Interstate Moving & Relocation Group Reviews
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About Interstate Moving & Relocation Group
Located in Boca Raton, Florida, Interstate Moving & Relocation Group specializes in interstate moving services. From personal moves across state lines to corporate relocation across the globe, the company prides itself on its top-notch customer service. It also provides furniture disassembly, packing and other additional services.
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Interstate Moving & Relocation Group Reviews
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Reviewed Dec. 6, 2020
The team at Interstate are super efficient. I’m one that doesn’t like to waste time, so l really appreciate the effort put in by the crew to help me make my move as easy as possible across the miles. Thank you for the service; will def recommend.
Reviewed Dec. 4, 2020
We were moving out of our condo into our newly purchased house and personally I hate moving especially the packing part. But Interstate actually helped us by providing us with containers and moving supplies to help us get ready as smoothly as possible. They helped package the fragile stuff together as well which we were really please. Thanks for the great service!
Reviewed Dec. 4, 2020
We were moving our business location across town and had asked a few for quotes. Came across Interstate Moving Relocation Group and they had the most competitive price we found. Just finished the move last month and was very pleased with the service.
Reviewed Nov. 15, 2020
This is a a truly amazing company to work with. They always treated with me respect and communicated with me clearly and constantly. They kept me updated throughout the whole process, and gave a me a very good deal. On top of that, they came in, took everything, moved it on time with the given timeframe, and there were no damages. I would strongly recommend this company for your moving needs.
Reviewed Nov. 14, 2020
Great company to work with helping my family move in-state. They were very fast and professional in their work. They were also very cheap for the service they provided. 10/10 would recommend and use again.
Reviewed Nov. 13, 2020
This is a top of the line moving company. I did research into many companies, and this one stood out. Quoted me a very reasonable price, and the workers came on time and were efficient. Everything got done on time and I am very happy with their work.
Reviewed Nov. 10, 2020
I contracted Interstate movers to perform an interstate move all of my three bedroom two story house. They were extremely professional and handled my furniture with care. A few items were fragile and they did very well throughout the move. I couldn’t recommend these people enough they made the process so stress-free. Thank you again for such a wonderful experience.
Reviewed Nov. 10, 2020
Contracted interstate for a move out of state. They were very thorough and provided excellent service. I was impressed how stress free the entire process was. Everyone was super nice and I would definitely use this company again.
Reviewed Nov. 9, 2020
In summary, I will never ever use a moving company due to my experience with IMRG. They lied just about everything regarding the move. First they said the move is weight based, and couple of days before the actual move I received a call to review my final list and I found that it is cubic feet based. They got me two movers and both affirmed that it is cubic feet based. Michael, who was with me on the phone during making the estimate, explained in great details about how the weight based move goes, that I will get ticket of truck weight before they come to me and I can even follow them after loading to weighing station to get new weight and my move is the difference....
Second about the estimate itself. Michael again, he was "overestimating" my move for every item to make sure I get no surprises, and he assured me many times that if for anything, my price will go down. So in the end, the estimate was 1600cubic feet. When the first mover came he said 2000cubic feet which I refused to sign on and they left. The second mover Falcon Moving came next day. Estimated my move 2200cubic feet and could go to 2400. I strongly refused and with IMRG help the mover said he will bill me for 2000cubic feet. But when the load was done, he wanted me to sign on 2800 cubic feet (another bad review for this unprofessional unethical company will come later on).
Please note that, I have sold my super oversized formal living set (3-seat sofa, 2-seat loveseat, lounge chaise, chair with ottoman, occasional coffee table, sofa table and two end tables). And that set was part of the estimate. Also during the move due to falcon guy saying he won't load past the 2200 line, I had to drop my patio set (2 seat loveseat, two chairs and table). Also this was part of the original estimate. I had to do that while he was yelling and cursing about taking this job.
Third, After first mover left, IMRG called me to give me additional $500 discount when they come next day and I agreed to that, but when new movers came, they said these $500 came from old movers and they failed to let me know in time. I also asked the IMRG personnel during the move to let me speak with Michael the original person did the estimate for me but she said she cannot as the person moved to another "victim" I guess.
Reviewed Nov. 4, 2020
I used this brand a few times and every single time, they went above and beyond my expectations with their professionalism and punctuality. They offer great prices and a wide range of options to choose from. Will definitely use again in the future.
Reviewed Nov. 3, 2020
I found out about their services from a friend of mine and after hearing about how smoothly the entire experience went, I decided to give this company a try. There was nothing for me to complain about, I will most likely use this company again in the future.
Reviewed Nov. 3, 2020
Careful with my belongings while moving and also a delight to work with from start to finish. Great experience overall with the whole Interstate team. Moving is stressful, but I'm glad that Interstate was able to help lessen the stress with their expertise. Highly recommend their services!
Reviewed Oct. 24, 2020
The movers showed up on time, they did a wonderful job and were very friendly as well. I would highly recommend this company and will also use them in the future! They are very reliable and provides professional service that cannot be paralleled with any other companies in the area. I recently hired Interstate Moving for the second time and was satisfied with their service again. They wrap most of furniture to protect them, and I couldn’t find damages after moving. All movers are nice and do their job effectively.
Reviewed Oct. 19, 2020
I recently used their services to help a cousin with his move. They took great care with making sure his things didn't get damaged in the slightest. The movers were very friendly and respected all our requests too. Overall, had a very good experience, and will be using their services again if needed.
Reviewed Sept. 26, 2020
The moving company came later than was promised so it too late for me to cancel and get my deposit back. I was quoted by weight and the moving company charged me cu ft. I was charged almost 50% more for the move. I was told my things would be delivered in 7-10 days, but it has been almost 2 weeks and my things still have not been delivered. Customer Service repeatedly said they would research the mistake and call me back. They never returned any of my phone calls, instead they expired the link they sent to me with the details of the quote. THIS COMPANY IS NOT ETHICAL!!! STAY SAFE AND DO NOT DO BUSINESS WITH THIS COMPANY.
Reviewed Sept. 15, 2020
This is a broker NOT A MOVING COMPANY. When they finally got to my house to move me it was 9pm at night. Said they would be there at 4pm. Then they proceeded to tell me it would cost 4k more than I was quoted. They charged me for things the broker said was already in the quote. I was told that they would arrive at my new home within 5 to 13 days. No it was 5 weeks later. Then when my belongings arrived, it was thrown around so badly that things were damaged, broke, or missing. When I tried to file a complaint they would not return my calls, emails, or texts.
I only wanted them to be fair and honest. Not to mention that the movers whom moved my belongings into the garage left things that belonged to someone else in my garage. Being that I wasn't home when my belongings arrived. The movers broke into my dad's car to use the garage door opener to get back in without permission. I can't believe how they treat people. DO NOT USE THIS COMPANY!!! I don't understand why they even have one good review.
Reviewed Aug. 3, 2020
The online form for scheduling was simple and I was done in no time and then I received a confirmation call from the moving consultant confirming the details and also providing a quote for the move. The price was affordable, the guys were on time, personable, upbeat and confident. Melvin, Ryan and Chris all did a great job. Thanks for making my move easy.
Reviewed July 24, 2020
Their services was very efficient as they delivered and moved our stuff on time. They were very helpful and kind throughout our communication process and overall it was an amazing experience as they were very professional throughout the whole process despite the multiple questions and concerns I bugged them with. I couldn't be more happier right now!
Reviewed July 7, 2020
I moved with them a couple of days ago, when they told me the movers will be at your place at 9 am and as per time decided they were there. They were very helpful and flexible during booking for a 4 day long hourly move. These guys made the move the easiest part of the process.
Reviewed July 6, 2020
Very bad experience while booking a move. Clearly stated that from the date we moved the stuff it will take 2 to 10 days and later when we called they changed the words. Now it's been 14 days and they have not even given the estimated date when they are going to give the stuff for designated location, with 2 small kids we are facing lot of problems at this pandemic time. I don't recommend this group of Interstate movers to anyone else.
Reviewed July 2, 2020
There is nothing more stressful than having to move unexpectedly. But the best call I made was hiring Interstate Moving & Relocation Group. After searching around for quotes and finding it impossible to schedule with other movers, I called them and booked my move. They managed everything and made the moving day stress free for us.
Reviewed June 22, 2020
This company was so great to work with - professional and timely. They took care of my belongings without a hitch. If you want to move across state lines with no hassle, I'd recommend Interstate. Lovely group to work with.
Reviewed June 21, 2020
These guys are the real deal if you're looking to have a professional, on time, fast service that handles all your furniture and items with proper care and protection. Pricing is reasonable too! They explained everything in detail and talked about what each fee would be for. The workers that were doing the labor were very friendly and seemed ecstatic in helping me move. Great experience!
Reviewed June 18, 2020
First of all like everyone has said this is the third party mover service. The guys that come to pick your stuff up are different, it's whoever these guys send. Let me start with saying that Mitch from sales will do whatever he can to get your business. He will lie about the guys are going to wrap everything properly and make sure your stuff will all be safe. They will also tell you how 1st floor is free (i.e up to 21 stairs). Once he get the service good luck hearing from him again or any of the customer service guys from this company again. You will have to call at least 5 times before they pick up to give you a vague talk.
Then I had to deal with Katherine from QA, one of the rudest service rep I have ever dealt with, she will estimate everything based on the description given to her and then based on that the estimate will be created. This estimate is so vague and expect twice this on the day mover arrives, because that is exactly what happened. Once the mover arrived they charged twice the estimate price initially agreed upon. Upon reaching the final destination, they charged me extra for the stair even though they are 15 and not more than 21 as initially agreed upon. Several of the stuff is broken inside the carriage. This is the last time I am ever using this service and would definitely not recommend my family and friends to use this service.
Updated review: June 5, 2020
They had ABC moving Systems as the carrier to move my stuff from MN to CA. Although I am still suing this carrier, but IMRG were nice to do what they could do, offering me the refund of the deposit to partly compensate me on the missing $2000 TV. They say they are taking this carrier off their list. Seems they do actually care for their customers.
Original Review: May 19, 2020
Terry the agent gave me a low quote and convinced me that their poor grade in BBB and other places doesn't matter. I trusted him and paid the $500 non-refundable fee. They had ABC moving Systems as the carrier to move my stuff from MN to CA. At the time of delivery my $2000 worth TV was missing. Upon calling IMRG customer service they said sorry you signed that if something is lost we pay you 60 cents/lb and the ABC Moving offered me a generous amount of $50! This means that they simply stole my TV and try to get away with it. Just avoid these scams and go with a reputable moving company or forget about moving your stuff in the first place.
Reviewed April 27, 2020
I used Interstate Moving & Relocation Group to move from Florida to New York. They were reliable and efficient - two very important qualities to earn my trust. It cost $3k for a 1 bedroom space. They were careful with my belongings - I highly recommend them!
Reviewed April 14, 2020
Recently moved from Florida to Mobile, Alabama. Heard from a friend that Interstate moving would work for me, turns out they were correct. Got exactly what I asked for and then some, great service shown by the workers. Would recommend.
Reviewed April 14, 2020
Just what I needed during a time of confusion. Moved from Florida to Alabama just a few months ago. These guys were quick to schedule a time with me and helped with all of my needs. Spectacular service. Would definitely use again should I need to. Thank you so much!
Reviewed April 12, 2020
Very competent and professional. Do not waste time and can work 3 hours straight without breaking a sweat. Very pleasant and worthy experience. I hired 2 movers and they were done emptying a full 10 feet by 12 feet locker in an hour. Plus they are very polite and knowledgeable.
Reviewed April 3, 2020
First off salesperson builds a bond with you and once deposit is received does not answer calls!! Lies to get the contract!! Used contractors Coach USA! Three of my five large items were damaged. All we in perfect condition prior to being moved by this company!! Claim process is a joke and so confusing not worth it! They will pay based on depreciation - not based on things being in new condition and then wants to come and pick up items leaving you without bed, two cube storage and not enough money to replace them!!! I have pictures if anyone would like to see!
Reviewed March 30, 2020
Great group of people. Called them up to help move from one coast to the other. Could not have been easier to deal with and at $2,200 it was certainly within my price range. They handled all the small details so I didn't have to have all that stuff adding to my stress levels of moving a whole family across country. I would highly recommend them to everyone out there who is moving!
Reviewed March 29, 2020
I was recently moving from Florida to Texas here in San Antonio and thought I'd share my thoughts. Movers showed up on time and moved my 4 bedroom house very quickly. When they arrived here in San Antonio they took the time to place everything where I wanted it. Great people and the price was better than my other quotes.
Reviewed March 25, 2020
Had a great experience working with IMRG! I was provided with excellent service throughout the entire moving process and would definitely recommend to anyone planning a move in the near future. Whole process was efficient yet careful when handling my belongings and helped me speed up my move considerably.
Reviewed March 22, 2020
I usually hate the whole process of moving, but working with this company was pretty much effortless. I spoke with them on the phone, made a partial payment, and the rest took care of itself. I would hire them again in a heartbeat.
Reviewed March 19, 2020
Everybody knows that moving is a hassle. And as a single guy with no friends in my new location, hiring movers was the only option. Interstate Moving was the answer to my problems. I got a quote online and was pretty happy with it, they didn't try to charge me more at the end (unlike another company during my last move). Everything was great, the movers moved efficiently with no dilly-dallying.
Reviewed March 18, 2020
I hired IMRG for a move from FL to TN. They were very communicative and gave me a clear quote upfront. The move was as quick as it could be and easy overall. No damage to my furniture or my old and new home.
Reviewed March 15, 2020
I had the most horrible experience arranging my move from New York to Michigan through Interstate Moving and Relocation Group. They are brokers who are only concerned with getting you to book through them and getting their deposit. Then they hire movers and you have no idea which movers would be hired and how to contact them. When things go wrong during the move the brokers blame on movers and movers on the brokers so no one takes responsibility.
In my case the company kept pushing out the pickup date and delayed it by three days and on the final pickup date and time that was communicated to me by phone by a driver, the movers did not respect the time frame and arrived early in the morning, four hours before I was expecting them! I received a call from the driver at 6.30 am telling me that he is 30 minutes away. And when I told him I was expecting him between 11am - 2pm he said that I was wrong and that if he had to wait for me he will start charging extra money. So I had no choice but to accommodate their early arrival even though I had arranged for my friends to come in later that day to help me pack up a few things before the movers came in. So I did all of it myself.
The movers packed and moved my stuff in much of a haste, they were not careful with even fragile items. One mover dropped my bed frame on the floor which could have caused a big crack or scratch on the floor. In the end the movers asked me for 70% of the rest of the balance whereas I was told by the brokers that they would take 50% of the balance at pickup and 50% at delivery. When I told them of that the movers argued that their company rules said they would collect 70% and I should contact the brokers and clear it with them if I was told otherwise. So I contacted the brokers but no one picked up my phone or gave me a call back. I then had the movers call their company and tell them I could only pay 50%, after much delays and calls they finally agreed to it.
Once I knew the exact address of my location for delivery I called the interstate moving customer service to give them the delivery address and earliest possible time and I also wanted to leave them some instructions for the driver so that they can bring the truck close to the apartment. The customer service rep that I talked to was very mean and she did not want to hear the instructions for the driver. She insisted that I only tell them to the driver when the driver calls me with a time for the delivery. Then on the day of the delivery, I had to pay the movers the rest of the deposit BEFORE they would take out my furniture and let me see if everything had arrived and was in good condition.
I again tried to call the brokers that is interstate moving and relocation group but they did not respond. So the movers made me sign the form which said I had received my items in good condition and pay them in full before I could actually see if all of my items had arrived in good condition. The movers also charged me $150 extra for the long carry which I was not expecting and the rate of extra charge for each feet above 75 was not written on the contract. After paying them the balance and $150 on top of it, they took out my furniture and I realized that my desk was broken from one side. One of my lamps was damaged. And the movers had not packed the screws for the desk when they had dissembled it so the driver said he would leave the desk unassembled since I did not have the screws. Even though assembly was part of their deal. One of my lamp’s clamp and screws were also missing.
I tried to call interstate moving and relocation group once again but they did not attend my call and did not call me back despite leaving two voice mails. Moreover, the company is so irresponsible and unprofessional they brought a TV inside my apartment which wasn’t even mine if I had not told them that it was not mine they would have left someone else’s TV with me. I had the worst moving experience with this company and I would not recommend Interstate moving and relocation group to anyone. They do not respond when you need them and so far I have not heard back from them about my broken desk or the missing parts of my furniture.
Reviewed Feb. 29, 2020
These folks were so professional and helpful. They made my move WAY easier and I cannot thank them enough. The price was not horrible and I think it was totally reasonable considering the service they provided.
Reviewed Feb. 26, 2020
I moved from Florida down to Texas recently and all I can say is the experience and ease was second to none. Moving is such a pain but they made everything such a simple process. I would highly recommended using them again should I ever have to move. I was given updates the entire trip and felt safe trusting them.
Reviewed Feb. 25, 2020
I just got a new job in NY and needed to move from Florida. In a short amount of time, I was able to get Interstate to supply a quote and I was ready to go. Everything went smoothly and they were very professional. I highly recommend these guys!!
Reviewed Feb. 21, 2020
We recently had to move for job purposes and we couldn't be more happy with this company. We got many quotes from several different companies. We decided to go with this one because of the first start with the customer service. It's really huge to us and goes a long way. Once we got everything together and situated in both states they came in and did their end. Got our huge load up and moved in one weekend. They were very clean and well organized! We are overall completely satisfied! We will definitely use them on the next move.
Reviewed Feb. 19, 2020
They moved me from Florida to Georgia with ease! It was a big help, as my entire family was going to need some help after I got a new job opportunity in Atlanta. Big thanks to the Interstate Moving and Relocation Group!
Reviewed Feb. 19, 2020
I moved from Orlando to Brooklyn, NY and it could not have been more seamless. Everyone was very professional and made sure all of my needs were heard and met. The movers were very careful with handling my things. I couldn't have asked for a better experience!
Reviewed Feb. 19, 2020
Moving can be stressful, but Interstate moving made it extremely easy and simple. I recently had to relocate my 2-bedroom apartment from Florida to Massachusetts, and the experience was very smooth and stress free. They were extremely professional and took great care of my belongings. They showed up on time whenever we had to meet and made sure to clearly set expectations (and stick to them). I also found them to have competitive pricing, with the whole move costing about $3,000.
Reviewed Feb. 19, 2020
Just had to relocate to MA from Florida, found a single bedroom apartment for little under 2.5k, couldn't pass it up. The family and I were sweating the move, but interstate made it so easy and painless. Very good experience, couldn't recommend more. From the reception to the relocation staff, everyone was very pleasant and helpful.
Reviewed Feb. 19, 2020
Went through them to find a moving company to get me from Florida to Tennessee. It was pretty short notice so I'm glad I went through them. They moved my two bedroom and packed everything for me too. Everyone was very nice and friendly too, nothing broke during the move. Well worth the $3000.
Reviewed Feb. 18, 2020
I had to move out of state due to work and Interstate Moving Group was great. The whole process was a great experience. The customer service and the quality of work. The move was fast. I recommend them.
Reviewed Feb. 16, 2020
After our contract with IMRG was finalized and they received their monies, we were handed off to Unique Van Lines! This is when our nightmare began! We contracted to have our belongings packed by the moving company and they were to be there on Monday and Tuesday to pack and load and leave on Wednesday! This did not happen. The truck showed up mid-morning on Wednesday, our belongings literally thrown into boxes with minimal wrapping or protection from damage. The truck pulled out within 6 hrs of the arrival! How did we go from two packing days to a few hours?
During the disastrous packing fiasco, we were continually informed “more money, more money”! I had to go back to the post office to get a US Postal Money Order or cash (would not accept a check or credit card)! And we were not informed of an amount until after they had our belongings almost loaded. While I was at the Post Office, the loading was completed! At this time. I was informed that I would need additional monies before our belongings would be unloaded at our destination! Before our belongings were delivered to our destination, we received numerous phone calls “reminding” us of the additional charges and what would happen if we didn’t pay it! Our belongings were now being held hostage by Unique Van Lines! And our total moving amount had escalated to a price doubled that of the original contract!
We have contacted and communicated with IMRG and Unique Van Lines with no resolution for compensation for our damages and/or lost belongings (and there were many). We have now filed this with the Better Business Bureau and the Attorney General’s Office in the state of Florida. Our next stop....The Internal Revenue Service! If your experience has been even close to ours, I encourage you to file your case with these organizations! This is a short version of our experience with IMRG and Unique Van Lines!
Reviewed Feb. 6, 2020
Got a new job up north along the east coast and needed to move myself and my family. IMRG came through with the best price for the move and all my belongings made is safe and sound to their destination. Hands down would use IMRG again for my next move.
Reviewed Feb. 5, 2020
The very charming sales rep, Sam **, rushed me through a contract that waived many of my movers rights such as full value insurance and having a moving company assess my inventory in person before providing an estimate. He "helped" me "negotiate" a price down to what I was expecting ($2500 for a cross-country move of a studio apartment), promising that the price could even go down because they purposefully overestimate the weight of items a little. He phrased things to sound like even if the weight is over, I wouldn't have to pay more than the price I signed at.
Though I asked a number of times over the next few weeks, Sam would not provide me with the name of the moving service that would actually move my stuff (so I could get moving insurance) or update my inventory when I knew I had missed a few boxes, assuring me it would all be taken care of soon. Finally, Katherine ** (QA) called me three days before the move to get my updated inventory and suddenly the price went up by $1000. Half that increase came from an obscure "binding estimate" line item IMRG danced around no matter how many times I brought it up. Again, she assured me the weight would likely go down, so I felt satisfied because I'd done all the math myself on my IKEA furniture and knew our stuff weighed at least 500lbs less than their inventory calculator provided.
The day of the move, I finally learn who our movers are (Stop & Move), so I never was able to get full value protection on my items. Stop & Move then weighed our stuff after pick up and sent me a weight ticket putting our stuff at 3700lbs, which seemed crazy. The cost of our move jumped up to $3700 (from the original $2500). But it was a certified CAT ticket and the most important thing to me was getting our stuff, so I promised to pay. IMRG (Leanora **, specifically since Katherine avoided all future contact with me) refused to hear me out when I asked for their help.
Once our stuff arrived (amazingly in mostly one piece, I'll give them that), we weighed every single item we could carry on the Bill of Lading (with pictures and video) using a bathroom scale and our weight as tare. The items we couldn't carry were IKEA furniture that had very public, undisputed weights posted on their website. Our final tally was 1800lbs, meaning Stop & Move charged us for essentially double our inventory weight (and charging us $1100 more than we should have paid).
IMRG again would not accept that their sub-contractor could have falsified the weight ticket and told me that the dispute wasn't their problem, since we already got our delivery. So, lesson learned. Using IMRG as a broker will not make life easier. It won't save you the pain of working with a moving company. Instead, you will now have 2 different companies trying to scam you, you will have to pay a "cut" to the broker that amounts to at least a 3rd of your bill, and you will waive most of your mover's rights.
Reviewed Jan. 24, 2020
I moved from Pennsylvania to Florida with this company recently for personal reasons. I live by myself in a two bedroom apartment and the cost of moving all my stuff was only 3,000 dollars. For that low price I got really really friendly and respectful service that took care of my things very well. I definitely recommend these guys.
Reviewed Jan. 24, 2020
Great service in helping me find a new place to move. They are reliable and extremely friendly people. I highly suggest using IMRG for your future moving needs as they beyond exceeded my expectations for ANY moving company.
Reviewed Jan. 24, 2020
These guys did an amazing job. This is the best moving experience I have had so far. Their price is beats the competition so it was very tempting to go and put my trust in them, but I do not regret it. I moved from Florida to Texas. It was a three bed move for 4.5k and it was worth it. The people were super friendly, helpful, and hardworking. Every single piece of my furniture was nicely wrapped and protected.
Reviewed Jan. 19, 2020
They are your BEST friend until it comes time to actually move your things!! Nightmare began with the First movers, who came and argued with me about the estimate. I had an estimate for weight and the movers said they only do cubic feet on their truck. After 2 hours of haggling and telling me that I would have to pay an additional $2300.00!! I said NO!! And they left the job!
2nd movers.... were soooo slow, my sister, brother in law and I had to bring I would bet 90-95% of the boxes to the truck from the storage shed they were to unload and bring to the moving truck. Got dark... they had No flashlights. We still were helping them pack the truck in the rain and dark so my things wouldn’t get drenched. After we helped for over 3 hours... they used absolutely no straps to tie anything down. If my things arrive unbroken, it will be a miracle. At the weight station I gave the movers 8 straps, begging them to tie down my things so they so they wouldn’t be flung around the truck. For deliver... I requested Jan 4. They never told me how I could wait up to 30 days to get my things!! NEVER made it sound like it would not be delivered on my requested delivery date. Delivery date told would be Friday, Jan 17. Wait... now Jan 18 or 19!!!! You’ll be notified 18-24 hours before truck arrives!!
No truck here still on Sunday, January 19 at 4:30. Dispatch doesn’t know where the truck is with my things!! Staff on the line for the weekend/after hours... are rude and not helpful in one bit. Leanora was so rude to me on the phone on Sunday, January 19. No compassion, or "let me try to get the moving truck in touch with you.." "I will find out the status of your truck.." She only said, "I left a message with the dispatch to call me." WHAT?? Do your job and find out where my things are?? I have family and friends ready to help me move things to my classroom, to my son’s home. How long to we have to put our plans on hold because the company will not tell me the ETA. I was told by one lady on Saturday... that if my things didn’t show up on the delivery day on Sunday, to just call Monday morning when the office was open!! Really!!?? Is this the customer service they’d want for themselves or others they know?
All I keep asking on Saturday and Sunday, the day my things were to be delivered. Where is the truck?? Can’t dispatch tell you where it is so I can be prepared with friends and family to help move my things!!? Seriously I will NEVER, ever use the company again, and I will tell with every breath in my body, to never use this company!
Reviewed Jan. 11, 2020
Affordable Prices and Professional Service! I would recommend it to everyone who wants to deal with professionals, It's the best movers to everyone! They will give you an estimate and They will collect their money and after that they will start moving, dealing with a pro company.
Reviewed Jan. 11, 2020
Dealings with Interstate Moving & Relocation Group was ok, but understand they are only a broker.... They will give you an estimate. They will go to their list of moving companies and hand you over to them. They will collect their money and after that you are left to deal with the actual Moving Company. Even though Interstate will have your complete list of items and give you dates of pickup or delivery, the moving company they give your move to will NOT follow those promised things. You DO NOT have a choice who they give your move to.
They gave our move to a Company called Quality Moving Services (Houston TX). They charged us double. Said they would not deliver our furniture on time as written in our contract with Interstate and then said if we wanted it before we would have to pay $500. We had no choice to pay or not get our items. When the moving truck arrived at our final destination, the owner showed up and wanted his payment in CASH and then left us with only one person to unload the truck. So we had to pay double the amount and we had to help unload our furniture.
Interstate has called numerous times to change our bad review but I'm sorry we didnt have a choice who Interstate hired and did nothing about how this other company treated us and took our money. They did say that Quality will not work for them again but its a little too late when we are out thousands of dollars. I will NEVER use a broker again... I will only use another company that handles the WHOLE project so that they STAND BEHIND their contract.
Reviewed Jan. 6, 2020
Recently moved from Florida to Texas and utilized Interstate Moving and Relocation Group to make it easy on me and my wife. They handled everything perfectly!! Always on time, no **, and great service! I couldn't have hoped for a better experience.
Reviewed Jan. 5, 2020
I recently moved from FL to CA. I hate moving, it is a huge stressor for me. This company made my move stress free. The movers were friendly and helpful, I was given an accurate quote, and the communication was very good.
Reviewed Jan. 4, 2020
Stayed in contact with us throughout the entire process. Were on time to pick up our belongings and didn't leave our new house till we were satisfied with the placement of everything. Would have been stressful without you. Thank you so much!
Reviewed Jan. 2, 2020
My name is Rohit and I used the home movers services from this company recently. Sharing my experience: The sales agent promised me it will take around $1400 for moving 1 BK stuff. I requested 28 additional boxes just in case. He also confirmed that for every additional box, it will cost me only $10. They gave me window of 2 hours (13 Dec, 3-5 PM EST) when movers would come, pack and load the items.
On the day, I have been waiting for them to come till 5 PM. I called them and they provide me contact of the actual driver. I called the driver and he told me that he is running late and will reach around 8 PM. Seriously bro! This is my last day here. My friends have planned a Farewell party for me which starts at 7 PM and you are telling me that I will not be able to join the party because of this. I called them multiple times between 5 to 8 PM to track their exact timings. They reached at my home at 9 PM and left at 11:45 PM. I had early morning flight on next day. I planned to reach airport early in night and stay in hotel nearby but due to this mis-timing, I had to change all my last day plans. I couldn't bid farewell to all my friends because of them.
After seeing all the stuff, they told me it will take $3300 to move this stuff. I was shocked. We went through all this multiple times just to make sure I got the right quote. It is more than double what we discussed earlier. And what happened to $10/additional box deal? They charged me $600 only for packing. The sales agent promised me $296 for full packing services. We could have packed everything ourselves (and we did some of the things just to save the time in last day) if I would have known that they are going to charge $600. They even said that you have option to cancel the order. Seriously? It is already 10 PM in night. It's raining outside. I have a early morning flight to take. I already have confirmed to leasing office about my leaving. What other option I have right now other than paying what you are asking.
They said no to food items, and open liquids. I know this makes sense but no one actually told me anything about that. I was doing it first time so I didn't have any idea what will they take and what not. I had to trash so much because of this. If they would have told me this earlier, I would have managed it. Some of the stuff we bought the day before. I was really not comfortable the way they were handling all the items. I tried to call the company but no one was picking the call. The company customer service, Sales agent and QA, all the different contacts I had were going to voicemail. I was worried about the stuff so I even paid them $100 as tip just to make sure they don't break any of the stuff.
I landed to destination city on the next day. They promised me that they will deliver all the stuff within 7 days. They have 30 days storage just in case we don't give them address where to deliver. I didn't want to put my stuff in any storage. I tried my best to finalize an apartment asap and provide them a destination address. I provided them an actual address on 19th Dec. Customer service told me to wait for their reply as in couple of days it will be delivered. I called them again on 22nd Dec and they told me because of Christmas, they will deliver it after Christmas. I called them on 26th Dec, and they told me wait more as it will be delivered after new year. I called them back on 2nd Jan, and they told me to wait until 11th Jan. Are they really testing my patience? I understand that due to holidays there can be some delay, but I didn't expect it will take whole month to get my stuff delivered.
I am eating outside. I am living in hotel as I don't have stuff in my home. If they would have told me earlier that it will take this much of time, I would have bought new stuff for the time being. Why are they just playing with people. They don't have any idea how much inconvenience this delay has caused us (and don't even ask about the money I have spent unnecessarily). I am writing this on 2nd Jan. I am just hoping that they delivers my stuff at least on 11th Jan. I am hoping that it is not broken or spoiled. What is the purpose of moving like this if it is going to cost you thousands and the stuff is also broken. I could have sold the stuff there and could have bought everything new. The mover services is fraud. They are just making money out of people's helplessness.
Reviewed Dec. 26, 2019
When my family and I moved from Florida to Massachusetts, we used this amazing service. Everyone working for the company that we spoke or dealt with was so amazingly positive and cheerful. Our day was made every time our expectations were exceeded by the unbelievable customer service and prompt service. Would highly recommend.
Reviewed Dec. 19, 2019
I moved from FL to North Carolina last month and have nothing but great things to say about the experience. I was quoted $5000 for the move and didn't pay a penny more! They were friendly, timely, and took great care of my possessions. Thank you so much!!
Reviewed Dec. 19, 2019
When you hand over your entire life's belongings to someone, you want to know you can trust them. And what better way to maintain trust with someone than steady reliable communication. The crew I worked with here was great at that. And even though our travel fell out of sync due to other traffic, we stayed in communication well enough that I never once had to worry.
Reviewed Dec. 19, 2019
I recently got a new job in Tennessee which required me to move there. I’m from Florida and had no experience doing this before. This company was very helpful and patient throughout the whole process. Highly recommended!
Reviewed Dec. 17, 2019
Had to move from Florida to New York with my family after accepting a new job. As someone who HATES moving I can't recommend this service enough. They were fast and accurate on their actions. I left everything in their hands because it was obvious they were good at their stuff. If you are like me who hates moving, just trust these guys and your experience will be smooth with no headaches. Definitely one of the best moving services I have ever hired and I have had the bad luck of moving 6 times in the past 8 years.
Reviewed Nov. 26, 2019
Storage move from AZ to NC. I hope I could give no star. Such an awful experience. First, the driver did not show up on time. After waiting 4 hours, we had to ask him to pick the stuff up the next day because the storage facility was closing. And when the driver finally arrived the next day, he charged us $600 extra because he disagreed with the price estimate we were provided with. I Called Leanora and after she kept me holding the line for 14min said in a very unpleasant way that there is nothing she could do and said that we have had more stuff than the listed ones. This was not true! But of course, she had to say something. Please be careful using the moving company. They are brokers and you will be overcharged by the driver.
Reviewed Sept. 30, 2019
This company is super amazing with their wonderful customer service skills and excellent employees and staff. Would recommend to all. I will definitely be referring this company to friends and family.
Reviewed Sept. 6, 2019
AMAZING service - we used Interstate Moving and Relocation Group Inc. and they hired a moving company to service my move. They were reliable, professional, and efficient. The Rep Camron (who we hired for the moving help) was professional and had GREAT communication (which is key when it comes to moving of course). The Moving Company they contracted with (We Care for You) wrapped our fragile items (glass tabletop, etc), they disassembled and reassembled ALL of our furniture, and did an AMAZING job staging the home, and most importantly moving it with minimum damage. (There was one scratch on my table but nothing major.)
They also did a great job communicating with us, overseeing everything and delivered the items on time as promised. FYI though - we had to call Interstate multiple times before the move to solidify a moving date, BUT the actual price was $1200 Less the estimate we were originally told, as Camron did refer to it as he called it a "Weigh Less, Pay Less Scenario." So that I will say we were happy to see, as anyone else would be. Overall I would go with this company again. They made our moving experience much easier and would refer anyone I know to use them for their moving experience if they want it be be LEAST stressful as possible and and honest price with great, friendly, amazing people. What are you waiting for, call them!
Reviewed Aug. 15, 2019
After living in Florida for my entire life with my family, we decided it was best to move to Kansas due myself getting a better paying job. One of the many worries my wife and I had was the move itself. IMRG made that worry go away. We arrived in our new home with all of our belongings, all in one piece, and with a peace of mind. Thank you for making our move easy!
Reviewed Aug. 15, 2019
I had to move from Florida to Mississippi and I don't think there is a better choice I could have made than to use these guys! The company is very well run, with great communication and friendly people. Throughout the entire process, I felt as if my best interests were in mind and I had absolutely NO worries that I was being taken advantage of in any way. For anyone on the fence about this, pull the trigger, you won't regret it.
Reviewed Aug. 15, 2019
I want to thank the team over at Interstate for a job well done! I promised the crew that I would leave some feedback, so managers, please pay attention! I had to move out a storage unit from NY to South Florida, and it was my first time doing anything like this. The group made everything super easy to understand and did a great job handling the entire project. I'm happy with the price that I paid, I'm not sure if it's up to market, but it didn't burn a hole in my wallet! If you need help moving, then you won't make a bad choice with them!
Reviewed Aug. 15, 2019
Moved from Florida to Alabama and couldn't recommend these guys more. They made it easy and simple and the entire process was cheaper than most others I got quotes from. Would gladly work with again any time. Thanks for the help!
Reviewed Aug. 15, 2019
Great experience with these guys. Arrived a few minutes early and seemed professional. Had all of my stuff loaded in a breeze and got it to its destination faster than expected. Considering this was a decent move (FL to NC) I was impressed. Would not hesitate to recommend to anyone in need of moving services.
Reviewed Aug. 6, 2019
I arranged services for a July move in April. The move was from Connecticut to Alabama. The salesperson led me to believe my stuff would be delivered 3 days after being picked up. When the time came, the pickup was supposed to be Thursday morning, I called 7x before they finally came on Friday afternoon. The foreman was rude, condescending, and intimidating (he is well over 6 foot and well over 300 lbs). He INFORMED me that he expected a tip of 10-15% of the cost of my move before even finishing packing. One of the movers even clogged my toilet without saying anything! AFTER loading all of my stuff, they told me it would be 14 business days before my stuff would arrive, unless I wanted to pay an additional $1750.
I would never have agreed to this contract if I had known this was the case. If the foreman had even told me about the 14 business day window BEFORE loading, I could've packed my medication and professional clothes to start my new job with. Called IMRG who said they were only the broker, that legally Federal Moving had 30 business days. The salesperson who had misled me refused to take my calls, the customer service manager attempted to speak with Federal Moving on my behalf but told me that I "couldn't expect good customer service from truckers." I called the broker multiple times the first week, receiving sympathy but no actual help. IMRG said they listed my move as "priority" but told me that did not guarantee anything.
The second week they told me my stuff was being loaded on Wednesday, then Friday, then Sunday, then Monday. Then, sorry it will be at least another 9 days. 14 business days is 2 days from now. I have been sleeping on an air mattress and wearing only the clothes I drove here in for over 2 weeks. I asked IMRG if I could go get the stuff from the warehouse in New Jersey myself and was passed off to the Federal Moving dispatcher who does not answer my calls and does not have voicemail set up. I have contacted a lawyer and will be suing for breach of contract. I am also contacting the Better Business Bureau and posting on any and every website and social media platform I can access.
Reviewed July 5, 2019
This business did a great job moving my grandmother's entire house to our House in NY. They did all this at an affordable price. The Truck driver that was assigned to us did a great job in guiding us on how to best pack the cargo to keep it safe during transit. Great and friendly customer care at its finest.
Reviewed July 5, 2019
The move took place shortly after the initial down payment and went on smoothly. The driver who arrived was on time, very cooperative and professional. They handled my furniture with the utmost care and transported it safely and on time.
Reviewed July 5, 2019
Had an ok experience with these guys. They provided an reasonable and budget friendly quote which was somewhat accurate as the price I paid at the end was a bit higher than the quote. The truck driver that came to me was helpful and very professional. At the end my move was completed on time and nothing was damaged.
Reviewed July 5, 2019
I was provided with the most reasonable quote for my move by the company compared to the other two firms I contacted. The price I paid was just a few dollars above the quote they provide because I have to pay a stairs fee, which is understandable as I failed to mention the stairs to the company. Other than that the driver that come to me was a professional and handled all cargo with care.
Reviewed July 5, 2019
My father and I have only had a positive interaction with this company. They were straightforward with the quote they provided and stuck to it. The Drivers with which we interacted with were well-trained professionals alongside being very helpful. The end price we received was well within the bounds on the initial quote the company provided. Thank you for providing a competent service.
Reviewed June 25, 2019
I was looking for a moving company and IMRG called and put heavy pressure on me to sign. They promised that if I gave them an inventory that day they could give me a huge discount. I was not at home but tried to systematically recall all furniture and estimate number of boxes needed. When I returned home and tried to update my inventory they would never return my call. When they did they told me it would be a huge price change because I had changed my inventory. They also would not guarantee the price until after the truck was loaded and weighed and I had read that many people had experienced sudden price changes because the truck weight was more than they thought. And by then their furniture was held hostage. The cancellation policy is terrible. I ended up cancelling with them, lost my $2100 deposit. THIS COMPANY IS NOTHING BUT A SCAM!!! If you value your money DO NOT USE THIS COMPANY!!!!
Reviewed June 17, 2019
Customer service they provided was of the best kind possible. The truck driver that was assigned to me was highly professional and helpful as well. This company provided the lowest quote compared to the other companies I contacted. They Safely transported all my cargo to the required destination on time.
Reviewed June 17, 2019
The company gave me a brilliant piece of advice on how to pack my father's belongings and they did a great job transporting my father's things safely to me. They gave me the best price for the move and it was the most balanced quote I got. The driver was on time and very helpful. They indeed provided a quality service.
Reviewed June 12, 2019
The quote they provided for my move was the best one I could get in all the places I asked a quote from. The driver was a great help in advising me how to pack certain pieces of furniture in ways that avoided them from being damaged. Everything went well and I am very satisfied from the service I received.
Reviewed June 7, 2019
They are extremely professional and helpful and have very flexible prices. Not only that but they also provide a great advice. That being said they sent a good driver that was very helpful and careful with our cargo. Thanks Pete.
Reviewed June 6, 2019
I have moved several times in my life (mainly because of the Military) and most of the experiences were bad. This time I was moving from Florida to Georgia and was not looking forward to it. I worked with IMRG and all was taken care of quick and professionally. I would definitely let them move me again.
Reviewed June 6, 2019
Interstate Moving & Relocation Group helped me move all of my things out of state and I was super happy about it; all of it. My moving team did an amazing job moving everything carefully as well as quickly, which is great when you are being timed. Nothing broke between two states and two houses. I was extremely satisfied with their service, cost, and the fast pace they worked with.
Reviewed June 3, 2019
My move was executed in August of 2018. For the most part, I am settled in the new residence and have a complete perspective on what happened. The loading by the service provider was efficiently executed. The moving truck arrived at my new home one day late, with the stated reason that the workers to unload the truck did not show for work on the delivery date. The truck was unloaded the next day, and the workers were not professional movers. The driver was managing the delivery, but in the end disassembled items were not reassembled, and I had a pile of boxes in the middle of my house, even though the boxes were labeled by room. In short the delivery was a disaster.
Many items were damaged, and some items are still missing. To be fair, Interstate tried to rectify the situation, but the time for rectification was short, and there were many tasks to accomplish in a short period time. My anger did not facilitate the process. I am not a frequent reviewer on the Internet, but there is a lesson here. The people who loaded the truck were Interstate employees. The people who unloaded the truck were contract workers, and even though I asked, it was unclear who they actually worked for, or if they were just independent day-laborers. Caveat Emptor.
Reviewed June 1, 2019
I found them alone when searching for a moving company to move my things from Arizona to Florida. Camron was beyond friendly and honest which made me go with them. I didn’t realize it was a broker company that would hire someone else; I had a beyond horrible experience with the company that physically moved my things but I do not blame IMRG at all.
Leanora has gone above and beyond to FINALLY get my things delivered to me; they have apologized for the other company and have done everything to fix it. If it wasn’t for their help I wouldn’t have gotten my things back. Everyone I have spoken to has been beyond friendly and helpful and made the nightmare I was dealing with much easier.
Reviewed May 26, 2019
My wife and I decided to move from Gainesville, Georgia to Buffalo, New York. I was dreading the move, but these guys made it a painless experience. In the past my family’s always moved by ourselves, but I truly appreciated the help IMRG gave me. The price was altogether reasonable, and the helpers were kind and attentive. A few pictures got broken during the move, but I understand that’s hard to avoid moving as far I did. The workers even offered me $20 for each picture!! They were very careful with everything else, and I enjoyed dealing with them. I would recommend them to anyone.
Reviewed May 23, 2019
I had a terrible experience with Interstate Moving and Relocation Group. They 'brokered' for me a deal where I was ultimately charged x6 more than their price estimate. I specifically told them to find me a company I can pay by credit card. No problem they told me. The day of the move I was forced to pay for everything cash upfront at a total x6 more than I expected. And then when everything went wrong Interstate Moving and Relocation Group was absolutely nowhere to be found. I could not reach them by phone, text or email. They are supposed to work on my behalf with the moving company. I did everything myself.
I worked with the terrible moving company AllState Movers they set me up with. I couldn't get any answers from anybody. I did not get my stuff until over 3-weeks later. By which time I was in much hardship literally buying new clothes to stay presentable at my new job. And when my stuff finally did arrive there was broken and missing things. When I contacted Interstate Moving and Relocation Group they were absolutely unhelpful not returning my correspondence, giving me wrong information and ultimately not helping me recover any of my lost or damaged property.
This is a very disreputable business. I have submitted my official receipts in order for my listing to go up as a 'Verified Buyer'. I have contacted the Better Bureau of Business and submitted a report about Interstate Moving and Relocation Group. Only then did I get any response from this business and even then they did absolutely nothing to recover my lost, damaged or for all I know stolen property. I suspect this company buys Bots to generate fake customer listings because there is no possible way after the experiences that I had that this company is remotely competent or cares at all about their customers. I would be more than happy to supply much more detailed information about my experience with Interstate Moving and Relocation Group including timelines, email stamps and physical evidence asserting that everything I write is true.
My goal in submitting this information is to rise above the potential fake reviews as a Verified Buyer in order to help other consumers avoid what I experienced as a 100% ripoff where I was left completely myself to deal with another disreputable business, experienced undue hardship and suffered loss and damage to property. Nobody deserves this treatment at x6 times the cost cash upfront. Interstate Moving and Relocation Group is a disreputable business.
Reviewed May 23, 2019
Life sometimes throws curveballs and recently I had to abruptly move and the stress, panic, and time constraints were overwhelming. I had contacted IMRG and this was the best decision I had made. They handled everything in an organized and professional manner. I actually felt at ease knowing that I had this great company there to support me in a moment of chaos and disruption. They were friendly, reassuring, and went above and beyond to help me. My move went flawless. It may be the only thing in the past few months to go flawless, but I thank them and wanted to share my positive experience with others to let you know I had made the correct choice in a moving company.
Reviewed May 20, 2019
This company came through on all the claim they made. Drivers were on time and professional. Prices were what they quoted and the items transported were handled with the upmost care and were delivered as they were packed.
Reviewed May 20, 2019
The firm handled our transaction in a very nice manner. There were some ups and downs on my end and they made a great effort to deal with and provide a good service. The pricing was budget friendly as well. They handled my stuff with care and I am very satisfied with their service.
Reviewed May 19, 2019
I've had an overall positive experience with the company. They dealt with me in a very professional manner as well as provided professional advice in how to pack certain items. The truck driver was on time and very cooperative.
Reviewed May 15, 2019
First of all IMRG company is a scam. These guys are just brokers and they don’t own nothing but your money. Let tell you how they scammed me. BTW all the good reviews are fake and I have proof for that as well. We planned for a move from FL to GA and IMRG called me and asked me a few questions about the move and the items that needs to be moved. They quoted me $2*** for a 3 bedroom condo. Here are the items that were agreed and I’ll explain how they scammed me later.
2. They made me believe that all items including big ticket items will fall within 3300 lbs.
3. They said there is no stairs fee as we are in first floor.
4. They said there is no date move fee since I made a reservation 5 days before the move.
5. They made me pay $6** using my credit card initially and also said that I am most likely going to be well within the quoted amount (That’s the funniest part).
I had to postpone the date to 2 days. Now the scam starts. They charge me $200 for the change in date and they are saying that “IMRG does not have anything to do with this fee. It’s all the truck company that’s asking for the fee”. I get calls from a rude rude rude women about my moving and they said the truck will arrive on Tuesday (I wanted them on Wednesday) since they are around my area. I said I am not prepared. Rude women calls me back saying she was able to talk to the truck company and is scheduled for Wednesday.
Now Truck shows up. Surprisingly the truck has 50% filled with someone else’s items. I was shocked. The driver and another person in the truck says there will be an extra charge of $800 for the additional items in the house. THERE IS NO ADDITIONAL ITEMS. The driver also says that the stuff would weigh more than quoted 3300 lbs and that would cost additional fee. The driver also says there will be an additional fee for every 7 steps ($75). I paid half the amount 'cause I had kids and we just want to move.
Now the driver says the truck is full and they can’t accommodate other items in my house. I now had to throw away my king size mattress and other items cause the truck was already 50% occupied by items from someone else’s move. Now the truck shows up in our apartment in Georgia. The truck driver says “Hey you have stairs here.. So we need to charge you more”. I did not even wanted them to assemble my bed and other furnitures. They still broke the handles in my dining chairs which is expensive. Now he charged me a bomb ($3***) way above what was quoted earlier.
When I ask IMRG who I signed contract with, They are saying that I need to deal with the truck company and not with these clowns. I insisted I deal with these clowns because I signed up a contract with them and not with the truck company. Now they are in touch with the truck company and first they said 1. “Moving and they advise per the stair charge it is a legal charge and will not be taken off the contract” —> This is a copy and paste from their email. 2. Now after I send them pictures of the stairs they are saying “Can you sen a pick as to where the truck was parked at the pick up location.” Now their story is “As far as the charge for the stairs as per the carrier he is stating that you also had a long carry. Which means your front door was 75 ft from the truck”. Anyway I am filing a complaint against them in BBB, FTC and also a lawsuit. I have all the paperwork to support this. Scammers should not exist.
Reviewed May 11, 2019
They covered everything for me. I was looking at the couple of negative reviews and it seemed like maybe they just had a bad mover or an accident. All I know is it didn't happen to me. They packed and moved all my stuff and it all arrived to my new location without any problems or breaking. The movers were actually pretty friendly which I was happily surprised by. Next time I move, I'm definitely calling these guys
Reviewed May 10, 2019
A wonderful company with very professional service. Very impressed with the packing of all my items, fast and gentle. I was given a great price on my move which they proved to be above average standards. Highly recommended!
Reviewed May 10, 2019
Interstate Relocation Moving helped us move on April 30. It was a hot day, and they moved our belongings from one apartment and one storage unit in record time! The guys were professional, nice, and completed the move with no issues or damages. Would highly recommend and would absolutely use them again!
Reviewed May 10, 2019
Had a great team of guys that showed up promptly, worked hard and quickly. They were extremely careful with all of my property as well as being personable and professional with me. I have no doubt I would use them again and would recommend them to anyone looking to move.
Reviewed May 9, 2019
THE WORST EXPERIENCE EVER… FIND ANOTHER COMPANY. I originally went through Interstate Moving company who brokered out my move to a company I believe the name to be “Moving Company or Moving Service” which was in the signature of an email I received. I originally spoke with Camron at Interstate Moving and he was great and very responsive until I booked my move and then I was passed on. I emailed him after my stuff had been picked up due to lack of communication on all sides and I started feeling like I had been scammed and even said that in the email to him, yet I received zero response back from Camron and still haven’t. He made his sale and didn’t care anymore.
I then received a phone call from a Frank who wanted to go over my items/inventory list one more time and I actually had less furniture than I originally included when I received my original quote, yet somehow he managed to charge me an extra $250 dollars. I was told the cost was based on 2000 lbs, which I did not go over because I was moving from a small 1 bedroom in Los Angeles but he said because of the number of boxes I have it will cost more even though he had no idea how much my boxes weighed. That didn’t even make any sense. I was quoted 1575 or so and in the end was charged an extra $500 on the back end.
Originally my belongings were supposed to be picked up on March 27th so I took the day off work to be there. It’s 4 pm and I receive a call saying the movers are not going to be able to make it today and can’t get there until tomorrow. They literally called me an hour before they were supposed to arrive. I had to take another day off work because of this. I asked if I could get a discount for this inconvenience and they said they were processing a discount and would let me know. Which, they NEVER did. I asked multiple times and zero follow up. The movers finally arrived on Friday. This was the only good part of the service. The two men who came out to move my things were awesome and did a really great job.
I signed a document that says they have up to 30 days to deliver my things and let me tell you they took all of the 30 days. I received a call the next day from “Moving Service” wanting to how the movers did and I was told my things would be arriving within 11 days. The 11 days go by without any communication from anyone. I call what was supposed to be dispatch for this “Moving Service” and they said they don’t have an update on my move at this time, which happened 3-4 different times when I called. They also said they would give me a call back with an update, 3-4 different times but NEVER did. At this point I’m feeling as though I’ve been scammed.
I call Interstate’s customer service and spoke with Melissa who called the dispatch at “Moving Services” and they also could not give her an update. Melissa did call me back to let me know, which I appreciated. I called Interstate again and they said they would call me back the following Thursday and never did. It wasn’t until April 21st I received a call informing me that my things are finally being loaded on a truck and will be delivered within 4-7 business days and 4-7 business days go by without any contact or communication from this company. I call again on April 29th to see where my things are and now they are saying the truck just left yesterday (April 28th) and will be there in 4-7 business days. This was exactly what they told me the week before.
I finally get a call from the driver on May 3rd saying they will be there on May 4th but their truck will not be able to make the turn into my drive way. Which I thought was strange because how would they even know that since they are not at my house yet. They charged me another $250 dollars because they had to rent a U-Haul in order to deliver my things. I am not on location because I thought my stuff was being delivered a week before so a friend is there to let the movers in, which means I am going to need to pay by credit card for my EXTRA $250 for the U-Haul. I spoke to a Manager Kayla or Kaylee and she said, "It wouldn’t be a problem. We will email you the authorization form." Then a few minutes later I get a call from Ashley who says I can’t pay with credit card and she’s the actual manager and then she comes back to me saying I can pay with my credit card.
I fill out the CC authorization form and asked for an email confirmation that they have received it and I’m good to go since my credit card info is on a piece of paper through email, which didn’t make me feel comfortable in the first place. It has been hours and no response, so I call again to confirm it was received. I literally did not get a response via email until May 8th from Courtney and that was May 3rd I sent my info. The manager did run my card when I called but the lack of communication and response from this company is terrible from beginning to end. The movers finally arrive and there are two people, one of which is an older gentleman who can hardly lift the furniture so my friend had to help.
The services I paid for included disassembly of my furniture and reassembly. The ONLY thing that needed to be re-assembled was my canopy bed. The older man, David said he was not going to put the bed together because he didn’t take it down and just left it. I called “Moving Company/Moving Services” and spoke with Courtney and she gave me the number to her manager, which was a cell phone that went straight to voicemail. I tried to call Courtney back multiple times to make sure I had the right number for her manager and now she just ignores my call and NEVER answered. Literally would not pick up my call.
I also had a box that everything in it was broken. I packed everything myself and it was very secure. I think they completely dropped the box and broke everything inside. I would not use this service. Do your research before. I think they are in the business of scamming extra money from people, on top of zero communication from anyone. It was stressful and didn’t need to be if they would have just done the right thing and communicated throughout the process.
Reviewed May 3, 2019
Can't say enough about the combination of professionalism and friendliness that Interstate brings to the job. No hidden charges, always ready to help with advice. They made the prep and moving day a breeze. They brought an army of guys that made moving quick. They came right on time and attacked the job with gusto. They are the only moving company in Florida that has made me feel totally comfortable throughout the process. The care they took with every item was exceptional. They had no trouble accommodating to changes. They reduced the stress of my cross country move enormously.
Reviewed May 1, 2019
I hired IMRG last minute for my move, after countless searches. They were on time and very CAREFUL and thorough loading my stuff into the truck - totally professional. Would use them again and recommend them to others.
Reviewed April 27, 2019
Today I spoke with a Terry ** from the company who was short, rude and hung up on me. He repeated himself twice when he would say something. I am not sure if he had a hangover from last night but every word was short and patronizing. Example: "I have no idea, I have no idea" and then he would interrupt me consistently. I asked him if the bid was going to be over $5000 because I could only do up to $2500 and he hung up on me while I was talking. When he called yesterday while I was at work, his voice was friendly and patient. Regardless, hanging up on a potential customer is never okay. The company should know about this because if this is the customer service on the front end, what will happen throughout the process. Moving is one of the top three stresses next to Divorce and Death. The company should train its people to be patient and caring on the front end.
Reviewed April 23, 2019
We had a tremendous experience with Interstate Moving & Relocation group. Moving is terrible however they created our move simple and stress-free. We have a tendency tore friendly and wonderful to cope with whereas we were planning. The team that showed up, the day of the move, were skilled and executed with zero problems. Not solely were they fantastic to manage, however, their costs were additionally truthful. I extremely suggest using Interstate Moving & Relocation group for your move.
Reviewed April 16, 2019
Very nice, skilled service. From my initial call with an estimate with them till the task was done. We have a tendency to we're more than happy with their work, expertise, and care. The crew was on time, terribly honest and friendly and extremely careful with our stuff and no problems some. Nice service and that I extremely suggest Interstate Moving & Relocation Group.
Reviewed April 8, 2019
The move was completed everything quickly and done with care. I'd recommend using them for your next move. The quality of the service is excellent and the staff is very friendly and helpful. Overall good experience.
Reviewed April 8, 2019
Interstate Moving & Relocation Group did everything they said they would do at the price they quoted and the time they promised delivery. They handled our house goods with care. I would definitely use them again if and when I move!
Reviewed April 8, 2019
They were helpful from the very beginning. I contacted them after I received a quote from another mover that I felt was way too high. The crew was polite, friendly, and efficient. They worked with a sense of urgency the entire time and did not slack. Everything was padded well and put in the rooms as designated on the boxes. Thanks for quick service.

Reviewed April 7, 2019
I needed some appliances moved immediately. I was able to hire them for same day move. The movers were timely, friendly, knowledgeable and very efficient. I am not an easy person to please, and they met my high standards of 100%. The Sveto was very helpful in getting this job scheduled and work done. I was very impressed.
Reviewed April 5, 2019
In planning a move of our parents from Michigan to Arizona we reached out to this company in order to complete a relocation of a small apartment. The first person we talk to his name was "Terry" we went through a detailed list of the items that we would be moving for our parents. Line by line I spent over an hour on the phone with this individual to ensure that we would get an accurate quote for the items being moved.
This company ended up being a broker, their customer service was absolutely horrific. they noted that they were a five-star service and they would box everything up for her parents load everything onto the track and this could be further from the truth. The day before the company was to show up for the move they reached out to confirm the pick up times with my parents and at that time the price went from twenty four hundred dollars to over four thousand dollars with little to no explanation as to why they would be such a drastic increase in price. Spend hours playing phone tag with the customer service department that could care less about the consumer themselves. Spoke to numerous people who passed me along to other people who also could not help. Also spoke to a few jams who ended up hanging up on us all because we were trying to understand why the cost was now double.
Long story short we then think we have the situation solved and all items reviewed so we proceed with the company hoping that at this point the nightmare of an experience was over. They then failed to show up in original pick up day, reschedule it to the following day and arrive two hours later than the scheduled time to then notify us that they would not be charging us in weight but they would be charging by cubic feet which resulted in Steedy movers trying to nickel and dime and scam more money out of my parents pockets in order to put their items on a truck.
In the end my parents ended up paying this company more than double the original estimated amount. Had to leave L many items behind that were even listed on original quote. This is a bait and switch scam and the movers they contract out to are exactly the same. THIS WILL BE THE WORST MOVING EXPERIENCE OF YOUR LIFE! STAY AWAY!!!
Reviewed April 5, 2019
Can't say enough about these guys. Great service, quick response. Leon was great in arranging a pick up at my friends house who wanted to get rid of some furniture to do her floors. It needed to be done quick and he was great at arranging it for the next day. They wrapped the furniture professionally and kept me informed throughout the process while I was at work. I was at ease with these guys. They even sent me a picture after they wrapped the picture. I was highly impressed how they handled everything. Most importantly they delivered in a timely fashion to my co-op building which has strict time constraints. Also the furniture was heavier than what I anticipated so I really appreciate the professionalism and the way Luterson and his crew handled the furniture. Thanks again.
Reviewed April 2, 2019
The movers at Interstate Moving & Relocation Group hit it when it came to Professionalism, Punctuality, and Pride. They were well presented in a clean truck and uniforms. They were awesome. I will definitely use their services again in the future. I can highly recommend this company. 5 stars.
Reviewed April 2, 2019
These guys were amazing. Far and away the best moving experience I have ever had. Starting from the initial call they already began winning me over. Not only was their price significantly better than other moving companies I called (which was a lot) the person I talked to on the phone was super friendly and helpful. The day of the move I got a call from the driver updating me on when they would arrive, and to my surprise they were right on time. The crew was four guys who were all friendly and hardworking. Every single piece of furniture I have was delicately wrapped and protected. They had to carry everything up 4 flights of stairs and never complained once. I highly recommend these movers to everyone!
Reviewed April 1, 2019
This has been the worst moving experience ever. Pick up was set for a Friday. By Monday still no delivery. Continual lies from the company as to when they would be here. Original estimate was half of what we ended up paying. Do NOT use this company.
Reviewed April 1, 2019
My friend recommended me to IMRG and told me that they were a great company to go with. I decided to use them and the only thing I have to say is, FANTASTIC. The guys were on time and very patient with all the boxes and junk we had.
Reviewed March 31, 2019
Moving with IMRG was one of my worst experiences ever! 1. On the day of car pickup they called us and cancelled it, and after making a lot of calls we found another car mover, which charged us $200 more! We were lucky that a friend of us in town accepted to hold onto our car, till the new pickup date. 2. Another company named Unique Van Lines came to pick up our home stuff. Despite IMRG verbal statement that the fee is based on weight and if the announced weight is more than the actual weight, I will be charged less, but the driver said it's just based on cubic space and they never ever charge you less than the initial price. Our stairs had 13 steps and the driver charged us $75, because it going up and down had a combined 26 steps!
3. They delivered out stuff after 4 weeks (From Indiana to California) with 2 broken floor lamps and a lot of scratches over furniture items. The driver made me sign the form and pay the rest of money, and after I did, I realized one night stand and my office desk was missing! The driver knew about this and promised I will receive them in a week. It took another 3 weeks to receive them! The delivery of these 2 items happened through a 3rd company, and they were not even given a job number and I had to explain for ten minutes who am I and what is it about. All the customer service people I talked about about this move were impolite and unhelpful. I have claimed for the damages and it is still in progress.
Reviewed Feb. 9, 2019
My moving process was fast and easy thanks to Interstate Moving & Relocation Group. They were flexible and patient with planning my move and everything was moved without being damaged. I would highly recommend this service to anyone looking to hire a moving company.
Reviewed Feb. 5, 2019
Interstate Moving & Relocation Group helped me move my things out of state and I was really happy about it. The team did an amazing job moving everything carefully. Thus, nothing broke because the items would usually break with other moving companies. I was extremely satisfied with their service and the fast pace they worked with.
Reviewed Feb. 5, 2019
They provided a good and professional service at an affordable quote. While moving my late parents' belongings from CT to NM they assured me that I would not have to worry about a thing and that they would take care of everything, which they did in a very professional manner. Everything was transported safely.
Reviewed Feb. 4, 2019
I had hard time finding a trusted mover when it was time for my grandparents from New York to Florida. I reach out to Interstate Moving. My Moving coordinator was very knowledgeable about the moving industry. They didn’t offer the cheapest price but it was affordable and around my budget. The moving coordinator educated me on what to expect to make a smooth move for my grandparents.
Reviewed Jan. 31, 2019
I hired Interstate Movers in August to do a move for me from CT to NM. They quoted me 3100 to do so. What they actually did was contract me out to another company who ended up charging me over $9200! When I called them to find out why the quote was so "off" the representative at Interstate told me she agreed it was high and would investigate. Upon this rep receiving the paperwork from the company we were contracted out to, she determined they, in her words, "scammed us" by charging us for materials never used and for cubic feet not used. She then asked them to refund us $2020 for the above overcharged. To this date nothing has been done to help me, the Consumer. There are so many moving companies out there. Do your research and do NOT hire this one. Not unless you want the run around and to be ripped off.
Reviewed Dec. 31, 2018
From FL to NC. Great communication, prices, and staff. Would use again for any other big moves. They took the worry away from the most stressful experience a person can go through. So glad they were there to help.
Reviewed Dec. 29, 2018
Earlier this year my mother and I had decided to relocate from Tampa, Florida to Center-City New York. It was my first time relocating and needless to say I was panicking about the whole experience. I have always had trust issues since early childhood and trusting a couple of people to deliver our belongings for a payment that was a minuscule amount compared to the value of our possessions was a huge step for me. Having no other choice, I decided to go with the most reputable relocation group I could find online. And I was not disappointed at all. In fact, I was impressed.
Interstate Moving & Relocation Group provided a very reasonable quote and did not hike it at the last moment, which is a popular practice as I’ve come to know. The movers and staff were punctual and very amiable. They even gave me permission to photograph their IDs as collateral (I refused of course). Even as I was unpacking, I was surprised that every piece of delicate dinnerware and ornaments was perfectly intact. More so, there were many dollar bills that had apparently fallen out of our couch (which if taken would have not been known to my mother and I), which were stacked on top of one of our boxes. I will always look for Interstate Moving & Relocation Group for any of my relocation needs.
Reviewed Dec. 27, 2018
I needed a quick one bedroom move from Florida to Alabama. I called and got everything scheduled within a very short time frame, this company had comparable prices, and the movers and staff were extremely friendly. I paid a little bit more than I was initially planning on, but overall the whole process went smoothly and I would definitely recommend these guys to a friend.
Reviewed Dec. 25, 2018
Received one quote and ended up being double. Movers kept asking me to get more cash. This company uses different movers. The one they used for me was Angel Van Lines. My 400 dollar cabinet was ruined. Broken glass on a decoration. Never delivered my vacuum I bought right before the move. I was also told that included in the price was that the movers would carry my furniture to the rooms I wanted them in and they would reassemble the furniture they had taken apart. the movers refused to take most of my furniture upstairs. They did not take any of my boxes upstairs. Left everything in my garage. When I asked if they would take some of the furniture upstairs the one mover started cursing in front of me. Worst moving experience.
Reviewed Dec. 19, 2018
I have two specific complaints regarding this company. 1) I was not informed that once the moving company that was contracted to load my items (Move On Moving Solutions) arrived the cost for unplanned items would then be calculated by cubic feet and not weight, leading to a MUCH higher cost. I was led to believe that additional items that weren't accounted for in the previous estimate would be calculated in the same manner as was done in the original estimate--by weight.
2) I emphatically stated to the sales rep that I needed the items delivered on November 30, 2018. At no point was I informed that November 30 would be a "first available" date, and the items could be delivered up to 30 business days later. I was not informed in my conversations with the sales rep that to guarantee delivery an extra cost would be assessed; this option was never given to me. It is very difficult for a layman to understand the "first available" date and guaranteed delivery date when it is never discussed and is buried in jargon in different documents. I believe this is quite unfair, and in my case, I incurred numerous other costs when the items were not delivered on November 30, 2018.
Reviewed Nov. 6, 2018
I had to move from Boca Raton to Sarasota and used Interstate Moving & Relocation Group to do it. The group of guys that helped me with my move were very careful and made not breaking or scratching anything a priority. If I'm ever around Boca Raton again, I'll be using these guys for my move.
Reviewed Nov. 3, 2018
Recently I needed to move to a smaller rental after a bit of financial difficulty. IMRG provided me with a very fair quote, as well as showing up on time to move my belongings and not giving me any hassle with said move. All my furniture was wrapped and loaded in a timely manner, no scratches or damage. Everyone I met was extremely friendly and eager. I can’t imagine moving without them. I have no complaints whatsoever, and I will definitely be employing them again if need be. Five stars!
Reviewed Nov. 3, 2018
A Broker, not a moving company, I was misled. After our truck was loaded by Unique Vanlines on 8/27/18, they informed us we had more than estimated. We had to pay them additional right then otherwise they'd remove our stuff from the truck right into a the alley way (which is where the truck was being loaded). We feel this was under duress. 9/5/18 the company contacted me, saying our stuff would be loaded on a truck today but we had to pay $1000.00. I told them this wasn't correct. He said in order for it to go out on the truck I need photographic evidence of a money order. Again I told them it was incorrect. I contacted Interstate Moving Company to help get things sorted, they hired them for us. We didn't pay the additional grand on the 5th, our stuff was not loaded on their available truck.
~9/12/18 Unique Van Lines got in touch with me stating that the additional grand was a clerical error. That our stuff would be on the way. If it weren't for their clerical error our stuff would have been on the way 9/5/18. We received 3/5ths of our belongings on 9/17/18. The fella they gave the job to was only given a partial amount of our things to deliver. When we pointed out that we wouldn't send table legs and not a tabletop, etc and I had the paperwork with the box numbers did he agree that the full amount wasn't delivered and made note of that on my forms. It was in my right not to give them the full amount due as the full amount was not there so I withheld a portion. We paid for a full service move yet they sent one person to do this and he arrived around 11:00 p.m.
It took Interstate Moving Company and us continuously contacting them to finally receive the remainder of our belongings. Unique Van Lines said they sent us over half of our belongings within the 30 days that it doesn't count against them. Essentially they gave us the rest of our stuff as a courtesy. They knocked $200.00 off delivery. The remainder (almost) came at 11:30 pm 10/21/18. 2 missing boxes they cannot locate, a missing picture box containing our own artwork, and wedding photos, etc. They said they were unable to recover these items.
All 5 shelves damaged, both desks gouged, end table trash-worthy, tabletop and entertainment center scratched up (the blankets that were once very secure on pick up were essentially falling off and some of the labels were attached to the items instead of the blanket). CD shelf punctured, and heavy duty boxes smashed due to improper stacking practices or lack of care. This ordeal caused an extreme amount of stress to myself, my husband, and my family. They put us under duress, held our items ransom for a grand and only when that would not work they sent 3/5 of our items, a calculated amount, so they wouldn't get reprimanded for exceeding 30 days which by all accounts they did because our items should have gone out on the 5th if it were for their sheisty antics.
My husband had enough and ended up filming about it on his You Tube channel. They've put us through enough that people should know about it so they don't end up in the same situation. Unique Van Lines 1-866-291-0080 Interstate Moving and Relocation Group 1-866-922-5801 The representatives at Interstate Moving and Relocation Group were very helpful after the fact but it's hard to give them a positive review when we were misled and they hired such an awful company.
Reviewed Oct. 12, 2018
Interstate Moving and Relocation Group offers very affordable prices, they helped me and my family relocate for a price I could live with. They were referred to me by my cousin who also used their service. I definitely would recommend them to anyone that needs a moving company. Very reliable.
Reviewed Oct. 12, 2018
The quote was accurate. There were no changes without my permission, and they were very unprofessional when I had a few questions about the contract. The staff was friendly and pleasant to speak to about the services they provide. The movers showed up on time as expected. They were careful about handling all of my stuff. They were, especially, careful with my delicate glassware.
Reviewed Oct. 10, 2018
The quote they provided was not too accurate and I ended up paying about $500 more than I expected. They did have very friendly staff, and the movers showed up when expected. Overall my experience was not bad but not great.
Reviewed Oct. 10, 2018
After our precious movers tried to hike the price up at the last minute we contacted Interstate Moving & Relocation Group and we got a quote that we could live with. When it was time to move they showed up on time and were very friendly but ready for action. We got everything packed up and were out of there in no time. Thank you Interstate Moving & Relocation Group.
Reviewed Oct. 10, 2018
The quote they initially gave was accurate. The staff were also very friendly. The only reason it is not 5 stars is because movers were an hour late. Otherwise it was a good experience. I would hire them again but ensure there is time allotted in case they are late.
Reviewed Oct. 9, 2018
We contacted IMRG for moving estimate which was below 5000, we were moving from AZ to WA. The quote they gave use was completely different from the one upon arrival of moving company, which was a contracted out service from IMRG to Move On Moving, From there it has been hell. We have received zero help from IMRG to help us solve problems of estimate being twice the much in the end, several highly priced valuables being lost or stolen and nobody taking responsibilities for it. The actual move carrier and IMRG never communicated with each other, We were being left at their mercy with 2 kids and house packed and ready to go. No customer service or manager service that you can actually talk to. Everyone is just avoiding any responsibility.
Reviewed Oct. 8, 2018
My moving adviser was extremely professional and helpful. They handled all of my questions quickly and professionally. They did their best to give me an accurate quote, which was pretty close when the time came to pay. Customer service was very detail oriented and dependable. I would definitely use this business again.
Reviewed Oct. 8, 2018
Me and my husband needed to move some things to our new house and at the start it was really stressful. We decided to take recommendations from a few friends and give these guys a chance to help us. From the start they made everything a lot less stressful and so simple. We got a quote over the phone which didn't take long at all, but was a tad bit more than we thought it would be. They answered all of mine and my husband's questions, and explained anything we were uncertain or confused about.
They gave us a time estimate that was a lot shorter than what we expected, and they even beat that time when helping us move. They handled all of our items with great care, and they were so nice as well. I'm so glad we ended up listening to our friends and giving them a chance. They helped us so much, and the amount of stress lifted from our shoulders during this process will forever be remembered. I would highly recommend them to anyone looking into something like this.
Reviewed Oct. 8, 2018
I recently had to relocate for work and found Interstate Moving online. They were able to help me move within a week of contacting them and they showed up 30 minutes before the time they gave me. Everyone that showed up to help were eager to get the job done and had a very friendly vibe. None of my items were damaged in transit and everything arrived timely. If I need to move again I won't hesitate to use Interstate.
Reviewed Oct. 6, 2018
I've had an overall very positive experience with me.The moving advisor was very professional, help and went above and beyond for me. They did their best to give me an affordable and budget friendly quote for my move to my new home in Salt Lake City, Utah.They were very careful and gentle with all of my fragile items. The customer service was very detailed and oriented and did a brilliant job addressing all of my concerns as well.
Reviewed Oct. 5, 2018
My Moving advisor was very professional and helpful and they did their best to give me an accurate quote. The customer Service was also excellent and helped me with the problems that I had while moving.
Reviewed Oct. 5, 2018
From beginning to end this company gets an F! The nightmare with the company started with Michael ** who provided my estimate. I explained in detail that my things had been in storage for several years and that I didn't have a complete inventory list I could share. Based upon the size and dimension's of my storage unit, Michael ** said he could estimate the cubic footage to provide an estimate. I kept pressing him on the accuracy. After sending me the first estimate, he stated he made a mistake in his calculation and sent me a revision. He also repeatedly stated that "More than likely my estimate would be less." During our calls, I shared with them that I would be in Panama for two weeks and that my son would oversee the move. We also discussed the delivery date which NEVER got included in the contract.
When the movers arrived, they concluded the estimated cubic footage was inaccurate which increased my "guaranteed quote" by +$2,000. On the form, the dispatch date was blank and my son was unable to give them one. At that time, you would think that the broker would have reached out to ask of my first delivery/dispatch date. It took the brokers 7 days to email me to ask me the question of when my stuff should be dispatched! The other thing that broker failed to do was to inform me that because my stuff was overweight that the actual movers needed an additional deposit. When I got the broker and movers on the phone, it was a "he said, she said." Another Fail! Leonor from customer service was terrible and the overall service from beginning to end was a mess. I will never use a broker again for a move and don't recommend Interstate. BEWARE!
Reviewed Sept. 11, 2018
This is my first time using a moving company and I had a wonderful experience, They were so professional and represented and took great care with my belongings. Some were extremely challenging to get from the apartment to the truck because of weight, The pickup and delivery were on point and the pricing was great. Thank you Interstate Moving and your team for such great service and for helping our move go smoothly. I will definitely recommend them to anyone who is moving!
Reviewed Sept. 9, 2018
These guys were great as they worked within our schedule and had the best deal I could find. There were on time and wrapped our dresser, bed, and bookshelf in a protective plastic wrap so our things wouldn't get scratched. My old place was pretty small so I didn't have many things however they were efficient with their time and were friendly as well. Highly recommend Kurt and Brian.
Reviewed July 10, 2018
My first contact with them was great, our underlying discussion helped me choose to pick this organization as they clarified everything in full from expenses to pressing and size of vehicle. They went to my two room level for affirmation and was understanding when I needed to move our arrangement at short notice. On the day the group were fabulous. They arrived quickly, they got on with the activity, they likewise needed to enable me to pack a last couple of things, all without dissension. They were exceptionally proficient and gave me extraordinary genuine feelings of serenity amid the move. The cost was additionally exceptionally sensible with no shrouded additional items.
Reviewed July 9, 2018
I would most certainly prescribe this support of the majority of my loved ones. At first I was careful that my furniture may get harmed, notwithstanding, there wasn't even one scratch on them at last. They were constantly extremely watchful, proficient and didn't squander whenever by any means. I knew I was in hands from the begin, they were very much arranged before coming and they knew precisely what must be finished.
Reviewed July 7, 2018
Interstate Moving and Relocation Group, hereby referred to as IMRG, has failed to provide me: A reasonable timeline of when to expect pick up in Los Angeles. A reasonable timeline of when to expect my things in Arizona. Accurate verification of payment method. Accurate estimate of final bill off by 250%. Followup with All-State Movers explaining final bill and failing to get a weight ticket. Assistance in helping me process my lost and damaged items report. Reliable communication throughout the business transaction.
My claim is that IMRG, was negligent in their stated responsibilities to the consumer as outlined in their Binding Contract Agreement. "Expert advice and guidance throughout the course of your move." I have email and phone records of IMRG continually not answering or responding to business inquiries in a timely manner. For example, when contacted, IMRG agreed to contact All State Movers, hereby referred to as ASM, for a weight ticket. I confirmed with ASM that IMRG had not called. To this time I have not received a weight ticket of my items accounting for the charges as requested of my agent.
To facilitate my move, I had to reserve curb space with the City of Los Angeles. I was quoted by IMRG a 4-day window of Thursday, May 31 - Sunday June 1. I have phone and email records of my discussion from 2-weeks prior to my curb space reservation of June 2. Requesting them to please give me up to the second information on the official move date. This is because it might be impossible for me to recover a new reserved parking space with the city in front of my building before their 4-day window.
I needed firm communication. Over a 2-week period, IMRG customer support failed continually to keep their word in calling me back at the days and times they themselves said they would. Phone calls to IMRG customer service failed to resolve my issue. During normal business hours my phone calls would go to IMRG voicemail system. And my phone calls would not be returned. My emails to my customer service rep would simply not be responded to. Unreasonable failure of communication with this company causing undue stress and unnecessary hardship in my own opinion and which I would wish on nobody.
Finally, on Wednesday, May 30 I received a phone call from ASM, not IMRG, confirming they would be there to pickup my stuff on Saturday, June 2. I have an issue with IMRG in regards to Payment Method. Upon paying my deposit, I specifically requested verbally on the phone with IMRG customer service and my sales rep that I would need to work with a moving company that accepted a credit card. I was assured Yes that can be arranged and they would arrange for it. However, upon moving day, ASM insisted that they could only accept a personal check. This put me in a very difficult position as a consumer. Not only had I not expected this at all, and so I had packed my checkbooks, I also had to call my father and ask for an emergency personal loan to cover the balance.
I called my sales rep on the Saturday of my move stating the nature of my issue. I left a voicemail. I received no response until I called IMRG directly on Tuesday, 06/05/2018 and asked to speak to him directly. Again I was lied to about why my sales rep's estimate was off by more than -250% and I was told there was nothing they could do about the personal check. and that I would be forced to pay the full amount upfront with a personal check. He agreed to call ASM for an explanation of why his estimate was off by thousands and thousands of dollars. However, I never received an explanation from him nor a record of the weight of my stuff to account for the charges.
I could not deposit my father's loan and consequently the check bounced. I called IMRG in advance to report this. And nobody returned my call. I left a message on their voicemail. I received an angry phone call from ASM, at my job, stating that my check had bounced and that the price was the price. and that they were not going to weigh my stuff. That they charged "by the job" I was forced to work with ASM directly. Again IMRG demonstrating negligence of their stated broker responsibilities.
I called IMRG for a timeline of when I could expect my things in Arizona? Again. Total lack of follow thru and failure to communicate. Finally, less than 24-hours before they arrived at 4 pm I receive a phone call from ASM that I can expect my stuff tomorrow between 9 am-12 pm. This created a hardship for me with my new employer requesting unexpected PTO.
Some of my stuff is lost and broken. I am told by IMRG, "Here is the link to the insurance claim. fill it out yourself." IMRG quoted me a price estimate that was off by -250%. That's not an estimate. That's a guess. What I am more concerned with is IMRG total failure to communicate faithfully with the consumer. This created undue hardship for me as a consumer. I wish to avoid future instances of this for anybody else.
My advice for anybody in the future. Do not accept a verbal price estimate. Make sure you have somebody arrive at your apartment and do an in-person inspection. Have your price confirmed in writing before the day of your move. And take photos of your documents. I would never work with this company again nor recommend them to anybody.
Reviewed July 5, 2018
Extremely dependable and proficient administration, amicable staff and would surely prescribe to others. We got four evacuations men and two vans for the cost most firms were citing for two men and one van.
Reviewed June 29, 2018
The service I got was superb. The two guys were exceptionally exhaustive in dealing with breakables, for example, glass and were proficient and intensive all through the entire move which was finished in the assigned time and concurred cost. I have not utilized this organization previously but rather was inspired. Incredible move from two polite guys!
Reviewed June 20, 2018
The guys were awesome, proficient, well disposed, persevering and do the move in fast time as we must be out rapidly. I would suggest them. They took incredible care with my mom's costly calfskin couch and endeavored to secure getting the things out of an extremely restricted lobby. The move was done in four hours.
Reviewed June 3, 2018
They took our deposit money with promises that the price was based on weight and NOT number of boxes. Told that multiple times. When the movers showed up (at 8PM), they charge by NUMBER of items. They refused to charge by weight, stating they never charge by weight. Because it was so late we were not able to get a hold of Interstate Moving. Calls routed to VM or gave an error message. One call was answered by a rude woman who proceed to hang up on us and would not answer again. Since it was close to MIDNIGHT when they finally moved everything to their van. Their "dispatch" called us and stated it would be almost $1000 more than originally quoted. Tried to refuse but they already had all of our stuff in their truck. Dispatch said they would take payment from previous quote and we would fix tomorrow (Saturday).
Never got a call back and it has been almost 3 weeks and it sounds like our stuff hasn't even been moved to the truck that will ship it here! And now it sounds like they are holding our stuff ransom until we give them the extra almost $1000. I am worried either my stuff won't show up or I fear (like other reviews I have seen) that everything will be damaged. DO NOT trust anything they tell you because the moving companies they hire trick you and then Interstate is nowhere to be found.
Interstate Moving & Relocation Group Company Information
- Company Name:
- Interstate Moving & Relocation Group
- Company Type:
- Private
- Address:
- 4400 N Federal Hwy., Suite 302
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- www.interstatemovingnow.com


