Overall Satisfaction Rating
3.38/5
  • 5 stars
    3
  • 4 stars
    1
  • 3 stars
    2
  • 2 stars
    0
  • 1 star
    2
Based on 8 reviews that contain star ratings
Show rating distribution
Looking for a hot tub company?
We'll match you with the right company that knows what you need.

Dimension One Spas

ConsumerAffairs Unaccredited Brand

This company is not yet accredited. To learn more, see reviews below or submit your own. Want to know more about ConsumerAffairs accredited brands? Check out ConsumerAffairs for Brands.

FIND OTHER COMPANIES
Select stars to rate your experience
Very dissatisfied with the experience
Dissatisfied with the experience
Satisfied with the experience
Happy with the experience
Would recommend to a friend
Last updated: June 8, 2017

8 Dimension One Spas Consumer Reviews and Complaints

Filter by:
Any
Verified Reviewer
Original review: June 8, 2017

We purchased this spa in 2012 and have been pleased with the unit. Recently however, three of the twelve led lens covers have eroded in the water and have broken off. The dealer I purchased the spa from informed me this could be a potential electric hazard and also possibly damage the tub. I was told today that the cost to repair the unit could easily approximate $1,000 as the tub would have to be disconnected by an electrician and the tub physically moved in order to allow repair. I am amazed that a water soluble product would be used in a spa. Has this happened to anyone else?

profile pic of the author
Verified Reviewer
Original review: Nov. 15, 2016

Waiting three years on a fix on a hot tub that is just over three years old and still under warranty. Same issue from about three months into our purchase. They keep "fixing" things but the problem remains, and it takes weeks or months to get anyone to show up to do the repair. I HATE this hot tub. Can't remember the last time I was able to use it. Called the main company number and they hung up on me when I mentioned a problem. My husband is a vet and he was proud to buy American made and from a vet owned company. They are a disgrace. Purchased (paid cash) from Modern Gas in Albany, Ga.

Get expert advice delivered right to your inbox

We try to avoid the fluff and deliver tips and guides that really matter

    Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
    Unsubscribe easily whenever you want
    Verified Reviewer
    Original review: May 23, 2016

    I purchased my first Dimension One spa in 1992. Took care of it like it was a baby. Poured money into it, but finally I gave up and in 2004 bought another spa - another Dimension One because I really liked the configuration of the seats and jets. This tub is worse than the last one. I've replaced the circ pump 4 times, the entire motherboard, the heater and now the control panel needs to replaced. And it leaks. I'm single and the only person that uses it. I check the water and clean the filters weekly without fail. This freakin tub has never worked more than a month without needing repairs. From the beginning the store I purchased it from stopped selling them and wouldn't service it. The company does not stand behind their products.

    The only reason I've kept it this long is because I found EasySpa parts in California and they've walked me through some of the issues. I just spent a couple hundred on the 4th circ pump only to discover the control panel needs to be replaced. This spa is going to the dump and I'll research and find a new spa that stands behind its product. Stay far far away from Dimension One Spas!!!

    View more
    Verified Reviewer
    Original review: March 1, 2016

    I absolutely love my hot tub!! It's great for relaxing, and entertaining. It's fun for kids, easy to keep clean, and perfect for unwinding after a long day. It's sturdily built, a nice size, quality materials, and constructed well. Good foundation, eco friendly wood, and no harmful chemicals. Very pretty, comes in appealing colors, shiny woods, an appealing shape. A good size, easy for kids to get into and out, but also not too low for adults to sit in. With proper care, my hot tub should last me for decades. The quality can't be beat. Endless hours of relaxation, perfect for sore muscles, or cooling down after a workout.

    Verified Reviewer
    Original review: Feb. 2, 2016

    Let me first start by saying there is nothing better than a long week and day at work then going home and getting into this amazing hot tub! I love making a nice drink, turning on the jacuzzi jets, and relaxing for at least one hour each night in my hot tub. This is one of the best things I've ever invested in my entire life... One of my favorite features my hot tub has is the ability to change the colors of the lights in my water, as well as change speed and duration of the water jets. I couldn't ask for a better hot tub than this and this is the third brand I've owned in my life. Will recommend to anyone who asks and all of my friends really really enjoy it as well!

    How do I know I can trust these reviews about Dimension One Spas?

    • 912,248 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Verified Reviewer
    Original review: Dec. 28, 2015

    Its jets feel nice, relaxes me. Can't wait to get into my hot tub. It feels so good, relaxes me, soothes my achy bones and makes me feel a lot better, less sore after working out.

    Verified Reviewer
    Original review: Dec. 14, 2015

    I really like this brand of hot tub. I purchased this at a fair for a really good deal. I would recommend this brand of hot tub to anyone new purchasing a hot tub for the first time. The water gets very warm.

    Verified Reviewer
    Original review: Dec. 10, 2015

    I from California. I like it. I want visit it. I will usually following it. Good luck to you. Thanks for all. My bathtub is very good. I'm happy with it. It helps me to relax those tired at work.

    Dimension One Spas expert review by ConsumerAffairs

    Dimension One Spas was founded in La Mesa, California, in 1977. The company is now located in Carlsbad, California, and sells hot tubs and swim spas through its network of independent retailers in the United States and around the world.

    • Financing: Consumers can finance their hot tub or swim spa purchases through Wells Fargo Outdoor Solutions Visa Credit Card.
    • Find a Dealer: Dimension One sells through local independent spa dealers which can be located using the online Find a Dealer tool.
    • Online resources: Dimension One has an online portal for resources such as owner's manuals and tools for locating supplies, parts and service dealers.
    • Free quote: Consumers can fill out a web form to receive a free, no-obligation quote for a swim spa or hot tub based on their own specifications.
    • Online gallery: Before going into a dealer, consumers can view high-quality photos of hot tub and swim spa installations for creative ideas and inspiration.
    • Best for: consumers and families who want a relaxation spa or an exercise spa.
    Profile picture of ConsumerAffairs
    ConsumerAffairs

    Research Team

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Dimension One Spas Company Information

    Company Name:
    Dimension One Spas
    Year Founded:
    1977
    Address:
    1819 Aston Ave, Ste 105
    City:
    Carlsbad
    State/Province:
    CA
    Postal Code:
    92008
    Country:
    United States
    Phone:
    (800) 357-3527
    Website:
    www.d1spas.com