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Hydro Dimensions Reviews

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About Hydro Dimensions

Hydro Dimensions offers walk-in bathtubs and specialty tubs that provide users with independence and comfort. The company offers high-quality products and add-on features that can be customized for enhanced safety and security. With grab bars for stability, door drains to prevent leaks and various therapy options, Hydro Dimensions tubs can provide peace of mind. All tubs come with a lifetime warranty.

Visit hydrodimensions.com
Pros
  • Network of dealers
  • Highly customizable
  • Lifetime warranty
  • Available nationwide
Cons
  • Have to work through a third party
  • Can be pricey

Hydro Dimensions Reviews

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    Page 5 Reviews 375 - 525
    Verified purchase

    Reviewed July 10, 2015

    We have the tub with the jets and massage feature since my dad had a sore with his back and knees. My parents are satisfied and really like it. Hydro Dimensions tub delivered good results.

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    Features

    Reviewed July 9, 2015

    I wasn't planning on getting a bathtub but when I saw Hydro Dimensions, it looked interesting and I never shopped for anything else. They came over and when we weren't sure which bathroom to put it in because I have two, they said it's fine because they could put it in wherever we decided to. So they removed the existing tub that was in the one bathroom and they took the other out. They did a lot and did a great job. They fixed up my first bathroom and I now have a dressing room instead of an unused tub that was in there. Now we have the walk-in bathroom, which is smaller but just fine. I love the way they did it. I also get extra jets put in and I like it. Although I don't use the tub a lot but when I'm really tired and aching, I use it. It makes me feel good and it has helped.

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    Features

    Reviewed July 8, 2015

    I'm 66 years old and the older you get, the kind of more aches and pains you have. My walk-in tub makes things move a little easier and makes my life a little more comfortable. It has the water jets, the air, and heater and so far I'm doing fine with it and it's great.

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    Reviewed July 7, 2015

    I have a bad back and it really feels good after I'm in the tub. It's great.

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    Reviewed July 6, 2015

    The reason why I got a Hydro Dimensions walk-in tub is because my wife had dementia and it was easy for her to get in. The tub has all the features, which also helps me out a lot since I got arthritis and artificial knees. I love it!

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    Reviewed July 5, 2015

    I got a walk-in bathtub from Hydro Dimensions and so far it's okay, but I think I paid too much and I should've shopped around.

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    Features

    Reviewed July 4, 2015

    I chose Hydro Dimensions because of the price plus I could go to a showroom then actually see what I was buying. And I was very happy with what happened. My tub's got the air bubbles, the hydro jets, shower attachments and stuff. Purchasing from them was very easy and the installers were very professional. Now I enjoy taking a bath and it was lucky for me that I did buy it two years ago as I recently had a stroke and that enabled me to take a bath by myself which was excellent. That's what I needed, and I never knew it at the time.

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    Hydro Dimensions
    Response from Hydro Dimensions

    We are very happy to hear that you are enjoying your tub. Thank you very much for choosing a Hydro Dimensions walk-in bathtub.

    Sincerely,

    Hydro Dimensions Customer Support Team

    Verified purchase
    Features

    Reviewed July 3, 2015

    We have jets and my wife uses it more than I do. I have spinal stenosis and I'm in bad shape so I am more happy with the chair in my own shower than using her shower though she likes hers very much. She had an open heart surgery so her walk-in bathtub relaxes her and she's very happy with it. Never had a problem purchasing it. The guy came to the house and he was from the Boston area. We're quite away from the Boston area but he came and showed us everything that was going to happen. I would recommend Hydro Dimensions to anybody who can afford it.

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    Features

    Reviewed July 2, 2015

    I like my walk-in tub very much and I don't have any problems. It has jets and everything that any hot tub offers. And I'm very happy with mine. I will definitely recommend Hydro Dimensions to a friend.

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    Features

    Reviewed July 1, 2015

    I love my walk-in bathtub from Hydro Dimensions. It's wonderful. I've read about walk-in bathtubs in the paper a couple of years. Then when I became unable to walk well and I was using a cane and a walker, I decided that I should get one of those for easier personal care. So I bought myself one for Christmas. They offered all kinds of bells and whistles features but I only got the tub with the shower, hot and cold water, and cleaning itself and the pipes after it's been used. The Hydro Dimensions man knew what he was doing -- he sold me this thing in 15 minutes and was gone. Purchasing this tub has improved the quality of my life a 100%. Everybody older should have one.

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    Reviewed June 30, 2015

    I like my walk-in bathtub a lot and I had it for a few years now although it is just a regular tub. Main thing is I feel safe in it. I'd recommend Hydro Dimensions to others.

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    Features

    Reviewed June 29, 2015

    I have injuries and could not get in my bathroom so I sought information about walk-in tubs and it was my insurance company who chose the model and purchased it for me. Now, my Hydro Dimensions walk-in bathtub allows me to shower and bathe since I was bathing with washcloths before for three years. I'd recommend them.

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    FeaturesFill Or Drain Time

    Reviewed June 28, 2015

    My tub from Hydro Dimensions has good and bad points. Good point is it is easy to shower somebody that isn't able to do it themselves. You could put them on the seat and hose them. The main drawback is that it takes so long to fill and drain the tub. Also, some of the jets on the tub didn't work out for my husband and they're not exactly what we want them but there was nothing we could do afterwards. Another complaint would be the handheld shower which should have some way that you could turn it on and off there.

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    Hydro Dimensions
    Response from Hydro Dimensions
    Mrs, Moore,
    Thank you very much for your feedback. We discovered a definite need to fill and drain the tubs faster in the last 2 years and have since upgraded our faucets to a fast fill Huntington Brass 18 gallon per minute system and now offer a rapid drain system. Please give us a call and we can discuss how we can possibly upgrade your existing equipment to make the tub much for user friendly for you.
    Hydro Dimensions Customer support team

    1-888-818-7111

    Verified purchase
    Features

    Reviewed June 27, 2015

    Our Hydro Dimensions tub has all the jets and shower in it and my husband really likes it. It wasn't very easy when we purchased it because we had their people come out and give us some estimate and I wanted to think about it for a day or two but I thought they pressured us into it. Also, I wasn't pleased with the way they left my bathroom. This wasn't in a contract but they showed us the pictures of the pretty bathrooms and I thought they'd use some more tiles than what they did. And they were supposed to widen the door so we could get a wheelchair through the bathroom door and they didn't. They did that but they got a door that looked like it had been in somebody's garage for two or three years. It had oil spattered on it and I didn't appreciate it. We didn't have any contact with them after that.

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    Hydro Dimensions
    Response from Hydro Dimensions

    Mrs. Stevens,

    We are very disappointed to hear that you had an issue with your installation. We are extremely selective with who we choose to work with and these types of issues are not acceptable with us. Please call me at your earliest convenience so we can discuss how to get these issues resolved for you right away. Our toll free number is 888-506-0527

    Kind regards,

    Hydro Dimensions Customer Support Team

    Verified purchase
    Features

    Reviewed June 26, 2015

    I got rid of my walk-in bathtub two years ago since I hated it. Instead, I got a nice big shower.

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    Response from Hydro Dimensions

    Mr. LaVanwey I don't have any complaints or concerns on file for you. I would be very interested to speak with you in in regards to what you didn't like about your walk-in bathtub. Please call into our customer support team at your earliest convenience.

    Hydro Dimensions Customer Support

    1-888-818-7111

    Verified purchase

    Reviewed June 25, 2015

    We enjoy the tub from Hydro Dimensions. The only thing I didn't like about it was the plug-in that keeps coming loose.

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    Hydro Dimensions
    Response from Hydro Dimensions

    Mrs. Gabriel,

    Not very clear as to which plug in you are referring to. Please give us a call at your earliest convenience so we can diagnose and fix the problem that you are having. We look forward to hearing from you soon.

    Hydro Dimensions Customer Service

    1-888-818-7111

    Verified purchase

    Reviewed June 23, 2015

    I'd recommend Hydro Dimension to others as my experience with them is good.

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    Verified purchase

    Reviewed June 22, 2015

    My experience purchasing a tub with Hydro Dimensions went real good. Everything was fine. I'd recommend them.

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    Installation & Setup

    Reviewed June 21, 2015

    I just got a bath from Hydro Dimensions but not the real expensive one. The dealer was nice and installation guy did a good job. They answered all my questions.

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    Verified purchase

    Reviewed June 20, 2015

    My wife at the time was in a position where she couldn't walk and she couldn't lift her foot over the bathtub. I called the Hydro Dimensions and they came out. I had no problem in purchasing the new tub. It was very nice.

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    Installation & SetupPriceFeatures

    Reviewed June 19, 2015

    I've had the Hydro Dimensions bathtub for a couple of years and love it, but the jets in the front and the back haven't worked for a while. Other than that, there's nothing wrong with it. They did an awesome job with installation and put a tile around it. It's beautiful although it's too expensive.

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    Hydro Dimensions
    Response from Hydro Dimensions

    Mrs.Jones,

    The problem with the jets that you are experiencing is very likely a simple as turning the outer ring on the jet to open it back up. Please give us a call at your earliest convenience so we can diagnose and fix your issue.

    Hydro Dimensions customer Service

    1-888-818-7111

    Verified purchase
    Installation & Setup

    Reviewed June 18, 2015

    The Hydro Dimension tub is good but it's hard to clean the inside of the tub's door. One man installed it and he was very good.

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    Response from Hydro Dimensions

    Mary,

    If you simply wipe the door seal down after use it will be much easier to maintain. Please feel free to call us if you have questions at all.

    Verified purchase
    Installation & Setup

    Reviewed June 17, 2015

    I like the tub but I don't use it much. My wife does use it more. However, I find on the installation that it is not level. The water runs to the left side of the tub abd when it drains, there's always a puddle. It doesn't drain out. That's the only bad feature about it.

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    Hydro Dimensions
    Response from Hydro Dimensions

    Mr. Mani, We thank you very much for your feedback as that is very valuable for us. It sound like you need to call the dealer that sold the tub to you back out so he can level the unit for you. It should be a very quick and easy adjustment. Please give us a call if you have any additional questions or concerns.

    Verified purchase
    Customer ServiceFeatures

    Reviewed June 15, 2015

    My Hydro Dimensions had been working pretty good. We've got a problem with the little push button on the side that controls the lights and Roman jets. It has a mind of its own. When you try to turn it on, it wouldn't come on and it might turn into different colors. I tried a couple of times to get a hold of a gentleman down in Temecula and he was out of town. When he got back in town, I tried him again, and I didn't get a hold of him. The third time, I left my name and number. He never called me back. And then, I got tied up on other projects I've been working on - trying to do something about my landscaping and the Metropolitan Water District. I got everything on hold for about two months before they make any decision on "are we going to approve or deny these peoples' applications?". But as far as everything else, my wife has been satisfied with it.

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    Verified purchase

    Reviewed June 13, 2015

    Extremely pleased.. Never should have waited so long. Arthritis pain is gone.

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    Verified purchase

    Reviewed June 12, 2015

    I like our walk-in bathtub very much. It's a lot easier and quicker and I'm satisfied with it. I like it better than our other tub.

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    Verified purchase
    Sales & Marketing

    Reviewed June 11, 2015

    My husband and I are very pleased with our walk-in tub (model #2851). The sales rep ** was very good. The installers were great. The tub suited our needs very well. We were impressed with the quality of the tub and the way it fitted into our bathroom decor. Would highly recommend this tub.

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    Verified purchase
    Ease of Use

    Reviewed June 8, 2015

    It is too early to adequately review the tub, but one comment based on my bath today. The chrome door latch is intrusive and hard to avoid bumping with my right knee. I would like to see it recessed into the door. More, later.

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    Hydro Dimensions
    Response from Hydro Dimensions
    Mrs. Girardot,

    Thank you very much for for your feedback on our walk-in bathtub. Unfortunately on all inward swinging doors there is no other place to locate the door latch. However, we will definitely take this into consideration on all future designs. Please feel free to call us if there is anything that we can assist you with. Have a wonderful day!

    Hydro Dimensions customer support team

    Verified purchase
    Installation & SetupFeatures

    Reviewed June 4, 2015

    I feel honored and good having the Walk-in Dimensions bathtub. I can sit down and don't have to stand up. I really appreciate and enjoy it. Service was great. I like the installation team - real good polite gentlemen - and we appreciate those people.

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    Verified purchase
    Installation & SetupFeatures

    Reviewed June 1, 2015

    We love our Hydro Dimensions tub. We wouldn't take nothing for it. They have to fight us if they would try to take it back. You can just step in it and you don't have to step over the side and be worried about falling. I'm 83 years old and my husband is 84 and were having trouble getting in and out of the bathtub. We couldn't even sit down because we couldn't get up. Now with this one, we just get in there and sit down and get up real easy. Installation team was great. They had put it in, in no time.

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    Verified purchase

    Reviewed May 29, 2015

    It has been a pleasure to work with Hydro Dimensions! The people there really care about their customers and go above and beyond to meet their needs. 5 Star service all around!

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    Verified purchase
    Installation & SetupPriceFeatures

    Reviewed May 27, 2015

    My parents need a walk-in tub for safety and therapy. We decided on Hydro Dimensions because their tubs are great quality and the price was 7000 less than 2 other companies and that's for a custom built tub! They put the jets where it would be more beneficial for their aches and pains and the salesman wasn't pushy and installation only took a day!! I would highly recommend Hydro Dimensions to anyone looking for a walk-in tub. Thank you.

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    Verified purchase
    Installation & SetupFeatures

    Reviewed May 27, 2015

    I had a Hydro Dimensions tub installed last month at my parents' home and could not be happier. The tub had all of the safety features they wanted and jets for therapy as well. The tub was installed professionally and reasonably priced. All in all, I highly recommend this to anyone who needs a walk-in tub.

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    Verified purchase

    Reviewed May 22, 2015

    I am the president of a sizable and quite successful architectural design/build firm with close to 40 years of experience. I personally also periodically write articles for a number of national circulation trade and consumer magazines. I also test and evaluate products related to living environments, and submit my findings in article format, to help both professionals and consumers make wise selections of materials and products that are built and perform as well as various manufacturers advertise. A while ago, I had the opportunity to test and evaluate six different walk-in tubs from various quality manufacturers. All of the models tested were very similar in size and features. One of the tested walk-in bathtubs was a Hydro Dimensions unit. Upon conclusion of our extensive tests, we found that the design, quality, details, and workmanship of the Hydro Dimensions tub excelled far above the competitive products.

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    Hydro Dimensions
    Response from Hydro Dimensions

    Larry,

    It is an absolute honor to receive this feedback from you. Thank you very much for that but most importantly, for being such a passionate advocate for our senior community.

    Verified purchase

    Reviewed May 21, 2015

    Our relationship with ** and ordering walk in tubs has been a pleasure. We will continue to do business with ** and Hydro Dimensions in the future and would recommend their service.

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    Verified purchase
    Customer Service

    Reviewed May 21, 2015

    ** has been selling Hydro Dimensions walk in tubs now for approx. 3 -4 years. All our clients and Installers are extremely happy with the look, feel, and function of their products. In our business, it is very important for us to choose the best products that are available, as well as the customer service aspect to ensure all our clients are well taking care of. It is a real pleasure doing business with Joe and the Hydro Dimensions team. We are happy to say we look forward to selling their products in Canada in the future for years to come.

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    Verified purchase

    Reviewed May 20, 2015

    I have bought numerous WIT from Hydro Dimensions and have been extremely happy with both the quality of the tubs and the service I have received from them. Whenever I need anything ** bends over backwards to meet my request. I would highly recommend Hydro Dimensions to anyone looking for a line of Walk In tubs to add to their product line.

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    Installation & Setup

    Reviewed May 20, 2015

    I have neuropathy in my feet and legs along with extreme muscle spasms. These spams/cramping seem to only happen at night while I am trying to sleep. I purchased a dual jetted walk in bathtub from Hydro Dimensions and they did some special jetting for me. They also suggested an installer at my request and he did a wonderful installation for me. The tub has been a godsend for me and has help me to relax more while sleeping. I would highly recommend Hydro Dimensions products and advice to everyone, I am very happy.

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    Verified purchase

    Reviewed May 20, 2015

    The Hydro Dimensions team delivered an on-time, as promised finished product that meets my every expectation. They converted my master bathroom conventional tub into a totally spa-like hydrotherapy center including the removal and replacement of a large window with a smaller designer window, the construction of a pony wall and tile work to compliment my existing decor. I can proudly recommend Hydro Dimensions and their team of contractors.

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    Verified purchase

    Reviewed May 18, 2015

    My wife tried our walk-in bath tub by Hydro Dimensions several times before she passed on and she thought it was a great thing. The only problem we had was that when it was put in, if we're showering and the water hits the top of the tub, there's not enough slope on it so that water runs off from against the wall and the caulking. And it takes extra time to wipe and to get it dry. Also, it's too small so there's no elbow room to maneuver. I don't know how a heavy person would utilize it. But still, we would recommend it to a friend.

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    Response from Hydro Dimensions
    Mr. Sutis,

    Thank you very much for your feedback. We do currently offer a l-shaped shower curtain and rod that is designed to keep the over spray in the tub well so please feel free to contact us to explore this option. In regards to the size being too small; we currently have 16 models in stock ranging in interior width from 20" to as much as 29" so we definitely have a tub to fit all sizes and needs. Not sure if you had restrictions due the bath space but there are several other models that we offer that may have been more suitable to your needs.

    Verified purchase

    Reviewed May 16, 2015

    Best quality walk in tub on the market... hands down!

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    Reviewed May 14, 2015

    We liked our purchased product from Hydro Dimensions, it fitted our needs. Their salesman, ** was really helpful and he went out of his way to helps us. We've been pleased with the whole transaction, it wasn't difficult at all. I would recommend them to friends.

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    Reviewed May 12, 2015

    As a general contractor serving clients throughout California for the past 15 years I have dealt with many tub companies and have installed most brands. The brand that consistently maintains the highest quality and service has always been the Hydro Dimensions Line. Not only do they have the tub in the size I need for a variety of applications I can get the tub custom-built for my individual clients special needs. I can't say enough or have any higher recommendation for this great company.

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    Installation & Setup

    Reviewed May 10, 2015

    Hydro Dimensions was wonderful, I wish everybody could have one. Their representatives showed and explained everything to us, and then the salesman came to the house and we talked some more. The installation team was really careful with everything and everything looks great. I'd recommend this company to anybody.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed April 9, 2015

    I had a friend who was selling walk-in bath tubs. When we had a need for it - my mom fell - I called them and hey came right over and installed it right away. The Hydro Dimensions tub is a good product, especially for my mom. It's something that has really helped out.

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    Reviewed April 8, 2015

    Hydro Dimensions is a great company to do business with. They have superb walk in tubs with high quality products. Whenever we need something, we always have been taken right away and they have always looked after their customers and dealers. We highly recommend this company. We have tried other walk in tub manufacturers over the years in business, but since we have found Hydro Dimensions and worked with them, we do not plan on using any other manufactured products or services of any other walk in tub company out there. We tried others in the past and we always seemed to have problems and they didn't want to stand behind their products, that is why we only use Hydro Dimensions and we don't plan on ever changing. They take really good care of us.

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    Installation & SetupFeatures

    Reviewed April 4, 2015

    I chose the walk in tub from Hydro Dimensions because of the availability. I used one that they had in stock and added two high in the back for a jet for releasing the muscles. The trouble is my muscles get tight in a sort of knot and they won't release when I want them to. When you have enough pain, you take a lot of medication and I prefer not to do that because there's usually reaction from it.

    The guy from HD was willing to work with me. He came right over and was taking measurements. The dealer knew much more about how it worked, and I think the main thing was seeing that it would fit. The installation team knew their product, and looked through the house to where it was to go. They knew what the problems were going to be, getting the tub installed in the doorway so I did add three hospital-type doors in the bathroom, and that helped a lot.

    It took me a while to get used to the tub because I'm not a swimmer. I've not been around water a lot, but with the help from my girl that helps with the housework, she more or less took the lead and would explain things and just ease myself into the situation. I don't stay in the hot water too long. The heat and the circulation seem to go into the bone, where the pain is probably from being tense and a feeling of cold. If I could get the heat on, it relaxes. Overall process is the same: the warm water, the circulation, the bubbles. It just seems to suit what's wrong in the body area. It has the tendency to help circulate the blood in the system and the body for relaxation. If I do any rubbing or washing I don't really use any other than what they suggested, which is very simple, a soap powder like Tide, and they seem to help take care of any grease or additives that I put on my legs afterwards for continued treatment.

    For me, it would be wise for people to look around and see but for what I was using, I can tell them how it affected me and it would have to suit their situation. I would definitely suggest Hydro Dimensions for comfort.

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    Reviewed April 4, 2015

    I had the best experience with this company. They bent over backwards to help us with any issues. The tub we have is fantastic. If I had any questions they were right there to help. Unfortunately we are going to be moving and I can’t take it with us, but I'm going to purchase another one from them as soon as we can.

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    Verified purchase

    Reviewed March 31, 2015

    Hydro Dimensions did a fantastic and satisfying job. The tub is great and I use it all the time. They were terrific, neat and tidy. Sometimes people break pipes and whatnot but they did no extra damage. It was the best experience I had with some kind of an installation/repair thing so I recommended them to a couple of people.

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    Response from Hydro Dimensions

    Thank you Mrs. Donovan for being a part of our Hydro Dimensions family!

    Verified purchase
    Features

    Reviewed March 27, 2015

    I have a Hydro transmission bathtub. It is really everything I wanted. I wanted a door that hinged out; it has the ability to use a handheld shower; it has a steel frame, and the seating is very spacious. It is very nice. Also, I was very satisfied and I appreciated the quality of the people that came and took care of everything for me. They were very conscious of any mess they were making. They put it in and it looks like it's always been there. They really did a great job on taking the old tub out and putting the new one in. I've got a tile bathroom so it meant taking some tiles out and so forth. There was nothing that I felt negative about. Everything was a positive experience.

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    Verified purchase
    Price

    Reviewed March 25, 2015

    Hydro Dimensions, though a very expensive tub, has been good for my circulation and helps deal with my legs swelling. One thing though: I saw that my bath tub has a dispenser for aromatherapy. I was never given any information where to get those cartridges or anything like that. It would be nice if they told me so I could use it. To be honest, it's a beautiful thing if you can afford it, especially if you're elderly. My husband and I are seniors and it has the advantage of safety.

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    Response from Hydro Dimensions
    Mrs. Burusco,
    I am very sorry to hear that your salesman didn't leave an HD Aroma starter cartridge. Please feel free to call us toll free at 1-888-506-0527 and we will get one sent out to you asap. In the future you can find theBath Essential beads online or at a local Bed Bath & Beyond.
    Have a wonderful day!
    Sincerely,

    Hydro Dimensions Team

    Verified purchase
    Customer ServiceFeatures

    Reviewed March 24, 2015

    I've been very happy with Hydro Dimensions. When the sales rep would be about and looked in my existing shower stall, we decided that he could put one in that area. It takes within one day and they were out. The results were really good. It's the shower and it's very handy for me to wash my hair which I enjoy and it's very relaxing, too. The only thing that I had one question, I had to give them a call about the closure of it in the drain but that was cleared up. We were told how to do that and it was superb.

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    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed March 22, 2015

    Hydro Dimensions is wonderful. I called them and they got in touch with me. The sales representatives were very nice. Mike called the next day and told me that Dale would be down to talk to me on Tuesday, which he did. . The installation team were very good in installing the bathtub. They were both heavy men. I was wondering how they were gonna fit in the bathroom, but they managed.

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    Installation & SetupFeatures

    Reviewed March 19, 2015

    I've got an 18-year-old son who likes very much doing searches. So he did as much research as he could and happened to find that Hydro Dimensions was a company in the town where my parents live in Temecula. So, we made an appointment and they have a showroom there and we went to the showroom, and then we bought the walk-in bathtub. We went with the top of the line model. I think it's the 60 gallons and it has all the bells and whistles on it. It has the jacuzzi jets and the air blowers, and it's the best one they have.

    When we were purchasing from Hydro Dimensions, they had an independent salesperson. First of all, he made the appointment to meet us there at the showroom. From there, we liked it. We chose the model and he came right with us to our house, did the measuring, and explained how things would work and what needed to be done...That was the first step. We wanted to do some more research to look at the competitors. Then, two weeks later, we were ready to make the purchase. They came over with a quote and we paid the deposit.

    A few days later, they were ready to install and the installation took two days. It's a huge job, but they completed it in two full days. I had several interactions with the installation team when they did the work since they were in and around the house all day and needed to be shown where certain fuse boxes and other things were. We also asked them to put in new tile on the floor. All the interactions with them were positive. It's a very, very experienced and efficient team. All they do are walk-in bathtubs...They're experts in it.

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    Reviewed March 16, 2015

    I am happy with Hydro Dimensions, I haven't had it very long but I like it. Their sales rep was knowledgeable and the installation team did a pretty good job.

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    Reviewed March 13, 2015

    I've had a really good experience with Hydro Dimensions. My wife said she needed to get a walk-in bathtub. I reviewed a lot of manufacturers and Hydro Dimensions just stood out. They were not gimmicky like a lot of them that charge you an arm and a leg and then will come down to a price that they think is good. I looked at the quality. I did a lot of research and then I found their telephone number, not one of the distributors, just the manufacturer and I called him directly and he was very surprised that I found him. He has called a couple of times since then to make sure everything is great. The first time, he called to make sure the distributor called me and then he called to make sure it was installed okay. They did an excellent job in the installation too. They had to remove the whole bathtub and replace the drywall, doing it at the same time. I had a little problem with one piece of the ceiling so he fixed that one too.

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    Reviewed Feb. 26, 2015

    The quality and the price of Hydro Dimensions walk-in bathtubs seemed better compared to others. Installation team did good work and finished it in two days. They were kind so I had no complaints about them at all. However, it takes a little bit long for the bathtub to fill up and to dry it. When I am all relaxed, I don’t feel like drying it as it takes about 15 minutes. Nonetheless, I was very pleased with everything and I would recommend them highly.

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    Reviewed Feb. 26, 2015

    I am very pleased with the entire process, from the initial order to the install and with the service and product. The installers were very professional and did a great job with the electrical and plumbing and made sure that the tub worked well once installed. I had almost constant leg muscle pain when the tub was ordered. I have a hip replacement and had not been able to use a tub for over eight years. Showers just don't soothe aching muscles. I ordered a tub with both air and water jets, alternate between the two when using the tub and also just soak with both off. The air jets gently massage the legs. Positioning my shoulders near the back water jets has relieved the tightness in the shoulders and around the neck. The water stays warm and once out, I sleep well. The mood light is a bonus and another aid for relaxing.

    Getting a walk-in tub has definitely been beneficial. The legs no longer ache. The shoulder muscle strain gets relieved. And I have received great customer support from Hydro Dimensions when I called them with a question about adjusting the water jet strength. I have had the tub for about a year, no issues, works great. I highly recommend the company and the product.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 24, 2015

    The walk-in tub that we got from Hydro Dimensions was very good and excellent. I like the fact that they claim that it was made in the US. I looked them up on the computer as well to see if they got a good rating, etc. Everything seemed to be favorable so we decided to follow it up by going to a showroom with tubs from Hydro Dimensions. Everybody there was very accommodating. They came to the apartment to check the space and take measurements because my husband's tall and we want the tub built to his dimensions. They wanted to make sure before anything that it was even doable which I felt was a smart move on their part. And that was even before we went in to sign anything or do anything with them!

    When the team came to install I was quite nervous because they had different workers coming in and I didn't know what to expect. There's the plumber, the electrician and then the installer, and then they even had somebody come because the door the bathroom had to be taken off because the bathtub didn't quite fit through the door. They did everything that they had to do. They promised they would put back the same or better and they kept their promise. Everything was put back beautifully. There were certain things that had to be done in preparation for the installation of the tub, like they had to remove some of the tiles in my bathroom which created a little bit of a mess but they cleaned up after themselves.

    The work itself is excellent -- an impeccable work. There's one man who did most of the installation and he had an assistant to help him but he really knew his stuff that what he did was almost like an artist doing a picture on canvass. He took pride in his work and that really impressed me. I was pleasantly surprised. I have a beautiful walk-in tub that we enjoy and we are very grateful to the workers and the job they did. It's beautiful. I called them again and spoke to a gentleman there because I had some questions and I wanted to reassure myself about the warranty, and he answered everything. I would definitely recommend them -- they're wonderful to deal with and reliable. I had a very positive experience all around.

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    Reviewed Feb. 23, 2015

    My husband was ill and couldn’t use a regular shower because he had to have something where he could sit down. He did a little research looking for the best one and ended up picking Hydro Dimensions walk-in bathtubs. The man who came to the house showed us the brochure, explained all the features and we were happy with what he offered so we agreed to purchase it. When they came to install, there was a problem with space since it was replacing a shower stall so they had to temporarily remove part of the wall on each side to get the tub in there. Before they brought the tub in the house, they had it out in the yard and they had us come out and see how it worked. Once they got it in there, they put the wall back where they should be.

    When my husband ran the water in to take a bath, it took forever to drain. They came back out and there was a problem with the drainage so they fixed it and hasn’t been a problem since then. Also, I misplaced the installation manual for the jets so I asked if they could send it to me and they emailed it all. I really appreciated that and I was very satisfied.

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    Reviewed Feb. 22, 2015

    I use it as a shower but my wife uses it as a tub. My wife isn't able to get in and out a regular tub or stand long enough to take a shower so Hydro Dimensions' walk-in tub works very well for her.

    The people who came to install it were very good. They explained everything and did a very good job installing it. There were a couple of things I wanted them to do for me and they complied with my wishes very well. Because I wanted to make a shower out of it they had to put up a shower riser and things that they might not do for all their customers.

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    Features

    Reviewed Feb. 21, 2015

    I really like my Hydro Dimensions walk-in bathtub. Back when I first bought it, I had a hard time understanding the system - how the water jets work. But I talked to their representative about it and he explained it to me. He did a good job telling me all about it actually. However right now, I've got the bathtub on the repair list as I have a problem with the drain - it doesn't close and seal, and the water runs out too fast! Their repair people are going to come this week and fix it.

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    Response from Hydro Dimensions

    Lulu,

    Please be sure to contact us direct if you have any questions or concerns in the future. Thank you very much again for your business!

    Hydro Dimensions support staff

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    Reviewed Feb. 20, 2015

    The people who put it in were very good. It was very quick and easy. The construction is superb. I have not found any fault with it at all. Everything is fine as advertised and we’re happy with it. We put a TV in there, too. My husband is on dialysis so whatever I can do to help make him feel better and more comfortable I have done and that’s certainly one of his high points. He’s completely happy.

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    Reviewed Feb. 18, 2015

    We’re getting old and we can’t get in a bathtub so we started looking into shower tubs and went through our contractor to get the bathroom remodeled. He came up with Hydro Dimensions and that suited our needs so we purchased it. Everything went well. They came in, installed it, and were very experienced but we had some concerns after it was all done and there’s not much we can do about it now. When they put the wall surround up, it’s really not very good... it's not user friendly. They got handles seven feet up and there are things you just can’t use and we question the strength of the bar to stand up with.

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    Reviewed Feb. 16, 2015

    We purchased a walk-in tub from Hydro Dimensions. We liked their presentation and the price so we went with them. They were very nice and because the other man that came out was part owner or had invented one of the components we felt very secure with them. The whole purchasing process took a lot of time but it wasn't difficult and we had a wonderful installation team that did some extra things for us with the same price.

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    Reviewed Feb. 14, 2015

    We've heard really good things about Hydro Dimensions, other than being made in the country and not being shipped out, that's why we bought their product. We actually did it through a third party and not through them but every communication we've had with Hydro Dimensions people has been amazing. They're a great company and the tub is awesome so I couldn't be happier. It would be nice if it had a few more jets on it but that's not their fault.

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    Installation & Setup

    Reviewed Feb. 12, 2015

    The contractor from the install company picked the Hydro tub for us. When they came out, they said, "This is the tub we installed. Here is the brochure on it. It costs you this much money. Here are the sizes that are available, the openings, what's going to fit," and that was that. They didn't come to me and say, "You have a choice between these four different tubs." But still the installation team was very efficient and on time. I did have an option to go see the actual tub but I didn't. When they gave me the dimensions of the tub, I thought it was big enough but it ended up not being big enough. My only suggestion to people is to actually go and physically see the tub they're getting. I did call them back because of one problem that I had with the tub finished spout. They came out and installed the new spout and cleaned up after themselves so I was really pleased.

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    Reviewed Feb. 10, 2015

    The retailer that sold the tub to us was very knowledgeable. Everything went real well. I'm most impressed with how they installed it. All the little details were done just right. The family loves it.

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    Hydro Dimensions Company Information

    Company Name:
    Hydro Dimensions
    Company Type:
    Private
    Year Founded:
    1993
    Address:
    27957 Diaz Road
    City:
    Temecula
    State/Province:
    CA
    Postal Code:
    92590
    Country:
    United States
    Fax:
    951-676-7292
    Website:
    hydrodimensions.com