iRobot Reviews

I bought the iRobot in July of 2008. The iRobot Roomba only worked once and stopped working. Make a long story short, I have called the call center about 5 times and nothing has been done. The reps don't speak well English at all. They tell me they can't transfer me to a supervisor or manager because they are not available and it takes about 45 minutes to get a rep on the line and another 45 min to an hour for them to understand what you’re calling about. I was suppose to get a new Roomba and to this day I don't have one. I was supposed to get pieces to fix my Roomba and I had to call 3 times before they actually sent them. My Roomba still does not work. They don't get back to emails or phone calls. Don't buy a Roomba. Not worth the money.

I bought a NEW Roomba 560 from an eBay seller. I register the product in the manufacturer site and the site says it's covered under warranty until November 2009. When I contacted the manufacturer's customer support about a battery issue, they are saying that the item is NOT covered under warranty since it's bought from eBay. They are pointing me to a policy section in their site to show me that it's their policy. If that was their policy, they shouldn't be saying that it's covered under warranty in the registration page. The customer service people are not ready to listen. They keep telling me that the item is not under warranty and there is nothing they cannot do about it. If they found a discrepancy in registration and their policy, they should be taking the responsibility and honoring what is posted in the registration form.

Our Roomba would work for 2 minutes, then stop again and tell us to clean and inspect the brushes. We were given instructions (for the wrong product) to return the Roomba. We sent the entire machine back including the dust bin because those wrong instructions didn't mention it. Recontacted Cust. Support on 12/19/08. They acknowledged that the wrong return instructions were sent and promised to send us the dust bin. On 12/31/08 we received the dust bin. Then, Roomba wouldn't charge. Now we find out they shipped the new Roomba without the battery! Those faulty instructions hadn't mentioned to keep the battery either. We were told 7-10 more business days before we receive the battery!

I bought a Roomba Vacuum and there is nowhere to get the thing serviced so anyone who buys this product and has a problem is just out. The public should be warned that you cannot have this product serviced anywhere. I spent $300.00 on each one and now me and my mother and my daughter are all just stuck with junk. Something should be done. I would never buy another product made from this company.

The battery charging plug caused two of my televisions to die and several bulbs in lamps that all were plugged into the same outlet. Something is seriously wrong with these units. The batteries die if left plugged in after fully charged. The plugs produce electrical surges when removing the plug from the outlets. I cannot get an answer from iRobot. I fear that these Made in China cords are dangerous for Americans. I know the economic costs are two TVs, bulbs, and one iRobot unit battery and cord I threw away after the customer service rep told me that they were obsolete. I still own two units but I am afraid to plug in due to risk of losing more appliances or a FIRE.

Roomba 560 series comes with 2 virtual wall / lighthouses. Both of them stopped working. They are still under warranty. I notified iRobot customer service. They have been very non-responsive. I have made contact with over 10 people and only hear from them once, maybe twice and their replacements want to start all over rather than just reading the records. One of the wall/lighthouses works intermittently.

I purchased iRobot approx 2 yrs ago..It has had multiple operating problems in which i would contact technical support and trouble shoot the problem..At one point i was told i needed a new battery approx $70 which did not fix the problem..The only thing they will do is give me 15% of a new scooba. They have been in business since 2000 and have no repair centers.

I purchased a Roomba Discovery 4210 almost three years ago but have used it only 20 times or so. I also purchased one of the more original models and used it no more frequently. I had to purchase a new battery for the old model because it stopped retaining a charge after only 10 to 20 uses. The Discovery model recently stopped working after only a few minutes and the battery will not recharge. I have a total usage between the two batteries of 20 to 40 times. The company represents that you will get hundreds of uses from the battery with proper usage.

I purchased a scooba from this company. After one week the scooba stopped working and they told me to return the item for an exchange. I asked if I could just return and purchase the item at Sears. They said no problem. Two months went by and I am still being charged for the item. I am also being charged late fees for not making payments on the item that I returned.

We purchased a Roomba Discovery SE floor vac robot in December 2004. It worked extremely well, cleaning all floor surfaces thoroughly and getting into the corners. It even goes under the furniture where I usually would not clean. It performs at every bit as well as advertised. When it was 5 months old one of the wheels stopped turning. It was replaced. It took over a month to get the replacement. Emails to the company were not answered. Phone inquiries were answered only by a machine that put me on hold for a long time while a recorded advertisement replayed, interspersed with messages that told me how important I was to them. The replacement worked for a week or so then stopped. I had to ship it to the company.

December 2004 bought a Roomba Discovery from this Company. #1Roomba lasted a month then stopped working. They sent me a new one and # 2 lasted a few months then stopped. They sent me #3 which never worked at all. Then sent me # 4 which worked for several months and now has stopped work.