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IRobot is a technology company that specializes in autonomous robots that clean inside and outside the home. Designed with ease and performance in mind, their products include four Roomba vacuum models, two Braava mops and the Mirra pool cleaner.
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Bought it from QVC about a week and half ago. So excited about it because of the great deal I was getting price wise. Got it yesterday. Hooked it up today and it was really simple to set up. That was great! But then oh so very disappointing when it didn’t suction. All it did was collect dirt and dander and hair all over the body of it. I called the customer help line and waiting an hour when initially the wait time was seven to ten minutes for a customer rep to attend to me. Nobody ever answered my call. I’m pretty good at trouble shooting and am always eager to find the problem if I can, especially if it’s something I did wrong. I’m confident I set this up completely and correctly and in the end I ended up receiving a defective robot. What a let down! Purchase at your own risk. Make sure you don’t throw out your boxes that it came in. This is a big financial purchase so beware! And shame on QVC for endorsing. My bad all the way around.
Terrible vacuum!! It barely works and won’t dock itself 90% of the time. Usually, I start it when I leave for work in the morning. Before I even get to work it has already had some type of error so it stops vacuuming. It gets stuck in the middle of the room on absolutely nothing then it runs out of battery because it wasn’t on the dock all day. When I get home, I can’t start it because the battery is dead so I put it on the dock to charge. It gets just enough battery to turn on then it undocks itself and just sits next to the base until it dies again, it’s ridiculous. When I’m home on the weekends and I run it I literally have to fix it 20-30 times before it will complete the whole house. Waste of money for sure!
iRobot Case Number: **
Purchased in Nov 2021. Failed August 2022.
Messaged online to Customer Support and got a response after 1 month. Thereafter no further response. Tried to call many times on ALL their Customer Support number. Announcement said wait time is more than half an hour. Waited 2 hours & got no response. Asked for call back several times and got no response. So it seems like a $349 ripoff.
On September 23, 2022 I sent customer service a note about our vacuum not working. Here is the response I got from them the same day: "Thank you for contacting iRobot Customer support. We will respond to your message within one to two working days." I have yet to hear from them and it's October 12, 2022.
Terrible. Terrible equipment, service, longevity. I purchased two iRobots for my home, one upstairs, one downstairs. Both the heads went out within 6 months 7 months. I called the service line that just gave me a runaround, could not get any help. The part to replace it is almost $200 for each one. The same module head went out on both. Complete junk. I would never buy another, unfortunately family member purchased one during the 6 months that ours actually ran. And they are having the same problem. Stay as far away as you can from this product.
The battery is getting old and needs replacement, wanting a good one we buy from iRobot. What a mistake, they no longer stock the replacement for older units, and charge you a $100 for a later model battery that doesn't charge in your previously perfectly working machine. A normal clean indicator light has a soft glowing pulse to the light, mine now blinks quickly. NEITHER of the 2 technical service guys knew that is a trouble light, and require counting to diagnose the problem. Technical services have been moved to Latin America, they are clueless. Look like original battery is on Amazon for 20 bucks, hope it works. You pay a premium for Roomba's, no longer worth it!
Loved the machine but then it quit charging and told me I needed a new battery. I ordered a new battery from the company and installed it and still the same error message that it's not charging and to get a replacement battery. I am going to order from a different company since I cannot get any response from iRobot.
After literally years of thinking how great it would be to get a Roomba, I finally buckled and bought an i7. I might as well have burned my money. In short, this thing has not worked properly since day 1.
- Won't reliably dock
- Gets itself stuck all the time
- Suction is not great, and has never been
- Often decides there is something wrong with one of its wheels. This is not the case, because not only have I played their games with the "maintenance and cleaning" and found nothing wrong, I've also started testing it by triggering the sensors (just flip over and push the wheel) to convince it that I did "clean" it, and it works fine after that.
- Many times when it gets stuck, it will try to force its way out, and push my furniture around. For example, one day it got stuck, I went to "rescue it", and it had pushed my dining room chair about 7 feet trying to... IDK what?? Force its way out? Break my furniture? No joke. I'm sitting here thinking "Well, you got yourself in there, why didn't you just back out exactly the way you came???"
Their "customer service" is truly awful. You're going to hold for at least 20 minutes (usually 40+), no matter what time of day you call. Then they connect you to someone who just doesn't give a fig, and you're going to have to talk to them for at least 30 minutes. So there's an hour+ of your day gone. Their "support" made me run through all sorts of hoops for "troubleshooting" which was a joke. It was nothing more than basic maintenance stuff you can easily find online, and which I had already been keeping up with. Then they talked me into believing their nonsense that "it just has to learn more, it will get better." Like an idiot, I believed that. Then I realized they conveniently did that to get me to wait long enough so I couldn't return it.
Many angry calls later, they started promising me they would send me a replacement robot. Nothing. Crickets. I got no replacement. Now I'm back again with them, and they "escalated" my issues, and claimed once again that they would indeed get the replacement out to me. That was on 7/19/2022. They claimed I would get an email with shipping/tracking by Friday 7/22/2022. Guess what???? I got nothing. Here it is, 7/25/2022 with still no help and my money has been swindled away from me... and now I'm here telling all of you to save your money and just use a regular vacuum.
This robot is completely useless, the navigation is terrible, it doesn't know where it is half of the time, I've seen it bang in a wall for 30 seconds in a row before deciding to turn around and finally giving up. When it works, it doesn't even clean correctly and takes over 2 hours for something I can do in 15 minutes. And the customer "service" is the worst, completely useless, same as the robot. Buy Roborock instead, cheaper and it works great.
There’s features about this vacuum that I really love and appreciate, like the automatic empty. It’s my favorite because it can take as long as a month before having to replace a bag. When you do replace it, it has a plastic slide down cover over the fill hole which makes it wonderful for containing dirt and dust as you just toss the bag in the trash. The bags are a very heavy fabric material and excellent quality. The scheduling feature is also great. Plus being able to send it to specific areas that may need attention is also helpful.
What I don’t like and find frustrating is how very often it fails to complete a scheduled clean for one reason or another. I work from home and have dogs so I have it scheduled to clean about a 400 Sf area in my home every morning before we get up. That’s so people and dogs aren’t in the way, but far too many times it ends up the vac never even got started with the job, citing lack of charge most often. The message on the app will suggest that I need to clean the charging plates on the vac and base, even if I just completed doing it! Another drawback to me is the time it takes to clean. I have it set for single pass cleaning in order to reduce the time it takes, but it still can take a total of 2 hrs because of it having to return to its base to recharge.
I’ve had a Neato robot vac for about 6 yrs. It doesn’t have the automatic empty feature but in all other ways is much more superior. It cleans my upper bedroom level of 1200 Sf set on a “turbo” deep clean, and completes it in much less time than the iRobot takes to do a “single pass” clean of 400 sf. Plus the Neato vac doesn’t use “photo” technology to map your floor plan, as the iRobot does, so it can operate in total darkness. That’s not the case with iRobot, it can only operate in daylight or with lights on in the areas to be cleaned. Would I buy an iRobot again? No I definitely wouldn’t unless they made improvements in the major drawback areas, like battery life, cleaning time, and mapping. Neato’s latest vac is so far superior in every way except for not having an automatic empty feature. All things considered, I’d rather empty & clean a bin once a week, like I do for my Neato, than have all the other drawbacks with my iRobot i7.
Roomba malfunctioned a few seconds after leaving the base because it encountered a chair. I can’t remove all furniture from the house each time I need it to vacuum. I have been on hold with “customer care” with some extremely obnoxious repeat tones for 20 min. Obviously there isn’t going to be great service. Very dissatisfied!
I returned the items on time in December. For some reason, I was refunded only half of the cost after almost three weeks of waiting. Today is almost the end of March and I have not been returned the rest. Almost every week I get a standard response from them: "An unexpected system error was encountered. We have escalated the system issues to our Technical Management support team to process a credit for the order number ** on your behalf". I have never encountered such terrible customer service in my life. They should to rename their department to customerUNcare. It feels like iRobot.com is a scam website. Unfortunately, I will not use products from iRobot because of this attitude to customers, and I do not advise others.
I regret spending my >$1k hard-earned money on Roomba iRobot s9. The company is hyped, but the products are subpar. Regretfully, no-name Chinese robots for $100 from Alibaba are better products. Robot vacuums suppose to save time, but iRobots don't. Roomba just doesn't have the expertise in AI. They fake AI with some mid-20th-century workarounds, but this is not the same. Hence Roomba robots are dysfunctional, and you will spend your life supervising these vacuums like a bunch of misbehaving toddlers. Get a cheap robot vacuum on Amazon and spend the saved 90% of your money to enjoy life. Thank me later.
Where do we start! Basically there isn’t any, every time I have called in you can tell it is scripted, (we will get in touch within 24 to 48 hours.) we bought the 4yr extended warranty but didn’t actually get it but we got confirmation e-mail but were never charged so wife bought the 2 year on the app by accident, so we have been asking to cancel it and buy the 4yr, now check it out we want to spend more money but they won’t refund the other which they say has been approved, they just keep saying THEY (who the hell is THEY) can’t get that answer either, so anyway I call every Saturday or Sunday at opening time otherwise you can’t get through,
It has been five weeks so I have 5 names that have all failed to get my return taken care of so I can spend more which now I doubt I will, why would I after I have seen first hand that there is no real customer service, imagine if I actually had a problem with my robot. I bought the S9+ I do like the robot it does a good job and am happy with it however if you need customer service help forget it. They could learn a lot from that company with a Apple logo don’t want to use their real name LOL.
I bought a robot from iRobot directly on October 21, 2021 and decided to return it without opening it. I called their customer care. It took several calls just to have them send me a return label. After I finally got it returned to them, it took several calls for them to say that they would send me a refund even after they admitted that they received the product back. It is three months later and I'm still waiting. They said they gave me a refund but my credit card was never credited. They have since closed my case. I'm having to reopen a case with them. I've almost given up hope of getting my money back. NEVER buy directly from them. You will be out a good deal of money with nothing to show for it if you need to return an item.
Bought a J7 and handheld vac combo from the website. Have been trying to do a return for nearly 3 weeks. Initially they would email back asking for the same info over and over regarding order date, which warehouse it shipped from etc. After sending multiple times someone responded saying that someone from returns would be In touch. I haven’t heard from anyone in returns and subsequent emails are ignored. Waiting hours on the phone and every-time you get to an under 15 mins to speak to an agent prompt it starts increasing again to under 25, 30 mins etc. just a nonsensical loop. AVOID BUYING FROM THEM!
Hello. I bought iRobot 7 series on November 24, and 1 week later I like to return. Even I did not open the box because of some other reasons. Then, from that time nearly more than one month I reached out them many times and waited each time 1 hour on the line for my return label and still you did not send. I am going to be crazy and last time you said it will be ready in 3 hours but still not. I have a business, I am great consumer but I have never had this kind of worst experience in my life. Really I wonder how you cannot send just one label more than 1 month, what is the reason how you can run customer service, OMG it is unbelievable. I am going to share my experience and sue you in small court because this cannot be human rights. This is not fair. I am going to pay interest because of them. So even for return label I was waiting more than 1 month so how I can get my money back? Please urgently send my return label.
This company cons people into signing up for their membership, with no option of procuring the device at the end of contract. This is a horrible way to do business, a horrible representation of customer service, and is a pure evil to force consumers to pay 1000 dollars for their crappy service, and if you would like to keep the device, you must pay another 1000 dollars. All around horrible company after really thinking about the process. The only way to fix this, is offer the ability for customers to procure the device after years of use.
Worst company ever. I ordered a irobot 3t and it did not work. I returned and they received it back on September 7, 2021. Tracking number UPS **. They did not give me a refund. They have the the irobot and my money. It was $529.99. It is now October 27, 2021 and have not received my money back. It has been almost 2 months. I think I will sue them. Customer service is basically non existent. Can you help me get my money back?
Buyer beware buying direct. We purchased this vacuum. It is only adequate coming from the Shark robot vacuum. When contacting Roomba after sales they are completely non-existent and do not stand behind their product. We have opened 10 return cases over the last month and they do not reply and do not send a return label. No their "hassle free" trial is false advertising. If you going to try the robot at least buy it from a Best Buy etc. so you can return it without issue. We have dogs and while it does a great job cleaning hardwood, it does a terrible job on the carpet rugs so we need to go over that using a traditional vacuum.
I took advantage of the iRobot trade-in program to return our model 600 for a $50 credit towards a new one - or so the company claimed. I sent in our old one in the packaging they sent. They received it on October 7th, 2021 and now 16 days later they have still not issued a voucher for the purchase of the new machine. I tried their customer service department (subcontracted somewhere in the Philippines) and they are totally useless! I even emailed the President of the company and so far not even a courtesy response. I'm fed up with them. Recommend people avoid purchasing their products!
This is my first and last time buying one of these things, I've had it about 7 months. Only used it 4 times and this is my 2nd call to tech. and the time to speak with someone is nothing less than 1 hr.
I have purchased and utilized Roomba products for the past decade and have been pleased with their products. So purchasing the i7, despite the outrageous price, seemed like it would be worth it in the long run. Boy was I wrong. The simple and easy to use buttons and indicators have been replaced by some kind of flashing light morse code. I have no idea if it registers button presses and many times it just does nothing at all. I do not know if this is software failure or the touchpad hardware failure that is responsible for this. I just come back later and hope it works then. It navigates terribly. Many times it gets itself stuck on things it should not (like the lip of a rug). Or it cannot find the way back to the charger and dies under a bed I then have to squeeze myself under to extract.
Lastly, it will not last. As soon as I opened it up and saw the flimsy plastic swing clip that holds the brushes in I knew despite how gentle I was something would eventually break it accidentally or just from wear (because who the heck chooses thin plastic for a pivot pressure point???). Well that day has come and now the brushes do not stay in the housing and the robot is useless until I find a costly repair for this already costly piece of equipment. Save money, stick with a 900 series. Those were the last of the greats it seems. I run them side by side and in terms of performance, I cannot tell you which cleaned what room. Maybe on some microscopic level there is a difference but if iRobot contacted me to fix the i7 or replace with a 960. I would take the 960.
Product last for the first six month warranty period then goes to heck in a hand basket real quick. Then you get no support. Robot is not as smart as they claim. It gets really stupid really quick. Forgets programs. Forgets how to go to home base and leave home base. Forgets mapping details. No support. No money back. Just a waste of $900. Don’t buy. Don’t be fooled. You're better off to hire an illegal alien to clean your house. Better job and much smarter.
Best vacuum we have ever bought. Has made our 10 year carpet softer than it was new! Self empties, maps out our floor plan and does a very good job. A little speedy but worth every cent. No more Backaches. Our car watches as it vacuum the entire house Tile & Carpet.
This was my first robovac purchase. I really like the way it cleans up. We had construction and this vacuum is a tank. Easy to use and easy to empty. I like the handheld control to start and schedule cleaning. You can send it back to the charger at any time while it is cleaning.
Great machine, programmed to clean well every day while I'm at work. When I get back home I see lines on my rugs and it looks really clean from all my dog's hair. Customer service are very helpful if needed.
Awesome, gets the job done and works like a human being. Also just plug in and your floors will be looking like brand new.. I give it 5 thumbs up. Will definitely make a wonder Christmas gift for a loved one.
This new iRobot is an asset to our household! Its ability to map the entire house is a definite step up when compared to our previous robotic vacuum cleaner. The "back and forth" linear movement versus the prior "bump around" movement of our previous iRobot is truly much better! I no longer have missed spots, and it cleans along the baseboards fabulously! I really love that it drives itself to the base station when it needs recharging, and if the job isn't complete, it goes back to the last location and completes the job! The automatic emptying of the dirt bin into the tower saves me from having to clean it out after every use! KUDOS to iRobot for a wonderful investment!
Purchased the i7+ and have been extremely happy with it. I like the extra power it has when picking up debris. The app is very useful and use it often to map what I want vacuumed. I would recommend this model!
iRobot Company Information
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- 8 Crosby Drive
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- United States
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