iRobot Reviews

J series combo: Vacuum power is good and does a nice job on hardwood floors. The mopping feature leaves something to be desired.. The mop leaves a pattern of stripes on the floor where the spray is applied. The mop sensor often fails to detect that the mop pad is in place and switches to vacuum only. The charging station also has issues, and the charging contacts are small and thin. Often, it fails to make adequate contact and requires manual positioning of the unit and cleaning of the contacts. After a few months, issue came up where the wi-fi failed and the unit had to be replaced.

The Roomba J7 was purchased in February 2023. It was only used for a few months before being packaged back up for a move to a new home. We decided to renovate everything in the new home so we didn't use the J7 as everything was under construction and there were obstacles all over the house. When we finally got everything finished and pulled "Robbie Roomba" back out of the box, he didn't work. I contacted customer service to see where I could get him repaired.

I purchased this Roomba, it consistently has glitches and error codes. The Roomba will not empty into the bin. The bin sensor will not will not recognize that the bag is in the bin. The Roomba is consistently losing connection and not charging on the base, The right base prong melted so the Roomba can’t charge. I called Roomba for warranty work, even though there are consistent issues since the date of purchase, Roomba said that the warranty does not apply and they can only offer me a discount on a new base since the Roomba is out of warranty. I made the mistake of attempting to troubleshoot the issues rather than just returning this piece of junk. Stay away from Roomba brand.

I previously owned an iRobot for 5 years with minimal issues. I upgraded to the combo j9 and it has been a nightmare. We have received 3 replacement robots, 2 replacement docks, with a 3rd on the way. In addition the 3rd replacement robot has been getting repaired for the last 2 weeks. We received the first replacement within a month of purchasing the item. Customer service continues to waste my time without providing an appropriate solution. DO NOT BUY. Spend your money on reputable brands like Miele.

I traded in an 800 series Roomba and thought I was trading up to a new I5. I don’t know if new investors management has acquired Irobot, but the quality of their products has changed immensely in the last five years. I used the I5 one time, and the bin receptacle for trash is so small That it has to be dumped before a room is complete. It is high maintenance. I already had an error 69 and 99 on it. It goes in the same pattern and does not clean the room. I never had these problems with my good old 800 series. I am stunned At the substandard quality these products have taken a turn for. Go with the competitor, you will be disappointed if you trust this brand. Just shows That they demonstrate the increasingly popular business philosophy, which is make products cheaper and charge more for them. I am done with IRobot.

iRobot i5 worked great for 6 months. Then it started getting lost and having trouble finding its home base. Support has been extremely hard to deal with, even though I purchased a warranty policy. I would not purchase another Rumba product.

Do not buy from this company, there is zero customer support. The product is terrible. I purchased a vacuum that was advertised for pet owners and obstacle avoidance, this thing sucks up a dog toy at every opportunity. The replacement parts don’t fit. I have very little good to say. I also find it ironic that it is so difficult to try to leave directly on iRobot site, intentional?

Don't buy this product. They don't Honor their warranty. They'll wait until it runs out Even though you have proof of emails of correspondence. I will be going further up the chain. Stay away from this company. They're a fraud!! They don't stand by anything!! I bought this unit within a couple of months and it started having issues of sealing.

DO NOT BUY FROM THIS COMPANY!!! iRobot may have the worst customer service in the history of customer service. I purchased the S9 along with an extended warranty. The robot is not working properly as it's taking approximately 12 hours to clean my house when it used to take about 4 hours. I contacted customer service and, after sending pictures of the robot, they said the wheels need to be replaced. That was 1 1/2 weeks ago and no wheels have been sent nor have I received any communication from them.

The J9+ combo, priced at almost $1200, was falsely advertised as self-cleaning. This blatant lie, confirmed by iRobot themselves, is unacceptable. The return process has been a nightmare, with the package returned to me despite my request for a refund. This mirrors my negative experience with the S9+ in 2020. iRobot's customer service is appalling, forcing unwanted products onto customers. In contrast, my Roborock Q Revo downstairs works flawlessly, highlighting iRobot's outdated technology. I deeply regret giving iRobot another chance and will share my negative experience with everyone I know. I demand a refund for this falsely advertised product! Avoid iRobot at all costs!