iRobot Reviews

Absolutely disgraceful company. I have been a loyal customer since 2015, but that ends today. I’ve reached out regarding a replacement for a defective, low-quality robot, only to be told they won't honor the warranty because it was purchased through bank reward points. ​If iRobot chooses to participate in these point programs to sell their products, they should be required to stand behind them. Instead, they use it as a technicality to abandon their customers and avoid replacing their faulty equipment. To make matters worse, they don't even provide a clear or easy way to recycle this "piece of junk" and refuse to provide a box to take it back. ​Do not waste your money on a company that rewards a decade of loyalty with "maintenance tips" for a machine that doesn't work. They are happy to take your money (or points) but will disappear the moment their product fails.

I have had several iRobot vacuums. The last one lasted 6 months before the iRobot would not recognize the bin (for disposal). The bins were out of stock and they wanted me to buy another new iRobot. This is horrible customer service.

I have bought at least 10 Roomba’s since they first came out. Their customer service used to be outstanding. Now they’re absolutely isn’t any. I have a Roomba that said the battery wasn’t working so I ordered a new battery. The new battery did not solve the problem. I went through all the troubleshooting and finally contacted customer service. Customer Service said they don’t have any repair shop anymore in the best they could do was offer me 20% off a new Roomba. I asked to speak to a manager. The manager emailed me his name was Xavier. He said they had a trade in program. They offered me $45 for my Roomba when a new one is almost $700. I am done with Roomba and I highly suggest anybody else do not buy a Roomba for they have no customer service whatsoever anymore.

Lasted 1 year... then can no longer connect. Tried 2 wifi and 2 phones so it's clearly the iRobot's fault. Customer service (probably just AI, despite saying "talking to human") was completely useless and left chat after saying "reset the robot"... which we had already tried 10 times... unfortunately going to garbage. Don't buy this brand.

Hello, My name is Emmanuel. I brought an iRobot Roomba this June 2025 from Best Buy. First couple of weeks the Roomba worked fine. But after a month or so, it acts weird. Rotates in circles, does not go home, even though the area is plain, it says that it got stuck, Disconnects from the internet for every use. I am totally frustrated with this product. Never seen such type of irritating product like this. I can ever write an email to irobot team. If any of the irobot customer services team or employees or sales team see this comment, please contact me. You can find my details in your database. THE WORST PRODUCT I EVER USED

I purchased a Roomba and had nothing but problems. There was only 1 time when the unit charged to 100%. The Roomba service was the absolute worse to deal with. They had no answers and when contacting them everyone had a different answer. My robot would not hold a charge and this was only 2 months old. Roomba suggested everything under the Sun and after trying all their suggestions still did not charge to 100%. It looked like the battery was bad and they wanted me to pay for a new battery in a new robot. I think this was on sale and was sitting around and depleted the battery so it would not charge to 100%. I would NOT recommend buying a Roomba to anyone!

Will never buy another Roomba - I'm on my second one and they are very unreliable when it comes to charging and making contact with base. Lose my internet connection and it's very frustrating when you plan on it cleaning and then it loses its internet connection for no reason.

This without a doubt the worst customer service that I have ever experienced. The reps outright lie to you and tell what they can't rather than what they can do which is nothing. All they want are photos or videos. I just needed a few sensors replaced which an independent source said could be done but no these jerks whined in their little foreign-accented voices that "so sorry we no longer replace or repair sensors or bumpers." However they were going to offer "big discount for new Roomba". What a joke. These people are a rip off. Wish I could rate them 0 stars. BTW I stated that I would pay for the shipping and repairs and the whiny voice was again quick with the fake apology and concern. Bottom line: I now have an expensive piece of junk that no one will repair.

Don’t buy an iRobot. They expect you to save your receipt in order to verify 12 month warranty…. Why register your product and activate it on their site, which I’m sure they can see the serial number and when it was activated. I’m sure they use this tactic to get away without replacing products. I was pregnant and moved during the time I purchase the product. I showed my bank statement showing the charge from Best Buy and now I’m out 1k over the bin sensors not working. I will never purchase their products again.

We purchased our iRobot vacuum/mop in June 2024 with high expectations given the price and reputation of the brand. Unfortunately, after only 16 months of ownership, the mopping function has completely stopped working. We’ve done everything suggested — replaced parts, rebooted the system, and spent several hours on the phone with iRobot customer service — yet the issue remains unresolved. Despite our efforts, iRobot has not provided any real assistance or solution, and instead suggested we purchase a new base for $600, without even confirming that it would fix the problem.