iRobot Reviews

I bought a s9+ to deal with the plethora of pet fur on our floors (3 dogs & 4 cats). Initially the s9+ did alright, but it didn’t take long for it to start acting wonky. Of particular concern is that the iRobot has difficulty returning to the base and docking successfully. Subsequently, the s9+ battery dies and iRobot doesn’t do anything until it is manually placed on the base. The s9+ also will have difficulty removing all the pet fur from the bin, again resulting in an “error” that will cause the vacuum to stop until it is manually cleaned.

I purchased a I five robot a few years ago. It’s giving me nothing but problems and customer care says there’s no way to fix the robot because they don’t have a distribution fix center in Canada so people are going out and spending thousands of dollars on their products and when they break, there’s no way to fix them. I don’t know how the product can be sold without ways for it to be fixed. Don’t ever buy this product or any product from this company.

I own two iRobot Roombas. My current one, an Roomba 900 stopped working when it was about 16 month old. After trying everything online and everything on the tech phone calls it was decided that because it could no longer "store a map', that it no longer worked. There didn't seem to be any other tech options for repair. I was disappointed as my older Roomba works very well. I had to phone in a couple times and chase down the tech department with my emails a little bit but once I was a little more persistent they replaced my Roomba 900 with a Roomba J9+. Peter P, and Jose S and Bryan O were all very helpful. I would recommend Irobot to other as they have stood behind their product.

I have tried for weeks to connect my iRobot to my new homes WiFi. I have spoken and emailed customer service with no help. I have only had my iRobot for a year and have had numerous connectivity issues with no support from customer service whenever I have reached out. Would not recommend product.

My i5 began spinning in place the minute it touched a rug, wall, piece of furniture, or for no reason at all. Up until this started happening two weeks ago, the four-month old robot was fine. I contacted customer support and then spent two weeks troubleshooting via email with a nice representative. After doing every fix asked of me, nothing changed. I was told troubleshooting was over and I should buy the device that blocks trouble areas. I said that wouldn't work as that meant I had to block off walls and my floors. The robot will obviously touch walls and floors, that is what a house has. I pointed out something was broken as nothing had changed in the house. The robot would only spin and this was anywhere it had previously vacuumed without difficulty.

Disappointing warranty service for S9+ Roomba. Process took 17 days and 9 email exchanges from November 1 to November 17, 2024. Key issues: slow response times, partial replacement (robot only) when multiple components (battery, base unit) were reported faulty. Warranty service did not fully resolve the problems reported within the warranty period, leaving the S9+ system still non-functional as a whole. Recommendation: only buy iRobot products if you don't care about effective warranty coverage.

We bought the J9 unit in the latter part of March of this year, broke down 4 months later. We had to return it to the "service center" and after several days, they shipped it back to us in worse condition than when we shipped it. Called their "customer service" and was instructed to ship it back to them. Going on week two with no unit nor updates. Called the company several times only to get the scripted apologies for the inconvenience. Avoid this company at all cost unless you just enjoy absolute frustration and getting the runaround. Definitely do not recommend iRobot.

Do not buy supplies or accessories from iRobot! Genuine iRobot extractors (rollers) are being made of a cheaper material and fail quickly. iRobot does not warranty accessories. I ordered two sets of (expensive) extractors for my two Roomba 960s. Both sets failed and became bunched up at the drive end after 12 jobs. This occurred in two different roombas that are always carefully cleaned and maintained. I have never had a problem in the past eight years. These are now worse than the inexpensive generic extractors. Irobot customer service was no help.

I am very dissatisfied with the resolution. I had no problems with my support person Jeimy M. I simply wanted my vacuum to be fixed. Not have to purchase a new one, since this model was less than a year old. While it is true that the original was out of warranty, it was not my fault that the original did not perform as promised. I was very happy with the current J8+ until now. The only was to purchase a new one. Absolutely not. I will be posting my story on social media so that no one else has this issue.

Bought a brand new i3 and it work one time. I was away for a month and when I returned the robot would not work. Call iRobot support who worked with me to diagnose problem and came to conclusion robot was not fixable. I asked if it could be sent in for repairs as store I purchased it from would not accept return. iRobot said unit was not fixable and to discard it. How’s that for the worst support ever.

I purchased an iRobot s9 vacuum. It worked initially then stopped. I didn’t contact their customer service right away due to a death in the family. When I did contact iRobot, their attitude was “too bad, your warranty is now expired”. I spent over $1k for a product that broke right away and then had mediocre customer service.

Product was great until it wasn't. It started making loud noises. Contacted customer support and they helped me with "you need this part. It's not available. Check our other authorized sellers". I waited for 5 months of checking their site weekly until I contacted them again wondering when it would be in stock. This company does not back their product. Let alone do they make the "replacement" parts you actually need. The sad part is we've only had it for a year. And the same model is still being sold on shelves.

J series combo: Vacuum power is good and does a nice job on hardwood floors. The mopping feature leaves something to be desired.. The mop leaves a pattern of stripes on the floor where the spray is applied. The mop sensor often fails to detect that the mop pad is in place and switches to vacuum only. The charging station also has issues, and the charging contacts are small and thin. Often, it fails to make adequate contact and requires manual positioning of the unit and cleaning of the contacts. After a few months, issue came up where the wi-fi failed and the unit had to be replaced.

The Roomba J7 was purchased in February 2023. It was only used for a few months before being packaged back up for a move to a new home. We decided to renovate everything in the new home so we didn't use the J7 as everything was under construction and there were obstacles all over the house. When we finally got everything finished and pulled "Robbie Roomba" back out of the box, he didn't work. I contacted customer service to see where I could get him repaired.

I purchased this Roomba, it consistently has glitches and error codes. The Roomba will not empty into the bin. The bin sensor will not will not recognize that the bag is in the bin. The Roomba is consistently losing connection and not charging on the base, The right base prong melted so the Roomba can’t charge. I called Roomba for warranty work, even though there are consistent issues since the date of purchase, Roomba said that the warranty does not apply and they can only offer me a discount on a new base since the Roomba is out of warranty. I made the mistake of attempting to troubleshoot the issues rather than just returning this piece of junk. Stay away from Roomba brand.

I previously owned an iRobot for 5 years with minimal issues. I upgraded to the combo j9 and it has been a nightmare. We have received 3 replacement robots, 2 replacement docks, with a 3rd on the way. In addition the 3rd replacement robot has been getting repaired for the last 2 weeks. We received the first replacement within a month of purchasing the item. Customer service continues to waste my time without providing an appropriate solution. DO NOT BUY. Spend your money on reputable brands like Miele.

I traded in an 800 series Roomba and thought I was trading up to a new I5. I don’t know if new investors management has acquired Irobot, but the quality of their products has changed immensely in the last five years. I used the I5 one time, and the bin receptacle for trash is so small That it has to be dumped before a room is complete. It is high maintenance. I already had an error 69 and 99 on it. It goes in the same pattern and does not clean the room. I never had these problems with my good old 800 series. I am stunned At the substandard quality these products have taken a turn for. Go with the competitor, you will be disappointed if you trust this brand. Just shows That they demonstrate the increasingly popular business philosophy, which is make products cheaper and charge more for them. I am done with IRobot.

iRobot i5 worked great for 6 months. Then it started getting lost and having trouble finding its home base. Support has been extremely hard to deal with, even though I purchased a warranty policy. I would not purchase another Rumba product.

Do not buy from this company, there is zero customer support. The product is terrible. I purchased a vacuum that was advertised for pet owners and obstacle avoidance, this thing sucks up a dog toy at every opportunity. The replacement parts don’t fit. I have very little good to say. I also find it ironic that it is so difficult to try to leave directly on iRobot site, intentional?

Don't buy this product. They don't Honor their warranty. They'll wait until it runs out Even though you have proof of emails of correspondence. I will be going further up the chain. Stay away from this company. They're a fraud!! They don't stand by anything!! I bought this unit within a couple of months and it started having issues of sealing.

DO NOT BUY FROM THIS COMPANY!!! iRobot may have the worst customer service in the history of customer service. I purchased the S9 along with an extended warranty. The robot is not working properly as it's taking approximately 12 hours to clean my house when it used to take about 4 hours. I contacted customer service and, after sending pictures of the robot, they said the wheels need to be replaced. That was 1 1/2 weeks ago and no wheels have been sent nor have I received any communication from them.

The J9+ combo, priced at almost $1200, was falsely advertised as self-cleaning. This blatant lie, confirmed by iRobot themselves, is unacceptable. The return process has been a nightmare, with the package returned to me despite my request for a refund. This mirrors my negative experience with the S9+ in 2020. iRobot's customer service is appalling, forcing unwanted products onto customers. In contrast, my Roborock Q Revo downstairs works flawlessly, highlighting iRobot's outdated technology. I deeply regret giving iRobot another chance and will share my negative experience with everyone I know. I demand a refund for this falsely advertised product! Avoid iRobot at all costs!

The j9+ would have been my 3rd roomba and I previously loved them. Had even given them positive reviews previously. This series of issues on what is my biggest purchase from them has turned me away though. Their quality and customer service has gone downhill over the past few years. I paid over 1k for the J9+ item and it's accessories. I found it didn't work upon arrival (station had a flashing light and robot could not dock or charge). I called and tried to work with customer service reps, they didn't listen to the feedback given for what the issue was and sent me the wrong part as a replacement. I called back again to try and let them know about the issue and that the station still didn't work. They would not work with me or send me the correct replacement part.

Roomba broke almost immediately, within the first month (a quick google search indicates this has been a known issue for years). One year warranty but customer service is a nightmare. Outsourced, long holds, then advised I have to resubmit via email all the proofs I already submitted when I registered device. I was told I should get replacement part within a week. I submitted that day, the following month I get an email denying it is covered because I didn’t purchase from an authorized dealer, but I did purchase from authorized dealer as evidenced by proofs I’ve submitted twice now. Another hour on the phone to get mansplained why the error on their part was made & promised I’d get the replacement part in 3-5 days…I’m still waiting.

I bought iRobot Roomba j8+. It works fine for a little over 1 year. Then after an automatic software upgrade it just stopped working. There is no way for me to bring it back to previous software version. The customer service asked for $150 for me to send it for them to repair since it’s out of warranty now. It was barely a couple of months beyond the one year warranty. Anyway after about an hour struggling with the support person (Daniel), and after he claiming there isn’t a supervisor for me to talk to at that time, I was finally able to speak to one.

Our C1000 iRobot is stuck on software update. Since there is no manual hard reset when this happens, iRobot say, "Too bad. Buy another vacuum." What kind of company builds a product with no power off switch? They are the ones who pushed out the software update! NEVER going to buy another iRobot vacuum. If there was a zero rating, I would have picked it.

I love having this vacuum and love when it works good and love the aspect and how it cleans out the dirt cup by itself, but it won't clean where you want it to clean, if you try to close a door to the bathroom so it can clean the small area, it will literally bang on the door the entire time until the battery runs out and tries to "get out." I can't put it down anywhere to clean this area because it wants to keep hitting my feet and "refuses" to redirect and clean the area around it. It was "stuck" in the bathroom area and had turned blue like it needed to go recharge but kept hitting the wall and wouldn't go to the charging station. I just pressed the home button and it did NOTHING just sat there, then it started up and literally was going in tiny circles in place while I recorded the fiasco.

I've owned the S9+ and M6 Braava Jet for close to three years now.

The iRobot app consistently fails to connect to my new Roomba i3+, despite exhaustive troubleshooting attempts. Consequently, I have a device with a manual on/off switch that, compared to competitive offerings, is primitive. iRobot's Customer Service and Tech Support have proven incompetent. If you’re in the market for a robot vacuum, I strongly advise researching and investing in a brand with better performance and support.

My son bought me this J7+ Combo for Christmas. Paid $1000. Started have issues about 8 months in with mop not deploying having to reset robot. Now the mop has completely falling off the unit. Followed all directions and kept up with maintenance which is additional money for filters... Mopping pads .. brushes .. roller arms. Called customer service and like previous review offered me only $100 to buy another unit through them. Also wanted me to pay $150 for repair before they would even send a box for return. Even if repaired it would still break in the same amount of time because the "mop pad" under further investigation is held by 2 tiny plastic pieces that fell out the unit when I flipped it over. How long does Roomba expect this to drag across the floor before breaking! I am livid that this is the service you get for $1000. Will never purchase from this company again. No matter how bad you want it this is a warning. Do not Buy! You will be throwing your money away. What a disappointment.