened to anyone else?

Dimension One Spas response
William - Sorry for your trouble with your D1 Spa. We can help you on the LED Light issue, but I have some questions about you water. Please contact me when you can.
Robert @ D1


17 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 15, 2016

Waiting three years on a fix on a hot tub that is just over three years old and still under warranty. Same issue from about three months into our purchase. They keep "fixing" things but the problem remains, and it takes weeks or months to get anyone to show up to do the repair. I HATE this hot tub. Can't remember the last time I was able to use it. Called the main company number and they hung up on me when I mentioned a problem. My husband is a vet and he was proud to buy American made and from a vet owned company. They are a disgrace. Purchased (paid cash) from Modern Gas in Albany, Ga.

Dimension One Spas response
Van -

We have done everything beyond the warranty on this spa for you. I personally have been to your home on three appointments to make sure that your spa was working properly. As you know on the last visit we found that there was NO AIR movement around you spa which was causing it to overheat quickly and this is what burned out the pumps. This was not a warranty claim, but we replaced and installed new motors at NO COST to you to make this right. We have tried everything to make you happy.

37 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 23, 2016

I purchased my first Dimension One spa in 1992. Took care of it like it was a baby. Poured money into it, but finally I gave up and in 2004 bought another spa - another Dimension One because I really liked the configuration of the seats and jets. This tub is worse than the last one. I've replaced the circ pump 4 times, the entire motherboard, the heater and now the control panel needs to replaced. And it leaks. I'm single and the only person that uses it. I check the water and clean the filters weekly without fail. This freakin tub has never worked more than a month without needing repairs. From the beginning the store I purchased it from stopped selling them and wouldn't service it. The company does not stand behind their products.

The only reason I've kept it this long is because I found EasySpa parts in California and they've walked me through some of the issues. I just spent a couple hundred on the 4th circ pump only to discover the control panel needs to be replaced. This spa is going to the dump and I'll research and find a new spa that stands behind its product. Stay far far away from Dimension One Spas!!!

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Dimension One Spas response
Connie - Sorry for your trouble and thank you for being loyal to us.
1.) To go through that many circulation pumps on any spa is unusual. How are you putting chemicals into the water weekly?
2.) D1 spas have a 5 yr. warranty on the Reflections Collection which is better than nearly all manufacturers. All manufacturers purchase electronics from 2 suppliers, one of make them. Some last longer than others but in the end, we do want to help. EZ Spa can help

Please contact me at

39 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: March 1, 2016

I absolutely love my hot tub!! It's great for relaxing, and entertaining. It's fun for kids, easy to keep clean, and perfect for unwinding after a long day. It's sturdily built, a nice size, quality materials, and constructed well. Good foundation, eco friendly wood, and no harmful chemicals. Very pretty, comes in appealing colors, shiny woods, an appealing shape. A good size, easy for kids to get into and out, but also not too low for adults to sit in. With proper care, my hot tub should last me for decades. The quality can't be beat. Endless hours of relaxation, perfect for sore muscles, or cooling down after a workout.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 2, 2016

Let me first start by saying there is nothing better than a long week and day at work then going home and getting into this amazing hot tub! I love making a nice drink, turning on the jacuzzi jets, and relaxing for at least one hour each night in my hot tub. This is one of the best things I've ever invested in my entire life... One of my favorite features my hot tub has is the ability to change the colors of the lights in my water, as well as change speed and duration of the water jets. I couldn't ask for a better hot tub than this and this is the third brand I've owned in my life. Will recommend to anyone who asks and all of my friends really really enjoy it as well!

12 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 28, 2015

Its jets feel nice, relaxes me. Can't wait to get into my hot tub. It feels so good, relaxes me, soothes my achy bones and makes me feel a lot better, less sore after working out.

2 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Dec. 14, 2015

I really like this brand of hot tub. I purchased this at a fair for a really good deal. I would recommend this brand of hot tub to anyone new purchasing a hot tub for the first time. The water gets very warm.

5 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Dec. 10, 2015

I from California. I like it. I want visit it. I will usually following it. Good luck to you. Thanks for all. My bathtub is very good. I'm happy with it. It helps me to relax those tired at work.

2 people found this review helpful
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Dimension One Spas expert review by Kate Williams, Ph.D.

This company was founded in La Mesa, California, in 1977. The company is now located in Carlsbad, California, and sells hot tubs and swim spas through its network of independent retailers in the United States and around the world.

  • Financing: Consumers can finance their hot tub or swim spa purchases through Wells Fargo Outdoor Solutions Visa Credit Card.

  • Find a Dealer: Dimension One sells through local independent spa dealers which can be located using the online Find a Dealer tool.

  • Online resources: Dimension One has an online portal for resources such as owner's manuals and tools for locating supplies, parts and service dealers.

  • Free quote: Consumers can fill out a web form to receive a free, no-obligation quote for a swim spa or hot tub based on their own specifications.

  • Online gallery: Before going into a dealer, consumers can view high-quality photos of hot tub and swim spa installations for creative ideas and inspiration.

  • Best for: consumers and families who want a relaxation spa or an exercise spa.

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Kate Williams, Ph.D. ConsumerAffairs Research Team

As a member of the ConsumerAffairs Research Team, Kate Williams, Ph.D. believes everyone deserves easy access to accurate and comprehensive information on products and businesses before they make a purchase. She spends countless hours researching companies and industries before writing buyers guides to make sure consumers have all the information they need to make smart, informed buying decisions.

Dimension One Spas Company Information

Company Name:
Dimension One Spas
Year Founded:
1819 Aston Ave, Ste 105
Postal Code:
United States
(800) 357-3527
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