iRobot Roomba

If I could give a negative rating I would! The expensive iRobot Roomba worked for little over a year, after purchasing a new battery, the Roomba stopped working all together. Customer service does not help you fix the Roomba, they offer 25% discount on a new one, which I think it's their marketing strategy, to sell more product. It is the biggest scam I've ever had. The Roomba cost over $600 which I purchased from Bed Bath & Beyond, another $50 for a new battery, over all this $650 vacuum cleaner worked about 1 year and half and customer service over the phone did not care at all. I wish I have read these reviews before my purchasing. Please do not spend your money on this piece of junk! Mine is ready to go in the trash.

Buyer beware (my experience -- long), July 21, 2017. By. This is a general review for the iRobot Roombas and not a specific model. IRobot does NOT have a repair center to fix a broken Roombas. If your Roombas will no longer work after warranty the best they will do is offer a discount on a replacement Roomba. My story: in 2008 I purchased the top model at that time. After 4 months of use or less than 12 uses, we found we were moving and after cleaning the Roombas and removing the battery I packed the Roomba. Due to unexpected circumstances the Roomba ended up in storage. It worked perfectly when I packed it.

I'm beginning to dislike our Roomba. I think they are best suited for a square room. Ours is not, it very open and the Roomba wanders from one room to the next, down the hall, under the dining room table and gets hung up on the chair legs and it never shuts off. It must be looking for its docking station and can't find it. That's because it's down the hall in another room going around in circles. The virtual wall does help but I'd need 5 or 6 of them to keep it confined to where I want it. It can get out of the living room by going under the couch and out the back, which it does. I made a test today by putting it in a small room with the door closed. It ran for over an hour and a half and never did shut off. Again I think it was looking for its docking station so I guess it must be moved from room to room too. The room was cleaned though. I'm thinking of sending it back to Amazon. It's not suited for our house. BTW... the dog doesn't like it either.

In theory, great idea. Who wouldn't love an automatic vacuum cleaner that cleans for you and you never have to think of doing it on a regular basis? However, this thing is terrible and such a headache. Before it turns on, I have to literally go from room to room removing any possible small items it may get stuck on. I have to close all the kids rooms b/c they have so many small toys that would demolish the roomba. I have to close my room off b/c I have too many cords from charging devices that might get sucked up and render the roomba useless.

Very expensive product that doesn't live up to its worth. It takes more time to clean the overpriced piece of crap than it does to vacuum manually. Don't waste your money on this worthless pile of junk. I gave mine away for free and the recipient had the same review. Said it sucked even for a gift. Roomba blows and sucks at the same time!

Roomba 650 - We purchased our Roomba about 18 months ago. We have dark cork flooring throughout the house so you can see every speck. Roomba has been a godsend. No problems except the occasional eating of iPhone lightning cords. I empty the bin and clean off the brushes every two days or so. Had a wheel module fail at month 14: diagnosed and ordered new one. Customer service was VERY polite and helpful during this process. Am now replacing the brushes when I noticed all the negative reviews here. I would recommend this product to anyone with the caveat; you have to maintain it. When this one finally dies we'll get another as a second!

This is the opposite of a cleaning robot. My carpets might get spotless, in one area, but as Roomba sits and bumps against all possible objects, while dragging every possible object it encounters; shoes, wires, papers, ANYTHING... What I really want to know is who is liable when Roomba pushes its way into a closed room and proceeds to shred sensitive financial papers that may have been on the floor of said closed office.

I'm glad that my review was seen over 70,000 times. I hope that it has helped other consumers diverge from purchasing iRobot. Here is a current update. I have disposed 2 of the iRobots - they were just taking space and I put them in the garbage. I have 1 iRobot left and the batteries I have last about 1.5 to 3 minutes max regardless how long I charge the unit for. I spoke to the iRobot customer service and as usual very insensitive to the client's problems. They said that I need to spend more money and buy more batteries or a new iRobot. These operators must be trained to strictly get more money out of us consumers and no other help or support is provided. Both my wife and I are very disappointed and I explained to the company about all the problems we had with the multiple units we have had.

A few years ago, I had my first robotic vacuum cleaner, a roomba. Can't recall model number but suffice to say it lasted less than 2 years. Customer service at that point confirmed it was not repairable. I had used it maybe 20 times, if that. This year, I gave it another try with a scooba. Same story, lasted less than 2 years and I have used it even less than the roomba before.

After 3 years of light usage and I do mean light, I got the infamous error code 9. The book says to hit the bumpers 20 times to clean the sensors. This didn't work so I called the customer service line. Their standard line was, "Well if you cleaned the bumpers we can't fix it. So you will need to buy a new unit." They offered me a core unit, no battery or aux equipment for $150. I sent an email asking for more ways to troubleshoot the problem but they are standing firm, no fix just replacement. And because I registered the machine at purchase I get a 15% discount. Nice going iRobot, you got me, at least I got 3 years usage out of it. I will not replace it with a Roomba. I will never buy anything from iRobot again and I don't recommend you buying their products.

I am having a problem with my iRobot Roomba 650. I called customer service. Their representatives are the most not customer oriented people. I purchased the robot at Bed, Bath, And Beyond on January 2015. I lost the receipt and I have purchased it with a gift card so I can't pull out the receipt. Anyway, iRobot customer service insists to get the receipt and not willing to provide me a service without a physical receipt... Who keeps receipts in those days? Why to put more bumpers in front of customers face instead of trying to help them under the warranty agreement?!

I purchased a Roomba 870 in March and have been very happy with the results. With 2 kids, 2 dogs, and 2 cats, I program it to clean the living room and entryway every single day. Then, when I get home in the evening, I run it in another room as well - so it sees heavy use. When it was about a month old, it stopped charging on the base - it was completely dead. iRobot sent me an all-new 870, all components. It has worked like a charm for almost 8 months now with no issues. We recently updated our living room area run to a thick shag, which Roomba will not run on. It stops after about 10 seconds. To be fair, I cannot manually vacuum this shag rug with my Dyson upright either. I have to put on the hose attachment and use that occasionally on the area rug. Most of the floor is still wood, and I still use the Roomba daily.

Over a 12 month period I purchased 4 Roombas, in the 500 series. First one quit working, no help form Support. I tried to replace the battery, and stripped out the screw holding the plastic in place. That one is dead. Then bought another one, which seemed to clean ok, it just would not pay attention to the virtual walls. Bought a 3rd one at Sam's, which never cleaned the entire room. It ran through a tad bit of water, quit working. I cannot get Roomba to equitably fix this. I think I need a new motherboard for each of them, but iRobot refuses to sell me any or to offer any repairs. What they did offer was to sell me robots for $200 each. Really? I think I can sell them for parts and get about that much for the old ones. I think I will investigate a Shark or Dyson instead. That's over $500 for them, and nothing is working. I loved the first one, but the dog baptized it, and apparently any amount of moisture is a death knell. Too bad! I don’t think I will be getting any more. Too expensive a lesson. And from what I read on here, Roomba does not care.

Roomba 870 - The robot does not hold a charge long enough to regularly complete cleaning of living and dining room areas. It routinely is found dead in the middle of the floor in need of a charge. Irobot has replaced modules, charging station, etc., but problem continues. I'm concerned about what this will cost me once the warranty runs out.

I own an iRobot Roomba 500 series (pet series) automated vacuum. It is less than two years old and has NOT seen any severe or heavy usage. I only have one dog. I kept getting error messages time you clean the brushes. I went on the iRobot site and found a video that showed exactly what mine was doing. Then it said that I would need to call their support number. I assume that they have seen this problem many times. This assumption is based on the fact that they had a video describing the problem, and the customer service rep who I called went right into a script where she basically blamed it on the fact that I had a dog. Seriously? They were surprised that I had a dog? Why would I ever buy the "Pet series" if I didn't have a pet? This is obviously a design flaw. They said they have totally redesigned the brushes and then they told me that I would have to pay $50 to get them. I asked why I would have to pay to fix a problem that was an obvious design flaw. At that point, the customer service rep immediately gave me a 15% discount and free shipping. Discount and free shipping aside, this is a total rip off. This is them asking me to pay for their design flaw. It should be free.

I have a 2-year-old 500 series Roomba that I cannot find a place to get it repaired. It runs for about 2 minutes & says "clean brushes." This has been done every time it stops & nothing is on the brushes which, by the way, are newly replaced brushes, along with another new battery. Now the new problem is it won't dock at the charge station at all. Do I have any recourse at all? Does anyone know where I can send it for repair? I just spent over $100.00 on this thing & hate to throw it away.

I have had problems with iRobot systems and customer service for several years. I have bought about 4 different robots and all of them only worked for a couple of weeks to a maximum of 3 months. iRobot does not have a repair center therefore they make their clients troubleshoot this poorly engineered vacuums over the phone.

I am astounded that Colin Angle, as the CEO of a large consumer products manufacturer, would not list an email address so that he could receive emails from his customers. Perhaps, it is because of the point of view engendered by an engineering background that puts things ahead of human beings. When my Roomba 560 began to whine and thump, despite regular careful cleaning after only five months of use, I called Customer Service and was told I needed to replace the brush assembly. When I mentioned that one user on a complaints website mentioned that to clean the 560 thoroughly, the brush assembly has to be removed, the customer service rep told me that iRobot discouraged such a disassembly so I did not do it.

I purchased an iRobot Roomba 535 brand new from Woot.com in March of '09. About six months after the warranty expired, the Roomba started malfunctioning with the "9 beep error." This is a very well-documented error for this particular model (the 500 series) as evidenced by over 200 posts here: **. Same as the other complaints below regarding this model, I also attempted the "fixes" listed on the website to fix the issue, but to no avail. iRobot stated that there is no way to repair it. I only have to buy a new one for $150. What's a real kicker here is that iRobot refuses to offer an extended warranty for the replacement. I can understand that this is barely out of warranty. However, because this is such a well-documented design defect, I believe that my Roomba should be repaired free of charged or replaced with a non-defective model.

Vacuum used only a few times even though purchased mid-December 2008--kept it charged up Only used in a small area basically for surface carpet cleaning. Went to use it October 2010 and all it does it spin around in a circle, error message 9 beeps. Bumper is sticking. I already had taken it apart to clean it several times. Customer service told me the same thing as in the manual and to use an air compressor to clean it. It turns on, spins around and then stops and beeps-- uh-oh and then 9 beeps. I will not fix itself. Why are these items still allowed to be sold and why is HSN selling them knowing there are issues with these items?

I join the ranks of thousands of others who have had problems with their product after a short period of use. My Roomba was used about 12 times over the course of 2 years and the battery went punk. The company said to go punt essentially. I'm out of $300.00.

I bought the iRobot in July of 2008. The iRobot Roomba only worked once and stopped working. Make a long story short, I have called the call center about 5 times and nothing has been done. The reps don't speak well English at all. They tell me they can't transfer me to a supervisor or manager because they are not available and it takes about 45 minutes to get a rep on the line and another 45 min to an hour for them to understand what you’re calling about. I was suppose to get a new Roomba and to this day I don't have one. I was supposed to get pieces to fix my Roomba and I had to call 3 times before they actually sent them. My Roomba still does not work. They don't get back to emails or phone calls. Don't buy a Roomba. Not worth the money.

I bought a NEW Roomba 560 from an eBay seller. I register the product in the manufacturer site and the site says it's covered under warranty until November 2009. When I contacted the manufacturer's customer support about a battery issue, they are saying that the item is NOT covered under warranty since it's bought from eBay. They are pointing me to a policy section in their site to show me that it's their policy. If that was their policy, they shouldn't be saying that it's covered under warranty in the registration page. The customer service people are not ready to listen. They keep telling me that the item is not under warranty and there is nothing they cannot do about it. If they found a discrepancy in registration and their policy, they should be taking the responsibility and honoring what is posted in the registration form.

Our Roomba would work for 2 minutes, then stop again and tell us to clean and inspect the brushes. We were given instructions (for the wrong product) to return the Roomba. We sent the entire machine back including the dust bin because those wrong instructions didn't mention it. Recontacted Cust. Support on 12/19/08. They acknowledged that the wrong return instructions were sent and promised to send us the dust bin. On 12/31/08 we received the dust bin. Then, Roomba wouldn't charge. Now we find out they shipped the new Roomba without the battery! Those faulty instructions hadn't mentioned to keep the battery either. We were told 7-10 more business days before we receive the battery!

I bought a Roomba Vacuum and there is nowhere to get the thing serviced so anyone who buys this product and has a problem is just out. The public should be warned that you cannot have this product serviced anywhere. I spent $300.00 on each one and now me and my mother and my daughter are all just stuck with junk. Something should be done. I would never buy another product made from this company.

Roomba 560 series comes with 2 virtual wall / lighthouses. Both of them stopped working. They are still under warranty. I notified iRobot customer service. They have been very non-responsive. I have made contact with over 10 people and only hear from them once, maybe twice and their replacements want to start all over rather than just reading the records. One of the wall/lighthouses works intermittently.

I purchased a Roomba Discovery 4210 almost three years ago but have used it only 20 times or so. I also purchased one of the more original models and used it no more frequently. I had to purchase a new battery for the old model because it stopped retaining a charge after only 10 to 20 uses. The Discovery model recently stopped working after only a few minutes and the battery will not recharge. I have a total usage between the two batteries of 20 to 40 times. The company represents that you will get hundreds of uses from the battery with proper usage.

We purchased a Roomba Discovery SE floor vac robot in December 2004. It worked extremely well, cleaning all floor surfaces thoroughly and getting into the corners. It even goes under the furniture where I usually would not clean. It performs at every bit as well as advertised. When it was 5 months old one of the wheels stopped turning. It was replaced. It took over a month to get the replacement. Emails to the company were not answered. Phone inquiries were answered only by a machine that put me on hold for a long time while a recorded advertisement replayed, interspersed with messages that told me how important I was to them. The replacement worked for a week or so then stopped. I had to ship it to the company.

December 2004 bought a Roomba Discovery from this Company. #1Roomba lasted a month then stopped working. They sent me a new one and # 2 lasted a few months then stopped. They sent me #3 which never worked at all. Then sent me # 4 which worked for several months and now has stopped work.