IRobot is a technology company that specializes in autonomous robots that clean inside and outside the home. Designed with ease and performance in mind, their products include four Roomba vacuum models, two Braava mops and the Mirra pool cleaner.
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I spent 800+ on a j7+ and after 11 months and 25 days it stopped working. Raised a complaint, took it to the local tech support and they took 2 weeks to reply that it was dead. Since they took 2 weeks, it's now out of warranty and I have nothing to do but buy a new one if I want to. The worst purchase experience I could ever imagine. I literally used it 164 times.
Marketing toward pet owners is a major iRobot practice. It’s meh with regard to pet hair. Its technology is good, but doesn’t excuse the lack of any ability to clean. It’s supposed to be first and foremost, a vacuum, yet it’s seriously awful and not worth its cost, even discounted. Neato brand (even an old one) outperforms it by a factor of at least 10. Severely disappointed!
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I'm a longtime iRobot customer, I still have the 760 model working very well. My scooba 450 lasted about 7 years without changing a single part. Now this I4 crap just gave me a headache. I bought this garbage a year ago. As of last week, the infamous error 26 has been telling me I should spend around $86 on a clean head model part. In addition to the constant filter and brush changes... The worst thing is that I bought one for my mother at the same time and yesterday it started to give the same error as mine. What has changed in the iRobot production line for them to drop so much in quality?
I received a Roomba as a gift Christmas of 2021. We moved 9 months later and did not hook our Roomba up in our new place until December. It did not work. We were away in January, so did not call until the beginning of February. The service tech was thorough and could access my Roomba online. His assessment was that the Roomba was probably toast and there are no repair sites in Canada. He said if we wanted we could try a new battery at a discount (batteries are $135 U.S. on the website) but no guarantee it would work. The other option was for us to trade it in for a new model. Our trade in value would be a non-negotiable (his words) $50. So my family paid over $500 for a product that lasted 9 months. I'll never buy this brand again and I will spread the word to others to stay away from this brand.
No hard copy user manual, Youtube product instructions inaccurate. Telephone help line ... poor English instruction. Small serial print, model print on unit. Requires maintenance after each usage. Not recommended.
I purchased both items listed above. Both were defective out of the box. The J7 was replaced after it smeared a solid cat crap ALL over my house w/in 3rd of use. They confirmed the unit showed multiple camera and docking errors. The M6 couldn’t be used because of a broken top & elec. cord that didn’t fit. Customer service replaced the j7 & I returned the m6 but had to follow-up repeatedly for the refund to actually be processed on their end and fight with them to provide the compensation for the hrs of cleaning which they initially offered (minimally) upon my request because the escalation team decided not to honor what was previously offered.
They claim they did good because they replaced/refunded the items - even though the defect was their error. And I’m still left without a product I wanted. Their escalation team, who are in a position to help, would not reply to my questions despite repeated requests and turned what could have been a simple fix into a convoluted mess which has now lasted over a month so far. I would never choose iRobot again. It’s not worth the time I invested cleaning, calling, returning and following up.
I got an i4 vacuum with base. Initially I had a part that wasn’t working so they replaced it right away. However, after just a few months, the vacuum stopped working altogether. I got a “communication” error. I was told that I needed a replacement and that it was under warranty BUT that they had no stock to replace it and had no timeframe for when they would have stock.
It’s been two months and still have my broken vacuum with no estimate on when mine will be replaced. When I’ve experienced this in the past, I would receive one that was of the same value but not this company. I checked the warranty to see what timeframe is listed for replacement under the warranty and there is some legal statement about replacing it in a “commercial reasonable period of time” meaning they have whatever time period they want to replace something under warranty (or a year in some companies). I’ve never received such horrible service for a warranty before.
Bought it from QVC about a week and half ago. So excited about it because of the great deal I was getting price wise. Got it yesterday. Hooked it up today and it was really simple to set up. That was great! But then oh so very disappointing when it didn’t suction. All it did was collect dirt and dander and hair all over the body of it. I called the customer help line and waiting an hour when initially the wait time was seven to ten minutes for a customer rep to attend to me. Nobody ever answered my call. I’m pretty good at trouble shooting and am always eager to find the problem if I can, especially if it’s something I did wrong. I’m confident I set this up completely and correctly and in the end I ended up receiving a defective robot. What a let down! Purchase at your own risk. Make sure you don’t throw out your boxes that it came in. This is a big financial purchase so beware! And shame on QVC for endorsing. My bad all the way around.
Terrible vacuum!! It barely works and won’t dock itself 90% of the time. Usually, I start it when I leave for work in the morning. Before I even get to work it has already had some type of error so it stops vacuuming. It gets stuck in the middle of the room on absolutely nothing then it runs out of battery because it wasn’t on the dock all day. When I get home, I can’t start it because the battery is dead so I put it on the dock to charge. It gets just enough battery to turn on then it undocks itself and just sits next to the base until it dies again, it’s ridiculous. When I’m home on the weekends and I run it I literally have to fix it 20-30 times before it will complete the whole house. Waste of money for sure!
iRobot Case Number: **
Purchased in Nov 2021. Failed August 2022.
Messaged online to Customer Support and got a response after 1 month. Thereafter no further response. Tried to call many times on ALL their Customer Support number. Announcement said wait time is more than half an hour. Waited 2 hours & got no response. Asked for call back several times and got no response. So it seems like a $349 ripoff.
iRobot author review by Sandy Baker
iRobot is an American robotics manufacturer founded in 1990. The Roomba is one of several autonomous cleaners made by the company.
Advanced technology: iRobot continues to improve its Roomba vacuums to clean more effectively.
Convenient cleaning: The Roomba is an autonomous vacuum robot that docks and recharges itself between cleanings.
Prevents jams: Brushless extractors help prevent tangles that can jam most vacuum cleaners.
Responsive navigation: The Roomba responsive navigation technology helps it clean houses of all sizes and shapes.
Scheduled cleaning: Owners can program the iRobot Roomba to clean their homes on a preset schedule.
iRobot Company Information
- Company Name:
- Year Founded:
- 8 Crosby Drive
- Postal Code:
- United States
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