Hydro Dimensions
Hydro Dimensions
Overall Satisfaction Rating
4.67/5
  • 5 stars
    140
  • 4 stars
    18
  • 3 stars
    8
  • 2 stars
    2
  • 1 star
    4
Based on 172 reviews that contain star ratings
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Hydro Dimensions

ConsumerAffairs Accredited Brand

Maintain your independence and comfort with the assistance of a Hydro Dimensions Walk-In Bathtub. We are dedicated to providing high quality products and offering the best features that are tailored for you.

With bathtub safety and healing power as top priorities, our tubs offer piece of mind with grab bars for stability, door drains to prevent leaks and therapy options to suit your needs.

At Hydro Dimensions, we insist on providing top quality assurance with timely delivery of your product. We’re with you every step of the way.


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Last updated: Nov. 10, 2017

177 Hydro Dimensions Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: Sept. 9, 2016

The installer, the quote given, and the quality of the tub made us choose Hydro Dimensions. When we first signed up with them, I was under the impression that it was gonna happen a lot quicker than it did. Then they really dragged their feet at getting it installed and I was unhappy about that. They told us that it would be installed within 30 days but then they claimed that they never told me that. However, that's what I heard and it turned into a longer period than that and I wasn't real pleased.

We needed a tub that fit into the space so we could get it into the house and Hydro Dimensions had one of those. Also, my wife has some back problems and she wanted the features of the whirlpool for her back. The tub helps whenever she sits in it and we both take showers often. Occasionally, we use the whirlpool aspect of it and the heat on it. I like the tub real well and I’m not really in the shower more than I am in the tub because that's what I prefer. I am not a hundred percent happy with the design of the shower bar. Although, I like the adjustment of the height and the showerhead itself.

With the kind of money we paid for the tub, I felt that they could have put a lot more engineering into designing the showerhead and the arm that goes up and down so that I could lock it in place whenever I wanted to take a shower, instead of having it swing freely and not being able to control it necessarily, where the direction of the shower goes all the time. It has a tendency to wanna move on me when I'm in the shower and the least little bump and I knock it out of position. I got water spraying into the curtain or up against the wall where it's going to leak out around the edge of the shower curtain.

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Hydro Dimensions response

Mr Katchthaler,

I'm very sorry to hear that there was a delay in the process for you. We typically don't see that with our dealers but I will definitely look into that for you.

In regards to your adjustable slider issue; that shouldn't be doing that. There is an adjustment on the slider perch itself that the dealer can come out and do for you. Please give us a call at your earliest convenience so we can facilitate this for you.

Customer Service Team

1-888-818-7111

Verified Reviewer Verified Buyer
Original review: July 28, 2016

My husband and I love our walk-in tub from Hydro Dimensions. I've only been in it once because I had surgery right after that but I like the seat and it's got the jets. My purchasing experience was wonderful. I didn't have to leave out of my house to do it. We knew the contractor and the plumber. And so I said, "You try to find the same familiar one." We vaguely knew Hydro Dimensions and plumber knew what kind of plumbing handles and everything I had before and I love them. So it worked out really fine.

Hydro Dimensions response
Mrs. Topp,

Thank you very much for choosing Hydro Dimensions as your walk-in bathtub provider. We are happy to hear that you love your new tub. Please feel free to call us if you ever have any questions or concerns that we can assist you with!

Customer Service Team

(888) 818-7111

Verified Reviewer Verified Buyer
Original review: July 23, 2016

I got my Hydro Dimensions tub through Lowe’s and it's very nice. My experience with it has been very good and I am enjoying it. One thing though - they should have their name some place on the tub. I've looked all over the tub but there's no name on it.

Verified Reviewer Verified Buyer
Original review: July 22, 2016

I have arthritis in my lumbar, and I wanted a tub so bad. So I got a Hydro Dimensions bathtub, and I love it. It's very easy to get in and out of it. It has the whirlpool and the seat for my back and my feet. The dealer was nice to me and it took the installers two days to take out the old tub, put the new one in and hook up everything. It was an easy and pleasant experience.

Hydro Dimensions response
Mrs. Graham,

Thank you very much for choosing Hydro Dimensions as your walk-in bathtub provider. We are happy to hear that your new Hydro Dimensions tub is providing you with the therapy you needed for your back. Please feel free to call us if you ever have any questions or concerns that we can assist you with!

Customer Service Team

(888) 818-7111

Verified Reviewer Verified Buyer
Original review: July 20, 2016

The salesman from Hydro Dimension, Dale, was very friendly and accommodating. Our tub has jets and the floors are roughed up, so you don’t slip. When I do have an ache or a pain, it'll be wonderful though I haven't used it to its full capacity. It was leaking in the beginning but that got fixed. It's everything I expected it to be.

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Verified Reviewer Verified Buyer
Original review: July 13, 2016

We really enjoy our Hydro Dimensions bathtub. We bought it mainly for my 91-year-old mother-in-law because she has back problems, and it works out wonderful for her. It’s beautiful. I’m used to a regular shower and the tub came with a shower, so it’s a little crowded but nice and works fine. We got the tub from Stueder Contractors, and the people there did an excellent job. We haven’t really used the jets, which we weren’t going to get initially since my mother-in-law didn’t think she needed them, but my wife also got problems with her back so my mother-in-law said we might as well get it. So far, everybody’s happy with the tub.

Stueder gave us a brochure with different dimensions, we brought it home and measured the bathroom because it’s small. We then talked to one of their servicemen. We’ve been with Stueder for many years and we know the serviceman because he did a lot of work at our house. We told him what we wanted. They ordered it and told us how long it was going to be delivered, and it was here two weeks before they thought. They got right on it and were done in a couple of days. They were awesome.

Our tub helps us in a few ways. We live in Larned, Kansas, and it is half an hour away from Great Bend, which is the bigger town and where we bought our tub. My mother-in-law belongs to a health club where we've been taking her to so she can do some water exercises and at the same time take advantage of their walk-in showers there. A lot of times, my mother-in-law didn’t feel like going there but we feel that she needed the shower. She’s at the age wherein she doesn’t shower every day, but we want her to shower at least once a week. With our Hydro Dimensions tub, we still take her to the spa but don't always have to, so it's a lot easier. It helped us more than my mother-in-law because one way or the other, she was getting in the shower but we had to drive farther to go get her. It improved her quality of life and made it more convenient for us, too.

We didn’t do it because of an ulterior motive but it worked out that way, and it helped us. Also, in the winter months, it will be hard to get on the road. My wife was helping her in our old shower and for the tub, we had to step over it and get a chair for her to sit. My mother-in-law likes our Hydro Dimensions tub. It’s better than the spa because it’s clean and our own. The tub is really classy looking, and I like that the finish on it looks sharps. We’re very satisfied so far, and really happy with the price. It was very cost effective for us.

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Verified Reviewer Verified Buyer
Original review: July 12, 2016

We liked the way the Hydro Dimensions reps talked and their price was right. We had a likeable and friendly buying experience. Our bathtub has the walk-in feature and the jets. Getting it has made our lives easier.

Verified Reviewer
Original review: June 28, 2016

Hydro Dimensions was the only ones we saw that had a soaker tub instead of an upright, sit down type. The tub that we purchased from them has a textured floor but no seat in it. The installation was easy, except we had problems with the plumber they had. Also, when my wife first tried the tub the hydro jets in it wouldn't turn on and they wouldn't shut off. They had to replace the switch and the controller because it malfunctioned. They went back and everything seemed to work fine after that. I'm happy with the experience so far.

Hydro Dimensions response
Chester,

Thank you very much for your recent purchase of our Hydro Dimensions walk-in tub. It is Very rare that we have any issues but we are happy that we were able to get that fixed for you right away. Please feel free to call us if you have any questions in the future.

Customer Support Team

888-818-7111

Verified Reviewer Verified Buyer
Original review: June 26, 2016

I've been down at Home Depot looking at the tub they have put up. I have a daughter who's a special needs and my tub was getting very difficult to lift her out of because I'm 74 now. I thought a walk-in tub would be easier to use and so I decided it was a good idea to put one in. The biggest reason I chose Hydro Dimensions is because it's made in the United States. The tub is working out well and we love it. The only problem for me is I have Scoliosis and I didn't factor that in when I was thinking about myself using the tub. Because my spine has been bent on the left side of my body, I can't fully sit back and enjoy the water jet. But the tub is very nice and I can't say enough about the guys who worked for Keystone to put it in. They're good guys. They did a good job and left everything clean.

Verified Reviewer Verified Buyer
Original review: June 23, 2016

We were at a home show with all these tubs which were a little different than everything else we'd seen, so we made an appointment with Hydro Dimensions. We like the quality of the tub itself. We have the heated seats on the tub that we purchased and we like the jets, too. We're very happy with it.

Verified Reviewer
Original review: June 21, 2016

The Hydro Dimensions tub we purchased has the handheld shower that can be taken out. It has the jets and the bubbles, too. However, it's a little hard for me to understand how it turns on and off and change. In addition, one thing that's really a disadvantage on it is there's no place to put shampoo and stuff except behind me which is hard for me to reach so I have to try to balance it on the little small edge of the tub when I'm using it. I'll have to look for something that would go on the side of the tub that would be easy for me to reach because I need it to be right above where I turn the tub on and off. Also, the purchasing process was fine but since this is an apartment in a senior's place, we had to get the okay of other people. We couldn't just go put it in. But so far, the tub works fine and it fits in there.

Hydro Dimensions response
June,
Thank you very much for your recent purchase of a Hydro Dimensions walk-in bathtub. There are a few different shelf options that you can have installed for just that reason. Please reach out to the dealer that you purchased from and they will be more than happy to come out and install one for you. If you have additional questions or concerns feel free to contact our customer care team.
Customer Service

888-818-7111

Verified Reviewer Verified Buyer
Original review: June 15, 2016

Dealing with Hydro Dimensions was real good. The rep came and showed us a book, but I wish we had gone and looked at the tub before we bought one and had it put in, because it seems that they're made more for men than they are for women. I'm only 103 pounds and 5'3 1/2" and the tub is so big for me, but not for my husband, so he will probably like it better than me. In addition, the two young gentlemen that came to put it in were nice young men and they did a good job.

Verified Reviewer Verified Buyer
Original review: June 14, 2016

I worked with Affordable Bathrooms. I explained to them what I wanted and they went to Hydro Dimensions and got the tub. I had major back surgery and the tub helps with the pain. It's been fun, wonderful, and I like it! I just wish it was deeper. We got the 32-inch and even though I'm tiny and short, I'm still not down far enough in the water.

Hydro Dimensions response

Betty,

Thank you very much for your purchase and sorry to hear that you didn't decide on one of our much deeper models. Please let us know if you ever have any questions or concerns.

Customer Service Team

1-888-818-7111

Verified Reviewer Verified Buyer
Original review: June 12, 2016

The first tub that we got leaked and presented a big problem. Then Mike over at the Access store put us in touch with Hydro Dimensions to get the whole process done. The installers were very professional. They were the ones that kept telling Mike that the first tub from the other company was inadequate and it was programmed wrong. The Hydro Dimensions tub is very good and I love it. It has the bubbles and jets and it's easy to keep clean. I can't get out of a conventional bathtub and my husband has osteoarthritis and finds the tub very relaxing. It improved his outlook on life.

Hydro Dimensions response
Mrs. Twary,

So sorry to hear about your first experience with one of our competitors but we are very happy that you decided to give it a second chance with one of our highly qualified dealers. Our relationship doesn't start and stop with the purchase of your bathtub. Please let us know if you ever have any questions or concerns that we can assist you with.

Customer Support Team

1-888-818-7111

Verified Reviewer Verified Buyer
Original review: May 31, 2016

I had knee replacement about six years ago. My only problem with a sit down bathtub was trying to get out. Then my husband had back problems at that time and we thought a walk-in tub would help his back and he would get to enjoy it too. We saw an advertisement for a Jacuzzi tub. Then we went to Monroe where they had all the different kinds of things that you use in a home. Ideal had a booth there and they were the group that was putting in our windows and we got the best deal with them for a tub, which also looks like a Jacuzzi. The young men who put our tub in did a super job. We got all of the good stuff in our Hydro Dimensions tub. We just didn’t have enough hot water to fill the tub where I could use the jets. Our hot water heater is 18 years old and so we decided to get a new one.

Verified Reviewer
Original review: April 12, 2016

I had a great experience with Hydro Dimensions. The salesman Cory ** was extremely polite and helpful as well as being knowledgeable about his product. During installation we had a few questions and Cory worked with my contractor very well. The tub itself is perfect. Cory did not try to sell me their most expensive product. He asked me many questions and selected the right one for me. The company designed it with my particular needs in mind. I compared it to one in my local plumbing store and Hydro Dimensions came in much less. I'm happy to say that I had a very good experience with this company and I'm totally satisfied with their product.

Verified Reviewer Verified Buyer
Original review: April 7, 2016

My mom is doing really well with her Hydro Dimensions tub. We give her a bath in it, and she loves it. It's better than before when she would keep getting cold every time we'd give her a shower. Now, she stays very warm and comfortable, and it's wonderful. I like how the jets clean the holes out so no water stays in them, and I like the convenience of the door because you can look at the motor and other stuff inside if you need to. I also love the faucets, and how the tub fills up and empties fast. We're very satisfied.

Factual basis uncertain
Verified Reviewer Verified Buyer
Original review: April 1, 2016

Hydro Dimensions offered quality and I like the tub that I have which has bubbles or hydrotherapy. The rep explained everything to me, its different features, and how it is made. I chose this model that I have because of my bad knees. However, I think it's a little expensive.

Hydro Dimensions response
Mrs. Brown,
It was a pleasure speaking with you this afternoon and I'm very happy to hear that you are so happy with your walk-in tub.
In terms of the total cost of the job, unfortunately Hydro Dimensions as the manufacturer isn't involved in the negotiation of that price. There are many determining factors that decide the overall job cost which include; the construction portion of the job, running of electrical circuits (for jetted models) and finish work in the bathroom. I would highly recommend you reach out to the dealer you purchased from if you need a breakdown on that cost. If you have any questions or concerns in terms your walk-in tub, please feel free to call into customer service anytime.
Kind Regards,
Hydro Dimensions Customer Service

1-888-818-7111

Verified Reviewer
Original review: March 18, 2016

Since discovering Hydro Dimensions Hydrotherapy Walk-in Tub -- there are no more complaints, struggles, slip & sliding in bathtub or fear of falling getting in & out of the tub. Nor are there anymore crippling aches & pains in my joints to stop or hinder normal everyday activities to maintain an acceptable quality of life. It has been one of the wisest investments I've made in years. There's added value to my home, providing mega benefits to the comfort and instructive safety, health, and personal hygienic measures to my remaining long-life right here in my own home. The sensible decision & my better judgement to further research the worth, quality and benefits of the next therapeutic intervention to assist my 72 year young vibrant spirit & personality was my next best step. This I did & found the best among many Walk-in-Tub Experts by the name of HYDRO DIMENSIONS Walk-in-Bathtubs.

What did I find so exceptional about their Hydrotherapy Walk-in Bathtubs? It was beautifully designed & well constructed while adding superb quality, comfort and pleasure to an exquisite bathing experience & to my life as a whole. Its many specialty features, i.e. Dual Massage System which includes Hydro & Air Massage Systems. These Water & Air Jets can operate separately or together, providing pain relief to the upper & lower back while cramps & aches vanish into thin air around the hips, thighs, legs & feet. The deep soaking experience was a delightful, wonderful exploit I took full advantage of as the night light and the aroma of scented candles mellowed the atmosphere & tranquil music filled the air.

Ecstasy and joy, unspeakable joy was the essence of the moment in this serene setting. I was in seventh heaven, so thrilled & excited to be relieved of all daily cares, stresses & agonizing defeats because of past limitations of days gone by. Upon existing this long overdue or belated wonderland, the feelings of a renewed sense of being overcame me, just to feel my whole body breathing again after having toxins & free radical excavated from the cells in my body. Another health benefit is experienced after many years of hypertension (High Blood Pressure); my blood pressure has registered normal after only three therapeutic bathing experiences. This is remarkable to say the least.

There are so many other specialty features not mentioned here, i.e. Safe-T-Drain which manages the quick draining process & the UV Sanitation System that sterilizer the tub & water jets; however, you can find more information at the Hydro Dimensions Walk-in-Tubs website located at www.hydrodimensions.com. Also, please research Hydrotherapy Key Benefits in the search engine & read all of the benefits of this miracle therapeutic intervention published by The New England Journal of Medicine with a special not on the last page referring to a TAX DEDUCTION for the full purchase amount of a therapeutic walk-in-tub when provided with a script from one's physician.

I wish to truly extend my appreciation, thanks and gratitude to Walk-in-Tubs finest & brightest experts in the field. The V.P. Expert, Sales Dealer and Contract Mediator/Coordinator, and one of the most meticulously skilled, detailed, exacting & dependable Walk-in-Bathtub installers were all most consumer friendly. These three alone were masterfully skilled in handling ME, a self righteous, skillful negotiator who wanted the BEST for the BEST PRICE & in the most efficient and timely manner.

This is exactly what I received. It is truly the best therapeutic tub with its many multi-features that I could've possibly purchased for the price offered. They were superb in the execution of this multi-level transaction & contractual agreement through to its completion. Words cannot express my gratitude & thanks to these expert Walk-in-Bathtub representatives & contract negotiators. Thanks again!

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Hydro Dimensions response
Mary,

Thank you for choosing a Hydro Dimensions walk-in bathtub and thank you very much for taking time to leave such a detailed product review for us. Please keep in mind that your relationship with Hydro Dimensions doesn't start and stop with the purchase of your walk-in tub. Feel free to call us anytime if you have any questions or concerns. Have a wonderful day!

Customer Service Team

1-888-818-7111

Verified Reviewer Verified Buyer
Original review: March 8, 2016

My installer, whom I knew on a personal level chose Hydro Dimensions. I knew by looking at my previous bill on the one I had installed in 2011 in Tulsa that the bathtub was a good price. It offers the heated seat, the aromatherapy, and the massaging bubbles. It's comfortable and I enjoy it.

Verified Reviewer Verified Buyer
Original review: March 4, 2016

Hydro Dimensions was the first company I talked to and I was satisfied that they did what I wanted because I have spinal issues and it's very hard for me to step in and out of the tub. When I purchased it, the salesman came to the house and we filled out the forms. From then on I wound up doing most of it over the phone and online since I found the forms over the internet. I got the super duper tub with the air and water jets, hydro therapy, shower attachment and lights. I liked the idea of the water therapy, and it turns out, it does make my back feel better. However, I haven't used the aromatherapy because for some reason I couldn't get it to open. I had a problem with the canister. Their rep came, opened it up and then he left it so I could open it and I have to get some stuff to put in it.

Hydro Dimensions response

Barbara,

We are delighted to hear that you are happy with our product. If you have any further issues with opening the aromatherapy canister please give us a call and we will assist you right away. Have a wonderful day!

Customer Service Team

1-888-818-7111

Verified Reviewer
Original review: Feb. 28, 2016

Purchase and install Hydro Dimensions 3052 Walk in Bath. Procurement and installation of my Walk In Bath through David ** of Walk In Bath Experts met and exceeded all my expectations. Delivery and installation was early and work was performed expertly. Would definitely do business with this company again. Just spectacular performance.

Hydro Dimensions response

Very happy to hear that you are pleased. Please feel free to call us if you have questions or concerns down the road.

Customer Service Team

888-818-7111

Verified Reviewer Verified Buyer
Original review: Feb. 25, 2016

Our tub has a seat from the outside, a big door, fast drain and fill, water jets and an ADA-approved design. I got that model for safety purposes. We went with Hydro Dimensions because of their salesman, Dale. The owner has been very helpful as well. We called him up on a weekend and asked some specific questions when I was with the salesman. Later on, I called the owner again because I had some questions and he got on the phone and helped me out. So my experience has been very easy and excellent. The tub is not completely installed yet, but so far, they've been very helpful and I'm convinced that I have the best product.

Verified Reviewer
Original review: Feb. 17, 2016

I was having a problem with the air switch on my walk in tub. I didn't know where to turn because the first three calls for service or repair left me more frustrated than I was when I started making calls. Then I called Hydro Dimensions... What a world of difference in the level of service I received from this one phone call. The knowledge of the products was very apparent and outstanding. I would recommend this company to anyone struggling with issues concerning walk in bathtubs. They are extremely knowledgeable!

Verified Reviewer Verified Buyer
Original review: Feb. 14, 2016

The Hydro Dimensions tub is excellent, I like it a lot, and I’d definitely recommend it to anybody. In fact, I have already recommended it to several friends. Its material and construction is great. It is beautiful, works well, and so very comfortable to use. My tub has a shower nozzle. I’m 85 years old and the tub has helped with my knees so far. After research, I installed a 70-gallon 75,000 BTU plus a 40-gallon 40,000 BTU to take care of filling the tub and other things in the house through a loop that runs continuously to circulate hot water all the time.

Verified Reviewer Verified Buyer
Original review: Feb. 7, 2016

The Hydro Dimensions tub makes it easier to bathe. We chose it due to price and it fits our needs.

Verified Reviewer
Original review: Jan. 31, 2016

I'm enjoying my Hydro Dimensions walk-in bathtub very much. My tub offers the standard features and the bubble, although I wish it didn't take 15 minutes to fill it. I chose Hydro Dimensions because I was working with Bentley Baths which is a local company and I prefer to work with local companies. Also, purchasing the tub was an easy process. I would do that experience with them again.

Verified Reviewer
Original review: Dec. 27, 2015

So far so good. The only dislike I have is that the air that blows to make the bubbles is cold.

Hydro Dimensions response

Thank you for your feedback Mr. Olson. Your tub is fitted with a heated blower system so after about 30 seconds the air will blow nice and warm for you. Please call us if you have any additional questions.

Customer Support Team

888-506-0527

Verified Reviewer
Original review: Dec. 20, 2015

I got a tub from Hydro Dimensions that has the jet feature. It took a long time to order and get it put in, but everything worked out all right. I'd recommend them.

Verified Reviewer
Original review: Dec. 16, 2015

When I bought a tub from Hydro Dimensions, they worked with me and got to push right through. It was an easy process. My tub has a water heater and the stream is pulsating so it changes nodules. It also has air bubbles. Being disabled, having the tub immensely increased the quality of my life. I don't have to worry about falling on the bathtub.

Hydro Dimensions Company Information

Social media:
Company Name:
Hydro Dimensions
Company Type:
Private
Year Founded:
1993
Address:
27957 Diaz Road
City:
Temecula
State/Province:
CA
Postal Code:
92590
Country:
United States
Phone:
951-676-7227
Fax:
951-676-7292
Website:
www.hydrodimensions.com