iRobot Reviews

I own 2 iRobots and one of them, a 5 Series (Series 595), required replacement of a number of items due to its age and I had carefully selected the respective Parts and ordered on the iRobot.ca website back in November 2024. What I received was partially correct and a majority were incorrect. I have been in touch with Customer Service for the past month and receiving the runaround with various excuses. They have no clue what they are doing and seems to basically try to keep the customer going with blank undertakings. A company such as iRobot who has been one of the pioneers of robotic cleaning, should get their act together, as clearly the competition has crept in and taken over and with this caliber of customer service will not last too long.

Horrible company, has no business being in business. I had an issue with my i5 a few months after getting it. I contacted customer service in September 2024. It took them 2 months to send me a box and label for repair. Finally got it back in January of 2025 and they installed the wrong bin so it is unable to self empty.

The base product is solid. However, I wouldn't buy the Robovac again. The consumables are expensive, $45 for the dual rollers which don't last very long at all. I've had them break after 1 use, sometimes it lasts up to 90 uses. The wet mop braava is nice, I don't use a cleaning solution, just water. Dry mop and wet mop work well to automate cleanup on hardwood floor.

Don’t buy a roomba combo! It is literally a piece of crap that will break and they don’t stand by their products. I spent almost 1,000!!! And it lasted a little over a year and because the warranty only lasts a year they tell you sorry about your luck.

I bought a s9+ to deal with the plethora of pet fur on our floors (3 dogs & 4 cats). Initially the s9+ did alright, but it didn’t take long for it to start acting wonky. Of particular concern is that the iRobot has difficulty returning to the base and docking successfully. Subsequently, the s9+ battery dies and iRobot doesn’t do anything until it is manually placed on the base. The s9+ also will have difficulty removing all the pet fur from the bin, again resulting in an “error” that will cause the vacuum to stop until it is manually cleaned.

I purchased a I five robot a few years ago. It’s giving me nothing but problems and customer care says there’s no way to fix the robot because they don’t have a distribution fix center in Canada so people are going out and spending thousands of dollars on their products and when they break, there’s no way to fix them. I don’t know how the product can be sold without ways for it to be fixed. Don’t ever buy this product or any product from this company.

I own two iRobot Roombas. My current one, an Roomba 900 stopped working when it was about 16 month old. After trying everything online and everything on the tech phone calls it was decided that because it could no longer "store a map', that it no longer worked. There didn't seem to be any other tech options for repair. I was disappointed as my older Roomba works very well. I had to phone in a couple times and chase down the tech department with my emails a little bit but once I was a little more persistent they replaced my Roomba 900 with a Roomba J9+. Peter P, and Jose S and Bryan O were all very helpful. I would recommend Irobot to other as they have stood behind their product.

I have tried for weeks to connect my iRobot to my new homes WiFi. I have spoken and emailed customer service with no help. I have only had my iRobot for a year and have had numerous connectivity issues with no support from customer service whenever I have reached out. Would not recommend product.

My i5 began spinning in place the minute it touched a rug, wall, piece of furniture, or for no reason at all. Up until this started happening two weeks ago, the four-month old robot was fine. I contacted customer support and then spent two weeks troubleshooting via email with a nice representative. After doing every fix asked of me, nothing changed. I was told troubleshooting was over and I should buy the device that blocks trouble areas. I said that wouldn't work as that meant I had to block off walls and my floors. The robot will obviously touch walls and floors, that is what a house has. I pointed out something was broken as nothing had changed in the house. The robot would only spin and this was anywhere it had previously vacuumed without difficulty.

Disappointing warranty service for S9+ Roomba. Process took 17 days and 9 email exchanges from November 1 to November 17, 2024. Key issues: slow response times, partial replacement (robot only) when multiple components (battery, base unit) were reported faulty. Warranty service did not fully resolve the problems reported within the warranty period, leaving the S9+ system still non-functional as a whole. Recommendation: only buy iRobot products if you don't care about effective warranty coverage.