iRobot Reviews

Bought Roomba in April and it stopped working in June. I’ve been back and forth with them and they keep saying the same thing over and over. It never changes. It’s absolutely ridiculous. On the phone is no better, the person needs to “escalate” your case, but then it’s back to the same repetitive emails.

I purchased my Roomba 2 years ago. Shortly after the warranty ran out it stopped working. Would no longer connect to WIFI at the house despite multiple reboots. Contacted customer support, was on hold the first time for 30 mins. When someone finally did pick up their accent was so thick I could not understand much. After 10 minutes of trying to understand what she was saying, I asked to be transferred to another agent. She stated I would have to call back because she was not able to transfer me. So I had to call back, waited another 30 minutes because I really wanted to fix the problem. After finally getting in touch with someone that I was able to understand and going through all the steps to fix it, it was determined that it could not be fixed. They offered a small rebate on a new model, ($150 off a very expensive model). Completely not worth spending the amount of money on this item that only last 2 years. Do better.

I purchased an irobot j5 combo in October 2024 for my new home but didn't get it out of the box to use until March 2025 when we moved into the new home. For the 3 months I have "used" it I have had to have a bin replaced, the power cord replaced and the whole unit replaced and still have issues. It has yet to complete a cleaning cycle. Customer service is TERRIBLE! I have tried, phone, email and chat, all terrible. Today I was on chat for an hour and a half and they ended the chat 3 times because of timing out for 5 minutes of no response. Each time I was waiting on the agent to respond or review something I had sent them and yet it ended the chat.

Terrible product and even worst customer service. I bought a J7 after a few months one of the tabs that charges the vacuum got stuck and did not make contact to charge the unit. I contacted iRobot and it took about a week to get a replacement. They sent one out but it broke (same issue with the tab) within 3 months. Total junk. Now I am trying to get help from customer service. They send a list of photo requirement, etc. Way too many hoops to jump through when the problem is known and a replacement is needed. Go to another place to get a robot.

The IRobot Roomba Max 10 is not worth the $1000.00 +. My husband purchased the Max 10 December 2024 as a Christmas gift. The first few months it worked like a dream. Then March 2025 the robot stopped emptying the dirt bin. I called customer service 3 times all three times they had me perform a series of tests and clean different things. Each time I performed everything they asked me to the Max 10 would start its job and when the dust bin would get full it would return "home" to empty the dust bin, and nothing. I would get the failed to empty the bin error message, so back on the phone I go calling customer service.

I purchased iRobot J6 12/18/2024. By the end of January it was no longer working and not charging. I returned it to the store and got a new one thinking this would resolve the issue. The new unit from 02/01/2025 no longer works as of May 2025. iRobot told me the charging ports melted (safety hazard) and it will be replaced by them. They have not replaced it. I have had the same issue with item twice and they do not care at all.

Do not buy this brand! I have had 55 passes with this $1000 vacuum/mop and it stopped working! Little use verified by customer service as they can see the usage. Customer service said I was out of warranty because I was able to get the receipt from the person who purchased the gift for me. If I couldn’t get the receipt then I would have had help. What in the world kind of service is that? Stated they would give me $100 for trading it in for a new one… $100!!! For something that didn’t work for more than 30 days and cost $1000. Find a better brand!

No help from support after spending +$700. Now I have a worthless piece of trash. Look elsewhere and avoid this company at all costs. I wish I could give them ZERO stars. No help from support after spending +$700. Now I have a worthless piece of trash. Look elsewhere and avoid this company at all costs. I wish I could give them ZERO stars.

I had an iRobot 12 years ago, and it was great. In 2024, I decided to splurge and buy the best Roomba i7 and a Braava, both top options available at the time. My frustration is beyond words. Both devices get stuck in every. Single. Cleaning. Cycle. Charging is always faulty. Parts are flimsy and always need replacement. It is unusable at this point.

I purchased the i9 self-emptying iRobot in December 2024 and loved it -- at first. With two dogs, it was very helpful until the charging contact began to sink below the plastic, which prevented our machine from charging. I reached out to customer service March 2025 and had no problems receiving a new one + sent my old one back. I was happy until not even a MONTH later, the same issue occurred again (April 2025). I reached back out to customer service the beginning of May 2025 and it's been three weeks with zero resolution.

I recently ordered a new Roomba (Apr 30) and paid for 2-day shipping. UPS showed a delivery date of 5/7. The order never arrived, and a UPS status update on 5/9 advised the shipper to initiate a claim. During calls with Customer Service I was told I had to (1) wait 7 business days before they could reship, (2) wait until claim is settled by UPS which (a) 1 person said would be a couple of days, (b) another said 2 weeks, and a 3rd said 30 days. They will not reship OR cancel the order and refund my money until the claim is settled. HORRIBLE customer service! They just repeat the same mantra. The only thing that changes is how long it will take for resolution, which apparently increases with every interaction. Takeaway, once you pay them, your money is theirs until they decide to send you the product or issue the refund.

Purchased my 3rd iRobot System in late December, received in January 2025. It is the high-end system, the Max 10. One of their most expensive systems. Thought quality would be great. It quick working at the end of February, completely. I've been trying to get unit replaced for over 2 months now. Several calls and several promises from iRobot to make it good and replace but here it is, May. No customer service, no replacement. Serious inconvenience and I'm the one doing all the work. No gold standard in customer service and more importantly, they don't care.

I bought Irobot J9+ less than a year ago. After a few months, the robot failed. I was sent a new charging station but that didn’t help. I reconnected with service and they asked me to send various information including pictures that I did. This is over 2 weeks ago. They promised to replace the robot but still have not been able to do the same. They are not able to give me a date as to when a replacement can be done. Many phone calls and even connecting with their social media has not helped.

We have been customers and repeat customers of iRobot for years, but this time, we have had the worst experience. Even after jumping through hoops and doing what they ask, being fully disabled, they still will not return the piece of junk we received. This machine scratches the floor and furniture and leaves things that have not been vacuumed or mopped. Our floor looks disgusting now. We now have a 1000k brick that just sits there because they refused to return it.

Does nice job on carpet and floors. I rate it zero 0 for the App. It completed mapping BUT when it runs it goes into OFFLINE mode at some point and is unable to reconnect. We have a small 1800 Sq ft house and NO OTHER Connection issues with Any of the other Online devices. VERY frustrating!! Returning it to store.

Zero Stars. Very poor performance. We purchased a I9 in December of 2024, directly from iRobot. Since then it has been very disappointing. It will not empty, this started with a communication error. After contacting support and having a very difficult conversation with them they sent a new base station, this did not fix the issue. I have been corresponding with a person identified as A, he then stated that this was a software issue, and it would be resolved on a couple of weeks, then it was, "We have not been able to fix the issue," and sent a maintenance kit, so now it is March 21st and nothing from iRobot. Do not buy or trust this product. A total waste of money.

I'm going to keep this short. I replaced my vacuum in November and it has yet to complete one single job without some sort of error. It would appear that unless you are vacuuming a basketball court with absolutely nothing on it, these things are absolutely worthless. I could have manually vacuumed my home dozens of times over in the the amount of time I have spent just troubleshooting this worthless piece of equipment. One might think that after all of these years, iRobot would have figured out how to make these things a bit smarter. One would also be sadly mistaken.

Worst company I've ever dealt with. The vacuum/mop model that I have is a joke. After months of troubleshooting, problems and whatnot I've asked them to compensate me with a better model and they have refused over 20 times I think. I wish zero stars was an option.

I could not say enough bad things about this company if I tried. The products they make are trash and getting assistance with them is harder than finding a needle in a haystack. Our $400 robot stopped working a few months into receiving it. Spent tons of money on new parts, rebooted it, tried ALL the things, nothing fixed it. Spent hours on the phone on hold and video chatting these people to make me try things I already tried. They had me send me vacuum for 'repair.' They kept it for 2 full weeks without communicating with me at all and then sent it back claiming nothing was wrong.

Buy this if you want to receive tons of junk email and enjoy being forced to use an app that requires a 12 character password to perform basic troubleshooting. My Moosoo cost half as much, requires less troubleshooting, gets stuck less frequently, and is more apt to actually vacuum instead of glitch out, when I push the button.

Absolutely the WORST customer support/ service. They love to hang up on you or put you on hold and not come back. I have spent hours on them attempting to get things resolved. iRobot you should be ashamed of yourselves. I hope others read this and purchase their robot elsewhere.

Sad to say that I am now on my fourth IRobot product in two years time. I have two dogs that shed, based on IRobot advertisements, I purchased the recommended vacuum I5. I bought two of them, one for upstairs, the other for downstairs. My floors are all hardwood, there is no carpet. I got so tired of dealing with issues every time I tried to use them. It was one air code after another, the most frustrating thing I’ve ever experienced with an appliance.

I own 2 iRobots and one of them, a 5 Series (Series 595), required replacement of a number of items due to its age and I had carefully selected the respective Parts and ordered on the iRobot.ca website back in November 2024. What I received was partially correct and a majority were incorrect. I have been in touch with Customer Service for the past month and receiving the runaround with various excuses. They have no clue what they are doing and seems to basically try to keep the customer going with blank undertakings. A company such as iRobot who has been one of the pioneers of robotic cleaning, should get their act together, as clearly the competition has crept in and taken over and with this caliber of customer service will not last too long.

Horrible company, has no business being in business. I had an issue with my i5 a few months after getting it. I contacted customer service in September 2024. It took them 2 months to send me a box and label for repair. Finally got it back in January of 2025 and they installed the wrong bin so it is unable to self empty.

The base product is solid. However, I wouldn't buy the Robovac again. The consumables are expensive, $45 for the dual rollers which don't last very long at all. I've had them break after 1 use, sometimes it lasts up to 90 uses. The wet mop braava is nice, I don't use a cleaning solution, just water. Dry mop and wet mop work well to automate cleanup on hardwood floor.

Don’t buy a roomba combo! It is literally a piece of crap that will break and they don’t stand by their products. I spent almost 1,000!!! And it lasted a little over a year and because the warranty only lasts a year they tell you sorry about your luck.

I bought a s9+ to deal with the plethora of pet fur on our floors (3 dogs & 4 cats). Initially the s9+ did alright, but it didn’t take long for it to start acting wonky. Of particular concern is that the iRobot has difficulty returning to the base and docking successfully. Subsequently, the s9+ battery dies and iRobot doesn’t do anything until it is manually placed on the base. The s9+ also will have difficulty removing all the pet fur from the bin, again resulting in an “error” that will cause the vacuum to stop until it is manually cleaned.

I purchased a I five robot a few years ago. It’s giving me nothing but problems and customer care says there’s no way to fix the robot because they don’t have a distribution fix center in Canada so people are going out and spending thousands of dollars on their products and when they break, there’s no way to fix them. I don’t know how the product can be sold without ways for it to be fixed. Don’t ever buy this product or any product from this company.

I own two iRobot Roombas. My current one, an Roomba 900 stopped working when it was about 16 month old. After trying everything online and everything on the tech phone calls it was decided that because it could no longer "store a map', that it no longer worked. There didn't seem to be any other tech options for repair. I was disappointed as my older Roomba works very well. I had to phone in a couple times and chase down the tech department with my emails a little bit but once I was a little more persistent they replaced my Roomba 900 with a Roomba J9+. Peter P, and Jose S and Bryan O were all very helpful. I would recommend Irobot to other as they have stood behind their product.

I have tried for weeks to connect my iRobot to my new homes WiFi. I have spoken and emailed customer service with no help. I have only had my iRobot for a year and have had numerous connectivity issues with no support from customer service whenever I have reached out. Would not recommend product.