Hydro Dimensions Reviews

I went online looking for walk-in bathtubs. Then this lady from Hydro Dimensions called me, and they came out and demonstrated. So, we went with it. They looked at the bathroom, they measured, and they did everything. They sat down and showed us pictures of what they had and told us what they would do. The rep seemed very knowledgeable about it. He answered all our questions and he was very nice. Installation took two days. It took three days to get the tub in from where it was coming from. They came on a Friday morning at 8 o'clock and they finished on Saturday. While it was outside, they filled it up with water and went through everything. We have all the special features of the tub. It has music and light. It has different colors. I have used it with the jets. It's very beneficial.

We called Hydro Dimensions and someone came up the next day or two and gave us an estimate. They did the measurements, set us a date, and they came on that day and put in the walk-in tub in one day. It was ideal. Our tub is white with bronze faucets and there is a shower. I love the walk-in tub. It's easily cleaned and it's easy to get in and out of. I've been very happy. We had a wonderful experience.

The installation was three days and it was quick and professional. I love the walk-in tub. It has massaging jets, bubbles, handheld shower, and a quick drain. When it drains, it's quick and it's quiet. It's very expensive, though.

The techs from Hydro Dimensions was great. It was the first time I'd ever seen a whole side of the house that had to be taken out to get the walk-in tub in. But they did. It took about three days. I like the whirlpool the best. But the bubbles seem to help my skin and legs. The only drawback I had is when we ordered the walk-in tub, I wanted to order an extra heater to make sure the water stayed warm. I wanted for the aromatherapy and the light. When the company split, all that got dropped. The owner of the old company took the money and did something with it. But Scott, the owner of the new company, knocked $1,000 off. He came in and paid for it himself so I would have this tub. I would highly recommend it. I bought it for me but my wife's in trouble with vein issues popping up in her legs. And since she's been using that tub, that's even got a lot better.

The Hydro Dimensions rep was good. He was really informative and funny too. We really liked him. The installers were professional and good. They knew their job well. They knew what the other one should be doing. They worked really well together. They finished in two days. I like the massage part of the tub.

Hydro Dimensions makes a great product. When we found the walk-in tub, we liked it, and everything was on the right side because I didn't want to step up against the wall that I couldn't get to. When the walk-in tub was shipped to us, it was packed nicely. It has some cool lighting. It goes underneath the faucets. And I could change different colors. It also has the jets and the blowers. If we turn the blower on, we get a lot of activity. They're adjustable. And I could put aromatic liquid into the thing. The tub works very good and we like it. It makes us sit there and relax more, because wait for it to fill up so we spend more time in there enjoying it. The drain time is excellent. I could watch the water go down. That's important, because we couldn't get out of it until we get the water out.

Since having the tub, it has improved my body pain. It's probably the best investment that I've made.

The experience with Hydro Dimensions was wonderful. The rep was very professional and the crew who did the installation were very good and worked straight through. They got it done in a day. The guy told us though that they would put the rod in for a shower curtain. But they did not. It's not that big a deal but that happened. My wife loves the jacuzzi. She can't get in by herself. So, I have to almost put her in there. But that's not a valid complaint about the jacuzzi. It's just her situation.

They did everything, and we didn't have to do anything, so that was a plus. We usually do everything, so it was nice for them to do everything. They even tore the wall up and cut it out so they could get the bathtub in, and then put it back exactly the way it was. The installers were two guys from Texas, and they were excellent workers. I have the lights in the tub, and then I have the heater after 20 minutes, which comes in handy because I'm usually in it for about three hours. It also has a blowout system. After you get out of it, it blows out the line so mold doesn't build up in there. It has a function of either air jets or water jets or both. Then you can take a shower or a bath. I always take a shower rinse off after my bath, so I like that concept also.

My bathtub has jets and, and it drains in two minutes, but it takes 17 minutes to fill up. I'm not used to my bathtub yet and I don't like the way it drains because I turn a knob to raise the drain cover up with a chain on it, and it won't stay up. I have to lift it out of the hole completely.

I'm very unhappy with Hydro Dimensions. The rep gave his presentation and told me how they would back the product up and have a lifetime warranty. If I had any trouble, they would be here to help me. The handle of the tub is too tight and it's rubbing against the tub. You can hardly get it closed and get it back open again. Also, they told me that the tub would fill within five minutes. But it takes 17 minutes to fill. But they started ghosting me. My granddaughter's husband has been working for weeks because I have $12,000 tied up and I need something. But they're ghosting him too. I have COPD and I have trouble breathing in a closed shower. I spent $12,000 and they won't even talk to me.

Zach, the rep, was very good and I was very impressed. He answered all my questions and was very helpful. My tub is 30 x 53. We got the air bubbles and we like it. They have a built-in bar on the side. It comes with another bar that you can use outside. It seems very safe to us. It seems to be a good tub and we're happy with it.

Alan from Hydro Dimensions is probably the best salesman I've ever met. He's a wonderful fellow. He straight up told the truth about everything and was willing to back up anything he told me. You also can't beat the two guys that came from Iowa to put the tub in. They were the kind of guys you could just leave in your house and go away and they'd be fine with it. Not having to step in the old tub is worth a lot. The only thing I have trouble with is opening and closing the door. My belly gets in the way. But I like how the tub looks.

They did a great job in the installation of our Hydro Dimensions. They were very efficient. It's nice, it's a small-sized tub. It's for my mother. However, they complained about the stopper for the tub quite a bit. We're short people, so we can't reach over in there, which means we've got to step into the tub and get around the door and make sure that we get that stopper in correctly.

The sales rep was great as well as the crew. The workers were very efficient. It took a little time to get the job started, because everything needed to be ordered and then brought in. But after they started the job, everything went quickly. We have our own private bathroom and that's the next one we're planning to redo and have done, but my daughter is the one who's been using the Hydro Dimensions tub and she loves it. She works in the medical office, so it's nice for her when she comes home when she's been on her feet all day long and is able to relax in the tub. She's very happy with it.

Hydro Dimensions is responsive to complaints and issues. I told them one part of the shower broke. They sent one, but it wasn't what I had before, so they sent back to me another one, the one that I had before. Also, the walk-in tub is good quality. I was having some issues, and using it helps.

A couple of people came out and Hydro Dimensions was the most reasonable and their product seemed equal to everyone else's. I went with the best deal. The installation crew was good. I had a little problem at the end. But other than that, it was okay. I was surprised how much water it takes. It kinda empties your water tank. So I'm not really crazy about using it. But other people in the family have loved it, and that's fine.

I'm waiting for a phone call because the tech got the hot and the cold attached to the wrong handle. He's supposed to call me to see when he can come by. I love the tub but I don't know if I got a good price or not. The tub has a built-in seat, and lots of jets. It has a shower attachment thing that I can use if I want to. I like it. It helps my back. The first time I used it, I did it later at night and I went straight to bed.

The rep from Hydro Dimensions did okay. The installation went good and my wife likes the tub well.

Our new walk-in bathtub from Hydro Dimensions is fabulous. It's got a heater. It's got the jets. We did have to put a seat in it, which is just to get some height and comfort on the butt. We put in a headrest because that's what we like. It's great.

The Hydro Dimensions sales guy came over and gave us a price. Then, it took three months for the thing to be brought. We bugged them several times, "When is it coming?" and we thought they never would tell us. They said they didn't know. We worried there for a while. Other than that, we had no problem. We like it, especially the fact that it has the whirlpool feature. We use the walk-in tub every day. However, we currently have a little problem. We're intending to call the guy who installed it to see if he could arrange to come out and see about replacing two of the little jets for the massage. One of them, invariably, pops out by the time I'm through with the whirlpool and I drain the water.

The process with Hydro Dimensions was very easy when I was going to purchase the tub. It has a shower that's mounted on the wall, and the walls are plastic. Then, it has the textured floor.

Our Harmony Tub has six water jets up the back then all the air jets on the floor and around the seat of the chair. It's next to the smallest size that Hydro Dimensions has that fits into our area, and we use it all the time as a shower. We can fill up the tub, and the water comes up to the seat. However, it doesn't totally cover those water jets, so we can't turn them on ‘cause it flies water all over the place when it just covers the bottom ones. They have to be all covered.

The Hydro Dimensions tub has a shower seat. It's a walk-in tub for old people. I love it. It wasn't hard to purchase but it took forever to get here. I had a construction crew put it in and everything went okay. They rebuilt my whole bathroom. I have done that many times so it wasn't our first time doing it. I had two full baths but to make more room and a bigger bath, I cut one bath in half and got rid of the shower and then pushed back the wall and made a nice bathroom for the walk-in bathtub.

Everybody I dealt with at the Hydro Dimensions dealer was great. I got the tub for my mother. It has water jets and air jets. You can stand up to take a shower or sit down and take a whirlpool.

The installers came early and had everything to set up the walk-in tub. The walk-in was smaller than the original tub, but they added shelves so there were no gaps between the wall and the tub itself. It was like a custom-made tub. There were three installers, and they were so wonderful in everything. They cleaned up all their work and picked up all their equipment. They even had to take out the trimming of the doorway, put new trimming in, and people wouldn’t even know it wasn't the original trim. The installers also had to take down part of the trim in the hallway, and they cut it so it matches.

I bought a tub at Lowe’s, then it was friends of mine that did the install and they did a good job. I haven’t used the tub enough, but I like that it helps with my aches and pains. I had a few problems though. Hydro Dimensions left out a lot in the package, then the drain broke. I talked to a guy named Joe in California and he was 100% on the ball. They sent me the new part right off, and I hadn't gotten it put in yet, but overall, I would recommend them to somebody else.

We bought our Hydro Dimensions walk-in tub directly from Lowe's, and there was an initial delay in getting it. It was supposed to be shipped to the store and it was delayed another month for some reason, but it turned out all right. The tub is a little over the head of a layman installing it and it took some time, but my husband got it installed just great. He's very handy building all kinds of things over the last 30 years, and he said the instructions were lacking. However, the company was very helpful when my husband had to call them about some questions, and there was one part they had to replace. Maybe he accidentally compromised it in installing it and they sent another part. The walk-in we got was one that had LED lights and all the bells and whistles of different air. It's very well-made, and I like all the jets and the luxury of the LED lights. It makes it a bit more luxurious.

Hydro Dimensions was a very good company to deal with. They sent a person here to sit down with us and go over everything. We then put a down payment, and they weren't supposed to come till the first week of July, but they were here a week and a half earlier. The men they had working were excellent, and everything was cleaned up afterwards each day that they were here. We can't say enough.

The gentleman that came in was a great salesman. He wasn't too pushy, and we weren't cornered into buying the tub, so we weren't resistant. We considered what he said and decided it was something we wanted. Installation was magnificent. It only took hours, and I've never seen such competent three young men. Even on their van, they said, “No stupid people allowed.” They were cocky, but they were good and funny. It makes me wonder why we can't get competency like that in everything. The world would be so fine.

Hydro Dimensions could have pushed the banner a little bit more for an in-line heater since I don’t have it. The size of my tub didn’t come with one. But the tub has the whirlpool and the air jets. I like the relaxation and I’m not up there in years yet, but I can foresee the safety. I’ve had two hip replacements and sooner or later, I’m gonna take a fall.

The gentleman who sold me the tub was very knowledgeable and friendly. The installation was fantastic. The guys were good at their work. I love the tub. My body feels better. I had back problems and I got neuropathy in my legs and the tub helps to circulate. I would recommend any and everybody to get one, especially at my age.

A man we know has done some remodeling for us before and he recommended Hydro Dimensions, and he ordered the tub for us. The rep did well on installing it. It's good to be able to sit in it but when I have arthritis, we have to wipe it out every time we use it, and it drips through the faucet. We have to keep a rag in there to stop that. I'm not happy about those two things.

The sales rep was nice. Three men came in for the installation and they were polite. They told me it was gonna take two days but they got it all in in a day. I haven't had the tub that long, but I am pleased with it. The only thing I don't like about it is it makes my water bill higher.

The girl that answers there at Hydro Dimensions was so nice. She tried her best. But carrying the tub down the hall, the installers knocked my thermostat on the floor, and it broke. I had to get a new one. That was 300. Terry, the guy that installed it, reimbursed me and I hope they reimbursed him. Also, the rep told me I had a 50-gallon water tank, but it ended up I only had a 40. I had to buy a new water tank. But it takes a while for the water to get hot. Also, the seal wasn't working real good. I had to keep my toes on the drain. Terry came back two or three months later and fixed it. But I’m happy with the tub and I'd recommend it. It's very nice. I love the colored lights.

We bought an American Standard walk-in bathtub from this company in Florida. Somewhere in the shuffle, because of supply problems, they substituted the Hydro Dimensions bathtub for the American Standard. We did not find out about that until it was installed and the guy handed me the manual on the way out after he installed it. We were a little upset about that. It was the first time that I called Hydro Dimensions and the customer service guy out there was great. He understood the problem and we eventually got it all worked out. Also, the people here had no idea what the heating element did so we called Hydro Dimensions and they emailed us the section for the heating manual. The Hydro people need to find somebody better to partner with down here in Florida.

It took me three months to decide on what tub would be the best and the model that I got beats them all, hands down. It has a low step-in which is the main feature. It also has all the other features that I wanted - the air and the jets. It has LED lights around the faucets, around the handles. It's a nice feature. I absolutely love the tub and if I would do it again, I would still get Hydro Dimensions. The gentleman was very helpful even recently when I had to communicate with him on a couple of things.

I like the tub. At first, we had trouble with the tub but they told me how to fix that. It takes 10 minutes to fill up, though. Also, they built a wall here and I wish it wasn't so high. I'm trying to get used to it because the other tub I had was deep, and this one's up higher. Another thing is I'm getting them back out because they messed up the floor. They didn't put a tarp down and got caulking all over the floor. Except for the floor, everything was good. They were nice.

At first, we thought the bathtub was pretty good until the first time we filled it up and tried it. Then the damn thing started leaking. I had to drain, cut it off, and call Hydro Dimensions and have them come back out. I asked them why didn’t they check all that stuff out before they put it in? They said, “Well, I don't know. They should have, but they didn't.” I had to get another technician to come out and check everything out. We had to fill it back up and go through the whole routine again. So, as far as the installation part of it, we thought it was good at first, but come to find out it wasn't.

Your installers are horrible. Leaf Home Safety is the worst company you can have as installers. Aug 2021 they installed tub but never hooked up electric. We called and no one would return our calls. 2 months later we hired our own electrician. When installing they damaged the walls, ceiling, scratched toilet seat cover all to heck, was new. When gluing pipes dropped glue on the vinyl floor in a pile of dirt and never cleaned up so now a permanent dirt pile on floor. They didn't reinstall toilet right so it rocked. I have what I call a rain gutter around my tub so any water that splashes up on tub runs around and ends on floor. Have to put towels around floor to soak up water. Their workers set up a time and never show. Had this happen several times. Supervisor said he would come out and look and fix gutter problem but didn't come and now no response from him. Feb 14th installed new toilet seat.

The installation of our Hydro Dimensions was all really good in an orderly manner. The tub is good. It uses a lot of water, it takes a while and I wasn't used to that. But it's all right. Everything's working great.

The tub is supposed to have the heated seat but the seat does not get hot at all, not even warm. The only way it gets warm is when the tub is filling up with water as we're sitting on it. Also, we had to spend money on a 50-gallon tank because my 40-gallon wouldn't keep it hot. Other than those, I like the tub because of the jets and the heated seat. My skin feels a little bit better after being in there and the bubble massage. It feels like it exfoliates the skin.

I like the price of Hydro Dimensions. It took a little longer to get the tub though. There was a mishap of some kind and then the tub that we got wasn't exactly what was promised. There were supposed to be sound and lights and more jets than there are. But I settled for it. I called the representative and he said that we actually got a better tub than what he was gonna give us. Because I wanted the microbubbles. So, he had to even pay money and didn't charge us anything more. He said the lights and sounds aren't really much anyway. I like the tub. I really wanted the microbubbles, so I'm happy with those anyway.

The first problem with the tub was a crack that was found just as Luxury Bath of Tampa Bay was installing it. I don’t know if the crack was a manufacturing defect, or if it happened in shipment. It did appear the outer glaze was sprayed in the crack making it look like a manufacturing defect. They took the tub back and took almost two months to fix it. When they did reinstall the tub, there were leaks in the drain line causing the tub to fail the final inspection.

The sales rep of Hydro Dimensions was a nice guy. He told us everything about the tub. He didn't lie about anything. The installation went well. They came in and got the job done. They missed the piece for the shower that goes up the wall for the showerhead. They had to come back and put that up. But they did well. So far, the tub has been wonderful.

I sent Hydro Dimensions a message online on Christmas Day, which was a Saturday, and that Sunday, I got a call. They wanted to make an appointment to see us. They came out within a couple of days and we got everything set up. They said they got everything in stock, so they can install it and the installers installed it in three days.

We're very happy with the walk-in tub from Hydro Dimensions. It keeps the water warm while you're in there. I've only used it a few times but I have not got any complaints on it. If there’s anything I don't like, it would be that it's not so high to fill it up with water. You have to go in there and sit for quite a while. It's small but that's the space they had to work with here. I'm pleased with it overall and I'm satisfied with it.

We had to get a tub that's kind of small and Hydro Dimensions has that smaller, narrower one. Also, the price was pretty good and the tub has the whirlpool and the air massager. They sold it through Lowe's and I happen to get a military discount through Lowe's, which helped. There was a problem with the shipping, but somebody found it in California and got it sent to us. We didn't have any trouble after that.

The quality of the tub is good and the circulating water feature is nice. But I've got a 40-gallon hot water tank and about a 50-gallon tank would've been better.

I had a good conversation with their rep when I called and it's a good product. It has a door on it and it has grab bars and seating. It's a great tub.

I can't stand up very good in the shower and now that I have the walk in tub, I can sit down and wash in it. Plus, it relaxes you. The tub is a little small for me but my wife enjoys it. She uses it more than I do.

Installation went very smoothly. The tub is is of the high quality that was mentioned when we purchased. It has lived up to all expectations that I had for it.

I was very impressed with the professionalism of their customer service reps. Also, the installers were very efficient. But I'm not enjoying my new bathtub because my water heater is not big enough. I live in a rental property and I have to get permission from the landlord to have a bigger water heater installed.

You’re supposed to put the water freshener in the receptacle on the side of the bathtub. But the brochure doesn't explain how often the air freshener beads have to be changed. Also, the tub has a draining mechanism. When you fill it up and it drains out, it should be accelerated and I really don't understand about the hydro part. When you sit down on the tub, you might want to put a cushion around the sides where your buttocks go. But the reps did a fairly good job. I had trouble with the electrical line going in there, and they solved that for me. It was a fairly good experience.

Cory installed our tub and I like it as well as the power of the pump. I like relaxing when I get in the tub. Hydro Dimensions is the best and I'd recommend them.

I had a Jacuzzi, which I had to step way over the tub, and it would be slippery in there and I have to keep a mat down. So, I feel safer in my tub. I enjoy my shower every morning and when I get in the spa later on, I will have that too. I'm satisfied with the work that was done and I enjoy my spa. But I have a problem with the people who worked for Hydro Dimensions and I would have my daughter call today. I am not happy about what happened but I love everything about the tub.

We started with this process on the 7th of July and I did not have a very good experience starting out with them. When the representative came and we signed the contract, I gave him a check for $3,400. He said someone would get in touch with us. For almost a month, no one did. It took forever for me to get anywhere with Hydro Dimensions. When I would call and leave a message, they would never return my call. So I finally called their headquarters in Ohio, and someone put me on to somebody. The rep told me that they had been trying to reach me but the number they had was different, and the name they gave me was nothing close to mine. So, that was enlightening.

Hydro Dimensions did a good job. They were here when they said they'd be here. It's a good tub and we like it. The floor is a little slippery though.

The tub is good and it has a wide open door so it's easy to get into. But it cost 18 grand and I need a shower curtain for it.

Unfortunately, when the Hydro Dimensions came, it had a crack in it and we had to turn it back. So this is why it was extended for so long. Then I waited another three weeks for it to come back and be right. But everybody seemed to do a good job. I also like that I can sit down and the water’s nice and hot. We bought a new water heater, an 80-gallon one now, so that will handle it. Before we only had 40 so I had to wait till the new water heater came.

The installation of our Hydro Dimensions was great. It took them four days. They were friendly, polite and professionals. The quality of the tub is excellent. I like the jets and I like where I can go in there and just soak with the Jets on me.

It's an awesome tub and the jets are off the chain. I like it and everybody should do it.

The installation of our Hydro Dimensions was a nightmare ‘cause they couldn't get it in because of my walls. But they got it in and it worked. The quality is good. We like it.

We like the Hydro Dimensions tub a lot. We like the shower that you can pull off so you can sit and wash your hair and soap. However, we made sure we turned off all the buttons for the spa and the jets. We were laying down on the bed and all of a sudden, we heard like someone’s using our bathtub. But no one was using the bathtub. It just went on all by itself. It was a little scary. I had to call because there was nothing mentioned in the instructions about what it’s gonna do. But the rep said, "It does that. It’s recycling." So, other than that, everything's good.

I liked the walk-in tub from Hydro Dimensions. But it took a long time for it to get here. It was supposed to be here in four weeks and it took twice that long. The water goes out quickly, which is a plus, but the fill takes quite a while. So, you're sitting in there and you're cold in the tub you're filling. I also don't like the bidet in there. I'm not really satisfied with it, but it's not bad.

My mom is enjoying the walk-in bath and we like it. The price made us decide on it. Hydro Dimensions did a great job during the installation. The gentlemen did it in a couple of days and cleaned up after themselves. We just had the bath itself, which was what my parents needed. It had easy access and it was easy for them to take a bath in. With the handles on there, it's great.

They're very expensive and I was not prepared for that. But they have an exceptional installer. He was a real mechanic and engineer. He knew what he was doing. He was a good planner. So he was a joy to work around. He did his job and did it well. We had to get a larger water heater for the tub, which was a little surprise. But that made the tub much better so that the water was hotter than the first time.

I couldn't find anybody where I lived to install a tub. I went online, found Hydro Dimensions, sent an email to them, and asked them if they could recommend somebody because Lowe's sells them but Lowe's wouldn't install them. They hooked me up with some construction company out of Atlanta. The only thing is that the construction company did not brace up the floor underneath like they were supposed to. It's starting to crack where it matches the lines up against the wall. I haven't reported anything yet because we've had it for four months and I don't want to have a constant flow of people going in and out repairing things. The last time they were here, they caulked it when it was empty. When water was put in, it sagged, and the caulking cracked. But we enjoy the tub. My wife gets lost in there. It's everything it’s supposed to be.

We haven’t gotten our tub completely installed yet. We just did the test run on it where they ran some water into it and turned on the jets to make sure that the electrician had done his part. We were impressed with how much air was flowing through it. We're waiting for the plumber to come back and finish it up. I needed to get back to him because he was supposed to schedule a person to come out and do fiberglass work. Then the electrician has to come back and finish up too when the plumber is done. Also, they were supposed to be sending someone to do a repair on the drain part of it, which they haven't called me back yet. I've just been so busy with a different remodel right now that that's been kind of put on the back burner. But with just doing the test run, we're going to enjoy our tub immensely.

The tub was delivered and my son and one of his employees did the installation. They put it in in one day and they hooked it up to the water lines the same day. But I had to take all the furniture out of my one room so that they could swing it. I like that I can get into the tub because I have arthritis in my knees. So, I can't bend my knees at all to get in and out of a tub. I keep the door open like the instructions say and I walk in, sit down and fill up. My only problem with it is you got to sit there naked waiting for the tub to fill up and then to empty out. This tub has a right drain, which is another thing that I like about it. Hydro Dimensions has got a great product. For anybody who is looking for a walk-in tub, It’s a great idea, especially if they know people or they have a plumber that can do the work for them and get it in.

The salesperson who came here was very good at selling things and the walk-in bathtub was affordable and it provided what we needed. But the installation is still not finished because when the guys tore out the other tub, they put the mud on after and it wasn’t done properly. So, I have to get somebody come in and re-mud it so that they can tile it. The walk-in tub is usable and the one time I got into it, I filled it up and the jets wouldn't work. You can't jump out and check things. So, when I got out of the tub, I looked in underneath. They showed me these two little reset buttons and one of the reset buttons had to be pushed. So, it tripped the breaker. I haven't used it enough to say that it's going to do that again. Hydro Dimensions probably ruined their opportunity to sell a lot more tubs in this community by not doing it right the first time.

The guys were good on their installation of the tub. They had to replace the door, which I took down and redid myself, but the tub itself is a sales point. It’s got a shower, which we were looking for. Although we knew it wouldn't add to the value of the house, with our age and coming down with different problems, stepping into the tub, getting up and out, the walk-in tub was ready for us. But people should consider that the walk-in tub takes a lot of water and you can't sell the place to somebody with a couple of small kids.

The website of Hydro Dimensions was extremely well-developed from the standpoint of therapy. And after speaking with them, I got the feeling that they were a family business and responsive to my questions, intelligent, and I liked doing business with them. The lead time was a month or two until they could get it into production and then they were very accurate with respect to telling me when it would be delivered. I like the tub. It has jets for everything that I wanted it to have jets for. Maximum number for the ability to put your hands in front of it, as much of your body as you could reasonably immerse in a tub. From shoulders to feet to hands, it works. It's very nice.

Jennifer really sold me. She told me about how great the tub would be because I have arthritis in a bunch of places. Sometimes I just take a bath with it. When I used the jets, I saw that it was leaking. Chris came back out Friday. When he left, he said it seemed okay. I'm going to use the jets this evening and see how it goes. I love the tub. I just hate I can’t stretch out. My toes are not right on top of the jets. I recommend that they give a little more length to the tub.

The installers did good but we had to call them back because part of the tub doesn’t work. We were told it had a heated seat but the seat doesn't heat. It’s way up on the back of the thing that heats a little bit. Also, the sprayer didn't work. We called Hydro Dimensions four times and somebody finally came out to fix it so, it got installed. It's a nice tub but it's not as great. The tub takes a good 15 minutes to fill and if the seat heated where you could sit and not freeze while the tub is filling, it would be an advantage. But once you're in it, it's okay.

For what we ordered, the tub was exactly what we wanted. It went in fairly easy and the only thing I couldn't figure out is that curtain. It's got two rods that I had no idea where they go. No instructions came with it and I had to wing it. But certainly, they go somewhere. I'll have to figure it out but it would have been nice to get instructions with that curtain. I brought the tub in the house and set it in where it was going to go and I went according to the instructions as far as setting it in and the floor it needs, and the leveling. I took a Jacuzzi tub out to put this in and it had the wiring there already. I got everything ready and I had the plumber set it. He did all the plumbing and most of the installation of the tub itself. I had to put walls on both ends of it because of the way my existing bathroom was built. So, I had a carpenter come in and build the walls around it, and he put tile around the plumbing.

The people were very good at installing. But it took quite a long time to come from the day that we put in the order. It was going to be four to six weeks, and it turned out to be about two months. Then when stepping in on the floor, I would have had some sand on my foot and then it’s scuffed. I wish that wasn't there, but I'm not expecting somebody to take a whole tub out and do anything about it. Also, I really wanted the jets to go against the top part of my back, and it's too low. But I like that the tub is easy to get into. I'm trying to learn how to use it.

I like that the tub is a bathtub I can walk into. Also, the quality is fine. It's just as advertised and as expected.

The tub has only been used once and we had problems with it. The first time we used it, we could not get the drain plug to rise up to discharge the water. We had to climb out of the tub and empty water out of it by hand and before, the plug would open. I've told a builder about it and he came in and did some adjustments, but we have not used it since he adjusted it.

The Hydro Dimensions tub seems to be of good quality and the installer was very good.

The tub is very nice and it's good quality. I enjoy the hydro tub but I am having a little issue with the button sticking. It happened once prior and then, the last time I used it, it was where I had to push and push to get it to start and stop. I'm gonna have to call Hydro Dimensions about it.

I was browsing on Lowe's website and found a tub I kinda liked. There was a number I could call and got ahold of someone that was extremely helpful because I'm a larger individual, and some of the tubs seemed rather small in their dimension. I ended up purchasing. I have a contractor that used Ferguson. We went there. After a little discussion, and then playing on the computer, they found out they could order it for me. I paid for it in October. It arrived in my home in January. Of course, there's a little more remodeling to do, so it's been in my home for about three weeks. The quick drain is extremely helpful. I'm very pleased with my purchase.

I had the kids check into walk-in tubs, because I still have back-end problems and my knee. I thought it might be a solution for therapy, to be able to get in there with jets on and to help circulation around my knee. The gentleman that installed it was very thoughtful because he had to chip all that out of there to get to it. He was a very nice worker and he explained to me when I would ask him things and I was very happy with him.

The process with Hydro Dimensions was very challenging for my husband and I. He is 77 and I'm 73. It all started in December when we met with the sales people and they told us what this was going to be like. The man came out and measured, and said they could do all this and they got to put another box up. It all sounded fine and it would be done in three days. This was February 15th that they started and today is April. One person showed up for the installation and he was way over his head. He ran into problems with trying to figure out how to run the electrical. The bathroom it was going in is up on the second floor and the job was way too much for one person who was not an electrician. He was not a plumber but he was okay at demoing out the old bathtub and putting in the new bathtub. As a result of that, a lot of things got hung up. He even shared with us that he told Hydro Dimensions that he could just do the first level.

I clicked on Hydro Dimensions and put my information in, and then someone called me. They set up an appointment and came out, and talked to me about the tub. I've been taking showers forever, which made me go ahead and decide to do it. I have arthritis in my knees. So if I get down on my knees, I can't get up, so I haven't been able to take a bath. It took them two days to install. They had to come back the next day to finish up. I like the jets coming out of the tub. I would love to be able to stretch my legs straight out when I'm sitting. You're sitting so if you can move your legs out a bit, but I can't move them out all the way because it's too short. But that's the only thing that I don't like. The tub is helping a lot. I haven't had too many aches and pains lately.

Otto, Hydro Dimensions' in-home rep, was very nice. He has been in for a long time. He was an older guy and he's very knowledgeable. Hydro sent one guy and installed the tub. I got the best worker ever. But if I was him, I would have wanted extra help. But he knew what he was doing, so he did that and he got it done. He told us all about the tub. We used it and everything works. I like the shower, and the jets are all nice. It feels good when you're in it. It could use a bigger place to stand in there. But if you want a good shower, you get a walk-in shower. The tub is good enough.

Lowe's carried this brand and I liked all the features that it was saying that it had. We have some friends that are carpenters and they installed it. It took about two weeks to do everything. They had to take the old tub out and the door off and the frame because of the size. My mother had a walk-in tub years ago and every time she took a bath, water would get on the floor. When the jets were on and when it was bubbling, it would get on the floor too. But this one is a little bit taller than hers was, and it's great. Not a drop of water on the floor. The instructions to use the tub and then take a shower, I do it the other way around. That way, I can just take it easy. Now I'm having trouble with the aroma beads. I tried to call the number on my papers and I couldn't get through. I ordered some online, and they were in too big of a net thing. Then when I turned it on, it just flew up in the air. I need to order some. But I’m very pleased. People should get this.

I had some bad experiences with other companies in the past, and I wanted a manufacturer that was local to California. I went with Hydro Dimensions. The person I initially spoke with was very patient. I went to their showroom. He showed me different models, and we picked the one that was best suited for my bathroom because my bathroom was already tiled. I had to get something that could fit flush up against the wall. It was a good experience. It was pretty smooth-going from the ordering to the delivery.

I have a wife now on hospice and she's in the home. We thought that Hydro Dimensions would be the easiest way to give her a shower and she could actually use the jets. As far as why we went with their company was that it was cost. Most everything through the installation process went very well. They've told me what I needed to do. I've done that three different occasions now.

We made a phone call and some gal came out to our house. Overall, I enjoy the tub. But if I did more research, I might have picked something else. The tub is narrow. It would be better if it was a little wider. And they had to use one that had a door that swings in. I don't care for that. It's hard to get in and out with that door in the middle.

The installers did a one day installation and did a very good job. They knew what they were doing and they cleaned up any mess they made. However, my wife doesn't think that their demonstration is too much to be proud of because everything went so fast. She didn't understand what the heck was going on, and I have a hearing problem. We're a little frustrated at the moment and my wife is not as happy as she would be. We’re of the opinion that we need a 50-gallon water tank because it doesn't have enough hot water. My wife thinks that the water has to be a certain level over the water jet on the back before we activate it. One day, we did it anyway and there was water shooting all over the place. Apart from that, the quality’s very good on our Hydro Dimensions tub. My says she wife likes it a lot more when she can actually use it. So far, she hasn't used it, except to take a bath in.

I enjoy my Hydro Dimensions walk-in bathtub. I don't use it that often because I usually take a shower. But every now and then, I feel like getting a nice, warm bath. I use the bathtub maybe every other week. I'm very happy with it.

The Hydro Dimensions rep gave me a good price and it was cheaper than the other ones. He was nice. Scheduling took almost four months, but it was due to the ordering. Apart from that, I love my walk-in bathtub. I can get in and out of it without falling.

I wanted a walk-in tub. I made my connections and I did all of my research online with the Hydro Dimensions representative on the phone. After I felt comfortable with that, I just told my personal plumber that's what I wanted. He followed through to make the purchase for me. I like the jets and that's my favorite part. The quality seems great. I got it because it was meant to help my husband who's older to get in and bathe.

I called Hydro Dimensions and they set up an appointment. The representatives came out to my house and talked. They were very informative, professional, and congenial. The installation was a challenge, but they did what they had to do. We had to sift through the noise and the dust and it was more than a 12-hour, two-person task and that's just the way it had to be. Then I had to call them about four days after the installation when I saw a brown spot in my ceiling underneath where the area was. They came and checked it out and didn't find anything wrong. We assumed that it must have been some water that dripped from the installation test, like ran down a foot or so and didn't come through for me to see it until a few days had gone by. It hasn't reoccurred yet.

We had some problems with the drain of our walk-in bathtub from Hydro Dimensions. But we might have that cleared up. I called the guy that installed it, and he never called me back. So, I wasn't happy about that. I called last week when it broke. I didn't know if he was on vacation or he was sick or if they don't do any service work after they put it in, but I called him and told him what our problem was. He didn’t answer the phone, so I left a message, and he never got back to me. I like him. When I talked to him, he was a good guy. But I was kind of shocked that he didn’t call me back when I had the problem.

I like my walk-in tub from Hydro Dimensions except a lot of times, when I drain the tub, there's like sand at the bottom. But up until today, it's happened about almost every time. Sometimes, I go in there and sit in the tub and wash my hair. That works out really well. I just kind of lean over and it's an easy way for me to get my hair washed as well as taking a bath. I was in a hurry today so I didn’t linger in there. It's really handy for me to wash my hair there. I have back problems and sitting in there, the warmth really does help me. I wash my hair in the morning, but sometimes in the evening, I'll go in there and just relax and let the bubbles and the air kind of flow. I enjoy that very much. I haven't been able to take a bath for four years because when I had my knee replaced, I wasn't able to get out of a regular bathtub because you have to flip over on your knee to get out. I couldn't do that. But now, I can.

The salespersons made a comment about the type of tub that Hydro Dimensions have. I thought it'll fit my health condition. The purchase went pretty good.

The installers were very nice, personable, and professional. They did the job quickly too. The one thing we've been disappointed in is that we were told at the sales meeting that a 50-gallon water tank would be sufficient for the tub. However, it doesn’t fill up all the way before we run out of hot water. My wife was really unhappy.

The support person I spoke with was readily able to describe the power requirements for my unit. My call was answered quickly and fully. The installer hired by HarmonyWalkInTubs installed only one GFCI outlet and did not ground the control box. These requirements are described in the Hydro Dimensions EAS Dual installation & Operating Instructions, which the installer did leave with me.

The process in purchasing the tub from Hydro Dimensions took longer than it was supposed to but after what's said and done, we got it in. We’ve been using it. So, we’re satisfied. I enjoy the jets and if I have sore muscles and back stuff, it comes in handy.

I liked the warranty with Hydro Dimensions, which is extensive. We moved here a year ago and I moved from a 6-foot bathtub, and my husband promised jets and everything, so that was one of the things I left behind. I'm enjoying the bathtub although my hubby does not because he thought it was more of a shower thing. But it’s okay. I’m gonna put a shower in the other little bathroom and that’ll make him happy.

The sales rep was very helpful. The installation went pretty good. When the waterline is not close to the top, the upper jet will not fire. We thought it was a problem but it turned out, it's not. It's just part of the design.

The Hydro Dimensions equipment is wonderful. We have been using it and it meets our expectations. And the service that we received installing it was great.

I'm not too happy with the Hydro Dimensions tub. But my son likes it better than I do. He can go in and take a bath and he doesn't seem to mind it. But I wouldn't recommend one to anybody. If I had to do it over again, I wouldn't get it. When you get 84 years old, it's hard to get used to one of those. I still have to call my son once in a while to come in and do something for me when I'm in there.

The presentation that Hydro Dimensions did was really good. I went with them because of their guarantee and the price. I purchased it in October and they came in the last week of November. The installers were really good. They picked up after themselves and they were really polite. The experience was awesome and I was happy when I finally got it. The jets are awesome too. I got the walk-in tub so I could stay in my home till I'm old. So I'd advise people to do it too as soon as they can.

I'm a contractor and we had a customer that found Hydro Dimensions. It had several features that she liked, including the jets. She has back problems and she wanted that tub, so that's what we ended up with. I purchased the tub. They shipped it right to the shop and we unloaded it, took it to our customer's house and installed it in a basement. It seems to be fine. Hydro Dimensions seem to have nice people too. There was a little problem with a leak and they corrected it immediately. They called us back and they sent us a part out that we needed to fix the small leak. It wasn't anything complicated. It worked out fine for us.

Our tub from Hydro Dimensions has air and pump and a low entrance threshold. We went to a sub-dealer and then the guy came out to our house and measured before we got our tub. He could have been a little more truthful though. He told me my 53-gallon water heater would work with this thing but it doesn't. It can't get enough hot water. He looked at it when he went at the electrical and said it's big enough. But it isn't. It'd be nice if I’m able to use it. Also, the installer didn't follow the rules either. According to the installation manual, it says it's supposed to have two 15 amp circuits to the two pumps. He just capped off of a bedroom circuit next door and put both pumps on that existing 15 amp circuit, which I don't think is right.

I started looking into bathtub builders and about two weeks later, I got an advertisement inviting me that was going to show me these tubs and Hydro Dimensions then installed them. They're still working with me 'cause Ithe guy would have to come back and put in a different switch because it kept blowing the breaker thing. The jets worked great. Overall, I'm glad I got it.

The rep from Hydro Dimensions came to the house and my wife decided we needed the walk-in bathtub. It's got a shower and a sit-down bathtub. It makes it a lot easier to take a bath.

I like the quality, the way the door was designed, the space, and the safety bars of Hydro Dimensions. The installation was a little tricky because I have a very small bathroom and I have a very old house, and there was no subfloor underneath the original tub. But I warned the people about that. With the house being so old, they had to do a lot of additional plumbing stuff. It was quite complicated for them. I was very proud of them because they did a really good job despite all the problems that I pre-told them they were gonna run into. They had a lot of patience.

We're getting older and it's hard to get in and out of the regular bathtub. Hydro Dimensions works with Rolox and I've been dealing with Rolox. I like them. The installation took a day and a half and I was very pleased with what they did. They cleaned up after themselves. It just takes an awful lot of water and takes time to fill up, but my wife really likes it. She uses it quite regularly.

We got a soaker tub with grab bars and the seating from Hydro Dimensions because they are local and they have the lifetime guarantee, as long as we lived here in the house. It makes it easier for my mom to get in and out of the tub. The installers were in and out. They cleaned up real well. The service and the product were good.

My wife use it. She loves it and she's very happy. It's a great experience.

I was looking at walk-in tubs and there happened to be one of the two that I've selected to have someone come and tell me what was going on, which was how I found Hydro Dimensions. The tub is convenient. I bought it for my mom, who is a dementia patient, and it’s great. It's nice for her to be able to step into it because she was afraid to step over into a tub.

We thought it might be a good idea to get the walk-in tub for my grandmother. We just went for Hydro Dimensions. The contractors and the reps were friendly, and our interactions were kind of peaceful and really easy-going. They were more on the safe side, too. There was none of this, “This is what you need to get” or “You need to get that because of this.” It was the safety that was their concern. The tub has the jets and the lights. Its quality is amazing.

Installer did a sloppy job (see photos). Installer was a bully when I told him I couldn't sign completion sheet. Installer did not show me how to use it. Still do not know how. The abbreviated instructions -- not very helpful! Waste of a lot of money!

The salesman and the price were excellent and the installation was wonderful. What stands out is that one guy coordinated everything, got it done, did the quality assurance, and constantly got input from us. They couldn't have been better.

Dale, the guy from Hydro Dimensions with whom I worked with was really nice. He was an honest and straightforward fellow. Everything went smoothly during installation.

My mother is elder and she has a hard time getting in and out of the regular tub. She was kind of afraid she would slip and fall. She had a bad experience so we got a walk-in bath from Hydro Dimensions. We had a great experience with the guys. They were very nice and polite. They came back the next day 'cause it started raining but I don't have any complaints. Everything went real well. We're loving the tub. We have the built-in shower seat and grab bars which she likes the most. She doesn't have to worry about stepping over anything. She can just step in easily and sit down. We also have the jets.

We had been talking about getting a walk-in with our son and daughter-in-law who live over in Harker Heights and we found Hydro Dimensions. The guy in Pearland called and we chatted for a while and then we agreed that he would come by and talk about it. I then went ahead and signed up for it. The crew that came was very experienced and I checked their temperature every day. When the tub first came, the guy hooked it up and ran everything outside. There was a piece of cardboard under, so that if there was a leak of any type, he could fix it before them bringing it in the house. That worked out good and there weren't any leaks.

My wife and I are getting up there in age. We figured Hydro Dimensions might help a bit. The installation went good, except the techs forgot to kick on a particular circuit breaker, a GFI where we didn't have that massage therapy on it. So, a guy had to come out here because nothing was working. He checked to see what the problem was and it was just they forgot to plug it in. Everything else is working pretty good so far. The tub has a built-in seat and grab bars. Also, I like the jets.

My wife's arthritis has gotten to the point that she can’t get in and out of the tub anymore. When her knees swell up, she has difficulty walking. We used to exercise at our community center’s pool by walking there in the water. But that has been closed for the last four months, so the Hydro Dimensions tub is a way to improve circulation and get things flowing there. We're feeling better about it. It is relaxing as well and it’s actually having some benefits.

Because I've dealt as a caregiver for people before, I figured as we get older a walk-in tub would be nice. The contractor had somebody that she was working with, and then they had the coronavirus and they closed their doors. So, she ordered the tub directly from Hydro Dimensions. We've just had problems with our contractor. They finally got the right person to install the shower rod rails. The contractor delayed ordering it. And then she held it over our head to sign an indemnity before they installed it. So, they had it for a week before we ever got it delivered. And then, they had to put the walls up. It's now completely installed, after they had received it over a month later.

We’re getting older and I researched Hydro Dimensions on the internet. I liked their tub and it has been a great investment. My husband has a lot of back problems so he gets in there and the jets help relax it. I recently tore my rotator cuff getting out of a bathtub, so we got that for safety also. My husband and son put it in and the instructions were not very clear. He’s an electrician so it was a difficult installation but they finally figured it out and got it in. That took about a week and a half. Everything works great.

We set up an appointment and we thought Hydro Dimensions appeared to be a good product. We got their tub that has all kinds of deals that move the water around. It also has a larger plumbing deal so that it would fill up and empty sooner. It has color features where you can have a different color of water if you want it. There are grab bars too as well as a showerhead and a place to sit down to take a bath or to use the spa. This particular tub is pretty much what the gentleman that called on us thought would be better and we like those features. The tub did not take long to get it installed. It only took a couple of days to do it so everything went smoothly. Our tub is a good product and we've enjoyed it. It has worked fine.

Our experience with Hydro Dimensions is okay. I would never ever go with Safe Step again. I had problems after their warranty ran out. I happened to go to the car show that was at the convention center, and Hydro Dimensions was set up, and I started looking. Then the representatives came out and I said, “Okay, let’s go.” Then the guys that came out to put it in were really nice. The one didn’t talk too much, but the other one was informative. He let me know what he was doing and why he was doing it. I was happy. But the only thing I’m not happy with, it’s not wide enough. It needs to be four inches wider. But other than that, I like it. It’s working properly. It feels good. I have lower back problems and I’m constantly working in the yard, picking up stuff and bending over. When I’m done, I get in that tub, I run the water and I turn the jets on. I could almost go to sleep. It helps with the pain in my back and the stress on my leg. I love that tub.

I went to Ames Plumb Supply and they said they only deal with Hydro Dimensions. They gave me a brochure. I got on their website. I narrowed it down to two models that I like and it was history. They ordered it and it came. I needed an electrician to put a little more power in that bathroom so we did the electrical, the plumbers installed it, drywall came. I just got Ames Tiles, put the tiling around it and it's wonderful. We love getting in, getting out, getting the Jacuzzi jets going and just the whole experience with our Hydro Dimensions tub.

Tub installed end of Oct. Worked twice. Been calling customer service repeatedly. Made payments faithfully but no more until tub works! I don't even get calls back from anyone. Right now I'd be happy if someone would come take this worthless tub out of my house and give me my money back.

Hydro Dimensions were the first ones that I hit. I’m getting used to the jets and I just keep on pressing all these buttons to see what goes where. It's much safer to get in. The only thing I’ve noticed is that to keep the water warm, I have to have the jets going. I’ve seen other ones that have the heater for the hot water. But I am waiting for a bigger water heater because my water only comes out to about the seat. Once I get it, I will be in like Flynn.

My wife saw something about Hydro Dimensions and she had them come out to talk to us about it. The guy we talked to was friendly and he answered any kind of questions we had. We felt like we would’ve sent and put these kids through college with the price of it all, but so far, I love the tub. You’re supposed to use a boat wax on it and we got that when we went shopping. Then waxing the bathtub was my Sunday chore last weekend. Other than that, I was telling one of the guys in my group about the tub. I took pictures and showed them to him and his wife. Also, I’ve been taking a shower in it and I like the showerhead that we had to buy separately. We also have that slide and I like the way that operates. It dumps water right on you and it’s really good. Plus, I like how fast that tub fills up and how fast it empties.

I was run over a year ago and my left leg is never gonna be the same although I did not lose it. We talked to our plumber that we use for all of our jobs and he suggested we went down Hydro Dimensions. It was 10 times better and easier for me to get in and out of than the other ones and I have to situate myself because my leg doesn’t necessarily wanna go where it’s supposed to. It’s wonderful, comfortable, and I love it. It makes the bathroom look classier.

I've been encountering physical problems and disabilities lately and I thought getting Hydro Dimensions would be a good thing. The installers were quite professional and pleasant. I wish I got a bit more features as far as the heating. I have to invest in a larger hot water tank. The tub is a lot deeper than I really thought it would be so it takes a bit more water to get filled up before I can start using the jets. I use the therapy of the tub and I like the deep bathing. It covers more parts of my body. Also, I could not lift my legs and the walk-in was great.

I needed a walk-in tub and when a solicitor from Hydro Dimensions called, I was in a good mood and talked to him. I made an appointment with some guy that works out of Iowa and got one installed here. However, the salesman just glossed over that we needed at least a 60-gallon water heater or an on-demand heater. He asked what size of water tank we had and I said 40 gallons. Then he said, “Well, okay. Bye.” He should have told us upfront that a 40-gallon heater isn't gonna do it. He knows about the bathtub. It has air jets and water jets. The water jets are too high for the amount of water that you can get in there before the water goes cold. We can use the water jets, but the water level is still about six inches lower than it should. Also, I have yet to even hear a "Hi, thank you for buying," from the company that put the tub in.

I’ve been seeing a lot of walk-in tubs but when someone called me up, it was the first time I ever heard of Hydro Dimensions. I asked them to come out and give me an estimate. I looked at it and I was sold. The rep was thorough in explaining it, except for one thing. He said the thing had a huge seat in it and I don’t see that. The installation went good although we had a little rough patch. It was something that happened in the neighborhood and it shook one of the installers but it wasn’t on them.

I was having a problem with my one knee. I could get in the tub fine, but I was having trouble getting out because my knee wouldn’t bend where I needed it to. Getting Hydro Dimensions was my next choice. The installers were very neat. However, I had a problem using it for the first time. There's an on/off switch and once the tub got full, I couldn't turn it off. And it doesn’t clearly say how to do it in the instructions. Fortunately, my daughter came down since it was the first time I was using it. She tried to shut it off, but it wasn’t working so she just kind of hit all over the place until it finally shut off. I had a gentleman come in and then he showed me how to do it. Also, I haven't gotten the jets to where I want them to be yet.

Jim did an excellent job of installation in a 100+ yr old home. He took great care not to damage my home and was great to work with. I thought the lines cleaned themselves but the book says I have to maintenance them each month. Oh well. Enjoying the tub anyways.

In 2015 I had both my hips replaced. I'm getting a little older now and my wife wanted to remodel the bathroom also, so we decided that point in time would be the time to look into that. The guy from Hydro Dimensions came around and said they randomly just go around and talk to people that are a certain age. That was the only time we actually looked into it and he was a good salesman. The installers were here two days, which was pretty good. If they would’ve got here earlier in the morning, they could’ve done the installation in a day.

I had a sunken tub put in the bathroom and it was very difficult for anybody to get in. I have some arthritis in my hips and so a walk-in tub was what I really needed. Hydro Dimensions was truthful, quick and very clean. The job they have done is beautiful. The tub has enough jets, and it is a little bit small. It is big enough for me, but it is not big enough for my husband to use. So, I wish I would’ve looked at that ahead of time. But he doesn’t care for Jacuzzi tubs, so that is okay. Their customer service as well as their installation team were both fine. It took them a whole day to install as they had a lot of demolition to do. Overall, they are great.

Hydro Dimensions called on the phone, and I have been thinking about getting a tub for quite a while. I don’t like to shower. I’d rather have a bath. My husband died recently and I had insurance money. So I went ahead and jumped in and said I would do it. The man that came over and talked to me about it was fine. I didn’t have any trouble with him. The day that the guys put it in, they were here right promptly when they said they would be. There were only two of them, but that was enough. Their problem was it was on a Friday, and they wanted to get done and get out of here. They really didn’t take time to go over stuff with me. So I was not happy about that in the long run.

I decided to get a walk-in bathtub for safety reasons and because I’m getting older, it’s getting harder to get in and out of a regular bath tub. I was looking for the hand rails, the seat and the jets. We purchased the tub from Hydro Dimensions through Lowe's and then, Doc’s Restorations installed it for us. It went well and since then, it has been working good. We’re happy with what we’ve got now but when we first purchased it, Lowe’s sold us what was supposed to be a floor model display. It didn’t have all the parts so we had everything set up to start installing it, but it took us another two weeks because we had to wait for another one to be shipped. Other than that, it has been great.

Our plumber first told us about Hydro's walk-in bath tubs and we decided to purchase because it helps in our needs. The plumber did his job and took a couple of days for installation. We live in the Midwest and we're in and out of the way place, so getting Hydro Dimensions worked for us. Our tub has handheld bars and we like using it. So, everything is fine.

I really enjoyed Hydro. My 95-year old mother-in-law’s involved with a government program for low-income people. And in the state of Colorado they offered us so many dollars to do something to upgrade the house. We chose to do a walk-in tub because my mother couldn’t bathe good. We picked Hydro Dimensions because we thought it was a better tub. Its got the jets with the built-in board drilled in the tub. Since we have the handheld shower, they can screw up or ease up to use like a regular shower. We also added a grip on the inside of the tub because my mother-in-law has trouble getting out of the tub. I had some good contractors do the work. We highly recommend Hydro Dimensions.

Hydro Dimensions showed me the most for the money. I got a walk-in bath tub and I like the easiness of getting in and out of it, the instructions, how to clean it, and everything was all fairly simple. But the floor is extremely slippery. I keep wanting to call them and tell them that I'm not happy with it. I've got so much crap going on and I haven't had time to bother with that. But I'm gonna call them sooner or later. I've had the tub for a while, but I've only used it a few times. I can handle it, but I got a 93-year old mother that uses it, and I gotta watch her. Other than that, the work was extremely well done when they put the tub in. They've done everything perfectly. Everything was redone, and what they took out, they put back in. It was an extremely well workmanship and installation. The tub is a terrific thing. The bubbles beat the hell out of you and wanna make you go to sleep when you get out.

We had the best experience possible. The two installers, Eric and Jose, installed the tub in two days, and we hardly knew they were there. They completed the install and were sure that we knew everything about the tub before leaving. The tub itself is absolutely awesome. It is everything we ever hoped for.

When Hydro Dimensions finished putting in my walk-in bathtub, it was not exactly what I pictured which was a tad disappointing. I wanted it to be lower and to have more space. It's supposed to be a walk-in. I have arthritis and I have to step up, and steps are not good for me. But when I found out that their installers had built it up, it was too late to tell them they needed to put it down.

The rep was very nice, but when he left, he said we were supposed to get a suction cup so we could pull the panels out if we needed to. They never sent it. There are little panels there and you need to get out if you have to set something off in there. There should’ve been suction cups with it to pull the panels out. They don’t have a thing you can grab a hold of to pull them out. Still, he explained everything very nicely.

The guy who ordered the tub for me, Juan, wasn’t so nice, but the people who he hired to put it in were wonderful. While they were there the first day, my mother got sick so they were saying, “If you need to leave, we can come back. We understand.” And when they had to go somewhere to get a part, they let me know, “We’re gonna go get this part and we’ll be back in this amount of time.” They informed me of everything and I appreciated that.

Hydro Dimensions called and wanted to come out and visit with me. I had been looking at tubs for a long time but I couldn’t afford them. I was very happy to hear about the low door but when they put mine in, they had to put some wood underneath. So, it’s hard and they told me it would be, which is a problem, because I have problems with my legs. I’m still able to get out and in but this is a problem which they couldn’t fix. Also, they said that as the water rotated, the temperature would be kept at an even heat but it’s not doing that and it's important to me. I sit in there the full cycle, and sometimes, I sit in there the second cycle. I like that feature and I didn’t get that from any other tub.

The first guy said the bathroom was too small to fit the walk-in tub there. About a week later, this Hydro Dimensions company called. The guy took the time to measure it and came up with an estimate. He was a good salesman, and he didn’t just look at the space and say it’s too small. Then it was him and one other guy that came in and put it together, and it’s working fine. It took a day and a half to finish and they did a good job. I like the feature where the air comes out from it. I haven’t gotten to use it yet. Gloria had a lot of arthritis and it really helps.

I saw Hydro Dimensions walk-in bathtubs on display at Lowe's and thought, “As I’m aging, that’d be great. I would really like that.” I bought it and I love using it. It has the jets, the air blower, and the lights. I'd tell friends that if they were thinking about it, go for it. It’s a great thing, especially if you're getting older and it's getting harder to step over the thing to get into a regular tub.

My Hydro Dimensions bathtub makes my joints feel better. It has three grab bars, a shower, and a cushion on the seat.

The dealer that I went to said he used Hydro Dimensions all the time. He said that they were good. So I had my walk-in bathtub done through them. I have a heater on a seat and have grab bars. Then, I have jets and bubbles. But I’m mad about the tub afterwards because things went wrong with it. The handle wouldn’t work and you couldn’t lock it once it opened. It’s stuck halfway. Even a big and tall man couldn’t do it.

Some guys came by and showed us some of Hydro Dimensions' tubs. We got interested and we ended up purchasing from them. It was pretty easy, but I wish they had informed us more on the pros and cons of what we were getting because we have a bigger tub and they didn’t tell us that we should’ve had a bigger water heater. So, when I fill up the tub to take a bath, the rest of the house is getting cold water because it’s 50 gallons and we have a 60-gallon tank. We know that we got the quick seal or quick release, but I thought they were gonna put bigger water lines in and not just normal water lines to fill it. To empty it, we really like that because it only takes three minutes to empty. But it takes about 15 minutes to fill and when I’m filling the tub, we lose the water pressure throughout the house.

I heard about Hydro Dimensions on TV then I called them. Two salesmen come out to my house and talked to me about the tub. They did a great job and I got the one that has 10 jets and a showerhead. It's sorta expensive but I wanted it. I had to sign papers and I had to put a down a down payment on it. Then in five weeks, I got it in. I had a little chip in the back, where you lay your head back, and I thought for that price, it should be perfect. But they came right out and fixed it for me. So far, I love my walk-in tub! I have a diverticulitis and it makes my joints feel really good. It's really nice and I would recommend for people to have it. Hydro Dimensions is a very good company, too.

My wife uses the tub and it has everything it should have on it.

I’m disabled and I could not get in and out of the bathtub. It was just too hard for me. We looked at Safe Steps but it’s tacky-looking with too many bars hanging. My husband found out about Hydro Dimensions. We went with them and our bathroom looks really nice now. It has a built-in seat then we got a shower in there. We don’t have the heater, but that’s okay. I don’t stay in there that long. It fills pretty fast and I'm not in there that long when I empty it. I got COPD and emphysema and just in pretty bad shape. I don’t have any energy but it’s so much easier now. I just love it. I’m so glad we got it.

My daughter told me about walk-in tubs and she wanted me to look at them, and I did and I liked them. My Hydro Dimensions tub has the grab bars, the showerhead and the jets. Purchasing and installing went very well. I like my tub and I'd recommend it.

Hydro Dimensions doesn't sell direct. It was a third-party supplier so it was kind of a hard sell and a little bit unreasonable. I explained that I was remodeling and wanted to wait until I actually got to the bathroom part of the remodel. But since the dealer wouldn’t take no for an answer, my remodeling the bathroom started earlier than originally planned. The salesman told me that the team would come in and put the bathroom and all he was doing was taking measurements. He wanted to see where the electrical connections were at and where the water was running so he did all of that. I told him that I was still remodeling and I needed some information. He said that the team would take care of it and that they were gonna install a 30-Amp Circuit. He also said that they’ll handle all the wiring.

The American Aging Solutions people talked us into buying the tub from Hydro Dimensions. We don't have a problem with the tub but we weren’t too pleased with the people who installed it. The people never finished the floor and stuff very good. They just kinda plopped it in there and so, we’re a little bit leery about getting water splashed around. It makes a little bit of a mess. Also, we haven’t figured out the right soap to use yet. The last time I used it, the thing sudsed it up so bad, I thought it was gonna overflow, but it didn't.

Hydro Dimensions helped me get financing, and purchasing the tub was pretty easy. The installation was okay. It was a long day and there was some problems. We had to bring in another company to come and fix the problem. We've emailed the gentleman who sold the tub to me when I have any issues, and he takes care of calling American Aging. And then American Aging contacts the company. We've had the tub for less than six months, and we're having a different problem now so we're waiting on another part. The hinges on the door keeps falling off. When they're not on, then that means it leaks. But I like the fact that my Hydro Dimension tub has the shower too.

We had a company come in, and we tried to get to the price market. I needed a bariatric tub, and we got it. But the guy said it was exactly the same as the other tub that he was showing us, and now we got the tub from Hydro Dimensions and it’s a piece of junk. The controls don’t work. The lock-down handle is very hard to operate. My wife is disabled and she can hardly close it. It leaks. The control panel doesn’t work. I got stuck in it for over an hour because the thing wouldn’t shut off. I haven't had it in 30 days, and I’ve had three or four things go wrong with it. I’m on the verge of ripping it out and getting my money back.

Our tub from Hydro Dimensions has the features that I was interested in. It has a shower and a different water and air filtering system for a whirlpool-type effect. The tub sure feels good on the back and on the legs.

The Hydro Dimensions dealer was very nice. They answered all of our questions, and they’re very friendly. The tub that I got has a hand shower thing, which I really like. And I had two back surgeries, and the jets hit me right exactly in the right spot. I have a diagnosis of chronic pain. I get in the tub, and the jets and everything relax me and make my back quit hurting. I called Hydro Dimensions yesterday because I had a question, and they got me to the right person quickly, and they answered the question. Customer service is wonderful.

We had gone to the seminar and the two things I really liked about what the rep had to say was that Hydro Dimensions was built in the USA, and second is that because the lines dry out, there's hot water being held in the line so it doesn’t get slimy. We're in the part of Nebraska where we've had lot of flooding, and our roads have been really, extremely a non-negotiable-four-wheel-drive-only road. The day the rep came in, I tried to warn him and he managed to get here, but he realized that was really quite an undertaking. He managed to get out that day, but I think he thinks he just never wanna come back.

We’re not getting any younger and we didn’t have a bathtub ‘cause we had a walk-in shower. We went down to a seminar mainly because we were looking at lift chairs, but we were thinking about the tub, too. We were impressed with the way the Hydro Dimensions rep put it on and the stuff he was telling us, and the price was a whole lot better than what they advertised on TV. We haven’t been too happy since then. The guys that put the tub in did a very good job, but there’s one spot that needs to be corrected. We’re having a lot of trouble with the chair and they’ve been out here three times trying to get the parts to fix it. The company that they get the chairs from is in Missouri and they’re giving all kinds of trouble. We had this thing put in at the end of February and it worked for a week and a half, and it hasn’t worked since.

Hydro Dimensions seemed to be a very good tub and a little less expensive. Also, the sales rep seemed to be honest. I have all the features in the tub I got and though we haven't used it that much, it has been good.

We received a postcard in the mail offering a free dinner and a seminar in Hayward, Wisconsin. The seminar was for Hydro Dimensions and a stairlift. It took about a little over an hour and went very well. Adam, the gentleman who presented it, was very informative. He also talked during the meal, and then he set up appointments for anybody who wanted to have him come out and talk more, measure the bathroom, and see what was what. On the morning of the installation, the installation team was in our home for less than half of a day. They cleaned up their mess, showed to my husband how to run the new tub, and took the old tub with them. I also got the book for it. We got a Hydro Dimensions tub that has two speeds for the jets and it works very well. I can get in about 45 minutes, and then I feel like the prune. I sit in it more than my husband does. We've recommended Hydro Dimensions to several people and we’ve had some neighbors over to see it.

Our Hydro Dimensions tub has a handheld shower and the Air Jacuzzi. The model type was fit. It goes with this limited spacing that I had put it in. The cost was about right too. Demolition stuff would've been more expensive. My wife uses the tub and she doesn’t like the way the floor feels after it got wet and the soap water. She slipped in there and worse, she had to stand. But that was her only complaint. I’m also not too satisfied with it ‘cause one of the spacers came off on the door already. It’s a shim that goes in that keeps the door locked. It didn’t look like it had enough adhesive on the back to make it stick long enough. We gotta get it fixed. But other than that, I’m satisfied with it.

I heard about Hydro Dimensions from Bath Creations, however, I wasn’t real happy with their installation. They kept telling that the tub wouldn’t go in. They’d have to make my doorway 36 inches, and I said, “They got the door jamb go in well.” Eventually, the tub went in without making my door 36 inches. Other than that, I liked the particular model of Hydro Dimensions tub I got and it has jets.

I have prostheses in one leg and in another. I got hurt on the job. And so, I had the insurance company give me some consideration in getting a walk-in tub because I couldn't take my leg up to get in a regular tub. I had a Whirlpool but I couldn't get in. I saw the walk-in tub from Hydro Dimensions before. In fact, I was getting ready to get one myself. But then, I said, “Wait a minute. I’ve been working for these people for so long, I busted both my legs, so let’s see if they’ll do it.” Travelers Insurance decided to go ahead and get me a walk-in tub after talking to them for a year and a half.

The walk-in bathtub that I got from Hydro Dimensions has a seat and a capable shower. I was in the tub trying out the jets. I’m an 81-year-old woman, and I was stuck in the bathtub because the water wouldn’t go down till I open the door. I have a medical alert, so I pushed it, and I told them to call my daughter. My daughter didn’t answer the phone, so they called the EMTs, and they came. I couldn’t turn the drain handle. The EMTs tried to turn it, and they couldn’t turn it. It just made a noise like the motor was trying to go.

We had a very good experience with Hydro Dimensions. They sold us a walk-in tub that was designed the way we wanted it and at a price point that was better than most jetted tubs. The product’s value really solidified our decision to go with them. The interface we had with them was very good as well. Hydro Dimensions is local, being that we’re in Palm Springs and they are over in Temecula, so we were able to get a representative out here to discuss it and give us a quote. We had to go to the factory where they assemble the product, which to me was important because I wanted to see how it was put together and what the maintenance might be in the future if there need be. They do that assembly in Temecula, which is about 40 minutes from here.

My husband is laid up and he can't get in the shower anymore so I thought getting a walk-in bathtub would do his legs good to get massaged with hot water. We got the walk-in bathtub from Hydro Dimensions and it got the shower handle. The bathtub was put in by Bergman's of Fort Dodge and they did a fantastic job. We're very pleased with it. The quality of the product seems very good and my husband likes it. The first time he used the tub was not so good though because I didn't turn down the power on the jets. But last time, I turned it down, and he enjoyed it a lot.

I use the tub to bathe in all the time but I’ve never used the jets yet. That’s what I purchased the tub for though. I have fibromyalgia and I wanted to see if the jets would help with the pain in my body. But I’m having trouble with the jets. I have a 40-gallon hot water heater and it doesn’t have enough hot water to supply the tub. Although, the rep checked it, he didn’t say anything to me and I assumed that it would handle the tub but it doesn’t. The water stays hot until it gets to the first jets on the seat and then it turns cold. I can’t get clear up to the top jets. So consequently, I can’t run them. I should have either had a smaller tub or I’m gonna have to get a different hot water heater. So the tub is not beneficial for me until I figure out how I’m gonna do this and because I haven’t been able to use the jets in it yet, I’m a little dissatisfied with the tub.

I was impressed that my Hydro Dimensions tub was made at a boat factory. The boat factories were using fiberglass in making forms, and I thought that they had more integrity versus the weaker units that are out in the mass market. I believed that if somebody is putting risks into making a product and setting aside time to make a product, they can’t make those weak. And I believe in my own mind that there was a good structure before the fiberglass unit for the tub and shower. My tub doesn’t bend or give in when I’m in, and that’s what I expected.

I'm almost 70 and when I had both knees replaced and had my shoulder surgery, we have thought about walk-in bathtubs. I was still able to get in and out the old tub but I could not sit down in it. It has been over a year since I've sat down and I couldn’t get back out of it. We got a card from Hydro Dimensions through the mail saying that they were giving a dinner at one of the steakhouses to discuss a walk-in tub. So, we went there to hear the spiel on it. Adam was a very good spokesman. He was very intelligent, friendly and a nice guy who got our attention. What he said made sense and we felt comfortable talking to him. We liked their type of shower that they had in there rather than the big ugly things that a couple of the other places were putting up which looks awful.

Our Hydro Dimensions tub has hydro jets and air, and we went with this model because it fit in the bathroom. I had a fine experience purchasing the tub. The company met all the requirements that they advertised and expected.

We got an advertisement to have dinner in Iowa and hear about Hydro Dimensions. It was close and we were interested to find out about it, so it worked out well. The installation experience was wonderful. The installer was great. He was very intelligent and very personable. We really liked to have him around. The tub is wonderful for my back. It is nice, well-built, and comfortable. I need help standing up but it is easy to get in and out of for me. It works without any problem. We are really happy that we got the tub.

I was wanting to get a walk-in bathtub for my mom and I was checking them all out. I had three different people come out and Hydro Dimensions' was the cheapest one, so I got them. The representatives were very convincing and very upfront forward, but they didn’t say it as it actually turned out to be, so I’m not very happy with them. The tub has a heated seat and jets. They have the air and the hydro, but the tub wasn’t quite what I thought it would be when they told me about it.

I went to Hydro Dimensions' seminar. Because of my arthritis, I decided to look into walk-in tubs. I didn’t know anything about the tubs but Hydro Dimensions was good at explaining about them. Everything has a lifetime warranty. The process of purchasing the tub was easy and the people who sold it were very knowledgeable as well. Also, the installation went well. However, it took up a little while for the tub to be installed because the installer's wife got sick. He had to take off a few times there to go and take her to the hospital. Nevertheless, I would suggest to others that they should go to the seminars before purchasing a new tub or just going out and buying one.

I've had a couple of back operations and nothing seems to work. So, I thought sitting in a walk-in bathtub would be helpful. My wife purchased one from Hydro Dimensions. It has jets at the bottom and mid-back when you sit in the tub. We had a problem though because the woman that we bought it from didn’t tell us that the size that we bought would have to be brought in through a wall instead of through the house. It was too big to go in through the doorways of our house. I was a little upset about that because she didn’t tell us that before I bought it and had it delivered. And I didn’t think about the size of it not going through a door.

I have a lot of health issues and I'm not doing real good. I wanted a walk-in tub for years. My husband looked around and decided to go with Hydro Dimensions. We had some locals install it for us and it took about four or five days. They'd come in the morning and then they'd leave around 3:00 or 4:00. It works but I don't like the door too well. It opens in. I'm a good-sized woman and it's tight when I step in. If I was any bigger, I wouldn't be able to get in. But other than that, it's really a treasure. I love the hand shower which I use to clean up, for cleansing. I enjoy being able to take a bath again and the Hydro Dimensions tub helps me to soak my legs. I would recommend it to anybody because it is really enjoyable.

I ordered a tub through Hydro Dimensions. After I got it, the tub that was supposed to be installed wasn't installed. It was too small, the 44 x 24, and I can't sit in it. According to the salesman that came out here, he measured the tub and it was supposed to be a 48 x 28. I took it for granted when he measured it because he was gonna cut into my wall. I got an arch going over where my bathtub sits. He was gonna cut into that wall so we can get it in and I thought it was gonna be bigger than that. When the installer came in and brought the tub in here, I said that it ain't gonna work because the tub was too small. But he already had my tub busted out. He was gonna go to Willmar to get the parts but I told him to talk to the sales rep on that. I can't use it. It's too small for me. So, he's gonna come and take it out and give me my money back. I'm dissatisfied, overall.

When my mother was moving in, I had to get something because she's not doing too good. Since she couldn't lift her leg, I needed something so she would be able to take a bath. I got a tub from Hydro Dimensions and everything was great. Their sales rep was very nice and their installers who put it together explained what had to be done. Everything was done really well and the tub looks wonderful. Other than that, I got a plumber to make the water to come in quicker because I don’t like waiting for the tub to fill. But the tub is very good quality and when you’re in there once it’s filled, it’s great.

We bought Hydro Dimensions' walk-in tub through Lowe’s and it was of fine quality. But the installation was challenging because we have concrete floor. It would have been nice to have parts information with the tub and to have a little better operating instructions on how the switches work as well as a little more information on the aromatherapy. I could also use a little more information up front on some of the dimensions and putting it in myself. I had a couple of questions so I had to call their customer service and they were fair.

A friend of mine told me about Hydro Dimensions and we got a 32 x 60 which has a massage feature, air jets, a heated seat and a light. We've used it once and we like it.

My husband is getting older and it's hard for him to stand up in the shower so I got him a Hydro Dimensions walk-in tub. I purchased it through Lowe's but when I went there, they didn't really have many that would be beneficial for him. So they did the research to see which ones had the handicap door. They came up with this unit and then they had to order it. This tub has a wider door and a bigger seat. My husband is really big so we couldn't just get a little one. He wouldn't be able to fit in it. And so far, he loves the walk-in tub. He loves the hydro jets and the air jets. It keeps him warm and that's nice.

We went to a dinner meeting where the walk-in bathtub with Hydro Dimensions was explained to us. We were interested to have the hydrotherapy part of it in our own house, so we got the tub. The reps were very nice and we appreciated them. The installation went very well. The man that put it in did a very good job, and he was quick and helpful. We’ve had it a month or two, and it takes more time than just stepping in the shower quickly.

Hydro Dimensions' reps presented at a dinner and their tub sounded good. The only thing they forgot to mention was how much water capacity it has. I gotta find a different water heater because of that and I’m looking to find a continuous flow LP gas water heater. Also, the sales people ought to tell you how some specifications work. With the tub, you got the water flow on your back and it seems to clean you up without soap, only I can’t get enough water in it to cover the top. Other than that, everything seems to work so far and I’d recommend it.

I have MS so getting in and out of a bathtub was really crazy for me. So a walk-in one was the answer. Hydro Dimensions has a lifetime warranty and the dealer was really good. They told me straight up what the price was going to be and they actually stopped and thought about what our water tank could contain. They didn’t say that we couldn't do it and that we had to change our tank. They looked to see what they could fit to our tank. The tub also fit in really well. It just goes into the bathroom and it looks like it’s always been there. It is nice and I can now have a bath. I like the lights too. If you’re sitting there, you can turn all the other lights out and just indulge yourself in the bath. I also like the fact that it comes on 20 minutes later to blow out the air. That’s a good feature on it.

My daughter Susie looked into all of the different walk-in tubs and selected Hydro Dimensions. The reps were wonderful. They did an excellent job and I'm very pleased with my walk-in tub. I like the whirlpool with the jets and it makes me feel good.

The Hydro Dimensions walk-in bathtub is nicer than the others. I like better its features for the size, the heated water jets, and the number of jets. It also fits a large person so I chose this particular tub. The company was great to deal with but I happened to choose a very poor contractor. So, I had to go directly to the company and I've had excellent dealings with them. Joe was the best to deal with and he was fantastic. I'm liking the tub very well and it’s great for fibromyalgia in particular. I would recommend the tub very much especially if you have a large man in the family.

I looked at what Hydro Dimension's brochure said and it looked like a fair deal. I was trying to get information on a walk-in tub and I was contacted by a gentleman who represented them. He came over and gave us the spiel, and we signed up. Then, he disappeared and we wondered what was going on. I went online and I discovered that there had been some problems with the Consumer Affairs people and the company, and I'd given them half the money. When the customer makes the initial payment, there should be a follow-up so that the customer feels they haven't been left out or abandoned.

I got one presentation by someone from another company and when he told me the price, it was well out of the range. I’ve been looking and saw Hydro Dimensions in Northern Colorado, which was just a few miles away. They came with a price that was a couple thousand dollars lower. For my wife, getting over the height of the tub was a real challenge so the tub that we were looking for was the low entrance for my wife to be able to get into it.

I've done a lot of online research about walk-in tubs. Although my son he has mobility issues and really needed it, I was concerned who was gonna install it. It was important to me that the installer be somebody who was really familiar with doing this kind of an installation. I was referred to Dave from Walk-In Expert Tubs. He had done an installation for another person who was very happy with their tub. Dave said he had been doing a lot of different works for many years. He felt that Hydro Dimensions was the best. He and his partner came out and took care of everything in three days. He had gotten the permit that we needed, did the installation in three days, laid the tile floor, and removed all the debris from the demolition. I am really happy with the installation.