Dimension One Spas Reviews

I loved my D1 Amore Bay and recommended it others until today. Yes it was expensive, but I figured it was a 5 year warranty, and no problem with my previous D1, I was safe. Today it was told I have over $1700 in repairs it needs and it appeared to have calcium build up, so it would not be covered by the warranty. They said I probably did not have the chemicals adjusted correctly. I have followed the recommended maintenance to the letter. Water changes every 6 months since I use the Vision cartridges, test and adjust chemicals weekly, add 3-4 capfuls of oxidizing shock weekly, cleaned filters weekly, I have paid to change the Ultrapure system on schedule, and fill with tap water not soft water. Now a light seal failed, which they said was common and that was covered under warranty. But, they said I need to replace the circulation pump, heater, and right side pump that would not be covered under the warranty. 2nd D1, never again!!!!!

I live in upstate New York. Most years we run our spa the entire year. The Dimension One Dream was purchased in 2005. In 2025, we had our first problem. The circulation pump on the ozonator failed. This pump with the ozonator was an add-on by the dealer at the time of purchase. The replacement was easy and took about 30 minutes to replace. I’d say that that’s pretty good for twenty years. The spa looks and functions like new.

I ha a D1 Chairman 2 spa for 15 years and it was great. I replaced it with a D1 Nautilus 6 years ago. I really enjoyed the spa however soon after the 5 year warranty expired it started to leak. The repair guy recommended by my dealer told me that he could try to fix it but that would cost over $1k and have a 50% chance of success and a 50% chance of ruining the hot tub. Now the leak is so bad it has become unusable. A $12k hot tub should last longer than 5 years. My dealer told me they no longer sell D1 due widespread leak issues. It is really sad because they used to make good hot tubs.

Don't count on great service. Our tub has leaked since day one. It took them 3 tries to get the NEW tub to not leak and I had to pay for a service call. We live an hour away from the dealer. It takes them 3 weeks from when they are called to get to our location.

I purchased a Dimension One hot tub with a lifetime Ultra Life shell warranty. It has had a slow leak for many years. It was so slow that I thought it may be dripping from the cover, although it was always at only one end of the hot tub. Several years ago the leak started in get worse. I have had four hot tub repairmen try to fix the leak. Two of the repairmen were from D-1 authorized dealers. At least two of the repairmen told me that the wall in that area of the tub was the thinnest they had ever seen and that there may be micro cracks in the wall. The wall in that area is as thin as a dime. They did find a crack in the hole where the light housing goes. None were able to fix the leak.

We have had a Chairman ll since 2004 and find it excellent. We finf the Dimension One Vision Cartridge brilliant at maintaining water quality with minimal effort On the odd occasion we have had a problem we get very prompt and efficient service from Affinity Spas in Evesham. They will also supply filters etc if you need them.

I now have a leak and it is virtually impossible to get the parts I need to fix it. I would never buy an American made product again without the local support to provide warranty and maintenance. Dimension One make no effort to support customers outside of the US and Canada so cannot recommend the company even though the hot tub is great and has been working for almost 20 years.

Overall I am pleased with the hot tub function, but the LED light bezels are falling off, and the neck pillows don't hold up. it would never connect to any router, and I can't get a return call or email from them to fix this issue.

It has been frustrating since we purchased the spa. Wiring for the electrician was difficult to get to, and an additional $1500 to wire that I did not realize I had to do. Distributors of this product do not give any instructions at delivery. They order it, and drop it at your home and leave. Let you know that the manual is behind the panel, tell you to get your electrical done, fill it and you should be good to go. But if not, a service call to show you how to use and set up is another $185. So DO NOT buy unless you already have experience with a spa, because you will not get any help. Very poor design to get to the motor, pump and hoses. You have to take the front panel off, which is very difficult to put back on.

Well after phone calls and 4 months we still have not had a resolution in our hot tub being fixed. We found out that the Dimension One logo in our hot tub was installed wrong when we purchased the hot tub and for 10 years when we asked about why when we filled the hot tub it would drop down below the logo that it was normal. Find out that the water was seeping thru these holes and have completely rotted our hot tub away. Dimension One so far at customer service response is, "Sorry. Out of warranty. Not our problem." Now we have a non functioning hot tub and no one to repair as the repair guy won't come fix it!!! DO NOT BUY Dimension One. They don't stand behind their product and won't make it right with our hot tub!!!

I look forward to buying the Sarena Bay spa in the future as it’s state of the art and new. The problem I have is my 1993 Spa is still working! I live in Canada and bought it when I was in the Military and it has moved to 8 different locations in Canada and still works great. At 25 years I have of course changed out a few things over time; like 3 covers, 1 pump, air billows and a few jets but that is it. I am definitely extremely happy with my purchase long ago and all my friends and family can’t believe it is still running! WELL DONE D1.

I purchased the Dimension One Journey Spa in August 2016. I have followed the suggested maintenance program consistently. I have turn the spa off only when changing the water since I have owned it. Myself and my wife especially love to use the year round but in January I discovered a loss of water and a leak somewhere in the plumbing, I’ve had to add water every 3-4 days. I contacted the place I purchased the Spa and they referred me to a service company that has sent a repairman out twice to diagnose the problem. The last visit was 1 month ago. He said he had to order the parts and since then he no longer works for the repair company.

I bought my Amore Bay spa used. It was a couple of years old when I got it and had it professionally moved to my house for $500.. I now have had it for three years and it is wonderful spa. I had to replace the motherboard and was easy repair for me. I keep the two filters clean (once a week remove and flush with sprayer hose). I don't like chemicals like chlorine or acid. I researched and found Clarity Waters (look them up in San Diego CA., (the owner will tell you all you need to know)!! Incredible find, make sure you research because I believe when use harsh chemicals it breaks down the components in the spa quicker. I use a potassium shock. I buy it on eBay, "In The Swim" SPP. It's the best price I found. Good luck and happy Spa-ing.

I bought my Wayfarer in 2008 and for five years at that house it ran 24/7, except of course when I drained it periodically per the maintenance schedule. The only problem I had in all that time was the connection inside the filter chamber to which the black filter lock thing attaches. It was quickly replaced under warranty and has not been a problem since. After five years there, we moved to a rental house in a better school district while we looked for a permanent home. We paid to have the hot tub moved and installed there, then six months later we moved to our new home where we again paid to have it moved. Through both moves it continued to operate normally.

We have the 2017 AURORA and we absolutely love it. It has tons of power and the lounger fits me perfectly. I like the fact that I do not have to fit to keep myself in the set. The headrest that moves up and down is great for our family. I would highly recommend a Dimension One Spa!

This is my second Dimension One hot tub in 18 years, it's always winterized and meticulously maintained. Had problems with leaks, motherboard and finally heater all last summer. Ordered and paid for a new one last August, apparently my hot tub needs a Fast Flo heater and none were in stock. I waited, was constantly told, "Any day now." Finally had the hot tub winterized in November. I started calling in March again and was told still on back order-it's now mid May. Called the manufacturer, left messages-NO RESPONSE. Jacuzzi apparently owns Dimension One-called there, NO RESPONSE. I just don't understand how this heater isn't yet in stock-is there only one manufacturer in the ENTIRE world that makes this heater? Never again!

After 18 months we are on our 2nd hot tub and having same issue... Now this one had issue 8 weeks ago, service company took 3 week to come repair... Worked okay for couple weeks. Now same problem... It’s 3 weeks today and still no service person has come out. Reported this company to the BBB and have hired an attorney for full refund.

We purchased this spa in 2012 and have been pleased with the unit. Recently however, three of the twelve led lens covers have eroded in the water and have broken off. The dealer I purchased the spa from informed me this could be a potential electric hazard and also possibly damage the tub. I was told today that the cost to repair the unit could easily approximate $1,000 as the tub would have to be disconnected by an electrician and the tub physically moved in order to allow repair. I am amazed that a water soluble product would be used in a spa. Has this happened to anyone else?

Waiting three years on a fix on a hot tub that is just over three years old and still under warranty. Same issue from about three months into our purchase. They keep "fixing" things but the problem remains, and it takes weeks or months to get anyone to show up to do the repair. I HATE this hot tub. Can't remember the last time I was able to use it. Called the main company number and they hung up on me when I mentioned a problem. My husband is a vet and he was proud to buy American made and from a vet owned company. They are a disgrace. Purchased (paid cash) from Modern Gas in Albany, Ga.

I purchased my first Dimension One spa in 1992. Took care of it like it was a baby. Poured money into it, but finally I gave up and in 2004 bought another spa - another Dimension One because I really liked the configuration of the seats and jets. This tub is worse than the last one. I've replaced the circ pump 4 times, the entire motherboard, the heater and now the control panel needs to replaced. And it leaks. I'm single and the only person that uses it. I check the water and clean the filters weekly without fail. This freakin tub has never worked more than a month without needing repairs. From the beginning the store I purchased it from stopped selling them and wouldn't service it. The company does not stand behind their products.