iRobot

We have looked at these for a while and asked all the questions. We dropped the hint and got the Roomba 980 for Christmas. Well... it cleans some rooms really well. So far it has never found the master bedroom on the same floor on the same level. When we get home, we have to go look for it as it is usually dead somewhere. Our home is only 1500 Sq ft on the one floor and it does not last long enough to clean it. What happened to "it will run until the battery is low and then find its way back to the base to recharge". They also said it would return to base to recharge and then finish cleaning on it own. Well ours does not do that. We were also told you can use the app to mop and clean the rooms. No. It only tells you where the unit has been. Only the $1400 i7 unit will allow you to tell what rooms to clean. We asked if we could return it to upgrade to the unit that does what we were told initially.

It's taken 3 days to go thru the returns process to get our Roomba replaced due to a recurring error 15 message that prevents the device from working, then they tell me to expect my replacement device in 10 business days. What a rip off. Wouldn't recommend the Roomba to anyone. David.

I have had this for 30 days and it is getting worse every day. Now it runs for about 5 minutes then returns home. It runs a routine about 3 times and starts flashing. It is fully charged, its bin is clean, it is just not doing the job anymore. Very disappointed.

When you call them for a we phone the only talk to one person. No escalation. No manager. And they have no clue of when they give you a refund. You have to wait up to 30 days. What a joke. You would think they would do better than this. I will not buy another product from them because of it.

BUYER BEWARE. S9 flagship breaks after 6 months. They sent 3 replacements. All malfunctioned out of the box. MY SAME ISSUE ALL OVER AMAZON REVIEWS BBB AND CONSUMER REPORTS. Mine has red ring of death. Multiple errors on each new/refurbished replacement. Not to mention overpriced wearable items. Was a huge fan for the convenience. Now it's an overpriced inconvenience. Just vacuum yourself or hire a maid monthly. It's cheaper or comparable in price.

While the i7 worked initially, it requires weeks of learning to fully map your house. After three weeks I started to experience issues with the i7 not automatically docking or charging. When I contacted customer service they convinced me the i7 was still learning my house, and this was normal. After weeks the situation never improved and now I’m stuck with a $900 vacuum that doesn’t want to charge and is out of the 30 day money back guarantee. I believe the i7 technology is flawed. While iRobot offers to send me a replacement unit, they will not refund my money or extend their 1 year warranty. Why would I want another i7 if it’s unreliable and doesn’t hold up to their companies product commitment. Save your money, don’t buy from this company.

We have owned the i7 with docking station less than 3 months. The robot is out of control. I noticed all the issues right away in person but my husband didn't seem to believe me because he was believing the mapping app (that's complete bs). Right away the robot was extremely fast and loud! When I say fast I mean fast. It never slowed down. It hit walls, furniture and cabinets full force. Everything the item hit is damaged. I'm a stay at home mother so I see this vacuum so called clean. The robot is all over the place. It never fully cleans a room or goes in a line, but on your phone it shows a completed room. We have a very open concept home. The robot can not clean itself. I have to empty the bin. It can never find its way home. I have to place it on the dock. The robot will randomly die. It doesn't matter if it's charged a whole night or a few hours. It's charge is unreliable.

I purchased this machine hoping it would do what it said. Wrong. I found it would never fully charge & when I approached the Co. on this matter I was informed I needed a new battery, which I duly purchased. As I expected this made no difference whatsoever as the machine still only ran for approx. 20 mins before stopping. I contacted the Co. again and was told to send the machine down to them but of course there would be a service charge. Paid this charge. Received the machine back. They said they had tested it & all was ok. Reckoned it ran for 2 hours. Tried charging it for 12 hrs straight. Now runs for 10 minutes then stops & has to be manually re-started then goes over the same floor space as before. Have had to go back to manually washing my large kitchen/dining room floors as I am not prepared to throw more good money after bad trying to get this machine working correctly.

I've had my Roomba for a little over one year. Tried to get it hooked up to my new wifi and no success. I even had my wifi provider turn off the 5 ghz. Leaving only the 2.4 on. After many phone conversations AND waiting over a week for a return call, from iRobot support, I was told "out of warranty, too bad". Buy another one. NOT FOR THAT KIND OF MONEY!

The Roomba would not stay connected to our WiFi and the Roomba cloud. Worked with customer service for almost two weeks (hours on the phone and multiple emails). Customer service continued to blame our WiFi and kept having us try different things all to no avail. Finally we just wanted it replaced..They did not want to replace it...Wanted to elevate the issue which they did 3 times. Currently they are still working on the issue, and since I purchased it through Amazon, I am now packing it up and it goes back tomorrow. NO replacement wanted now! Horrible experience!