Interstate Moving & Relocation Group

They also did a great job communicating with us, overseeing everything and delivered the items on time as promised. FYI though - we had to call Interstate multiple times before the move to solidify a moving date, BUT the actual price was $1200 Less the estimate we were originally told, as Camron did refer to it as he called it a "Weigh Less, Pay Less Scenario." So that I will say we were happy to see, as anyone else would be. Overall I would go with this company again. They made our moving experience much easier and would refer anyone I know to use them for their moving experience if they want it be be LEAST stressful as possible and and honest price with great, friendly, amazing people. What are you waiting for, call them!

Leanora has gone above and beyond to FINALLY get my things delivered to me; they have apologized for the other company and have done everything to fix it. If it wasn’t for their help I wouldn’t have gotten my things back. Everyone I have spoken to has been beyond friendly and helpful and made the nightmare I was dealing with much easier.

In my case the company kept pushing out the pickup date and delayed it by three days and on the final pickup date and time that was communicated to me by phone by a driver, the movers did not respect the time frame and arrived early in the morning, four hours before I was expecting them! I received a call from the driver at 6.30 am telling me that he is 30 minutes away. And when I told him I was expecting him between 11am - 2pm he said that I was wrong and that if he had to wait for me he will start charging extra money. So I had no choice but to accommodate their early arrival even though I had arranged for my friends to come in later that day to help me pack up a few things before the movers came in. So I did all of it myself.

The movers packed and moved my stuff in much of a haste, they were not careful with even fragile items. One mover dropped my bed frame on the floor which could have caused a big crack or scratch on the floor. In the end the movers asked me for 70% of the rest of the balance whereas I was told by the brokers that they would take 50% of the balance at pickup and 50% at delivery. When I told them of that the movers argued that their company rules said they would collect 70% and I should contact the brokers and clear it with them if I was told otherwise. So I contacted the brokers but no one picked up my phone or gave me a call back. I then had the movers call their company and tell them I could only pay 50%, after much delays and calls they finally agreed to it.

Once I knew the exact address of my location for delivery I called the interstate moving customer service to give them the delivery address and earliest possible time and I also wanted to leave them some instructions for the driver so that they can bring the truck close to the apartment. The customer service rep that I talked to was very mean and she did not want to hear the instructions for the driver. She insisted that I only tell them to the driver when the driver calls me with a time for the delivery. Then on the day of the delivery, I had to pay the movers the rest of the deposit BEFORE they would take out my furniture and let me see if everything had arrived and was in good condition.

I again tried to call the brokers that is interstate moving and relocation group but they did not respond. So the movers made me sign the form which said I had received my items in good condition and pay them in full before I could actually see if all of my items had arrived in good condition. The movers also charged me $150 extra for the long carry which I was not expecting and the rate of extra charge for each feet above 75 was not written on the contract. After paying them the balance and $150 on top of it, they took out my furniture and I realized that my desk was broken from one side. One of my lamps was damaged. And the movers had not packed the screws for the desk when they had dissembled it so the driver said he would leave the desk unassembled since I did not have the screws. Even though assembly was part of their deal. One of my lamp’s clamp and screws were also missing.

I tried to call interstate moving and relocation group once again but they did not attend my call and did not call me back despite leaving two voice mails. Moreover, the company is so irresponsible and unprofessional they brought a TV inside my apartment which wasn’t even mine if I had not told them that it was not mine they would have left someone else’s TV with me. I had the worst moving experience with this company and I would not recommend Interstate moving and relocation group to anyone. They do not respond when you need them and so far I have not heard back from them about my broken desk or the missing parts of my furniture.