Interstate Moving & Relocation Group Reviews

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About Interstate Moving & Relocation Group

Located in Boca Raton, Florida, Interstate Moving & Relocation Group specializes in interstate moving services. From personal moves across state lines to corporate relocation across the globe, the company prides itself on its top-notch customer service. It also provides furniture disassembly, packing and other additional services.

Pros
  • Packing and unpacking services
  • Free quotes
  • Military services
  • Licensed and insured movers
Cons
  • No 24/7 customer support

Interstate Moving & Relocation Group Reviews

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    Page 3 Reviews 45 - 245
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    Customer ServiceTechSales & MarketingPriceQuote AccuracyRates

    Reviewed Feb. 2, 2026

    If I could give zero stars I would. I paid around $1200 more than other quotes I received however because of the great reviews I went with Interstate Moving and Relocation Group. Big mistake. They informed me that they needed a "shuttle" to get the shipment delivered to my location, the day before delivery. They strong armed my special needs brother and told them the shuttle costed an additional $500 more than the contracted pricing and threatened to leave with his stuff. Multiple calls to customer service went unanswered and they had my 80-year Mom running around to get a money order/cashier's check instead of calling the ONLY person on the contract (me). What a SCAM! Do not believe the reviews, it is absolute BS. Zero customer service. Fake reviews!

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    MoversPunctuality & SpeedStaffRates

    Reviewed Oct. 31, 2025

    They were punctual and friendly. Great rates and great people. I would refer them to my friends. They didn’t take a lot of breaks. They were very efficient with their time. I couldn’t have been happier. They even wore booties so dirt wasn’t tracked in the house.

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    MoversPunctuality & SpeedDamagePackingStaff

    Reviewed Oct. 31, 2025

    Fantastic service from start to finish! The crew was organized, fast, and incredibly careful with every box and piece of furniture. They made my move effortless and stress-free. Would absolutely recommend to anyone moving!

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    Packing

    Reviewed Oct. 27, 2025

    This is one of the best companies I’ve had the pleasure of dealing with. I would recommend them to anyone in need of these type of services. From the first conversation until the last they handled everything with care.

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    Customer ServiceMoversStaffCommunication

    Reviewed Oct. 23, 2025

    These movers were amazing from start to finish. They called ahead, arrived when they said they would, and handled all my stuff like it was their own. What really stood out was how friendly and helpful they were - no attitude, just good energy and hard work. Made my move a lot easier than I expected!

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    MoversPunctuality & SpeedStaff

    Reviewed Oct. 22, 2025

    My experience with this company came as a pleasant surprise. Very smooth and virtually no issues. They were courteous, fast, and most of all, professional. I even sent them a thank you card! I would definitely recommend.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaffProfessionalism

    Reviewed Oct. 21, 2025

    I recently moved across the country and chose Interstate Moving & Relocation Group INC to help with the relocation—and I’m really glad I did. From the start, the customer service was great. The rep I spoke with was friendly, knowledgeable, and walked me through all the options without being pushy. They provided a clear quote and explained what to expect, which helped me feel more confident about the whole process.

    On moving day, the crew showed up right on time and got to work immediately. They were professional, efficient, and handled everything with care. I had a few fragile items I was worried about, but they were packed securely and arrived without a scratch. The movers were also really respectful of my space and took the time to double-check labels and inventory to make sure everything was accounted for.

    What I appreciated most was how well the communication was handled during the move. I always knew where my stuff was, and any questions I had were answered quickly. Delivery was made within the promised timeframe, and everything arrived in excellent condition. Overall, the whole experience was smooth and stress-free. Moving long-distance can be overwhelming, but Interstate Moving & Relocation Group INC made it so much easier. I’d happily use their services again and wouldn’t hesitate to recommend them to others.

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    MoversPackingStaff

    Reviewed Oct. 20, 2025

    I am highly satisfied with my moving experience I received with this company! They were very professional and handled everything with care. They went above and beyond to make sure everything ran smoothly and my needs were met. The process was more than I could have asked for, from start to finish.

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    Customer ServiceContract & TermsCoverageTechSales & MarketingPriceMoversQuote AccuracyPackingRatesTransparency

    Reviewed Sept. 29, 2025

    Possibly the worst moving broker I've ever experienced. Let's start with Sales. We did a full walkthrough via Facetime of my one bedroom, one bathroom apartment (750 square feet) to develop an inventory list for my estimate. Seems they quote you low to lock you into a contract when the actual costs winds up being 3x the price.

    Next, their customer service and dispatchers don't talk to one another, are incredibly rude, and wildly unhelpful. I asked for a Copy of insurance 3 weeks before my moving date and never received it (customer service). They changed my move out date 3 times within 72 hours which was very inconvenient as I had to make arrangements with my building (dispatch). They did another walkthrough 3 days before my move to update the inventory list, increased the estimate and then asked for additional money for the deposit (customer service). I bought a full pack and asked if there was anything I should do to make it easier for the movers and no one responded. Come to find out they should have sent me an entire booklet on how to make mine (and the movers) life easier (dispatch). I tried to call them several times and they either 1) didn't answer 2) hung up before the conversation was over or 3) left me on hold until I decided to hang up the phone.

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    Customer ServiceMoversPunctuality & SpeedDamagePackingCommunication

    Reviewed Sept. 23, 2025

    My long-distance move went as expected, which was a relief. The movers packed the truck tightly so items wouldn’t shift. They called ahead during delivery and arrived within the promised window. Fragile boxes were intact, furniture was wrapped and undamaged, and nothing was missing. At the new place, they placed heavy furniture where I asked, saving me from moving it again later. It was straightforward, reliable service.

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    Customer ServiceSales & MarketingPriceQuote AccuracyStaffRatesHonesty & Transparency

    Reviewed Sept. 14, 2025

    Interstate Moving & Relocation Group scammed me, and I had the worst experience with them. They gave me a low quote to get me to sign with them. I paid them a 25% advance deposit. After the cancellation period was over, they called me to go over my inventory. During that call, they increased the price by 60%. When I refused to agree to the new price, they threatened to cancel my move and leave me stranded. They even sent me emails saying that my move was canceled. Knowing I had no other options, they forced me to accept the new price. This company is a total scam, and their managers have no shame to lie openly. I hope this helps you avoid having the same experience.

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    MoversDamageMaintenanceStaff

    Reviewed Sept. 12, 2025

    Our move was long-distance, and I appreciated how consistent the team was. They communicated delivery times, arrived when promised, and unloaded everything carefully. Nothing was broken, and all items were accounted for. It made a stressful week much easier.

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    MoversPackingDamage Prevention

    Reviewed Sept. 2, 2025

    I had a few fragile antiques that I was nervous about moving. The crew wrapped each one with extra padding and placed them carefully in the truck. At the new house, they carried each piece without bumping into walls. Everything arrived intact, which was a huge relief for me.

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    PriceMoversDamageStaff

    Reviewed Aug. 25, 2025

    I wasn’t sure what to expect since I’ve always done my own moving, but hiring professionals turned out to be worth it. The team was respectful, worked in sync, and took good care of my belongings. They figured out how to handle the awkwardly shaped furniture without damaging the walls, which was a relief. Their calm approach made me feel comfortable, and they were done quicker than I thought. It saved me both energy and stress.

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    Packing

    Reviewed Aug. 18, 2025

    I was worried about the large glass coffee table, but they wrapped it so well I didn't even have to think about it during the move. Nothing cracked, nothing shifted. Very happy with how it was handled.

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    Customer ServiceQuote Accuracy

    Reviewed Aug. 13, 2025

    This company will promise everything and deliver nothing. Changed documents after I signed twice. Would not accept responsibility for their mistakes. Horrible customer service and follow up. Don’t trust them.

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    MoversQuote AccuracyPunctuality & SpeedDamagePackingStaffTransparency

    Reviewed Aug. 5, 2025

    These guys came recommended by a friend and I can see why. The packing was fast but careful, and the crew asked me about anything that seemed unclear. That kind of transparency really builds trust. Even my heavier appliance were handled without fuss.

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    Customer ServiceSales & MarketingPriceMoversPunctuality & SpeedDamageMaintenanceStaffBilling

    Reviewed July 29, 2025

    Scam from beginning to end. Customer Service shamefully rude and after payment unable to offer any support and valid information regarding pick-up and delivery because they are a broker. We were on your own in dealing with issues with mover who was a big problem. He took casual remark as for the absolute date we MUST arrive for delivery and - and basically held items and us hostage until he was paid an extra amount, charged because we were unable to drive across country in five days. NOTE: Mover was 5 hours late and finished at 8 PM so we lost almost a full driving day. Items arrived broken and damaged. See photos. As stated above Interstate was no help in dealing with mover. Scammed out of thousands! You've been warned - and here hoping the Better Business Bureau backs consumers up on this. (Not shown in images were also several dirty smudges on furniture.)

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    MoversStaff

    Reviewed July 25, 2025

    We had to move a relative from their apartment to assisted living. The crew was patient, soft-spoken, and respectful the entire time. They gave us space when needed and never rushed the process. That approach really made a difference.

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    Customer ServiceMoversStaff

    Reviewed July 21, 2025

    These guys got the job done in no time at all. Very professional and handled all my belongings with great care! They don't mess around. They get it done in a timely manner. If the day comes I need to move again, they are gonna be the ones I call on. Thank you guys for the awesome experience.

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    PriceMoversQuote AccuracyPackingStaff

    Reviewed July 17, 2025

    The estimate was fair, and the team didn't exceed the time they quoted. They brought tools to disassemble the bed frame and wrapped the mattress in plastic. Everything arrived clam and dry. I liked how predicated the process was.

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    Customer ServiceDamage

    Reviewed July 16, 2025

    Recently used Interstate for a move and I was pretty happy with the job they did. The communication could have been better but other than that everything else went smoothly. They loaded and unloaded everything carefully and nothing was damaged. Overall, I’d use them again and would recommend them to others.

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    CoverageMoversPunctuality & SpeedStaff

    Reviewed July 15, 2025

    There was rain in the forecast and I expected delays. The movers came early and worked around the weather without complaint. They covered everything and made sure nothing got soaked. That kind of planning deserves recognition.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaffRatesTransparencyHonesty & Transparency

    Reviewed July 15, 2025

    I couldn't be happier with the service. From the initial quote to the final box being unloaded, everything was handled professionally and efficiently. The team arrived on time, handled all my belongings with care, and worked quickly without sacrificing quality. Fragile items were wrapped properly, and nothing was damaged during the move. The movers were polite, respectful, and clearly experienced. I especially appreciated the clear communication throughout the process. The pricing was transparent, with no surprise fees at the end, and scheduling was flexible.

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    Customer ServiceMovers

    Reviewed July 14, 2025

    Terrible communication, horrendous customer service, and no ETA on my items. They gave me a verbal guarantee of a delivery today and now they are saying the truck won’t be delivered until the end of this week. Absolute scammers. The movers themselves were very nice, however, hence the two stars.

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    PriceMoversQuote AccuracyPackingStaff

    Reviewed July 7, 2025

    The team handled our boxes well, and they placed heavier items under lighter ones when loading, which shows attention to detail. It wasn't the cheapest quote I got, but the quality felt right for the cost.

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    Customer ServiceSales & MarketingStaffTransparency

    Reviewed July 3, 2025

    BADDD BAAAD BAAADD. My wife has had a worst experience. This seems like a scam. No ETA, No information. They picked up her stuff, but now it’s nowhere to be found. They are intermediaries with carriers and have no updates from them whatsoever. She is a medical student, and they are not helping with getting her stuff to her at all. They keep pushing updates to the next week and have no updates at all when she calls them back. There is no ETA, no details. They have a 21 business day delivery window, and it seems like they won’t deliver until then—if at all.

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    Movers

    Reviewed July 1, 2025

    We downsized to a smaller home and had to leave behind some big pieces. The movers gave us a few practical suggestions and didn't pressure us to take everything. They stayed respectful and calm even when we made last-minute decisions.

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    Customer ServicePriceMoversMaintenanceStaff

    Reviewed June 19, 2025

    My experience with this company was awful from start to finish but today was when the delivery was made & It was even worse than pick-up which I thought couldn’t get worse!! It started with the movers refusing to wear the shoe protectors (that I provided) to help protect my brand new carpet. It was not a polite decline, but a very rude one. I also had to make sure that they were going to put my furniture back together, which they did end up doing, but at first, they seemed shocked that they had to!... When all along I kept doublechecking to make sure that anything they took apart upon picking up that they were going to be putting back together upon delivery and I always got “yes absolutely” as answer.

    The icing on the cake for this horrible experience was about an hour into moving stuff the two movers started arguing inside my house and continued the argument outside. I followed them outside to see what was going on. I have a video of their interactions (video was too big to upload on this site) but I have posted it on other social and professional platforms. They were so unprofessional! If anyone is considering hiring them and would like to see the video, please message me and I will send it to you because it is crazy!

    I did speak with Ray and sent him this video & Ray is nice enough, but “nice” doesn’t fix the horrible experience I I had with this moving company from start to finish. If you’re smart just stay away! Do not hire them. Customer service just tries to justify their wrong-doings & are very argument argumentative when you have legit complaints. Moving is not cheap & moving companies are especially not cheap!!… And to have the experience I did was absolutely mind-boggling. 🤯

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    MoversPacking

    Reviewed June 12, 2025

    The moving truck was clean and well-organized. The guys placed heavy boxes underneath, light ones on top, and made sure nothing shifted during the drive. I could tell they had a system. I recommended them.

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    MoversStaffDamage Prevention

    Reviewed June 11, 2025

    The movers were polite, asked before touching fragile items, and used padding for everything. They didn't just treat it like a job-it felt like they cared about getting things right. I recommend them to all.

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    MoversPunctuality & SpeedPackingStaffDamage Prevention

    Reviewed June 6, 2025

    We moved into a walk-up, and the team handled everything without complaints. They wrapped every item and even used padding on the railings. One of them asked how we wanted things arranged, which saved time later.

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    Punctuality & SpeedPackingStaff

    Reviewed May 28, 2025

    Even though I had just a few things to move, Interstate Moving & Relocation Group treated the job with care and professionalism. They made the whole process quick and easy. Highly recommend them for small moves too.

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    MoversPunctuality & SpeedDamageStaffTimeliness

    Reviewed May 20, 2025

    Interstate Moving & Relocation Group helped me relocate from Florida to North Carolina, and the entire experience was smooth from start to finish. The movers kept me informed throughout the journey and delivered everything right on schedule. Nothing was damaged, and they even helped place furniture exactly where I wanted it. I felt totally supported the whole way!

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    MoversPackingStaff

    Reviewed May 15, 2025

    I was moving out of a studio, and even thought it was a small job, they still treated it with care. Everything was protected, loaded in one trip, and delivered without any issues. I appreciated how friendly but focused the movers stayed.

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    Customer ServiceMoversPunctuality & SpeedPackingCommunicationDamage Prevention

    Reviewed May 8, 2025

    Even thought it was a local move, the crew treated it seriously. They called ahead to confirm arrival time, showed up early, and had supplies ready. They used shrink wrap on all my furniture and made sure nothing bumped walls or door frames. Clean and quiet workers.

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    Reviewed April 22, 2025

    Living in a high-rise comes with its own challenges, but Interstate Moving & Relocation Group was well-prepared. They coordinated elevator access, protected the walls, and moved my furniture without a single issue. I'm so impressed.

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    Punctuality & SpeedStaff

    Reviewed April 16, 2025

    Moving with young kids was chaotic, but Interstate Moving & Relocation Group made it manageable. They worked quickly, kept things organized, and even helped set up some furniture. Thank you for your fantastic service.

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    MoversPunctuality & Speed

    Reviewed March 28, 2025

    I hired Interstate Moving & Relocation Group for a small apartment move, and they exceeded expectations. The crew worked quickly but didn't rush, and they were very polite throughout. All my items arrived safely and were placed exactly where I asked.

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    MoversPunctuality & SpeedDamageStaff

    Reviewed March 28, 2025

    They showed up early, worked efficient, and made sure all items were loaded in order. By the time they were done, everything was already in place and nothing was damaged. A truly professional team. Thank you!

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    Customer ServicePricePunctuality & SpeedTimeliness

    Reviewed March 26, 2025

    This has been a horrible experience. We were told we'd get 24 hours' notice before they arrived, scheduled for a Sunday, and heard nothing after Tuesday. Called and emailed everyone we had had contact with all weekend long, and then they finally called at 11:30am on Sunday morning, saying they'd be there in 1.5 hours. They forgot a big expensive piece of furniture and it took weeks to get it. When I called the main number, they were completely unhelpful. I need an itemized receipt to get reimbursement from my employer for relocation expenses. We have been calling and emailing over and over, and no one will provide a receipt. WE NEED A RECEIPT FOR THE THOUSANDS OF DOLLARS WE HAVE PAID YOU!!! What do we need to do to get a receipt????

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    Customer ServiceMoversStaff

    Reviewed March 25, 2025

    This moving group really is fantastic! I am so happy that I found them. They took great care with my items. Their team also had really great customer service. Everyone I spoke with was very kind. I highly recommend using them!

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    PriceMoversQuote AccuracyStaffRates

    Reviewed March 25, 2025

    Overall, I would highly recommend them to anyone looking for a reliable and stress-free moving experience. Extremely competitive pricing and very knowledgeable movers. "Thank you for making my move so easy!"

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    MoversQuote AccuracyStaff

    Reviewed March 25, 2025

    I am so glad I found this company. They were great from start to finish. As someone that relocates often due to work they were really helpful and great at listening to what wanted. I trusted them and they did not disappoint. It was a smooth transition. I’d definitely used them again.

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    PriceMoversQuote AccuracyPunctuality & SpeedPackingStaffRates

    Reviewed March 24, 2025

    The best moving experience I've had! Interstate Moving & Relocation Group arrived early, packed everything securely, and transported my belongings without a hitch. The movers were friendly, efficient, and respectful. The pricing was clear, and there were no unexpected charges. I'll definitely be using them again.

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    MoversStaff

    Reviewed March 24, 2025

    This place is very, very professional, very well kept very well-mannered individuals that work there. I really didn't expect this coming from a moving company. But they went above and beyond our expectations. And I will refer them to anyone in the future. That needs like assistant.

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    PriceMoversStaff

    Reviewed March 14, 2025

    Better than U-haul? Helped me make my move from Florida, affordable and efficient | from a 3 Bedroom to a 5 Bedroom and the whole process was rewarding, even though I don’t plan on moving again :) Thanks IMRG!

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    MoversStaff

    Reviewed March 14, 2025

    I love the way that this move went and it’s all thanks to these guys. Went by with no hassle. Also the job was completed earlier than expected so all I had to worry about was what to make for dinner. Thanks for the great help and job guys.

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    Customer ServiceCoverageDamageTransparencyResolutionInsurance

    Reviewed Feb. 28, 2025

    I am extremely dissatisfied with the service I received. Despite a video Zoom call conducted specifically to assess the size of my belongings, the moving company arrived with a truck that was far too small to complete the move. I was assured that I was getting a great deal and even being done a favor by receiving an entire truck with ample extra space, but on moving day, that proved to be entirely false. There was no solution offered to rectify the situation. Furthermore, a substantial portion of my belongings sustained damage, and I was never provided with a clear explanation of how the insurance coverage worked or given the option to purchase additional protection. As a result, I now face approximately $10,000 in damaged equipment and furniture, yet I am only being compensated $278.

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    Customer ServicePriceMoversPunctuality & SpeedDamagePackingStaff

    Reviewed Feb. 21, 2025

    I recently hired Interstate moving and relocation group for my move, and I couldn't be more impressed with their service. From start to finish, they made the entire process smooth and stress-free. The team arrived right on time and was extremely professional. They took great care with my belongings, ensuring everything was properly packed and secured for transport. Not a single item was damaged, and I appreciated their attention to detail. They worked efficiently and with great teamwork, making quick work of a task that could have been overwhelming.

    What stood out most was their friendly, courteous attitude throughout the move. They were happy to answer any questions and made sure I was satisfied every step of the way. I would highly recommend this company to anyone in need of reliable, affordable moving services. They made a potentially stressful experience so much easier, and I will definitely be using them again for any future moves!

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    MoversPackingStaff

    Reviewed Feb. 19, 2025

    From booking to moving day, everything was well organized. The movers arrived on time and got straight to work. They handled my delicate items with care, and I was impressed by their professionalism. Recommended!!

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    MoversStaff

    Reviewed Feb. 18, 2025

    The movers from Interstate Moving & Relocation Group did an amazing job. They were extremely professional, polite, and hardworking. I had a lot of heavy furniture, including a large sectional, dining table, and a few fragile glass items, and they handled it all with ease.

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    MoversPackingStaff

    Reviewed Feb. 17, 2025

    Moving can be stressful, but Interstate Moving & Relocation Group made it so easy. The team was professional, courteous, and handled my belongings with care. Everything arrived on time and in perfect condition. I couldn’t have asked for a better experience.

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    PriceMoversQuote AccuracyPunctuality & SpeedPackingStaffRatesHonesty & Transparency

    Reviewed Feb. 17, 2025

    Interstate Moving & Relocation Group made my long-distance move so much easier than I expected. From the initial quote to the final delivery, their team was professional, communicative, and efficient. They handled my furniture with care, ensuring that everything arrived in perfect condition. The movers were punctual and worked quickly, making the entire process stress-free. Their pricing was fair, and they didn’t surprise me with any hidden fees. I would highly recommend them to anyone looking for a reliable moving company.

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    Customer ServiceMoversPackingStaff

    Reviewed Feb. 17, 2025

    I’m sure I’m not the only one that HATES moving and everything that goes along with it but when you have to do it call these guys! They came ready to work on time and handled my belongings with care. From start to finish they were AWESOME! Thanks again for making a tough time a lot easier for me and my family.

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    Customer ServicePriceQuote AccuracyPackingStaffRates

    Reviewed Feb. 14, 2025

    This company made my move completely stress free. They handled everything with care and made sure I didn’t have to worry with a single thing. Communication was consistent and everything was done in a timely manner. You can’t beat the prices. Great experience from start to finish.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyDamagePackingBilling

    Reviewed Feb. 11, 2025

    Do not use this moving company. They will scam you out of thousands of dollars, hire unscrupulous, rude, and mercenary movers who damage your belongings, and then ghost you. My move started out with a quote of $2500, but when the movers arrived, they estimated that it would cost an additional $3000 to move my belongings. After they packed up my belongings, I found that they had left several boxes behind that I had to ship myself. When they arrived at the final destination, the mover was incredibly rude; several boxes labeled "Fragile" were destroyed, and other belongings were damaged. On top of that, the movers refused to accept a cashier's check for the payment. They only wanted cash -- which is very strange. Find anyone else to move your belongings. T

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    Customer ServiceMoversQuote AccuracyPunctuality & SpeedPackingStaff

    Reviewed Feb. 11, 2025

    I had a great experience with Interstate Moving & Relocation Group (IMRG). From the start, their team was professional, knowledgeable, and helped guide me through the moving process. They provided a clear estimate and worked within my schedule to arrange a seamless move. The movers they coordinated were punctual, handled my belongings with care, and ensured everything arrived safely at my new home. IMRG’s customer service team was responsive and kept me informed throughout the process, which made the move much less stressful. Overall, IMRG made my long-distance move smooth and efficient. I’d definitely recommend them to anyone looking for a reliable moving broker!

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    MoversPackingStaff

    Reviewed Feb. 6, 2025

    I had to move over the weekend, and the team arrived on time and worked efficiently. They packed, transport, and unpacked everything without a single issue. A fantastic experience. I recommend them for all friends.

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    TechPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Feb. 5, 2025

    I was so worried about my move from NY to Florida. I received several quotes and decided to go with Interstate Moving and Relocation. I paid my deposit and had to change the moving date because the closing was changed. I almost had a problem because the salesman did not say you can change the date. They don’t give you a fixed date for pick up or drop off btw. At any rate the next agent my actual moving coordinator was very understanding and helpful. She provided me with great tips. She said she was going to send on of her top movers (interstate sub contracts) and she did. US Express Moving System showed up on moving day. They were fantastic. I moved a lot of large furniture and they were professional and fast. Gave me a detailed inventory. My stuff was held in storage for a month and then delivered by Express. Everything arrived in good condition and was assembled. I would not hesitate to use them again.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPackingStaff

    Reviewed Jan. 30, 2025

    I recently used Interstate Moving & Relocation Group, Inc. for my move and had a mixed experience. The staff was professional and responsive, providing a detailed and competitive quote, and the moving crew arrived on time, worked efficiently, and handled my belongings with care. However, I was surprised by some additional charges that felt like a bait-and-switch, and the delivery of my items was delayed beyond the promised timeframe, which was inconvenient. While I appreciated the overall professionalism and efficiency, the unexpected costs and communication issues left me feeling frustrated. If you choose this company, I recommend being clear about the terms and asking about any potential extra fees to avoid surprises.

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    MoversStaff

    Reviewed Jan. 29, 2025

    I had a large sectional and a king-size bed to move, and the team handled everything effortlessly. They disassembled and reassembled everything perfectly. Such a great experience. Highly recommend them.

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    MoversPackingStaff

    Reviewed Jan. 28, 2025

    I was worried about moving my antique dining set, but the movers packed each piece with care. Everything arrived in perfect condition, and I'm so impressed with their professionalism. Thank you so much!

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    MoversPackingStaff

    Reviewed Jan. 25, 2025

    I think this is the best moving and relocation company I have used so far. My grandma is physically disabled and they handled her stuff with care and she couldn't stop praising the staff. I really appreciate your help. I'd recommend.

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    Reviewed Jan. 24, 2025

    I recently moved to a new state, and Interstate Moving & Relocation Group handled everything flawlessly. They communicated throughout the process and delivered everything on time. Highly recommend them.

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    MoversPackingStaff

    Reviewed Jan. 20, 2025

    The movers were friendly and patient, especially with my kids running around. They packed everything efficiently and helped set up the larger pieces of furniture in our new home. Excellent service. Thanks!

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    MoversPunctuality & SpeedDamage

    Reviewed Jan. 19, 2025

    Interstate is one of the fastest and nicest moving companies out there. They went out of their way to make sure all my packages were safe and actually came on time! Every other company I tried has either been late or my packages arrived damaged. So if you are looking for a fast and reliable service this is your best bet.

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    MoversPackingStaff

    Reviewed Jan. 19, 2025

    The reason I gave Interstate a five star is because for a first time user, they were very professional from the initial start to packing and loading the truck, all the way to the drop off and unloading. I was definitely impressed by how smooth everything went for sure, so if you need a company that is trustworthy and take care of your belongings I would highly recommend Interstate Moving and Relocation Group.

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    Customer ServiceMoversStaff

    Reviewed Jan. 16, 2025

    Interstate Moving & Relocation Group exceeded my expectations in every way. They made a potentially stressful situation manageable and even enjoyable. If you're looking for a reliable moving company that prioritizes customer service and care, I highly recommend them. I will definitely use their services again for any future moves!

    Thank you, Interstate Moving & Relocation Group, for a job well done!

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    MoversPackingStaff

    Reviewed Jan. 15, 2025

    I loved using their reusable crates - it made packing easy and reduced waste. The team was professional, organized, and made the move stress-free. A fantastic service for eco-conscious individuals. Thanks!

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    PackingStaff

    Reviewed Jan. 13, 2025

    Helping my mom move to a smaller apartment was emotional, but Interstate Moving & Relocation Group treated her belongings with care and respect. They made the process seamless and even helped unpack. Truly a wonderful experience.

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    MoversPackingStaff

    Reviewed Jan. 9, 2025

    The team was incredibly helpful, packing my belongings efficiently and ensuring everything was transported safely. They even helped arrange the furniture in my new home. A fantastic experience. I recommend them.

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    Customer ServiceMoversPunctuality & SpeedDamage

    Reviewed Jan. 8, 2025

    I called them on short notice, and they managed to squeeze me into their schedule. The movers were efficient, careful, and finished the job in record time. They truly saved me during a stressful time.

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    DamagePackingStaff

    Reviewed Jan. 3, 2025

    I was moving a lot of fragile items, including a large mirror and delicate glassware, and Interstate Moving & Relocation Group packed everything with precision. Nothing was damaged, and they even helped me unpack at my new place. Amazing service!

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    MoversStaff

    Reviewed Nov. 26, 2024

    My experience with these guys was absolutely the best! I would give more than 5 stars if I could. They were so helpful and very professional. I would recommend using their services to anyone. Thank you guys so much!

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    MoversStaff

    Reviewed Nov. 26, 2024

    Very excellent work. Had me finished in no time. Would definitely recommend. From start to finish it was nicely done. Never had professional movers that was efficient and ready. Done the job in no time. Well done.

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    MoversPunctuality & SpeedPackingStaffProfessionalism

    Reviewed Nov. 25, 2024

    I'd never moved before and was making quite a big move from Rhode Island down to Kissimmee. Interstate was incredibly helpful and took their time walking me through the entire process. Everything was done in a timely manner and they handled everything with care. For a first time move, this was a pleasant experience.

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    Customer ServiceMoversStaff

    Reviewed Nov. 19, 2024

    You guys are amazing, one of the most professional movers I've ever experienced. Great attitudes, and extremely helpful; thank you so much for that, I really needed it because moving can be crazy stressful!

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    Sales & MarketingPriceMoversQuote AccuracyPackingStaff

    Reviewed Nov. 7, 2024

    Textbook bait and switch company- they do this a lot!! Look at the other reviews! They sell you on an affordable, easy move then they hand you off to the shadiest moving company I’ve ever seen. They hold your move hostage until you pay more money. Interstate seemed to take a thorough inventory- I even had to measure my furniture and count the prepacked boxes. But then the actual movers get there and it’s suddenly thousands of dollars more than originally quoted. You have no choice but to pay. Then they don’t deliver my stuff until THREE WEEKS after my move in date. Do you know how long that is when you have NOTHING to live off of??? An absolute nightmare! I would never wish this experience on anyone else and I have already told several people to avoid Interstate at all costs. Arena Vanlines needs to be removed as one of your moving partners - absolutely the worst moving experience I’ve ever had! And I’ve moved 13 times!!

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    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyDamagePackingStaffRatesTimeliness

    Reviewed Oct. 21, 2024

    When looking for a mover from California to South Carolina I read reviews and compared prices. All companies have bad reviews, and I acknowledged that, so I took the word of my salesperson, Ken **, when he sent me positive reviews for this company. First, Interstate Moving and Relocation does not do the transport. One company picked up our items and another dropped them off and those people were very friendly and did what they were supposed to do. And yes, when they showed up they did charge us extra because my box count was off, but I think that was on me.

    My major complaint is that I had a first date of delivery for October 29th because our house is getting built and the trucker called on Friday, October 18th at 9pm and said he would be here on Sunday, October 20th! I told him I had nowhere to put the items but he said he was coming. I called Interstate, no response. I texted my salesperson, Crickets! So I got a storage unit. The guy delivering the items had no idea what was in his truck and at the end of it all, we were missing 5 boxes.

    So now, I am trying once again to get ahold of Interstate, nothing.. and I need to now hire another mover to move my things when my house is finished and then I need to figure out what is missing. Moral of the story.. they say they store your items but they do not, they don't really have a great way to track your items, and they are nonresponsive when you have questions. The one star is only for the outside vendors they used to actually ship because they are friendly and responsive.

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    Punctuality & SpeedRefunds & PayoutsPackingStaff

    Reviewed Oct. 12, 2024

    I had to move from one state to another and I was surprised at how well equipped these people were to help facilitate my move! They came to my home and helped my family pack everything up safely and even helped us check to make sure we left nothing behind. Their service was prompt and even though it was a long move they made sure everything was okay. What amazed me was their ability to move everything in only two days! Other reviews saying they have managed this are not wrong at all. They give you the value you pay for, I can say that much! I will recommend them to anyone who needs to make a big move to a new location.

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    MoversRates

    Reviewed Oct. 12, 2024

    From my perspective, they are one of the good movers. Their rates are competitive and their movers are pleasant to deal with. Nobody likes moving because it's a huge hassle but if you are gonna move, make sure you use good movers!

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    MoversStaff

    Reviewed Oct. 12, 2024

    Excellent service by this moving company. They were top notch in getting the job done. I will recommend them to anyone if needed. The purpose and task were completed efficiently. Everyone involved was nice and friendly. My utter thanks to their attention to detail.

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    Staff

    Reviewed Oct. 12, 2024

    We were amazed by this company. They really went out of their way to help us. We had a very sudden move we had to make (long distance) and this company really came through. They treated all of our belongings with great respect. We really appreciate the professionalism of every worker that helped us. Thank you to this great company.

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    PriceMoversQuote AccuracyStaffRates

    Reviewed Oct. 12, 2024

    I've had a fantastic experience with this company. From the employees to the professionalism, and the price. I will definitely be back when my next move is needed and want to say thank you again for the great experience! If they.

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    Customer ServiceMoversPackingStaff

    Reviewed Oct. 12, 2024

    I am so happy that I found this company. From the very beginning when making phone contact I felt very reassured. Everyone involved was so professional and so helpful. They even saved me time by packing everything themselves they even marked the boxes I really didn't have to do anything. For the first time in my life I had a stress free move. I recommend this company to anyone that I know is looking for one. I'm sure you will be very happy and very satisfied when you use the professional company Interstate Moving and Relocation Group!

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    Customer ServiceTechPriceMoversPunctuality & SpeedDamagePackingRatesFollow-Through

    Reviewed Oct. 9, 2024

    I waited as long as I could before submitting this negative review, hoping Interstate Moving and Relocation Group and BLVD Moving would honor their promises and make-up for my nightmare moving experience. I was moving from CA to MT and I made sure to perform my research and contract with a top five moving company. I spoke with Anthony ** with Interstate Moving and Relocation Group and he really sold me on Interstate Moving’s high satisfaction rate and he promised the nightmare experiences I previously experienced with other moving companies would not be repeated. Those promises were short lived when Interstate Moving subcontracted my move to BLVD Moving (Chatsworth, CA). Here are just some of the extremely disappointing observations from BLVD Moving:

    1. The movers took all my small boxes that I had organized and labeled and dumped them into the extra large boxes to save space.

    2. They took all my large wardrobe boxes and filled them to almost 75% high with other household items, so when I opened the boxes I found all wrinkled wardrobe clothes. The movers might as well have crammed all my wardrobe clothes into regular boxes to save me money.

    3. The movers packed away my brand new LG OLED 4k big screen tv, but the tv was never delivered to my MT address. BLVD Moving subcontracted out the loss settlement to CSI Moving Claims and they offered me $44.80 settlement for my brand new $1,300 tv.

    4. Interstate Moving and BLVD Moving refused to deliver my household belongings for more than a month. Then all of a sudden they gave me a delivery date. They bragged that if I didn’t accept the delivery on their day and time that they were going to put my belongings in their storage and charge me a whole list of fees.

    5. Everything that I valued was damaged.

    6. Multiple items were missing (not delivered).

    7. When I started complaining that Anthony ** promised the actions of BLVD Moving would not be tolerated, Interstate Moving reviewed all the previous phone call recordings and found the conversation where Anthony ** assured me the movers actions will not be tolerated. That was short lived and BLVD Moving got away with their threats and delivered all my damaged personal property.

    8. DO NOT CONTRACT WITH INTERSTATE MOVING AND RELOCATION GROUP AND BLVD MOVING. Contract with any other moving company and you’ll be much happier and your household belongings will be delivered as promised.

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    Staff

    Reviewed Sept. 5, 2024

    This place was fantastic. I easily give them a 10/10 without question. They're brilliant and I use them whenever I need to. Use them, not other competitors. No other company does better than they do. They're fantastic.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaff

    Reviewed Sept. 3, 2024

    This place has great customer service. I had a problem and was able to get ahold of their staff quickly. My breakables were safe and I didn’t have to worry about anything. The cost of moving is stressful enough. I would use them again and again!

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    MoversDamageStaff

    Reviewed Sept. 3, 2024

    We had a great move with Interstate! I recently moved across the country with Interstate Moving and Relocation. They were amazing! The movers were careful, friendly, and efficient. My stuff arrived on time and in great condition. I highly recommend them.

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    MoversStaff

    Reviewed Aug. 23, 2024

    I recently moved with Interstate Moving and Relocation Group, and they made the entire experience pleasant and stress-free. The team arrived on time, was very efficient, and took care of all my belongings as if they were their own. Their professionalism and attention to detail made the move go smoothly, and I couldn’t be happier with their service.

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    MoversPunctuality & SpeedDamagePackingStaff

    Reviewed Aug. 22, 2024

    My recent relocation with Interstate Moving and Relocation Group was seamless. The movers were professional, punctual, and took great care of all my items. Their diligence and careful packing ensured everything arrived in perfect condition. I was impressed by their attention to detail, which made the entire moving process so much easier.

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    Staff

    Reviewed Aug. 9, 2024

    I had an amazing experience, I was recommended this company by a family friend. They informed me that they had a positive experience with them so I decided to give them a shot. Needless to say my experience was amazing and I will definitely recommend them to others in the future.

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    MoversPackingStaff

    Reviewed Aug. 8, 2024

    I hired Interstate Moving and Relocation Group for my recent relocation and was very pleased with their performance. The crew arrived on time, worked diligently, and ensured all my items were packed and delivered without any issues. Their professionalism and attention to detail made the moving experience much easier than I anticipated.

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    PricePunctuality & SpeedPackingStaff

    Reviewed Aug. 7, 2024

    I was having a hard time moving across the country due to money and moving issues with other companies, but all of that was out the window when I hired interstate moving and relocation group. Not only are they affordable, but they were quick, respectful, and thorough when it came to helping me pack up and move. I will use this again!

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    PriceMoversQuote AccuracyPunctuality & SpeedTransparency

    Reviewed Aug. 7, 2024

    I had an easy long-distance move thanks to Interstate Moving & Relocation Group. The cost estimate was transparent and competitive. All of my stuff were delivered safely thanks to the movers' skillful, amiable, and quick work. I saved a ton of time and work with the comprehensive and expert unpacking service. They are the greatest movers for long-distance relocation, and I'm really happy with them. In every aspect, they surpassed my expectations!

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    PriceMoversQuote AccuracyPackingStaffRates

    Reviewed Aug. 7, 2024

    My long-distance move was simple and stress-free thanks to Interstate Moving & Relocation Group. The movers were proficient and professional, and the price quote was reasonable. Everything was carefully packed and unpacked by them, and the procedure went extremely well. They are the greatest movers for any long-distance move, in my opinion. Outstanding assistance!

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedRates

    Reviewed Aug. 6, 2024

    They were very polite. Great communication. Nice prices as well. Would definitely recommend. They were quick and delicate. If I need to move in the future again I will definitely go back to them. Flexible. Affordable and polite.

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    Customer ServicePrice

    Reviewed Aug. 5, 2024

    I really likes this company. It was very affordable. They made sure that all my needs were met as far as relocating. They were very flexible and great communication. Any questions I had were answered and if I have to move again I will definitely choose them again.

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    Customer ServiceMoversQuote AccuracyPunctuality & SpeedPackingStaff

    Reviewed Aug. 5, 2024

    Interstate Moving & Relocation Group provides a reliable moving experience with a focus on customer satisfaction. They offer a range of services including packing, loading, and unloading, often praised for their punctuality and professionalism. Customers appreciate the clear communication and efficient handling of their belongings. However, some have noted occasional issues with the accuracy of estimates. Overall, it’s a solid choice for those looking for a smooth and dependable move.

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    Quote Accuracy

    Reviewed Aug. 5, 2024

    With this company I didn’t have to worry about the condition of my furniture because I could trust them. Something about a wholesome family environment makes anything go smoothly and I’m incredibly grateful for them!

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    Customer ServiceMoversPunctuality & SpeedDamageStaff

    Reviewed Aug. 4, 2024

    I recently used Interstate Moving & Relocation Group for my move across state lines. Overall, I was pleased with the service. The movers were efficient and careful with my belongings, and they arrived within the expected timeframe. The communication from the company was good, and they were responsive to my questions and concerns throughout the process. The only reason I didn't give 5 stars is that there were a few minor delays in scheduling, but nothing major. I would recommend them for anyone looking for reliable interstate movers.

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    Customer ServicePriceMoversQuote AccuracyPackingStaffRatesTransparencyCommunicationHonesty & Transparency

    Reviewed Aug. 3, 2024

    I had an excellent experience with Interstate Moving & Relocation Group Inc. From start to finish, the service was outstanding. The team arrived on time, were incredibly professional, and took great care with my belongings. Everything was packed and moved efficiently, and they went above and beyond to ensure everything was in place at my new home. Their attention to detail and friendly attitude made the entire process stress-free. The pricing was transparent with no hidden fees, and their customer service was top-notch, keeping me informed throughout. I highly recommend them for anyone looking for a reliable and smooth moving experience.

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    Customer ServicePricePackingStaff

    Reviewed Aug. 3, 2024

    I was extremely happy I found this company. My parents were needing to move to live with my sister but I live out of state and I had to coordinate and play in the mood for them as they are elderly. I had called a few other companies and they weren't that willing to do the things for help me do the things that I needed done. When I called and I wasn't expecting too much but they were more than willing to work with me and help me out. I explained my parents were elderly and would need everything done for them and they assured me they were they could pack the stuff labeled the boxes and move them okay storage or to my sister's garage wherever they needed no problem whatsoever. So ended up they had to go to storage facility for most of furniture and the rest to my sister's.

    The day is the move came and my parents said they showed up on time and that they extremely nice personable people. They packed and move their stuff carefully and with no incident.expected for there to be mix ups or things at wrong places, but they were so organized that everything ended up where it was supposed to And I was surprised at how affordable it was to have all of that done and done well.

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    MoversPunctuality & SpeedStaff

    Reviewed Aug. 2, 2024

    Top notch company! Interstate is a group of true professionals that take pride in their work. They got the job done quickly while also being mindful of any fragile items that needed to be moved. Highly recommend!

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    TechSales & MarketingPriceQuote AccuracyRates

    Reviewed July 24, 2024

    Interstate is a classic bait and switch. They are a broker. Interstate tells you a price for your move and the moving company which is a third party shows up and tells you a different price. The moving company only showed up with only ONE person, independent contractor (another third party), to move our 550 cubic feet worth of stuff and he shattered our TV. Don’t trust Interstate!

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    PriceMoversQuote AccuracyStaffRates

    Reviewed July 18, 2024

    Working with Interstate Moving & Relocation Group was a great experience for me. Both the pricing and the quote were reasonable. My long-distance move was expertly and compassionately handled by their staff. The unpacking service was excellent and really time-efficient. Without a doubt, they are the top movers for any lengthy move. I heartily endorse using their services!

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    Punctuality & SpeedDamageStaff

    Reviewed July 18, 2024

    When moving, this is a great company to work with! I've taken several long-distance trips with this firm. They always work quickly and with great professionalism! They transported my bulky furniture without causing any damage; I heartily endorse them.

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    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedPackingStaffTransparencyTimeliness

    Reviewed July 15, 2024

    I contracted Interstate Moving and Relocation Group for my recent PCS orders and I couldn't be more satisfied with the service they provided. The entire team, from the customer service reps, to the movers themselves, demonstrated a high level of professionalism and genuine care throughout the entire process. From the stages to the final delivery of my belongings, Interstate Moving and Relocation exceeded my expectations at every turn. The customer service team was incredibly responsive and took the time to understand the specific requirements of my move. They provided a detailed plan and accurate cost estimate, which helped me feel confident in their abilities from the beginning.

    On the day of the move, they showed up on time and worked diligently to ensure that my furniture and personal items were carefully packed and loaded onto the truck to stay on schedule. Their attention to detail was remarkable, and they handled my belongings with the most care, giving me peace of mind during a typically stressful time. What really set Interstate apart from other companies I've used before was their consistent and transparent communication. I was kept in the loop about the progress of my shipment. Any questions I had were answered in a timely manner.

    Thanks to Interstate Moving and Relocation, my recent move was not only efficient but also pleasant. I am genuinely grateful for their dedication to customer satisfaction and their commitment to providing a top-notch service. I wholeheartedly recommend Interstate Moving and Relocation Group to anyone seeking a trustworthy and reliable source for a move. What's usually a daunting experience was less of a chore, as it was actually a positive and seamless transition.

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    DamagePacking

    Reviewed July 10, 2024

    They arrived when they said they would so already off to a good start. They were careful with my belongings and the packing and loading. Everything went smoothly and they arrived within the allotted time and had everything unloaded in record time. Definitely would use them again.

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    Customer ServiceMoversStaff

    Reviewed July 10, 2024

    We had a pre-arranged mover cancel last minute on us and during the stressful times we got into contact with Interstate Moving. I am so glad we did. Interstate was very respectful of our belongings, professional and delivered on time. The customer service they provide is beyond anything I have experienced before. Thank you Interstate.

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    PriceMoversQuote AccuracyStaffRates

    Reviewed July 9, 2024

    With Interstate Moving & Relocation Group, I had an amazing experience. A competitive pricing was offered along with a full quote. With exceptional care for my belongings, the finest movers executed my long-distance move with ease. My transition to my new house was facilitated by their unpacking service. I would suggest them to everyone and couldn't be more pleased with their service.

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    Customer ServicePriceMoversQuote AccuracyPackingStaffRatesTransparency

    Reviewed July 7, 2024

    Excellent relocation services were offered by Interstate relocation & Relocation Group. The crew treated my items with extreme care and was on time and professionally. They made sure everything was transported smoothly and packed safely. I was kept updated at every stage of the procedure, and communication was superb. Fair and open pricing was offered. For a smooth and effective moving experience, I wholeheartedly recommend using their services. They made my move worry-free and simple.

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    MoversPackingStaff

    Reviewed July 5, 2024

    We used this company a few months back. Things went very smoothly. The guys packaged items with care. Everything arrived as it should and on time. I would recommend them to anyone needing help when moving out of state.

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    Customer ServicePriceQuote AccuracyPunctuality & SpeedPackingRatesCommunication

    Reviewed July 2, 2024

    Great company to use when moving! They were quick to pack my things up without an issue, a 2 story, at a very reasonable price. Great people and worked around my busy schedule. I called ahead of time and they provided an estimate that matched the price.

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    MoversPunctuality & SpeedStaff

    Reviewed July 1, 2024

    I recently used Interstate Moving & Relocation Group. Each person I interacted with at this organization, from the office personnel to the on-the-job workers, was really prompt, helpful with my inquiries, and made the entire process easier. Would definitely recommend to friends and family for their moves.

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    Customer ServiceMoversPackingStaffHonesty & Transparency

    Reviewed July 1, 2024

    Interstate Moving made my move seamless! Their professional team handled everything with care and efficiency. Great communication, on-time service, and no hidden fees. I highly recommend their service!

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedPackingStaffRatesHonesty & Transparency

    Reviewed June 30, 2024

    Never use this company for moving. Interstate Moving Relocation Logistics company! We scheduled to move today, and they told us to expect 9 to 12 pm. They called and said 4 to 6 pm. 8 to 9 pm. Then, at 9 pm, He brought only one worker with lots of paperwork to fill out; at 10:26 pm, there was still not even one box out to the truck!! The company told us 3 to 4 people would be here, which is a lie. And the price of moving kept going higher than what we signed. It is a scam!!! Very unprofessional company! And very unorganized! 11:19 pm. Driver brought truck that is already full with the other people's stuff. He told us he has to go get a new truck this late at night. I want to give it zero stars, but there’s no choice for no stars. Going to look for lawyer to sue this company.

    We have a hotel reservation but we can’t even make it. We just lost our money because this moving company and we are moving out from an apartment and And still no furniture nor boxes. Nothing have been moved out. after 11:59 PM state of Georgia has a law against noise violation; neighbor can call police to make a noise complaint. Now 11:50pm. They went out to get truck. He said it would take 40mins. They won’t be done until about 2 -3am or 4am. This company is horrible!

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    PriceMoversQuote AccuracyPackingStaffRates

    Reviewed June 25, 2024

    I recently used Interstate Moving & Relocation Group for my interstate move, and I couldn't be happier with the experience. They truly took the stress out of the situation. From the initial quote to the final delivery, everything went smoothly. The team was responsive and kept me informed throughout the entire process. They were always available to answer my questions and address any concerns I had. The moving crew was professional, friendly, and handled my belongings with care. Everything arrived safely at my new home.

    Reasonable Price: I compared quotes from several companies, and Interstate Moving & Relocation Group offered a competitive price for the quality of service. Overall, I highly recommend Interstate Moving & Relocation Group to anyone looking for a reliable and professional moving company. They made my move a breeze!

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    Punctuality & Speed

    Reviewed June 24, 2024

    I was stressed out trying to figure out how I was going to move 2 states away from my hometown, I contacted IMRG and they made the move easy and very convenient. Everything was moved quickly and I had no issues at all.

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    Customer ServicePriceMoversQuote AccuracyDamagePackingStaff

    Reviewed June 24, 2024

    "I was blown away by the professionalism and efficiency of this company, From the initial quote to the final delivery, their team handled our move with care and precision. Friendly, hardworking movers, top-notch equipment, and exceptional customer service made our relocation a breeze. Not a single item was damaged, and they even helped us assemble our furniture! Highly recommend them for a seamless and stress-free moving experience. 5 stars and a huge thank you!

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    MoversPunctuality & SpeedStaff

    Reviewed June 15, 2024

    From the staff in the office to the workers on the job everybody that I had contact with from this company was very punctual and answered any questions that I had and made the whole experience that much easier. Would definitely recommend.

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    Customer ServiceTechSales & MarketingPriceQuote AccuracyStaffRates

    Reviewed June 9, 2024

    On June 3rd, my mother and I called Interstate Moving & Relocation Group Inc. They went through a process to get an estimate, the process was a little weird because they had her email pictures of our stuff rather than send an agent to prepare for the move. However the URLs all checked out. The company seems to be a real company. They gave us a quote for just over 24,000 dollars with a 9600 dollar deposit which my mom paid. On June 8th, a representative claiming to be with "Quality Assurance" by the name of Adrienne called my mother while I was out. She did text us both so I was aware a call would be coming today.

    When she spoke to my mother she demanded that the new price was 32,000 dollars and that my mom needed to wire her an additional 4,000 dollars as a "second installment." She threatened my mother that if she did NOT send this money immediately that my mom would lose her 9600 dollar deposit and that, "We would be canceling the contract." The number used to make this call and send the text messages was from a Google line and was already turned off when I attempted to trace it back. Now my mother who just lost her husband of 43 years is throwing away everything she owns terrified that if she keeps her stuff she'll be forced to pay whatever imaginary amount of dollars they end up shaking her down for when the original agreed estimate was less than half. This is the behavior of a scam artist not a legitimate business. I'm livid.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsPackingBillingRates

    Reviewed June 3, 2024

    I recently worked with Mitch from Florida for a move from Washington, DC to Las Vegas, NV. One mistake I made was disclosing the quote I received from another moving company. Mitch ** assured me he could beat that price, which was $4,000. He conducted an inventory over the phone, estimating the number of boxes and items that wouldn't fit in boxes. He then provided a slightly lower quote of $3,819.79, which I accepted.

    When the movers arrived, they disassembled large beds and dressers and assured me they would reassemble them in Las Vegas. However, I later discovered they had subcontracted another company for the job. While the movers arrived on time, Mitch had inaccurately recorded the inventory to keep the initial quote low and secure a non-refundable down payment of $1,407. Consequently, the actual moving company recalculated the inventory and increased the cost from $3,819.79 to nearly $5,000. Since my down payment was non-refundable, I was left with no choice but to proceed with the move.

    Upon arrival in Las Vegas, the movers did not reassemble any of my furniture. They claimed they had no space to do so, but I had no issues assembling everything after they left. The boxes they stacked two high could be stacked six high, creating ample room to work. Given this experience, I will never use this company again. I also advise against disclosing your budget to any moving company, as they might offer a lower price initially, only to reveal the true cost later through the actual movers.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed May 15, 2024

    I simply cannot praise Interstate Moving & Relocation highly enough. From the beginning to the end, they gave impeccable service and more than I could ask for. The booking process was smooth and their team kindly flexible to my timeframe. On the day of moving, the crew showed up on time and there was no delay in their work schedule. They dealt carefully and precisely with my boxes and made sure everything arrived at my new place in good condition. What left me awe-struck was their focus and dedication to customer enjoyment. They did their best to make sure I was fully content with the service quality. If you need a moving company you can rely on, you've come to the right place in Interstate Moving Services!

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    Customer ServiceMoversPunctuality & SpeedRefunds & PayoutsStaffHonesty & Transparency

    Reviewed May 15, 2024

    Speaking honestly, I have nothing but praises for Interstate Moving & Relocation Services. From initial contact to event completion, they offered exceptional service and outstripped all my expectations. The booking procedure was without hitch, and the staff were extremely kind in helping me coordinate my schedule. On the home moving day, the crew got there in time and immediately went to work. They treated my possessions thoughtfully and systematically ensuring that it all reached my new home intact. What impressed me most was how they paid attention to details in their work and the quality of customer services. They were more than helpful in terms of getting me satisfied with the service. If you want a moving company that you can be sure will serve you right, turn to Interstate Moving & Relocation Services!

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    Punctuality & SpeedStaff

    Reviewed March 6, 2024

    Life can be unpredictable at times. Recently, I had to relocate quickly, and the stress, anxiety, and time limits were unbearable. Making touch with IMRG turned out to be the wisest move I could have taken. They managed everything with professionalism and organization. In fact, knowing that this wonderful firm was there to support me during a chaotic and disruptive situation made me feel at peace. They went above and above to assist me and were amiable and comforting. Everything about my move went perfectly. I wanted to let you know that I had chosen the right moving business, even if it may have been the only thing in the last several months to go well. I thank them for their help and wanted to tell others about my pleasant experience.

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    MoversPunctuality & SpeedDamageStaff

    Reviewed March 5, 2024

    Our move was made as easy and stress-free as possible by Interstate Moving and Relocation Group. The movers did a great job. They showed up on time and worked so quickly it was almost amazing. It took about seven hours to move, which included more than two hours of driving. They take good care of the items, and nothing got scratched. Overall, it was a great experience, and I'd suggest this business to anyone.

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    MoversPunctuality & SpeedDamage

    Reviewed March 1, 2024

    Besides a delay caused by bad weather (moving across the Midwest in January), everything went well. I knew what to expect and was told about any delays. All of my stuff arrived in good shape. The movers I hired worked quickly and well, and they were careful with my things.

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    Customer ServicePrice

    Reviewed Feb. 28, 2024

    This company answered every question that I had for the entire process. Easy to work with and great customer service. I would use them again any time and have no complaints. 4 star just because it was a little expensive.

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    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed Feb. 19, 2024

    We recently used them for our interstate move from California to Missouri and couldn't be happier with the service provided. From start to finish, the entire process was seamless and stress-free thanks to their professionalism and attention to detail. The movers arrived promptly at both pickup and delivery locations and handled all of our belongings with care. They were efficient, friendly, and went above and beyond to ensure everything was packed securely for transport. Communication throughout the entire move was clear and timely, keeping us informed every step of the way. Overall, we highly recommend them for any long distance moves - they truly made our relocation a breeze!

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    Damage

    Reviewed Feb. 17, 2024

    We had specialized equipment that needed careful handling, and Interstate Moving & Relocation Group delivered. They handle the items well, and everything arrived intact. Their attention to detail in handling unique items sets them apart.

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    Customer ServiceMoversStaff

    Reviewed Feb. 15, 2024

    They are very professional and also responsive to any of our inquiries. I can also feel that they value me as a customer as their customer service is top-notch. I would gladly recommend this company to my friends.

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    CoverageMoversPunctuality & SpeedDamageMaintenance

    Reviewed Feb. 14, 2024

    When I was moving from New York to the University of Florida, I used Interstate Moving & Relocation Group to move furniture and other souvenirs. They were extremely quick - while other companies would often take many days, this company only took two business days to move my things. They were very reassuring about my situation - when I needed to move quickly to settle into college, they delivered. My fears of the items breaking were gone when I realised their movers were licensed and insured.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyStaffTimeliness

    Reviewed Jan. 16, 2024

    1. Cost Estimate was NOT anywhere close to accurate. Photos were provided; dimensions of a storage unit and information regarding (2) 1-bedroom apartments.

    2. Sales Agent mentioned making “the storage a little smaller” once photos were provided so there “won’t be any surprises."

    3. Based on the “Move Preparation” Email, Quality Assurance will call 4-7 days prior to move to get confirmation of items. I did not receive a call in that time frame. I called the company multiple times and could not be connected to this department. Quality Assurance called once 3 days before my move and left no voicemail and made no further attempts to connect.

    4. Movers are not affiliated with Interstate and said with the dimensions of the storage unit and photos, there’s no way our estimate should have been around 500 cubic feet. They said industry standard would have been 400-500 per pickup location. Interstate claims to the the “professionals”; this cause my estimate to more than double.

    5. (4) different people called to confirm delivery of our items on 12/18.

    6. I spoke to an associate on 12/18 and then she called me back again on 12/19 to confirm my items were delivered. She had no recollection of having spoken to me about my grievances the day before.

    This company is disorganized, highly unprofessional and inaccurate.

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    Sales & MarketingPriceQuote AccuracyPunctuality & Speed

    Reviewed Jan. 10, 2024

    Moving across the country is stressful for anyone... you are leaving established friends and family behind, you need to be out of your residence by a certain date, you have million other small and large details to settle. Now, on top of all this moving stress, imagine being scammed by the company you scheduled -- months ago -- to take your valuables and necessities from point A to point Interstate Moving and Relocation (IMRG) gets your business by providing a reasonable quote... let's face it, moving is expensive and every penny counts when you're a single mother.

    Next, IMRG locks in your business by requiring a large (40% plus) non-refundable deposit. Finally, IMRG waits until moving week to double or triple the amount they originally quoted... again, using your non-refundable deposit and desperation as leverage for you to pay much more than quoted... even though the "inventory" to be moved didn't change.

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    Customer ServicePriceMoversQuote AccuracyRates

    Reviewed Jan. 6, 2024

    We were quoted one price. Had more than I thought. But movers wanted to charge 5X more. Then cussed my child out in Spanish. Then refused to take what we paid to move. Nothing was done to resolve this issue. Have emailed and called numerous times and they still have denied everything.

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    MoversStaff

    Reviewed Dec. 19, 2023

    Team was very professional in all aspects of our house move. The team that moved our things into storage then onwards into our new place were very well-mannered and considerate, ensuring our treasured belongings were handled and protected perfectly. Many thanks to the team. I would surely recommend them to everyone.

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    PriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed Dec. 13, 2023

    Fast & efficient, very professional, polite & patient with good work ethics. Performed like true professionals. The price was right. No hidden charges. They made me feel much more at ease and much less stressed by taking charge. Amazing! I will always use them whenever I want a moving job done right.

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    MoversStaff

    Reviewed Dec. 5, 2023

    Every step of the move was easy. They were courteous and ensured everything moved in one piece. They took care of my possessions just like they were their own. Thanks again and please pass on my positive feedback to the team. Highly recommended.

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    DamagePackingStaff

    Reviewed Dec. 2, 2023

    Very easy to work with. Setting up the move was easy and finished on a high note. They took extreme care in wrapping the furniture so it would not be damaged in the move. They placed the furniture exactly where I wanted it.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyRefunds & PayoutsStaff

    Reviewed Sept. 3, 2023

    I had called simply to get information for an approximate estimate of what a full service mover would cost. I answered the questions I was asked, and because I was not ready to set up a service, the representative I spoke to felt the need to "teach" me about my options. He then started to question if his services were in my budget because I paused after the quote and insinuated that I would need someone else to pay for the move because I could not afford his services. I then, again, said that I appreciated the information he had given me so far, and that I was still collecting information from different companies as well as places like UHaul where you do it yourself. To that he responded "Good luck with your move. Jesus christ woman" and hung up on me.

    All I was asking for was a quote, which he successfully provided. But the attitude I was met with because he wasn't able to close the sale was so unfounded and disrespectful, that to anyone who is just trying to compare costs, look elsewhere.

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    PriceMoversQuote AccuracyDamagePackingStaff

    Reviewed Aug. 16, 2023

    It was the worst decision I took to hire them as a mover from Indiana to New Jersey. They tried to ask more money on every step after booking and I had missing and damaged furniture. During booking, Mitch (agent) promised that it’s a door-to-door service. They unassembled furniture in Indiana and completely ignored to assemble it back. Worst people I had to deal with. Guys in Indiana left kitchen items and other items unpacked and we had to pack those ourselves. Full packing was involved in my quote. It was a total nightmare. During unloading, they asked all money in advance or they won’t unload and after that guys who were unloading started so much drama and kept trying to ask more money. I would not recommend them to any enemy.

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    Customer ServicePriceQuote AccuracyStaffRates

    Reviewed Aug. 7, 2023

    I really want to recommend Interstate, but I just can't. Before you book with them, you have to know and understand that they are a broker - they don't actually do the moving, they just search for the best prices and availability for you. Starting out, everything was great - communication, price, estimate of cubic footage being moved, service, etc... Until the actual move. Once they hand you over to the company they select for you, if there are any issues with the move or pricing or anything, you're on your own to deal with that company yourself.

    I contacted them several times for help in dealing with the company they arranged for me because that company charged me over $4,000 more by overstating the actual cubic feet they moved and broke 2 dressers and then stopped responding to my messages or returning my calls. Interstate hasn't responded to a single email requesting assistance dealing with this company, not even to say, "thanks for the email, but unfortunately there's nothing we can do." They just ignore the emails. Quite disappointing because otherwise up till then, they were awesome.

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    Customer ServiceCoverageTechSales & MarketingPriceMoversPunctuality & SpeedDamageMaintenancePackingStaffTransparencyInsurance

    Reviewed July 29, 2023

    TERRIBLE EXPERIENCE! I never write bad reviews, this company was the worst I've ever experienced. They are not even a moving company, rather a broker who hires out movers. They assured me everything would be on time, and assured me they'd be in communication, and that they are very careful with my things. That was NOT my experience, at all. When I called to try and get an update on the items, their customer service rep was so rude, hung up on me multiple times, didn't give a care in the world that I was without all my belongings for weeks on end, and they were so late delivering that everything came the night before my new job.

    My stuff finally arrived broken, stained, the boxes were so badly manhandled, my mattress was barely covered in plastic as they drug it across the ground, and I pointed out the damage and stains to it. The mover told me to contact the company. My motorized standing desk no longer works, my bottom dresser drawer now catches, they broke a $200 lamp, scratched my music speakers, all kinds of things. So I was told at least I could file an insurance claim to make it right. Then...for thousands of dollars worth of damage, they offered me $48 for the claim... Let alone the fact that the claim took hours to complete.

    What a waste, what a terrible experience, I would NEVER USE THEM again. And I asked many questions upfront, to try and mitigate the horror stories I've heard about movers. Sad to say, I got taken and they pretend to have the best track record, but once they have your things in transit, they stop caring, stop calling back, what a bait and switch company. :(

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedMaintenanceStaffBilling

    Reviewed July 24, 2023

    I booked my move with them on a weekend, as that is the only time I am free and I could supervise their crew with muscles. As expected they made an exception for me that pleased me. I called their office to confirm if they were on their way and my calls went unanswered and I thought to myself they ditched me last minute. After about 15 mins I got a call from them saying they would run late. I waited patiently for another 30 mins when they showed up, of which I was glad and we went over the quotes so we all were on the same page.

    Am giving 4 stars because unfortunately a part of my bed frame was dropped which left a scuff on where I was moving in. Perhaps they were tired, I requested if they could rest but all this fell on deaf ears. They were keen not to put extra charges on my bill because of the extra time spent. Their only comment about it was that I could probably get maintenance to come by and paint over it. They also left one piece of furniture, which they had taken apart, still in two pieces when they left, so I had to get some help putting that back together. Also my issue is the service took twice as long as what they estimated. To be fair, some of that was probably my fault, as not everything was ready when they arrived.

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    Customer ServiceTechPriceMoversRefunds & PayoutsPackingStaff

    Reviewed July 18, 2023

    We first interacted with Josh who was very attentive, thorough, responsive, and eager to help. He was the only specialist from the moving company that we spoke to who actually sent out a dispatch team to check out the windy road that we were relocating to, to make sure the truck would be ok to handle the hairpins and narrow three point turns. He was also the only one who sent us information upfront about moving in California. He worked with us with every question/request we had, and never dismissed any concern. And he was very pleasant to speak with! Tip: Buy your own blankets in advance off Amazon for furniture storage, and have some extra boxes of your own on hand. The Move provides the tape for free. You just pay for the time, whether they are packing or moving. (They have boxes on the truck too, as backup, but they are more pricey.)

    Tip: Verify and re-verify with the office, in advance, if you have a claw-foot tub to move. I told them I had a tub, but they forgot, and as luck would have it, they sent a truck without a lift gate for the first time ever in my many times using this company. They brought over another truck to deal with it, and we got it moved, but it took a bit of extra time. So, call out any special items (tub, piano, etc.) with the office and make sure that gets into the notes for the team with the truck, to avoid one of those inevitable surprises I was talking about! To be clear, it was resolved to my satisfaction, and I thank Jacob, Tony and the Pablo/Chris/Caesar team for making it right.

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    Customer ServiceMoversQuote AccuracyPackingStaffBillingRatesTimeliness

    Reviewed June 10, 2023

    Last month, I needed a move to happen with a very short turn-around time. My initial date had to be canceled and my second date was less than a week's notice. Rich was very helpful over the phone. He asked questions to understand what I needed so that he could assign the right number of helpers for the job. When I canceled the first date, he was understanding. When I called within 2 weeks to reschedule, he was just as helpful as he was when I first spoke to him.

    Andrew and Philip, the two movers assigned to the job were absolutely wonderful. They came and walked around with me as I showed them what things I needed moved into my pod. Afterward, we agreed on a start time, and they got to work. As they worked, they were mindful to carefully pack my marble dresser tops and also checked with me to make sure I was fine with the way they packed them. They were deliberate to take care of everything I needed to move and stayed within the estimated time to complete the move. I enjoyed interacting with them and found them to be personable and humorous as well. When they were done, we agreed upon the stop time. The start and stop times were essential to the final payment amount as the fee was based on an hourly rate with two hours being the minimum.

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    Customer ServiceMoversPunctuality & SpeedDamagePackingStaff

    Reviewed June 9, 2023

    Allen from the local department called several days before my move with a few questions and words of advice. I spoke to him again briefly to give him/the movers instructions for parking at my apartment complex. I was able to get him immediately. They were super appreciative of the food goodies we left for them and post-load tips. They chose to take the stairs (I'm on the 3rd floor) instead of the elevator, because the elevator was so far away from my apartment. I had a 2 bedroom, but more stuff than the average 2BR. I think they were the quickest movers I have ever had, but they were also very careful.

    I also wanted to add that I was worried that all items would fit in a 26-foot truck. They alleviated my worry as soon as they got there and told me that they would fit, with quite a bit of room to spare. Right again. They packed everything efficiently, and I still had a good 8 feet of room. I'm still glad I chose the 26 foot truck, though, as the 16-footer could have been quite tricky, and I wanted the peace of mind and less stress on moving day. There was a minor hiccup on the refrigerator and Jerri had to run to home depot for a bit that he didn't have which was understandable and out of his control. The fridge had a proprietary screw for the door handles which he was able to mitigate quickly. They even took my mom's request to move her plants and they handled all of them with care.

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    Customer ServiceCoverageTechMoversDamageMaintenancePackingStaffInsurance

    Reviewed June 7, 2023

    I had a pre planned moving date but was currently out of country on vacation when contractor notices a water leak in the ceiling. While out of the country we mitigated the leak and called the movers to see if they could move the date up. I never had the pleasure to meet George in person but he was in constant contact with me via phone and text. He even took photos and consulted with me about furniture that was damaged for a future insurance claim, so we didn't move any water logged stuff to the new house and got photo evidence of the damage. He and his team packed and labeled everything so when we get back into town and to the new house it will be a breeze to unpack, and everything in its predetermined new room!

    They helped me move some old furniture to the curbside for pick up on top of moving everything else. They even went above and beyond and asked if they could help fix an old recliner whose lining was exposed and had nails sticking out with their own tools (a sentimental item, albeit a sentimental hazard for most of our lives). In the end, they moved a 3 bed & 2 bath house in 4 of the easiest hours of my life (including travel time) without breaking the bank.

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed June 7, 2023

    We had originally scheduled them to come at 8AM to get things started. About 2 weeks before the move, I had a work conflict and needed to reschedule for a little earlier. An email was sent over and they quickly responded agreeing to the 7AM start time. Fast forward to moving day. The guys gave us a call around 6:30 letting us know they were on their way. They then called around 7AM explaining they had a truck issue and were running a little late. Completely fine with me because they were meeting us at a storage unit first and the office didn't open until 7AM so that left me some time to run in and take care of everything before they got there.

    I observed their work throughout the day and even went to the truck from time-to-time to watch them arrange everything. It was amazing how they were able to load everything and use up the space so effectively. It reminded me of doing a jig-saw puzzle, however, this one was 3 dimensional. There's no way I could have done this myself. I could tell that they really knew what they were doing and had a great deal of expertise and experience.

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    Customer ServiceContract & TermsSales & MarketingPriceQuote AccuracyRefunds & PayoutsStaffHonesty & Transparency

    Reviewed May 26, 2023

    Do not use this company. They are very unprofessional. They said my move would cost me ~$4500 initially. I didn't hear from them until a week before the move. It jumped to $9550. I was told I pay for what I use. It was a lie. I moved into 2 10x10x8 storage units which equals 1600 cubic feet which is what I was quoted. I still have plenty of room and they are telling me I have to pay for the whole thing. They said I'll get 175 cubic feet back which isn't close to what I actually used. When you write a bad review, the customer service reps hang up on you saying well you agreed to the settlement. Do yourself a favor. Don't book with these scam artists.

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    PriceMoversQuote AccuracyPunctuality & SpeedHonesty & Transparency

    Reviewed May 19, 2023

    I reached out to this company and they took the time to view the storage in order to ensure it would be beneficial for my move. The leader movers kept costs low without sacrificing my belongings and it met the company's needs too. It was nice to see such honesty with such a young entrepreneur. He is very hands on and he initially arrived at my storage to assess the situation and check on the best way to transport my items. After the discussion I felt relieved with the decisions made. They saw a tiny issue with my entertainment center but worked quickly to find a resolution. I was thankful, because they could have left it.

    The day of the move wasn't perfect, but no move is. There were a few hiccups but John compensated me financially & offered to take additional items to my storage unit for no extra charge (I was downsizing from a 3 bedroom townhome with garage to a 2 bedroom apartment). What I enjoyed the most about John was his attention to details & honesty. He provided a ton of input on how to arrange my furniture as I struggled to vision how it would all fit.

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    Customer ServicePriceMoversQuote AccuracyPackingStaffRatesHonesty & Transparency

    Reviewed May 17, 2023

    I liked that it was a video estimate vs an in person estimate as it was easier for me to plan for. Shortly after the video estimate, I received a quote which included a "not to exceed" price which helps with the no bad surprises at the end of the move. It was great that everything was included in the price as well as honestly one of my biggest concerns was being price gouged. The narrow streets in San Francisco provide a challenge to large trucks but my neighbors were very accommodating in moving their cars to allow for space (you may want to get a permit if your neighborhood/ neighbors aren't as flexible).

    The only thing I do want I point out is that I was told I can use up to 10 hanging clothes boxes on the day of the move, but one of the movers at first wasn't willing to let me use more than about 5 (since he has to build the wardrobe boxes, hence more work for him), and insisted all my clothes can fit in those 5. He tried shoving some of my clothes into the boxes but as soon as I made it clear how I want my clothes handled and in how many wardrobe boxes, he seemed to be ok with it. I provided beverages and tips for the movers and wish I would have gotten them food too since they all worked so hard. I paid in cash to save a little money. I appreciated how straightforward the confirmation email was with all the costs labeled so I could have the exact amount ready

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    Customer ServicePriceMoversQuote AccuracyDamageStaff

    Reviewed May 16, 2023

    I was moved from Highlands Ranch to Castle Rock on March through a friend referral whom this company made his moving a success. Did a ton on research to see it's a legitimate business and decided to give them my address so they could come over and check what was to be moved and how they'll charge me. When we were prepping for the move the manager realised we had a bit more "stuff" than 2 trucks (which they assigned us) could hold, They sent for a third truck and headed down to where our final destination was. This is where things went a little south.

    The second crew showed up at the house but missed some of the basic things they were supposed to collect and also forgot to bring the key back with them, creating an extra trip. When we settled with the move supervisor, we ended up paying significantly more than our quote because of the extra truck and time. We went back to our rental home in HR only to discover both crews had missed quite a few things, enough stuff that my husband had to make two extra trips with his pick up. The next thing I know, I get a phone call from a customer care specialist who spent quite a bit of time on the phone listening to my saga. He was empathetic to the situation. The upshot of the conversation was- he made the situation right with a very nice credit to the total we had paid.

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    PriceMoversQuote AccuracyDamageMaintenancePackingStaffRates

    Reviewed May 15, 2023

    We were moving from our condo in Midtown of 6 years after having had a baby...and realized that an otherwise livable situation had become just too cramped. We moved to a place on the Upper Westside, and with our 13 week old infant, needed a lot of help moving, including actual packing of our glass/valuables safely and securely, and also breaking down of furniture (mostly beds) and re-building them in the new abode.

    On moving day, the team reviews the cost breakout with you multiple times, which was a former account manager I can fully appreciate. If you need to use one of their crate or materials, they have a whole price list they will pull out at the drop of a hat. Each time I was about to incur more cost, the movers would stop to ask if it was okay. They charged for every single crate, which I absolutely did not mind - I say this mostly to point out exactly how organized these people are. They were quiet enough for the first 20 minutes of their moving process that my daughter was able to continue napping in her bassinet throughout their working within our living room until it was time to take her over to the new place.

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    PriceMoversPackingStaff

    Reviewed May 13, 2023

    Once I got laid off myself, my household considered some options, move somewhere cheaper or go stay at our parents' houses for a while. Choosing the latter wasn't an easy decision, but it had to be done. After signing on to the service and telling them how much stuff you had and any restrictions your building and/or street has, you could chose an upcoming date for their team to get your stuff. There were pretty limited options of dates since everyone and their mom was moving out of SF at that time in the summer, but we still got a good date just before our lease was up.

    On the day before, you are given a wide time range for when they could (basically morning or afternoon), but you can track your team's location and status day of. The photo inventory is great - once the weather cooled down, we wanted to swap our summer clothes for the winter clothes and it was super easy to find the boxes we needed and pick a date for drop off and pick up. We haven't yet experienced a full drop off considering we're still staying at our parents' (and I'm still unemployed) but I'm sure it'll be just as great whenever we decide to move back to the city.

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    PriceQuote AccuracyDamagePackingRates

    Reviewed May 13, 2023

    We are a family with a decent amount of stuff, some of which is antique and very meaningful. I told them and they assured us that they do large, careful moves regularly. It happened that there was a big snowstorm the day we moved. They contacted us in advance and offered to reschedule for free, but it made more sense for us go forward as planned even though they warned us it might take longer and cost more cause of snow. There was some confusion after the fact about the time spent shoveling and the cost, but when I talked to the company about it, they worked it out with us and made a modest, but fair adjustment to the price. On arrival at where I was moving, I gave them the basic layout, told them which rooms were which, and let them know that most of the boxes had the rooms they were going in written on top of the boxes. Then they were off. I carried a few boxes and put a few things together and in no time they were done.

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    PriceMoversQuote AccuracyStaffRatesHonesty & Transparency

    Reviewed May 13, 2023

    I used IMRG to broker my move from NY to CO. I spoke with a rep named Alex, who was cordial and assured me that IMRG could get me a good rate on the move. Alex quoted me $4800 to move my one-bedroom apartment. I asked him who would actually handle the move, and he told me that Movement Pro would. On the day of the move, though, three guys from All Points Moving showed up - a company with significantly worse reviews. By the time they finished moving me, I ended up spending $9600, which was twice what I had originally been quoted. So IMRG lied to me about who would be handling the move, and they lied to me about how much it would cost. You need to be able to trust your broker, and this one is not worthy of your trust or your money. It's difficult to find a good moving company, but I recommend that if you're thinking of hiring IMRG, you keep looking.

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    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed May 12, 2023

    After booking a specific date, my husband and I had to change it a few times because of unavoidable circumstances which was not a problem for them. At first we had a bump in the road, the scheduling had gotten mixed up between the workers so I got pretty worried, but after a few days before the set day, they called telling me that they would show up just a bit later than the time planned, but to compensate the lost time, they would bring another crew to help move the stuff around. We really appreciated the heads up and that they valued our time.

    We were going to have new carpet installed and we went over a game plan on how to move all of the equipment out of our way prior to us starting on the floors. During the install the crew helped putting up draping on all the equipment so dust would not get on it. They were mindful to ask where to place items that they were not certain where they belonged. A few times we had to ask them to move items or boxes to a different place, to which they were always ready.

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    MoversPunctuality & SpeedPackingEase of Use

    Reviewed May 4, 2023

    I just moved the day before yesterday from an apartment building to a 4 floor family home and they had a challenge of an elevator on one side and a deck of stairs with awkward corners on the other side. This combined with a vast volume of stuff to be moved made for an extremely long day. When they arrived, they did a 3-point turn with the moving truck on my narrow street to back into my driveway that impressed me. I had them move my furniture, not my boxes. We did a walk through of what I wanted them to take and what they didn't need to do and they took it from there. They used a labeling system to let the me know where they were unloading the items (living room/basement/guest room etc). It was easy for me to give directions as they unloaded the truck but it made me feel a bit awkward.

    Next, I learned that movers aren't allowed to take adjustable mattress bases apart and large bases don't always fit up my narrow staircase. I provided water bottles at both locations and a late morning/lunch time snack at my new place and they seemed to appreciate it. In my new home they complimented it (sounded like it might be part of their training but I'm happy for their work ethics). I had a couch that didn't make it through the front door and they were able to maneuver it . Also, said couch (a sectional) did not fit in my planned configuration. They rearranged it and suggested a "conversational" layout. And they also gave me some interior decorating services.

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    Customer ServicePriceQuote AccuracyDamageMaintenancePackingRates

    Reviewed May 2, 2023

    We recently just moved from Utah to Texas and we decided to try Intestate Relocation for the first time, and this is one of our easiest moves. We have moved ourselves plenty of times and we normally rent the moving truck, we load it, drive it, unload it then deliver it back. This time around we didn't have to do all that. We were able to get a quote online and I called to confirm it with them, and they sent the quote to our email to confirm the price. Also they charged us once everything was on transit. We ordered the largest trailer they had and they told us anything that we didn't use per foot they would give us a credit and won't charge for anything that we didn't use. We ended up using everything and we actually couldn't fit wooden doors to keep the stuff upright and a ramp too that we couldn't fit either. We used every bit of space we could with first packing the heavy ones followed by the light ones.

    They sent a second truck to pick those stuff up free of charge. We took long time to pack as we tried filling every space we found so that when the truck braked everything was nicely packed and that nothing could break. They had tracking number so that I could constantly see where everything is. We had 3 days to load it and then they came and picked it up for us and they dropped it to Texas which also they gave us 3 days to unload it. In between we were able to go on 3 day vacation.

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    Contract & TermsMoversPackingStaff

    Reviewed April 30, 2023

    I am from a family of four from a 2 story single family home with a basement and we made a move with the help of this company. I made arrangements for some furniture to be moved and others to get to storage and I can say it was a success. We did some packing so when they got here only thing left was loading the furniture up. Where we were doing storage and where we supposed to move are on different ways so they first took what was needed for the storage and returned to load another stuff up for the move, am glad they took my feelings into consideration about the plan so I'd say the movers listened keenly and made decisions when I was there. They also loaded my daughter's doll Houses without disassembling any of it and I appreciate that, assembling that one is not an easy task.

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    TechMoversQuote AccuracyPacking

    Reviewed April 28, 2023

    After living in this apartment for almost 30 years it was time to change view and environment. The estimates we were given was quite high but considering we live as an extended family, we've had a lot of possession accumulating over those years. We needed a lot of manpower and this wasn't an ordinary move requiring 2 movers. The higher the number the better, so I had a good deal and I took it. A head mover came out to meet with us on site at a particularly difficult move to strategize how best to get us out of that old house. On the day of the move, they reached out to their colleagues and requested an additional of 2 guys and they came around after an hour with another small truck to make the move work. So far our only breakage was a chip on our play kitchen door (it's particle board), two cereal bowls and a water glass, which of course I packed, so most likely my error.

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    Customer ServiceContract & TermsPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenance

    Reviewed April 28, 2023

    We had an out of state move and some of our furniture was extremely heavy to load on our own, we phoned the movers and booked our appointment. It took some time to get someone through on the end of the line but we finally found someone, it seemed they were on a lunch break. On the third day, space was available and 2 movers were on their way. They managed to get the furniture on the trailer without dinging the walls or the hardwood floors as that might have cost us to pay the owner of the apartment. They had a break in between as loading a 3 bedroom isn't easier than I thought. I served them some tea, we talked of a while getting to know each other and we made friends from the movers

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    Customer ServiceMoversPackingStaffDamage Prevention

    Reviewed April 21, 2023

    The driver of the truck managed to arrive at the new location before I did, even though I drove away first. They wrapped the furniture in shrink wrap to keep it clean even though the truck itself was tidy, and removed the wrap and took it away when they finished. The move started exactly on time, not a moment wasted, and finished in less than the 2 hr minimum. Communication was also excellent with a confirmation message sent over the weekend with photos of the movers who would be handling my move on Monday..They also had someone manning the phone in the evening over the weekend when I called to alert them about the likely need to remove the apartment door and ensure that was a service they provided so I have to give them.

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    MoversPunctuality & SpeedDamageMaintenancePackingStaff

    Reviewed April 19, 2023

    Despite the truck being a little late due to traffic, it didn't seem to slow the team down at all. Nate and Justin got right to work wrapping a preparing furniture to be loaded. I couldn't believe how quickly the bedroom was emptied. Once Ayrielle and Daniel arrived they didn't miss a beat and got to work helping Nate and Justin, just as if they'd been there the whole time. This group worked extremely well as a cohesive unit. Nate, Justin and Daniel also took extreme care to ensure things were wrapped up. Each one, at different points, asked about different furniture pieces to ensure they were wrapped up properly, made sure things weren't left behind, and clarify that certain things were staying behind. The care and speed at which everything was taken care of was astounding. All said and done the townhome I live in was loaded up in 2 1/2 hours. I've already unpacked my kitchen and not a single item was broken.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed April 19, 2023

    I was just as impressed with the unloading crew as the loading crew. The whole truck was unloaded and into my new apartment in about an hour or so. Again, they worked as a very effective team. One desk was proving to be a problem to get through a doorway due to an added on part. Ayriell was quick to set to work disassembling the desk so that Lucas and Jeff could continue unloading the truck and I heard a lot of communication about who was bringing what up, where certain pieces were, etc. Lucas and Jeff were great about clarifying not just which rooms pieces went into but also where in the room I would like them placed. All three were quick to reassemble all the furniture at the end.

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    Verified purchase
    Customer ServiceContract & TermsTechPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed April 8, 2023

    We paid Interstate Moving and Relocation Group (IMRG) to provide us moving services from Rhode Island to Tennessee. They picked up our belongings in Rhode Island on 1/29/2023 and they dropped off our belongings in Tennessee on 3/5/2023. As a broker, they communicated to us that they would be the liaison between the carrier and ourselves and be available to aid in our move. They requested we call if there were any differences from the binding estimate at pick-up or delivery.

    The carrier (Always Affordable Moving) arrived and there were immediate problems. Without measuring any of our goods, the carrier upped the price by approximately $600. This violated our binding estimate so we called IMRG immediately several times and all the calls went to voicemail. We later found out that IMRG is closed on Sundays, despite knowing ahead of time the date of our pick-up. The carriers were confrontational and pushy so without any other alternatives, we paid the additional cost.

    The following Monday, we called IMRG to raise our concerns. They informed us they are aware they do moves on Sundays even though they are closed, and the customer service representative (Laura) even agreed it was a misrepresentation. Upon delivery, a similar issue arose with the carrier due to delivery being on a Sunday. They were unable to get their truck to our apartment due to inexperienced driver. This made them want to charge a long-carry fee. We refused to pay the added fee for their lack of planning, since he even told us he looked at the route prior.

    We felt extorted, because he threatened to charge us an overnight fee if we didn't accept. They ultimately dropped all our stuff off on a patch of grass near their truck. We had to move everything into our apartment ourselves. We contracted for a move with a binding estimate and we did not receive what we paid for. We want a partial refund because they only did a portion of their promised services.

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    Customer ServicePriceMoversQuote AccuracyStaffRates

    Reviewed April 6, 2023

    Buyer beware of this company. Horrible experience. Very professional and polite until your moving day. Low-balled my move estimate by over 60%. Assigned a local mover to us at the 11th hour with a 1-star rating and refused to find us another mover. Told us that they stand behind the mover and will stand behind us 100% if there were any issues. Of course, there were issues. Mover tried to raise the price on us twice while in the middle of the loading the truck. Eventually drove away the day before my house was to close with half of my belongings still in the home. Rather than supporting us in their role as a broker, Interstate sided completely with the mover and became rude and unprofessional to us in the process.

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    Verified purchase
    Customer ServiceTechMoversDamageRefunds & PayoutsPackingStaff

    Reviewed April 3, 2023

    Interstate contracted out my move to a completely incompetent mover called Kimvik. They disassembled my furniture at pickup as contracted but did not reassemble at delivery, leaving my stuff in pieces. Quality of work is non-existent - many boxes were completely beat up and flipped every which way with no care and several pieces of furniture are badly damaged. Kimvik has refused to reimburse their incomplete job and Interstate has passed the buck and refuses to hold them accountable. In addition the claim process is a nightmare and designed to make you give up; they only accept mail-in forms and physical photos, as well as documents that were not even provided to me at delivery in order to process the claim. Interstate will tell you what you want to hear and refuse to take responsibility while their contractors string you along for months. Worst moving experience I've ever had, their practices are completely predatory.

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    PriceMoversQuote AccuracyDamagePackingStaff

    Reviewed March 13, 2023

    The move from Virginia to Florida started with an Estimator coming to the house to do an evaluation of what was being shipped. He took pictures, provided advice and gave us an estimated cost and total weight (10,000 lbs). He was within 100 pounds of the estimate. Moving day was confirmed and the driver, arrived that morning with a crew of 4 and they were professional and friendly. They had us packed in about 4 hours. We were provided a confirmed delivery date and on that morning at 8AM when delivering the driver arrived with a crew of 3 and they had everything in the rooms, set up, and assembled within 3 hours. Everything went perfect! We had no breakage or damage and it was a pleasure moving

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedPackingStaff

    Reviewed March 9, 2023

    They started with a phone/video walk through our house;the sales consultant took photos of everything that we wanted to move. He then sent me what they estimated for weight and cost. They offered several packing options, and we chose to do most of the packing but had them wrap all the pictures. The team leader showed up at our house as scheduled, and we then walked around the entire house and marked every item that goes and what room to go in the new house.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedPackingStaff

    Reviewed March 4, 2023

    From the first point of contact, the team were fantastic to work with. After some initial phone-tag I was able to get the movers set up with only a week's notice. We moved ahead with the three man crew after quickly receiving a quote for both a two-man - and three-man - crew. It's a good thing we did. A week later, on moving day, I was falling ill. Since I was out of commission, keeping my dog out of their way, the crew swiftly packed the truck asking all the right questions along the way. As an added bonus, they were able to pack loose items into massive, used boxes which they left with me after the move.

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    MoversPackingStaff

    Reviewed March 1, 2023

    They came for a move assessment a few weeks prior to look at the scope of work and advise on things I should keep in mind like, turning off the fridge 3-4 days prior, getting pallets to keep storage items off the ground, etc. My move involved a lot of items that needed to be packed for storage so we packed on one day and moved the next. They are definitely storage experts - they wrapped all my items with great material and care. We labelled and numbered and had a sheet to track which items were in which box. On both days, they were very professional, on-time and efficient.

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    MoversPackingStaff

    Reviewed Feb. 28, 2023

    I did an interstate move with, relocating a 5 bedroom home and 2 motorcycles 150 miles, and the entire process was flawless. Absolutely perfect. From the initial conversation until the final box was carried into our new home, I was consistently impressed with the office staff and the moving crews on both ends of our move. Everyone I met actually cared about what they do and how satisfied I was with the process. Everything was packed and moved carefully, on time, and the service was courteous and professional.

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    MoversPunctuality & SpeedDamagePackingStaff

    Reviewed Feb. 27, 2023

    We had a crew of 3 people and one truck. We had things moved from storage unit, our old house, and moved it all to our new house so 3 stops total. They wrapped everything and used blankets even though we had things packed up so the extra care was appreciated. They were careful and respectful of our things, and unloaded the truck quickly. We have a two story and they definitely moved quickly and efficiently. We had a washer and dryer that needed to be moved upstairs and we couldn’t have done it without this crew. The guys were all so nice and helpful.

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    Customer ServiceMoversPunctuality & SpeedDamageMaintenanceStaff

    Reviewed Feb. 26, 2023

    I used Interstate Movers twice within six months and they were phenomenal both times. I called them for a last minute move. They answered right away and were very prepared. Set it up in the first call. They confirmed a couple days before and called me on the way to give me a heads up. The guys were gentleman and very professional. They were also quick and strong, exactly what you want to see in movers. I had five highly professional skilled movers move my five bedroom home into pods then unload the pods into my new home. They took apart beds, tables, and other large items with ease and reassembled them upon arrival at the destination. Nothing was broken, bent, or scratched. Each man worked extremely hard and was respectful of my property.

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    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed Feb. 26, 2023

    So myself and my two teenage daughters moved over the weekend. We booked a truck and two guys to move us. We were living in a second story townhome and moved into a first floor apartment. The time slot we were given was 9:00AM. The moving team called to say they were on their way. They arrived and were already starting to load our stuff by 8:50. These two guys work so great together. They were very friendly and had a great sense of humor. Although it was weird for us to just sit back and watch them and not help it was so nice to see to coworkers work so well together. The stuff we did not wrap ahead of time they were quick to wrap. They moved all of our stuff with ease and respect.

    They were able to load all our stuff, make the drive and unload everything within 3 hours. They really did help make this move less stressful and entertaining. The back and forth banter between these two guys was a breath of fresh air. They both had us laughing with the way they were joking with one another. At the same time they were still working hard to get everything loaded and did not waste anytime. They really know what customer service is and made our experience.

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    Customer ServiceCoverageSales & MarketingMoversPunctuality & SpeedStaff

    Reviewed Feb. 2, 2023

    I was having an estate sale at my mother's. The person handling this for me called two days before I was handing her the keys to the house to inform me that a piano that I was keeping needed to be moved to the garage. It was located on the second floor. I called the movers on a Thursday afternoon. The front office were more than fantastic. Because it was a piano, the lady who was handling my request wanted to put a specific employee (I think his name was Eugene). They were able to reshuffle his schedule and work me in for their minimum two-hour block of time the next morning!! I couldn't believe it. I received a call from Eugene informing me that they would be 30 minutes late, but it would not affect my two-hour block of time.

    When he and two other employees showed up, they were polite, clean dressed, professional. I showed them the piano and informed them that it was to be placed in the garage. They moved it with great care. They strapped it to a piano board, shrink-wrapped it and covered it with blankets. When they were finished, they said that I still had time on my minimum and asked if there were any other items needed to be moved. They moved two heavy metal desks from the second floor and placed them in the garage as well.

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    Customer ServiceMoversQuote AccuracyStaff

    Reviewed Jan. 28, 2023

    This five star review is for Eugene. He was the supervisor of the team that moved us in on 12/11/21. He did an outstanding job organizing, managing and motivating his team to give the best service possible. His upbeat, can-do attitude and winning smile, along with a jovial sense of humor made a long day much more enjoyable. The trust he inspired with his attention to detail, knowledge of the inventory process and the support he gave us turned what could have been a harrowing ordeal into an opportunity to appreciate the fact that there are such wonderful people in this world as Eugene. He has found his calling and Interstate is lucky to have him on their team. Thank you, Eugene!

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    Customer ServiceMoversOnline & AppStaff

    Reviewed Jan. 25, 2023

    I can’t say enough about the experience I had with Interstate Relocation and Moving Company and with Angel the manager in particular. From the time I signed up online for a storage unit through move in today, Angel was incredibly helpful, positive, thorough and confidence inspiring. She is exactly the kind of manager you want: one who carries out corporate policies with her own personal style and friendliness, so you feel that you’re dealing with a local business rather than an international conglomerate. The site is incredibly clean, Angel even cleans the common areas every day and check all the locks to make sure that they are all in place daily. I’ve used storage lockers before but this is a new experience in safety, cleanliness and customer service. Interstate Relocation should make Angel a corporate officer, she helps transform the business “from good to great”.

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    Customer ServiceContract & TermsPriceMoversQuote AccuracyPunctuality & SpeedStaff

    Reviewed Jan. 21, 2023

    Jason and Robert were incredible! They showed up to my place early and cleared my entire moving truck out in 1 hour and 15 minutes. They were really nice and professional and even gave me some local suggestions for finding great thrift stores and fishing spots. Jonathan was my initial point of contact and it took one phone call and a text to set everything up so last minute. One local moving company was booked up and another company wanted to charge me $1,000... Interstate relocation and moving company only cost me $200. I would definitely use them again. Seriously, incredible service. Thanks again, guys. Y’all saved me and I don’t just mean money.

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    Customer ServicePriceQuote AccuracyStaffRates

    Reviewed Jan. 11, 2023

    This company quoted a low price after an extensive phone conversation. This included all the details of what had to be moved. 3 days before the move a representative called to confirm the details. First the pick up date was suddenly variable. Then she determined that all the items were not included in the original quote so the price was increased by more than 20%. DO NOT USE THIS COMPANY! They will cheat you.

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    Customer ServiceCoverageTechMoversPunctuality & SpeedDamageOnline & AppRefunds & PayoutsMaintenancePackingStaffCommunicationInsurance

    Reviewed Dec. 22, 2022

    If you are planning on moving you must read this entire review. This not only applies to the companies I am reviewing, but to all moving companies! Beware! I hired Interstate Moving and Relocation Group based on their reviews. I never used a moving company before. I spoke to a broker and signed up with the company thinking they were reputable! I was not aware of the 60 cents per pound replacement if you did not buy additional insurance. Which on my contract shows 6 options starting at $250 up to $1500. What's that all about? You get a link to a "Your Rights and Responsibilities When You Move" It is 27 pages long!! Really? These moving companies get away with paying you just pennies for your broken items! My damages came to $1600 and they paid me just $134, because I was naive and uninformed! I was not aware that moving companies could even get away with this!

    Why are there even federal laws in place when this is the best that these laws can protect us? I would think my broker would have explained this to me and made sure I was properly informed! It's my understanding that they don't have to, but wouldn't that just be the right thing to do as a representative of a reputable company? I would never have agreed to a 60 cent per pound replacement if I had been properly informed! I don't remember signing any waiver saying that I did not want additional insurance or that it was even necessary! A reputable moving company should be willing to just take care of the damages that they incurred through negligence! But obviously a reputable company was not what I got!

    Supposedly, on the contract that I was sent to me on my phone, I e-signed the contract. By signing, I was accepting that waiver of insurance unbeknownst to me! I guess did not mark a Box saying I wanted the insurance starting at $250. Although, I don't know how I could have anyway, since it was sent to me on my phone? I found out the hard way, after hiring Interstate, they subcontracted my move to a company called Ready, Set, Go Moving and Van Lines out of Los Cruces, NM! This moving company was blatantly careless with my boxes. Boxes and items were thrown and heavy boxes were stacked upon boxes clearly marked "Fragile". Big screen TV smashed top side that was packaged in a clearly marked U-Haul TV box. Items that I've had for years were tossed and broken because they were obviously thrown or dropped!

    Just a year previously, on my move from Nebraska to El Paso, my daughter and I packaged all of the same stuff in similar boxes and packaging. I hired my cousin's son, my nephew and a freind to pack and load a rented U-Haul and we drove it all the way to El Paso. Once there I hired two men my Realtor recommended to unload the U-haul for me. NOT ONE THING WAS BROKEN! I hire a supposedly reputable Moving company and I get several damaged items valuing almost $1600.

    I was in constant touch with Interstate Moving about this company they subcontracted to. I sent them reviews from other people that had used them, that showed how bad this company was and is! I complained constantly by phone and email about their incompetence, their lack of communication regarding my delivery. Their refusal to call me back or respond to me in any way. They were still 2 weeks late on delivering my items after the 30 day required notice. The only way I would ever get them to respond was to call Interstate! The reason I bring up the other company in regards to Interstate Moving is because my question is: Why are they still continuing to use such a horrible moving company?

    Nothing should have ever been broke to begin with, if I had a competent moving company that was not so blatantly careless with my items! But interstate continues to use this company to this day! Why??? Answer: They have some good reviews overall, so now they don't care and subcontract out whoever they can, with no regard to whether it is a reputable company or not! So, in closing, get your own moving insurance, make sure when they sub-contract out the move to another mover, that you are informed who they are. Look at all the recent reviews, do your research and do not sign anything until you do! Even then…Be weary!

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    Customer ServiceSales & Marketing

    Reviewed Dec. 20, 2022

    BUYER BEWARE!. Classic BAIT & SWITCH tactics. UNETHICAL business. Boiler plate response with complaints. IGNORED correspondence from multiple ATTORNEY GENERALS and returned Certified mail. This business lacks integrity.

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    Customer ServicePunctuality & SpeedPackingStaff

    Reviewed Sept. 24, 2022

    When I called to schedule my move, they were very accommodating and thorough to make sure there were no surprises on my end. They were respectful, thoughtful, and handled all of my furniture and belongings with care. Thank you for a fantastic, stress-free moving experience!!

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    MoversDamageStaff

    Reviewed Sept. 24, 2022

    Moving can be stressful at times but these movers were timely, efficient, polite, and careful with my valuables. I've moved a few times over the last 15 years and this was by far the least stressful. Very professional. Really glad I chose this crew to move me into my new home. Thank you for all of your help guys!

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    PriceMoversQuote AccuracyPunctuality & SpeedDamageOnline & AppMaintenanceStaff

    Reviewed Sept. 23, 2022

    The company was recommended to me by a friend in San Jose. They used their services for moving from San Jose to New York for college and, to their surprise, nothing was either lost or broken. I used their website which has an easy-to-use interface to book for my move from San Jose to Houston. From moving size to additional services such as shuttles and manual carries, it all felt so professional. One thing that I really like in their website is the Moving Cost Calculator. Knowing an estimate of how much the move will cost and confirming how the fees were calculated from an agent made the experience reassuring. I also appreciate how the moving team arrived a few minutes early for my booking because I didn't have to sit around and wait. Overall, their professionalism and level of service are topnotch and I will definitely recommend them to anyone who is planning on moving.

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    PriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenanceStaffRates

    Reviewed Sept. 22, 2022

    Those guys were amazing! They answered me quickly, did their job as real professionals and it was on a fair price. Everything with my belongings was all right - nothing missing or broken. I'm really thankful that I found them, they really made the whole moving procedure from Illinois to Indianapolis better. Will recommend to all my friends!

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    Customer ServiceSales & MarketingMoversDamageMaintenanceStaff

    Reviewed Sept. 19, 2022

    I was very worried moving to my current location a few years ago because I had heard a lot of bad experiences while moving with stuff getting broken or missing, I have a huge set of glassware that was very important to my grandmother, and so I called Interstate Moving and they were so compassionate and understanding, other companies I called just told me to not worry about it and tried getting me to pay them or trying out their special promotion but interstate moving listened to my worries and they assured me by telling me how they could package the glass to minimize the possibility of it breaking as much as possible, when the day came for them to take my stuff the people were so kind and professional about it, they took extra care every time I told them something had to be handed carefully, and when I finally moved I was amazed to find that everything was in perfect condition, so I always recommend going with interstate moving if you want to be a little bit less stressed when moving.

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    PriceMoversQuote AccuracyPackingStaffRates

    Reviewed Aug. 26, 2022

    I went through a Interstate Moving and Relocation Group for my move from Illinois to Montana - they subcontracted Best Price Moving and Storage for the job. I couldn't be happier with the work they did. Professional, timely, and polite throughout the process. 3 movers came and wrapped my furniture, stored it in Chicago, and chartered a semi to ship my goods across country. When the movers arrived to unload yesterday, there were no hidden charges or fees. The movers on the Montana end were also professional, timely and polite. I cannot thank them enough for helping me with a major move - I couldn't have done it without their assistance. Pro tip: Put Apple Airtags in a few of your boxes - it helps to monitor your belongings while they're transitioning and definitely helped my peace of mind.

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    Customer ServicePunctuality & SpeedDamageStaffTimeliness

    Reviewed Aug. 17, 2022

    We had a great experience using Interstate to help us move across the country. Their communication was spot on which is really important. Every delivery timeline they met on or ahead of schedule. And, nothing was damaged or missing during the nice.

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    PriceMoversDamageMaintenancePacking

    Reviewed Aug. 12, 2022

    Agility made the move really easy. Details were discussed and agreed upon ahead of time and nobody hustled for more money. Crew did superb job on packing and practically nothing was broken practically....

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    Customer ServiceTechSales & MarketingPriceQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsPackingStaffRates

    Reviewed Aug. 6, 2022

    First off, broker company, they have no idea who is taking your stuff or dropping it off. They will haggle with you on the day of the move on already agreed items and weight and jack up the price of your move. They said they would relocate my motorcycle for $400, then on day of the move said it would be $1200 because they didn't realize they couldn't put stuff on it. Had to sell motorcycle. It took them 3 months to get me my items, they claimed they had that many business days to get it to me. They kept telling me over and over it would be there in 3 days, this went on for months.

    Finally they tell me the truck broke down in Arizona, and don't know where my stuff is. Then they discover its in a warehouse. They can't find someone to get it to me from the warehouse. Once it actually comes (and I've been sleeping on an air mattress for months in an empty apartment), it's 11 at night and they are trying to give me other people's items. They lost over half of my items, the items that came were damaged beyond recognition. It looked like actual wolves has eaten holes into the sides of the boxes, couches and furniture smelled and had water damage and stains from the warehouse.

    Moths literally flew out of the boxes that came when I opened them. They lost every family photo I had in a lost box. And when it was all said and done, they somehow lost my mattress. So I waited months for my bed, and when it actually came, they lost the bed ha. So the whole time I waited I could have bought a bed. THEY HAVE TAKEN ABSOLUTELY NO RESPONSIBILITY SINCE, and tell me they have 9 months to respond to my claim, and at most will reimburse me .25 per pound for lost items based on contract.

    THIS COMPANY IS A SCAM, they will not treat you or your items with care. THEY CARE ABOUT THE PICKUP, NOT THE DROP OFF. RUN. RUN VERY FAR AWAY. 10,000 in damages, and I'll be lucky if I end up even getting a couple hundred dollars back. ABSOLUTE SCAM. They won't even just refund my money for the move, which was 6,000. So I paid this company 6,000 to basically Ace Ventura all of my items across the country, and wound up with about a 1/3 of my things, all damaged. You name it, they damaged or lost it. I will be taking them to court, but in the meantime, hopefully I can save someone from this terrible company with no morals or obligation whatsoever to their clients and business practices.

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    Sales & MarketingPriceMoversQuote AccuracyDamagePackingStaffRatesHonesty & Transparency

    Reviewed July 22, 2022

    I was given a quote of $3342 to move my STUDIO apartment to the east coast from Minneapolis and the IMRG employees all assured me that as long as I was below 2500 lbs that I was OK and won't be getting surprise charges. On the day of the move, the movers the company hired told me that the rate is actually based on volume NOT weight, raising my quote to $5372!!!! Again....a studio apartment worth of stuff! I had no choice but to say yes because I had to move out that day. I was entirely misled by the broker company and conned into a BAIT AND SWITCH operation.

    Cannot stress this enough, do not use this broker company! Do not be conned by professional salesmen. They claim they hire only high-quality moving companies, which is also a lie. And the cherry on top of all this review, a good portion of my boxes arrived damaged in the move and the deliveryman (not his fault as he was the driver) was LITERALLY PUTTING MY STUFF BACK IN THE BOX AND TAPING UP A BOX THAT GOT DESTROYED when my boxes arrived at my new place.

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    MoversStaff

    Reviewed July 10, 2022

    Good service, awesome skill, reliable and the team were fantastic, worked really well and did great teamwork and made the move a lot easier. HIGHLY recommend!! Will use them again. Also recommend to others. Thank You!

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    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedPackingStaffRates

    Reviewed June 21, 2022

    This company did not deliver on one promise or contracted service. Movers were hours late, held items hostage from moving till paid $3k more than contracted price. My wife had to help them move items on to the truck all the way till 5:30am the next morning, YES they worked all night till 5:30am because they showed up so late. Customer service was rude, has not resolved the issues with their lack of packing things, tagging items, and the overcharge upon arrival. DO NOT USE THIS COMPANY, I CAN'T WARN YOU ENOUGH.

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    Customer ServiceContract & TermsPriceMoversQuote AccuracyPunctuality & SpeedPackingRatesTransparencyHonesty & Transparency

    Reviewed June 11, 2022

    Do I have a single good thing to say about this company? No. I was lied to, told that my delivery would be there on the day I requested. It wasn’t delivered for over 2 weeks later. They were 24 hours late to pick up. The original broker underquoted me by over half the square footage necessary. Leading me to have to run to the bank to get another cashier's check for over 1k dollars (with another bank fee for that additional check). Otherwise my option was for them to pack as much as they could, and I would be responsible for finding another way to move the rest. They did this purposely, and the movers (who were hired out) explained that this regularly happens, that people are underquoted so the price sounds better. They listed furniture and equipment as significantly smaller than what I had described.

    Just one example: I listed a full size peloton on the phone, it was listed as “small piece of exercise equipment” which the movers stated was the equivalent of a set of dumbbells. Hidden fees were tacked on, including for more than 7 stairs. I was told AFTER all of my stuff was on the truck, that they technically had 21 BUSINESS DAYS to deliver my stuff from the day I listed. This was never expressed to me by anyone, nor did I see it in my paperwork, except for the paperwork I was then forced to sign.

    Customer service was unhelpful, and just stated that the truck had a mechanical issue (an excuse I heard actually multiple times). Their solution was for me to call back to get updated delivery times, no offer for reimbursement or even apology. I had to call every other day for 2 weeks to get more information. Each time being told call back again soon. You would think that I must be moving a terribly long distance for all of this. Nope. I moved a little over 400 miles away, a drive that takes 6.5 hours, with traffic. Avoid this company. It would be better to just do it yourself, at least you would have it guaranteed that your things would arrive and you wouldn’t have random extra fees. 0/5 stars.

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    PriceMoversPunctuality & SpeedStaff

    Reviewed April 3, 2022

    This company is superbly fantastic! I was so pleased to find a moving company on a short notice that would come out to do my move without charging what other companies are legally robbing people for. They assured me that the team would be available in the evening, no problem. They were professional, friendly and quick! Truly, we were very happy with this company and recommend them.

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    Interstate Moving & Relocation Group Company Information

    Company Name:
    Interstate Moving & Relocation Group
    Company Type:
    Private
    Address:
    4400 N Federal Hwy., Suite 302
    City:
    Boca Raton
    State/Province:
    FL
    Postal Code:
    33431
    Country:
    United States
    Website:
    www.interstatemovingnow.com