iRobot

I love my Roomba and am so impressed with iRobot's customer service. I have a dog that sheds SO much and having the iRobot has provided much needed relief. I used to have to get out my vacuum for a major cleaning every day due to all the hair on the floor. Now, I run the Roomba daily and will only get out the big vacuum about once a week. It's been so helpful. No, it's not perfect, but it definitely does a great job at grabbing dust/dirt and dog hair.

I have had my iRobot for a year now and love it. I have three dogs and three cats and it picks up all the hair. It saves me a lot of time cleaning. I had some problems with mine and the customer service was great. I just emailed them and they got back to me right away. They ended up replacing it. Have nothing but good to say about my Roomba! Great Product and Great Customer Service.

We really love our iRobot 980. It does a great job keeping our floors clean. The only thing I have a problem with is the marks it leaves on my furniture legs. There needs to be a bumper guard on the edge to protect from marking up furniture.

I am very frustrated with my customer support experience. The s9+ is fantastic when it works. I purchased from Amazon and it ran like a champ for the first couple of weeks. Then for some unknown reason it would not function. Maybe my first customer support experience set my expectations too high as the associate was fantastic. He listened to the problem and then sent me a text to video the error. In a matter of moments he fired up a replacement Roomba.

Do not opt for the 2 day shipping from this company. It's a waste of money! The standard shipping is 6-10 business days and is free. The 2 day shipping is an additional $32.00. I ordered an i7 on Aug 9 2019, that was a Friday and was mid day. So I expected the order to process on Monday the 12th and arrive the Wednesday the 14th... Well it's now the 14th and the order still hasn't left the warehouse! I called to ask why it hadn't left yet when I clearly paid for 2 day shipping. I was told that processing is 2-3 business days and 2 day shipping is 2-3 business days. Hmmm that's not 2 day shipping at all.

We have had our iRobot for quite some time. It most certainly does not meet my expectations. First of all, it randomly stops when the bin needs emptying in the middle of a room instead of returning home. Sometimes it does return home. And when it does stop in the middle of the room, it is not because the batteries need recharging. Secondly, it seems a bit dumb on occasions. When it runs into our sofa, sometimes (but not all of the time) it can't seem to figure out that it can't get under it... But it just keeps trying -- and gets stuck and we have to manually move it.

Cannot mop house due to getting stuck. Won't mop house. It takes all day to vacuum due to having to recharge every hour then it forgets where it left off, then it goes back and vacuums where it's already vacuumed. Does not clean for 2 hrs. Has to be recharged x 3-4 to finish house. I'm not sure it doesn't take more charges because when I go to bed I hear it coming off charger and trying to clean again. Get stuck multiple times in cleaning house. Each time Roomba company wants you to buy their virtual wall barriers that are 50 bucks a piece to fix the problem with their equipment, it would take 6 for my house. Roomba does not vacuum dark carpet. Does not clean very good even along walls. Does a poor job of cleaning even with me keeping the bend empty. I called Roomba customer service multiple many times, spent hours on phone with them and they all came to the same conclusion that this is how it operates!!!

We purchased the iRobot mop directly from the vendor's website. We were dissatisfied with the product and wanted a refund. The company first tried to deter us from returning the product by giving us random suggestions of how to make it work differently. We got frustrated when we noticed that they were trying to NOT give us the refund so we simply said we want a refund. The company then told us that our correspondence has exceeded more than a month so therefore we don't get a refund! At best they can try to send us another one. The company swindled us out of our money and we think other's should be vigilant when buying this product.

I used 4 Roomba until now and 2 of them still working. But Roomba 800 series is most awful. Poor quality. The trash bin is the biggest problem. I changed 2 already. What is more, the back frame is broken also and Amazon charged $79.99. I am considering to change parts? As if so, the total spare parts costs more than $200.00 But my old 5/6 serious still working, without any replacing. I hate 800 serious. I just wonder who stupid guy designed 800 series? Or he intended to do so, just let our customers buy parts often?

At first I like the i7 because of its novelty and the ability to do a pretty good job vacuuming. However my Roomba constantly got stuck and clogged and it just wasn’t suitable for the floor plan of my house. My house is a little bit older and therefore not an open floor plan and it had plenty of room divisions and it was difficult for the Roomba to learn how to map the house. In addition the company says you have 30 days to return the item, and I did return mine three weeks in.