iRobot

I have an older model and, in the past, I spent hours every couple of months trying to get it running consistently. I eventually gave up - until I retired. I thought I might now have the time to spend to get it running again... I was encouraged to see a statement on the iRobot opening screen about lifetime support for their products. Not true as they claim I need a new battery but that the battery is not made any longer - so I would have to buy a new machine. Not going to happen!!!!

I purchased IRobot's top of the line vacuum (S9 Series that empties the bin itself) on Nov 27 2020. It did not work right away. Their call in support line is good but all they do is STRING you along - BEWARE of this. They said they would send out a part to fix it - they sent a cheaper vacuum instead. I immediately asked for a full refund and I followed their refund policies 100%. I have sent both vacuums back - thank goodness I have the tracking numbers. It is now Feb 11th 2021 and when I called last week they said they can see my e-mail but my file is totally empty/inaccessible?? I asked for a supervisor callback and they said within 3 business days - it is now 4 business days and no callback. Scam company if you have issues - BUYER BEWARE.

I had ordered a Roomba 675 from iRobot online, on 30th November 2020. The next day I saw one available at Costco, bought that unit and called iRobot to cancel my online order. iRobot informed me that they could not cancel my online order but asked me to return the item as soon as I received it from their warehouse and that I would be issued a refund. I returned the item unopened, the very day I received it from the warehouse; in fact within a few hours of receipt of the item. iRobot acknowledged that the item was received.

iRobot used to be the best support on the planet... Today they don't want to honor warranties by making customers "prove" device is bad before issuing an RMA return! iRobot no longer accepts basic troubleshooting before returns. They require VIDEO of robot and pictures of defect. On top of proof of purchase! Issue is website does not allow MP4 MOV or any other video format uploads and email attachment size is too big. You must make video online access-able i.e. Youtube and send them a video link. Right?!!! ** iRobot is banking on majority throwing in the trash. TOO MUCH TROUBLE to replace a $199 device! Very bad business practices.

On December 12, 2020, I ordered the iRobot as a Christmas gift and when I checked to see the status of the order was being shipped it indicated that the order was on backorder. Therefore, on December 16, 2020 I called customer service to cancel the order as it was not going to reach here in time. The ticket number I was given is **. At the time of my call I was assured that the order was cancelled. I did not at the time of this call get charged for the order on my credit card. After cancelling my order with IRobot on December 16, 2020, I attended at Canadian Tire and purchased the Roomba i7 for $903 including taxes, and I have the receipt to prove that I purchased. The gift is still with my family.

I purchased the iRobot to reduce the amount of sand in our home as we live in Florida. The product worked great...for a while. At approximately 1year from purchase, I noticed the iRobot was not cleaning all rooms. I wanted to "remap" the iRobot but, am unable to do so. The only way I am able to get the iRobot to clean missed rooms is to "block in" the area and actually "force" the iRobot into this area. I was told that items that would cause disruption would eventually cause the iRobot to do this. Doesn't help with the cleaning app that I used to start the iRobot while I am offsite. If a shoe, a rug or any other item knocks the iRobot off its course... after a while, the paths will change. Summary: I paid $200+ for a cleaning tool that actually lasted 1 year. Don't buy this product unless you do a lot of investigation into the remapping processes of your model.

We have used an old 500 series iRobot to clean our downstairs area overnight for many years. It worked perfectly. On the basis of our experience we decided to upgrade to a new 976 model. There are serious problems. The 976 will not work during the night. Worse still there is nothing in the sales literature to warn you of this. Unlike competitor products that work at night, the new iRobots such as the 900 series and Roomba® i7+ and i7, ones that use a camera are.... not fit for purpose.

I have had the WORST customer service with iRobot. I ordered a Roomba in November. I had it for a couple of weeks and got a more expensive 1 so that it would go over my carpet. It did not work, and when I called customer service, they said it was because of the color and height of my carpet. I processed a return and sent it back. The return was received by their warehouse on November 23. I have called 5 times now asking for a status on my return. Each time, I am told a different time frame on when I should expect my refund, and to call back after that time runs up if I still don't receive it.

Owned a Roomba 960 for a couple of years now. It seems that the more it's used, the STUPIDER it gets.

I recently purchased an S9+ bundle for my parents for Christmas to help with cleaning their home during the pandemic. The S9+ arrived and after its first run, started getting stuck every 2 feet, reporting "Error 31". I contacted customer service to look how to resolve the issue, and was quickly informed that given that the warranty was "void". They could not replace the unit. I inquired what steps I could take to have it repaired and was promptly informed "we currently do NOT repair the S9+ and since the warranty is void, there is nothing we can do for you". I don't understand how a company can get away with taking customers' money (1500 USD paid), and then have the serenity to simply leave them hanging out to dry without even trying to work to a compromise or solution for a customer willing to pay for repair. Their robot vacuum is a bad product, and their customer service is garbage. Stay away.