iRobot

Horrible... horrible... horrible experience with this product and iRobot Customer Service. If you were not aware, this product fails miserably on carpets or rugs that have light and dark areas together. The unit is unable to deal with the contrast and your carpet will not be cleaned. You will only discover this shortcoming AFTER you purchase the item. By the time you figure this out, you may no longer be able to return the unit, unless you purchased from Costco. iRobot won't warn you as they don’t want to risk losing your business. This means you need to vacuum by hand, which defeats the purpose of buying one.

I bought the iRobot Roomba 675 thinking that the robotics technology has been advanced in the vacuums. But to my disappointment is not more than an advanced remote control device that doesn't justify the high price. Docking to the charger station is a joke. Sometimes takes an hour to dock. I don't know what technology they are using but apparently, it doesn't work. Also, don't pick up the dust at the corners despite the claim of that the side brushers is for that purpose. It was a failed purchase for me and plan to return it.

My husband purchased a Roomba 614 for me for Christmas this year. Sadly when we tried to set it up it kept giving us a charging error message 1. Roomba troubleshooting and customer service were absolutely 0 help when we called and advised us to take it back to the store we purchased it from. The store was not able to help us as they are supposed to send the faulty ones back to be repaired. After 10 phone conversations to Roomba by ourselves and the store we purchased it from, Roomba will not stand by their product and the store will refund our money. Will not purchase another one from this company and are not able to confirm or deny the vacuum performance due to the fact it never worked.

We purchased 2 iRobot roomba vacuum cleaners at Costco. One for the downstairs and one for the upstairs. The downstairs one ruined the edges of our $24,000 dollar Persian Rug. The one upstairs chipped our hardwood floors. Needless to say, we returned both of them. Buyers be careful.

This is the worst vacuum purchase I ever made. Beware everybody. Do not buy these robotic vacuums. Here’s why... 1. You have to completely clear your floors... electric cords, cat towers, curtains that hit the floor, area rugs. It will get caught, get stuck or completely break the machine. 2. You have to babysit the vacuum. It gets caught and stuck in one place. 3. It never cleans your floors. Sporadic pickups. 4. Your pet's tail can get caught in it. 5. It breaks very easily. 6. Expensive. 7. Marks up your furniture by banging into it. 8. Scratches hardwood floors. 9. Scratches and nicks baseboards. 10. “Placebo effect." Just because you hear a vacuum running doesn’t mean it’s cleaning. Do not buy this defective piece of garbage. It will ruin your house and forget cleaning your floors after 90 min of this waste of a machine that damaged my house. I finally pulled out my Swiffer sweeper vac and did all of it in 30 seconds! Need I say more?!

Beware! Although it works as advertised in sweeping up dust and dog hair it does not seem to have a safety sensor to turn itself off when something goes wrong with it. The front guide wheel got stuck and would not turn. As a result I have visible scratches in 3 rooms of my newly refinished hardwood floors. Heartbroken. Returning my new iRobot Roomba 677 to the store and hoping the company that refinished my floors can repair the damage.

I have had my iRobot for a year now and love it. I have three dogs and three cats and it picks up all the hair. It saves me a lot of time cleaning. I had some problems with mine and the customer service was great. I just emailed them and they got back to me right away. They ended up replacing it. Have nothing but good to say about my Roomba! Great Product and Great Customer Service.

Don't waste your money. At best, it was like asking your kid to vacuum. Roomba just ran over the middle of the room in a random pattern. The dustbin is also ridiculously small, and needs to be emptied after every session. (Although I think they have addressed this with their new docking station) If you have long haired cats or dogs, forget it. The brushes get clogged up after just a few uses, the motor is so weak it doesn't take much pet hair to stall it... and you will spend more time cleaning the brushes than you would if you just vacuumed the floor.

We really love our iRobot 980. It does a great job keeping our floors clean. The only thing I have a problem with is the marks it leaves on my furniture legs. There needs to be a bumper guard on the edge to protect from marking up furniture.

My Roomba was a lot of fun for 3 months. After that it started acting finicky. Customer service sent me some replacement parts that didn't really solve the problem. Then they sent a new battery that didn't solve the problem. Then they sent more parts and nothing worked. I asked if I could return it and they said, "No." So I have a box of Roomba parts that are useless.

I am a gadget freak and have a particular fondness for vacuum cleaners (don't ask). We currently have two regular excellent Shark vacuums, one for each floor. I am the person in charge of vacuuming when we are having guests. (Even if the house was vacuumed a few days ago!!) When my wife asked me what I wanted for my birthday, I told her I wanted to try a Roomba so that I could have "someone else" do my vacuuming duties. And that is what I got.

This experience is in my completely renovated home. (Everything is new except studs in the walls.) This machine has left black marks from the plastic body on all of my white baseboards. I wipe off the body each day, so it is not dirt. All baseboards will need to be repainted. It has also climbed the metal pedestal bases of all my chairs, scratching them to the point that they need to be replaced. (These were new also). I am unsure how the machine is able to do this since it cannot propel over a piece of tortilla chip on the floor. I would advise against ever purchasing this item.

All that I can say is that I am simply amazed. I had serious reservations about spending money on a Roomba 960 but the reviews were all so positive, that I decided to go for it. We have lived in our new single story 2,000 SF home for a little over a year. With a back yard and two dogs the tile floors required daily (and sometimes more) sweeping to remove all the dirt, sand, grass, hair and dust bunnies. I was getting tired of all of the furniture moving and cleaning each and every day and decided to give the robot a try, knowing that I could return same if not satisfied. It arrived only 3 days after placing the order directly from iRobot. I programmed it to do the entire house, (except for the master bed and bath whose door is kept closed at night due to its separate A/C system), at midnight. The bedroom and bath are done independently several times a week during daytime hours.

They don't mention the fact that the vacuum won't clean dark surfaces. It thinks the dark surface is a cliff and they don't allow the cliff sensors to be shut off. I would never have bought this if I had known about it not being able to vacuum black carpet. This is what they said, "Whenever Roomba approaches a dark surface, Roomba can mistake these surfaces as cliffs or drop off and will try to back away from it or eventually stop with an Error 6 code. This is unavoidable, in certain situations we recommend that Virtual Walls be used to confine Roomba to desired areas. We do apologize, but there isn't a way to disable this feature with the cliff sensor. We do understand that the carpet is one of the most important things to be cleaned. We have noticed that some customers increase the lighting by opening windows and adding extra lights etc in the areas that has the dark surfaces are and it worked for them."

We have tried every way to get help repairing our 805 AeroForce unit nothing happens. American English is not used for verbal information... Online info does not seem to exist. Time lost trying to overcome this problem has gone into hours and still no help. Do NOT buy direct from company. Purchase thru COSTCO ONLY. They issue credit and take cleaner back.

I contacted iRobot regarding a Roomba 980 (top of the line model at the time) and how I was having an issue with it no longer working after it ran over a "semi-liquid mass" (dog poop, though I didn't tell them that). Even though I had bought the unit new from an eBay vendor, as opposed to an "authorized vendor", they still replaced an $800 unit no-questions-asked. I just had to pay for return shipping on the damaged vacuum. They were not under any legal obligation to replaced the vacuum because I had bought it from an unauthorized third party, but they didn't question the purchase or the "extreme" circumstances in which it was damaged. Good for them. Good customer service, very honest. Very pleased.

Roomba 980 - While iRobot continues to develop technically somewhat sound products, don't count on their technical customer service to help you in any way. First of all their English is very poor. 2nd they are very poor listeners. iRobot might as well automate their technical support. No difference. Do not connect to their cloud. It is unsafe. Treat their products as disposable and price is all that matters when considering robot vacuums. I should have done more comparisons. They are quick to sell you more parts to throw at a problem, but not technical enough to go beyond a script they are given.

I bought my first Roomba in 2006. It worked great for the first year, and it was a novelty that I was completely taken with. But after the first year, it ran less and less between chargings. iRobot suggested that I replace the battery, which I did for about $49.99 (as I remember). It never ran for more than 50 or so minutes after the replacement, and after a few months began to do strange things, like run around in circles, or go backward & forward in a straight line. When it began to buck (like a bronco!) I contacted iRobot. (And yes... I did clean it after every use & regularly picked out the hair & lint).

Our iRobot Roomba 960 has never worked in the 16 months that we have owned it. Even when brand new, it would never clean the whole house and would die at some point. When I called customer service, I was told that our house is too big and that I couldn't expect it to clean that much area. That's utter nonsense -- the house is only 2750 square feet. Nonetheless, we closed off all areas of the house except the living room, the dining room and the kitchen -- about 1000 square feet and the darn thing still died without recharging.

I bought my Roomba (iRobot Roomba model 891) about 3 weeks ago, and I have used it 8-10 times already on our hardwood floor. My wife noticed that there are scratches, long scratches, a straight line and some are curve and some are round. Especially where the runner were, (I removed the 2 runners in the hallway to wash them, and then I closed all the doors and blocked off the entryway so the Roomba can just clean that area). And that's where my wife noticed the scratches. And then we survey the whole house and my wife was right, there's scratches all over the house (1st floor is all hardwood flooring) from the living room to the kitchen to the family room to the hallway and all the 3 rooms downstairs. They all have scratches (most are straight line scratches, these scratches are hard to see, you can see it in an angle and if light is bright).

I bought a 900 series robot on 2/24/18. It worked for less than a week and started giving error on a part. Of course they took over week to ship such part which was not the issue. I owned an iRobot over 10 years ago. The company has changed and currently has foreign call centers and nonexistent customer service. Today I received replacement 960 robot & may not keep it. It is an expensive item and the company does not seem to care about its poor customer service.

We like our vacuum but she gets stuck under furniture. We do have several virtual walls. It runs out of battery power before it finds home. Sometimes it has a hard time finding home before it runs out of power. Other than the above it is doing very well. It would be nice if we could upgrade without a huge expense as we are a loyal customer.

We bought Roomba 980 14 months ago. It has finally died. There is no service for it. It must be replaced. iRobot/Roomba is offering $100 off another Roomba 980. Fail. We paid $999 for Roomba and after 12 months we had already replaced the filter and extractors 10 times at $69. 2 months ago, the left wheel died, so we bought a new one for $29. The day the wheel arrived, the cleaning head died, costing another $59. A week later, the battery died! That was $79. The "better" battery cost $99, but we opted for the one that came with our unit. The same day the battery was installed, the charger died! Another $59! 2 weeks ago, the fan motor, costing us another $15. During this time of continual breakage, extractors were replaced another 2 times and the filter once.

It does a great job on level ground and really keeps the dust and pet hair cleaned up. It is a bit loud if you are on the phone, etc. For a small machine used daily it really helps with light cleaning!

Bought a $600+ Roomba and only used a few times in past two years. The sensor was broken. The tech engineer said it's not repairable but I can pay $320 to get a replacement one. Why I pay another $300+ to buy a poor quality product? This is ridiculous.

After just over 2 years, my iRobot Roomba 700 series started giving me the ‘brush cleaning’ error. I maintain my Roomba well. It opened up the casing and gave it a clean. Eventually I became an expert in disassembling and reassembling my Roomba as I opened and cleaned everything (including gears, sensors and every part I could remove)! Eventually I contacted iRobot via chat where it was recommended that I buy a new cleaning head, which I did. I assembled it when it arrived and still, no dice. It wouldn’t clean longer than 10 minutes and was doing it in weird cleaning patterns and then errors out again. I once again contacted iRobot customer service and the rep called me at home to help. It was recommended that I needed to replace the robot now far out of warranty.

I am disabled, pushing a vacuum on most days is not feasible. The Roomba makes keeping my floors and home clean without injuring myself. The only issue are corners which I need to sweep since my version does not get into them as well. I have a long hair dog so I need to empty the bin after each cleaning since the collection space is small.

The vacuum moves about fairly regularly, but skips a number of spots. It takes the machine about four times as long to vacuum as it would if I were using a regular one myself.

My dogs love to chase it. Quiet and efficient. Not bad on energy usage and not hard to use. Picks up pretty good and easy to clean. Definitely would recommend for any household.

This cleaner makes vacuuming easy! I set my Roomba down in the middle of the room, close the door and come back later to find it all clean. It's great for carpet, wood floors, and tiled areas. I have to make sure I empty the container after each cleaning, but other than that, it is hassle-free. It sure beats pushing a heavy cleaner around the room. It will go under the dresser and zips in and out around the room until all is clean. It makes a deetaldeedee! sound when all is clean and it is through.