iRobot Reviews

Lasted 1 year... then can no longer connect. Tried 2 wifi and 2 phones so it's clearly the iRobot's fault. Customer service (probably just AI, despite saying "talking to human") was completely useless and left chat after saying "reset the robot"... which we had already tried 10 times... unfortunately going to garbage. Don't buy this brand.

Hello, My name is Emmanuel. I brought an iRobot Roomba this June 2025 from Best Buy. First couple of weeks the Roomba worked fine. But after a month or so, it acts weird. Rotates in circles, does not go home, even though the area is plain, it says that it got stuck, Disconnects from the internet for every use. I am totally frustrated with this product. Never seen such type of irritating product like this. I can ever write an email to irobot team. If any of the irobot customer services team or employees or sales team see this comment, please contact me. You can find my details in your database. THE WORST PRODUCT I EVER USED

I purchased a Roomba and had nothing but problems. There was only 1 time when the unit charged to 100%. The Roomba service was the absolute worse to deal with. They had no answers and when contacting them everyone had a different answer. My robot would not hold a charge and this was only 2 months old. Roomba suggested everything under the Sun and after trying all their suggestions still did not charge to 100%. It looked like the battery was bad and they wanted me to pay for a new battery in a new robot. I think this was on sale and was sitting around and depleted the battery so it would not charge to 100%. I would NOT recommend buying a Roomba to anyone!

Will never buy another Roomba - I'm on my second one and they are very unreliable when it comes to charging and making contact with base. Lose my internet connection and it's very frustrating when you plan on it cleaning and then it loses its internet connection for no reason.

This without a doubt the worst customer service that I have ever experienced. The reps outright lie to you and tell what they can't rather than what they can do which is nothing. All they want are photos or videos. I just needed a few sensors replaced which an independent source said could be done but no these jerks whined in their little foreign-accented voices that "so sorry we no longer replace or repair sensors or bumpers." However they were going to offer "big discount for new Roomba". What a joke. These people are a rip off. Wish I could rate them 0 stars. BTW I stated that I would pay for the shipping and repairs and the whiny voice was again quick with the fake apology and concern. Bottom line: I now have an expensive piece of junk that no one will repair.

Don’t buy an iRobot. They expect you to save your receipt in order to verify 12 month warranty…. Why register your product and activate it on their site, which I’m sure they can see the serial number and when it was activated. I’m sure they use this tactic to get away without replacing products. I was pregnant and moved during the time I purchase the product. I showed my bank statement showing the charge from Best Buy and now I’m out 1k over the bin sensors not working. I will never purchase their products again.

We purchased our iRobot vacuum/mop in June 2024 with high expectations given the price and reputation of the brand. Unfortunately, after only 16 months of ownership, the mopping function has completely stopped working. We’ve done everything suggested — replaced parts, rebooted the system, and spent several hours on the phone with iRobot customer service — yet the issue remains unresolved. Despite our efforts, iRobot has not provided any real assistance or solution, and instead suggested we purchase a new base for $600, without even confirming that it would fix the problem.

Beyond disappointed! I purchased an iRobot i3P.O. self emptying vacuum, as an upgrade after our Eufy vacuum had been so amazing with our three dogs & two humans tracking in nature & causing messes. I was excited for the larger chamber & the self emptying feature, convinced this would make keeping our floors clean, even easier. After spending what I now consider WAY TOO MUCH MONEY!! I'm sorry to say the iRobot has done nothing but give us issues from day one. It is unreliable & constantly has issues, the first repeated one being that it wouldn't dock properly & the battery would run out.

I have had the machine for about a year and half and have had constant issues. The motor died right before my one year warranty expired. They sent me parts thankfully but I have had ongoing issues with it not connecting to the Internet or other errors. I do not recommend d this product.

Bought Roomba in April and it stopped working in June. I’ve been back and forth with them and they keep saying the same thing over and over. It never changes. It’s absolutely ridiculous. On the phone is no better, the person needs to “escalate” your case, but then it’s back to the same repetitive emails.