iRobot Reviews

I love having this vacuum and love when it works good and love the aspect and how it cleans out the dirt cup by itself, but it won't clean where you want it to clean, if you try to close a door to the bathroom so it can clean the small area, it will literally bang on the door the entire time until the battery runs out and tries to "get out." I can't put it down anywhere to clean this area because it wants to keep hitting my feet and "refuses" to redirect and clean the area around it. It was "stuck" in the bathroom area and had turned blue like it needed to go recharge but kept hitting the wall and wouldn't go to the charging station. I just pressed the home button and it did NOTHING just sat there, then it started up and literally was going in tiny circles in place while I recorded the fiasco.

I've owned the S9+ and M6 Braava Jet for close to three years now.

The iRobot app consistently fails to connect to my new Roomba i3+, despite exhaustive troubleshooting attempts. Consequently, I have a device with a manual on/off switch that, compared to competitive offerings, is primitive. iRobot's Customer Service and Tech Support have proven incompetent. If you’re in the market for a robot vacuum, I strongly advise researching and investing in a brand with better performance and support.

My son bought me this J7+ Combo for Christmas. Paid $1000. Started have issues about 8 months in with mop not deploying having to reset robot. Now the mop has completely falling off the unit. Followed all directions and kept up with maintenance which is additional money for filters... Mopping pads .. brushes .. roller arms. Called customer service and like previous review offered me only $100 to buy another unit through them. Also wanted me to pay $150 for repair before they would even send a box for return. Even if repaired it would still break in the same amount of time because the "mop pad" under further investigation is held by 2 tiny plastic pieces that fell out the unit when I flipped it over. How long does Roomba expect this to drag across the floor before breaking! I am livid that this is the service you get for $1000. Will never purchase from this company again. No matter how bad you want it this is a warning. Do not Buy! You will be throwing your money away. What a disappointment.

I bought an iRobot Roomba J7 for $1k 18 months ago. The bumper reported as stuck and the device would no longer work. When I called they told me it was unrepairable without ever evaluating the product and offer me a $100 credit. 18 months old and paid $1k. Terrible service and product. The customer service organization will not contact you via phone and it takes 72 hours for a response. Absolutely no attention to customer needs. Stay away from this company.

Started with buying the i4+.. That thing broke within 4 months. Takes them 3 week to try and repair it.. Still waiting -.- Then I tried buying the newest J9+.. Yea.. This thing broke within 2 months... What a JOKE!! Called customer service 3 times now.. And they keep having me go through the exact same troubleshooting steps that I explained I have done already with the previous 2 customer service reps.. Each time I have to be on the phone with them for over an hour... Still under warranty, but they refuse to just replace it.. Instead, hey, wait another month or so before you get to test the robot again and see if it works.. And if not.. Back to the cycle of wasting time!!

I bought an i4 3 years ago but only used it for 8 months after which I moved. After moving I never plugged it in again due to having multiple floors so it was easier to use a regular vacuum. I recently pulled it back out and when I tried to connect it got stuck on "updating" so I called customer service, even though the machine is still fully functioning and has only 8 months of use I am told it is no longer good because of an updating issue - it cost me CAD 800$ at the time of purchase so basically $100 a month of actual use. I was told there was nothing they could do for me - I was offered a 75$ voucher but then told it was only valid in the US (I am in Canada) and there was no special price they could give me but there would be a sale on the site next month. I would have paid to fix it which I would have much preferred, but apparently, there is no fixing this issue which is horrendous for the environment. I am extremely upset and disappointed with the whole experience and will not be purchasing from this company again.

This company is horrible. I called a bunch of times, e-mailed several times to try to resolve my problem and they do nothing!!!! Bought a product, it is not working, and they refuse to replace my product that is under warranty. What about my customer rights? Totally outrageous.

Worst product and service, both models broke 2 months after warranty (1 year) and don't sell parts. Won't replace or fix. Now own $2000 paper weight. You suck, what a rip off. Hope this company goes under.

I own the Roomba S9+, Braava, and Roomba J7. They have generally performed well though they get stuck quite a bit. However, the Roomba S9+ managed to knock over a pitcher full of water (to keep the Christmas tree moist) onto itself. By the time we discovered it, the main circuit board had failed. I had the S9+ set for gentle object avoidance (no banging and pushing).

My inquiry to their customer service team was a simple one on December 2nd. We recently replaced our carpet, our i7 Roomba was leaving debris behind. I submitted pictures to show what was happening. I asked if there was a setting that could be changed to adjust for carpet height. I received an email that they would get back with me in two days. It’s been a week and a half. On Saturday, I sent another email referencing the case #. So far Crickets, I have to say I will not be purchasing another IRobot in the future.

The worst customer service that I have ever dealt with. I purchased several products from them, but in general, none of the product works well, in addition, the battery of two pieces of equipment died within the 1st year, I ordered another battery for my iRobot vacuum cleaner in May 2023 and received a battery that was manufactured in 2018, which means the manufacturer sent me the 5-year-old battery.

Having owned multiple IRobot vacuum cleaners in the past 10 years, I empirically can attest that the vacuum does damage to baseboards, furniture legs, and anything that it rubs against with its 4-5 inch profile. A guest at my house would know we use a iRobot vacuum cleaner merely by visualizing the 4-5 inch high worn pattern created by the vacuum throughout the house on all objects it navigates around. BE ADVISED! I resorted to placing soft felt on the vacuum to minimize the abrasive contact that is inherent in its use. One would market an improvement in this otherwise useful device by preventing this occurrence from happening to everyone purchasing an iRobot.

The list of issues is too long to put it here.... There were mapping errors, problems with emptying the bin, problems with the batteries etc etc etc... Now the clean base contacts were not working and didn't charge the robot. But since it took so long to identify that the warranty meanwhile expired and Roomba doesn't want to replace it... They told me that I get 15% discount on a new clean base but it is cost me too many nervs already so I will just throw this thing to the garbage and buy something more reliable.

I called to discuss if there was a new product to replace the useless brushes on the i7. Even a small bit of dog hair causes the brushes to break in two. The woman just kept saying “it’s the environment”. Just rude. Of course it’s the environment. The product was advertised for pet hair my old iRobot works so well and the service use to be so good. Too bad this company has sunk so low.

Had this ** for less than 12 months before the service code 26 popped up. Disassembled the unit to only find out it was clean as a whistle, meaning no debris. Sent iRobot an email to CEO, but no response. I would never buy an iRobot vacuum or product ever again. Over-priced piece of junk and looks cool for a few months and then dies out. Good luck if you are thinking of buying one, I certainly would not if I had the option again.

I sent a request to iRobot requesting them to please enhance your website allowing customers to administer their devices and update online maps instead of having to use the iPhone app. The customer service representative responded in an email "...we do not accept or consider creative ideas, suggestions, or materials other than those iRobot has specifically requested. Accordingly, we must request that you not submit or send any original creative materials, including but not limited to submissions of suggestions, ideas or concepts related to current or future products or business ideas."

I would not recommend it. I barely used the I3. For a small house we do not use that often. It keeps breaking till it went out of warranty and they refused to do anything about it. I feel it is a waste of money. They refused to extend my warranty.

iRobot did a bait & switch when I ordered the I- 4 EVO roomba. Wirecutter review had Amazon & IRobot having the same Prime day sale. I choose to go with IRobot so I would have a future account for replacements. Their delivery was quick, but they sent a cheaper model I - 4 that connects to wifi, instead of the EVO that self empties. I'm 70 yrs. old, not technology minded and have a bad back. It would have been great to get what I ordered, so I wouldn't have to continue to bend over to empty roomba. Now I have the hassle of returning product, and the disappointment in a USA company that I thought had a good reputation.

I've had my S9+ for 6 months and it has never been able to finish a job. Error after error. I feel like I am spending more time babysitting the Roomba than it would take for me to vacuum with a regular vacuum. Have had error 8, error 1010, multiple other errors, or it just stops and can't find its way back. I e-mailed iRobot and the support person said maybe it was the filter that was dirty, so I changed the filter, then it ran for 2 minutes and died again. He said error 8 meant that the blower was bad and wanted me to return it so they could fix it. I told him to send me a new one.

Don't buy an iRobot if you have pets and or allergies. Even if you don't have pets, this is probably a lousy product. This robot is better at telling you to: "empty the bin", "clean the rollers", "clean the green rollers", "clean the brushes" than it is at cleaning. Once you've done all this multiple times, it will pause after 5-10 minutes and issue one of the above comments. This is very hard for those of us with allergies. It creates A LOT of dust. NOT WORTH THE $$$. Would not even take one if someone gave it to me.

I purchased the Roomba to help me keep the house clean of cat hair, etc. When emptying the Roomba automatically, it makes a loud noise before and after the suction. The noise is very loud. It noise doesn’t sound normal. I called customer service and they sent me another base. Once, I turn on the suction to empty the Roomba, again it made the same strange noise but not as loud as the other. It’s frustrating when you pay $500 for a product and it doesn’t behave the way it should. The base still makes the strange noise like the vacuum is going to break down. iRobot is not giving enough attention to this model since it’s the cheapest model you can buy. Do not buy the i3 Roomba, buy the expensive model j7 + combo ($1300 on sale for $900).

We're on our 7th Roomba and our last. The 7i has never worked properly and the self emptying never worked well and stopped completely 4 months ago. The spinning brush literally fell off. Worst part - customer service stalled and stalled and asked for the same thing over and over. Said they would call, didn't. Called when I wasn't available despite asking for a specific time and date to speak (Why did we need to speak anyway, they had all my info.) Then after lots of stalling - what do you know? He said it took too long, marked as solved. I know a scam when I see one. NEVER AGAIN ROOMBA.

I have received a replacement unit. Though there is room for overall product improvement the performance has no comparison with the returned unit. It is doing acceptable performance, will definitely update this review if anything changes down the line.

I spent 800+ on a j7+ and after 11 months and 25 days it stopped working. Raised a complaint, took it to the local tech support and they took 2 weeks to reply that it was dead. Since they took 2 weeks, it's now out of warranty and I have nothing to do but buy a new one if I want to. The worst purchase experience I could ever imagine. I literally used it 164 times.

Marketing toward pet owners is a major iRobot practice. It’s meh with regard to pet hair. Its technology is good, but doesn’t excuse the lack of any ability to clean. It’s supposed to be first and foremost, a vacuum, yet it’s seriously awful and not worth its cost, even discounted. Neato brand (even an old one) outperforms it by a factor of at least 10. Severely disappointed!

I'm a longtime iRobot customer, I still have the 760 model working very well. My scooba 450 lasted about 7 years without changing a single part. Now this I4 crap just gave me a headache. I bought this garbage a year ago. As of last week, the infamous error 26 has been telling me I should spend around $86 on a clean head model part. In addition to the constant filter and brush changes... The worst thing is that I bought one for my mother at the same time and yesterday it started to give the same error as mine. What has changed in the iRobot production line for them to drop so much in quality?

I received a Roomba as a gift Christmas of 2021. We moved 9 months later and did not hook our Roomba up in our new place until December. It did not work. We were away in January, so did not call until the beginning of February. The service tech was thorough and could access my Roomba online. His assessment was that the Roomba was probably toast and there are no repair sites in Canada. He said if we wanted we could try a new battery at a discount (batteries are $135 U.S. on the website) but no guarantee it would work. The other option was for us to trade it in for a new model. Our trade in value would be a non-negotiable (his words) $50. So my family paid over $500 for a product that lasted 9 months. I'll never buy this brand again and I will spread the word to others to stay away from this brand.

No hard copy user manual, Youtube product instructions inaccurate. Telephone help line ... poor English instruction. Small serial print, model print on unit. Requires maintenance after each usage. Not recommended.

I purchased both items listed above. Both were defective out of the box. The J7 was replaced after it smeared a solid cat crap ALL over my house w/in 3rd of use. They confirmed the unit showed multiple camera and docking errors. The M6 couldn’t be used because of a broken top & elec. cord that didn’t fit. Customer service replaced the j7 & I returned the m6 but had to follow-up repeatedly for the refund to actually be processed on their end and fight with them to provide the compensation for the hrs of cleaning which they initially offered (minimally) upon my request because the escalation team decided not to honor what was previously offered.

I got an i4 vacuum with base. Initially I had a part that wasn’t working so they replaced it right away. However, after just a few months, the vacuum stopped working altogether. I got a “communication” error. I was told that I needed a replacement and that it was under warranty BUT that they had no stock to replace it and had no timeframe for when they would have stock.

Bought it from QVC about a week and half ago. So excited about it because of the great deal I was getting price wise. Got it yesterday. Hooked it up today and it was really simple to set up. That was great! But then oh so very disappointing when it didn’t suction. All it did was collect dirt and dander and hair all over the body of it. I called the customer help line and waiting an hour when initially the wait time was seven to ten minutes for a customer rep to attend to me. Nobody ever answered my call. I’m pretty good at trouble shooting and am always eager to find the problem if I can, especially if it’s something I did wrong. I’m confident I set this up completely and correctly and in the end I ended up receiving a defective robot. What a let down! Purchase at your own risk. Make sure you don’t throw out your boxes that it came in. This is a big financial purchase so beware! And shame on QVC for endorsing. My bad all the way around.

Terrible vacuum!! It barely works and won’t dock itself 90% of the time. Usually, I start it when I leave for work in the morning. Before I even get to work it has already had some type of error so it stops vacuuming. It gets stuck in the middle of the room on absolutely nothing then it runs out of battery because it wasn’t on the dock all day. When I get home, I can’t start it because the battery is dead so I put it on the dock to charge. It gets just enough battery to turn on then it undocks itself and just sits next to the base until it dies again, it’s ridiculous. When I’m home on the weekends and I run it I literally have to fix it 20-30 times before it will complete the whole house. Waste of money for sure!

On September 23, 2022 I sent customer service a note about our vacuum not working. Here is the response I got from them the same day: "Thank you for contacting iRobot Customer support. We will respond to your message within one to two working days." I have yet to hear from them and it's October 12, 2022.

Terrible. Terrible equipment, service, longevity. I purchased two iRobots for my home, one upstairs, one downstairs. Both the heads went out within 6 months 7 months. I called the service line that just gave me a runaround, could not get any help. The part to replace it is almost $200 for each one. The same module head went out on both. Complete junk. I would never buy another, unfortunately family member purchased one during the 6 months that ours actually ran. And they are having the same problem. Stay as far away as you can from this product.

The battery is getting old and needs replacement, wanting a good one we buy from iRobot. What a mistake, they no longer stock the replacement for older units, and charge you a $100 for a later model battery that doesn't charge in your previously perfectly working machine. A normal clean indicator light has a soft glowing pulse to the light, mine now blinks quickly. NEITHER of the 2 technical service guys knew that is a trouble light, and require counting to diagnose the problem. Technical services have been moved to Latin America, they are clueless. Look like original battery is on Amazon for 20 bucks, hope it works. You pay a premium for Roomba's, no longer worth it!

Loved the machine but then it quit charging and told me I needed a new battery. I ordered a new battery from the company and installed it and still the same error message that it's not charging and to get a replacement battery. I am going to order from a different company since I cannot get any response from iRobot.

After literally years of thinking how great it would be to get a Roomba, I finally buckled and bought an i7. I might as well have burned my money. In short, this thing has not worked properly since day 1.

This robot is completely useless, the navigation is terrible, it doesn't know where it is half of the time, I've seen it bang in a wall for 30 seconds in a row before deciding to turn around and finally giving up. When it works, it doesn't even clean correctly and takes over 2 hours for something I can do in 15 minutes. And the customer "service" is the worst, completely useless, same as the robot. Buy Roborock instead, cheaper and it works great.

There’s features about this vacuum that I really love and appreciate, like the automatic empty. It’s my favorite because it can take as long as a month before having to replace a bag. When you do replace it, it has a plastic slide down cover over the fill hole which makes it wonderful for containing dirt and dust as you just toss the bag in the trash. The bags are a very heavy fabric material and excellent quality. The scheduling feature is also great. Plus being able to send it to specific areas that may need attention is also helpful.

Roomba malfunctioned a few seconds after leaving the base because it encountered a chair. I can’t remove all furniture from the house each time I need it to vacuum. I have been on hold with “customer care” with some extremely obnoxious repeat tones for 20 min. Obviously there isn’t going to be great service. Very dissatisfied!

I returned the items on time in December. For some reason, I was refunded only half of the cost after almost three weeks of waiting. Today is almost the end of March and I have not been returned the rest. Almost every week I get a standard response from them: "An unexpected system error was encountered. We have escalated the system issues to our Technical Management support team to process a credit for the order number ** on your behalf". I have never encountered such terrible customer service in my life. They should to rename their department to customerUNcare. It feels like iRobot.com is a scam website. Unfortunately, I will not use products from iRobot because of this attitude to customers, and I do not advise others.

I regret spending my >$1k hard-earned money on Roomba iRobot s9. The company is hyped, but the products are subpar. Regretfully, no-name Chinese robots for $100 from Alibaba are better products. Robot vacuums suppose to save time, but iRobots don't. Roomba just doesn't have the expertise in AI. They fake AI with some mid-20th-century workarounds, but this is not the same. Hence Roomba robots are dysfunctional, and you will spend your life supervising these vacuums like a bunch of misbehaving toddlers. Get a cheap robot vacuum on Amazon and spend the saved 90% of your money to enjoy life. Thank me later.

Where do we start! Basically there isn’t any, every time I have called in you can tell it is scripted, (we will get in touch within 24 to 48 hours.) we bought the 4yr extended warranty but didn’t actually get it but we got confirmation e-mail but were never charged so wife bought the 2 year on the app by accident, so we have been asking to cancel it and buy the 4yr, now check it out we want to spend more money but they won’t refund the other which they say has been approved, they just keep saying THEY (who the hell is THEY) can’t get that answer either, so anyway I call every Saturday or Sunday at opening time otherwise you can’t get through,

I bought a robot from iRobot directly on October 21, 2021 and decided to return it without opening it. I called their customer care. It took several calls just to have them send me a return label. After I finally got it returned to them, it took several calls for them to say that they would send me a refund even after they admitted that they received the product back. It is three months later and I'm still waiting. They said they gave me a refund but my credit card was never credited. They have since closed my case. I'm having to reopen a case with them. I've almost given up hope of getting my money back. NEVER buy directly from them. You will be out a good deal of money with nothing to show for it if you need to return an item.

Bought a J7 and handheld vac combo from the website. Have been trying to do a return for nearly 3 weeks. Initially they would email back asking for the same info over and over regarding order date, which warehouse it shipped from etc. After sending multiple times someone responded saying that someone from returns would be In touch. I haven’t heard from anyone in returns and subsequent emails are ignored. Waiting hours on the phone and every-time you get to an under 15 mins to speak to an agent prompt it starts increasing again to under 25, 30 mins etc. just a nonsensical loop. AVOID BUYING FROM THEM!

Hello. I bought iRobot 7 series on November 24, and 1 week later I like to return. Even I did not open the box because of some other reasons. Then, from that time nearly more than one month I reached out them many times and waited each time 1 hour on the line for my return label and still you did not send. I am going to be crazy and last time you said it will be ready in 3 hours but still not. I have a business, I am great consumer but I have never had this kind of worst experience in my life. Really I wonder how you cannot send just one label more than 1 month, what is the reason how you can run customer service, OMG it is unbelievable. I am going to share my experience and sue you in small court because this cannot be human rights. This is not fair. I am going to pay interest because of them. So even for return label I was waiting more than 1 month so how I can get my money back? Please urgently send my return label.

This company cons people into signing up for their membership, with no option of procuring the device at the end of contract. This is a horrible way to do business, a horrible representation of customer service, and is a pure evil to force consumers to pay 1000 dollars for their crappy service, and if you would like to keep the device, you must pay another 1000 dollars. All around horrible company after really thinking about the process. The only way to fix this, is offer the ability for customers to procure the device after years of use.

Worst company ever. I ordered a irobot 3t and it did not work. I returned and they received it back on September 7, 2021. Tracking number UPS **. They did not give me a refund. They have the the irobot and my money. It was $529.99. It is now October 27, 2021 and have not received my money back. It has been almost 2 months. I think I will sue them. Customer service is basically non existent. Can you help me get my money back?

Buyer beware buying direct. We purchased this vacuum. It is only adequate coming from the Shark robot vacuum. When contacting Roomba after sales they are completely non-existent and do not stand behind their product. We have opened 10 return cases over the last month and they do not reply and do not send a return label. No their "hassle free" trial is false advertising. If you going to try the robot at least buy it from a Best Buy etc. so you can return it without issue. We have dogs and while it does a great job cleaning hardwood, it does a terrible job on the carpet rugs so we need to go over that using a traditional vacuum.

I took advantage of the iRobot trade-in program to return our model 600 for a $50 credit towards a new one - or so the company claimed. I sent in our old one in the packaging they sent. They received it on October 7th, 2021 and now 16 days later they have still not issued a voucher for the purchase of the new machine. I tried their customer service department (subcontracted somewhere in the Philippines) and they are totally useless! I even emailed the President of the company and so far not even a courtesy response. I'm fed up with them. Recommend people avoid purchasing their products!

This is my first and last time buying one of these things, I've had it about 7 months. Only used it 4 times and this is my 2nd call to tech. and the time to speak with someone is nothing less than 1 hr.

I have purchased and utilized Roomba products for the past decade and have been pleased with their products. So purchasing the i7, despite the outrageous price, seemed like it would be worth it in the long run. Boy was I wrong. The simple and easy to use buttons and indicators have been replaced by some kind of flashing light morse code. I have no idea if it registers button presses and many times it just does nothing at all. I do not know if this is software failure or the touchpad hardware failure that is responsible for this. I just come back later and hope it works then. It navigates terribly. Many times it gets itself stuck on things it should not (like the lip of a rug). Or it cannot find the way back to the charger and dies under a bed I then have to squeeze myself under to extract.

Product last for the first six month warranty period then goes to heck in a hand basket real quick. Then you get no support. Robot is not as smart as they claim. It gets really stupid really quick. Forgets programs. Forgets how to go to home base and leave home base. Forgets mapping details. No support. No money back. Just a waste of $900. Don’t buy. Don’t be fooled. You're better off to hire an illegal alien to clean your house. Better job and much smarter.

Best vacuum we have ever bought. Has made our 10 year carpet softer than it was new! Self empties, maps out our floor plan and does a very good job. A little speedy but worth every cent. No more Backaches. Our car watches as it vacuum the entire house Tile & Carpet.

This was my first robovac purchase. I really like the way it cleans up. We had construction and this vacuum is a tank. Easy to use and easy to empty. I like the handheld control to start and schedule cleaning. You can send it back to the charger at any time while it is cleaning.

Great machine, programmed to clean well every day while I'm at work. When I get back home I see lines on my rugs and it looks really clean from all my dog's hair. Customer service are very helpful if needed.

Awesome, gets the job done and works like a human being. Also just plug in and your floors will be looking like brand new.. I give it 5 thumbs up. Will definitely make a wonder Christmas gift for a loved one.

This new iRobot is an asset to our household! Its ability to map the entire house is a definite step up when compared to our previous robotic vacuum cleaner. The "back and forth" linear movement versus the prior "bump around" movement of our previous iRobot is truly much better! I no longer have missed spots, and it cleans along the baseboards fabulously! I really love that it drives itself to the base station when it needs recharging, and if the job isn't complete, it goes back to the last location and completes the job! The automatic emptying of the dirt bin into the tower saves me from having to clean it out after every use! KUDOS to iRobot for a wonderful investment!

Purchased the i7+ and have been extremely happy with it. I like the extra power it has when picking up debris. The app is very useful and use it often to map what I want vacuumed. I would recommend this model!

I have had my Roomba now for over 5 years and discovered it works just as good as the first day I used it. We moved into a new house about 8 months ago and totally forgot to set up my old Roomba. Yesterday I was vacuuming with my Dyson and realized I should find my old Roomba and plug it in to see how good a job it does and lo and behold it does a better job than me vacuuming by hand with my Dyson cordless. Still super impressed with this old maid Roomba. She still works like a charm (:.

I own 4 vacuuming robots and a mopping robot along with the many accessories they offer. Summary of my review: Garbage products, cheaply constructed sensors, incompetent customer service. If you want aggravation purchase an iRobot. The latest robot I purchased directly from iRobot website. It came without the sensors required to block access to a certain area and it looks like it was an older model they were still pushing. It worked fine for about a month and then one of the wheels stopped working. After many emails and hours on the phone with their “support” I had to be sent another wheel assembly I have to install. Fine.

After much research and product reviews rating the S9+ very favorable, I decided to spend the higher price point for a iRobot. OMG WAS I WRONG!!! Purchased the s9+ in Feb 2021 and "Florida - aka s9+" worked great for only two months!! Afterwards would receive app messages stating error 31, unable to connect to the cloud or unable to start. Finally talking to iRobot technical support, they inform me "Florida" has board issues and they will send me a replacement.

I was bought this device since Sep 2020 and when I bought it from them as any device from any store in USA there is will be return policy for whole year and I can return it. But from this website if you bought and its the official site for this unhelp protect it told you you can return it for whole year but after you bought the device and spend a lot of money they trick you. And when you called leas this time it tell you oh sorry you Can't return it because in this policy you will need to return it before 2 months ONLY!!! Otherwise your money will be GONE??? It's fake company. Want just to sell this device for you and NO money back.

It was terrific at first. We have dogs. It picked up the dog hair quite well. I realized I needed to take the Roomba apart after every use to get the dog hair out of all the different parts. I was ok with that. But, it gets stuck ALL the time. And, now after 6 months it has error code after error code. The most recent is Error 14. I've never had such an expensive product be SO unreliable.

Bought in December 2019. When it works I love it! In the first year had to replace the motor under warranty. Spent 80.00 on filters and rollers, Etc and now it just gives error messages and won’t work. Company suggests nothing they can do and I should buy another. Pretty expensive to spend over 600.00 every 15 months for a product. There are better products out there!

I purchased 2 "brand new" robots from the retail store called Bed Bath & Beyond 2/28/21 (an authorized dealer of iRobot). On March 7 I was on the app connected to my robots and I noticed the "cleaning history" of my new vacuuming robot so I clicked on the tab to see how much it had vacuumed so far and low and behold I noticed an August 2020 job with the map of someone else's home. The app keeps a history of that robot's activity (via its serial number). So I had paid full retail price for what was obviously a factory refurbished return. It is against FTC laws to sell a return as new without declaring it as such.

I have an older model and, in the past, I spent hours every couple of months trying to get it running consistently. I eventually gave up - until I retired. I thought I might now have the time to spend to get it running again... I was encouraged to see a statement on the iRobot opening screen about lifetime support for their products. Not true as they claim I need a new battery but that the battery is not made any longer - so I would have to buy a new machine. Not going to happen!!!!

I purchased IRobot's top of the line vacuum (S9 Series that empties the bin itself) on Nov 27 2020. It did not work right away. Their call in support line is good but all they do is STRING you along - BEWARE of this. They said they would send out a part to fix it - they sent a cheaper vacuum instead. I immediately asked for a full refund and I followed their refund policies 100%. I have sent both vacuums back - thank goodness I have the tracking numbers. It is now Feb 11th 2021 and when I called last week they said they can see my e-mail but my file is totally empty/inaccessible?? I asked for a supervisor callback and they said within 3 business days - it is now 4 business days and no callback. Scam company if you have issues - BUYER BEWARE.

I had ordered a Roomba 675 from iRobot online, on 30th November 2020. The next day I saw one available at Costco, bought that unit and called iRobot to cancel my online order. iRobot informed me that they could not cancel my online order but asked me to return the item as soon as I received it from their warehouse and that I would be issued a refund. I returned the item unopened, the very day I received it from the warehouse; in fact within a few hours of receipt of the item. iRobot acknowledged that the item was received.

iRobot used to be the best support on the planet... Today they don't want to honor warranties by making customers "prove" device is bad before issuing an RMA return! iRobot no longer accepts basic troubleshooting before returns. They require VIDEO of robot and pictures of defect. On top of proof of purchase! Issue is website does not allow MP4 MOV or any other video format uploads and email attachment size is too big. You must make video online access-able i.e. Youtube and send them a video link. Right?!!! ** iRobot is banking on majority throwing in the trash. TOO MUCH TROUBLE to replace a $199 device! Very bad business practices.

On December 12, 2020, I ordered the iRobot as a Christmas gift and when I checked to see the status of the order was being shipped it indicated that the order was on backorder. Therefore, on December 16, 2020 I called customer service to cancel the order as it was not going to reach here in time. The ticket number I was given is **. At the time of my call I was assured that the order was cancelled. I did not at the time of this call get charged for the order on my credit card. After cancelling my order with IRobot on December 16, 2020, I attended at Canadian Tire and purchased the Roomba i7 for $903 including taxes, and I have the receipt to prove that I purchased. The gift is still with my family.

I purchased the iRobot to reduce the amount of sand in our home as we live in Florida. The product worked great...for a while. At approximately 1year from purchase, I noticed the iRobot was not cleaning all rooms. I wanted to "remap" the iRobot but, am unable to do so. The only way I am able to get the iRobot to clean missed rooms is to "block in" the area and actually "force" the iRobot into this area. I was told that items that would cause disruption would eventually cause the iRobot to do this. Doesn't help with the cleaning app that I used to start the iRobot while I am offsite. If a shoe, a rug or any other item knocks the iRobot off its course... after a while, the paths will change. Summary: I paid $200+ for a cleaning tool that actually lasted 1 year. Don't buy this product unless you do a lot of investigation into the remapping processes of your model.

I have had the WORST customer service with iRobot. I ordered a Roomba in November. I had it for a couple of weeks and got a more expensive 1 so that it would go over my carpet. It did not work, and when I called customer service, they said it was because of the color and height of my carpet. I processed a return and sent it back. The return was received by their warehouse on November 23. I have called 5 times now asking for a status on my return. Each time, I am told a different time frame on when I should expect my refund, and to call back after that time runs up if I still don't receive it.

Owned a Roomba 960 for a couple of years now. It seems that the more it's used, the STUPIDER it gets.

Roomba performed unsatisfactorily by first taking forever to map my area, second, not picking up what it should & third started ignoring the mapped areas. This item was way too expensive for this type of inferior performance. Do not buy it if you care about the cleanliness of your home. It really doesn’t save time if you have to go behind it with a normal vacuum cleaner to pick up what it leaves behind. I have read the reviews from other people who have had a horrible time with the company’s representatives and have decided that this is just another incidence of a lesson learned; if it sounds too good it probably is! Just threw a whole bunch of money away!

I buy a Braava 380 online at the Hudson Bay Department store on Nov 26, 2020. The wet mop works perfectly well until Dec 24, 2020. The tread on the wheels comes off and online reviews indicate this as a common problem. But it usually happens after 1 year or even 3. So I call the tech support at iRobot and subsequently asked to send purchase receipt, photo, clip of video for verification. I receive a call today, Dec 26, 2020 advising iRobot will not honor the warranty.

My partner was given a Roomba 671 as a gift. Not to be outclassed, I bought one on sale at Canadian Tire. When I set mine up, it made a constant “click, click” sound. I remember following it around trying to determine where it was coming come. Ever tried to follow a robot around while lying in your side listening for clicks? I was trying to see if the sound was emanating from the inside (motor, transmission, drive system, etc.) or external (rotating brush, wheels). I determined it was the rotating brush by removing it. When I removed the brush, there were abrasion marks on the body where the brush made contact. This was the source of the “click, click” obviously. I took off the brush and voila the clicking stopped! The problem was isolated by me having spent at least an hour trying to figure it out.

We had our (Remi) on training mode going all day until 8:30pm and in over one week he’s only at 25% completed. Are you kidding me? He was in 25% 2.5 days ago and the percent complete didn’t budge 1% point in 2.5 days?!?! WTH? I don’t have a year to wait for this thing to learn my floor plan. I needed it to get done so I could program certain rooms to be clean on certain days and block him from problem areas. Perhaps they will be able to get smarter FASTER and learn 2600 sq. ft. Which isn’t (that big). When it improves I might try again. Till then, I can’t commit to this product and constantly checking on it it to see where it is, is it stuck etc. Super disappointed and now I sit and wait for my prepaid shipping label to ship Remi back. RIP Remi.

My Roomba 960, purchased 10-7-20, started dying on the way to the charging base on 11-2-20… Less than 1 month old then intermittently from that point on. I have been in contact with iRobot via phone & email numerous times and finally talked to a representative; who, after reviewing my account & numerous emails relative to the issue, acknowledged, what I already knew, the battery was failing. He said he was sending out a battery. He asked for contact/shipping information and concluded the call. I never got the battery or acknowledgement of one being shipped.

Bought the e5 the first of October 2020. Bought direct from the company. Worked great for the first month. Then started leaving twists of dog hair on the carpets. Worked better on uncarpeted floors but progressively got worse. Cleaning the rollers didn't help. Changing filters didn't help. Then began my saga of dealing with their customer service. After pestering them for replies and running some tests they determined a new roller assembly was needed. Was told it would fix the problem. Waited several weeks for it to show up. Apparently many customers need a roller assembly replacement. It worked better for about 2 weeks. I just ran it through 2 carpeted rooms and it picked up nothing. Ran my Shark Rocket after and it picked up plenty.

iRobot has the worst customer service I have ever experienced. I bought a Roomba i7+ ($1000 at the time) that quit working in like 6 months. Due to being in a basic training academy, I was unable to get it repaired within warranty. Approximately a month ago, I called and spoke to a representative, who assured me that I would receive a return call in 24 to 48 hours in reference to scheduling a repair. After waiting 10 days for the return call, I decided that I would call them back and immediately requested to speak with a supervisor.

I have had my iRobot for about 3 months before a piece broke off the vacuum. I contacted customer service and the agent attempted to send me a wrong replacement item until I argued with them that the particular damaged item cannot be taken off the vacuum. I sent several pictures of the damage and they still attempted to send me the wrong item. Then, they said they would send me another replacement item that requires me to take apart the robot and try to fix the product myself.

I purchased the 6 series in February. I am not returning my third iRobot. The first issued was the side sweeper would not work. The second time was the cliff sensor activated. It's only used for downstairs. Now, the third issue is it will not charge. Each time they have to send me a box, so I can ship it to them and they send me a new one, because they cannot fix the problem. So in the nine months I have had it, three months have been shipping the broken one and getting a new one. They use the cheapest shipping possible, so I take a week to week and a half to receive anything.

I was iRobot faithful customer. I used 3 different models of Roomba in past 11 years. Last year I’ve purchased Roomba S9+ with automatic dirt disposal unit. I have used S9+ Roomba for a full year now. Here is the summary of the performance. For the starter mapping process is not so straightforward. Mapping has to be done during daylight for sufficient light, all doors should be open so if you decide to vacuum for example walk-in-closet later the area would be already on the map but you also can exclude it by putting keep out zone to the map. With all doors open it’s unavoidable for Roomba being trapped somewhere. So be prepared to detangle it, in order to continue. So, it has to be days off to follow little Roomba everywhere. I spent 4 days to map the floor with small 4 bedrooms and one hallway. Roomba decided that mapping process is over abruptly, map looked remotely like real floor plan.

I purchased 2 iRobot Roomba I7+ robots. They won’t work on my carpet. After going back and forth with iRobot tech support, they have concluded that my carpet is too dense for the robot to work. They said that the S9+ would work but they would not offer me an exchange or even a discount on the S9+. This company makes a robot vacuum for $1200 that will not work on carpet. They were unwilling to do anything to remedy the problem. They just said that they were sorry that I wasted $2400 on their vacuums that don’t work and to have a nice day. DO NOT DO BUSINESS WITH THIS COMPANY. THEIR PRODUCTS DON’T WORK AND THEY DON’T STAND BEHIND THEM.

I am now on my 5th defective Roomba, S7 and S9+. I had a working S9+ for 2 months before it broke and after troubleshooting over the phone 3 different times was told the 5th one needed replacing. I was told that a new unit was sent out 2nd day air on 7-20-20 but after it not arriving I contacted customer service and was told it was probably delayed due to Covid. I tracked the 2nd day order with UPS and called them and was told to get with the shipper (IRobot) and they would need to file a claim because it was lost.

Customer service contacted me and has resolve the issue. I am happy they went out of their ways to fix the matter.

Loved my top of the line Roomba until it fell down 19 stairs. Since then Roomba is running slowly and I wanted to have it serviced for the accident. Buyer beware, you can't get your Roomba serviced in Canada. Customer care suggested we purchase another....Not a satisfactory suggestion for us.

We bought my first iRobot 677 Vacuum in 2018 and this year (2020) a second iRobot i5. The 677 is now upstairs, it’s hard for me to carry stuff upstairs. The i5 start having problems and I call them and they ask me to take a video. After they review the video, they send me 2 new brushes, but the problem was still there. I call them (toll free number) and they send me a new brush holder unit will arrive tomorrow (2 days shipping). They (iRobot service people) were so helpful and We love our iRobot.

Details: Purchased online directly from iRobot, total $734.74 12/17/19. I began experiencing problems with the auto-clean system almost immediately (January 2020). Contacted Customer Care in January via phone and was advised to clean the unit. Contacted and opened incident # ** February 21. Spent almost 2 hours cumulatively trying to troubleshoot the problem. This included sending my multiple pictures to the troubleshooting agent. Was repeatedly told (courteously) that the problem was my lack of cleaning and maintenance. My problems continued, I contacted again 3/2, 3/6, 3/11, 3/15, 3/17, 3/23, 3/24 (requested replacement), 3/27 (demanded replacement), 3/30, 4/22. iRobot finally concluded that the problem was a defective auto-clean base unit (not my lack of maintenance). However, they could not replace it because it was on back-order. I was sent a base charging unit until auto-clean unit available again. Replacement on back-order indefinitely.

I ordered replacement filters for my iRobot in May 2020 and have yet to receive them. I have called customer service twice over the last two weeks and they say they "are looking into it". Meanwhile, they will not refund my money or send me my filters. I understand that things can get lost in the mail, but other businesses I have purchased items from have always either re-sent the items or issued a refund. In my opinion this is very poor customer service.

I bought an iRobot 9s+ with cleaning base. However, when shipment came in, the clean base was missing. It’s been 5 months now and they still haven’t sort this out. This is the respond I got "This is anticipated to be back in stock within 4-8 weeks. The code will discount $100 from the base itself, thus rendering $250.00 in total credits between the credit back and the coupon for use with the Clean Base." However, that was back in March. They have stopped responding to me.

The roomba vacuums are great, but customer service is horrible. June 1st I ordered a battery, mine broke after a couple of years of use, it was back ordered so I waited. I called 4 weeks later to check on the status and was told it would ship today. I then get an email saying the order was canceled the same day I called for a status update. Confused I called back, they said they'd let me know when it was back in stock, and give me a discount. OK. Reasonable. I place my order and then find out it is being shipped to a town I have never heard of, in a state that is not mine. I did not type this in. How could I? I have never heard of it before the status update email. I reached out to iRobot and was told that I am out of luck and heavily implied that they did not believe my "story" (customer sales rep words). They suggested I call the local post office in that town/state. I called that post office and they said they returned the item to sender (iRobot).

Canadian buyers beware. No service maintenance for Roombas in Canada. I bought my Roomba 960 in Dec 2018 and it worked great until January 2020 (13 months - one month after warranty expired!!!). When I noticed it was not returning to its base for recharging.. So I simply assumed it was just running out of juice before it could make its way back..so I put in back on its home base and it recharged. I tried all the online fixes and nothing worked. In March Of 2020 it was having problems finding the docking station which was why its battery was dying. When I finally called Roomba’s service helpline they say the sensor needs replacement but that there is no Roomba service in Canada and no refurbished replacements. And nothing they could do for me. So I’m out of luck they said - after spending 1000. What terrible customer service. SAVE YOUR MONEY. - BUY CANADIAN.

I was super excited to receive the Roomba I755 as a gift. My husband paid $800 for this piece of junk. It was easy to get set up and get going. The problem is, it picks up dirt and redeposits. Basically, I have to get out my Shark after to clean up behind it. I called customer service and they did a video call, which I thought was a great way to evaluate. It didn’t even pick up the cereal I had thrown out for the demo. The agent said there is clearly an issue and they were going to send out a new cleaning head. I waited for a few weeks and nothing. I called back again and they said it never shipped and they sent a new one. We replaced it and same thing. I called back several times after and they kept telling me this needed to be escalated and they would call back. Crickets. I called back one more time and now they tell me it’s no longer eligible for refund because it’s been too long. Terrible!!! Buy a Shark!

I purchased an iRobot S9 and the irobot Braava jet M6 bundle online at irobot.com On 4/28/2020. After I paid using my credit card I was then informed, due to corona virus this will be back ordered. This was not a problem for me but now the fun begins! On Friday May 1st my husband gets temp laid off and his place of business closes due to corona virus. I called irobot Monday May 4th to inform them to cancel order since the items haven’t even been made yet, and credit card is holding money aside but hasn’t been paid. I was told a shipping label was made so I could not cancel. I was annoyed but accepted what the woman said from the call.

This product is the worst of that family. I am not a person to write review for every product I buy. But iRobot Roomba s9+ is giving trouble each and every day after couple of months. I will never recommend this product to anyone. Waste of money and time. When you call customer service, they refuse to refund, only replace of this incompetent item. Hope someone help to fix it asap.

My husband bought me the IRobot Roomba 800 two Christmas’s ago. 11 months after purchase a “wheel housing” was causing constant errors and interfering with the scheduled daily activity. I contacted customer service and literally within 6 minutes was told, “No problem!” The product was still in warranty and they’d have a new one out to me and an email with a pdf to guide me through the wheel housing replacement. It took them 6 minutes for me to connect with a rep, explain the issue and be hanging up the phone confident that the replacement product would arrive at my house in short order. I LOVE my roomba & the customer service experience was so amazing. We ordered 3 roombas this past Christmas to give as gifts to family members. I cannot express how pleased I was and still am with the service and the products!

So this is the second Roomba for me as roomba replaced the first due to software glitch and poor performance. Why does it seem that it works perfectly for the first 6 mos and then after it’s non stop playing with it?? It’s getting stuck in places that I have already set for it not to go to. It doesn’t dock itself right to charge and it’s missing areas that it used to get before. I really am disappointed with the roomba product. I should have looked into other machines prior to dropping over $1100 in this thing. I would NOT recommend or buy this again.

I first used my new S9 on 12/28/19. On 02/28/20, exactly two months of use, I got an error message asking me to clear Roomba's debris extractors. I keep the unit clean as a whistle but did everything I knew to clean it more. Nothing helped. I chatted with the customer service rep and she instructed me to take the small gray caps off the ends of the extractor/rollers. I did and there was a tiny bit of debris on the inside, which I cleaned. It still would not work. She offered to send a new set of rollers, for which I am grateful. However, they are $45 per set when I have to replace them the next time. If they only last two months, that will be an average cost of $22.50 per month to replace rollers and on top of the $1000 we spent on the unit, I find this most unacceptable.

We have looked at these for a while and asked all the questions. We dropped the hint and got the Roomba 980 for Christmas. Well... it cleans some rooms really well. So far it has never found the master bedroom on the same floor on the same level. When we get home, we have to go look for it as it is usually dead somewhere. Our home is only 1500 Sq ft on the one floor and it does not last long enough to clean it. What happened to "it will run until the battery is low and then find its way back to the base to recharge". They also said it would return to base to recharge and then finish cleaning on it own. Well ours does not do that. We were also told you can use the app to mop and clean the rooms. No. It only tells you where the unit has been. Only the $1400 i7 unit will allow you to tell what rooms to clean. We asked if we could return it to upgrade to the unit that does what we were told initially.

It's taken 3 days to go thru the returns process to get our Roomba replaced due to a recurring error 15 message that prevents the device from working, then they tell me to expect my replacement device in 10 business days. What a rip off. Wouldn't recommend the Roomba to anyone. David.

I have had this for 30 days and it is getting worse every day. Now it runs for about 5 minutes then returns home. It runs a routine about 3 times and starts flashing. It is fully charged, its bin is clean, it is just not doing the job anymore. Very disappointed.

When you call them for a we phone the only talk to one person. No escalation. No manager. And they have no clue of when they give you a refund. You have to wait up to 30 days. What a joke. You would think they would do better than this. I will not buy another product from them because of it.

BUYER BEWARE. S9 flagship breaks after 6 months. They sent 3 replacements. All malfunctioned out of the box. MY SAME ISSUE ALL OVER AMAZON REVIEWS BBB AND CONSUMER REPORTS. Mine has red ring of death. Multiple errors on each new/refurbished replacement. Not to mention overpriced wearable items. Was a huge fan for the convenience. Now it's an overpriced inconvenience. Just vacuum yourself or hire a maid monthly. It's cheaper or comparable in price.

While the i7 worked initially, it requires weeks of learning to fully map your house. After three weeks I started to experience issues with the i7 not automatically docking or charging. When I contacted customer service they convinced me the i7 was still learning my house, and this was normal. After weeks the situation never improved and now I’m stuck with a $900 vacuum that doesn’t want to charge and is out of the 30 day money back guarantee. I believe the i7 technology is flawed. While iRobot offers to send me a replacement unit, they will not refund my money or extend their 1 year warranty. Why would I want another i7 if it’s unreliable and doesn’t hold up to their companies product commitment. Save your money, don’t buy from this company.

We have owned the i7 with docking station less than 3 months. The robot is out of control. I noticed all the issues right away in person but my husband didn't seem to believe me because he was believing the mapping app (that's complete bs). Right away the robot was extremely fast and loud! When I say fast I mean fast. It never slowed down. It hit walls, furniture and cabinets full force. Everything the item hit is damaged. I'm a stay at home mother so I see this vacuum so called clean. The robot is all over the place. It never fully cleans a room or goes in a line, but on your phone it shows a completed room. We have a very open concept home. The robot can not clean itself. I have to empty the bin. It can never find its way home. I have to place it on the dock. The robot will randomly die. It doesn't matter if it's charged a whole night or a few hours. It's charge is unreliable.

I purchased this machine hoping it would do what it said. Wrong. I found it would never fully charge & when I approached the Co. on this matter I was informed I needed a new battery, which I duly purchased. As I expected this made no difference whatsoever as the machine still only ran for approx. 20 mins before stopping. I contacted the Co. again and was told to send the machine down to them but of course there would be a service charge. Paid this charge. Received the machine back. They said they had tested it & all was ok. Reckoned it ran for 2 hours. Tried charging it for 12 hrs straight. Now runs for 10 minutes then stops & has to be manually re-started then goes over the same floor space as before. Have had to go back to manually washing my large kitchen/dining room floors as I am not prepared to throw more good money after bad trying to get this machine working correctly.

I've had my Roomba for a little over one year. Tried to get it hooked up to my new wifi and no success. I even had my wifi provider turn off the 5 ghz. Leaving only the 2.4 on. After many phone conversations AND waiting over a week for a return call, from iRobot support, I was told "out of warranty, too bad". Buy another one. NOT FOR THAT KIND OF MONEY!

The Roomba would not stay connected to our WiFi and the Roomba cloud. Worked with customer service for almost two weeks (hours on the phone and multiple emails). Customer service continued to blame our WiFi and kept having us try different things all to no avail. Finally we just wanted it replaced..They did not want to replace it...Wanted to elevate the issue which they did 3 times. Currently they are still working on the issue, and since I purchased it through Amazon, I am now packing it up and it goes back tomorrow. NO replacement wanted now! Horrible experience!

I am very frustrated with my customer support experience. The s9+ is fantastic when it works. I purchased from Amazon and it ran like a champ for the first couple of weeks. Then for some unknown reason it would not function. Maybe my first customer support experience set my expectations too high as the associate was fantastic. He listened to the problem and then sent me a text to video the error. In a matter of moments he fired up a replacement Roomba.

Do not opt for the 2 day shipping from this company. It's a waste of money! The standard shipping is 6-10 business days and is free. The 2 day shipping is an additional $32.00. I ordered an i7 on Aug 9 2019, that was a Friday and was mid day. So I expected the order to process on Monday the 12th and arrive the Wednesday the 14th... Well it's now the 14th and the order still hasn't left the warehouse! I called to ask why it hadn't left yet when I clearly paid for 2 day shipping. I was told that processing is 2-3 business days and 2 day shipping is 2-3 business days. Hmmm that's not 2 day shipping at all.

We have had our iRobot for quite some time. It most certainly does not meet my expectations. First of all, it randomly stops when the bin needs emptying in the middle of a room instead of returning home. Sometimes it does return home. And when it does stop in the middle of the room, it is not because the batteries need recharging. Secondly, it seems a bit dumb on occasions. When it runs into our sofa, sometimes (but not all of the time) it can't seem to figure out that it can't get under it... But it just keeps trying -- and gets stuck and we have to manually move it.

Cannot mop house due to getting stuck. Won't mop house. It takes all day to vacuum due to having to recharge every hour then it forgets where it left off, then it goes back and vacuums where it's already vacuumed. Does not clean for 2 hrs. Has to be recharged x 3-4 to finish house. I'm not sure it doesn't take more charges because when I go to bed I hear it coming off charger and trying to clean again. Get stuck multiple times in cleaning house. Each time Roomba company wants you to buy their virtual wall barriers that are 50 bucks a piece to fix the problem with their equipment, it would take 6 for my house. Roomba does not vacuum dark carpet. Does not clean very good even along walls. Does a poor job of cleaning even with me keeping the bend empty. I called Roomba customer service multiple many times, spent hours on phone with them and they all came to the same conclusion that this is how it operates!!!

We purchased the iRobot mop directly from the vendor's website. We were dissatisfied with the product and wanted a refund. The company first tried to deter us from returning the product by giving us random suggestions of how to make it work differently. We got frustrated when we noticed that they were trying to NOT give us the refund so we simply said we want a refund. The company then told us that our correspondence has exceeded more than a month so therefore we don't get a refund! At best they can try to send us another one. The company swindled us out of our money and we think other's should be vigilant when buying this product.

I used 4 Roomba until now and 2 of them still working. But Roomba 800 series is most awful. Poor quality. The trash bin is the biggest problem. I changed 2 already. What is more, the back frame is broken also and Amazon charged $79.99. I am considering to change parts? As if so, the total spare parts costs more than $200.00 But my old 5/6 serious still working, without any replacing. I hate 800 serious. I just wonder who stupid guy designed 800 series? Or he intended to do so, just let our customers buy parts often?

I love my Roomba and am so impressed with iRobot's customer service. I have a dog that sheds SO much and having the iRobot has provided much needed relief. I used to have to get out my vacuum for a major cleaning every day due to all the hair on the floor. Now, I run the Roomba daily and will only get out the big vacuum about once a week. It's been so helpful. No, it's not perfect, but it definitely does a great job at grabbing dust/dirt and dog hair.

At first I like the i7 because of its novelty and the ability to do a pretty good job vacuuming. However my Roomba constantly got stuck and clogged and it just wasn’t suitable for the floor plan of my house. My house is a little bit older and therefore not an open floor plan and it had plenty of room divisions and it was difficult for the Roomba to learn how to map the house. In addition the company says you have 30 days to return the item, and I did return mine three weeks in.

Bought a Braava unit and found out straight from the get go that the thing would just not charge. Went on their website to figure out that the error code given says «charging issue». Called the customer service. They told me the battery is dead. I need to buy a new one. Told them I wouldn’t pay to get a new unit working but they won’t do a thing saying basically that because I bought it from a grand surface which they don’t know of (of course they’re in US and I’m in Canada) it was my fault to buy it from that store and if I had bought it from Amazon they would honour the warranty but now they won’t. The guy at the customer service would just keep on repeating the same refrain whatever I would say. So they’re willing to sully their name for a 60$ battery. It is a shame. Never saw a company being so arrogant with such a mediocre customer service. They clearly are not worth your money. Get something else from a company that cares about its customers.

I bought an iRobot vacuum from their website. I was expecting the item to be delivered today and nothing came. I received an email saying the package was delivered. I call immediately to let them know. The rep told me it's very strange that I did not receive the item and practically call me a liar. She said that the vacuum was activated and was at my home and they can see in their system where exactly the vacuum was. I asked her if she can tell me the address so, I can go and ask for a vacuum that cost me 1k. She said that she will call me back and let me know. I waited and the rep supervisor told me that I was a liar and I'm trying to scam their company. And there is nothing they can do and that they won't deal with a fraud like me and hang up. I'm speechless nobody has ever talked to me the way. I don't know what to do?

I’ve owned my iRobot Roomba 960 for about 18 months now, and given the high price I paid for the vacuum, I would definitely not recommend this product, unless your particular cleaning environment is compatible with the design flaw of this Roomba. The Roomba has six sensors under the unit that are designed to detect a staircase edge, and avoid it.

The Braava works wonderful as long as you’re willing to replace it every 4-6 months. I bought my original one less than 3 years ago and iRobot has had to replace it every 4-6 months. I've had 5 in the last 3 years. This last one lasted the longest, 6 months but they will not stand behind their product. I'm getting penalized because their product is defective and they don’t stand behind it. If you google ratings it comes in last. There’s lots of other brands that are rated way better and are cheaper!!! Tech support is awful as they are not based in the United States.

Horrible... horrible... horrible experience with this product and iRobot Customer Service. If you were not aware, this product fails miserably on carpets or rugs that have light and dark areas together. The unit is unable to deal with the contrast and your carpet will not be cleaned. You will only discover this shortcoming AFTER you purchase the item. By the time you figure this out, you may no longer be able to return the unit, unless you purchased from Costco. iRobot won't warn you as they don’t want to risk losing your business. This means you need to vacuum by hand, which defeats the purpose of buying one.

I bought the iRobot Roomba 675 thinking that the robotics technology has been advanced in the vacuums. But to my disappointment is not more than an advanced remote control device that doesn't justify the high price. Docking to the charger station is a joke. Sometimes takes an hour to dock. I don't know what technology they are using but apparently, it doesn't work. Also, don't pick up the dust at the corners despite the claim of that the side brushers is for that purpose. It was a failed purchase for me and plan to return it.

My husband purchased a Roomba 614 for me for Christmas this year. Sadly when we tried to set it up it kept giving us a charging error message 1. Roomba troubleshooting and customer service were absolutely 0 help when we called and advised us to take it back to the store we purchased it from. The store was not able to help us as they are supposed to send the faulty ones back to be repaired. After 10 phone conversations to Roomba by ourselves and the store we purchased it from, Roomba will not stand by their product and the store will refund our money. Will not purchase another one from this company and are not able to confirm or deny the vacuum performance due to the fact it never worked.

We purchased 2 iRobot roomba vacuum cleaners at Costco. One for the downstairs and one for the upstairs. The downstairs one ruined the edges of our $24,000 dollar Persian Rug. The one upstairs chipped our hardwood floors. Needless to say, we returned both of them. Buyers be careful.

This is the worst vacuum purchase I ever made. Beware everybody. Do not buy these robotic vacuums. Here’s why... 1. You have to completely clear your floors... electric cords, cat towers, curtains that hit the floor, area rugs. It will get caught, get stuck or completely break the machine. 2. You have to babysit the vacuum. It gets caught and stuck in one place. 3. It never cleans your floors. Sporadic pickups. 4. Your pet's tail can get caught in it. 5. It breaks very easily. 6. Expensive. 7. Marks up your furniture by banging into it. 8. Scratches hardwood floors. 9. Scratches and nicks baseboards. 10. “Placebo effect." Just because you hear a vacuum running doesn’t mean it’s cleaning. Do not buy this defective piece of garbage. It will ruin your house and forget cleaning your floors after 90 min of this waste of a machine that damaged my house. I finally pulled out my Swiffer sweeper vac and did all of it in 30 seconds! Need I say more?!

Beware! Although it works as advertised in sweeping up dust and dog hair it does not seem to have a safety sensor to turn itself off when something goes wrong with it. The front guide wheel got stuck and would not turn. As a result I have visible scratches in 3 rooms of my newly refinished hardwood floors. Heartbroken. Returning my new iRobot Roomba 677 to the store and hoping the company that refinished my floors can repair the damage.

I have had my iRobot for a year now and love it. I have three dogs and three cats and it picks up all the hair. It saves me a lot of time cleaning. I had some problems with mine and the customer service was great. I just emailed them and they got back to me right away. They ended up replacing it. Have nothing but good to say about my Roomba! Great Product and Great Customer Service.

Don't waste your money. At best, it was like asking your kid to vacuum. Roomba just ran over the middle of the room in a random pattern. The dustbin is also ridiculously small, and needs to be emptied after every session. (Although I think they have addressed this with their new docking station) If you have long haired cats or dogs, forget it. The brushes get clogged up after just a few uses, the motor is so weak it doesn't take much pet hair to stall it... and you will spend more time cleaning the brushes than you would if you just vacuumed the floor.

We really love our iRobot 980. It does a great job keeping our floors clean. The only thing I have a problem with is the marks it leaves on my furniture legs. There needs to be a bumper guard on the edge to protect from marking up furniture.

My Roomba was a lot of fun for 3 months. After that it started acting finicky. Customer service sent me some replacement parts that didn't really solve the problem. Then they sent a new battery that didn't solve the problem. Then they sent more parts and nothing worked. I asked if I could return it and they said, "No." So I have a box of Roomba parts that are useless.

I am a gadget freak and have a particular fondness for vacuum cleaners (don't ask). We currently have two regular excellent Shark vacuums, one for each floor. I am the person in charge of vacuuming when we are having guests. (Even if the house was vacuumed a few days ago!!) When my wife asked me what I wanted for my birthday, I told her I wanted to try a Roomba so that I could have "someone else" do my vacuuming duties. And that is what I got.

This experience is in my completely renovated home. (Everything is new except studs in the walls.) This machine has left black marks from the plastic body on all of my white baseboards. I wipe off the body each day, so it is not dirt. All baseboards will need to be repainted. It has also climbed the metal pedestal bases of all my chairs, scratching them to the point that they need to be replaced. (These were new also). I am unsure how the machine is able to do this since it cannot propel over a piece of tortilla chip on the floor. I would advise against ever purchasing this item.

All that I can say is that I am simply amazed. I had serious reservations about spending money on a Roomba 960 but the reviews were all so positive, that I decided to go for it. We have lived in our new single story 2,000 SF home for a little over a year. With a back yard and two dogs the tile floors required daily (and sometimes more) sweeping to remove all the dirt, sand, grass, hair and dust bunnies. I was getting tired of all of the furniture moving and cleaning each and every day and decided to give the robot a try, knowing that I could return same if not satisfied. It arrived only 3 days after placing the order directly from iRobot. I programmed it to do the entire house, (except for the master bed and bath whose door is kept closed at night due to its separate A/C system), at midnight. The bedroom and bath are done independently several times a week during daytime hours.

They don't mention the fact that the vacuum won't clean dark surfaces. It thinks the dark surface is a cliff and they don't allow the cliff sensors to be shut off. I would never have bought this if I had known about it not being able to vacuum black carpet. This is what they said, "Whenever Roomba approaches a dark surface, Roomba can mistake these surfaces as cliffs or drop off and will try to back away from it or eventually stop with an Error 6 code. This is unavoidable, in certain situations we recommend that Virtual Walls be used to confine Roomba to desired areas. We do apologize, but there isn't a way to disable this feature with the cliff sensor. We do understand that the carpet is one of the most important things to be cleaned. We have noticed that some customers increase the lighting by opening windows and adding extra lights etc in the areas that has the dark surfaces are and it worked for them."

We have tried every way to get help repairing our 805 AeroForce unit nothing happens. American English is not used for verbal information... Online info does not seem to exist. Time lost trying to overcome this problem has gone into hours and still no help. Do NOT buy direct from company. Purchase thru COSTCO ONLY. They issue credit and take cleaner back.

I contacted iRobot regarding a Roomba 980 (top of the line model at the time) and how I was having an issue with it no longer working after it ran over a "semi-liquid mass" (dog poop, though I didn't tell them that). Even though I had bought the unit new from an eBay vendor, as opposed to an "authorized vendor", they still replaced an $800 unit no-questions-asked. I just had to pay for return shipping on the damaged vacuum. They were not under any legal obligation to replaced the vacuum because I had bought it from an unauthorized third party, but they didn't question the purchase or the "extreme" circumstances in which it was damaged. Good for them. Good customer service, very honest. Very pleased.

Roomba 980 - While iRobot continues to develop technically somewhat sound products, don't count on their technical customer service to help you in any way. First of all their English is very poor. 2nd they are very poor listeners. iRobot might as well automate their technical support. No difference. Do not connect to their cloud. It is unsafe. Treat their products as disposable and price is all that matters when considering robot vacuums. I should have done more comparisons. They are quick to sell you more parts to throw at a problem, but not technical enough to go beyond a script they are given.

I bought my first Roomba in 2006. It worked great for the first year, and it was a novelty that I was completely taken with. But after the first year, it ran less and less between chargings. iRobot suggested that I replace the battery, which I did for about $49.99 (as I remember). It never ran for more than 50 or so minutes after the replacement, and after a few months began to do strange things, like run around in circles, or go backward & forward in a straight line. When it began to buck (like a bronco!) I contacted iRobot. (And yes... I did clean it after every use & regularly picked out the hair & lint).

Our iRobot Roomba 960 has never worked in the 16 months that we have owned it. Even when brand new, it would never clean the whole house and would die at some point. When I called customer service, I was told that our house is too big and that I couldn't expect it to clean that much area. That's utter nonsense -- the house is only 2750 square feet. Nonetheless, we closed off all areas of the house except the living room, the dining room and the kitchen -- about 1000 square feet and the darn thing still died without recharging.

I bought my Roomba (iRobot Roomba model 891) about 3 weeks ago, and I have used it 8-10 times already on our hardwood floor. My wife noticed that there are scratches, long scratches, a straight line and some are curve and some are round. Especially where the runner were, (I removed the 2 runners in the hallway to wash them, and then I closed all the doors and blocked off the entryway so the Roomba can just clean that area). And that's where my wife noticed the scratches. And then we survey the whole house and my wife was right, there's scratches all over the house (1st floor is all hardwood flooring) from the living room to the kitchen to the family room to the hallway and all the 3 rooms downstairs. They all have scratches (most are straight line scratches, these scratches are hard to see, you can see it in an angle and if light is bright).

I bought a 900 series robot on 2/24/18. It worked for less than a week and started giving error on a part. Of course they took over week to ship such part which was not the issue. I owned an iRobot over 10 years ago. The company has changed and currently has foreign call centers and nonexistent customer service. Today I received replacement 960 robot & may not keep it. It is an expensive item and the company does not seem to care about its poor customer service.

We like our vacuum but she gets stuck under furniture. We do have several virtual walls. It runs out of battery power before it finds home. Sometimes it has a hard time finding home before it runs out of power. Other than the above it is doing very well. It would be nice if we could upgrade without a huge expense as we are a loyal customer.

We bought Roomba 980 14 months ago. It has finally died. There is no service for it. It must be replaced. iRobot/Roomba is offering $100 off another Roomba 980. Fail. We paid $999 for Roomba and after 12 months we had already replaced the filter and extractors 10 times at $69. 2 months ago, the left wheel died, so we bought a new one for $29. The day the wheel arrived, the cleaning head died, costing another $59. A week later, the battery died! That was $79. The "better" battery cost $99, but we opted for the one that came with our unit. The same day the battery was installed, the charger died! Another $59! 2 weeks ago, the fan motor, costing us another $15. During this time of continual breakage, extractors were replaced another 2 times and the filter once.

It does a great job on level ground and really keeps the dust and pet hair cleaned up. It is a bit loud if you are on the phone, etc. For a small machine used daily it really helps with light cleaning!

Bought a $600+ Roomba and only used a few times in past two years. The sensor was broken. The tech engineer said it's not repairable but I can pay $320 to get a replacement one. Why I pay another $300+ to buy a poor quality product? This is ridiculous.

After just over 2 years, my iRobot Roomba 700 series started giving me the ‘brush cleaning’ error. I maintain my Roomba well. It opened up the casing and gave it a clean. Eventually I became an expert in disassembling and reassembling my Roomba as I opened and cleaned everything (including gears, sensors and every part I could remove)! Eventually I contacted iRobot via chat where it was recommended that I buy a new cleaning head, which I did. I assembled it when it arrived and still, no dice. It wouldn’t clean longer than 10 minutes and was doing it in weird cleaning patterns and then errors out again. I once again contacted iRobot customer service and the rep called me at home to help. It was recommended that I needed to replace the robot now far out of warranty.

I am disabled, pushing a vacuum on most days is not feasible. The Roomba makes keeping my floors and home clean without injuring myself. The only issue are corners which I need to sweep since my version does not get into them as well. I have a long hair dog so I need to empty the bin after each cleaning since the collection space is small.

The vacuum moves about fairly regularly, but skips a number of spots. It takes the machine about four times as long to vacuum as it would if I were using a regular one myself.

My dogs love to chase it. Quiet and efficient. Not bad on energy usage and not hard to use. Picks up pretty good and easy to clean. Definitely would recommend for any household.

This cleaner makes vacuuming easy! I set my Roomba down in the middle of the room, close the door and come back later to find it all clean. It's great for carpet, wood floors, and tiled areas. I have to make sure I empty the container after each cleaning, but other than that, it is hassle-free. It sure beats pushing a heavy cleaner around the room. It will go under the dresser and zips in and out around the room until all is clean. It makes a deetaldeedee! sound when all is clean and it is through.

This product gets very confused, there is no set pattern. It goes until it hits an object and then turns turns turns. I watched this product for an hour and quite frankly it doesn't hit 1/2 of my cleaning surface because of its confusion. I paid a lot for this product and it is NOT WORTH IT!

This product excels at moving messes from one area to another, going to places it has already done or shouldn't, knocking things over, and destroying all cords it comes across. It clogs up almost immediately and then starts moving messes around. It is topnotch at taking hair from one area and then placing it underneath tables and doors. And if that isn't enough it breaks down within weeks of using it.

Spent almost 500.00 on the vacuum, only to find out it only lasts about two years, before receiving charging error 5. A call to customer support to find the ONLY solution was purchasing a new one??? Yeah, I will not be throwing my money away like that any longer! Thanks, but no thanks.

This company has the worst customer service. I ordered a product from them on a Tuesday night and paid for one day shipping. It's Saturday and I still have not received my product. Customer service said their team is verifying my order which makes no sense. Will never order a product from them again.

I purchased a 980 model in 12/2015. It worked well for 2 years and then suddenly stopped working. A call to customer service led them to recommend that I replace the unit. As others have stated, they do not offer any repairs or parts, just a suggestion to throw it away and buy a new one. They do offer a new one at a 15% discount but you don't receive a new battery with it. I've placed that order twice now by phone with a credit card that is in good standing. Days later, I've received a notice acknowledging that I cancelled the order (I hadn't). Again, I spent another 20 minutes reordering and they have no explanation of why it's cancelled. The woman on the phone said she was going to "personally" follow up to see that it was shipped, only to get the same cancellation letter and no follow-up. This is great vacuum while it lasts but it's incredibly expensive if it lasts less than two years. Consider this to be a disposable vacuum.

If I could give a negative rating I would! The expensive iRobot Roomba worked for little over a year, after purchasing a new battery, the Roomba stopped working all together. Customer service does not help you fix the Roomba, they offer 25% discount on a new one, which I think it's their marketing strategy, to sell more product. It is the biggest scam I've ever had. The Roomba cost over $600 which I purchased from Bed Bath & Beyond, another $50 for a new battery, over all this $650 vacuum cleaner worked about 1 year and half and customer service over the phone did not care at all. I wish I have read these reviews before my purchasing. Please do not spend your money on this piece of junk! Mine is ready to go in the trash.

Buyer beware (my experience -- long), July 21, 2017. By. This is a general review for the iRobot Roombas and not a specific model. IRobot does NOT have a repair center to fix a broken Roombas. If your Roombas will no longer work after warranty the best they will do is offer a discount on a replacement Roomba. My story: in 2008 I purchased the top model at that time. After 4 months of use or less than 12 uses, we found we were moving and after cleaning the Roombas and removing the battery I packed the Roomba. Due to unexpected circumstances the Roomba ended up in storage. It worked perfectly when I packed it.

I'm beginning to dislike our Roomba. I think they are best suited for a square room. Ours is not, it very open and the Roomba wanders from one room to the next, down the hall, under the dining room table and gets hung up on the chair legs and it never shuts off. It must be looking for its docking station and can't find it. That's because it's down the hall in another room going around in circles. The virtual wall does help but I'd need 5 or 6 of them to keep it confined to where I want it. It can get out of the living room by going under the couch and out the back, which it does. I made a test today by putting it in a small room with the door closed. It ran for over an hour and a half and never did shut off. Again I think it was looking for its docking station so I guess it must be moved from room to room too. The room was cleaned though. I'm thinking of sending it back to Amazon. It's not suited for our house. BTW... the dog doesn't like it either.

In theory, great idea. Who wouldn't love an automatic vacuum cleaner that cleans for you and you never have to think of doing it on a regular basis? However, this thing is terrible and such a headache. Before it turns on, I have to literally go from room to room removing any possible small items it may get stuck on. I have to close all the kids rooms b/c they have so many small toys that would demolish the roomba. I have to close my room off b/c I have too many cords from charging devices that might get sucked up and render the roomba useless.

Irobot Roomba 650 does a decent job. Does a lot of bouncing around. I see no program that makes it cover the whole floor but it does a decent job. But you can do a better job with the regular vacuum and much faster.

Very expensive product that doesn't live up to its worth. It takes more time to clean the overpriced piece of crap than it does to vacuum manually. Don't waste your money on this worthless pile of junk. I gave mine away for free and the recipient had the same review. Said it sucked even for a gift. Roomba blows and sucks at the same time!

I have owned several iRobot Roomba vacuums over the last decade. Some have had issues so when I wasn't sure how to fix the problem I contacted iRobot Customer Service. Amazing! Always friendly and they will troubleshoot the problem with until a solution is reached. If it cannot be figured out they will replace the item. Fast response time and a friendly staff are why I will be an iRobot customer for life!

I paid over $500 for Scooba 380. Worked only 2-1/2 years. When I call them for parts or services, they said they have none. They asked me to throw it away and buy another Scooba 400 series because they no longer makes the 300 series. But I said it's only 2 years plus but they will not replace it or service it. I consider this purchase a big rip off. Their corporate offer me $100 off to buy the Scooba 400 series. I asked if they will back up their products, once again, the answer is no. I am very disappointed with this company. And yes, I feel cheated by this company. They should not remain in business.

Roomba 650 - We purchased our Roomba about 18 months ago. We have dark cork flooring throughout the house so you can see every speck. Roomba has been a godsend. No problems except the occasional eating of iPhone lightning cords. I empty the bin and clean off the brushes every two days or so. Had a wheel module fail at month 14: diagnosed and ordered new one. Customer service was VERY polite and helpful during this process. Am now replacing the brushes when I noticed all the negative reviews here. I would recommend this product to anyone with the caveat; you have to maintain it. When this one finally dies we'll get another as a second!

I sent an email to iRobot asking where I could send my Mint5200 to have the tread on the wheels replaced. They said I should buy a new machine. Obviously they do not stand by their product and are out for more money. Too bad money can't buy integrity. I will never buy another product associated with this company again. I highly recommend you avoid this company and its products.

I have purchased 3 products from iRobot over the past 2 years - 2 Roomba and 1 Scooba. All 3 died while out of warranty. In all 3 cases, I called iRobot customer service and got the same answers, which reduce to this sequence: Clean it. Bang on it. Clean it again. Bang on it harder. Buy parts if you want to fix it yourself (assuming you know what parts to replace). Otherwise, throw it away. Buy a newer model. IRobot does NOT service/repair ANY of their consumer products.

This is the opposite of a cleaning robot. My carpets might get spotless, in one area, but as Roomba sits and bumps against all possible objects, while dragging every possible object it encounters; shoes, wires, papers, ANYTHING... What I really want to know is who is liable when Roomba pushes its way into a closed room and proceeds to shred sensitive financial papers that may have been on the floor of said closed office.

I'm glad that my review was seen over 70,000 times. I hope that it has helped other consumers diverge from purchasing iRobot. Here is a current update. I have disposed 2 of the iRobots - they were just taking space and I put them in the garbage. I have 1 iRobot left and the batteries I have last about 1.5 to 3 minutes max regardless how long I charge the unit for. I spoke to the iRobot customer service and as usual very insensitive to the client's problems. They said that I need to spend more money and buy more batteries or a new iRobot. These operators must be trained to strictly get more money out of us consumers and no other help or support is provided. Both my wife and I are very disappointed and I explained to the company about all the problems we had with the multiple units we have had.

A few years ago, I had my first robotic vacuum cleaner, a roomba. Can't recall model number but suffice to say it lasted less than 2 years. Customer service at that point confirmed it was not repairable. I had used it maybe 20 times, if that. This year, I gave it another try with a scooba. Same story, lasted less than 2 years and I have used it even less than the roomba before.

Got the hotshot Scooba. Couldn't use it for 30 days. First time, did not work. They told me "too bad". It's over 30 days. No money back. No help. I donated it to salvation army. Had similar problems with their Roomba. I love my Roombas but would NEVER buy directly from them or a new one. Only refurbished with a company that gives a warranty. Their service/customer depot stinks.. in private, I use worse language.

2 years ago I bought an iRobot scooba. Within 2 years the unit had cracked a small valve and stopped working. I contacted iRobot via their facebook page who then directed me to their Australian representative. After emailing them and having no reply I facebooked them again complaining about the lack of response. I promptly got a response by the Australian company brand developers, who sent me the details to have it checked and repaired. Upon return I was invoiced as they found no damage but it needed a "clean" despite them replacing the cracked valve. It was used another half dozen times prior to it faulting again (continually backing up). Again I contacted them and had to leave a displeasing comment on the iRobot facebook page to get any response.

After 3 years of light usage and I do mean light, I got the infamous error code 9. The book says to hit the bumpers 20 times to clean the sensors. This didn't work so I called the customer service line. Their standard line was, "Well if you cleaned the bumpers we can't fix it. So you will need to buy a new unit." They offered me a core unit, no battery or aux equipment for $150. I sent an email asking for more ways to troubleshoot the problem but they are standing firm, no fix just replacement. And because I registered the machine at purchase I get a 15% discount. Nice going iRobot, you got me, at least I got 3 years usage out of it. I will not replace it with a Roomba. I will never buy anything from iRobot again and I don't recommend you buying their products.

I am having a problem with my iRobot Roomba 650. I called customer service. Their representatives are the most not customer oriented people. I purchased the robot at Bed, Bath, And Beyond on January 2015. I lost the receipt and I have purchased it with a gift card so I can't pull out the receipt. Anyway, iRobot customer service insists to get the receipt and not willing to provide me a service without a physical receipt... Who keeps receipts in those days? Why to put more bumpers in front of customers face instead of trying to help them under the warranty agreement?!

My iRobot Braava, which I got in March 2014, has malfunctioned twice. The first time, I got brilliant service, and the machine was working again very quickly. This time, it has been quite a different story. I've had a long, dreary correspondence with iRobot support, in which I've been asked for impossibly precise descriptions of the malfunction; asked to give - in addition to the serial number of the machine - a number which is claimed appears on the machine, but to my eyes is completely invisible; asked for the receipt of purchase of the machine, and confirmation of my email address. My Braava is still not working, and it is now two weeks since I first contacted customer service for help. This is very, very depressing. I suspect that there is a single member of staff in charge of sorting out all customer problems, and asking endless ridiculous questions is a way of fending off having to do anything to help the hapless customers.

Poor execution. I have owned 4 Roombas, 2 Dirt Dog sweepers, best idea they ever had. 2 vacuums. In general I have plenty of money, so I do as I please. But I will learn over time. The time of the Robot floor cleaner is yet to arrive I'm afraid. They fail, break easily and customer support are just words @ iRobot. I would buy another one in a minute if they didn't terrify my cats and rode them like they do on youtube. But I wouldn't buy one to clean my floor. If I received one as a gift, I would sell it on Ebay.

I purchased a Roomba 870 in March and have been very happy with the results. With 2 kids, 2 dogs, and 2 cats, I program it to clean the living room and entryway every single day. Then, when I get home in the evening, I run it in another room as well - so it sees heavy use. When it was about a month old, it stopped charging on the base - it was completely dead. iRobot sent me an all-new 870, all components. It has worked like a charm for almost 8 months now with no issues. We recently updated our living room area run to a thick shag, which Roomba will not run on. It stops after about 10 seconds. To be fair, I cannot manually vacuum this shag rug with my Dyson upright either. I have to put on the hose attachment and use that occasionally on the area rug. Most of the floor is still wood, and I still use the Roomba daily.

A few week later I purchase to Mint Robot - stop charging so have to call and replace to charger. A week later Mint Robot stop working. They told me to send it back and they are going to replace it without any other explanations which I did. I send back Mint Robot with original box and everything in it. Cost me almost 40$ shipping on my pocket cause they refuse to pay shipping. And when I receive replacement\battery, pat and charging was missing. They told me to I have to purchase those so another 65$ for the all part. This company is a joke. DO NOT BUY any product from them, they will make you regret it.

Over a 12 month period I purchased 4 Roombas, in the 500 series. First one quit working, no help form Support. I tried to replace the battery, and stripped out the screw holding the plastic in place. That one is dead. Then bought another one, which seemed to clean ok, it just would not pay attention to the virtual walls. Bought a 3rd one at Sam's, which never cleaned the entire room. It ran through a tad bit of water, quit working. I cannot get Roomba to equitably fix this. I think I need a new motherboard for each of them, but iRobot refuses to sell me any or to offer any repairs. What they did offer was to sell me robots for $200 each. Really? I think I can sell them for parts and get about that much for the old ones. I think I will investigate a Shark or Dyson instead. That's over $500 for them, and nothing is working. I loved the first one, but the dog baptized it, and apparently any amount of moisture is a death knell. Too bad! I don’t think I will be getting any more. Too expensive a lesson. And from what I read on here, Roomba does not care.

Roomba 870 - The robot does not hold a charge long enough to regularly complete cleaning of living and dining room areas. It routinely is found dead in the middle of the floor in need of a charge. Irobot has replaced modules, charging station, etc., but problem continues. I'm concerned about what this will cost me once the warranty runs out.

Bought Scooba; stopped cleaning after the first 2 attempts. Called company for return or exchange. Support (!!) responded that had to inform the higher level management and get back to me next few days. Then next few days, I get another call from Support that they are still working on checking with higher level management; then another call after that to tell me the same. At this time, I complained and let them know that their support/warranty is bad enough for customers to look elsewhere for similar product. Then after that I was charged again, $700 as a security guarantee for me to sent the unit back and then they would send me a replacement. SOLUTION? Buy IROBOT, only if it is offered by SAM'S, COSTCO or similar places of biz with a reputable support and warranty service.

IRobot's customer service stinks! I bought the scooba 230 on their website last week. Long story short, after I ran it in my living room (which from my understanding was ok) it only cleaned a very small area and left my floor very sticky. I had to mop my floor 6 times after it ran. I followed the instruction to the "t". I decided to return it, because I don't want to clean after a product that is supposed to clean my floor.

I own an iRobot Roomba 500 series (pet series) automated vacuum. It is less than two years old and has NOT seen any severe or heavy usage. I only have one dog. I kept getting error messages time you clean the brushes. I went on the iRobot site and found a video that showed exactly what mine was doing. Then it said that I would need to call their support number. I assume that they have seen this problem many times. This assumption is based on the fact that they had a video describing the problem, and the customer service rep who I called went right into a script where she basically blamed it on the fact that I had a dog. Seriously? They were surprised that I had a dog? Why would I ever buy the "Pet series" if I didn't have a pet? This is obviously a design flaw. They said they have totally redesigned the brushes and then they told me that I would have to pay $50 to get them. I asked why I would have to pay to fix a problem that was an obvious design flaw. At that point, the customer service rep immediately gave me a 15% discount and free shipping. Discount and free shipping aside, this is a total rip off. This is them asking me to pay for their design flaw. It should be free.

I have a 2-year-old 500 series Roomba that I cannot find a place to get it repaired. It runs for about 2 minutes & says "clean brushes." This has been done every time it stops & nothing is on the brushes which, by the way, are newly replaced brushes, along with another new battery. Now the new problem is it won't dock at the charge station at all. Do I have any recourse at all? Does anyone know where I can send it for repair? I just spent over $100.00 on this thing & hate to throw it away.

Someone needs to file a class action suit against iRobot. I bought 9 iRobot vacuums and within a few months, they do not work. The batteries go down, the wheels do not turn, they stop mid-cycle, and so on. I have had 3 Dirt Dogs, 3 vacuum sweepers, from top-of-the-line to the basic models, and 3 Scooba washers. All of them have failed even while under warranty and the iRobot company refused to repair them. The only company that has taken one of the iRobots back was HSN, who after many phone calls, wheedling, crying, etc., finally replaced one of the vacuum robots. This company is one giant rip-off, and I shudder to think about what their failure rates are when our troops are in combat, if they are selling iRobots used by the American military.

I have had problems with iRobot systems and customer service for several years. I have bought about 4 different robots and all of them only worked for a couple of weeks to a maximum of 3 months. iRobot does not have a repair center therefore they make their clients troubleshoot this poorly engineered vacuums over the phone.

I am astounded that Colin Angle, as the CEO of a large consumer products manufacturer, would not list an email address so that he could receive emails from his customers. Perhaps, it is because of the point of view engendered by an engineering background that puts things ahead of human beings. When my Roomba 560 began to whine and thump, despite regular careful cleaning after only five months of use, I called Customer Service and was told I needed to replace the brush assembly. When I mentioned that one user on a complaints website mentioned that to clean the 560 thoroughly, the brush assembly has to be removed, the customer service rep told me that iRobot discouraged such a disassembly so I did not do it.

iRobot UK likes to advertise and charge in advance for repairs but are not keen to do anything once they have the money. I am continually fobbed off by the call center and cannot get to speak to a supervisor. It is a great product while it works but aftercare is a joke (expensive joke).

I purchased an iRobot Roomba 535 brand new from Woot.com in March of '09. About six months after the warranty expired, the Roomba started malfunctioning with the "9 beep error." This is a very well-documented error for this particular model (the 500 series) as evidenced by over 200 posts here: **. Same as the other complaints below regarding this model, I also attempted the "fixes" listed on the website to fix the issue, but to no avail. iRobot stated that there is no way to repair it. I only have to buy a new one for $150. What's a real kicker here is that iRobot refuses to offer an extended warranty for the replacement. I can understand that this is barely out of warranty. However, because this is such a well-documented design defect, I believe that my Roomba should be repaired free of charged or replaced with a non-defective model.

Vacuum used only a few times even though purchased mid-December 2008--kept it charged up Only used in a small area basically for surface carpet cleaning. Went to use it October 2010 and all it does it spin around in a circle, error message 9 beeps. Bumper is sticking. I already had taken it apart to clean it several times. Customer service told me the same thing as in the manual and to use an air compressor to clean it. It turns on, spins around and then stops and beeps-- uh-oh and then 9 beeps. I will not fix itself. Why are these items still allowed to be sold and why is HSN selling them knowing there are issues with these items?

I join the ranks of thousands of others who have had problems with their product after a short period of use. My Roomba was used about 12 times over the course of 2 years and the battery went punk. The company said to go punt essentially. I'm out of $300.00.

I purchased both a Roomba 530 series iRobot and a Scooba only 1.5 years ago, so they're not under warranty. The Roomba just moves in circles and the Scooba runs out of juice within 10 minutes of operation. I called technical support, got a foreign voice, and they told me that I would need to upgrade it for $150 because I tried the "fixes" that they posted on their website. I told the man that I was unhappy and would just like it fixed. They sent me an e-mail saying I have 30 days to accept their offer. Who wants to buy something that you have to upgrade or replace in less than 2 years. I also went online to see what could be wrong with the Scooba and several owners complained of the same problem and said that the battery needs to be replaced and also needs a software upgrade. The battery costs $69. I can't afford iRobot's fixes.

I bought the iRobot in July of 2008. The iRobot Roomba only worked once and stopped working. Make a long story short, I have called the call center about 5 times and nothing has been done. The reps don't speak well English at all. They tell me they can't transfer me to a supervisor or manager because they are not available and it takes about 45 minutes to get a rep on the line and another 45 min to an hour for them to understand what you’re calling about. I was suppose to get a new Roomba and to this day I don't have one. I was supposed to get pieces to fix my Roomba and I had to call 3 times before they actually sent them. My Roomba still does not work. They don't get back to emails or phone calls. Don't buy a Roomba. Not worth the money.

I bought a NEW Roomba 560 from an eBay seller. I register the product in the manufacturer site and the site says it's covered under warranty until November 2009. When I contacted the manufacturer's customer support about a battery issue, they are saying that the item is NOT covered under warranty since it's bought from eBay. They are pointing me to a policy section in their site to show me that it's their policy. If that was their policy, they shouldn't be saying that it's covered under warranty in the registration page. The customer service people are not ready to listen. They keep telling me that the item is not under warranty and there is nothing they cannot do about it. If they found a discrepancy in registration and their policy, they should be taking the responsibility and honoring what is posted in the registration form.

Our Roomba would work for 2 minutes, then stop again and tell us to clean and inspect the brushes. We were given instructions (for the wrong product) to return the Roomba. We sent the entire machine back including the dust bin because those wrong instructions didn't mention it. Recontacted Cust. Support on 12/19/08. They acknowledged that the wrong return instructions were sent and promised to send us the dust bin. On 12/31/08 we received the dust bin. Then, Roomba wouldn't charge. Now we find out they shipped the new Roomba without the battery! Those faulty instructions hadn't mentioned to keep the battery either. We were told 7-10 more business days before we receive the battery!