iRobot Reviews

I purchased my Roomba 2 years ago. Shortly after the warranty ran out it stopped working. Would no longer connect to WIFI at the house despite multiple reboots. Contacted customer support, was on hold the first time for 30 mins. When someone finally did pick up their accent was so thick I could not understand much. After 10 minutes of trying to understand what she was saying, I asked to be transferred to another agent. She stated I would have to call back because she was not able to transfer me. So I had to call back, waited another 30 minutes because I really wanted to fix the problem. After finally getting in touch with someone that I was able to understand and going through all the steps to fix it, it was determined that it could not be fixed. They offered a small rebate on a new model, ($150 off a very expensive model). Completely not worth spending the amount of money on this item that only last 2 years. Do better.

I purchased an irobot j5 combo in October 2024 for my new home but didn't get it out of the box to use until March 2025 when we moved into the new home. For the 3 months I have "used" it I have had to have a bin replaced, the power cord replaced and the whole unit replaced and still have issues. It has yet to complete a cleaning cycle. Customer service is TERRIBLE! I have tried, phone, email and chat, all terrible. Today I was on chat for an hour and a half and they ended the chat 3 times because of timing out for 5 minutes of no response. Each time I was waiting on the agent to respond or review something I had sent them and yet it ended the chat.

Terrible product and even worst customer service. I bought a J7 after a few months one of the tabs that charges the vacuum got stuck and did not make contact to charge the unit. I contacted iRobot and it took about a week to get a replacement. They sent one out but it broke (same issue with the tab) within 3 months. Total junk. Now I am trying to get help from customer service. They send a list of photo requirement, etc. Way too many hoops to jump through when the problem is known and a replacement is needed. Go to another place to get a robot.

The IRobot Roomba Max 10 is not worth the $1000.00 +. My husband purchased the Max 10 December 2024 as a Christmas gift. The first few months it worked like a dream. Then March 2025 the robot stopped emptying the dirt bin. I called customer service 3 times all three times they had me perform a series of tests and clean different things. Each time I performed everything they asked me to the Max 10 would start its job and when the dust bin would get full it would return "home" to empty the dust bin, and nothing. I would get the failed to empty the bin error message, so back on the phone I go calling customer service.

I purchased iRobot J6 12/18/2024. By the end of January it was no longer working and not charging. I returned it to the store and got a new one thinking this would resolve the issue. The new unit from 02/01/2025 no longer works as of May 2025. iRobot told me the charging ports melted (safety hazard) and it will be replaced by them. They have not replaced it. I have had the same issue with item twice and they do not care at all.

Do not buy this brand! I have had 55 passes with this $1000 vacuum/mop and it stopped working! Little use verified by customer service as they can see the usage. Customer service said I was out of warranty because I was able to get the receipt from the person who purchased the gift for me. If I couldn’t get the receipt then I would have had help. What in the world kind of service is that? Stated they would give me $100 for trading it in for a new one… $100!!! For something that didn’t work for more than 30 days and cost $1000. Find a better brand!

No help from support after spending +$700. Now I have a worthless piece of trash. Look elsewhere and avoid this company at all costs. I wish I could give them ZERO stars. No help from support after spending +$700. Now I have a worthless piece of trash. Look elsewhere and avoid this company at all costs. I wish I could give them ZERO stars.

I had an iRobot 12 years ago, and it was great. In 2024, I decided to splurge and buy the best Roomba i7 and a Braava, both top options available at the time. My frustration is beyond words. Both devices get stuck in every. Single. Cleaning. Cycle. Charging is always faulty. Parts are flimsy and always need replacement. It is unusable at this point.

I purchased the i9 self-emptying iRobot in December 2024 and loved it -- at first. With two dogs, it was very helpful until the charging contact began to sink below the plastic, which prevented our machine from charging. I reached out to customer service March 2025 and had no problems receiving a new one + sent my old one back. I was happy until not even a MONTH later, the same issue occurred again (April 2025). I reached back out to customer service the beginning of May 2025 and it's been three weeks with zero resolution.

I recently ordered a new Roomba (Apr 30) and paid for 2-day shipping. UPS showed a delivery date of 5/7. The order never arrived, and a UPS status update on 5/9 advised the shipper to initiate a claim. During calls with Customer Service I was told I had to (1) wait 7 business days before they could reship, (2) wait until claim is settled by UPS which (a) 1 person said would be a couple of days, (b) another said 2 weeks, and a 3rd said 30 days. They will not reship OR cancel the order and refund my money until the claim is settled. HORRIBLE customer service! They just repeat the same mantra. The only thing that changes is how long it will take for resolution, which apparently increases with every interaction. Takeaway, once you pay them, your money is theirs until they decide to send you the product or issue the refund.