iRobot Reviews

I bought Irobot J9+ less than a year ago. After a few months, the robot failed. I was sent a new charging station but that didn’t help. I reconnected with service and they asked me to send various information including pictures that I did. This is over 2 weeks ago. They promised to replace the robot but still have not been able to do the same. They are not able to give me a date as to when a replacement can be done. Many phone calls and even connecting with their social media has not helped.

We have been customers and repeat customers of iRobot for years, but this time, we have had the worst experience. Even after jumping through hoops and doing what they ask, being fully disabled, they still will not return the piece of junk we received. This machine scratches the floor and furniture and leaves things that have not been vacuumed or mopped. Our floor looks disgusting now. We now have a 1000k brick that just sits there because they refused to return it.

Does nice job on carpet and floors. I rate it zero 0 for the App. It completed mapping BUT when it runs it goes into OFFLINE mode at some point and is unable to reconnect. We have a small 1800 Sq ft house and NO OTHER Connection issues with Any of the other Online devices. VERY frustrating!! Returning it to store.

Zero Stars. Very poor performance. We purchased a I9 in December of 2024, directly from iRobot. Since then it has been very disappointing. It will not empty, this started with a communication error. After contacting support and having a very difficult conversation with them they sent a new base station, this did not fix the issue. I have been corresponding with a person identified as A, he then stated that this was a software issue, and it would be resolved on a couple of weeks, then it was, "We have not been able to fix the issue," and sent a maintenance kit, so now it is March 21st and nothing from iRobot. Do not buy or trust this product. A total waste of money.

I'm going to keep this short. I replaced my vacuum in November and it has yet to complete one single job without some sort of error. It would appear that unless you are vacuuming a basketball court with absolutely nothing on it, these things are absolutely worthless. I could have manually vacuumed my home dozens of times over in the the amount of time I have spent just troubleshooting this worthless piece of equipment. One might think that after all of these years, iRobot would have figured out how to make these things a bit smarter. One would also be sadly mistaken.

Worst company I've ever dealt with. The vacuum/mop model that I have is a joke. After months of troubleshooting, problems and whatnot I've asked them to compensate me with a better model and they have refused over 20 times I think. I wish zero stars was an option.

I could not say enough bad things about this company if I tried. The products they make are trash and getting assistance with them is harder than finding a needle in a haystack. Our $400 robot stopped working a few months into receiving it. Spent tons of money on new parts, rebooted it, tried ALL the things, nothing fixed it. Spent hours on the phone on hold and video chatting these people to make me try things I already tried. They had me send me vacuum for 'repair.' They kept it for 2 full weeks without communicating with me at all and then sent it back claiming nothing was wrong.

Buy this if you want to receive tons of junk email and enjoy being forced to use an app that requires a 12 character password to perform basic troubleshooting. My Moosoo cost half as much, requires less troubleshooting, gets stuck less frequently, and is more apt to actually vacuum instead of glitch out, when I push the button.

Absolutely the WORST customer support/ service. They love to hang up on you or put you on hold and not come back. I have spent hours on them attempting to get things resolved. iRobot you should be ashamed of yourselves. I hope others read this and purchase their robot elsewhere.

Sad to say that I am now on my fourth IRobot product in two years time. I have two dogs that shed, based on IRobot advertisements, I purchased the recommended vacuum I5. I bought two of them, one for upstairs, the other for downstairs. My floors are all hardwood, there is no carpet. I got so tired of dealing with issues every time I tried to use them. It was one air code after another, the most frustrating thing I’ve ever experienced with an appliance.