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IRobot is a technology company that specializes in autonomous robots that clean inside and outside the home. Designed with ease and performance in mind, their products include four Roomba vacuum models, two Braava mops and the Mirra pool cleaner.
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While the i7 worked initially, it requires weeks of learning to fully map your house. After three weeks I started to experience issues with the i7 not automatically docking or charging. When I contacted customer service they convinced me the i7 was still learning my house, and this was normal. After weeks the situation never improved and now I’m stuck with a $900 vacuum that doesn’t want to charge and is out of the 30 day money back guarantee. I believe the i7 technology is flawed. While iRobot offers to send me a replacement unit, they will not refund my money or extend their 1 year warranty. Why would I want another i7 if it’s unreliable and doesn’t hold up to their companies product commitment. Save your money, don’t buy from this company.
We have owned the i7 with docking station less than 3 months. The robot is out of control. I noticed all the issues right away in person but my husband didn't seem to believe me because he was believing the mapping app (that's complete bs). Right away the robot was extremely fast and loud! When I say fast I mean fast. It never slowed down. It hit walls, furniture and cabinets full force. Everything the item hit is damaged. I'm a stay at home mother so I see this vacuum so called clean. The robot is all over the place. It never fully cleans a room or goes in a line, but on your phone it shows a completed room. We have a very open concept home. The robot can not clean itself. I have to empty the bin. It can never find its way home. I have to place it on the dock. The robot will randomly die. It doesn't matter if it's charged a whole night or a few hours. It's charge is unreliable.
The robot must have every light on to clean. The robot can not handle dark products like a rug. It freaks out. Recently my robot has decided to go in circles until it dies. I can't get any help from iRobot. All they do is tell me to reboot my robot. I'll get a call asking if my issues are fixed. Even when I reply no nothing is better, I'm told I'll call in a few days to see if it's resolved! What really? I don't recommend this company. It's a waste of 1,000 dollars. I plan on buying a Shark robot.
I purchased this machine hoping it would do what it said. Wrong. I found it would never fully charge & when I approached the Co. on this matter I was informed I needed a new battery, which I duly purchased. As I expected this made no difference whatsoever as the machine still only ran for approx. 20 mins before stopping. I contacted the Co. again and was told to send the machine down to them but of course there would be a service charge. Paid this charge. Received the machine back. They said they had tested it & all was ok. Reckoned it ran for 2 hours. Tried charging it for 12 hrs straight. Now runs for 10 minutes then stops & has to be manually re-started then goes over the same floor space as before. Have had to go back to manually washing my large kitchen/dining room floors as I am not prepared to throw more good money after bad trying to get this machine working correctly.
I've had my Roomba for a little over one year. Tried to get it hooked up to my new wifi and no success. I even had my wifi provider turn off the 5 ghz. Leaving only the 2.4 on. After many phone conversations AND waiting over a week for a return call, from iRobot support, I was told "out of warranty, too bad". Buy another one. NOT FOR THAT KIND OF MONEY!
The Roomba would not stay connected to our WiFi and the Roomba cloud. Worked with customer service for almost two weeks (hours on the phone and multiple emails). Customer service continued to blame our WiFi and kept having us try different things all to no avail. Finally we just wanted it replaced..They did not want to replace it...Wanted to elevate the issue which they did 3 times. Currently they are still working on the issue, and since I purchased it through Amazon, I am now packing it up and it goes back tomorrow. NO replacement wanted now! Horrible experience!
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I am very frustrated with my customer support experience. The s9+ is fantastic when it works. I purchased from Amazon and it ran like a champ for the first couple of weeks. Then for some unknown reason it would not function. Maybe my first customer support experience set my expectations too high as the associate was fantastic. He listened to the problem and then sent me a text to video the error. In a matter of moments he fired up a replacement Roomba.
Unfortunately it all went downhill from there. My new Roomba arrived promptly however after switching out batteries and setting up Rosie 2.0, she only made it about 5 feet and stopped, giving me error 31 and telling me to reboot. I feel like I’ve spent the last week crossing my fingers, rebooting and then setting back up to no avail. I gave up today. I was really hoping to avoid switching out batteries and setting up a another Roomba however since error code 31 doesn’t actually seem to exist no matter how frantically I scoured the web, had to break down and call customer support.
The agent listened to the issue and then wanted to do the video thing. Unfortunately this agent didn’t seem to be aware of the work around that allows it to work with iPhone. I don’t think she believed me when I advised this had been achieved with the previous agent and did not seem inclined to investigate further. She indicated that since there was no video option they would have to escalate and someone would get back to me within the next 24 to 48 hours. Keep in mind she was able to verify error code 31 because she heard it audibly. I asked her to escalate at least twice and got nowhere. I was informed that the office was closed and the Supes were not available. I know how this works, they were there but did not want to take the call. Supes don’t leave when they have reps on the phone.
I have a Roomba because I work a lot but enjoy a clean home and scheduling a vacuum daily or more frequently is a wonderful feature. I do not have time to sit on the phone with someone that is not willing to make an effort. Keep in mind I also bought the new M6 but haven’t been able to take advantage of the piggy back feature since Rosie is out for the count. I’ve got poor Mosie on standby. So now I have 2 Roombas that don’t work and apparently I get to sit by the phone for the next 48 hours in hopes that someone from your organization calls me.
All I wanted was another replacement Roomba, I’ve got to sent the original back within 15 days and time is running out. How a video of me pressing a button for 20 seconds and then attempting to clean AGAIN and then getting the dreaded error 31 AGAIN is the only option for first call resolution is beyond me. As I previously advised in this rant the agent confirmed she HEARD the error. I would like this resolved but I’m not feeling hopeful. This is about the 3rd Roomba I’ve had (there was a Neato in there somewhere as well). Just have your team send me a replacement and do something about this iPhone issue. Susan Phone number is **. Email is **.
Do not opt for the 2 day shipping from this company. It's a waste of money! The standard shipping is 6-10 business days and is free. The 2 day shipping is an additional $32.00. I ordered an i7 on Aug 9 2019, that was a Friday and was mid day. So I expected the order to process on Monday the 12th and arrive the Wednesday the 14th... Well it's now the 14th and the order still hasn't left the warehouse! I called to ask why it hadn't left yet when I clearly paid for 2 day shipping. I was told that processing is 2-3 business days and 2 day shipping is 2-3 business days. Hmmm that's not 2 day shipping at all.
I was then told that the order would arrive Wednesday The 21st.. that is 13 days from the time of order, 8 business days not counting the day I ordered it. I was not even offered a refund on the shipping. 2 day shipping, more like 2 week shipping. In this day and age with Amazon offering same day, 1 & 2 day shipping for free and it always gets there on time. This company better get its logistics together and quit charging customers for bogus shipping times!
We have had our iRobot for quite some time. It most certainly does not meet my expectations. First of all, it randomly stops when the bin needs emptying in the middle of a room instead of returning home. Sometimes it does return home. And when it does stop in the middle of the room, it is not because the batteries need recharging. Secondly, it seems a bit dumb on occasions. When it runs into our sofa, sometimes (but not all of the time) it can't seem to figure out that it can't get under it... But it just keeps trying -- and gets stuck and we have to manually move it.
Next: When we empty the bin (when it has stopped in the middle of a room) it can't seem to remember where it has been and goes back over places it has already cleaned. This may be a great product for closed off rectangular rooms with not much complicated furnishing, but it sure is very manually intensive for our home. I know lots of people love this product, but I would not be on that list.
Cannot mop house due to getting stuck. Won't mop house. It takes all day to vacuum due to having to recharge every hour then it forgets where it left off, then it goes back and vacuums where it's already vacuumed. Does not clean for 2 hrs. Has to be recharged x 3-4 to finish house. I'm not sure it doesn't take more charges because when I go to bed I hear it coming off charger and trying to clean again. Get stuck multiple times in cleaning house. Each time Roomba company wants you to buy their virtual wall barriers that are 50 bucks a piece to fix the problem with their equipment, it would take 6 for my house. Roomba does not vacuum dark carpet. Does not clean very good even along walls. Does a poor job of cleaning even with me keeping the bend empty. I called Roomba customer service multiple many times, spent hours on phone with them and they all came to the same conclusion that this is how it operates!!!
We purchased the iRobot mop directly from the vendor's website. We were dissatisfied with the product and wanted a refund. The company first tried to deter us from returning the product by giving us random suggestions of how to make it work differently. We got frustrated when we noticed that they were trying to NOT give us the refund so we simply said we want a refund. The company then told us that our correspondence has exceeded more than a month so therefore we don't get a refund! At best they can try to send us another one. The company swindled us out of our money and we think other's should be vigilant when buying this product.
iRobot Company Information
- Company Name:
- Year Founded:
- 8 Crosby Drive
- Postal Code:
- United States
- (800) 727-9077