iRobot

The battery is getting old and needs replacement, wanting a good one we buy from iRobot. What a mistake, they no longer stock the replacement for older units, and charge you a $100 for a later model battery that doesn't charge in your previously perfectly working machine. A normal clean indicator light has a soft glowing pulse to the light, mine now blinks quickly. NEITHER of the 2 technical service guys knew that is a trouble light, and require counting to diagnose the problem. Technical services have been moved to Latin America, they are clueless. Look like original battery is on Amazon for 20 bucks, hope it works. You pay a premium for Roomba's, no longer worth it!

Loved the machine but then it quit charging and told me I needed a new battery. I ordered a new battery from the company and installed it and still the same error message that it's not charging and to get a replacement battery. I am going to order from a different company since I cannot get any response from iRobot.

After literally years of thinking how great it would be to get a Roomba, I finally buckled and bought an i7. I might as well have burned my money. In short, this thing has not worked properly since day 1.

This robot is completely useless, the navigation is terrible, it doesn't know where it is half of the time, I've seen it bang in a wall for 30 seconds in a row before deciding to turn around and finally giving up. When it works, it doesn't even clean correctly and takes over 2 hours for something I can do in 15 minutes. And the customer "service" is the worst, completely useless, same as the robot. Buy Roborock instead, cheaper and it works great.

There’s features about this vacuum that I really love and appreciate, like the automatic empty. It’s my favorite because it can take as long as a month before having to replace a bag. When you do replace it, it has a plastic slide down cover over the fill hole which makes it wonderful for containing dirt and dust as you just toss the bag in the trash. The bags are a very heavy fabric material and excellent quality. The scheduling feature is also great. Plus being able to send it to specific areas that may need attention is also helpful.

Roomba malfunctioned a few seconds after leaving the base because it encountered a chair. I can’t remove all furniture from the house each time I need it to vacuum. I have been on hold with “customer care” with some extremely obnoxious repeat tones for 20 min. Obviously there isn’t going to be great service. Very dissatisfied!

I returned the items on time in December. For some reason, I was refunded only half of the cost after almost three weeks of waiting. Today is almost the end of March and I have not been returned the rest. Almost every week I get a standard response from them: "An unexpected system error was encountered. We have escalated the system issues to our Technical Management support team to process a credit for the order number ** on your behalf". I have never encountered such terrible customer service in my life. They should to rename their department to customerUNcare. It feels like iRobot.com is a scam website. Unfortunately, I will not use products from iRobot because of this attitude to customers, and I do not advise others.

I regret spending my >$1k hard-earned money on Roomba iRobot s9. The company is hyped, but the products are subpar. Regretfully, no-name Chinese robots for $100 from Alibaba are better products. Robot vacuums suppose to save time, but iRobots don't. Roomba just doesn't have the expertise in AI. They fake AI with some mid-20th-century workarounds, but this is not the same. Hence Roomba robots are dysfunctional, and you will spend your life supervising these vacuums like a bunch of misbehaving toddlers. Get a cheap robot vacuum on Amazon and spend the saved 90% of your money to enjoy life. Thank me later.

Where do we start! Basically there isn’t any, every time I have called in you can tell it is scripted, (we will get in touch within 24 to 48 hours.) we bought the 4yr extended warranty but didn’t actually get it but we got confirmation e-mail but were never charged so wife bought the 2 year on the app by accident, so we have been asking to cancel it and buy the 4yr, now check it out we want to spend more money but they won’t refund the other which they say has been approved, they just keep saying THEY (who the hell is THEY) can’t get that answer either, so anyway I call every Saturday or Sunday at opening time otherwise you can’t get through,

I bought a robot from iRobot directly on October 21, 2021 and decided to return it without opening it. I called their customer care. It took several calls just to have them send me a return label. After I finally got it returned to them, it took several calls for them to say that they would send me a refund even after they admitted that they received the product back. It is three months later and I'm still waiting. They said they gave me a refund but my credit card was never credited. They have since closed my case. I'm having to reopen a case with them. I've almost given up hope of getting my money back. NEVER buy directly from them. You will be out a good deal of money with nothing to show for it if you need to return an item.